0:00:02 > 0:00:04Ten weeks ago, a fresh batch of business brains
0:00:04 > 0:00:07from across the world arrived in London.
0:00:09 > 0:00:12Their aim - prove themselves worthy partners
0:00:12 > 0:00:16and battle it out for Lord Sugar's investment.
0:00:16 > 0:00:22£250,000 - it's an acorn, which we want grown into a great oak tree.
0:00:24 > 0:00:26Business acumen has been assessed.
0:00:26 > 0:00:29What pricing would help us win this job for you?
0:00:29 > 0:00:31Considerably lower.
0:00:31 > 0:00:33- Jelly Belly Very Cherry Body Wash! - £2, then, please, sir.
0:00:33 > 0:00:36- Thank you!- I feel like I'm in my element. I love selling.
0:00:36 > 0:00:39You couldn't sell a bone to Battersea dog's home at the moment,
0:00:39 > 0:00:41- from what I've heard.- Phew!
0:00:41 > 0:00:44Yeah, never mind "phew"! I mean, it's a joke.
0:00:44 > 0:00:4712 hopefuls have been sent on their way.
0:00:47 > 0:00:48You're fired.
0:00:48 > 0:00:52You've dug yourself a very, very big hole. You're fired.
0:00:52 > 0:00:53And one has resigned.
0:00:53 > 0:00:55I would like to exit the process at this point.
0:00:55 > 0:00:57What is he doing?
0:00:57 > 0:01:00- You're doing my job for me. - Oh, my God!
0:01:00 > 0:01:04Now, just five remain with everything to play for.
0:01:04 > 0:01:08- I would just get this shit gone. - Richard Woods...
0:01:08 > 0:01:11- It was just a teething error. - A teething error?!
0:01:11 > 0:01:12You are a comedian, honestly.
0:01:12 > 0:01:14- Come on!- ..Charleine Wain...
0:01:14 > 0:01:17They would not have paid no more for those party bags...
0:01:17 > 0:01:20- But they wouldn't...- Can you just chill out one second, please?
0:01:20 > 0:01:24- You've got to remember your target audience.- ..Gary Poulton...
0:01:24 > 0:01:25Is that a final decision?
0:01:25 > 0:01:28Unless there's further feedback about the games...
0:01:28 > 0:01:30I'm not here to do your job for you.
0:01:30 > 0:01:32I know I'm sort of like the bad cop.
0:01:32 > 0:01:34..Vana Koutsomitis...
0:01:34 > 0:01:36I brought you so many different ideas.
0:01:36 > 0:01:38At the end of the day, you drowned out my opinion.
0:01:38 > 0:01:41Selling's a negotiation, flipped the other way round.
0:01:41 > 0:01:43..and Joseph Valente.
0:01:43 > 0:01:45So the first item we were looking for was the mirror.
0:01:45 > 0:01:47I assumed you would have gone after the mirror.
0:01:47 > 0:01:50You spend most of your time looking in it.
0:01:50 > 0:01:55Just two weeks stand between them and the opportunity of a lifetime.
0:01:55 > 0:01:58Tonight, we take a breather from the boardroom
0:01:58 > 0:02:01to reveal just who are the final five.
0:02:11 > 0:02:14First up, Joseph Valente.
0:02:14 > 0:02:16- Is good?- Ambitious...
0:02:16 > 0:02:18I've never sold a property before,
0:02:18 > 0:02:20but I can sell pretty much anything else.
0:02:20 > 0:02:23- ..stylish...- Does this look all right or does it look stupid?
0:02:23 > 0:02:25- It looks stupid. - ..and full of charm.
0:02:25 > 0:02:29If I wasn't selling it, I'd be buying it, that's how good it is.
0:02:29 > 0:02:31'My dad came from a peasant village in south Italy'
0:02:31 > 0:02:32and the Italian Stallion,
0:02:32 > 0:02:35the Italian charm thing's definitely an advantage.
0:02:35 > 0:02:39I think that you need to use whatever you can
0:02:39 > 0:02:41and charm your way through life.
0:02:41 > 0:02:44You say you're the master of persuasion with the women.
0:02:44 > 0:02:46Ooh!
0:02:47 > 0:02:50- Maybe I should change your name to Valentino.- Yeah!
0:02:50 > 0:02:54He was pronounced in the boardroom as being Valentino
0:02:54 > 0:02:56and you just thought, "Who is this guy?
0:02:56 > 0:02:58"He's going to last five minutes.""
0:02:58 > 0:03:01Everything's going to have to be precision - no messing about,
0:03:01 > 0:03:04no stopping, no toilet breaks. Literally hitting it solid, yeah?
0:03:04 > 0:03:06On first blush, I think what you might have seen
0:03:06 > 0:03:09is somebody full of bravado, a bit of a ladies' man,
0:03:09 > 0:03:12but I think it became apparent quite early on
0:03:12 > 0:03:15that there was more to Joseph than met the eye.
0:03:15 > 0:03:20- £10 a kilo's the best I can do, mate.- 9.75.- 9.75, OK, done.
0:03:20 > 0:03:21Over the course of the process,
0:03:21 > 0:03:25I think Joseph really has proved that he is a credible businessman.
0:03:25 > 0:03:28Every time I sell a balloon, I'm pushing the T-shirt.
0:03:28 > 0:03:31He developed the digital billboard in the shampoo task...
0:03:31 > 0:03:34- You know when you have a foamy head? - I know what you mean.
0:03:34 > 0:03:36The foam, to me, will just say "shampoo" instantly.
0:03:36 > 0:03:39And he came up with the storyline for the children's book.
0:03:39 > 0:03:42Buzzy's Quest for Honey, so it's like a bumblebee's first flight.
0:03:42 > 0:03:45"The busy bee was swishing and swooshing, tumbling and turning."
0:03:45 > 0:03:48Lucky this wasn't an adult's book, cos it sounds like he's pissed.
0:03:48 > 0:03:51And, actually, he's quite the surprise package.
0:03:53 > 0:03:55Born and raised in Peterborough,
0:03:55 > 0:03:59Joseph could've taken a very different path in life.
0:03:59 > 0:04:01Joseph's father was around in the early years,
0:04:01 > 0:04:04but he's not really seen him or had any contact with him
0:04:04 > 0:04:06since he was about 14.
0:04:06 > 0:04:12When he left, I was...in a place
0:04:12 > 0:04:15where I no longer could stand for anybody telling me what to do.
0:04:15 > 0:04:19At school, I didn't want to know. I hated going. Every single day,
0:04:19 > 0:04:21I would do whatever I could do to get out of it.
0:04:21 > 0:04:25Joseph probably had more than his share of detentions, I would guess.
0:04:25 > 0:04:29He wasn't an unpleasant young man,
0:04:29 > 0:04:31he was just a silly young man at times.
0:04:31 > 0:04:36Aged 15, his school handed down his biggest lesson to date.
0:04:36 > 0:04:40He was asked to leave school early and didn't complete the GCSEs
0:04:40 > 0:04:42that we would've liked to have seen him get.
0:04:42 > 0:04:46I think I was on the path to destruction, you know.
0:04:46 > 0:04:49I was a young man that was very, very angry with the world.
0:04:49 > 0:04:53I could've got into a life of crime and stuff like that,
0:04:53 > 0:04:55but I always had a very strong vision
0:04:55 > 0:04:57and I knew I was going to be successful.
0:04:57 > 0:04:59I was worried when Joe went through that stage,
0:04:59 > 0:05:03that things wouldn't turn round and he wouldn't get out of it, but...
0:05:03 > 0:05:06- but, yeah, luckily he did! - SHE LAUGHS
0:05:06 > 0:05:10Determined to turn things around, Joseph decided to find a trade.
0:05:10 > 0:05:12Plumbing saved me, you know,
0:05:12 > 0:05:17from being somebody that could've ended up in the wrong road in life.
0:05:17 > 0:05:21I went and worked with a plumber for free for a year
0:05:21 > 0:05:24and then, that got me into college.
0:05:24 > 0:05:28Some apprentices you get, um, they don't always work as hard
0:05:28 > 0:05:30or the motivation's not there to succeed,
0:05:30 > 0:05:32but with Joe, it was totally different.
0:05:32 > 0:05:36I remember he must've been about 17, 18 and he said,
0:05:36 > 0:05:39"By the time I'm 30, I'm going to be a millionaire."
0:05:39 > 0:05:41So, we'll wait and see!
0:05:43 > 0:05:47In the process, Joseph's been on the right track throughout.
0:05:47 > 0:05:50£15, thank you, sir, cheers.
0:05:50 > 0:05:53I have to say that, Joseph, you done very well.
0:05:53 > 0:05:55You sold £108 worth of stuff.
0:05:55 > 0:05:59- Let's go and win this task. - The boys have won.- Yes!
0:05:59 > 0:06:01Well led, Joseph, well led, mate!
0:06:01 > 0:06:03But in week six...
0:06:03 > 0:06:06I want you to set up and run your own handyman business.
0:06:06 > 0:06:09..Lord Sugar threw a spanner in the works.
0:06:09 > 0:06:11Elle, you haven't been project manager,
0:06:11 > 0:06:15so move over to Versatile and take charge of that team.
0:06:15 > 0:06:18'I was a little bit disappointed that he did that,'
0:06:18 > 0:06:21because I wanted to be project manager for my team,
0:06:21 > 0:06:24because this is what I do, I've had a maintenance company before,
0:06:24 > 0:06:29so I wanted to show him that I can do my business and win again.
0:06:29 > 0:06:31Joe, how long do you reckon it'll take per one of those?
0:06:31 > 0:06:34To make one of those, I'd like to allow half an hour to 45 minutes.
0:06:34 > 0:06:37Joe, are you thinking more along the lines of a day's work?
0:06:37 > 0:06:43With project manager Elle quickly out of her depth, Joseph dived in.
0:06:43 > 0:06:45- Joe?- Yes.- How am I going to paint this floor
0:06:45 > 0:06:46with the dust all over it?
0:06:46 > 0:06:49We're going to drill everything and, once we're screwing,
0:06:49 > 0:06:51we're going to sweep and you're going to start painting.
0:06:51 > 0:06:53In this process, certain candidates,
0:06:53 > 0:06:56when they feel they should have been project manager
0:06:56 > 0:06:58and they're not, they can down tools and be very disruptive.
0:06:58 > 0:07:04To Joseph's credit, he really helped Elle and that's very commendable.
0:07:04 > 0:07:07Luckily, Elle, she's had me today, so I've got her out of the...
0:07:07 > 0:07:09- shit! - HE LAUGHS
0:07:09 > 0:07:11And in the boardroom...
0:07:11 > 0:07:14There is absolutely no way we would have accomplished any of this job
0:07:14 > 0:07:16without the help of Joseph.
0:07:16 > 0:07:17..a pat on the back.
0:07:17 > 0:07:20I'm going to do something very unusual here.
