0:00:00 > 0:00:00- Subtitles
0:00:00 > 0:00:02- Subtitles- - Subtitles
0:00:14 > 0:00:15- RINGING
0:00:18 > 0:00:20- SHE CLEARS HER THROAT
0:00:21 > 0:00:25- Heatline Cymru Wales, - Keeping Wales Warm. Can I help you?
0:00:26 > 0:00:27- Mm-hmm. Yes.
0:00:27 > 0:00:33- Thank you for the information and - for calling Heatline Cymru Wales.
0:00:49 > 0:00:51- Just one call in a whole day...
0:00:52 > 0:00:53- ..and she gave us advice!
0:00:54 > 0:00:57- She said eating a Madras - is a good way to keep warm!
0:00:57 > 0:00:58- Two things.
0:00:59 > 0:01:03- The Met Office has issued a snow - warning, so you'll be busy tomorrow.
0:01:03 > 0:01:06- You'll answer - Snowline Cymru Wales calls.
0:01:07 > 0:01:10- Secondly, the dedicated - Welsh speakers' line.
0:01:10 > 0:01:14- In the current climate, - we don't need three full-time staff.
0:01:15 > 0:01:18- I'll look at performance levels, - calls dealt with...
0:01:18 > 0:01:21- ..and customer feedback - before I decide.
0:01:21 > 0:01:22- What, will you...?
0:01:22 > 0:01:24- What, will you...?- - Make one of you redundant? Yes.
0:01:24 > 0:01:29- This is your formal notice of intent - and HR will deal with any queries.
0:01:29 > 0:01:31- Expect an e-mail tomorrow.
0:01:31 > 0:01:33- Right! CrossFit.
0:01:40 > 0:01:42- Right. Ta-ta, Jiff.
0:01:42 > 0:01:43- Mand.
0:01:44 > 0:01:47- Meri, I'm off. I want to phone Amir.
0:01:47 > 0:01:49- Ta-ta.
0:01:50 > 0:01:55- She won't get rid of Catrin. - She's been here since the start.
0:01:55 > 0:01:57- I've got two kids - and one on the way.
0:01:57 > 0:01:59- Jiff, it won't come to that.
0:02:00 > 0:02:03- Let's see what tomorrow brings.
0:02:03 > 0:02:04- # Snowdrifts #
0:02:04 > 0:02:05- Boom!
0:02:44 > 0:02:48- (RADIO) It's cold out there - and be careful on the roads.
0:02:48 > 0:02:52- There's a strong possibility of snow - later today.
0:03:13 > 0:03:15- SHE SNIFFS THE AIR
0:03:22 > 0:03:23- PHONE
0:03:23 > 0:03:25- Helen Edwards.
0:03:25 > 0:03:26- Catrin?
0:03:30 > 0:03:32- HE SNIFFS THE AIR
0:03:33 > 0:03:35- Yes. Ah, yes.
0:03:36 > 0:03:37- Yes, I know.
0:03:38 > 0:03:40- It's still a shock.
0:03:52 > 0:03:55- Catrin, I must go. - There's someone important here.
0:03:56 > 0:03:58- When will you be back?
0:03:58 > 0:04:01- E-mail me - when you've seen the doctor.
0:04:01 > 0:04:04- I had to park in Montgomeryshire!
0:04:21 > 0:04:22- Are you OK after that accident?
0:04:22 > 0:04:24- Are you OK after that accident?- - Yes. It's lucky I wear this.
0:04:25 > 0:04:29- That woman lives in a bubble - of self-importance.
0:04:31 > 0:04:32- What's that smell?
0:04:32 > 0:04:33- I thought it was me.
0:04:33 > 0:04:35- I thought it was me.- - So did I.
0:04:35 > 0:04:37- I thought it was me, not you!
0:04:38 > 0:04:40- The smell was stronger by her door.
0:04:40 > 0:04:43- Did you see her nameplate?
0:04:43 > 0:04:45- No - it wasn't me.
0:04:45 > 0:04:48- I want to keep on the right side - of Karren Brady.
0:04:48 > 0:04:50- I've got a family to support.
0:04:51 > 0:04:52- Where's Catrin?
0:04:52 > 0:04:54- Where's Catrin?- - No idea.
