Bruges Tour

0:00:01 > 0:00:03This is not a holiday camp.

0:00:03 > 0:00:08This is a business proposition from heaven.

0:00:08 > 0:00:13Lord Sugar is searching for a brand-new business partner.

0:00:13 > 0:00:14Forget about Brexit.

0:00:14 > 0:00:15In this process,

0:00:15 > 0:00:19I'm the one who decides who's going to remain and who's going to leave.

0:00:20 > 0:00:22Competing for his cash...

0:00:23 > 0:00:26..millionaire moguls in the making.

0:00:26 > 0:00:28This is a bloody shambles.

0:00:28 > 0:00:30It was boring, boring, boring.

0:00:30 > 0:00:31There was no bloody strategy.

0:00:31 > 0:00:33We need to go now.

0:00:33 > 0:00:34Run.

0:00:34 > 0:00:35Oh, my God!

0:00:35 > 0:00:38It's a prize worth fighting for.

0:00:38 > 0:00:40- Can you actually, physically, do it? - No.

0:00:40 > 0:00:42Your behaviour is ridiculous.

0:00:42 > 0:00:4418 candidates...

0:00:44 > 0:00:46Are you putting in any input or you just trying to stray away

0:00:46 > 0:00:48from actually making a decision yourself?

0:00:48 > 0:00:50..12 tough tasks...

0:00:50 > 0:00:52Are we going to win this?!

0:00:52 > 0:00:55..one life-changing investment.

0:00:55 > 0:00:57You're fired. You're fired.

0:00:57 > 0:00:59You didn't follow the money.

0:00:59 > 0:01:00You're fired.

0:01:07 > 0:01:08Previously...

0:01:08 > 0:01:11I want you to acquire nine items.

0:01:11 > 0:01:14The team that has spent the least amount of money will win.

0:01:14 > 0:01:15Sajan led one team...

0:01:15 > 0:01:18I'm from London, so I will be project manager.

0:01:18 > 0:01:20..in different directions.

0:01:20 > 0:01:23Is EC1 anywhere near E14?

0:01:23 > 0:01:24As Harrison hit a dead end...

0:01:24 > 0:01:26Shuts at five - it shut at five.

0:01:26 > 0:01:29..the team's chances stalled.

0:01:29 > 0:01:30Where are they?

0:01:30 > 0:01:31Agh!

0:01:31 > 0:01:32On the other team...

0:01:32 > 0:01:34Good luck, everybody.

0:01:34 > 0:01:36..Joanna was in the driving seat.

0:01:36 > 0:01:39In terms of negotiation, I'll be leading it and I'll be closing it.

0:01:39 > 0:01:41Elizabeth and Bushra had a bumpy ride...

0:01:41 > 0:01:43You don't actually own up to what you've done,

0:01:43 > 0:01:45and I'm actually tired of that.

0:01:45 > 0:01:47What would you like me to do and I will do it.

0:01:47 > 0:01:48Be professional.

0:01:48 > 0:01:50..and despite a last-minute U-turn...

0:01:50 > 0:01:52Go, go, go!

0:01:52 > 0:01:54..Joanna's team won the day...

0:01:54 > 0:01:57They managed to get all nine items for £210.

0:01:57 > 0:01:59..but, for Sarah-Jayne, a caution.

0:01:59 > 0:02:02I would say your style is, no fireworks, no disasters.

0:02:02 > 0:02:04On the losing team...

0:02:04 > 0:02:06A Japanese tourist who just got off a plane

0:02:06 > 0:02:09would have worked his way round London better than you lot.

0:02:09 > 0:02:11..Harrison was almost towed away.

0:02:11 > 0:02:13Don't know, do you just talk a good game, or what?

0:02:13 > 0:02:14..but it was Ross...

0:02:14 > 0:02:15What did you do?

0:02:15 > 0:02:18- I knew you'd ask me that.- Did you?

0:02:18 > 0:02:20..who became the fifth casualty of the boardroom.

0:02:20 > 0:02:23You are a fish out of water.

0:02:23 > 0:02:24Ross, you're fired.

0:02:24 > 0:02:28Now 13 remain to fight for the chance

0:02:28 > 0:02:31to become Lord Sugar's business partner.

0:02:38 > 0:02:405am.

0:02:40 > 0:02:41PHONE RINGS

0:02:44 > 0:02:46Hello.

0:02:46 > 0:02:48Lord Sugar would like you to make your way

0:02:48 > 0:02:49to the docks in Southampton.

0:02:49 > 0:02:52Please pack an overnight bag, the cars will be leaving in 30 minutes.

0:02:52 > 0:02:56The port of Southampton. Thank you very much. Bye-bye.

0:02:56 > 0:02:58We're going overseas.

0:02:58 > 0:03:03Guys, passports, we're going overseas!

0:03:04 > 0:03:06Going to Southampton.

0:03:06 > 0:03:08Southampton!

0:03:11 > 0:03:13Going on a cruise!

0:03:13 > 0:03:14I'm just packing all my knickers.

0:03:14 > 0:03:17Oh, my God, what are you expecting to happen?!

0:03:17 > 0:03:18SHE CHUCKLES

0:03:28 > 0:03:30I think it's a cruise ship.

0:03:30 > 0:03:33Do you reckon? I don't know the port of Southampton, where it goes to,

0:03:33 > 0:03:36but I'm thinking maybe somewhere in Europe, but I'm not entirely sure -

0:03:36 > 0:03:37but I'm excited.

0:03:39 > 0:03:41Southampton...

0:03:44 > 0:03:47..home to the UK's largest cruise ship, Britannia.

0:03:56 > 0:03:59Well, good morning. I'm sorry I can't be with you today,

0:03:59 > 0:04:01but I have been called away on urgent business.

0:04:01 > 0:04:06You may be wondering why you are stood on board this beautiful ship.

0:04:06 > 0:04:10Well, shortly, this ship along with all of you

0:04:10 > 0:04:15will be departing for the historic city of Bruges in Belgium.

0:04:15 > 0:04:21So, your next task is to plan and execute a tour of Bruges.

0:04:21 > 0:04:23You'll need to sell tickets

0:04:23 > 0:04:26and give your clients the best possible experience.

0:04:26 > 0:04:30Now let me give you a warning - if your tour is not shipshape,

0:04:30 > 0:04:33your clients can ask for their money back.

0:04:33 > 0:04:35The winner will be the team that makes the most profit -

0:04:35 > 0:04:40but on the losing team, at least one of you will be fired.

0:04:40 > 0:04:43Bon voyage, and I'll see you back in the boardroom in a few days' time.

0:04:44 > 0:04:48Now, Lord Sugar would like to shake the teams up a bit.

0:04:48 > 0:04:51So, from Graphene, would Jade, Sarah-Jayne and Anisa

0:04:51 > 0:04:52please go over to Vitality,

0:04:52 > 0:04:55and from Vitality, would Sarah, Sajan and Harrison

0:04:55 > 0:04:57please move over to Graphene?

0:05:01 > 0:05:04Now Karren will be following Vitality

0:05:04 > 0:05:07and I will be following Graphene.

0:05:07 > 0:05:08So, good luck and off you go.

0:05:14 > 0:05:17With almost 3,000 passengers on board,

0:05:17 > 0:05:21excursions onshore are big business.

0:05:21 > 0:05:24Charge more for the tickets than the tour costs to run,

0:05:24 > 0:05:27and there is a pretty profit to be made.

0:05:27 > 0:05:30Welcome, ladies, to Vitality.

0:05:30 > 0:05:31Thank you.

0:05:31 > 0:05:33First job, choose a skipper.

0:05:33 > 0:05:35I'll just kick this one straight off,

0:05:35 > 0:05:36I'm happy to be project manager.

0:05:36 > 0:05:38I think I'll bring everyone together,

0:05:38 > 0:05:40I know everyone's strengths and weaknesses -

0:05:40 > 0:05:41not necessarily weaknesses -

0:05:41 > 0:05:43so, yeah, I think I'll be a good project manager on this one.

0:05:43 > 0:05:45Unless anyone else wants to put their hat in.

0:05:45 > 0:05:48I'll stick myself forward, as well.

0:05:48 > 0:05:50I've got the leadership skills, and I've been on cruises before.

0:05:50 > 0:05:53- I'm going to back Sarah.- OK.- Yeah.

0:05:53 > 0:05:55- OK.- I'm Sarah... - Yeah.- OK.- Brilliant.

0:05:57 > 0:06:00Karren was quite negative about myself in the last boardroom

0:06:00 > 0:06:02so, obviously, I need to prove myself.

0:06:02 > 0:06:03Even though this isn't within retail,

0:06:03 > 0:06:06I do feel like I can really show off my skills within this one.

0:06:06 > 0:06:08Obviously, I've got to do the team split,

0:06:08 > 0:06:11so, sales team, I was thinking Jade, Andrew and Michaela,

0:06:11 > 0:06:14because you're all very strong on sales,

0:06:14 > 0:06:17and Charles, Anisa and myself on the planning team.

0:06:17 > 0:06:18So I think we'll have a really good split.

0:06:18 > 0:06:20- Yeah.- OK, superb.- Yeah.- No, I agree.

0:06:20 > 0:06:21Heading up the other team...

0:06:21 > 0:06:24Myself, Sajan, Joanna and Harrison, on the tour team...

0:06:24 > 0:06:26..florist Elizabeth.

0:06:26 > 0:06:30..and I'm thinking, so far as the sub team, James, Bushra and Sarah.

0:06:30 > 0:06:33Next, decide what type of tour to run.

0:06:33 > 0:06:35Would you like to look at modern Bruges?

0:06:35 > 0:06:37With a place like this, I don't think new, modern,

0:06:37 > 0:06:39I think the beauty of this place

0:06:39 > 0:06:41- is the fact that it's got a lot of history behind it.- OK.

0:06:41 > 0:06:43If you look at the modern juxtaposition of the architecture

0:06:43 > 0:06:46versus the historical position of the architecture,

0:06:46 > 0:06:47the two bounce off each other quite well.

0:06:47 > 0:06:49We can give people a very good, coherent day out,

0:06:49 > 0:06:51and that's something we can sell very well.

0:06:54 > 0:06:56I mean, it's... If you feel more comfortable with that,

0:06:56 > 0:06:58- we should go with that.- OK, modern.

0:07:01 > 0:07:05I really like the idea of history, only because it's a historic town,

0:07:05 > 0:07:08and if you are going on holiday you'd want to know about the town,

0:07:08 > 0:07:09that's why you're there.

0:07:09 > 0:07:11I think with history we need to be careful, though,

0:07:11 > 0:07:14because whoever's going to give the tour has to be absolutely spot on

0:07:14 > 0:07:16with their facts, because you might have someone on board...

0:07:16 > 0:07:18I was thinking Anisa would be really good.

0:07:18 > 0:07:20Would you be happy with that?

0:07:20 > 0:07:21Obviously we can talk about it later,

0:07:21 > 0:07:23but I just think you're very entertaining!

0:07:23 > 0:07:25The thing I'm concerned about is the facts and figures.

0:07:25 > 0:07:28I'm good with facts and figures, I can assist you with that.

0:07:28 > 0:07:29- Yeah, and we can chip in. - No problem whatsoever.

0:07:29 > 0:07:31On Elizabeth's team...

0:07:31 > 0:07:33I'm thinking if you're doing something modern,

0:07:33 > 0:07:34you should do Segway.

0:07:34 > 0:07:37..pick an activity to help pull in the punters.

0:07:37 > 0:07:39Segways marry better with modern.

0:07:39 > 0:07:41- Is that carried?- Yeah.

0:07:41 > 0:07:43Next, to provide a flavour of Flanders...

0:07:43 > 0:07:44Belgium's always been known

0:07:44 > 0:07:46for having the best chocolate in the world.

0:07:46 > 0:07:48..the tours can take in a tasting.

0:07:48 > 0:07:50- When in Belgium, why not go to...? - Buy chocolate.

0:07:50 > 0:07:51Exactly, it makes perfect sense.

0:07:51 > 0:07:54- So, is that unanimous?- Yes, yes. - OK.- Sounds good.

0:07:54 > 0:07:55Right guys, two things.

0:07:55 > 0:07:59In Flemish, "hoi-hoi" is "hello" and "dank u wel" is "thank you".