0:07:20 > 0:07:22Joseph, I've had such a good report from Karren,
0:07:22 > 0:07:24and indeed I'm hearing it from here,
0:07:24 > 0:07:26you are staying today, whatever happens.
0:07:26 > 0:07:30'Alan had seen beyond the silly moustache and beyond'
0:07:30 > 0:07:33the bling and the suits and actually thought,
0:07:33 > 0:07:35"Yeah, he's a really credible candidate."
0:07:35 > 0:07:38'It was a bit overwhelming when Lord Sugar made me immune,
0:07:38 > 0:07:40'because I wasn't expecting it.'
0:07:40 > 0:07:43I think that was the day that I realised he knew
0:07:43 > 0:07:45that I wasn't here to mess about.
0:07:45 > 0:07:48Lord Sugar was teaching him lessons
0:07:48 > 0:07:50long before Joseph entered the boardroom.
0:07:50 > 0:07:52I got Lord Sugar's book for Christmas.
0:07:52 > 0:07:55My mum bought me it out the blue, never asked for it,
0:07:55 > 0:07:58it was just something that I think she saw and thought I might like.
0:07:58 > 0:08:02He just literally sat and read it page after page.
0:08:02 > 0:08:04He was kind of glued.
0:08:04 > 0:08:06It flicked a switch and I realised
0:08:06 > 0:08:08what Lord Sugar had done in HIS life,
0:08:08 > 0:08:10just as a normal person like me
0:08:10 > 0:08:13that didn't come from a privileged background,
0:08:13 > 0:08:16didn't have anything, that, if you want something, you can have it.
0:08:16 > 0:08:20Joseph took the plunge and set up his own plumbing company.
0:08:20 > 0:08:25Within two weeks, I'd managed to get a contract that was 600 houses,
0:08:25 > 0:08:27you know, and I was just one man and a van.
0:08:27 > 0:08:29I didn't expect it to go so quick.
0:08:29 > 0:08:33Joseph built up his empire
0:08:33 > 0:08:36and now employs a pack of plumbers.
0:08:36 > 0:08:39Joe's earned respect from us, cos he does go out all hours,
0:08:39 > 0:08:43he does do the dirty work. He's a real driving force in the business.
0:08:43 > 0:08:47Joe's a really respected businessman within Peterborough. I mean,
0:08:47 > 0:08:51the plumbing brand that he's created, Impra-Gas, is great.
0:08:51 > 0:08:54I mean, he works with a lot of bigger companies
0:08:54 > 0:08:57and is seen as a credit, really, to the plumbing industry.
0:08:57 > 0:09:00Joe, you said you are the godfather of business.
0:09:00 > 0:09:02We know you are and, Lord Sugar,
0:09:02 > 0:09:04you better make him an offer he cannot refuse.
0:09:04 > 0:09:07We know you can win this, don't we, boys?
0:09:07 > 0:09:09THEY CHEER
0:09:11 > 0:09:14After a strong start in the process,
0:09:14 > 0:09:17a confident Joseph stepped up once again.
0:09:17 > 0:09:19I want to own my own tower block.
0:09:19 > 0:09:21This time, to sell the priciest product of them all.
0:09:21 > 0:09:23Valente Towers.
0:09:23 > 0:09:26I might even call it Valentino Towers just for Lord Sugar.
0:09:26 > 0:09:28Oh, you would, wouldn't you?
0:09:28 > 0:09:31Joseph came to the property task on a high,
0:09:31 > 0:09:34but he misread the situation manifestly.
0:09:34 > 0:09:36When you get the best, you have to pay for the best
0:09:36 > 0:09:38and I think me and Selina are the best
0:09:38 > 0:09:40and we were thinking to work on
0:09:40 > 0:09:42maybe a 4% commission rate with a bonus?
0:09:42 > 0:09:44I wouldn't pay the best central London estate agent
0:09:44 > 0:09:45anywhere NEAR that money.
0:09:45 > 0:09:491.5% and I won't move, promise you.
0:09:49 > 0:09:50Don't try.
0:09:50 > 0:09:54There is no question in my mind that Joseph was a fish out of water.
0:09:54 > 0:09:57These are people who are very experienced in the property market
0:09:57 > 0:09:59and some young upstart,
0:09:59 > 0:10:02like Joseph, isn't going to tell them how it's going to be.
0:10:02 > 0:10:04From what I can understand from Claude, it was like,
0:10:04 > 0:10:07"Yeah, all right, Harry, thanks for that. Anyway, what's the price?"
0:10:07 > 0:10:11In the multimillion-pound London property market,
0:10:11 > 0:10:15plumber Joseph found himself out of his comfort zone.
0:10:15 > 0:10:18One piece of advice - skip suspenders, dress coolly.
0:10:18 > 0:10:20We don't need pink shirts.
0:10:20 > 0:10:23Throughout my life, I've always wanted to get into a suit.
0:10:23 > 0:10:25I wanted to be that person
0:10:25 > 0:10:29and I understand that you have to adapt to every situation
0:10:29 > 0:10:32and, if that means I have to change my outfit for that situation,
0:10:32 > 0:10:35then I will take that on board and that's what I did.
0:10:35 > 0:10:37Harry didn't think I looked cool enough in my braces yesterday,
0:10:37 > 0:10:40so I've tried to mimic his outfit this morning,
0:10:40 > 0:10:42so hopefully he's going to be impressed.
0:10:42 > 0:10:45Joseph's willingness to take on feedback paid off.
0:10:45 > 0:10:49What would it take for you to shake my hand?
0:10:49 > 0:10:53I would shake your hand if we agreed on 1% discount.
0:10:53 > 0:10:55- And I can buy today. - You can buy today?
0:10:55 > 0:11:00- I think we're able to do that for you today.- OK.- Thank you very much.
0:11:00 > 0:11:03This process is all about learning and developing,
0:11:03 > 0:11:06meeting challenges and overcoming obstacles
0:11:06 > 0:11:09and, in this one task, Joseph accomplished all those things.
0:11:09 > 0:11:16- Literally just sold a house for £765,000.- Well done!- That's amazing!
0:11:16 > 0:11:18I proved to Lord Sugar that day
0:11:18 > 0:11:20that I was the right person to go to the high-end.
0:11:20 > 0:11:24I got there and I performed and it's as simple as that.
0:11:24 > 0:11:27CHEERING
0:11:27 > 0:11:30I love selling so much. I think I can take us to win.
0:11:30 > 0:11:33Joseph has proved himself. He's been a good candidate.
0:11:33 > 0:11:36I just wish he'd shave off that silly moustache,
0:11:36 > 0:11:39because then, you might be able to take him seriously.
0:11:39 > 0:11:41- Represent the guinea pigs all day long!- Hard sell!
0:11:41 > 0:11:42I think you should get this one.
0:11:42 > 0:11:45At every stage, Joseph has surprised me.
0:11:45 > 0:11:47He doesn't look right, doesn't sound right,
0:11:47 > 0:11:49and you wouldn't think, with his educational background,
0:11:49 > 0:11:53he's going to be able to perform, and yet he has time after time
0:11:53 > 0:11:56and I just wonder, when it comes to the interviews,
0:11:56 > 0:11:58he's going to surprise us once again.
0:11:58 > 0:12:00I'm going to give you 100%, I expect 100% back.
0:12:00 > 0:12:03That's such a good idea, Joe, well done.
0:12:03 > 0:12:05It's great to see you out of detention, Joe,
0:12:05 > 0:12:07and in Lord Sugar's boardroom.
0:12:07 > 0:12:10We've always believed in you and we really wish you all the best.
0:12:10 > 0:12:13Joe, we're really proud of you, mate.
0:12:13 > 0:12:15Everybody in Peterborough's rooting for you.
0:12:15 > 0:12:18- Come on, boy, you can do this! - Go on, Joe!- Come on, mate!
0:12:18 > 0:12:20- Here's to Team Versatile! - ALL: Cheers!
0:12:20 > 0:12:23In my mind, I'm already Lord Sugar's business partner.
0:12:23 > 0:12:25I envisioned this a long, long time ago.
0:12:25 > 0:12:28I always see myself getting into that Rolls-Royce at the end.
0:12:28 > 0:12:31Absolutely smashed it! Whoo!
0:12:31 > 0:12:35I was put here on this planet to do something different
0:12:35 > 0:12:38and I think becoming Lord Sugar's business partner, for me,
0:12:38 > 0:12:42is going to be the next step to something big.
0:12:47 > 0:12:50Next, from across the pond...
0:12:50 > 0:12:52My parents are architects and I grew up in Manhattan.
0:12:52 > 0:12:54..fluent in five languages...
0:12:54 > 0:12:56- Merci beaucoup!- Thank you.
0:12:56 > 0:12:58SHE SPEAKS CHINESE:
0:13:00 > 0:13:02..and seldom afraid to speak her mind...
0:13:02 > 0:13:07I'm a passionate person and I'm the product of a Greek father
0:13:07 > 0:13:09and a Colombian mother, so I have a lot of fire in me.
0:13:09 > 0:13:13..multiple business owner Vana Koutsomitis.
0:13:13 > 0:13:15Brett, you can always push the blame on other people
0:13:15 > 0:13:17with your loud voice and your aggressive stance.
0:13:17 > 0:13:22Vana, to me, is cool, calm, collected,
0:13:22 > 0:13:24but she has also got that fire in her body as well.
0:13:24 > 0:13:25We don't have time for this.
0:13:25 > 0:13:28I think, if you pushed Vana's trigger, I think she could explode.
0:13:28 > 0:13:30BALLOON POPS
0:13:30 > 0:13:31Oh, my God!
0:13:31 > 0:13:35Sometimes, Vana can be a bossyboots, but actually, in business,
0:13:35 > 0:13:37someone has to take the lead and I like her.
0:13:37 > 0:13:41MUSIC: New York, New York
0:13:41 > 0:13:45Vana's lofty ambitions were apparent from a young age.
0:13:45 > 0:13:48In kindergarten, she wanted to become
0:13:48 > 0:13:51the President of the United States and, er,
0:13:51 > 0:13:53I said, "Absolutely", you know,
0:13:53 > 0:13:57"You're going to be the first woman President of the United States,"
0:13:57 > 0:14:00and that was really Vana's goal at the time.
0:14:00 > 0:14:04- And that was in kindergarten! - Kindergarten!- I'm not sure now.
0:14:04 > 0:14:06The eldest of three children,
0:14:06 > 0:14:10young Vana showed an early talent for making a quick buck.
0:14:10 > 0:14:13One day, she decided to take some toys - mine, hers,
0:14:13 > 0:14:17my brother's, anyone's, anything she could find - and ended up
0:14:17 > 0:14:21downstairs outside in the front, on the street, selling these toys.
0:14:21 > 0:14:24I told my baby-sitter that I was going to a friend's house
0:14:24 > 0:14:28right across the hall, but in fact I was going downstairs
0:14:28 > 0:14:32to the streets of Manhattan, to Park Avenue, to sell my sister's toys.
