0:00:02 > 0:00:04I'm not here to make any friends.
0:00:04 > 0:00:07The process is not personal, it's business.
0:00:09 > 0:00:13Lord Sugar is on the lookout for a brand-new business partner.
0:00:13 > 0:00:16It is a very competitive situation.
0:00:16 > 0:00:20I need to see who has got a good business brain.
0:00:20 > 0:00:22Fighting it out for his funding...
0:00:24 > 0:00:26..18 aspiring tycoons.
0:00:28 > 0:00:31Not one of you geniuses ran this thing properly.
0:00:31 > 0:00:33I feel so angry.
0:00:33 > 0:00:35You're coming across a bit thick.
0:00:35 > 0:00:39At stake, a quarter of a million pounds...
0:00:40 > 0:00:45..and a 50-50 deal with a business heavyweight.
0:00:45 > 0:00:49Your best hope for 250 grand is to buy yourself a scratchcard.
0:00:49 > 0:00:52Ah! Come on, we've no time to lose.
0:00:52 > 0:00:54It's an investment worth fighting for it.
0:00:54 > 0:00:57- Why are you lying, then?- I'm not lying! I said it in the boardroom.
0:00:57 > 0:00:59Just bear with me! Bear with me a minute.
0:00:59 > 0:01:01Not having this conversation with you.
0:01:01 > 0:01:0318 candidates...
0:01:03 > 0:01:05If you don't think that what's going to happen is effective,
0:01:05 > 0:01:08- you've got to tell her.- I said it to her there!- No, you didn't.
0:01:08 > 0:01:09Aah!
0:01:09 > 0:01:11..12 testing weeks...
0:01:11 > 0:01:13This is getting really, really childish now.
0:01:13 > 0:01:16If I was project manager, I'd be trying to motivate my team.
0:01:16 > 0:01:17That's not cool. That's not cool.
0:01:17 > 0:01:20..one life-changing opportunity.
0:01:20 > 0:01:22You're fired. You're fired.
0:01:22 > 0:01:24You are a loose cannon.
0:01:24 > 0:01:25You're fired.
0:01:33 > 0:01:35Previously on The Apprentice...
0:01:35 > 0:01:37Your task is very simple -
0:01:37 > 0:01:40pick the right boating products and sell them.
0:01:40 > 0:01:42- Captain Karthik... - I have got zero experience.
0:01:42 > 0:01:45..struggled to steer the ship...
0:01:45 > 0:01:47Somebody has to take a call. I'll take a call.
0:01:49 > 0:01:51..and sailed his crew...
0:01:51 > 0:01:53A trout for you?
0:01:53 > 0:01:55Do you have a Jet Ski or a boat?
0:01:55 > 0:01:57You're a lucky person because we've got a deal for you.
0:01:57 > 0:01:59..into troubled waters.
0:01:59 > 0:02:03- Are you into water sports at all? - No.- All-weather Jet Skis?
0:02:03 > 0:02:05It is a bit cold for me today.
0:02:05 > 0:02:06Oh, my God!
0:02:06 > 0:02:09- On the other team...- Whoa!
0:02:09 > 0:02:12..after six losses in a row...
0:02:12 > 0:02:15- Say it back to me.- 30mph.- 32mph.
0:02:15 > 0:02:18..Frances ran a tight ship.
0:02:18 > 0:02:20- No over-talking each other, right? - No. Not at all. Not at all.
0:02:20 > 0:02:23Jessica's sales technique was fishy.
0:02:23 > 0:02:25- You can't lie to anyone about anything.- OK.
0:02:25 > 0:02:27- About anything?- No, you can't lie.
0:02:27 > 0:02:30But in the boardroom, they cruised to victory.
0:02:30 > 0:02:33You gave them a proper kick right up the Jet Ski, didn't you?
0:02:33 > 0:02:34That is a massive win.
0:02:34 > 0:02:36Karthik struggled to stay afloat...
0:02:36 > 0:02:39Give me a laptop, I'll make you a billion-dollar company.
0:02:39 > 0:02:42- What?- ..and was thrown overboard.
0:02:42 > 0:02:44You've been a diabolical project manager.
0:02:44 > 0:02:46You're fired.
0:02:46 > 0:02:48Dillon got that sinking feeling...
0:02:48 > 0:02:50You've spent all of your time setting up a nice stall.
0:02:50 > 0:02:52I absolutely wanted to impress you, Lord Sugar.
0:02:52 > 0:02:54..but it was Samuel...
0:02:54 > 0:02:57You have a total disregard for being told what to do.
0:02:57 > 0:03:00..who became the eighth casualty of the boardroom.
0:03:00 > 0:03:02You're fired.
0:03:02 > 0:03:04Now, nine remain
0:03:04 > 0:03:08to fight for the chance to become Lord Sugar's business partner.
0:03:19 > 0:03:215am.
0:03:23 > 0:03:25- Hello?- 'Good morning.
0:03:25 > 0:03:26'Lord Sugar would like you to meet him
0:03:26 > 0:03:28'at the National Portrait Gallery.
0:03:28 > 0:03:29'The cars will be leaving in 20 minutes.'
0:03:32 > 0:03:34National Portrait Gallery in 20 minutes.
0:03:34 > 0:03:35Trish-y!
0:03:37 > 0:03:39Going to put your face on canvas, mate.
0:03:39 > 0:03:42- HE LAUGHS - I've got no chance, mate.
0:03:42 > 0:03:46- Trishna!- Oh! Week eight.
0:03:46 > 0:03:48Time to get up.
0:03:48 > 0:03:50So, the curse of Nebula has finally been broken.
0:03:50 > 0:03:52It just took me as project manager to do that.
0:03:52 > 0:03:53It's nice, the power.
0:03:54 > 0:03:57I definitely want to PM. I want to do it.
0:04:04 > 0:04:08Drawing in over two million punters a year...
0:04:10 > 0:04:13..one of London's most celebrated attractions,
0:04:13 > 0:04:16and filled with old masters.
0:04:29 > 0:04:31- Good morning. - ALL: Good morning, Lord Sugar.
0:04:31 > 0:04:35Well, here we are in the National Portrait Gallery.
0:04:35 > 0:04:39This is a great institution where the public come free of charge,
0:04:39 > 0:04:45but this location now hosts evening events to generate extra revenue.
0:04:45 > 0:04:50So, with this in mind, your task this week is all to do with running
0:04:50 > 0:04:53an event at a famous London attraction.
0:04:53 > 0:04:58Titans, the venue I've chosen for you is the London Aquarium.
0:04:58 > 0:05:02And, Nebula, the venue I have chosen for you is Madame Tussauds.
0:05:02 > 0:05:05You need to sell tickets, book entertainment
0:05:05 > 0:05:07and organise food and drink.
0:05:07 > 0:05:09Let me give you one bit of warning, though.
0:05:09 > 0:05:12The customers have the right to say whether they felt
0:05:12 > 0:05:15it was good value for money
0:05:15 > 0:05:17and some of them might demand a refund.
0:05:17 > 0:05:21I will be judging the winner based on the profit that you make.
0:05:21 > 0:05:26And in the losing team, at least one of you will be fired.
0:05:27 > 0:05:28Is everything clear?
0:05:28 > 0:05:31- Yes, Lord Sugar. - Well, good luck. Off you go.
0:05:37 > 0:05:41Many attractions now open their doors at night.
0:05:41 > 0:05:45It's a crowded market. But do it right...
0:05:45 > 0:05:48and there's a handsome profit to be made.
0:05:50 > 0:05:53- So how does everyone feel about the task?- It's an exciting one.
0:05:53 > 0:05:55Tomorrow, teams host their events.
0:05:55 > 0:05:58- I wouldn't mind putting myself forward for PM.- Yeah, so would I.
0:05:58 > 0:06:00Today, both need leaders.
0:06:00 > 0:06:04I've done events before which included organising food, catering.
0:06:04 > 0:06:07Yeah. I've run a paid New Year's event.
0:06:07 > 0:06:09I used to run nightclub events.
0:06:09 > 0:06:13Um... I think I'm confident with Paul.
0:06:13 > 0:06:18- Yeah. If everyone is all right with that?- Um...- OTHERS: Yeah.
0:06:18 > 0:06:19Frances, you're going to work with me.
0:06:19 > 0:06:23Yeah, I like working with you. Really like working with you.
0:06:23 > 0:06:25- And, Jessica, I would like you to be my sub-team PM.- OK.
0:06:25 > 0:06:28And what I want to see from you is, like, organising these guys
0:06:28 > 0:06:30- into what you want.- OK, cool.
0:06:30 > 0:06:32No arguing. Jessica, you've got to be firm.
0:06:34 > 0:06:36Heading up the other team...
0:06:36 > 0:06:38Courtney, Grainne on Team B.
0:06:38 > 0:06:40..art director Dillon.
0:06:40 > 0:06:42I would like you to sub-team lead, Courtney.
0:06:42 > 0:06:45First job, pick a party theme.
0:06:45 > 0:06:47I've had an idea.
0:06:47 > 0:06:49As it's in an aquarium, I think,
0:06:49 > 0:06:52- maybe we could do some form of dating.- Really?
0:06:52 > 0:06:55Along the idea that there's plenty more fish in the sea.
0:06:56 > 0:07:00What happens to the 50% of the people that have got partners?
0:07:00 > 0:07:01I just think it's limiting us.
0:07:03 > 0:07:06Personally, I was thinking fantasy island theme,
0:07:06 > 0:07:09underwater, fun, I think it appeals to a lot of people
0:07:09 > 0:07:12- and it works for the aquarium. - That makes sense.
0:07:12 > 0:07:15Next, entertainment.
0:07:15 > 0:07:16I like the mermaid performer,
0:07:16 > 0:07:18it ties in with the fantasy island theme.
0:07:18 > 0:07:22Like, I've seen this here online before and it's eye-catching.
0:07:22 > 0:07:25- Let's book the mermaid.- Yeah.- OK.
0:07:25 > 0:07:29I've been to innumerable events where actually the reason that we go
0:07:29 > 0:07:32- is because they lay on the fun casino.- Yeah.
0:07:32 > 0:07:34- I think that's perfectly suited. - Yeah.
0:07:34 > 0:07:37Entertainments, agreed. Next...
0:07:37 > 0:07:40I think we need to look at how much we're selling these tickets for.
0:07:40 > 0:07:43..roll the dice on a ticket price.
0:07:43 > 0:07:44What's the admission to Madame Tussauds?
0:07:44 > 0:07:46- Does anyone know that? - 47.50, I think.
0:07:46 > 0:07:49- I don't think it's that expensive. - It is quite expensive, you know?
0:07:49 > 0:07:52It is. We've got to work out the price of our ticket for our event.
0:07:52 > 0:07:55- Yeah.- Yeah.- It's a casino night. - Hot food and drink options.
0:07:55 > 0:07:56a deluxe menu and all that.
0:07:56 > 0:07:58We're not going to be charged for the hot food.
0:07:58 > 0:08:01Where I'm thinking, at the moment, is around £65.
0:08:01 > 0:08:02'I think the team got a little bit carried away
0:08:02 > 0:08:04'with the excitement of this task.'
