0:00:05 > 0:00:11Last season on Celebrity Apprentice, we stormed New York and raised millions for charity.
0:00:13 > 0:00:19But there's plenty more dollars out there and I want it to go to the people that need it the most
0:00:19 > 0:00:21and that's why I'm doing it again.
0:00:24 > 0:00:29The stage has been set and now 16 new celebrities are fighting to meet the challenge...
0:00:29 > 0:00:32Come on, people! We need all the money we can get!
0:00:32 > 0:00:37- ..any way they can. - Bring me 15,000 and I'll kiss you full on the mouth.
0:00:37 > 0:00:39- Managers...- What a disaster!
0:00:39 > 0:00:42- ..gone!- Disgusting!
0:00:42 > 0:00:45- Assistants, gone! - No bagels, no nothing.
0:00:45 > 0:00:52- They're on their own...- I can't tie the tie.- ..in the toughest challenge of their careers.- I can't do this!
0:00:52 > 0:00:55- Last season was a battle.- I talk down to you?- You're out of talent!
0:00:55 > 0:01:01- You think you're...- BLEEP - This time...- You are a piece of... - BLEEP- ..and a stupid blonde!
0:01:01 > 0:01:04- ..it's war! - Shut up!- Then stop lying!
0:01:04 > 0:01:07This makes me and Omarosa look like a tea party.
0:01:10 > 0:01:15- Go, team!- They come to New York City armed with new connections...
0:01:15 > 0:01:19- We have a cheque here from Tim McGraw for 5,000.- Tim McGraw!
0:01:20 > 0:01:25..new passion and a new determination to win.
0:01:25 > 0:01:28- I want to win. Get your head around the...- BLEEP- ..task!
0:01:28 > 0:01:31It's killing me. I would take the bullet in a second.
0:01:31 > 0:01:36And all but one of them will...be...fired!
0:01:40 > 0:01:45- You're fired! Go! - The Celebrity Apprentice starts now.
0:01:45 > 0:01:51Previously, the women got down to business and forged their identity.
0:01:51 > 0:01:54- Does anyone want to be project manager?- I'll be the first.
0:01:54 > 0:01:57And the ladies were ready for battle...
0:01:57 > 0:02:02- It doesn't matter what our name is. Let's get going.- How about Athena? Athena's the goddess of war.
0:02:02 > 0:02:04Team Athena.
0:02:04 > 0:02:07..while the men got off to a slower start.
0:02:07 > 0:02:11- I think we should be Team FUBAR. - Oh, man! FUBAR!
0:02:11 > 0:02:14And Scott Hamilton tried to focus the group.
0:02:14 > 0:02:18- So name first? Do you have ideas? - The Kings Of The Universe.
0:02:18 > 0:02:25- Just take the letters - KOTU. - I like KOTU.- But Heisman Trophy winner Herschel Walker took control.
0:02:25 > 0:02:28What we need to do first is elect a project manager.
0:02:28 > 0:02:30- Herschel?- Yeah, it seems like.
0:02:30 > 0:02:35For their first task, the teams had to create, bake and sell cupcakes.
0:02:35 > 0:02:38On KOTU, entrepreneur Jesse James was the quiet achiever.
0:02:38 > 0:02:43We make the vehicle as attention-grabbing as possible.
0:02:43 > 0:02:49I didn't think Jesse would bring anything to the table. It's fun to see somebody come to life.
0:02:49 > 0:02:53We'll finish in the morning. We've got to get these out of the oven.
0:02:53 > 0:02:57Poker champion Annie Duke was quick to alienate the rest of her team.
0:02:57 > 0:03:03Mussolini made the trains run on time, but no Italian smiled. It was an Italian train station in there!
0:03:03 > 0:03:10On KOTU, Andrew Dice Clay looked for an easy way out and Tom Green sensed trouble.
0:03:10 > 0:03:14Herschel, I'm going over to Sirius Radio now.
0:03:14 > 0:03:18He wants to do Sirius Radio. He's not doing anything anyway.
0:03:18 > 0:03:24Clint and Herschel go, "Why don't you not make cupcakes?" I know they're trying to throw Dice under the bus.
0:03:24 > 0:03:31- Both teams hit the streets to sell.- From Donny Deutsch, a cheque for 10,000!
0:03:31 > 0:03:34- Big money showed up. - He paid 5,000 for this cupcake.
0:03:34 > 0:03:38On Athena, playmate Brande Roderick immediately surprised her team.
0:03:38 > 0:03:415,000 for your charity.
0:03:41 > 0:03:46I think Brande... She's a very smart woman lost in a gorgeous body.
0:03:46 > 0:03:52- Project manager Herschel Walker stood by while Dennis Rodman checked out.- I can pick you up.
0:03:52 > 0:03:59- When the totals were added... - The women sold 61,257-worth of cupcakes.
0:03:59 > 0:04:02So, ladies, I congratulate you.
0:04:02 > 0:04:07- Joan Rivers reaped the reward. - You won 126,000.
0:04:07 > 0:04:09Joan, what's your charity?
0:04:09 > 0:04:13- God's Love We Deliver.- Have fun. Thank you. Congratulations.
0:04:13 > 0:04:17With the men's team losing, Andrew went after Herschel.
0:04:17 > 0:04:21- Who would you fire if you were me? - I would fire Herschel
0:04:21 > 0:04:26because it's the boss's job to delegate and tell everybody what he needs them to do.
0:04:26 > 0:04:30- Herschel fought back.- You're wrong. I was on the corner with Tom Green.
0:04:30 > 0:04:34The truth is, you didn't want to work. You wanted to do your thing.
0:04:34 > 0:04:37But ultimately, Dice folded.
0:04:37 > 0:04:43I didn't like making the cupcakes, so if anything, I'm willing to leave.
0:04:43 > 0:04:46Herschel, he really fought to stay.
0:04:46 > 0:04:49You wanted to quit. Andrew, you're fired.
0:04:56 > 0:04:58Hey!
0:05:00 > 0:05:02Oh!
0:05:03 > 0:05:06You guys were yelling so loud. Oh, my gosh!
0:05:06 > 0:05:10- What's in the boardroom stays in the boardroom?- Yeah.
0:05:10 > 0:05:15- Will you tell us what happened? - I think when he said he wanted to quit, it was over.
0:05:15 > 0:05:20It was like, "He is weak now." You can't be weak or he'll get rid of you.
0:05:20 > 0:05:24I don't like to lose. I don't want to go back in that boardroom.
0:05:24 > 0:05:29When I lose, I don't sleep. I'm ready to go to another task. We've got to get it up.
0:05:29 > 0:05:32Tomorrow's a new day, bro.
0:05:32 > 0:05:37I feel that while Herschel may not have made the best project manager,
0:05:37 > 0:05:40for this team to move forward and win,
0:05:40 > 0:05:44they will have to subordinate themselves to their project manager.
0:05:44 > 0:05:50They'll have to respect his authority and not pull anything that will get in the way of the task.
0:05:50 > 0:05:53Congratulations. 'It's difficult.'
0:05:53 > 0:05:55I kind of predicted this as a possibility.
0:05:55 > 0:06:01If they want to throw my good friend Dice under the bus, they want to throw me under the bus.
0:06:01 > 0:06:04It's interesting. You can't really trust anyone.
0:06:08 > 0:06:10CRACK OF THUNDER
0:06:15 > 0:06:18# Money, money, money, money
0:06:19 > 0:06:20# Money
0:06:20 > 0:06:22# Money, money, money, money
0:06:23 > 0:06:24# Money
0:06:24 > 0:06:28# Some people got to have it
0:06:28 > 0:06:30# Hey, hey
0:06:30 > 0:06:33# Some people really need it
0:06:33 > 0:06:37# Hey, listen to me, y'all Do things, do things, do things
0:06:37 > 0:06:39# Bad things with it
0:06:41 > 0:06:43# Dollar bills, y'all
0:06:43 > 0:06:48# Come on That mean, oh, mean
0:06:48 > 0:06:51# Mean green
0:06:51 > 0:06:54# Almighty dollar
0:06:54 > 0:06:56# I know that money...
0:06:56 > 0:06:59# Give me a nickel, brother
0:06:59 > 0:07:01# Can you spare a dime?
0:07:02 > 0:07:08# Money can drive some people out of their mi-i-inds
0:07:09 > 0:07:11# No good, no good
0:07:11 > 0:07:12# Money
0:07:12 > 0:07:15# Money, money, money, money
0:07:15 > 0:07:16# Money! #
0:07:31 > 0:07:36- Hello, hello, hello. - How are you today? - Good to see you.- You too.
0:07:36 > 0:07:40I've been working with God's Love for 16 years now
0:07:40 > 0:07:43and we really are a do-it-yourself charity.
0:07:43 > 0:07:48- Here we have two bags. One's for Julia and one's for her two kids.- OK.
0:07:48 > 0:07:54'One of the most exciting things about winning as project manager is you get the money for your charity.
0:07:54 > 0:07:57'What we do at God's Love We Deliver
0:07:57 > 0:08:02'is if you feel you can't leave your house, we send you your meals every single day.'
0:08:02 > 0:08:06We started out with two bicycles and four delivery men
0:08:06 > 0:08:10and we now do over 2,000 meals a day to our clients.
0:08:10 > 0:08:15We are really a small charity and we do big things.
0:08:15 > 0:08:19I want to thank you from the bottom of my heart, what you do for us.
0:08:19 > 0:08:22The nice thing is you're surviving.
0:08:22 > 0:08:25- I'm surviving. - Women are surviving breast cancer.
0:08:25 > 0:08:29I'm a fighter. I'm living for myself and my kids.
0:08:29 > 0:08:31All of our clients are sick
0:08:31 > 0:08:35with HIV/AIDS, cancer, Alzheimer's or Parkinson's disease,
0:08:35 > 0:08:37any life-altering illness.
0:08:37 > 0:08:40I'm thrilled that we're here and I'm thrilled...
0:08:40 > 0:08:44I have a surprise for you, Karen, my darling angel.
0:08:44 > 0:08:48As you know, I've been working on Celebrity Apprentice.
0:08:48 > 0:08:54And I have been project manager for one of the tasks and we won,
0:08:54 > 0:08:58so I'm so excited because here is a cheque for God's Love We Deliver
0:08:58 > 0:09:03for 125,716 dollars
0:09:03 > 0:09:06and 39 cents.
0:09:06 > 0:09:10- That's fabulous! - Is that great?- Thank you!
0:09:10 > 0:09:14Part of this will go to help you when you recover from this next surgery,
0:09:14 > 0:09:17help you, help Camille,
0:09:17 > 0:09:21help Joshua, so that you don't have to worry about food.
0:09:21 > 0:09:25- You just have to worry about getting well.- Thank you.- Good.- Good hug.
0:09:57 > 0:10:00- Good morning. - ALL: Good morning.
0:10:00 > 0:10:04On my left is Erin Burnett and, as you know, Don.
