0:00:02 > 0:00:04£250,000.
0:00:04 > 0:00:09It's an acorn which we want grown into a great oak tree.
0:00:09 > 0:00:13Lord Sugar's on the hunt for a brand-new business partner.
0:00:13 > 0:00:17If you think this process is tough, It's just got a whole lot tougher.
0:00:17 > 0:00:21Over the next 12 weeks, you are out of your comfort zone.
0:00:21 > 0:00:23Ready to fight for his funding -
0:00:23 > 0:00:2718 aspiring entrepreneurs.
0:00:27 > 0:00:30Supply and demand. That's what this is about.
0:00:30 > 0:00:34I'm demanding the answers, you better bloody well supply them.
0:00:35 > 0:00:38On the table - a quarter-million pound investment,
0:00:38 > 0:00:44and a 50-50 partnership with Britain's toughest backer.
0:00:44 > 0:00:47You haven't used any of your skills, any of your knowledge.
0:00:47 > 0:00:51Mistake on that, mistake on this, straight in the bin.
0:00:51 > 0:00:52Hey, Rich! Come on!
0:00:52 > 0:00:54Let's go, mate.
0:00:54 > 0:00:55It's a deal worth battling for.
0:00:55 > 0:00:59You are such a manipulator. I can see straight through you.
0:00:59 > 0:01:0118 candidates...
0:01:01 > 0:01:02- ALL:- Yeah!
0:01:02 > 0:01:03Pedestrians, out of the way.
0:01:03 > 0:01:05We're going to be explosive.
0:01:05 > 0:01:07- 12 testing weeks... - I really don't know what to do.
0:01:07 > 0:01:10- This is for you, young man. - Oh, my God.
0:01:10 > 0:01:13..one life-changing opportunity.
0:01:13 > 0:01:16You're fired. You're fired. This is a bad call on strategy.
0:01:16 > 0:01:18You're fired.
0:01:27 > 0:01:29Previously on The Apprentice...
0:01:29 > 0:01:33I want you to create a children's book and sell them to retailers.
0:01:33 > 0:01:37- I like dragons. - Yeah, I like this idea.
0:01:37 > 0:01:38Sam, the wordsmith...
0:01:38 > 0:01:39What about Snuffle Gruffle?
0:01:39 > 0:01:43- ..got writer's block. - Aw! It's not this hard or anything.
0:01:43 > 0:01:45- While Natalie... - What do you want to know?
0:01:45 > 0:01:46My discount percentage.
0:01:46 > 0:01:47..lost the plot.
0:01:47 > 0:01:49OK, let me have a think.
0:01:49 > 0:01:50Where's this van?
0:01:50 > 0:01:52On the other team...
0:01:52 > 0:01:53Buzzy, buzzy, buzzy, buzzy!
0:01:53 > 0:01:56Swishing and swirling and tumbling and turning.
0:01:56 > 0:01:57Project manager Charleine...
0:01:57 > 0:02:00Can you stop talking one second, Richard? 'Is David there, please?'
0:02:00 > 0:02:02..wrote Richard off.
0:02:02 > 0:02:05I'll get a coffee. See you later, mate. I'll be outside.
0:02:05 > 0:02:07But in the final chapter...
0:02:07 > 0:02:09- Deal.- Deal.
0:02:09 > 0:02:11..a fairy-tale ending.
0:02:11 > 0:02:14- Well done.- Mergim made an absolute blinder.
0:02:14 > 0:02:15Praise for Mergim...
0:02:15 > 0:02:18That was good to take advantage of the situation.
0:02:18 > 0:02:20- ..while Sam... - I don't know.- I'm struggling.
0:02:20 > 0:02:22..was lost for words...
0:02:22 > 0:02:25You've spent three hours deciding on what you're going to name
0:02:25 > 0:02:27this thing and now, you want to pontificate again.
0:02:27 > 0:02:28..Brett wasn't.
0:02:28 > 0:02:31I shit you not. I would fire Natalie straight away.
0:02:31 > 0:02:32In the end...
0:02:32 > 0:02:34Your pitch was terrible.
0:02:34 > 0:02:35Yeah, it didn't go very well.
0:02:35 > 0:02:36..Natalie got pulped.
0:02:36 > 0:02:39- You're fired.- Thank you.
0:02:39 > 0:02:42She became the fifth casualty of the boardroom.
0:02:42 > 0:02:44I'm so sorry.
0:02:44 > 0:02:46Now 13 remain,
0:02:46 > 0:02:50to fight for the chance to become Lord Sugar's business partner.
0:03:03 > 0:03:055.30am.
0:03:05 > 0:03:07PHONE RINGS
0:03:14 > 0:03:16- Hello. - 'Good morning.
0:03:16 > 0:03:20'Lord sugar would like you to meet him at Weir Road, Balham.
0:03:20 > 0:03:23'You must be wearing high-vis jackets and steel-toecapped boots.
0:03:23 > 0:03:26'The cars will be outside in 20 minutes.'
0:03:26 > 0:03:28Guys, 20 minutes.
0:03:28 > 0:03:32We've got to wear high-vis jackets and steel toecaps.
0:03:32 > 0:03:34- Wake up, girls. - I don't want to get up.
0:03:34 > 0:03:37It's either making something, or constructioning.
0:03:37 > 0:03:39It must be interesting, Brett, to see
0:03:39 > 0:03:41if your team can finally get a win.
0:03:41 > 0:03:43So you're going to die, the footwear we have.
0:03:43 > 0:03:46- I think Elle's desperate for one, isn't she?- Oh, yeah.
0:03:46 > 0:03:47Elle's is construction, isn't she?
0:03:47 > 0:03:50Yeah, she's construction and she hasn't won a task yet.
0:04:01 > 0:04:04I came in the process, everyone looked at me and thought,
0:04:04 > 0:04:07"He's a jokey character," and underestimated me completely.
0:04:07 > 0:04:10I'm surprised you're still here, Mergim, to be fair.
0:04:10 > 0:04:14Last boardroom, Lord Sugar praised me in front of everyone.
0:04:14 > 0:04:17If he's praising you, you've done something right.
0:04:17 > 0:04:20D'you know what I mean? I want to be project manager today.
0:04:20 > 0:04:22A south London builders' merchant.
0:04:24 > 0:04:28Waiting for the teams, four white vans.
0:04:37 > 0:04:40- Good morning. - ALL: Good morning, Lord Sugar.
0:04:40 > 0:04:43Now, any business partner of mine needs to know
0:04:43 > 0:04:46that making money involves hard work.
0:04:46 > 0:04:48So over the next two days,
0:04:48 > 0:04:52I want you to set up and run your own handyman business.
0:04:52 > 0:04:55There are a lot of people out there that haven't got much time,
0:04:55 > 0:04:59so they want other people to do their odd jobs for them.
0:04:59 > 0:05:03I've laid on some vans, kitted out with a load of tools.
0:05:03 > 0:05:05Everything you need to make money.
0:05:05 > 0:05:09And the team that makes the most profit is going to win.
0:05:09 > 0:05:13And in the losing team, one of you will be fired.
0:05:13 > 0:05:16Now there's a few people here that have got some experience
0:05:16 > 0:05:18in this field, I believe.
0:05:18 > 0:05:22There's you, Joseph, Elle, and Brett the builder.
0:05:22 > 0:05:24- Today's the day, Lord Sugar. - Yeah, I think it is.
0:05:24 > 0:05:27- Today's the day you're going to be the project manager.- I am, yes.
0:05:27 > 0:05:30Now, like Brett, Elle, you haven't been project manager,
0:05:30 > 0:05:35so move over to Versatile and take charge of that team.
0:05:35 > 0:05:40And Vana, step over there to balance the teams up. Off you go.
0:05:42 > 0:05:48Worth over 14 billion a year, odd jobs have become big business.
0:05:48 > 0:05:51I can do anything when it comes to cleaning, painting.
0:05:51 > 0:05:54Simple household tasks, from changing bulbs
0:05:54 > 0:05:58to clearing back yards can add up to a tidy profit.
0:05:58 > 0:06:01Garden clearances, house clearances. We can get it in, get it out.
0:06:01 > 0:06:02Welcome onto the winning team.
0:06:02 > 0:06:05Thank you very much. I'm very pleased to be there.
0:06:05 > 0:06:06I don't think I could deal with one more loss.
0:06:06 > 0:06:09First for construction executive Elle...
0:06:09 > 0:06:11Has anybody else got any experience of any construction?
0:06:11 > 0:06:13..sussing out the strengths of her team.
0:06:13 > 0:06:16- So I've run a plumbing and heating business.- Yep.
0:06:16 > 0:06:17And running a team engineers.
0:06:17 > 0:06:20I can just about put together some flat-pack furniture.
0:06:20 > 0:06:21Perfect. That's all we need.
0:06:21 > 0:06:25- I've never picked up a screwdriver in my life. - Oh, that's great. Wonderful.
0:06:25 > 0:06:26I may not know how to build a house
0:06:26 > 0:06:29but I definitely know how to order people around
0:06:29 > 0:06:31and make sure that they build it for me.
0:06:31 > 0:06:34I don't think you need to have a knowledge of anything to
0:06:34 > 0:06:36actually be good at your job.
0:06:36 > 0:06:37I think it's all about convincing people
0:06:37 > 0:06:40that you do know what you're talking about. Even if you don't.
0:06:40 > 0:06:43Right. I think simplicity is key here.
0:06:43 > 0:06:45Window cleaning, you make a lot of money. I did it myself.
0:06:45 > 0:06:46I made a fortune.
0:06:46 > 0:06:49- A day, I was making £120. - Oh, really?- And it's easy.
0:06:49 > 0:06:51- You just need a bucket and a sponge. - So we should incorporate that.
0:06:51 > 0:06:53I think that would be great. Mergim,
0:06:53 > 0:06:56- would you be happy to be team leader?- I'd love to.
0:06:56 > 0:06:57I've been dying for it as well.
0:06:57 > 0:07:01Since the age of 18, I've been the main breadwinner of the family,
0:07:01 > 0:07:02looking after seven people.
0:07:02 > 0:07:06When I came to the UK, I was a refugee from a war in Albania.
0:07:06 > 0:07:08Came over the Channel, back of a lorry,
0:07:08 > 0:07:11and that's what shaped me the person I am now,
0:07:11 > 0:07:14because it's made me stronger and more determined to be successful.
0:07:14 > 0:07:15On the sub-team, Mergim,
0:07:15 > 0:07:17I would like you to put forward a lot of input.
0:07:17 > 0:07:19- Yeah.- You'll do a really good job.
0:07:20 > 0:07:22Across the yard...
0:07:22 > 0:07:25We're going to do everything minor to complete installations
0:07:25 > 0:07:27and everything in between. All right?
0:07:27 > 0:07:31- Standards set by builder Brett. - Always leave it professional.
0:07:31 > 0:07:33Always go with customer satisfaction.
0:07:33 > 0:07:35I know this business inside and out.
0:07:35 > 0:07:38Hopefully, the team I've got can follow my professionalism,
0:07:38 > 0:07:40making sure that the customer is always right and with that,
0:07:40 > 0:07:43if they're happy, I'm happy, cos I'm getting paid.
