0:00:02 > 0:00:06This is not a job. I'm not looking for bloody sales people.
0:00:06 > 0:00:10I'm looking for someone with a brain to start a business with me.
0:00:10 > 0:00:15'Heading to London, 16 of Britain's entrepreneurial elite,
0:00:15 > 0:00:17'keen to start a company.'
0:00:19 > 0:00:24I'm going to inject £250,000 into a business,
0:00:24 > 0:00:27your business, and you're gonna run it.
0:00:27 > 0:00:32'On offer, a 50-50 partnership with the nation's toughest investor.'
0:00:32 > 0:00:37If you sit in the office for three hours, three weeks or three months,
0:00:37 > 0:00:39I ain't gonna be a happy bunny.
0:00:39 > 0:00:46'Passionate about money-spinning ventures, Lord Sugar is on the hunt for a winning business partner.'
0:00:46 > 0:00:51This is about whether you've got the balls to smell what is going on.
0:00:51 > 0:00:54This is what I'm looking for amongst you lot.
0:00:54 > 0:00:56'It's a deal worth fighting for.'
0:00:59 > 0:01:01Stop. We're not making any money.
0:01:01 > 0:01:03'16 candidates.'
0:01:03 > 0:01:08- Can you please let me finish? - Let's not argue about this.- Fine.
0:01:08 > 0:01:10'12 tough weeks.'
0:01:10 > 0:01:12I am focusing.
0:01:12 > 0:01:15'One life-changing opportunity.
0:01:15 > 0:01:16You're fired.
0:01:16 > 0:01:20I don't think I could go into business with you. You're fired.
0:01:28 > 0:01:31'Previously, on The Apprentice...'
0:01:31 > 0:01:37I want you to develop a new mobile phone application. Your one has to be world class.
0:01:37 > 0:01:41- 'Led by Leon...' - "You mug!" Or, like, "You shag!"
0:01:41 > 0:01:45'..the boys chose local vocals.'
0:01:45 > 0:01:47- Slang.- Eh?- Tang?
0:01:47 > 0:01:49'And made a poor impression.'
0:01:49 > 0:01:55- WELSH ACCENT: I was passing through the valley. - It's a basic issue of taste.
0:01:55 > 0:01:57'On the other team...'
0:01:57 > 0:02:01Ampi Apps is old and Ampi Apps is noisy.
0:02:01 > 0:02:04'..Edna's girls made a big noise...'
0:02:04 > 0:02:06Whatever!
0:02:06 > 0:02:08'..but little sense.'
0:02:08 > 0:02:12A picture of an elephant and the sound of a dog?
0:02:12 > 0:02:15- It's the quirkiness.- Do you have a sound of an elephant?- No.
0:02:15 > 0:02:17'The apps went global.'
0:02:17 > 0:02:20First 50 downloads get a free doughnut!
0:02:20 > 0:02:24We're all thinking we might have just got thrashed.
0:02:24 > 0:02:27- 'And in the boardroom...' - The world woke up.
0:02:27 > 0:02:30'..a second win for the girls.'
0:02:30 > 0:02:35- I'd like to bring back Alex and Jim. - I'm not the one you should bring in.
0:02:35 > 0:02:41- 'Leon dithered...' - Do you want me to change? - You're the man!- OK. Yeah.
0:02:41 > 0:02:44'..allowing Jim to slip off the hook.'
0:02:44 > 0:02:48- I'm guilty of not showing what I can do.- That's right.
0:02:48 > 0:02:51'And it was Alex who crashed out.'
0:02:51 > 0:02:57This is going into partnership, If you think I'm doing all the work, forget it.
0:02:57 > 0:02:59Alex, you're fired.
0:02:59 > 0:03:04'In the fight for Lord Sugar's quarter-million-pound investment,
0:03:04 > 0:03:06'14 candidates remain.'
0:03:19 > 0:03:21'6am.
0:03:22 > 0:03:26PHONE RINGS
0:03:28 > 0:03:29Hello?
0:03:29 > 0:03:35'Good morning. This is Lord Sugar's office. He will meet you at 100 the Strand, London.
0:03:35 > 0:03:39'The cars will leave in 30 minutes.' Thank you very much.
0:03:39 > 0:03:44Guys, we're leaving in 30 minutes to go to the Strand.
0:03:44 > 0:03:47- What's at the Strand? - Theatre or tourists.
0:03:47 > 0:03:52- Yeah. Definitely.- Do you know what, guys? I can't find my underwear.
0:03:52 > 0:03:57Just trying to work out if it will be any benefit to us whatsoever.
0:04:01 > 0:04:03'Two weeks gone.
0:04:03 > 0:04:06'Both times the boys have lost.'
0:04:08 > 0:04:12We've won because everyone has pulled their weight.
0:04:12 > 0:04:17I don't think it'll continue, because the weaker of the boys' team have gone.
0:04:17 > 0:04:23There are individuals in the girls' team that aren't as strong and it's their turn to go.
0:04:23 > 0:04:26It's business, isn't it?
0:04:27 > 0:04:30There's no way I'm going to lose this task.
0:04:30 > 0:04:32There is no option but to win.
0:04:39 > 0:04:43'The Savoy, built in the 1880s,
0:04:43 > 0:04:48'it was Britain's first luxury hotel.
0:04:48 > 0:04:55'Today, it boasts 268 rooms, three restaurants and a couple of bars.
0:04:56 > 0:04:59'But no guests.'
0:05:16 > 0:05:20- Good morning. - ALL: Good morning, Lord Sugar.
0:05:20 > 0:05:24Here we are in the famous Savoy hotel.
0:05:24 > 0:05:27It's been closed for three years.
0:05:27 > 0:05:31During that time, they've spent over £200 million on refurbishment.
0:05:31 > 0:05:35They need a few last-minute bits and pieces.
0:05:35 > 0:05:40I've got a list of ten items that you've got to buy for them.
0:05:40 > 0:05:49The grand opening is in a few days. I don't have to tell you how important it is not to mess this up.
0:05:49 > 0:05:55If you go into business with me, inevitably, you're going to have to buy something.
0:05:55 > 0:06:01So the importance of negotiation and getting the right price,
0:06:01 > 0:06:04that's what this task is about.
0:06:04 > 0:06:08The boys have not been very successful in the last two weeks.
0:06:08 > 0:06:13Leon, Jim and Glen, move over to Venture.
0:06:15 > 0:06:20Natasha, Ellie, Melody and Zoe, move over to Logic.
0:06:25 > 0:06:29I want you back here at five this afternoon.
0:06:29 > 0:06:35It's as simple as this. The team that spends the least on the ten items wins.
0:06:35 > 0:06:39The other team that loses, one of you will be fired.
0:06:45 > 0:06:49'Buyers for hotels need to think big.
0:06:49 > 0:06:53'On the Savoy's stock list, 52,000 pieces of cutlery,
0:06:53 > 0:06:58'350 chandeliers and 2,000 staff uniforms.
0:06:58 > 0:07:01'But much more is needed.'
0:07:01 > 0:07:04Our guests expect nothing but the best.
0:07:04 > 0:07:09We work hard to source the finest products and ingredients.
0:07:09 > 0:07:14Even in the luxury market, we look to find the very best prices.
0:07:14 > 0:07:16Thank you, and good luck.
0:07:16 > 0:07:20'Nine hours to find ten items.'
0:07:20 > 0:07:23We've got to negotiate but it's got to be quality.
0:07:23 > 0:07:26This is a task for an organiser, a delegator.
0:07:26 > 0:07:30'But first, the new teams need leaders.'
0:07:30 > 0:07:35I do a lot of buying in my business. I do a lot of negotiation.
