0:00:02 > 0:00:04This is not a holiday camp.
0:00:04 > 0:00:08This is a business proposition from heaven.
0:00:08 > 0:00:12Lord Sugar is searching for a brand-new business partner.
0:00:12 > 0:00:14Forget about Brexit.
0:00:14 > 0:00:17In this process, I'm the one who decides
0:00:17 > 0:00:19who's going to remain and who's going to leave.
0:00:20 > 0:00:22Competing for his cash...
0:00:23 > 0:00:26..millionaire moguls in the making.
0:00:26 > 0:00:28This is a bloody shambles.
0:00:28 > 0:00:30It was boring, boring, boring.
0:00:30 > 0:00:32There was no bloody strategy.
0:00:32 > 0:00:35- We need to go now.- Run! Oh, my God!
0:00:35 > 0:00:38It's a prize worth fighting for.
0:00:38 > 0:00:40- Can you actually physically do it? - No.
0:00:40 > 0:00:42Your behaviour is ridiculous.
0:00:42 > 0:00:4418 candidates...
0:00:44 > 0:00:47Are you putting in any input or are you just trying to stray away from
0:00:47 > 0:00:48actually making a decision yourself?
0:00:48 > 0:00:50..12 tough tasks.
0:00:50 > 0:00:53To infinity and beyond!
0:00:53 > 0:00:55One life-changing investment.
0:00:55 > 0:00:57You're fired. You're fired.
0:00:57 > 0:01:00You didn't follow the money. You're fired.
0:01:07 > 0:01:09Previously...
0:01:09 > 0:01:13I'm giving each team a brand-new car and you have to launch it.
0:01:13 > 0:01:15..with James in the driving seat...
0:01:15 > 0:01:18We're actually in a medieval setting.
0:01:18 > 0:01:21- Where?- Medieval, they didn't even have cars then, did they?
0:01:21 > 0:01:22First, we want this wide shot.
0:01:22 > 0:01:24..Sajan made his directorial debut...
0:01:24 > 0:01:27You need to say action or else I'm not coming!
0:01:27 > 0:01:29..but produced a horror movie.
0:01:29 > 0:01:30Get out of the way, get out of the way!
0:01:32 > 0:01:34- Action!- Led by Michaela...
0:01:34 > 0:01:36You just need to go straight now, love.
0:01:36 > 0:01:38..the other team's advert stalled.
0:01:38 > 0:01:40- Whoa! - CAR HORN BEEPS
0:01:40 > 0:01:41And in the pitch...
0:01:41 > 0:01:44Did anyone pick up and think it was an advert for a bicycle?
0:01:44 > 0:01:45..Anisa was out of control.
0:01:45 > 0:01:47Yeah, exactly that, we had some feedback saying,
0:01:47 > 0:01:49"We don't understand why it was a car and then a bike."
0:01:49 > 0:01:52Just take her down, tackle her. Just do something.
0:01:52 > 0:01:53But in the boardroom...
0:01:53 > 0:01:55I've got to tell you, Vitality.
0:01:55 > 0:01:57..their team raced to victory.
0:01:57 > 0:01:59- Yours was the best.- Yes!
0:01:59 > 0:02:01James fell asleep at the wheel.
0:02:01 > 0:02:04- You let Elizabeth project-manage the team for you.- No, he did not.
0:02:04 > 0:02:06Elizabeth was pulled over.
0:02:06 > 0:02:08Any repetition and you'll be gone.
0:02:08 > 0:02:10- Understood.- But it was Sajan...
0:02:10 > 0:02:11You were the director.
0:02:11 > 0:02:13God knows what that was supposed to be.
0:02:13 > 0:02:16..who became the seventh casualty of the boardroom.
0:02:16 > 0:02:18Sajan, you're fired.
0:02:18 > 0:02:21Now, 11 remain.
0:02:21 > 0:02:25To fight for the chance to become Lord Sugar's business partner.
0:02:34 > 0:02:368:00am.
0:02:37 > 0:02:39The candidates have a lie-in.
0:02:49 > 0:02:51BUZZER RINGS
0:02:58 > 0:02:59- Morning.- Good morning.
0:02:59 > 0:03:01Get the other candidates
0:03:01 > 0:03:03- and assemble in the kitchen, please. - Yes.
0:03:07 > 0:03:10- Guys, Lord Sugar's here! - No, he's not.
0:03:10 > 0:03:12Bushra! Lord Sugar's here.
0:03:12 > 0:03:13- What, like now?- Yeah.
0:03:13 > 0:03:14Hurry up.
0:03:19 > 0:03:20Honestly, you need to get up now.
0:03:23 > 0:03:25Harrison, are you going to get down here?
0:03:28 > 0:03:29Last but not least.
0:03:33 > 0:03:36- Well, good morning everyone. - OTHERS:- Good morning, Lord Sugar.
0:03:36 > 0:03:40Now, approximately a quarter of all British households have a dog.
0:03:40 > 0:03:42And last year, believe it or not,
0:03:42 > 0:03:47those owners spent £11 billion on those animals.
0:03:47 > 0:03:51So, I need you to tap into this market.
0:03:51 > 0:03:56I've organized for you to take over a doggy day care centre.
0:03:56 > 0:04:02And you'll need to pick the services that will generate the best revenue.
0:04:02 > 0:04:04Now, to maximise profits,
0:04:04 > 0:04:06you're also going to hit the streets
0:04:06 > 0:04:09to offer mobile services to dog lovers.
0:04:09 > 0:04:11You need to win clients,
0:04:11 > 0:04:17negotiate prices and carry out services to a very high standard.
0:04:17 > 0:04:20So, let me warn you, if it's not up to scratch,
0:04:20 > 0:04:22the customers will not be paying for them.
0:04:22 > 0:04:26It's quite simple, the team that makes the most profit will win
0:04:26 > 0:04:30and in the losing team, at least one of you will be fired.
0:04:30 > 0:04:32OK, off you go.
0:04:35 > 0:04:39Keeping the candidates on a tight leash, Karren and Claude.
0:04:42 > 0:04:46Each team will compete to win the doggy day care centre's spa
0:04:46 > 0:04:48or its canine agility training.
0:04:49 > 0:04:52First, for Team Vitality,
0:04:52 > 0:04:54choose a pack leader.
0:04:54 > 0:04:56I've had a dog for seven years, I'd be happy to lead it.
0:04:56 > 0:04:58I'd really like to have a go.
0:04:58 > 0:04:59I'd like to put myself forward.
0:04:59 > 0:05:01I've had dogs in my family a lot,
0:05:01 > 0:05:04so I'm quite happy to lead you all, guys.
0:05:04 > 0:05:05Nobody else?
0:05:05 > 0:05:08Do you want to make a decision, guys, or...?
0:05:08 > 0:05:09I'm happy to be led by you.
0:05:10 > 0:05:12- Congratulations, Charles. - Much appreciated.
0:05:13 > 0:05:18I've got two dogs, I use doggy care facilities all the time.
0:05:18 > 0:05:22For Team Graphene, putting himself forward for a second week, James.
0:05:22 > 0:05:25I kind of know the pricing strategy
0:05:25 > 0:05:27of what most of these things will cost.
0:05:27 > 0:05:28You appear to be qualified for the job.
0:05:28 > 0:05:30Yeah, that's fine, I'll go with the consensus.
0:05:30 > 0:05:33Cool, brilliant, so I'll be project manager.
0:05:33 > 0:05:35Next, split the teams.
0:05:35 > 0:05:38Half will be based at the doggy centre,
0:05:38 > 0:05:40the others will run a mobile unit.
0:05:40 > 0:05:42So, I'm going to take the mobile team.
0:05:42 > 0:05:44I'm going to take Harrison and Bushra.
0:05:45 > 0:05:48- You'll be my sub team leader, Elizabeth, please.- Very well.
0:05:48 > 0:05:49And I'd like you to take Joanna.
0:05:52 > 0:05:54So, for my sub team leader...
0:05:54 > 0:05:57I'd be happy to go for it if you wanted me to go for it.
0:05:59 > 0:06:02Yeah, I'm going to make Andrew my sub team leader this week.
0:06:02 > 0:06:03I've never had a dog in my life.
0:06:03 > 0:06:05I know you're not a dog owner,
0:06:05 > 0:06:07but I think you've got leadership qualities,
0:06:07 > 0:06:09that you can get the best out of your team.
0:06:09 > 0:06:11It's ridiculous that Andrew is sub team leader.
0:06:11 > 0:06:14I think it's ridiculous that Charles has overlooked me in this case.
0:06:14 > 0:06:16I think sometimes I don't help myself
0:06:16 > 0:06:18because I don't make a convincing argument but, equally,
0:06:18 > 0:06:21he's made a ridiculous decision - Andrew doesn't even go near dogs.
0:06:21 > 0:06:26He just needs to be like, "I love it, I'll send all my dogs here!"
0:06:26 > 0:06:28Make out that you absolutely love dogs.
0:06:28 > 0:06:31I actually do, like, just not big, scary ones.
0:06:31 > 0:06:34- Perfect.- It's going to be a good one.- Let's get on the road.
0:06:36 > 0:06:3711:00am.
0:06:39 > 0:06:40Teams split.
0:06:42 > 0:06:45With three contracts up for grabs,
0:06:45 > 0:06:49they must compete to secure work for tomorrow.
0:06:49 > 0:06:52People say dogs can, like, smell fear and stuff.
0:06:52 > 0:06:54Do you know, often the biggest dogs are the most timid.
0:06:54 > 0:06:55Yeah, they say that.
0:06:55 > 0:06:59- And it's the little ones that are the feisty ones.- Like me!
0:06:59 > 0:07:00Little bit feisty.
0:07:04 > 0:07:05North London.
0:07:08 > 0:07:10Elmtree Doggy Day Care Centre.
0:07:17 > 0:07:19First, for Team Graphene...
0:07:19 > 0:07:22- Hello, I'm Elizabeth. - Hello, I'm Tom.- Tom.
0:07:22 > 0:07:25..size up the luxury doggy spa.
0:07:25 > 0:07:27- Do you want to come through? - Yes, please.
0:07:28 > 0:07:33Teams must impress the manager for a chance to run the facility tomorrow.
0:07:33 > 0:07:35This is our grooming parlour and spa.
0:07:35 > 0:07:38We have Terry doing a pawdicure.
0:07:38 > 0:07:40- Oh, they're loving this, aren't they?- I know.
0:07:40 > 0:07:43Lorna doing a blueberry facial.
0:07:43 > 0:07:44Are you all right, mate?
0:07:46 > 0:07:49How easy will it be for us to kind of learn the technique?
0:07:49 > 0:07:51Because I know, Elizabeth, you've got quite a lot of experience
0:07:51 > 0:07:53in terms of dogs, but I don't.
0:07:55 > 0:07:57I don't own my own dog and I never have.
0:07:57 > 0:07:59I'm worried for this team.
0:07:59 > 0:08:01In business, you have to convince people
0:08:01 > 0:08:03to allow you to represent them.
0:08:03 > 0:08:06- Ooh!- But Joanna isn't even trying to hide the fact...
0:08:06 > 0:08:09Why do they always come for me?!
0:08:09 > 0:08:11..that she knows nothing about dogs.