0:08:04 > 0:08:07- We're not putting on, like, a main meal.- No.- It's canapes, right?
0:08:07 > 0:08:09We have got canapes and we've got hot food.
0:08:09 > 0:08:12'Some of them are saying hot food is included in the ticket price,
0:08:12 > 0:08:13'but it isn't.'
0:08:13 > 0:08:15- So we're confident? Yeah?- Yeah. - Definitely.
0:08:15 > 0:08:17Good. Brilliant. Let's get on with it.
0:08:17 > 0:08:20So, it's ended up with me not being quite sure about what they're doing
0:08:20 > 0:08:22and, for sure, they don't know.
0:08:22 > 0:08:23Let's go.
0:08:23 > 0:08:2710am, teams divide.
0:08:28 > 0:08:30Half head off to sell tickets.
0:08:31 > 0:08:33For the rest, party planning.
0:08:33 > 0:08:36Let me just chuck some figures at you.
0:08:36 > 0:08:38Already rethinking his ticket prices -
0:08:38 > 0:08:40project manager Paul.
0:08:40 > 0:08:43I'm thinking a full-price ticket could be £50.
0:08:43 > 0:08:45- Exactly what I've got written here, Paul.- Yeah.
0:08:45 > 0:08:48- I really enjoy working with you. - I'm easy to work with.
0:08:48 > 0:08:50LINE RINGS
0:08:50 > 0:08:55- Hi, Paul.- Hi, Jess. Full ticket price will be £50.
0:08:55 > 0:09:00If you get a table of eight, we drop the ticket pricing to £45.
0:09:00 > 0:09:02I'm going to be clear now, if you fail to sell tickets,
0:09:02 > 0:09:05it's on you lot. All right, cheers.
0:09:05 > 0:09:07The brainstorms are pointless, when they have got in the car
0:09:07 > 0:09:12and thought, "Actually, we'll just take it down 15 quid."
0:09:12 > 0:09:15- How are you doing?- Hi there. James, catering manager.- Paul.
0:09:15 > 0:09:18With their ticket price including a welcome drink and canapes...
0:09:18 > 0:09:20- Try some food now?- Yeah.- Yeah.
0:09:20 > 0:09:23..one of the ways teams can boost profits,
0:09:23 > 0:09:26select a main course to sell to their guests.
0:09:26 > 0:09:29Nice flavour and it's a really nice dish.
0:09:29 > 0:09:32- So this would be your beefburger. - Wow.- Let's try it.
0:09:32 > 0:09:33- Mmm!- Mmm!
0:09:33 > 0:09:35- Mmm.- Mmm.
0:09:35 > 0:09:37- Mm-hm?- Mm.
0:09:37 > 0:09:39- Mm.- Mm-hm.
0:09:39 > 0:09:41THEY LAUGH
0:09:41 > 0:09:44- I feel like an old married couple with you!- Let's go with that, then.
0:09:46 > 0:09:49Lunchtime in the city.
0:09:49 > 0:09:52Hello, how are you all?
0:09:52 > 0:09:57Targeting ticket sales to office workers, Paul's sub-team.
0:09:57 > 0:10:00So we're going to have blackjack tables, roulette tables.
0:10:00 > 0:10:02A glass of Prosecco on arrival.
0:10:02 > 0:10:04Serving up a tasty pitch, Jessica.
0:10:04 > 0:10:07Two sets of canapes and you've got all the hot food there as well.
0:10:07 > 0:10:10- Additional purchase, right? - No, no. That's all included.
0:10:10 > 0:10:13- Oh, the hot food's included? - Yeah.- OK.- OK, brilliant.
0:10:13 > 0:10:15It really is going to be an event that you won't want to miss.
0:10:15 > 0:10:18- Do you want to go for that? - I'm not interested.- OK.
0:10:18 > 0:10:21It is going to be an amazing night, believe me.
0:10:21 > 0:10:25Struggling to sell at full price, sales executive, Sofiane.
0:10:25 > 0:10:29- I'd buy at 35.- We're not able to do 35. I'm really sorry.
0:10:29 > 0:10:31I tell you what, if you could get a group booking of 12,
0:10:31 > 0:10:33we'll do the £35, yeah?
0:10:33 > 0:10:37You've potentially got a lot of takers if you do it for 35.
0:10:37 > 0:10:39We can't go to 35, that's impossible.
0:10:39 > 0:10:42- I think she might... - That's £35, please.
0:10:42 > 0:10:45- Thank you very much. - Brilliant, thank you.
0:10:45 > 0:10:48So, what are we doing here in terms of pricing?
0:10:48 > 0:10:50We're going to go down to 35, yes?
0:10:50 > 0:10:52- For how many bookings?- 14.
0:10:52 > 0:10:55- Right, OK.- Yeah?- What's the minimum booking you want for that price?
0:10:55 > 0:10:57- Yep, 35.- Right. No, the minimum...
0:10:57 > 0:10:59Well, this is a booking of 14.
0:10:59 > 0:11:00Can I talk to you in a minute about it?
0:11:00 > 0:11:03- Use your common sense.- All right. OK. Thanks, Sof.
0:11:03 > 0:11:04So, that's 35 altogether.
0:11:04 > 0:11:06Sorry, what are you looking at going down again on price?
0:11:06 > 0:11:09- No, so, I'll explain in a minute. Use your common sense.- Cool.
0:11:09 > 0:11:11OK, so that's £70, please, Suzy.
0:11:14 > 0:11:18A mile away, tasked with reeling in buyers for Dillon's do...
0:11:18 > 0:11:22We're just hoping to speak to someone about a social event we're
0:11:22 > 0:11:25- putting on.- ..Grainne and Courtney.
0:11:25 > 0:11:27Our CEO is sitting just over there.
0:11:27 > 0:11:29Hello. How are you?
0:11:29 > 0:11:32We're putting on a deep-sea extravaganza tomorrow evening.
0:11:32 > 0:11:35Do you think it would be of interest to yourself?
0:11:35 > 0:11:38Good question.
0:11:38 > 0:11:39What about £50?
0:11:41 > 0:11:44- Er...- The show is amazing.
0:11:44 > 0:11:46We've got a mermaid. She swims in the tank.
0:11:46 > 0:11:49She can hold her breath and do this dancing underneath the water for
0:11:49 > 0:11:53minutes over minutes. So it is actually a very breathtaking performance and it's
0:11:53 > 0:11:55something that you will always remember.
0:11:55 > 0:11:58Sounds fun. We'll buy some tickets.
0:11:58 > 0:12:00- Brilliant. Thank you very much, Peter.- Well done.
0:12:00 > 0:12:04- Perfect.- The approach of trying to speak to the decision-makers...
0:12:04 > 0:12:06Yeah, it seems like it's going really well.
0:12:06 > 0:12:08Smashed it!
0:12:08 > 0:12:09We've sold 30 tickets.
0:12:09 > 0:12:13£50. That's 1,500 quid in the bank before lunch on day one.
0:12:16 > 0:12:17South London.
0:12:19 > 0:12:21Meeting their entertainment...
0:12:23 > 0:12:24..Alana and Dillon.
0:12:24 > 0:12:26Hi, nice to meet you.
0:12:26 > 0:12:28They're something fishy going on here, but
0:12:28 > 0:12:30- I'm not quite sure. - Just a little bit.
0:12:30 > 0:12:34- So, I've love to see some of your performance if that was possible. - Yeah.- What's involved?
0:12:34 > 0:12:36- No problem.- Cool! Great, thank you.
0:12:36 > 0:12:37CLASSICAL HARP MUSIC PLAYS
0:12:39 > 0:12:41# Look at this stuff, isn't it neat?
0:12:41 > 0:12:45# Wouldn't you think my collection's complete?
0:12:45 > 0:12:48# Wouldn't you think I'm a girl?
0:12:48 > 0:12:52# A girl who has everything?
0:12:52 > 0:12:55# What's a fire?
0:12:55 > 0:12:58# What's the word? Burn
0:12:58 > 0:13:01# Out of the sea
0:13:02 > 0:13:06# Wish I could be
0:13:06 > 0:13:13# Part of that world. #
0:13:16 > 0:13:19I've got goose bumps!
0:13:19 > 0:13:22I was actually thinking of dressing up like a sailor, so if that's any
0:13:22 > 0:13:24use to you...?
0:13:24 > 0:13:27The mermaids are amazing, so I'm super-excited I get to be
0:13:27 > 0:13:29a sailor singing with a mermaid.
0:13:29 > 0:13:31What better way to spend an evening!
0:13:31 > 0:13:33# Cos her hair was green as seaweed
0:13:33 > 0:13:35# Her skin was blue and pale... #
0:13:35 > 0:13:37Seeing the entertainment,
0:13:37 > 0:13:40it's maybe a little bit worrying as to what we are offering,
0:13:40 > 0:13:44but my plan is give them more complimentary drinks and more food.
0:13:44 > 0:13:46# I only like the upper part
0:13:46 > 0:13:48# I did not like the tail. #
0:13:48 > 0:13:51Hey!
0:13:51 > 0:13:53Baker Street.
0:13:53 > 0:13:58Home of the world-famous waxworks.
0:13:58 > 0:14:00It's crazy.
0:14:00 > 0:14:02- Sizing up the venue... - He's not that big.
0:14:02 > 0:14:04- Is it working? - Yeah, you can work that.
0:14:04 > 0:14:07..project manager Paul.
0:14:07 > 0:14:09- Hello.- Hi.- I'm Gareth.- I'm Francis.
0:14:09 > 0:14:13Can you advise me of the pricing points you've done in terms of an entry price.
0:14:13 > 0:14:17It completely depends on the style of event as to what people
0:14:17 > 0:14:22will pay for. Anywhere between £23 and £39.
0:14:25 > 0:14:28I think we've been absolutely overestimating the ticket price.
0:14:28 > 0:14:31- Shall we give them a call?- I'm going to give them a call.- Yeah.
0:14:31 > 0:14:33PHONE RINGS
0:14:33 > 0:14:36Hi, Paul. OK, basically, we went to a group booking of £40 each.
0:14:36 > 0:14:39Then the lady brought four more people and she said,
0:14:39 > 0:14:41"Can you do 35?" I said, "I can't, I can do 40."
0:14:41 > 0:14:45She said, "Can you do 35?" I said, "Do you know what? We'll just do 35."
0:14:45 > 0:14:47If you slow down a minute, we've spoken... We're going to have to
0:14:47 > 0:14:50reduce our ticket pricing. £35, for me, works.
0:14:50 > 0:14:52OK, so they've got the one drink on arrival,
0:14:52 > 0:14:54the two canapes and the hot food, haven't they?
0:14:54 > 0:14:57No, not the hot food. They've got to pay for hot food.
0:14:57 > 0:14:58They've got to pay for the hot food.
0:14:58 > 0:15:01They've got to pay for the hot food?
0:15:01 > 0:15:04There's hot food available, but it's to purchase.
0:15:04 > 0:15:06Bye.
0:15:06 > 0:15:09I don't think any of us had the right information.
0:15:09 > 0:15:11I assumed this was a sit-down meal
0:15:11 > 0:15:13because Paul wanted to charge 65 quid.
