0:00:02 > 0:00:04£250,000.
0:00:04 > 0:00:05It's an acorn,
0:00:05 > 0:00:09which we want grown into a great oak tree.
0:00:09 > 0:00:13Lord Sugar's on the hunt for a brand-new business partner.
0:00:13 > 0:00:15If you think this process is tough,
0:00:15 > 0:00:17it's just got a whole lot tougher.
0:00:17 > 0:00:20Over the next 12 weeks, you are out of your comfort zone.
0:00:21 > 0:00:24Ready to fight for his funding,
0:00:24 > 0:00:2618 aspiring entrepreneurs.
0:00:28 > 0:00:30Supply and demand, that's what this is about.
0:00:30 > 0:00:32I'm demanding the answers,
0:00:32 > 0:00:34you better bloody well supply them.
0:00:34 > 0:00:38On the table, a quarter-million-pound investment...
0:00:39 > 0:00:43..and a 50-50 partnership with Britain's toughest backer.
0:00:43 > 0:00:46You haven't used any of your skills,
0:00:46 > 0:00:47any of your knowledge.
0:00:47 > 0:00:49Mistake on that, mistake on this,
0:00:49 > 0:00:51straight in the bin.
0:00:51 > 0:00:53- Yeah, Rich, come on!- Let's go, mate.
0:00:53 > 0:00:55It's a deal worth battling for.
0:00:55 > 0:00:58Do not talk over me! I am talking, OK.
0:00:58 > 0:00:5918 candidates...
0:01:01 > 0:01:02ALL: Yeah!
0:01:02 > 0:01:05- Pedestrians, out of the way. - We are going to be...explosive!
0:01:05 > 0:01:06..12 testing weeks...
0:01:06 > 0:01:08I really don't know what to do.
0:01:08 > 0:01:10I messed up a bit, didn't I? Oh, my God.
0:01:10 > 0:01:12..one life-changing opportunity...
0:01:12 > 0:01:14You're fired, you're fired.
0:01:14 > 0:01:16This is a bad call on strategy.
0:01:16 > 0:01:18You're fired.
0:01:27 > 0:01:29Previously on The Apprentice...
0:01:29 > 0:01:32You're going to go and open up your own discount store.
0:01:32 > 0:01:34The teams went north...
0:01:34 > 0:01:37We are Manchester's newest discount store!
0:01:37 > 0:01:39..as prices went south...
0:01:39 > 0:01:41Rock bottom prices. Come on in!
0:01:41 > 0:01:43At Scott's shop...
0:01:43 > 0:01:45I want that stuff in there.
0:01:45 > 0:01:47- Speak to me like that again... - ..sparks flew...
0:01:47 > 0:01:51- I sold the most yesterday. - You did yesterday, but this morning you didn't.- Whatever, whatever.
0:01:51 > 0:01:53Oh, my gosh.
0:01:53 > 0:01:55..but sales stalled...
0:01:55 > 0:01:57- Do you want to come and look at our new discount store?- No.
0:01:57 > 0:01:58Sir, and yourself?
0:01:58 > 0:02:00On the other team...
0:02:00 > 0:02:02Does Jammy Dodgers go with washing powder?
0:02:02 > 0:02:04..for retailer Gary...
0:02:04 > 0:02:07You are making the manager very happy.
0:02:07 > 0:02:08..profits piled up.
0:02:08 > 0:02:10Eight, nine, ten... We'll call it £11.
0:02:10 > 0:02:12And in the boardroom,
0:02:12 > 0:02:14his store won the war.
0:02:14 > 0:02:18So you made over £1,000 in the course of this exercise.
0:02:18 > 0:02:19Very good.
0:02:19 > 0:02:20On the losing team...
0:02:20 > 0:02:23Yes, me and Scott bumped heads in the shop.
0:02:23 > 0:02:25- You said you'd smash my face in. - I didn't say that.
0:02:25 > 0:02:27..Scott pointed the finger...
0:02:27 > 0:02:29You're not here for a serious business.
0:02:29 > 0:02:31That's, oh! You haven't seen my business plan.
0:02:31 > 0:02:34- How dare you sit there and say that...- Right, OK.
0:02:34 > 0:02:36..and Sam was shown the door.
0:02:36 > 0:02:39The last time you was in this position,
0:02:39 > 0:02:41it was that close, Sam.
0:02:42 > 0:02:44- You're fired.- Thank you.
0:02:44 > 0:02:46Thank you, anyway. Thank you.
0:02:46 > 0:02:48He became the ninth casualty of the boardroom.
0:02:49 > 0:02:53Now nine remain to fight for the chance to become
0:02:53 > 0:02:55Lord Sugar's business partner.
0:03:04 > 0:03:05PHONE RINGS 6am...
0:03:08 > 0:03:10- Hello?- 'Good morning.
0:03:10 > 0:03:13'Lord Sugar would like you to meet him at the Museum Of Childhood.
0:03:13 > 0:03:16- 'The cars will be outside in 20 minutes.'- Thank you.
0:03:16 > 0:03:19MUSIC: Aufforderung Zum Tanz, OP. 65 by Hamburg Radio Symphony Orchestra
0:03:19 > 0:03:22Guys, wake up! 20 minutes, Museum Of Childhood.
0:03:22 > 0:03:25We've got that winning fever. It's like football teams, isn't it?
0:03:25 > 0:03:26Winning breeds winning, doesn't it?
0:03:26 > 0:03:30Selina throws negativity into every single project we turn up on.
0:03:30 > 0:03:32And Scott, if you don't agree with something he says,
0:03:32 > 0:03:34he starts getting into a sulk.
0:03:46 > 0:03:47Are you going to be PM again?
0:03:47 > 0:03:49No. It's just been...
0:03:49 > 0:03:51horrendous.
0:03:51 > 0:03:54Throughout the test, there's a lot of people who have been good
0:03:54 > 0:03:56at one particular sort of thing.
0:03:56 > 0:03:58Joe, for example, is a very strong salesperson.
0:03:58 > 0:04:02But I think that there's other things that he hasn't proved yet.
0:04:02 > 0:04:05But then you're not a strong seller-negotiator.
0:04:10 > 0:04:12The Museum Of Childhood.
0:04:13 > 0:04:18Under one roof, Britain's largest collection of kids' things.
0:04:28 > 0:04:31- Good morning. - ALL: Good morning, Lord Sugar.
0:04:31 > 0:04:34Children's parties are a great industry.
0:04:34 > 0:04:35Believe it or not,
0:04:35 > 0:04:38over £2 billion a year is spent by parents
0:04:38 > 0:04:41putting on parties for children.
0:04:41 > 0:04:45And that's what this next task is all about - party planning.
0:04:45 > 0:04:48I've lined up a client for each team.
0:04:48 > 0:04:52They're parents looking to hold a birthday party for their child.
0:04:52 > 0:04:57And what you need to do is to throw the birthday boy or girl
0:04:57 > 0:04:59a party to remember.
0:04:59 > 0:05:02Those clients have an initial budget of £2,000.
0:05:02 > 0:05:07The winning team is the team that makes the most amount of profit.
0:05:07 > 0:05:09Think carefully about this.
0:05:09 > 0:05:13Spend too little, you're going to put on a rubbish event
0:05:13 > 0:05:17and the client will have the right to demand money back.
0:05:17 > 0:05:20Spend too much, you're not going to make much profit.
0:05:20 > 0:05:24Now, Selina, this is right up your alley.
0:05:24 > 0:05:26You do events, right?
0:05:26 > 0:05:28So you are going to be the project manager.
0:05:28 > 0:05:31- Gary, you were the project manager last week.- Yes, Lord Sugar.
0:05:31 > 0:05:35Well, I also understand that you want to start an events company.
0:05:35 > 0:05:38So I'm going to suggest that you are the project manager again.
0:05:40 > 0:05:44Now, Connexus, you haven't got a great track record for winning.
0:05:45 > 0:05:47To give you a little boost,
0:05:47 > 0:05:50Selina, your choice.
0:05:50 > 0:05:54Would you pick one of the people from that team to come over and help you.
0:05:54 > 0:05:55Um...
0:05:55 > 0:05:57I would like to pick Richard.
0:05:57 > 0:05:59Richard,
0:05:59 > 0:06:01move over to this team.
0:06:05 > 0:06:08I'll see you back in the boardroom in a couple of days' time.
0:06:08 > 0:06:09Off you go.
0:06:13 > 0:06:17I think coming into you guys, I can feel, like, loads more energy.
0:06:17 > 0:06:18- Breath of fresh air.- Yeah.
0:06:18 > 0:06:20A breath of fresh air.
0:06:20 > 0:06:22I don't have children and I don't like them,
0:06:22 > 0:06:25but that's not to say that I'm not brilliant at putting on children's events.
0:06:25 > 0:06:27- We're going to win.- Definitely.
0:06:27 > 0:06:30Tomorrow the teams will put on their parties.
0:06:30 > 0:06:33Today, a chance to meet the clients...
0:06:33 > 0:06:36What we're going to do is go in there and get information.
0:06:36 > 0:06:38That's how I always deal with clients at home.
0:06:38 > 0:06:40We go in, we do information gathering.
0:06:40 > 0:06:42The main focal point is I actually want to listen to them
0:06:42 > 0:06:45and let them tell us what their expectations are.
0:06:45 > 0:06:47I've worked in retail for the last six-and-a-half years,
0:06:47 > 0:06:50but my business plan is all about creating events and entertaining.
0:06:50 > 0:06:53Now, whilst it might not specialise in children's parties,
0:06:53 > 0:06:54the principle is still the same.
0:06:54 > 0:06:57For Gary, birthday boy Jamal.
0:06:57 > 0:06:59- Good morning. How are you doing? - I'm Yusef.- Gary.
0:06:59 > 0:07:03Holding the purse strings, parents Julie and Yusef...
0:07:03 > 0:07:05Thanks ever so much your time.
0:07:05 > 0:07:07Obviously it would be great just hear a bit about yourselves
0:07:07 > 0:07:11- and come up with some proposals for a great day.- OK.
0:07:11 > 0:07:13- Anything you're really into at the moment?- Active stuff.
0:07:13 > 0:07:16Yeah, outdoors activities. We'll see what we can do with that.
0:07:16 > 0:07:19CHARLEINE: And what sort of foods are you into?
0:07:19 > 0:07:20- Likes his burgers, don't you?- Yeah.
0:07:20 > 0:07:23- A man of my own heart.- What sort of cake do you want, Jamal?
0:07:23 > 0:07:25- Chocolate.- Chocolate cake, fantastic.
0:07:25 > 0:07:28I think Gary and his team have done very well.
0:07:28 > 0:07:30Clearly listened to what the client wants,
0:07:30 > 0:07:31very good rapport with the family,
0:07:31 > 0:07:34which I think is very, very important.
0:07:34 > 0:07:35Is there any no-noes that you want us to avoid?
0:07:35 > 0:07:37I've got a nut allergy, so...