0:10:04 > 0:10:09Erin and I have a great distinction. We did a show together called The Billionaire Inside,
0:10:09 > 0:10:15- the number one rated show in the history of CNBC. Do you hear that, Joan?- I hear it.
0:10:15 > 0:10:18- Do you hear it? Do you understand? - I hear it, Donald.- OK.
0:10:18 > 0:10:24Today you're going to be working with a company - Zappos.com. Everybody's heard of Zappos, right?
0:10:24 > 0:10:28And it's an e-commerce company.
0:10:28 > 0:10:34Zappos in 1999 just started and today they're going to do over 1 billion-worth of sales.
0:10:34 > 0:10:39And alongside of me is Tony, the CEO. Tony, tell me about the company.
0:10:39 > 0:10:44At Zappos.com, we sell shoes, handbags and apparel.
0:10:44 > 0:10:49We really want our brand to be about the very best customer service and experience,
0:10:49 > 0:10:52so we've teamed with Image Comics
0:10:52 > 0:10:56to provide you with artists and editors
0:10:56 > 0:10:59to create a comic character
0:10:59 > 0:11:05to communicate our focus on customer service and company culture as well.
0:11:05 > 0:11:11Very simple. You'll create a costume and four-page comic for a character that promotes Zappos.com,
0:11:11 > 0:11:16something they may end up using as a character on their website.
0:11:16 > 0:11:21You'll have to pitch your ideas to a focus group to get feedback. Tony will pick the winner.
0:11:21 > 0:11:26What I want you to do right now is pick your project manager.
0:11:26 > 0:11:30Women, pick your project manager. Men, pick your project manager.
0:11:30 > 0:11:34- She owns a clothing company, so it's perfect.- OK, great. Done.
0:11:34 > 0:11:36Joan, who is your project manager?
0:11:36 > 0:11:41- Our project manager today, we're very happy to say, is Khloe.- Khloe. Good.
0:11:41 > 0:11:46'Zappos is an online store known for selling shoes, clothes and stuff like that.'
0:11:46 > 0:11:50I own a clothing store, so maybe that's why I became project manager,
0:11:50 > 0:11:54but I'm a little confused cos I'm not really familiar with online.
0:11:54 > 0:11:57I vote for Scott. He's organised.
0:11:57 > 0:11:59I'm very organised.
0:11:59 > 0:12:04- Come on, men. How are you doing? - I think we should go with Scott. - We're good.
0:12:04 > 0:12:10- Who have you chosen?- We've chosen Scott Hamilton.- I love Scott Hamilton.- Thank you, sir.
0:12:10 > 0:12:14I think they saw me as the voice of reason last week
0:12:14 > 0:12:17and the one that was really organised.
0:12:17 > 0:12:22I'm not going to survive here by shying away from leadership. I can't do that.
0:12:22 > 0:12:24So it's Khloe and Scott.
0:12:24 > 0:12:30All right, the project manager of the winning team will get 20,000 for his or her charity.
0:12:30 > 0:12:34The losing team will come to the boardroom. Somebody will be fired.
0:12:34 > 0:12:39It won't be pleasant, but that's the way life is. OK? Good luck. Thank you.
0:12:52 > 0:12:55- Hi. Melissa Rivers. - Hi. Tionne Watkins.
0:12:55 > 0:13:00- Nice to meet you. - 'The first order of business was to sit down with Tony,'
0:13:00 > 0:13:03the CEO of Zappos.com.
0:13:03 > 0:13:08Every marketing project has to do exactly what the client wants. What are they looking for?
0:13:08 > 0:13:12Most people that know Zappos know us for the shoes,
0:13:12 > 0:13:17but the Zappos brand is really just about the very best customer service.
0:13:17 > 0:13:23When you call our Customer Loyalty Team, people aren't scripted, they're not trying to up-sell.
0:13:23 > 0:13:26We just care about above-and-beyond customer service.
0:13:26 > 0:13:31When we met with the executive, I was concerned about getting information.
0:13:31 > 0:13:35I'm a poker player. I know how to do an end run around people.
0:13:35 > 0:13:39You would like this comic book character to appeal equally to men and women?
0:13:39 > 0:13:45That's for you guys to decide. What we care about is conveying our brand and our culture.
0:13:45 > 0:13:48Do you like blondes or brunettes?
0:13:48 > 0:13:51- What do you date?- Um...yes.
0:13:51 > 0:13:56What colour of hair did the girl in your longest long-term relationship have?
0:13:56 > 0:14:01- Or your wife?- Too bad if he doesn't like her any more! - In your longest relationship.
0:14:01 > 0:14:05- I'm trying to get a feel here. - Which Angel did you like?
0:14:05 > 0:14:09I will just say, you guys, don't think about what's appealing to me.
0:14:09 > 0:14:12Think about what's appealing to our customers.
0:14:12 > 0:14:18Thank you very much for your time. Hopefully, we can put something great together for you.
0:14:19 > 0:14:21My name is Scott Hamilton.
0:14:21 > 0:14:24- I'm the project manager. - Clint Black.
0:14:24 > 0:14:26He can go to any comic book company
0:14:26 > 0:14:33to come up with this character. He's coming to us neophytes to do this. We have to be professional.
0:14:33 > 0:14:35Why a comic book character?
0:14:35 > 0:14:39One of our core values is about having fun
0:14:39 > 0:14:45and not being like other businesses where you have to wear a suit and a tie.
0:14:45 > 0:14:47It's got to be funny.
0:14:47 > 0:14:52Let me put it this way. Humour is not unacceptable.
0:14:52 > 0:14:56I see you. Humour is something that is acceptable in a commercial,
0:14:56 > 0:14:58then like...or, you know,
0:14:58 > 0:15:01to..to try to get a laugh.
0:15:03 > 0:15:08It could be an attempt at humour and it might not be funny. That wouldn't be good.
0:15:08 > 0:15:12There are some types of characters that are very corporate.
0:15:12 > 0:15:17Anybody else have any questions? Brian, you have a question? Dennis, got anything?
0:15:17 > 0:15:22- I think we've taken up enough of your time.- Thank you.
0:15:22 > 0:15:23Cool.
0:15:30 > 0:15:35After we left the executive meeting, we went to the war room
0:15:35 > 0:15:38to really start working.
0:15:39 > 0:15:45Our task was to create a comic book character that best represented the qualities of Zappos.com.
0:15:45 > 0:15:47What time is it?
0:15:47 > 0:15:52Khloe was chosen as project manager because she owns retail stores,
0:15:52 > 0:15:56so I think the team felt like she had a lot of retail experience,
0:15:56 > 0:16:00but I don't think that this task is about retail.
0:16:00 > 0:16:02What is this comic book being used for?
0:16:02 > 0:16:06SEVERAL VOICES TALK AT ONCE
0:16:06 > 0:16:09- Yeah, what about...- A gay man.
0:16:09 > 0:16:13With superpowers... ALL TALK OVER EACH OTHER
0:16:13 > 0:16:18We live in LA and New York. You can't have a gay man. It excludes the whole Midwest...
0:16:18 > 0:16:21I don't want so many people talking over each other.
0:16:21 > 0:16:24People love a hero.
0:16:25 > 0:16:28- Can I throw one thing out?- Yeah.
0:16:28 > 0:16:34'As strong a personality as Khloe is, I don't think she is comfortable with telling people what to do.
0:16:34 > 0:16:37'Our team definitely has alpha females...'
0:16:37 > 0:16:41..why they have their superpower, its origin.
0:16:41 > 0:16:44I think our team would work so much faster
0:16:44 > 0:16:48if a couple of these girls did not talk as much.
0:16:48 > 0:16:50I mean, it's ridiculous.
0:16:50 > 0:16:54I think we should get a midget and the midget says,
0:16:54 > 0:16:59"We're long on service and short on frustration."
0:17:00 > 0:17:03- Yeah, I thought...- Thank you, Joan.
0:17:03 > 0:17:05TALKING OVER EACH OTHER RESUMES
0:17:07 > 0:17:09If I could have one superpower,
0:17:09 > 0:17:12I would shut up my team.
0:17:17 > 0:17:22To be really successful, you have to separate yourself from 99% of the world.
0:17:22 > 0:17:27You have to get out there and kick ass. You have to be able to handle pressure.
0:17:27 > 0:17:30Now, we've got two very different people -
0:17:30 > 0:17:33Scott Hamilton and Khloe.
0:17:33 > 0:17:35Scott is a great, great champion.
0:17:35 > 0:17:39Organisationally, we've got some issues to talk about.
0:17:39 > 0:17:43He's won gold medals. He's handled pressure brilliantly.
0:17:43 > 0:17:48Khloe, on the other hand, she's a young woman. She hasn't been really exposed to pressure.
0:17:48 > 0:17:51We'll have to see what happens.
0:17:51 > 0:17:55If you can't handle the pressure, people will walk all over you.
0:17:57 > 0:18:04It is now 10.30 and we can't do anything. We cannot think of anything...
0:18:04 > 0:18:06SEVERAL VOICES TALK AT ONCE
0:18:06 > 0:18:10This week's task was to create a comic book character
0:18:10 > 0:18:13to represent Zappos.com.
0:18:13 > 0:18:16I'm going to blow a gasket in a minute.
0:18:19 > 0:18:25We're just talking and none of us know what we're doing. We're going round in circles.
0:18:25 > 0:18:28- We keep repeating the exact same thing.- I understand.
0:18:28 > 0:18:34What we should do is divide into groups. We should have a design group and a script group.
0:18:34 > 0:18:36I'd love to do the script with you.
0:18:36 > 0:18:42'I'll do what I need to do to win. That will piss off my team-mates. Your job is to win the task,'
0:18:42 > 0:18:45not worry about people's feelings.
0:18:45 > 0:18:50Claudia and I would really love to be the people who go write the script if that's possible.
0:18:50 > 0:18:53- Yeah.- Is that cool?- Definitely.
0:18:53 > 0:18:57I let people go ahead and take their leader status.
0:18:57 > 0:19:02If they want to run that position, fine. We've run businesses. It's why we're here.
0:19:02 > 0:19:05But my mom has won a couple of Emmys for things like writing.
0:19:08 > 0:19:13'Annie's taken over and decided she was going to write the presentation.
0:19:13 > 0:19:15'I thought that was really stupid,'
0:19:15 > 0:19:19considering I've had four plays that I've written on Broadway,
0:19:19 > 0:19:22two series and a motion picture.
0:19:22 > 0:19:24You're an idiot.
0:19:26 > 0:19:28Let's do this orderly
0:19:28 > 0:19:32and without too much excitement or emotion.
0:19:32 > 0:19:34No chaos.
0:19:34 > 0:19:40We're all coming from completely different places and I think we have to utilise that.
0:19:40 > 0:19:43In figure-skating, the biggest thing is diversity of styles.
0:19:43 > 0:19:50My experience as an ice show producer would be to draw on their talents, utilise our best assets
0:19:50 > 0:19:52and win the task.
0:19:52 > 0:19:55We should use one of us as the superhero.
0:19:55 > 0:19:59You'd be a good superhero, Clint. You've got the hat. You'd be good.