0:07:35 > 0:07:40'Stepping forward for Venture, market trader Susan.'
0:07:40 > 0:07:42I started a business when I was 18.
0:07:42 > 0:07:46I made £70,000. I helped my mum pay off her mortgage
0:07:46 > 0:07:51while juggling a degree from one of the best universities in the world.
0:07:51 > 0:07:56- I would like to go with Susie. - Like Felicity, I back Susie.
0:07:56 > 0:07:58- Great. - I'll back you on what you said.
0:07:58 > 0:08:01- < Are you happy? - I'm very happy.
0:08:01 > 0:08:03I want to put my name forward for project manager.
0:08:03 > 0:08:07'For Logic, first to volunteer, Gavin.
0:08:07 > 0:08:11'He runs two opticians, turning over £10,000 a week.'
0:08:11 > 0:08:16I'm the business owner. I understand buying products and negotiating.
0:08:16 > 0:08:21I'm a worthy partner for Lord Sugar. I've started my own business.
0:08:21 > 0:08:26I believe I can do it on the biggest possible scale.
0:08:26 > 0:08:30Does anybody object to Gavin? I wanted to put my hand in.
0:08:30 > 0:08:34I do a lot of negotiation, but you do own your own business.
0:08:34 > 0:08:38I think Gavin will make a good job of this. Let's close on Gavin.
0:08:38 > 0:08:44We need to get familiar with the items. A few, I haven't got a clue.
0:08:44 > 0:08:47Fillet steak, ice - they're not the problems.
0:08:47 > 0:08:53The problems we have are the likes of a "clock"...or whatever.
0:08:53 > 0:08:55Anyone know what that is?
0:08:57 > 0:09:04'Both teams get £2,000 plus business directories and a map of London.'
0:09:04 > 0:09:09Find three locations, closest to where we are, heading east.
0:09:09 > 0:09:15- I think the further east you go, the cheapest things get.- So the key things are location and cost.
0:09:15 > 0:09:19- Let's get the calls rolling. - We are on the hunt for a top hat.
0:09:19 > 0:09:22I'm looking for some chandelier bulbs.
0:09:22 > 0:09:25- Would you know what a cloche is? - 'A metal lid.'
0:09:28 > 0:09:33- Is the chandelier sorted?- I'm looking for 50 clear candle bulbs.
0:09:33 > 0:09:35Thank you. Bye.
0:09:35 > 0:09:38Fillet steak, Aberdeen Angus.
0:09:38 > 0:09:45We will be in at some stage today. I'll buy the steak, shake your hand and leave. Is that OK?
0:09:45 > 0:09:48Take care. Bye bye.
0:09:48 > 0:09:51NICK: 'Project manager Susan'
0:09:51 > 0:09:54is managing some fairly egotistical people.
0:09:54 > 0:09:57'I think she started VERY well.'
0:09:57 > 0:10:00She's a little force to be reckoned with.
0:10:00 > 0:10:05- Fillet steak is done.- Yeah. - Top hat is done.- Yeah...
0:10:05 > 0:10:09'Eight of the ten items pinpointed, Susan splits her team.'
0:10:09 > 0:10:13Felicity, come with us. Jim, you're in charge of the van team.
0:10:13 > 0:10:18- We'll take Helen. You take Leon. - Fine trade. Like it.
0:10:18 > 0:10:23You guys go right now. Make sure you've got the information. Go now!
0:10:23 > 0:10:26Hi. Is that the special meat and fish place?
0:10:26 > 0:10:31'Down the corridor, struggling to find leads, Gavin's team.'
0:10:31 > 0:10:33I'm looking for some fillet steak.
0:10:33 > 0:10:37No, I don't want any fish. I want meat.
0:10:37 > 0:10:42Can you tell me anywhere in London who sells fillet steak?
0:10:42 > 0:10:43OK. Bye.
0:10:43 > 0:10:49I think we need to get procurement lists from hotels. They've already done what we're doing.
0:10:49 > 0:10:54'Recruitment manager Natasha's idea -
0:10:54 > 0:10:58'get a list of suppliers from the Savoy's main competitor.'
0:10:58 > 0:11:01We want to purchase some products,
0:11:01 > 0:11:07OK, that fit in with a high-end hotel, such as the Ritz.
0:11:07 > 0:11:12What we'd like to do is have access to your procurement list,
0:11:12 > 0:11:16give your suppliers a call and look at purchasing from them.
0:11:16 > 0:11:20So it's a win-win situation.
0:11:22 > 0:11:27Does she think that a rival hotel will hand over a list of suppliers
0:11:27 > 0:11:31they have spent years building up? Frankly, it's naive.
0:11:31 > 0:11:35The only thing I need to do is get a copy of your procurement list.
0:11:35 > 0:11:39'Um...' I just need a yes or a no.
0:11:39 > 0:11:42- Sorry. Please end the call now. - Thanks, then.
0:11:42 > 0:11:44Bye.
0:11:44 > 0:11:48We're wasting far too much time all trying to do our own thing.
0:11:48 > 0:11:52- The logistics aren't working here. - All right, all right.
0:11:52 > 0:11:56Everybody needs to calm down, chill out a bit.
0:11:57 > 0:12:00'St James's. Quality client in mind,
0:12:00 > 0:12:06'it's straight to the top for Susan and her bunch of bargain hunters.'
0:12:06 > 0:12:13Whatever price they say for the top hat, I want you to shoot low. Just say, "No. A fiver."
0:12:13 > 0:12:20'Their target, hat-makers to the aristocracy since 1676.'
0:12:20 > 0:12:24Shall I try it on, girls? I think I ought to.
0:12:24 > 0:12:28Wow! Ladies! < Looking good!
0:12:28 > 0:12:31How much would one of these set you back?
0:12:31 > 0:12:33That is priced at 365.
0:12:33 > 0:12:36This one's priced at 365? Wow!
0:12:36 > 0:12:40- Oh, that is... - That's blown our budget.
0:12:40 > 0:12:43- So much higher than we expected. - Yeah. Um...
0:12:43 > 0:12:48FELICITY: Is there any price that you could go down to?
0:12:48 > 0:12:53We're trying to get it for as cheap as you can possibly do for us.
0:12:53 > 0:12:58What I could do is... have a quick word with my colleague.
0:12:58 > 0:13:01Shall we wait here for you? Yeah.
0:13:01 > 0:13:05Thank you so much. Really appreciate it.
0:13:05 > 0:13:09- ALL WHISPER - 380? No, no, no.
0:13:09 > 0:13:12- We can't afford it.- Oh, my God!
0:13:12 > 0:13:17Do you not think it might be cheaper to go to a fancy dress shop?
0:13:17 > 0:13:21The last time I was in this world-famous shop, who came in?
0:13:21 > 0:13:24None other than the King of Tonga!
0:13:24 > 0:13:28The King of Tonga does not go looking for bargains!
0:13:28 > 0:13:32- < Go somewhere else. - Try and negotiate down to 80.
0:13:35 > 0:13:37So, what's the verdict?
0:13:37 > 0:13:39Full price.
0:13:39 > 0:13:42Can you negotiate just a few pounds off?
0:13:42 > 0:13:46Unfortunately, no. Um... This is St James's Street.
0:13:46 > 0:13:50- I had no idea how much they cost. - Neither did I.
0:13:50 > 0:13:53Really sorry to waste your time. Pleasure.
0:13:55 > 0:13:59He wouldn't even take a penny off. A penny!
0:13:59 > 0:14:02I mean, how greedy does one have to be?
0:14:04 > 0:14:06'Nearby, Mayfair.
0:14:06 > 0:14:11'On the way to buy seven kilos of fillet steak,
0:14:11 > 0:14:13'salesman Jim.'