0:15:13 > 0:15:15I think we need to use the wording,
0:15:15 > 0:15:18"You have access to the food" as opposed to saying, "You're not going to get hot food."
0:15:18 > 0:15:20Oh, yeah, of course.
0:15:20 > 0:15:23Let's just keep it really light-hearted.
0:15:23 > 0:15:25On the South Bank of the Thames...
0:15:25 > 0:15:27- Hi, pleased to meet you.- Lovely to meet you.
0:15:27 > 0:15:31- I'm Sam.- ..one of the largest collections of marine life in Europe.
0:15:31 > 0:15:35My vision for dressing the event is to have kind of a sparkly,
0:15:35 > 0:15:38- grotto feeling.- OK.- But if you had any props, like anchors,
0:15:38 > 0:15:39treasure chests.
0:15:39 > 0:15:42Well, all the theming we have is actually in situ already,
0:15:42 > 0:15:44so what you see is what you get.
0:15:44 > 0:15:47Dillon is clearly very creative and very arty and ALL he's
0:15:47 > 0:15:51focusing on is dressing the room and what are the props.
0:15:51 > 0:15:53I notice the screens dotted around...
0:15:53 > 0:15:56Can we play visuals of under the water, to just dress it a
0:15:56 > 0:15:59- little bit more?- Yeah, of course.
0:15:59 > 0:16:03This is supposed to be a chance to get to grips with the practicalities
0:16:03 > 0:16:07- of their venue. - So, this is the ocean tunnel.
0:16:07 > 0:16:08- ALANA:- Is there any extra lighting?
0:16:08 > 0:16:11He's lucky he's got Alana because she's focusing on the business.
0:16:11 > 0:16:14So, extra furniture through there.
0:16:14 > 0:16:16- Yeah, backstage.- Awesome!
0:16:16 > 0:16:18Perfect!
0:16:19 > 0:16:20Five pm.
0:16:20 > 0:16:22PHONE CHIMES
0:16:24 > 0:16:26- Hi, Paul.- Hi, Jessica.
0:16:26 > 0:16:28Let me just give you the new pricing structure.
0:16:28 > 0:16:30So, the full-price ticket...
0:16:30 > 0:16:31- Yeah?- £28.
0:16:31 > 0:16:34And a table of eight-plus is £22 per ticket.
0:16:34 > 0:16:36Brilliant. OK thanks, Paul.
0:16:36 > 0:16:39- Have a good day. Bye, Frances. - Bye.
0:16:39 > 0:16:43I really do need to know where they got this idea hot food was included.
0:16:43 > 0:16:46I hate the idea that you have to constantly spoon-feed people.
0:16:46 > 0:16:49I might switch you into that team, to sort it out tomorrow.
0:16:49 > 0:16:53Jessica might get a little bit annoyed that you've moved me over.
0:16:53 > 0:16:55It's not up to Jessica, it's up to me.
0:16:55 > 0:16:57- It's my decision to make.- OK.
0:16:57 > 0:16:59That's fine. Do you know what, Paul?
0:16:59 > 0:17:01I think me and you are on the same page.
0:17:03 > 0:17:06We've gone from 65 in the brainstorm down to 22.
0:17:06 > 0:17:08It's less than half.
0:17:08 > 0:17:10So, by the time this day is finished,
0:17:10 > 0:17:12we're selling them for a fiver.
0:17:12 > 0:17:15I think we should try and sell some at St Pancras.
0:17:15 > 0:17:18For both teams, final push of the day.
0:17:18 > 0:17:20Drumroll, please.
0:17:20 > 0:17:22CHEERING
0:17:22 > 0:17:25Excuse me, madam. May I ask what you're doing tomorrow night?
0:17:25 > 0:17:27- Working.- So, would you be interested in an event?
0:17:27 > 0:17:29That's a "no", then.
0:17:29 > 0:17:31- Call in sick.- No way!
0:17:31 > 0:17:34A lot of people seem to be getting off here and don't want to speak.
0:17:34 > 0:17:36- Yeah.- They're running for trains.
0:17:36 > 0:17:39- I'm just going home.- Oh, OK.
0:17:39 > 0:17:43If the majority of you come, we'll do the tickets for £22 each.
0:17:43 > 0:17:45Who are we signing up?
0:17:45 > 0:17:47Three more tickets.
0:17:47 > 0:17:49- Excellent!- That's £22.
0:17:49 > 0:17:52- CLAUDE:- Paul's price drop is quite farcical.
0:17:52 > 0:17:55The team have to buy Prosecco, they have to buy the cold canapes.
0:17:55 > 0:17:58It will be a miracle if they can make a good enough margin
0:17:58 > 0:17:59on the prices that they're selling at.
0:17:59 > 0:18:03I'm going to get in trouble, probably, for this.
0:18:03 > 0:18:05£21. Are you guys happy?
0:18:05 > 0:18:07Yeah? Brilliant!
0:18:07 > 0:18:10For Grainne and Courtney...
0:18:10 > 0:18:11- How are you?- Good, good.
0:18:11 > 0:18:13..last appointment.
0:18:13 > 0:18:16Tomorrow night, she's doing a full performance in the tank underwater,
0:18:16 > 0:18:18holding her breath for minute upon minute.
0:18:18 > 0:18:21- I'll definitely go if...- I think a couple of the boys should gather up
0:18:21 > 0:18:23- together and come. - COURTNEY:- I think...
0:18:23 > 0:18:24PHONE RINGS
0:18:24 > 0:18:27Just answer it quickly.
0:18:27 > 0:18:29- Hello.- Hi, listen.
0:18:29 > 0:18:32We went to the aquarium where you can see all the fish swimming around...
0:18:32 > 0:18:35Dillon, I need information that is going to help me sell tickets now.
0:18:35 > 0:18:37Have you seen the entertainment yet?
0:18:37 > 0:18:41'Yeah, she sings and interacts with the crowd and she's dressed as a mermaid.'
0:18:41 > 0:18:42Is she not in the water?
0:18:42 > 0:18:44- Is she not in the water?- 'No.'
0:18:46 > 0:18:48That would have been helpful earlier.
0:18:48 > 0:18:51- OK, we're going to have to go.- Bye. - Cool.
0:18:51 > 0:18:54OK, they sound mildly pissed off, but anyway...
0:18:54 > 0:18:56- Why?- I don't know.
0:18:56 > 0:19:00Courtney and Grainne have been very big that the mermaid is in a tank,
0:19:00 > 0:19:02but the problem is - she isn't in a tank
0:19:02 > 0:19:07and a mermaid not in water is just a woman in a costume.
0:19:07 > 0:19:10So we are just carrying on selling without mentioning that bit?
0:19:10 > 0:19:13Guys, can I have your attention, just for two minutes.
0:19:13 > 0:19:16You're going to get your experience in the aquarium with the games,
0:19:16 > 0:19:19the singing... It's going to be a good evening, guys,
0:19:19 > 0:19:21I promise you that.
0:19:21 > 0:19:24So, does it interest anybody?
0:19:24 > 0:19:25Four tickets, yeah?
0:19:27 > 0:19:30- I'm playing cricket tomorrow. - Yeah.- It goes all day.
0:19:30 > 0:19:32Hmm.
0:19:32 > 0:19:34'We've sold 54 tickets.'
0:19:34 > 0:19:36We sold that amount by halfway through the day.
0:19:36 > 0:19:39It seems like we got off to a fantastic start.
0:19:39 > 0:19:42I just wish it would have gone better later this afternoon.
0:19:44 > 0:19:45Back at the house...
0:19:45 > 0:19:48We should just add a few extra of things.
0:19:48 > 0:19:50..ordering drinks and canape ingredients...
0:19:50 > 0:19:53Five of those, eight of those...
0:19:53 > 0:19:56..Dillon and Alanna splash the cash.
0:19:56 > 0:19:59- Maybe just go 36 bottles, then. - Yeah.
0:19:59 > 0:20:01Having enough drink there is a good option.
0:20:01 > 0:20:03- So there's no refunds.- Yeah.
0:20:03 > 0:20:05Across the hall...
0:20:05 > 0:20:07So, an own-brand version of the Prosecco.
0:20:07 > 0:20:09..Paul and Frances.
0:20:09 > 0:20:13- If we sell out, we've got to do... - 300 canapes.
0:20:13 > 0:20:16- Can you call the other team...? - Shall we call the other team?
0:20:16 > 0:20:17Hi, Paul.
0:20:17 > 0:20:18Tell me exactly what you've sold.
0:20:18 > 0:20:21I need numbers cos we've got to go and spend money now
0:20:21 > 0:20:23- 'off what you've generated.' - We've sold 60 tickets.
0:20:23 > 0:20:27'17 of them, £35, the rest are 22.
0:20:27 > 0:20:29'Sofiane sold six at £21.'
0:20:29 > 0:20:31All right, we'll have to talk about that after.
0:20:31 > 0:20:34- Listen, we're going to love you and leave you!- Cheers, bye.
0:20:34 > 0:20:39- £21? I mean...- What happened to 28? They've just killed us.
0:20:40 > 0:20:42I'm really, really disappointed.
0:20:42 > 0:20:46They've sold as many tickets as they can at the bottom basic price.
0:20:46 > 0:20:50So...to say that I'm angry at the moment
0:20:50 > 0:20:52is probably a bit of an understatement.
0:20:52 > 0:20:55We need the food to come in quite cheap.
0:20:55 > 0:20:57This is where the mum in me will come out,
0:20:57 > 0:20:59and I will make sure presentation's good. OK, Paul?
0:20:59 > 0:21:02Smoked salmon and cream cheese cucumber bites.
0:21:02 > 0:21:04You can just take the smoked salmon out of that
0:21:04 > 0:21:06and just put cream cheese and cucumber bites.
0:21:06 > 0:21:08What else? We do bruschetta.
0:21:08 > 0:21:11Do you know, to even lower the price on that, serve them on crackers.
0:21:11 > 0:21:14Because then you can call it bruschetta bites.
0:21:14 > 0:21:15Bruschetta bites.
0:21:15 > 0:21:18Blood hell, man. It's a joke.
0:21:18 > 0:21:21- It's all because of what they've done.- I want Jessica out.
0:21:21 > 0:21:23I think you've got three strong people on that team,
0:21:23 > 0:21:26but I don't think anyone's a natural leader like me and you.
0:21:26 > 0:21:27Tomorrow they're getting it.
0:21:31 > 0:21:3310am.
0:21:33 > 0:21:36Tonight both teams host their events.
0:21:36 > 0:21:38Good morning, guys.
0:21:38 > 0:21:39First, for Dillon's team...
0:21:39 > 0:21:42You mentioned there was a problem about selling the mermaid.
0:21:42 > 0:21:44..a debrief.
0:21:44 > 0:21:47We've told them this performance was mind-blowing and breathtaking
0:21:47 > 0:21:48and that she's in the tank.
0:21:48 > 0:21:49No, it's more of a comedy act.
0:21:51 > 0:21:53I don't think it's more of a comedy act.
0:21:53 > 0:21:56- Are you laughing at her or with her? - I think that...