0:19:59 > 0:20:04- We don't want a comic book character with a cowboy hat.- Or Rodman or you?
0:20:04 > 0:20:06I don't want to go down that route.
0:20:06 > 0:20:11If we twist this thing around and make it cool, we can get a transvestite, a guy...
0:20:11 > 0:20:14You can go get any transvestite. Guess what?
0:20:14 > 0:20:19He can transform into this woman. He can fight in women's shoes. Boom!
0:20:19 > 0:20:24I felt that Zappos.com, ultimately, was a family brand
0:20:24 > 0:20:27and Dennis is so off the beaten path.
0:20:27 > 0:20:31The whole commercial now is about gay guys and gay people now.
0:20:31 > 0:20:37I didn't feel it was appropriate to the task or to the image of Zappos.com.
0:20:37 > 0:20:39We're just... We're going over here.
0:20:41 > 0:20:45Claudia, do you want to start a whiteboard and write stuff down?
0:20:45 > 0:20:50We have "real" and "personal". Third over here is "speed". Do you agree with that?
0:20:50 > 0:20:53- "Wow" is the theme.- Right.
0:20:53 > 0:20:59Personally, cos our goal here is to come up with a character and a costume and a story line...
0:20:59 > 0:21:03Personally, that's what I feel we need to turn back and focus on.
0:21:03 > 0:21:08- Except this is going to... - Our goal is to do the character and the costume and the story line.
0:21:08 > 0:21:13If we have time for any of that, obviously, all this stuff is great extra fluff.
0:21:13 > 0:21:17As for Khloe as project manager, as the day has progressed,
0:21:17 > 0:21:21she has gotten more comfortable and she took control of the situation.
0:21:21 > 0:21:28At first, I thought she was a little timid, but now she's taken the bull by the horn. She's doing a good job.
0:21:28 > 0:21:32I look at women saying, "I admire her," or, "She's beautiful."
0:21:32 > 0:21:37A man looks at a woman cos she's gorgeous, so I think she should be a girl.
0:21:37 > 0:21:40It's challenging to control eight very dominant women.
0:21:40 > 0:21:46'I'm not here to baby-sit or control anyone, but to oversee and make sure everybody is not getting off track.'
0:21:46 > 0:21:50- We are not going to go and ramble on.- No.
0:21:52 > 0:21:55I'm with the artists.
0:21:55 > 0:21:58- Our designers are here. - Great. Welcome to the zoo.
0:21:58 > 0:22:01An editor and artist from Image Comics met with us,
0:22:01 > 0:22:07but nothing had been established about the character and how it works with the product.
0:22:07 > 0:22:09Time was crucial as we had a focus group coming.
0:22:09 > 0:22:13A superhero could be someone cool with a certain amount...
0:22:13 > 0:22:17But that's not the superhero. The customer's not the hero.
0:22:17 > 0:22:21The guy falling off the building was never caught by other people.
0:22:21 > 0:22:26'I don't like talking over people and I don't like to yell to get my point across.'
0:22:26 > 0:22:29When you do that, people don't listen.
0:22:29 > 0:22:35- Our favourite comic book character...- If we go into a focus group... Let me finish.
0:22:35 > 0:22:38- Whereas if you... - 'Every time someone talks,'
0:22:38 > 0:22:40Clint just tells them to shut up.
0:22:40 > 0:22:44- Let me finish my thought. - 'And if someone talks over him,'
0:22:44 > 0:22:50he starts yelling at you like you're an inconsiderate ass for talking over him when that's all he does.
0:22:50 > 0:22:54Why don't we look through a bunch of products and they draw some of it?
0:22:54 > 0:22:58- That's not a cartoon character. - It's a point of reference.
0:22:58 > 0:23:04- We're looking for action figures. Transform herself into the computer. - What I'm telling you is...
0:23:04 > 0:23:09The artists were sitting there with their pens on pieces of paper,
0:23:09 > 0:23:12'waiting for Dennis Rodman to stop yelling at Clint Black...'
0:23:12 > 0:23:17- He don't give a rat's ass!- '..for Scott to stop floundering around.'
0:23:17 > 0:23:21- Bring it down.- 'But Scott let the team argue and scream at each other.'
0:23:21 > 0:23:25- It was outrageous.- You may feel like I've just insulted you.
0:23:25 > 0:23:31- It's not insulting. It's not insulting.- What does any of this have to do with what we're trying to do?
0:23:31 > 0:23:35- Nine years ago, he wasn't worth a...- BLEEP
0:23:40 > 0:23:45Let's sit down. Let's figure out who it is, what she is.
0:23:45 > 0:23:46Exactly.
0:23:46 > 0:23:49Our task this week was
0:23:49 > 0:23:52to create a comic book character for Zappos.com.
0:23:52 > 0:23:58I have a vision, so maybe we show a housewife frustrated with customer service.
0:23:58 > 0:24:02And our hero emerges and she maybe has lightning bolts
0:24:02 > 0:24:07- because of zapping the customer service into the world.- OK.
0:24:07 > 0:24:10Mizz Z. Let's call her Mizz Z, just to give her a name.
0:24:10 > 0:24:14Mizz Z. "Don't you worry. Follow me."
0:24:14 > 0:24:17'Joan came up with the name Mizz Z'
0:24:17 > 0:24:21which was really cool because "Mizz" is M-I-Z-Z and then Z,
0:24:21 > 0:24:23just like Zappos.
0:24:23 > 0:24:27- "It's not just a dream at Zappos. It's reality."- Love it.- Perfect.
0:24:27 > 0:24:30That's my little story, my little idea.
0:24:30 > 0:24:34I got the idea. I just spit it out. They all loved it.
0:24:34 > 0:24:37They all clapped. Almost everybody clapped.
0:24:37 > 0:24:41Joan loved it. We were going to go with my idea and that was it.
0:24:41 > 0:24:44What's going on? How's it going?
0:24:44 > 0:24:49- Good. We finally got it. - Very nice. Very nice. What's the concept?
0:24:49 > 0:24:55- I just...- Average Jane, cute, not beautiful, is turned into Mizz Z
0:24:55 > 0:25:00and her job is to spread good customer service and the word out to all.
0:25:00 > 0:25:04The slogan is, "It's not just a dream. It's Zappos."
0:25:04 > 0:25:06Who came up with the slogan, the concept?
0:25:06 > 0:25:10- Me.- She came up with the slogan. - And the concept.
0:25:10 > 0:25:15'Donald Junior comes in. He said, "Whose idea was it?"'
0:25:15 > 0:25:18Melissa said "mine" without any hesitation.
0:25:18 > 0:25:20Hell, no!
0:25:20 > 0:25:22It doesn't have bells and whistles.
0:25:22 > 0:25:29'I didn't think it was appropriate to fight in front of him about whose idea it was, so I took the loss.'
0:25:32 > 0:25:37As part of the task, we would be presenting in front of a focus group,
0:25:37 > 0:25:42so we had to present our character and something about her origin and her superpower.
0:25:42 > 0:25:47- I'm Khloe.- Hey, I'm Dan. Nice to meet you.- I'm Khloe.- Brian.
0:25:47 > 0:25:52The purpose of a focus group is to tell you what they like and don't like about the character.
0:25:52 > 0:25:57I'm Melissa. How are you guys all doing today? Melissa with an M.
0:25:57 > 0:26:02- Let's just get started. - Any constructive criticism would be greatly appreciated.
0:26:02 > 0:26:07I had Claudia pitch her idea to the focus group to get a reaction.
0:26:07 > 0:26:10OK, so our character is called Mizz Z.
0:26:10 > 0:26:15She's attractive, she's young, she's girl next door, but just a little bit cuter.
0:26:15 > 0:26:21'The focus group were a bunch of typical comic book readers, like I'd imagine a comic book reader to be.'
0:26:21 > 0:26:27The Z's kind of look like lightning bolts because this company is all about being fast.
0:26:27 > 0:26:32These guys are not used to being around pretty women, just pretty women superheroes.
0:26:32 > 0:26:39- It's all about customer service.- Her transformation would reflect that of the user of being electrified.
0:26:39 > 0:26:42Do you think the shorts are too "hoochie mama"?
0:26:42 > 0:26:46It's really odd. I never thought I'd be discussing comic books
0:26:46 > 0:26:48with a Playboy Playmate
0:26:48 > 0:26:53or talking to a Playboy Playmate, period.
0:26:53 > 0:26:57You should have one definable Z, so we can pick her out from a distance.
0:26:57 > 0:27:00- Just a bigger belt buckle? - Bigger belt buckle?
0:27:00 > 0:27:02Yeah, like a bigger belt buckle.
0:27:02 > 0:27:05Thank you so much for all your help and advice.
0:27:05 > 0:27:10- Bye, guys. Thank you.- Bye, guys. - Thank you so much.
0:27:10 > 0:27:16- We at least have our idea.- Yeah. - You feel better now.- Were those a group of virgins or what?
0:27:21 > 0:27:26What do you guys think of the idea of a Zorro type character?
0:27:26 > 0:27:28- No, no, no. - 'Our focus group came in'
0:27:28 > 0:27:31to listen to our ideas and give feedback.
0:27:31 > 0:27:37Unfortunately, Scott didn't seem to have any control over the room. I felt like I needed to jump in.
0:27:37 > 0:27:39Dennis's idea...
0:27:39 > 0:27:42Woman comes home from work.
0:27:42 > 0:27:46- She tucks the kids into bed.- I didn't say all that.- Something like that.
0:27:46 > 0:27:51- OK, but something.- She's tired as... - BLEEP- She's tired as...- BLEEP
0:27:51 > 0:27:55Tom Green, he just kind of went on a little bit of a tangent,
0:27:55 > 0:28:00which was great, it was cool, but they didn't seem to have everything ready for us.
0:28:00 > 0:28:06Did you guys know that Tom Green and Dennis Rodman would be pitching you comic books here?
0:28:06 > 0:28:10Listen, his name is Senor Zappos. LAUGHTER
0:28:10 > 0:28:13They were a focus group and we weren't focused.
0:28:13 > 0:28:19There were so many people with so many agendas that it turned into a performance.
0:28:19 > 0:28:22Maybe a motorcycle. He could be on a motorcycle.
0:28:22 > 0:28:27I think the one most guilty of that was Tom. Tom was, you know, he was performing.
0:28:27 > 0:28:30- Those are two ideas. - We're out of time.
0:28:30 > 0:28:33- OK.- Thank you...very much.
0:28:33 > 0:28:35We are so...
0:28:38 > 0:28:41- HE LAUGHS - We are in so much trouble.
0:28:42 > 0:28:45Well, that was entertaining. Um...yeah.
0:28:56 > 0:29:02- We've got to pick a character and start working on it.- We need to get a design done, so I can make it.
0:29:02 > 0:29:07'I had to make a costume in Brooklyn, but we were running out of time.'
0:29:07 > 0:29:10I knew we ran the risk of not getting a design over there.
