Episode 5

0:00:02 > 0:00:06Previously, after three straight losses, the men were struggling to gel as a team.

0:00:06 > 0:00:10You can't work for me. I've got a successful company but you can't work for me.

0:00:10 > 0:00:14- I'm saying I couldn't be your boss. - I work for harder guys than you.

0:00:14 > 0:00:16And Dennis Rodman was out on his own.

0:00:16 > 0:00:22There's three teams now. The girls, the guys and my team. That's what it seems like to me.

0:00:22 > 0:00:27Mr Trump tasked the teams with a presentation to launch a new ACN videophone.

0:00:27 > 0:00:30500 salespeople are going to be judging you.

0:00:31 > 0:00:33On the men's team, tempers flared.

0:00:33 > 0:00:38- BLEEP.- You think you know everything. Oh,- BLEEP- you, man.

0:00:38 > 0:00:41It's a team game!

0:00:41 > 0:00:44The women, under Claudia Jordan's leadership, had problems, too.

0:00:44 > 0:00:48- Every time we come close, you throw in something else and it's- BLEEP.

0:00:48 > 0:00:52You're all getting so ethereal other than what's realistic and what we can pull off.

0:00:52 > 0:00:54'I don't think Claudia was leading the team'

0:00:54 > 0:00:56and I was getting crazy.

0:00:56 > 0:00:59Dennis disappeared, letting his team down.

0:00:59 > 0:01:01How can he drink all the time?

0:01:01 > 0:01:05Project manager Brian McKnight used his entertainment experience

0:01:05 > 0:01:08to pull together the men's product presentation.

0:01:08 > 0:01:12Let's make a list. Smoke machine, lighting board and lights.

0:01:12 > 0:01:18I think, finally, everyone's learning to take direction from the leader and the leader is leading.

0:01:18 > 0:01:21When Dennis returned, he extended an olive branch.

0:01:21 > 0:01:25I'm part of the team, no matter what the situation. I'm trying to help.

0:01:25 > 0:01:28But Brian had had enough.

0:01:28 > 0:01:30I don't need a distraction.

0:01:30 > 0:01:34At dress rehearsal, Claudia struggled to control her team.

0:01:34 > 0:01:37- I couldn't care less at this point. - That's why you sat down.

0:01:37 > 0:01:41'It's frustrating to work with someone like Khloe. If we were all like her,'

0:01:41 > 0:01:43we'd get nothing done and we wouldn't win.

0:01:43 > 0:01:46Later, Brian's executive decisions paid off...

0:01:46 > 0:01:48# ..loving me. #

0:01:49 > 0:01:52..despite their rocky start.

0:01:52 > 0:01:54The men absolutely easily defeated the women.

0:01:54 > 0:01:57And Athena's winning streak came to an end.

0:01:57 > 0:01:59Sadly, somebody's going to be fired.

0:01:59 > 0:02:02In the boardroom, Claudia blamed Melissa.

0:02:02 > 0:02:07Melissa is disruptive, offends people and at the end of the day, this is a team.

0:02:07 > 0:02:09It's not Melissa Incorporated.

0:02:09 > 0:02:13But Mr Trump had questions about Khloe's work ethic.

0:02:13 > 0:02:17I don't like people who don't take initiative. You didn't do anything.

0:02:17 > 0:02:20But in the end, Khloe was spared.

0:02:20 > 0:02:22I'm sorry. Claudia, you're fired.

0:02:34 > 0:02:37- I feel so bad for your daughter. - I feel so bad

0:02:37 > 0:02:40because if it was warranted, fine, you go.

0:02:40 > 0:02:44- Totally not warranted. - Your daughter can handle herself.

0:02:44 > 0:02:46Melissa's coming back, absolutely.

0:02:46 > 0:02:50She's the first one back, no matter what. Oh, here they come.

0:02:55 > 0:02:57It's just awful.

0:02:57 > 0:03:03The only thing that was really distressing in there was Claudia got very personal with me

0:03:03 > 0:03:06and made character attacks and personality attacks.

0:03:08 > 0:03:11'I'm more prepared to beat the men now.'

0:03:11 > 0:03:14I don't like to be inside that boardroom.

0:03:14 > 0:03:18I hope tonight is a little kick in the pants to the women's team.

0:03:18 > 0:03:22- So how did it feel to win? - It doesn't feel good to win.

0:03:22 > 0:03:24- It feels good not to lose.- Right.

0:03:24 > 0:03:29I mean, we've only won one. There's still only, like, five of us!

0:03:29 > 0:03:33'I am very, very proud of my team.'

0:03:33 > 0:03:36We're on the right track now. We're moving all cylinders.

0:03:36 > 0:03:39Now if Dennis joins us, I think we'll become more powerful,

0:03:39 > 0:03:42if he completely engages and wants to be part of the team.

0:03:42 > 0:03:46Oh, man. He's a trip.

0:05:05 > 0:05:06Hey!

0:05:09 > 0:05:12- How are you?- Good, good.

0:05:12 > 0:05:15'Victor and Saundra Brooks founded Youthville USA.'

0:05:15 > 0:05:18Hey, handsome. Looking good.

0:05:18 > 0:05:22'Youthville USA is an agency in North Carolina that places youth

0:05:22 > 0:05:26'in group homes and foster homes. They recruit the families'

0:05:26 > 0:05:29not just to give that kid a bed and three square meals a day,

0:05:29 > 0:05:32but a real idea of what a family is supposed to be

0:05:32 > 0:05:35with love and all the things that kids deserve to really have.

0:05:35 > 0:05:40Let me tell you how it works. We designate a project manager.

0:05:40 > 0:05:42If that project manager wins that task,

0:05:42 > 0:05:46then that project manager will win for his charity that week.

0:05:46 > 0:05:50- This week, I was the project manager and we won the task.- Oh, right.

0:05:50 > 0:05:53- I have this for you.- Oh, great.

0:05:53 > 0:05:55OK!

0:05:57 > 0:06:01- Oh, right! All righty.- I want to say shut up your mouth!

0:06:01 > 0:06:05- All righty. - 20,000 to take back home.

0:06:05 > 0:06:07Thank you very much.

0:06:07 > 0:06:08For us to just see a cheque

0:06:08 > 0:06:12for 20,000 that can help so much, it was great.

0:06:12 > 0:06:17- This is wonderful, man. - You're an intelligent young man!

0:06:17 > 0:06:19And a competitive young man!

0:06:19 > 0:06:22Thank you for remembering Youthville.

0:06:39 > 0:06:42- Morning.- ALL: Good morning.

0:06:42 > 0:06:46- First of all, Brian, great job last week.- Thank you.

0:06:46 > 0:06:51You did a fantastic job. You really kicked the women's ass and it's about time.

0:06:51 > 0:06:56- That was a rough boardroom. Melissa, do you have any regrets about Claudia?- None whatsoever.

0:06:56 > 0:06:57Annie, any regrets?

0:06:57 > 0:07:00I think the team will be more cohesive without her here.

0:07:00 > 0:07:01Let's see what happens.

0:07:01 > 0:07:06Ladies, Khloe won't be with you today but she'll be back tomorrow,

0:07:06 > 0:07:10so now the numbers are more even. Fellas, you have a better chance.

0:07:10 > 0:07:14We're standing in front of Trump International Hotel and Tower,

0:07:14 > 0:07:181 Central Park West, one of the great hotels.

0:07:18 > 0:07:21What you're going to be doing is running a hotel,

0:07:21 > 0:07:28but it won't be my hotel. Jon Tisch is chairman and CEO of Loews Hotels.

0:07:28 > 0:07:32- Did you ever hear of the Loews Regency?- I have!

0:07:32 > 0:07:36- Have you ever been there, Dennis? - Yes, I have, sir. - How many times?- A lot!

0:07:36 > 0:07:40This is what you have. Jon, what are you looking for?

0:07:40 > 0:07:43Customer service. That's what makes a great hotel.

0:07:43 > 0:07:49We're looking to make sure that the rooms you guys make up look pristine.

0:07:49 > 0:07:53You're going to serve room service. You're going to be concierge.