0:05:08 > 0:05:10- Very funny, Mandy Gittins.
0:05:11 > 0:05:12- The door.
0:05:13 > 0:05:14- Anagram.
0:05:15 > 0:05:16- I don't know her.
0:05:17 > 0:05:21- The name on the door. - The letters have been changed.
0:05:22 > 0:05:23- Did she do that?
0:05:23 > 0:05:25- Anna from which department?
0:05:28 > 0:05:30- What is that smell, Helen?
0:05:30 > 0:05:31- What is that smell, Helen?- - I don't know, Mandy.
0:05:32 > 0:05:34- I hope you don't think it's me.
0:05:37 > 0:05:39- We may not get any snow.
0:05:39 > 0:05:44- I didn't want to leave Valeria - this morning, in case it drifts.
0:05:44 > 0:05:45- We live high up.
0:05:46 > 0:05:49- How is she? Do you think she'll go - to the due date?
0:05:50 > 0:05:53- There's no guarantee, - especially with the third one.
0:05:54 > 0:05:56- The boys are with Mam and Dad - in Llandod.
0:05:57 > 0:05:58- Did you mention the redundancy?
0:05:58 > 0:06:00- Did you mention the redundancy?- - No.
0:06:00 > 0:06:02- Did you?
0:06:03 > 0:06:06- By the time I got home from MCMAP, - it was too late to talk.
0:06:06 > 0:06:09- Did you learn some new lethal moves?
0:06:09 > 0:06:13- I don't understand the appeal - of this extreme combat stuff.
0:06:15 > 0:06:17- "MCMAP is a synergy...
0:06:17 > 0:06:19- ..of mental character - and physical disciplines...
0:06:20 > 0:06:24- ..with application across - the full spectrum of violence."
0:06:27 > 0:06:28- Fancy a wine gum?
0:06:40 > 0:06:43- So you could kill someone - with your bare hands.
0:06:44 > 0:06:47- You never know when it - might come in handy.
0:06:52 > 0:06:53- It's freezing in here.
0:06:55 > 0:06:56- Alright, Jiff?
0:06:56 > 0:06:57- Alright, Jiff?- - Mandy Gittins.
0:06:58 > 0:07:01- Meri is showing me - one of her MCMAP moves.
0:07:02 > 0:07:04- Ah! That's why - you're wearing a helmet.
0:07:05 > 0:07:06- White with three sugars.
0:07:09 > 0:07:10- Hot water.
0:07:10 > 0:07:12- No Catrin today?
0:07:12 > 0:07:13- No Catrin today?- - No.
0:07:13 > 0:07:14- For you two...
0:07:15 > 0:07:16- ..specials!
0:07:25 > 0:07:28- Valerian root. It keeps you chilled.
0:07:32 > 0:07:37- She swung her car in, took the last - space and nearly decapitated Jiff.
0:07:37 > 0:07:42- I waited there politely, - the bitch... pitch and Man U lost.
0:07:43 > 0:07:45- Did you see it, Helen?
0:07:45 > 0:07:46- Did you see it, Helen?- - Can you smell something?
0:07:47 > 0:07:49- Something unusual?
0:07:51 > 0:07:52- No.
0:07:53 > 0:07:54- Hmm!
0:07:55 > 0:07:58- Catrin phoned. - She's had some bad news.
0:07:59 > 0:08:00- Kevin's dead.
0:08:01 > 0:08:03- Poor Kevin.
0:08:04 > 0:08:05- How does that affect us?
0:08:05 > 0:08:07- How does that affect us?- - We need another person today.
0:08:08 > 0:08:10- Really? In the current climate?
0:08:10 > 0:08:11- Really? In the current climate?- - Yes.
0:08:12 > 0:08:14- Gina - she's very experienced.
0:08:14 > 0:08:16- Gina - she's very experienced.- - Can I have a go, Helen?
0:08:17 > 0:08:20- I can definitely be - a Welsh language operator.
0:08:20 > 0:08:24- Mandy Gittins, a high standard - of Welsh is essential.
0:08:24 > 0:08:27- How would you describe - your oral syntax?
0:08:27 > 0:08:29- Eh?
0:08:36 > 0:08:38- I've got loads to do anyway.
