0:00:02 > 0:00:04This programme contains some strong language.
0:00:04 > 0:00:08£250,000. It's an acorn, which we want grown into a great oak tree.
0:00:08 > 0:00:12Lord Sugar's on the hunt for a brand-new business partner.
0:00:12 > 0:00:17If you think this process is tough, it's just got a whole lot tougher.
0:00:17 > 0:00:21Over the next 12 weeks, you are out of your comfort zone.
0:00:21 > 0:00:24Ready to fight for his funding...
0:00:24 > 0:00:2718 aspiring entrepreneurs.
0:00:27 > 0:00:29Supply and demand, that's what this is about.
0:00:29 > 0:00:33I'm demanding the answers, you better bloody well supply them.
0:00:35 > 0:00:39On the table, a quarter-million-pound investment.
0:00:39 > 0:00:44And a 50-50 partnership with Britain's toughest backer.
0:00:44 > 0:00:47You haven't used any of your skills, any of your knowledge...
0:00:47 > 0:00:51Mistake on that, mistake on this, straight in the bin.
0:00:51 > 0:00:53- There, Rich! Come on! - Let's go, mate.
0:00:53 > 0:00:55It's a deal worth battling for.
0:00:55 > 0:00:57You are such a manipulator.
0:00:57 > 0:00:59I can see straight through you.
0:00:59 > 0:01:0018 candidates...
0:01:00 > 0:01:03- Hang on, ooh. - Pedestrians, out of the way.
0:01:03 > 0:01:04We're going to be...explosive.
0:01:04 > 0:01:07- ..12 testing weeks... - I really don't know what to do.
0:01:07 > 0:01:09- I messed up a bit, didn't I? - Oh, my God.
0:01:09 > 0:01:12..one life-changing opportunity...
0:01:12 > 0:01:14You're fired. You're fired.
0:01:14 > 0:01:16This is a bad call on strategy.
0:01:16 > 0:01:18You're fired.
0:01:25 > 0:01:28Previously on The Apprentice...
0:01:28 > 0:01:32I want you to set up your own handyman business.
0:01:32 > 0:01:36Garden clearances, house clearances and everything in between.
0:01:36 > 0:01:39Project manager Elle laid poor foundations...
0:01:39 > 0:01:41You've missed the deadline for your flyer.
0:01:41 > 0:01:45- That's completely my fault. Sorry about that, guys. - Are they meant to lean to one side?
0:01:45 > 0:01:49- They're meant to stay straight. - ..and her team failed to measure up.
0:01:49 > 0:01:50But now, that bit's too short.
0:01:50 > 0:01:53- I don't know why, but they're wrong.- That ain't coming off.
0:01:53 > 0:01:56- Am I allowed to get away with that, am I?- Are you kidding?
0:01:56 > 0:01:58On the other team...
0:01:58 > 0:02:00Always go with customer satisfaction.
0:02:00 > 0:02:03..Sam struggled to keep count.
0:02:03 > 0:02:06- £20 an hour.- Yeah.- So, 120.- No.
0:02:06 > 0:02:10- I don't understand.- It's £20 an hour per person.- But Brett...
0:02:10 > 0:02:13Get this power washed and swept down.
0:02:13 > 0:02:15..cleaned up to take victory.
0:02:15 > 0:02:17Very good.
0:02:17 > 0:02:20Connexus, you've had your first win, so congratulations.
0:02:20 > 0:02:24- For- Elle... It's completely my fault. Completely my fault.
0:02:24 > 0:02:27- ..an early exit. - Mistake on this, mistake on that.
0:02:27 > 0:02:31- There's no point carrying on. You're fired.- Thank you.
0:02:31 > 0:02:33It was also time up for Mergim.
0:02:33 > 0:02:36It is admirable that you have worked your way up,
0:02:36 > 0:02:38but it is with sincere regret
0:02:38 > 0:02:40that you're fired.
0:02:40 > 0:02:42And April made it three.
0:02:42 > 0:02:45I do believe that you have been standing back.
0:02:45 > 0:02:47You're fired.
0:02:48 > 0:02:50CHEERING
0:02:50 > 0:02:51It's just me, it's just me.
0:02:51 > 0:02:55I've never seen something so brutal in my life.
0:02:55 > 0:02:57Now ten candidates remain
0:02:57 > 0:03:00to fight for the chance to become...
0:03:00 > 0:03:03Lord Sugar's business partner.
0:03:11 > 0:03:12WIND HOWLS
0:03:17 > 0:03:19GUNSHOTS
0:03:19 > 0:03:21Raise you lot 500.
0:03:21 > 0:03:234:30pm.
0:03:23 > 0:03:25GUNSHOT
0:03:25 > 0:03:26Ready?
0:03:26 > 0:03:28ALL: Ooh...
0:03:28 > 0:03:30For the candidates...
0:03:30 > 0:03:32a day of rest.
0:03:32 > 0:03:36Versatile won every single task and, when they lost,
0:03:36 > 0:03:38a triple firing.
0:03:38 > 0:03:40That culling was horrible.
0:03:40 > 0:03:41GUNSHOT
0:03:42 > 0:03:45- I'm reading about post-traumatic stress disorder.- Yeah.
0:03:45 > 0:03:47- I really understand where they're coming from... - SAM LAUGHS
0:03:47 > 0:03:50..having stress from the boardroom.
0:03:51 > 0:03:52All in.
0:03:55 > 0:03:57DOORBELL RINGS
0:03:57 > 0:03:59- The doorbell's just gone.- What?
0:04:03 > 0:04:04Lord Sugar.
0:04:04 > 0:04:05- Welcome.- Yes.
0:04:05 > 0:04:07Could you go and get the candidates
0:04:07 > 0:04:10- and bring them in that room, please, yeah?- Yeah, sure.
0:04:12 > 0:04:15Lord Sugar's here, upstairs, now. Straight up.
0:04:15 > 0:04:17Everyone! Lord Sugar's here!
0:04:17 > 0:04:19Meeting in the living room right now.
0:04:19 > 0:04:22- Lord Sugar's here, Vana. - Lord Sugar's here.
0:04:24 > 0:04:27- What's going on?- Lord Sugar's in the...big brainstorm room.
0:04:27 > 0:04:29Waiting for you and you're late.
0:04:35 > 0:04:38- Good afternoon. - ALL: Good afternoon, Lord Sugar.
0:04:38 > 0:04:43So, as you know, I let three candidates go on the last task.
0:04:43 > 0:04:47So, the first thing I'm going to do is even the teams up.
0:04:47 > 0:04:50So, Gary, come over to Team Versatile.
0:04:52 > 0:04:55Now, in the past decade, discount stores
0:04:55 > 0:04:59and pound shops have taken over the high street.
0:04:59 > 0:05:02These stores tempt punters in
0:05:02 > 0:05:05by selling branded goods at a cheap price.
0:05:05 > 0:05:09But it's the non-branded items where the margins really lie.
0:05:09 > 0:05:13For this task, you're going to open up your own discount store.
0:05:13 > 0:05:16I'm going to send you to Manchester
0:05:16 > 0:05:19and the reason is because they have an excellent array
0:05:19 > 0:05:23of wholesalers, where you'll be able to choose the merchandise
0:05:23 > 0:05:24that you're going to sell.
0:05:24 > 0:05:26And just to note,
0:05:26 > 0:05:30businesses don't grow by sitting on the cash that they've made.
0:05:30 > 0:05:33So, you're going to have to continually replenish the stocks
0:05:33 > 0:05:37and, at the end of the task, I will be counting your stock,
0:05:37 > 0:05:40your cash and that will be your assets.
0:05:40 > 0:05:43- Is that...clear? - ALL: Yes, Lord Sugar.
0:05:43 > 0:05:45OK. Good luck
0:05:45 > 0:05:47and I'll see you in a few days' time in the boardroom. Off you go.
0:05:47 > 0:05:49ALL: Thank you Lord Sugar.
0:05:51 > 0:05:55With a starting fund of £500,
0:05:55 > 0:05:59teams have two days to spot hot sellers...
0:05:59 > 0:06:04- The earphones will sell quite well. - ..and turn products into profit.
0:06:06 > 0:06:09- Welcome to the team, Gary. - Yeah. It's good to be back.
0:06:10 > 0:06:13First, both budget shops need bosses.
0:06:13 > 0:06:16I'm going to put myself forward, I desperately want to do it,
0:06:16 > 0:06:19I love selling so much, I think I can take us to win.
0:06:19 > 0:06:22I really want to...give it a go.
0:06:22 > 0:06:25I think I'm the only one in the process not to be project manager yet.
0:06:25 > 0:06:27I've worked for one of the biggest retailers in the UK
0:06:27 > 0:06:29for the last seven years.
0:06:29 > 0:06:31I really, really, really want to do it.
0:06:31 > 0:06:33Gary, I would like to back you.
0:06:33 > 0:06:36- Gary, I personally think you'd be good for this.- Yeah.
0:06:38 > 0:06:40Gaz, congratulations, PM, mate.
0:06:41 > 0:06:45'In my industry, I am known as the postman, because I always deliver.'
0:06:45 > 0:06:48It's my job as project manager to be very clear throughout the task
0:06:48 > 0:06:51and I will not stop at anything until I have won.
0:06:51 > 0:06:53OK, we can do handshakes later.
0:06:54 > 0:06:59Heading up the other team, senior sales manager, Scott.
0:06:59 > 0:07:03Has anybody been to discount shops before? Does anyone buy from them?
0:07:03 > 0:07:05I would go in there and buy cups, kitchen material.
0:07:05 > 0:07:08I used to go in there for all of my homeware and cleaning stuff,
0:07:08 > 0:07:10cos I don't care where that comes from.
0:07:10 > 0:07:14Next, choose what type of unbranded stock to sell.
0:07:14 > 0:07:17We need to look at which items are going to sell at a higher price
0:07:17 > 0:07:21- because those will provide us with the higher margins.- Absolutely.
0:07:21 > 0:07:23I'm personally swaying towards the electronics.
0:07:23 > 0:07:26- Is everyone...- Yeah. - Are you happy with that?- OK.
0:07:26 > 0:07:29It's very interesting they've all shopped in discount stores
0:07:29 > 0:07:31and they talked about the various items they bought,
0:07:31 > 0:07:34but not one of them mentioned electronics
0:07:34 > 0:07:37and they've decided to stock their store with electronics.
0:07:37 > 0:07:42OK, so the products I like is the selfie sticks, portable speakers,
0:07:42 > 0:07:44the portable device charger,
0:07:44 > 0:07:46hand blender, the extension lead.
0:07:46 > 0:07:49I feel like these are all very male-targeted products.