0:07:53 > 0:07:57You will be given instruction from the staff at the Loews Regency.

0:07:57 > 0:08:01So you are going to take over five rooms at the Loews hotel.

0:08:01 > 0:08:05You will have guests check in and check out.

0:08:05 > 0:08:08They are going to rate each team.

0:08:08 > 0:08:11Ivanka and Jon will be my eyes and ears.

0:08:11 > 0:08:15The project manager of the winning team

0:08:15 > 0:08:19will get 20,000 for his or her favourite charity.

0:08:19 > 0:08:23I want you to pick your project manager right now. Go ahead.

0:08:23 > 0:08:28- It's got to be all about smiling, clean, fast.- Do you want to do it?

0:08:28 > 0:08:31I think you should do it.

0:08:31 > 0:08:35Tionne's been very much a great worker but in the background.

0:08:35 > 0:08:39'It was going to be a chance for her to really shine.'

0:08:39 > 0:08:43- If you want to step up, we'll support you.- I'll take it.- Good.

0:08:43 > 0:08:48- Dennis, you think you can lead? - You told me you won't work for me.

0:08:48 > 0:08:51I said it would be hard to be your boss. I can work for you all day.

0:08:51 > 0:08:58'We need to keep winning as a team and I think we all wanted to show Dennis that we have his back.'

0:08:58 > 0:09:01After our little tiff the other day,

0:09:01 > 0:09:05I felt it was a good chance for me to show Dennis that I'm behind him.

0:09:05 > 0:09:09It's up to you guys. You want me to do it, I'll do it.

0:09:09 > 0:09:13OK, the women's team, who is your project manager?

0:09:13 > 0:09:15- Tionne, good luck.- Thank you.

0:09:15 > 0:09:19- Who is your project manager. - Dennis Rodman's our project manager.

0:09:19 > 0:09:21- I am.- I had a feeling. Good.

0:09:21 > 0:09:25You know what you should do, Dennis? You should do a good job.

0:09:25 > 0:09:28Don't play games with me. You're a smart guy.

0:09:28 > 0:09:31Don't let me down, Dennis. I'll fire your ass so quick.

0:09:31 > 0:09:34I'll do a good job.

0:09:34 > 0:09:38'I think it was very interesting Rodman ended up as project manager,'

0:09:38 > 0:09:40because that forces Dennis to be involved

0:09:40 > 0:09:43and interacting with the customers, which can only end in disaster.

0:09:43 > 0:09:47We have Dennis and Tionne. That's going to be interesting.

0:09:47 > 0:09:49Have a good time, everybody. Go to work.

0:09:49 > 0:09:51- Thank you.- Good luck. Good luck, Dennis.

0:09:51 > 0:09:52Let's rock and roll!

0:09:52 > 0:09:56I've already got the whole menu down.

0:10:03 > 0:10:05That's another thing I like, when they have wine,

0:10:05 > 0:10:08a fruit basket, a cheese plate.

0:10:08 > 0:10:11It has to have a car to take you where you need to go.

0:10:11 > 0:10:17It's going to be a lot of, "Can you get me to the best restaurant?"

0:10:17 > 0:10:20It would be stupid not to have you as our concierge.

0:10:20 > 0:10:23- You're the only one who knows New York.- OK.

0:10:23 > 0:10:26'I'm not the type of person to be like, just because I'm running stuff

0:10:26 > 0:10:31'it's my idea and my idea alone, because that's my team. It was the right thing to do'

0:10:31 > 0:10:34to put Joan as concierge because, come on, she's Joan Rivers.

0:10:34 > 0:10:38- Can we take tips?- No way!

0:10:44 > 0:10:46- What's your vision?- It's this.

0:10:46 > 0:10:51Think about the best hotel you ever stayed in in the world, in the world.

0:10:51 > 0:10:55'The project manager has a big responsibility.'

0:10:55 > 0:11:00Dennis stands a chance of being a better leader than a follower.

0:11:00 > 0:11:02I don't discount the power of Dennis.

0:11:02 > 0:11:05We have drivers.

0:11:05 > 0:11:11- We have- BLEEP- bodyguards. We have all that- BLEEP.

0:11:11 > 0:11:15As long as we have something in that room that wows them. Fruit or cookies.

0:11:15 > 0:11:19I don't think it's so much about adding crap to the room.

0:11:19 > 0:11:23This is more about service.

0:11:23 > 0:11:28- Service. Catering to these- BLEEP. - Catering. That's it. That's it!

0:11:28 > 0:11:30'For this task,'

0:11:30 > 0:11:33to be project manager is for me to go out and show people,

0:11:33 > 0:11:37Dennis can actually do this. He can actually, actually do this.

0:11:37 > 0:11:39'I think I'm pretty good at it.'

0:11:40 > 0:11:43How about this? I'm in command.

0:11:43 > 0:11:47You're my check-in guy and you are the food guy.

0:11:47 > 0:11:50I'll be the bell man, get them in and out and carry their stuff.

0:11:50 > 0:11:53And you have to be concierge.

0:11:53 > 0:11:57'Dennis sort of delegates. He speaks in a language not all of us understand.'

0:11:57 > 0:12:00He says, "This is what we're doing," but he doesn't say what it is.

0:12:00 > 0:12:04'It's Dennis's ass on the line. We can't give up on him. We're going to do our best.'

0:12:04 > 0:12:07Dennis, you have to be host here.

0:12:07 > 0:12:10- Let me be the front man. Guess what? We're going to win this- BLEEP- task.

0:12:10 > 0:12:15- We're going to win this- BLEEP- task. Win this- BLEEP- task. No matter what.

0:12:15 > 0:12:20- Not because of me. It's us. - Can you do it without the F word?

0:12:20 > 0:12:25- I mean, I'm very good at that- BLEEP. - All right?

0:12:34 > 0:12:37Let's get started. We're ready? Ready to have fun?

0:12:38 > 0:12:40First you have your sheet.

0:12:40 > 0:12:45'Immediately we got to that hotel, we started with the training.

0:12:45 > 0:12:50'There was very little time before we had to actually take over the hotel.

0:12:50 > 0:12:53'We had to learn everything. Everything.'

0:12:54 > 0:12:58- How much time are you supposed to clean the room?- 20 minutes.

0:12:58 > 0:13:00- All this in 20 minutes?- Yeah.

0:13:00 > 0:13:02She's doing the hospitality fold.

0:13:02 > 0:13:06Hospitality fold. I haven't made a bed in 30 years.

0:13:06 > 0:13:08'We went through cleaning training.'

0:13:08 > 0:13:11"This is how you take the sheets off, this is how you put the sheets on,

0:13:11 > 0:13:15"this is how you clean the toilet." Yuck.

0:13:15 > 0:13:19We're going to be doing checking in, checking out and concierge.

0:13:19 > 0:13:21This is your front desk.

0:13:21 > 0:13:24We ask them their name and then we use the name in the greeting.

0:13:24 > 0:13:26Also, throw in that we can do in-room massages.

0:13:26 > 0:13:29If we don't have something a guest needs, we go and buy it.

0:13:29 > 0:13:32Use that time to talk about the spa, the fitness centre.

0:13:32 > 0:13:36If somebody is bringing a pet, you could offer a dog-walking service.

0:13:36 > 0:13:40'We had 30 minutes for each training session.'

0:13:40 > 0:13:44They normally train people in two weeks. It was not enough time at all.

0:13:44 > 0:13:48When you come through the lobby, point out we have two restaurants.

0:13:48 > 0:13:52Hold the door for the guests and allow them to go in first. There's a safe in the closet.

0:13:52 > 0:13:55We have a nightclub and live entertainment.

0:13:55 > 0:13:59- You can order movies, if you like. - Where do we set the bags?- You ask.

0:13:59 > 0:14:05When a room service call comes in, somebody wants a hamburger, but what kind of cheese?

0:14:05 > 0:14:09This is a dinner set for two. Salad fork, dinner fork, dinner knife.

0:14:09 > 0:14:12- Make sure everything is lined up. - Bread in this basket.