0:07:37 > 0:07:40- A nut allergy?- It's a very severe allergy. It's quite key.
0:07:40 > 0:07:43We need Julie to feel comfortable during the day.
0:07:43 > 0:07:45Yeah, fantastic.
0:07:45 > 0:07:47Meeting their clients,
0:07:47 > 0:07:4913-year-old Nicole and mum, Melissa...
0:07:49 > 0:07:51- Hello.- ..Selina's team.
0:07:51 > 0:07:53Really, we're here to get some information
0:07:53 > 0:07:55so that we can prepare the best party for you.
0:07:55 > 0:07:57There's actually a lot of activities that we can do.
0:07:57 > 0:07:59Maybe karaoke, possibly dance-off,
0:07:59 > 0:08:00we could also do a treasure hunt...
0:08:00 > 0:08:02That might be a little bit young for you.
0:08:02 > 0:08:05How do you feel about face painting or, like, a glam-booth?
0:08:05 > 0:08:07Do you like dressing up in fancy dress?
0:08:07 > 0:08:10Would you be interested in fire-breathers or stilt-walkers?
0:08:10 > 0:08:13I've been a fire-breather and circus skills performer for over ten years.
0:08:16 > 0:08:19Selina is so keen to get down to business and ask her questions
0:08:19 > 0:08:22and get answers, that she actually was a little bit scary.
0:08:22 > 0:08:26- So are you into, like, hair products and make-up?- Um...
0:08:26 > 0:08:28Quite strange for me to say someone's scary,
0:08:28 > 0:08:31but she's down there, in your face, asking lots of questions
0:08:31 > 0:08:34and I think a more gentle approach might have elicited
0:08:34 > 0:08:36the answers more quickly.
0:08:36 > 0:08:37Considering it's Nicole's party,
0:08:37 > 0:08:40not something too contrived, I suppose.
0:08:40 > 0:08:42I also think not too girlie, as well.
0:08:42 > 0:08:43I like sports.
0:08:43 > 0:08:46- We could have some sporting activities.- Yes.
0:08:46 > 0:08:48So, obviously, we're going to work within the budget,
0:08:48 > 0:08:52but then there's other things that may be out of budget that we can suggest.
0:08:52 > 0:08:55The parties have a starting price of £2,000...
0:08:55 > 0:08:57Did you want to give anything out at the end of the party?
0:08:57 > 0:08:58Any gifts to the guests?
0:08:58 > 0:09:02..but teams can offer extras to try and up the spend.
0:09:02 > 0:09:04Normally it's just your traditional party bags.
0:09:04 > 0:09:06Is it worth taking some contact details, as well?
0:09:06 > 0:09:10- Then we'll run through some proposals and see what we can do to make it memorable.- Yes.
0:09:10 > 0:09:14- We'll look forward to speaking with you soon.- Thank you very much. - Fantastic.- Pleasure.
0:09:14 > 0:09:16Selina thinks she asked all the right questions.
0:09:16 > 0:09:19She didn't miss a trick...except one.
0:09:19 > 0:09:21- Contact details.- Take care, bye.
0:09:21 > 0:09:24They want to upsell products to the client.
0:09:24 > 0:09:27How are they going to get in touch with Melissa? That's a big mistake.
0:09:28 > 0:09:29Clients consulted...
0:09:29 > 0:09:31We've got zombie laser tag.
0:09:31 > 0:09:34The children could turn up and be like, "Oh, zombies(!)"
0:09:34 > 0:09:37..next, plan the perfect day...
0:09:37 > 0:09:39Listening to the client very strongly,
0:09:39 > 0:09:41I believe it's going to be outdoors activities.
0:09:41 > 0:09:44On hand, a brochure of party packages.
0:09:44 > 0:09:45Outdoor adventure?
0:09:45 > 0:09:49So that's a mixture of a climbing wall and a team game across a river.
0:09:49 > 0:09:51- DAVID:- I actually was a ropes course instructor.
0:09:51 > 0:09:53And, actually, it's team bonding, as well.
0:09:53 > 0:09:56I do have a background in working at children's camps
0:09:56 > 0:09:58and if we've got to lead these activities in the morning,
0:09:58 > 0:10:00you're going to need a professional to do it
0:10:00 > 0:10:02and I am that professional.
0:10:02 > 0:10:04Overall, we're thinking of games and activities,
0:10:04 > 0:10:06because she's sporty and likes these kinds of things.
0:10:06 > 0:10:09The mini Olympics, if we can get the hula hoops, the beanbags,
0:10:09 > 0:10:12you do your relays, myself and Scott, we'd help 'em.
0:10:12 > 0:10:13I see you guys as being, as being
0:10:13 > 0:10:17- really strong on the games-hosting side.- Yeah, totally.- Yeah.
0:10:17 > 0:10:20I looked at it as, how can I make the most profit?
0:10:20 > 0:10:23I would actually like to try and come in about five, 600 quid.
0:10:23 > 0:10:26- Mm-hm.- Because if you do that and you up-sell,
0:10:26 > 0:10:28it's very hard to lose this task.
0:10:28 > 0:10:33My job is definitely make sure that I keep the reins on the creatives,
0:10:33 > 0:10:36like Selina, so she doesn't overspend.
0:10:36 > 0:10:38It will be integral to winning this task.
0:10:38 > 0:10:41Also on the agenda, the food and drink.
0:10:41 > 0:10:42I was thinking about afternoon tea.
0:10:42 > 0:10:45You know, she is a tomboy, but she's also quite a mature young lady.
0:10:45 > 0:10:47I'm your figures man, so I'm going to tell you the facts,
0:10:47 > 0:10:50barbecue food is cheap.
0:10:50 > 0:10:54We won't be spending 500, so I'm leaning towards afternoon tea.
0:10:56 > 0:10:58Lunchtime.
0:10:58 > 0:11:00The teams divide.
0:11:01 > 0:11:03Half head off to find food and entertainment.
0:11:03 > 0:11:06Selina, she can't do fire breathing. First, does she have the tools?
0:11:06 > 0:11:09Can she just breathe any type of fire? Like, am I missing something?
0:11:09 > 0:11:12- RICHARD LAUGHS - She can put a match in her mouth and start breathing it?
0:11:12 > 0:11:15- She should get a lighter, blah. - Really?- Really bad breath, yeah.
0:11:15 > 0:11:17THEY LAUGH
0:11:17 > 0:11:21The rest will road test potential parties.
0:11:21 > 0:11:23Three, two, one, go!
0:11:23 > 0:11:25Good, good. Come on now!
0:11:25 > 0:11:28Planning a mini Olympics, Brett, Scott...
0:11:28 > 0:11:31..and project manager, Selina.
0:11:31 > 0:11:33- Our group is 13 to 14-year-old girls.- Yeah.
0:11:33 > 0:11:36Just want to make sure these games are going to appeal to them.
0:11:36 > 0:11:37You've got 90 minutes of activities
0:11:37 > 0:11:40and in that time, I ain't going to make Olympic champion,
0:11:40 > 0:11:42but I want you to feel like Olympic champion
0:11:42 > 0:11:46by the time you finish and that will be enough to make anyone's party.
0:11:46 > 0:11:48- Me and you, let's do it.- Let's go!
0:11:48 > 0:11:50- CLAUDE:- My concern is this venue.
0:11:50 > 0:11:53It's an athletics arena, it's for sporty people.
0:11:53 > 0:11:56Now, Nicole is sporty all right. What about her nine friends?
0:11:56 > 0:11:59- SELINA:- So, just wanting to talk to you about the price.
0:11:59 > 0:12:03Cost of entry for ten kids, £195.
0:12:03 > 0:12:07We were hoping if possible we could reduce the cost to around £140.
0:12:07 > 0:12:08- 140?- Yeah.
0:12:08 > 0:12:11That is asking for 25% off.
0:12:11 > 0:12:15How about we meet middle way...169?
0:12:15 > 0:12:17- That sounds fantastic. - Shake on it?- Indeed.
0:12:17 > 0:12:19- Shaken.- Thank you very much.
0:12:19 > 0:12:22Essex. An outdoor adventure park.
0:12:22 > 0:12:24Come on, Gary, you can do it!
0:12:24 > 0:12:26Showing his project manager the ropes...
0:12:26 > 0:12:28- Remember, keep your hands on the tyres.- ..David.
0:12:28 > 0:12:30Come on, big man.
0:12:30 > 0:12:32This activity really fits the client's brief.
0:12:32 > 0:12:35He loves being outside, he loves activity.
0:12:35 > 0:12:37- Whoo!- So far, so good.
0:12:37 > 0:12:39Next, to maximise profits...
0:12:39 > 0:12:42I qualified as a high ropes and low ropes instructor.
0:12:42 > 0:12:45- Oh, very nice, yes. - ..negotiate a knock-down price.
0:12:45 > 0:12:49So, you guys are happy to take on all of that hosting,
0:12:49 > 0:12:52the energy, that drive?
0:12:52 > 0:12:55I would really be comfortable in using these facilities.
0:12:55 > 0:12:58You think so? OK, the package price is 260.
0:12:58 > 0:13:02Given your experience, the best we could offer is 220.
0:13:02 > 0:13:04If I'm honest, when I came here,
0:13:04 > 0:13:07I had a mind of 20% off the price, which would be £208.
0:13:07 > 0:13:11- Would that be, could we accept £208? 20%?- 220.
0:13:11 > 0:13:14That's the very lowest that we could offer.
0:13:14 > 0:13:17- Great.- As Gary and David seal the deal...
0:13:18 > 0:13:22..shopping for party supplies, Charlene and Joseph.
0:13:22 > 0:13:26David, in the morning, he was like pinpointing people that he thinks
0:13:26 > 0:13:29need to prove themselves and one of those he mentioned was yourself.
0:13:29 > 0:13:31What does he think he adds each week?
0:13:31 > 0:13:34Cos I don't think he adds a great deal, to be fair.
0:13:34 > 0:13:36Time to price up extras...
0:13:36 > 0:13:38He wants to do party bags and some nice T-shirts,
0:13:38 > 0:13:41so we need to get something to put in the party bag.
0:13:41 > 0:13:42..to try and tempt the clients.
0:13:42 > 0:13:44These are quite cool.
0:13:44 > 0:13:45Ten bracelets, 5.50.
0:13:45 > 0:13:48What about those two glow sticks and then a pair of sunglasses?
0:13:48 > 0:13:51- TELEPHONE RINGS - Hello, Gary.- 'Hi, Joseph.'
0:13:51 > 0:13:54The gift bags, right, just to run quickly through what we've got,
0:13:54 > 0:13:56a glow stick necklace, a glow stick wristband
0:13:56 > 0:14:00and a pair of Hawaiian sunglasses with, like some palm trees on.
0:14:00 > 0:14:02I'm just worried, I think they're quite tacky.
0:14:02 > 0:14:05They're 11 years old, I think they'll get on board with them.
0:14:05 > 0:14:07- What would be the price of that bag, mate?- £6.50.
0:14:07 > 0:14:09Great, let's try and get £15 for them, mate.