0:14:13 > 0:14:16- ON PHONE:- Negotiate everything.
0:14:16 > 0:14:20- Try and halve the price. - OK. I'll do that for you, Susan.
0:14:20 > 0:14:24'In this part of London, that much fillet
0:14:24 > 0:14:26'fetches over £200.'
0:14:26 > 0:14:30- We've got £110.- You wouldn't get it anywhere.- Meet in the middle?
0:14:30 > 0:14:33- Would that be OK? - In the middle? 200.
0:14:33 > 0:14:37- 160.- No, no, no. - 160's closer to the middle than 200.
0:14:37 > 0:14:39Ha ha. No.
0:14:39 > 0:14:44If you could do it for 185. You were at 200. I was at 160.
0:14:44 > 0:14:49You offered 190, but we're going to give you the 180. OK?
0:14:52 > 0:14:57- 180. - Thanks, Michael. Appreciate that.
0:14:57 > 0:15:03I'm an Irish bulldozer of charm, but it's all about negotiating.
0:15:03 > 0:15:07I thought you were going to come back and say £3.50.
0:15:07 > 0:15:10If I knew what rapport was, I'd bottle it.
0:15:10 > 0:15:16People buy from people and if the guy doesn't have rapport with you, he's not going to do a deal.
0:15:16 > 0:15:21We agreed on 180, but I was thinking if you took 170.
0:15:21 > 0:15:25He said 180. I'm not trying to... Michael.
0:15:25 > 0:15:27Just so you know what I'm doing.
0:15:27 > 0:15:31You agreed 180 and I agreed it, but Bob's the accountant.
0:15:31 > 0:15:36- What did he say?- He said 170. "If Michael's OK with it."- Yeah.
0:15:38 > 0:15:43- So we'll just do it for 170. An extra tenner.- He's unbelievable.
0:15:43 > 0:15:46I need a receipt as well, please, Bob.
0:15:46 > 0:15:50'10:45am.'
0:15:50 > 0:15:54We're racking our brains trying to find out what a cloche is...
0:15:54 > 0:15:59'Still working the phones, and with all ten items to find, Gavin's team.'
0:15:59 > 0:16:03You actually do brass... You don't do brass. OK. Thank you.
0:16:03 > 0:16:05Let's go. Let's get moving.
0:16:05 > 0:16:09To where, though? where's the first port of call?
0:16:09 > 0:16:12We can make phone calls on the way.
0:16:12 > 0:16:18I'm going to make the decision, but collectively, is this the right decision to go out?
0:16:20 > 0:16:25Two hours in, and team Logic haven't identified all the items.
0:16:25 > 0:16:30They don't know where to buy them from. What on Earth are they doing?
0:16:30 > 0:16:34Guys, we've got one, two, three, four...
0:16:34 > 0:16:37- Not doing anything. - All right. Chill out.
0:16:39 > 0:16:45- Vince, can you co-ordinate the sub-team for me, please.- No problem.
0:16:45 > 0:16:49Can you give me a call at 12 o'clock then on the hour every hour?
0:16:49 > 0:16:55- Zoe, I want you to keep everything organised for us.- Can you walk in that direction, please?
0:16:56 > 0:16:59'After three hours of research,
0:16:59 > 0:17:01'Gavin's team goes shopping.
0:17:02 > 0:17:06'First on their list, 50 chandelier bulbs,
0:17:06 > 0:17:09'found by Melody - 13 miles away.'
0:17:09 > 0:17:12The light bulb is waiting for us
0:17:12 > 0:17:1520 to 40 minutes away, quite a way away.
0:17:15 > 0:17:20- I do have other phone numbers... - Can we just head somewhere?
0:17:20 > 0:17:26- Make an executive decision. We either go or we find it closer. - We're going to go and get it.
0:17:26 > 0:17:30Can we go to Teddington?
0:17:31 > 0:17:36Teddington's not actually... Teddington's not on this map.
0:17:36 > 0:17:38VINCE: Right, girls.
0:17:38 > 0:17:42I'm going to give it to you in one go.
0:17:42 > 0:17:47'Given the job by Gavin of keeping the girls in check, sales manager Vincent.'
0:17:47 > 0:17:52The name of the game is to buy these products at the best price. Yeah?
0:17:52 > 0:17:55So, physalis. Ellie, call them, please.
0:17:55 > 0:17:59Just say, "What is that bloody phasylisis?"
0:17:59 > 0:18:03I think Gavin realises that I'm direct, I'm efficient,
0:18:03 > 0:18:06I know how to negotiate and I can be in charge
0:18:06 > 0:18:10of three strong ladies, so there you go.
0:18:10 > 0:18:14'First to face Vincent's command, Natasha.
0:18:14 > 0:18:21'Told to haggle for a sign in brass for the hotel wine cellar.'
0:18:21 > 0:18:25The absolute uber amount I've got to negotiate with today
0:18:25 > 0:18:28is £20, that's my highest end price.
0:18:28 > 0:18:32- Absolutely no chance.- As I say... - I couldn't do it.- Fine.
0:18:32 > 0:18:36Based on the fact that there'd be some volume, repeat business...
0:18:36 > 0:18:39If future business comes off...
0:18:39 > 0:18:44- £40?- I wouldn't do it for that price. I cannot do it for £40.
0:18:44 > 0:18:50If we could close on £50, we wouldn't need to visit anywhere else and could come back to you.
0:18:50 > 0:18:54- No.- If we can do it on £60, as a set price?- I wouldn't do it.
0:18:54 > 0:18:59I was hoping we could do 80 all in, Dom, do the deal and walk away.
0:18:59 > 0:19:04- £80 including VAT? - OK, do we want to think about this?
0:19:04 > 0:19:08We'll give you 40 now. We'll be back at 3.30 and give you the other 40.
0:19:08 > 0:19:11- Take care. - Cheers. Good luck.
0:19:11 > 0:19:14'Vincent didn't let me get on with the job.'
0:19:14 > 0:19:16I could have driven the price down further.
0:19:16 > 0:19:23'Continuing their slog round St James's, Susan, Leon and Felicity.'
0:19:23 > 0:19:27£350. This is 350, this one? £350.
0:19:27 > 0:19:31'Still trying to drive down the price of a top-class topper.'
0:19:31 > 0:19:36We're working on a pretty tight budget and we're wondering if...
0:19:36 > 0:19:40The price is the price. We don't negotiate. Right. I see.
0:19:42 > 0:19:46A small percentage off? None whatsoever. How about...?
0:19:46 > 0:19:52If you can get it cheaper, I suggest you try somewhere else. Don't discount anything?
0:19:52 > 0:19:54Even just go down by one penny?
0:19:58 > 0:20:01We're not joking at all. I'll give you the penny.
0:20:01 > 0:20:07- Yeah?- I'll give you a penny. - Thank you so much.- £349.99p.
0:20:07 > 0:20:08Perfect.
0:20:08 > 0:20:13'A penny saved. Topper boxed. One purchase in the bag.'
0:20:13 > 0:20:15Thank you.
0:20:15 > 0:20:18'12:45pm.'
0:20:18 > 0:20:23I'm trying to find a ten-inch cloche.
0:20:23 > 0:20:27'Still hunting their first item, Gavin, Melody and Tom.'
0:20:27 > 0:20:30PHONE: 'Cloche is French for bell.'
0:20:30 > 0:20:34Maybe it's a bell. Where might we find a ten-inch bell in London?
0:20:38 > 0:20:46'For keeping food hot, a catering cloche, found for Susan's team by design engineer Glen.'
0:20:46 > 0:20:51- And how much does one pay? - £8.94, with the VAT.
0:20:51 > 0:20:53- Would you do it for £5?- Not £5.