0:07:43 > 0:07:46First port of call, we need to design a flyer.
0:07:46 > 0:07:50To help drum up trade, teams can create leaflets.
0:07:50 > 0:07:52Print deadline - 9.45.
0:07:52 > 0:07:56OK, so, what would our slogan be? Like, what is the tagline?
0:07:56 > 0:07:58Um, "Don't be shy, call your handy guys"?
0:07:58 > 0:08:01- "Connecting us to you". Yeah. - Yes, exactly.
0:08:01 > 0:08:03- So are you happy with that?- Yeah.
0:08:03 > 0:08:06Window cleaning is going to have to take prominence on that leaflet.
0:08:06 > 0:08:11One minute to the deadline, Elle is still working on wording.
0:08:11 > 0:08:14If you have minor DIY and window cleaning etc, I think it tends
0:08:14 > 0:08:17to look a bit jumbled and a bit like, you know, a one-man band.
0:08:17 > 0:08:19I just think something really simple, "Versatile -
0:08:19 > 0:08:22"London's handymen-handywomen."
0:08:22 > 0:08:25Elle, you've missed the deadline for your flyer.
0:08:28 > 0:08:30- Great. - So you don't have a flyer now.
0:08:30 > 0:08:33That's been completely my fault. Sorry about that, guys.
0:08:33 > 0:08:35Let's move on.
0:08:35 > 0:08:3610.15.
0:08:36 > 0:08:38Spend the day today generating leads.
0:08:38 > 0:08:40Bang doors, do what you've got to do.
0:08:40 > 0:08:42Tomorrow will be the day when we go bang.
0:08:42 > 0:08:45Time to head out in search of work.
0:08:46 > 0:08:50I do think that the flyer was a huge, huge setback.
0:08:50 > 0:08:51It's going to look bad on us.
0:08:51 > 0:08:52So what we're going to have to do,
0:08:52 > 0:08:55we'll just have to write notes to slip through the letterbox.
0:08:55 > 0:08:58Can you imagine you seeing a sheet of paper, torn out, handwritten?
0:08:58 > 0:09:02Would you think that they can do a good job with your DIY?
0:09:02 > 0:09:03It's the only way we've got to do it.
0:09:03 > 0:09:05- We have to do it. - Would you, I'm asking?
0:09:05 > 0:09:08- We are not arguing. Listen, guys. We're cracking on with it.- OK.
0:09:08 > 0:09:11It's the only way we've got to do the flyer. I've made that decision.
0:09:11 > 0:09:15Lord Sugar's tipped off the teams about two commercial contracts
0:09:15 > 0:09:17up for grabs.
0:09:17 > 0:09:19With the knowledge and experience that I have got,
0:09:19 > 0:09:23- it should like quite happily secure the deal.- Mm-hm. OK.
0:09:23 > 0:09:27First for Brett, Sam, and Selina, an East End theatre.
0:09:27 > 0:09:30Is there ever any reasons why you haven't got jobs,
0:09:30 > 0:09:32- or where you've lost it to a competitor?- No.
0:09:32 > 0:09:34What, never?
0:09:34 > 0:09:36That's good, then. We're going to win, aren't we!
0:09:36 > 0:09:40The brief - give the costume department a makeover.
0:09:40 > 0:09:41OK, guys.
0:09:41 > 0:09:43So we need seven rails installed in here.
0:09:43 > 0:09:45- Now, they need to come out from the walls.- Yes.
0:09:45 > 0:09:47And they need to then go into the floor.
0:09:47 > 0:09:49And the next part of the job is the shelving unit.
0:09:49 > 0:09:53- This floor just needs a coat of paint.- Fantastic, Lee.
0:09:53 > 0:09:56- Well, we'll have a measure up. - Thank you. Thank you. Bye-bye.
0:09:56 > 0:10:00Both teams will provide a quote to try and win the work for tomorrow.
0:10:00 > 0:10:04A sheet of 20mm, 8x4 ply.
0:10:04 > 0:10:06- OK, hold on. Let me do one of these things at a time.- Yeah.
0:10:06 > 0:10:08Selina, can I borrow your pen, please?
0:10:08 > 0:10:11In charge of pricing, private tutor, Sam.
0:10:11 > 0:10:16Work this out, Sam? Two sheets of 18mm, 8x4 ply.
0:10:16 > 0:10:1818mm what?
0:10:18 > 0:10:19Ply.
0:10:19 > 0:10:23- But do marine ply. It's a lot stronger.- Marine ply. OK.
0:10:23 > 0:10:26We're going to need seven lengths of 3x2 by 2.4.
0:10:26 > 0:10:30Let me...let me work this out first. I'm confused.
0:10:30 > 0:10:33Sam, have we done our calculations on materials yet?
0:10:33 > 0:10:34- Not quite.- Let's go.
0:10:34 > 0:10:37What was the last thing you wanted after the shelves?
0:10:37 > 0:10:39Right, we've just been through the specification of everything
0:10:39 > 0:10:44that you wanted and the cost, inclusive of everything, 777.
0:10:44 > 0:10:46- Oh...- Oh, is that the right one you've just pointed?- Well...
0:10:46 > 0:10:48Bear with me two seconds.
0:10:48 > 0:10:50I'll have a look at the figures, so if we work it out.
0:10:50 > 0:10:53- Do you see the difference? - So we can take...?- Hold on.
0:10:53 > 0:10:55- Sorry.- Oh, right. 877.
0:10:55 > 0:10:58- 877?- Yeah.- Wow! OK.
0:10:58 > 0:11:00Um, you're not just looking at a cost for the job.
0:11:00 > 0:11:03I've got years of experience. I'm really like an expertise...
0:11:03 > 0:11:05Like an expert within my field.
0:11:05 > 0:11:08I am second to none when it comes to professionalism. You know...
0:11:08 > 0:11:10I understand, I understand.
0:11:10 > 0:11:12Well, I've got your figures, so I'll be in touch later.
0:11:12 > 0:11:14Fantastic, Lee.
0:11:14 > 0:11:17Lord Sugar's second tipoff -
0:11:17 > 0:11:20a South London football club.
0:11:20 > 0:11:24I've worked at grounds similar sizes to this, for example, Staines town.
0:11:24 > 0:11:25David, I think you'd be great to go in there
0:11:25 > 0:11:27- and start leading it.- Yeah.
0:11:27 > 0:11:29Aiming to score for Elle's team...
0:11:29 > 0:11:31- Hi, I'm David.- Hi, David.
0:11:31 > 0:11:33..sports marketeer David.
0:11:33 > 0:11:35And how did you get on this season?
0:11:35 > 0:11:38We finished fourth this season.
0:11:38 > 0:11:40Sorry to hear that. Hopefully, we'll be able
0:11:40 > 0:11:43- to do a good operation cleanup for you today.- Hopefully.
0:11:43 > 0:11:46- So all these stands to be power washed.- Yes.
0:11:46 > 0:11:49And the hazard line to be repainted.
0:11:49 > 0:11:53So we can actually get all of this done for you for £500.
0:11:53 > 0:11:54- How much?- £500.
0:11:54 > 0:11:58I believe that we'll be the right people for the job for you.
0:11:58 > 0:12:00- I'll get back to you.- Brilliant,
0:12:00 > 0:12:02- well, thank you very much. - Thank you.
0:12:02 > 0:12:05I think he looked shocked. I think his face says it all.
0:12:05 > 0:12:07- He was like, "How much?" - Could be how much as in,
0:12:07 > 0:12:09"God, that's expensive," or it could be how much as in,
0:12:09 > 0:12:11"God that's really cheap."
0:12:11 > 0:12:12Across town...
0:12:12 > 0:12:15Right, guys, pick a long street that's got loads of shops and do
0:12:15 > 0:12:19window cleaning to commercials and literally just doorknocking them.
0:12:19 > 0:12:20It's a gold mine.
0:12:20 > 0:12:23..armed with Mergim's makeshift flyers...
0:12:23 > 0:12:25- Can I put this on your window? - That's fine.
0:12:26 > 0:12:30..the rest of Elle's team look to reel in the readies.
0:12:31 > 0:12:36We wanted to know if you would want us to clean your windows.
0:12:36 > 0:12:38- This is a once-in-a-lifetime opportunity.- Make me an offer.
0:12:38 > 0:12:40In and out, fiver.
0:12:40 > 0:12:43- Seven pound inside and outside.- OK, do it.
0:12:43 > 0:12:45Yeah? Thanks a lot, my friend.
0:12:45 > 0:12:47Ready, let's sing while we do it.
0:12:47 > 0:12:48# When I'm cleaning windows. #
0:12:51 > 0:12:53Sweating.
0:12:53 > 0:12:54Voila!
0:12:54 > 0:12:57- First cash in the bank. - Excellent, thank you very much.
0:12:57 > 0:13:01- Ready, let's go. - Next window, please.
0:13:01 > 0:13:04Loving it. Looking sick!
0:13:04 > 0:13:06That's £10 today.
0:13:07 > 0:13:09On the other team...
0:13:09 > 0:13:12Excuse me, guys, interested in any handyman jobs this weekend?
0:13:12 > 0:13:14Give you a flyer to take away?
0:13:14 > 0:13:16Targeting well-healed Dulwich...
0:13:16 > 0:13:18Hello, we're doing odd jobs of any sort.
0:13:18 > 0:13:21Gardening, painting, cleaning, anything like that.
0:13:21 > 0:13:22..Gary, Scott and Vana.
0:13:22 > 0:13:25We just wanted to come around and ask if you could potentially help us
0:13:25 > 0:13:29understand the market around here, understand what people could need.
0:13:29 > 0:13:31I think market research is one of the most important
0:13:31 > 0:13:32aspects of this task.
0:13:32 > 0:13:36To determine which projects we want to take on.
0:13:36 > 0:13:38Do you think that this neighbourhood is more about gardening?
0:13:38 > 0:13:40What a complete waste of time.
0:13:40 > 0:13:42These are the different things that we do
0:13:42 > 0:13:45and we want to know which streets are sort of best to go to.
0:13:45 > 0:13:48I don't get their strategy. It's the afternoon
0:13:48 > 0:13:50and, instead of knocking on doors, their strategy is, what?
0:13:50 > 0:13:54Standing around doing market research, not doing business.
0:13:54 > 0:13:58We're called Connexus - connecting, erm, yeah,
0:13:58 > 0:13:59connecting people together.
0:14:02 > 0:14:05Just half a mile away...
0:14:05 > 0:14:08So the work at hand is to power-wash our stands.
0:14:08 > 0:14:11All the grease, all the cigarette butts, the bird poo.
0:14:11 > 0:14:16..at the football club, Brett's turn to tender.
0:14:16 > 0:14:18If we can just do a bit of a measure-up and just walk it out.
0:14:18 > 0:14:20Sure. OK, crack on.
0:14:20 > 0:14:23Question, if we get this bid, do we have to do it?
0:14:23 > 0:14:27For me, personally, the overheads on this one is very, very minimal.
0:14:27 > 0:14:30You're talking the power-washer rental and then the paint.
0:14:30 > 0:14:33So how many hours do you think we would need to spend?