0:08:11 > 0:08:13If I was the manager of this facility,
0:08:13 > 0:08:15she wouldn't fill me with any confidence.
0:08:15 > 0:08:17Can't walk in this skirt!
0:08:18 > 0:08:20Snapping at their heels,
0:08:20 > 0:08:23Team Vitality.
0:08:23 > 0:08:26- Good afternoon, my name's Tom. - Hi, Tom.
0:08:26 > 0:08:27It's great here.
0:08:27 > 0:08:29Oh! Hello.
0:08:29 > 0:08:32The treatments that we offer here are the pawdicure,
0:08:32 > 0:08:35bath and brush and here we have a blueberry facial.
0:08:35 > 0:08:38- SHE GRUNTS - Oh, my God, she's loving it!
0:08:38 > 0:08:41- She is.- So, what would you charge?
0:08:41 > 0:08:45Generally, between £15-35 depending on the breed.
0:08:45 > 0:08:47Thank you very much.
0:08:47 > 0:08:50Super lush here, like better than anything they have up north.
0:08:50 > 0:08:52- Cheers, guys!- See you soon. - I'll see you tomorrow, Tom!
0:08:54 > 0:08:56- Down the road... - This is our agility area.
0:08:58 > 0:09:03..judging if training centre classes could pack a more premium profit...
0:09:03 > 0:09:05And this is a doggy dancing class.
0:09:05 > 0:09:06..Team Graphene.
0:09:08 > 0:09:10- And how much does everybody pay for the class?- They pay £12.
0:09:10 > 0:09:12And then, how many people in class?
0:09:12 > 0:09:14- We've got about eight to ten, haven't we?- Yeah.
0:09:16 > 0:09:18Next up, Team Vitality.
0:09:20 > 0:09:24- This is a beginners agility class. - Oh, wow.
0:09:24 > 0:09:25I've got four dogs.
0:09:25 > 0:09:28My dogs would literally have a field day, they'd absolutely love it.
0:09:28 > 0:09:32- Thank you.- So nice to meet you. - Lovely place.- Bye-bye.
0:09:32 > 0:09:36Decision time, spa or training centre?
0:09:36 > 0:09:38They're both good for different reasons, but the thing is
0:09:38 > 0:09:40there might be less pressure in the spa.
0:09:40 > 0:09:41- We'll do the spa.- Yeah.
0:09:41 > 0:09:43What are your thoughts, guys?
0:09:43 > 0:09:45I think that the spa's a better option,
0:09:45 > 0:09:47- I think we can charge a higher amount.- Absolutely.
0:09:47 > 0:09:49PHONE RINGS
0:09:49 > 0:09:53With both chasing the spa, the manager will decide.
0:09:53 > 0:09:56- Hello.- Hello, is that Tom?- Speaking.
0:09:56 > 0:10:00Tom, we'd very much like to represent your spa.
0:10:00 > 0:10:03We're hoping that you'll accept, if that's OK?
0:10:03 > 0:10:08- I feel you guys were a very bubbly and friendly bunch.- OK.
0:10:08 > 0:10:10I feel our clients would really like you guys.
0:10:10 > 0:10:13- Nice one, Tom.- Thank you, Tom!
0:10:13 > 0:10:16I didn't feel Joanna was a dog lover.
0:10:16 > 0:10:18I'm really sorry that you felt like that.
0:10:18 > 0:10:19Thanks, bye.
0:10:21 > 0:10:24- OK, that's not ideal. - That's a disappointment.
0:10:24 > 0:10:27With the chance to pamper pooches gone,
0:10:27 > 0:10:30it's the training centre for Team Graphene.
0:10:30 > 0:10:33This place comes a very close second, so we just have to make sure
0:10:33 > 0:10:36- we pull it out tomorrow and get it done.- Yeah.
0:10:36 > 0:10:37A smile goes a long way.
0:10:37 > 0:10:39I think it's because Tom fancied me.
0:10:39 > 0:10:41- Could be!- I have had a lot of Botox, to be fair.
0:10:47 > 0:10:50- 3:00pm. - So, we need to think about a name.
0:10:50 > 0:10:53I thought Dirty Dogs would be quite a good name!
0:10:53 > 0:10:56- Is it a bit offensive? - Yeah, it could be.
0:10:56 > 0:11:00Across town, prepping to bid for a poop-scooping contract...
0:11:00 > 0:11:02Hash tag, poop and shoes.
0:11:02 > 0:11:06..Vitality's mobile team, led by Andrew.
0:11:06 > 0:11:08So, we're agreeing that we're charging our services
0:11:08 > 0:11:12at £20 an hour each, which will be £60 an hour.
0:11:12 > 0:11:13Can I make a suggestion?
0:11:13 > 0:11:16Should we not just charge a bit more for our labour, per hour?
0:11:16 > 0:11:19We put our prices too high, people will go, "No."
0:11:20 > 0:11:22The venue, Forty Hall.
0:11:22 > 0:11:26Popular wedding setting and hound hang-out.
0:11:26 > 0:11:29- Hi, lovely to meet you, you all right?- Welcome to Forty Hall.
0:11:29 > 0:11:32- Thank you.- So, we've got a wedding on tomorrow afternoon.- OK.
0:11:32 > 0:11:34And we need somebody to clear all the dog mess,
0:11:34 > 0:11:36because we don't want anyone stepping in anything.
0:11:39 > 0:11:42So, this is probably the main area that I think you need to focus on.
0:11:42 > 0:11:45It's important that this is all completely clear.
0:11:45 > 0:11:48- Yes.- All the way around the lake. - Closer.
0:11:48 > 0:11:51And then, sort of down to the drive.
0:11:51 > 0:11:53It's quite big.
0:11:53 > 0:11:55Andrew's going to do some calculations and work that through,
0:11:55 > 0:11:57but what time would you like us here tomorrow?
0:11:57 > 0:11:59- Oh...- BLEEP!
0:12:02 > 0:12:03Oh, bloody hell!
0:12:03 > 0:12:06So, what I was thinking is if we do that
0:12:06 > 0:12:10for the three of us for tomorrow, we was thinking £120.
0:12:11 > 0:12:12OK.
0:12:14 > 0:12:17- I'll be in touch.- Fantastic, thank you so much.- Thank you.
0:12:17 > 0:12:19I didn't think it went well.
0:12:19 > 0:12:22Andrew swore in front of the client, which mortified me.
0:12:22 > 0:12:24The pricing as well was a little bit low.
0:12:24 > 0:12:27When we were talking and we saw the expanse of land,
0:12:27 > 0:12:31I thought it was achievable that we could've got around £180-200.
0:12:31 > 0:12:34Can't stand the smell on my shoe!
0:12:34 > 0:12:37Also on their way to pitch, Team Graphene,
0:12:37 > 0:12:40led by project manager James.
0:12:40 > 0:12:42I think we should come up with, like, a little name for it as well.
0:12:42 > 0:12:47- Doggy Do-Gooders.- What about, like, Pooper Scooper Friends?- Yeah.
0:12:48 > 0:12:51How you doing? Nice to meet you, I'm James.
0:12:51 > 0:12:53OK, welcome to Forty Hall.
0:12:53 > 0:12:56We work quickly, we do graft and we will make sure
0:12:56 > 0:12:59that from the grounds that you've got, that we completely cover it.
0:12:59 > 0:13:02Yeah, basically, once we've kind of got rid of everything,
0:13:02 > 0:13:03we also disinfect the area.
0:13:03 > 0:13:06We can also help to remove any odours with scented granules,
0:13:06 > 0:13:08so it's like an odour control.
0:13:09 > 0:13:11So, how would you cover clearing the dog waste
0:13:11 > 0:13:15across quite a few hectares on site and, for example,
0:13:15 > 0:13:18treating the whole of that back lawn within the time available?
0:13:18 > 0:13:20It's just not feasible, is it?
0:13:20 > 0:13:22It was more about on the spaces
0:13:22 > 0:13:24which you presume are critical for yourself.
0:13:24 > 0:13:27The priority for me is that we clear up the dog mess first.
0:13:27 > 0:13:30So, pricing, £200 for the two hours.
0:13:30 > 0:13:34What if you get to the end of the two hours and the job's not done?
0:13:34 > 0:13:36Then we will absolutely look at a partial refund.
0:13:36 > 0:13:38I'm not really looking for a refund.
0:13:38 > 0:13:40No, exactly, and we don't want to set our clock...
0:13:40 > 0:13:44- I'm looking for a guarantee of a good job.- Yeah, of course.- Bye.- Bye.
0:13:44 > 0:13:47It should be quite simple to persuade somebody to allow you
0:13:47 > 0:13:51to pick up the poo, but this team have overcomplicated it
0:13:51 > 0:13:52and made a mess of it.
0:13:54 > 0:13:56Back at the doggy centre...
0:13:56 > 0:13:58I've had a thought.
0:13:58 > 0:14:01..setting a price for their training classes, Elizabeth.
0:14:01 > 0:14:03- Let's try it at 25. - So, all of them for 25?
0:14:03 > 0:14:05- Yeah, let's run at 25.- OK.
0:14:05 > 0:14:09Pricing up their spa treatments, Charles's team.
0:14:09 > 0:14:12I think ideally we want to get all three in as a package.
0:14:12 > 0:14:14All three services would be £120.
0:14:14 > 0:14:16I think that's fine.
0:14:16 > 0:14:19Next, book in tomorrow's clients.
0:14:19 > 0:14:21I know you're excellent at phone sales,
0:14:21 > 0:14:24so I'd like you to start on the calls, please, Michaela.
0:14:24 > 0:14:25PHONE BEEPS
0:14:25 > 0:14:27PHONE RINGS
0:14:27 > 0:14:29£25, will that be OK?
0:14:29 > 0:14:32- Yeah, that's great, yeah. - OK, brilliant.
0:14:32 > 0:14:33PHONE RINGS
0:14:33 > 0:14:36- I've got three, actually.- Right.
0:14:36 > 0:14:39So, we'll book one of your dogs into each of the three sessions.
0:14:39 > 0:14:41- Lovely.- Bye!- Bye.
0:14:41 > 0:14:43It lasts an hour and a half.
0:14:43 > 0:14:45Would you be interested in giving her the full package?
0:14:45 > 0:14:47Not all of that, no.
0:14:47 > 0:14:50- Would you be interested? - Not really. No, no, not tomorrow.
0:14:50 > 0:14:53All right, no worries. Well, thanks so much for your time, anyway.
0:14:53 > 0:14:55When you get to tomorrow, it's going to be one client there.
0:14:57 > 0:14:58Hello?
0:14:58 > 0:14:59Oh, hello, there. How you doing?
0:14:59 > 0:15:04Final call for Elizabeth, update project manager James.
0:15:04 > 0:15:05We would have liked the spa,
0:15:05 > 0:15:08but the spa has chosen the other team over us.
0:15:08 > 0:15:11- Ugh!- OK.- It was a very close second.
0:15:11 > 0:15:14Yeah, but a close second's not good enough, we have to be first.
0:15:14 > 0:15:17- Sorry?- Close second's not good enough.
0:15:17 > 0:15:20What we're doing is trying to be positive now, rather than negative.
0:15:20 > 0:15:23- Yeah, yeah, yeah.- We have to go and do the training sessions now.