0:20:53 > 0:20:58So a cloche is definitely like a little greenhouse?
0:20:58 > 0:21:03MELODY: It can't be a garden thing. If it was a greenhouse,
0:21:03 > 0:21:06it would give the size by this way, by that way.
0:21:06 > 0:21:088.40, just ten pence?
0:21:08 > 0:21:10It'll change my life. Ten pence.
0:21:10 > 0:21:13- No, 8.50's the lowest.- £8.40!
0:21:13 > 0:21:16You can sit there all day, but 8.50's it.
0:21:16 > 0:21:20'Eight minutes haggling. 44 pence off.'
0:21:20 > 0:21:25- Hello, is that Jim?- It is. Hi, Susan.- Hi. How are you doing?
0:21:25 > 0:21:29We have got the meat. We've got the cloche.
0:21:29 > 0:21:32We're about to do a deal on the bulbs.
0:21:32 > 0:21:34What have they bought?
0:21:34 > 0:21:39We bought the top hat and the best we could have done was 349.99.
0:21:39 > 0:21:43Those were the two places Felicity gave us to go to.
0:21:43 > 0:21:45You're doing brilliantly.
0:21:45 > 0:21:47- Bye.- They are doing good.
0:21:47 > 0:21:51- They're doing brilliantly. - They've got loads.
0:21:51 > 0:21:56They have better luck negotiating than we are with the top hat!
0:21:57 > 0:21:59'Highbury, north London.
0:21:59 > 0:22:05'Item two for Vincent and his girls, seven kilos of steak.'
0:22:05 > 0:22:07Here's the fillets.
0:22:07 > 0:22:12Wow. What are we talking about in terms of your headline price?
0:22:12 > 0:22:16They are Aberdeen Angus fillets. They are worth £45 a kilo.
0:22:16 > 0:22:22- We're on a budget.- What sort of budget?- I've got 240 on me.
0:22:22 > 0:22:23Cash.
0:22:25 > 0:22:28- All right, then. - Good man. Thank you.
0:22:28 > 0:22:31- '25% off...' - Thank you very much.
0:22:31 > 0:22:34'..but £70 more than Jim paid.'
0:22:34 > 0:22:36It's usually 45 quid a kilo.
0:22:36 > 0:22:40We just paid 35! We paid less than 35!
0:22:40 > 0:22:42That's a hardware shop.
0:22:42 > 0:22:46- Are you all right, Gavin? - Yeah. Just having a look.
0:22:46 > 0:22:50'Adrift in London's suburbs, project manager Gavin.'
0:22:50 > 0:22:54- Hiya. Are you OK?- Yeah.
0:22:54 > 0:22:59The name of your business, is there somewhere we can get a top hat from?
0:22:59 > 0:23:04- Not round here. Especially not Top Hat Dry Cleaners!- Of course.
0:23:04 > 0:23:10- I'm guessing that you dry clean these type of items? - They're the people you need.
0:23:10 > 0:23:12- Thank you.- No worries.
0:23:12 > 0:23:14Thank you.
0:23:19 > 0:23:24It's late in the day. They haven't got the items they need.
0:23:24 > 0:23:27They haven't got any idea of who's doing what and when.
0:23:27 > 0:23:32It's not only Lord Sugar they have to face, it's also the hotel.
0:23:32 > 0:23:34Cloche. What is it? >
0:23:34 > 0:23:36What would it be needed for?
0:23:36 > 0:23:42Melody, you honestly have not said that is not from a garden centre.
0:23:42 > 0:23:44- I've just said now.- You said now...
0:23:44 > 0:23:49If it was like a garden house, it would be multi-dimensional.
0:23:49 > 0:23:52You've just said it now, at 20 past two.
0:23:52 > 0:23:57No. I said it in the car, Gavin. Sometimes you don't listen.
0:23:57 > 0:24:00- You've not said that. - I'm 100% sure I have.
0:24:00 > 0:24:03- Shall I phone Big Ben Clothing? - Yes, please.
0:24:05 > 0:24:09I don't know what is going on. I've been saying,
0:24:09 > 0:24:12"Let's get to locations, make calls on the way."
0:24:12 > 0:24:17Gavin's not listening. He's stressing out. It's not good enough.
0:24:17 > 0:24:22Vincent, we're having a bit of difficulty getting the...
0:24:22 > 0:24:27- What are you having problems with? Share it.- With everything.
0:24:27 > 0:24:30I'll get the gang here to make some calls.
0:24:30 > 0:24:36If you can get hold of something, great. If not, we've all got to keep trying.
0:24:40 > 0:24:42'Up-market Mayfair.'
0:24:42 > 0:24:43Fantastic!
0:24:43 > 0:24:47'Next on Susan's list, organza silk.'
0:24:49 > 0:24:51119.50.
0:24:51 > 0:24:56- It's for a very important client. - How would that make a difference to me?
0:24:56 > 0:25:00- Cash in hand.- That part doesn't make much difference to me.
0:25:00 > 0:25:04- What I pay for it is what makes a difference.- OK.
0:25:04 > 0:25:07I'll let you have it for £100 including VAT.
0:25:07 > 0:25:10I asked my team to look for places
0:25:10 > 0:25:15further east or south, but these are the places they found.
0:25:15 > 0:25:19And these are the places you can't negotiate much on.
0:25:21 > 0:25:24'Going west, Shepherd's Bush -
0:25:24 > 0:25:27'famous for cut-price fabrics.'
0:25:27 > 0:25:31What price would you be looking at for ten metres?
0:25:31 > 0:25:35- 7.99 is the price. - Could you do any cheaper than 7.99?
0:25:35 > 0:25:38- Possibly say 4.99? - Not possible.
0:25:38 > 0:25:41Because everything is going up.
0:25:41 > 0:25:45- Anything at all...? - You look like a good man.
0:25:45 > 0:25:51- You know good business. I'm sure you can do us a good deal. - ..50p off a metre?
0:25:51 > 0:25:56- 76.- Ooh, you're a tough one! You're a tough'un, aren't you?
0:25:56 > 0:25:58'For Gavin, first deal of the day
0:25:58 > 0:26:05'but, at 25% less than Susan paid, a snip.
0:26:07 > 0:26:09'Just over two hours to go.'
0:26:09 > 0:26:15- What's going on? - 'Found for Vincent, crushed ice.'
0:26:15 > 0:26:20Can you call the Phil guy? Tell him we'll be there at three o'clock.
0:26:20 > 0:26:23'But proving harder to find...'
0:26:23 > 0:26:28500 rolls of 3-ply toilet paper. Have you got that in stock?
0:26:28 > 0:26:30'No. Not today.'
0:26:30 > 0:26:33VINCENT: You can't find it anywhere.
0:26:33 > 0:26:36Well, I've only rung one. But we know now.
0:26:36 > 0:26:42ELLIE: Hi, can you help me? Do you supply 3-ply toilet paper?
0:26:42 > 0:26:44'Yes, we do.'
0:26:44 > 0:26:47Brilliant. 500 rolls. Have you got that in stock?
0:26:47 > 0:26:53- 'We can get it in stock.' - It's essential that I get it today.
0:26:53 > 0:26:56I want to know how many he can get.
0:26:56 > 0:27:00Do you have people you could call to help you out...?
0:27:00 > 0:27:02We want those 500!
0:27:02 > 0:27:05You can get 200 from a supplier? < We're coming with cash!
0:27:05 > 0:27:08It'll be cash so we'd negotiate a deal?
0:27:08 > 0:27:11Can I speak to him?
0:27:11 > 0:27:14All right, then. Excuse me. Sorry about that. Hang on!
0:27:14 > 0:27:17Go on. I just want to get it done.
0:27:17 > 0:27:20I don't see what the problem is. I'll let you take over.