0:14:12 > 0:14:16- Make sure you have the appropriate condiments. If they order...- What?

0:14:16 > 0:14:20Condiments, sweetheart. I knew you were going to be trouble, I knew it!

0:14:20 > 0:14:23He's the one! He's the one!

0:14:23 > 0:14:25Is that pretty much everything we need to know?

0:14:25 > 0:14:28No, there's about 100,000 other things!

0:14:30 > 0:14:32Hi, guys.

0:14:32 > 0:14:36Let's start with Brian. You're the concierge.

0:14:36 > 0:14:40What this is going to be about, guys, we have to provide them whatever they want.

0:14:40 > 0:14:43I suggest we have something for them when they check in.

0:14:43 > 0:14:48In the room, I'd love to have a kind of basket. Champagne, some cheese.

0:14:48 > 0:14:53How about this? Go to Carnegie Deli. This guy has everything in one.

0:14:53 > 0:14:57- At Carnegie Deli, they make cookies. - They make cookies. They make everything you want.

0:14:59 > 0:15:03- 'Yes?'- Sandy?- 'Dennis!' - What you got, baby?

0:15:03 > 0:15:05We got a cheesecake? What we got?

0:15:05 > 0:15:07'Dennis was doing a great job.'

0:15:07 > 0:15:10He got on the phone. He got the Carnegie Deli

0:15:10 > 0:15:11to get whatever we wanted.

0:15:11 > 0:15:15Oh, Joe! How you doing, baby?

0:15:15 > 0:15:18And a driver?

0:15:22 > 0:15:25'And he got us two complimentary chauffeur-driven cars'

0:15:25 > 0:15:28to take our guests wherever they needed to go.

0:15:28 > 0:15:33'I'm like, maybe Dennis has this. Maybe Dennis is going to show up because he's project manager.'

0:15:34 > 0:15:37- Jesse?- Yeah?- What you got, baby? - I'm going to clean.

0:15:37 > 0:15:44- While you do that, you guys trust us enough to put whatever needs to be in the room?- Yes.

0:15:44 > 0:15:48'There are fewer of us than on the women's team,

0:15:48 > 0:15:51'so Herschel and Jesse started cleaning the rooms.'

0:15:51 > 0:15:54Brian and Dennis and I

0:15:54 > 0:15:56decided to go to Carnegie Deli.

0:15:56 > 0:15:58Good, good enough.

0:15:58 > 0:16:01As long as we're on the same page. That's it.

0:16:01 > 0:16:02< Hi, how are you doing?

0:16:02 > 0:16:06This is for you, I believe?

0:16:09 > 0:16:13'Then all of a sudden, Dennis started drinking.'

0:16:13 > 0:16:16When he starts drinking, he changes into something else.

0:16:16 > 0:16:18We got to go, Dennis.

0:16:38 > 0:16:44OK. Just so I'm clear, this is what I think for now. This is where we're starting.

0:16:44 > 0:16:47'Our task this week is to run a hotel,'

0:16:47 > 0:16:49so we have to take care of all these guests

0:16:49 > 0:16:51as if we are the owners of Loews Regency.

0:16:51 > 0:16:54Joan, you are a great people person.

0:16:54 > 0:16:58You should be on check-in, check-out and concierge at the same time.

0:16:58 > 0:17:00Annie, room service and bell person.

0:17:00 > 0:17:02Natalie, in the kitchen.

0:17:02 > 0:17:05Myself, I'm doing housekeeping and room service.

0:17:05 > 0:17:10Melissa, housekeeping and swing, so whatever is needed, we call Melissa.

0:17:10 > 0:17:13OK, Brande, housekeeping and room service.

0:17:13 > 0:17:16'Tionne did a great job. She really was very organised.

0:17:16 > 0:17:19'She was on top of everything.'

0:17:19 > 0:17:22She assigned tasks, so people weren't wondering what to do.

0:17:22 > 0:17:26Let's put our heads together on what services we add.

0:17:26 > 0:17:30- Complimentary breakfast. - Free internet service.

0:17:30 > 0:17:34We can say our services are all complimentary from Team Athena or whatever.

0:17:34 > 0:17:38'We've all stayed at some of the best hotels in the world.'

0:17:38 > 0:17:42We wanted to make sure we had those things in this hotel experience.

0:17:42 > 0:17:49We have craft baskets. We have products, one men's basket, one women's basket.

0:17:49 > 0:17:53Plus we have beer and wine in the room and also at check-in.

0:17:53 > 0:17:58I'm a hotel whore. I like it when they give you something free.

0:18:09 > 0:18:13All right, where's our van gone? Here it is.

0:18:13 > 0:18:19'Brian, Dennis and I went across town and got a bunch of cookies to give our guests.'

0:18:19 > 0:18:21It was fast and furious.

0:18:21 > 0:18:23We were looking at our watches the whole time.

0:18:23 > 0:18:27I got two Ferraris coming to the front of the hotel.

0:18:27 > 0:18:31- No, you don't.- What?- You don't.

0:18:31 > 0:18:34- You want to just park a Ferrari out front?- Yeah.

0:18:34 > 0:18:38People are going to be inside. What do Ferraris have to do with them?

0:18:38 > 0:18:41People look at cars. People look at people!

0:18:41 > 0:18:44They look at people. They look at my ass all the time.

0:18:44 > 0:18:49When they get to the hotel and see Ferraris, they'll say, "Those must be Kotu's Ferraris."

0:18:49 > 0:18:52'Dennis thought that if we had a hot Ferrari'

0:18:52 > 0:18:55out in front of the hotel, that it would make a difference.

0:18:55 > 0:18:57I think some of his ideas are crazy

0:18:57 > 0:19:00and I have the right to say that when my ass is on the line as well.

0:19:00 > 0:19:03What's more important is we have the other cars there,

0:19:03 > 0:19:06the ones that are going to transport them somewhere.

0:19:06 > 0:19:09That's service. There is no service in having Ferraris out front.

0:19:09 > 0:19:12I'm sorry, I'm going to have to veto you here.

0:19:12 > 0:19:15- You kidding me?!- Dennis, I don't know what you're talking about.

0:19:15 > 0:19:18- BLEEP.- I know what I'm- BLEEP- doing.

0:19:18 > 0:19:20I don't know what you're doing. You're drinking.

0:19:20 > 0:19:22This is still our task. I want to win.

0:19:22 > 0:19:27- So get your head on the- BLEEP- task, man.- I'm all about it, man.

0:19:27 > 0:19:31'Brian thinks everything he says goes. You don't know what you're talking about.'

0:19:31 > 0:19:35You've never done advertisement, marketing or any of these things.

0:19:35 > 0:19:37I have.

0:19:37 > 0:19:40- I'm talking some real different - BLEEP.- You guys don't get it.

0:19:40 > 0:19:43- You have a problem with me,- BLEEP. - No, I don't.

0:19:43 > 0:19:45I'm trying to tell you what this task is about.

0:19:45 > 0:19:49- I know what the task is about! - What's it about?- I'm sorry.

0:19:49 > 0:19:55- I forgot you're the only- BLEEP- in this group that can do anything!

0:19:55 > 0:20:00This task is about customer service, not the grandiose things Dennis talks about.

0:20:00 > 0:20:02As much as I'd love to give up on him,

0:20:02 > 0:20:05I hate to lose and I'm going to give everything I can.

0:20:05 > 0:20:08The things he says, the things he does...

0:20:08 > 0:20:12It's like, how are we supposed to work under these circumstances?!

0:20:12 > 0:20:17If Brian wants to do something, let Brian take the whole task over.

0:20:17 > 0:20:19- Let Brian do every- BLEEP- thing!

0:20:19 > 0:20:23Let Brian do everything because Brian knows everything!

0:20:29 > 0:20:31Why don't we all make up the rooms?

0:20:31 > 0:20:34- This is housekeeping. - That's housekeeping?

0:20:34 > 0:20:36Yes, that's housekeeping.

0:20:36 > 0:20:39I looked at the time, I was like, "Oh, my God, we have five rooms!"