0:15:23 > 0:15:26We need to pass on the job of booking clients to you.
0:15:26 > 0:15:29OK? Agility, dancing, sports.
0:15:29 > 0:15:32They're all £25 a session.
0:15:32 > 0:15:36- OK, OK.- Thanks, guys, speak to you soon. Bye-bye!- Thank you!
0:15:36 > 0:15:39- Bye.- Not ideal.
0:15:39 > 0:15:42Why does Bushra have to put a knife in there?
0:15:42 > 0:15:44Hopefully, she hasn't had any close seconds
0:15:44 > 0:15:47that somebody's going to point out later on.
0:15:47 > 0:15:49- Let's give her a call now and see. - PHONE RINGS
0:15:49 > 0:15:52- Hoping to avoid close second... - Gosh.
0:15:52 > 0:15:54..time to find out who won
0:15:54 > 0:15:56the wedding venue poop-scooping contract.
0:15:56 > 0:15:59- Hello?- Hello there, Nikki, it's James from Graphene.
0:15:59 > 0:16:01OK, well, thanks for giving me a call back.
0:16:01 > 0:16:04Initially, I was slightly worried about your offer,
0:16:04 > 0:16:06just in terms of maybe overpromising.
0:16:06 > 0:16:10So, unfortunately, we won't be using you tomorrow.
0:16:10 > 0:16:12- OK, that's disappointing. - All the best.
0:16:12 > 0:16:13- All the best.- Thank you, Nikki!
0:16:15 > 0:16:18Yeah, if you're available tomorrow, I'd like to book you.
0:16:18 > 0:16:20- Ah, fantastic, Nikki. - Nikki, I cannot wait.
0:16:20 > 0:16:22- Bye-bye!- Cheers, bye!
0:16:22 > 0:16:24Oh, yeah!
0:16:24 > 0:16:27- I am so happy about picking up poo! - I told you you'd feel like that!
0:16:31 > 0:16:35With the poop scooping contract in the bag, next pitch for Vitality...
0:16:35 > 0:16:37Thanks for coming.
0:16:37 > 0:16:41..a photo shoot for Wild At Heart, a canine welfare charity.
0:16:41 > 0:16:43What's the brief? What's everything about?
0:16:43 > 0:16:46We're looking for promotional shots
0:16:46 > 0:16:49of the sweatshirts that we use to fundraise.
0:16:49 > 0:16:51And how many photos are we expecting?
0:16:51 > 0:16:53At least 10-20 that I can use.
0:16:53 > 0:16:56OK, so we train, I co-ordinate fashion shoots on a daily basis.
0:16:56 > 0:16:58Andrew, as well, both of us have got photography experience...
0:16:58 > 0:17:01Er, I wouldn't say I've got photography experience.
0:17:01 > 0:17:03- But I'm quite good with dogs. - OK.- I've got friends with dogs.
0:17:03 > 0:17:05Yeah, yeah.
0:17:05 > 0:17:08We could do a two-hour shoot for £475.
0:17:10 > 0:17:13I would never spend that much on a photo shoot.
0:17:13 > 0:17:15- We're a charity, first of all.- Yes.
0:17:15 > 0:17:19If we were to compromise and come into you at about the 225 mark?
0:17:19 > 0:17:23See, I'm thinking more of a £250, with at least...
0:17:23 > 0:17:26But that... Isn't that more than you've just pitched?
0:17:26 > 0:17:29I think we could come into £200 as a final price.
0:17:29 > 0:17:31Does that sound like something we could do?
0:17:31 > 0:17:33I will think about your proposal,
0:17:33 > 0:17:35and I thank you very much for coming today.
0:17:37 > 0:17:41Sarah started far too high, then she went down to 225.
0:17:41 > 0:17:43Andrew went back up to 250.
0:17:43 > 0:17:46It's totally unprofessional, and eventually they ended up at 200.
0:17:48 > 0:17:51The pros of photos, that obviously there's more money in each one.
0:17:51 > 0:17:54- Yeah.- With no jobs secured... - We need this.
0:17:54 > 0:17:58..underdogs Graphene pitch for the photo contract...
0:17:58 > 0:17:59Sit, stay.
0:17:59 > 0:18:02..and put their best paw forward.
0:18:02 > 0:18:04Aw! Stay, stay. Other paw.
0:18:04 > 0:18:06- Yay! There we go!- So clever!
0:18:08 > 0:18:11I'm going to be behind the scenes, taking all the pictures.
0:18:11 > 0:18:14- So, what experience have you got with photography?- Oop!
0:18:14 > 0:18:16I haven't done any photography myself,
0:18:16 > 0:18:19but I'm pretty good with the eye.
0:18:19 > 0:18:21So, I can really see what I want.
0:18:21 > 0:18:24I think that we'd probably be looking at around the £250 mark.
0:18:24 > 0:18:26Yeah, roughly.
0:18:26 > 0:18:28- I think that's probably a bit high. - I mean...
0:18:28 > 0:18:30We could go to about 150.
0:18:31 > 0:18:34- I'll have a think about that.- OK.
0:18:34 > 0:18:39I think the drop Bushra offered was a considerable drop from 250 to 150.
0:18:39 > 0:18:43This task could be won or lost on £100, so it could really affect us.
0:18:43 > 0:18:45I'm hoping it doesn't, but you never know.
0:18:48 > 0:18:49Back at the training centre...
0:18:49 > 0:18:52- Now, sit. Oh, oh, oh! - As his sub team...
0:18:52 > 0:18:55- Guide her a little bit with the hand.- Ooh!
0:18:55 > 0:18:57..learn how to run agility classes...
0:18:57 > 0:18:59- Good boy!- That's you, and that's me.
0:19:01 > 0:19:03- PHONE RINGS - Right, so we've said £225.
0:19:03 > 0:19:05I think we can get more than that.
0:19:05 > 0:19:08..James decides to maximise profits...
0:19:08 > 0:19:11- Hello, there, is that Pam?- Hello.
0:19:11 > 0:19:13..by upping Elizabeth's class fees.
0:19:13 > 0:19:16- For £35.- OK, that's lovely.
0:19:16 > 0:19:19Brilliant, thanks very much.
0:19:19 > 0:19:22Two left on that one, one left on the agility.
0:19:22 > 0:19:23So, we've got an hour.
0:19:23 > 0:19:25We're going to go and do some canvassing.
0:19:25 > 0:19:28Prioritising their own appointments,
0:19:28 > 0:19:32Vitality's mobile team try to line up more jobs for tomorrow.
0:19:32 > 0:19:34- MOBILE RINGS - Hello?
0:19:34 > 0:19:38Andrew, it's Charles. We've secured the dog spa for treatments tomorrow.
0:19:38 > 0:19:40- The dog spa, yeah.- We've got to go and get our training now,
0:19:40 > 0:19:43so what we require you to do is to call a couple of our leads...
0:19:43 > 0:19:46Charles, Charles, Charles. We need to do some flyering, bud.
0:19:46 > 0:19:49Sorry? So, you're telling me that you're focusing on flyering
0:19:49 > 0:19:51versus phone calls? That's your call.
0:19:51 > 0:19:54Is that my call? You're trying to get us to do the calls
0:19:54 > 0:19:55that you were meant to have made.
0:19:55 > 0:19:57- Charles, we've got too much to do here.- OK.
0:19:57 > 0:20:00- We've really had a hard day, too. - Calm down, Anisa!
0:20:00 > 0:20:01Anisa, I need one voice.
0:20:01 > 0:20:03Andrew, can you actually physically do it?
0:20:03 > 0:20:05No, we're not able to do it.
0:20:05 > 0:20:07Ugh! For God's sake.
0:20:07 > 0:20:10Yeah, OK, let's try and get some more people on.
0:20:12 > 0:20:168:00pm. One hour till work must stop.
0:20:16 > 0:20:19Doggy dancing, that's £45.
0:20:19 > 0:20:22Last chance to fill tomorrow's schedules.
0:20:22 > 0:20:23- All right, then.- Bye-bye.
0:20:23 > 0:20:25All about the monies!
0:20:28 > 0:20:31Oh, my God. Hello, there!
0:20:31 > 0:20:33We've got a service, only available tomorrow.
0:20:33 > 0:20:35Cleaning out your whole garden of any poop.
0:20:35 > 0:20:36We've also got dog photography.
0:20:36 > 0:20:41If you do it for 100 for photography and 30 for the garden, I'd do 130.
0:20:41 > 0:20:42- Perfect.- Thank you very much.
0:20:42 > 0:20:44So, do you think Murphy might want a photo tomorrow?
0:20:44 > 0:20:47- Yeah, OK. Yeah, we can sort something.- Fantastic.
0:20:47 > 0:20:50Thank you so much. See you later, Murphy! See you tomorrow!
0:20:50 > 0:20:51In the spa...
0:20:51 > 0:20:54So, you just need to be very confident with the animal.
0:20:54 > 0:20:57..Vitality bone up on grooming techniques.
0:20:57 > 0:20:59- I've just done his bottom.- Have ya?
0:20:59 > 0:21:01You're not having a slice of my pizza later.
0:21:01 > 0:21:03PHONE RINGS
0:21:03 > 0:21:07Last task for Team Graphene boss James...
0:21:07 > 0:21:10- Nadine speaking. - Hi, there, Nadine, it's James.
0:21:10 > 0:21:14..find out if they won the photo contract.
0:21:14 > 0:21:17I really liked the way that you were with the dogs.
0:21:17 > 0:21:20- Thank you.- You were realistic about the price...- Yeah.
0:21:20 > 0:21:23So, I'm really delighted to say that I'd be happy
0:21:23 > 0:21:24for you guys to take the task.
0:21:24 > 0:21:27Brilliant, Nadine. We're really, really happy with that.
0:21:27 > 0:21:28- Bye!- Bye!
0:21:28 > 0:21:30Yes, right, cool!
0:21:32 > 0:21:379:00pm. Contracts won, clients booked.
0:21:38 > 0:21:41Tomorrow, it's...dog eat dog.
0:21:48 > 0:21:508:00am.
0:21:50 > 0:21:52- Morning, guys.- Morning!
0:21:52 > 0:21:56Updating his team, project manager James.
0:21:56 > 0:21:59We've actually managed to fully book all your appointments for today.
0:21:59 > 0:22:01- Brilliant.- For the dog training.- OK.
0:22:01 > 0:22:03But the majority of them went for £45.
0:22:03 > 0:22:04That's more than we were charging.
0:22:04 > 0:22:07We needed to up the money, we needed to get some more money.
0:22:07 > 0:22:10- Scoops & Shoots.- That is quite good.
0:22:10 > 0:22:12Trying to maintain pack unity...
0:22:12 > 0:22:15- How was your day, mate? - ..Vitality boss, Charles.
0:22:15 > 0:22:18We did have some concerns when you rang us up to try and get us
0:22:18 > 0:22:20to make a call to your leads.
0:22:20 > 0:22:22I wanted to understand where you guys were up to.
0:22:22 > 0:22:24You didn't ask us how we'd done. You said "keep the speed."
0:22:24 > 0:22:26I had Anisa down my ear. I needed just one voice.
0:22:26 > 0:22:29Then you have the cheek to say, "If you don't make this call,
0:22:29 > 0:22:31- "this is on you." - So, this conversation's ridiculous.