0:21:56 > 0:21:58So, from going forward, OK, you've three canapes...
0:21:58 > 0:22:01Sorry, I just want to continue talking about the mermaid
0:22:01 > 0:22:02because I think it was very negative
0:22:02 > 0:22:05and what we need to focus on is that the entertainment is actually good.
0:22:05 > 0:22:08If everyone has a fun night, they'll forget about this tank.
0:22:08 > 0:22:10Let's not even bring it up.
0:22:10 > 0:22:13So, do you guys want to tell me about ticket sales?
0:22:13 > 0:22:16We sold 54 tickets throughout the day.
0:22:16 > 0:22:19We've 46 to get rid of. I think that's doable this morning.
0:22:19 > 0:22:21Especially cos you're going to be dressed up as well.
0:22:21 > 0:22:23You're going to be dressed as a mermaid,
0:22:23 > 0:22:25and you'll be dressed as a pirate.
0:22:25 > 0:22:28And you're going to be, like, full of energy!
0:22:28 > 0:22:29'All right, guys...'
0:22:29 > 0:22:31For Paul's team...
0:22:31 > 0:22:33a reshuffle.
0:22:33 > 0:22:35I am going to switch Frances into your team.
0:22:35 > 0:22:37Frances is going to be sub-PM today. I trust her,
0:22:37 > 0:22:39I know she's going to make the right decisions.
0:22:39 > 0:22:41To be honest, I'm a bit annoyed
0:22:41 > 0:22:43you're taking me off sub-team leader.
0:22:43 > 0:22:45- Like...- That's fine, but that's my decision.
0:22:45 > 0:22:47- I understand that.- I'll support Frances, but I'm pissed off.
0:22:47 > 0:22:48Granted. I note that.
0:22:48 > 0:22:51But at the end of the day, be adult about it, it's not hard. Yeah?
0:22:56 > 0:22:58There should've been a discussion about it
0:22:58 > 0:23:00because otherwise everything's come as a shock.
0:23:00 > 0:23:02Rather than, "This is what I'm thinking about doing."
0:23:02 > 0:23:04When you're a leader, you lead by example.
0:23:04 > 0:23:05No, I get that completely.
0:23:05 > 0:23:07I'd feel the same if I was in your position.
0:23:13 > 0:23:15Lunchtime.
0:23:17 > 0:23:18Seriously, Grainne?
0:23:18 > 0:23:20THEY CHUCKLE
0:23:20 > 0:23:22- What a treat. What a treat today is. - What a treat.
0:23:22 > 0:23:25A final chance to lure customers...
0:23:25 > 0:23:27Are you interested? Do you want to come up?
0:23:27 > 0:23:29- WOMAN:- No, thank you!
0:23:29 > 0:23:31..and maximise their ticket sales...
0:23:31 > 0:23:33It's a mermaid!
0:23:33 > 0:23:35..outside the venues.
0:23:35 > 0:23:37Ahoy there.
0:23:38 > 0:23:41We've got Prosecco, access to a nice hot meal.
0:23:41 > 0:23:44- Do you want to sign up?- Fantastic.
0:23:44 > 0:23:46It's an absolutely amazing event.
0:23:46 > 0:23:50We've got a fun casino where you get to play blackjack, Russian roulette.
0:23:50 > 0:23:52'Champagne.'
0:23:52 > 0:23:54Canapes.
0:23:54 > 0:23:57It will be fun! Get drunk with the fishes.
0:23:57 > 0:23:59- Is that something of interest to you?- No.
0:23:59 > 0:24:01Entertainment and... No.
0:24:01 > 0:24:04We would go if we didn't have a plane to catch.
0:24:04 > 0:24:07Why are the odds against us, Grainne?
0:24:07 > 0:24:10- COURTNEY LAUGHS - This is not funny, Courtney.
0:24:10 > 0:24:12Waddle, waddle.
0:24:12 > 0:24:13In the kitchen...
0:24:13 > 0:24:15I'm ready to rock and roll.
0:24:15 > 0:24:17OK, so grab the cocktail sticks.
0:24:17 > 0:24:20..crafting canape creations...
0:24:20 > 0:24:24Not ideal, sorry. Oopsies!
0:24:24 > 0:24:25..the project managers.
0:24:25 > 0:24:28- These are all the ingredients? - This is all we've got, yeah.
0:24:28 > 0:24:30- This is it?- Yeah?
0:24:30 > 0:24:34I might make a few more of these rolls just to be on the safe side.
0:24:34 > 0:24:38We have 150 of these chocolate squares.
0:24:39 > 0:24:41They're making about the right number for 100 guests.
0:24:41 > 0:24:44The problem is they've only sold 54 tickets.
0:24:44 > 0:24:46So the guests are going to have a lot of canapes,
0:24:46 > 0:24:49which means that I don't think they'll be selling much hot food.
0:24:49 > 0:24:52That should make us 150, which is perfect.
0:24:53 > 0:24:55They're 13 millimetres high?
0:24:56 > 0:24:57Roughly, mate, yeah.
0:24:58 > 0:25:03- So what is it?- This is a cucumber and cream cheese bite.
0:25:03 > 0:25:06- Basically, there's no salmon...? - We couldn't afford the salmon.
0:25:06 > 0:25:08- What's that cracker, then? - A bruschetta bite.
0:25:08 > 0:25:11- So it's a play on bruschetta. - A cracker bite, really.
0:25:12 > 0:25:15For me, the vision of a night with the stars
0:25:15 > 0:25:17is something rather exciting.
0:25:17 > 0:25:21The food certainly would be perhaps caviar, oysters, smoked salmon.
0:25:21 > 0:25:24I wouldn't expect to have a cream cracker with a bit of tomato on it.
0:25:24 > 0:25:28I'm sure they say all the best cooks in the world are men. I'm sure.
0:25:28 > 0:25:31I think if you had the girls up here they'd be shouting at each other...
0:25:31 > 0:25:32Ugh...
0:25:32 > 0:25:35Jessica, she's a lovely girl, but she didn't really take control.
0:25:35 > 0:25:37The thing is, we're all grown adults.
0:25:37 > 0:25:40She best not be stroppy and all that, cos I don't want to hear it.
0:25:40 > 0:25:42Hello! Come here, let me speak to you both!
0:25:42 > 0:25:43Come on!
0:25:46 > 0:25:50An extra way of topping up takings at the event -
0:25:50 > 0:25:54paid VIP tours run by the teams.
0:25:54 > 0:25:57So this is where you'll begin your tour.
0:25:57 > 0:26:00Thankfully our starfish are showing off their tube feet nicely.
0:26:00 > 0:26:03Courtney gets a crash course in sea creatures...
0:26:03 > 0:26:06Their mouths are just in the middle here.
0:26:06 > 0:26:09Is there any other interesting things to know about that?
0:26:09 > 0:26:10..while at the waxworks...
0:26:10 > 0:26:12Any figure can take four months to make.
0:26:12 > 0:26:16..Trishna takes in the facts about figures.
0:26:16 > 0:26:19Each hair is individually inserted strand by strand.
0:26:19 > 0:26:22- Eyebrows and eyelashes? - You're an expert already!
0:26:24 > 0:26:275.30pm.
0:26:27 > 0:26:30Half an hour until the events begin.
0:26:30 > 0:26:33You're going to be bringing the canapes into the entrance area.
0:26:33 > 0:26:36You're going to be dealing with hot food.
0:26:36 > 0:26:38- Paul.- What's up? - I've just had a little accident.
0:26:38 > 0:26:41- You can't serve that. - Yeah, it's gone.
0:26:41 > 0:26:44- Two minutes.- Are you all right?
0:26:44 > 0:26:46I'm just conscious that this room isn't dressed enough yet.
0:26:46 > 0:26:50- We've got 15 minutes.- You don't. Your first guests have arrived.
0:26:50 > 0:26:53We've got no minutes, so... quick as you can!
0:26:53 > 0:26:55It's stressful!
0:26:55 > 0:26:58Let's just make sure it's not looking cheap!
0:26:58 > 0:27:00And we're trying to add that classy element now.
0:27:09 > 0:27:10Six o'clock.
0:27:10 > 0:27:13Oh, my gosh, have you seen Kim Kardashian over there?
0:27:13 > 0:27:17..at the waxworks, doors open to their 75 A-list guests.
0:27:17 > 0:27:19- My Gosh!- You're gorgeous.
0:27:22 > 0:27:27Landlocked outside the aquarium, Captain Dillon's 58 passengers.
0:27:27 > 0:27:30How difficult is it to move this table now?
0:27:30 > 0:27:31Ooh, pretty difficult.
0:27:33 > 0:27:36- I think it's better to just get people in.- Exactly, yeah.
0:27:38 > 0:27:39Showtime.
0:27:39 > 0:27:41Ladies, welcome to our underwater adventure!
0:27:41 > 0:27:44I'm your captain for this evening.
0:27:44 > 0:27:46These are mermaid salsa seashells
0:27:46 > 0:27:49and these are our prosciutto seashells.
0:27:49 > 0:27:55Included in their ticket price, 400 complimentary canapes.
0:27:55 > 0:27:57These are really tasty. They're my fave.
0:27:57 > 0:27:59- Did you have some already?- Yeah.
0:28:00 > 0:28:03Making the rounds at the waxworks...
0:28:03 > 0:28:05I'm fine for now, thank you.
0:28:05 > 0:28:08..200 money-saving snacks, courtesy of Frances.
0:28:08 > 0:28:11Have you had anything like this before?
0:28:11 > 0:28:15- No, it's very unique. - Very unique. Thank you.
0:28:15 > 0:28:17The canapes were a disaster.
0:28:17 > 0:28:19I think the crackers were a bit of a miss
0:28:19 > 0:28:22and I think pretty well all the stuff went back to the kitchen.
0:28:24 > 0:28:26Back at the aquarium...
0:28:26 > 0:28:29So, here we are with our main attraction -
0:28:29 > 0:28:31some mermaids.
0:28:31 > 0:28:35..attempting to hook 15 customers for their VIP voyage...
0:28:35 > 0:28:37With the tour it's £25...
0:28:37 > 0:28:39..Grainne and Courtney.
0:28:39 > 0:28:41That's for you, sweetheart.
0:28:41 > 0:28:43- Was it five tickets you said...? - Five tickets.
0:28:43 > 0:28:44Thank you very much.
0:28:44 > 0:28:47- How many tickets have you sold? - 15.- 11.
0:28:49 > 0:28:50We've only got 15 spaces.
0:28:52 > 0:28:55- OK, what's up? - We've got a small problem.
0:28:55 > 0:28:59- I've sold 15 tickets for the tour. - Grainne's sold 13.- OK, great.
0:28:59 > 0:29:01- Oh!- No, there's only 15 allowed.
0:29:01 > 0:29:05OK, we're going to have to work out how to get that down to 15.
0:29:05 > 0:29:06- OK.- OK.
0:29:08 > 0:29:11Bad news. We've oversold on the tour.
0:29:11 > 0:29:13So I can offer you a full refund.
0:29:13 > 0:29:16- You said six.- Six what?
0:29:16 > 0:29:18- Six people.- No, it was five.