0:29:10 > 0:29:14Everyone needs to pitch their idea. Everyone else, shut up.
0:29:14 > 0:29:19- I'll pitch mine first. - Just shut up.- You just told me to pitch my idea.
0:29:19 > 0:29:25- I said, "Shut up!"- OK. - You don't get it. This is not a joke. He can get fired. This is not a joke.
0:29:25 > 0:29:29- Pitch your idea now. You're up. - OK, I will pitch my idea now.
0:29:29 > 0:29:34- Senor Zappos...- We've heard this. - I've pitched it five times.
0:29:34 > 0:29:38- Sit down. I heard it. I got it down. - Who else got one?- Clint?
0:29:38 > 0:29:42She's smart enough to handle any job you give her.
0:29:42 > 0:29:46- What does that look like? - She's every woman at her best.
0:29:46 > 0:29:51If we're doing one character, it should be something that's achievable-looking.
0:29:51 > 0:29:56Just so I can get out of here and get a costume made and you guys can cage-fight.
0:29:56 > 0:30:02'I was looking at my watch and realising that we had to go. Scott's the project manager.'
0:30:02 > 0:30:05You have to make a decision. That's what a leader does.
0:30:05 > 0:30:08- It's a cluster...- BLEEP- ..today. Without a doubt.
0:30:08 > 0:30:13Scott, you've heard a lot of ideas. You're just going to have to decide.
0:30:13 > 0:30:16This is a big job and he needs to decide this.
0:30:16 > 0:30:21- What do you think we should do, Scott?- You have to tell us how you want to proceed.
0:30:21 > 0:30:23I agree.
0:30:28 > 0:30:30Let him draw.
0:30:30 > 0:30:32I like that one.
0:30:32 > 0:30:35This week's task was to create a comic book character
0:30:35 > 0:30:38and present it to the CEO of Zappos.
0:30:43 > 0:30:45We need to fit the costume on her.
0:30:45 > 0:30:50'We have a model. It was going to be the comic for the presentation tomorrow.'
0:30:50 > 0:30:53- How would you like to do it? - I could.- You're adorable.
0:30:53 > 0:30:59- Yeah, if worse comes to worse, let's just have one of us do it. - She'd be adorable.
0:30:59 > 0:31:03Joan asked me if I wanted to model the outfit.
0:31:03 > 0:31:06She's probably better than any model we get.
0:31:06 > 0:31:10Getting ready for this presentation is more nerve-wracking than golf.
0:31:10 > 0:31:14Any time you have to perform well for a team and not only yourself,
0:31:14 > 0:31:17you get that extra bit of jitters in your stomach.
0:31:17 > 0:31:19RINGING TONE
0:31:19 > 0:31:23- 'Good morning, Geppetto Studios?' - Good morning, Geppetto Studios.
0:31:23 > 0:31:26- We're looking for Scott.- That's me.
0:31:26 > 0:31:30- So you are our costume designer? - 'Yes.'
0:31:30 > 0:31:33- Scott, we'll call you back. - Let me ask you...
0:31:33 > 0:31:38- 'When you're all screaming, I can't hear you.'- Scott, ssh, ssh, calm down. Touch velvet.
0:31:38 > 0:31:41It calms you down. Are you straight or gay?
0:31:41 > 0:31:44- 'I'm gay.'- Oh, thank God! - 'I love you, Joan.'
0:31:44 > 0:31:49In that case, you and I are going to have the best time in the world.
0:31:49 > 0:31:51- 'OK.'- I can't wait to meet you.
0:31:51 > 0:31:56I am going off with Tionne and Natalie to work on the costume.
0:31:56 > 0:31:59- Bye, Joan! - Thank you, thank you, thank you.
0:31:59 > 0:32:02I think Annie hurt the team tremendously
0:32:02 > 0:32:04in not using me as a writer.
0:32:04 > 0:32:08The frustration of not doing what I should be doing is very difficult.
0:32:10 > 0:32:12Is it a him or a her?
0:32:12 > 0:32:15I think it's got to be a her.
0:32:15 > 0:32:18- I think the character is the customer.- Yeah.
0:32:18 > 0:32:24This has to be about the customer. The person visiting the website gets power from the website.
0:32:24 > 0:32:29So she's sort of a normal-looking character who all of a sudden, boom, flies in
0:32:29 > 0:32:33and all these things are coming to her. We can develop that.
0:32:33 > 0:32:35After another three hours of arguing,
0:32:35 > 0:32:40here's an idea. There's a woman. She comes home from work. She's tired.
0:32:40 > 0:32:44She doesn't have time to go shopping. She walks into her office.
0:32:44 > 0:32:49She sits down at the computer and she gets sucked into the computer - handbags, shoes.
0:32:49 > 0:32:53She comes out. She's got a smile on her face. The end.
0:32:53 > 0:32:58- So let's start.- Do you see the kind of gloves that end here or here?
0:32:58 > 0:33:03I think she should have gauntlets and I think the fold-down boots with tights.
0:33:03 > 0:33:06- What colours? Metallic? - Yeah.
0:33:06 > 0:33:08All right. See you guys.
0:33:08 > 0:33:13'With the timelines we had, we needed to get our design team out to get the costume going.
0:33:13 > 0:33:15'Clint, Herschel, me and Tom'
0:33:15 > 0:33:20stayed behind to work the storyboard and really massage the character.
0:33:20 > 0:33:22Hi there. How are you guys doing?
0:33:22 > 0:33:27We just had a nice, long, creative brainstorming session.
0:33:27 > 0:33:30You spent a lot more time debating who your character would be.
0:33:30 > 0:33:33We went over a lot of character.
0:33:33 > 0:33:38A working woman with a family. She's coming home from work. She has something she has to do.
0:33:38 > 0:33:41She hasn't time to get ready for it.
0:33:43 > 0:33:45So she, uh...
0:33:46 > 0:33:51- She, um...- Tom, we need to keep going on that.- No more talking to me now.
0:33:51 > 0:33:53I don't want to interrupt you from that.
0:33:53 > 0:33:57'The men seem disorganised. They spent most of their day'
0:33:57 > 0:34:01figuring out what the character would be and there's a race to the finish.
0:34:01 > 0:34:08But they have a very clear storyline. They'd put some time into thinking about that. That's important.
0:34:08 > 0:34:11- Do we have a character name? - Not yet.
0:34:11 > 0:34:15Do we like the idea of it starting with the letter Z? Zelda? "Zanadu"?
0:34:15 > 0:34:17Zappa?
0:34:17 > 0:34:19"Unique baby names.
0:34:19 > 0:34:22- "Z. Zada..."- Does this help you?
0:34:22 > 0:34:25- Panel three...- "Zephira." - ..finding everything she needs.
0:34:25 > 0:34:30"Zayd." I'll yell out names. If you hear anything that appeals to you, write it down.
0:34:30 > 0:34:34I kind of gave up on Tom. I couldn't listen to him any more.
0:34:34 > 0:34:38I was so fed up with the constant interruption after interruption
0:34:38 > 0:34:41after interruption that I couldn't hear him any more.
0:34:41 > 0:34:47- "Zeyn."- Sorry, guys. We should have had this to you an hour or two ago. - "Zula."
0:34:47 > 0:34:51'I think that I have been working pretty hard, actually.'
0:34:51 > 0:34:54I definitely feel that there's a lack of respect
0:34:54 > 0:34:57for my ideas and what I'm talking about in there.
0:34:57 > 0:35:03All day, I've been trying to just really help Scott out, but it's been tricky.
0:35:03 > 0:35:06All right, how about E, just E, three E's?
0:35:06 > 0:35:09- "EEE"?- Like the drug ecstasy?
0:35:09 > 0:35:12"Everywhere, everything, every time."
0:35:12 > 0:35:15I chose the name "EEE" because we had to make a decision.
0:35:15 > 0:35:20We came back to what this character does and it's about her power.
0:35:20 > 0:35:24She can be everywhere, everything, every time.
0:35:24 > 0:35:28We felt that it really represented Zappos.com - E-E-E.
0:35:28 > 0:35:33- "Everywhere, everything, any time." - "Everywhere."- "Everywhere, everything, everywhere."
0:35:33 > 0:35:36"Everything, everywhere, every time."
0:35:36 > 0:35:41Scott freaked out and thought we couldn't come up with another name.
0:35:41 > 0:35:43"Let's just call it EEE."
0:35:46 > 0:35:52- Why not just this? Put that across her chest. - How about this? How about...?
0:35:53 > 0:35:56Three E's? OK.
0:35:56 > 0:36:01I think it's weird, but if you want to call her Triple E and put that on her chest...
0:36:01 > 0:36:04Actually, wait. We should just...
0:36:05 > 0:36:08"Che-e-ese."
0:36:09 > 0:36:11"Che-e-ese." All right.
0:36:11 > 0:36:14Are we locked in now with the name "EEE"?
0:36:14 > 0:36:16- EEE.- EEE!
0:36:16 > 0:36:19You are EEE!
0:36:19 > 0:36:22The character's name is EEE.
0:36:22 > 0:36:25"Everything, everywhere, every time."
0:36:25 > 0:36:28And I wasn't crazy about it.
0:36:28 > 0:36:32But we have to be loyal to our project manager.
0:36:32 > 0:36:34I give that idea a 1.5.
0:36:34 > 0:36:37And the Russian judge? A 4.
0:36:43 > 0:36:45Hello?
0:36:47 > 0:36:49Scott?
0:36:51 > 0:36:54- Scott?- Yes.- Good to meet you.
0:36:54 > 0:36:57We met with Scott. We had faxed him our concept.
0:36:57 > 0:37:01He had everything ready for us. He had the boots and the skirt.
0:37:01 > 0:37:03Oh, oh! This is so dominatrix!
0:37:03 > 0:37:06This is great!
0:37:06 > 0:37:10'We had to have a real costumed character, a real person.'
0:37:10 > 0:37:14We wanted a cute "girl next door" type look and she was perfect.
0:37:14 > 0:37:17- Nice!- Is it nice?- Oh, lovely!
0:37:17 > 0:37:22'It was very nerve-wracking walking around in that outfit because it was so extreme.'
0:37:22 > 0:37:25Very outside the box for me!
0:37:25 > 0:37:28- Thank you. I appreciate it. - It was so great.
0:37:33 > 0:37:35'It was Scott's decision
0:37:35 > 0:37:39'to send Jesse, Dennis and myself here to the costume designer.'
0:37:39 > 0:37:43And we don't really have measurements or anything other than a sketch,
0:37:43 > 0:37:48but the girls are great. Hopefully, it's just going to come together.
0:37:48 > 0:37:53- Are we going with this material here? - Yeah, a two-way stretch fabric.
0:37:53 > 0:37:56But in a cool colour, that won't...?
0:37:56 > 0:37:59The silver looks pretty good. If we went silver with black boots
0:37:59 > 0:38:04and then the website purple highlights?
0:38:04 > 0:38:08I'm happy to make some superhero costume. That's what I'm good at.
0:38:08 > 0:38:14It's like me building a bike. I can come in and do this amazing bodywork and sheet metal.