0:22:31 > 0:22:33I mean, I don't know why we're actually going to
0:22:33 > 0:22:34escalate now into an argument.
0:22:34 > 0:22:37Look, you've got some contacts, we've got some contracts.
0:22:37 > 0:22:39- Let's crack on. Good luck. - Have a good day!
0:22:39 > 0:22:42Don't forget your pooper scooper!
0:22:43 > 0:22:45Teams split.
0:22:45 > 0:22:4811 hours to doggy bag a profit.
0:22:50 > 0:22:54It's a luxury treatment - two shampoos and a bath and brush.
0:22:54 > 0:22:55We get a facial with that.
0:22:55 > 0:22:59With appointments still to fill, Michaela chases leads.
0:23:01 > 0:23:03- Go on, then. - Aw, Martine, you're a star.
0:23:03 > 0:23:06- You're killing me.- And what dog is it that you have, Martine?
0:23:06 > 0:23:07I have a jugapoo.
0:23:07 > 0:23:10- What's his name?- Moo, like the cow.
0:23:10 > 0:23:13OK, a jugapoo called Moo. Lovely.
0:23:15 > 0:23:1610:00am.
0:23:18 > 0:23:21Elizabeth, be gentle with me, God.
0:23:21 > 0:23:23For both doggy day care teams,
0:23:23 > 0:23:26pet pampering products to boost profits.
0:23:26 > 0:23:30In the more expensive retailers, then you would pay, like, £15.
0:23:30 > 0:23:32The Tangle Teaser...
0:23:32 > 0:23:34These are recommended at £14.95.
0:23:34 > 0:23:35Aw, look at that.
0:23:35 > 0:23:37And this is one for you, Michaela.
0:23:37 > 0:23:40- Relax with a little glass of Pawsecco.- Yeah.- Exactly.
0:23:42 > 0:23:44- ELIZABETH:- What we need to do is we need to walk it.
0:23:44 > 0:23:46With clients waiting...
0:23:46 > 0:23:49- Number one is the pole.- Yeah. - Make sure it's safe and secure.
0:23:49 > 0:23:54..Joanna and Elizabeth prepare for their first agility class.
0:23:54 > 0:23:56I think what might be an idea is to move this,
0:23:56 > 0:23:58then we can get them through the tunnel.
0:23:59 > 0:24:01That's too tight a turn, Joanna.
0:24:03 > 0:24:05OK.
0:24:05 > 0:24:07Elizabeth is a force of nature.
0:24:07 > 0:24:09- Is it not too close to that? - Yeah, it is.
0:24:09 > 0:24:12The course was laid out last night. Everything is satisfactory.
0:24:12 > 0:24:14There's no reason for Elizabeth to come along
0:24:14 > 0:24:15and start changing everything.
0:24:15 > 0:24:18Particularly as you've got customers waiting with their dogs.
0:24:18 > 0:24:21Let's hope that doesn't lead to any refund requests.
0:24:21 > 0:24:24- They're coming out of the tunnel and they're coming down here...- OK.
0:24:24 > 0:24:28And they're coming over here, then they're coming around here,
0:24:28 > 0:24:31- then they're coming from here to here. Yeah?- OK.
0:24:33 > 0:24:35- CHARLES:- It's quarter past ten.
0:24:35 > 0:24:37Also playing the waiting game...
0:24:37 > 0:24:39- Let's give her a call.- Yeah.
0:24:39 > 0:24:40..Charles's spa team...
0:24:40 > 0:24:43There you are, on speaker for you already.
0:24:43 > 0:24:45..chase a no-show.
0:24:45 > 0:24:47- This is just what I wanted. - Great start, isn't it?
0:24:47 > 0:24:50I mean, any other industry, any other appointment,
0:24:50 > 0:24:52like, that'd be a cancelled appointment...
0:24:52 > 0:24:53- Yeah.- And you'd charge it.
0:24:53 > 0:24:55That's really annoyed me.
0:24:58 > 0:24:59Two miles away...
0:24:59 > 0:25:02You wanted us to do all of the side, the garden
0:25:02 > 0:25:04- and the walled garden?- Yes.
0:25:04 > 0:25:08..Charles's sub team prepare to scoop poop.
0:25:08 > 0:25:10We'd like to suggest for an additional £30,
0:25:10 > 0:25:12we'll put on a brown spot treatment onto all the brown spots?
0:25:12 > 0:25:15- And also a bit of repellent, if you'd like.- OK.
0:25:15 > 0:25:17You do need to be finished by 12 though,
0:25:17 > 0:25:19- cos the wedding starts at one. - OK, sure.
0:25:19 > 0:25:22And the other thing is if you could pick up any bird mess, as well.
0:25:22 > 0:25:23OK, we'll do our best, we'll make sure
0:25:23 > 0:25:25- we get all the bigger pieces. - All the bigger pieces.
0:25:25 > 0:25:27Let's go!
0:25:30 > 0:25:32Vigilant, guys. Is that poo?
0:25:32 > 0:25:34- If in doubt, just get it. - It's a pretty big one.
0:25:34 > 0:25:37- In the bin, lovely.- Great.
0:25:37 > 0:25:39So, I'm going to do the brown spot bit here, yeah?
0:25:39 > 0:25:43But there's loads of bird poo, guys. There is a shit ton.
0:25:43 > 0:25:45- KARREN:- They've taken on a big contact at a very low rate,
0:25:45 > 0:25:48and they said they were concentrating on dog mess
0:25:48 > 0:25:50but, actually, they've ended up picking up bird poo
0:25:50 > 0:25:52and there's a lot of it.
0:25:52 > 0:25:54And that was Sarah, she confirmed to the client she would do that.
0:25:54 > 0:25:56Pick up the pace a bit, Anisa.
0:25:56 > 0:25:58Yeah, I know, but the flower bed's really complicated.
0:25:58 > 0:25:59Anisa is flapping around.
0:25:59 > 0:26:02She doesn't know whether to look in the flower beds or on the grass.
0:26:02 > 0:26:04Here! Massive poos, massive poos. Loads of them.
0:26:04 > 0:26:09It's not rocket science, this. Poo, bag - put the two together
0:26:09 > 0:26:10and clean up.
0:26:12 > 0:26:15- ANDREW:- Juicy, that, isn't it? - Yeah.- Try and make it quicker.
0:26:15 > 0:26:17What do you think I'm doing? I'm the one doing all the work.
0:26:17 > 0:26:20- You're just standing there.- Are you? Well, do you want to swap?- Ugh!
0:26:20 > 0:26:22Why did we commit to duck poo?
0:26:22 > 0:26:24- Cos this is screwing us. - We didn't, we said the big ones.
0:26:24 > 0:26:26- Well, they're all big!- And that was clear.- They're all big!
0:26:26 > 0:26:28Don't be frantic guys, be calm.
0:26:29 > 0:26:31All right with this lawn, I think. Done.
0:26:36 > 0:26:39For rival mobile team Graphene,
0:26:39 > 0:26:43with no appointments except their afternoon charity photo shoot...
0:26:43 > 0:26:45Looks like they've got a dog, that one.
0:26:45 > 0:26:48- Time to drum up... - Nothing.
0:26:48 > 0:26:49..doggy business.
0:26:49 > 0:26:51No, nothing.
0:26:51 > 0:26:53- DOG BARKING - Oh, there we go.
0:26:53 > 0:26:56- We're actually offering some services...- OK.- ..today in the area.
0:26:56 > 0:26:59- We're doing pooper scooper service. - Come in.- Oh, brilliant.- Cheers.
0:27:02 > 0:27:03We'll do a full sweep.
0:27:03 > 0:27:06And then what we can do is use the deterrent granules
0:27:06 > 0:27:07and then a brown spot repair.
0:27:07 > 0:27:09Cost for that'll be £100.
0:27:09 > 0:27:14- That's perfect, thank you. - Well, we'll crack on, then.
0:27:14 > 0:27:15Right, I've done the dog poo.
0:27:15 > 0:27:17It wasn't loads.
0:27:17 > 0:27:18- CLAUDE:- There's no question,
0:27:18 > 0:27:20£100 for jobs that really are quite simple.
0:27:20 > 0:27:22- BUSHRA:- Harrison's in his element.
0:27:22 > 0:27:26The mobile team has a great opportunity for making lots of cash.
0:27:26 > 0:27:28- There.- Thank you very much. - And there's the receipt for you.
0:27:28 > 0:27:30Brilliant, thank you very much.
0:27:30 > 0:27:31At the spa...
0:27:31 > 0:27:33Time to see Mummy!
0:27:33 > 0:27:35Look at you, hello, darling!
0:27:35 > 0:27:38..finally underway, team Vitality...
0:27:38 > 0:27:40Which one do you want? Yeah!
0:27:40 > 0:27:44..cashing in on treatments and pooch products.
0:27:44 > 0:27:46So, it's £144.98, please.
0:27:46 > 0:27:48Brilliant, OK.
0:27:50 > 0:27:51Aw, he's loving it.
0:27:51 > 0:27:52Directing his team...
0:27:52 > 0:27:54Give him the fizz bath on his feet.
0:27:54 > 0:27:56I'll keep my hands clean.
0:27:56 > 0:27:58..project manager Charles.
0:27:58 > 0:28:00So, who would like to start brushing?
0:28:00 > 0:28:02Yeah, day's going really well.
0:28:02 > 0:28:03It seems that Michaela and Jade,
0:28:03 > 0:28:05given they naturally have longer hair,
0:28:05 > 0:28:07they're used to kind of combing hair.
0:28:07 > 0:28:08And I'm just prompting them along.
0:28:08 > 0:28:11He's had a bath and brush, but we also checked his pads
0:28:11 > 0:28:12because it was a little long.
0:28:12 > 0:28:14You know what? You go and explain it to the customer.
0:28:14 > 0:28:16- All right, yeah.- Yeah? Cool.
0:28:16 > 0:28:18Michaela is running the appointment schedule,
0:28:18 > 0:28:20she's made all the calls.
0:28:20 > 0:28:23Jade's petting the dogs and she's making the dogs feel comfortable.
0:28:23 > 0:28:26- OK, I'm just going to give him a nail file.- OK.
0:28:26 > 0:28:29Charles is just sitting back and letting them do all the work.
0:28:29 > 0:28:30I'll leave you to it.
0:28:33 > 0:28:35For Charles's mobile team,
0:28:35 > 0:28:39before picking up £150 for poop scooping...
0:28:39 > 0:28:40Hold on.
0:28:40 > 0:28:42..a lawn inspection by the boss.
0:28:42 > 0:28:45Oh, there's quite a lot still here, isn't there?
0:28:45 > 0:28:48It's just the bird poo is so much more than we thought.
0:28:48 > 0:28:50You did agree to do it though, didn't you?
0:28:50 > 0:28:52I think you've probably taken on a bit too much.
0:28:52 > 0:28:54Um, I obviously can't pay you the full amount.
0:28:54 > 0:28:57- Are you happy with £135?- Um...
0:28:57 > 0:28:58Yeah, I'm happy with that.
0:28:58 > 0:29:00- Thank you.- Thanks so much. - Thank you.
0:29:00 > 0:29:02- Cheers, we appreciate that. - Thank you.