0:29:18 > 0:29:22Why have I got six, then? I'm doing this all wrong.
0:29:22 > 0:29:24I have six... I have five in mine.
0:29:25 > 0:29:27Yeah.
0:29:27 > 0:29:30Grainne didn't seem to grasp the situation at all.
0:29:30 > 0:29:33Firstly she oversold, then she over-refunded.
0:29:33 > 0:29:35It was a bit of a disaster.
0:29:35 > 0:29:37- Sorry.- Yeah.
0:29:41 > 0:29:42On the other team...
0:29:42 > 0:29:44So we'll take you over here, if you just follow me.
0:29:44 > 0:29:47..Trishna takes her VIPs celeb spotting.
0:29:47 > 0:29:50The actual waxwork itself takes four months.
0:29:50 > 0:29:53The hair is individually inserted strand by strand
0:29:53 > 0:29:55as well as the eyelashes and the eyebrows.
0:29:55 > 0:29:57Trishna was faultless.
0:29:57 > 0:30:00They do around 200 measurements from every single angle.
0:30:00 > 0:30:05That woman has got a photographic memory that I would love to have.
0:30:05 > 0:30:07THEY CHEER
0:30:09 > 0:30:11It was a very, very successful tour.
0:30:11 > 0:30:12Woo!
0:30:17 > 0:30:19On the South Bank...
0:30:19 > 0:30:21tour guide Courtney takes the plunge.
0:30:21 > 0:30:25Well, first of all, thank you ever so much, uh...
0:30:25 > 0:30:28As you can see, we're in a special room here, uh...
0:30:28 > 0:30:31in, uh...in the aquarium.
0:30:32 > 0:30:36So...I'm sure everyone knows what these are.
0:30:38 > 0:30:39- Uh...- Yeah.
0:30:40 > 0:30:44The tentacles is the part which actually stings you.
0:30:44 > 0:30:47I'm not sure Courtney is the right host.
0:30:47 > 0:30:48He's a little bit low-energy,
0:30:48 > 0:30:52he's a little bit disinterested in the whole process
0:30:52 > 0:30:54and he's not much of a showman.
0:30:54 > 0:30:57They're all moving around in a circular motion.
0:30:57 > 0:30:59That's due to the pump in the tank.
0:31:01 > 0:31:03Guys, the burgers and the hot food's ready
0:31:03 > 0:31:05if you want to make your way up to the counter.
0:31:05 > 0:31:08The other vital money-spinner for both teams...
0:31:08 > 0:31:10It's £11.50.
0:31:10 > 0:31:12..hot food.
0:31:12 > 0:31:16And the first 20 people will get a free glass of bubbly.
0:31:17 > 0:31:19But, for Dillon...
0:31:19 > 0:31:20No? Not that hungry?
0:31:20 > 0:31:22..tacos are not shifting.
0:31:22 > 0:31:24- Hot food.- We've sold one.
0:31:24 > 0:31:27We've sold one? Let's drop it down to nine.
0:31:27 > 0:31:31Ladies and gentlemen, the hot food has been reduced to £9
0:31:31 > 0:31:34and the first 20 patrons will receive a glass of Prosecco.
0:31:38 > 0:31:40- Hot food is being served if anyone is interested.- Free?
0:31:40 > 0:31:42Not for free unfortunately.
0:31:42 > 0:31:43On Paul's team...
0:31:43 > 0:31:46So, so far I've only had a Jacob's cracker.
0:31:46 > 0:31:48..a food fact.
0:31:48 > 0:31:49I do apologise for the miscommunication.
0:31:49 > 0:31:51They said there was hot food.
0:31:51 > 0:31:53Who told you? One of the girls?
0:31:53 > 0:31:54- One of the girls.- OK.
0:31:54 > 0:31:57When you're sold the tickets by Jessica, you were sold
0:31:57 > 0:32:00on the basis you were getting a free drink, canapes and hot food?
0:32:00 > 0:32:03- Is that categoric?- Yes.- OK, fine.
0:32:03 > 0:32:06And did anyone else buy their tickets from Jessica?
0:32:06 > 0:32:07On what basis?
0:32:07 > 0:32:11- Drink on the door and food. - Yeah, I remember the food.
0:32:11 > 0:32:12Excuse me. Sorry.
0:32:13 > 0:32:15I need you to explain what's going on.
0:32:15 > 0:32:17Everyone's saying you sold them a ticket
0:32:17 > 0:32:19and told them they'd get hot meals with their tickets.
0:32:19 > 0:32:23You sold the deal - canapes, drinks and a hot meal.
0:32:23 > 0:32:26They've paid £35 - why don't we just give them some free hot food?
0:32:26 > 0:32:30- Not as easy as that.- To be fair... - Just bear with me!
0:32:30 > 0:32:32- Please don't shout at me.- Stop talking while I'm trying to talk.
0:32:32 > 0:32:34I'm trying to explain...
0:32:34 > 0:32:36You're looking at this completely the wrong way.
0:32:36 > 0:32:38You're trying to use whatever else we sold to cover it.
0:32:38 > 0:32:41- That's not how you do business. - Do you know how you do do business?
0:32:41 > 0:32:43I've got to go, I've got to get this sorted first.
0:32:45 > 0:32:47Paul quite lost it with Jessica.
0:32:47 > 0:32:50It was quite unfair because she's not the only culprit.
0:32:50 > 0:32:53By all means go to somewhere private and have a good row if you need to,
0:32:53 > 0:32:56but in public, when you've got all your guests here,
0:32:56 > 0:32:58that's not the time, that's not the place,
0:32:58 > 0:33:00and it was a pretty bad spectacle.
0:33:02 > 0:33:04I'm going to be singing!
0:33:04 > 0:33:06CHEERING
0:33:06 > 0:33:09Blow some bubbles! Create some atmosphere!
0:33:09 > 0:33:11Bubbles!
0:33:11 > 0:33:12# ..fish in town
0:33:12 > 0:33:14# My old man said to me
0:33:14 > 0:33:16# You can spend your life your jolly life
0:33:16 > 0:33:19# Just sailing on the sea
0:33:19 > 0:33:21# I love that girl with my heart
0:33:21 > 0:33:23# I treat my...the other part
0:33:23 > 0:33:26# I did not like the tail Woo! #
0:33:26 > 0:33:30- CHEERING - Wahey!
0:33:30 > 0:33:33I think this is perhaps one of the most disorganised events
0:33:33 > 0:33:34I've ever been to.
0:33:34 > 0:33:36It's sort of like a kids party.
0:33:36 > 0:33:39There's face painting, there's games.
0:33:39 > 0:33:41Go!
0:33:43 > 0:33:46Come on, people. I have faith in you.
0:33:46 > 0:33:48Dillon seems to be belle of the ball.
0:33:48 > 0:33:51HE CHEERS
0:33:51 > 0:33:53People were smiling - he was certainly smiling -
0:33:53 > 0:33:55and I think he thoroughly enjoyed himself.
0:33:57 > 0:33:589.15pm.
0:33:58 > 0:34:00You can always grab your food.
0:34:00 > 0:34:02It's there - it's not going to go anywhere.
0:34:02 > 0:34:04To boost spirits and avoid refunds...
0:34:04 > 0:34:06You've looked the smiliest I've seen you tonight.
0:34:06 > 0:34:10You've fed, haven't you? Yes! I thought you was.
0:34:10 > 0:34:14..some of Paul's guests get their meals for free.
0:34:14 > 0:34:16Has the evening taken a turn for the better or what?
0:34:16 > 0:34:19Are you happy? I hope you have a great night.
0:34:19 > 0:34:20Thank you.
0:34:20 > 0:34:22All in black! All in black!
0:34:22 > 0:34:24Oh!
0:34:24 > 0:34:27- We're having fun.- You're having fun. You're having fun.
0:34:30 > 0:34:31# Out of the sea...
0:34:32 > 0:34:3410pm.
0:34:34 > 0:34:40# Part of that world. #
0:34:40 > 0:34:41For both teams...
0:34:41 > 0:34:44CHEERS AND APPLAUSE
0:34:44 > 0:34:45..the party's over.
0:34:47 > 0:34:50Tomorrow...the boardroom.
0:35:08 > 0:35:10You can go to the boardroom now.
0:35:26 > 0:35:30So this task was about putting on an event
0:35:30 > 0:35:35and it was about you providing customer satisfaction.
0:35:35 > 0:35:36So the customer was happy.
0:35:36 > 0:35:39You had to raise your own money by selling tickets
0:35:39 > 0:35:43and then use that money to pay for the actual event, yeah?
0:35:43 > 0:35:46So I'll start with Titans.
0:35:46 > 0:35:48You had the aquarium in your case.
0:35:48 > 0:35:51Dillon, where did you start your thinking from?
0:35:51 > 0:35:53We batted around a few ideas
0:35:53 > 0:35:56and eventually we rested on a fantasy island theme.
0:35:56 > 0:35:58What was your entertainment?
0:35:58 > 0:35:59We went with a mermaid.
0:35:59 > 0:36:02This is the mermaid... The mermaid that didn't go into water?
0:36:02 > 0:36:05- Yes. - What did the mermaid do, in the end?
0:36:05 > 0:36:08She sings, she has a very...
0:36:08 > 0:36:11- Singing mermaid?- Yeah.- How much did you think you're going to charge?
0:36:11 > 0:36:12Best case scenario.
0:36:12 > 0:36:16We decided to aim high and go for £55.
0:36:16 > 0:36:18You had day one selling tickets, right?
0:36:18 > 0:36:19You had a meeting at an office somewhere.
0:36:19 > 0:36:21You sold a few tickets there.
0:36:21 > 0:36:24You didn't have any luck selling to the public, did you?
0:36:24 > 0:36:26No, we decided to go to St Pancras,
0:36:26 > 0:36:29cos we thought there'd be tourists there that we could sell to.
0:36:29 > 0:36:32- However...- You didn't sell any in the station, did you?
0:36:32 > 0:36:33No. Unfortunately not.
0:36:33 > 0:36:34They were running from us.
0:36:34 > 0:36:37Couldn't sell any tickets to the mermaid show.
0:36:37 > 0:36:40I wonder if you could have sold them any Oyster cards.
0:36:40 > 0:36:42All right, so tell me about the event.
0:36:42 > 0:36:44You two, then, were doing what?
0:36:44 > 0:36:47Alana decided that she was going to create bespoke canapes
0:36:47 > 0:36:49and we were going to make them, physically make them, together.
0:36:49 > 0:36:54What you should know, Alan, is that in the end they made 400 canapes,
0:36:54 > 0:36:56which actually were very good.
0:36:56 > 0:36:59So good that as a result you only sold one hot meal.
0:36:59 > 0:37:01That is a valid point, but at that time,
0:37:01 > 0:37:03I was also aware that these people had parted
0:37:03 > 0:37:06with potentially £50 or £55,
0:37:06 > 0:37:08so I was happier that the guests were satisfied
0:37:08 > 0:37:12and they didn't necessarily have to go out of further pocket.
0:37:12 > 0:37:14I genuinely think people were happy.