0:08:51 > 0:08:52- Catrin will miss Kevin.
0:08:56 > 0:09:01- Thank goodness Helen didn't ask - Gwynfor Annwyl Jones to help us.
0:09:01 > 0:09:05- He hasn't spoken to her - since she got the promotion.
0:09:05 > 0:09:08- He had no idea - she was going for it too.
0:09:09 > 0:09:11- RINGING
0:09:12 > 0:09:13- Snowline Cymru Wales.
0:09:25 > 0:09:27- RINGING
0:09:27 > 0:09:29- Snowline Cymru Wales.
0:09:29 > 0:09:31- You want to complain...
0:09:31 > 0:09:35- ..that the announcer on - the Swansea to Carmarthen train...
0:09:35 > 0:09:37- ..said Clanecli not Llanelli?
0:09:38 > 0:09:41- No, we don't supply snow - for children's parties.
0:09:41 > 0:09:46- On behalf of Snowline Cymru Wales, - thank you for your call.
0:09:49 > 0:09:51- Mandy Gittins, is it snowing?
0:09:52 > 0:09:56- Derek Brickway said there's - loads of snow heading our way.
0:09:57 > 0:09:58- On high ground, probably.
0:09:59 > 0:10:00- Boom!
0:10:02 > 0:10:05- I'm going to the loo - to bid on a pair of combats.
0:10:05 > 0:10:10- Phone Valeria - to make sure everything's OK.
0:10:10 > 0:10:12- Good idea.
0:10:16 > 0:10:18- Valeria, it's me.
0:10:18 > 0:10:19- How are you?
0:10:22 > 0:10:27- How do you tell the difference - between a snowman and a snow woman?
0:10:28 > 0:10:30- The length of the carrot? Yes.
0:10:30 > 0:10:33- Gina will be here later. - She's playing crown green bowls.
0:10:33 > 0:10:35- Where's Meri?
0:10:35 > 0:10:36- Where's Meri?- - In the loo.
0:10:39 > 0:10:41- FOOTSTEPS
0:10:42 > 0:10:47- Meri? Remember the helpline must be - manned by two people at all times.
0:10:48 > 0:10:50- Meri?
0:10:50 > 0:10:51- Are you OK?
0:10:53 > 0:10:54- I'll be there now.
0:10:56 > 0:10:57- RINGING
0:10:57 > 0:10:58- RINGING- - Two minutes.
0:10:59 > 0:11:02- Hello, Snowline Cymru Wales.
0:11:02 > 0:11:03- RINGING
0:11:03 > 0:11:05- RINGING- - Please hold the line.
0:11:06 > 0:11:08- Snowline Cymru Wales. Hello?
0:11:20 > 0:11:24- A Katherine Jenkins Dealing With - Fame Support Group skiing trip?
0:11:24 > 0:11:26- Very nice. Goodbye.
0:11:29 > 0:11:30- Valeria, sorry about that.
0:11:31 > 0:11:32- Eh?
0:11:34 > 0:11:36- You think - the contractions have started?
0:11:36 > 0:11:38- That can't be...
0:11:41 > 0:11:43- Braxton Hicks.
0:11:43 > 0:11:44- Yes.
0:11:44 > 0:11:47- I've got to go. - I'll phone you later.
0:11:49 > 0:11:51- I love you. Bye.
0:11:53 > 0:11:56- Braxton Hicks. - They're not real contractions.
0:11:56 > 0:11:58- RINGING
0:11:58 > 0:12:00- Snowline Cymru Wales.
0:12:03 > 0:12:05- We didn't promise snow to anyone.
0:12:06 > 0:12:08- Yes, you spent money - on a new sledge...
0:12:08 > 0:12:12- ..and pulled a sickie - so you'd have a day off.
0:12:14 > 0:12:17- Would you like to speak - to my line manager?
0:12:17 > 0:12:19- Putting you through now.
0:12:20 > 0:12:23- Yes - transferring - is the correct term.
0:12:25 > 0:12:29- Hello. This is Helen Edwards, - the head of Snowline Cymru Wales.
0:12:30 > 0:12:33- No snow? - I can only apologize for that.
0:12:33 > 0:12:35- What a disappointment.
0:12:35 > 0:12:37- But, as the English say...