0:29:02 > 0:29:04- Bye.- Take care.
0:29:04 > 0:29:06Ah! I'm pooped.
0:29:08 > 0:29:10Three miles away...
0:29:10 > 0:29:11Look at the little one!
0:29:11 > 0:29:14..next task for James's team...
0:29:14 > 0:29:16- Hello!- How you doing? - Nice to see you again.
0:29:16 > 0:29:18..charity photo shoot.
0:29:18 > 0:29:20Did you want individual shots of the dogs?
0:29:20 > 0:29:23Do what you feel is right and best for the charity.
0:29:23 > 0:29:27- Yeah, yeah, yeah.- Capturing the fundraising sweatshirts.- Yeah, yeah.
0:29:29 > 0:29:31That's it, get a close-up as well, Bushra.
0:29:31 > 0:29:34One, two, three, go! Go on!
0:29:34 > 0:29:35GROWLING
0:29:35 > 0:29:38- Oh, that's not the photo... - Oh, oh, oh!
0:29:38 > 0:29:40- SNARLING - Oi! Little shit.
0:29:40 > 0:29:43- Oh, that's it.- That's a nice one.
0:29:43 > 0:29:45- CLAUDE:- They've got the models hugging the dogs.
0:29:45 > 0:29:47It's all very cute.
0:29:47 > 0:29:48Well done.
0:29:48 > 0:29:50But they've missed the whole point.
0:29:50 > 0:29:53The charity wants to raise money by selling those sweatshirts,
0:29:53 > 0:29:55and that's the reason for the photo shoot.
0:29:55 > 0:29:57- Ah, that's the one! Look! - Yeah.- Look at that!
0:29:57 > 0:29:58But you can barely see them.
0:29:58 > 0:30:00- Hi, Nadine.- Hi, hi.
0:30:00 > 0:30:03So, we'll have a little flick through and show you what we've got.
0:30:03 > 0:30:05This one's perfect.
0:30:05 > 0:30:07Would've been helpful if you'd have said to him,
0:30:07 > 0:30:10"Can move your arm, so that you can see the sweatshirt?"
0:30:10 > 0:30:14- Yeah.- Can you see the issue with this one? They're blurry.
0:30:14 > 0:30:16I don't think there's ten there
0:30:16 > 0:30:18that I could really use for the objective.
0:30:18 > 0:30:22If you give me all of the shots, then I'll give you 125.
0:30:22 > 0:30:26- Yeah, we'll agree the £125, then. OK?- Thank you.
0:30:26 > 0:30:28- No worries. - Take care, bye.- See you.
0:30:31 > 0:30:33At the training centre...
0:30:33 > 0:30:36- Go!- Come on.
0:30:36 > 0:30:40..doggy dancing in full swing.
0:30:40 > 0:30:41Spin round. Yeah!
0:30:44 > 0:30:46Good boy!
0:30:46 > 0:30:48Sit. Cry.
0:30:48 > 0:30:50- Hey!- Well done, everybody.
0:30:50 > 0:30:53Time to take course payments
0:30:53 > 0:30:55and sell profitable products.
0:30:55 > 0:30:58- Hello! Right, so Godfrey...- 35.
0:30:58 > 0:31:01- Yeah.- I spoke to one of the other customers
0:31:01 > 0:31:02and she was only paying 25.
0:31:02 > 0:31:04Apologies. There was a miscommunication
0:31:04 > 0:31:07that happened yesterday but if you're happy with the 25,
0:31:07 > 0:31:09- we'll honour that.- And were you interested in the little treats
0:31:09 > 0:31:11that we've brought along as well?
0:31:11 > 0:31:14- Got some Pawsecco.- No, I'll just have the session, please.
0:31:14 > 0:31:16- No problem.- No problem at all.
0:31:16 > 0:31:17There you go.
0:31:17 > 0:31:19It seemed like her back was already up
0:31:19 > 0:31:21and she wasn't really as interested in the products.
0:31:21 > 0:31:24- Everybody that's been overcharged won't spend any more.- Yeah.
0:31:24 > 0:31:27With the pricing a dog's dinner...
0:31:27 > 0:31:28Hello, everybody.
0:31:28 > 0:31:31..Elizabeth and Joanna come clean to their next group.
0:31:31 > 0:31:34Who have we got here that paid over the £25, please?
0:31:34 > 0:31:36Six of you. Our apologies.
0:31:36 > 0:31:38There's been a little bit of confusion,
0:31:38 > 0:31:41but we just wanted to clarify that the price for today is £25.
0:31:41 > 0:31:44- We will sort your payments out at the end, all right?- Brilliant.
0:31:44 > 0:31:45We gave people a refund.
0:31:45 > 0:31:48If we lose because of that, it's down to management.
0:31:48 > 0:31:49James overcharged people.
0:31:49 > 0:31:51They're actually talking amongst themselves
0:31:51 > 0:31:53and know that people are paying different price points.
0:31:53 > 0:31:55We're going to head up to the paddock.
0:31:55 > 0:31:56And we're going to play Temptation Alley.
0:32:00 > 0:32:03At the spa, appointments over.
0:32:03 > 0:32:05I'm going to give the sub team a call.
0:32:05 > 0:32:07Charles heads off to help the rest of his team...
0:32:09 > 0:32:10Hello.
0:32:10 > 0:32:12..who are knee deep in dogs.
0:32:12 > 0:32:13PHONE RINGS
0:32:13 > 0:32:15Hello.
0:32:15 > 0:32:16We're finished at the spa.
0:32:16 > 0:32:18Now, have you got some leads for us to follow up on?
0:32:18 > 0:32:21- You're going to have to come to us, I think.- Right, no problem.
0:32:21 > 0:32:22Good luck, mate.
0:32:23 > 0:32:25At a new appointment...
0:32:25 > 0:32:28Get all the dogs. Just put them all on the chair,
0:32:28 > 0:32:30like a group shot, if that's OK.
0:32:30 > 0:32:33..the sub team have six pooches to pose.
0:32:33 > 0:32:35- No, no, no, no! - ANISA LAUGHING
0:32:35 > 0:32:36Quick, quick!
0:32:37 > 0:32:41Calm... Honestly, if you're screaming and yelping,
0:32:41 > 0:32:42they're not going to come.
0:32:42 > 0:32:45Anisa, Anisa, you need to get them in the picture.
0:32:45 > 0:32:47GROWLING
0:32:47 > 0:32:49- Oh, he's not happy. - SHE LAUGHS
0:32:49 > 0:32:52Come. Come on. Come on, come, come, come, come.
0:32:52 > 0:32:53Yay!
0:32:53 > 0:32:57Last session of the day for Elizabeth and Joanna.
0:32:57 > 0:33:00Okey dokey. Who likes Prosecco?
0:33:00 > 0:33:03With refunds in back pockets...
0:33:03 > 0:33:07So we've got doggie rose. We've also got some doggie beer.
0:33:07 > 0:33:08Take a bottle of beer, I think.
0:33:08 > 0:33:10Next person.
0:33:10 > 0:33:13..the pooch products finally start to shift.
0:33:16 > 0:33:186:00pm.
0:33:18 > 0:33:21- We've got one hour of trading left. - We need to crack on from here.
0:33:22 > 0:33:26For both teams, last chance to scoop up cash.
0:33:26 > 0:33:28- Let's just have a quick look. - Yeah.- That's one of my favourites.
0:33:28 > 0:33:31- You've got pretty much what I asked for.- Perfect.
0:33:31 > 0:33:34- Fantastic.- Thank you so much. - Thank you so much.
0:33:34 > 0:33:37- So what is this going to cost me?- It would be £125.
0:33:37 > 0:33:39That sounds good.
0:33:39 > 0:33:42Just take your time with that. Otherwise, you'll smash through it.
0:33:42 > 0:33:45- That's for you. - Perfect, thanks very much.- Sure.
0:33:45 > 0:33:46Well done.
0:33:48 > 0:33:51- How are we?- Hi!
0:33:51 > 0:33:53Team Vitality reunited.
0:33:53 > 0:33:56We need you to pick up poo. The shovels are a waste of time.
0:33:56 > 0:33:58- Just a waste of time.- Just use your bags.- Just gloves and a bag.
0:33:58 > 0:34:00One, two, three. Eurgh, eurgh!
0:34:00 > 0:34:02- I feel like it's...- Get messy. Get messy with it.
0:34:02 > 0:34:04- Oh, God! It just went into the grass.- Bleurgh!
0:34:04 > 0:34:07Don't pump it in, though. We'll not get it back out.
0:34:07 > 0:34:09- Oh, my God! - SHE RETCHES
0:34:09 > 0:34:13- I'll take some of the doggy beer. Six of them.- Six? Yeah.
0:34:13 > 0:34:15With deadline fast approaching,...
0:34:15 > 0:34:17There you go, there you go.
0:34:17 > 0:34:18..last snaps...
0:34:18 > 0:34:20- There's some really nice ones. - Thank you so much.
0:34:20 > 0:34:23..and a final push on poo.
0:34:23 > 0:34:25I'm the turd catcher.
0:34:25 > 0:34:27Come to me, turds.
0:34:27 > 0:34:30- Very pleased.- Thank you.- Come on.
0:34:30 > 0:34:33- You just missed a little bit. - Did we?- There's the old bit there.
0:34:33 > 0:34:35- Yeah, yeah.- That bit there.
0:34:35 > 0:34:37- Thank you very much.- Thank you.
0:34:37 > 0:34:39And again, and again. He's loving that.
0:34:39 > 0:34:40What do you think, guys?
0:34:40 > 0:34:43- 55 quid or it's finished. - We're going to lose it. 55.
0:34:43 > 0:34:47- Next one.- I feel like a Ghostbuster.
0:34:47 > 0:34:49We should have been called Poobusters.
0:34:49 > 0:34:52We can do you a case for £30.
0:34:52 > 0:34:54- Oh, go on.- Thank you so much.
0:34:57 > 0:34:59Right, guys, we've passed our deadline.
0:34:59 > 0:35:01We've sold as much as we can today.
0:35:01 > 0:35:04- High fives all round, you know? Awesome work. Good work.- Well done.
0:35:04 > 0:35:07- Let's go and get ourselves some Pawsecco!- Yeah, baby!
0:35:09 > 0:35:12Tonight, tallies will be totalled.
0:35:14 > 0:35:16Tomorrow in the boardroom...
0:35:16 > 0:35:18face the top dog.
0:35:29 > 0:35:30You can go to the boardroom now.
0:35:53 > 0:35:57Well, I guess if nothing else,
0:35:57 > 0:35:59you've found out how much people love their pets.
0:35:59 > 0:36:03So, Charles, project manager, what did you do?
0:36:03 > 0:36:05So initially, I looked at the team splits.
0:36:05 > 0:36:09I put Anisa, Andrew and Sarah on the mobile team
0:36:09 > 0:36:11and I put Andrew as sub team leader.
0:36:11 > 0:36:14Anisa tried to be sub team leader, though, didn't she?
0:36:14 > 0:36:16I'll be honest, my experience last week
0:36:16 > 0:36:20- was that she struggles to handle the pressure.- Right, OK.
0:36:20 > 0:36:24Now, you went to visit these two locations, a spa...
0:36:24 > 0:36:27- Yeah, and...- And the other one was like a training centre.- Exactly.