0:14:33 > 0:14:36- You're looking at about five, six hours.- Really?- Yeah, easy.
0:14:36 > 0:14:39I'm not walking away with a secondary standard.
0:14:39 > 0:14:41So if you're saying six hours of labour...
0:14:41 > 0:14:47- Yeah, six hours at £20 per hour, that's £60, 6 x 6 = 36.- 120...
0:14:47 > 0:14:51- £20 an hour.- Yeah?- It's six hours.
0:14:51 > 0:14:53- Each, wasn't it?- Yeah, 120.
0:14:53 > 0:14:56- No, because there's three of us. - No, I don't understand.
0:14:56 > 0:14:58Is £20 an hour per person to be here.
0:14:58 > 0:15:01So each of us are doing six hours, is a total of 18 hours.
0:15:01 > 0:15:04That's 20 x 18. That's 36.
0:15:04 > 0:15:07- That was a great conversation. - 360.- Yes, £360.
0:15:07 > 0:15:09HE SIGHS
0:15:09 > 0:15:11- Hello.- Hi.
0:15:11 > 0:15:14Myself and my team have walked it through.
0:15:14 > 0:15:16The overall figure is £480.70.
0:15:16 > 0:15:19I do leave an immaculate finish and the job will be second to none, so...
0:15:19 > 0:15:21OK, well, thank you, guys, I'll get back to you.
0:15:21 > 0:15:23Thanks ever so much for your time.
0:15:23 > 0:15:244pm.
0:15:26 > 0:15:30For the window cleaners, a plan to branch out...
0:15:30 > 0:15:32So far, we've cleaned two shops.
0:15:32 > 0:15:36I'm concerned that the working day is coming to an end.
0:15:36 > 0:15:38..from April.
0:15:38 > 0:15:42Perhaps we need to think more of the personal DIY.
0:15:42 > 0:15:45It could be more profitable to do that.
0:15:45 > 0:15:49I was wondering if you would like us to do your windows
0:15:49 > 0:15:52and if you had any other DIY services that you needed?
0:15:52 > 0:15:54Sure, how much are you charging for that?
0:15:54 > 0:15:57For our DIY work, we do £10 an hour.
0:15:57 > 0:16:00- Couple of shelves I could do with fixing.- Sure.
0:16:00 > 0:16:03- Some of them are loose. - OK. It's quite simple.
0:16:03 > 0:16:05Mergim and his team, they're pounding the streets,
0:16:05 > 0:16:08they're finding work and they're getting stuck in.
0:16:08 > 0:16:11The problem is, April is touting them at £10 an hour but that's only
0:16:11 > 0:16:13£3.33 each.
0:16:13 > 0:16:16At this rate, they're not going to make any money.
0:16:16 > 0:16:18What I need is a bigger nail.
0:16:21 > 0:16:22- Mergim.- Yes?
0:16:22 > 0:16:24- Do you know what you're doing? - Yeah.
0:16:24 > 0:16:26Screwing a nail.
0:16:26 > 0:16:28- "Screwing a nail"?- Yeah.
0:16:28 > 0:16:32- I don't think you screw a nail. - Oh, no.
0:16:33 > 0:16:37- It's quite a big hole.- There you go, and tighten up.- That's right.
0:16:38 > 0:16:41That shelf is not... It's not straight.
0:16:41 > 0:16:44I think they're meant to be like this.
0:16:44 > 0:16:46Is that right, madam? Are they meant to lean to one side?
0:16:46 > 0:16:49- Or are they meant to stay straight? - They're meant to stay straight.
0:16:49 > 0:16:51We won't charge for the shelves.
0:16:51 > 0:16:54- Are you happy with the windows? - Yeah, windows are great.
0:16:54 > 0:16:56- Thank you very much. - Thank you, cheers.
0:16:56 > 0:16:59- Hello, Elle, you all right? - How's your day going?
0:16:59 > 0:17:03The last place we went to, the shelves didn't really work out.
0:17:03 > 0:17:05The lady just paid us for the windows.
0:17:05 > 0:17:08- How much money have you earned? - About 20...
0:17:08 > 0:17:09£21.
0:17:11 > 0:17:14We charged an hourly rate of £10 an hour.
0:17:14 > 0:17:17- For three of you, it's very, very cheap.- Oh, really?
0:17:17 > 0:17:19Yeah, it's dirt cheap.
0:17:19 > 0:17:21Bye, bye-bye, bye-bye.
0:17:22 > 0:17:26If they've struggled to put up a shelf, which is one of the most
0:17:26 > 0:17:30basic DIY tasks out there, and they didn't even complete the job,
0:17:30 > 0:17:34they're going to struggle to do a job that's worth £80, £200.
0:17:34 > 0:17:36I'm concerned that we can go out there
0:17:36 > 0:17:38and do loads of bloody windows tomorrow,
0:17:38 > 0:17:41we are never going to make the money.
0:17:41 > 0:17:44Let's hope we land some of these big jobs.
0:17:44 > 0:17:48For Elle, last chance to secure a commercial contract.
0:17:48 > 0:17:51At the East London Theatre...
0:17:51 > 0:17:53So we're going to need basically screws,
0:17:53 > 0:17:56we need a hacksaw to cut the bar in half.
0:17:56 > 0:17:59..taking centre stage, plumber Joseph.
0:17:59 > 0:18:01Let's work it out on ply, worst-case.
0:18:01 > 0:18:02So it's £13 a square metre.
0:18:02 > 0:18:04How long are we thinking it's going to take time-wise?
0:18:04 > 0:18:07Joe, how long do you reckon it will take per one of those poles...?
0:18:07 > 0:18:10Erm, to make one of those I would like to allow half an hour
0:18:10 > 0:18:12to 45 minutes per one.
0:18:12 > 0:18:14Elle was made project manager of this task
0:18:14 > 0:18:16because this is what she does,
0:18:16 > 0:18:20she manages construction and she manages jobs like this.
0:18:20 > 0:18:22But I've seen no evidence of it.
0:18:22 > 0:18:25- What price would you put it at? - I'd put 150 a day per person.
0:18:25 > 0:18:27She's relying on Joseph to cost everything...
0:18:27 > 0:18:30Try and pitch it with the quality aspect.
0:18:30 > 0:18:32..she's relying on Richard to do all the pitches.
0:18:32 > 0:18:33I'm not sure what she's doing.
0:18:33 > 0:18:35What have you come up with?
0:18:35 > 0:18:40So we're at a full, locked-in job cost at £560.
0:18:41 > 0:18:45OK. It's considerably high.
0:18:45 > 0:18:48What pricing would help us win this job for you?
0:18:48 > 0:18:49Considerably lower.
0:18:49 > 0:18:52560 is the best price that we can get to and it's a good price,
0:18:52 > 0:18:55- Lee, it really is. - I'm sure, I'm sure.
0:18:55 > 0:18:57Well, thanks for your time and I'll be in touch later.
0:18:57 > 0:19:00- Thank you.- Thank you very much, Lee, nice to meet you.
0:19:00 > 0:19:03If I lose both these pitches, I'll probably just pack my suitcase
0:19:03 > 0:19:06and walk away and go, "Thanks very much for the opportunity."
0:19:06 > 0:19:07Because it's just a bit embarrassing.
0:19:10 > 0:19:115pm.
0:19:13 > 0:19:17Yet to take a penny - Gary, Vana and Scott.
0:19:17 > 0:19:20Hi, Rachel, how you doing, you OK?
0:19:20 > 0:19:21I saw you earlier today in the street.
0:19:21 > 0:19:23From their flyers, finally a lead.
0:19:23 > 0:19:26I was just giving you a call, if you were still around,
0:19:26 > 0:19:30if we could potentially pop by and have a look at the garden.
0:19:30 > 0:19:34- Yeah, that would be fine. - Brilliant. All right, see you soon.
0:19:35 > 0:19:37- Glad we got that!- Thank God, Rachel.
0:19:37 > 0:19:38Best of luck.
0:19:38 > 0:19:41- Hello.- Hello, how you doing? You OK?
0:19:41 > 0:19:43Wow.
0:19:43 > 0:19:47Now, my main problem is getting rid of this whole layer
0:19:47 > 0:19:50and put a new retaining wall there.
0:19:50 > 0:19:51Sure.
0:19:51 > 0:19:53I can see it in my head already, I've visioned it,
0:19:53 > 0:19:55we can flatten it out at the back there as well.
0:19:55 > 0:19:59I think, personally, as crazy as it might sound to you, this is
0:19:59 > 0:20:01a structure which can come down.
0:20:01 > 0:20:04- I can imagine it looking amazing, especially in the summer.- OK.
0:20:04 > 0:20:09Scott is getting carried away with the whole idea of getting a sale.
0:20:09 > 0:20:11Taking down walls, levering the whole thing off.
0:20:11 > 0:20:15It's impossible to achieve in a day. It could be a disaster.
0:20:15 > 0:20:18- It's a very big job.- It is, absolutely.- Yeah, very big job.
0:20:18 > 0:20:19It can be done, though.
0:20:21 > 0:20:236pm.
0:20:23 > 0:20:25Time to find out if the pitches paid off.
0:20:27 > 0:20:28For Brett...
0:20:28 > 0:20:32Brilliant, I was really, really impressed with you guys today.
0:20:32 > 0:20:34..a result on the football contract.
0:20:34 > 0:20:38Manfred, that's absolutely amazing, fantastic, thank you ever so much.
0:20:38 > 0:20:41Brilliant. Whoohoo!
0:20:41 > 0:20:43For Elle, a call back from the theatre.
0:20:45 > 0:20:48...the quote, it's still not quite cheap enough.
0:20:48 > 0:20:51I need you to come back to me with another price.
0:20:51 > 0:20:53Just bear with me one moment. Hold the line.
0:20:53 > 0:20:55I have no experience with negotiation,
0:20:55 > 0:20:57- so I really do not know.- I'd go 525.
0:20:57 > 0:21:00If you're worried about doing the negotiation, let me do it.
0:21:00 > 0:21:02Hi, Lee, it's Richard. Here's what I see.
0:21:02 > 0:21:07We said 560 but we will bring that back down to 525.
0:21:07 > 0:21:10What I have on the table is £300.
0:21:10 > 0:21:14How about 4...75?
0:21:14 > 0:21:18The maximum I can go to is 375.
0:21:18 > 0:21:20And that is the last offer I have on the table.
0:21:20 > 0:21:23If your hand was here, I'd shake it. Cheers, Lee, bye now, bye-bye.
0:21:23 > 0:21:25It is something in the kitty.
0:21:25 > 0:21:27Everything's going to have to be precision.
0:21:27 > 0:21:30No messing about, no stopping, no toilet breaks. Literally hitting it.
0:21:30 > 0:21:32Solid, yeah?
0:21:37 > 0:21:41We're going to get the vans loaded, you guys get your crap together.
0:21:41 > 0:21:44- 8:30am.- Oh, yeah, this is it.
0:21:44 > 0:21:46You go like this... Shhh!
0:21:46 > 0:21:49Ten hours to increase profits.
0:21:49 > 0:21:52Brett's troops hit the road.
0:21:52 > 0:21:54We need a strategy for the sub-team.
0:21:54 > 0:21:56You just need to wipe £10 jobs off the list.