0:27:20 > 0:27:22< I'm Vincent...
0:27:22 > 0:27:26ELLIE: 'Vincent enjoys that he's leading three women.'
0:27:26 > 0:27:28He doesn't charm me much.
0:27:28 > 0:27:34He's what I call in my industry, a bit of a wide boy, Billy bullshit!
0:27:34 > 0:27:37Ellie's going to get the toilet roll.
0:27:37 > 0:27:41Or are we doing ice first? No, toilet roll first.
0:27:41 > 0:27:46'Imposing cash penalties for missing items, Lord Sugar specified
0:27:46 > 0:27:50'delivery to the hotel no later than five.'
0:27:50 > 0:27:53- Amazing! - That's actually amazing!- Perfect!
0:27:54 > 0:27:56Can you see physalis?
0:27:56 > 0:28:02I need 500 rolls of 3-ply toilet roll. Have you got them there?
0:28:02 > 0:28:06- 'I'll have a look for you.' - Thank you.
0:28:06 > 0:28:11Is there any reduction that you could make so we could buy it from you?
0:28:11 > 0:28:15How about we call it 360, which is a nice round number?
0:28:15 > 0:28:18360. Many thanks.
0:28:20 > 0:28:24We're going to get a fine We're going to be back on time.
0:28:24 > 0:28:28- What is the price on the shelf? - They're £1.50 a bulb.
0:28:28 > 0:28:30We're really...desperate.
0:28:30 > 0:28:33Desperate for your bulbs or desperate for a good deal?
0:28:33 > 0:28:36I really appreciate you doing it for 60.
0:28:36 > 0:28:43- It's only your smile that's done it. - It's Irish eyes! - Irish eyes are smiling.
0:28:43 > 0:28:45Do you not have any physalis? 'No.'
0:28:45 > 0:28:49'Just over an hour to go.
0:28:49 > 0:28:52'North London.'
0:28:52 > 0:28:57We talked about purchasing 500 rolls of 3-ply toilet paper.
0:28:57 > 0:28:59- You've got it in stock? - We have.
0:28:59 > 0:29:03- We're looking for £9 a case. - £9 for 40?- 40.
0:29:03 > 0:29:07What about if we said 6.50, then it's a deal?
0:29:07 > 0:29:09- That is below our cost price.- Cash.
0:29:09 > 0:29:12What is the maximum you want to pay?
0:29:12 > 0:29:16- 7.50, we're looking at.- All right. - You'll do it?
0:29:16 > 0:29:18Cheers, Harry. Thanks for your time.
0:29:18 > 0:29:21VINCENT: Give me some toilet tissue, Harry!
0:29:21 > 0:29:23'At Wembley, a result.'
0:29:23 > 0:29:27No idea who's going to wipe their bum with this!
0:29:27 > 0:29:31'But their next appointment is 12 miles away.'
0:29:31 > 0:29:35I'm meant to be negotiating for ice. It's southeast London.
0:29:35 > 0:29:40I don't know whether we're going to get from northwest in time. It's very tight.
0:29:42 > 0:29:48Gavin, we're very worried. The ice is an issue cos we're too far away.
0:29:48 > 0:29:53- We're five items down at the moment. - Wow. Can I suggest a quick gameplan?
0:29:53 > 0:29:59We kick arse to find the ice or the tea and forget everything else.
0:29:59 > 0:30:00All right. Bye.
0:30:00 > 0:30:03'4.30.
0:30:03 > 0:30:05'Tea time.'
0:30:05 > 0:30:11We were wondering whether you had ten kilos of loose chamomile flowers tea.
0:30:11 > 0:30:15'It's the second to last item on Susan's list.'
0:30:15 > 0:30:18'We do. Yes.' That's absolutely great news.
0:30:18 > 0:30:23- That's a relief! - Brilliant! Fantastic! Woo!
0:30:23 > 0:30:27'Also on the tea trail, Gavin's team.'
0:30:27 > 0:30:31< Upstairs. Go upstairs.
0:30:33 > 0:30:35Brilliant.
0:30:35 > 0:30:40- What's your normal retail price? - It's normally 2.95 for 75g, I think.
0:30:40 > 0:30:43- You're going to knock 30% off that? - Yeah.
0:30:43 > 0:30:49- I'm thinking per kilo it's going to cost us about ten quid.- £100?
0:30:49 > 0:30:53- I'd try and get that for 30. - Try and get that for 30 quid?- Yeah.
0:30:55 > 0:31:00- Hi, I'm Felicity. Thank you so much. - Hi, I'm Susan. Pleased to meet you.
0:31:02 > 0:31:06How much will that set us back? £990.
0:31:07 > 0:31:11That's 12.5 kilos of the most beautiful crafted tea.
0:31:11 > 0:31:14It's made by a lovely farmer in Turkey.
0:31:14 > 0:31:17He's obsessional about choosing the finest.
0:31:17 > 0:31:22- I'm the Rare Tea Company, I only do really good tea.- £900?!
0:31:22 > 0:31:24- < Yeah. We don't even have... - Oh, my God!
0:31:25 > 0:31:29It's going to be £223.02.
0:31:29 > 0:31:34- I can't discount it further. I'm selling it pretty much at half price.- OK.
0:31:34 > 0:31:37- Thank you for everything you've done.- Your receipt.
0:31:37 > 0:31:41We've done well there. We've done very well.
0:31:41 > 0:31:45If I was to give you a 35% discount... 700?
0:31:45 > 0:31:50- Plus the 35% discount? - I honestly don't have £700.
0:31:50 > 0:31:52NICK: 'They've got to get quality,'
0:31:52 > 0:31:59but this is also about cost and they keep flying into the most expensive places in town.
0:31:59 > 0:32:03It may be that it's going to cost them.
0:32:03 > 0:32:07FELICITY: Guys, is this a good idea?
0:32:07 > 0:32:11- Do you think we should leave it? - We only have £400.
0:32:11 > 0:32:14We have £410. We've been buying all day.
0:32:14 > 0:32:17Please. We need to move in the next minute.
0:32:19 > 0:32:21< Yes.
0:32:21 > 0:32:24- We should definitely do this? - Yeah.
0:32:24 > 0:32:29'Tea purchased for £187 more than Gavin's team.'
0:32:29 > 0:32:33- That was a hell of a deal. - Yes. That was a big discount.
0:32:40 > 0:32:41Quick!
0:32:41 > 0:32:43Let's go, guys.
0:32:45 > 0:32:50You're doing brilliantly in those heels. Good stuff!
0:32:50 > 0:32:54- Wow, this is to the wire! - This is breaking time.
0:32:54 > 0:32:55Oh, my God!
0:33:04 > 0:33:06Time-keeping, impeccable!
0:33:11 > 0:33:16'For wrong or missing items, a penalty -
0:33:16 > 0:33:19'the manager's list price, plus £50.
0:33:20 > 0:33:25'For the teams, back to the boardroom.'
0:33:25 > 0:33:28We don't have the physalis.
0:33:28 > 0:33:30- We don't have the... - The bulbs.
0:33:30 > 0:33:33Light bulbs. We don't have the crochet.
0:33:33 > 0:33:36Cloche. "Cloch-ay". Cloch-ay!
0:33:36 > 0:33:39- And we don't have the ice.- The ice.
0:33:39 > 0:33:43- So we have six items. - Such a shame.
0:33:43 > 0:33:47FELICITY: With the chamomile tea we had no choice.
0:33:47 > 0:33:50But what if we could have had it for 30 quid?
0:33:51 > 0:33:54We can't have made a mistake. >
0:34:15 > 0:34:18You can go through to the boardroom now. >
0:34:45 > 0:34:49- Good evening. - ALL: Good evening, Lord Sugar.