0:14:09 > 0:14:11I'd suggest I'd rather not...have nothing than that.
0:14:11 > 0:14:14You know what items are in there, you give them the option,
0:14:14 > 0:14:15tell them what's in them.
0:14:15 > 0:14:17Tell them what's included and I reckon he'll laugh.
0:14:17 > 0:14:20Give you a call back in the next couple of minutes. Cheers.
0:14:20 > 0:14:22Central London.
0:14:22 > 0:14:25- Richard.- Nice to meet you.- How are you doing?- Hi, I'm Vana.- Vana.
0:14:25 > 0:14:27A top restaurant.
0:14:27 > 0:14:30- Which is the easiest to make out of this?- I would say the macaroons.
0:14:30 > 0:14:34Sent by Selina to suss out afternoon tea...
0:14:34 > 0:14:36Oh, no!
0:14:36 > 0:14:38..Vana and Richard.
0:14:38 > 0:14:40Wow, it's a lot harder than I thought!
0:14:41 > 0:14:45My thoughts are that this is going to be really complex.
0:14:45 > 0:14:48We would end up buying all the little cakes
0:14:48 > 0:14:50and maybe buying some scones made.
0:14:50 > 0:14:53- Do you think it's a risk? - We could pull off a barbecue...
0:14:53 > 0:14:55cheaper.
0:14:55 > 0:14:58- Yo, yo, yo. - Hi, guys. How's it going?
0:14:58 > 0:15:00If we're going to win this, we can't do the afternoon tea.
0:15:00 > 0:15:03OK, so what's your suggestion?
0:15:03 > 0:15:08Let's go and spend very little money on a barbecue experience.
0:15:08 > 0:15:11- Let's keep it simple. Keep it simple.- OK.
0:15:11 > 0:15:13If we are going to do a barbecue, we can't do it cheap.
0:15:13 > 0:15:16We have to do a really nice one with all the nice little nibbly bits
0:15:16 > 0:15:18that make a high-end barbecue. Bye-bye.
0:15:19 > 0:15:22- 'Hi, Gary, how are you?' - How are you doing, Yusef?
0:15:22 > 0:15:24Negotiating extras for his team...
0:15:24 > 0:15:27Really like to provide all the children with some party bags.
0:15:27 > 0:15:30- ..Gary.- We're going to have glow sticks, wristbands
0:15:30 > 0:15:33and we are going to even have little sunglasses in there as well.
0:15:33 > 0:15:34We'd do the party bags at £15.
0:15:36 > 0:15:37'Right.'
0:15:39 > 0:15:41'I'm not seeing £15 worth there.
0:15:41 > 0:15:44'I'm not sure how you have got to that figure.'
0:15:44 > 0:15:45I mean, what we can do is see
0:15:45 > 0:15:48if we can do a deal on the party bags, if that's OK.
0:15:48 > 0:15:50I laughed as soon as the client came back
0:15:50 > 0:15:52and said they weren't going to pay £15 for the party bags.
0:15:52 > 0:15:55What was in them was absolute rubbish.
0:15:55 > 0:15:59I could do the party bags for £9 each, yeah?
0:15:59 > 0:16:00- 'Yeah.'- Brilliant.
0:16:00 > 0:16:02The client has agreed to pay £9 for them,
0:16:02 > 0:16:05but I can guarantee you tomorrow, when he looks in that bag,
0:16:05 > 0:16:06he is not going to pay for them.
0:16:06 > 0:16:08We'd really like to provide all the children with some
0:16:08 > 0:16:11memorable personalised T-shirts.
0:16:11 > 0:16:14'You're saying £17 for the T-shirts. That sounds good.'
0:16:14 > 0:16:16Brilliant. Fantastic. Thanks ever so much for that, Yusef,
0:16:16 > 0:16:19and I look forward to a fantastic day tomorrow.
0:16:19 > 0:16:22- On the other team...- Possible up-sell, isn't it, the party bag?
0:16:22 > 0:16:26Richard's saying £2 odd, but that is going to be...
0:16:26 > 0:16:29I don't want a cheap party bag. I think that's quite important.
0:16:29 > 0:16:32..Selina is also thinking of calling her client.
0:16:34 > 0:16:36Are we missing something? We don't have a number.
0:16:36 > 0:16:38Sure it's not on that piece of paper?
0:16:38 > 0:16:39Erm... It's not there.
0:16:39 > 0:16:43Were we supposed to get her number or something?
0:16:43 > 0:16:45I feel like I'm missing out on something here.
0:16:45 > 0:16:48- I mean, here you are, contact telephone number.- Yeah.
0:16:48 > 0:16:50But I mean, like, am I completely overlooking something?
0:16:50 > 0:16:52- That's really bad.- Hello?- Hello.
0:16:52 > 0:16:54We are literally having a disaster
0:16:54 > 0:16:56because we can't find the client's number.
0:16:56 > 0:17:00Do you have any pieces of paper that has the client information on?
0:17:00 > 0:17:03- Do you have the Yellow Pages? - The Yellow Pages?
0:17:03 > 0:17:06If we don't have her number, we can't up-sell anything.
0:17:06 > 0:17:08Oh, no, surely not.
0:17:12 > 0:17:137.15.
0:17:14 > 0:17:15Party bags, talk to us.
0:17:15 > 0:17:17Buy them.
0:17:18 > 0:17:20So, we want one pack of those.
0:17:22 > 0:17:24With no way of contacting the client...
0:17:24 > 0:17:26The party bags is kind of a standard anyway,
0:17:26 > 0:17:29so I think we are just going to have to do it.
0:17:29 > 0:17:31..Selina takes a punt.
0:17:31 > 0:17:34I'm thinking around a tenner per bag.
0:17:34 > 0:17:37Buying goods today without the certainty
0:17:37 > 0:17:40that that is what the client wants is a gamble.
0:17:40 > 0:17:42Maybe we can have something like a friendship band each.
0:17:42 > 0:17:45- Flowery candles? - Some dice with the letters on.
0:17:45 > 0:17:48They are buying products speculatively in the hope that
0:17:48 > 0:17:49tomorrow, when they meet the client,
0:17:49 > 0:17:52somehow or other they are going to be able to up-sell.
0:17:52 > 0:17:55I don't know what this is but I like that it has flashing lights on it.
0:17:55 > 0:17:58£80. Thank you very much. Thank you!
0:18:04 > 0:18:07- And a balloon! Thank you very much. - Thank you, bye.
0:18:08 > 0:18:10Today's final job...
0:18:10 > 0:18:14Do we need pickles? I was thinking more just mayo, ketchup and mustard.
0:18:14 > 0:18:17..order tomorrow's food online.
0:18:17 > 0:18:20These are the tiny little compromises that equal winning.
0:18:21 > 0:18:23Across the hall...
0:18:23 > 0:18:26For the cake we're going to go with a chocolate finger cake, yeah?
0:18:26 > 0:18:29..requested by Charleine and Joseph's client...
0:18:29 > 0:18:31Does any chocolate spread not have nuts in it?
0:18:31 > 0:18:33..one chocolate cake with no nuts.
0:18:33 > 0:18:36Milk chocolate spread. Hazelnuts.
0:18:36 > 0:18:38No, can't have that.
0:18:38 > 0:18:41Well, I've just found one and it doesn't say it contains nuts.
0:18:41 > 0:18:43The only thing it says is it "may contains nuts".
0:18:43 > 0:18:46I think just about everything these days says "may contain".
0:18:46 > 0:18:48I think we're just going to have to get it.
0:18:48 > 0:18:50- There you go. - Right, well done, Charleine.
0:18:50 > 0:18:52- Well done, Joseph.- Good job. - Yeah, done it.
0:18:52 > 0:18:54- PHONE RINGS - Super sub team.- 'Hi, guys.'
0:18:54 > 0:18:56We have got the gift items for the gift bags
0:18:56 > 0:19:00and we are looking at a cost price of about £10 per bag.
0:19:00 > 0:19:02- Wow.- We are obviously going to try and up-sell it to the client.
0:19:02 > 0:19:05You're breaking my heart. You're breaking my heart at that level.
0:19:05 > 0:19:08- Really sorry, we have to go. - £10 a party bag!
0:19:08 > 0:19:10I mean, are you serious?
0:19:10 > 0:19:12Like, what are we putting in there? Diamond rings?
0:19:12 > 0:19:14- Thank you very much.- Thank you.
0:19:14 > 0:19:15Plans in place...
0:19:15 > 0:19:17- It's the Lee Valley Sports Centre, isn't it?- Yeah.
0:19:17 > 0:19:19Basically, if there's any chance you could pass
0:19:19 > 0:19:22- it on to the client that would be fantastic.- Thank you very much.- OK.
0:19:22 > 0:19:24Tomorrow...
0:19:24 > 0:19:25Party time.
0:19:29 > 0:19:318am.
0:19:31 > 0:19:34Everybody gets a pack of pens, everybody gets one lip balm each.
0:19:34 > 0:19:37I think you guys are going to have to bring up the up-sell.
0:19:37 > 0:19:39I'm going to mention it to her when I see her.
0:19:39 > 0:19:41I'll apologise that we didn't get in touch yesterday.
0:19:41 > 0:19:44Brett, Scott and I will be doing some interactive games.
0:19:44 > 0:19:47We'll be keeping them entertained, getting that party vibe going.
0:19:47 > 0:19:49We need to prepare the cake, the food,
0:19:49 > 0:19:51we need to do all the decorations.
0:19:51 > 0:19:52There was one thing I need to pick up on.
0:19:52 > 0:19:56In regard to the cake, the chocolate spread said it may contain nuts,
0:19:56 > 0:19:59- so you are going to have to let the mum know this morning.- Good flag.
0:19:59 > 0:20:00Make sure that you tell her
0:20:00 > 0:20:04because we don't want to, obviously, poison her or anything.
0:20:04 > 0:20:069am.
0:20:06 > 0:20:08The teams divide.
0:20:08 > 0:20:10Just point something out to you here.
0:20:10 > 0:20:12Glasses and a glow stick -
0:20:12 > 0:20:15I don't know if the dad is even going to pay the full £9 for these.
0:20:15 > 0:20:18- Yeah.- So why don't we, rather than put it in the party bag,
0:20:18 > 0:20:21just hand them to him and then tie it straight round their neck
0:20:21 > 0:20:23- and then they've got no choice but to pay for it?- Yeah.
0:20:23 > 0:20:27- Because they will use them.- Like it.
0:20:27 > 0:20:30- Hello, super sub team. - We have another request.
0:20:30 > 0:20:33We would like you guys to go to a party shop to get some sticky jewels
0:20:33 > 0:20:36and write on Nicole's gift bag "Happy birthday, Nicole".
0:20:36 > 0:20:38We want hers to look extra special.
0:20:38 > 0:20:42Honestly, guys, if I was to ask you to do one thing today,
0:20:42 > 0:20:44it is to stop spending money.