0:07:59 > 0:08:01- Remember that, it will serve you very well.- Dank u wel!

0:08:01 > 0:08:03For Sarah-Jayne's team...

0:08:03 > 0:08:05I think we should go for the horse and tram,

0:08:05 > 0:08:07I think it's in fitting with what we're actually going for.

0:08:07 > 0:08:11..activity decided, now choose what to sample.

0:08:11 > 0:08:15- Looking at Belgium, it's known for its waffles.- Yeah.

0:08:15 > 0:08:17There's beer, as well - what do you guys think?

0:08:17 > 0:08:20So, I actually used to give tasting experiences on beer

0:08:20 > 0:08:23and I've been on tequila tasting, wine tasting,

0:08:23 > 0:08:27vodka tasting, gin tasting - yeah, anything alcohol, I'll do a tasting.

0:08:29 > 0:08:30- I think the beer's a really nice idea.- Yeah.

0:08:30 > 0:08:34- Shall we go with beer, then? - OK, fab.- Yep.

0:08:34 > 0:08:35This is going to be an easy sell.

0:08:35 > 0:08:38You could sell this based on the beer tasting event, I think,

0:08:38 > 0:08:40but the other things are just additional extras.

0:08:40 > 0:08:41It's going to be great, I can't wait.

0:08:41 > 0:08:44- Sounds great, cheers.- Good luck.

0:08:44 > 0:08:486pm. While half of each team plan their tours...

0:08:48 > 0:08:50We're taking these people on a walk around Bruges.

0:08:50 > 0:08:53..for the rest, sell 16 tickets...

0:08:53 > 0:08:55I was thinking about maybe £100 a ticket.

0:08:55 > 0:08:57..before heading ashore tomorrow.

0:08:57 > 0:08:59When I was in the UK I went on a Segway tour.

0:08:59 > 0:09:01It cost me £40 for an hour.

0:09:01 > 0:09:03OK, now, that's the thing - I don't...

0:09:03 > 0:09:05I'm not sure how long they're going to last.

0:09:05 > 0:09:07We need to ideally speak with the team and confirm that.

0:09:07 > 0:09:09- Yeah.- We've got 16 tickets in total, yeah?

0:09:09 > 0:09:10- Mm-hm.- Yeah.

0:09:10 > 0:09:13I mean we could always start, perhaps, at £55 a ticket, and...

0:09:13 > 0:09:14And then come down to 50.

0:09:14 > 0:09:16I mean, I'd pay £55 for a Segway tour.

0:09:16 > 0:09:19- Cool, let's go into this. Yeah?- Perfect. Cool, let's go.

0:09:22 > 0:09:23Mapping out their excursion...

0:09:23 > 0:09:25I'm quite happy to introduce the tour.

0:09:25 > 0:09:27..project manager Elizabeth...

0:09:27 > 0:09:31What I'd like us all to do is engage our tour group as we go.

0:09:31 > 0:09:33..takes control.

0:09:33 > 0:09:35- Now, what I'm thinking is, there's four of us.- Mm-hm.

0:09:35 > 0:09:39So, it would work if we picked out four places

0:09:39 > 0:09:42and each of those places someone know some key facts about

0:09:42 > 0:09:45so that then we've not got too much to do.

0:09:45 > 0:09:47Can I just say that it has to be enjoyable for them.

0:09:47 > 0:09:49- Yep.- If it feels like we're just, you know,

0:09:49 > 0:09:51regurgitating information,

0:09:51 > 0:09:54then it won't seem as if it's, like, an experience.

0:09:54 > 0:09:55Right.

0:09:55 > 0:09:58What we need to do is get that map on there, OK?

0:09:58 > 0:10:00Joanna, can you just quietly work to get yourself informed

0:10:00 > 0:10:03about a couple of key places, and when the guys have done that,

0:10:03 > 0:10:05we'll come back in a couple of minutes

0:10:05 > 0:10:08and start talking the options through, is that OK?

0:10:08 > 0:10:09The strategy going forward

0:10:09 > 0:10:11is giving everybody small, manageable chunks

0:10:11 > 0:10:14and if everybody does their small, manageable chunk

0:10:14 > 0:10:16it allows them to support other people in their chunks,

0:10:16 > 0:10:19and together we can draw a tapestry and get this job done together.

0:10:22 > 0:10:24Where's the St John's Hospital?

0:10:24 > 0:10:26Er, that's there.

0:10:26 > 0:10:29Working out where to stop on their history tour...

0:10:29 > 0:10:33- Oh!- Go on.- It's home to seven Benedictine nuns.

0:10:33 > 0:10:34..Sarah-Jayne's team.

0:10:34 > 0:10:37Anisa, I think you'll be great at leading the tour,

0:10:37 > 0:10:40and then, Charles, if you could do the logistics.

0:10:40 > 0:10:42First, I think we need to sort the route out,

0:10:42 > 0:10:44and then go to the facts because we need to know

0:10:44 > 0:10:46- where we're going to be able to tie it in with the facts.- Yeah.

0:10:46 > 0:10:48I want to work out the distances.

0:10:48 > 0:10:50- OK, so, we're starting here.- Yep.

0:10:50 > 0:10:52Now, let's have a little look here.

0:10:52 > 0:10:55I need to memorise stuff, cos I'm just concerned that...

0:10:55 > 0:10:56Yeah - at the end of the day,

0:10:56 > 0:10:58you need to turn up and you need to know where we're going

0:10:58 > 0:11:01- and then we can talk about it. - I would say that walk's 12 minutes.

0:11:01 > 0:11:03Then we go this way, here... to about there...

0:11:05 > 0:11:06..and then across.

0:11:06 > 0:11:08See what I mean? Like, I think we're fannying about,

0:11:08 > 0:11:11- we don't need to fanny about.- Let's get this route on the map quickly.

0:11:11 > 0:11:13Anisa does seem a little bit worried,

0:11:13 > 0:11:15she keeps expressing that she's got a lot of facts to learn.

0:11:15 > 0:11:17That is her key job tomorrow,

0:11:17 > 0:11:20so there's nothing else for her to focus on other than that.

0:11:20 > 0:11:22- Let's just calm down, first of all. - Yeah.

0:11:22 > 0:11:24I think we're all a bit... Once we've done this, literally,

0:11:24 > 0:11:27- we're going to help you on the facts.- We'll help with the facts.

0:11:30 > 0:11:32On Elizabeth's sub team...

0:11:32 > 0:11:35Guys, how would you fancy a Segway tour tomorrow?

0:11:35 > 0:11:38..pitching a modern tour of Bruges...

0:11:38 > 0:11:41We've got a Segway tour around the city.

0:11:41 > 0:11:43..recruitment firm owner James.

0:11:43 > 0:11:46What this is is a more thrilling way to actually see the city

0:11:46 > 0:11:48without having to walk around it. You're on a Segway.

0:11:48 > 0:11:50- That's true, we don't like walking! - There you are, then,

0:11:50 > 0:11:52there's no better way, is there?

0:11:52 > 0:11:54- So, two for £100.- Yeah.

0:11:54 > 0:11:56- You interested?- Come on!

0:11:56 > 0:11:58Yeah, there you are, go on, then!

0:11:58 > 0:11:59Perfect.

0:11:59 > 0:12:01Brilliant. Brilliant. Perfect.

0:12:01 > 0:12:03For all the brilliance of James's patter,

0:12:03 > 0:12:05I think there is a problem here.

0:12:05 > 0:12:08They've talked a lot about Segways, but where's the modern Bruges?

0:12:08 > 0:12:09Where's the tour of the city?

0:12:09 > 0:12:11They've barely mentioned that.

0:12:11 > 0:12:13Do we want a very quick call with Elizabeth

0:12:13 > 0:12:14to just confirm our strategy?

0:12:14 > 0:12:15What time is it? 7:15.

0:12:15 > 0:12:17- Right.- No call, no call. 100%.

0:12:17 > 0:12:19- 100%.- We've got 45 minutes. - Carry on.- Let's do it, let's do it.

0:12:21 > 0:12:24Tasked with finding takers for their history tour...

0:12:24 > 0:12:30We'll take you on a beer tasting, history/tasting event.

0:12:30 > 0:12:32..Jade, Michaela and Andrew.

0:12:32 > 0:12:35So we'll give you some beers from Belgium, tell you about them.

0:12:35 > 0:12:37The package at the moment is £175 per couple.

0:12:37 > 0:12:39- How many drinks?- Well, we'll see you right,

0:12:39 > 0:12:42don't you worry about that, we'll see you right -

0:12:42 > 0:12:44even if you have had a skinful, don't worry about it,

0:12:44 > 0:12:45we'll get you back.

0:12:45 > 0:12:47Shall we get your details and get you signed on?

0:12:47 > 0:12:49- Yes.- Yeah?- Yeah.

0:12:50 > 0:12:52Andrew is selling this tour on the basis of the beer

0:12:52 > 0:12:54and a promise that they'll get a lot of it.

0:12:54 > 0:12:56Well, that's quite a risky strategy,

0:12:56 > 0:12:58because if he can't deliver the amount of beer he's promised

0:12:58 > 0:13:01he's going to end up with some really unhappy customers.

0:13:01 > 0:13:03Chimay, Duvel - some really good beers

0:13:03 > 0:13:05that'll get you off your nut, as well.

0:13:07 > 0:13:097:30pm...

0:13:09 > 0:13:11Right, I definitely think we need to call the other team.

0:13:11 > 0:13:13..a chance to check in.

0:13:13 > 0:13:16- Hello.- Have you started to sell the tickets?

0:13:16 > 0:13:18175 for 2.

0:13:18 > 0:13:20- 90 quid each, almost.- OK.

0:13:20 > 0:13:22Right, we really need to go away and start selling,

0:13:22 > 0:13:25because, yeah, they aren't going to sell themselves.

0:13:25 > 0:13:27- Bye.- Bye.

0:13:27 > 0:13:28This tour has got to be good,

0:13:28 > 0:13:31because for £87.50, you'd be expecting a lot.

0:13:31 > 0:13:33- Look at how many pages I've got to learn.- Yeah.- Yep.

0:13:33 > 0:13:35We will also help you with the facts,

0:13:35 > 0:13:38it's just very important that we know what we're talking about -

0:13:38 > 0:13:39you know, it's got to look slick.

0:13:39 > 0:13:41I specified I wasn't very good at facts -

0:13:41 > 0:13:43everyone's like, "Oh, we'll help you with the facts."

0:13:43 > 0:13:45I don't see anyone helping with the facts.

0:13:45 > 0:13:46I'm left with the facts,

0:13:46 > 0:13:49and we're selling a historical tour for £85 per ticket.

0:13:49 > 0:13:50I'm really pissed off.

0:13:54 > 0:13:56On the other team...

0:13:56 > 0:13:58- RECORDING:- This person's phone is switched off.

0:13:58 > 0:14:00..no answer from James.

0:14:00 > 0:14:02I would have liked to have spoken to them

0:14:02 > 0:14:03to make sure they're 100% informed,

0:14:03 > 0:14:06but if they're selling well they'll be doing a good job for us.

0:14:08 > 0:14:10What we're doing is we're taking these people

0:14:10 > 0:14:12for about an hour or so, give them a walk,

0:14:12 > 0:14:13get them to the chocolate shop.

0:14:13 > 0:14:16- Yeah.- Then we've got to walk them up to the Segway place.

0:14:16 > 0:14:18- Which is here.- Then they have a whip round on a Segway

0:14:18 > 0:14:20- and then we get them back to... - Walk them back.

0:14:20 > 0:14:22- Yeah.- Yeah, no, that sounds good to me.

0:14:23 > 0:14:258:30pm.

0:14:25 > 0:14:27We need to crack on now.

0:14:27 > 0:14:28For both teams...

0:14:28 > 0:14:30All right, I'm going in.

0:14:30 > 0:14:32..final chance to find customers.

0:14:32 > 0:14:34Change of plans, if you've got any -

0:14:34 > 0:14:37come with us, we're going on a beer tasting event.

0:14:37 > 0:14:39We have got something fantastic for you tomorrow,

0:14:39 > 0:14:41have you ever been on a Segway?

0:14:41 > 0:14:44We've got a brilliant beer tasting experience.

0:14:44 > 0:14:48- Segway, Segway - I can see you both on a Segway.- Yeah, yeah.