0:34:49 > 0:34:52A...busy day.
0:34:52 > 0:34:58An important task, in the sense that it exercises your ability
0:34:58 > 0:35:02for buying, negotiation and also time-keeping.
0:35:02 > 0:35:09If I'm going to start a business with any one of you, we're going to be buying something or other.
0:35:09 > 0:35:14Whether it's merchandise, products, services, rents whatever.
0:35:14 > 0:35:18So that's why I set this task today.
0:35:18 > 0:35:22- Nick, you were with Venture, is that right?- True.
0:35:22 > 0:35:27- Team leader?- Me, Lord Sugar.- Susan.
0:35:27 > 0:35:29- Good team leader? - ALL: Yes.
0:35:29 > 0:35:33- And Jim was a good sub-team manager.- Mm-hm.
0:35:33 > 0:35:38So, I...assigned an item to everyone in the team.
0:35:38 > 0:35:42- How did that work out, then? - Brilliantly.
0:35:42 > 0:35:46When we left, there were only two items we hadn't researched.
0:35:46 > 0:35:50I heard that the top hat, you paid top price for.
0:35:50 > 0:35:53- Yes, we did. - You only got a penny off.
0:35:53 > 0:35:59No-one realised that we were going to the most expensive hat shop, which was a mistake.
0:35:59 > 0:36:05- You might have got a hint when the guy said, "We do not give a discount here."- Yeah.
0:36:05 > 0:36:09The organza, I think you went to buy that in Mayfair.
0:36:09 > 0:36:12Couldn't have picked a more expensive place.
0:36:12 > 0:36:16- Which of the teams bought it? - That was my team, our team.
0:36:16 > 0:36:24- That was my team. - You know that St James's and Mayfair is not exactly the pound shop area.
0:36:24 > 0:36:25I do understand that.
0:36:25 > 0:36:33A clever business person will work out that, yes, my client wants the best quality.
0:36:33 > 0:36:38It doesn't mean I've got rush off to one of these poser shops and pay it.
0:36:38 > 0:36:43The key issues for me, was to make sure we got all the items in time.
0:36:43 > 0:36:47You went to the Rare Tea Company. Very bloody rare!
0:36:47 > 0:36:51£990 their original starting price for tea?
0:36:51 > 0:36:54- Is that right? - That was, but we did manage to...
0:36:54 > 0:36:57Where are your brains? How can tea be worth £990?
0:36:57 > 0:37:01You should have run a mile as soon as you heard that figure.
0:37:01 > 0:37:05We were blown away and hadn't accounted for that.
0:37:05 > 0:37:11- It was the best quality tea in London.- Doesn't it tell you something, people?
0:37:11 > 0:37:16How can somebody who's genuinely backing their product at £990,
0:37:16 > 0:37:20end up selling it to you for 410?
0:37:20 > 0:37:22It's got to give you a clue.
0:37:22 > 0:37:26- Now, Logic, how much did you pay for your tea?- £223.
0:37:28 > 0:37:32- Your team leader was Gavin, right? - Yes.- Good team leader?
0:37:33 > 0:37:35- Not bad. - Not bad?
0:37:35 > 0:37:42- We could have done with more time. - We knew the time constraints, didn't we?- We did.
0:37:42 > 0:37:47This lot here claims they already had eight of their items nailed.
0:37:47 > 0:37:51- All they had to do is go. Did you have that?- No.
0:37:51 > 0:37:57We did set up in the same manner but I don't think we were as successful.
0:37:57 > 0:38:00We started a bit slowly. We didn't have structure.
0:38:00 > 0:38:06- What time did you leave the hotel? - One team left quarter past 11.- 11?
0:38:06 > 0:38:10- I left you at eight! Three hours?- Yeah.
0:38:11 > 0:38:13Where did you find the top hat?
0:38:13 > 0:38:19We'd initially gone to Shepherd's Bush for the organza, the silk.
0:38:19 > 0:38:22We then looked for places in that area...
0:38:22 > 0:38:26- Including the Top Hat Cleaners! - Including the Top Hat Cleaners!
0:38:26 > 0:38:30Out of the corner of my eye driving past,
0:38:30 > 0:38:34I noticed a sign that said Top Hat Cleaners, so I took it literally.
0:38:34 > 0:38:38KARREN: You had trouble identifying some items.
0:38:38 > 0:38:40The physalis, we did. And the cloche.
0:38:40 > 0:38:42And the cloche.
0:38:42 > 0:38:46- You didn't even know what it was? - No idea.
0:38:46 > 0:38:48We found out that it was French for bell.
0:38:48 > 0:38:53It's a hotel asking you to get something. That's a clue.
0:38:53 > 0:38:56Being stainless steel, either catering or outdoors...
0:38:56 > 0:39:02Why did you want to go to a garden centre? In hindsight, it was very stupid.
0:39:02 > 0:39:08- It wasn't good enough that we didn't get all the items.- Yeah.
0:39:08 > 0:39:15Right, well, both teams didn't get all the products.
0:39:15 > 0:39:19So there's going to be some fines imposed.
0:39:23 > 0:39:27- Nick, on Venture, how many items did they get?- Nine.
0:39:27 > 0:39:29- Nine items.- Yeah.
0:39:29 > 0:39:34- The fines for not getting that one item.- That one important item.
0:39:34 > 0:39:39£202.75. Meaning that they spent, in total, including fines,
0:39:39 > 0:39:44£1,381.69p.
0:39:44 > 0:39:49Karren, same question. How many items did Logic get?
0:39:49 > 0:39:51- Six.- Six?
0:39:53 > 0:40:00- The fines for the four items? - Well, the fines were £312.68p.
0:40:00 > 0:40:08Meaning that their overall total was £1,389.20p.
0:40:08 > 0:40:10We won!
0:40:10 > 0:40:13Susan, it's a win!
0:40:13 > 0:40:15It's a win by eight quid!
0:40:21 > 0:40:25The treat is that I'm going to send you to a circus cabaret show
0:40:25 > 0:40:29in one of Covent Garden's trendiest bars. OK?
0:40:29 > 0:40:32Yeah. Don't have any tea!
0:40:32 > 0:40:34ALL LAUGH
0:40:34 > 0:40:37- Off you go.- Thank you, Lord Sugar.
0:40:47 > 0:40:49£8?
0:40:49 > 0:40:52- You must be...sick. - Gutted. Yeah.
0:40:52 > 0:40:57And I'm sick sitting here because it's a disgrace
0:40:57 > 0:41:00that you got six items out of ten.
0:41:00 > 0:41:02You deserve to lose on that basis.
0:41:04 > 0:41:10I'll see you back in this boardroom tomorrow. One of you will be leaving. Off you go.
0:41:23 > 0:41:27That's over a hundred quid. Put it on Lord Sugar's bill!
0:41:30 > 0:41:33MUSIC: "Mr Sandman"
0:41:57 > 0:42:03I want to make a toast to you guys working brilliantly together and winning this task. Team Venture!
0:42:03 > 0:42:06ALL: Team Venture!
0:42:10 > 0:42:14That was truly a joke.
0:42:18 > 0:42:21They got nine items.
0:42:21 > 0:42:27We got six. Whether there's individuals to blame... Obviously, there must be.
0:42:27 > 0:42:34We didn't have two seconds to spare. On the phone every five minutes, so we know what we did...
0:42:34 > 0:42:39Gavin knows that I'm very strong. I think Gavin will try and push
0:42:39 > 0:42:43some sort of blame on me, I don't know what.
0:42:43 > 0:42:47I can't wait to have a one-to-one with Lord Sugar.