0:20:44 > 0:20:46I am the one who is responsible for up-selling this to the client
0:20:46 > 0:20:48so I would feel more comfortable doing that
0:20:48 > 0:20:51- if I'm confident in our product. - All right. Bye.- Bye.
0:20:53 > 0:20:57If I kick up a big fuss now, this will be the last of it because then
0:20:57 > 0:21:00they won't go, "Oh, we should do this and we should do that."
0:21:01 > 0:21:03Essex...
0:21:03 > 0:21:06Stand in the nice little archway here for me, please.
0:21:06 > 0:21:08..starting point for Jamal's party...
0:21:08 > 0:21:11Welcome. Some people do call me Gary The Giraffe
0:21:11 > 0:21:13because I'm a bit tall and a bit like that.
0:21:13 > 0:21:16..led by rope-climbing expert David.
0:21:16 > 0:21:19I want to have as much fun as we can today,
0:21:19 > 0:21:20as we possibly can,
0:21:20 > 0:21:23but I would also stress as well that we have a no running policy
0:21:23 > 0:21:25around here as well.
0:21:25 > 0:21:27A few rules before we start the game.
0:21:27 > 0:21:30You are not allowed to go round the back.
0:21:30 > 0:21:32You are not allowed to climb to the top.
0:21:32 > 0:21:33Go!
0:21:35 > 0:21:37Make sure you don't go all the way to the top, Jamal.
0:21:37 > 0:21:40I also need to point your attention to these gaps
0:21:40 > 0:21:42in the wood as well, OK?
0:21:42 > 0:21:45It can be very dangerous if we get our fingers in there.
0:21:45 > 0:21:47Are you enjoying it so far? Yeah?
0:21:47 > 0:21:49David and Gary are taking it very seriously,
0:21:49 > 0:21:52but so seriously I think they have forgotten this is a party.
0:21:52 > 0:21:56Can I get you to slow down, please? Don't move anywhere. Thank you.
0:21:56 > 0:21:58These kids want to have fun, they want to let loose.
0:21:58 > 0:22:01Do it so it's nice and tight but it's comfortable as well.
0:22:01 > 0:22:03Gary is a corporate man and actually it feels
0:22:03 > 0:22:05more like a corporate awayday.
0:22:05 > 0:22:08- Is it possible to get the atmosphere going a little bit more?- Yeah.
0:22:08 > 0:22:11Like on a sports day - just sort of motivate them.
0:22:11 > 0:22:12Right, it's been a bit flat,
0:22:12 > 0:22:15so what we're going to do now is a bit of a competition.
0:22:15 > 0:22:16My team against your team.
0:22:16 > 0:22:19- We just need to quickly go over a safety thing, Gary.- Yeah.
0:22:21 > 0:22:23The Lee Valley.
0:22:24 > 0:22:26Arriving for Selina's mini Olympics...
0:22:26 > 0:22:28Hi, birthday girl, how are you?
0:22:28 > 0:22:31..Nicole and friends.
0:22:31 > 0:22:32We have got a fantastic day planned.
0:22:32 > 0:22:35How many of you guys here are sporty?
0:22:37 > 0:22:38OK, cool.
0:22:40 > 0:22:43In charge of fun and games...
0:22:43 > 0:22:44Scott and Brett.
0:22:44 > 0:22:46We're going to have a really good time.
0:22:46 > 0:22:48It's about dodge ball, having fun,
0:22:48 > 0:22:50getting crazy, letting your hair down.
0:22:50 > 0:22:51I would like to say the same,
0:22:51 > 0:22:55but I let my hair down once upon a time and it went.
0:22:55 > 0:22:58On your marks, get set, go!
0:22:59 > 0:23:02This task, apart from the end goal of making profit,
0:23:02 > 0:23:04is customer satisfaction.
0:23:05 > 0:23:09There are two customers - the birthday girl seems to be happy,
0:23:09 > 0:23:12the other one, perhaps the more important one in this instance,
0:23:12 > 0:23:13- is the mother. - Pull!
0:23:15 > 0:23:16That's it, go, go, go!
0:23:16 > 0:23:18She has to feel she is getting value for money
0:23:18 > 0:23:22and at the moment she is sitting on the fence.
0:23:22 > 0:23:24Run, Nicole, run!
0:23:24 > 0:23:26Oh, oh!
0:23:26 > 0:23:28- Are you all right?- Keep running!
0:23:28 > 0:23:29Happy birthday, me!
0:23:33 > 0:23:35South London.
0:23:35 > 0:23:39I think the most important thing for me is to get this cake done.
0:23:39 > 0:23:42Preparing for the arrival of the birthday girl, Richard...
0:23:42 > 0:23:44Shit!
0:23:44 > 0:23:46..and Vana.
0:23:46 > 0:23:48Have a little taste of that. Oh, yeah.
0:23:48 > 0:23:52I smashed that kitchen out on my own. I'm more than happy to do that.
0:23:52 > 0:23:53OK.
0:23:54 > 0:23:56Good luck, my friend.
0:23:56 > 0:23:59The cake is in, icing is made, icing is in the fridge.
0:24:00 > 0:24:02I might put my feet up.
0:24:02 > 0:24:05What are we going to do about Selina's request to get
0:24:05 > 0:24:09the glitter for the party bags? Are we going to...?
0:24:09 > 0:24:11We have no time.
0:24:11 > 0:24:12We have no time for that.
0:24:16 > 0:24:17For the other team,
0:24:17 > 0:24:21preparations are under way for a beach-themed afternoon.
0:24:21 > 0:24:25We've got sand, we've got grass... What more could they ask for?
0:24:25 > 0:24:28While Charleine and Joseph put the icing on the cake...
0:24:28 > 0:24:29Definitely chocolaty, Joe.
0:24:31 > 0:24:33Voila.
0:24:33 > 0:24:34..at the rope park...
0:24:34 > 0:24:36- THEY CHANT:- David! David!
0:24:36 > 0:24:38- ..David and Gary...- Argh!
0:24:38 > 0:24:39..finally make a splash.
0:24:40 > 0:24:42I think they are enjoying it, anyway.
0:24:42 > 0:24:43There are a couple of things.
0:24:43 > 0:24:46In the chocolate cake there is a chocolate spread
0:24:46 > 0:24:47and it says it may contain nuts.
0:24:49 > 0:24:52There's the chocolate spread that we put in...
0:24:52 > 0:24:54- It's not Nutella, is it?- Yeah.
0:24:54 > 0:24:56Nutella is nut-based chocolate.
0:24:56 > 0:25:00- Yeah, definitely.- That type of thing would be big risk for Julie.
0:25:00 > 0:25:04Gary, I think this is so serious that you need to phone your team
0:25:04 > 0:25:07- and qualify what this spread is made of.- Absolutely.
0:25:07 > 0:25:09That's why I wanted to check with the client...
0:25:09 > 0:25:12The client doesn't know until you have qualified what
0:25:12 > 0:25:15is in the spread - whether it is traces of nuts or nut-based spread.
0:25:15 > 0:25:16Yeah.
0:25:16 > 0:25:18PHONE RINGS
0:25:18 > 0:25:20- Joseph?- Yeah.- How are you doing, mate, you all right?
0:25:20 > 0:25:23Yeah, good, mate, yeah, we are nearly there with the cake now.
0:25:23 > 0:25:26There's only a trace of nuts in there, isn't there?
0:25:26 > 0:25:28There's no actual nuts in there.
0:25:28 > 0:25:31- It just says "may". - "May contain nuts".
0:25:31 > 0:25:34It's not Nutella that you are using, is it?
0:25:34 > 0:25:36It is Cadbury milk chocolate spread.
0:25:36 > 0:25:39- Yeah, OK, that's fine.- Bye!
0:25:41 > 0:25:44Pleased to say we have not used any nuts, anything like that.
0:25:44 > 0:25:47So what we have done is just done it purely with chocolate milk spread.
0:25:47 > 0:25:49It would be great to see the packaging just to
0:25:49 > 0:25:53set our mind at rest, because it is such a big issue for us.
0:25:54 > 0:25:56CHEERING
0:25:56 > 0:25:571pm.
0:25:57 > 0:25:59Yeah, party bus!
0:25:59 > 0:26:01To transport their guests...
0:26:01 > 0:26:03Wow, look at this!
0:26:03 > 0:26:05..for both teams... CHEERING
0:26:05 > 0:26:06..a party bus.
0:26:07 > 0:26:08All together!
0:26:08 > 0:26:11# My loneliness is killing me
0:26:11 > 0:26:13# Hey
0:26:13 > 0:26:15# I must confess
0:26:15 > 0:26:17# I still believe
0:26:17 > 0:26:18# Still believe
0:26:18 > 0:26:20# Hit me baby one more time. #
0:26:20 > 0:26:22Yes!
0:26:28 > 0:26:30Right, time to get the party started.
0:26:30 > 0:26:32Has anyone seen these before - glow bands?
0:26:34 > 0:26:37You get them like that and you snap them like that together.
0:26:37 > 0:26:40You watch - when it turns pitch-black later on,
0:26:40 > 0:26:43your hands will glow and you will be like doof, doof, doof!
0:26:44 > 0:26:46Maybe we can organise a bit of music,
0:26:46 > 0:26:49- just to get the atmosphere going a little bit more.- Yeah.
0:26:49 > 0:26:52- David, we need to get the atmosphere going.- Erm...
0:26:52 > 0:26:53# In, out, in, out
0:26:53 > 0:26:55# Shake it all about... #
0:26:55 > 0:26:57- Do you know that song?- That's old!
0:26:58 > 0:26:59Erm...
0:26:59 > 0:27:02# You put your left hand out
0:27:02 > 0:27:04# You cup it around
0:27:04 > 0:27:05# You're gonna pull it back
0:27:05 > 0:27:07# And twist it around
0:27:07 > 0:27:09# And then you go boom, boom, boom! #
0:27:09 > 0:27:10- Do you like that?- No.
0:27:14 > 0:27:15South London.
0:27:15 > 0:27:17Party bus! Whoo!
0:27:17 > 0:27:19Arriving for lunch...
0:27:19 > 0:27:21If you want to pop all your bags and stuff up here.
0:27:21 > 0:27:23..Nicole and friends.
0:27:23 > 0:27:27It is orange, elderflower and a little bit of Sprite.
0:27:27 > 0:27:28But for Selina...
0:27:28 > 0:27:30- Everything from our side is fine. - OK.
0:27:30 > 0:27:31..a pressing issue.
0:27:31 > 0:27:34Party bags. Did you guys go and get extra stuff?
0:27:34 > 0:27:36We literally got here, scouted out the venue
0:27:36 > 0:27:38and we are now where we are now.
0:27:38 > 0:27:42We haven't stopped, so we just haven't... We just haven't stopped.
0:27:42 > 0:27:45Yeah. It is quite difficult to personalise gift bags
0:27:45 > 0:27:48and make them look really cool when you don't have any materials.
0:27:48 > 0:27:50The guys said they didn't have time to get it.