0:20:39 > 0:20:42So we were like, "Let's change clothes and go bust butt

0:20:42 > 0:20:44"and get it clean."

0:20:44 > 0:20:46OK, Brande, can you dress in an outfit, too

0:20:46 > 0:20:48because we have a lot to clean?

0:20:48 > 0:20:53'I have been in a French maid's outfit before'

0:20:53 > 0:20:57but it really involved stockings and it was a little shorter, so...

0:20:57 > 0:21:00this one was not that sexy!

0:21:00 > 0:21:01Come on!

0:21:01 > 0:21:03All right, let's get to it.

0:21:12 > 0:21:16'I'm looking at that room, it was too disgusting.'

0:21:16 > 0:21:18That's not fair to make me do it.

0:21:18 > 0:21:21- I only got one glove, I need another glove.- And we got no rag!

0:21:21 > 0:21:24Chloe had to leave today for a prior commitment,

0:21:24 > 0:21:26It was tough not having her there.

0:21:26 > 0:21:31That's one of the advantages we have from winning so many tasks early on.

0:21:31 > 0:21:35We had extra bodies and this was a task where we could have used one extra person.

0:21:35 > 0:21:38- We need rags...- And a toilet brush!

0:21:38 > 0:21:39Toilet brush.

0:21:39 > 0:21:43Cos I'm not going to wash it with my hands.

0:21:43 > 0:21:46Urgh, disgusting!

0:21:47 > 0:21:52'The most disgusting thing was picking up hairs.'

0:21:52 > 0:21:55Urgh, that's one thing I can't stand.

0:21:55 > 0:21:59Picking up someone's hair. Cos you don't know where it comes from.

0:21:59 > 0:22:01VACUUM HUMS

0:22:01 > 0:22:04- Oh,- BLEEP. - There's a stain on the carpet.

0:22:04 > 0:22:08Melissa and I had to clean the most disgusting room. It was gross!

0:22:10 > 0:22:12This red spot isn't coming out.

0:22:12 > 0:22:17We're just frantically trying to get it done and these stains won't come out.

0:22:17 > 0:22:20And then trying to get two different beds made.

0:22:20 > 0:22:23You have to put the bottom sheet on, and make a hospital corner,

0:22:23 > 0:22:26and tuck it under, and the pillows have to be done in a certain way.

0:22:26 > 0:22:28Like, you have to smash your hand down,

0:22:28 > 0:22:32Then you have to make envelope folds on the end of them.

0:22:32 > 0:22:35And the cover has to go here. It's just a lot of freaking work!

0:22:35 > 0:22:38- I think I did that just like they do.- Yeah.

0:22:38 > 0:22:43Oh, my god, I'm going to leave, like, 100 in every hotel room I ever leave now!

0:22:43 > 0:22:44That sucks!

0:22:44 > 0:22:47- What shall we do about these stains on the carpet?- Just leave it.

0:22:52 > 0:22:54This is like real work, Herschel!

0:22:54 > 0:22:56I know, I'm starting to sweat!

0:22:56 > 0:23:01Jesse and I started being the maids or housekeepers

0:23:01 > 0:23:03and that was hard, that was tough.

0:23:03 > 0:23:07Maybe if we had more time and more people, it would have been

0:23:07 > 0:23:10a little easier, but Jesse and I work together very well.

0:23:10 > 0:23:12We're used to getting our hands dirty.

0:23:12 > 0:23:16- Right, Jesse, we got about 20 minutes.- I de-pubed the toilet.

0:23:16 > 0:23:20When you check into a nice hotel, you want to think your pubes

0:23:20 > 0:23:24are the only ones that are going to hit the seat, right?

0:23:24 > 0:23:26Come on, let's be real.

0:23:31 > 0:23:34The guests were supposed to check in and we still had to clean.

0:23:34 > 0:23:38And we still had to get all the amenities to all the rooms,

0:23:38 > 0:23:39and it was down to the wire.

0:23:39 > 0:23:43- What is this? - These are bathroom products.

0:23:43 > 0:23:47- OK. So I need to put that in the rooms that I've already done?- Yeah.

0:23:47 > 0:23:52Natalie really came through with these nice gift baskets.

0:23:52 > 0:23:55Because she plays golf, she has sponsors.

0:23:55 > 0:23:57She really used her celebrity for those things.

0:23:57 > 0:23:58Oh, wow!

0:23:58 > 0:24:01So we'll put one in every room, so it'll be like a bag of goodies.

0:24:01 > 0:24:04Oh, my! I'm checking it.

0:24:09 > 0:24:11Right, what do you want me to do?

0:24:11 > 0:24:14- Get dressed.- I'll do that right now.

0:24:14 > 0:24:17I got 50 chocolate chip cookies from Carnegie Deli.

0:24:17 > 0:24:20I tried to get the cookies in the rooms cos we were late.

0:24:20 > 0:24:22You've got to help me this, Brian.

0:24:22 > 0:24:25I don't know what I'm trying to tell you.

0:24:30 > 0:24:31Thank you.

0:24:31 > 0:24:33It's OK.

0:24:33 > 0:24:36What I need to do is put the cookies in the tray and follow me up.

0:24:36 > 0:24:38- We do not want that.- Why?

0:24:38 > 0:24:40Tell me why, Dennis.

0:24:40 > 0:24:45Can I take those? The chef downstairs, he could decorate it kind of cool for us.

0:24:45 > 0:24:47Watch this.

0:24:49 > 0:24:51Watch this, watch this.

0:24:51 > 0:24:54- That's how you- BLEEP- do it, bro.

0:24:54 > 0:24:57Let's get people together! Come on, let's rock!

0:24:58 > 0:25:02'Dennis just took everything and just flushed it down the toilet.'

0:25:02 > 0:25:05We're five minutes to go time before we have actual people

0:25:05 > 0:25:08checking in and...I don't know.

0:25:10 > 0:25:12Hey, Joan, what's up, baby? Cookies!

0:25:12 > 0:25:17- Cookies! Can I about five? - You can do anything you want, baby.

0:25:17 > 0:25:22You can do anything you want! Look at you, you got more!

0:25:22 > 0:25:24Look at you!

0:25:24 > 0:25:28I came into this, thinking I wasn't going to like Dennis.

0:25:28 > 0:25:31I adore Dennis!

0:25:31 > 0:25:33But he is totally a loose cannon.

0:25:34 > 0:25:36Is there a bar round here?

0:25:36 > 0:25:38A drop of cranberry again.

0:25:38 > 0:25:41- Some lime?- No, I'm good, baby.

0:25:41 > 0:25:43Where's the chef at?

0:25:43 > 0:25:48You know what? With the cookies, some cheese...

0:25:48 > 0:25:53- On a platter?- A cool platter. With the caviar and some crackers.

0:25:53 > 0:25:57- No problem.- How long... Can you do it quickly?- About a half hour.

0:25:57 > 0:25:59- Thank you, sir.- You're welcome.

0:26:01 > 0:26:03Let's rock and roll, bro.

0:26:07 > 0:26:09They're still cleaning.

0:26:09 > 0:26:12Oh, my God. They're about to show up.

0:26:12 > 0:26:15Boy, we are not in good shape.

0:26:15 > 0:26:19The freaking gift baskets aren't here.

0:26:19 > 0:26:22- Somebody's standing down there, we're sunk.- Are they?

0:26:36 > 0:26:40Hello and welcome to Loews, we're thrilled to have you here.

0:26:40 > 0:26:42- We're thrilled to be here. - And you must be...

0:26:42 > 0:26:44- We're Jenny and Jen!- That's right!

0:26:44 > 0:26:46All right! OK, well.

0:26:46 > 0:26:50I know I'm very good with people and I did everything that I'd want

0:26:50 > 0:26:53a hotel to do for me if I was in a strange city.

0:26:53 > 0:26:56- Do you have your theatre tickets? - No. Is that possible, do you think?

0:26:56 > 0:27:00- Of course we will try.- Great. - What would you like to see?

0:27:00 > 0:27:03- Billy Elliot is our first choice. - Billy Elliot.

0:27:03 > 0:27:05Gypsy's our second.