0:12:37 > 0:12:39- ..get a life!
0:12:39 > 0:12:43- Boohoo! Welcome to the real world.
0:12:44 > 0:12:46- Thank you for your complaint.
0:12:47 > 0:12:50- Snowline Cymru Wales - appreciates every call...
0:12:50 > 0:12:53- ..even petty, pathetic ones - like yours.
0:12:53 > 0:12:57- I hope I transferred the message - to you, loud and clear.
0:13:01 > 0:13:01- .
0:13:05 > 0:13:05- Subtitles
0:13:05 > 0:13:07- Subtitles- - Subtitles
0:13:11 > 0:13:13- HE SNIFFS
0:13:24 > 0:13:26- I'm popping out to buy candles.
0:13:27 > 0:13:28- Expecting a power cut?
0:13:28 > 0:13:30- Expecting a power cut?- - No. I want to create an ambience.
0:13:30 > 0:13:33- You'll have to work through lunch.
0:13:35 > 0:13:40- It's got nothing to do with that - smell coming from your office then?
0:14:18 > 0:14:21- Oh, my God. Explosives!
0:14:32 > 0:14:33- Stinking Bishop.
0:14:34 > 0:14:35- It's a cheese.
0:14:37 > 0:14:41- Something tells me - Helen's really upset someone.
0:15:00 > 0:15:02- Mandy Gittins.
0:15:02 > 0:15:03- Mandy Gittins.- - What are you doing?
0:15:03 > 0:15:07- This is your mission, - should you choose to accept it.
0:15:18 > 0:15:20- The smell was down to the cheese.
0:15:21 > 0:15:24- The computer fan - circulated the stench.
0:15:30 > 0:15:35- There's another surprise in store - for madam before the day's through.
0:15:38 > 0:15:40- RINGING
0:15:40 > 0:15:42- Snowline Cymru Wales. - Can I help you?
0:15:43 > 0:15:46- Gina, I'm so grateful for your help.
0:15:46 > 0:15:49- The system is the same - as the one you're used to.
0:15:49 > 0:15:51- Mandy Gittins!
0:15:51 > 0:15:53- A coffee for Gina.
0:15:58 > 0:16:00- Meri and Geraint.
0:16:00 > 0:16:01- Meri and Geraint.- - Jiff.
0:16:02 > 0:16:06- Gina is learning Welsh. - She's doing the Cwrs Sgwrs course.
0:16:06 > 0:16:11- It's handy for Gina because - she only lives around the corner.
0:16:13 > 0:16:15- So she won't need a parking space.
0:16:36 > 0:16:40- The vicar's right. Aled Jones - didn't sing The Snowman theme song.
0:16:41 > 0:16:43- A boy called Peter Auty sang it.
0:16:45 > 0:16:47- Yes - it's shocking.
0:16:49 > 0:16:51- Hello, Snowline Cymru Wales.
0:16:51 > 0:16:54- Sorry. - You could have taken this one.
0:16:55 > 0:17:00- The Crymych to Efailwen road - is closed following an accident.
0:17:00 > 0:17:02- I'm learning Welsh.
0:17:02 > 0:17:04- Oh. Very good.
0:17:04 > 0:17:06- My wife is learning Welsh too.
0:17:08 > 0:17:09- She's Spanish.
0:17:12 > 0:17:14- She comes from Spain.
0:17:35 > 0:17:40- The Met Office has issued - a severe weather warning - code red.
0:17:46 > 0:17:48- I don't want to be snowbound.
0:17:49 > 0:17:52- You only live around the corner.
0:17:52 > 0:17:55- Jiff, you'd better phone Valeria.
0:17:55 > 0:17:58- Do you know someone - who's got a tractor?
0:18:00 > 0:18:03- His wife is expecting a baby. - It's due any minute.
0:18:05 > 0:18:07- Mobile.
0:18:12 > 0:18:13- You can take the next call.
0:18:18 > 0:18:20- RINGING
0:18:21 > 0:18:22- Snowline Cymru Wales.
0:18:25 > 0:18:26- Mm-hmm.
0:18:27 > 0:18:28- Mm-hmm.
0:18:29 > 0:18:31- Hang a mo', love.
0:18:32 > 0:18:33- It's a Northwalian.
