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0:00:29 > 0:00:31- Every day is different with Heti.
0:00:32 > 0:00:35- She makes us smile.
0:00:39 > 0:00:42- She can walk, - she can laugh, she can cry.
0:00:42 > 0:00:45- She's no different from anyone else.
0:00:49 > 0:00:52- Some people still say, "Poor thing."
0:00:53 > 0:00:58- But she's a real madam, just like - any other five-year-old girl.
0:00:58 > 0:01:01- There's no need - for people to pity her at all.
0:01:10 > 0:01:14- A Voice for Heti
0:01:20 > 0:01:24- Ty Pica Farm, Horeb, - Carmarthenshire...
0:01:25 > 0:01:27- ..home to Heti and her family.
0:01:29 > 0:01:32- At first glance, - Heti is no different...
0:01:32 > 0:01:35- ..from any other - five-year-old child.
0:01:35 > 0:01:38- But it became apparent early on...
0:01:38 > 0:01:41- ..that there was - a problem with her hearing.
0:01:41 > 0:01:43- One.
0:01:45 > 0:01:47- Two.
0:01:47 > 0:01:51- We realized almost immediately.
0:01:51 > 0:01:55- They carry out aural - screening tests for every new-born.
0:01:56 > 0:01:59- She failed - the first test at the hospital.
0:01:59 > 0:02:03- They said, "Don't worry, we'll - visit you at home in a fortnight.
0:02:04 > 0:02:08- "Perhaps there's - a build-up of mucous in her ears."
0:02:08 > 0:02:12- They tested her - when she was a fortnight old...
0:02:12 > 0:02:14- ..and she failed that test too.
0:02:14 > 0:02:17- I started thinking, - 'What's going on here?'
0:02:18 > 0:02:20- A week later...
0:02:20 > 0:02:24- ..it was confirmed - that Heti was completely deaf.
0:02:24 > 0:02:27- We were shocked and dismayed.
0:02:28 > 0:02:33- It was something you couldn't - do anything about at the time.
0:02:33 > 0:02:35- You just had to accept it.
0:02:35 > 0:02:39- No-one wants their children - to have impairments...
0:02:40 > 0:02:42- ..especially when they're new-born.
0:02:42 > 0:02:45- Naturally, - everyone wants a healthy baby...
0:02:46 > 0:02:48- ..with no health worries.
0:02:49 > 0:02:54- We were shocked and disappointed - and got really down at times.
0:02:55 > 0:02:57- Heti? Where's Heti?
0:02:59 > 0:03:01- Where's Gruff?
0:03:01 > 0:03:05- It was hard to deal with - because we knew nothing.
0:03:05 > 0:03:07- We had to learn sign language.
0:03:08 > 0:03:11- It was like - learning a new language...
0:03:12 > 0:03:15- ..to a child that - you yourself weren't familiar with.
0:03:16 > 0:03:19- It was like learning French, - so it was difficult.
0:03:23 > 0:03:27- It was confirmed - that the conventional treatment...
0:03:27 > 0:03:32- ..of a cochlear implant - wasn't an option for Heti.
0:03:33 > 0:03:35- We went to Cardiff...
0:03:36 > 0:03:38- ..where she had - an MRI scan and a CT scan.
0:03:40 > 0:03:45- The results came back - and they found she had no nerves...
0:03:46 > 0:03:51- ..between her ears and brain, - which is exceptionally rare.
0:03:53 > 0:03:55- I remember how I felt.
0:03:55 > 0:03:59- I'd hoped that the cochlear implants - would've worked.
0:04:00 > 0:04:04- Realizing - that it wasn't an option...
0:04:04 > 0:04:06- ..was worse for me...
0:04:07 > 0:04:10- ..than finding out initially - that she was deaf.
0:04:12 > 0:04:14- Heti? Do you want any bread?
0:04:15 > 0:04:17- No? Cheese?
0:04:17 > 0:04:19- No. OK, nothing.
0:04:20 > 0:04:22- Shortly after receiving the news...
0:04:22 > 0:04:27- ..Rhys and Elin found out - about a new treatment called ABI...
0:04:27 > 0:04:33- ..or Auditory Brain Implant, a - pioneering treatment in Manchester.
0:04:33 > 0:04:37- It would involve inserting - an implant into Heti's brain.
0:04:37 > 0:04:39- A treatment, if successful...
0:04:40 > 0:04:43- ..would enable her - to hear for the first time...
0:04:43 > 0:04:46- ..but one which could also be - life threatening.