0:27:05 > 0:27:08'You just smile and help them have a good time.'

0:27:08 > 0:27:13I took it very seriously, but the men - I don't know what they were doing.

0:27:16 > 0:27:18- Hello.- Hello, how are you?

0:27:18 > 0:27:20- I'm Clint.- Good to meet you. - Good to meet you, welcome.

0:27:20 > 0:27:23- Welcome, Brad, I'm sorry to keep you waiting.- It's all good.

0:27:23 > 0:27:27We've just had a slight delay in the previous guests checking out

0:27:27 > 0:27:29- so we're making sure your room's clean...- OK.

0:27:29 > 0:27:31..has everything you need in there.

0:27:31 > 0:27:35Check-in was a little rough. We were under the gun to get the rooms clean

0:27:35 > 0:27:37and prepared for the guests, so I lied.

0:27:37 > 0:27:42I said that the guest who was in before was slow in checking out.

0:27:42 > 0:27:44Hopefully, he won't hold it against us.

0:27:44 > 0:27:47Yes, Mr Landers has arrived.

0:27:47 > 0:27:52I just want to see how we're doing with his room.

0:27:52 > 0:27:54- Thank you, ladies.- Thank you.

0:27:54 > 0:27:55Right this way.

0:27:57 > 0:27:58- How are you doing, sir?- How are you?

0:27:58 > 0:28:01- How's everything?- Good, just want to get in my room.

0:28:01 > 0:28:04- This is Mr Landers, he's staying with us.- Landers.

0:28:04 > 0:28:06There's just a slight delay, I'm sorry.

0:28:06 > 0:28:08There's no more delay. You know why? We do one thing.

0:28:08 > 0:28:10We always service to please.

0:28:10 > 0:28:13- What do you want to drink, sir? - I'll take some champagne.

0:28:13 > 0:28:16You know what, I'll be right back, sir. Please. Thank you.

0:28:16 > 0:28:19'We have no champagne, we have nothing.'

0:28:19 > 0:28:22Where's everybody else at? None of them had no idea.

0:28:22 > 0:28:24I mean, like...

0:28:24 > 0:28:25Wow!

0:28:25 > 0:28:28I am really with four knuckleheads.

0:28:28 > 0:28:31I went back in the kitchen and said, "Guys, give me a drink,

0:28:31 > 0:28:33"and give me some champagne."

0:28:35 > 0:28:38- Very nice. - Can I pour that for you, sir?

0:28:38 > 0:28:40- Where you come from?- Vancouver.

0:28:40 > 0:28:43Seriously? I love the strip joints.

0:28:43 > 0:28:45Oh, my God, the girls are awesome!

0:28:45 > 0:28:47Yes!

0:28:47 > 0:28:49Are you kidding right now?! Wow!

0:28:49 > 0:28:51Is that Vancouver, British Columbia?

0:28:51 > 0:28:52Pop that cork!

0:28:54 > 0:28:58Would you like me to set your luggage down anywhere in particular?

0:28:58 > 0:29:01- Right over here by the window. - Right by the window.

0:29:01 > 0:29:03Let me just grab a luggage rack.

0:29:03 > 0:29:06'We were being judged on, like, how we were dressed,

0:29:06 > 0:29:09'quality of the service, how friendly you were with the people.'

0:29:09 > 0:29:11Movies on demand are available

0:29:11 > 0:29:15and we're offering you free wireless internet.

0:29:15 > 0:29:18I behaved like an employee the whole time. Like, I was really weird about it.

0:29:18 > 0:29:22- Is there anything else I can do for you?- I think we're set right now.

0:29:22 > 0:29:25If you need anything, my name is Annie and I'm happy to assist you.

0:29:25 > 0:29:27- Thank you, enjoy your stay.- Thanks.

0:29:29 > 0:29:32How do you feel about some Billy Elliot tickets?

0:29:32 > 0:29:33Where's he playing at?

0:29:35 > 0:29:38- What's my plan? - Where's he playing at?

0:29:38 > 0:29:40- Where is HE playing at?- What?

0:29:40 > 0:29:44- The concert.- Oh, Billy Elliot.

0:29:44 > 0:29:49I don't know. 40... Some theatre. Like, 45th, 46th. I don't know.

0:29:49 > 0:29:51If he's not playing, we'll make it happen.

0:29:51 > 0:29:54- All right, perfect. - Thank you. We'll make it happen.

0:29:54 > 0:29:57Now, let me tell you what this guy wants.

0:29:57 > 0:30:00It's 3.30, he wants two tickets to Billy Elliot, so, of course,

0:30:00 > 0:30:03I tell him I can do it for him. I'm the concierge!

0:30:03 > 0:30:04Right this way, Mr Landers.

0:30:04 > 0:30:06- Thank you, folks. - Thank you for your patience.

0:30:08 > 0:30:11How nice to see the two of you. Welcome. Where are you from?

0:30:11 > 0:30:14- Australia. - Australia! Oh, I love Australia!

0:30:14 > 0:30:17- Where?- Melbourne. - Ah, I played Melbourne many a time.

0:30:17 > 0:30:18Yeah, it's nice.

0:30:18 > 0:30:21I'm going to be showing you up to your rooms if you'll follow me.

0:30:21 > 0:30:25I'm the concierge, Brian. Welcome to the Loews. How can I help you?

0:30:25 > 0:30:29Ben Ditto, checking in.

0:30:29 > 0:30:30I'm sorry, sir.

0:30:30 > 0:30:33I would like to get reservations at the Waverley Inn.

0:30:33 > 0:30:34The Waverley Inn?

0:30:34 > 0:30:38- Or in the Heights. - It's his birthday.

0:30:38 > 0:30:40- Oh, happy birthday!- Thank you.

0:30:40 > 0:30:42As the guests started to arrive, they all had requests.

0:30:42 > 0:30:45Some even more difficult than our first guest.

0:30:45 > 0:30:47We won't be able to get him in the Waverley Inn.

0:30:47 > 0:30:49Not at all?

0:30:49 > 0:30:53- No way?- They're like a year backed up reservations.

0:30:54 > 0:30:56Matthew Garber? Or Waynehurst?

0:30:56 > 0:30:57Matthew Garber.

0:30:57 > 0:31:00I'm thrilled that you're here, how nice.

0:31:00 > 0:31:02Welcome to Loews, lovely to have you.

0:31:02 > 0:31:06- Would you like some complimentary champagne?- Thank you.

0:31:06 > 0:31:09Lovely. This is the gentleman who owns Loews.

0:31:09 > 0:31:10- Hi.- Matthew.

0:31:10 > 0:31:12Hi, I'm Jon, welcome to the Loews Regency Hotel.

0:31:12 > 0:31:15Well, don't mind me, I'm just going to keep an eye and see

0:31:15 > 0:31:19if Joan is living up to the standards that we're proud of at Loews Hotels.

0:31:19 > 0:31:23It's a lovely room, which I made sure was beautifully clean

0:31:23 > 0:31:26and I'd love to know what you'd like to do this evening so we can help you.

0:31:26 > 0:31:29Uh, dinner in the room. There'll be five of us in total.

0:31:29 > 0:31:31Would you want anything sent up to the room?

0:31:31 > 0:31:35- I would like a bottle of champagne. - Champagne, delighted.

0:31:35 > 0:31:37- Enjoy your stay.- Thank you.

0:31:37 > 0:31:39- It's good to have you with us. - Nice to meet you.

0:31:39 > 0:31:42I'm Clint, here to help with anything you need.

0:31:42 > 0:31:46- I'd like to see a Broadway show. - Anything in mind?- In The Heights.

0:31:46 > 0:31:49I'm trying to make dinner plans and get to see a show tonight.

0:31:49 > 0:31:51- What show would you like to see? - Equus.

0:31:51 > 0:31:54But I'd really like to sit on the stage.

0:31:56 > 0:31:59These tickets to shows

0:31:59 > 0:32:02and reservations at these impossible restaurants!

0:32:02 > 0:32:05This girl asked me for Equus tickets on the stage!

0:32:05 > 0:32:06This is hard.