0:37:14 > 0:37:17I'd like to meet these people that thought this was a great event,
0:37:17 > 0:37:19sitting and watching the mermaids singing.
0:37:19 > 0:37:21- You also sang, didn't you, Dillon? - I did.
0:37:21 > 0:37:25It's not as bad as it sounds, it was actually much worse.
0:37:25 > 0:37:27I'm trying to visualise this.
0:37:27 > 0:37:30Don't. It was like Carry On At The Aquarium.
0:37:30 > 0:37:31Probably, yeah.
0:37:31 > 0:37:34Now, we had this VIP tour behind-the-scenes, yeah?
0:37:34 > 0:37:37Who was responsible for selling them?
0:37:37 > 0:37:38Me and Grainne were selling the VIP...
0:37:38 > 0:37:41So you went off, and when you came back you thought to yourself,
0:37:41 > 0:37:43"Oh, good news, I've sold 26."
0:37:43 > 0:37:45But you had to sell 15.
0:37:45 > 0:37:47Yes, we had a limit, we could only sell 15.
0:37:47 > 0:37:50So, then you had to go and unsell them, right?
0:37:50 > 0:37:52Yes, we offered a refund, A full refund for that...
0:37:52 > 0:37:55What I can't understand is you started off with 26
0:37:55 > 0:37:58and then you unsold so many that you only ended up with 14.
0:37:58 > 0:38:00Yeah, that would have been my mistake,
0:38:00 > 0:38:03I wrote down six instead of four in my book.
0:38:03 > 0:38:06Were they happy with this VIP thing? The people?
0:38:06 > 0:38:08- I think so, yeah. - People were confused.
0:38:08 > 0:38:09You lacked charisma.
0:38:09 > 0:38:12It was really poor.
0:38:12 > 0:38:15OK, everybody happy with Dillon's management on this?
0:38:15 > 0:38:18I think it was a difficult task, I think he did very well with it.
0:38:18 > 0:38:20You were the life and soul of the party.
0:38:20 > 0:38:21- Thank you.- That's for sure.
0:38:21 > 0:38:23Now, Team Nebula.
0:38:23 > 0:38:25You were at the famous waxworks.
0:38:25 > 0:38:27That's correct, Lord Sugar.
0:38:27 > 0:38:29I opted for Jessica to be the sub-team leader.
0:38:29 > 0:38:32We first agreed that we were going to go with a casino night
0:38:32 > 0:38:35and that the ticket price should be around the £50-£55 mark.
0:38:35 > 0:38:37£65 to start with.
0:38:37 > 0:38:39- You changed your mind. - Changed my mind.
0:38:39 > 0:38:42- Fine. Down to what?- £55.
0:38:42 > 0:38:44I said I wanted a ceiling of £55.
0:38:44 > 0:38:47Sounds like a Petticoat Lane negotiation.
0:38:47 > 0:38:50Not £65, not £55.
0:38:50 > 0:38:51Not £50.
0:38:51 > 0:38:54But actually, £35. Is that right?
0:38:54 > 0:38:57That's what the... Jessica, obviously, came up with that price.
0:38:57 > 0:39:00Did you know that prices were tumbling like this?
0:39:00 > 0:39:02No, I didn't. I didn't also know that they weren't upselling
0:39:02 > 0:39:04what we were offering.
0:39:04 > 0:39:06- But also...- Hot meals were then included at a reduced price.
0:39:06 > 0:39:08First of all, the people in there
0:39:08 > 0:39:11weren't happy with what we were offering.
0:39:11 > 0:39:12It was a shambles as soon as we got in there.
0:39:12 > 0:39:15- We managed to rectify anything... - Did you create the shambles, then?
0:39:15 > 0:39:17Did you create confusion when you were there?
0:39:17 > 0:39:20Not at all. I think the main thing was that when we went in
0:39:20 > 0:39:22to that first location, there wasn't much clarity on
0:39:22 > 0:39:25what was going to be included in their ticket price.
0:39:25 > 0:39:28The price comes tumbling down even more, doesn't it?
0:39:28 > 0:39:30I made another clear pricing strategy,
0:39:30 > 0:39:33they were to be £28 for a full-price ticket
0:39:33 > 0:39:36and £22 for a group of eight.
0:39:36 > 0:39:42Right, so now, silly old Lord Sugar here has got understand £65, £55,
0:39:42 > 0:39:45£50. Down from £50 down to £35,
0:39:45 > 0:39:50and now down from £35 to something like £28 and maybe £22,
0:39:50 > 0:39:52and he ended up selling them from £21.
0:39:52 > 0:39:55I did one table for a couple for £21.
0:39:55 > 0:39:5675 tickets you sold.
0:39:56 > 0:39:59Yeah, we did sell 75 tickets, but the plan was also...
0:39:59 > 0:40:01- To be fair, Paul. - Let me finish, please.- OK, continue.
0:40:01 > 0:40:04Both myself and Frances are really good at organising stuff.
0:40:04 > 0:40:08Frances was then put into the sub-team as the sub-team leader
0:40:08 > 0:40:10and I pulled Sofiane out to work with me.
0:40:10 > 0:40:11But you relegated Jessica.
0:40:11 > 0:40:15- I did, yes. - You was about to say something.
0:40:15 > 0:40:16Sorry.
0:40:18 > 0:40:23The pricing strategy was £28 and 22, that was your strategy, Paul,
0:40:23 > 0:40:25and us three stuck to that strategy,
0:40:25 > 0:40:26so if you wanted to charge...
0:40:26 > 0:40:28Excuse me, your own team, your supporting team...
0:40:28 > 0:40:31One minute, please. Can you finish what you want to say?
0:40:31 > 0:40:33Yeah, so, if you wanted to charge more for the tickets,
0:40:33 > 0:40:35you should have had a different pricing strategy,
0:40:35 > 0:40:37and not dropped straight down to £22.
0:40:37 > 0:40:40Jessica didn't actually try and sell the tickets at the top price,
0:40:40 > 0:40:42she just went straight in and bottomed out at 22.
0:40:42 > 0:40:46OK, so, day two, Sofiane, you were producing some form of canape
0:40:46 > 0:40:47of some kind, right?
0:40:47 > 0:40:51I was brought into the kitchen and I was shown five cucumbers,
0:40:51 > 0:40:54saying you've got to produce 100 canapes.
0:40:54 > 0:40:56I think they weren't too bad.
0:40:56 > 0:40:59OK, so project management, any good?
0:41:01 > 0:41:03I think we could have been cleaner from the start,
0:41:03 > 0:41:05but we did rectify things as it went forward.
0:41:05 > 0:41:07All right.
0:41:07 > 0:41:09Let's find out what went on.
0:41:09 > 0:41:11So, Claude.
0:41:11 > 0:41:15Nebula made sales of £2,085.80.
0:41:15 > 0:41:22However, they had outgoings and refunds which totalled £958.16,
0:41:22 > 0:41:27leaving a profit of £1,127.64.
0:41:27 > 0:41:29Karren, your team?
0:41:29 > 0:41:34Titans took a total amount of £3,149.75.
0:41:34 > 0:41:39And their outgoings totalled £749.09,
0:41:39 > 0:41:44leaving them a profit of £2,400.66.
0:41:44 > 0:41:45Well done.
0:41:45 > 0:41:47Amazingly, 100% customer satisfaction.
0:41:47 > 0:41:49- Really?- Yep.
0:41:49 > 0:41:53That's good. You haven't got a record contract, Dillon, have you?
0:41:53 > 0:41:56- No, I don't think that's on the cards.- I wouldn't wait for that!
0:41:56 > 0:41:57All right, well, look, for your treat,
0:41:57 > 0:41:59you're going to Warwick Castle.
0:41:59 > 0:42:02You're going to battle it out with each other, sword fighting.
0:42:02 > 0:42:04So, well done, very well done,
0:42:04 > 0:42:07- and I'll see you on the next task, OK?- Thank you.
0:42:12 > 0:42:14100% satisfaction!
0:42:16 > 0:42:20Frances, old habits die hard, right?
0:42:20 > 0:42:23Here you are back in a losing team again.
0:42:23 > 0:42:25I think you know the drill now. Off you go.
0:42:30 > 0:42:31DILLON CHUCKLES
0:42:31 > 0:42:33I feel like a medieval villain.
0:42:33 > 0:42:36I also feel like a plonker.
0:42:36 > 0:42:38Can you teach us how to stab each other in the back?
0:42:38 > 0:42:39Surely you'd already know that!
0:42:39 > 0:42:43I haven't done it yet, but there's still time, Grainne!
0:42:43 > 0:42:44Grainne did seem to make a few mistakes
0:42:44 > 0:42:46and wasn't in control of her own numbers.
0:42:46 > 0:42:48Obviously people have made mistakes in the past
0:42:48 > 0:42:50and those numbers, they learn from those mistakes.
0:42:50 > 0:42:52We should be on for another win next week.
0:42:54 > 0:42:56I think now people see me as a valid threat.
0:42:56 > 0:42:59Everyone needs to remember that there's only one winner.
0:42:59 > 0:43:01ALL: Team Titans!
0:43:01 > 0:43:02THEY CHEER
0:43:06 > 0:43:08This is what the customers said last night.
0:43:08 > 0:43:11The reason they did not buy their tickets from Sofiane
0:43:11 > 0:43:13was because you offered a better deal with the food
0:43:13 > 0:43:14included in the ticket.
0:43:14 > 0:43:16Everyone was saying free food and free drink.
0:43:16 > 0:43:17That wasn't just me, Paul.
0:43:17 > 0:43:18Someone said it, you're in charge!
0:43:18 > 0:43:20You have to take ownership, you're in charge!
0:43:20 > 0:43:23I will take ownership for that, but, Paul, can I say something?
0:43:23 > 0:43:25Instead of getting aggressive and shouting...
0:43:25 > 0:43:26I'm not getting aggressive.
0:43:26 > 0:43:28You can keep going back to the shouting thing...
0:43:28 > 0:43:30Can I just say...? In this whole process,
0:43:30 > 0:43:32I'm literally the only one who takes my mistakes
0:43:32 > 0:43:33and owns up to everything.
0:43:33 > 0:43:38The sub-team didn't understand, really, what they were offering.
0:43:38 > 0:43:40Paul should have gone over to the sub-team
0:43:40 > 0:43:43and not left me to just deal with it all and pick up the pieces.
0:43:43 > 0:43:45No, no, the price was clear.
0:43:45 > 0:43:48You keep saying, "Actually, it's your fault,
0:43:48 > 0:43:50"we were confused", cos that's what you're saying.
0:43:50 > 0:43:52- Paul, can I say something? - So say it, then. Say it.
0:43:52 > 0:43:54Cos, if anything, I will drag everyone back...
0:43:54 > 0:43:57Paul, shut up! Bloody hell. Right, OK.
0:43:57 > 0:44:00Sofiane mentioned the £22 price, so we dropped the price...
0:44:00 > 0:44:03I looked away and I said, "What do you want to do?"
0:44:03 > 0:44:04Please can I speak? No, no, no.
0:44:04 > 0:44:07Sofiane, and all of us, all three of us were there,
0:44:07 > 0:44:09so don't try and pin the blame on me.