0:27:50 > 0:27:53It was very unlikely they were going to go and do it
0:27:53 > 0:27:55- because Richard didn't want to do it.- At the beach...
0:27:55 > 0:27:58- Let's get the party started, shall we, boys?- ..time to eat.
0:27:58 > 0:28:01Who wants bacon? You want bacon, young man?
0:28:01 > 0:28:05Gary, can we just have a word and get sorted out with the cake?
0:28:05 > 0:28:09- No problem. - But first, confirm no nuts on site.
0:28:09 > 0:28:12Stuck outside, mum Julie.
0:28:12 > 0:28:14The whole point of being a party planner is that you take
0:28:14 > 0:28:16the stress away.
0:28:16 > 0:28:19Gary explained there was a nut spread in the cake,
0:28:19 > 0:28:21which actually there wasn't a nut spread.
0:28:21 > 0:28:25See if you can just explain, Joseph, in terms of what we have used.
0:28:25 > 0:28:28Basically on the back there it says "may contain nuts" at the bottom.
0:28:28 > 0:28:29But I think the message,
0:28:29 > 0:28:32because it was confused, has dented the client's confidence.
0:28:32 > 0:28:34If that's it, that's fine.
0:28:34 > 0:28:37It was just something that played on our minds.
0:28:37 > 0:28:39That was one of the key things that we mentioned.
0:28:39 > 0:28:42And so far, I think that has put a real dampener on the day for them.
0:28:42 > 0:28:454.30pm.
0:28:45 > 0:28:47One, two, three, four, five.
0:28:47 > 0:28:49For Nicole, an American-themed party.
0:28:49 > 0:28:51And then we go...
0:28:51 > 0:28:53But still no burgers.
0:28:54 > 0:28:58Can you try and get it out now? It is nearly five o'clock.
0:28:58 > 0:29:01Yeah, that's all right. We're all right.
0:29:01 > 0:29:03- Hang on, hang on.- Hang on what?
0:29:03 > 0:29:05They are not done. OK, off, off, off.
0:29:05 > 0:29:08The thing about Richard is that he likes to be in control.
0:29:08 > 0:29:11Get the tomato slice, the lettuce.
0:29:11 > 0:29:13Richard is the boss.
0:29:13 > 0:29:15But not too small, they need to be quite big.
0:29:15 > 0:29:17Vana is his slave.
0:29:17 > 0:29:19I am doing everything you told me.
0:29:19 > 0:29:21However, it is chaotic, the kitchen.
0:29:21 > 0:29:24I'm just going to cover up the salad so they don't get...
0:29:24 > 0:29:26- Don't worry about covering it. - It just makes it look really clean.
0:29:26 > 0:29:28- Vana, honestly... - It is going to look messy.
0:29:28 > 0:29:31- Come on, let's just get them out. - Guys, is there a burger going?
0:29:31 > 0:29:33We've got a girl going, that's all.
0:29:33 > 0:29:35Ketchup and mustard right out there.
0:29:35 > 0:29:37Do you want ketchup or anything on it?
0:29:37 > 0:29:41- It's fine.- You sure?- Thank you. - Thank you ever so much for coming.
0:29:41 > 0:29:42At the beach...
0:29:42 > 0:29:45One, two, three... Hooray!
0:29:45 > 0:29:46With the birthday meal over...
0:29:46 > 0:29:49Right, the person that wants to run the least furthest, go at the back.
0:29:49 > 0:29:52..former Navy girl Charleine...
0:29:52 > 0:29:53Number ones at the front,
0:29:53 > 0:29:56you are going to run yourselves all the way down to the fence and back.
0:29:56 > 0:29:59..takes charge of fun and games.
0:29:59 > 0:30:03First ones back sat on their bums win, OK?
0:30:03 > 0:30:04Inside...
0:30:04 > 0:30:07Gary, I just think it is best we put a few more extra items
0:30:07 > 0:30:09into the party bags.
0:30:09 > 0:30:11..David takes charge of merchandise.
0:30:11 > 0:30:14Two bags of sweets, two balloons, a water pistol
0:30:14 > 0:30:16and a pair of sunglasses in each one?
0:30:16 > 0:30:19I would definitely pay £9 now for one of these bags.
0:30:19 > 0:30:23Also ordered, ten souvenir T-shirts.
0:30:23 > 0:30:25I only learnt how to iron the other day.
0:30:25 > 0:30:28Price agreed - £175.
0:30:30 > 0:30:32That one has not come out very well at all.
0:30:32 > 0:30:35- Have you followed the instructions? - Yeah, of course.
0:30:35 > 0:30:36Took that off a bit too wet.
0:30:36 > 0:30:39And also, the happy birthday is back to front.
0:30:40 > 0:30:42Cut the top off so there's no happy birthday.
0:30:45 > 0:30:48It has done it again. Even worse this time.
0:30:48 > 0:30:49Just a couple of slight defects,
0:30:49 > 0:30:52but enough that once they have been washed once or twice
0:30:52 > 0:30:55they are going to fade slightly, and I think... It will work.
0:30:57 > 0:30:59At Nicole's party...
0:30:59 > 0:31:02- Guys, come on, dinner is ready. - Food!
0:31:02 > 0:31:03..food finally served.
0:31:03 > 0:31:05OK, so, bon appetit.
0:31:06 > 0:31:08Right, so...
0:31:08 > 0:31:10Richard tackles the cake...
0:31:10 > 0:31:13It is slightly too warm to put the icing on, so the icing will melt.
0:31:13 > 0:31:15..and Selina...
0:31:15 > 0:31:18- So, this is Nicole's gift bag. - ..pitches her party bags.
0:31:18 > 0:31:21It has a little hairbrush, the photo frame
0:31:21 > 0:31:24and we have a candy from the day.
0:31:24 > 0:31:25If I had my choice,
0:31:25 > 0:31:28I would have said definitely don't do a goody bag.
0:31:28 > 0:31:30Oh, really? You didn't want the goody bags?
0:31:30 > 0:31:33I wish I had the opportunity last night to say.
0:31:33 > 0:31:35Do you want us to give the goody bags away
0:31:35 > 0:31:37and can we talk about a price for them?
0:31:37 > 0:31:39It has cost us around £10 for each of the girls.
0:31:42 > 0:31:45- My instinct is to say no.- OK.
0:31:47 > 0:31:51Me and Joseph are going to show you a pass. It is the chest pass.
0:31:51 > 0:31:52At Jamal's beach party...
0:31:54 > 0:31:57..Gary tries to claw back some cash.
0:31:57 > 0:31:59I obviously ordered ten T-shirts
0:31:59 > 0:32:01and I'm going to be totally transparent with you -
0:32:01 > 0:32:05a couple of the T-shirts that we did earlier didn't go to plan.
0:32:07 > 0:32:09OK. We are missing the happy birthday.
0:32:09 > 0:32:13With that in mind, I wouldn't be expecting the same prices for them.
0:32:13 > 0:32:15No, and to be honest, Gary,
0:32:15 > 0:32:19it's not the quality that we were looking for. I think it's a no.
0:32:19 > 0:32:23There's no two ways about it, the whole T-shirt fiasco was a disaster.
0:32:23 > 0:32:27It has cost us £175, so I just hope it doesn't cost us in the boardroom.
0:32:27 > 0:32:28The party bags,
0:32:28 > 0:32:31happy with those in the end with all the additional extras?
0:32:31 > 0:32:34We are a little bit disappointed in terms of the items.
0:32:34 > 0:32:39I mean, I can't see more than £5 value in those bags, to be honest.
0:32:39 > 0:32:42OK. So I did go in at 90 for the bags.
0:32:42 > 0:32:45I mean, would you be happy if I reduced it from £90 to £60?
0:32:45 > 0:32:47I'm making a loss on those.
0:32:48 > 0:32:49- Yeah.- I appreciate that.
0:32:50 > 0:32:52That, that, that.
0:32:52 > 0:32:545.30pm.
0:32:54 > 0:32:56That's it. Yes!
0:32:56 > 0:32:58Half an hour until guests head home.
0:32:58 > 0:33:00So, I'm a little bit worried.
0:33:00 > 0:33:02Is there any way we can cool this any faster?
0:33:02 > 0:33:04What we want to do is shock freeze it.
0:33:04 > 0:33:06Just make sure it doesn't lose its shape.
0:33:06 > 0:33:08Has the icing been prepped yet or no?
0:33:08 > 0:33:10Hey, Rich, where is the icing?
0:33:10 > 0:33:13Because Brett has an idea about how to fix it.
0:33:13 > 0:33:15I don't want any help. Honestly, I don't even understand.
0:33:15 > 0:33:17I have got everything sorted with the cake.
0:33:17 > 0:33:20Please, just don't come back to me with any more about the cake.
0:33:20 > 0:33:21But don't get mad.
0:33:21 > 0:33:24- But you are constantly moaning about a cake!- It's not moaning.
0:33:24 > 0:33:25There is no problem.
0:33:25 > 0:33:29Brett had the idea to put the cake into the freezer to cool it faster.
0:33:29 > 0:33:31- No, because then it goes hard.- OK.
0:33:34 > 0:33:35He got really mad at me.
0:33:35 > 0:33:38He got so mad that I was nervously laughing.
0:33:38 > 0:33:39It was really awkward.
0:33:39 > 0:33:41Throughout the day Richard has been bossing me around
0:33:41 > 0:33:43and I've felt like a waitress.
0:33:43 > 0:33:47I mean, he basically cursed me out for mentioning the cake.
0:33:47 > 0:33:50Vana, honestly, it's just every second I'm hearing "cake".
0:33:50 > 0:33:51Who wants a party bag?
0:33:51 > 0:33:53- KIDS:- Me!
0:33:53 > 0:33:546pm.
0:33:54 > 0:33:57- Everybody gets a water pistol. - CHEERING
0:33:57 > 0:33:59The party bags were doomed from the outset.
0:33:59 > 0:34:00It just proved that Joseph
0:34:00 > 0:34:03and Charleine are not smart people at all.
0:34:03 > 0:34:04- Hip hip...- ALL: Hooray!
0:34:04 > 0:34:07My job was to look after the outdoor adventure, which I did -
0:34:07 > 0:34:10- exceptionally well, may I add. - OK, don't rush.
0:34:10 > 0:34:12I'm going to marshmallow the whole thing.
0:34:12 > 0:34:14Mate, it needs to go out now.
0:34:14 > 0:34:17I feel like we've offered really good value for money.
0:34:17 > 0:34:19OK, and make a wish!
0:34:19 > 0:34:22However, if the customer was unsatisfied
0:34:22 > 0:34:27they would ask for a refund and that would absolutely wipe out
0:34:27 > 0:34:30any profit-making and savings that I've been pushing for.
0:34:30 > 0:34:32CHEERING
0:34:34 > 0:34:36Parties over.
0:34:37 > 0:34:41Tonight, client satisfaction will be canvassed.
0:34:41 > 0:34:43See you later, guys.
0:34:43 > 0:34:47Tomorrow, a get-together in the boardroom.