0:14:48 > 0:14:51We do have a walking tour with a trained tour guide.

0:14:52 > 0:14:55- I don't know if you've heard of Segways?- No.

0:14:55 > 0:14:57We'll do it for £50 a head, deal?

0:14:57 > 0:14:58- Yeah.- Fantastic!

0:14:58 > 0:15:00Lovely, we'll get you signed up, perfect.

0:15:00 > 0:15:02It's so easy to sell a Segway.

0:15:02 > 0:15:03Do you think it'd be something

0:15:03 > 0:15:05that you would be interested in joining us?

0:15:05 > 0:15:08- We've never done it, so yeah. - Thanks, guys, see you tomorrow.

0:15:08 > 0:15:129pm - tomorrow, half of each team will run the tour.

0:15:12 > 0:15:14- Hi, guys.- Hi, team.

0:15:14 > 0:15:17The rest will negotiate a price for the tasting experience.

0:15:17 > 0:15:20What have you done? How many tickets have you sold?

0:15:20 > 0:15:23- We sold ten tickets.- At what price? - At an average of £82.50 each.

0:15:23 > 0:15:25That's amazing.

0:15:25 > 0:15:28- It needs to be clinical tomorrow. - Yes.

0:15:28 > 0:15:30So, what I'm going to do, I'm going to swap with you.

0:15:30 > 0:15:31- You, me and you?- Yeah.- Brilliant.

0:15:31 > 0:15:33Cos I think you're going to be amazing at...

0:15:33 > 0:15:36- Come on, Charles!- I think you'll be amazing at the beer tasting.

0:15:36 > 0:15:38Obviously, these two will get you up to speed,

0:15:38 > 0:15:40and then obviously us three can go out and negotiate beer.

0:15:40 > 0:15:43You've just got to make sure that your customer service is on point.

0:15:43 > 0:15:46I'm really feeling the pressure that I have to deliver tomorrow,

0:15:46 > 0:15:49because right now I only have facts for half of the tour,

0:15:49 > 0:15:52and I'm struggling.

0:15:52 > 0:15:53So, I feel completely unprepared.

0:15:57 > 0:15:58How are we doing?

0:15:58 > 0:16:00A lot of people already had excursions booked and stuff.

0:16:00 > 0:16:01So, I mean...

0:16:01 > 0:16:04- How many sales have you...?- I don't believe that face.- How many...

0:16:04 > 0:16:08- We sold them all! - Guys, seriously.- 16!

0:16:08 > 0:16:09How much did you sell each for?

0:16:09 > 0:16:10- 50 quid a ticket.- 50 quid,

0:16:10 > 0:16:13and then the last two, with two minutes to go, were 40 quid each.

0:16:13 > 0:16:15Right, I've got a lot of key information I've got to get through.

0:16:15 > 0:16:18- OK.- I appreciate you more than you could possibly imagine,

0:16:18 > 0:16:19but, we'll say thank you in a minute.

0:16:19 > 0:16:21Right, tomorrow.

0:16:21 > 0:16:23We've got a simple tour sorted out.

0:16:23 > 0:16:24We've got that sorted. Good.

0:16:24 > 0:16:26Can you tell us what the tour is, though?

0:16:26 > 0:16:27It's a very simple tour.

0:16:27 > 0:16:29- On Segways?- The two simplest...

0:16:29 > 0:16:31- No.- What do you mean?

0:16:31 > 0:16:32Right, let me tell you.

0:16:32 > 0:16:34- No, no. It has to be Segways. - Let me tell you.

0:16:34 > 0:16:38The tour is this. We have a walking tour of three stops,

0:16:38 > 0:16:40then we go to the chocolates, then we go to the Segways.

0:16:40 > 0:16:43Well, we've told everybody that they're going,

0:16:43 > 0:16:44and then they get on the Segways.

0:16:44 > 0:16:46I'm sure we can manage expectations.

0:16:48 > 0:16:51My biggest concern for tomorrow will be that the tour doesn't stack up

0:16:51 > 0:16:52with what we've sold

0:16:52 > 0:16:54and how the guests will respond to that -

0:16:54 > 0:16:56but I'm hoping that it's well received and we can manage it.

0:16:56 > 0:16:59- OK, guys, we're going to do great, let's get it done.- Yes.

0:17:06 > 0:17:09Visited by eight million people a year,

0:17:09 > 0:17:12the picturesque city of Bruges.

0:17:12 > 0:17:15Today, half of each team will be tour guides.

0:17:16 > 0:17:18Come on over, let's have you.

0:17:18 > 0:17:20Taking charge of the modern tour...

0:17:20 > 0:17:23Is everybody nice and close so they can hear me?

0:17:23 > 0:17:25..project manager Elizabeth.

0:17:25 > 0:17:28OK, now, if I can't see your eyes, you can't see me.

0:17:28 > 0:17:30Right guys, good morning.

0:17:30 > 0:17:31My name's Elizabeth,

0:17:31 > 0:17:34and we're going to lead the tour around Bruges today.

0:17:34 > 0:17:36We do need to be quite punctual,

0:17:36 > 0:17:39because we've got to get you guys to the Segway tour

0:17:39 > 0:17:41for 2:00 to start it.

0:17:41 > 0:17:43Now, is everybody watered and been to the loo

0:17:43 > 0:17:44and all that sort of thing?

0:17:44 > 0:17:46You're all good to go, yeah?

0:17:46 > 0:17:49Brilliant, OK, I think we're ready to go.

0:17:49 > 0:17:51The thing I'm most worried about is timing.

0:17:51 > 0:17:53We need to keep these people moving,

0:17:53 > 0:17:55and if we miss the chocolate shop and the Segway, what have they got?

0:17:55 > 0:17:58A wander around Bruges - they could have got that for free.

0:17:58 > 0:18:00So, is everybody ready to get going?

0:18:00 > 0:18:01- ALL:- Yes. - Brilliant.

0:18:01 > 0:18:04We're stronger together, so, let's go, yeah?

0:18:04 > 0:18:05This way!

0:18:07 > 0:18:08Kicking off their history tour...

0:18:08 > 0:18:10Welcome to Bruges.

0:18:10 > 0:18:12..project engineer Andrew.

0:18:12 > 0:18:15The plan is we're going to take you on a little history walking tour.

0:18:15 > 0:18:17Show you some of the sights,

0:18:17 > 0:18:19then we're going to take you to the beer tasting.

0:18:19 > 0:18:22Because we thought, a horse and cart is going to be even better

0:18:22 > 0:18:23after a few Belgian beers.

0:18:23 > 0:18:25Do you know what I mean? That's going to be good.

0:18:25 > 0:18:26Then we'll get you on a horse and cart

0:18:26 > 0:18:28and we'll get you back on the boat before it sails.

0:18:28 > 0:18:31Otherwise, we're going to have to get you on some flights -

0:18:31 > 0:18:32and we've not got that much money.

0:18:32 > 0:18:35I'm obviously looking forward to the beer tasting the most.

0:18:35 > 0:18:38Because if I get to have a few myself, I'm going to be happy.

0:18:38 > 0:18:39If they have a good time

0:18:39 > 0:18:41and they feel like they've got value for money,

0:18:41 > 0:18:44hopefully that's going to be enough. So, fingers crossed.

0:18:44 > 0:18:46Testing. Oh, there we go.

0:18:46 > 0:18:49IT CLICKS RHYTHMICALLY

0:18:49 > 0:18:50LAUGHTER

0:18:50 > 0:18:53Onwards. Let's go. After you.

0:18:53 > 0:18:56While half of each team set off to see the sights...

0:18:56 > 0:18:59Whoo! Scream if you want to go faster!

0:18:59 > 0:19:03..the rest must secure a deal on their tasting experience.

0:19:03 > 0:19:04We are bringing 16 guests in there

0:19:04 > 0:19:06who are going to want to buy chocolate

0:19:06 > 0:19:08for their families and friends to take home,

0:19:08 > 0:19:11so, I think that we try and get them to give us a selection of chocolates

0:19:11 > 0:19:13for each person for free.

0:19:13 > 0:19:16I mean, it would be lovely to push it a little bit further,

0:19:16 > 0:19:20and even say to the owner, if whatever sales he makes,

0:19:20 > 0:19:22can we take a small percentage of that,

0:19:22 > 0:19:25or to negotiate maybe 5% of anything bought in the shop.

0:19:26 > 0:19:2810:30am...

0:19:28 > 0:19:30Are we all here, everybody together?

0:19:30 > 0:19:32Fantastic.

0:19:32 > 0:19:35Leading the way on the modern tour, Elizabeth.

0:19:36 > 0:19:38Right, everybody.

0:19:38 > 0:19:40What's the word for hello?

0:19:40 > 0:19:42Hoi-hoi!

0:19:42 > 0:19:43Tell the square hello.

0:19:43 > 0:19:45- ALL:- Hoi-hoi!

0:19:45 > 0:19:46Pardon?

0:19:46 > 0:19:48- Hoi-hoi!- Better. Let's go.

0:19:50 > 0:19:52On the history tour team...

0:19:52 > 0:19:56- Anisa.- Yes.- Last tour's actually on our left-hand side here.

0:19:56 > 0:19:59..Charles searches for St John's Hospital...

0:19:59 > 0:20:00Clearly we're on water -

0:20:00 > 0:20:01what we need to do, just walk slightly around.

0:20:01 > 0:20:04- OK, so shall we walk around? Let's do that.- We will indeed.- Yep.

0:20:04 > 0:20:06..one of Bruges' most popular attractions.

0:20:06 > 0:20:08- We're lost. - No, not at all, we're there.

0:20:08 > 0:20:10Just got to go around to get to the entrance.

0:20:10 > 0:20:13I can see here Andrew, definitely, definitely, we can get around.

0:20:13 > 0:20:15- But, you don't know?- Not for a fact.

0:20:15 > 0:20:16Just having a little bit of map...

0:20:16 > 0:20:18I think we can, I think we can -

0:20:18 > 0:20:20because, look, here, this is the entrance here.

0:20:20 > 0:20:22- We can, we can.- We can? - I'm going to go with that, yeah.

0:20:22 > 0:20:24OK, Charles has got his intuition, we're going to go.

0:20:24 > 0:20:26- I'm telling you we can do it. - Let's do this.

0:20:26 > 0:20:27Charles, we're going to do it!

0:20:27 > 0:20:30- Commit, commit! Let's go! - I'm committed to this.

0:20:30 > 0:20:32We'll get there soon, guys, don't worry.

0:20:32 > 0:20:33Woohoo! Beer!

0:20:36 > 0:20:38On the other half of the team...

0:20:38 > 0:20:40How many beers do people usually taste

0:20:40 > 0:20:42if they're doing it within 45 minutes?

0:20:42 > 0:20:45..taking the lead on beer negotiations...

0:20:45 > 0:20:47- If you're going for a tasting paddle...- Yep.

0:20:47 > 0:20:49..three little tasting glasses, this is about it.

0:20:49 > 0:20:51..project manager Sarah-Jayne.

0:20:51 > 0:20:53What can you do price-wise?

0:20:53 > 0:20:54So, it will be 60 euros.

0:20:54 > 0:20:57- 60 euros for ten people. - For ten people.

0:20:57 > 0:20:59You know, I can bring ten tourists your way,

0:20:59 > 0:21:01you know, they've got money in their pockets,

0:21:01 > 0:21:03they'll be spending - so, if we can go with 50...

0:21:03 > 0:21:05- All right.- Brilliant.- Deal.

0:21:05 > 0:21:07OK, so, can I just suggest, as well,

0:21:07 > 0:21:10maybe we could negotiate getting some bottles for them to take with them?

0:21:10 > 0:21:13- Yeah, definitely. - Right, so could we say, then,

0:21:13 > 0:21:16as a whole package, maybe, we'll do the tasting,

0:21:16 > 0:21:21the three little samples and also two bottles for 95 euros?

0:21:21 > 0:21:23For 95 you got yourself three tasters

0:21:23 > 0:21:25and two bottles to take away.

0:21:25 > 0:21:27- Yep.- Great.- Thank you. - Thank you very much.

0:21:27 > 0:21:30I don't think Sarah's confident in ever making decisions by herself.

0:21:30 > 0:21:32- Thank you.- Bye.