0:14:32 > 0:14:34So my mom came down and found her on the street
0:14:34 > 0:14:38with all these toys laid out with price tags. It was crazy.
0:14:38 > 0:14:41I think I got my entrepreneurial spirit from my parents.
0:14:41 > 0:14:44They're both really exuberant, really smart
0:14:44 > 0:14:47and they taught me that the three most important aspects of business
0:14:47 > 0:14:51are hard work, moral standards and organisation.
0:14:51 > 0:14:55- Vana is really...- Her own boss!
0:14:55 > 0:14:59She's her own boss, yes, and you can't really tell Vana what to do.
0:14:59 > 0:15:02- She tells US what to do! - She's a very persuasive person.
0:15:02 > 0:15:06In the process, Vana found NOT being the boss a struggle.
0:15:06 > 0:15:09You tell people how terrible they are and you could do it better.
0:15:09 > 0:15:11Don't disrespect me.
0:15:11 > 0:15:16- I was thinking Cactess.- I like the "tess", but I don't like the "Cac".
0:15:16 > 0:15:18Throughout this process,
0:15:18 > 0:15:22I've been challenged by different personalities and people
0:15:22 > 0:15:27from all walks of life, so I can't just say that I had a smooth time.
0:15:27 > 0:15:31And from the start, her opinions landed her in hot water.
0:15:31 > 0:15:33I don't feel like Vana really contributed much
0:15:33 > 0:15:35- in terms of actually bringing ideas to the table.- Really?
0:15:35 > 0:15:37You can't say that with good faith
0:15:37 > 0:15:39without feeling that you are actually telling a lie.
0:15:39 > 0:15:42When Vana came into the process,
0:15:42 > 0:15:44she underestimated the strength of the characters
0:15:44 > 0:15:49of the other candidates. This was a real wake-up call for Vana.
0:15:51 > 0:15:53So, in week three,
0:15:53 > 0:15:57Vana was determined to prove herself, buying goods...
0:15:57 > 0:16:00France - we're going to be getting the mirror, the snails,
0:16:00 > 0:16:01the cheese, the mussels...
0:16:01 > 0:16:03..on both sides of the Channel.
0:16:03 > 0:16:06I'm going to need you guys to be on top of everything at all times
0:16:06 > 0:16:09- and communicate well with each other, OK?- OK.
0:16:09 > 0:16:14I need you to respect each other. The female team can't get catty, OK?
0:16:14 > 0:16:16Pen.
0:16:16 > 0:16:18But the bickering continued.
0:16:18 > 0:16:21Potentially, the mirror might be more expensive.
0:16:21 > 0:16:22We know that, Selina.
0:16:22 > 0:16:24The problem is the mirror's harder to find.
0:16:24 > 0:16:26Of the two, we're probably going to get
0:16:26 > 0:16:28more highly penalised for the mirror.
0:16:28 > 0:16:31- So if I leave the mirror...- Vana, why are you being so difficult?
0:16:31 > 0:16:34It was so early on, so there were so many women to manage
0:16:34 > 0:16:39and women can be a little bit difficult to kind of keep together.
0:16:39 > 0:16:42- I've been trying hard to find the mirror.- We've all been trying hard.
0:16:42 > 0:16:44Natalie's been trying the hardest, actually.
0:16:44 > 0:16:46And what were you saying earlier about not being catty?
0:16:46 > 0:16:48There's no need for comments like that, Vana.
0:16:48 > 0:16:51There was one catfight after another catfight,
0:16:51 > 0:16:55the squabbling actually resulted in them losing the task -
0:16:55 > 0:16:58the very thing she set out to do, she failed to achieve.
0:16:58 > 0:17:00This talk about respect and these pep talks you give us,
0:17:00 > 0:17:02you did not respectfully talk to me.
0:17:02 > 0:17:04You started raising your voice and being very aggressive
0:17:04 > 0:17:06and accusing me of undermining your strategy.
0:17:06 > 0:17:10It was a tale of woe. It was chaos, it was unorganised,
0:17:10 > 0:17:11it was unfriendly at times.
0:17:11 > 0:17:13It was a SHAMBLES!
0:17:13 > 0:17:17That really shook me and it made the process really real.
0:17:19 > 0:17:22Vana moved to the UK six years ago,
0:17:22 > 0:17:26when a job in investment banking landed her in London.
0:17:26 > 0:17:29I think, in a professional environment, Vana works very well.
0:17:29 > 0:17:33She's fluent in a handful of different languages
0:17:33 > 0:17:35and that obviously helps her to connect with clients
0:17:35 > 0:17:37and to speak to people across the globe.
0:17:37 > 0:17:40Working in the City was a stepping stone to her first business.
0:17:40 > 0:17:43Introducing TheCityStreet.com.
0:17:43 > 0:17:45I started CityStreet,
0:17:45 > 0:17:48because I realised that people in financial services,
0:17:48 > 0:17:53they were working so much that they needed some way to connect.
0:17:53 > 0:17:55We all know that, in today's economy,
0:17:55 > 0:17:59knowing and networking with the right people is key to your career.
0:17:59 > 0:18:02It was essentially a social network for finance professionals,
0:18:02 > 0:18:03so kind of linking everyone in the City.
0:18:03 > 0:18:07It has a social media web page, but also organises events
0:18:07 > 0:18:10on the back of it, which helps grow your network.
0:18:10 > 0:18:14But the budding entrepreneur soon wanted more.
0:18:14 > 0:18:17I founded one business, but I'm also involved in another business
0:18:17 > 0:18:19called Personal Dating Agent.
0:18:19 > 0:18:22There are many synergies between my site for bankers
0:18:22 > 0:18:25and his service for people who wanted to date online.
0:18:25 > 0:18:27We've been able to create some great marriages.
0:18:28 > 0:18:31On top of her business interests,
0:18:31 > 0:18:34Vana's also studying for an MBA at Oxford.
0:18:34 > 0:18:37I think it's always important to stimulate your mind
0:18:37 > 0:18:38and continue to learn,
0:18:38 > 0:18:43but I'd say it's extremely difficult balancing my education with my work.
0:18:43 > 0:18:46It's just been two things that I've done simultaneously
0:18:46 > 0:18:49and it just means I get a little bit less sleep.
0:18:49 > 0:18:56Education is always a never-ending quest for Vana.
0:18:56 > 0:18:58After a difficult start in the process...
0:18:58 > 0:19:02I think you've got to make sure that you look after number one
0:19:02 > 0:19:05in future if you're going to survive any longer here.
0:19:05 > 0:19:07..Vana soon made her mark.
0:19:07 > 0:19:11I changed my approach after my second time in the boardroom.
0:19:11 > 0:19:13I definitely still express my opinion,
0:19:13 > 0:19:16I just wasn't as forceful as I was in the beginning.
0:19:16 > 0:19:18I just want to set your expectations totally right.
0:19:18 > 0:19:20We have one day to do this work.
0:19:20 > 0:19:22She hit her stride on the handyman task.
0:19:22 > 0:19:25Vana did a good job in terms of what I call managing expectations.
0:19:25 > 0:19:26Yeah, absolutely.
0:19:26 > 0:19:29- She's avoided altercations... - Whatever, whatever.
0:19:29 > 0:19:31OK, all right.
0:19:31 > 0:19:32Oh, my gosh!
0:19:32 > 0:19:34..and concentrated on making cash.
0:19:34 > 0:19:37Your life will change if you have this. ..Thanks, Lisa, bye!
0:19:37 > 0:19:41I think that, throughout the tasks, there's been an evolution for me.
0:19:41 > 0:19:42So, in the beginning,
0:19:42 > 0:19:45I was in the bottom three in the boardroom twice,
0:19:45 > 0:19:46I was scrutinised much more,
0:19:46 > 0:19:50but then, towards the end, I think that Claude, Karren
0:19:50 > 0:19:54and Lord Sugar started to realise that I was a credible businessperson
0:19:54 > 0:19:58because I was not going to hide and I own everything that I do.
0:20:01 > 0:20:04Week nine - in the biggest task ever set...
0:20:04 > 0:20:07For this task, you're going to sell
0:20:07 > 0:20:11the priciest product of them all - property.
0:20:11 > 0:20:14- ..Vana's performance raised the roof.- I need something.
0:20:14 > 0:20:19We're doing everything we possibly can to make this work for you
0:20:19 > 0:20:20and to make it worthwhile.
0:20:20 > 0:20:25Vana hadn't really made her mark, but then came the property task
0:20:25 > 0:20:29and I followed her and watched her very closely and she was brilliant.
0:20:29 > 0:20:31Instead of 1.39,
0:20:31 > 0:20:38we're going to do it for you at a special price of £1,369,150.
0:20:38 > 0:20:401,360?
0:20:40 > 0:20:44Sir, I promise you, this is actually a huge exception.
0:20:47 > 0:20:50- Then let's go.- Yeah, does that work for you?- Fantastic!
0:20:50 > 0:20:53- All right, great. - Congratulations, guys!
0:20:53 > 0:20:55- Thanks, Richard. - Great, thank you.- Thank you.
0:20:55 > 0:20:58It was such a big achievement, to be able to sell a
0:20:58 > 0:21:03£1.37 million property and I think that was probably my high point.
0:21:03 > 0:21:05There you go.
0:21:05 > 0:21:08Having been treated like Richard's skivvy the previous week...
0:21:08 > 0:21:12Get the tomatoes sliced, but not too small, they need to be quite big.
0:21:12 > 0:21:14I'm doing everything you told me.
0:21:14 > 0:21:16..Vana even won HIS respect.
0:21:18 > 0:21:21THEY LAUGH
0:21:22 > 0:21:25I'm SO proud of us.
0:21:25 > 0:21:28Vana can put her ideas across very well, she's very articulate
0:21:28 > 0:21:30'and people listen when she talks.'
0:21:30 > 0:21:34The property task, that's when I earmarked her as strong competition.
0:21:34 > 0:21:37I'm not quite sure what pleased Vana more -
0:21:37 > 0:21:39whether it was selling a property for £1 million
0:21:39 > 0:21:42or actually getting the respect of Richard, who thought,
0:21:42 > 0:21:45"Crikey, she's a contender, all right!"
0:21:45 > 0:21:48She's quality. She's really good at what she does
0:21:48 > 0:21:50and I've got massive respect for Vana.
0:21:50 > 0:21:54- I'll do two for 18. - Come on, that is a bargain!- Right?
0:21:54 > 0:21:56I think you should give a pat on all the backs
0:21:56 > 0:21:59of all the girls who stood up there in front of those people,
0:21:59 > 0:22:01had the courage to go up there and do what they did.
0:22:01 > 0:22:05Vana is credible, professional, already an entrepreneur
0:22:05 > 0:22:07and therefore a strong contender.
0:22:07 > 0:22:10I'm making hamburgers. Who wants cheese?