0:35:07 > 0:35:09You can go through to the boardroom now.
0:35:23 > 0:35:26- Good morning. - ALL: Good morning, Lord Sugar.
0:35:27 > 0:35:31Well, a task all to do with party planning and, Selina,
0:35:31 > 0:35:33your birthday girl was Nicole.
0:35:33 > 0:35:37- Yes, that's right. - And mum was Melissa.- Yes.
0:35:37 > 0:35:40Mum had already agreed a £2,000 budget
0:35:40 > 0:35:42and you interviewed the girl and the mum.
0:35:42 > 0:35:45One of the things that Nicole had said was
0:35:45 > 0:35:47that she was interested in athletic sports,
0:35:47 > 0:35:49so we thought a mini Olympics was something that
0:35:49 > 0:35:52we could make really fun by the way we entertained her and her friends.
0:35:52 > 0:35:57Brett cheekily dressed up as the fat referee, which was good.
0:35:57 > 0:35:59We sort of thought that as an orientation
0:35:59 > 0:36:01when the girls turned up we would all hop on one leg, get involved.
0:36:01 > 0:36:03- You and Scott together?- Yeah.
0:36:03 > 0:36:05The last task you were more like Punch and Judy
0:36:05 > 0:36:09and on this particular occasion, your best double act since Jedward.
0:36:09 > 0:36:11- Well, we did... - They had a great time.
0:36:11 > 0:36:12It was really, really fun.
0:36:12 > 0:36:14The loved it. I don't know why, but they loved it.
0:36:14 > 0:36:17Richard and Vana, you were in the kitchen, is that right?
0:36:17 > 0:36:21Yes. I was in charge of the costings from the start and what I was
0:36:21 > 0:36:25very keen on was making sure that we could make some savings on the food.
0:36:25 > 0:36:29Selina had a vision of actually making a rather nice event.
0:36:29 > 0:36:33Was he like a brick of Lego in a Meccano set?
0:36:33 > 0:36:35I have to say, I mean, you're right, it is irritating,
0:36:35 > 0:36:37but I am really happy that Richard was irritating
0:36:37 > 0:36:40because it is about numbers and if you do give me creative rein,
0:36:40 > 0:36:44- I might have started trying to put unicorns and all sorts.- OK.
0:36:44 > 0:36:46Now, according to Claude, Vana was...
0:36:46 > 0:36:49Rather than the sous chef, she was a bit like a slave.
0:36:49 > 0:36:52- A sous slave. - A sous slave, yeah.
0:36:52 > 0:36:54I wouldn't use those words but we...
0:36:54 > 0:36:57- He did!- I can understand that.
0:36:57 > 0:36:58Vana probably will.
0:36:58 > 0:37:02I knew what I needed to get done and Vana helped out.
0:37:02 > 0:37:03Can I hear from the sous slave?
0:37:03 > 0:37:06I think the point is that Rich wanted to have
0:37:06 > 0:37:09control of the kitchen and I didn't really have a place.
0:37:09 > 0:37:12What you do in those situations? Do you just fold or what?
0:37:12 > 0:37:16Once he screamed at me and once he told me to get out of his hair I...
0:37:16 > 0:37:19- I did take a step back. - The cake comments were,
0:37:19 > 0:37:21"I'm worried about the cake, I'm worried about the cake,"
0:37:21 > 0:37:24and I just wanted you to just shut up about the cake.
0:37:24 > 0:37:27The party arrived and nothing -
0:37:27 > 0:37:28nothing - was cooking.
0:37:28 > 0:37:31It sounds to me that at this birthday party, they'll be waiting
0:37:31 > 0:37:35until they get a telegram from the Queen, waiting for you to feed them.
0:37:35 > 0:37:40Both teams had the option of encouraging the parents to
0:37:40 > 0:37:43spend a little bit more, which they would tend to do -
0:37:43 > 0:37:46they always want their children's party to be the best party,
0:37:46 > 0:37:49a memorable occasion, but then the penny drops
0:37:49 > 0:37:54and suddenly you realise that it's perhaps time to call Mummy
0:37:54 > 0:37:58and see whether she wants to go along with some of the goody ideas
0:37:58 > 0:37:59that you have thought up.
0:37:59 > 0:38:02- But you didn't have Mummy's phone number.- No.- Is that right?
0:38:02 > 0:38:05Yeah, it was a complete oversight.
0:38:05 > 0:38:09So, here you were, having to take a bit of a flyer yourself
0:38:09 > 0:38:13as to the additional stuff that you were going to ask her to pay for.
0:38:13 > 0:38:15Yes, and the gift bags weren't fantastic.
0:38:15 > 0:38:18It sounds to me like you could've just done away with the goody bags,
0:38:18 > 0:38:20- saved yourself a lot of money. - Possibly, yeah.
0:38:20 > 0:38:23- We could have done that. - I was asked on the second day to go
0:38:23 > 0:38:27get some glitter to be able to dress up the actual bags
0:38:27 > 0:38:31themselves further, but I was anti this idea because I was
0:38:31 > 0:38:34keen to not spend any money, as you might have already gathered.
0:38:34 > 0:38:36We were up against it timewise and actually...
0:38:36 > 0:38:39Timewise, or you didn't want to spend the money?
0:38:39 > 0:38:42It was a case that we didn't have the time for it.
0:38:42 > 0:38:44In my schedule, I had to bake a cake, we had to put the food down...
0:38:44 > 0:38:46If you had the time, would you have done it?
0:38:46 > 0:38:48..and I said that to Selina on the phone.
0:38:48 > 0:38:50- If you had the time, would you have done it?- Yes.
0:38:50 > 0:38:55When I set the task at the museum, you chose Richard.
0:38:55 > 0:38:56Yes, that's true.
0:38:56 > 0:39:00In the end, you was happy with your choice of Richard, yeah?
0:39:00 > 0:39:02Yeah, very happy.
0:39:02 > 0:39:03All right. Now then, Gary.
0:39:03 > 0:39:08You have got a business already that puts on events.
0:39:08 > 0:39:09That's correct, yes.
0:39:09 > 0:39:12I believe you gave yourself the name Gary The Giraffe, is that right?
0:39:12 > 0:39:14Yeah, I've been worse.
0:39:14 > 0:39:16You're here to stick your neck out in this boardroom, then.
0:39:16 > 0:39:18Absolutely, yes.
0:39:18 > 0:39:21Not going to confess to being an expert in children's parties
0:39:21 > 0:39:23but my business plan is in events and entertainment,
0:39:23 > 0:39:24so organising events.
0:39:24 > 0:39:26I was delighted to be project manager again.
0:39:26 > 0:39:28OK, so, you had Jamal, yeah?
0:39:28 > 0:39:31We asked if they'd rather be indoors or outdoors
0:39:31 > 0:39:33and it was very strong they wanted to be outdoors and active.
0:39:33 > 0:39:36- So that was your outdoor adventure. - That's right, yes.
0:39:36 > 0:39:38I probably had a stroke of luck as well because David,
0:39:38 > 0:39:41it turns out, has had three years' experience.
0:39:41 > 0:39:43I managed to engage all of the children, get them involved.
0:39:43 > 0:39:46It was very earnest, but it wasn't much fun, was it?
0:39:46 > 0:39:49- I thought...- The parents did ask you to up your energy
0:39:49 > 0:39:52- and create a bit of atmosphere. - It was supposed to be about fun.
0:39:52 > 0:39:54Sounds to me like an Ofsted inspection.
0:39:54 > 0:39:56Yeah, I think we flipped it round and the birthday boy
0:39:56 > 0:39:59and his brother basically pushed us into this swamp.
0:39:59 > 0:40:00LAUGHTER
0:40:00 > 0:40:02Right, so Joseph and Charleine
0:40:02 > 0:40:06went off to the party shop to buy some stuff, yeah? What did you buy?
0:40:06 > 0:40:09Glowsticks and then the funky glasses.
0:40:09 > 0:40:13You phoned the client, didn't you? Cos you got his contact details, didn't you, Gary?
0:40:13 > 0:40:14- That's right.- Oh, you got the number?
0:40:14 > 0:40:17Yeah. So in the morning, I said, "Can I take your number
0:40:17 > 0:40:19"so we can check in with you in the afternoon?"
0:40:19 > 0:40:24- And did you say to him, "We're thinking of these additional items?" Or what?- Spot on, yeah.
0:40:24 > 0:40:27So by the end of the call, he gave us pretty much a preorder.
0:40:27 > 0:40:31- So, he kind of like gave you the green sign that everything was going to be good?- Yes.
0:40:31 > 0:40:34He'd pay you an extra on top of the £2,000 that he's budgeted, yeah?
0:40:34 > 0:40:36We did well to get £175.
0:40:36 > 0:40:40I was in charge of transferring the photos onto the T-shirts.
0:40:40 > 0:40:42Erm, we made a few mistakes.
0:40:42 > 0:40:45Also the client wasn't happy with the party bags.
0:40:45 > 0:40:49- You didn't offer any solution at all?- No.- I wasn't in the shop,
0:40:49 > 0:40:52but all I'm saying is glowsticks and glasses is pathetic.
0:40:52 > 0:40:56- Joseph and Charleine, you're cooking, aren't you?- We both did the cake each,
0:40:56 > 0:41:00and then Joseph was taking control of the barbecue and the meats and everything on the barbecue.
0:41:00 > 0:41:02There was an issue with the cake, wasn't there?
0:41:02 > 0:41:07- Yeah, the mum had said that she had a nut allergy.- Severe nut allergy.
0:41:07 > 0:41:09It was very severe, yes.
0:41:09 > 0:41:11Not only could she not eat it, but she couldn't touch it.
0:41:11 > 0:41:15- This could have turned out one of those murder-mystery parties, couldn't it?- It could've.
0:41:15 > 0:41:18But all the chocolate ingredients we looked at. On the back it said "may contain nuts",
0:41:18 > 0:41:22so we wanted to make sure that the mum knew that the cake may contain nuts.
0:41:22 > 0:41:25I mean, they asked for a party that had to be memorable,
0:41:25 > 0:41:29it'd be certainly memorable if they're taking mum out on a bleeding stretcher.
0:41:29 > 0:41:31- Yeah.- Right?
0:41:31 > 0:41:34Well, let's find how much money we made.
0:41:34 > 0:41:39Now, each of your clients paid 2,000 upfront for your parties.
0:41:39 > 0:41:42And I did make the point in setting the task
0:41:42 > 0:41:45that if your party wasn't up to scratch,
0:41:45 > 0:41:49the clients could ask for some or all of their money back.
0:41:49 > 0:41:54And from what I can understand from both you, neither of them were 100% satisfied.
0:41:54 > 0:41:59Karen, let me know what happened?
0:41:59 > 0:42:03Versatile spent £1,149.80.
0:42:03 > 0:42:06But their client wasn't happy with a number of aspects
0:42:06 > 0:42:10and, therefore, they were only prepared to pay £1,546 all in.
0:42:11 > 0:42:17So that gives Versatile a profit of £396.20.