0:04:47 > 0:04:49- I didn't want it to begin with...
0:04:49 > 0:04:53- ..because it sounded too dangerous.
0:04:53 > 0:04:57- But you were keen for us...
0:04:57 > 0:05:01- ..to find out more about it - before making a decision.
0:05:01 > 0:05:03- So that's what we did.
0:05:03 > 0:05:08- I always think that if you - don't try, then you'll never know.
0:05:08 > 0:05:14- There was a 50/50 chance - - it was a dangerous operation.
0:05:14 > 0:05:17- But you try to do the best - for your child.
0:05:21 > 0:05:24- We went through - two or three horrible days...
0:05:24 > 0:05:29- ..because all we did was watch - her sleep until she came round.
0:05:29 > 0:05:34- She didn't look well.
0:05:37 > 0:05:42- She'd undergone - a seven or eight-hour operation.
0:05:42 > 0:05:45- The day of the operation - was horrible.
0:05:45 > 0:05:48- It's not a nice experience - thinking back.
0:05:49 > 0:05:53- The op - took about six or seven hours.
0:05:53 > 0:05:59- I remember seeing the surgeons come - into the high-dependency unit...
0:05:59 > 0:06:03- ..where we were staying, - and seeing their faces.
0:06:03 > 0:06:08- They were smiling and I thought, - 'Thanks goodness, everything's OK.'
0:06:09 > 0:06:11- I get very emotional about it.
0:06:11 > 0:06:14- It was a major operation - for someone so small.
0:06:14 > 0:06:16- Yes, she was so small...
0:06:16 > 0:06:20- ..and you were - putting her life in their hands.
0:06:21 > 0:06:24- But we had faith - in the surgeon, didn't we?
0:06:25 > 0:06:28- He was confident.
0:06:28 > 0:06:32- Heti is the first child in Wales...
0:06:32 > 0:06:35- ..to receive this special implant...
0:06:35 > 0:06:39- ..and one in only a handful - of children in Britain.
0:06:40 > 0:06:42- There's a magnet in here.
0:06:43 > 0:06:45- It attaches to the side of her head.
0:06:45 > 0:06:48- Within it is a disc...
0:06:49 > 0:06:52- ..very similar to this...
0:06:53 > 0:06:56- ..and a much smaller lead than this.
0:06:56 > 0:06:59- On top of that - is a small electrode...
0:06:59 > 0:07:02- ..that's been placed - on Heti's brainstem.
0:07:02 > 0:07:05- I usually put the lead on first.
0:07:05 > 0:07:10- This dot here - connects with this dot here...
0:07:10 > 0:07:13- ..in case someone forgets - how it's attached.
0:07:13 > 0:07:17- In the beginning, - I used to take ages doing this...
0:07:17 > 0:07:21- ..but now it's become part of - getting dressed in the morning.
0:07:21 > 0:07:24- This goes up here, doesn't it, Heti?
0:07:25 > 0:07:27- This goes on her head like that.
0:07:27 > 0:07:32- This part is just something - to help it stay on her ear.
0:07:33 > 0:07:37- We also put sticky double-sided tape - on the back...
0:07:38 > 0:07:40- ..and then that goes...
0:07:40 > 0:07:42- Put it on!
0:07:43 > 0:07:47- You're being cheeky! Typical!
0:07:49 > 0:07:52- Come on, put it on.
0:07:52 > 0:07:54- You monkey!
0:07:54 > 0:07:57- That's supposed to go - on the side of her head.
0:08:00 > 0:08:02- It astounds me...
0:08:02 > 0:08:05- ..when I get reports - back from school...
0:08:05 > 0:08:07- ..saying what she's done or said.
0:08:08 > 0:08:10- Every day is different with Heti.
0:08:10 > 0:08:14- She makes us smile, don't you, Hets?
0:08:20 > 0:08:23- The operation was a major success...
0:08:23 > 0:08:25- ..and Heti was able to hear.
0:08:25 > 0:08:28- Her communication skills - needed to be developed...
0:08:29 > 0:08:31- ..at school.
0:08:33 > 0:08:35- Where's your coat?
0:08:35 > 0:08:37- No?
0:08:43 > 0:08:45- Look, it's Michael. Hello.
0:08:45 > 0:08:48- She's been in school - for a year and a half.
0:08:48 > 0:08:51- She started sooner than expected...
0:08:51 > 0:08:54- ..because - there was room at the unit.
0:08:54 > 0:08:58- She's very happy there. It's - made a world of difference to her.