0:36:27 > 0:36:32We decided that the spa looked like the best facility to monetise.
0:36:32 > 0:36:34- So you got the spa?- We did, indeed.
0:36:34 > 0:36:37- I think you were after it also.- Yeah.- Yeah.
0:36:37 > 0:36:41Right, so, mobile team, what did you do on the first day?
0:36:41 > 0:36:43So we had two corporate clients to see.
0:36:43 > 0:36:48We went to a nice hall, pitching a pooper scooping service.
0:36:48 > 0:36:52- And your punch line was scoops and shoots?- Yes.
0:36:52 > 0:36:54Sounds a bit sinister, really.
0:36:54 > 0:36:55Sounds like you clean the dogs up
0:36:55 > 0:36:58and then you give it to the vet to put them down.
0:36:58 > 0:37:01- Hmm... Did you get it? - We did get that one, yes.
0:37:01 > 0:37:03You did. You also pitched for that, did you? And you didn't get that.
0:37:03 > 0:37:06- Didn't get it. - Not looking great over there, is it?
0:37:06 > 0:37:08- Next?- ANDREW:- There was another job to bid for,
0:37:08 > 0:37:11so we then moved on to the commercial photo shoot.
0:37:11 > 0:37:14- For a charity?- Charity, yeah. - You didn't get that one, did you?
0:37:14 > 0:37:17- No, we didn't.- From what I understood, Sarah,
0:37:17 > 0:37:21- you came in at 475...- Yeah. - And then 225 and then you said 250.
0:37:21 > 0:37:24- Yeah.- And then, in the end, the woman thought to herself,
0:37:24 > 0:37:26"Do you know what? This lot don't know what they're doing."
0:37:26 > 0:37:28We were trying to come across, you know, as a professional shoot,
0:37:28 > 0:37:31and so we tried to sell ourselves, but I think, yeah,
0:37:31 > 0:37:32when we came in, as you say,
0:37:32 > 0:37:35- it was a bit muddled in the way that we negotiated.- Hmm.
0:37:35 > 0:37:37Anyway, what else did you do on day one?
0:37:37 > 0:37:40We needed to drum up business for ourselves the next day
0:37:40 > 0:37:41but we got a call from the other team
0:37:41 > 0:37:43asking us to take one of their leads on.
0:37:43 > 0:37:45- To make appointments for them.- OK.
0:37:45 > 0:37:47Yeah. And, luckily, we did decide not to and on the common,
0:37:47 > 0:37:50we got two appointments for the next day.
0:37:50 > 0:37:53Right. Now, tell me what happened on day two with your team.
0:37:53 > 0:37:56When we got to the spa, the first client hadn't shown up,
0:37:56 > 0:37:58so we had an hour of downtime, which was unfortunate,
0:37:58 > 0:38:00and then we had a really good day from them.
0:38:00 > 0:38:02Every client that came in, I think we upsold.
0:38:02 > 0:38:05They were happy with the service. No refunds.
0:38:05 > 0:38:06And we got good money for it.
0:38:06 > 0:38:10OK, so what happened with you on the stately home job
0:38:10 > 0:38:11where you had to remove dog poo?
0:38:11 > 0:38:13She basically said, "Can you get the bird poo as well?"
0:38:13 > 0:38:15Which we agreed to get...
0:38:15 > 0:38:18- Well, surely, you should have gone kerching at that point.- Yeah. Yeah.
0:38:18 > 0:38:20No? You done it for the same price?
0:38:20 > 0:38:24Yeah, well, we wanted to make sure the customer service was there.
0:38:24 > 0:38:26It's like, if you're car cleaning, someone says, "Clean my car.
0:38:26 > 0:38:29"Now clean my wife's also."
0:38:29 > 0:38:31I agree, we should have probably uplifted
0:38:31 > 0:38:33but I did upsell, Lord Sugar, a treatment on top,
0:38:33 > 0:38:35so we did upsell to her for doing a brown spot treatment
0:38:35 > 0:38:38and we didn't fulfil both sides of the park for that,
0:38:38 > 0:38:40but we did get an extra small amount for that.
0:38:40 > 0:38:42Right, so, Anisa?
0:38:42 > 0:38:46- Did you do much?- Yeah, the geese poo and just getting everything done.
0:38:46 > 0:38:48You were a bit overwhelmed by it all, weren't you?
0:38:48 > 0:38:50There was so much geese poo when we got there,
0:38:50 > 0:38:52it was a bit overwhelming, but we got through it.
0:38:52 > 0:38:55You were due to get 150. But you got 135.
0:38:55 > 0:38:58Yeah, we didn't have time to do the other half.
0:38:58 > 0:38:59Did you become an expert in differentiating
0:38:59 > 0:39:01- between the different... - Well, that was the concern.
0:39:01 > 0:39:03We tried to say we would just get the bigger...
0:39:03 > 0:39:05- That was the concern. - ..the bigger poo.
0:39:05 > 0:39:08So generally, Charles - good team leader?
0:39:09 > 0:39:12We didn't really have much to do with the other team.
0:39:12 > 0:39:14We were sort of left to our own devices, really.
0:39:14 > 0:39:17- Did you do much yourself, Charles? - Absolutely. Made decisions as to...
0:39:17 > 0:39:20You know, absolutely, it was important that Jane and Michaela
0:39:20 > 0:39:21were involved in the decisions,
0:39:21 > 0:39:23because for me, leadership's about clarity,
0:39:23 > 0:39:26and I think I assisted both of you in everything we were doing
0:39:26 > 0:39:27and I was happy with what we all did.
0:39:27 > 0:39:30OK. All right. Let's move on to Graphene.
0:39:30 > 0:39:32Now then, James.
0:39:32 > 0:39:36Project manager, that's rather unusual - one week after another.
0:39:36 > 0:39:37It was the right task for me.
0:39:37 > 0:39:41It was sales, negotiation, and dogs.
0:39:41 > 0:39:43She's a dog lover.
0:39:43 > 0:39:46We know she's barking mad also but...
0:39:46 > 0:39:48So tell me how you set your teams up.
0:39:48 > 0:39:51Training class team was actually Elizabeth and Joanna.
0:39:51 > 0:39:53- Isn't that where you can make most of the money?- Yeah.
0:39:53 > 0:39:55I was sure that you could make a lot of money in it
0:39:55 > 0:39:57and that's why I put Elizabeth there.
0:39:57 > 0:39:59You're the project manager, no?
0:39:59 > 0:40:00The reason being,
0:40:00 > 0:40:03I thought Elizabeth would be very good at running a training class.
0:40:03 > 0:40:06Oh, yes. Miss Bossy Boots. I should imagine she would be, yeah.
0:40:06 > 0:40:08Do you know what? When I came into this boardroom,
0:40:08 > 0:40:10I half expected you to be sitting in this chair!
0:40:10 > 0:40:13- THEY CHUCKLE - OK. Anyway, you didn't get the spa.
0:40:13 > 0:40:15- Yeah.- You wanted the spa, didn't you?
0:40:15 > 0:40:17May I explain, Lord Sugar? We went to both venues.
0:40:17 > 0:40:18Simple question.
0:40:18 > 0:40:21- And I felt that...- Did you want the spa?- We did a little bit, yes.
0:40:21 > 0:40:23It's a slightly close second on the training venue.
0:40:23 > 0:40:25OK, so you didn't get the spa
0:40:25 > 0:40:28- so you ended up getting the training venue.- We did.- Hmm.
0:40:28 > 0:40:31James, you went and saw this country home.
0:40:31 > 0:40:33- We went and saw the country home. - You didn't get that either.
0:40:33 > 0:40:36Harrison went in there a bit too enthusiastically
0:40:36 > 0:40:38and said that you wanted to clean the whole place.
0:40:38 > 0:40:41- Everything.- No!- The whole area.- No.
0:40:41 > 0:40:44There is more dog mess there than the whole of Paris.
0:40:44 > 0:40:46It was 100 hectares. I didn't say I was going to clean that.
0:40:46 > 0:40:48Right. Now, Elizabeth and Joanna.
0:40:48 > 0:40:51You have to start drumming up some appointments.
0:40:51 > 0:40:54- Yes.- And you chose a price of £25.
0:40:54 > 0:40:57Yes, that's right. We were running short on time
0:40:57 > 0:40:59so we handed it across to the project management team.
0:40:59 > 0:41:03Right, but then you decided to sell services
0:41:03 > 0:41:06- for £45, didn't you? - We knew we'd lost out on the spa.
0:41:06 > 0:41:07They told me it was lucrative,
0:41:07 > 0:41:09so we knew that we had to claw back some money.
0:41:09 > 0:41:11I banged out the calls in about half an hour,
0:41:11 > 0:41:14booked nine appointments and made £335 revenue.
0:41:14 > 0:41:16So on day two, we've got people coming there,
0:41:16 > 0:41:20saying that he'd sold for £35 or 40
0:41:20 > 0:41:22and they're talking to the lady next door
0:41:22 > 0:41:25and the lady next door says, "What? No, I only paid 20."
0:41:25 > 0:41:29Yeah, we just apologised and said that the correct amount was 25.
0:41:29 > 0:41:31So you gave them their money back?
0:41:31 > 0:41:33- We did, and...- I mean, I wasn't happy when I found out about that.
0:41:33 > 0:41:36Well, the point is, James, you might think to yourself,
0:41:36 > 0:41:39I've demonstrated that I can get 45 quid for them.
0:41:39 > 0:41:40- Yeah.- But done is done.
0:41:40 > 0:41:43Didn't you think you were going to get sussed out in the end?
0:41:43 > 0:41:45It was just a choice I had to make at the time.
0:41:45 > 0:41:46I think that was a big, big mistake.
0:41:48 > 0:41:51Anyway, so, you had a captured audience there,
0:41:51 > 0:41:54then you started selling them stuff, didn't you?
0:41:54 > 0:41:56We did and that's one of the reasons we decided to say, look,
0:41:56 > 0:41:59if we've got people happy that they're paying the right price,
0:41:59 > 0:42:00we get more of a chance of selling
0:42:00 > 0:42:02and we actually did achieve some good sales.
0:42:02 > 0:42:04They might have trusted you, then.
0:42:04 > 0:42:06You know, and that's why they may have bought a bit of stuff off you.
0:42:06 > 0:42:09OK, so, and then we've got the photo job.
0:42:09 > 0:42:11Yeah. So we took 200 pictures.
0:42:11 > 0:42:14She wanted 10 or 20 that she could use on her social media or website.
0:42:14 > 0:42:16Didn't like any of them, did she?
0:42:16 > 0:42:18- Didn't want them at all, yeah?- Yeah.
0:42:18 > 0:42:21She had these T-shirts on and she wanted the branding in it
0:42:21 > 0:42:24and a lot of the branding was covered in some of them, so...
0:42:24 > 0:42:27The original price was £150.
0:42:27 > 0:42:30- And she paid you how much in the end?- She paid £125.- Hmm.
0:42:30 > 0:42:33Right, well, I'll tell you what we're going to do now,
0:42:33 > 0:42:35ladies and gentlemen. We're going to start looking at this money.
0:42:35 > 0:42:41So, Karren, please, tell me about Vitality's doggy spa sales.