0:21:56 > 0:21:59Fixing their approach, Elle's team.
0:21:59 > 0:22:01Do you guys feel that you're strong enough with handiwork?
0:22:01 > 0:22:04All I need is the equipment, mate, and I'll just crack on with it.
0:22:04 > 0:22:08No offence, but you proved yesterday you can't put up a shelf.
0:22:08 > 0:22:11I'm not going to let a screwdriver defeat me, mate.
0:22:11 > 0:22:13You couldn't put up a shelf yesterday, man!
0:22:13 > 0:22:15I think painting, yeah, easy.
0:22:15 > 0:22:19I can paint. It's easy. Just paint the walls, mate.
0:22:19 > 0:22:22- Do you feel comfortable doing this. - ALL:- Yes!- 100%?- 100%.
0:22:22 > 0:22:25- Great. Let's make a lot of money. - See you later, guys.
0:22:25 > 0:22:26- Have a good day.- Whoop!
0:22:29 > 0:22:31- SAM:- This is so gross.
0:22:31 > 0:22:33Having won their football pitch...
0:22:33 > 0:22:35Oh, bloody hell! There's so much crap.
0:22:35 > 0:22:38..Brett's crew clean up.
0:22:38 > 0:22:40I do feel like we're being punished for something.
0:22:40 > 0:22:42Selina, I've got scrapers down here
0:22:42 > 0:22:43if you want to get chewing gum and that up.
0:22:43 > 0:22:45Don't give me the crap jobs to do.
0:22:45 > 0:22:50- So basically, we're going to go water...chewing gum, brush?- Yeah.
0:22:52 > 0:22:54Could you start power-washing, Sam?
0:22:54 > 0:22:56- Power-washing? - Yeah.- Are you sure?- Yeah.
0:22:58 > 0:23:01'I pride myself on customer satisfaction.
0:23:01 > 0:23:03'There's nothing worse than completing a job,'
0:23:03 > 0:23:06and at the very end, someone says, "I'm really not happy with that."
0:23:06 > 0:23:07I can't do the chewing gum.
0:23:07 > 0:23:10After you've made it wet, it's just a complete messy nightmare.
0:23:10 > 0:23:13Unfortunately, that's the process in which we're going to do it.
0:23:13 > 0:23:15You've got a fully sharp chisel there.
0:23:15 > 0:23:17It just might need a little bit more elbow grease, that's all.
0:23:17 > 0:23:19So just carry on.
0:23:22 > 0:23:24East London.
0:23:24 > 0:23:26Joseph, the second we get in that theatre,
0:23:26 > 0:23:27I am no longer the project manager.
0:23:27 > 0:23:29You are that project manager.
0:23:29 > 0:23:30The costume store refurb.
0:23:30 > 0:23:32All right, let's do this now, yeah?
0:23:32 > 0:23:35Quick. Morning. How are you? You OK?
0:23:35 > 0:23:37David, while you start separating everything out,
0:23:37 > 0:23:39I'm going to take Elle downstairs.
0:23:39 > 0:23:41Yeah, no worries, man. I'm working up a sweat already!
0:23:41 > 0:23:43Richard, you're going to have to help Elle on this.
0:23:43 > 0:23:45I know. Yeah, yeah, yeah.
0:23:45 > 0:23:46We've got to get higher.
0:23:46 > 0:23:50- SCRAPING - Oh, hang on! Oh, Jesus. Hang on.
0:23:50 > 0:23:51Push it back up.
0:23:51 > 0:23:56So that exact measurement from there to there of...1175.
0:23:56 > 0:23:59- Oh, 1175?- Yeah, 1175.
0:23:59 > 0:24:02- That's in mil, yeah?- Yep. - Millimetres, yeah?
0:24:02 > 0:24:04- KARREN:- All I can say is, thank God Joseph's here
0:24:04 > 0:24:07because Elle's the project manager, but you wouldn't know it.
0:24:07 > 0:24:09Joseph certainly feels like he's running the show.
0:24:09 > 0:24:11- Joe?- Yes.
0:24:11 > 0:24:13How are we going to paint this floor with all the dust all over it?
0:24:13 > 0:24:16We're going to sweep and you're going to start painting.
0:24:16 > 0:24:18What else can I do in the meantime?
0:24:20 > 0:24:25- Across town...- Morning!- Morning. - ..now set on paint work,
0:24:25 > 0:24:26the rest of the team.
0:24:26 > 0:24:29So it's the outside frame. You can go round the sign.
0:24:29 > 0:24:31Basically, everything that's purple now needs to be done.
0:24:31 > 0:24:34- The new purple.- Perfect!
0:24:34 > 0:24:37- Already arranging their next job... - Hello?
0:24:37 > 0:24:38..Charleine and April.
0:24:38 > 0:24:41Could you tell me the size of the window?
0:24:41 > 0:24:43'It's quite high.'
0:24:43 > 0:24:44Does it include a door?
0:24:44 > 0:24:46- 'Just a doorframe.' - Just the doorframe.
0:24:46 > 0:24:50- We'd be able to do it for 100. - 'OK, yeah.'- Yeah? Perfect.
0:24:50 > 0:24:52See you later. Bye.
0:24:53 > 0:24:57If we're quiet, we ain't earning. We need to go from job to job to job.
0:24:57 > 0:25:00Hopefully we'll be able to raise a little bit more today.
0:25:00 > 0:25:02I might not be able to use a screwdriver,
0:25:02 > 0:25:04but I can definitely sand.
0:25:04 > 0:25:05Good boy! Carry on.
0:25:06 > 0:25:08All right, innit?
0:25:08 > 0:25:09For the other team...
0:25:09 > 0:25:11Can't wait to get my hands dirty.
0:25:11 > 0:25:14..Scott's ambitious garden makeover.
0:25:14 > 0:25:16- Are we going to level out that ground?- We will do.
0:25:16 > 0:25:18At the moment, it's kind of on a slope.
0:25:18 > 0:25:23You do normally need some form of machinery.
0:25:23 > 0:25:26Scott, maybe this isn't feasible to do in one day.
0:25:26 > 0:25:28- Nice day for it. - I planned the weather for you.
0:25:28 > 0:25:30Basically just going to gut it out.
0:25:30 > 0:25:32There's a fork there which you might find useful.
0:25:32 > 0:25:35Tweaking the terms, Vana.
0:25:35 > 0:25:37Rachel, I just want to set your expectations right.
0:25:37 > 0:25:38Because it's such a big job,
0:25:38 > 0:25:42we probably wouldn't be able to do it all in one day.
0:25:42 > 0:25:44- OK.- I know I'm sort of, like, the bad cop,
0:25:44 > 0:25:47but we have to try and narrow down the priorities.
0:25:47 > 0:25:50OK, well, if you could clear that whole back bed.
0:25:50 > 0:25:52We're going to do the weeding, tidy up the stairs
0:25:52 > 0:25:54and just make sure everything looks spick and span.
0:25:54 > 0:25:57That would be absolutely lovely.
0:25:57 > 0:25:58Left to his own devices,
0:25:58 > 0:26:01Scott would've landed the group in a real pickle.
0:26:01 > 0:26:04Vana stepped in and said, "Let's just revisit this."
0:26:04 > 0:26:06Our rates are £25 each per hour.
0:26:06 > 0:26:08- OK. That's fine.- Yeah?
0:26:08 > 0:26:09- CLAUDE:- They've got the deal
0:26:09 > 0:26:12for what will be just a basically clearing up and tidying up job,
0:26:12 > 0:26:14quite feasible within the time span.
0:26:14 > 0:26:16Make hay while the sun shines.
0:26:16 > 0:26:17So they say!
0:26:18 > 0:26:19Lunch time.
0:26:23 > 0:26:25The seats are shitty.
0:26:25 > 0:26:29It's not an easy job to do all this. Look how gross this is.
0:26:29 > 0:26:32None of this has been swept, look. I just don't want standards to slip.
0:26:32 > 0:26:35- What do you want us to do?- Get this power-washed and swept down.
0:26:37 > 0:26:40- JOSEPH:- Come on, let's get screwing! Come on, we ain't got no time.
0:26:40 > 0:26:41It's not working.
0:26:41 > 0:26:44Try and get this done between, like, 4, 4.30?
0:26:44 > 0:26:46And then get another job in?
0:26:46 > 0:26:48Less is more.
0:26:50 > 0:26:53- Yeah.- OK. Clear to go through here. - You have to tilt it up.
0:26:53 > 0:26:55- At the theatre...- Over. Clear, clear.
0:26:55 > 0:26:58..in charge of cutting costume rails, David.
0:26:58 > 0:27:01- That's exactly where I need the cut to be.- OK.
0:27:01 > 0:27:03Have we got a tape measure in here?
0:27:03 > 0:27:05Can you just confirm that that's the right measurement?
0:27:05 > 0:27:09- That's 107.- It shouldn't be 107. It should be 1175.
0:27:09 > 0:27:10That's 107.
0:27:11 > 0:27:14- Has... Has...- Sorry, let me just get involved there.- Or is it?
0:27:14 > 0:27:16Can I just borrow this tape measure?
0:27:16 > 0:27:18Now that bit's too short.
0:27:18 > 0:27:20And now that bit's too short.
0:27:20 > 0:27:22I don't know why I got that wrong. I used...
0:27:22 > 0:27:25- Remark now every one you cut, yeah? - Yeah. Sorry about that, Joseph.
0:27:25 > 0:27:27I just used the same one. I thought I'd got it right.
0:27:27 > 0:27:30I feel like I've had to take control of a lot of this task.
0:27:30 > 0:27:32let's crack on with them, yeah? Let's get a move on, yeah?
0:27:32 > 0:27:35'I feel that Elle needs to be a little bit more decisive.
0:27:35 > 0:27:37'A little bit more organised.'
0:27:37 > 0:27:41Luckily, she's had me today, so I've got her out of the...
0:27:41 > 0:27:43- shit. - HE LAUGHS
0:27:43 > 0:27:44For the rest of the team...
0:27:44 > 0:27:47Can I have some more paint, please, April?
0:27:47 > 0:27:49..finishing touches
0:27:49 > 0:27:52to the purple paint job.
0:27:52 > 0:27:54I went over the border over there, you see?
0:27:54 > 0:27:56It don't seem to be coming off.
0:27:57 > 0:27:59That ain't coming off.
0:27:59 > 0:28:01As you can see, everything's done.
0:28:01 > 0:28:05- It's just a shame that I went over the edges, you see?- Yeah.
0:28:05 > 0:28:08- And that bit. - A bit of a blob.- Blue, yeah.
0:28:08 > 0:28:11- Yeah.- I had my brush in my hand and the wind just blew towards it.
0:28:11 > 0:28:13Am I allowed to get away with that, am I?
0:28:13 > 0:28:14- Or...?- You're kidding!
0:28:14 > 0:28:17Agreed earlier, £175.
0:28:17 > 0:28:22- I'll take £30 off of the cost.- OK. I do apologise yet again for that.
0:28:22 > 0:28:26- APRIL:- As usual, Mergim did what he does best, which is lose us money.