0:21:32 > 0:21:34I think if they would have just said three little samples

0:21:34 > 0:21:37then nobody would be happy with that with the price that they paid,

0:21:37 > 0:21:39so was important to get in some more beer for them.

0:21:39 > 0:21:41On the other team...

0:21:41 > 0:21:43- So, this is where the magic happens? - Yes.

0:21:43 > 0:21:45..priority for James...

0:21:45 > 0:21:47It would be stunning for them to see some of this

0:21:47 > 0:21:49and see you doing some of the magic.

0:21:49 > 0:21:51..lock down a sweet deal at the chocolate shop.

0:21:51 > 0:21:55Hopefully you'd be happy to supply complimentary chocolates?

0:21:55 > 0:21:57Exactly, something like that.

0:21:57 > 0:21:59Perfect. The other thing I was going to say,

0:21:59 > 0:22:01so, if we we're to help with the sales

0:22:01 > 0:22:04and get the people buying the chocolate,

0:22:04 > 0:22:08would you guys be happy to come to us to negotiate a percentage

0:22:08 > 0:22:11of the total sales that we would bring from the 16 guests

0:22:11 > 0:22:16around the sort of 5-7% mark of the sales?

0:22:16 > 0:22:17Er...

0:22:17 > 0:22:20That's the idea, we just want to promote the shop

0:22:20 > 0:22:22and then take just a small percentage

0:22:22 > 0:22:24of, you know, the promotion from those tourists.

0:22:24 > 0:22:26I will give you something, yes.

0:22:26 > 0:22:29I can give you 5%.

0:22:29 > 0:22:31OK. Perfect.

0:22:31 > 0:22:33For all James's talk and schmoozing,

0:22:33 > 0:22:37actually, it was Joanna, she pressed, pushed,

0:22:37 > 0:22:38and the owner said, 5%.

0:22:38 > 0:22:40That's a good bit of business. Rather tasty.

0:22:42 > 0:22:43On the other half of the team...

0:22:43 > 0:22:45Guys, come on!

0:22:45 > 0:22:46..priority for Elizabeth...

0:22:46 > 0:22:49Quick as we can now! Nearly there!

0:22:49 > 0:22:51..speed through the sights.

0:22:51 > 0:22:53I just want to introduce you to the next spot.

0:22:53 > 0:22:55This is the Rozenhoedkaai.

0:22:55 > 0:22:58It is the most photographed part in Bruges.

0:22:58 > 0:23:00Take your selfies,

0:23:00 > 0:23:02this is definitely one to capture for the memory book.

0:23:04 > 0:23:07OK, guys. I'm a little bit concerned that timeline's slipping,

0:23:07 > 0:23:09because it's taking so long to get them to point A to point B.

0:23:09 > 0:23:11We've got to get them up to the Market Square,

0:23:11 > 0:23:14so the next thing is we get them up there as quick as we possibly can,

0:23:14 > 0:23:16turn them round, get them back to the chocolate shop

0:23:16 > 0:23:18and get them to where we need to be on time.

0:23:18 > 0:23:20OK, let's get there as soon as possible...

0:23:20 > 0:23:21We're herding cats at the minute.

0:23:21 > 0:23:23- Let's get them going.- Sounds good. - Cool.

0:23:23 > 0:23:26That thing about Elizabeth, and we've seen it in her character,

0:23:26 > 0:23:27is that she's meticulous.

0:23:27 > 0:23:28So, therefore, it comes as no surprise

0:23:28 > 0:23:31that on this particular tour she's sticking to a timetable,

0:23:31 > 0:23:33very rigid - it's a bit like a school trip

0:23:33 > 0:23:34and she's the headmistress -

0:23:34 > 0:23:37but she's just about sucking all the fun out of it for the group.

0:23:39 > 0:23:40OK, everybody!

0:23:40 > 0:23:41Shall we make a move?

0:23:42 > 0:23:45Come on, then. Guys, we need to move.

0:23:47 > 0:23:48Charles, where are we going?

0:23:48 > 0:23:50So, we're just on the other side of the lake

0:23:50 > 0:23:52that I wanted to be on, but it's absolutely fine,

0:23:52 > 0:23:54we're still parallel where I want to be.

0:23:54 > 0:23:58Still seeking admission to St John's Hospital, Charles.

0:23:58 > 0:24:00Right, Charles, are we... is this the zoo?

0:24:00 > 0:24:03We're getting towards it, this is literally the straight road now.

0:24:03 > 0:24:05- OK.- We should see hospital in a second. That's my idea.

0:24:05 > 0:24:07- Perfect.- Because we've literally walked in a square,

0:24:07 > 0:24:09- that was my intention.- Nice.

0:24:09 > 0:24:10Oh, Charles, that looks familiar!

0:24:15 > 0:24:17They've been walking around the hospital for 30 minutes

0:24:17 > 0:24:19looking for the entrance,

0:24:19 > 0:24:20and it hasn't occurred to them

0:24:20 > 0:24:23that the hospital is actually inside the building.

0:24:23 > 0:24:25I mean, it's stupid beyond belief.

0:24:27 > 0:24:29Is that the hospital over there?

0:24:29 > 0:24:30- Yep.- So maybe I should just say...

0:24:30 > 0:24:33OK, so, guys, we've done a big circle, which is great,

0:24:33 > 0:24:36because you got to see a bit of the hospital that way,

0:24:36 > 0:24:39the hospital had an 800-year-old history of helping people.

0:24:39 > 0:24:42The poor that needed a place to come would stay in the hospital, too,

0:24:42 > 0:24:45and I'm now going to take you around, because basically...

0:24:45 > 0:24:46Oh, two seconds, sorry.

0:24:48 > 0:24:49Urgh!

0:24:49 > 0:24:51I think I've got my stories mixed up.

0:24:52 > 0:24:55We're going to go back up to see the front of the hospital.

0:24:55 > 0:24:56Let's go back this way.

0:24:56 > 0:24:58I've got mixed up with my...

0:24:58 > 0:25:00But I haven't... Or I have...?

0:25:00 > 0:25:01Agh!

0:25:03 > 0:25:05On Elizabeth's modern tour...

0:25:05 > 0:25:08Keep doing, guys! We need to walk, not dawdle.

0:25:08 > 0:25:10..third stop of the day.

0:25:10 > 0:25:12Just going to go into the middle of the square,

0:25:12 > 0:25:13and we'll stop there, guys.

0:25:13 > 0:25:15Taking the lead, Harrison.

0:25:15 > 0:25:18So, this is the popular Market Square.

0:25:18 > 0:25:22As you can see, we've got medieval buildings mixed in with the new,

0:25:22 > 0:25:24which is in keeping with the city itself.

0:25:24 > 0:25:26The way they've mixed in new buildings with the old

0:25:26 > 0:25:28is literally ingenious.

0:25:30 > 0:25:32If you look around, you can just see,

0:25:32 > 0:25:34there's people everywhere, literally.

0:25:37 > 0:25:41This was sold as a Segway tour around the streets of Bruges.

0:25:41 > 0:25:44After speaking to some of the tour group, they're pretty disappointed,

0:25:44 > 0:25:47and I wouldn't be surprised if they asked for refunds.

0:25:47 > 0:25:49- ELIZABETH:- ..and beyond! Let's go.

0:25:49 > 0:25:50Follow me, follow me!

0:25:50 > 0:25:52Come on, then. Right, we need to get these people moving -

0:25:52 > 0:25:54can we just pick the pace up slightly?

0:25:55 > 0:25:5712:15pm.

0:25:57 > 0:26:00Charles, at what point do we realise we've gone too far

0:26:00 > 0:26:02- and want to turn back? - We haven't gone too far.

0:26:02 > 0:26:03We're just going round the square.

0:26:03 > 0:26:05- It's not that I don't have faith in you...- No, no.

0:26:05 > 0:26:08I just feel like we've been walking for about three days now.

0:26:08 > 0:26:09We have not, we have not.

0:26:09 > 0:26:10- Oh, no, we're back where we started! - No, I know.

0:26:10 > 0:26:12I said, that was purposeful,

0:26:12 > 0:26:14cos I couldn't find the entrance around the parameter.

0:26:14 > 0:26:16I've got deja vu, mate, I feel like I've been here before.

0:26:16 > 0:26:17I did that on purpose -

0:26:17 > 0:26:20I was trying to find if there was a front entrance,

0:26:20 > 0:26:21but I couldn't find one,

0:26:21 > 0:26:23- so I brought it back to where we were.- OK.

0:26:23 > 0:26:25So, we were trying to find St John's Hospital,

0:26:25 > 0:26:27and I wanted to show you that.

0:26:27 > 0:26:28It sounded really beautiful -

0:26:28 > 0:26:30but unfortunately, I don't know how I'm going to show you -

0:26:30 > 0:26:32we've done a massive runaround.

0:26:32 > 0:26:33I didn't actually get lost.

0:26:33 > 0:26:35What's actually occurred is,

0:26:35 > 0:26:37we've come literally back to where we were,

0:26:37 > 0:26:38which is what I was trying to do.

0:26:38 > 0:26:40The point here is, we were never lost,

0:26:40 > 0:26:42I just couldn't find exactly the entrance I was looking for.

0:26:42 > 0:26:45We're going straight here, right, and then right again.

0:26:45 > 0:26:47If you're wanting to go that side, we need to head that way.

0:26:47 > 0:26:49- OK.- Not that way. - I'll go with you, sir.

0:26:49 > 0:26:51Thank you, let's go - onwards and upwards!

0:26:54 > 0:26:55Across town...

0:26:56 > 0:26:58- Hello!- Hallo.- Is it Paulina?

0:26:58 > 0:27:01- Yes.- Elizabeth, lovely to meet you. - Hallo.

0:27:01 > 0:27:02Next stop for Elizabeth...

0:27:02 > 0:27:05Go in, in you go. Everyone come through.

0:27:05 > 0:27:06..the chocolate shop.

0:27:06 > 0:27:09All right. All right, good afternoon.

0:27:09 > 0:27:13First of all, I will give you a little explanation

0:27:13 > 0:27:15about the quality...

0:27:15 > 0:27:17I need to talk to you.

0:27:17 > 0:27:18I need to talk to you.

0:27:21 > 0:27:24Right, guys. We've got to have these people out of the door

0:27:24 > 0:27:26- by quarter past, OK?- OK.

0:27:26 > 0:27:29Look to the chocolate, shiny and bright.

0:27:29 > 0:27:31Just take one, all right.

0:27:31 > 0:27:33So, we've got some chocolate for you guys to purchase.

0:27:33 > 0:27:35Would you like to come through and have a look?

0:27:35 > 0:27:36Right, let's go.

0:27:36 > 0:27:38Inside, you have a nice selection of chocolates.

0:27:40 > 0:27:4425...and 5, thank you, bye-bye.

0:27:44 > 0:27:47This is a task which makes or breaks on the profit they make.

0:27:47 > 0:27:48Yay, all sorted.

0:27:48 > 0:27:51One of the key elements of this is, there was a 5% commission.

0:27:51 > 0:27:53We're going to go on to the next bit, all right?

0:27:53 > 0:27:56However, Elizabeth is so keen to rush to the next venue

0:27:56 > 0:27:59that she's denying herself and her team

0:27:59 > 0:28:01the opportunity of getting more profit.

0:28:01 > 0:28:02Right, tally-ho!

0:28:02 > 0:28:04Onwards and upwards!

0:28:04 > 0:28:05On to the Segway!

0:28:06 > 0:28:08On the other half of the team...

0:28:08 > 0:28:10Little things like this, little wash bags,

0:28:10 > 0:28:12this could be like a make-up bag, as well...

0:28:12 > 0:28:14..an idea to drum up more profit.

0:28:14 > 0:28:17So, I'd rather take a bit more of a risk, spend a bit more...

0:28:17 > 0:28:20Souvenirs to sell back on the ship.

0:28:20 > 0:28:22- I can't make it 200, it's normally 230.- Can you do 205?

0:28:22 > 0:28:25- 205, and then we're all happy. - 210. 210 is final, because...- OK.

0:28:25 > 0:28:29- We need to do it, yep. - 210.- 210, done. Thank you.

0:28:29 > 0:28:31- Oh!- And me!

0:28:33 > 0:28:35With the same idea...

0:28:35 > 0:28:37I think 50 units.