0:07:49 > 0:07:51As a woman walking past,
0:07:51 > 0:07:54I wouldn't necessarily go, "Ooh, look at all these black wires!"
0:07:55 > 0:07:57'I've got some big personalities.
0:07:57 > 0:07:59'I think we have to have a lot of respect,'
0:07:59 > 0:08:03cos, if not, it won't work and we'll have a shambles.
0:08:03 > 0:08:06Electronics generally is more something that guys are going to...
0:08:06 > 0:08:07- No.- I disagree.
0:08:07 > 0:08:10- We've chosen the product, so it's completely pointless.- It's not, Sam,
0:08:10 > 0:08:13because it's a good point about looking at the potential negatives
0:08:13 > 0:08:16of any product and it's something we need to be aware of.
0:08:16 > 0:08:19The cheaper products is what will make you the money.
0:08:19 > 0:08:23Still trying to pin down their unbranded items...
0:08:23 > 0:08:27- That's something we really need to buy a lot of.- ..Gary's team.
0:08:27 > 0:08:29You'll always want to pick up extra towels,
0:08:29 > 0:08:32extra bits and bobs from the house, you've got gifts like candles.
0:08:32 > 0:08:34If you pop in to see someone, you'll buy candles.
0:08:34 > 0:08:35What do you think on the fan?
0:08:35 > 0:08:39I know it's 11 quid, but we could sell that fan for at least 20 quid.
0:08:39 > 0:08:40Gary, the problem with the fan is
0:08:40 > 0:08:44people are going out specifically to buy a fan.
0:08:44 > 0:08:46Gary's letting the others say too much
0:08:46 > 0:08:48and he's not really decisive enough.
0:08:48 > 0:08:49Things like the bubble gun as well,
0:08:49 > 0:08:52if you're outside a shop and you're blowing bubbles,
0:08:52 > 0:08:53you're going to attract people in.
0:08:53 > 0:08:56He's not being as tough as he should be.
0:08:56 > 0:08:59I'm just going to go through these for two minutes.
0:08:59 > 0:09:02I want to get my head around these, so, if you want to just carry on
0:09:02 > 0:09:05doing what you're doing, then... don't think I'm ignoring you.
0:09:16 > 0:09:175am.
0:09:19 > 0:09:21The teams head north.
0:09:26 > 0:09:28I'm going to be fluent in Mancunian.
0:09:28 > 0:09:30- EXAGGERATED ACCENT - Say, "Manchester".
0:09:30 > 0:09:33- Manchester. And all just like... - Man-chester.
0:09:33 > 0:09:35- VANA LAUGHS - Oh, God.
0:09:36 > 0:09:40As well as sourcing unbranded stock to shift in bulk...
0:09:40 > 0:09:41Gary here from Versatile,
0:09:41 > 0:09:45I was wondering if I could place an order for some branded items, please.
0:09:45 > 0:09:47..both teams can order branded goods...
0:09:47 > 0:09:49Listerine mouthwash, 84p.
0:09:49 > 0:09:52..to pull in the punters.
0:09:52 > 0:09:55First of all, the energy drinks can, please, 500ml,
0:09:55 > 0:09:5712 at £9.72.
0:09:57 > 0:10:01- SCOTT:- The self-tanning wipes, 20 at, um...
0:10:01 > 0:10:04- bear with me two seconds. It's there, it's there.- Yeah.
0:10:04 > 0:10:07- No, no, no...- that's... - No, it's seven.
0:10:07 > 0:10:09I'm really not convinced that our demographic
0:10:09 > 0:10:12is going to buy whitening tooth gel from a discount stand.
0:10:12 > 0:10:14Well, what would you put instead?
0:10:14 > 0:10:16Um, if I can have a look at the...
0:10:16 > 0:10:19I just need, I need it for five seconds, Selina.
0:10:23 > 0:10:27The total price is £174.52.
0:10:27 > 0:10:30- 'Correct, yes.' - Thanks ever so much for your help.
0:10:33 > 0:10:3410am.
0:10:34 > 0:10:35Manchester.
0:10:36 > 0:10:39Tomorrow, teams will open discount stores
0:10:39 > 0:10:42in one of the city's best-loved shopping centres.
0:10:43 > 0:10:46- First...- Hello, hello, everybody.
0:10:46 > 0:10:49..hit the wholesalers to pick out their products.
0:10:49 > 0:10:51Well, there's the extension lead.
0:10:51 > 0:10:54Powering through with his plan to sell tech...
0:10:54 > 0:10:57- We'll have the hand blender. - Selfie sticks at the front.
0:10:57 > 0:10:59..a speedy stock up for Scott.
0:10:59 > 0:11:02- Speakers are here. - And there's the power pack.
0:11:02 > 0:11:05- We have everything, yeah? - We have everything.
0:11:07 > 0:11:11For the selfie stick, we're thinking around 180% mark-up.
0:11:11 > 0:11:14'None of us buy electrical products from discount stores.'
0:11:14 > 0:11:17However, the margins are really good and that's why the decision was made
0:11:17 > 0:11:20so it's a bit of a risky strategy, in my opinion, but it could pay off.
0:11:20 > 0:11:22Judging by the quality, I think
0:11:22 > 0:11:26the amounts that we're selling these for are a reasonable price.
0:11:30 > 0:11:31Across town...
0:11:31 > 0:11:35- Shall we take this?- ..sizing up a mixed bag of homeware and gifts...
0:11:35 > 0:11:37I want to maximise the money,
0:11:37 > 0:11:40- but I want to get as much quantity as possible.- ..Gary's team.
0:11:40 > 0:11:43They are actually good candles.
0:11:43 > 0:11:45That's a nice box.
0:11:45 > 0:11:47I've got 450.
0:11:47 > 0:11:49Gary's team are buying a variety of items
0:11:49 > 0:11:50in a bit of a scatter-gun approach.
0:11:50 > 0:11:53There's going to be some toddlers with their mums that I think
0:11:53 > 0:11:55- we'll probably be able to sell bubble guns to.- Yeah.
0:11:55 > 0:11:57The value of the products is actually quite low,
0:11:57 > 0:12:01so they're going to have to shift an enormous amount in order to make a decent profit.
0:12:01 > 0:12:04- You could do these at three for £10, cos they're cheap.- OK.
0:12:06 > 0:12:07On the other team...
0:12:07 > 0:12:10Six items. One, two, three, four, five, six.
0:12:10 > 0:12:12..tech stock chosen.
0:12:12 > 0:12:15- Are we all happy?- I am, yeah.
0:12:15 > 0:12:19Placed in charge of figures, private tutor Sam.
0:12:19 > 0:12:22Total price of £333.70.
0:12:22 > 0:12:24- Let's do it.- Amazing.
0:12:26 > 0:12:29Total amount is £368.36.
0:12:29 > 0:12:33- Brilliant.- It's not. - Is it not? Hold on.
0:12:33 > 0:12:35It should be lower.
0:12:35 > 0:12:36INDISTINCT
0:12:36 > 0:12:40Just have a quick look at this.
0:12:41 > 0:12:44Could you tell us what the total price is,
0:12:44 > 0:12:47excluding the 2.5%?
0:12:47 > 0:12:50I have to say, when you're buying 84 items
0:12:50 > 0:12:52and you can't work out the numbers...
0:12:52 > 0:12:56What we're going to have to do is take a couple of products off,
0:12:56 > 0:12:57if that's OK with you.
0:12:57 > 0:13:00Sam should be so embarrassed about this.
0:13:04 > 0:13:08On the other team, with product range picked out...
0:13:08 > 0:13:11Charleine and Joseph, I see you as two strong negotiators.
0:13:11 > 0:13:14..from project manager Gary, a plan.
0:13:14 > 0:13:16In terms of the target, it would be great to get
0:13:16 > 0:13:19double the quantity at the same price.
0:13:20 > 0:13:22- Morning.- Morning.
0:13:22 > 0:13:26- So we've purchased a range of kids' toys and some household goods.- OK.
0:13:26 > 0:13:29So we're wondering if we could double up.
0:13:29 > 0:13:31So basically, in a sense, it's buy-one-get-one-free.
0:13:31 > 0:13:34So have we got a deal? Can we double our stock with you today?
0:13:34 > 0:13:36- HE LAUGHS - No, no, no.
0:13:36 > 0:13:39Wholesalers work on small margins and big volume.
0:13:39 > 0:13:41The best I could do is a 5% discount.
0:13:41 > 0:13:44If you buy that again later on, we can do 10% for you.
0:13:44 > 0:13:47There's no way they can have lots of free products,
0:13:47 > 0:13:49and asking for it is completely absurd.
0:13:49 > 0:13:51We'll get going now.
0:13:54 > 0:13:562pm.
0:13:56 > 0:13:59All the candle sets. As many as you can actually physically fit in.
0:13:59 > 0:14:01The teams divide...
0:14:01 > 0:14:04- Oh, come on, Dave. - ..to sell their wares.
0:14:04 > 0:14:06There's only two of you, but right,
0:14:06 > 0:14:10I'm going to put you in charge. Yeah? Good luck.
0:14:10 > 0:14:12They've got four hours
0:14:12 > 0:14:16to test their merchandise on Manchester's shoppers...
0:14:16 > 0:14:18- Right here.- Hang on, hang on, hang on.
0:14:18 > 0:14:22..before restocking the hot sellers later today.
0:14:22 > 0:14:25- You all right, Charleine? Yeah? - Yeah.
0:14:25 > 0:14:27The heavy candles are heavy.
0:14:29 > 0:14:32- Well done, mate. - HE GROANS
0:14:32 > 0:14:33Every minute counts.
0:14:33 > 0:14:36- Hi, ladies, how are you doing? - No, no, no, Richard...
0:14:36 > 0:14:39We are selling today lovely candles.
0:14:39 > 0:14:41Selfish idiot.
0:14:41 > 0:14:44And also body butter gift set.
0:14:44 > 0:14:46You smell of roses, or even watermelon.
0:14:46 > 0:14:48Ladies, I've got something you might be interested in.
0:14:48 > 0:14:51If you have a little smell of that.
0:14:51 > 0:14:54- Mm, that's nice.- We can do you one of those for £5.
0:14:54 > 0:14:57- Do you want one of these?- I'll have one of them.- One of them as well? Excellent.
0:14:57 > 0:15:00Richard, because he is a little bit irritating,
0:15:00 > 0:15:03he really gives you that extra edge,
0:15:03 > 0:15:05because you just want to smash him all the time.
0:15:05 > 0:15:08And I'll give you £5 back there, lovely, all right?