0:42:47 > 0:42:51- We were wasting time...- To be fair. - ALL TALK AT ONCE
0:42:51 > 0:42:54One at a time. Let's all chill out.
0:42:54 > 0:42:57'No-one stepped up to the plate.'
0:42:57 > 0:43:02It sounds as if people are willing to let you sink and drown,
0:43:02 > 0:43:06rather than help you out and try and win the task as a team.
0:43:25 > 0:43:28You can go through to the boardroom now. >
0:43:56 > 0:44:01- Good afternoon. - ALL: Good afternoon, Lord Sugar.
0:44:01 > 0:44:04I asked you to get ten items. You got six.
0:44:04 > 0:44:10That means you deserved to lose. I left you at eight o'clock in the morning.
0:44:10 > 0:44:14It wasn't till 11:25 that you left. Three hours of pontificating.
0:44:14 > 0:44:21The reason we were there till 11 o'clock is that the quality of leads were insufficient to go.
0:44:21 > 0:44:26I did give people individual items. I asked them to find relevant suppliers.
0:44:26 > 0:44:29People were saying, "Concentrate on the steak."
0:44:29 > 0:44:33I was saying, "Please carry on with what I asked you to do."
0:44:33 > 0:44:39- These are grown-ups. - Feedback I got from Karren was you set the ground rules.
0:44:39 > 0:44:43- No-one took a blind bit of bloody notice.- That is correct.
0:44:43 > 0:44:48- Why not?- I've no idea, Lord Sugar. - People ignored him and carried on.
0:44:48 > 0:44:54No-one stood up to me and said, "I don't think this is relevant what we're doing."
0:44:54 > 0:44:57- People almost allowed the thing to fail.- That's wrong.
0:44:57 > 0:45:00- Gavin, you split your team.- Yes.
0:45:00 > 0:45:04Vincent in a sub-team role with Ellie, Zoe and Natasha.
0:45:04 > 0:45:10Now, Vincent, you located some of these items.
0:45:10 > 0:45:13You knew where they were.
0:45:13 > 0:45:19- Right, Vincent?- Correct. - Then you didn't get them. Possibly the failure's down to you?
0:45:19 > 0:45:22It was your team, why didn't you get it?
0:45:22 > 0:45:24- We ran out of time. - Why did you run out of time?
0:45:24 > 0:45:29We were in the north of London and had to get south for the ice.
0:45:29 > 0:45:35We spent 60% of the time in the room trying to find the items.
0:45:35 > 0:45:3860% of the time was not spent in the hotel.
0:45:38 > 0:45:43At about half one I was told that the sign had been ordered,
0:45:43 > 0:45:48the meat was in hand, Ellie had a lead for the toilet roll, the ice was sourced.
0:45:48 > 0:45:51This was at half one and it didn't materialise.
0:45:51 > 0:45:58- At 20 to four we were told, "We haven't picked the ice or the sign up."- I disagree.
0:45:58 > 0:46:03At quarter past one, you had one item. You had nothing, no leads.
0:46:03 > 0:46:06You had no light bulbs, no tea.
0:46:06 > 0:46:10It's only because Tom saved you that you had some product.
0:46:10 > 0:46:14The tea and the other items, the hat, were last-minute.
0:46:14 > 0:46:18- Can I respond to that, please? - Do you agree, Tom?
0:46:18 > 0:46:23- You bought a hat and got a fiver off. - Did you put yourself forward as PM?
0:46:23 > 0:46:29- I did and I regret not taking it. - It sounds like you did, the way you're talking.
0:46:29 > 0:46:33- I wish I had.- Yeah. He couldn't run a bath, honestly.
0:46:33 > 0:46:37I heard that your ears were in ten places. Someone's talking.
0:46:37 > 0:46:43- Then you're grabbing the phone out their hand. - That is what you did to me.
0:46:43 > 0:46:48I was on the phone to somebody and he just took it out my hand.
0:46:48 > 0:46:52Took it off me as well. I was pretty insulted by that.
0:46:52 > 0:46:57He wasn't a good manager of me because he just spoke down to me.
0:46:57 > 0:47:01I just wanted to win, Lord Sugar. I've been in here twice...
0:47:01 > 0:47:06- We've noticed that. - You haven't been impressed so far.
0:47:06 > 0:47:09I said, "Do you mind if I speak to...?"
0:47:09 > 0:47:17Did he speak to me like that or did he make out I didn't know what I was doing? What did you think?
0:47:17 > 0:47:20I'd like to have finished my own negotiation for the sign
0:47:20 > 0:47:25because I felt that I could have got it for a lesser price.
0:47:25 > 0:47:27We were under a time constraint...
0:47:27 > 0:47:31- The other team got it for 40! - It was a bit much.
0:47:31 > 0:47:37I paid more because I wasn't left to negotiate independently.
0:47:37 > 0:47:44- Natasha, in this three-hour session, you were on the phone to another hotel.- Yes, I was.
0:47:44 > 0:47:48First, there were two items that nobody knew what they were.
0:47:48 > 0:47:56If I got the opportunity to speak to a head chef or food and beverage manager from a similar hotel...
0:47:56 > 0:48:00KARREN: You asked to speak to the procurement department.
0:48:00 > 0:48:08- If one of my competitors rang me and said, "Tell me where I can get this," I'd say to get lost.- Yeah.
0:48:08 > 0:48:14- Zoe, you were the only one who didn't get into a negotiation. - I was indeed. Yeah.
0:48:14 > 0:48:19- Why was that?- I'd found a load of leads for the Aberdeen Angus.
0:48:19 > 0:48:23- And the signage. - I sourced my own signage.
0:48:23 > 0:48:29No, you didn't. I was meant to get ice, but then we were going to get the toilet roll.
0:48:29 > 0:48:35I said, "I'm not sure about London, but surely NW means northwest and SE means southeast."
0:48:35 > 0:48:41Diagonal opposites. I was pretty sure that we weren't going to get across in that time.
0:48:41 > 0:48:44TOM: At the beginning, we lacked structure.
0:48:44 > 0:48:51We weren't forced... "I don't care if you think we should get beef. Concentrate on your one."
0:48:51 > 0:48:54I said that on a number of occasions.
0:48:54 > 0:48:59There was a feeling of we'd given up in those last 45 minutes.
0:48:59 > 0:49:02I kept calling, kept calling...
0:49:02 > 0:49:04Given up?
0:49:06 > 0:49:09I think... It seemed to me that he looked a beaten man.
0:49:09 > 0:49:16- He did pick it back up at the end. - I would have felt like a beaten man at 11 o'clock.
0:49:16 > 0:49:21When I didn't have a bloody clue what we'd got, where we're going.
0:49:21 > 0:49:25- Gavin, who are you bringing back into this boardroom?- Right.
0:49:25 > 0:49:28Into this boardroom, I'm going to be bringing Vincent.
0:49:28 > 0:49:32- And I'm going to be bringing Zoe. - Right.
0:49:32 > 0:49:36The other four of you go back to the house.
0:49:43 > 0:49:49- Second time already for you, Gavin, that you've been in the final three.- Yes.
0:49:49 > 0:49:56I need you to step outside. Nick and Karren and I are going to have a chat about this.
0:49:56 > 0:50:00Eventually, one of you will be going today.
0:50:03 > 0:50:08It amazes me, really. They didn't get their gameplan sorted out.
0:50:08 > 0:50:12- Gavin didn't manage them well. - NICK: He lacked the authority
0:50:12 > 0:50:16that 21-year-old Susan so clearly displayed.
0:50:16 > 0:50:22He had a much more difficult team to manage, of very strong people that wanted to do it all.
0:50:22 > 0:50:25The other geezer seems to have taken over.
0:50:25 > 0:50:30Vincent is half-in, half-out. When he's not team leader, he's got plenty to say.