0:28:26 > 0:28:29I'm not sure he gets the seriousness of the task
0:28:29 > 0:28:32and I am concerned that it could cost us dearly.
0:28:32 > 0:28:33We need to crack on to the next job.
0:28:37 > 0:28:39- VANA:- I think it looks really good, guys.
0:28:39 > 0:28:41In South London...
0:28:41 > 0:28:43Oh, my goodness me!
0:28:43 > 0:28:47I can't believe what you've done.
0:28:47 > 0:28:49..garden job sewn up.
0:28:49 > 0:28:50Thank you.
0:28:50 > 0:28:53- High-five to that, sister! - SHE LAUGHS
0:28:53 > 0:28:56See if we can get another couple of jobs this afternoon.
0:28:56 > 0:28:57But at the football ground...
0:28:57 > 0:29:00We need to be looking at a minimum of five minutes a row
0:29:00 > 0:29:01now for these last two.
0:29:01 > 0:29:03..a stoppage.
0:29:03 > 0:29:06I'm not going to be able to paint all the stairs. They're soaking wet.
0:29:06 > 0:29:09Not going to have manually time to dry them all down.
0:29:09 > 0:29:11- How many stairs have you done on that side?- Done two rows.
0:29:11 > 0:29:13Well, that's not bad. You could finish the painting.
0:29:13 > 0:29:15- No.- I reckon you can finish these, Brett.
0:29:15 > 0:29:17I'd rather be up front and honest with the client
0:29:17 > 0:29:19and say straight off the bat,
0:29:19 > 0:29:21I'm not going to leave you a sub-standard job,
0:29:21 > 0:29:24rush through the whole job and go all the way down,
0:29:24 > 0:29:25make it look crap...
0:29:25 > 0:29:28Bret has come to the realisation he's not going to finish the work.
0:29:28 > 0:29:30He's going to have to renegotiate on price,
0:29:30 > 0:29:32and - inevitably - it's going to cost him.
0:29:32 > 0:29:35He's got the right to just say, "Well, it's an incomplete job.
0:29:35 > 0:29:36"I'm not going to pay you."
0:29:40 > 0:29:43We're nearly there, guys! I want everybody's hands on deck.
0:29:43 > 0:29:44That's it, Rich. Good job.
0:29:44 > 0:29:47There is another paint brush there, Elle, so if you want to paint? Yeah?
0:29:47 > 0:29:49- I can't do anything. - Well, just paint in an area.
0:29:49 > 0:29:51There's loads round there that needs touching up.
0:29:51 > 0:29:52Just get it covered.
0:29:52 > 0:29:53Argh!
0:29:55 > 0:29:57- This is looking great, guys. - We did it!
0:29:57 > 0:30:00I'm so knackered!
0:30:00 > 0:30:0290 minutes to go.
0:30:02 > 0:30:04For Elle, curtains down at the theatre,
0:30:04 > 0:30:06but no more work lined up.
0:30:06 > 0:30:10- What's the plan?- I don't really know what to say, to be honest.
0:30:10 > 0:30:13We haven't got a lot of time, so make a decision.
0:30:13 > 0:30:15Shall we have a regroup with the sub-team,
0:30:15 > 0:30:17see if they need any help or anything like that?
0:30:17 > 0:30:19- Hi, Mergim, how's it going? - Yeah, not too bad.
0:30:19 > 0:30:20We've just finished our job.
0:30:20 > 0:30:22Did you get the full money for yours?
0:30:22 > 0:30:24No, cos I messed up a bit, didn't I?
0:30:24 > 0:30:27'We're going to the second job, now.'
0:30:27 > 0:30:30OK. You've got until 6.30. How long is it going to take you?
0:30:31 > 0:30:34- Good question. - It's a 100-quid job.
0:30:34 > 0:30:36'We're running out of time.'
0:30:36 > 0:30:39The track record of that sub-team does not give confidence.
0:30:39 > 0:30:41We need to get £100,
0:30:41 > 0:30:45not 80 quid because we've painted over somebody's cat.
0:30:45 > 0:30:46We need to get there, help them out.
0:30:48 > 0:30:49Dulwich.
0:30:49 > 0:30:52BRETT SIGHS
0:30:52 > 0:30:54For Brett, time to come clean.
0:30:54 > 0:30:56Unfortunately, we're not going to be able
0:30:56 > 0:30:58to complete the full job as we specified.
0:30:58 > 0:31:00We've still got water on the stairwells over there.
0:31:00 > 0:31:02The hazard lines won't be complete.
0:31:02 > 0:31:06I think you will agree that we have worked really, really hard today.
0:31:06 > 0:31:08We've got up all the chewing gum.
0:31:08 > 0:31:11I didn't expect you to, like, be picking up chewing gum.
0:31:11 > 0:31:14- Did you not?- No. - Oh.- That was me!
0:31:14 > 0:31:17Are we happy for the 480, then, for the full job?
0:31:17 > 0:31:19- LAUGHTER - I'm not going to pay the 480.
0:31:19 > 0:31:23But out of fairness for your hard work, to be honest,
0:31:23 > 0:31:25I'm willing to do 420.
0:31:25 > 0:31:28- Can we do...? - Can we do 450?
0:31:28 > 0:31:30440 is my last.
0:31:30 > 0:31:33- Thank you.- Thanks to yourself. - Cheers, thank you very much.
0:31:33 > 0:31:35Obviously, as the client, he is well within his rights
0:31:35 > 0:31:37to do what he deems necessary
0:31:37 > 0:31:39and even if this is classed as a fail,
0:31:39 > 0:31:40I've shown my leadership
0:31:40 > 0:31:42and I've shown standard of work that I can carry out.
0:31:42 > 0:31:44I'll quite happily put my head on the block.
0:31:44 > 0:31:47- Guys...- Well done.- Nailed it. - Got there in the end.
0:31:48 > 0:31:49One hour to go.
0:31:49 > 0:31:51For both halves of Elle's team...
0:31:54 > 0:31:55..one more shop front.
0:31:57 > 0:31:58As far as our sub-team was aware,
0:31:58 > 0:32:00it was just the window frame in itself.
0:32:00 > 0:32:04No, actually, it's the whole thing. It's not just the frame.
0:32:04 > 0:32:06Who spoke to the lady?
0:32:06 > 0:32:09You spoke to her about the size, didn't you?
0:32:09 > 0:32:11And she said about the frame and the size...
0:32:11 > 0:32:14She said she is 5' 6", and it's above her.
0:32:14 > 0:32:16Right, it's definitely above her.
0:32:16 > 0:32:19We are going to have to charge a bit more, if that is OK?
0:32:19 > 0:32:20No.
0:32:20 > 0:32:22I told her it's quite a big frame.
0:32:22 > 0:32:25Yeah, we set price over the phone.
0:32:25 > 0:32:27- We can only have to honour that price for you.- Thanks.
0:32:27 > 0:32:30Get the rollers and the roller tray, get the brushes cleaned up.
0:32:30 > 0:32:32Common sense prevailed.
0:32:32 > 0:32:34'I could sum up this task'
0:32:34 > 0:32:36by slowly watching the extinction
0:32:36 > 0:32:38of the lesser spotted Elle.
0:32:38 > 0:32:41It's a one-way ticket to out of here, I think.
0:32:41 > 0:32:42Come on, Vana!
0:32:42 > 0:32:44Just 20 minutes left.
0:32:44 > 0:32:45My shoes are going to fall off.
0:32:45 > 0:32:47I'm thinking that one over there.
0:32:47 > 0:32:48It's got a nice car,
0:32:48 > 0:32:50looks like it could do with a little bit of TLC.
0:32:50 > 0:32:53We are from Connexus, a handyman services company.
0:32:53 > 0:32:55No, no, it's fine, thank you.
0:32:56 > 0:32:57DOORBELL BUZZES
0:32:57 > 0:33:00If you want to mow the lawn, you're welcome to mow the lawn.
0:33:00 > 0:33:02MOTOR WHIRS
0:33:02 > 0:33:05Speed gardening, that's what it's all about. Making cash.
0:33:05 > 0:33:08Dave, look at all the paint you're dropping on the floor.
0:33:08 > 0:33:09Oh, no.
0:33:09 > 0:33:12We are creating more of a problem for ourselves than anything else,
0:33:12 > 0:33:15so I would just get this shit gone.
0:33:15 > 0:33:18I need some help with the weeding. There are too many weeds.
0:33:18 > 0:33:20I need help with the bush. There's too much bush.
0:33:20 > 0:33:22- No time to kill, at the moment. - Aw!
0:33:22 > 0:33:23The doorframes are almost done,
0:33:23 > 0:33:26frames are up, windows are almost done.
0:33:26 > 0:33:28That's such a good idea, Joe, well done.
0:33:28 > 0:33:29It's definitely less weedy.
0:33:30 > 0:33:32- £50.- Yup.
0:33:32 > 0:33:33That's 100 today.
0:33:33 > 0:33:356.30...
0:33:35 > 0:33:36Let's go.
0:33:36 > 0:33:38Tools down.
0:33:38 > 0:33:41- We haven't got Richard. - Elle can't even remember me!
0:33:41 > 0:33:43Sums up today, doesn't it?
0:33:45 > 0:33:48Tomorrow, the hammer falls.
0:34:02 > 0:34:05You can go through to the boardroom now.
0:34:19 > 0:34:20Good morning.
0:34:20 > 0:34:22- ALL:- Good morning, Lord Sugar.
0:34:22 > 0:34:25Now, some of you might be thinking to yourself,
0:34:25 > 0:34:27"What was this task all about?
0:34:27 > 0:34:30"What has this got to do with business?
0:34:30 > 0:34:32"What has this got to do with being an entrepreneur?"
0:34:32 > 0:34:36Well, I'll tell you - I will never ask anybody to do anything
0:34:36 > 0:34:40that I can't do myself, and when I started my business,
0:34:40 > 0:34:42I designed the product, I made the product,
0:34:42 > 0:34:45I stood on the production line, I loaded the lorries,
0:34:45 > 0:34:48I sold the product and I marketed the product.
0:34:48 > 0:34:50A complete all-rounder,
0:34:50 > 0:34:53and that is what I am looking for here. Yeah?
0:34:53 > 0:34:55We will start with you, Elle.
0:34:55 > 0:34:58- For your day job, you do something to do with basements.- Yes.
0:34:58 > 0:35:02- It's not so hands-on, but, yes. - Let me know what happened.
0:35:02 > 0:35:05Well, we didn't have a great start to the morning, initially.
0:35:05 > 0:35:07We missed the deadline for the leaflets.
0:35:07 > 0:35:10- My fault.- That must have slugged the opportunity of the roaming team.
0:35:10 > 0:35:14It was gutting. Very gutting. I'm really disappointed in myself.
0:35:14 > 0:35:18I designed by own flyers and I stuck them on to shop windows.
0:35:18 > 0:35:19- I know it doesn't look professional...- No.
0:35:19 > 0:35:21..but I was thinking outside the box.
0:35:21 > 0:35:23Your point was, "We haven't got flyers,
0:35:23 > 0:35:24- "might as well do something." - Yeah.
0:35:24 > 0:35:27So you stuck this in the window of a few shops.
0:35:27 > 0:35:29- That's correct, Lord Sugar.- OK.