0:22:10 > 0:22:14She's very academic, she's very intelligent
0:22:14 > 0:22:17and, every time I've worked with her, she always looks in control.
0:22:17 > 0:22:19I really think we should go for those 50-plus.
0:22:19 > 0:22:21I passionately believe that.
0:22:21 > 0:22:24Vana undoubtedly had a shaky start, but, since then,
0:22:24 > 0:22:28she's gone from strength to strength and, make no bones about it,
0:22:28 > 0:22:31she's a hard, driven businesswoman.
0:22:31 > 0:22:35Anyone who wants me as project manager, raise your hand.
0:22:35 > 0:22:36Discount Haven - you should check it out.
0:22:36 > 0:22:39Right over there, next to Ann Summers.
0:22:39 > 0:22:42- Vana, everyone in Oxford's cheering for you.- We know you can win this.
0:22:42 > 0:22:45ALL: Go, Vana!
0:22:54 > 0:22:58Next up, retail guru Gary Poulton.
0:22:58 > 0:22:59Ah-choo!
0:22:59 > 0:23:01Top-notch team player...
0:23:01 > 0:23:03- Well done, guys, top effort. - Well done.
0:23:03 > 0:23:06What a crazy shop! Crazy shop, crazy prices!
0:23:06 > 0:23:07..and corporate captain...
0:23:07 > 0:23:10- Standing to attention! - ..of business jargon.
0:23:10 > 0:23:12With this kind of selling, I'm a big fan of halo effects.
0:23:12 > 0:23:16I look like the nice, easy-going, laid-back Brummie,
0:23:16 > 0:23:19but when I do business, people know I'm the real deal.
0:23:19 > 0:23:21It's all about margin here. I know it might sound nice,
0:23:21 > 0:23:23but it's all about margin, just remember that.
0:23:23 > 0:23:27Throughout the process, I believe I've taught the other candidates
0:23:27 > 0:23:29a few bits of corporate jargon.
0:23:29 > 0:23:31What we say in our industry, retail's detail.
0:23:31 > 0:23:33They're not everyone's cup of tea,
0:23:33 > 0:23:34but I don't use them for arguments sake.
0:23:34 > 0:23:36They're good words and they're there for a reason.
0:23:36 > 0:23:39- We're going to walk the customer journey.- You sound like a retailer.
0:23:39 > 0:23:42You have to take Gary seriously.
0:23:42 > 0:23:43He's been at the top of his game
0:23:43 > 0:23:47working for one of the biggest retailers in the country.
0:23:47 > 0:23:50He's got a lot of experience. He's a credible candidate.
0:23:50 > 0:23:52My background is actually in retail
0:23:52 > 0:23:55and I had seven fantastic years working for the company myself.
0:23:55 > 0:23:57You've spoken so much about that firm,
0:23:57 > 0:24:00I wonder if they've got a statue of you outside the head office.
0:24:00 > 0:24:02'Lord Sugar has mentioned it a few times
0:24:02 > 0:24:04'that I've got this corporate background.'
0:24:04 > 0:24:08I have almost been institutionalised at times,
0:24:08 > 0:24:10but it's something I'm very proud of.
0:24:10 > 0:24:12Gary was extremely well respected at Tesco.
0:24:12 > 0:24:14He even said at one point that, if he were a stick of rock,
0:24:14 > 0:24:16you could break him in half
0:24:16 > 0:24:18and you'd see he had Tesco written right through the middle.
0:24:18 > 0:24:21They've tested me, they've trained me,
0:24:21 > 0:24:23they've given me that real life experience
0:24:23 > 0:24:25and I've gone into some tough conversations
0:24:25 > 0:24:29and it's certainly toughened me up to be Lord Sugar's business partner.
0:24:29 > 0:24:34After seven years at the supermarket giant, Gary decided to check out.
0:24:34 > 0:24:37I have got a lot of loyalty in my body and they gave me
0:24:37 > 0:24:39a lot of training and it was a difficult decision
0:24:39 > 0:24:42to let them know I'm leaving. However, the reason I left
0:24:42 > 0:24:44is cos I've got great faith in this process.
0:24:44 > 0:24:46I want to be Lord Sugar's business partner.
0:24:46 > 0:24:49I'm not here to make up the numbers, I'm here to win.
0:24:49 > 0:24:52But Gary was determined not to rush things.
0:24:52 > 0:24:53I really want to give it a go.
0:24:53 > 0:24:56I think I'm the only one in the process
0:24:56 > 0:24:59- not to be project manager yet. - Gaz - congratulations. PM, mate.
0:24:59 > 0:25:01Alan's always saying to the candidates,
0:25:01 > 0:25:05"Don't wait for your specific skill set to come up in a task."
0:25:05 > 0:25:09Gary waited and waited and waited until task seven,
0:25:09 > 0:25:11when he headed up the retail task.
0:25:11 > 0:25:14But, by God, he did execute it with perfection.
0:25:14 > 0:25:16Open a few of those diffusers and put it on there.
0:25:16 > 0:25:18Take a handful out and add them to the presentation
0:25:18 > 0:25:20and then we've got our little beauty world as well.
0:25:20 > 0:25:24Gary was a really good project manager, cos he understood retail
0:25:24 > 0:25:26and he took us through this little customer journey.
0:25:26 > 0:25:31So, this is our toilet world. Next, we're moving on to the house world.
0:25:31 > 0:25:34Does Jammy Dodgers go with washing powder?
0:25:34 > 0:25:36Unusually, for somebody who hadn't been project manager
0:25:36 > 0:25:39and who had perhaps coasted through the first seven weeks,
0:25:39 > 0:25:44Gary managed to befriend everybody and gain their respect
0:25:44 > 0:25:47and trust so, when it was his time, he was a team leader
0:25:47 > 0:25:50who inspired everybody else to do the best they could.
0:25:50 > 0:25:53I don't anyone walking past here without knowing what we're doing.
0:25:53 > 0:25:56- Even Richard.- We are Manchester's newest discount store.
0:25:56 > 0:25:58I've even got a T-shirt saying it, it means it's true.
0:25:58 > 0:26:00I knew I had some strong sellers.
0:26:00 > 0:26:03I had the hounds on a lead and unleashed the hounds
0:26:03 > 0:26:06and let Charleine and Joseph just do the work for me.
0:26:06 > 0:26:09- Last-minute price drop!- I can do you three items for a tenner.
0:26:09 > 0:26:11Yes, you're making the manager very happy!
0:26:11 > 0:26:16- And Lord Sugar was even happier. - "Classic retail," I have here.
0:26:16 > 0:26:21So, you made over £1,000 in the course of this exercise. Very good!
0:26:21 > 0:26:23It was a GREAT team effort.
0:26:23 > 0:26:26'Alan doesn't favour that corporate persona.'
0:26:26 > 0:26:29That doesn't mean to say that somebody with that can't succeed,
0:26:29 > 0:26:32but I think it means that person has to show a lot of other skills
0:26:32 > 0:26:36to demonstrate to Alan that he has a character over and above
0:26:36 > 0:26:40just Mr Corporate and I think, in Gary's case, he won Alan over.
0:26:40 > 0:26:44- Well done, well done. Dream team. - 'We absolutely smashed it.'
0:26:44 > 0:26:48However, going from that great high, I was then back-to-back PM
0:26:48 > 0:26:51on a task which was related to my business plan.
0:26:51 > 0:26:55The challenge - put on a children's party and, for Mr Corporate,
0:26:55 > 0:26:57a special invitation.
0:26:57 > 0:26:59- Gary?- Yes, Lord Sugar?
0:26:59 > 0:27:02I also understand that you want to start an events company,
0:27:02 > 0:27:06so I'm going to suggest that you are the project manager again.
0:27:06 > 0:27:09Welcome. Some people do call me Gary the Giraffe, cos I'm a bit tall.
0:27:09 > 0:27:14'Gary was catering for kids, but corporate Gary sort of took over'
0:27:14 > 0:27:18and, actually, it ended up being more like a corporate awayday.
0:27:18 > 0:27:20Just do it so it's nice and tight, but comfortable as well.
0:27:20 > 0:27:23- I just need to quickly go over a safety thing.- Yeah?
0:27:23 > 0:27:26Only a maximum of two people at any one time.
0:27:26 > 0:27:28Is it possible to get the atmosphere going a little bit more
0:27:28 > 0:27:30- like on a sports day?- Yeah, sure.
0:27:30 > 0:27:32- Just motivate them. - Get them going.- Yeah.
0:27:32 > 0:27:36The kids' party was anything but child's play.
0:27:36 > 0:27:38I'm going to be totally transparent with you.
0:27:38 > 0:27:41A couple of the T-shirts that we did earlier didn't go to plan.
0:27:41 > 0:27:44To be honest, Gary, it's not the quality that we were looking for.
0:27:44 > 0:27:46I think it's a no.
0:27:46 > 0:27:49In the boardroom, no celebration.
0:27:49 > 0:27:52I'm not going to confess to being an expert in children's parties,
0:27:52 > 0:27:54but with business parties, events and entertainment...
0:27:54 > 0:27:55I'm a little bit concerned.
0:27:55 > 0:27:59I'm wondering whether your culture is going to be any good
0:27:59 > 0:28:02- working with me.- That's why I've left that organisation to start...
0:28:02 > 0:28:04Yeah, I don't want to hear any more.
0:28:04 > 0:28:07I could see Lord Sugar really, really thinking,
0:28:07 > 0:28:09"Should he stay or should he go?"
0:28:09 > 0:28:11'At that stage, all I could think about was my family.'
0:28:14 > 0:28:17- I'm going to let you remain in the process.- Thank you, Lord Sugar.
0:28:17 > 0:28:20'I was vulnerable. I thought I was gone.
0:28:20 > 0:28:22'I have sacrificed a lot to come on this process.'
0:28:22 > 0:28:25My family mean everything to me, but I'm doing this for them.
0:28:25 > 0:28:29Gary's engaged to childhood sweetheart Lucy.
0:28:29 > 0:28:31When Gary's at work, he is very, very focused
0:28:31 > 0:28:34on his job, but then, when he comes home,
0:28:34 > 0:28:36he definitely steps into Mr Family Man.
0:28:36 > 0:28:39What's this, Millie? Is this your book?
0:28:39 > 0:28:42'I can't imagine life without Millie and Lucy.'
0:28:42 > 0:28:45You have sometimes got to do these 100-hour weeks,
0:28:45 > 0:28:47you have got to be away, but, when I am with the family,
0:28:47 > 0:28:50I pride myself on having that leisure time.
0:28:50 > 0:28:53I wouldn't say I'm probably nappy changer of the year,
0:28:53 > 0:28:56far from it, and I'm sure Lucy will tell you that as well,
0:28:56 > 0:28:57but I give it a good go.
0:28:57 > 0:29:01I'd say Gary is a very popular boy with his sports
0:29:01 > 0:29:04and his work colleagues and people from university,
0:29:04 > 0:29:06but he's everybody's best friend.