0:50:30 > 0:50:34Zoe didn't get to negotiate,
0:50:34 > 0:50:37so she hasn't shown us what she's capable of.
0:50:37 > 0:50:40PHONE RINGS
0:50:40 > 0:50:45Could you ask the three of them to come back in the boardroom, please?
0:50:45 > 0:50:48Lord Sugar will see you now. >
0:50:59 > 0:51:02So, Gavin, what's Zoe doing here?
0:51:02 > 0:51:06She didn't negotiate any deals or make any leads.
0:51:06 > 0:51:13I got feedback from Vince that she acted like his PA, giving him numbers while he made the calls.
0:51:13 > 0:51:17- Zoe wasn't trying to create leads. - Vincent's PA?
0:51:17 > 0:51:22I made two leads which secured two of the three products our sub-team got.
0:51:22 > 0:51:25It seems like an observing capacity.
0:51:25 > 0:51:31How can it be an observing capacity if I came up with the numbers that secured the products?
0:51:31 > 0:51:36- All you did was write a number. - I went through several phone books.
0:51:36 > 0:51:41The point I would make is that part of these tasks is for you to think on your own feet.
0:51:41 > 0:51:47I think you've got a voice but I don't think you found a way of getting it across.
0:51:47 > 0:51:51I totally agree. I find it hard to get it across to my teammates
0:51:51 > 0:51:55when I've just got a load of hot air in the team.
0:51:55 > 0:51:59I did what I was told and didn't get a chance to shine.
0:51:59 > 0:52:04- That could be your fault. - Why should I be punished for being professional?
0:52:04 > 0:52:10With the greatest respect, that's not professional. If I see a ship sinking, I bloody jump in.
0:52:10 > 0:52:13If you come into business with me,
0:52:13 > 0:52:18passing me a message saying, "Oh, things are not going too well."
0:52:18 > 0:52:22- No.- I didn't pass him a message. I strongly encouraged...
0:52:22 > 0:52:26That is not on the radar. Gavin, I've got your resume here.
0:52:26 > 0:52:32You're claiming that you feel you're a good manager of people.
0:52:32 > 0:52:38"Good at delegating and overseeing the work of others." Your words.
0:52:38 > 0:52:42I understand that. I told people what they had to do.
0:52:42 > 0:52:48Basically, they understood what had to be done but decided not to do it.
0:52:48 > 0:52:52- Get a bunch of dummies? - Some of the calls were unbelievable.
0:52:52 > 0:52:56Why did you allow it? Why did you allow Natasha to ring the Ritz?
0:52:56 > 0:53:04If someone rang my company and said, "Where do you get your paper from? Where do you get your ingredients?"
0:53:04 > 0:53:08- I probably can't repeat the response I'd give.- Accepted.
0:53:08 > 0:53:12- Vincent, why's he here? - I believe Vincent's the main cause for the failure,
0:53:12 > 0:53:16some of the decisions that Vincent made.
0:53:16 > 0:53:22Also, the feedback from the girls - grabbing phones off people, talking down to people.
0:53:22 > 0:53:26- I'm not happy with that style of management. - What have you got to say?
0:53:26 > 0:53:31Sure, what happened was that we had a shambles for the first two hours.
0:53:31 > 0:53:37We made two or three phone calls and had leads within minutes and then...
0:53:37 > 0:53:45- Listen. I'm already getting sick and tired of, "This one made phone calls."- Fine.- I know you're Belgian.
0:53:45 > 0:53:47That's where the waffles come from.
0:53:47 > 0:53:53- Categorise why you shouldn't be here and who you think is responsible. - Sure.
0:53:53 > 0:53:58I secured the beef. I called the toilet guy to get the tissue.
0:53:58 > 0:54:01I got the ice, but we ran out of time.
0:54:01 > 0:54:05Vincent makes all the calls and closes all the meetings.
0:54:05 > 0:54:12I guarantee that the three people we negotiated with remember me and I can negotiate again with them.
0:54:12 > 0:54:16You reckon you're remembered long after you're gone?
0:54:16 > 0:54:20- Yeah?- I like to hope that I make a good impression. Yes.
0:54:20 > 0:54:23See if I remember you.
0:54:25 > 0:54:27Well, look...
0:54:27 > 0:54:34Zoe, you make a point. "Give me a chance to see what I can do."
0:54:34 > 0:54:42You haven't had the opportunity. That's your fault that you haven't come shining through.
0:54:42 > 0:54:47Gavin, you've got your own business. You claim you can organise people.
0:54:47 > 0:54:52Then you let them run riot. You didn't have them under control.
0:54:52 > 0:55:00Vincent, I don't like people that undermine instructions and go off and do it in their own direction.
0:55:00 > 0:55:04I've heard a lot of that about you today.
0:55:04 > 0:55:07I can't see how that can work for me.
0:55:15 > 0:55:20I've got to judge this on this task. That's what I've got to do.
0:55:20 > 0:55:24On that basis, I've concluded...
0:55:27 > 0:55:30..that because the task was out of hand...
0:55:30 > 0:55:32Gavin, you're fired.
0:55:34 > 0:55:35Thank you.
0:55:47 > 0:55:51Zoe, you say that I haven't seen anything of you.
0:55:51 > 0:55:53I'll be looking as the process moves on.
0:55:53 > 0:55:58- Then it will be up to you to show me.- All right. Thank you.
0:55:58 > 0:56:01Back to the house.
0:56:08 > 0:56:12NICK: Foolish loss. He just couldn't control them.
0:56:12 > 0:56:15I think they're clear there's no hiding place.
0:56:15 > 0:56:20I don't want to hear anyone else telling me they haven't had a chance to show me.
0:56:20 > 0:56:22It's time for them all to step up.
0:56:33 > 0:56:36Gutted I haven't got further in this process.
0:56:36 > 0:56:42Lord Sugar made a mistake firing me. He's looking for a business partner.
0:56:42 > 0:56:47If he's looking for someone like Vincent, good luck to him.
0:56:51 > 0:56:56Vince, as a sub-team manager, I had a bit of a run-in with him.
0:56:56 > 0:57:00He pulled the phone out of my hand, virtually.
0:57:00 > 0:57:05He didn't think I could do a job that I've made a lot of money doing!
0:57:05 > 0:57:07That annoyed me, to be honest.
0:57:10 > 0:57:12Was it Vincent...? Here we go!
0:57:13 > 0:57:17SCREAMS AND GASPS
0:57:20 > 0:57:23Well done. Was it hard?
0:57:23 > 0:57:26Mate, wow! Good to see you.
0:57:28 > 0:57:31Gav didn't have an argument against me and Vincent.
0:57:31 > 0:57:36He went in and thought, "I shouldn't have brought these two in!"
0:57:36 > 0:57:41ELLIE: Who do you think he should have took in? NATASHA: I'm not commenting.
0:57:44 > 0:57:49'In the fight for Lord Sugar's quarter-million-pound investment,
0:57:49 > 0:57:51'13 candidates remain.
0:57:51 > 0:57:54'Next time...'
0:57:54 > 0:57:56Beauty is a massive business.
0:57:57 > 0:58:00I can't promote this product. I've got a girlfriend!
0:58:00 > 0:58:04- 'Make a pretty penny...' - Switch the machine on! What a wally!
0:58:04 > 0:58:07Can I come back tomorrow?
0:58:07 > 0:58:09It's like a pet hamster, isn't it?
0:58:09 > 0:58:13'..or face ugly truths in the boardroom.'
0:58:13 > 0:58:18- It's unfair, Zoe.- You've made your bed and you've got to lie in it.
0:58:18 > 0:58:21This was a disastrous task. You're fired.
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