0:15:08 > 0:15:11- Do that again, Charleine.- Mate, it's all about selling the maximum,
0:15:11 > 0:15:14- so all we want to do is absolutely win.- Charleine, first of all...
0:15:14 > 0:15:16At the end of the day, you snooze, you lose.
0:15:16 > 0:15:19If you can sell more than him, and you see his little face
0:15:19 > 0:15:22dropping down, it just gives you that pleasure.
0:15:22 > 0:15:24So Richard keeps me going.
0:15:24 > 0:15:27- Just be a little bit more professional, Charleine. - Yeah, and you too.
0:15:27 > 0:15:30So, if we're setting up, just give us a little hand, darling.
0:15:30 > 0:15:33Guys, guys, guys, guys. We just made a sale. Come on.
0:15:33 > 0:15:36I know, made a sale. Well done, guys. Going to win this.
0:15:37 > 0:15:41I'm going to lead this now I'm sub team leader, right?
0:15:41 > 0:15:43Pitching up at Piccadilly Gardens...
0:15:43 > 0:15:46I cannot believe he made you sub team leader of a two-person team.
0:15:46 > 0:15:48HE LAUGHS
0:15:48 > 0:15:51..Brett, Vana and a table full of tech.
0:15:51 > 0:15:54- Do you like the prices? How they're written?- Yeah, no, that's decent.
0:15:54 > 0:15:58- That's what we wanted anyway, so people can see what it was and then what it is.- Exactly.
0:15:58 > 0:16:02We're selling mobile device chargers for £10.
0:16:02 > 0:16:04Limited time only.
0:16:04 > 0:16:06Do you feel comfortable mis-selling to the public?
0:16:06 > 0:16:09Cos you've never sold at these prices. Where was it £18.99?
0:16:09 > 0:16:12- Genuinely don't know about that. - What about this?
0:16:12 > 0:16:14I can change them. That's fine.
0:16:14 > 0:16:18Do you know, Lord Sugar takes honesty really incredibly seriously.
0:16:18 > 0:16:19Yeah.
0:16:19 > 0:16:22These candidates are misleading the public.
0:16:22 > 0:16:25They've never sold these products at these prices.
0:16:25 > 0:16:28- Change your pricing structures. - Not a problem.- Change your signs.
0:16:28 > 0:16:30Yeah, not a problem.
0:16:30 > 0:16:32Selfie stick, £10.
0:16:32 > 0:16:34Frankly, I'm very disappointed.
0:16:34 > 0:16:37Lord Sugar will be even more disappointed.
0:16:41 > 0:16:44Guys, we've got selfie sticks, consumer electronics,
0:16:44 > 0:16:46leads, phone chargers.
0:16:46 > 0:16:48Charging through sales of electronics...
0:16:48 > 0:16:53- There's your receipt, sir.- Thank you very much.- Thank you so much. And here are your portable speakers.
0:16:53 > 0:16:54..Sam and Selina.
0:16:54 > 0:16:56Say cheese.
0:16:56 > 0:16:58Anyone got a smartphone, iPhone?
0:16:58 > 0:17:00You don't know what I'm going to say!
0:17:00 > 0:17:01Still to make a sale...
0:17:01 > 0:17:04# Everyone wants to ignore me. #
0:17:04 > 0:17:06..project manager, Scott.
0:17:06 > 0:17:08We'll do you a deal for £8. Fantastic.
0:17:08 > 0:17:10- There we go.- Thank you. - Thank you very much.
0:17:10 > 0:17:11How you doing? You all right?
0:17:11 > 0:17:14- Not interested, thank you.- You don't know what I've got to say.
0:17:14 > 0:17:15I haven't even said anything!
0:17:15 > 0:17:18How can you say "I'm not interested"? Yeah, whatever.
0:17:18 > 0:17:21I know Scott to be the best seller probably in this whole process,
0:17:21 > 0:17:24so, if he's having a bad day, then I'm happy to write it off.
0:17:24 > 0:17:26But if he's having a bad day tomorrow,
0:17:26 > 0:17:28perhaps I'd be less understanding.
0:17:28 > 0:17:31It is bad, but fortunately, me and Sam picked up the slack.
0:17:31 > 0:17:34Imagine if we were all shit!
0:17:34 > 0:17:38We have selfie sticks, chargers and all sorts of things.
0:17:38 > 0:17:40Thank you for acknowledging me.
0:17:44 > 0:17:466pm.
0:17:46 > 0:17:48I saw a tenner there, and you didn't want me to see it.
0:17:48 > 0:17:51You didn't want me to see it. Thank you.
0:17:51 > 0:17:54One hour before the wholesalers close.
0:17:54 > 0:17:56- So there's one bag there.- Thank you.
0:17:56 > 0:17:59Last chance to sniff out top sellers.
0:17:59 > 0:18:02- Yeah!- Do it, man! Get yourself a selfie stick.
0:18:02 > 0:18:06If I wasn't selling it, I'd be buying it. That's how good it is.
0:18:07 > 0:18:08Money, money, money, money...
0:18:08 > 0:18:10Time to collect takings...
0:18:10 > 0:18:12Just get what you can get with that.
0:18:12 > 0:18:14Number one is selfie sticks, number two is mobile power banks,
0:18:14 > 0:18:16and then number three is earphones.
0:18:16 > 0:18:20- So towels and paddling pools, no-no, the others are hot, yeah?- Yeah.
0:18:20 > 0:18:21Guys, see you back at base.
0:18:21 > 0:18:24- You all right, Vana? - Yeah, I'm a little bit behind you.
0:18:24 > 0:18:27..and restock for tomorrow's grand opening.
0:18:27 > 0:18:30- We're going to have to run. - Whoa! Receipt book!
0:18:32 > 0:18:36While Brett and Vana invest in more high-margin tech...
0:18:36 > 0:18:3850, 60...
0:18:38 > 0:18:40A grand total of £267.80.
0:18:40 > 0:18:43..for Gary's team, it's a trolley dash.
0:18:43 > 0:18:45HE IMITATES SCREECHING BRAKES
0:18:45 > 0:18:49'Got a broad range of products which really appeal to the mass market.'
0:18:49 > 0:18:50Four boxes of body butter.
0:18:50 > 0:18:52'We've gone for the cheapest.'
0:18:52 > 0:18:55One thing we are going to be tomorrow is value for money.
0:19:11 > 0:19:13Manchester Arndale.
0:19:16 > 0:19:19Home to over 200 stores.
0:19:21 > 0:19:23And, for one day only,
0:19:23 > 0:19:25Discount Haven...
0:19:25 > 0:19:27- This stands out, you know? - I like it.
0:19:27 > 0:19:29It's the only yellow one here.
0:19:29 > 0:19:32..and Manchester's Discount Store.
0:19:33 > 0:19:35Oh, that looks nice.
0:19:35 > 0:19:37Good spot, guys.
0:19:43 > 0:19:44Right, shall we get set up?
0:19:49 > 0:19:54First job - unpack their delivery of big name brands.
0:19:54 > 0:19:56Put something here as an impulse buy.
0:19:56 > 0:19:59- Yeah, got the sweets.- Sweets.
0:19:59 > 0:20:03Pushing for premium prices, project manager Gary.
0:20:03 > 0:20:05Bathroom tissue - cost price £1.50.
0:20:05 > 0:20:07We'll go with £3 on that, yeah?
0:20:07 > 0:20:10The mint mouthwash, 86p. £2?
0:20:10 > 0:20:13Well over doubling the price on that one.
0:20:13 > 0:20:16Branded products should be at sacrificial prices
0:20:16 > 0:20:19to entice people into the shop. They haven't done that.
0:20:19 > 0:20:21They're doubling up, they're tripling up.
0:20:21 > 0:20:23Fizzy drink - do you think you could get £1.50 for them?
0:20:23 > 0:20:28- Definitely.- They've got to be £1.50. They're more premium. Well over doubling.
0:20:28 > 0:20:30The whole idea is to pile it high, sell it cheap.
0:20:30 > 0:20:33They haven't piled it high and they're not selling it cheap.
0:20:33 > 0:20:35The toothpaste, that was only 54p.
0:20:35 > 0:20:37You know what? Let's try it at £1.50.
0:20:40 > 0:20:42Upstairs...
0:20:42 > 0:20:45Self-tanning wipes is £1. Gummy babies £1.
0:20:45 > 0:20:47..setting out their branded products...
0:20:47 > 0:20:51Still water £1, orange energy drink £1.20.
0:20:51 > 0:20:53- ..Scott's team.- We happy with that?
0:20:53 > 0:20:56Could we just make everything in this bin £1.50?
0:20:56 > 0:21:00That's what I'd do. Because then you've got bin specific, haven't you?
0:21:00 > 0:21:04- I'm writing the cards now, so let me know a decision.- OK. Right.
0:21:04 > 0:21:07It's not that hard. We just need to sell some products.
0:21:07 > 0:21:10Whatever sells, we replenish, and then we sell more of.
0:21:10 > 0:21:14They always have baskets near the front, though, cos they're little, like, grabby...
0:21:14 > 0:21:16Yeah, but you wouldn't come... Think of a shop -
0:21:16 > 0:21:19you wouldn't come in, grab and then go shopping.
0:21:19 > 0:21:20- God.- No, but...
0:21:20 > 0:21:23Once the tables are all set up, you'd have islands in the middle.
0:21:23 > 0:21:25'Everybody has an opinion,'
0:21:25 > 0:21:28but when you have too many voicing an opinion, it makes it complicated.
0:21:28 > 0:21:31- I just don't think that looks good. - I think it's clear.
0:21:34 > 0:21:36- Selina!- What? I didn't touch it.
0:21:36 > 0:21:39We need to get on with it and get as many people in, work as a team.
0:21:39 > 0:21:42Every time I do something, somebody tries to take it over.
0:21:42 > 0:21:44That's what we need to do.
0:21:44 > 0:21:46Next for Scott...
0:21:46 > 0:21:49So we're going to have to split up into two teams today.
0:21:49 > 0:21:50..allocate roles.
0:21:50 > 0:21:53Me, Selina and Sam are staying and selling,
0:21:53 > 0:21:56and Brett and Vana are going out to get everyone in.
0:21:56 > 0:21:58Be that as it may, though, obviously I don't want to have
0:21:58 > 0:22:00anything that's going to potentially be thrown
0:22:00 > 0:22:03back in our faces, just because we've been out doing the marketing.
0:22:03 > 0:22:06It's going to be so vital to get customers into the shop.
0:22:06 > 0:22:09I know, but, Sam, so why don't you go do it? You know what I mean?
0:22:09 > 0:22:12Basically, if we are brought into a boardroom,
0:22:12 > 0:22:15- everything's put down to what everybody's contributed. - And numbers.