0:09:00 > 0:09:03- Come on then. Quick, Dadi!
0:09:16 > 0:09:21- Heti travels to Parcyrhun - Primary School in Ammanford....
0:09:21 > 0:09:25- ..where there's - a special unit for deaf children.
0:09:25 > 0:09:29- Off you go, Heti. Let's see - what number Heti's going to choose.
0:09:30 > 0:09:31- Which one, I wonder?
0:09:32 > 0:09:34- Heti's fully at home here...
0:09:34 > 0:09:37- ..and her speech - is developing well...
0:09:38 > 0:09:40- ..which is a comfort - to Elin and Rhys.
0:09:40 > 0:09:42- Come and stand here.
0:09:43 > 0:09:48- Why are you feeling like a number - 10? You're obviously very happy.
0:09:50 > 0:09:52- Because it was your birthday.
0:09:53 > 0:09:55- How old are you? How old?
0:09:56 > 0:09:59- Five. Good girl. OK.
0:09:59 > 0:10:02- She's no different to us.
0:10:03 > 0:10:09- She can hear and she only hears what - she wants to hear sometimes too!
0:10:09 > 0:10:12- If she doesn't want to hear...
0:10:13 > 0:10:15- ..she pulls the magnet off herself.
0:10:16 > 0:10:18- She'll clip it back on sometimes...
0:10:18 > 0:10:23- ..but she uses it - to her advantage, to be honest.
0:10:23 > 0:10:26- She does what she wants with it.
0:10:26 > 0:10:30- Before she had it, she could've - stood next to a jumbo jet...
0:10:30 > 0:10:33- ..and she wouldn't - have heard a thing.
0:10:33 > 0:10:36- Without her implant, - she hears nothing.
0:10:37 > 0:10:42- When she's wearing the device, - she hears 30 decibels...
0:10:43 > 0:10:45- ..which is staggering.
0:10:45 > 0:10:49- It's like loud whispering - - that's how they describe it.
0:10:50 > 0:10:52- It's astounding.
0:10:52 > 0:10:58- She can hear the required amount - of decibels to hear speech.
0:10:59 > 0:11:02- Duck. Duck. Good girl. - Good listening.
0:11:03 > 0:11:07- She has the ability - to develop her speech.
0:11:07 > 0:11:12- That's incredible because - when she first had the implant...
0:11:12 > 0:11:15- ..the doctor said, - "What are your expectations?"
0:11:16 > 0:11:19- We said we wanted her - to hear environmental noise.
0:11:19 > 0:11:23- He said, "You've got the right - attitude because I can't promise...
0:11:23 > 0:11:27- "..that she'll hear - anything more than that."
0:11:27 > 0:11:29- She passed that stage a while ago.
0:11:30 > 0:11:33- Anything she hears on top of that - is a bonus, really.
0:11:33 > 0:11:36- Sheep.
0:11:36 > 0:11:38- Hello!
0:11:38 > 0:11:41- Heti's the first child - that we know of in Wales...
0:11:42 > 0:11:44- ..to have this hearing device.
0:11:44 > 0:11:46- It's been - a learning curve for us all.
0:11:47 > 0:11:50- She's surpassed our expectations - with environmental sounds.
0:11:51 > 0:11:53- I think she's got places to go.
0:11:53 > 0:11:57- We've reached one milestone, - we'll go to the next one.
0:11:57 > 0:11:59- We're always looking how to move on.
0:12:00 > 0:12:03- What any child needs in the base, - that child will have.
0:12:04 > 0:12:06- Heti is special, - as they all are here.
0:12:06 > 0:12:10- They all have - their tailor-made curriculum...
0:12:10 > 0:12:13- ..to whatever they need, - as you can see.
0:12:13 > 0:12:14- Shall we do it again or not?
0:12:14 > 0:12:16- Shall we do it again or not?- - No.
0:12:16 > 0:12:20- Do you want to do something - different? What do you want to do?
0:12:21 > 0:12:23- Would you like to get a book?
0:12:24 > 0:12:25- Yes. Pardon?
0:12:25 > 0:12:27- Yes, please.
0:12:27 > 0:12:30- Go and get a book. Go and get one.
0:12:32 > 0:12:38- Delyth Evans is - a peripatetic teacher of the deaf.
0:12:38 > 0:12:41- She has also been supportive - to Heti and her family...
0:12:42 > 0:12:45- ..and was present - in the early sessions...
0:12:45 > 0:12:49- ..to assess how much Heti - could hear with the implant.