0:29:06 > 0:29:08ALL CHANT: Oo-oo-ooh!
0:29:08 > 0:29:10CHEERING
0:29:10 > 0:29:15One team backing him all the way - Gary's cricket comrades.
0:29:15 > 0:29:16Come on, son. Go on!
0:29:16 > 0:29:18Out on the field, he's still got a lot to improve,
0:29:18 > 0:29:21but in the dressing room, he's a good egg.
0:29:21 > 0:29:23I think Gary's definitely better at business.
0:29:23 > 0:29:26He's far better in a suit than in cricket whites, to be quite honest.
0:29:26 > 0:29:29Back home, I've got a nickname that everyone takes the mick out of.
0:29:29 > 0:29:31It's "our Gary," our G.
0:29:31 > 0:29:34Comes straight from my mum's mouth and it's very embarrassing.
0:29:34 > 0:29:37She comes along going, "Is our Gary all right?
0:29:37 > 0:29:40"Does our Gary need a drink? Does our Gary need a sandwich?"
0:29:40 > 0:29:42Even if I was in Lord Sugar's office,
0:29:42 > 0:29:45my mum would walk in and go, "Is our Gary all right, Lord Sugar?"
0:29:45 > 0:29:47ALL: All right, our Gary?
0:29:47 > 0:29:50Everyone at Marston Green Cricket Club is right behind you.
0:29:50 > 0:29:54- Hit the competition for six. - ALL: Oo-oo-ooh!
0:29:54 > 0:29:56Our Gary!
0:29:56 > 0:29:59- How old's your cat?- It's actually his birthday on Monday.- Monday?
0:29:59 > 0:30:01- I didn't know it was on Monday! - Perfect timing!
0:30:01 > 0:30:07Alan has been chipping away at Gary's hard corporate exterior
0:30:07 > 0:30:10and I do think there is an entrepreneur in there,
0:30:10 > 0:30:12one that's just dying to get out.
0:30:14 > 0:30:15I'm stuck!
0:30:15 > 0:30:18- THEY LAUGH - Let's go!- Come on.
0:30:18 > 0:30:20I'm not going to be able to walk for a week.
0:30:20 > 0:30:22- Well done, mate.- Oh! Oh, Oh!
0:30:22 > 0:30:25Nobody doesn't like Gary.
0:30:25 > 0:30:29Gary is un-not-likable, if that's even a phrase.
0:30:29 > 0:30:34He is just a beautiful person. He's brilliant and people respect Gary.
0:30:34 > 0:30:35I could do with a moment,
0:30:35 > 0:30:37but I don't want to put clients off, so shall we get going?
0:30:39 > 0:30:41Whoo!
0:30:41 > 0:30:43My challenge now is not only to show Lord Sugar
0:30:43 > 0:30:45what I'm capable of, in terms of my business acumen,
0:30:45 > 0:30:49but my challenge is now to show Lord Sugar I am not Mr Corporate.
0:30:49 > 0:30:51I'm not this corporate Gary.
0:30:51 > 0:30:55You are looking at Lord Sugar's next business partner.
0:30:55 > 0:30:57Our Gary, our Alan, we've got this.
0:31:04 > 0:31:08Next in line, salon owner Charleine Wain.
0:31:08 > 0:31:10We've got our free poo!
0:31:10 > 0:31:12Competitive...
0:31:12 > 0:31:15You snooze, you lose. All I care about is winning.
0:31:15 > 0:31:18- ..tenacious...- For me, you're missing out key points.
0:31:18 > 0:31:20..and a force to be reckoned with.
0:31:20 > 0:31:23DO NOT talk over me! I am talking, OK?
0:31:23 > 0:31:28I am a grafter. I'm a hard worker, I'm not scared to get my hands dirty
0:31:28 > 0:31:32and I know what I want to achieve, and I know I can achieve it.
0:31:32 > 0:31:34- How's about £40?- No.
0:31:34 > 0:31:36Charleine is relentless.
0:31:36 > 0:31:38- Meet me at 55 and we've got a deal. - I can't.
0:31:38 > 0:31:41Her energy and enthusiasm is unparalleled.
0:31:41 > 0:31:43- I can't.- Deal!- It ain't a deal. - 58?- It's not a deal for me.
0:31:43 > 0:31:47She would not give up on anything until she's actually done the deal.
0:31:47 > 0:31:50£58, you've got a deal. £58.
0:31:50 > 0:31:52And, of course, there's that killer handshake.
0:31:52 > 0:31:55So have we got a deal? Can we double our stock with you today?
0:31:55 > 0:31:58- Do we have a sale?- We do.
0:31:58 > 0:32:02- 12.50. OK, we've shook on that. - She's got me now!- 12.50. Excellent.
0:32:02 > 0:32:05Charleine definitely surprised me with sales.
0:32:05 > 0:32:06She's a great negotiator.
0:32:06 > 0:32:09She puts her heart and soul into every single task.
0:32:09 > 0:32:11Excellent. Thank you very much.
0:32:11 > 0:32:13- She's absolutely fantastic. - We're going to win this.
0:32:13 > 0:32:15She'll sell anything.
0:32:15 > 0:32:17She'll negotiate anything and she will not let anyone go
0:32:17 > 0:32:20until they've actually bought that product.
0:32:20 > 0:32:22You'd look really posh in the Valleys
0:32:22 > 0:32:24with one of these, though, wouldn't you?
0:32:24 > 0:32:25Born and raised in Wales,
0:32:25 > 0:32:29at 16, Charleine decided to broaden her horizons.
0:32:29 > 0:32:31I had a fishing boat at Swansea Marina.
0:32:31 > 0:32:35I took her out on a Sunday fishing in Swansea Bay, um...
0:32:35 > 0:32:38When we got back, the next morning on Monday,
0:32:38 > 0:32:41she said, "Would you sign a form for me to join the Royal Navy?"
0:32:41 > 0:32:44Well, me and the wife were absolutely gobsmacked.
0:32:44 > 0:32:46We didn't know what to say and I thought,
0:32:46 > 0:32:48"My God, at this age, joining the Royal Navy.
0:32:48 > 0:32:50"Are you sure this is what you want, Charl?"
0:32:50 > 0:32:52SHOUTS DRILL COMMANDS
0:32:52 > 0:32:54For a joke, I kind of messed around and said,
0:32:54 > 0:32:55"I'm going to join the Navy,"
0:32:55 > 0:32:58and then, the people I was in college with made a bit of a bet.
0:32:58 > 0:33:02So off I went, signed the papers and then I joined.
0:33:02 > 0:33:05The longest bet was for four weeks,
0:33:05 > 0:33:08but I ended up staying for 11½ years.
0:33:08 > 0:33:12Shortly after signing up, Charleine was thrown in the deep end.
0:33:12 > 0:33:17At 16, nearly 17, she was in the Gulf,
0:33:17 > 0:33:21and we had a phone call at 2:30 one morning from the War Office,
0:33:21 > 0:33:25stating that Charleine was on HMS Chatham down in the Gulf
0:33:25 > 0:33:28in a conflict and, to be involved in a conflict,
0:33:28 > 0:33:32you had to be 18 years of age, so would we give them the permission
0:33:32 > 0:33:36to leave Charleine on ship? As it was safer to leave her on ship
0:33:36 > 0:33:39than fly her into Bahrain, and then fly her back to the UK.
0:33:39 > 0:33:42Without giving it a thought, we let her to stay onboard
0:33:42 > 0:33:45and she was down there then for 11 months.
0:33:45 > 0:33:49At HMS Raleigh, Charleine climbed the naval ladder from new recruit
0:33:49 > 0:33:52to physical training instructor.
0:33:52 > 0:33:54I think the Navy's obviously played a crucial part
0:33:54 > 0:33:56in where Charleine is now.
0:33:56 > 0:33:59One of the things is her ability to just keep going,
0:33:59 > 0:34:02and that's something that everybody has to be able to do in the Navy
0:34:02 > 0:34:05because you can't just stop if it suits you and if you're tired.
0:34:05 > 0:34:08If you're on operations, front-line, there is an element
0:34:08 > 0:34:11that you have to keep going till something's finished and, of course,
0:34:11 > 0:34:14Charleine's like a Duracell battery - she just won't stop.
0:34:14 > 0:34:16Come on, girls!
0:34:16 > 0:34:18Charleine's relentless approach to sales...
0:34:18 > 0:34:20Can I interest you in a taste of my fish?
0:34:20 > 0:34:23..meant a strong start to the process.
0:34:23 > 0:34:25£1, that's all. 50 pence!
0:34:25 > 0:34:27Eight, nine, ten... We'll call it £11.
0:34:27 > 0:34:30- Versatile, well done.- Yes!
0:34:30 > 0:34:34Tasked with creating a children's book, she made a surprising move.
0:34:34 > 0:34:37I'd like to put myself forward as project manager for this.
0:34:37 > 0:34:38I have got children.
0:34:38 > 0:34:40I think everyone wants you to be PM at the moment.
0:34:40 > 0:34:41Thank you very much.
0:34:41 > 0:34:45I didn't want to be project manager with a task
0:34:45 > 0:34:48that was just negotiating or something, because I knew that,
0:34:48 > 0:34:51in this process, I had to step out of my comfort zone.
0:34:51 > 0:34:53The gamble backfired.
0:34:53 > 0:34:55The storyline we came... along with Joseph...
0:34:55 > 0:34:58we had, um, a great girl with us
0:34:58 > 0:35:03that managed to put the words in...into contents for us.
0:35:03 > 0:35:06In business, you have to know what your strengths are
0:35:06 > 0:35:08and you have to know what your weaknesses are.
0:35:08 > 0:35:11The book teaches children about their enthusiasm and...
0:35:11 > 0:35:15encouragement and passion to get to their end goal.
0:35:15 > 0:35:18Clearly, Charleine's strength is not in pitching.
0:35:18 > 0:35:21You needed to take your strongest pitcher
0:35:21 > 0:35:24to the most professional people that you were pitching to and you didn't.
0:35:24 > 0:35:27Bad management decision, that, I think.
0:35:27 > 0:35:32'I was nervous, I was worried. I did not want to go home.'
0:35:32 > 0:35:35- It's really disappointing, isn't it? - Let's learn from it.
0:35:35 > 0:35:36We can do this. We have to do it.
0:35:36 > 0:35:40It just made me realise that I've still got SO much to prove to him.
0:35:40 > 0:35:42It didn't look like a fairytale ending,
0:35:42 > 0:35:47but Charleine's determination and absolute will not to lose
0:35:47 > 0:35:49saved the day right at the 11th hour.
0:35:49 > 0:35:51It's a nice little book. What can you do me on the price?
0:35:51 > 0:35:56If we're able to go over 100 units, we'd be able to bring it down to £3.
0:35:56 > 0:35:58Do we have a deal?