0:28:37 > 0:28:39- Right, let's ask him.- Yeah.

0:28:39 > 0:28:42..Sarah-Jayne checks out budget key rings.

0:28:42 > 0:28:44So, we can get 50 for 75 euros?

0:28:44 > 0:28:47- 50 for 75 euro...?- Yeah.

0:28:47 > 0:28:51No, that's too cheaper, because it's all expensive key rings,

0:28:51 > 0:28:53it's 4.50 for one.

0:28:53 > 0:28:55- That's not that cheap.- That's cheap.

0:28:55 > 0:28:57That's expensive.

0:28:57 > 0:28:58What about this one here?

0:28:58 > 0:29:01- Yeah, that's OK.- Yeah? We can do this for 2 euros.

0:29:01 > 0:29:03- Yes.- Is there any more for 2 euros on there?

0:29:03 > 0:29:06- No.- No. Is there any around here, on this side, for 2 euros?

0:29:06 > 0:29:09- No, not there.- Is there anything in the shop for 2 euros, a key ring?

0:29:09 > 0:29:11- Quite generic...- Those?

0:29:11 > 0:29:13Yep. They're fine. 100, yeah?

0:29:13 > 0:29:15- Thank you very much. - Thanks very much.

0:29:16 > 0:29:19Obviously, we're on a cruise liner which will have souvenirs,

0:29:19 > 0:29:21so we've obviously got quite a lot of competition.

0:29:21 > 0:29:23So, I think 50 units will be enough.

0:29:23 > 0:29:24Right, just chuck 'em in.

0:29:24 > 0:29:27In, in, in...

0:29:27 > 0:29:29- Thank you very much. - Have a nice day, thank you.

0:29:29 > 0:29:31- Thank you. You, too. - Thanks, bye-bye.- Bye.

0:29:32 > 0:29:342:30pm.

0:29:34 > 0:29:36Right, guys, you all ready to drink some beer?

0:29:36 > 0:29:37- ALL:- Yeah!

0:29:37 > 0:29:39Taking the lead for the beer tasting...

0:29:39 > 0:29:41I think we can all agree, beer tastes better when you earned it...

0:29:41 > 0:29:42..Andrew.

0:29:42 > 0:29:44..and after the diversion Charles gave us

0:29:44 > 0:29:48with that extra 5,000 steps, we've definitely had a good day!

0:29:50 > 0:29:51So, Andrew, next one's coming in.

0:29:51 > 0:29:53We've now got...the next one.

0:29:53 > 0:29:56- Thank you. - This looks like more my beer.

0:29:58 > 0:30:00So, this is Bourgogne de Flandres...

0:30:00 > 0:30:02That is really nice.

0:30:02 > 0:30:03That is fantastic!

0:30:03 > 0:30:06I don't imagine it would take many to get you drunk on these, either.

0:30:07 > 0:30:10Yeah, so, you guys, shall we... shall we give the third one a go?

0:30:10 > 0:30:14Andrew sold this tour on the basis that you would get a lot of beer.

0:30:14 > 0:30:17There is no way he's got enough to fulfil his promise

0:30:17 > 0:30:20of a "skinful" of beer here. Nowhere near.

0:30:21 > 0:30:23Finish off your beer, as soon as you can,

0:30:23 > 0:30:25we're going to get you some beers to take home,

0:30:25 > 0:30:28and then we'll get yourself off to the horse and tram,

0:30:28 > 0:30:30and we'll see some more sights. Does that sound all right?

0:30:32 > 0:30:35- ELIZABETH:- To infinity and beyond!

0:30:35 > 0:30:37Last stop for Elizabeth's group...

0:30:37 > 0:30:39Quick, quick, quick, quick!

0:30:39 > 0:30:40..the Segways.

0:30:50 > 0:30:51OK. Please, please.

0:30:51 > 0:30:53- Step off. Please.- Thank you so much.

0:30:53 > 0:30:57Right, we've got to get everybody off as quickly as we can, yeah?

0:30:57 > 0:31:00- CLAUDE:- James sold this as a Segway tour.

0:31:00 > 0:31:02However, nothing could be further from the truth,

0:31:02 > 0:31:05because what they got was about 10 or 15 minutes -

0:31:05 > 0:31:07hardly a Segway tour.

0:31:07 > 0:31:09Thank you. Sorry about that last bit.

0:31:09 > 0:31:11Guys, it's been emotional -

0:31:11 > 0:31:13and here ends your Bruges tour

0:31:13 > 0:31:16of modern Bruges and Segways and chocolates,

0:31:16 > 0:31:18and we hope you've all really enjoyed it.

0:31:21 > 0:31:233:30pm.

0:31:23 > 0:31:24Right, come on, let's jump in.

0:31:24 > 0:31:2790 minutes until the ship departs.

0:31:27 > 0:31:30- Let's do this.- Ready when you are.

0:31:30 > 0:31:33The final part of the history tour.

0:31:33 > 0:31:35Hi, guys, we're heading off to Burg Square to begi...

0:31:35 > 0:31:37- No, we're in Burg Square. - Oh, this is Burg Square.

0:31:37 > 0:31:39We're in Burg Square currently!

0:31:39 > 0:31:41Take in the sights!

0:31:41 > 0:31:44The first Count of Flanders settled in...

0:31:44 > 0:31:47- What...?- Yeah, the first Count of Flanders settled in Burg Square,

0:31:47 > 0:31:50and then it became a political and cultural capital of Bruges.

0:31:50 > 0:31:51..of Bruges.

0:31:52 > 0:31:54What else have we got here? I'm trying to see.

0:31:54 > 0:31:57- What else have we got there? - What's on the right?

0:31:57 > 0:31:58Er...

0:32:00 > 0:32:02- Can you see the street name?- No.

0:32:03 > 0:32:07- KARREN:- If you're giving out any information, I can't hear it.

0:32:07 > 0:32:09- We can't hear it at the back. - We aren't, just yet, sorry.

0:32:09 > 0:32:11- You're NOT giving out any information.- No, no, no.

0:32:11 > 0:32:14- Trying to find the next point of interest.- Point of interest.

0:32:20 > 0:32:21Excuse me? We're not...

0:32:21 > 0:32:23How much further until we get to our final destination?

0:32:23 > 0:32:26Er, now, I think, er, 20 minutes.

0:32:26 > 0:32:28No, no, no. We're supposed to be, like, ten minutes total.

0:32:28 > 0:32:31We go back to the place where we started.

0:32:31 > 0:32:32- Fine.- Yeah, yeah, that's fine.

0:32:32 > 0:32:34- Just ten minutes.- OK, fine.

0:32:37 > 0:32:40The bottom line is, this tour has been really badly prepared.

0:32:40 > 0:32:42The directions have all gone wrong.

0:32:42 > 0:32:44The facts and figures are very scant.

0:32:44 > 0:32:46I think there'll be some complaints.

0:32:46 > 0:32:48So, guys, that's the tour finished.

0:32:48 > 0:32:50So, erm, yeah...

0:32:50 > 0:32:53- Let's now get you back on time. - We need to get you back to the boat.

0:32:53 > 0:32:55No messing around, I'll get you there.

0:32:55 > 0:32:56- After you all.- Let's go.

0:32:59 > 0:33:005pm.

0:33:00 > 0:33:02- Yay!- Hey!- Yeah!

0:33:02 > 0:33:04Here's the tour team, come on!

0:33:04 > 0:33:06- Yes!- Was the tour good?- Really good.

0:33:06 > 0:33:07The beer tasting was fantastic.

0:33:07 > 0:33:09So, do you think everybody was really happy?

0:33:09 > 0:33:11- Yeah, I hope so. - As good as could be, I believe so.

0:33:11 > 0:33:14- No complaints?- No complaints.- Well done, everybody.- Yeah, well done.

0:33:14 > 0:33:16Right, so, what are we selling?

0:33:16 > 0:33:18Key rings for £6.

0:33:18 > 0:33:20- Nice.- Sounds cool. Six quid.

0:33:20 > 0:33:22So, basically, we've got tapestry wash bags.

0:33:22 > 0:33:25We've then got a Bruges bag, which is kind of like your side bag.

0:33:25 > 0:33:27Brilliant - just the sort of thing we wanted.

0:33:27 > 0:33:29- Let's get it sold. - Let's get them sold.

0:33:29 > 0:33:30- Well done. - Let's get everything sold.

0:33:32 > 0:33:35We've got some perfect souvenirs for you to take today.

0:33:35 > 0:33:36So, which one would you like to get?

0:33:36 > 0:33:38This one? Brilliant.

0:33:38 > 0:33:39So, that's only £6, please.

0:33:39 > 0:33:41Thank you.

0:33:41 > 0:33:44We've got this side bag here, we've got the toiletries bag.

0:33:44 > 0:33:45That one's £8.

0:33:45 > 0:33:49Can we interest you in any key rings at all today to take home with you?

0:33:49 > 0:33:51These are a really nice souvenir, really nice for yourself.

0:33:51 > 0:33:54Hi, there, can I interest you in a souvenir to take home with you?

0:33:54 > 0:33:57- We've got some great key rings. - This one...- I think I like this one.

0:33:57 > 0:34:00Have you got your souvenirs? Which one would you like?

0:34:00 > 0:34:02We've got amazing keys.

0:34:02 > 0:34:04- Two for 15, then.- Yeah, perfect. - Because you've smiled.

0:34:04 > 0:34:06- Thank you.- There you go. - Well, there you go!

0:34:09 > 0:34:117pm.

0:34:12 > 0:34:16- Everybody turn to your right. - Yep.- Pat the person in front of you.

0:34:16 > 0:34:18- Come on.- Do you not know your right from your left?!

0:34:18 > 0:34:20Mate, it's all right. I wanted to pat you.

0:34:20 > 0:34:23Yesterday, when we were selling the tickets, we sold it as a tour,

0:34:23 > 0:34:25which would be done on Segways.

0:34:25 > 0:34:27It actually turned out it was a 90-minute walk!

0:34:27 > 0:34:29As long as they don't ask for any money back from that,

0:34:29 > 0:34:31I think we're in a really good position.

0:34:31 > 0:34:33It's my first time being project manager,

0:34:33 > 0:34:35and I couldn't have been project manager to a better group of people.

0:34:35 > 0:34:37- ALL:- Aww! - Thank you for all your help.

0:34:37 > 0:34:40- We'll see what happens tomorrow, yeah?- Yeah. Don't turn on me!

0:34:40 > 0:34:42At the end of the day, I made sure I implemented a plan

0:34:42 > 0:34:45and gave everyone roles and responsibilities.

0:34:45 > 0:34:47It might not have all gone smoothly,

0:34:47 > 0:34:49but I've definitely done the best of my ability.

0:34:50 > 0:34:53Tonight, takings will be totalled,

0:34:53 > 0:34:55feedback gathered,

0:34:55 > 0:34:57and refunds reviewed.

0:34:58 > 0:35:01Tomorrow, a trip to the boardroom.

0:35:12 > 0:35:14You can go to the boardroom now.

0:35:29 > 0:35:33- Good morning. - ALL:- Good morning, Lord Sugar.

0:35:33 > 0:35:40So, you were to procure customers, then give them tours of Bruges,

0:35:40 > 0:35:43and give them a great, entertaining experience.

0:35:43 > 0:35:45Yeah? Let's see how we got on.

0:35:45 > 0:35:47I'll start with Vitality.

0:35:47 > 0:35:49Sarah-Jayne, you're the project manager -

0:35:49 > 0:35:51can you tell me how that came about, please?

0:35:51 > 0:35:54There was a couple of negative comments in the last boardroom,

0:35:54 > 0:35:56- so I thought I needed to step up... - OK.- ..and show myself -

0:35:56 > 0:35:58- and everyone was... - Anybody else wanted to do it?

0:35:58 > 0:36:00Yeah, I put myself forward, as well, Lord Sugar.

0:36:00 > 0:36:03You hold the record for putting yourself forward, I think,

0:36:03 > 0:36:05on most of these tasks, yeah.

0:36:05 > 0:36:06Always the bridesmaid, never the bride.

0:36:06 > 0:36:08Yeah. Yeah.

0:36:08 > 0:36:10Anyway, so, Sarah-Jayne, now...

0:36:10 > 0:36:14We get on the ship, and you've got to get the theme sorted out...