0:42:18 > 0:42:21- And your people weren't happy bunnies either, Claude?- Afraid not.
0:42:23 > 0:42:27Connexus spent £1,050.79.
0:42:28 > 0:42:39Their client was prepared to pay £1,665.
0:42:35 > 0:42:39- Leaving Connexus with a profit of £614.21.- Oh.
0:42:41 > 0:42:43OK, you won it...
0:42:43 > 0:42:47on £614 compared to £396,
0:42:47 > 0:42:49maybe due to Richard's stinginess.
0:42:49 > 0:42:52Now, I've arranged for you to have a lesson
0:42:52 > 0:42:56with the UK's most successful snowboarder,
0:42:56 > 0:42:59the Olympic bronze medallist, Jenny Jones.
0:42:59 > 0:43:03- So, I'll see you on the next task. - ALL:- Thank you, Lord Sugar.
0:43:16 > 0:43:19Well, clearly the client was not happy.
0:43:19 > 0:43:22I'll see you back here shortly and we'll discuss it in more detail.
0:43:22 > 0:43:24Yes, Lord Sugar.
0:43:27 > 0:43:30I would have been absolutely gutted if we'd lost.
0:43:30 > 0:43:32I can't even remember what it was like to lose.
0:43:32 > 0:43:35Richard, you're the worst.
0:43:35 > 0:43:37Yeah!
0:43:37 > 0:43:40- Hi!- Are you ready to go snowboarding?- ALL:- Yes!
0:43:40 > 0:43:43Let's do it. Stand up! Stand up! Stand up! Lovely!
0:43:43 > 0:43:45I've won more than anybody else in this process,
0:43:45 > 0:43:46so I know how to get there.
0:43:46 > 0:43:51- Nice!- This task, I made sure we looked after the cost and made more profit.
0:43:51 > 0:43:55So it's not a fluke, it's through actual input on my behalf.
0:43:55 > 0:43:56LAUGHTER
0:43:56 > 0:44:00Richard was very irritating and controlling on this task.
0:44:00 > 0:44:02- Whoa! - WHOOPING
0:44:02 > 0:44:04I think he really was on a power trip.
0:44:04 > 0:44:07- Oh, that was scary!- Whoa!
0:44:08 > 0:44:11Nice! She's got it!
0:44:11 > 0:44:13Yay!
0:44:15 > 0:44:18They're going to come onto us hard for these T-shirts.
0:44:18 > 0:44:22- Yeah.- And for that reason alone, David, you're going to be coming in with me.- OK.
0:44:22 > 0:44:23I don't want to dance around the bush.
0:44:23 > 0:44:26I've highlighted David, not only was it the lost revenue
0:44:26 > 0:44:28of just under £200,
0:44:28 > 0:44:31he left a sour taste in the client's eye at the end of the day.
0:44:31 > 0:44:34The point is with the cake, the only thing in there nuts was hazelnut chocolate spread,
0:44:34 > 0:44:37which we changed to dairy milk chocolate spread.
0:44:37 > 0:44:40But then the family thought that it was hazelnut chocolate spread.
0:44:40 > 0:44:43- Now, I don't know if that was you that said that?- I feel that Joseph and Charleine
0:44:43 > 0:44:46are trying to sidestep the fact that they were in charge of the cake.
0:44:46 > 0:44:49That scared the customer, made them worried, they couldn't enjoy the day as much.
0:44:49 > 0:44:54You decided to take the glowsticks out of the party bag and then give 'em out on the bus.
0:44:54 > 0:44:55When we spoke to the guy...
0:44:55 > 0:44:57- You knew...- Are you guys going to listen to me or not?
0:44:57 > 0:45:00- Wait, David...- No, you're not listening. The point is that when we was there
0:45:00 > 0:45:04and we was negotiating the prices, the guy said, "It is not value for money."
0:45:04 > 0:45:07- He was pissed because the T-shirts were...shit!- It wasn't that.
0:45:14 > 0:45:17- Would you send the candidates in, please?- Yes, Lord Sugar.
0:45:17 > 0:45:19You can go through to the boardroom now.
0:45:29 > 0:45:31Right, the first thing you'd found out
0:45:31 > 0:45:35- was that the wife had a nut allergy. - Correct, yeah.
0:45:35 > 0:45:39First rule of party planning is don't poison the client.
0:45:39 > 0:45:41On the ingredients of the cake,
0:45:41 > 0:45:47it did have hazelnut spread, we said we would use normal chocolate spread.
0:45:47 > 0:45:50Even though you clarified that to the client,
0:45:50 > 0:45:55you left an air of uncertainty in his mind to such an extent
0:45:55 > 0:45:58that the wife was frightened to come into the party
0:45:58 > 0:46:03and sat herself on some bench somewhere 300m away
0:46:03 > 0:46:05until he gave her the all clear.
0:46:05 > 0:46:08The client said, "It sounds great what you're telling me,
0:46:08 > 0:46:12"but I need to see the boxes." Cos the boxes said "may contain nuts".
0:46:12 > 0:46:15That's not true, Gary. That's not true.
0:46:15 > 0:46:19You told the client that it had hazelnut spread in it,
0:46:19 > 0:46:21and then you clarified it was actually chocolate spread,
0:46:21 > 0:46:25- and by that stage the client had lost confidence. - I...I totally agree.
0:46:25 > 0:46:31You've upset his day. He's supposed to be there... Him and his wife are supposed to be there relaxing,
0:46:31 > 0:46:35letting you professional party planners put this party on for his kid.
0:46:35 > 0:46:39So he knocked 100 quid off for that stupid, stupid mistake.
0:46:39 > 0:46:42And then again the guy knocked 150 quid off
0:46:42 > 0:46:46because he reckoned the party bus there was no entertainment on it.
0:46:46 > 0:46:49The client said they felt short-changed.
0:46:49 > 0:46:52Anyway, moving on to the extra costs.
0:46:52 > 0:46:53The key driver was the T-shirts,
0:46:53 > 0:46:55we were looking to get 175 back from those.
0:46:55 > 0:46:58The party bags, he wasn't too happy with that,
0:46:58 > 0:47:00so he paid £60 for those in the end.
0:47:00 > 0:47:05The customer actually agreed that party bag with the necklace, the band and the sunglasses,
0:47:05 > 0:47:08and agreed to pay the full price for that bag.
0:47:08 > 0:47:11- But they didn't actually get that bag as the party bag in the end. - Why not?
0:47:11 > 0:47:15Cos I had stated that I thought the items were not acceptable
0:47:15 > 0:47:18and the client would never pay that much money for them.
0:47:18 > 0:47:20And then because we'd given the glowsticks out on the party bus,
0:47:20 > 0:47:23all that was going to be in the bag was going to be some sunglasses.
0:47:23 > 0:47:26So I went rummaging around and noticed we had some water pistols,
0:47:26 > 0:47:29balloons, sweets, and I just wanted to put something in a bag
0:47:29 > 0:47:32- for the kids to play with, to have something to eat.- I can't understand
0:47:32 > 0:47:35why the necklaces and the glowsticks got taken out of the party bag.
0:47:35 > 0:47:38I definitely feel the fact that I put items in meant we got £60 for them.
0:47:38 > 0:47:42- A bag of Haribo and a crappy little water pistol.- Had I put none of that in there,
0:47:42 > 0:47:45- I personally don't think he would have paid.- He agreed the bag.
0:47:45 > 0:47:46A glowstick is a glowstick,
0:47:46 > 0:47:50there's not an amazing quality glowstick or a poor quality glowstick,
0:47:50 > 0:47:52a glowstick is a glowstick. And if he had that bag,
0:47:52 > 0:47:54what argument would he have had to not pay,
0:47:54 > 0:47:56because he'd pre-agreed the items.
0:47:56 > 0:47:59- He's not going to knock £4 off, because...- He may not agree to pay for 'em
0:47:59 > 0:48:03cos Gary may have exaggerated them over the phone.
0:48:03 > 0:48:06When he agreed them and he saw them, he must have gone, "Blimey,
0:48:06 > 0:48:08"I'm not paying 90 quid for this bunch of tut here."!
0:48:08 > 0:48:12He was going to pay 90, he ended up paying 60, so there's the £30 loss.
0:48:12 > 0:48:15The big loss was obviously the T-shirts, which was £175.
0:48:15 > 0:48:17A lot of people are going to point the finger at me cos I'm the person
0:48:17 > 0:48:21who actually put the print on the T-shirt, but in terms of the eight that I managed to do
0:48:21 > 0:48:25- the pictures did actually come out. - But he wasn't going to buy eight when he had ten kids.
0:48:25 > 0:48:28- What two was he going to leave out? - Agreed, but..
0:48:28 > 0:48:33£175 that cost. Well, I've spelt out where all the money went wrong here.
0:48:33 > 0:48:38So, Gary, you're going to have to choose two people to bring back in this boardroom.
0:48:38 > 0:48:41I mean, that £175 is huge.
0:48:41 > 0:48:44So on that basis, I'd be looking down the David route,
0:48:44 > 0:48:48but I need to understand from the subteam where was the oversight with the chocolate cake?
0:48:48 > 0:48:51So, in regards to the cake, we both looked over the cake.
0:48:51 > 0:48:53I can't have committee, I need someone at this stage
0:48:53 > 0:48:55to say who was accountable for it and stand by that decision.
0:48:55 > 0:49:01Myself and Joseph from word go felt the both of us negotiated together,
0:49:01 > 0:49:03we chose everything together, we both worked our socks off.
0:49:03 > 0:49:06I'm sorry, Gary, but the decision's going to have to be yours.
0:49:06 > 0:49:09- Don't tell me you did it 50-50. - It was 50-50.
0:49:09 > 0:49:11And you then make your decision
0:49:11 > 0:49:13as to who you think put the most effort in.
0:49:15 > 0:49:18- Gary, are you going to make a decision?- Yeah.
0:49:18 > 0:49:22- What is your decision?- OK, I'm going to bring David and Joseph back in.
0:49:22 > 0:49:25- Is that a final decision?- Unless there's any further feedback.
0:49:25 > 0:49:29- Look, I'm not here to do your job for you.- No. Joseph's done great on previous tasks,
0:49:29 > 0:49:31- but I've got to judge it on this task.- (Good luck, boys.)
0:49:31 > 0:49:33- CLAUDE:- Where are you going? - Where are you going?
0:49:33 > 0:49:35Oh, do I not...? Oh, sorry.
0:49:37 > 0:49:40I don't wish to override your decision,
0:49:40 > 0:49:43but I think there's so much going on here
0:49:43 > 0:49:46that I'm going to make an unprecedented move here
0:49:46 > 0:49:47and that is this.
0:49:47 > 0:49:51I'm going to have a much deeper chat with Karen here
0:49:51 > 0:49:54and I want all four of you to come back in here.
0:49:54 > 0:49:57At least one of you will be fired. OK?
0:50:05 > 0:50:09Charleine, I didn't like her presumptuous manner
0:50:09 > 0:50:12that she thought she was away scot-free, to be honest with you.