0:22:15 > 0:22:19It is massively cut-throat at the end of it, so, for me, it's a bit of a...
0:22:19 > 0:22:20I think Scott is well aware
0:22:20 > 0:22:22that Brett and I are his best salespeople,
0:22:22 > 0:22:25and that is why he didn't want us competing with him in the store.
0:22:25 > 0:22:28- OK, good luck, guys! - Bye.- Have a good one.
0:22:28 > 0:22:33I feel he is trying to set up who he could blame
0:22:33 > 0:22:36if this task doesn't go as planned.
0:22:36 > 0:22:38He put Sam, who's not even an experienced salesman,
0:22:38 > 0:22:42- and Selina in the store. - Thing is, at the end of the day, we flagged it up.
0:22:42 > 0:22:43It's fucking bullshit.
0:22:43 > 0:22:45Hi, sir, how are you?
0:22:45 > 0:22:48Do you want to come and look at our new discount store? Sir, yourself? No worries.
0:22:48 > 0:22:50Hi there.
0:22:51 > 0:22:559am - shops open for business.
0:22:55 > 0:22:58Do you want me to open a few of those diffusers?
0:22:58 > 0:23:00Yeah, just take a handful out and add to the presentation.
0:23:00 > 0:23:03Then we've got our little beauty world then as well.
0:23:03 > 0:23:05Ignoring passing trade...
0:23:05 > 0:23:08What we're going to do, we're going to walk the customer journey.
0:23:08 > 0:23:10..Gary shares the science of setting up shop.
0:23:10 > 0:23:13Let's walk the shop, then. These have got to come inside.
0:23:13 > 0:23:15I want them in the centre as well,
0:23:15 > 0:23:17because it'll form an orderly journey.
0:23:17 > 0:23:21It'll stop people just being like ants. So this is our toilet world.
0:23:21 > 0:23:23Next the house world.
0:23:23 > 0:23:26Do Jammie Dodgers go with washing powder?
0:23:27 > 0:23:29Right, guys, let's sell well.
0:23:29 > 0:23:31T-shirts, guys?
0:23:34 > 0:23:38- Does this look all right or does it look stupid?- It looks stupid.
0:23:39 > 0:23:41Hey!
0:23:41 > 0:23:43- Open for business. - Open for business!
0:23:45 > 0:23:46Discount Haven.
0:23:46 > 0:23:50Teams have eight hours to tempt shoppers.
0:23:50 > 0:23:52Discount Haven. You should check it out.
0:23:52 > 0:23:55Right over there next to Ann Summers.
0:23:55 > 0:23:58- Thank you.- We've got some beauty products like fake tan.
0:23:58 > 0:24:00We've got some Impulse body spray.
0:24:00 > 0:24:02There's your drink as well, you've got your bag.
0:24:02 > 0:24:05- Do you want to pop in and have a look at the discount store this morning?- No.
0:24:05 > 0:24:10- At Gary's store...- Let me tell you what this is all about.
0:24:10 > 0:24:12- Come and let me show you what products...- Sorry.- 30 seconds.
0:24:12 > 0:24:17- How you doing? - ..high mark-ups mean low sales.
0:24:17 > 0:24:21Just £2. No? Are you sure?
0:24:21 > 0:24:23Mouthwash £2.
0:24:23 > 0:24:26- Absolute bargain. - I'm all right, cheers.
0:24:26 > 0:24:30- I'm livid.- Is there anything you're interested in today?
0:24:30 > 0:24:34Almost next door, you've got the UK's largest discounter
0:24:34 > 0:24:38at prices that are a fraction of what these fools are charging.
0:24:38 > 0:24:43- They're only selling for £1, are they? Where? Which shop?- Poundland.
0:24:43 > 0:24:46- Are they?- Yeah.- They're selling them for £1 at the moment?- Yeah.- OK.
0:24:49 > 0:24:51I'll get the fishing rod out.
0:24:51 > 0:24:53- Come on! - HE LAUGHS
0:24:53 > 0:24:56Trying to "reel in" passing trade,
0:24:56 > 0:24:58marketing man Richard.
0:24:58 > 0:25:01We are Manchester's newest discount store.
0:25:01 > 0:25:03I've even got a T-shirt saying it, it means it's true.
0:25:03 > 0:25:06'People won't just walk into a shop randomly.'
0:25:06 > 0:25:08Come with me and ice skate. 'I know that'
0:25:08 > 0:25:11being out the front is actually the most important thing in this job.
0:25:11 > 0:25:15- You're wasting your energy.- I've got lots of energy to waste, though.
0:25:15 > 0:25:18That's why I've made sure that I was part of it.
0:25:18 > 0:25:20Hiya, madam, how you doing?
0:25:20 > 0:25:24# We are Manchester's newest discount store! #
0:25:25 > 0:25:29- Ah.- Also out to drum up business... - Oh, no!
0:25:29 > 0:25:33- Discount store.- ..Brett and Vana. - Yeah, their store looks good.
0:25:33 > 0:25:36It looks like they're very organised.
0:25:36 > 0:25:38- It looks like their set-up is much cleaner.- Ours is...
0:25:38 > 0:25:42- They've got the cuddly toys... - Look at Richard.- Hiya, madam.
0:25:42 > 0:25:44- BOTH LAUGH - What is he doing?
0:25:44 > 0:25:47I'm an ice skater. How you?
0:25:47 > 0:25:49- What was that?!- That was terrifying.
0:25:49 > 0:25:51I can't see you two doing anything. Hallo, madam.
0:25:51 > 0:25:55Mate, I don't need to, cos I'd rather not do anything than dance like that.
0:25:55 > 0:25:58- That was embarrassing! - Hiya, madam, how you doing?
0:25:58 > 0:26:00He so reminds me of David Brent.
0:26:00 > 0:26:03- You're walking so fast! - WOMAN LAUGHS
0:26:03 > 0:26:06- Hello, guys.- Hello, guys. How you getting on?- I'd say mediocre.
0:26:06 > 0:26:09- Back at base... - What I noticed about Versatile's
0:26:09 > 0:26:12is that theirs is all upfront, so, when the customers come in,
0:26:12 > 0:26:15they're just kind of congregating around the front area.
0:26:15 > 0:26:18..a tactical rethink.
0:26:18 > 0:26:21Pull all these baskets out the front and bang 'em out for a pound.
0:26:21 > 0:26:25- Yeah.- Stop keeping it in here, draw 'em in.
0:26:25 > 0:26:30- OK, is this iron selling?- Er, no. - I think push them forward and...
0:26:30 > 0:26:32If you put bland items in the front,
0:26:32 > 0:26:33people will just keep on walking past.
0:26:33 > 0:26:36People can't really see them. Can we just run with that strategy?
0:26:36 > 0:26:39People are not buying that product.
0:26:39 > 0:26:41I want that stuff in there.
0:26:41 > 0:26:44Speak to me like that again... At the end of the day,
0:26:44 > 0:26:47- I'm trying my best.- All right, I want that stuff...- That's boring.
0:26:47 > 0:26:50- I would like that stuff in that. - That's fine. OK, That's fine.
0:26:50 > 0:26:51Thank you.
0:26:51 > 0:26:55'Everyone thinks their ideas are the best and it has to be that way,'
0:26:55 > 0:26:57but everyone's annoying me in some aspect.
0:26:57 > 0:27:00Sam, you stay here. Me and yourself will go out.
0:27:00 > 0:27:02And, Vana and Brett, you stay here.
0:27:02 > 0:27:05- All right, we'll go and drum up some more stuff.- Brilliant.
0:27:05 > 0:27:08It's a little bit of a circus act, to be honest with you.
0:27:08 > 0:27:11Right there.
0:27:11 > 0:27:14- Can I show you something?- No.- Can I just quickly show you something?
0:27:14 > 0:27:16On the other team...
0:27:16 > 0:27:20- We've also got some beautiful... - No.- But...
0:27:20 > 0:27:21Need some kitchen roll?
0:27:21 > 0:27:24..with high-priced goods slow to shift...
0:27:24 > 0:27:26Come and have a little look. Go on.
0:27:26 > 0:27:30I think we need to do some sort of, like, bargain buy, I really do,
0:27:30 > 0:27:32just to get a lot of the stuff sold.
0:27:32 > 0:27:35..from Joseph, a plan to secure sales.
0:27:35 > 0:27:39What about if we say £5 for the bag? Take five items all in one?
0:27:39 > 0:27:42- I like the idea, we'll give it a go. - Yeah?- All right, cheers, mate.
0:27:42 > 0:27:45- Mouthwash, a toothpaste... - That's only 50p.- ..a can of drink.
0:27:45 > 0:27:47- Cool. Jam biscuits?- Jammie Dodgers.
0:27:47 > 0:27:50- Then I was thinking the kitchen roll.- OK.
0:27:50 > 0:27:53Special offers sorted.
0:27:53 > 0:27:57- Do you want one of these manager's specials for £5?- Go on.- Yes!
0:27:57 > 0:27:59You're making the manager very happy.
0:28:05 > 0:28:07At Scott's electrical store...
0:28:07 > 0:28:10There you go, madam. Your receipt's in there. Both receipts. Thank you.
0:28:10 > 0:28:13We have selfie sticks, portable phone chargers, hand blenders.
0:28:13 > 0:28:16Just come take a look. There's no harm in that, right?
0:28:16 > 0:28:20..after a staffing reshuffle, a surge in sales.
0:28:20 > 0:28:22- There's that one and that one. - Thank you.
0:28:22 > 0:28:24It was very quiet this morning.
0:28:24 > 0:28:27- What's your name?- Brett and Vana have come into the store
0:28:27 > 0:28:30and things have really picked up. They're great salespeople.
0:28:30 > 0:28:34- Cherry?- Yeah, well done. It's Jelly Belly Very Cherry body wash.
0:28:34 > 0:28:36Try saying that after a couple of drinks.
0:28:36 > 0:28:41- Come in.- 'They're charming people into the store and they're selling.'
0:28:41 > 0:28:43- SAM SIGHS - 'The problem is Sam.'
0:28:43 > 0:28:45He's been in the store all day,
0:28:45 > 0:28:48he's had far more opportunity than anyone else to sell,
0:28:48 > 0:28:50and yet, Brett and Vana have turned up
0:28:50 > 0:28:51and they're already outshining him.
0:28:51 > 0:28:54- Self-tan wipes? They're really good. - Do I look like I need a tan?
0:28:54 > 0:28:57- Come on!- No, to be fair. - Let's be serious.
0:28:57 > 0:29:01He didn't have a good day yesterday, he messed all the figures up,
0:29:01 > 0:29:03and he's lost his way again today.