0:38:14 > 0:38:18It's going to be West Coast Choppers and Costumes!
0:38:18 > 0:38:22- MOBILE PHONE RINGS - And then the logo...
0:38:22 > 0:38:26- Hello?- I changed her name to EEE. E-E-E.
0:38:26 > 0:38:31'That was an absolute on-the-fly decision.'
0:38:31 > 0:38:34- Her name is EEE.- EEE?- OK.
0:38:34 > 0:38:39When we were on the phone, we weren't sure whether he said Eve or EEE.
0:38:39 > 0:38:42- What did he say her name is? Z or E?- EEE.
0:38:42 > 0:38:44- I think E-E-E. - What?
0:38:45 > 0:38:48- I heard EEE.- Eee-ee!
0:38:57 > 0:39:02We've got to write the presentation, so everybody knows what's going on.
0:39:02 > 0:39:06'We're really tired, but right now, we're pulling a late night'
0:39:06 > 0:39:09and we're trying to get this stuff done
0:39:09 > 0:39:12and we'll barely make it by our time crunch.
0:39:12 > 0:39:19"It's not just a dream. It's Zappos." "It's not just a dream" a tiny bit bigger and "It's Zappos" in one...
0:39:19 > 0:39:26Claudia today started out, she had so much energy, then the next thing you know, she's as sick as a dog.
0:39:26 > 0:39:28I have a huge lump on my neck.
0:39:28 > 0:39:34Poor little thing. She had all this energy, then she has a big knot in her neck, can't swallow.
0:39:34 > 0:39:41It just happened so instantly. I hope she's going to be OK because we need her tomorrow for the presentation.
0:39:41 > 0:39:46The plan for the presentation is that Claudia is going to present the story
0:39:46 > 0:39:50of our superhero.
0:39:50 > 0:39:52OK, let me get that.
0:39:54 > 0:39:57- Can I go home? - - Thank you. - Yes, go.
0:39:57 > 0:40:00You did a great job today. Everybody gets sick.
0:40:00 > 0:40:02I got to tell you...
0:40:02 > 0:40:06I would have not in a million years asked
0:40:06 > 0:40:08if I could go home for the night.
0:40:08 > 0:40:13All of us are in the situation where we're all tired, none of us have had sleep.
0:40:13 > 0:40:19I'll be in that room and whatever you need done... Whatever you want to say about how direct I am, I work.
0:40:19 > 0:40:23- I hope you feel better.- I will. - You're a star, girl.
0:40:30 > 0:40:34I'm trying to write this. I'm a skater, not a writer!
0:40:34 > 0:40:38Tomorrow is the biggest presentation of my life and I have nothing.
0:40:38 > 0:40:43- So would you like me to write the dialogue? - No, we've heard you talk and stuff.
0:40:43 > 0:40:46Just tell me where to go.
0:40:46 > 0:40:50- Man on the left says, "Wow!" - I've sold four feature film scripts.
0:40:50 > 0:40:54I could throw some water in the fake plant if you'd like.
0:40:55 > 0:40:59- Do you need any more ice, Scott? - Uh, no, we're good with ice.
0:40:59 > 0:41:05'I have to keep myself entertained because they're not letting me do anything!'
0:41:05 > 0:41:08I'm trying to stay positive, throw out ideas.
0:41:08 > 0:41:13- So this would be panel two. - Why don't we call the character Zappos?
0:41:13 > 0:41:19Why name her EEE? I think it's distracting. It doesn't make any sense.
0:41:19 > 0:41:21Why is her name EEE?
0:41:25 > 0:41:29'My goal here was to try to be calm and organised.'
0:41:29 > 0:41:33But it kept getting derailed. The derailer was Tom.
0:41:33 > 0:41:37- What am I gonna be doing? - Sit...and relax!
0:41:37 > 0:41:42Every warrior has an Achilles heel. My Achilles heel was Tom.
0:41:42 > 0:41:47I am just suffering, suffering, through this process.
0:41:47 > 0:41:50Let's keep rockin', man!
0:41:50 > 0:41:55- He's got a problem.- He's playing the game, not working on the task.
0:41:55 > 0:42:01If you're trying to do a task, you can't play around. He may be ADD, I don't know.
0:42:01 > 0:42:04'I'm a creative guy, but they're not listening!'
0:42:04 > 0:42:11What am I supposed to do here? I've been waving my arms up and down, waving my arms.
0:42:11 > 0:42:15Maybe I should just start waving. Maybe they can't see me.
0:42:15 > 0:42:21They're so focused on the task, they don't know I'm there. Hey, guys! I'm over here, guys!
0:42:21 > 0:42:28Look at me! I got an idea! Maybe we shouldn't call the character EEE!
0:42:28 > 0:42:30It's a bra size!
0:42:40 > 0:42:45- Oh, boy. What a day! - 'We went back to our war room. We had so much to do'
0:42:45 > 0:42:49and so little time. We had a presentation...any minute.
0:42:49 > 0:42:55We wanted your superhero to have a name to remind your customer why they shop at Zappos.
0:42:55 > 0:43:01- We came up with EEE. - We need to tell them, with conviction, what they're doing.
0:43:01 > 0:43:06- Not think.- I already got that. - Not "we think". No, it is.
0:43:06 > 0:43:11We've got to believe in what's going on. We need somebody animated.
0:43:11 > 0:43:15- Not yadda, yadda, yadda. - I think Clint can pull that off.
0:43:15 > 0:43:20If you kill the task by arguing about this stuff, we're gonna die.
0:43:20 > 0:43:24Thanks. 'Clint thinks he's Donald Trump.'
0:43:24 > 0:43:31Because he's sold...10,000 albums or whatever. You don't know what you're talking about. You sing.
0:43:31 > 0:43:37If we try to work through the details, we're going to end up bouncing this thing off...
0:43:37 > 0:43:41- You're talking about the past tense. - Come on...
0:43:41 > 0:43:44'Clint is being a BLEEP.'
0:43:44 > 0:43:51Maybe it's ego and narcissism that a dude like Clint Black, who's some superstar,
0:43:51 > 0:43:57can't take advice from anybody else cos he's "Clint Black".
0:43:57 > 0:44:01We're sitting here with a full committee.
0:44:12 > 0:44:14Oh, man.
0:44:14 > 0:44:15Whoo!
0:44:20 > 0:44:22We tried to suss out the details
0:44:22 > 0:44:26of who would actually talk, what would be said.
0:44:26 > 0:44:33I think we can get this done, the four of us. "Here comes EEE." And we all go...Zappos!
0:44:33 > 0:44:38We have to have somebody energetic, who can be gifted and crafty.
0:44:38 > 0:44:40Maybe Tom does the narration.
0:44:40 > 0:44:45OK, I heard a little bit of what's going on. It could be really fun.
0:44:45 > 0:44:50- Who's quirkier than this guy? - This is a very good presentation. You know what he did.
0:44:50 > 0:44:56I know. Tom, are you locked in to this concept enough to do the performance?
0:44:56 > 0:45:01It's funny how, at the last minute, you guys are asking me to do this.
0:45:01 > 0:45:06- If you want me to, I can try. - No, because he wasn't there.
0:45:06 > 0:45:09'Tom was not a part of it.'
0:45:09 > 0:45:13Now Tom is going to do it. I have a big question mark about it.
0:45:13 > 0:45:20I'd love if they'd let me touch up the script a bit, but they won't. They didn't let me yesterday either.
0:45:20 > 0:45:23- They asked you to. - They didn't let me.
0:45:23 > 0:45:28I can't believe you're a liar. You lie. You are a liar.
0:45:28 > 0:45:32- And you don't jump up over here. - Don't call me that.
0:45:32 > 0:45:35You're a liar. A bold-faced liar.
0:45:35 > 0:45:37I am absolutely not.
0:45:39 > 0:45:44- All right.- There's a couple of things I don't like being called. Liar is one of them.
0:45:44 > 0:45:48- D'you want this?- Thank you. - Take the edge off.
0:45:48 > 0:45:54- When this is all done, though, let's go out and get a beer. - I have no problem with that.
0:46:10 > 0:46:15'We had time to practise before we gave the presentation
0:46:15 > 0:46:18'in the actual room.'
0:46:18 > 0:46:21We immediately started getting organised.
0:46:21 > 0:46:27- They should be up high to see them. - We have two extra girls. Why not hold them on the side?
0:46:27 > 0:46:33- I do not want to look like it's a boxing ring. Round Two! - Can I make a suggestion?
0:46:33 > 0:46:37You introduce Claudia, Claudia introduce her.
0:46:37 > 0:46:43Natalie should walk in first then I'll walk in behind, then Claudia, whatever.
0:46:43 > 0:46:48She introduces me. I'd like to introduce you...
0:46:48 > 0:46:54I think we were all a little nervous, all just a little, "Where do we stand?"
0:46:54 > 0:46:59It's just nerve-racking under a time clock. You try to rush.
0:46:59 > 0:47:02'As Project Manager, I needed it to run properly.'
0:47:02 > 0:47:06But we want the focus to be on Mizz Z.
0:47:06 > 0:47:09'I think our rehearsals went well,'
0:47:09 > 0:47:13but we're dealing with some very smart men.
0:47:13 > 0:47:19'They know what they're doing. I'm definitely not underestimating them.' Good job, everyone.
0:47:19 > 0:47:21EEE!
0:47:21 > 0:47:23OK, read the rest of it.
0:47:23 > 0:47:25- From EEE?- Mm-hm.
0:47:25 > 0:47:31- EEE!- All right, start from the top and go through it. This is important.- Straight through?
0:47:31 > 0:47:36- From the top.- To the end?- Yeah. Deliver your first line.
0:47:36 > 0:47:40Megan is every woman.
0:47:40 > 0:47:45- How is the way I'm reading it? - It's all right. We'll coach you.
0:47:45 > 0:47:46OK.
0:47:46 > 0:47:50I'm getting NO co-operation from Tom! None!
0:47:50 > 0:47:52Zappos!
0:47:52 > 0:47:56'His mind and how it works,'
0:47:56 > 0:48:01it's just meant to undermine, distract and throw people off.
0:48:01 > 0:48:09- Clint, how do you think about the way I'm reading it?- You're asking me?- Yeah.- Take your top line.
0:48:09 > 0:48:14- Megan is every woman. - Every woman at her best.
0:48:14 > 0:48:20- Every woman at her best. - Hold on, guys. He's talking about Megan and they don't see her yet.
0:48:20 > 0:48:27Tell them who she is. This is Megan. Megan is every woman. I tell you, you have to do this.
0:48:27 > 0:48:31'It's hard to keep my mouth shut. I'm used to being the boss.'
0:48:31 > 0:48:35When I saw the disarray, I'd to put my foot down.
0:48:35 > 0:48:39- This is Megan. - Megan is every woman.
0:48:39 > 0:48:45Some of the things that are my expertise - staging and what's theatrical -
0:48:45 > 0:48:48things have to be a certain way.