0:42:41 > 0:42:46Well, doggy spa sales generated £325.
0:42:46 > 0:42:50The mobile team generated £375,
0:42:50 > 0:42:56and across the two teams they sold £114.75 of additional merchandise,
0:42:56 > 0:43:01making a total of £814.75.
0:43:02 > 0:43:06Right. Claude, same thing for Graphene, please.
0:43:06 > 0:43:10The dog training sales amounted to £435.
0:43:10 > 0:43:14The mobile team sales, £435.
0:43:14 > 0:43:18And the dogged determination of Elizabeth and Joanna
0:43:18 > 0:43:23produced merchandise sales of £407.92,
0:43:23 > 0:43:27making a total of £1,277.92.
0:43:27 > 0:43:32Well, there you are, James, you won. So congratulations.
0:43:32 > 0:43:34After working like a dog all day,
0:43:34 > 0:43:36you're going to a top-notch spa
0:43:36 > 0:43:39to get a 24-carat gold facial treatment.
0:43:39 > 0:43:41Off you go and I'll see you on the next task.
0:43:53 > 0:43:57Right, Charles, go off and come back shortly and we'll discuss it
0:43:57 > 0:44:00and we'll see who's going to remain in the process, OK?
0:44:10 > 0:44:12A central London luxury spa...
0:44:14 > 0:44:16You've got very soft hands. Oh!
0:44:16 > 0:44:17Oh, that's nice.
0:44:17 > 0:44:19- Mm. - LAUGHTER
0:44:21 > 0:44:23- Mm. Mm. - THEY LAUGH
0:44:23 > 0:44:25I feel great winning this task.
0:44:25 > 0:44:27Usually people don't step up two weeks in a row
0:44:27 > 0:44:29to be project manager.
0:44:29 > 0:44:30Oh, that's so nice.
0:44:30 > 0:44:32But I took a calculated risk and it turned out well.
0:44:33 > 0:44:38Whatever is being rolled on my face is absolutely incredible.
0:44:39 > 0:44:41I definitely am getting stronger each week.
0:44:41 > 0:44:43I do need to step up as project manager,
0:44:43 > 0:44:46but I will prove that I've got what it takes to succeed.
0:44:46 > 0:44:48Have I just been born?
0:44:48 > 0:44:50- Well done.- Cheers.
0:44:50 > 0:44:52I'd just like to say thank you very much.
0:44:52 > 0:44:55Everyone has fully pitched in to this task.
0:44:55 > 0:44:56- Cheers to that, boy. - Thank you, guys.
0:44:56 > 0:44:58Cheers. Cheers, everyone.
0:45:05 > 0:45:08Where were the failings on your behalf?
0:45:08 > 0:45:10There was a lack of urgency, just not enough speed.
0:45:10 > 0:45:11Whose fault is that?
0:45:11 > 0:45:13I'm going to have to say it was Anisa's fault for that.
0:45:13 > 0:45:15She was useless and she just moans and moans
0:45:15 > 0:45:17and moans and moans, all day.
0:45:17 > 0:45:20We had to line up six dogs. Looking at us,
0:45:20 > 0:45:22now you tell me if you can do that in under an hour.
0:45:22 > 0:45:24Shut up, Anisa, get on with the task.
0:45:24 > 0:45:27- CHARLES:- The pitches, it seemed like it was a bit of a shambles.
0:45:27 > 0:45:28The second pitch, I pitched high,
0:45:28 > 0:45:30because we weren't making enough money.
0:45:30 > 0:45:32I thought we'd under sold the first pitch
0:45:32 > 0:45:34and you can always come down. You can't go up.
0:45:34 > 0:45:35Sarah's numbers were all over the place,
0:45:35 > 0:45:37charging 475, then down to 250.
0:45:37 > 0:45:39The model over costings wasn't helpful,
0:45:39 > 0:45:42but I don't feel that had anything to do with the failure of the task.
0:45:42 > 0:45:43Sarah says she's a great entrepreneur.
0:45:43 > 0:45:45I don't see what she's done on this task.
0:45:45 > 0:45:48You should have put you and Michaela on different sides.
0:45:48 > 0:45:51- Why?- Have you thought about that? Because you've got dogs...
0:45:51 > 0:45:53- I haven't got a dog. - Yeah, you have.- No, I don't.
0:45:53 > 0:45:55Andrew is just mental.
0:45:55 > 0:45:57He's just so defensive and disruptive.
0:45:57 > 0:45:59It's just unnecessary at this point in the day.
0:45:59 > 0:46:01- SHE SIGHS - I feel sick.
0:46:10 > 0:46:12PHONE RINGS
0:46:12 > 0:46:13Yes, Lord Sugar.
0:46:13 > 0:46:17- Can you send the candidates in, please?- Yes, Lord Sugar.
0:46:17 > 0:46:18Lord Sugar will see you now.
0:46:28 > 0:46:32Well, I assume you understand being the eighth week
0:46:32 > 0:46:34that I need to work out
0:46:34 > 0:46:38whether I'm wasting my time with certain candidates, OK?
0:46:38 > 0:46:41- So you got the spa, Charles, right?- Yes.
0:46:41 > 0:46:46Now, the spa was where a lot of the money could be made.
0:46:46 > 0:46:48- Absolutely.- Yeah. But you didn't.
0:46:48 > 0:46:50I mean, you should have realised
0:46:50 > 0:46:54that the more dogs you process, the more money you're going to make.
0:46:54 > 0:46:58- Absolutely.- But you only processed four dogs.
0:46:58 > 0:47:01- Um...- So why didn't that happen?
0:47:01 > 0:47:04Well, as I say, we made as many phone calls as we could.
0:47:04 > 0:47:07We physically didn't have time to make some more calls,
0:47:07 > 0:47:10which is why we did try to get some help from the sub team.
0:47:10 > 0:47:11And you said, "No, we've got no time."
0:47:11 > 0:47:14Yeah, we were canvassing for our own leads for that day.
0:47:14 > 0:47:17Not very good, is it? I mean, to tell them, "No, clear off."
0:47:17 > 0:47:21- Well...- A few more slots booked in, we could have got £240 worth.
0:47:21 > 0:47:24And then you'd have had the upsale potentials.
0:47:24 > 0:47:27- Yeah.- My question would be how come they didn't drum up more business?
0:47:27 > 0:47:29I could throw the same back to you.
0:47:29 > 0:47:31If you'd got the right price for this stately home,
0:47:31 > 0:47:33which might have been another £200 or £300 worth of revenue...
0:47:33 > 0:47:36If we'd even increased it to the price that the others bid for,
0:47:36 > 0:47:38we'd still be in this mess. We're £400 down
0:47:38 > 0:47:40and the money was lost on their side.
0:47:40 > 0:47:42Well, no, because, you know,
0:47:42 > 0:47:45you charged 120 quid to do that stately home.
0:47:45 > 0:47:47I mean, Claude's team, they got paid that
0:47:47 > 0:47:48for just doing some bloke's garden.
0:47:48 > 0:47:50Can I just say? In the car, I suggested to both of you
0:47:50 > 0:47:52that we go in high for a commercial property,
0:47:52 > 0:47:55because we could make more money, and no-one listened to me.
0:47:55 > 0:47:57So why doesn't your general team-mates
0:47:57 > 0:47:58have any confidence in you?
0:47:58 > 0:48:00I don't know, I just think I'm underestimated
0:48:00 > 0:48:01and I do have good points.
0:48:01 > 0:48:04All I hear from Karren is you get flustered
0:48:04 > 0:48:08and you're flapping around and think everything that goes wrong is funny.
0:48:08 > 0:48:09I think you have to have a sense of humour
0:48:09 > 0:48:12- about some of the process sometimes. - We're all in stitches about this.
0:48:12 > 0:48:14Yeah, the only problem I had with the pitch is that
0:48:14 > 0:48:16a couple of expletives had been used around the client
0:48:16 > 0:48:18that could have cost us the pitch.
0:48:18 > 0:48:20Yeah, I heard about that,
0:48:20 > 0:48:22and I had a long chat with you, Andrew,
0:48:22 > 0:48:25about getting your act right a couple of weeks ago,
0:48:25 > 0:48:26and you seem to have ignored me.
0:48:26 > 0:48:28You're 26 years old.
0:48:28 > 0:48:30That's equivalent to three years old in dog years.
0:48:30 > 0:48:34You're still showing immaturity as far as I'm concerned.
0:48:34 > 0:48:37Jade, where's the fault in this task lay?
0:48:37 > 0:48:40There wasn't necessarily enough structure in the day.
0:48:40 > 0:48:43Was that cos the project manager didn't organise you well?
0:48:43 > 0:48:46I think generally you helped us.
0:48:46 > 0:48:49Did you think he done anything, Michaela?
0:48:49 > 0:48:51Maybe not as much as what he could have.
0:48:51 > 0:48:55- What would you expect me to do, I'm curious?- Well, sell some slots.
0:48:55 > 0:48:56Bring some punters in. Bring some dogs in.
0:48:56 > 0:48:59- It wasn't from lack of trying. - Michaela made the phone calls,
0:48:59 > 0:49:03Michaela made the appointments, Jade looked after the dogs.
0:49:03 > 0:49:05Michaela, what have you got to say?
0:49:05 > 0:49:08Erm, there were times that I felt like I was the project manager.
0:49:08 > 0:49:09I felt more pressure on this task
0:49:09 > 0:49:13than what I did the task when I was actually the project manager.
0:49:13 > 0:49:17- OK. Charles.- Yeah.- Who are you bringing back into this boardroom?
0:49:17 > 0:49:21Um, I'm going to bring Andrew back and I will bring Anisa.
0:49:21 > 0:49:23I did deliver the job. I delivered the job.
0:49:23 > 0:49:27- You three ladies, go back to the house, OK?- Thank you.
0:49:32 > 0:49:34I'd like you to step outside
0:49:34 > 0:49:38and I'm going to discuss this matter with Karren and Claude,
0:49:38 > 0:49:42and I'm going to decide who is remaining in this process, OK?
0:49:42 > 0:49:43Thank you, Lord Sugar.
0:49:49 > 0:49:52Well, what a mess. It was very poor indeed.
0:49:52 > 0:49:56Charles has actually lost six out of eight tasks so far.
0:49:56 > 0:49:59Oh, he loves a bit of delegation does Charles,
0:49:59 > 0:50:01and he thinks great leadership
0:50:01 > 0:50:03is about directing people to do his job.
0:50:03 > 0:50:06I don't think over the weeks that he's done very much.
0:50:06 > 0:50:11Andrew. Do you know what? I did warn him about his laddish behaviour.
0:50:11 > 0:50:14And he's just taken no notice whatsoever.
0:50:14 > 0:50:16He's swearing in front of clients.
0:50:16 > 0:50:18He's young for his age. He's a man-child.
0:50:18 > 0:50:22I think that he has tried to be less laddish, but old habits die hard.
0:50:22 > 0:50:26Well, Anisa, she is a mystery to me.
0:50:26 > 0:50:27Doesn't seem to do anything.
0:50:27 > 0:50:29Laughs and giggles at everything.
0:50:29 > 0:50:31She's completely unfocused.
0:50:31 > 0:50:34I think she would drive you mad if you went into business with her.