0:29:03 > 0:29:06- TILL BEEPS - Oh, shut up! Oh!
0:29:06 > 0:29:08BEEPING CONTINUES
0:29:09 > 0:29:11Screw that!
0:29:14 > 0:29:16Lunchtime.
0:29:16 > 0:29:19We are Manchester's newest discount store.
0:29:19 > 0:29:22For Gary's team, with prices down...
0:29:22 > 0:29:25So we've got ourselves a deal on some oven cleaner for £2?
0:29:25 > 0:29:28- Yeah?- Yeah.- Come on, then, let's get that sorted.
0:29:28 > 0:29:30..takings are up.
0:29:30 > 0:29:31Keep going, guys.
0:29:31 > 0:29:34Selfie sticks, guys!
0:29:34 > 0:29:35SHE SPEAKS CHINESE
0:29:37 > 0:29:39For Scott...
0:29:39 > 0:29:42We need to get loads of new stock and see what they've sold.
0:29:42 > 0:29:44- Hi, guys.- You all right?- Yeah.
0:29:44 > 0:29:47..a plan to reinvest takings in more tech.
0:29:47 > 0:29:50What is it that we are selling the best of?
0:29:50 > 0:29:53Portable phone chargers is the bestseller by miles.
0:29:53 > 0:29:54Headphones are selling pretty well.
0:29:54 > 0:29:58Me and yourself, we'll go replenish the stock.
0:29:58 > 0:30:00- Can I just say...?- Yeah, go, go.
0:30:00 > 0:30:02I've been brought out of the store at the busiest time.
0:30:02 > 0:30:04Now, you're taking me away from the store again.
0:30:04 > 0:30:06It's the same thing you mentioned about sales.
0:30:06 > 0:30:10- It's not fair, cos it'll reflect... And I sold the most yesterday.- OK.
0:30:10 > 0:30:12You did sell the most yesterday, but this morning, you didn't.
0:30:14 > 0:30:17- Whatever.- Yeah?- It's fine. - Guys...- OK, all right.
0:30:17 > 0:30:19This is horrendous!
0:30:19 > 0:30:21Oh, my gosh!
0:30:21 > 0:30:23You just humiliated me in front of everyone.
0:30:23 > 0:30:25This morning, it wasn't busy here, but they've now got
0:30:25 > 0:30:28the busiest time, which we're not going to get credited for.
0:30:28 > 0:30:31- Yeah.- So I don't want to be in the firing line for not selling.
0:30:31 > 0:30:34Selina, all she does is complain and talk negatively.
0:30:34 > 0:30:37We had to be fair to Brett and Vana. Now we're not being fair to me.
0:30:37 > 0:30:40And she doesn't actually contribute, she just talks about
0:30:40 > 0:30:43what she could be doing, so I'm happy that she's gone.
0:30:52 > 0:30:55At Manchester's Discount Store...
0:30:55 > 0:31:00- Gary?- ..a more relaxed approach to reinvestment from Gary.
0:31:00 > 0:31:04As you can see, this place is getting really busy.
0:31:04 > 0:31:05This is certainly not the time
0:31:05 > 0:31:08for Gary to be working out what stock is required.
0:31:08 > 0:31:10He should have done that much, much earlier.
0:31:10 > 0:31:12Do you want these all in different bags?
0:31:12 > 0:31:14- We've got two bags.- Oh, you have?
0:31:14 > 0:31:16Cash in the till doesn't earn you money.
0:31:16 > 0:31:18You've got to replenish the stock frequently.
0:31:18 > 0:31:22- Gary?- Yes, mate?- Can I have you for a second, please?- Ten seconds.
0:31:22 > 0:31:25It's pretty important, mate. 'As a project manager,'
0:31:25 > 0:31:28Gary's a little lost at the moment. I can't really see him.
0:31:28 > 0:31:30- Gary?- Yeah? - I need you again, mate, please.
0:31:30 > 0:31:33Every time I turn around, he's not there or he's hiding in the back.
0:31:33 > 0:31:35Gary?
0:31:39 > 0:31:43Anyone want to buy any Maltesers or...body wash or anything? No?
0:31:43 > 0:31:46- SELINA LAUGHS - It's all right, I'll talk to myself.
0:31:48 > 0:31:51- 3:30pm.- You all right? - Yeah, good thanks, yep.
0:31:51 > 0:31:54Armed with more stock...
0:31:54 > 0:31:58I've got a strategy, which I think we need to do now.
0:31:58 > 0:32:02..a positive charge from project manager Scott.
0:32:02 > 0:32:04- We want to get rid of everything that we can...- Definitely.
0:32:04 > 0:32:07..for more than the price we paid for it. Even if it's a pound.
0:32:07 > 0:32:09Scott has not had an easy day...
0:32:09 > 0:32:12On these, just make a massive shout of the fact that they're two quid.
0:32:12 > 0:32:16- Yeah, mate, I'll start promoting 'em now.- £2! £2! Like, get rid of these.
0:32:16 > 0:32:18..but he's not given up.
0:32:18 > 0:32:21- He's gone off, he's replenished the stock.- Let's really hit home.
0:32:21 > 0:32:24- Let's get rid of all this and let's just keep on selling, yeah?- Yeah.
0:32:24 > 0:32:26SELINA: Hi, guys, how you doing today?
0:32:26 > 0:32:29He's motivating people and he is continuing to try.
0:32:29 > 0:32:31We got sweets here, two for £1.50.
0:32:31 > 0:32:33Who's coming into Bargain Haven?
0:32:33 > 0:32:37Come on in and have a look at what we've got. Rock-bottom prices.
0:32:39 > 0:32:40Just two hours...
0:32:40 > 0:32:44- I think we should go sooner rather than later.- ..till trading ends.
0:32:44 > 0:32:47We need to replenish the stocks now, yeah?
0:32:47 > 0:32:50Myself and David, we're going to get there and back as quick as possible.
0:32:50 > 0:32:53Restocking at the end of the day,
0:32:53 > 0:32:55you've got rush hour coming up to the end,
0:32:55 > 0:32:57people are leaving the shopping mall.
0:32:57 > 0:33:02- This is where they're going to spend the most money.- OK, let's go.
0:33:02 > 0:33:04Hopefully, it's not cost us the task.
0:33:07 > 0:33:09With shelves freshly stocked...
0:33:09 > 0:33:12Get rid of absolutely everything in the store.
0:33:12 > 0:33:14..profits pile in at Discount Haven.
0:33:14 > 0:33:18- It's £10.- £10?- Yeah.- If you've got contactless, I can do contactless.
0:33:18 > 0:33:20Which do you prefer, the red or the white?
0:33:20 > 0:33:22I like the white better, personally.
0:33:23 > 0:33:25Thanks, Lisa. Bye.
0:33:27 > 0:33:31- Let's go, mate. - Less than one hour to go.
0:33:32 > 0:33:35Let's get the products out. Restocking on the toys.
0:33:35 > 0:33:38So four and three, I'll bring it down to six.
0:33:38 > 0:33:40Prices tumble.
0:33:40 > 0:33:41Last-minute price drop!
0:33:41 > 0:33:43You'd be a fool to miss out on these deals!
0:33:43 > 0:33:45We've got half an hour left in our store.
0:33:45 > 0:33:47We've got rock-bottom prices on everything.
0:33:47 > 0:33:49That's all the portable-device chargers gone.
0:33:49 > 0:33:52Eight, nine, ten. We'll call it £11.
0:33:52 > 0:33:56- I'll do two for 18. - Oh, that is a bargain.- Right?
0:33:56 > 0:33:58Guys, we've got five minutes left of trading.
0:33:58 > 0:34:00- £2?- Yeah.- Come on, quickly, then!
0:34:00 > 0:34:01Your life will change if you have this.
0:34:01 > 0:34:02Nice one.
0:34:02 > 0:34:04Thank you very much.
0:34:04 > 0:34:07- £2, then, please, sir.- We're literally just shutting down.
0:34:08 > 0:34:105:30pm.
0:34:10 > 0:34:12OK, guys, we've finished trading.
0:34:12 > 0:34:13- Well done.- Well done.
0:34:13 > 0:34:16Tonight, assets will be added up...
0:34:16 > 0:34:19- Well done, guys, top effort. - Well done.- What a crazy shop.
0:34:19 > 0:34:21Crazy shop, crazy prices.
0:34:21 > 0:34:23Let's call it a day.
0:34:23 > 0:34:26Tomorrow, the boardroom.
0:34:46 > 0:34:48You can go through to the boardroom now.
0:35:05 > 0:35:07- Morning. - ALL: Good morning, Lord Sugar.
0:35:10 > 0:35:16Well, this task was to try to replicate a discount store.
0:35:16 > 0:35:18Nothing too complicated here.
0:35:18 > 0:35:21Buy it, sell it, replenish your stocks -
0:35:21 > 0:35:23that's what this was all about.
0:35:23 > 0:35:26When I was a young man at 17-and-a-bit years old,
0:35:26 > 0:35:29I just took some money, bought some stuff.
0:35:29 > 0:35:31As I was selling it, bought some more stuff,
0:35:31 > 0:35:33and, by the end of that day,
0:35:33 > 0:35:37I'd earned more money than I earned in a month in the last job I had.
0:35:37 > 0:35:38Dead simple.
0:35:38 > 0:35:41Right, who wants to talk to me first?
0:35:41 > 0:35:44- I'll go, if you want? - You put yourself forward
0:35:44 > 0:35:47- as the project manager, is that right?- I did, indeed, yes.
0:35:47 > 0:35:50- You, of course, work for a massive retailer.- Absolutely.
0:35:50 > 0:35:54So I wanted to focus on affordable gifts.
0:35:54 > 0:35:55Charleine and Joseph did a great job
0:35:55 > 0:35:58in terms of negotiating a price with the wholesaler.
0:35:58 > 0:36:03They actually not only got 5% off on the first day, but what was great...
0:36:03 > 0:36:06Excuse me, that wasn't the first call, was it, 5%?
0:36:06 > 0:36:08- No, it wasn't what we was proposing.- Well?
0:36:08 > 0:36:11We were proposing almost, er, buy one get one free.
0:36:11 > 0:36:13What planet are we all on here?
0:36:13 > 0:36:17Wholesalers notoriously have very, very small margins.
0:36:17 > 0:36:20To have thoughts of getting 50% off, which is what Claude told me...
0:36:20 > 0:36:22It was a very informal negotiation.
0:36:22 > 0:36:25- It must've been VERY informal. - HE LAUGHS NERVOUSLY
0:36:25 > 0:36:26Charleine, that's exactly how you opened up -
0:36:26 > 0:36:29- you wanted two for the price of one. - Yeah, yeah, I did, um...