0:18:35 > 0:18:36- Hello?
0:18:36 > 0:18:38- On what road is the tree?
0:18:38 > 0:18:40- Snowline Cymru Wales.
0:18:40 > 0:18:42- Snowline Cymru Wales.- - Across both lanes? Tell the police.
0:18:42 > 0:18:44- Jiff? What is Jiff?
0:18:44 > 0:18:46- And the fire service.
0:18:46 > 0:18:48- The water is on the floor?
0:18:50 > 0:18:52- The water has broken?
0:18:53 > 0:18:54- Hang a mo', love.
0:18:54 > 0:18:56- Hang a mo', love.- - Thank you for letting us know.
0:18:57 > 0:18:59- What's the number for Floodline?
0:19:13 > 0:19:14- Yes - Floodline. Goodbye.
0:19:17 > 0:19:21- I've just had a text. The baby's - coming and the roads are closed.
0:19:26 > 0:19:27- Helen?
0:19:28 > 0:19:31- I'll call Valeria. - Tell Jiff to go to my car.
0:19:34 > 0:19:35- Valeria?
0:19:35 > 0:19:36- Valeria?- - SHE YELPS
0:19:39 > 0:19:44- Mandy Gittins, - this is your big chance.
0:19:44 > 0:19:46- THUD
0:19:47 > 0:19:48- Jiff?
0:19:52 > 0:19:53- RINGING
0:19:57 > 0:19:58- Snowline Cymru Wales.
0:20:00 > 0:20:01- Hi.
0:20:01 > 0:20:03- Jiff?
0:20:03 > 0:20:04- Jiff!
0:20:04 > 0:20:06- Jiff!
0:20:06 > 0:20:09- He may have smelt those candles.
0:20:09 > 0:20:11- On the A55?
0:20:12 > 0:20:14- Slow down. Slow down.
0:20:15 > 0:20:17- They're forecasting ice.
0:20:18 > 0:20:19- Hello?
0:20:20 > 0:20:21- Hello?
0:20:23 > 0:20:24- Oh, my God! Me too.
0:20:25 > 0:20:26- I love snow.
0:20:30 > 0:20:32- Black hair, brown eyes.
0:20:35 > 0:20:36- Text me your number.
0:20:39 > 0:20:43- We should phone Snowline - to see how much snow's on the way.
0:20:44 > 0:20:45- Oh! I am Snowline!
0:20:46 > 0:20:48- What am I like?
0:20:50 > 0:20:51- OK, Valeria.
0:20:52 > 0:20:56- I have NHS Direct on the other line.
0:21:02 > 0:21:04- Push! Yes - push!
0:21:06 > 0:21:07- Very good, Valeria!
0:21:08 > 0:21:09- Push!
0:21:13 > 0:21:14- It's a boy! It's a boy!
0:21:16 > 0:21:17- It's a boy!
0:21:17 > 0:21:18- It's a boy!- - Oh!
0:21:26 > 0:21:27- PHONE BEEPS
0:21:35 > 0:21:40- Catrin has no reason not to go - to Tunisia now that Kevin's dead.
0:21:40 > 0:21:43- She gave that rabbit - the best possible care.
0:21:44 > 0:21:46- Amir will be glad to see her.
0:21:46 > 0:21:49- Yes. They've had a two year - phone relationship.
0:21:50 > 0:21:52- Thank you, Gina. - You were fantastic.
0:21:54 > 0:21:58- Daddy Geraint will be off - for a fortnight's paternity leave.
0:21:59 > 0:22:00- Mandy Gittins helped too.
0:22:01 > 0:22:02- Hmm.
0:22:03 > 0:22:04- Kevin was a rabbit?
0:22:07 > 0:22:11- I'll decide - who to make redundant tomorrow.
0:22:11 > 0:22:12- There's no need.
0:22:13 > 0:22:14- Catrin's leaving.
0:22:16 > 0:22:17- She texted me.
0:22:19 > 0:22:21- She's moving to Tunisia.
0:22:34 > 0:22:35- Snowdrifts, Helen!
0:22:44 > 0:22:47- Come on, Daddy! - I've parked in Montgomeryshire.
0:23:17 > 0:23:19- S4C subtitles by Eirlys A Jones