0:50:34 > 0:50:36I think maybe in her industry,
0:50:36 > 0:50:38it is OK to lark about, to joke about a bit,
0:50:38 > 0:50:41but I think in this process she hasn't got the approval
0:50:41 > 0:50:42of her other colleagues.
0:50:47 > 0:50:50PHONE RINGS
0:50:50 > 0:50:52- Yes, Lord Sugar.- Can you send the three of them in, please?
0:50:52 > 0:50:55Yes, Lord Sugar. You can go to the boardroom now.
0:51:08 > 0:51:11It's two thirds of the way through the process,
0:51:11 > 0:51:13so this is time to be serious, really.
0:51:13 > 0:51:15It's time for me to be serious,
0:51:15 > 0:51:20and I have to work out whether I'm wasting my time with dead wood.
0:51:20 > 0:51:22So, Andrew...
0:51:22 > 0:51:25- Yes, Lord Sugar.- We've had a lot of dialogue about you
0:51:25 > 0:51:29in the past few weeks about this laddish behaviour.
0:51:29 > 0:51:33Can I say? My customer service has been phenomenal, I'd like to think.
0:51:33 > 0:51:36I didn't think so, when you were swearing in front of the client,
0:51:36 > 0:51:38- when you're pitching.- What's with the swearing? What is with it?
0:51:38 > 0:51:41I don't come from a corporate world. I don't go to boardrooms.
0:51:41 > 0:51:44I come from bars, I come from shops, and now I'm working as an engineer
0:51:44 > 0:51:46and working with a lot of blue-collar engineers.
0:51:46 > 0:51:49- So can't you adapt? - Um, I have adapted.
0:51:49 > 0:51:51- Not very well. - I've come to this process...
0:51:51 > 0:51:54Charles, you claimed that you took your family business...
0:51:54 > 0:51:56- Absolutely.- It was losing 350 grand a year
0:51:56 > 0:51:58and now it makes 200,000 a year.
0:51:58 > 0:52:00- Absolutely.- So if I was to speak to your dad,
0:52:00 > 0:52:02- that's what he would tell me? - Absolutely.
0:52:02 > 0:52:03He'd say, "My son done it all."
0:52:03 > 0:52:06He wouldn't say I've done it all, but most likely, yeah.
0:52:06 > 0:52:08I always outperform the market, every single place I go to.
0:52:08 > 0:52:11You haven't outperformed the market here, have you?
0:52:11 > 0:52:13Possibly haven't shown my true colours, no.
0:52:13 > 0:52:16No. Anisa, you say the most important thing in business
0:52:16 > 0:52:18- is to have fun.- Well, to...
0:52:18 > 0:52:20You know, if you want to be in the business to have fun,
0:52:20 > 0:52:22you should open a funfair.
0:52:22 > 0:52:24It ought to be enjoyable and all I can say is I really,
0:52:24 > 0:52:27really put my... Everything I had into the last task as well.
0:52:27 > 0:52:30How can you laugh all the time and giggle, when things go wrong?
0:52:30 > 0:52:31I don't laugh all of the time.
0:52:31 > 0:52:33For example, I came up with the pricing strategy.
0:52:33 > 0:52:35I said we should be charging more for a commercial property
0:52:35 > 0:52:37and I just got shot down for it.
0:52:37 > 0:52:40- You only said that once but you said it dead timid and shy.- I didn't!
0:52:40 > 0:52:41You should have came forward
0:52:41 > 0:52:44- and said, "No, this is what we need to do."- I did, then Sarah was like,
0:52:44 > 0:52:45"No, that's not what we should do."
0:52:45 > 0:52:48And if I hadn't taken my photography and delivered it the way I could,
0:52:48 > 0:52:49we wouldn't have made any revenue at all.
0:52:49 > 0:52:52That was all down to me and my photography skills.
0:52:52 > 0:52:55- I had...- Sarah would have done it. I mean, there was no great skill.
0:52:55 > 0:52:57Who do you blame for the failure of it, then?
0:52:57 > 0:52:59Charles. You didn't make enough of the sales on the clients
0:52:59 > 0:53:01so that we basically could have made all that money
0:53:01 > 0:53:03- and that wasn't made at all. - So you think you priced well
0:53:03 > 0:53:05with the stately home and you did well losing...
0:53:05 > 0:53:07I contributed, saying we needed to charge that higher.
0:53:07 > 0:53:10- I did say that.- But, Anisa, no-one's got confidence with you.
0:53:10 > 0:53:12- And you don't make any decisions. - Flap, flap, flap!
0:53:12 > 0:53:14It wasn't a flap, actually, Charles. I was really focused.
0:53:14 > 0:53:15- Right, OK.- That's your opinion.
0:53:15 > 0:53:17Andrew, who should be fired, do you think?
0:53:17 > 0:53:20Charles, due to no strategy and then secondly,
0:53:20 > 0:53:24I'd say Anisa for costing us quite a bit of time in both the hall...
0:53:24 > 0:53:26- Andrew...- And the fact that she didn't do...
0:53:26 > 0:53:29Andrew, you didn't want to pick up the poo initially
0:53:29 > 0:53:30and then you got involved, fair play to you.
0:53:30 > 0:53:32- I wasn't that slow behind you at all.- I was sweating all day.
0:53:32 > 0:53:33And I was doing the photography
0:53:33 > 0:53:35which brought in most of the money, actually, so...
0:53:35 > 0:53:37You were dragging your heels...
0:53:37 > 0:53:39I wasn't dragging my heels. I got really involved.
0:53:39 > 0:53:41I got really involved. I was slow because I wanted to be thorough
0:53:41 > 0:53:44- that we didn't miss anything. - KARREN:- You were flustered.
0:53:44 > 0:53:46You were flustered.
0:53:46 > 0:53:48Lady and gentlemen,
0:53:48 > 0:53:52I think I've heard enough and I'm going to summarise the way I see it.
0:53:54 > 0:53:57Andrew, you come across to me as immature.
0:53:59 > 0:54:01The swearing, I don't like that at all.
0:54:01 > 0:54:02I did warn you about it.
0:54:03 > 0:54:07In this particular task, you undervalued the stately home job.
0:54:08 > 0:54:10You want my honest opinion?
0:54:10 > 0:54:14I think you're here maybe four or five years too early.
0:54:14 > 0:54:17I don't think you're ready yet, so, Andrew...
0:54:18 > 0:54:20..you're fired.
0:54:20 > 0:54:23Thanks for the opportunity. Cheers. Good luck, mate.
0:54:39 > 0:54:44Anisa, you say here you believe that you're good at pitching,
0:54:44 > 0:54:47selling ideas and building relationships.
0:54:47 > 0:54:49In my day-to-day life, yes, that's what I do.
0:54:49 > 0:54:51- What have you been doing here? - I've got a successful business.
0:54:51 > 0:54:53What have you been doing here, letting people...
0:54:53 > 0:54:55- I don't feel I've had an opportunity.- Week one, I accept.
0:54:55 > 0:54:58Week eight, by now, no-one's listening to you, why not?
0:54:58 > 0:55:01Maybe it is because my personality is quite fun and...
0:55:01 > 0:55:02maybe sometimes a bit giggly.
0:55:02 > 0:55:04Maybe that's why people aren't taking me seriously.
0:55:04 > 0:55:08Charles, Mr Hindsight, when it went right,
0:55:08 > 0:55:10you'll tell us why it went right.
0:55:10 > 0:55:14When it went wrong, you'll tell us why it wasn't your fault.
0:55:14 > 0:55:15Nice enough fella, I hear.
0:55:15 > 0:55:20You could be a man's best friend, but just like the dogs,
0:55:20 > 0:55:23- you seem to lay around and do nothing.- I think that's very harsh.
0:55:23 > 0:55:25- I said I don't want to hear from you any more.- Sorry.
0:55:25 > 0:55:28So, Charles, you've made life very difficult for me.
0:55:30 > 0:55:33But, Anisa, eight weeks and...
0:55:33 > 0:55:36I just want the opportunity to be able to show you that I can be...
0:55:36 > 0:55:37I think you've had the opportunity.
0:55:39 > 0:55:42Anisa, you are fired.
0:55:42 > 0:55:43Thanks for the opportunity.
0:55:43 > 0:55:45Take care.
0:55:54 > 0:55:59Charles, I'm looking for a business partner who leads.
0:55:59 > 0:56:03I don't want a consultant telling me after the event
0:56:03 > 0:56:06why my investment has gone down the pan,
0:56:06 > 0:56:08so I wish you the best of luck...
0:56:09 > 0:56:11..but, Charles, you're fired.
0:56:11 > 0:56:13Thanks for the opportunity.
0:56:20 > 0:56:25It's two thirds of the way through the process and, well, you know,
0:56:25 > 0:56:28we all know, we get a feeling for people.
0:56:28 > 0:56:32I have to close my eyes and try to envisage these people
0:56:32 > 0:56:37in business with me and in all three cases, I couldn't see it.
0:56:38 > 0:56:40PHONE RINGS
0:56:42 > 0:56:44Hello?
0:56:44 > 0:56:47- SHE GASPS - Oh, my God.
0:56:47 > 0:56:50- No-one's coming home. - He's sacked them all?
0:56:50 > 0:56:51Lord Sugar's sacked them all?
0:56:51 > 0:56:54Jade, you're joking! Lord Sugar has sacked all three of them?
0:56:54 > 0:56:56- Yeah. - IMITATING GUNSHOTS
0:56:56 > 0:56:58At least you're upset.
0:56:58 > 0:57:00I think the competition has officially begun.
0:57:00 > 0:57:02James, there's only two boys left.
0:57:02 > 0:57:04- Oh.- All jokes aside, you would be lucky to have either one of us,
0:57:04 > 0:57:06- and that's not even... - How embarrassing!
0:57:06 > 0:57:07What, you wouldn't be lucky to have one of us?
0:57:07 > 0:57:09I feel embarrassed for you that you'd think that.
0:57:09 > 0:57:11- So you wouldn't like to work with me?- No.
0:57:11 > 0:57:13On the plus side,
0:57:13 > 0:57:16- there's three extra portions of dinner tonight, guys.- Yeah!- Cheers.
0:57:18 > 0:57:21Now eight candidates remain.
0:57:21 > 0:57:26Lord Sugar's search for his next business partner...
0:57:26 > 0:57:27continues.
0:57:29 > 0:57:30Next time...
0:57:30 > 0:57:33You have to invent your own recipe kit.
0:57:33 > 0:57:35..a foray into food...
0:57:35 > 0:57:37- Do you want me to turn it up? - No, no, no.
0:57:37 > 0:57:40- He doesn't like that idea, so get away from that idea.- I know!
0:57:40 > 0:57:42- Sorry, sorry, sorry, I've missed something out.- OK, wait.
0:57:42 > 0:57:44..leads to kitchen nightmares.
0:57:44 > 0:57:46You know how you're my favourite...
0:57:46 > 0:57:49I am dressed in a pea suit.
0:57:49 > 0:57:52Too many cooks spoil the broth at this stage.
0:57:52 > 0:57:53And in the boardroom...
0:57:53 > 0:57:54I am embarrassed.
0:57:54 > 0:57:56What did you think you were doing?
0:57:56 > 0:57:57..things boil over.
0:57:57 > 0:57:58You are fired.