0:36:29 > 0:36:31So, it wasn't flippant, it was serious.
0:36:32 > 0:36:35- Right, moving along. You're on the stalls.- Yeah.
0:36:35 > 0:36:39And the key to this was to smell what was selling.
0:36:39 > 0:36:42Um, so how did you do?
0:36:42 > 0:36:44Richard and Charleine did a fantastic job,
0:36:44 > 0:36:47and they actually sold out with all the products.
0:36:47 > 0:36:49You went for the scented candles...
0:36:49 > 0:36:53- Yes.- ..body butter and diffusers. - And diffusers.- Yes.
0:36:53 > 0:36:55Sounds like a night in for you, Valente.
0:36:55 > 0:36:57LAUGHTER
0:36:57 > 0:37:00Now you're going from a stall environment out in the street
0:37:00 > 0:37:03- into a shopping centre. - Yeah. Working in shops,
0:37:03 > 0:37:06I just wanted to make sure that it was slick operationally.
0:37:06 > 0:37:07Good bargains at the front bring people in,
0:37:07 > 0:37:09but then we wanted different worlds.
0:37:09 > 0:37:12- So we had toilet world, household world, gift world.- The toilet world?
0:37:12 > 0:37:13NERVOUS LAUGH
0:37:13 > 0:37:16Strategically placing stuff in the right place,
0:37:16 > 0:37:18- the journey round the store? - That's right, yes.
0:37:18 > 0:37:20You sound like a retailer.
0:37:20 > 0:37:23Now, here's where I don't think you were that clever.
0:37:23 > 0:37:26- The branded products, OK?- Yes.
0:37:26 > 0:37:29So, if you recognise something that you're used to buying
0:37:29 > 0:37:31at the front of somewhere
0:37:31 > 0:37:35and you see it at a price lower than you are used to paying...
0:37:35 > 0:37:39- Yeah.- ..it implies that you must have bargains in your shop
0:37:39 > 0:37:41and, therefore, I will come in
0:37:41 > 0:37:43- and explore the rest, right? - Yeah. Correct, yeah.
0:37:43 > 0:37:48The only problem is you were down the road to some famous pound shop
0:37:48 > 0:37:51- and you were more expensive. - Yeah. There were a few items
0:37:51 > 0:37:52that we started, like, £3, £4, £5,
0:37:52 > 0:37:55- and we actually reduced them. - It doesn't take a rocket scientist
0:37:55 > 0:37:58- to work that out, does it? - No, not at all.- Um...
0:37:58 > 0:38:01- You two were pulling people in? - Yeah, that's right.
0:38:01 > 0:38:04The big thing we needed to do is actually get people into the shop.
0:38:04 > 0:38:06- CLAUDE:- It's fair to say they did whatever it took.
0:38:06 > 0:38:08You sound like the most successful double act
0:38:08 > 0:38:11- since the Chuckle Brothers. - LAUGHTER
0:38:11 > 0:38:15Erm...replenishing of stocks.
0:38:15 > 0:38:18You waited till about three o'clock, I understand?
0:38:18 > 0:38:20- And business stopped at 5:30, didn't it?- Yeah.
0:38:20 > 0:38:22Gary, it's fair to say, you missed a trick.
0:38:22 > 0:38:26I get the logic and I accept that. I'll take that on board.
0:38:26 > 0:38:29All right. So, good cooperation from your people here?
0:38:29 > 0:38:31- They were fantastic. I can't fault 'em.- Good. OK.
0:38:31 > 0:38:34Now, let's move over to Connexus.
0:38:34 > 0:38:37- Scott, you put yourself forward, is that right?- I did, yeah.
0:38:37 > 0:38:40Just because of my previous sales experience, I thought,
0:38:40 > 0:38:43out of the team, I was probably best suited to leading this task.
0:38:43 > 0:38:47So, yeah, on the first day, we came up with the electronics.
0:38:47 > 0:38:49So we found six products.
0:38:49 > 0:38:52And it was apparent with where our first location...
0:38:52 > 0:38:54Hang on a minute, I think you've forgotten something.
0:38:54 > 0:38:57- You went in quite prepared at the warehouse, didn't you?- Yeah.
0:38:57 > 0:39:00But you'd made a mistake at the till, hadn't you, Sam?
0:39:00 > 0:39:02Yeah, we had. So I was in charge of doing the costings.
0:39:02 > 0:39:06It was quite embarrassing. Sam was sort of crawling around on the floor
0:39:06 > 0:39:09- with his calculator.- It wasn't... it wasn't my finest moment.
0:39:09 > 0:39:11You tutor kids, don't you, for a living?
0:39:11 > 0:39:13- Yeah, I do. - You want to get them to tutor you
0:39:13 > 0:39:16- with a bit of maths, it seems.- Yeah, maths is not my strong point.- No.
0:39:16 > 0:39:19I'm not asking you to embark upon integral calculus here, am I?
0:39:19 > 0:39:23- No, it wasn't a proper... - This is how much these things cost
0:39:23 > 0:39:25- and you add it up...- Yeah. - ..and that's it, yeah?
0:39:25 > 0:39:27Right, moving along.
0:39:27 > 0:39:31You're on the stalls, and how did you get on, you and Selina and Sam?
0:39:31 > 0:39:33So, firstly, these two done amazing
0:39:33 > 0:39:35and they were selling really, really well.
0:39:35 > 0:39:37I didn't sell as great that day.
0:39:37 > 0:39:39I don't know if it was my mojo, but I didn't quite back into...
0:39:39 > 0:39:43- It wasn't your best day, was it? - No, it wasn't.- No.- It wasn't.
0:39:43 > 0:39:45And, Brett and Vana, you weren't having a good time.
0:39:45 > 0:39:48I come up with an idea of highlighting the items we had
0:39:48 > 0:39:50- with a "was price" and "now price".- Yeah.
0:39:50 > 0:39:53- Karren quickly rectified that. - That's a bit dodgy that, you know?
0:39:53 > 0:39:57Was 19.99, you can have it now for 9, and all that stuff.
0:39:57 > 0:39:59You can't make false statements.
0:39:59 > 0:40:02Something has to be on sale for at least 28 days
0:40:02 > 0:40:06before you can start saying... and you were on sale for 28 seconds.
0:40:06 > 0:40:10- Vana, was you part of that... - Yes.- ..or are you going to plead the Fifth Amendment?
0:40:11 > 0:40:17Hmm. All right. So, we're now on to the day at the retail outlet.
0:40:17 > 0:40:19People were concerned about...
0:40:19 > 0:40:22"making sure I was seen to be doing some selling."
0:40:22 > 0:40:25I think the dynamic has started to change as we're going through
0:40:25 > 0:40:28the process to more of individual selling rather than teamwork.
0:40:28 > 0:40:31- It's started to move...- I think we're just conscious of it now.
0:40:31 > 0:40:33When you get to the nitty-gritty at the end,
0:40:33 > 0:40:36there is statistics raised on your performance.
0:40:36 > 0:40:38That is a very honest answer, I have to say,
0:40:38 > 0:40:40because what you're saying is that
0:40:40 > 0:40:43- you're preparing yourself in case of a loss.- We've all managed to get
0:40:43 > 0:40:46this far through the process and everyone's gotta self-preservate.
0:40:46 > 0:40:48You should get a dictionary, some of the words you come out with.
0:40:48 > 0:40:52I'm never heard of self-preservate. The point I'm making is
0:40:52 > 0:40:55the thrust of this task was not about individuals' sales numbers.
0:40:55 > 0:40:58This was a task of building a business and, in fact,
0:40:58 > 0:41:01if the manager came into this boardroom today
0:41:01 > 0:41:05and hadn't sold anything, to me, it wouldn't bother me one little bit.
0:41:05 > 0:41:08Now, later on during the day, there was a discussion about
0:41:08 > 0:41:12you wanting to move products to the front of the shop,
0:41:12 > 0:41:14including these irons that you'd bought?
0:41:14 > 0:41:16It seemed, if we put more energy in certain products, they sold,
0:41:16 > 0:41:18so what I wanted to do was maybe highlight that.
0:41:18 > 0:41:20Brett didn't agree, did you, Brett?
0:41:20 > 0:41:22I knew they wasn't selling, I knew other items were.
0:41:22 > 0:41:25Scott had said something and I said, "Look, don't speak to me like that."
0:41:25 > 0:41:27It wasn't pleasant, though, was it?
0:41:27 > 0:41:29No, the whole situation wasn't pleasant, Karren.
0:41:29 > 0:41:32- Everyone was getting a little heated.- There was a heated...
0:41:32 > 0:41:35a heated moment of just everyone just...
0:41:35 > 0:41:39- Having a go at you, Scott, is that it?- Too many voices and stuff.- Yeah.
0:41:41 > 0:41:44- Good project manager?- Yeah. I think it was a difficult task for him,
0:41:44 > 0:41:47but, generally, I like working with Scott.
0:41:48 > 0:41:51OK, well, I think we've heard enough here. Let's see how we did
0:41:51 > 0:41:55and how the assets would've grown in both companies here.
0:41:55 > 0:41:58So, Karren, let me know about Connexus, please?
0:41:58 > 0:42:02Well, as you know, Alan, you gave them £500 to start off with,
0:42:02 > 0:42:04and, at the end of the trading period,
0:42:04 > 0:42:08they had cash in their till of £592.30.
0:42:08 > 0:42:13And the value of their stock was £369.74.
0:42:13 > 0:42:18So the total value of the business was £962.04.
0:42:18 > 0:42:20Right. Claude, same thing for Versatile?
0:42:20 > 0:42:23Well, Versatile also started with £500,
0:42:23 > 0:42:27but they only had £497.55 in their till at close of play.
0:42:30 > 0:42:34The value of their stock, however, was £1,013.52.
0:42:34 > 0:42:39so the total value of their business was £1,511.07.
0:42:42 > 0:42:46So you made over £1,000 in the course of this exercise.
0:42:46 > 0:42:48Very good.
0:42:48 > 0:42:51Well, you're the top of the asset list at the moment,
0:42:51 > 0:42:53and, for this week's treat,
0:42:53 > 0:42:57I'm going to send you to the top of London's most iconic building.
0:42:57 > 0:43:01It's called The Shard and you'll be able to toast your success
0:43:01 > 0:43:04with a VIP champagne experience.
0:43:04 > 0:43:06- So, well done. - Thank you very much, Lord Sugar.
0:43:06 > 0:43:08And I'll see you on the next task.
0:43:08 > 0:43:10- Thank you, Lord Sugar. - Thank you.- Thank you.- Cheers.