0:35:29 > 0:35:32- I laid on two big jobs. - Yeah.- That's right.
0:35:32 > 0:35:35- You got the theatre job. - Yeah, I led the theatre pitch.
0:35:35 > 0:35:39Came out with quite a high cost initially - 560, wasn't it?
0:35:39 > 0:35:42- Correct, yes.- Yeah.- I negotiated, we managed to get them up to 375.
0:35:42 > 0:35:44- Down to 375.- Down to 375.
0:35:44 > 0:35:46I'd just like to say about this,
0:35:46 > 0:35:50there's absolutely no way we would have accomplished any of this job
0:35:50 > 0:35:51without the help of Joseph.
0:35:51 > 0:35:56- He was absolutely exceptional. He ran a military operation.- Right.
0:35:56 > 0:36:01Mergim, April and Charleine. What happened on day one?
0:36:01 > 0:36:03Yeah, I was the sub-team leader
0:36:03 > 0:36:06and we specialised in window cleaning.
0:36:06 > 0:36:09- So, on the first day, you started taking money straight away.- Yeah.
0:36:09 > 0:36:12- That's good. Your lot didn't, did you?- No.
0:36:12 > 0:36:14Basically, on the third job,
0:36:14 > 0:36:17- unfortunately it went pear-shaped, Lord Sugar.- What happened?
0:36:17 > 0:36:20Well, basically, the actual metal bit of the shelf was a bit loose.
0:36:20 > 0:36:22So I tried to tighten it with a screwdriver
0:36:22 > 0:36:25and, like, the hole was getting bigger and bigger
0:36:25 > 0:36:28then all of a sudden, the hole was about two inches.
0:36:28 > 0:36:30I did say it was probably her wall, as well, Lord Sugar.
0:36:30 > 0:36:32Something wrong with her wall?
0:36:32 > 0:36:35Yeah, and that it was a good thing that I spotted the problem now,
0:36:35 > 0:36:36- before... - LAUGHTER
0:36:36 > 0:36:38You need to keep your eye on him in the house.
0:36:38 > 0:36:41I have visions of him trying to fix a toaster in the bath.
0:36:41 > 0:36:45On day two, your team implemented the theatre refurbishment.
0:36:45 > 0:36:48- What did you lot do? - We had to sand down and paint
0:36:48 > 0:36:51- the front of a shop.- Right.
0:36:52 > 0:36:54As I was painting the top part,
0:36:54 > 0:36:57I accidentally went over the sign.
0:36:57 > 0:37:01- Did they pay you? - Originally, it was £175.
0:37:01 > 0:37:02They paid 145.
0:37:02 > 0:37:05So, you made a hole in the wall in someone's place.
0:37:05 > 0:37:07You painted over the sign in this place,
0:37:07 > 0:37:08- yet you still got paid.- Yup.
0:37:08 > 0:37:11Elle, as a project manager...
0:37:11 > 0:37:13- MUMBLING:- Yeah, she was good. - She was OK.
0:37:15 > 0:37:16Don't all jump up.
0:37:16 > 0:37:20- Yeah, she kept the enthusiasm going right the way through.- Right.
0:37:20 > 0:37:21Let's move on to Brett.
0:37:21 > 0:37:26- Connexus has not been the luckiest team in this process so far.- No.
0:37:26 > 0:37:29I should imagine that some of you might have thought
0:37:29 > 0:37:32this was the punishment, that I sent you out for community service.
0:37:32 > 0:37:34Let's get going, then.
0:37:34 > 0:37:37We formulated a flyer before we went our separate ways.
0:37:37 > 0:37:41After that was all finalised, myself, Selina and Sam,
0:37:41 > 0:37:44we took care of the commercial leads at the theatre.
0:37:44 > 0:37:47The gentleman there issued us with a list of specifications
0:37:47 > 0:37:49on how he wanted the installation to take place.
0:37:49 > 0:37:51- Sam, you were at the theatre? - I was, yes.
0:37:51 > 0:37:53I bet you were sorry you were at Stratford East,
0:37:53 > 0:37:56- and not Stratford-upon-Avon, right? - Yeah.
0:37:56 > 0:37:58Whilst I was doing the communications with the client,
0:37:58 > 0:38:01Sam was jotting down all the information and the specification
0:38:01 > 0:38:02in which he wanted it installed.
0:38:02 > 0:38:04Did you understand what he was on about?
0:38:04 > 0:38:06He used some jargon that potentially we didn't know.
0:38:06 > 0:38:08Rattling off things like, "This is a 4x2
0:38:08 > 0:38:11"and that's a 6x5 and that's seven-foot long..."
0:38:11 > 0:38:13- Is he supposed to understand all that?- No...
0:38:13 > 0:38:15It's bad enough - he's slow as it is, deliberating,
0:38:15 > 0:38:20and you may as well have turned this into a bid for the HS2 rail system.
0:38:20 > 0:38:23- Then you went to the football club. - Met with the client.
0:38:23 > 0:38:25We formulated a quotation based on the information they supplied.
0:38:25 > 0:38:27Were you pleased you got the football job
0:38:27 > 0:38:29- instead of the theatre job? - Yeah, yeah.
0:38:29 > 0:38:32We were working on assumption that we'd have time in the afternoon
0:38:32 > 0:38:33to move on and get another job
0:38:33 > 0:38:35that would be more lucrative in the long run.
0:38:35 > 0:38:38Here's where it gets a bit controversial,
0:38:38 > 0:38:41because this young lady spent about four hours on her knees,
0:38:41 > 0:38:43scraping chewing gum off the ground.
0:38:43 > 0:38:44It felt like longer.
0:38:44 > 0:38:48At the end of the day, I always work on a standard which I'm happy with.
0:38:48 > 0:38:51I know sometimes you might class it as a free item.
0:38:51 > 0:38:54He didn't ask you to scrape the chewing gum off, did he?
0:38:54 > 0:38:56- No, he didn't. - It's a wonder you didn't offer him
0:38:56 > 0:38:58to get him in the FA Cup, also.
0:38:58 > 0:38:59THEY LAUGH
0:38:59 > 0:39:01And you started to realise
0:39:01 > 0:39:04that you weren't going to get this job finished, is that right?
0:39:04 > 0:39:07- For me, to clean it all down... - This is your...
0:39:07 > 0:39:09- This is your professionalism. - Yeah, that's right.
0:39:09 > 0:39:13So your professionalism drove you to explain to him
0:39:13 > 0:39:15that "I'm so professional, that I can't to do the job"?
0:39:15 > 0:39:19We missed two stairwells. That was the only part that we missed.
0:39:19 > 0:39:22- I would have thought the priority would be to complete that job.- Yeah.
0:39:22 > 0:39:24- And to get the full payment. - I agree.
0:39:24 > 0:39:26Anyway, the canvassing team.
0:39:26 > 0:39:28Scott, Gary and Vana,
0:39:28 > 0:39:30they went out to generate leads for the following day.
0:39:30 > 0:39:33I wanted us to be booked out, back-to-back, for the whole day.
0:39:33 > 0:39:35- For the second day? - For the second day.
0:39:35 > 0:39:37So you never actually got any work to get on with immediately?
0:39:37 > 0:39:40- No. Correct.- Mm-hm.- We wanted to do some market research.
0:39:40 > 0:39:43None of us knew about Dulwich, what it had there,
0:39:43 > 0:39:45- so we had to understand... - Market research?
0:39:45 > 0:39:47- Yes. We wanted to understand... - Fascinating.
0:39:47 > 0:39:50How do you market research doing a bit of DIY?
0:39:50 > 0:39:52We wanted to find out who we were targeting, really,
0:39:52 > 0:39:54where the best locations were to go.
0:39:54 > 0:39:57I would have liked one or two jobs in the afternoon.
0:39:57 > 0:39:59However, we got a great need, Scott got a great lead,
0:39:59 > 0:40:02and we saw there was great potential for the second day.
0:40:02 > 0:40:03- This was the lady's garden... - Yeah.
0:40:03 > 0:40:06Scott went in, built up a rapport with the lady...
0:40:06 > 0:40:08CLAUDE: Can I just interrupt? On the first day,
0:40:08 > 0:40:12I think that Scott was very exuberant about what he was able to achieve.
0:40:12 > 0:40:14Yeah - I think Vana came in really well,
0:40:14 > 0:40:15to kind of boundary what we could do.
0:40:15 > 0:40:18Vana did a good job in terms of what I'd call managing expectations.
0:40:18 > 0:40:20- Yeah, absolutely.- All right.
0:40:20 > 0:40:22Let's get on to some numbers, shall we?
0:40:26 > 0:40:30Karren, perhaps you'd like to read out Versatile's results.
0:40:32 > 0:40:36OK. Well, Versatile took £652,
0:40:36 > 0:40:41but they spent, on buying materials, 121.99,
0:40:41 > 0:40:46which gives them a profit of £530.01.
0:40:48 > 0:40:51And Claude, Connexus?
0:40:51 > 0:40:54Connexus had total sales of £1,170,
0:40:54 > 0:40:59and they had expenditures of £119.92,
0:40:59 > 0:41:04thereby yielding a profit of £1,050.08.
0:41:06 > 0:41:09Very good, Connexus. At last, you have had a win.
0:41:09 > 0:41:13Well, whatever the outcome of this process, Brett,
0:41:13 > 0:41:15it sounds like you can definitely do my bathroom out.
0:41:15 > 0:41:16Yeah, that's fine.
0:41:16 > 0:41:18After all that hard work,
0:41:18 > 0:41:22I suppose you deserve some rest and relaxation,
0:41:22 > 0:41:25so I am sending you to be thoroughly pampered
0:41:25 > 0:41:28at an authentic Russian spa.
0:41:28 > 0:41:31Off you go and I will see you on the next task, yeah?
0:41:31 > 0:41:33Well done. Well done.
0:41:36 > 0:41:38Well done. Oh, Brett, you thoroughly deserve that.
0:41:42 > 0:41:47- Elle, you have been in the losing team for the first six weeks.- Yes.
0:41:47 > 0:41:52Not a good result, considering the resource that was in your team.
0:41:52 > 0:41:54I mean, Joseph is in the plumbing business,
0:41:54 > 0:41:56you are in this business...
0:41:56 > 0:41:58I'd have thought you'd have walked it.
0:41:58 > 0:42:00Off you go and I will see you a bit later.
0:42:03 > 0:42:05- Oh!- Oh!
0:42:06 > 0:42:08I know Lord Sugar said about getting your hands dirty.
0:42:08 > 0:42:10I'm not sure about getting your face dirty.
0:42:10 > 0:42:13- It's so nice. - It beats sitting in the caf.
0:42:16 > 0:42:18Don't be afraid to hit him a bit harder.
0:42:19 > 0:42:21This is the craziest sauna.
0:42:21 > 0:42:24There was massive amounts of pressure on this task for me.
0:42:24 > 0:42:26However, I'm always someone who has prided myself
0:42:26 > 0:42:29on prior preparation prevents a piss-poor performance.
0:42:31 > 0:42:34I sat there with my fingers crossed, thinking, "Please, I hope we win."