0:48:48 > 0:48:53- Put her right under her comic bubble.- We're standing in front.
0:48:53 > 0:48:59We can't stand in front of the frame. Why go to the trouble to make them?
0:48:59 > 0:49:03- It doesn't matter. - You got any other idea?
0:49:03 > 0:49:10- You have to.- Is there any other possibility?- You're gonna have to stand in front of it.
0:49:10 > 0:49:16- Hey, Brian, the way to have a great idea is to have a lot of ideas... - No, there's only YOUR idea.
0:49:16 > 0:49:21- I was on Broadway for three months. - Can I have the floor?- You got it.
0:49:21 > 0:49:25Thank you. Just cueing EEE.
0:49:26 > 0:49:29I was not happy with Clint
0:49:29 > 0:49:33'because he was adamant about what he wanted.'
0:49:33 > 0:49:40- Are y'all watching me?- 'He was doing it in a way that was abrasive and it made it very difficult.'
0:49:40 > 0:49:43- I thought we'd fall on our faces. - Brian doesn't like it.
0:49:43 > 0:49:49- It's your thing. - We're presenting the... - Do it how you want.
0:49:54 > 0:50:01I love to win. There's no feeling like it. Over the years, I've seen a lot of people. They want to win,
0:50:01 > 0:50:08but they just can't get there. They work hard, they study hard, but just can't close the deal.
0:50:08 > 0:50:17Take our teams. Our Zappos executive has to be blown away. He has to know he can't live without them,
0:50:17 > 0:50:22but if they don't make Zappos happy, one of them will be fired.
0:50:23 > 0:50:26'Going into the presentation,'
0:50:26 > 0:50:28we were all a little nervous.
0:50:28 > 0:50:33'Claudia was sick and nervous she'd fumble her words. I was nervous.'
0:50:33 > 0:50:40Everything's on the line for me. If we lose the task, I'm worried I'll be fired as Project Manager.
0:50:56 > 0:50:59- Hello. Good morning.- Hi.
0:50:59 > 0:51:05We're Team Athena and we are very excited to give you guys our presentation.
0:51:05 > 0:51:09I'm about to introduce Claudia.
0:51:11 > 0:51:15- Hello.- Hello. - There's an epidemic going on.
0:51:15 > 0:51:19The customer is being left out of customer service,
0:51:19 > 0:51:25but fear no more. I'd like to introduce you to Mizz Z.
0:51:29 > 0:51:34As you can see, Mizz Z is a comic book character.
0:51:34 > 0:51:37She was created as a champion of customer service.
0:51:37 > 0:51:43Let me tell you about her origin. She started as a regular woman like you and... You're not a woman.
0:51:43 > 0:51:47As you see in our first picture right here, she's a regular woman.
0:51:47 > 0:51:51Her world is dreary. She's frustrated.
0:51:51 > 0:51:57"Why is dealing with Customer Service so aggravating?" But she is pulled into her computer
0:51:57 > 0:52:02and transported to the fabulous world of zappos.com.
0:52:02 > 0:52:08Powered by service, our mild-mannered heroine has been transported, transformed,
0:52:08 > 0:52:11into Mizz Z.
0:52:11 > 0:52:13And also we can...well...
0:52:13 > 0:52:18We didn't want to be pinned down to any demographic, so we have
0:52:18 > 0:52:24the Customer Service employees that she inspires. She awakens. "Was this a dream?"
0:52:24 > 0:52:29And she realises it's not just a dream. It's zappos.com.
0:52:30 > 0:52:35I'm clearly sick and I crammed for this. I absolutely did.
0:52:35 > 0:52:40If I had to grade myself, I'd probably give myself a C.
0:52:40 > 0:52:44Hopefully Donald doesn't notice, but he will. It's why he's Donald Trump.
0:52:44 > 0:52:47Why did you choose Natalie?
0:52:47 > 0:52:51Look at these legs! Who would say no to Zappos?
0:52:51 > 0:52:56Natalie, could you ever wear this, perhaps during the US Open?
0:52:56 > 0:52:58I wouldn't wear this in the hallway.
0:52:58 > 0:53:05'Oh, my God. I was a little bit worried by that comment Natalie made.'
0:53:05 > 0:53:09- Thank you. Thank you very much. - Thank you.
0:53:13 > 0:53:16Megan is every woman.
0:53:16 > 0:53:19Every woman at her best.
0:53:19 > 0:53:25But every woman, even at her best, gets behind.
0:53:25 > 0:53:31Gets tired. Needs help. "I have the biggest presentation of my life tomorrow
0:53:31 > 0:53:36"and I have nothing to wear and no time to shop."
0:53:37 > 0:53:39Zappos!
0:53:40 > 0:53:46Zappos.com transforms Megan into our hero - EEE!
0:53:46 > 0:53:48EEE!
0:53:48 > 0:53:55At zappos.com, EEE is Everything, Everywhere, Everytime.
0:53:55 > 0:53:57The ultimate shopper.
0:53:57 > 0:54:02The man on the left notices Megan. "Wow!"
0:54:02 > 0:54:07She says, "EEE can always get it done at zappos.com."
0:54:08 > 0:54:11- Thank you.- Thank you very much.
0:54:14 > 0:54:16What do you think of the men's team?
0:54:16 > 0:54:21I like the focus on the customer. I thought that they did a good job
0:54:21 > 0:54:28communicating that Zappos is about customer service. I didn't like the focus on the letter E.
0:54:28 > 0:54:33We have an opportunity as Zappos to really own the letter Z, so it was a little confusing.
0:54:33 > 0:54:39- But overall they did a very good job?- I thought it was a very fun presentation.
0:54:39 > 0:54:41And what about the women?
0:54:41 > 0:54:49They focused on the letter Z. And they really captured our core values and company culture.
0:54:49 > 0:54:52What I didn't like was that they stumbled a bit.
0:54:52 > 0:54:59The other thing I noticed was she sometimes said Zappo instead of Zappos.
0:54:59 > 0:55:03- But both teams did a very good job? - Overall, they did.
0:55:03 > 0:55:09- I was very surprised at how much they came up with.- Who should win? - I think the winner is...
0:55:41 > 0:55:43Khloe, I'm a little surprised.
0:55:43 > 0:55:50- I heard you did a very good job. - Why, thank you. Why so surprised? - I didn't know anything about you
0:55:50 > 0:55:55other than I heard you were a leader in your family and very smart.
0:55:55 > 0:55:57- I heard you did a very good job. - Thank you.
0:55:57 > 0:56:03Scott, how did you like being Project Manager after last week?
0:56:03 > 0:56:07In skating, the toughest job in the world is the one after you fall.
0:56:07 > 0:56:12Your confidence is shaken. This is a game, but it's business.
0:56:12 > 0:56:19I took that very seriously. When they made me Project Manager I was not going to shy away from it.
0:56:19 > 0:56:26I hear you really went to battle with Tom for some reason. What happened with you guys?
0:56:26 > 0:56:33What happened? I think Scott stepped up and asked to be Project Manager and everybody supported him.
0:56:33 > 0:56:39- Did you agree with what he was doing?- I did not. He had a hard time keeping the group under control.
0:56:39 > 0:56:43- So I think we got very behind schedule.- And you blame Scott?
0:56:43 > 0:56:49- I do.- Scott, how do you respond? - I want to say first that when we decided who'd be Project Manager,
0:56:49 > 0:56:53they looked at me and said, "We would like you." I never asked.
0:56:53 > 0:56:55And who did that?
0:56:55 > 0:57:00I'm trying to think. Guys? Who brought my name up first?
0:57:03 > 0:57:07OK, who cares? Scott, who was the most difficult person to handle?
0:57:07 > 0:57:09Tom.
0:57:09 > 0:57:16- Every time I put him on task, he'd get distracted.- He is that difficult?- He was that divisive
0:57:16 > 0:57:20- and he derailed us.- I really tried today to not get angry,
0:57:20 > 0:57:25even though they were not allowing me to get my ideas presented.
0:57:25 > 0:57:29- We allowed him. - No, let him finish.
0:57:29 > 0:57:34- I'm sorry. That was disrespectful and I apologise.- It's fine. You proved my point.
0:57:34 > 0:57:42- That's what you were doing all day. - Brian, what do you think? You're not convinced the team is so hot?
0:57:42 > 0:57:46- I think we're a great team. - Individually.- We have seven chiefs.
0:57:46 > 0:57:51- Too many chiefs.- Too many chiefs. - You said that really well. It's what I noticed.
0:57:51 > 0:57:58- I got the feeling everybody wanted to be in charge and nobody respected your authority.- Whose fault is it?
0:57:58 > 0:58:02The team seems to be a little bit dysfunctional.
0:58:02 > 0:58:08- It's hard to say who's at fault, but the Project Manager has to knock everybody in line.- Absolutely.
0:58:08 > 0:58:16- OK, Khloe, what do you think of your team?- We'd a lot of great ideas and we worked really hard.
0:58:16 > 0:58:18- Your team is good?- Yeah.
0:58:18 > 0:58:22- Joan, what did you think of Khloe as a team leader?- She grew into it.
0:58:22 > 0:58:27She'd have grown into it faster if it wasn't chaotic at the beginning.
0:58:27 > 0:58:31- Nobody gave her the respect. - Why?- We have a lot of chiefs also.
0:58:31 > 0:58:34Right. You do have a lot of chiefs.
0:58:34 > 0:58:38I can tell you I was asked not to participate in writing the script.
0:58:38 > 0:58:42- By who?- Mainly, I guess, Annie.
0:58:42 > 0:58:47I thought to myself, I have had three Broadway plays ON Broadway.
0:58:47 > 0:58:51- And I have an Emmy.- And somebody says, "Don't give me ideas."
0:58:51 > 0:58:56"We'll show it to you later for your approval, but it will be done."
0:58:56 > 0:58:59- She didn't really treat you with much respect.- None.
0:58:59 > 0:59:06- First of all, that's not true. - You are smarter than everybody, better and talk louder than I do.
0:59:06 > 0:59:12Obviously, I'm very direct and I'm dealing with people who do get offended.
0:59:12 > 0:59:19- You'll be toned down by the end. - I might be direct...- By the end, she'll be a great diplomat.
0:59:19 > 0:59:24She'll be your best friend. And you'll take her to Las Vegas and win a fortune.
0:59:24 > 0:59:29- Melissa, who had the idea for the character?- It was me.
0:59:29 > 0:59:35It was a very skeleton idea and everybody added, but I guess it sprung from my head.
0:59:35 > 0:59:41- A lot of the skeleton was from Claudia and everyone added on. - Yeah, that's...
0:59:41 > 0:59:45But I realise we're a team. I'm not saying it's me, me, me.
0:59:45 > 0:59:49If we win because of something I started, fine.
0:59:51 > 0:59:58- Natalie, how did you feel about being in that outfit?- It was... - Did you think it insulted Tony,
0:59:58 > 1:00:02from Zappos, that you wanted to get that thing off?