0:36:14 > 0:36:16My initial thought was definitely history,

0:36:16 > 0:36:18and then we all did a vote and we all agreed.

0:36:18 > 0:36:19I think, Anisa, you were a little uncertain...

0:36:19 > 0:36:22- Yeah.- Because you were going to have to deliver the facts, weren't you?

0:36:22 > 0:36:24Yeah. Factual history is difficult.

0:36:24 > 0:36:26I find it difficult, and retaining facts like that hard.

0:36:26 > 0:36:28Then there was the activities.

0:36:28 > 0:36:30Yes. So, obviously, we've gone for a history theme,

0:36:30 > 0:36:33so we thought the horse tram would be a lot more in keeping with that.

0:36:33 > 0:36:35And then there was tasting...

0:36:35 > 0:36:36We wanted to go for beer,

0:36:36 > 0:36:38because obviously that also resonates with Belgium.

0:36:38 > 0:36:40We thought we could be a lot more engaging,

0:36:40 > 0:36:42and we could put a higher price on the tickets.

0:36:42 > 0:36:48And then the sales team's job was to try to find up to 16 customers

0:36:48 > 0:36:50who would be prepared to go on your tour.

0:36:50 > 0:36:52- Is that right?- Yes. That's correct.

0:36:52 > 0:36:54So, tell me what happened there, then?

0:36:54 > 0:36:56So, I think we started at £100.

0:36:56 > 0:36:58So, £100 was, I think, a fair amount.

0:36:58 > 0:37:00What price did you end up at?

0:37:00 > 0:37:02So, six of them for £87.50 each.

0:37:02 > 0:37:05And four for £75 each.

0:37:05 > 0:37:07I think you offered people "skinfuls" of beer,

0:37:07 > 0:37:09- didn't you, also? - Nope. I said I'd see...

0:37:09 > 0:37:12- I'd "see them well".- Right, OK.

0:37:12 > 0:37:14The planning group, what did you plan to do?

0:37:14 > 0:37:18So, we had some monuments to go and see in the morning.

0:37:18 > 0:37:19- A nunnery? - Yeah, there was a nunnery.

0:37:19 > 0:37:22- Church.- There was a church. - And a hospital.- And a hospital -

0:37:22 > 0:37:24- that was meant to be a gallery... - And your theme was what?

0:37:24 > 0:37:26History.

0:37:26 > 0:37:28Should have been Four Weddings And A Funeral, sounds like, to me!

0:37:28 > 0:37:30- So, that was the plan.- Yes.

0:37:30 > 0:37:33We get into port, and on day two,

0:37:33 > 0:37:35the negotiation team goes ahead

0:37:35 > 0:37:38to try to lay on some of the attractions, is that right?

0:37:38 > 0:37:41So, we had to go to the beer venue and negotiate a price.

0:37:41 > 0:37:44- How much did you pay per person, then?- 9.50 -

0:37:44 > 0:37:47included three small beer-tasting glasses,

0:37:47 > 0:37:50and then two small bottles of beer to take away.

0:37:50 > 0:37:52- Ah. So, they had something to take away.- Yeah.

0:37:52 > 0:37:55- OK - And what else did you have to do, other than the beer?- Yeah.

0:37:55 > 0:37:57So, we had to go and buy some souvenirs.

0:37:57 > 0:38:00- You bought, erm, 50 key rings... - Yes.- ..for 100 euros.

0:38:00 > 0:38:02- Yeah.- Is that right? - That's correct, yes.

0:38:02 > 0:38:05Well, let's go back to the tour team now.

0:38:05 > 0:38:07- Tell me about it, then.- It was really good to have Andrew on board,

0:38:07 > 0:38:09because he brought a lot of energy, as well, to it,

0:38:09 > 0:38:11and brought a bit of banter, which was good.

0:38:11 > 0:38:14- Actually, it was a bit laddish. - Yeah.- Yeah.

0:38:15 > 0:38:18- Anyway, go on.- Unfortunately, we got lost at St John's Hospital.

0:38:18 > 0:38:20We didn't actually... We didn't get lost.

0:38:20 > 0:38:21We couldn't find the entrance.

0:38:21 > 0:38:23You were going round in circles, weren't you?

0:38:23 > 0:38:24The bottom line was, Alan,

0:38:24 > 0:38:26it was meant to be a 30-minute walking tour,

0:38:26 > 0:38:29- but it took three hours. - Right, OK.

0:38:29 > 0:38:31Erm, now, let's get on this horse and tram.

0:38:31 > 0:38:35I heard you were shouting out in front of the punters...

0:38:35 > 0:38:36that, "We're in a hurry!

0:38:36 > 0:38:38"Let's do it in ten minutes!"

0:38:38 > 0:38:40Can you imagine what they must be thinking?

0:38:40 > 0:38:41- Don't!- Saying, "What is this...?"

0:38:41 > 0:38:43I didn't shout to the customers, I said to the driver.

0:38:43 > 0:38:46- I know you were shouting to the driver, but...- Customer heard you.

0:38:46 > 0:38:50- Fair enough.- ..the customers must have heard you also.- Fair enough.

0:38:50 > 0:38:52OK. Graphene. Now...Elizabeth...

0:38:52 > 0:38:55- Yes, Lord Sugar.- You decided on...?

0:38:55 > 0:38:57- On the modern.- Modern.

0:38:57 > 0:39:00- Yes.- And then Belgian chocolate, very good, whose idea was that?

0:39:00 > 0:39:02Erm, I think it was a group decision that we jumped on.

0:39:02 > 0:39:04I thought it was Harrison, I thought, wasn't it?

0:39:04 > 0:39:07- Harrison?- Yeah, erm...

0:39:07 > 0:39:09Go on, take credit for it, because it's a...

0:39:09 > 0:39:10a good move, that is.

0:39:10 > 0:39:13- Don't worry, don't panic. - Yeah, no, not at all.

0:39:13 > 0:39:15- Well, obviously... - Did you think about that, Harrison?

0:39:15 > 0:39:18- Yes.- Yeah, no, quite adamant on that one, actually.

0:39:18 > 0:39:20- OK.- Yeah.- Yes!

0:39:20 > 0:39:24Yeah - and then the activity was...?

0:39:24 > 0:39:26- Segway.- I thought, if we're going round on a horse and tram,

0:39:26 > 0:39:30wasn't really...didn't really scream out modern, so I thought the Segway,

0:39:30 > 0:39:31and it would be an easier sell

0:39:31 > 0:39:33because it's quite a fun thing to do.

0:39:33 > 0:39:35Now, who was in the planning group?

0:39:35 > 0:39:39Myself, Harrison, erm, Joanna and Sajan.

0:39:39 > 0:39:42I understand that you ran this like a bit of a military exercise,

0:39:42 > 0:39:45- is that right?- Erm...

0:39:45 > 0:39:46Let's just say we had a lot to get our heads round,

0:39:46 > 0:39:48and I wanted everything organised.

0:39:48 > 0:39:50Or should we call it your reign of terror?

0:39:50 > 0:39:53Don't normally see that kind of forceful leadership

0:39:53 > 0:39:55outside of North Korea, you know?!

0:39:55 > 0:39:56OK. So, who was in the sales team?

0:39:56 > 0:40:00Erm, it's James and Sarah and Bushra.

0:40:00 > 0:40:02Now, James, did you work out the pricing?

0:40:02 > 0:40:05Er, 55 for individual or 50 for a pair.

0:40:05 > 0:40:08We sold 780 in total -

0:40:08 > 0:40:09the last two tickets were for £80,

0:40:09 > 0:40:12because literally at the last minute we could sell, so...

0:40:12 > 0:40:14So, you took £780.

0:40:14 > 0:40:16- That's correct, yeah.- They took 850.

0:40:16 > 0:40:18- Yeah.- Selling less.

0:40:18 > 0:40:22- Yeah.- I do think, though, that the selling technique was Segway.

0:40:22 > 0:40:24We were under the impression that the Segway

0:40:24 > 0:40:26was what they'd do the tour on.

0:40:26 > 0:40:28- So...- What, the whole tour?

0:40:28 > 0:40:29We thought 60-90 minutes.

0:40:29 > 0:40:32Yeah, yeah. Exactly. 60-90 minutes was going to be on the Segway.

0:40:32 > 0:40:34From what I can understand,

0:40:34 > 0:40:37there was no communication between you and the planning team.

0:40:37 > 0:40:40I made the call to say that, no, we're just going to crack on

0:40:40 > 0:40:42- for the last 20 minutes and sell these tickets.- Right.

0:40:42 > 0:40:44So, you didn't want to talk to them, basically.

0:40:44 > 0:40:45- Not at that point, no.- OK.

0:40:45 > 0:40:48It's day two - tell me what you did, then.

0:40:48 > 0:40:51Well, I said that I didn't really want to pay for the chocolates.

0:40:51 > 0:40:53Sarah came up with the idea that we should ask them

0:40:53 > 0:40:55for a cut of their margin, as well,

0:40:55 > 0:40:57for anything that we can promote to sell.

0:40:57 > 0:40:58So, we agreed with them 5%.

0:40:58 > 0:41:00Did they buy any chocolates?

0:41:00 > 0:41:01- They did.- Get any commission?

0:41:01 > 0:41:03Yes, we did. 214 euros,

0:41:03 > 0:41:07- and we received 10 euros with the 5% commission.- 10 euros.

0:41:07 > 0:41:09CLAUDE: It's fair to say that you actually didn't, perhaps,

0:41:09 > 0:41:11leave yourself quite enough time to do that selling,

0:41:11 > 0:41:13because you wanted to whiz away to catch the Segway.

0:41:13 > 0:41:15Yeah. It was getting tight.

0:41:15 > 0:41:17Pushing everybody out quickly, were you, again?

0:41:17 > 0:41:20We did try and get them through as efficiently as we possibly could.

0:41:20 > 0:41:21Mm.

0:41:21 > 0:41:25The other task that you had was to go and get the goodies

0:41:25 > 0:41:28that you were going to sell on the way back.

0:41:28 > 0:41:32We got ten Bruges little side bags, ten shopper bags,

0:41:32 > 0:41:34and then two sort of more high-priced...

0:41:34 > 0:41:36- How much did you spend, then? - We spent 210 euros.

0:41:36 > 0:41:38That was a gamble, wasn't it?

0:41:38 > 0:41:39It... We just knew...

0:41:39 > 0:41:42I mean, you'd only taken about 780 on your tickets, so...

0:41:42 > 0:41:44- Yeah.- OK. So, now, tour group...

0:41:44 > 0:41:46I think you ran these people around, didn't you?

0:41:46 > 0:41:49We had some logistics of where we had to get from A to B.

0:41:49 > 0:41:51Never mind Belgian chocolates, I think, from what I heard,

0:41:51 > 0:41:54they needed wrapped up in silver at the end and being given a Mars bar.

0:41:54 > 0:41:57- They were exhausted, I think, half of them, weren't they?- We...

0:41:57 > 0:41:59What do you sell in your florist's shop, wreaths?

0:41:59 > 0:42:01I do, actually, quite a lot!

0:42:01 > 0:42:02Yeah. All right.

0:42:02 > 0:42:04Tell me about the Segway.

0:42:04 > 0:42:05What was the deal, Claude?

0:42:05 > 0:42:08If you ask James, he promised them, pretty well, a Segway tour.

0:42:08 > 0:42:10What it turned out to be was a few minutes

0:42:10 > 0:42:13going up and down a little alleyway.

0:42:13 > 0:42:15It probably wasn't the most satisfactory situation.

0:42:15 > 0:42:17- Yeah, yeah.- Right, well, look, I'll tell you what,

0:42:17 > 0:42:20let's find out what went on as far as the numbers are concerned here.

0:42:20 > 0:42:25So, Claude, could you tell me what Graphene's total spend

0:42:25 > 0:42:28on the task experience and souvenir stock was?

0:42:28 > 0:42:32Their total spend was £180.54.

0:42:32 > 0:42:33Right, that was the risk, yeah.

0:42:33 > 0:42:39Ticket sales and souvenir sales amounted to £1,139.60.

0:42:39 > 0:42:42And any refunds, Claude?

0:42:42 > 0:42:46Sadly, the guests felt that they had really not been sold the Segway tour

0:42:46 > 0:42:50properly, and they had refunds amounting to £156,

0:42:50 > 0:42:54leading to an overall profit of £803.06.