0:44:09 > 0:44:11- All three of us were there. - I made it clear.
0:44:11 > 0:44:16- Trishna, come on! - We didn't know what was included.
0:44:16 > 0:44:18We didn't know what was included, so why are you lying, then?
0:44:18 > 0:44:20I didn't say that they were going to get hot food.
0:44:20 > 0:44:23I didn't say that once.
0:44:23 > 0:44:25I'm...mad. I'm really mad.
0:44:25 > 0:44:27I feel really bloody angry about it.
0:44:27 > 0:44:30Sofiane and Trishna aren't taking responsibility
0:44:30 > 0:44:32for the mistakes that they've made, they're just passing the buck.
0:44:32 > 0:44:35The bottom line is, the feedback came in from the first meeting
0:44:35 > 0:44:37that the tickets of £55 were too high,
0:44:37 > 0:44:40and we changed the strategy on that, then we didn't sell enough tickets.
0:44:40 > 0:44:42That is it, crux of it.
0:44:42 > 0:44:44Overall, it's been a big pig's ear.
0:44:44 > 0:44:46Right now, my thoughts are that I'm taking the whole team
0:44:46 > 0:44:48in front of Lord Sugar.
0:44:59 > 0:45:01PHONE RINGS Yes, Lord Sugar?
0:45:01 > 0:45:04Yeah, can you call the candidates in, please?
0:45:13 > 0:45:15Here's the headlines, here, OK?
0:45:15 > 0:45:19£24 was the average price of your tickets
0:45:19 > 0:45:23compared to £49 average price of the winning team.
0:45:23 > 0:45:25- Yep.- Right?- Yep.
0:45:25 > 0:45:27And you, as the project manager,
0:45:27 > 0:45:30defined the pricing strategy for the tickets, right?
0:45:30 > 0:45:32- I did.- Yeah.
0:45:32 > 0:45:34When they got to the first destination,
0:45:34 > 0:45:39which was 55, 50 or 45, the guys sold 17 tickets at £35.
0:45:39 > 0:45:41Lord Sugar, we did go in initially at £55,
0:45:41 > 0:45:44and then the people who were selling them to said, you know,
0:45:44 > 0:45:46"That's quite expensive", you know,
0:45:46 > 0:45:48- "What are you getting?"- Well, the other team managed to do it.
0:45:48 > 0:45:51- Of course, yeah, and in hindsight... - KARREN:- They walked away from sales.
0:45:51 > 0:45:54If they didn't get the minimum price, they didn't sell a ticket.
0:45:54 > 0:45:56- OK.- I'll tell you how it ended up being sold at 35.
0:45:56 > 0:45:58I'm selling the tickets at 45.
0:45:58 > 0:46:01Ten minutes later, one member of their staff walking and they said,
0:46:01 > 0:46:04we've got a better deal down the table,
0:46:04 > 0:46:07they're throwing in the food and doing them for 35,
0:46:07 > 0:46:08so I lost half of my group.
0:46:08 > 0:46:09Credibility went out the window.
0:46:09 > 0:46:12- It was very disorganised. - Trishna, what are you doing?
0:46:12 > 0:46:13You're sitting there nice and quiet.
0:46:13 > 0:46:16- No, I was about to talk.- Was you quiet there, in that first venue?
0:46:16 > 0:46:17Was you quiet there?
0:46:17 > 0:46:19I only ever mentioned £45 to everyone I spoke to
0:46:19 > 0:46:22until I'd come back to the first group
0:46:22 > 0:46:25that Jessica was then closing the deal with, and I asked her,
0:46:25 > 0:46:27"How much are you selling these tickets for?"
0:46:27 > 0:46:29And she said, "Go and use your common sense."
0:46:29 > 0:46:30I didn't say that, "I said £35"...
0:46:30 > 0:46:32- Sorry, can I just finish? - Of course you can.
0:46:32 > 0:46:35And I carried on selling to the same room at 45.
0:46:35 > 0:46:38Trishna, you sold 23 tickets for £535.
0:46:38 > 0:46:41I've just done a quick calculation, that's £23 average.
0:46:41 > 0:46:43Yeah, but that was after...
0:46:43 > 0:46:47Will one of you tell me, honestly, what happened?
0:46:47 > 0:46:49Can I explain what I think went wrong?
0:46:49 > 0:46:53No, I know what's gone wrong. I want to know why it went wrong.
0:46:53 > 0:46:55If you'd just listen to what I was saying,
0:46:55 > 0:46:58I feel that Jessica has lost confidence in her own product,
0:46:58 > 0:47:01which led to these guys then losing confidence in their team leader,
0:47:01 > 0:47:04and that's why it all fell apart in the first place.
0:47:04 > 0:47:06Jessica never thought that that price was good value
0:47:06 > 0:47:08and that affects the whole performance.
0:47:08 > 0:47:09Excuse me, can I say one thing, Sofiane?
0:47:09 > 0:47:11In the second selling location, Trishna and myself
0:47:11 > 0:47:13didn't reduce the price, you went from £22...
0:47:13 > 0:47:15We're not talking about the second location,
0:47:15 > 0:47:17we lost the task from the first location,
0:47:17 > 0:47:19- that's where it all fell apart. - CLAUDE:- You were there.
0:47:19 > 0:47:21You say fell apart, but you were there.
0:47:21 > 0:47:23Now, pushing aside low ticket sales,
0:47:23 > 0:47:26you ended up having a flaming row with Jessica
0:47:26 > 0:47:29in front of the guests, right?
0:47:29 > 0:47:32I don't think it was a row.
0:47:32 > 0:47:34- Really?- No.
0:47:34 > 0:47:36Some of the guests thought that they were actually
0:47:36 > 0:47:38watching a remake of EastEnders.
0:47:38 > 0:47:43Jessica, you had to give away food to 17 people, right?
0:47:43 > 0:47:45- Yes.- Because of a miscommunication.
0:47:45 > 0:47:48- Yes.- Is that right?- That's right. - Is that basically more or less...?
0:47:48 > 0:47:49That's exactly what it was all over.
0:47:49 > 0:47:52Do you know the implications of that, do you?
0:47:52 > 0:47:56It cost your team £117, basically, that was it.
0:47:56 > 0:47:58You might be interested to know
0:47:58 > 0:48:02that the refund, due to the poor canapes,
0:48:02 > 0:48:0710% of the ticket price imposed cost you £183,
0:48:07 > 0:48:10because of the garbage that you served up.
0:48:10 > 0:48:12- Yeah.- Yeah, and you made those, didn't you?
0:48:12 > 0:48:15- No.- Well, no, you didn't make them, but you ran the budget.
0:48:15 > 0:48:17Being a bit stingy on the budget.
0:48:17 > 0:48:19Well, I was getting very little from Paul in that,
0:48:19 > 0:48:23and at that point, literally, I was on a deadline and had very little...
0:48:23 > 0:48:24You were just sat there.
0:48:24 > 0:48:26Don't try and paint this picture like you done it.
0:48:26 > 0:48:28- I'm not.- We were sitting in the room together
0:48:28 > 0:48:30and we were going through what we could do
0:48:30 > 0:48:33- because of a restricted budget. - And I was giving suggestions.
0:48:33 > 0:48:35- Yeah, and I was working with you. - SOFIANE:- You've lowered that budget,
0:48:35 > 0:48:37but I've ended up with a couple of cucumbers.
0:48:37 > 0:48:40I wasted three hours working like a slave
0:48:40 > 0:48:43and they still went out there and it was pathetic.
0:48:43 > 0:48:45What you did with your tight purse strings,
0:48:45 > 0:48:47you allowed £207 to be spent
0:48:47 > 0:48:49for the so-called food and drink
0:48:49 > 0:48:52when you had a potential of 100 punters coming in.
0:48:52 > 0:48:55You're allocating £2 per punter.
0:48:55 > 0:48:57I've never claimed to be a chef or anything.
0:48:57 > 0:48:59- CLAUDE:- There was a couple of tubs of cream cheese.
0:48:59 > 0:49:01- FRANCES:- I fully, wholeheartedly...
0:49:01 > 0:49:02- KARREN:- Is it any wonder people complained?
0:49:02 > 0:49:05Paul was very clear he wanted me with him,
0:49:05 > 0:49:06and then, on the second day,
0:49:06 > 0:49:09he was clear he wanted me as sub-team leader,
0:49:09 > 0:49:11and I think that that immediately caused tension
0:49:11 > 0:49:12between myself and Jessica,
0:49:12 > 0:49:14because you put strong women together,
0:49:14 > 0:49:18and, credit to you, Jessica, I think that was hard for you to deal with.
0:49:18 > 0:49:21Course, but at the same time, I took it on the chin.
0:49:21 > 0:49:22You did, yeah.
0:49:22 > 0:49:23Look, basically, my gut feeling was that,
0:49:23 > 0:49:26on the second day, there was some organisation to be done
0:49:26 > 0:49:27in terms of floor layout.
0:49:27 > 0:49:29Frances was aware of what the building looked like.
0:49:29 > 0:49:31So her relegation, or demotion,
0:49:31 > 0:49:34wasn't anything to do with her performance,
0:49:34 > 0:49:36- is that what you're saying? - On the first day, no.
0:49:36 > 0:49:37You expect me to believe that, do you?
0:49:37 > 0:49:39If you don't want to believe it, don't believe it.
0:49:39 > 0:49:40It sounds like a bit of a...
0:49:40 > 0:49:43Look, take it how you want to take it. I'm going to argue the point.
0:49:43 > 0:49:45- I'm taking it as I'm taking it. - Honestly...
0:49:45 > 0:49:48I want to know why you demoted her on the second day.
0:49:48 > 0:49:50I just made a transition. It's a simple move.
0:49:50 > 0:49:53- KARREN:- You didn't explain it to her though, did you?- She was...
0:49:53 > 0:49:55- She was like...upset. - Of course I was upset.
0:49:55 > 0:49:56So I had to move on.
0:49:56 > 0:49:58To be fair, Paul, you pretty much shot me down.
0:49:58 > 0:50:00You were pretty aggressive. You went, "Oh, I don't care.
0:50:00 > 0:50:03- "It's my decision. It's my gut feeling."- I didn't even...
0:50:03 > 0:50:05- You were very aggressive. - I didn't even get aggressive.
0:50:05 > 0:50:07- I said, "OK..." - Paul, you are very aggressive.
0:50:07 > 0:50:09Of course I'm going to be annoyed, but do you really expect me
0:50:09 > 0:50:13- to sit there smiling when you've just demoted me and humiliated me? - I've got to make the decision.
0:50:13 > 0:50:15- It's up to me. - It's a bit of a slap in the face.
0:50:15 > 0:50:16Listen, you've got to accept
0:50:16 > 0:50:19it's got to be a bit of a slap in the face, hasn't it?
0:50:19 > 0:50:20I mean, come on.
0:50:20 > 0:50:22Well, you know,
0:50:22 > 0:50:26you've got to start thinking about who's coming back in this boardroom.
0:50:26 > 0:50:29I'm going to have to bring Jessica back as sub-team leader.
0:50:31 > 0:50:35- TRISHNA:- I made it very clear that we should be selling these tickets for more. You saw I was frustrated.