0:35:58 > 0:36:01And, of course, right at the end, that killer handshake.
0:36:01 > 0:36:03- Deal.- Deal! We have a deal.
0:36:03 > 0:36:06Versatile, you've won by £102.
0:36:06 > 0:36:08SHE SCREAMS AND LAUGHS
0:36:08 > 0:36:11Get in! Mwah. Mwah.
0:36:11 > 0:36:17Charleine pulled it round at the end and she sold someone 125 books.
0:36:17 > 0:36:19- Well done to us.- Cheers! - To versatile.
0:36:19 > 0:36:21But not everyone was impressed.
0:36:21 > 0:36:25Charleine, I believe, was actually a poor project manager in this task.
0:36:25 > 0:36:29It was more luck than judgment that won the day today.
0:36:29 > 0:36:33From that moment on, the battle lines were drawn.
0:36:33 > 0:36:36Richard has a very high opinion of himself.
0:36:36 > 0:36:39He doesn't overly respect other people.
0:36:39 > 0:36:42He doesn't think anyone comes anywhere near close
0:36:42 > 0:36:45to as good as he is.
0:36:45 > 0:36:46You had a slow start, didn't you?
0:36:46 > 0:36:49- I think we were expecting that... - Lord Sugar, can I speak up?
0:36:49 > 0:36:51You certainly can.
0:36:51 > 0:36:55I think, with Charleine, it's that I...
0:36:55 > 0:36:59I don't necessarily suffer fools gladly.
0:36:59 > 0:37:02She talks more than she thinks
0:37:02 > 0:37:04and I think that's where my frustrations have come.
0:37:04 > 0:37:07- I don't think he needs to...- I'm sorry, but I've got two minutes.
0:37:07 > 0:37:09- Richard...- ..a couple of things...
0:37:09 > 0:37:12Richard, I'm going to have to stop you!
0:37:12 > 0:37:15'I found it very frustrating not being listened to,'
0:37:15 > 0:37:16but when Richard wants to do something,
0:37:16 > 0:37:18Richard wants to do something.
0:37:18 > 0:37:20There is no stopping him. There is no controlling him.
0:37:20 > 0:37:23- All hands in to set up.- Hello, ladies.- No, no, no, Richard!
0:37:23 > 0:37:26We are selling, today, lovely candles.
0:37:26 > 0:37:28Selfish idiot.
0:37:28 > 0:37:32One is always trying to dominate the other and one lays a blow,
0:37:32 > 0:37:33the other one lays two blows,
0:37:33 > 0:37:35and it's quite exhausting actually to watch.
0:37:35 > 0:37:37Just be a little bit more professional, Charleine.
0:37:37 > 0:37:41And you too(!) So, if we're setting up, give us a little hand, darling.
0:37:41 > 0:37:43- If I hadn't, what would have happened?- Leave it there.
0:37:43 > 0:37:46'We do compete, but it's a good competition.
0:37:46 > 0:37:48'Even if we have a moment where we clash heads,'
0:37:48 > 0:37:51we'll finish the task and go, "Needed you on that."
0:37:51 > 0:37:55Where we live is right by the BT Tower there, so do you fancy,
0:37:55 > 0:37:58when you move to London, getting a place around there, Charleine?
0:37:58 > 0:38:01- Yeah, not with you, though, Richard. - THEY LAUGH
0:38:01 > 0:38:04She can be a nightmare, but she also is a lot of fun,
0:38:04 > 0:38:09so I've had ups and downs, but I will look back fondly at Charleine.
0:38:13 > 0:38:16The real love of Charleine's life is husband Scott,
0:38:16 > 0:38:19with whom she settled down and started a family.
0:38:21 > 0:38:23THEY LAUGH
0:38:23 > 0:38:26Go on, run, quick! Run, run, run!
0:38:26 > 0:38:27My mum is
0:38:27 > 0:38:29the best-est in town.
0:38:29 > 0:38:33But seven years ago, their world was turned upside down.
0:38:33 > 0:38:38Sadly, in 2007, we lost one of our boys, Ethan's twin brother, Caylan,
0:38:38 > 0:38:42when he was aged just 3½ months old, and, from that point then,
0:38:42 > 0:38:47that really inspired Charleine to go and have something else to focus on.
0:38:47 > 0:38:50As a family, if I didn't have Scott,
0:38:50 > 0:38:52I think I would've cracked.
0:38:52 > 0:38:55I think I was so low and so rock-bottom
0:38:55 > 0:38:59that, um, it was a really, really hard place to be in. It was...
0:38:59 > 0:39:00It was really difficult, yeah.
0:39:05 > 0:39:07He is my dragonfly.
0:39:07 > 0:39:11It's the way I carry my little boy around with me.
0:39:11 > 0:39:12It's just a reminder, really.
0:39:12 > 0:39:14We'll never, ever forget our boy
0:39:14 > 0:39:19and she wears it close to her heart just so he's always in our thoughts.
0:39:20 > 0:39:24The tragedy led Charleine to make some big decisions.
0:39:24 > 0:39:27If I could've continued to have done the job without going to sea,
0:39:27 > 0:39:29then maybe things would've been different,
0:39:29 > 0:39:33but to leave Ethan and Maia and my stepson, Matthew,
0:39:33 > 0:39:34there was not a chance.
0:39:34 > 0:39:38I knew I needed to focus on a new career path.
0:39:38 > 0:39:41I decided that I wanted my own salon.
0:39:43 > 0:39:47For the first year of the business, I continued to work in the Navy
0:39:47 > 0:39:49on a Monday to a Friday.
0:39:49 > 0:39:52I used to sneak off from the Navy in my trainers
0:39:52 > 0:39:55and then go and do shampooing, and then shoot back to work.
0:39:55 > 0:39:58It was very tough, but there's no task really too big for Charleine
0:39:58 > 0:40:00and it doesn't matter how many hours it takes,
0:40:00 > 0:40:03she'll just make it work and it will be 100% successful, as it has been.
0:40:03 > 0:40:06Three years running, Charleine's business has been crowned
0:40:06 > 0:40:09Best Hair and Beauty Salon in Plymouth.
0:40:09 > 0:40:12In 2010, there was just a couple of us here and now,
0:40:12 > 0:40:15it's won awards. There's a massive client base.
0:40:15 > 0:40:17It's done so well.
0:40:17 > 0:40:22I kind of see my hairdressing and my salon as a representation
0:40:22 > 0:40:27of something so good coming off something so tragic and so bad.
0:40:27 > 0:40:30I just want to make it as successful as what I can.
0:40:32 > 0:40:35After an impressive performance in the property task...
0:40:35 > 0:40:37It's 350,000.
0:40:37 > 0:40:40Do you want to snap this one up tonight before it goes?
0:40:40 > 0:40:41- Yep.- Perfect.
0:40:41 > 0:40:45You could buy a street in Wales for that money! Wow!
0:40:45 > 0:40:49..Charleine decided it was time to take the lead again.
0:40:49 > 0:40:53For your next task, I'd like you to create your own healthy snacks.
0:40:56 > 0:40:59But things soon started to crumble.
0:40:59 > 0:41:01I don't know what I'm doing!
0:41:02 > 0:41:04SHE COUGHS
0:41:04 > 0:41:07My aim was to replace all high-sugary bars
0:41:07 > 0:41:09with a healthy-tasting alternative.
0:41:09 > 0:41:12Mine's fallen apart a little bit.
0:41:12 > 0:41:13- Do you like it?- No.
0:41:14 > 0:41:18In the boardroom, it all became too much.
0:41:18 > 0:41:21I must admit, it was a very, very challenging task.
0:41:22 > 0:41:25It's the only snack that looks like the same
0:41:25 > 0:41:28going in as it would look like coming out later.
0:41:29 > 0:41:32'Charleine has always had an issue when she gets nervous'
0:41:32 > 0:41:37and, when she knows she's made a mistake, you can see it on her face.
0:41:37 > 0:41:39The weight of the world is on her shoulders.
0:41:39 > 0:41:41If you want to take five minutes and go outside...
0:41:46 > 0:41:52I couldn't contain my frustration and how much I wanted it.
0:41:52 > 0:41:58The reason why I'm up...upset is because I'm just really frustrated
0:41:58 > 0:42:00with myself that I couldn't have produced a better product.
0:42:00 > 0:42:03Once again, Charleine rallied.
0:42:03 > 0:42:06I do work really hard, always have done, always will do.
0:42:06 > 0:42:09When we did the Manchester one, I had blisters on every single toe,
0:42:09 > 0:42:12but I did not let that stop me and I know that I sold.
0:42:12 > 0:42:16- KARREN:- 'You could see Charleine in that boardroom, her passion,
0:42:16 > 0:42:17'her determination, her grit.'
0:42:17 > 0:42:19She wasn't going home.
0:42:19 > 0:42:22I've been in business for nearly 50 years...
0:42:23 > 0:42:26..and, of course, I've come across a lot of Gary's.
0:42:27 > 0:42:30I've come across a lot of Richards also...
0:42:30 > 0:42:32I haven't come across many Charleine's.
0:42:36 > 0:42:39- Is everyone happy? - Yeah.- Yeah.- Yep. Let's go.
0:42:40 > 0:42:42Next one. Go.
0:42:42 > 0:42:45Never underestimate this woman. She just never gives up.
0:42:45 > 0:42:46This is great!
0:42:46 > 0:42:49But we've also seen her buckle under pressure.
0:42:49 > 0:42:51How is she going to cope with the stress of the interview?
0:42:51 > 0:42:53To me, it's kind of meant to be.
0:42:53 > 0:42:55Swishing and swirling and tumbling and turning!
0:42:55 > 0:42:57Charleine's strengths -
0:42:57 > 0:43:00very energetic, very passionate, and that's infectious.
0:43:00 > 0:43:03- You all right, Charleine, yeah? - Yeah!
0:43:03 > 0:43:06- The heavy candles are heavy! - 'What you see is what you get.'
0:43:06 > 0:43:08Hard seller, hard negotiator.
0:43:08 > 0:43:09Well done.
0:43:09 > 0:43:11Are you excited?
0:43:11 > 0:43:16The thing about this process is it's long, it's hard, it's relentless.
0:43:16 > 0:43:19But for Charleine, she doesn't have an off switch.
0:43:19 > 0:43:25She never lets go of her energy and I find that quite amazing.
0:43:25 > 0:43:27I'm going to raise a toast to myself.
0:43:27 > 0:43:28Hey, hey!
0:43:28 > 0:43:30Everyone in the salon's rooting for you
0:43:30 > 0:43:33and we know you can win this, and we want to say to Lord Sugar...
0:43:33 > 0:43:35ALL: Do we have a deal?
0:43:35 > 0:43:39Kids, what do you want Lord Sugar to say to Mummy?
0:43:39 > 0:43:41You're hired!
0:43:41 > 0:43:45I am so determined to become Lord Sugar's business partner.