1:00:02 > 1:00:09- I looked forward to getting out of it. It was a little much. - But do you say it in front of them
1:00:09 > 1:00:16- right after the presentation? Did that sway how he looked at the presentation?- It could have.
1:00:18 > 1:00:24Why weren't you in the outfit, Brande? You've worn outfits like that before. A lot less.
1:00:24 > 1:00:31- Yes.- Why weren't you in that outfit? - Our character...- How many times on the cover of Playboy?- Just once.
1:00:31 > 1:00:37- But you were the most popular... - Maybe you looked at it a lot of times!
1:00:37 > 1:00:43Wait. I can't have my son hear this. Years ago, I tried to pick up Brande and I failed.
1:00:43 > 1:00:47- I don't know if you remember. Before I was Trump.- I don't remember that!
1:00:47 > 1:00:52- You should have been more obvious. - I was being nice.- He's so shy.
1:00:52 > 1:00:58OK, I want Erin and Don to show you each other's comics, OK?
1:00:58 > 1:01:03- Erin, why don't we start with you? - I'll hand it to you, Scott.
1:01:05 > 1:01:08Don, show the ladies.
1:01:13 > 1:01:18Start with the men's team. What do you think of their character?
1:01:18 > 1:01:25- Familiar!- Dennis, what do you think? - There's a similarity. - A similarity.- In some ways.
1:01:25 > 1:01:30- But a couple of big differences. - Oh.- In my opinion.
1:01:30 > 1:01:37- Ladies, what do you think of the men's character?- Way better than I would have thought.- From these guys.
1:01:37 > 1:01:40I was impressed, I really was.
1:01:40 > 1:01:45- Natalie, what do you think?- I like it. Scenes 2 and 3 are like ours.
1:01:45 > 1:01:50But the Es when you were dealing with Zs makes no sense at all.
1:01:50 > 1:01:56- Scott, how do you respond? - Part of their core value statement is about being off the wall.
1:01:56 > 1:02:01So EEE, it's quirky and it's Everything, Everywhere, Everytime.
1:02:01 > 1:02:06- It was ultimately my decision. - But E is not Z.- No, E is not Z.
1:02:06 > 1:02:13- At the same time, I have to say Tony from Zappos loved some of the things you did.- Right.
1:02:13 > 1:02:17That probably wasn't one of them, but he loved it.
1:02:17 > 1:02:23- Clint, do you think you won or lost? - I think we won.- Tom?- I don't think we won. I want to win.
1:02:23 > 1:02:30- Why don't you think you won? - To be honest, we had 15 minutes and I said, "Scott, listen,
1:02:30 > 1:02:36"we should maybe really consider this name, EEE. It really doesn't make a lot of sense."
1:02:36 > 1:02:40You didn't like the E when you have a Z character.
1:02:40 > 1:02:44- Do you think you won, Claudia?- Yes. - Why do you say that?- I think...
1:02:44 > 1:02:49Because of them? Because they're so bad? Or because you'd a good idea?
1:02:49 > 1:02:54It doesn't matter what they did. We did a really good job.
1:02:54 > 1:03:01- Your presentation was good, but you did stumble, which surprised me. - I was sent home cos I was sick.
1:03:01 > 1:03:08I know you have to still work, but I just had too many drugs in my system and I was nervous.
1:03:08 > 1:03:11- Is that right?- Oh, yeah!
1:03:11 > 1:03:15- We needed to get her home. - She didn't want to go home.
1:03:15 > 1:03:19- So would you like to know who won? - ALL: Yes!
1:03:20 > 1:03:26First of all, the Zappos executive, Tony, thought both teams were excellent,
1:03:26 > 1:03:28but they loved...
1:03:30 > 1:03:33the women.
1:03:33 > 1:03:39What they liked in particular was the character, they loved the Z, you were very organised.
1:03:39 > 1:03:46You did a great job. I congratulate you. And Khloe wins 20,000 for her charity, which is?
1:03:46 > 1:03:52- The Brent Shapiro Organisation. - Very good. Congratulations. Good job.
1:03:52 > 1:03:56OK, go back to the War Room. You can watch what's going to happen.
1:03:56 > 1:04:01- Get out of here. Go. - All right!- Thank you!- Good job.
1:04:04 > 1:04:08Men, stay here. Somebody's getting fired.
1:04:18 > 1:04:23- ALL: Women power! - Did I not say we would win?
1:04:23 > 1:04:26I am so thrilled to win and win for my charity.
1:04:26 > 1:04:29Team Athena. Good job.
1:04:29 > 1:04:34The Brent Shapiro Organisation raises money to bring awareness
1:04:34 > 1:04:40and help find a cure for addiction. It really means a lot to me so this is such a blessing.
1:04:40 > 1:04:45- Woman power!- We did such a good job. Let's keep it up.
1:04:45 > 1:04:49Let's win three in a row. Eight in a row. How about that?
1:04:50 > 1:04:54- Here we go. - 'Scott, what happened?'
1:04:54 > 1:04:59When we first got there, I knew that to get these guys to stay on task,
1:04:59 > 1:05:06- I needed to focus them.- You had a hard time controlling them.- Not at first. I knew they were concerned
1:05:06 > 1:05:10after we lost our first task. I wanted to bring them together.
1:05:10 > 1:05:17- I really feel I accomplished that. - Except for...- Except for Tom. - I think there might have been
1:05:17 > 1:05:23a misconception about what I was doing. I was just trying to give options.
1:05:23 > 1:05:28- Scott, go ahead.- Tom's difficult. I tried to find a place for him.
1:05:28 > 1:05:33- Then he'd get a little distracted. It was about selling himself. - That is not true.
1:05:33 > 1:05:38- I tried to take control as Project Manager.- And that didn't work.
1:05:38 > 1:05:45No, it was working fine, but I sensed some people were playing a game and some wanted to work.
1:05:45 > 1:05:50- Did anybody fight EEE? - I did. Several times.
1:05:50 > 1:05:57- Is that true? Is that so? Dennis? You fought it.- I didn't fight. I just didn't like it.
1:05:57 > 1:06:03Well, I will say this. Pretty much throughout our task, as Project Manager,
1:06:03 > 1:06:07it was a situation where Tom just fought me every step of the way.
1:06:07 > 1:06:11I'd like to interject and say I was not fighting.
1:06:11 > 1:06:16I really just wanted to win. I knew the EEE thing made no sense.
1:06:16 > 1:06:20I went through all the Z names, Scott just chose E.
1:06:20 > 1:06:25- Those two really did not get along. - It's going to be Tom or Scott.
1:06:25 > 1:06:31Anyone who lets the team have an E, it's like Donald having an M on his logo.
1:06:33 > 1:06:38Let me ask you this. Herschel, who would you fire if you were me?
1:06:40 > 1:06:46- Tom.- You'd fire Tom. - I was in the War Room when Tom was acting up. I saw a lot of it.
1:06:46 > 1:06:51- Is that true, Tom?- I think Herschel misunderstood what happened.
1:06:51 > 1:06:54No, I don't misunderstand anything.
1:06:54 > 1:07:00One thing about Herschel, this guy's a fighter. He went at it last week.
1:07:00 > 1:07:06You led a pretty crappy team, but he fought incredibly.
1:07:06 > 1:07:11- Tom, would you fight Herschel? - No, I would not.
1:07:11 > 1:07:17- Brian, if you were me, who would you fire? - Whoever came up with that name.
1:07:17 > 1:07:21- And who was that? You know. - We were gone to do the costume.
1:07:21 > 1:07:26If you notice on the costume, there's a Z.
1:07:26 > 1:07:33- Dennis, who would you fire? - You know me. I'm gonna say it straight up. I'd fire Scott.
1:07:33 > 1:07:40- Because he was the leader. - No, because he was too soft in being a Project Manager.
1:07:40 > 1:07:48- How do you compare Scott with Phil Jackson?- I love Phil Jackson. - I love Phil Jackson. And Scott.
1:07:48 > 1:07:53The difference is, we're not on the ice.
1:07:53 > 1:07:57We're here trying to build a product.
1:07:57 > 1:08:02Jesse? If you were me, who would you fire?
1:08:02 > 1:08:05Clint.
1:08:05 > 1:08:09Fire Clint? What the BLEEP did Clint do?
1:08:09 > 1:08:15I would actually... I understand why Jesse says that.
1:08:15 > 1:08:20Ultimately, Clint was a major wrench in the gears. He wanted to argue and yell at everybody.
1:08:20 > 1:08:25- OK, could Jesse speak for himself? - Absolutely.- Why Clint?
1:08:25 > 1:08:31- I'm surprised to hear you say that. - At some point in the last 30 hours, Clint's made up his mind
1:08:31 > 1:08:38- that he just wants to argue. It's detrimental to working... - But he and Scott get on very well.
1:08:38 > 1:08:43Despite him and Scott being friends, I think this is a team.
1:08:43 > 1:08:48- We won't win a task unless we work together.- You think Clint is a difficult guy.
1:08:48 > 1:08:54I had to get up and walk away because he was shouting over me when I'm trying to help.
1:08:54 > 1:09:01- 'I was trying to help him.' - This one's a snake. A snake. - Who?- Clint.
1:09:01 > 1:09:08I thought there was something mean about him. Clint - something about him. I don't know what it is.
1:09:08 > 1:09:11- I didn't think... - 'Clint, who would you fire?'
1:09:13 > 1:09:17- I would fire Tom. - Tom over Scott.
1:09:17 > 1:09:21I feel like he was undermining Scott on purpose.
1:09:21 > 1:09:26- No, I was not.- Did you feel that, Scott?- Absolutely.
1:09:26 > 1:09:29OK, Scott,
1:09:29 > 1:09:36- you've got to pick two people. - Do I have to pick two?- You don't have to. You could pick one.
1:09:36 > 1:09:43- I think you're better off picking two. I don't know who the other one would be.- I watched last year.
1:09:43 > 1:09:49- You recommended to Gene that he pick other people.- He didn't do it. He wouldn't listen to me.
1:09:49 > 1:09:54When I tell you this, in all sincerity, I mean it,
1:09:54 > 1:09:59- there's only one person that deserves to sit next to me.- OK. - And that's Tom.
1:09:59 > 1:10:02- But I want to bring back Herschel. - Herschel?
1:10:02 > 1:10:07- And he doesn't deserve it.- You want him as a helper.- As an advocate.
1:10:07 > 1:10:12- How do you feel about that? Thrilled?- No, I'm not thrilled.
1:10:12 > 1:10:16No, because one wrong sentence and you could be fired.
1:10:16 > 1:10:18So you don't love it.
1:10:18 > 1:10:25OK, Tom and Scott and Herschel. Everybody leave. You three come back in about five minutes. Thank you.
1:10:25 > 1:10:28- Thank you.- Thank you.
1:10:28 > 1:10:34- Good going, Dennis. Very good. - Hey, man!- I'm proud of you. - Just doing my job!
1:10:34 > 1:10:36I know the real Dennis.
1:10:38 > 1:10:42'OK, women, turn off your TV right now, please.'