0:50:35 > 0:50:37You also agreed... You also agreed to drop the price.
0:50:37 > 0:50:39Paul, who are you bringing back to the boardroom?
0:50:39 > 0:50:42I'm going to bring back Jessica and I'm going to bring back...
0:50:46 > 0:50:48..Frances.
0:50:48 > 0:50:50Right.
0:50:50 > 0:50:53You two, go back to the house.
0:50:53 > 0:50:55Thanks, Lord Sugar.
0:51:01 > 0:51:02You three, step outside.
0:51:11 > 0:51:13He's got anger issues, hasn't he, Paul?
0:51:13 > 0:51:17The problem with Paul is he cannot disconnect his heart and his head,
0:51:17 > 0:51:19and everything gets too emotional.
0:51:19 > 0:51:23Jessica, I have not got a straight answer out of her -
0:51:23 > 0:51:27what happened from the project manager's £50-odd tickets
0:51:27 > 0:51:31until she sold 17 tickets for £35.
0:51:31 > 0:51:33I think what happened is she panicked,
0:51:33 > 0:51:34and I think that for all Sofiane's saying
0:51:34 > 0:51:37that he wanted to maintain the price, I think he also panicked.
0:51:37 > 0:51:40And Frances, really, she's been in the losing team
0:51:40 > 0:51:42seven times out of eight.
0:51:42 > 0:51:46They reduced their budget on the canapes so far, to 20-odd quid,
0:51:46 > 0:51:50that it ended up costing them over £183 on refunds.
0:51:50 > 0:51:53Exactly. And that, I think, was her call.
0:51:53 > 0:51:56- Yes, Lord Sugar. - Send the three of them in, please.
0:51:56 > 0:51:58Yes, Lord Sugar.
0:51:58 > 0:51:59Lord Sugar will see you now.
0:52:12 > 0:52:14Paul, in your CV,
0:52:14 > 0:52:18you say that you're way too impatient for your own good...
0:52:18 > 0:52:20I just like... I just... I just...
0:52:20 > 0:52:22Look, I'm one of those people that just wants to get the job done.
0:52:22 > 0:52:25Sometimes it comes across like I'm not listening to people,
0:52:25 > 0:52:26but I am listening to people.
0:52:26 > 0:52:29I've taken out of the conversation what I need to get from it,
0:52:29 > 0:52:31and now let's move forward to the next part of the task.
0:52:31 > 0:52:34Jessica, "Unorganised, scatty and forgetful -
0:52:34 > 0:52:36"worst personal qualities."
0:52:36 > 0:52:38I think, to be fair, I can be scatty and disorganised,
0:52:38 > 0:52:41but at the same time I'm very passionate, I'm driven.
0:52:41 > 0:52:44I've got three children I'm trying to support, I've got two businesses.
0:52:44 > 0:52:47I'm willing to give it all because I want to be your business partner.
0:52:47 > 0:52:50I believe... Sorry, I'm getting all flappy again.
0:52:50 > 0:52:51Just calm down a minute, will you?
0:52:53 > 0:52:57Frances, what have you got to say for yourself?
0:52:57 > 0:53:01I think that most people in this process haven't lost...
0:53:01 > 0:53:03Obviously, I've lost the most in this process,
0:53:03 > 0:53:06but a lot of people would have crumbled losing week after week...
0:53:06 > 0:53:08Relax. Just relax, Frances.
0:53:08 > 0:53:10Just relax, OK?
0:53:10 > 0:53:16I have made positive contributions on every single one of these tasks.
0:53:16 > 0:53:20I started a business from £200, and I've done that on my own.
0:53:20 > 0:53:21Good, good, good, fine.
0:53:21 > 0:53:24And, yet, in this particular task,
0:53:24 > 0:53:27there was lack of business acumen shown by you.
0:53:27 > 0:53:30Yes, I was the one who came up with the canape recipes
0:53:30 > 0:53:32and took responsibility for those costings,
0:53:32 > 0:53:34but nobody else was doing that at all.
0:53:34 > 0:53:36- It was...- Is that right, Paul?
0:53:36 > 0:53:38No, we were working on this clearly together, so...
0:53:38 > 0:53:39Then it's a dual responsibility together.
0:53:39 > 0:53:41Yeah, I didn't say that it wasn't.
0:53:41 > 0:53:43You've put me in a cross on the second day
0:53:43 > 0:53:47when you knew that would create tension between myself and Jessica.
0:53:47 > 0:53:49You agreed that was what the move was.
0:53:49 > 0:53:51Because you are my project manager, I'm not.
0:53:51 > 0:53:54You do, you backtrack and then you try and spin it in your favour.
0:53:54 > 0:53:56You said to me, "Do you want to go over that side?"
0:53:56 > 0:53:59I said, "Yes, I am fully comfortable going over that side."
0:53:59 > 0:54:00But I have made this clear...
0:54:00 > 0:54:02I think you actually high-fived me and said,
0:54:02 > 0:54:03"That's the decision to make."
0:54:03 > 0:54:05That would make tension between myself and Jessica.
0:54:05 > 0:54:07OK, tension aside, we are all grown adults
0:54:07 > 0:54:09and we all need to put these things aside when things happen.
0:54:09 > 0:54:13- Yeah, and we were professional about that on that day. - So there wasn't any tension?
0:54:13 > 0:54:15Yeah, but you should have been over there, Paul.
0:54:15 > 0:54:18What is upsetting me is that the obvious failure of the task
0:54:18 > 0:54:20is because of the lack of sales.
0:54:20 > 0:54:22If you're going to say categorically
0:54:22 > 0:54:26that when you put your best salespeople in the sales position
0:54:26 > 0:54:29and then because I wasn't in that team, I made an error,
0:54:29 > 0:54:30well, I don't agree.
0:54:30 > 0:54:34I am going to say that. I'm going to say sales here
0:54:34 > 0:54:37was the first thing that was going to win it. Sales, make money.
0:54:37 > 0:54:40Can you look at this another way? Salesperson, salesperson, salesperson.
0:54:40 > 0:54:43I put the three sales people in the sales team and you're criticising me for it.
0:54:43 > 0:54:45You're starting to show aggression again, Paul.
0:54:45 > 0:54:49- I'm not being aggressive. - You don't want to show your aggression to me, I can assure you.
0:54:49 > 0:54:50I'm not being aggressive, Lord Sugar.
0:54:50 > 0:54:54- It sounds to me like you are from where I'm sitting this side of the table.- I can assure you I'm not.
0:54:54 > 0:54:55- Yeah...- I won the first task.
0:54:55 > 0:54:58I was the project manager, first task straight in.
0:54:58 > 0:55:00So it's not like I've been some sort of weirdo who's just lost
0:55:00 > 0:55:02at every opportunity. I've been really good...
0:55:02 > 0:55:04- KARREN:- Is that directed at Frances?
0:55:04 > 0:55:07Is that me?! The weirdo who has lost at every opportunity?
0:55:07 > 0:55:09No, don't try and twist that.
0:55:09 > 0:55:10I'm talking about myself here.
0:55:10 > 0:55:13Do you know what, ladies and gentlemen?
0:55:13 > 0:55:16I think I have heard enough today and I've got to make a decision.
0:55:16 > 0:55:18The thing is, Frances,
0:55:18 > 0:55:21in the last task you went ten steps forward
0:55:21 > 0:55:26and you've kind of gone 12 steps back here, as far as I am concerned.
0:55:26 > 0:55:29Jessica, obviously there is a certain amount of emotion
0:55:29 > 0:55:30flying around the boardroom.
0:55:30 > 0:55:34You know, I'm not that hard-nosed a person to ignore that, really,
0:55:34 > 0:55:36but then again this is business.
0:55:36 > 0:55:38We're talking about business, OK?
0:55:38 > 0:55:43Paul, I think that you made a very, very big error
0:55:43 > 0:55:45in the pricing strategy, and you can't lose your rag
0:55:45 > 0:55:48every single time that something goes wrong,
0:55:48 > 0:55:50and you did lose your rag on this task
0:55:50 > 0:55:54in representing me in front of customers.
0:55:54 > 0:55:58Jessica, I've got to think about whether you are
0:55:58 > 0:56:01a potential winner of this process.
0:56:01 > 0:56:04I haven't seen enough so far to tell me that.
0:56:06 > 0:56:10But I think I've seen enough in the case of you, Paul,
0:56:10 > 0:56:11to say that...
0:56:13 > 0:56:14..you're fired.
0:56:24 > 0:56:29Now, ladies, calm yourself down, OK?
0:56:29 > 0:56:30Just calm yourself down
0:56:30 > 0:56:33because there's going to be another tough task coming up, OK?
0:56:33 > 0:56:34Do you understand me?
0:56:34 > 0:56:37- Yes, OK?- Yep.- This is business.
0:56:37 > 0:56:38OK, go back to the house.
0:56:56 > 0:56:59I don't think Lord Sugar has made the right decision,
0:56:59 > 0:57:01but he's the one who's got to invest his £250,000.
0:57:01 > 0:57:04It's not my money. Throw it after a few dead weights if you want,
0:57:04 > 0:57:05it's not my business.
0:57:05 > 0:57:08I'll go back to my day job.
0:57:08 > 0:57:11I'm just looking forward to seeing my mum.
0:57:11 > 0:57:13So, guys, who do you think has gone home?
0:57:13 > 0:57:15I think, personally, it will be Paul.
0:57:15 > 0:57:16I think he just answered back a lot.
0:57:16 > 0:57:20- Answered back?- Yeah, and lost his cool quite a bit.
0:57:20 > 0:57:22Oi!
0:57:25 > 0:57:28- OK, so, tell us all.- We were crying like banshees
0:57:28 > 0:57:30and we got very emotional in there.
0:57:30 > 0:57:33So Paul was shouting, you were crying.
0:57:33 > 0:57:35I swear to God, it was horrific.
0:57:35 > 0:57:36Look at this amount of people.
0:57:36 > 0:57:38It's gotten so small, so fast.
0:57:38 > 0:57:40The heat is on now.
0:57:40 > 0:57:42- Yeah, definitely. - Yeah, definitely.
0:57:45 > 0:57:47Now just eight candidates remain.
0:57:49 > 0:57:54Lord Sugar's search for his next business partner continues.
0:57:55 > 0:57:58Next time...
0:57:58 > 0:57:59- Good morning.- Wow!
0:57:59 > 0:58:03You're going to design a virtual reality game.
0:58:03 > 0:58:05So you've got a shell. Squeeze it.
0:58:05 > 0:58:06Teams play to win...
0:58:06 > 0:58:08- What is it?- Is that a badger?
0:58:10 > 0:58:12..but lose their heads.
0:58:12 > 0:58:15- If I tell you I love it, I'm lying to you.- OK!
0:58:15 > 0:58:17And in the boardroom...
0:58:17 > 0:58:19There's no imagination here. I don't get it.
0:58:19 > 0:58:20..game over.
0:58:20 > 0:58:22If it was up to you,
0:58:22 > 0:58:24Super Mario would be better known as Fat Plumber.
0:58:24 > 0:58:25You're fired.