0:43:45 > 0:43:50I have so much passion for what I do and I will not stop until I succeed.
0:43:50 > 0:43:53She is an absolute force to be reckoned with.
0:43:53 > 0:43:55I have no doubt that she could go all the way.
0:43:55 > 0:43:58I just hope he knows what he's in for.
0:43:59 > 0:44:03Last, but by no means least, Richard Woods,
0:44:03 > 0:44:06the candidate with the most wins under his belt.
0:44:06 > 0:44:09Hello! Hello, hello.
0:44:09 > 0:44:11A man of confidence...
0:44:11 > 0:44:13- We're going to win. - We're going to win!
0:44:13 > 0:44:16- ..a super salesman... - I saw a tenner there.
0:44:16 > 0:44:18You didn't want me to see it! You didn't want me to see it!
0:44:18 > 0:44:21..and master marketer.
0:44:21 > 0:44:23The first money saved is the first money made.
0:44:23 > 0:44:25He so reminds me of David Brent.
0:44:25 > 0:44:26LAUGHTER
0:44:26 > 0:44:29And I'm just like... # Uh, uh, uh! #
0:44:29 > 0:44:32The TrailBlazer is a fully managed and implemented
0:44:32 > 0:44:35business growth campaign.
0:44:35 > 0:44:37Richard, that's a load of bollocks, that is.
0:44:37 > 0:44:38LAUGHTER
0:44:38 > 0:44:41Marketing people love all that bullshit talk,
0:44:41 > 0:44:44but underneath all that, Richard has a particular skill,
0:44:44 > 0:44:47and that is he understands the bottom line.
0:44:47 > 0:44:49That's music to Alan's ears.
0:44:49 > 0:44:51Let's keep it simple, keep it simple.
0:44:51 > 0:44:54I've got more drive than Lewis Hamilton going to a driving range.
0:44:54 > 0:44:57I know where I'm going and I'm going to win this process.
0:44:57 > 0:44:593.75, thank you.
0:44:59 > 0:45:02Richard's greatest invention is himself.
0:45:02 > 0:45:06He's got buckets of confidence and, boy, do we know it.
0:45:06 > 0:45:10We are Manchester's newest discount store!
0:45:10 > 0:45:15I don't know whether it's charm or smarm, but whatever it is, it works,
0:45:15 > 0:45:19because, across all of the tasks, Richard is the highest seller.
0:45:19 > 0:45:22Oh, Beverley! Thank you. You're making my day.
0:45:22 > 0:45:26Richard - Tricky Dicky is what Lord Sugar would call him.
0:45:26 > 0:45:28I think he is a strong contender.
0:45:28 > 0:45:30He's proved that with his track record in the process.
0:45:30 > 0:45:33I'm your figures man, so I'm just going to tell you the facts.
0:45:33 > 0:45:35Barbecue food - cheap.
0:45:35 > 0:45:38I'm one of these people that has massive self-confidence.
0:45:38 > 0:45:39Sh-oom. Winning.
0:45:39 > 0:45:42I always think that business is like a sport
0:45:42 > 0:45:44and we're at the top of our game at the moment.
0:45:44 > 0:45:48I want to really push forward and win this league, if you like.
0:45:48 > 0:45:51So let's all of us go smash the hell out of this.
0:45:53 > 0:45:56Growing up in the leafy suburbs of Surrey,
0:45:56 > 0:46:00Richard learnt the foundations of business from oil tycoon dad Dennis.
0:46:00 > 0:46:05I remember the time I took both him and his brother to my offices,
0:46:05 > 0:46:08and we had a brand-new tanker there, and I was explaining to him
0:46:08 > 0:46:11that this tanker was owned by the family, so, in theory,
0:46:11 > 0:46:13they owned part of it.
0:46:13 > 0:46:15And Richard then turned to me and said,
0:46:15 > 0:46:18"If you're the big boss, Daddy, does that mean we're the little bosses?"
0:46:18 > 0:46:20And I said, "Well, I guess it does."
0:46:20 > 0:46:23So that started at about six or seven years old.
0:46:23 > 0:46:26Dad being really successful was a massive impact in my life.
0:46:26 > 0:46:29I didn't grow up wanting to be a football player.
0:46:29 > 0:46:31I wanted to be a big successful businessman,
0:46:31 > 0:46:33and I think, as a son,
0:46:33 > 0:46:36you always want to try and eclipse what your dad's done.
0:46:36 > 0:46:40Self-assured from an early age, Richard's confidence took a knock
0:46:40 > 0:46:44in 1990, when he was diagnosed with dyslexia.
0:46:44 > 0:46:48When it became clear that Richard was struggling with his reading
0:46:48 > 0:46:52and writing, it baffled him as to why this was happening.
0:46:52 > 0:46:56He couldn't keep up with the others and it caused him problems.
0:46:56 > 0:46:58It probably was the making of him,
0:46:58 > 0:47:00because he realised suddenly that it didn't all come dead easy
0:47:00 > 0:47:03and he had to work hard to overcome it, which he did.
0:47:03 > 0:47:07It was a motivation in the end. My final thesis at university was,
0:47:07 > 0:47:10"Is there a link between entrepreneurship and dyslexia?"
0:47:10 > 0:47:13and I did a whole research project about the big, you know,
0:47:13 > 0:47:16dyslexics out there, the Bransons, etc.
0:47:16 > 0:47:19I actually got a first for that thesis,
0:47:19 > 0:47:23and I've been glad to have it, because I do feel I'm more creative.
0:47:23 > 0:47:26I do feel like I can think outside the box.
0:47:26 > 0:47:30In week two, a creative task came up...
0:47:30 > 0:47:33I've run a marketing agency for eight years. This is what I do.
0:47:33 > 0:47:35..and Richard rushed to take the lead.
0:47:35 > 0:47:38I thought, "This has got my name written all over it."
0:47:38 > 0:47:41Personally, I think that we should think about a male market
0:47:41 > 0:47:43and I'm seeing black as a bottle.
0:47:43 > 0:47:45We'd only just got going and...
0:47:45 > 0:47:47BAM! Richard's arrived, the marketing man.
0:47:47 > 0:47:49You've got to remember it's cactus and moisture,
0:47:49 > 0:47:51that's all I ask. Anything else is up to you guys.
0:47:51 > 0:47:55He's read a lot of business books. He knows a lot of jargon.
0:47:55 > 0:47:57Just so simple. Just... Mm.
0:47:57 > 0:48:00It was the first time the boys had come together as a team
0:48:00 > 0:48:02and Richard really had to channel them,
0:48:02 > 0:48:07he had to pull them together, he had to give them very specific roles.
0:48:07 > 0:48:10Mr Director, all I ask - stay on brand.
0:48:10 > 0:48:12- Oh, no, absolutely. Absolutely, yeah.- OK!
0:48:12 > 0:48:14And do you know what, that's simple, isn't it?
0:48:14 > 0:48:17I think Richard proved that he's a good manager of people.
0:48:17 > 0:48:21Western for desert dry hair.
0:48:22 > 0:48:25Richard came up with a coherent campaign...
0:48:25 > 0:48:29Simple, clean, on message.
0:48:29 > 0:48:31..and soaked up the praise in the boardroom.
0:48:31 > 0:48:35In all the years that I have run this task in this boardroom,
0:48:35 > 0:48:38- this has got to be one of the best. - Thank you, Lord Sugar.
0:48:38 > 0:48:40No, seriously. It's got to be one of the best.
0:48:40 > 0:48:42Richard said he was the marketing man
0:48:42 > 0:48:45and he proved he WAS the marketing man in that task.
0:48:45 > 0:48:46Gave everyone a role, didn't you?
0:48:46 > 0:48:48I think it's more credit where credit's due
0:48:48 > 0:48:50and using the skills in my team.
0:48:50 > 0:48:52It was Richard and his seven assistants, I think.
0:48:52 > 0:48:55'For Lord Sugar to say this was one of the best products
0:48:55 > 0:48:57'that he's seen was such amazing feedback.'
0:48:57 > 0:49:00We created an unbelievable advert, a great billboard
0:49:00 > 0:49:03and really good brand, name. Everything worked well.
0:49:03 > 0:49:06- Well done, guys. - EXCITED CHATTER
0:49:06 > 0:49:09And that is when Tricky Dicky was born,
0:49:09 > 0:49:12probably one of the slipperiest characters
0:49:12 > 0:49:14I've had the... "pleasure" to be with.
0:49:14 > 0:49:18Disciples, disciples, you're welcome. You're welcome.
0:49:18 > 0:49:20It doesn't matter whether he's a project manager
0:49:20 > 0:49:23or just one of the team, he's always there
0:49:23 > 0:49:25trying to manipulate and manage everybody.
0:49:25 > 0:49:27That's what he does. That's Richard.
0:49:27 > 0:49:30- Yeah, can I say, it's a negotiation, not selling?- Yeah, who thinks...?
0:49:30 > 0:49:33Can I maybe make a suggestion? Who can speak French?
0:49:33 > 0:49:35At first, Richard was very arrogant.
0:49:35 > 0:49:38I don't think he was able to work in a team.
0:49:38 > 0:49:41Stop causing friction. We're trying to move on.
0:49:41 > 0:49:45No matter who was project manager, he was like, "Nope, it's my way."
0:49:45 > 0:49:47Maybe we should just go with your decision, then?
0:49:47 > 0:49:49Well, no, I've not listened to it.
0:49:49 > 0:49:51That's the point that I was trying to make!
0:49:51 > 0:49:53He works best on a one-person team.
0:49:53 > 0:49:57You seem to alienate people. Is it because it's all about Richard?
0:49:57 > 0:50:00I don't think that I get on with everybody, but...
0:50:00 > 0:50:02that's business, that's life.
0:50:02 > 0:50:04'There's friends, I get that,'
0:50:04 > 0:50:06um, but those friends are people
0:50:06 > 0:50:08that I'm looking to knock out of this competition.
0:50:09 > 0:50:14Week eight, and Richard's back-seat driving reached new levels.
0:50:14 > 0:50:17We would like you guys to go to a party shop.
0:50:17 > 0:50:20You could get some sticky jewels and write on Nicole's gift bag,
0:50:20 > 0:50:23"Happy birthday, Nicole." We want hers to look extra special.
0:50:23 > 0:50:25Honestly, guys, stop spending money.
0:50:25 > 0:50:28What are we going to do about Selena's request
0:50:28 > 0:50:32to get the glitter for the party bags? Are we...?
0:50:32 > 0:50:34Um... We have no time.
0:50:34 > 0:50:37I wasn't too concerned about not going to get those things,
0:50:37 > 0:50:41although I did get slated again for that in the boardroom.
0:50:41 > 0:50:44It was a case that we didn't have the time for it.
0:50:44 > 0:50:47In my schedules, I had to bake a cake, we had to...
0:50:47 > 0:50:49If you'd had the time, would you have done it?
0:50:49 > 0:50:50And I said that to Selina.