0:42:34 > 0:42:36And I think we paid off, hence why I am stood here today,
0:42:36 > 0:42:39in a bed sheet, after having loads of bushes smacked in the face.
0:42:39 > 0:42:41- Cheers. - ALL: Cheers!
0:42:45 > 0:42:47HE GRIMACES
0:42:49 > 0:42:51It's my industry, it is Joe's industry,
0:42:51 > 0:42:53and Joe performed exceptionally.
0:42:53 > 0:42:54I just ballsed it up.
0:42:54 > 0:42:58However, the performance of the sub-team isn't good enough
0:42:58 > 0:42:59at this stage of the process.
0:42:59 > 0:43:02You guys got 21 quid cleaning windows, right?
0:43:02 > 0:43:05We went out canvassing without any leaflets,
0:43:05 > 0:43:09so the best way for us to earn money was literally do a simple job.
0:43:09 > 0:43:12They couldn't put up a shelf. They painted over a sign.
0:43:12 > 0:43:13They messed up the pricing.
0:43:13 > 0:43:16The £10 is completely on me,
0:43:16 > 0:43:18because I was the one that suggested an hourly rate.
0:43:18 > 0:43:20'And it was David's job to put an measurement onto a pole.
0:43:20 > 0:43:24'It doesn't take a rocket scientist to be able to measure.'
0:43:24 > 0:43:26You do have a tough task ahead of you, Elle.
0:43:39 > 0:43:42PHONE RINGS
0:43:42 > 0:43:45- Can you send the candidates in, please?- Yes, Lord Sugar.
0:43:45 > 0:43:47You can go through to the boardroom, now.
0:44:02 > 0:44:04I'm disappointed. Very, very disappointed.
0:44:04 > 0:44:06You know, when I first heard your story here today,
0:44:06 > 0:44:08I thought, "Oh, this is good."
0:44:08 > 0:44:12Cos they started off, you three, selling stuff on the first day,
0:44:12 > 0:44:16whereas Connexus didn't do anything for the first day.
0:44:16 > 0:44:19That's correct. The whole team agreed that we'd do window cleaning.
0:44:19 > 0:44:22In your own words, you said that when you were a younger person,
0:44:22 > 0:44:25you used to supplement your income by going out, cleaning windows.
0:44:25 > 0:44:27- That's correct, Lord Sugar. - How much did you say?
0:44:27 > 0:44:29£15-£25 a window.
0:44:29 > 0:44:33Why did you take on jobs for three of you for £7?
0:44:33 > 0:44:35It's very difficult in the commercial sector.
0:44:35 > 0:44:36Ridiculous.
0:44:36 > 0:44:39- April, you were with weren't you? - Yes, Lord Sugar.
0:44:39 > 0:44:43Where is your business acumen here? £7 to clean a window, three of you.
0:44:43 > 0:44:45Lord Sugar, it was...
0:44:45 > 0:44:47- No, I'm asking her. - Sorry.
0:44:47 > 0:44:49I do think, as a sub-team, we were a little lost
0:44:49 > 0:44:52and there wasn't any clear direction on pricing.
0:44:52 > 0:44:55I did try and stress that we needed to up-sell the DIY,
0:44:55 > 0:44:57because we could get more money.
0:44:57 > 0:44:59"Up-sell the DIY" - meaning what?
0:44:59 > 0:45:04April stated that we'll do extras for £10, £10 an hour.
0:45:04 > 0:45:06Three of you, £10.
0:45:06 > 0:45:09But there's the business acumen, again, amongst this team here.
0:45:09 > 0:45:10It was far too cheap.
0:45:10 > 0:45:12Clearly, in hindsight, it was an error,
0:45:12 > 0:45:15and then I tried to learn from that and do better the following day.
0:45:15 > 0:45:17Elle, you're very quiet.
0:45:17 > 0:45:20Karren said you relied totally on him.
0:45:20 > 0:45:22You're supposed to be the expert, right?
0:45:22 > 0:45:23I'm the expert, in a sense,
0:45:23 > 0:45:26of putting people where they're supposed to be.
0:45:26 > 0:45:29OK. What do you actually do in this day job of yours?
0:45:29 > 0:45:32I manage someone's business for them, basically.
0:45:32 > 0:45:33Yeah, but... OK.
0:45:33 > 0:45:36I'm talking about when you go in on a Monday morning, where are you?
0:45:36 > 0:45:38Sitting in an office or on a building site?
0:45:38 > 0:45:40- I can be both. - When you're on a building site,
0:45:40 > 0:45:42what are you doing on the building site?
0:45:42 > 0:45:44I have meetings with the project managers, or foremen,
0:45:44 > 0:45:46and I make sure they're doing what they're doing.
0:45:46 > 0:45:48Do you know what they're supposed to do?
0:45:48 > 0:45:50I have their targets set up by other people.
0:45:50 > 0:45:52So when you got the deal for the theatre,
0:45:52 > 0:45:53did you do that?
0:45:53 > 0:45:55- Did I...? - Did you progress, say,
0:45:55 > 0:45:58"Right, OK, who's cutting the rods? Who's cutting this?"
0:45:58 > 0:46:00With all due respect, that's a foreman's responsibility.
0:46:00 > 0:46:02So he was the foreman.
0:46:02 > 0:46:04I put Joseph in the position - he knew most about it
0:46:04 > 0:46:06and it was the right decision to make.
0:46:06 > 0:46:10- He did an exceptional job. - I know he did, I'm hearing that.
0:46:10 > 0:46:13By the way, I'm going to do something very unusual, here.
0:46:13 > 0:46:16Joseph, I've had such a good report from Karren -
0:46:16 > 0:46:17and indeed, I'm hearing it from here -
0:46:17 > 0:46:20you are staying today, whatever happens, OK?
0:46:20 > 0:46:24Ultimately, relying on Joseph was the right decision.
0:46:24 > 0:46:25If I'd have gone in there and taken full reins
0:46:25 > 0:46:28just because I'm project manager, I wouldn't have known what to do.
0:46:28 > 0:46:31But you didn't plan or strategise
0:46:31 > 0:46:33or organise anything for your sub-team
0:46:33 > 0:46:36- or anything for your team to do after your job.- I agree.
0:46:36 > 0:46:37- You agree?- I accept that.
0:46:37 > 0:46:40- What about the flyers? - Flyers, completely my mistake.
0:46:40 > 0:46:42- Your mistake, also.- Completely.
0:46:42 > 0:46:46- Mistake on that, mistake on this, six times the loser...- Yeah.
0:46:46 > 0:46:48- You know, not looking great. - No, it doesn't.
0:46:48 > 0:46:50- I don't stand here proud, at the moment.- No.
0:46:50 > 0:46:55No, no, no. In fact, there's no point carrying on, Elle.
0:46:55 > 0:46:58In your day job, you organise the construction of basements,
0:46:58 > 0:47:00but in this particular task,
0:47:00 > 0:47:03you've dug yourself a very, very big hole.
0:47:03 > 0:47:04You're fired.
0:47:04 > 0:47:06Thank you very much for the opportunity.
0:47:06 > 0:47:08Karren, Claude, thank you.
0:47:24 > 0:47:26To be honest, I wouldn't have done anything differently.
0:47:26 > 0:47:28I wouldn't have known how to.
0:47:28 > 0:47:30Even when we were there, getting torn apart,
0:47:30 > 0:47:32I still didn't know what I'd have done differently.
0:47:32 > 0:47:34Lord Sugar definitely made the right decision.
0:47:34 > 0:47:37He'd look like a bloody idiot if he hadn't.
0:47:45 > 0:47:47Well, it don't end, here, right?
0:47:50 > 0:47:56Mergim, you are the sub-team leader. Now you are the project manager.
0:47:56 > 0:47:59When I get down to discussing which people are coming
0:47:59 > 0:48:02back into this boardroom, you are going to have to decide.
0:48:02 > 0:48:04- MERGIM SIGHS - Yeah - never mind...
0:48:04 > 0:48:07- LORD SUGAR IMITATES HIM - ..and all that stuff, right?
0:48:07 > 0:48:09Have you got a handle on what these lot were doing?
0:48:09 > 0:48:12To be honest with you, I'd love to know what Richard done.
0:48:12 > 0:48:16So, I won the biggest pitch. I know that I worked very hard. Joseph?
0:48:16 > 0:48:19He did work very hard, and I've got to say, in the previous time,
0:48:19 > 0:48:21I had a go at Richard for not listening and taking orders.
0:48:21 > 0:48:23When were doing that job, he listened,
0:48:23 > 0:48:25he didn't argue back with me once
0:48:25 > 0:48:27and he was sweating - he worked very, very hard.
0:48:27 > 0:48:30- Thank you.- And then David... I just think, honestly,
0:48:30 > 0:48:32you lacked the practical skills to do the job.
0:48:32 > 0:48:34The job I gave you, cutting the pole,
0:48:34 > 0:48:37you got it wrong, then you spent the whole hour and a half
0:48:37 > 0:48:39cleaning down the brushes when we were outside the shop.
0:48:39 > 0:48:42I think that's a little bit unfair, to be fair.
0:48:42 > 0:48:44It isn't - that is what it was.
0:48:44 > 0:48:47I hold my hands up, I got the first initial measurements wrong, OK?
0:48:47 > 0:48:49But every other one was correct.
0:48:49 > 0:48:51- Did he make a difference in this task?- No.
0:48:53 > 0:48:56Well...Mergim, anything else you want to know?
0:48:56 > 0:48:58No, I think I've got my decision.
0:49:02 > 0:49:04Who are you bringing back, then?
0:49:06 > 0:49:07April and David.
0:49:07 > 0:49:11- April and David.- Yes, that's right.
0:49:11 > 0:49:13Charleine, he's let you off the hook.
0:49:13 > 0:49:17- Can I say, though, Lord Sugar...? - No, no. Go back to the house.
0:49:23 > 0:49:28This was a real disaster, you know? A real disaster.
0:49:28 > 0:49:30Off you go.
0:49:37 > 0:49:41Mergim, he's grown a reputation as being a little bit of a joker,
0:49:41 > 0:49:44but you've got to grab your opportunities in this process.
0:49:44 > 0:49:46There's no time for joking, now.
0:49:46 > 0:49:47I think Joseph was right
0:49:47 > 0:49:50when he said David's got no practical skills.
0:49:50 > 0:49:53He's done some good things, but his performance in this task
0:49:53 > 0:49:56has put a huge question mark by him for me.
0:49:58 > 0:50:02In the case of April, I'm starting to wonder if she is a contender.
0:50:02 > 0:50:06She's very professional, but she didn't show any strategy,
0:50:06 > 0:50:09she didn't show any real understanding of business.
0:50:09 > 0:50:12In week one, you told her that if it were week four, five or six,
0:50:12 > 0:50:14she'd be gone.
0:50:14 > 0:50:16We are at week six.
0:50:16 > 0:50:18PHONE RINGS
0:50:18 > 0:50:19'Yes, Lord Sugar?'
0:50:19 > 0:50:21Could you send the three of them in, please?
0:50:22 > 0:50:24Lord Sugar will see you now.
0:50:33 > 0:50:35HE SIGHS
0:50:35 > 0:50:38Well, we've had a bit of joking around the hole in the wall,
0:50:38 > 0:50:40but this is a serious process, right?