0:12:49 > 0:12:53- The therapist told Elin, - "We're going to turn it on...
0:12:53 > 0:12:56- "..to see if Heti responds."
0:12:56 > 0:13:01- I remember looking at the audiology - man, thinking, 'Will it work?'
0:13:01 > 0:13:04- We tried it and waited.
0:13:04 > 0:13:07- He turned it on - and the first thing Heti did...
0:13:08 > 0:13:11- ..was turn to look - where the sound was coming from.
0:13:11 > 0:13:14- It was a wailing siren - and she turned towards it.
0:13:15 > 0:13:20- It was lovely to see because - it had never happened before.
0:13:22 > 0:13:26- It was lovely to see, I have to say.
0:13:26 > 0:13:30- It was an unforgettable day - in my career.
0:13:39 > 0:13:42- Delyth, the teacher of the deaf...
0:13:43 > 0:13:46- ..took me to the unit - at Ysgol Parcyrhun...
0:13:46 > 0:13:49- ..when Heti - was only a couple of months old.
0:13:49 > 0:13:52- It made - a world of difference to me...
0:13:52 > 0:13:57- ..to see deaf children - behaving normally...
0:13:57 > 0:13:59- ..like every other child.
0:13:59 > 0:14:02- There was - another there like Heti...
0:14:02 > 0:14:05- ..who had no nerves - between her ears and brain.
0:14:05 > 0:14:09- Just seeing her - being completely normal...
0:14:09 > 0:14:11- ..was of great comfort to me.
0:14:18 > 0:14:19- .
0:14:21 > 0:14:21- Subtitles
0:14:21 > 0:14:23- Subtitles- - Subtitles
0:14:34 > 0:14:38- Three years ago, Heti - underwent revolutionary surgery...
0:14:38 > 0:14:41- ..to insert - an implant in her brain...
0:14:41 > 0:14:44- ..to enable her - to hear for the first time.
0:14:44 > 0:14:47- It was a difficult decision - for her parents.
0:14:47 > 0:14:50- It was a big decision to make.
0:14:51 > 0:14:54- Some people - might question our decision...
0:14:55 > 0:14:59- ..and wonder why we didn't let Heti - decide for herself when she's older.
0:15:00 > 0:15:03- But it would've been - too late by then.
0:15:03 > 0:15:05- The doctor in Manchester...
0:15:05 > 0:15:09- ..said she was - an ideal candidate to have it...
0:15:09 > 0:15:14- ..because she had no other problems, - no special educational needs.
0:15:14 > 0:15:20- To get the best out of the implant, - she needed it before she was two.
0:15:25 > 0:15:28- Heti now had partial hearing.
0:15:28 > 0:15:32- A remarkable fact for a child - who was born completely deaf.
0:15:33 > 0:15:37- The next challenge - was to develop her speech skills...
0:15:37 > 0:15:39- ..at a specialist centre - near Oxford.
0:15:40 > 0:15:43- We come here once every fortnight.
0:15:43 > 0:15:48- We've been coming here regularly - for just over a year.
0:15:49 > 0:15:51- It's made such a difference...
0:15:51 > 0:15:56- ..to the way - Heti listens and hears...
0:15:56 > 0:16:01- ..and makes sense of the sounds - she can hear with the implant.
0:16:01 > 0:16:02- It's been incredible.
0:16:02 > 0:16:04- It's been incredible.- - Shall we get a book about a shark?
0:16:05 > 0:16:10- It's a journey of - almost four hours by car one way...
0:16:10 > 0:16:13- ..that we make every fortnight.
0:16:13 > 0:16:16- It means taking a day off work - for Rhys or myself.
0:16:16 > 0:16:22- My mother or Rhys' mother comes to - keep Heti company in the back seat.
0:16:22 > 0:16:25- It takes a lot of effort...
0:16:25 > 0:16:28- ..coupled with - the financial cost, of course.
0:16:30 > 0:16:32- Do you want Mami to do it?
0:16:34 > 0:16:36- Ow! Ow!
0:16:36 > 0:16:39- Rub, rub. Are you rubbing it?
0:16:39 > 0:16:43- They offer - specialist speech therapy...
0:16:44 > 0:16:46- ..to the children at this unit...
0:16:47 > 0:16:51- ..which is a new approach - to teaching children...
0:16:51 > 0:16:55- ..instead of the usual - speech therapy given at home.
0:16:56 > 0:16:59- They use specific techniques...