1:10:42 > 1:10:47- Tom's very smart, but he's very... - Weird.- They don't like him.
1:10:47 > 1:10:54-I kind of like people like that. - I do, too. I like him. He's very cerebral.
1:10:55 > 1:10:59It's never fun to lose, is it?
1:11:04 > 1:11:09I'm actually looking forward to having a discussion about this
1:11:09 > 1:11:16to all tell our side of the story. It's possible we didn't understand where everyone was coming from.
1:11:31 > 1:11:34So, Erin, what do you think?
1:11:34 > 1:11:38You saw the same thing here that I saw when I stopped by.
1:11:38 > 1:11:45There's a faultline between Tom and Scott and it's hard to imagine how you continue with both of them.
1:11:45 > 1:11:50- They don't like each other much. - Therapy is required for them to stay in the same room.
1:11:50 > 1:11:55- Serious therapy. Don?- Clint also had a hard time getting along
1:11:55 > 1:11:59so it was interesting to bring back Herschel, rather than Clint.
1:11:59 > 1:12:04Well, we'll see what happens. ..Amanda, send them in, please.
1:12:06 > 1:12:08Thanks, Herschel.
1:12:14 > 1:12:17Sit down, fellas.
1:12:17 > 1:12:22- Scott, what do you have to say? - I've got a lot to say.
1:12:22 > 1:12:28- Go ahead. Say it. - My biggest challenge was to get these guys together.
1:12:28 > 1:12:33And get a little momentum going. I feel the decisions I made with Jesse and Dennis
1:12:33 > 1:12:40and the way I could have those guys work together, I wanted to keep Tom away from those guys
1:12:40 > 1:12:46because he was definitely wired. He was just frantic, all over the place, like excited.
1:12:46 > 1:12:53I think that maybe at some points in the day, throughout the day, you didn't understand what I was doing.
1:12:53 > 1:13:00I don't think anybody could! "How about...? No! Zorro! Maybe he comes in on a motorcycle!"
1:13:00 > 1:13:04- Scott...- And then he goes, "How about this?" And everybody went...
1:13:04 > 1:13:10Scott, would you rather I argued and yelled like Clint, your friend, that you couldn't control?
1:13:10 > 1:13:16I was trying to bring positive enthusiasm, even though every good idea, you shut it down.
1:13:16 > 1:13:24- Maybe it wasn't a good idea. - Even after 16 hours of them belittling me and ganging up on me,
1:13:24 > 1:13:29- I...- That's not true. - Let's hear it, Herschel. - I didn't see ganging up.
1:13:29 > 1:13:33Tom has got so much talent and I don't understand him...
1:13:33 > 1:13:40- Tom has got so much talent? - So much talent. But I watched time and time again.
1:13:40 > 1:13:46He would sit there and then question everything. And it got to the point, and this is true,
1:13:46 > 1:13:49I said, "Shut up!
1:13:49 > 1:13:54"Shut...up." He wouldn't shut up. I said, "You got a problem."
1:13:54 > 1:13:58- I looked at my watch... - I shut up.- You didn't.- I did.
1:13:58 > 1:14:04We had a few minutes and he's performing and I'm like, "We're gonna lose."
1:14:04 > 1:14:12- It was frenetic, it was insane and...- Herschel, have anything more to say?- No.- You shouldn't be here.
1:14:12 > 1:14:18- I'm trying to figure it out. - I don't wanna be here.- Herschel, get the hell out of here, please.
1:14:18 > 1:14:23- Thank you, Mr Trump.- No reason for you to be here.- Sorry, Herschel.
1:14:23 > 1:14:29- You knew what he would say. - And that you'd never fire him. - Not tonight.- I knew that.
1:14:29 > 1:14:32Almost last week, but not tonight.
1:14:32 > 1:14:35Y'all got to start getting along.
1:14:35 > 1:14:38- Oh, oh!- Herschel!
1:14:38 > 1:14:45- We knew you were coming back. Your face was like, "What?!" - Who else is coming back?
1:14:45 > 1:14:52- No one yet. They're still talking. - Who do you think it's going to be? - I think it may be Scott.- Really?
1:14:52 > 1:14:57- You're here. Live to play another day.- Yes.
1:14:57 > 1:15:01OK, Tom, let me ask you a question.
1:15:01 > 1:15:06- Why should I fire Scott? - Well, Scott wasn't able to control the team.
1:15:06 > 1:15:11- Can anybody control that team? - I can and the reason is
1:15:11 > 1:15:15I understand how to work as a group in a creative medium.
1:15:15 > 1:15:19I want to be the next Project Manager. I'm tired of losing.
1:15:19 > 1:15:27And I think the mistake you made was that you didn't give every individual a job and let them do it.
1:15:27 > 1:15:32- And nothing got done. - It seems that the reason you lost comes down to the name.
1:15:32 > 1:15:40There were lots of problems, but when it comes down to what Zappos hated the most,
1:15:40 > 1:15:45- it was no Z in the name. EEE was you, right? - Wasn't that you, Scott?
1:15:45 > 1:15:51We had to have a jumping off point that brought together the entire concept.
1:15:51 > 1:15:57But do you agree that Tom really didn't want to use the EEE?
1:15:57 > 1:16:02He wanted so many things all day that even when the train had left the table,
1:16:02 > 1:16:08- he would interrupt, interject... - We had argued for six hours.
1:16:08 > 1:16:12- You disrupted for six hours! - Do you not want me to talk?
1:16:12 > 1:16:15Why did it take six hours? Why?
1:16:15 > 1:16:21- Because...- What's to talk about? - ..he could not control Clint. Clint Black argued with everybody.
1:16:21 > 1:16:27- Why didn't you bring Clint in? - Why didn't I bring Clint in? I didn't want Herschel!
1:16:27 > 1:16:33- The only one I wanted was him. - Clint should have been brought in before Herschel.- He should.
1:16:33 > 1:16:37- Clint should have been brought in. - Clint did everything I asked.
1:16:37 > 1:16:42- You like Clint a lot.- He's my pit bull, but he has a heart of gold.
1:16:42 > 1:16:48- I know you're his friend... - I'm friends with everybody here. The only problem I was coming across
1:16:48 > 1:16:53- was the constant derailing from Tom. - But Tom didn't like EEE.
1:16:53 > 1:17:01- Tom didn't like EEE.- That's a biggie.- He didn't like anything but his ideas.- That's not true.
1:17:01 > 1:17:07I liked Jesse's idea. I was so relieved when you picked an idea!
1:17:07 > 1:17:12Isn't Jesse amazing? You think "gimme a break", yet he's brilliant.
1:17:12 > 1:17:16- An out of the box thinker.- I adore him.- Is Tom in the same league?
1:17:16 > 1:17:23Not a chance. Tom is without focus. Tom is a very entertaining, frenetic...
1:17:23 > 1:17:29- You didn't understand what was going on in our brainstorming. - That was a hurricane of you.
1:17:29 > 1:17:32You just keep talking.
1:17:36 > 1:17:41- Scott, why should I fire Tom over you?- I can tell you why.
1:17:41 > 1:17:46- Go ahead. - My biggest concern about being the second Project Manager
1:17:46 > 1:17:52was because I felt it was early. I really wanted to get my feet wet before I stepped into that role.
1:17:52 > 1:17:57- You'd prefer to be later down the road.- Yeah, next task.
1:17:57 > 1:18:04But I'm looking at the long run. I wanted to win to give money to cancer like you have no idea.
1:18:04 > 1:18:11I knew my job was tough because I had to bring this team together again because they were fractured.
1:18:11 > 1:18:14- We are both... - Please, don't interrupt me.
1:18:14 > 1:18:18Scott, he was trying to be nice. He was interrupting to be nice.
1:18:18 > 1:18:24- But that's the point. - I think he was a little surprised at you. That was tough.
1:18:24 > 1:18:31If you stand on a T box and someone coughed in your backswing, it would be really hard to get a rhythm.
1:18:31 > 1:18:36Tom's here, I feel, to perform and play the game to promote himself.
1:18:36 > 1:18:42- I'm here to win money for cancer, just like you.- Are you both fighting for the same cause?
1:18:42 > 1:18:49- We both had testicular cancer. - Both?- We both have one... Well, I'll speak for myself.
1:18:49 > 1:18:52It's self-explanatory. I have one testicle.
1:18:52 > 1:18:56- I'm not gonna talk about you. - Together we're a set!
1:18:56 > 1:19:02- And I'm fighting for my doctor, Donald Skinner.- That's great. - That's not the point I'm making.
1:19:02 > 1:19:10I'm saying I did the best I could under extreme circumstances. This is a long process and I feel
1:19:10 > 1:19:13- I am more beneficial to the team than Tom.- I understand.
1:19:13 > 1:19:17- I feel I deserve another chance. - Erin?
1:19:17 > 1:19:25- It doesn't seem that anyone had a great idea...- I think I had several.- Please don't interrupt.
1:19:25 > 1:19:32But, bottom line, the name that came out was EEE and that, obviously, by your account was your name.
1:19:32 > 1:19:35That's the one you came out with. The name was the issue.
1:19:35 > 1:19:42I agree. We're all about branding. So when I heard they didn't have a Z, I just said,
1:19:42 > 1:19:47"Who picked the other name?" That's a big one to miss.
1:19:47 > 1:19:53- Anything to say, Scott? - There is a process. A process.
1:19:53 > 1:19:59If every bad decision you made got you out the door, where would all of us be right now?
1:20:03 > 1:20:08OK, listen. The E was a big mistake. I saw that immediately.
1:20:08 > 1:20:14As good as everything was, everything was great, but the E is not Z!
1:20:14 > 1:20:20The name is Zappos! So I thought that was a big mistake and you did say
1:20:20 > 1:20:23that it was your responsibility.
1:20:23 > 1:20:28And in this case I have to say, sadly, Scott, you're fired.
1:20:31 > 1:20:36- Thank you for the opportunity. - Thank you.- Thank you, Mr Trump.
1:20:38 > 1:20:45- The only thing I can say for sure, Tom, is you have a lot to live up to next week.- Absolutely.
1:20:56 > 1:21:00- Thanks, man.- Tell the guys I'm sorry I let them down.
1:21:00 > 1:21:05I will. I don't think you let them down. It was one of those things.
1:21:05 > 1:21:08- See you in LA.- Thanks, man.- Bye.
1:21:10 > 1:21:13- Thank you.- Take care, Scott.
1:21:18 > 1:21:22That was very hard. Doing that was very hard.
1:21:22 > 1:21:27But I think we made the only decision.
1:21:51 > 1:21:55I am bitterly disappointed,
1:21:55 > 1:22:02but I'm also a very happy and positive person. I feel like I could have done much better than I did,
1:22:02 > 1:22:08but I have my family, first and foremost, and my mission of curing cancer in my lifetime.
1:22:08 > 1:22:12And my career. So onward and upward.
1:22:12 > 1:22:15C'est la vie.
1:22:23 > 1:22:27Subtitles by Subtext for Red Bee Media Ltd - 2012