0:43:15 > 0:43:18- CHARLEINE LAUGHS - Smashed it, boys!
0:43:18 > 0:43:19LAUGHTER
0:43:20 > 0:43:23So, look, you'll need to go away
0:43:23 > 0:43:26and we'll come back and we'll discuss it in greater detail, OK?
0:43:26 > 0:43:29- Thanks.- Thanks, Lord Sugar.
0:43:34 > 0:43:35- Oh, wow!- Wow!
0:43:35 > 0:43:37- That's awesome.- Loving it! - Look at that!
0:43:37 > 0:43:39Can you see the house?
0:43:41 > 0:43:45So where we live is right by the BT Tower there. So do you fancy,
0:43:45 > 0:43:48when you move to London, getting a place around there?
0:43:48 > 0:43:51- Yeah, not with you though, Richard. - LAUGHTER
0:43:51 > 0:43:55'I put my neck on the line in terms of being project manager.'
0:43:55 > 0:43:58Lord Sugar said in the boardroom I was a classic retailer.
0:43:58 > 0:44:01- Cheers to us, guys. Come on. - ALL CHEER
0:44:01 > 0:44:04What we say in our industry, retail's detail,
0:44:04 > 0:44:05and that's exactly what I showed.
0:44:05 > 0:44:07Seeing that we're the tallest building in Europe,
0:44:07 > 0:44:10and then, you're the tallest amongst us,
0:44:10 > 0:44:12- you are now currently the highest thing in Europe.- In Europe.
0:44:21 > 0:44:24I thought this task was about individual sales,
0:44:24 > 0:44:27I don't know where we got that from. And it wasn't all about that.
0:44:27 > 0:44:30- You blame Brett for bringing it up? - I'm not blaming anyone!
0:44:30 > 0:44:31It's a valid point, cos I started thinking...
0:44:31 > 0:44:34- I'm the one who always says it. - ..but I'm not blaming either of you.
0:44:34 > 0:44:38- Yeah, I agreed with you in the boardroom.- Hmm.- No, but I agree.
0:44:38 > 0:44:41I think Selina is at the core of why this task failed,
0:44:41 > 0:44:44because we didn't work together as a team. If it was up to me,
0:44:44 > 0:44:49Selina deserves to be fired above everyone else in this process.
0:44:49 > 0:44:51- This is a perfect example now... - VANA:- Exactly.
0:44:51 > 0:44:55..of exactly where we went wrong. Just what we're just doing now.
0:44:55 > 0:44:57But everyone's here as an individual,
0:44:57 > 0:44:59- despite the fact I'm always the one to say...- This is what I'm saying -
0:44:59 > 0:45:02we might be here as individuals, but you're a stronger force as a team.
0:45:02 > 0:45:05I think the dynamics have changed a lot in the process
0:45:05 > 0:45:07and now people are very much individual.
0:45:07 > 0:45:10Everyone's was trying to cover their arse, to be honest,
0:45:10 > 0:45:12before we even thought about winning the task.
0:45:12 > 0:45:14There were so many voices with so many opinions
0:45:14 > 0:45:16and I was, like, "I don't want to be part
0:45:16 > 0:45:18"of all this arguing, I just want to get out and sell."
0:45:18 > 0:45:20Sam isn't interested in helping anyone else
0:45:20 > 0:45:22or communicating with anyone else. If there's ever a case
0:45:22 > 0:45:25of selfishness, in terms of teamwork, there it is.
0:45:38 > 0:45:40TELEPHONE RINGS
0:45:42 > 0:45:45- Yes, Lord Sugar?- Can you send the candidates in, please?
0:45:45 > 0:45:46Yes, Lord Sugar.
0:45:46 > 0:45:49You can go through to the boardroom now.
0:46:07 > 0:46:10Right, well, Scott, it sounds to me less of a pop-up shop,
0:46:10 > 0:46:13more like a cock-up shop, quite frankly.
0:46:13 > 0:46:15In terms of the team itself,
0:46:15 > 0:46:20we overcomplicated every aspect of every part of the task.
0:46:20 > 0:46:24I just didn't perform. I didn't feel good at any part of the task.
0:46:24 > 0:46:27And I think the dynamics have started to change in this process,
0:46:27 > 0:46:31where it's more about an individual perspective of what you might think.
0:46:31 > 0:46:32The thing is, if the team wins...
0:46:32 > 0:46:35- Yeah.- ..that's it, you go back to the house, don't you?
0:46:35 > 0:46:37- And you come into the next task.- Yeah.
0:46:37 > 0:46:43Selina, according to Karren, you was nonstop droning, moaning to him.
0:46:43 > 0:46:48- I don't think that's true. I mean, certainly, I was upset about... - It is true, Selina.
0:46:48 > 0:46:51OK, but can I just say that Brett and Vana weren't happy working
0:46:51 > 0:46:53on the sub team canvassing, because they wanted their time
0:46:53 > 0:46:55- to improve their sales. - No...- I'm not finished.
0:46:55 > 0:46:57- She's asked a question... - She said you're negative.
0:46:57 > 0:47:00- She's not talking about anything else.- I'm getting to that, Vana.
0:47:00 > 0:47:03It created a real problem amongst the team, because it stopped
0:47:03 > 0:47:06everybody thinking about a team but think about individual sales.
0:47:06 > 0:47:09Selina was constantly complaining, moaning, being completely negative,
0:47:09 > 0:47:11and she really brought down the morale of the team.
0:47:11 > 0:47:13I don't think you can blame everything on me.
0:47:13 > 0:47:14You guys didn't listen,
0:47:14 > 0:47:16you ignored everything that Scott asked you to do.
0:47:16 > 0:47:20I will back that up as well. I mean, not so much you, Vana,
0:47:20 > 0:47:23I mean, you two guys didn't really listen to anything I had to say.
0:47:23 > 0:47:25- Which two?- Brett and Sam.
0:47:25 > 0:47:27You can look at me how you want,
0:47:27 > 0:47:29but I don't feel like you was really listening to me.
0:47:29 > 0:47:33Sam, you're stuck inside the shop all day long, right?
0:47:33 > 0:47:36- Yes.- And you had nothing else to do. The only other thing you did,
0:47:36 > 0:47:39you messed up on calculations yet again.
0:47:39 > 0:47:42I have visions of you just going through the motions.
0:47:42 > 0:47:44I have to completely disagree.
0:47:44 > 0:47:47Obviously, the calculations I messed up, I hold my hands up to that.
0:47:47 > 0:47:51In terms of selling, saying that I was in the shop doing nothing all day is...is ludicrous.
0:47:51 > 0:47:53I think it's about attitude
0:47:53 > 0:47:56- and my attitude was positive. I wanted to keep...- Yeah.
0:47:56 > 0:47:59I don't completely agree with the whole positive thing, cos I don't...
0:47:59 > 0:48:02I don't actually particularly like working with you, Sam.
0:48:02 > 0:48:05Where was you helping other people and team stuff you talk about now?
0:48:05 > 0:48:07You're part of this as much as everybody else
0:48:07 > 0:48:10and I don't think you should be passing the buck to other people.
0:48:10 > 0:48:12No, I don't think so, Scott. You were so positive,
0:48:12 > 0:48:14you were the one that decided to keep me in the shop.
0:48:14 > 0:48:16- You had a good energy on selling. - Yeah.- Fair enough.
0:48:16 > 0:48:18I'm trying to win this as a team as well...
0:48:18 > 0:48:20- Absolutely.- ..and I want as much sales as possible.
0:48:20 > 0:48:23- You just said I had good energy for the team.- Yeah, selling.
0:48:23 > 0:48:25But it doesn't mean it's about teamwork,
0:48:25 > 0:48:26it's about individual sales.
0:48:26 > 0:48:28But as a team, did you work? I don't think so.
0:48:30 > 0:48:32I don't think there was enough of a strategy
0:48:32 > 0:48:34and a lot of the decisions, I felt, were made on a whim.
0:48:34 > 0:48:36I couldn't agree more fully with Vana.
0:48:36 > 0:48:39I think there are two reasons for the failure of this task.
0:48:39 > 0:48:40One was team energy and spirit,
0:48:40 > 0:48:43and I feel that Selina is largely at fault there.
0:48:43 > 0:48:46She spends a lot of her time retrospectively complaining,
0:48:46 > 0:48:48which I don't think is conducive to teamwork.
0:48:48 > 0:48:51And I think the second reason for the failure of this task is
0:48:51 > 0:48:53a lack of strategy and I agree with Vana.
0:48:53 > 0:48:55- I think...- Well, I don't see any strategy from you either.
0:48:55 > 0:48:58Sam, I'd like to speak up, actually. I'm not going to make
0:48:58 > 0:49:00personal comments about other people on the team,
0:49:00 > 0:49:02I do think there are very selfish people here
0:49:02 > 0:49:05that don't take responsibility for things they may have done
0:49:05 > 0:49:06and like to point the finger at others.
0:49:06 > 0:49:09It's difficult for me to work in that environment and I shouldn't be
0:49:09 > 0:49:12- so sensitive to it, but I... - You are sensitive, aren't you?
0:49:12 > 0:49:15You got sensitive in another task. You can't just go throwing a wobbly
0:49:15 > 0:49:18all the time when things are not going your way, don't you think?
0:49:18 > 0:49:21- I completely agree with you, but... - It's no good agreeing with me!
0:49:21 > 0:49:23It's a case of how many more times
0:49:23 > 0:49:26are we going to have to put up with this trait?
0:49:26 > 0:49:30Brett, supply and demand - that's what this is all about, OK?
0:49:30 > 0:49:32So, look, I'm demanding the answers
0:49:32 > 0:49:36and you better bloody well supply them, as far as I'm concerned, OK?
0:49:36 > 0:49:39- Yes, Lord Sugar.- You heard what these others have said.
0:49:39 > 0:49:41- Now speak up for yourself, then, tell me.- Um, to be honest,
0:49:41 > 0:49:45Scott, on the first day, started with massively good intentions.
0:49:45 > 0:49:46However, it didn't work and I think,
0:49:46 > 0:49:48with the pressure building on Scott's shoulders,
0:49:48 > 0:49:51wrong decisions were made and it failed for the rest of the day.
0:49:53 > 0:49:57Scott, who are you bringing back into this boardroom?
0:49:59 > 0:50:02It's quite tough, but I'm going to bring back
0:50:02 > 0:50:04Sam...
0:50:04 > 0:50:05and Brett.
0:50:07 > 0:50:11OK. Ladies, off you go back to the house.
0:50:17 > 0:50:19Right, you three gentlemen,
0:50:19 > 0:50:25I have expressed my disappointment of the lack of business nous.