0:32:06 > 0:32:08I need Equus tickets.

0:32:08 > 0:32:11- What is Equus?- A story about a man who has sex with a horse.

0:32:26 > 0:32:29Welcome to Loews, isn't it wonderful?

0:32:29 > 0:32:31- Hi!- This must be Bouvier?

0:32:31 > 0:32:33- Yes.- All right!

0:32:37 > 0:32:40Mr Baldwin, how are you? Come on in.

0:32:40 > 0:32:42Can I get you something to drink?

0:32:42 > 0:32:45Oh, wow, yeah.

0:32:45 > 0:32:49- And what about dog-walking?- She'll probably need to go out at nine?

0:32:49 > 0:32:51- Dog walk at nine.- Annie?

0:32:51 > 0:32:53Miss Kimmel and Miss Packer.

0:32:53 > 0:32:55Mr Baldwin.

0:32:56 > 0:32:58Step on up. Can we help you?!

0:33:00 > 0:33:02We're very delighted to have you come in.

0:33:02 > 0:33:06- We're saving our best room for you, which is our luxury suite.- Fabulous!

0:33:06 > 0:33:09And we thought you would enjoy that very much to start with.

0:33:09 > 0:33:11I absolutely love it.

0:33:11 > 0:33:14'Suddenly, Stephen Baldwin arrives and when you get a celebrity,'

0:33:14 > 0:33:16you've really got to treat them like a celebrity.

0:33:16 > 0:33:19And they expect a little more and a little faster

0:33:19 > 0:33:24and we really had to go a little more out of the way to make him feel good.

0:33:24 > 0:33:30Later on, at 10.30, we have a cabaret show. She'll tell you all about it.

0:33:30 > 0:33:32- I want my own table.- You got it!

0:33:32 > 0:33:35- I want a nice table, though.- We'll get you the best table in the house.

0:33:35 > 0:33:38- I'll get you a very good table. - Perfect, thank you.- Thank you.

0:33:46 > 0:33:49- Aren't you Dennis?- Yes. - I recognise you.

0:33:49 > 0:33:51Dennis! What are you doing here working?

0:33:51 > 0:33:53- Things are bad?- Absolutely.

0:33:53 > 0:33:57When Vinny came in, I was like, "Uh-oh, here we go.

0:33:57 > 0:33:59"I know he's going to be a jerk."

0:33:59 > 0:34:02Dennis, who's going to get my reservation for later?

0:34:02 > 0:34:05- It's my birthday.- Where... - Rao's.

0:34:05 > 0:34:08- Rao's, OK.- Rao's, 10 o'clock table.

0:34:08 > 0:34:12I would like, also, a box of cannolis from Ferrara's.

0:34:12 > 0:34:14They have to come from Ferrara's.

0:34:14 > 0:34:17I need a car to take me to work.

0:34:17 > 0:34:22I also want a Roy Orbison CD in my room.

0:34:22 > 0:34:24He doesn't shut up!

0:34:24 > 0:34:27'He just came in with this loud, obnoxious,

0:34:27 > 0:34:32'"I want you to do this, I want this, I want that."'

0:34:32 > 0:34:34And I want a cowboy hat.

0:34:34 > 0:34:37And do you want me to sit there and watch you take a BLEEP, too?

0:34:37 > 0:34:40And then clean your ass? You want me to do that?

0:34:40 > 0:34:43OK, I'll sit right here with a facemask. OK, come on!

0:34:43 > 0:34:46"What do you want me to do? OK, let's do that."

0:34:46 > 0:34:48PHONE RINGS

0:34:48 > 0:34:51Good afternoon, I'm Brian, your concierge. How can I help you?

0:34:51 > 0:34:55Hi, I'm wondering if I can get a bottle of Acacia chardonnay sent up.

0:34:55 > 0:34:57- Chardonnay?- Yes.

0:34:57 > 0:35:00- OK, I will send that right up to you.- Thank you.

0:35:00 > 0:35:01Thank you.

0:35:05 > 0:35:08- This way. - Excellent, thank you. Wow!

0:35:08 > 0:35:11- Enjoy your stay. - I'll speak to you soon.

0:35:12 > 0:35:17You know, I don't know that I like this view. That's not Park Avenue.

0:35:17 > 0:35:20It looks out on crappy 61st Street with a hot dog vendor.

0:35:24 > 0:35:25PHONE RINGS

0:35:25 > 0:35:26Hello.

0:35:26 > 0:35:30Joan, I want you to look at the view out of my window and tell me

0:35:30 > 0:35:32if I should stay here or not.

0:35:32 > 0:35:36Ah, Mr Baldwin, I know your view and it's a New York view.

0:35:36 > 0:35:39It's the best suite in the hotel.

0:35:39 > 0:35:41You can see Park Avenue any day.

0:35:41 > 0:35:44This is about privacy, this is about not being annoyed by people

0:35:44 > 0:35:48and not the noise of Park Avenue either.

0:35:48 > 0:35:50What you are having is total privacy, which

0:35:50 > 0:35:53I think a star like you would like.

0:35:53 > 0:35:57OK, well, I might change my mind, but for now, I'll stay put.

0:35:57 > 0:35:59Thank you, my pleasure, bye-bye.

0:36:02 > 0:36:04I don't like my view.

0:36:08 > 0:36:11Please accept these amenities with our compliments.

0:36:12 > 0:36:14What amenities?

0:36:14 > 0:36:16OK. Well, there you go.

0:36:16 > 0:36:18PHONE RINGS

0:36:18 > 0:36:21Good afternoon, this is Brian, the concierge, how can I help you?

0:36:21 > 0:36:24Hi, Brian, how are we making out with those reservations, cos

0:36:24 > 0:36:26we're trying to figure out...

0:36:26 > 0:36:28We've got a two hour window for dinner and theatre.

0:36:28 > 0:36:32My guy is working on that as we speak. We'll have an answer in the next 15 minutes.

0:36:32 > 0:36:33Thanks, bye.

0:36:35 > 0:36:37Everything, momentarily.

0:36:37 > 0:36:40How long ago did you order wine? How long have you been waiting?

0:36:40 > 0:36:42- Half hour. - They're having a lot of problems.

0:36:42 > 0:36:44How hard is it to get a wine up here?

0:36:44 > 0:36:47At this rate, we won't celebrate anything but checking out!

0:36:47 > 0:36:49HE SIGHS

0:37:00 > 0:37:04PHONE RINGS Good afternoon, Loews.

0:37:04 > 0:37:06Oh, hello, this is Claire from 715.

0:37:06 > 0:37:11I was wondering if we could organise a booking at Morimoto.

0:37:11 > 0:37:13I will call and let you know.

0:37:13 > 0:37:14Thank you, bye-bye.

0:37:14 > 0:37:17I wouldn't mind being a concierge because it's a challenge,

0:37:17 > 0:37:19and it's different.

0:37:19 > 0:37:23Every time the phone rang, it was something totally different.

0:37:23 > 0:37:25Concierge, Miss Rivers.

0:37:25 > 0:37:27We were hoping for a peep show.

0:37:27 > 0:37:30I will let you know, I have plenty of connections.

0:37:30 > 0:37:33I love the excitement, I love the challenges and you've got to

0:37:33 > 0:37:37solve it and figure out where to get something and get it there.

0:37:37 > 0:37:39Hi, Michael, it's Joan Rivers.

0:37:39 > 0:37:41I have two young ladies who want to go tonight

0:37:41 > 0:37:44and see Billy Elliot or Gypsy.

0:37:44 > 0:37:47Darling, it's Joan Rivers, I need your help fast.

0:37:47 > 0:37:51I'm looking for a peep club in New York.

0:37:51 > 0:37:56I called all my friends in New York. It's great to have connections.

0:37:56 > 0:38:01Matthew, I've got it. Two places. One is the G-Lounge, the other is Splash.

0:38:01 > 0:38:04We have very nice news for you.

0:38:04 > 0:38:08- We were able to get you a six o'clock reservation...- Lovely.

0:38:08 > 0:38:12- ..and we got you two tickets at Gypsy.- Perfect, thank you so much.