0:50:40 > 0:50:43So let's forget about all that messing about.
0:50:43 > 0:50:45Let's hear what's gone on.
0:50:45 > 0:50:48The reason why I brought April into the boardroom is
0:50:48 > 0:50:51because I don't think she worked as hard as what Charleine did.
0:50:51 > 0:50:55Also, I feel she just sits back a lot on a lot of the task
0:50:55 > 0:50:58and I feel she didn't really get her hands dirty...
0:50:58 > 0:51:02How was I not working hard when I was painting alongside you?
0:51:02 > 0:51:05I was literally holding your ladder and painting at the same time.
0:51:05 > 0:51:09For you to say I worked less than anybody else is ridiculous.
0:51:09 > 0:51:11What's he doing in here?
0:51:11 > 0:51:14Well, I listened to what Joseph had to say about David.
0:51:14 > 0:51:17He got the measurements wrong on the part they had to cut
0:51:17 > 0:51:20and he didn't really seem to get amongst it, either,
0:51:20 > 0:51:21in terms of painting, etc.
0:51:21 > 0:51:22Yes, I did make a mistake
0:51:22 > 0:51:25in terms of cutting one of the pieces incorrectly,
0:51:25 > 0:51:28but then I did actually manage to go and cut another 28,
0:51:28 > 0:51:30which were correct, and then I managed to erect it all.
0:51:30 > 0:51:31And in terms of saying...
0:51:31 > 0:51:33If Joseph hadn't have checked your measurements,
0:51:33 > 0:51:35you'd have got them all wrong.
0:51:35 > 0:51:37I did everything that I was asked to have done.
0:51:37 > 0:51:39I didn't make any decisions...
0:51:39 > 0:51:41Do you think you showed any common sense?
0:51:41 > 0:51:44I found that once I made a mistake, I then rectified it
0:51:44 > 0:51:46and I completed every single task.
0:51:46 > 0:51:50But April was key in making some decisions regarding the negotiating
0:51:50 > 0:51:53for the £10 for one of the jobs, saying we can't charge any more.
0:51:53 > 0:51:57You know, April, Mergim says something
0:51:57 > 0:51:59which kind of touches a nerve in my head
0:51:59 > 0:52:01and that is you always seem to be standing back
0:52:01 > 0:52:04and not really in the thick of things.
0:52:04 > 0:52:07I disagree. I definitely get involved in each task.
0:52:07 > 0:52:11I do understand that sometimes I'm not as loud with my ideas,
0:52:11 > 0:52:13maybe, but I'm used to an environment where you speak
0:52:13 > 0:52:15and you're sort of respected.
0:52:15 > 0:52:17With regards to this task, I did make an error with the £10
0:52:17 > 0:52:19and I learnt from it quickly.
0:52:19 > 0:52:22I worked very hard. I wanted to show,
0:52:22 > 0:52:23because you made it very clear,
0:52:23 > 0:52:25that your business partner has to get dirty,
0:52:25 > 0:52:28- and I was more than happy to do so. - Mm...
0:52:28 > 0:52:30Mergim, you obviously have never been project manager,
0:52:30 > 0:52:33and here's the opportunity that you had as a sub-team leader.
0:52:33 > 0:52:38- Hm.- And unfortunately, you didn't do much...business.
0:52:38 > 0:52:40That's incorrect, Lord Sugar.
0:52:40 > 0:52:42In my team, myself, I was coming up with different ideas,
0:52:42 > 0:52:45how to make money, I was trying to think outside the box.
0:52:45 > 0:52:47I was coming up with different strategies...
0:52:47 > 0:52:49What was your "different strategies"?
0:52:49 > 0:52:51- To write flyers? - Yeah, I came up with a flyer.
0:52:51 > 0:52:54I know it's unprofessional, but that's thinking outside the box.
0:52:54 > 0:52:57I wanted to attract as many people as possible at once -
0:52:57 > 0:52:59the best way to do it is try and put a flyer together.
0:52:59 > 0:53:01Did you not think it was a good idea,
0:53:01 > 0:53:03that he attempted at least...?
0:53:03 > 0:53:05I was against the writing-up of the flyers,
0:53:05 > 0:53:08just because I felt that if you hand a handwritten flyer
0:53:08 > 0:53:09on a piece of notebook paper
0:53:09 > 0:53:11in a shop, it wasn't going to attract business.
0:53:11 > 0:53:15- Got to be better than nothing. - In the meantime, I think Mergim
0:53:15 > 0:53:17has to take some responsibility for this task.
0:53:17 > 0:53:19He did not lead his sub-team at all.
0:53:19 > 0:53:22I was there and I didn't feel any sense of leadership and,
0:53:22 > 0:53:25more importantly, I just felt that throughout this task,
0:53:25 > 0:53:27it was just a little too immature.
0:53:27 > 0:53:29- MERGIM SIGHS - Right...
0:53:31 > 0:53:34One thing I've done, Lord Sugar, to come on this process,
0:53:34 > 0:53:37is to prove to the world it doesn't matter where you come from.
0:53:37 > 0:53:40I originally came to this country, Lord Sugar, as a refugee
0:53:40 > 0:53:43and I've had to work ten times harder than anyone else.
0:53:43 > 0:53:47I'm so passionate about being a millionaire, Lord Sugar.
0:53:47 > 0:53:49I just want to prove to the world -
0:53:49 > 0:53:50you don't need the best qualifications,
0:53:50 > 0:53:55you don't need the best business acumen skills or speeches etc.
0:53:55 > 0:53:59If you... If your mental mind-set is about being successful,
0:53:59 > 0:54:02you can still do it, and if I can do it, Lord Sugar,
0:54:02 > 0:54:04there's no excuse -
0:54:04 > 0:54:05no-one in the world that can't do it.
0:54:05 > 0:54:07I understand what you're saying
0:54:07 > 0:54:12and I understand how difficult life has been for you and your family
0:54:12 > 0:54:14and it's admirable, really,
0:54:14 > 0:54:17that you have worked your way up in the manner that you have done.
0:54:17 > 0:54:19But at the end of the day,
0:54:19 > 0:54:23I'm here to judge things on what's gone on in the process here.
0:54:23 > 0:54:27And I shall never take away your dream of being a millionaire -
0:54:27 > 0:54:30never, ever take that away from you.
0:54:30 > 0:54:33I'm just wondering, really,
0:54:33 > 0:54:37whether...it's going to happen in this process.
0:54:40 > 0:54:44It is... It's a difficult one. Um...
0:54:46 > 0:54:48Look, Mergim, I'm going to say this to you.
0:54:51 > 0:54:53I don't think you have the potential,
0:54:53 > 0:54:56at this moment in time,
0:54:56 > 0:54:58of being my business partner.
0:54:58 > 0:55:00I really don't. I really don't. But...
0:55:02 > 0:55:04Carry on with your dreams, OK?
0:55:06 > 0:55:09It is with sincere regret, Mergim,
0:55:09 > 0:55:11that you're fired.
0:55:11 > 0:55:14Thanks a lot for the opportunity, guys. Thank you.
0:55:16 > 0:55:19- And we'll stay in touch. - Thank you, Lord Sugar.
0:55:30 > 0:55:34April, you may recall, six weeks ago,
0:55:34 > 0:55:37you were the project manager,
0:55:37 > 0:55:38and I told you then that,
0:55:38 > 0:55:41had this been a little bit later in the process,
0:55:41 > 0:55:43- that you would have gone that day. - Yes, Lord Sugar.
0:55:43 > 0:55:45At the time, I didn't know.
0:55:45 > 0:55:48But here we are in week six
0:55:48 > 0:55:53and I...do believe you have been standing back.
0:55:53 > 0:55:59I do believe I can't see you as my business partner.
0:55:59 > 0:56:00So, April,
0:56:00 > 0:56:01you're fired.
0:56:01 > 0:56:04Thank you, Lord Sugar. Thank you, Karren and Claude.
0:56:11 > 0:56:12David...
0:56:13 > 0:56:17You're a "diamond", a "rare piece", according to this.
0:56:17 > 0:56:19Yeah - I made that comment, Lord Sugar,
0:56:19 > 0:56:21because I do feel that I do shine.
0:56:21 > 0:56:24- I didn't see any shining, I have to tell you.- Hm...
0:56:27 > 0:56:29Go back to the house.
0:56:29 > 0:56:31Thank you very much, Lord Sugar.
0:56:35 > 0:56:36Do me proud.
0:56:51 > 0:56:53I don't think that I deserved to go.
0:56:53 > 0:56:56However, it wasn't about my performance in this process
0:56:56 > 0:56:57which is why I went,
0:56:57 > 0:57:00I think it was just he didn't think that we would gel.
0:57:04 > 0:57:07I think Lord Sugar wanted someone more polished off
0:57:07 > 0:57:08as a business partner.
0:57:08 > 0:57:10I'm young, I've still got a lot to learn.
0:57:10 > 0:57:13However, I've had the confidence from Lord Sugar
0:57:13 > 0:57:16that I can still crack on with my dream.
0:57:20 > 0:57:22Elle, she pretty much took responsibility for everything
0:57:22 > 0:57:24and he fired her instantly.
0:57:24 > 0:57:25Whoa!
0:57:25 > 0:57:27So he looked at Mergim and said,
0:57:27 > 0:57:30"You're now PM and I want you to bring two people back."
0:57:30 > 0:57:33- ALL:- Whoa! - He went white.
0:57:33 > 0:57:35CHEERING
0:57:36 > 0:57:38- It's just me, just me. - Three?- Three?
0:57:38 > 0:57:40There's only ten left, now.
0:57:40 > 0:57:42To be honest, I almost had a tear in my eye with Mergim,
0:57:42 > 0:57:44cos you know how much it means to him.
0:57:44 > 0:57:45And then he fired April.
0:57:45 > 0:57:48But I've never seen something so brutal in my life.
0:57:51 > 0:57:54Now ten candidates remain.
0:57:54 > 0:57:59Lord Sugar's search for his next business partner continues.
0:57:59 > 0:58:01Lord Sugar's here - upstairs, now!
0:58:01 > 0:58:02Waiting for you and you're late.
0:58:02 > 0:58:03Next time...
0:58:03 > 0:58:06You're going to open up your own discount store.
0:58:06 > 0:58:08- MANCUNIAN ACCENT:- Manchester! - Cut price...
0:58:08 > 0:58:11Manchester's newest discount store!
0:58:11 > 0:58:13- Rock-bottom prices. - Get 'em while they're hot!
0:58:13 > 0:58:15..cut-throat...
0:58:15 > 0:58:16I sold the most yesterday.
0:58:16 > 0:58:17You did, but this morning, you didn't.
0:58:17 > 0:58:19- Whatever.- Oh, my gosh.
0:58:19 > 0:58:20Guys, we're going to have to run.
0:58:20 > 0:58:21..and in the boardroom...
0:58:21 > 0:58:24Can't just go throwing a wobbly when things are not going your way.
0:58:24 > 0:58:27..someone gets cut down to size.
0:58:27 > 0:58:28I'm cranking up the action, now.
0:58:28 > 0:58:29You're fired.