0:50:50 > 0:50:53- If you'd had the time, would you have done it?- Yes.
0:50:53 > 0:50:58Maybe I just was a little bit blinkered to the concept of it.
0:50:58 > 0:51:00I just thought, "Nah, stuff it."
0:51:00 > 0:51:03I think, with Richard, you may not want him on your team,
0:51:03 > 0:51:06but I think, given the opportunity, you certainly do need him,
0:51:06 > 0:51:08because he understands what it requires to win.
0:51:08 > 0:51:12You won it, maybe due to Richard's stinginess.
0:51:12 > 0:51:14I'm really happy that Richard was irritating,
0:51:14 > 0:51:16because it is about numbers and, if you give me creative reign,
0:51:16 > 0:51:19I might've tried to book unicorns and all-sorts.
0:51:19 > 0:51:21I could've been slated if we'd lost that task,
0:51:21 > 0:51:24but I had a big impact in winning it.
0:51:24 > 0:51:29One person Richard did manage to win over - his wife of six years - Cara.
0:51:29 > 0:51:31Richard's always been his own boss.
0:51:31 > 0:51:34He's never, ever wanted to work for anybody else.
0:51:34 > 0:51:38After university, the rest of us went on our milk rounds
0:51:38 > 0:51:41and, you know, applied to all the big companies and big corporates.
0:51:41 > 0:51:43Richard laughed in our faces
0:51:43 > 0:51:45and told us that we were all doing it very wrong,
0:51:45 > 0:51:50bought himself a suitcase, filled it with rubber ducks and photo frames,
0:51:50 > 0:51:55and walked up and down the high streets selling to gift shops.
0:51:55 > 0:51:57I was like Del Boy Trotter with his suitcase,
0:51:57 > 0:52:00showing all my little samples and Cara used to call me,
0:52:00 > 0:52:03"the tat man" cos I used to go and tout my tat, she used to call it.
0:52:03 > 0:52:06Which was a bit unfair, cos some of it was quite good,
0:52:06 > 0:52:10but it wasn't all good, but, you know, you do what you can.
0:52:10 > 0:52:12Richard teamed up with his brother, Tim,
0:52:12 > 0:52:14and the family business flourished.
0:52:14 > 0:52:17People would come to me and say,
0:52:17 > 0:52:20"We really like your website that you've done for your own business."
0:52:20 > 0:52:23You suddenly realise that we actually are better website guys
0:52:23 > 0:52:28than we are photo frame designers and importers.
0:52:28 > 0:52:29So that's when we changed.
0:52:29 > 0:52:33We set out and did websites, predominantly, graphic design work,
0:52:33 > 0:52:39and that eventually flourished into what is now our marketing agency.
0:52:39 > 0:52:41Between Richard and I, our relationship is based on...
0:52:41 > 0:52:44I always see it as a flower - I'm the one that's the root
0:52:44 > 0:52:45in the ground doing the hard graft
0:52:45 > 0:52:47and the work and the stem, and everything else,
0:52:47 > 0:52:50putting water up into the nice petals, which is Richard,
0:52:50 > 0:52:53so he can dance off into a flowery field,
0:52:53 > 0:52:55do all the stuff that he wants to.
0:52:55 > 0:52:58Richard is the sales and marketing director, really.
0:52:58 > 0:53:03He's very much a strategy, marketing, flowery sort of person.
0:53:03 > 0:53:07I've always said that Richard is a legend in his own mind.
0:53:07 > 0:53:11In the process, Richard continued to rack up the victories.
0:53:11 > 0:53:14I've been the most successful candidate in terms of wins.
0:53:14 > 0:53:16- We nailed it. - THEY CHEER
0:53:16 > 0:53:19- I've been a project manager twice and won.- Good project manager?
0:53:19 > 0:53:20Yeah, Richard was phenomenal.
0:53:20 > 0:53:22Sub team leader five times, I think, and won.
0:53:22 > 0:53:24He was a fantastic sub team leader.
0:53:24 > 0:53:27I really did enjoy working under Richard.
0:53:27 > 0:53:31I went on to sell £4.2 million worth of property.
0:53:31 > 0:53:33Very, very, very good. Excellent.
0:53:33 > 0:53:36'I really do have the credibility'
0:53:36 > 0:53:39to win this and I think that, um, I'm on track.
0:53:42 > 0:53:45Week ten - a chance to seal the deal.
0:53:45 > 0:53:49- I make packaging, brands, logos. - That's why I thought of you straightaway.
0:53:49 > 0:53:52The health snack task, I go into it thinking,
0:53:52 > 0:53:55"Right, this is the time. All we have to do is win this
0:53:55 > 0:53:57"and I've won 9/10 tasks,"
0:53:57 > 0:54:01"I've equalled The Apprentice record of any candidate winning,
0:54:01 > 0:54:05"only losing one task," and I was so keen to get it right.
0:54:05 > 0:54:07In terms of brand names and stuff,
0:54:07 > 0:54:11- I'm seeing the front of the packet as a massive V.- Yeah, I like that.
0:54:11 > 0:54:13Victory is within our midst!
0:54:13 > 0:54:16- Ooh!- Very good.
0:54:16 > 0:54:20"Great for the busy, the health-conscious and the hungry."
0:54:20 > 0:54:22But Richard had missed a trick.
0:54:22 > 0:54:26We want to be able to take on the Kettle cooked crisp market,
0:54:26 > 0:54:28but with a healthy alternative.
0:54:28 > 0:54:30- Can I just touch on the branding?- Yeah.
0:54:30 > 0:54:33Where does it tell me that this is different to Kettle crisps?
0:54:33 > 0:54:38That needs to perhaps go onto the back of the bag, yes.
0:54:38 > 0:54:41The core concept of this is the fact that it's cooked differently.
0:54:41 > 0:54:43It doesn't actually say that on your packaging.
0:54:43 > 0:54:46Probably, that would be the one thing that we would
0:54:46 > 0:54:48add to the packaging.
0:54:48 > 0:54:51He made a right Horlicks of this whole job.
0:54:51 > 0:54:53He forgot the most important message,
0:54:53 > 0:54:55and, for a marketing man, that's a disaster.
0:54:55 > 0:55:00I think, in my personal opinion, that this expert in marketing here
0:55:00 > 0:55:04has not projected in any way or form on this product
0:55:04 > 0:55:06what the hell it's all about.
0:55:06 > 0:55:07I've got a really simple answer.
0:55:07 > 0:55:11I found out, on the second day, that the process was dehydration.
0:55:11 > 0:55:13We did tell him that it was dehydrated.
0:55:13 > 0:55:15When did you tell me it was dehydrated?
0:55:15 > 0:55:17- On the phone.- Yeah. - On the first day.
0:55:17 > 0:55:20The fact that he claimed in the boardroom that he didn't know
0:55:20 > 0:55:24it was a dehydrated, raw product is absolutely absurd.
0:55:24 > 0:55:26You did know it was dehydrated. You did know it was raw.
0:55:26 > 0:55:30He's very stubborn, so one of Richard's downfalls is that
0:55:30 > 0:55:34he doesn't take the time to listen to other people's point of view,
0:55:34 > 0:55:36to get what their side is and to listen to them,
0:55:36 > 0:55:39and I think that's something he's learnt throughout this process,
0:55:39 > 0:55:42that will change him. He's not always right.
0:55:42 > 0:55:46I missed fundamental points on the branding stuff, um,
0:55:46 > 0:55:49and I didn't admit to that in the boardroom,
0:55:49 > 0:55:52and I'm really annoyed at myself for not just confessing to that mistake.
0:55:52 > 0:55:54But that's not me.
0:55:56 > 0:55:57It's been nice working with you.
0:55:57 > 0:55:59- I'll go grab a coffee. - See you later, mate.
0:55:59 > 0:56:02- I'll see you outside. - See you!- I'll see you later.
0:56:02 > 0:56:05One swallow doesn't make a spring and, similarly with Richard,
0:56:05 > 0:56:08one failure shouldn't make him a failure.
0:56:08 > 0:56:10However, I'm not sure that's going to dent his confidence.
0:56:10 > 0:56:12In fact, probably nothing will.
0:56:12 > 0:56:13Super sub team.
0:56:13 > 0:56:16I actually want to be the charming, bumbling English guy.
0:56:16 > 0:56:19- HE COUGHS - I spat the wrong way.
0:56:19 > 0:56:21Richard was a bit like Marmite in the beginning.
0:56:21 > 0:56:24You either loved him or you've hated him.
0:56:24 > 0:56:26What about we make the decision on this one...?
0:56:26 > 0:56:30Can I speak to David, please, Richard? 'And it's quite weird now,'
0:56:30 > 0:56:33cos he's turned a bit like jam. He's a bit sweet now, um...
0:56:33 > 0:56:37If anything, a bit sickly sweet, but in a nice, nice way.
0:56:37 > 0:56:40Oh, yeah. Oh, yeah. Very good.
0:56:40 > 0:56:42You can't argue with Richard's record.
0:56:42 > 0:56:46He's won eight of the ten tasks and the truth is, actually,
0:56:46 > 0:56:49he's been instrumental in the reason as to WHY they've won the tasks.
0:56:49 > 0:56:53- Cos I'm at the top. You lot are underneath.- Hark at him! Full of it.
0:56:53 > 0:56:58There's no denying that Richard has bags of confidence,
0:56:58 > 0:57:01but does he have a solid business plan? We'll have to wait and see.
0:57:03 > 0:57:04We haven't got Richard.
0:57:04 > 0:57:08Have they actually left?! They've actually left!
0:57:08 > 0:57:10I had in my head I'm already going to win,
0:57:10 > 0:57:13and I've had to really rein that in, cos it does annoy people
0:57:13 > 0:57:16when you say to them you're just going to win and they're like, "No."
0:57:16 > 0:57:19And you're like, "No, honestly, I'm going to win."
0:57:20 > 0:57:23I am going to win. I still am.
0:57:29 > 0:57:34Next for the final five - their toughest task to date...
0:57:34 > 0:57:36- I think it's time, Gaz.- Yeah?
0:57:36 > 0:57:38I'm going to lose it, mate.
0:57:38 > 0:57:40..the interviews.
0:57:40 > 0:57:44Throughout my career, I've never been fired, so I'm not starting now.
0:57:44 > 0:57:47I have said right from the start that I'm going to win this process,
0:57:47 > 0:57:49and I still genuinely believe that.
0:57:51 > 0:57:54I hope that he can see that I will not give up,
0:57:54 > 0:57:56that I will fight until the very end.
0:57:59 > 0:58:03'I genuinely love my business plan.
0:58:03 > 0:58:06I think that's the biggest edge I have over the competition.
0:58:06 > 0:58:12I've set myself such a high bar. I won't allow myself to fail.
0:58:16 > 0:58:17LIFT: Doors opening.
0:58:24 > 0:58:27- Good morning. - ALL: Good morning, Lord Sugar.