0:50:26 > 0:50:29I'm going to have a chat with Karren and Claude.
0:50:29 > 0:50:33At least one of you are going to be leaving today, OK? Off you go.
0:50:41 > 0:50:43Brett, I mean, he is a grafter.
0:50:43 > 0:50:45- He's a bit aggressive, a bit inflexible.- Hmm.
0:50:45 > 0:50:49And I think he can start an argument just by being by himself.
0:50:49 > 0:50:52- Sam, is he out of his depth here? - There were times when
0:50:52 > 0:50:55I was watching him, where I didn't think he knew what was going on.
0:50:55 > 0:50:58He openly admits that he's not very good at numbers,
0:50:58 > 0:51:01which is not a good thing if you're going into business.
0:51:01 > 0:51:04- Scott?- He's a smart fella, but, for some reason,
0:51:04 > 0:51:08- he did not pull this thing together. - We can all have bad days.
0:51:08 > 0:51:11The point of this process is to decide - how many bad days?
0:51:11 > 0:51:14This is the second time he's failed as the project manager.
0:51:18 > 0:51:20TELEPHONE RINGS
0:51:20 > 0:51:22Yes, Lord Sugar?
0:51:22 > 0:51:25- Yeah, can you send the three of them in, please?- 'Yes, Lord Sugar.'
0:51:25 > 0:51:27Lord Sugar will see you now.
0:51:37 > 0:51:41- Scott...- Yeah.- ..why did you bring Brett back in here?
0:51:41 > 0:51:43Things have to be done in his way.
0:51:43 > 0:51:47If not, he does get... I wouldn't say aggressive, but he's very bullish.
0:51:47 > 0:51:50So, Brett, being in the navy, I mean,
0:51:50 > 0:51:52would you think, in this process, you've started a few mutinies?
0:51:52 > 0:51:54To be honest, Lord Sugar,
0:51:54 > 0:51:56I don't think people like to hear honesty sometimes.
0:51:56 > 0:51:58Yes, me and Scott bumped heads in the shop.
0:51:58 > 0:52:00I didn't like the way in which he spoke to me.
0:52:00 > 0:52:02However, I still done what he had asked.
0:52:02 > 0:52:04There's a certain way to deal with things.
0:52:04 > 0:52:06- OK, you might not have agreed with how I spoke to you...- Yeah.
0:52:06 > 0:52:09- ..but it just escalated... - Yeah, I understand that.
0:52:09 > 0:52:11- ..and you said you'd smash my face in.- I didn't say that.
0:52:11 > 0:52:14- I said, "Don't speak to me like that."- He didn't say that.- Huh?
0:52:14 > 0:52:17- He didn't say that, Scott. That's not fair.- I never said anything.
0:52:17 > 0:52:19- I was never violent. - You said you'd smash my face in.
0:52:19 > 0:52:20No, he didn't say that.
0:52:20 > 0:52:23He said, "If you talk to me like that again..."
0:52:23 > 0:52:26- and then it just ended. - Yeah, it just stopped.- It stopped.
0:52:26 > 0:52:29Scott, you did make reference about moving stock and, obviously,
0:52:29 > 0:52:33I did try to verbalise the fact that I don't think that's a good idea.
0:52:33 > 0:52:35Yeah, OK, but what I'm saying is, especially in business,
0:52:35 > 0:52:37there's a certain way of reacting to things.
0:52:37 > 0:52:40OK, this smash-your-face-in thing, maybe I've got that wrong.
0:52:40 > 0:52:42I THOUGHT I heard that.
0:52:42 > 0:52:46Sam, I'm looking for a business partner.
0:52:46 > 0:52:51- Mm-hm.- Somebody who I'm going to invest £250,000 in.
0:52:51 > 0:52:55I, and indeed Karren and Claude,
0:52:55 > 0:52:57we're a bit concerned that
0:52:57 > 0:53:01perhaps, you know, you may have reached the end of the road here.
0:53:01 > 0:53:04I've been trying throughout this process to prove that
0:53:04 > 0:53:07I do have business acumen and that I am a credible business candidate.
0:53:07 > 0:53:10It would upset me if that's not coming across,
0:53:10 > 0:53:12because I feel like I have been a good candidate.
0:53:12 > 0:53:14Are you here to win an investment?
0:53:14 > 0:53:15Yeah, absolutely,
0:53:15 > 0:53:18because I really fundamentally believe in my business plan.
0:53:18 > 0:53:21If I was lucky enough to get to the stage where my business plan
0:53:21 > 0:53:23will be looked at, I think you'll see that it's
0:53:23 > 0:53:26- an incredibly good business plan. - Have you ever run a business?
0:53:26 > 0:53:27I've never RUN a business.
0:53:27 > 0:53:29I am self-employed, so I know what it is to work...
0:53:29 > 0:53:33Well, you're self-employed, cos you're tutoring youngsters,
0:53:33 > 0:53:36- I think in English, isn't it? - All manner of subjects.
0:53:36 > 0:53:38- I teach...- Not maths.
0:53:38 > 0:53:44Now, Scott, why shouldn't I fire you as the least successful manager
0:53:44 > 0:53:46since David Moyes in Manchester?
0:53:46 > 0:53:48I think, consistently, throughout the whole process,
0:53:48 > 0:53:52I've put in a lot of my effort and I've achieved a lot of good things.
0:53:52 > 0:53:54So have we all, Scott.
0:53:54 > 0:53:57Yeah, yeah, OK, but I think that I've had a big part to play,
0:53:57 > 0:53:59especially in sales.
0:53:59 > 0:54:02On this occasion, I just...
0:54:02 > 0:54:04You lost it. Your head's gone.
0:54:04 > 0:54:06What's this "mojo" you keep referring to?
0:54:06 > 0:54:09I found quite quickly that this team was going to be hard to manage.
0:54:09 > 0:54:13My worry is that if you say, "I was worried about managing this team",
0:54:13 > 0:54:16do you think that potentially that had a negative impact throughout,
0:54:16 > 0:54:17it was like a self-fulfilling prophecy?
0:54:17 > 0:54:20Yeah, OK, but I'm not here to hold everybody's hand at all times.
0:54:20 > 0:54:22Who should get fired today, then?
0:54:22 > 0:54:24To be honest, with the way that it's gone at the moment,
0:54:24 > 0:54:26I reckon Scott should be fired.
0:54:26 > 0:54:30- Scott?- I personally think that Sam should be fired.
0:54:30 > 0:54:32- You're not here for a serious business.- That's...
0:54:32 > 0:54:34You haven't seen my business plan!
0:54:34 > 0:54:36- How DARE you sit there and say that! - All right, OK.
0:54:36 > 0:54:39I think it's outrageous.
0:54:39 > 0:54:42How many times you been back in the last three, Scott?
0:54:42 > 0:54:45- Twice. Project manager.- Twice, yeah. How many times you been back?- Twice.
0:54:45 > 0:54:47- And you?- Three now, Lord Sugar.
0:54:47 > 0:54:49There's statistics for you.
0:54:53 > 0:54:57On this particular task, there were deliberate things set
0:54:57 > 0:55:02for you to show me, grasp, pick up, but you didn't.
0:55:02 > 0:55:06Scott, your performance in this particular task
0:55:06 > 0:55:11leads me to think that maybe there's a lack of consistency.
0:55:11 > 0:55:14It puts into doubt your ability to remain.
0:55:17 > 0:55:20Sam, the last time you was in this position,
0:55:20 > 0:55:24it was that close that you were going
0:55:24 > 0:55:30and, to be perfectly frank with you, I...left you in the process,
0:55:30 > 0:55:35because I felt, well, look, give this chap another chance.
0:55:37 > 0:55:42But, Brett, I'm not sure whether I can deal with someone as blunt
0:55:42 > 0:55:46and as straightforward that clearly alienates people.
0:55:48 > 0:55:51It's regretful that I have to say...
0:55:54 > 0:55:56..I have concluded...
0:55:58 > 0:56:00..that...
0:56:00 > 0:56:02Sam...
0:56:02 > 0:56:06- you're fired.- Thank you. Thank you anyway. Thank you.
0:56:29 > 0:56:32I'm going to give you another chance, OK?
0:56:32 > 0:56:33You two, go back to the house, all right?
0:56:33 > 0:56:36BOTH: Thank you, Lord Sugar.
0:56:56 > 0:57:00Throughout this process, I've been really clear that integrity is key.
0:57:01 > 0:57:04Scott was taking a very deplorable tact in the boardroom
0:57:04 > 0:57:06and I don't think that's a good quality in anyone.
0:57:08 > 0:57:11- Why did he take Sam in? - Obviously, he did the numbers wrong.
0:57:11 > 0:57:14Scott just said he found him a bit difficult to work with.
0:57:14 > 0:57:17- YOU were the one who said that a lot...- No, I didn't. Scott said it.
0:57:19 > 0:57:23- Oh, my God, Sam's gone. - Well done, Brett.- You all right?
0:57:23 > 0:57:24You all right?
0:57:24 > 0:57:28It was, er, quite brutal. It wasn't a very nice experience.
0:57:28 > 0:57:30Obviously, Scott's took me back in there,
0:57:30 > 0:57:32as someone's who's not necessarily classed as a team player.
0:57:32 > 0:57:34No, no, no, it's not about team and stuff.
0:57:34 > 0:57:37I just said we clashed heads a few times yesterday.
0:57:37 > 0:57:39You're a dominant force.
0:57:39 > 0:57:41Leave the last task at the door. It's happened.
0:57:41 > 0:57:44No matter who much you might trust someone and think they're your mate,
0:57:44 > 0:57:46it's dog-eat-dog.
0:57:50 > 0:57:53Now nine candidates remain.
0:57:53 > 0:57:58Lord Sugar's search for his next business partner continues.
0:58:00 > 0:58:01Next time:
0:58:01 > 0:58:06This next task is all about party-planning.
0:58:06 > 0:58:07Two birthdays to put on...
0:58:07 > 0:58:10- Is there any no-nos? - I've got a nut allergy.
0:58:10 > 0:58:12- We're having a disaster. - You're breaking my heart.
0:58:12 > 0:58:16- ..20 kids to entertain...- I don't have children and I don't like them.
0:58:16 > 0:58:17We need to get the atmosphere going.
0:58:17 > 0:58:19# In, out, in, out Shake it all about. #
0:58:19 > 0:58:21- That's old! - ..but in the boardroom...
0:58:21 > 0:58:24First rule of party-planning is don't poison the client.
0:58:24 > 0:58:26..just one party pooper.
0:58:26 > 0:58:29It's certainly memorable, taking Mum out on a bleedin' stretcher!
0:58:29 > 0:58:30You're fired.