0:38:12 > 0:38:15Someone says to you at six o'clock, "Get me tickets for

0:38:15 > 0:38:19"the hottest show in town," and you figure out a way to get them.

0:38:19 > 0:38:20That's OK.

0:38:20 > 0:38:24Hi, Mr Baldwin, unfortunately, there's only one show tonight,

0:38:24 > 0:38:27at 8.30, but they'd love to give you a wonderful table

0:38:27 > 0:38:31- and they'd be thrilled if you came. - OK, I'll take it. Thank you.

0:38:31 > 0:38:34- Thank you. My pleasure. Bye-bye. - Bye-bye.

0:38:35 > 0:38:37I'm a damn good concierge!

0:38:37 > 0:38:40SHE LAUGHS

0:38:41 > 0:38:44You'd think they'd tip me!

0:38:44 > 0:38:46Not a penny!

0:38:49 > 0:38:51OK, so tell me, how's it gone?

0:38:51 > 0:38:52It was good, thank you.

0:38:52 > 0:38:53Is it different?

0:38:53 > 0:38:56Do you have more respect for any of the players now,

0:38:56 > 0:39:00being able to lead them and seeing what they produce for you?

0:39:00 > 0:39:03"Do this, do that." This ain't about Dennis.

0:39:05 > 0:39:06What do you mean?

0:39:06 > 0:39:08I'm sorry.

0:39:08 > 0:39:10I missed that one, Dennis!

0:39:10 > 0:39:12I missed that one!

0:39:13 > 0:39:18I think Dennis has a pretty short attention span,

0:39:18 > 0:39:20generally speaking, so...

0:39:20 > 0:39:24and probably has an ability to get sidetracked in any given task.

0:39:24 > 0:39:29So I just hope it's a consistent effort to bring forth victory.

0:39:31 > 0:39:32PHONE RINGS

0:39:32 > 0:39:36Good afternoon, this is Brian at the concierge desk, how can I help you?

0:39:36 > 0:39:40- OK, Brian, it's Dan, 831. - Yes, indeed.

0:39:40 > 0:39:45- OK. No wine for an hour.- I'm trying to find the Acacia.

0:39:45 > 0:39:47It's on the menu!

0:39:47 > 0:39:48OK.

0:39:48 > 0:39:50Got you covered. Thanks.

0:39:52 > 0:39:54BLEEP!

0:39:54 > 0:39:56We were overwhelmed. I can't even lie.

0:39:56 > 0:39:59This is, by far, the hardest task that we've had.

0:39:59 > 0:40:04I have the utmost respect for people that work at a hotel.

0:40:04 > 0:40:05I don't know how they do it.

0:40:05 > 0:40:07PHONE RINGS

0:40:07 > 0:40:08BLEEP!

0:40:08 > 0:40:10"Concierge desk."

0:40:10 > 0:40:14Good evening, it's Brian at the concierge desk, how can I help you?

0:40:20 > 0:40:22- I brought you two gifts.- Thank you.

0:40:22 > 0:40:25- Some champagne...- Yes. - ..and somebody to drink it with.

0:40:25 > 0:40:26My man!

0:40:26 > 0:40:28'My job was room service.

0:40:28 > 0:40:30'I spend 10, 11 months a year in hotels

0:40:30 > 0:40:34'and I know how difficult of a customer I am.'

0:40:34 > 0:40:35But I've never seen the service side.

0:40:35 > 0:40:38'I've always wanted to see how it really works.'

0:40:38 > 0:40:40- Welcome.- Hi.

0:40:40 > 0:40:42I hear you're on the girls' side?

0:40:42 > 0:40:46One group ended up having a party. There were five or six.

0:40:46 > 0:40:49These guests had a lot of special requests.

0:40:49 > 0:40:51CUTLERY CLATTERS

0:40:53 > 0:40:56One glass, ice and Champagne. What else can I...

0:40:57 > 0:41:01- They're in the closet. Would you like another?- One more would be great.

0:41:01 > 0:41:04- Are you asking if we want another bathroom?- Bathrobe.

0:41:04 > 0:41:07I was like... "..have another!"

0:41:22 > 0:41:24Where would you like this set up?

0:41:28 > 0:41:29We didn't order this.

0:41:31 > 0:41:33Acacia chardonnay.

0:41:33 > 0:41:37- A case of chardonnay?- No, Acacia. A-C... Well, you can take a case...

0:41:37 > 0:41:41Brian and Clint got confused. They didn't know what room goes with what.

0:41:41 > 0:41:46So now I'm just like... I'm totally lost what I'm doing.

0:41:46 > 0:41:49Hey, Dennis, they ordered Acacia Chardonnay.

0:41:49 > 0:41:54They did not order this. They...they screwed both of these orders.

0:41:54 > 0:41:57- OK, we'll get a case of Chardonnay. - No, Acacia.

0:41:57 > 0:42:03- OK, so we need a case of chardonnay. - Acacia...Chardonnay.- Acacia?- Yes.

0:42:03 > 0:42:06- Chardonnay.- Like a case? A big case or Acacia?- Acacia.

0:42:06 > 0:42:08BLEEP case-a.

0:42:08 > 0:42:11Hey, Clint, y'all screwed the order up. They said they wanted

0:42:11 > 0:42:13- Acacia.- 'They ordered what?'

0:42:13 > 0:42:15- What?- Acacia.

0:42:15 > 0:42:19- Acacia.- Acacia.- Aca-cia.

0:42:19 > 0:42:22Acacia for a Chardonnay, so put that in right now.

0:42:22 > 0:42:26This is Chardonnay. Acacia Chardonnay.

0:42:26 > 0:42:29'I don't know what the hell he was doing.'

0:42:29 > 0:42:32He didn't get it. He was all totally confused.

0:42:32 > 0:42:37I'm like, "Dude. Come on, guys. It's not that difficult."

0:42:37 > 0:42:40- Here you go, sir.- Thank you. I want to send my suit off to be pressed.

0:42:40 > 0:42:44- Let me have it, sir. I'll do it. - Thank you, sir.

0:42:44 > 0:42:45Bye, guys.

0:42:45 > 0:42:46LAUGHS

0:42:46 > 0:42:49It's your birthday, you should have some wine.

0:42:49 > 0:42:52Thank you. And it's your birthday celebration, too.

0:42:52 > 0:42:55Cheers, happy birthday.

0:42:58 > 0:43:02Hi, sorry to bother you. Would you like turndown service now

0:43:02 > 0:43:05- or would you like us to come back later?- Er, later,

0:43:05 > 0:43:08- we're gonna go see a show. - Sure, OK. Thank you.

0:43:08 > 0:43:11'I decided to do the turndown service and put gifts in there.'

0:43:14 > 0:43:16Turndown service.

0:43:16 > 0:43:20I love when my room is refreshed myself. If I have dirty towels

0:43:20 > 0:43:23and I come back and have all clean ones and the dirty stuff is gone.

0:43:23 > 0:43:25This is a... Oh, Jesus.

0:43:25 > 0:43:29What? They've been wiping cooties and stuff.

0:43:29 > 0:43:30Ew! OK.

0:43:30 > 0:43:34'That's the first time I've cleaned up after somebody I didn't know.

0:43:34 > 0:43:37'The first thing that came to mind was wiping private parts.'

0:43:37 > 0:43:41Buttocks and coo-coos, gross! Just nasty.

0:43:41 > 0:43:43So many good gifts, huh.

0:43:43 > 0:43:46- Do you think the boys are doing that? No.- No.

0:43:46 > 0:43:48KNOCK AT DOOR

0:43:48 > 0:43:51Wow, thank you, sir. Appreciate that.

0:43:52 > 0:43:55- Can I come in?- Sure, please come in. You gonna hang that?- Absolutely.

0:43:59 > 0:44:03Waverly Inn, you can't call them because they only take reservations by e-mail.

0:44:03 > 0:44:05- PHONE RINGS - Let me work on it.

0:44:05 > 0:44:07Good evening, this is the concierge desk,

0:44:07 > 0:44:09Brian speaking, how can I help you?