0:50:14 > 0:50:17Both Charleine and Joseph were responsible
0:50:17 > 0:50:21for some of the deductions that were made by the client.
0:50:22 > 0:50:26Gary...struggling, struggling, struggling there to make a decision.
0:50:26 > 0:50:29He likes to make decisions after everyone else has decided.
0:50:29 > 0:50:31You wouldn't want to go into an events business with him
0:50:31 > 0:50:34having watched that party. I can assure you, it was bad.
0:50:34 > 0:50:38David's lack of organisation in doing those T-shirts
0:50:38 > 0:50:39cost the team dear.
0:50:39 > 0:50:41PHONE RINGS
0:50:41 > 0:50:44- Yes, Lord Sugar?- Yeah, can you send the four of 'em in, please?
0:50:44 > 0:50:45'Yes, Lord Sugar.'
0:50:58 > 0:51:02Charleine, you, young lady, jumped up thinking you were scot-free,
0:51:02 > 0:51:06well, I'm sorry, the explanation as to all these refunds
0:51:06 > 0:51:08is not very clear in my mind.
0:51:08 > 0:51:13Do you accept some of the responsibility for some of this money that's been knocked off?
0:51:13 > 0:51:17I accept responsibility for the cake 50-50 with Joseph,
0:51:17 > 0:51:20- that part I will take.- But you don't take any responsibility
0:51:20 > 0:51:24- for any of the other deductions? - I absolutely worked my socks off
0:51:24 > 0:51:28from the beginning of the task to the end of the task. I always do with every single task.
0:51:28 > 0:51:32- When I sell, I sell really well. - Whoa! Whoa!
0:51:32 > 0:51:36Watch my lips. Do you take any responsibility
0:51:36 > 0:51:41- for the other reductions?- No, Lord Sugar, I don't think the other deductions are related to myself.
0:51:41 > 0:51:47- Including that of the bags, then? - What we paid on the party bags, we got our money back on.- Hmm.
0:51:47 > 0:51:51Gary, a trait of yours is that you deliberate so much.
0:51:51 > 0:51:54You won't make a decision, you won't hone in on something,
0:51:54 > 0:51:58and you're supposed to know who caused you the failure of this task.
0:51:58 > 0:52:00And, in the end, I'm ending up doing the work for you.
0:52:00 > 0:52:02Well, I'm not going to do the work for you.
0:52:02 > 0:52:05I've had six-and-a-half years working for the leading retailer
0:52:05 > 0:52:09and if I couldn't make decisions working for them, I wouldn't be lasting six-and-a-half years.
0:52:09 > 0:52:11Well, maybe I know that major retailer you're talking about
0:52:11 > 0:52:16- and, with the greatest respect, it is a massive corporate organisation. - Yeah.
0:52:16 > 0:52:21And, dare I say, that people walk around with a dustbin lid on their arse not making decisions.
0:52:21 > 0:52:26In defence of that, this is the eighth task and I've already been project manager twice,
0:52:26 > 0:52:28and this is the first time I've come back in here.
0:52:28 > 0:52:31No-one here is pointing the finger to say it wasn't managed well.
0:52:31 > 0:52:34I believe the failure in this task was how it was executed
0:52:34 > 0:52:37and, unfortunately, the failure of this task was down to how it ended.
0:52:37 > 0:52:39David was in a difficult position with the T-shirts,
0:52:39 > 0:52:41but not only was it £175,
0:52:41 > 0:52:45it also meant the customer left the day with a sour taste.
0:52:45 > 0:52:47- And a sour taste over the nut cake also.- Yep.
0:52:47 > 0:52:50Didn't they? And I think that had a lot to do with you.
0:52:50 > 0:52:54Yeah, I felt very exposed, I was challenged, "Has it got hazelnut?"
0:52:54 > 0:52:57And, if I'm being honest, there and then I didn't have the definite answer.
0:52:57 > 0:53:01And, Joseph, you don't believe that any of the refunds
0:53:01 > 0:53:04that came about here are down to you?
0:53:04 > 0:53:07- The cake was a joint decision, OK. - A joint decision?
0:53:07 > 0:53:09So the cake was £100.
0:53:09 > 0:53:11So I'll have to take 50 of that, cos that was a joint decision.
0:53:11 > 0:53:15He's negotiating here. So, tell me...
0:53:15 > 0:53:18- who should be out of here today? - David.
0:53:18 > 0:53:21He messed up on the T-shirts, he didn't do anything on the first day,
0:53:21 > 0:53:24I think he's being carried quite far throughout this process.
0:53:24 > 0:53:28- Hmm.- You do realise on day one, I negotiated £40 off the price.
0:53:28 > 0:53:31I wouldn't say you negotiated, the fact that you was there probably helped.
0:53:31 > 0:53:34- Yeah, but it was done together. - I wouldn't say David made it.
0:53:34 > 0:53:36- David, a lot of fingers are pointing at you.- Yep.
0:53:36 > 0:53:38On this particular task itself,
0:53:38 > 0:53:41OK, with the T-shirts there has been a slight error of judgment.
0:53:41 > 0:53:44But let's move that aside, there's £175 there, I'm going to have to take that,
0:53:44 > 0:53:46but you're got to also realise what else I've done.
0:53:46 > 0:53:49For example, trying to make sure things like the party bags were working.
0:53:49 > 0:53:52Gary, did the parent say
0:53:52 > 0:53:55that he would pay more for the party bag
0:53:55 > 0:53:58because David put in a plastic gun?
0:53:58 > 0:54:00- That's not the argument. - No, he didn't.
0:54:00 > 0:54:02- No, he didn't.- That's not the argument.- No, he didn't.
0:54:02 > 0:54:05But you keep going on about putting in these plastic guns,
0:54:05 > 0:54:07they would not have paid no more for those party bags
0:54:07 > 0:54:11- if you put a plastic gun in there or a bag of Haribo.- OK, I still...
0:54:11 > 0:54:14Can you... Can you just chill out one second, please?
0:54:14 > 0:54:16Because this is not right.
0:54:16 > 0:54:20I mean, let him talk and if you've got some criticism about what he's' got to say,
0:54:20 > 0:54:24- then you can tell me afterward. Carry on.- Yes, Lord Sugar.
0:54:24 > 0:54:28So when it came to the morning event, it was one of the best bits about the actual day itself.
0:54:28 > 0:54:35That's because you paid £240 for an activity that is done all the time.
0:54:35 > 0:54:38Of course it was going to be good. It didn't have anything to do with you, David.
0:54:38 > 0:54:41If they had had someone with more enthusiasm and more oomph,
0:54:41 > 0:54:44- they would've enjoyed it even more. - I've heard enough here.
0:54:47 > 0:54:50Charleine, interrupting in the manner that you're doing,
0:54:50 > 0:54:55and just shouting loud, very, very loud, is something that I don't like.
0:54:55 > 0:55:00Rattling off doesn't actually mean that any sense is coming out of your mouth.
0:55:02 > 0:55:05And, Joseph, I do believe
0:55:05 > 0:55:09that there was some responsibility here for you on this task.
0:55:10 > 0:55:12Gary, I'm a bit concerned.
0:55:12 > 0:55:17I made you the project manager on this, unusual because you were the project manager last week,
0:55:17 > 0:55:21but I thought, "Hold on a minute, you are an events organiser,
0:55:21 > 0:55:24"and what better project manager should one have for this?"
0:55:27 > 0:55:32And, David, I do believe that today you have a lot to answer to.
0:55:32 > 0:55:36£175 wasted on these T-shirts.
0:55:38 > 0:55:40I wish you well, David,
0:55:40 > 0:55:44but I have concluded that you're not going to be my business partner.
0:55:44 > 0:55:46You're fired.
0:55:46 > 0:55:49Thank you very much for the opportunity, Lord Sugar. Karen, Claude, thank you.
0:55:57 > 0:55:59It's getting close to the run-in
0:55:59 > 0:56:04and I'm a little bit concerned, particularly about you, Gary,
0:56:04 > 0:56:08that you are a...big corporate man.
0:56:08 > 0:56:11I'm wondering...at the end of the day,
0:56:11 > 0:56:15whether your culture is going to be any good working with me.
0:56:15 > 0:56:17Now it's £250,000, it's a lot of money,
0:56:17 > 0:56:21it's an acorn which we want grown into a great oak tree.
0:56:21 > 0:56:26- That's why I've left that organisation to start...- Yeah, I don't want to hear any more.
0:56:28 > 0:56:33But, look, erm, I'm going to let you remain in the process.
0:56:33 > 0:56:36- Thank you, Lord Sugar. - And the same applies to you two.
0:56:36 > 0:56:40- Go back to the house. - Thank you, Lord Sugar.
0:56:42 > 0:56:44- Sorry, David.- It's all right.
0:56:56 > 0:56:59Three people decided to gang up on me, it was as simple as that.
0:56:59 > 0:57:03Charleine is an irritant. Joseph, all he can do is sell, he can't do anything else.
0:57:03 > 0:57:07And the fact that Gary didn't actually stick up for me is because he wanted to save his own bacon.
0:57:07 > 0:57:10And when you've got three versus one, it's always going to be a tough one to win.
0:57:12 > 0:57:16I'm a little bit concerned the fact that no-one's come back whatsoever.
0:57:16 > 0:57:20- One person normally comes back at least.- Yeah, and they haven't.
0:57:20 > 0:57:24- They haven't come back. It might be funny, but...- Are you doing the barbie without us, then, guys?
0:57:24 > 0:57:29- Hello!- Wow!- Oh, my God! It's just you guys?- Is it only you guys?
0:57:29 > 0:57:32- Gary's gone?- Oi-Oi!- Get out!
0:57:32 > 0:57:34LAUGHTER
0:57:34 > 0:57:38Joseph has been a brilliant candidate all the way through,
0:57:38 > 0:57:41so I knew it was tough to bring him back but I had to say one of them.
0:57:41 > 0:57:46- Charleine was off. Claude went, "Where are you going?" Like that, straight in.- No?!
0:57:46 > 0:57:47But with me it was close,
0:57:47 > 0:57:50it was really, really, really, really close.
0:57:51 > 0:57:54Now eight candidates remain.
0:57:54 > 0:58:00Lord Sugar's search for his next business partner...continues.
0:58:02 > 0:58:04Next time.
0:58:04 > 0:58:07You're going to sell the priciest product of them all, property.
0:58:07 > 0:58:09Dream homes.
0:58:09 > 0:58:13Beautiful. £1,369,150.
0:58:13 > 0:58:16The windows have the sun come in throughout the day and the night.
0:58:16 > 0:58:18- Oh, my God!- A nightmare exchange.
0:58:18 > 0:58:21- You are such a manipulator! - We're literally doing
0:58:21 > 0:58:24everything we possibly can.
0:58:24 > 0:58:27- And in the boardroom...- Oh, my God!
0:58:27 > 0:58:28..new developments.
0:58:28 > 0:58:32This process is all about people that perform. You're fired.