0:42:54 > 0:42:57Right, OK. Same questions, Karren.

0:42:57 > 0:42:58Well, they spent a lot less, actually.

0:42:58 > 0:43:02£167.64.

0:43:02 > 0:43:05And their total ticket sales and souvenir sales?

0:43:05 > 0:43:06£993.

0:43:06 > 0:43:08Oh.

0:43:08 > 0:43:09And again, I should imagine

0:43:09 > 0:43:11there were some refunds required, was there?

0:43:11 > 0:43:14"Poorly planned and boring," was one of the feedbacks,

0:43:14 > 0:43:18and therefore your refunds were 20% - £165.

0:43:18 > 0:43:20Right, what does that give you?

0:43:20 > 0:43:23£660.36.

0:43:23 > 0:43:25You win, Elizabeth.

0:43:25 > 0:43:28- Thank you, Lord Sugar. - Yeah.- Thank you, everybody.

0:43:28 > 0:43:29Well, a treat.

0:43:29 > 0:43:31You'll get to set sail a little closer to home.

0:43:31 > 0:43:36I'm sending you punting in the beautiful city of Cambridge.

0:43:36 > 0:43:38Have fun, and I'll see you on the next task, OK?

0:43:38 > 0:43:41- Thank you.- Thank you so much. - Thank you very much.

0:43:48 > 0:43:50Right, let's go to Cambridge.

0:43:51 > 0:43:55Erm, go away and have a chat amongst yourselves.

0:43:55 > 0:43:57I'll see you back in this boardroom later,

0:43:57 > 0:43:59and we'll talk about it in more detail.

0:43:59 > 0:44:01At least one of you's going to be fired, OK?

0:44:01 > 0:44:02Thank you, Lord Sugar.

0:44:12 > 0:44:15Cor, look at that! That is actually unreal!

0:44:15 > 0:44:19Harrison, how does it feel being over on the dream team?

0:44:19 > 0:44:21Couldn't think of anything worse than to go in that again.

0:44:21 > 0:44:24Before this, I'd only won one out of five, so, yeah,

0:44:24 > 0:44:27it feels really good - and the treat today has been brilliant.

0:44:27 > 0:44:30I think good management's about putting people in the right places

0:44:30 > 0:44:33- and letting them get on with it. - What do you know about management?

0:44:33 > 0:44:34You manage flowers day-to-day!

0:44:34 > 0:44:35LAUGHTER

0:44:35 > 0:44:37I manage a dozen people over three businesses,

0:44:37 > 0:44:39and I've got some good people that work for me,

0:44:39 > 0:44:40and they work damned hard.

0:44:40 > 0:44:41Oh, fighting talk!

0:44:43 > 0:44:45I think winning this task shows I'm not just the joker of the pack.

0:44:45 > 0:44:48When I need to, I can knuckle down and get the job done.

0:44:48 > 0:44:50I'm hoping that I'm good enough to be Lord Sugar's business partner.

0:44:50 > 0:44:53- To Bruges!- To Bruges!- To Bruges!

0:44:59 > 0:45:02So, obviously, it's disappointing that we've lost,

0:45:02 > 0:45:03but I think you all did a good job.

0:45:03 > 0:45:05I'm fuming. There's so many things to blame,

0:45:05 > 0:45:08and I'm sat there, and people aren't taking accountability for it.

0:45:08 > 0:45:11Charles, I'm sorry to put it bluntly, but the length of tour -

0:45:11 > 0:45:13it just took the mick.

0:45:13 > 0:45:15Andrew, you love putting the blame on someone else,

0:45:15 > 0:45:16but you promised them beer.

0:45:16 > 0:45:18Even after 10-15 minutes, they just wanted beer.

0:45:18 > 0:45:21The other team bought better souvenirs, so,

0:45:21 > 0:45:24I'd be disappointed if Sarah-Jayne pins it on me.

0:45:24 > 0:45:26Anisa, obviously, you were in charge of the tour.

0:45:26 > 0:45:29The book was like an encyclopaedia, it was so much to learn inside it,

0:45:29 > 0:45:32- and it was very difficult. - I don't think that's an excuse.

0:45:32 > 0:45:33I think Sarah-Jayne was at fault

0:45:33 > 0:45:35as she didn't put people in the right place.

0:45:35 > 0:45:37I did say I'm not very good at remembering facts,

0:45:37 > 0:45:38and I was way out of my depth.

0:45:45 > 0:45:46PHONE RINGS

0:45:48 > 0:45:51- Yes, Lord Sugar.- Yes, could you send the candidates in, please?

0:46:01 > 0:46:06Right. We're in this great city of Bruges - and it was "boring".

0:46:08 > 0:46:10That's what your ten customers said.

0:46:12 > 0:46:14And...?

0:46:14 > 0:46:16Erm, yeah, it's very disappointing,

0:46:16 > 0:46:18because obviously when we sat in that planning meeting,

0:46:18 > 0:46:19the whole point was to make sure

0:46:19 > 0:46:21that we didn't have comments like that.

0:46:21 > 0:46:23The thing is, they were sold a pup -

0:46:23 > 0:46:26and a lot of that has got to go down to the beer.

0:46:26 > 0:46:29You gave them, you know, egg cup full of beer to test,

0:46:29 > 0:46:31and they felt that that was disappointing.

0:46:31 > 0:46:34It was really a history tour, which had a beer tasting within it,

0:46:34 > 0:46:36and I don't think that was put across

0:46:36 > 0:46:38when the sales were initially garnered.

0:46:38 > 0:46:40Therefore, the expectations were up here for beer...

0:46:40 > 0:46:43- I mean, you wasn't in that team. Right, so...- I'm just offering...

0:46:43 > 0:46:45You're being a commentator after the horse has bolted, so to speak.

0:46:45 > 0:46:47It actually seems like that's a running theme,

0:46:47 > 0:46:49because Charles didn't do anything

0:46:49 > 0:46:51in the way of anything during the whole task.

0:46:51 > 0:46:53I told them, you'll go on a historic walk,

0:46:53 > 0:46:56you'll go for beer-tasting, and you'll have a horse tram.

0:46:56 > 0:46:58You heavily promoted the beer element -

0:46:58 > 0:47:02and what you didn't really tell them was, it was tasting.

0:47:02 > 0:47:03It wasn't a pub.

0:47:03 > 0:47:05What was your understanding of what was being offered?

0:47:05 > 0:47:08So, we couldn't really offer a skinful or anything like that

0:47:08 > 0:47:10because people would be drinking it way too fast, so...

0:47:10 > 0:47:13I never offered a skinful, I just said, "We will see you well."

0:47:13 > 0:47:15You did over-offer.

0:47:15 > 0:47:18You know, I mean, there's no question of that.

0:47:18 > 0:47:19Now, the other team,

0:47:19 > 0:47:24they negotiated a deal that if our 16 punters buy stuff off you,

0:47:24 > 0:47:25we want a commission.

0:47:25 > 0:47:27Now, I think that was very, very clever.

0:47:27 > 0:47:29- Yep.- Right?

0:47:29 > 0:47:32It never crossed your mind to do anything like that, did it?

0:47:32 > 0:47:36No, it didn't. We went in there and it was definitely going to cost.

0:47:36 > 0:47:37There was no... It was basically...

0:47:37 > 0:47:40Well, how do you know? You could have said to the guy,

0:47:40 > 0:47:43"I'm bringing you ten customers that might go and buy loads of beer.

0:47:43 > 0:47:46"I don't want to pay." Why didn't you say that to them?

0:47:46 > 0:47:48I think because when I originally went in,

0:47:48 > 0:47:50I basically said what I would like to happen,

0:47:50 > 0:47:52- and then he opened it up with a number.- Didn't cross your mind

0:47:52 > 0:47:54to think, "Well, let's try and get this for nothing?"

0:47:54 > 0:47:56I didn't manage to get my questions out,

0:47:56 > 0:47:57I got a little bit flustered

0:47:57 > 0:48:01- trying to negotiate some extra beers...- Well, you didn't negotiate.

0:48:01 > 0:48:04In fact, I think you thought you were rescuing it a little bit,

0:48:04 > 0:48:06because of all the promises that he'd made,

0:48:06 > 0:48:08so you actually spent money with him,

0:48:08 > 0:48:10rather than getting it for nothing.

0:48:10 > 0:48:11Well, we had... I mean, we had to -

0:48:11 > 0:48:13given how it had been sold, we had no choice.

0:48:13 > 0:48:15If they would have turned up

0:48:15 > 0:48:17- and just had three, like, tiny little beers...- OK.

0:48:17 > 0:48:19So, there's that element of it,

0:48:19 > 0:48:22and then there's the execution of the tour.

0:48:22 > 0:48:26You had offered - part and parcel of your selling of the tickets

0:48:26 > 0:48:27was that, "We've got a trained tour guide,"

0:48:27 > 0:48:29that's what you was offering.

0:48:29 > 0:48:31- Oh, my God.- Yeah, I thought they were actually going to get...

0:48:31 > 0:48:33- Who was that, then, her?! - I'm definitely not trained!

0:48:33 > 0:48:36- I've never made...- You were meant to be training yourself,

0:48:36 > 0:48:38that was the whole part of the task, you're meant to be...

0:48:38 > 0:48:41Andrew - that suggests someone knows Bruges inside-out, that's incorrect.

0:48:41 > 0:48:43Inside-out, I don't know Bruges inside-out.

0:48:43 > 0:48:46I think a satnav would have given a more interesting commentary.

0:48:46 > 0:48:49I did say to Sarah-Jayne, I'm not great on historical facts,

0:48:49 > 0:48:50can I have some backup?

0:48:50 > 0:48:53- Yes, and...- Charles, everyone will back me up. There was no backup.

0:48:53 > 0:48:55And how did you back her up, or didn't you back her up?

0:48:55 > 0:48:58No, so I said, Charles will be helping you with that.

0:48:58 > 0:49:00Is Anisa short for anaesthetist?

0:49:00 > 0:49:02- Might as well have been, yesterday! - Anaesthetic?

0:49:02 > 0:49:05Honestly, I could see myself, and I was not happy.

0:49:05 > 0:49:07I basically felt like I was set up to fail.

0:49:07 > 0:49:09Now, Charles...

0:49:09 > 0:49:13- Yes.- You were wandering for three hours.

0:49:13 > 0:49:14The issue was, I went round in a square

0:49:14 > 0:49:18- round the premise of the building. - So, how long did that detour take?

0:49:18 > 0:49:1930 minutes. 30 minutes.

0:49:19 > 0:49:22I think Charles is underselling how much time it actually added on.

0:49:22 > 0:49:24- I had a watch on, Andrew. - I...- It was 30 minutes.

0:49:24 > 0:49:27- I wasn't keeping an eye on the time. - Andrew, from what I heard,

0:49:27 > 0:49:30thought it was all funny, telling the customers, "Ha-ha, we're lost!"

0:49:30 > 0:49:33- Is that right?- I was trying to make light of a bad situation.

0:49:33 > 0:49:36I think the sheer lack of... of anything from them...

0:49:36 > 0:49:38This laddish behaviour of yours, you know,

0:49:38 > 0:49:41this is a business process, OK?

0:49:41 > 0:49:43This is not a holiday camp

0:49:43 > 0:49:46or some place where you're here to kind of enjoy yourself.

0:49:46 > 0:49:50- Yeah.- And then this was another mess, the horse and tram.

0:49:50 > 0:49:55Us Cockneys would say it was a load of pony and trap, really.

0:49:55 > 0:49:58We just couldn't find the places that we'd earmarked to talk about.

0:49:58 > 0:50:00Well, all the things you had on the map were there.

0:50:00 > 0:50:01And you just didn't have any facts.

0:50:01 > 0:50:03But Andrew, you, again, weren't helpful,

0:50:03 > 0:50:05you were more pointing out the obvious,

0:50:05 > 0:50:07- that we didn't know what we were doing.- OK.

0:50:07 > 0:50:09Now, a clever businessperson would think to themselves,

0:50:09 > 0:50:12"Right, when we get back on that ship,

0:50:12 > 0:50:16"we have got a captured audience of 2,800 people.

0:50:16 > 0:50:18"Kerching!" And what do you do?

0:50:18 > 0:50:21You go off and buy 50 key rings.