0:17:00 > 0:17:04- ..to get the child to listen - and use the hearing they have...
0:17:04 > 0:17:09- ..to communicate - and do all kinds of things...
0:17:09 > 0:17:11- ..without having to sign.
0:17:11 > 0:17:15- ..and the fish, - and they all say, "No, no, no."
0:17:15 > 0:17:17- No, no, no, no.
0:17:17 > 0:17:20- "We don't want to play.
0:17:20 > 0:17:24- "You're too scary." - But, Heti, look. What's that?
0:17:24 > 0:17:28- Over 90% of children born deaf - have hearing parents.
0:17:28 > 0:17:33- What we need to do is furnish - parents with all the information...
0:17:33 > 0:17:38- ..about possible different - communication avenues...
0:17:39 > 0:17:42- ..and to also furnish them - with the outcomes.
0:17:42 > 0:17:44- I got it out.
0:17:45 > 0:17:48- The first job we have to do - is engage Heti's listening.
0:17:49 > 0:17:51- So we have to motivate her...
0:17:51 > 0:17:54- ..to find something interesting - in the sound...
0:17:55 > 0:17:58- ..that she's perceiving - through her technology.
0:17:58 > 0:18:00- Mam-gu has got no play dough.
0:18:02 > 0:18:05- We want some play dough, Sarah.
0:18:05 > 0:18:07- Hold out your hand, Mam-gu.
0:18:07 > 0:18:09- Can we have some play dough, please?
0:18:10 > 0:18:13- You can, - but that's quite a long sentence!
0:18:13 > 0:18:16- Just hold out your hand - and say play dough.
0:18:16 > 0:18:18- Play dough, please.
0:18:18 > 0:18:20- Play dough, please.- - You're so polite.
0:18:20 > 0:18:23- No please and thank-yous - in here, Mam!
0:18:23 > 0:18:25- Play dough.
0:18:25 > 0:18:29- The reason is because Heti - is at that stage of listening...
0:18:29 > 0:18:32- ..where the end of the sentence...
0:18:32 > 0:18:36- ..is going to be - the thing she listens to best.
0:18:36 > 0:18:40- So if you say, "Play dough, please," - she'll listen to the please.
0:18:40 > 0:18:43- If you hold your hand - and give the label...
0:18:43 > 0:18:46- ..your gesture - tells me you want it...
0:18:46 > 0:18:48- ..your mouth tells me the thing.
0:18:49 > 0:18:51- Play dough.
0:18:53 > 0:18:57- Because so few children - have the same implant as Heti...
0:18:58 > 0:19:02- ..it was difficult to know whether - she'd pick up a second language.
0:19:02 > 0:19:06- The school is English-speaking - as well as this centre...
0:19:07 > 0:19:11- ..so we decided that we - would speak more English to her.
0:19:11 > 0:19:13- It was a tough decision to take...
0:19:14 > 0:19:17- ..because we're - a Welsh-speaking family...
0:19:17 > 0:19:20- ..and I work - through the medium of Welsh.
0:19:20 > 0:19:22- It was a difficult decision...
0:19:22 > 0:19:26- ..but everyone understands - it's for Heti's benefit.
0:19:26 > 0:19:31- Hopefully she'll be able to pick up - a second language. We don't know.
0:19:31 > 0:19:33- Ah!
0:19:36 > 0:19:39- Push it down. Push it down.
0:19:39 > 0:19:44- The likely outcome for Heti is that - her auditory brainstem implant...
0:19:44 > 0:19:47- ..is going to be - an aid to her lip reading...
0:19:48 > 0:19:51- ..and her understanding of - spoken speech through visual cues...
0:19:52 > 0:19:56- ..and probably - some signed language as well.
0:19:56 > 0:20:02- So it's a boost to her, - to her understanding.
0:20:04 > 0:20:08- I love working with Heti. - She's an amazing little girl.
0:20:09 > 0:20:14- She has great communicative ability, - in any case...
0:20:15 > 0:20:17- ..and she's a great little thinker.
0:20:20 > 0:20:22- Dadi? Yes?
0:20:23 > 0:20:26- Seeing Heti before this - and how she is now...
0:20:26 > 0:20:30- ..goes to show that it's worth it.
0:20:30 > 0:20:32- She's become a lot more vocal.
0:20:32 > 0:20:34- She hears a lot more.
0:20:34 > 0:20:38- She understands me telling her, - "Where's Dolly?"
0:20:38 > 0:20:42- She fetches the dolly and - fetches her shoes if you ask her.