0:50:21 > 0:50:23Well, actually, we didn't sell all 50, so if we had bought more,

0:50:23 > 0:50:25- we'd have been in a worse position. - Poor...

0:50:25 > 0:50:27Poor salesmanship from six people.

0:50:27 > 0:50:29Let me let you into a little secret.

0:50:29 > 0:50:32They won this task because of their souvenirs.

0:50:32 > 0:50:34They took a risk, the other team.

0:50:34 > 0:50:37If that went wrong, they would have had a big, big loss -

0:50:37 > 0:50:40- but they didn't. - Yes.- OK, Sarah-Jayne -

0:50:40 > 0:50:43which two people are you bringing back into the boardroom?

0:50:43 > 0:50:45Based on the discussion we've just had,

0:50:45 > 0:50:47I'm going to bring in Andrew and Charles.

0:50:47 > 0:50:50All right. The rest of you go back to the house.

0:50:57 > 0:51:00Right, erm, I'd like you three to step outside,

0:51:00 > 0:51:03I'm going to have a chat with Claude and Karren,

0:51:03 > 0:51:05and I'll start taking into account performances

0:51:05 > 0:51:08throughout the course of the six weeks, also.

0:51:08 > 0:51:10- OK.- Thank you, Lord Sugar.

0:51:16 > 0:51:20Sarah-Jayne - she's a bit oblivious of the mistakes that were made.

0:51:20 > 0:51:22Actually, I think she did the right thing

0:51:22 > 0:51:24by moving herself into the part

0:51:24 > 0:51:25where she could have bought the souvenirs,

0:51:25 > 0:51:28which were a hugely important part of this task -

0:51:28 > 0:51:29but she didn't then buy enough,

0:51:29 > 0:51:31and she bought the wrong product.

0:51:32 > 0:51:35- Andrew? - He lacks a professional approach,

0:51:35 > 0:51:38and he's still acting like a university student.

0:51:38 > 0:51:39He did sell the most,

0:51:39 > 0:51:42in terms of tickets for this particular tour -

0:51:42 > 0:51:44and, similarly, he was the top seller of souvenirs.

0:51:44 > 0:51:49Charles came into this process like a bull in a china shop.

0:51:49 > 0:51:50I don't know how you found him, Karren.

0:51:50 > 0:51:53Well, I tell you the one thing Charles is really skilful at -

0:51:53 > 0:51:54hindsight.

0:51:54 > 0:51:56He works out what should have happened,

0:51:56 > 0:51:58after he's done the opposite thing.

0:52:01 > 0:52:02PHONE RINGS

0:52:02 > 0:52:05- Yes, Lord Sugar.- Er, can you send the three of them in, please?

0:52:05 > 0:52:06Yes, Lord Sugar.

0:52:06 > 0:52:08You can go into the boardroom now.

0:52:19 > 0:52:22Well, Sarah-Jayne - you say here,

0:52:22 > 0:52:24"I'm the definition of a girl boss."

0:52:24 > 0:52:25- Yeah.- "I get things done."

0:52:25 > 0:52:27- Yeah.- "Make things happen."

0:52:27 > 0:52:29Yes. Yeah, do you want me to explain that one?

0:52:29 > 0:52:32I'd like you to have actually implemented it on the task.

0:52:32 > 0:52:33OK, so, as project manager,

0:52:33 > 0:52:36my strategy was to make sure every single person had a specific role,

0:52:36 > 0:52:38so they could concentrate on that.

0:52:38 > 0:52:41- Well - but it didn't happen. - No, it didn't happen.

0:52:41 > 0:52:43I put Anisa in charge of the facts of running the tour.

0:52:43 > 0:52:45- I can't... - Well, it was really obvious...

0:52:45 > 0:52:47- I can't be there holding your hand...- No, Sarah.

0:52:47 > 0:52:50- I can't be holding everyone's hands. - It was obvious after 15-20 minutes

0:52:50 > 0:52:52that Anisa was really struggling with the facts and figures.

0:52:52 > 0:52:55- You said, "Don't worry, you're not going to be on your own."- Yeah.

0:52:55 > 0:52:58- So, I said, "Charles will help you." - You can't pin this on me, that...

0:52:58 > 0:53:01You also said... I did help out as much as I could.

0:53:01 > 0:53:03So, you had one job. All day, one job, logistics...

0:53:03 > 0:53:04- Correct.- And you got us lost.

0:53:04 > 0:53:06Andrew - you were responsible for entertaining,

0:53:06 > 0:53:07and they found it boring.

0:53:07 > 0:53:09I'm sorry. If I hadn't been me on that tour,

0:53:09 > 0:53:11more people would have just walked off that tour.

0:53:11 > 0:53:13- Based on what? - I kept people on that tour.

0:53:13 > 0:53:14Andrew, the horse and tram,

0:53:14 > 0:53:17you didn't use your "people skills and personality", you basically...

0:53:17 > 0:53:19It was a bit difficult when you were sat there going,

0:53:19 > 0:53:21"I don't know where we are."

0:53:21 > 0:53:23- There's...- Charles, you are very good at talking.

0:53:23 > 0:53:25- There was moments...- You have nothing to back it up with.

0:53:25 > 0:53:27- Andrew... - The whole point was for me

0:53:27 > 0:53:28to just have banter with people on things.

0:53:28 > 0:53:32Banter doesn't include joking about, "We were late,

0:53:32 > 0:53:35"don't know where he's going," and all that type of stuff.

0:53:35 > 0:53:38A huge part of this was over-promising the beer.

0:53:38 > 0:53:41They felt they didn't receive what they were promised,

0:53:41 > 0:53:43and that starts at the sales team.

0:53:43 > 0:53:46I kept the amount of beer almost as a surprise.

0:53:46 > 0:53:47I said, "We'll see you well."

0:53:47 > 0:53:49I didn't say numbers, I didn't say you'll get this many beers.

0:53:49 > 0:53:53Having said that, Andrew, the beer element was oversold.

0:53:53 > 0:53:55Regardless whether we knew what beer there was,

0:53:55 > 0:53:57we knew that it was one element of the three elements of the day.

0:53:57 > 0:53:59You don't think because we're walking for three hours,

0:53:59 > 0:54:01- that's when they started asking questions?- No, no.

0:54:01 > 0:54:04Andrew, it was right at the forefront of the tour.

0:54:04 > 0:54:05I maximised their expectations,

0:54:05 > 0:54:07and said, once the tour is over, we'll go on a beer-tasting.

0:54:07 > 0:54:10You'd already set them up when you sold the tickets.

0:54:10 > 0:54:13This was a very embarrassing situation.

0:54:13 > 0:54:14- Agreed.- This whole thing.

0:54:14 > 0:54:17I think it replicates the embarrassment

0:54:17 > 0:54:18we sometimes get on Eurovision.

0:54:18 > 0:54:21Erm, I'm going to summarise now.

0:54:21 > 0:54:25I don't want to hear anything more from any of you.

0:54:25 > 0:54:26Sarah-Jayne...

0:54:27 > 0:54:29..you appointed yourself project manager,

0:54:29 > 0:54:32because you wanted to prove yourself to me.

0:54:32 > 0:54:35Fact - you have not proved yourself to me.

0:54:37 > 0:54:41Charles... You ARE like Mr Hindsight.

0:54:41 > 0:54:44You tell everybody what went wrong, why it went wrong, after the event.

0:54:44 > 0:54:48What I don't hear is what you did right, what you've ever done right.

0:54:50 > 0:54:54And you, young man, I've already spoken to you about your attitude.

0:54:55 > 0:54:58I've got to invest £250,000,

0:54:58 > 0:55:02and I'm thinking, there is no way, no way on this earth,

0:55:02 > 0:55:06that you are ever going to be a business partner of mine.

0:55:06 > 0:55:09No way. You may be here too early, that's all I can say.

0:55:09 > 0:55:11So, on that basis, really...

0:55:13 > 0:55:15Erm, you've boxed me into a corner.

0:55:15 > 0:55:17Erm...

0:55:17 > 0:55:23Charles - your CV talks about what a great businessman you are.

0:55:23 > 0:55:24I ain't seen any of that.

0:55:26 > 0:55:30Sarah-Jayne - I've been wondering what you do.

0:55:30 > 0:55:32Now, I know what you do.

0:55:32 > 0:55:37It seemed to me that you moved yourself over to a convenient place,

0:55:37 > 0:55:40and I think you've been in a convenient place

0:55:40 > 0:55:42for the last six weeks,

0:55:42 > 0:55:45and for that reason, Sarah-Jayne, you're fired.

0:55:45 > 0:55:47OK. Thank you for the opportunity.

0:55:58 > 0:56:01You have got to stop being a commentator.

0:56:01 > 0:56:02Go back to the house.

0:56:02 > 0:56:03Thank you, Lord Sugar.

0:56:07 > 0:56:09Now, you tell me, young man,

0:56:09 > 0:56:11why you should stay in this process.

0:56:11 > 0:56:13Lord Sugar, I'm going to bleed crimson,

0:56:13 > 0:56:16I'm going to go out there and I'm going to do everything I do,

0:56:16 > 0:56:17and I'm just going to make sure

0:56:17 > 0:56:19I do it with more of a professional attitude.

0:56:19 > 0:56:21- I do make mistakes, and I've learned from them.- OK.

0:56:21 > 0:56:24Last chance is an understatement, OK?

0:56:24 > 0:56:26Go off to the house, all right?

0:56:26 > 0:56:29Thanks. Thanks, guys. Thanks, Lord Sugar.

0:56:42 > 0:56:43I don't believe it was down to me.

0:56:43 > 0:56:45At the end of the day, people got refunds

0:56:45 > 0:56:47because they got bored because they was travelling around,

0:56:47 > 0:56:49and Charles was in charge of the logistics,

0:56:49 > 0:56:51so Charles should have been fired.

0:56:52 > 0:56:54How bad was it on a scale of one to ten?

0:56:54 > 0:56:57Oh! Well, we pretty much all got a roasting -

0:56:57 > 0:56:59but I think it got pretty bad for Andrew.

0:56:59 > 0:57:00Really, though, Charles should go.

0:57:00 > 0:57:03I feel like he's going to come back, but he should just go.

0:57:03 > 0:57:04I think Charles will come back -

0:57:04 > 0:57:06he hasn't really done anything wrong.

0:57:06 > 0:57:07No, he's not done anything right, mate.

0:57:07 > 0:57:09Honestly, you've not been working with him!

0:57:09 > 0:57:12Yeah! Come on, mate! Come on, mate.

0:57:17 > 0:57:18Well done, well done.

0:57:21 > 0:57:22What happened, what happened?

0:57:22 > 0:57:24I swear to God, I was this, this close.

0:57:24 > 0:57:29He was like, "Give me a reason why you should stay," and I was like...

0:57:29 > 0:57:33He's really now focusing on who he sees has the characteristics,

0:57:33 > 0:57:34crucially, to be his business partner.

0:57:34 > 0:57:36So, game on, I say.

0:57:36 > 0:57:38Bring it on.

0:57:40 > 0:57:43Now, 12 candidates remain.

0:57:44 > 0:57:47Lord Sugar's search for his next business partner...

0:57:48 > 0:57:50..continues.

0:57:50 > 0:57:51Next time...

0:57:51 > 0:57:54I'm giving each team a brand-new car,

0:57:54 > 0:57:55and you have to launch it.

0:57:55 > 0:57:56Action.

0:57:56 > 0:57:57Wrong turns...

0:57:57 > 0:57:58Whoa, whoa, whoa!

0:57:58 > 0:58:00Get out of the way, get out of the way!

0:58:00 > 0:58:01- Oh!- Collisions...

0:58:01 > 0:58:03I'm not having an argument with you. I feel like you are.

0:58:03 > 0:58:06- Let's move on and carry on. - I'm not being argumentative.

0:58:06 > 0:58:07Plus, a total write-off...

0:58:07 > 0:58:08Stop it!

0:58:08 > 0:58:11Just take her down, tackle her. Just do something.

0:58:11 > 0:58:12..and in the boardroom...

0:58:12 > 0:58:14God knows what that was supposed to be.

0:58:14 > 0:58:15..the end of the road.

0:58:15 > 0:58:17You're making it up as you go along, here!

0:58:17 > 0:58:19You're fired.