0:20:42 > 0:20:46- She brushes her teeth - and little things like that.
0:20:46 > 0:20:49- She's talking, - she says Mami, Dadi, Gruff.
0:20:50 > 0:20:54- She's starting to say - simple little things too.
0:20:54 > 0:20:57- Before this, she didn't say a word.
0:20:57 > 0:21:02- We're hoping - she'll improve even more.
0:21:02 > 0:21:05- It's definitely worth it, - without a doubt.
0:21:17 > 0:21:21- Despite the benefits - of the therapy for Heti...
0:21:21 > 0:21:24- ..sessions are costly.
0:21:24 > 0:21:28- Over the past year, - Elin and Rhys' family and friends...
0:21:29 > 0:21:31- ..have come together to raise funds.
0:21:31 > 0:21:33- It all started a year ago...
0:21:34 > 0:21:37- ..when my brother-in-law - ran the Snowdonia Marathon...
0:21:38 > 0:21:40- ..and raised money for Heti.
0:21:40 > 0:21:43- He raised 4,000, - which was astounding.
0:21:43 > 0:21:45- Many things - have happened since then.
0:21:46 > 0:21:50- We held an auction and lots of local - organisations have donated money.
0:21:51 > 0:21:55- It means a lot to us as a family - that people think so much of Heti.
0:21:55 > 0:21:58- I have to say, she's very lucky.
0:21:59 > 0:22:01- Come on, Rach! Well done!
0:22:05 > 0:22:10- It's this noisy environment which - continues to pose problems for Heti.
0:22:13 > 0:22:17- She's not too keen. - She's flicked the device off now.
0:22:17 > 0:22:19- There's too much noise here for her.
0:22:20 > 0:22:25- She doesn't like being - in a noisy environment like this...
0:22:25 > 0:22:29- ..with lots of shouting - and different sounds.
0:22:29 > 0:22:32- But in the silence - at home and at school...
0:22:32 > 0:22:36- ..she enjoys the fact that she - can hear and makes the most of it.
0:22:36 > 0:22:39- We're pleased she's had the implant.
0:22:40 > 0:22:42- It was good.
0:22:42 > 0:22:46- Was it good? How on earth - did you get up that wall?
0:22:46 > 0:22:48- Hiya, Heti. Are you OK?
0:22:48 > 0:22:49- Hiya, Heti. Are you OK?- - She's good.
0:22:50 > 0:22:52- She'll be doing it with us - once she's old enough!
0:22:57 > 0:23:00- Elin and Rhys have given - their daughter Heti a chance...
0:23:01 > 0:23:03- ..to hear the world around her...
0:23:03 > 0:23:07- ..and they're also determined - that she will lead a normal life.
0:23:10 > 0:23:14- When Heti's - much older than she is now...
0:23:14 > 0:23:17- ..she'll be able to speak better.
0:23:17 > 0:23:21- And understand things. - That's what's important.
0:23:21 > 0:23:23- She needs to mix with children.
0:23:24 > 0:23:28- Though she's at Parcyrhun - and we're in Carmarthen...
0:23:28 > 0:23:30- ..lots of her friends are up there.
0:23:31 > 0:23:34- She's no different - from anyone else now.
0:23:34 > 0:23:39- She has her own personality - and I wouldn't change her...
0:23:39 > 0:23:41- ..because that's the way she is.
0:23:42 > 0:23:44- That's the personality - we're used to.
0:23:45 > 0:23:47- I wouldn't change her for the world.
0:23:49 > 0:23:52- She's a unique character.
0:23:52 > 0:23:54- She's very determined...
0:23:54 > 0:23:57- ..and I think that's a good thing...
0:23:57 > 0:24:00- ..because - she's going to encounter problems.
0:24:00 > 0:24:07- The fact she's determined will stand - her in good stead for the future.
0:24:07 > 0:24:10- But she's also very sweet.
0:24:14 > 0:24:16- She's a real character.
0:24:16 > 0:24:21- Seeing her and Gruff together - is great. We're very lucky.
0:24:26 > 0:24:27- .
0:24:27 > 0:24:30- For information - about organizations and resources...
0:24:31 > 0:24:35- ..that advise and offer assistance - to the deaf and hard of hearing...
0:24:35 > 0:24:37- ..visit our website - - s4c.co.uk/help
0:24:38 > 0:24:39- .
0:24:46 > 0:24:48- S4C Subtitles by Adnod Cyf.
0:24:48 > 0:24:49- .