0:44:09 > 0:44:12Do we have a dinner reservation somewhere for six o'clock?

0:44:12 > 0:44:15I just got a bead on the Waverly Inn.

0:44:15 > 0:44:18- It's quarter to six.- We only have 15 minutes. All right, thanks.

0:44:20 > 0:44:23They don't know what they're doing. Dennis?

0:44:23 > 0:44:28They got our theatre reservations, but they didn't get the Waverly.

0:44:30 > 0:44:32You ready? We got a car right now. Boom. Ready.

0:44:32 > 0:44:38- We need to get changed before dinner.- Honey, come here.- Honey?

0:44:40 > 0:44:43- Are you saying that I'm queening out on you?- Yes, you are.

0:44:43 > 0:44:46Oh, man. You're the man! Got it laid out.

0:44:46 > 0:44:50- We will be downstairs in ten minutes, trust. - The car's waiting for you.

0:44:50 > 0:44:52'Brain was totally confused.

0:44:52 > 0:44:55'He didn't understand how to make reservations.'

0:44:55 > 0:44:59You make sure that the customer is satisfied. If he is, great.

0:44:59 > 0:45:02That's what running a business is all about.

0:45:02 > 0:45:04Make sure that person's happy.

0:45:05 > 0:45:08You want this one? There's my car.

0:45:08 > 0:45:11- You know what, I'm going. - You're going?

0:45:11 > 0:45:12BLEEP, yeah. Why not?

0:45:12 > 0:45:15Dennis said, "Just get in the car." The next thing you know,

0:45:15 > 0:45:17he hopped in the car with us.

0:45:17 > 0:45:21Then we went to an entirely different restaurant.

0:45:21 > 0:45:25We want to go to Tao? Where are we going to dinner?

0:45:25 > 0:45:27Where d'you want to go at?

0:45:27 > 0:45:31You tell us. The Waverly? No Lever House, right up the street.

0:45:41 > 0:45:44PHONE RINGS

0:45:44 > 0:45:47Miss Rivers, concierge desk.

0:45:47 > 0:45:49Clean up? With pleasure.

0:45:54 > 0:45:57- Do you need me to take anything back? - Yeah, everything there.

0:45:57 > 0:45:59Are you sure? What else can I...?

0:45:59 > 0:46:02- Hazelnut liqueur. - Hazelnut liqueur. OK.

0:46:04 > 0:46:07I ran up and down the stairs many times,

0:46:07 > 0:46:11getting the food up to the guests, getting the trays back,

0:46:11 > 0:46:14making sure they were happy, the list goes on.

0:46:16 > 0:46:19- Hello, hi, how are you?- Frangelico.

0:46:19 > 0:46:21I wasn't sure if you wanted it on the rocks,

0:46:21 > 0:46:24- so I brought you some extra ice. - Thank you.- So thoughtful.

0:46:24 > 0:46:27You're much more thoughtful than Natalie.

0:46:27 > 0:46:29You're so cute. Can you come instead of Natalie?

0:46:29 > 0:46:32You can make a special request for me, my name is Annie.

0:46:32 > 0:46:34- OK, all right, Annie.- Thank you.

0:46:34 > 0:46:39- 'Concierge, Miss Rivers.'- Joan, darling, it's Matthew again in 702.

0:46:39 > 0:46:42- 'Can we order some room service?' - Two more bottles...

0:46:42 > 0:46:45of...champagne.

0:46:45 > 0:46:50'The gay men in room 702, they charge and charge and charge.

0:46:50 > 0:46:52'Liquor was being sent up...'

0:46:52 > 0:46:55constantly! Shrimp cocktails...

0:46:55 > 0:46:58They couldn't find enough shrimp on the eastern seaboard.

0:46:58 > 0:47:03One turkey burger, one veggie burger, ten grilled cheese sandwiches

0:47:03 > 0:47:06one tomato soup - would you like crackers with that?

0:47:06 > 0:47:12- Hi. Oh, Annie, hey.- It's me again. - We requested you, did you hear that?

0:47:12 > 0:47:15'702 was pissed off at Natalie,

0:47:15 > 0:47:17but I was proud that I was being requested

0:47:17 > 0:47:20and I knew that I'd be judged on the quality of service

0:47:20 > 0:47:21that the customer was offered.

0:47:21 > 0:47:25- Would you like me to open the beers for you and pour them?- No.- Sure?

0:47:25 > 0:47:28'So I just tried to do the best job I could.'

0:47:28 > 0:47:31Thank you so much. Let me know if there's anything else I can do.

0:47:33 > 0:47:35821...

0:47:41 > 0:47:45How are you? Have you seen Mr Rodman?

0:47:45 > 0:47:46No, he hasn't returned yet.

0:47:46 > 0:47:50- Sorry?- He hasn't returned yet. - So he's off in the car?

0:47:51 > 0:47:52All right, then.

0:47:54 > 0:47:56Just call the driver - he's gone.

0:47:56 > 0:48:00- I have the driver's number. - Yeah, let's call him.

0:48:00 > 0:48:03Hey, Doc, it's Brian McKnight.

0:48:06 > 0:48:07Hold on, let's back up.

0:48:07 > 0:48:11So, Dennis is with you and he's having dinner?

0:48:14 > 0:48:16'Dennis has left and disappeared.'

0:48:16 > 0:48:19He went to dinner with some of our guests.

0:48:19 > 0:48:20I don't know what he's doing.

0:48:20 > 0:48:23If we win this, it'll be a miracle.

0:48:24 > 0:48:27Working with Dennis is just like any other job we've all had

0:48:27 > 0:48:30where there's some ass BLEEP that screws around

0:48:30 > 0:48:33while we're trying to do a job.

0:48:33 > 0:48:35'Dennis wasn't managing us, so when he did leave'

0:48:35 > 0:48:38it didn't affect us at all. It probably made it better

0:48:38 > 0:48:43cos we're pretty meshed together and we have no problem helping each other out.

0:48:44 > 0:48:48- At Balthazar's, how many people? - Three.- Rao's, how many?

0:48:48 > 0:48:52- Two for 10pm?- Yeah, for Pastore. - OK, let me work on that.

0:48:52 > 0:48:55The job of a concierge is anything and everything, make it happen.

0:48:55 > 0:48:58You have to be a quick-on-your-feet type of dude

0:48:58 > 0:49:02to make the customers happy, otherwise they'll not come back.

0:49:02 > 0:49:04I'm wondering if you deliver. I need a box of cannolis.

0:49:04 > 0:49:08OK, so I need two tickets for tonight to In The Heights

0:49:08 > 0:49:11and then I would like three on stage at Equus.

0:49:11 > 0:49:16- You confirmed for Balthazar's? - And Rao's, I'm working on that one.

0:49:16 > 0:49:18You're incredible, my man.

0:49:18 > 0:49:22'I tell you what, my team-mates were actually'

0:49:22 > 0:49:26trying to find a way to make all of our collective abilities

0:49:26 > 0:49:28work together and it seems to be working.

0:49:28 > 0:49:32So we have cannolis for Mr Pastore. Let's see these.

0:49:32 > 0:49:34- Good to see you. - Good to see you, sir.

0:49:34 > 0:49:37Thank you. Goodbye.

0:49:38 > 0:49:40Yes!

0:49:40 > 0:49:43I have gotten all the show tickets I was asked for.

0:49:43 > 0:49:46'We only missed one restaurant reservation. We got every show.'

0:49:46 > 0:49:50We got it done, so I'm proud of some of the things we did today.

0:49:50 > 0:49:54You know what's going to happen? We're going to win again

0:49:54 > 0:49:58and then we're stuck working with Dennis for another week.

0:49:59 > 0:50:03Look at this! You get to go for a walk, huh, baby?

0:50:03 > 0:50:07Yes. OK, that's a good one. Come on.

0:50:07 > 0:50:11Are you a boy or a girl? Are you a boy or a girl?

0:50:11 > 0:50:15I don't know. You're so cute, I don't know.

0:50:15 > 0:50:19'I've stayed in some of the best hotels all across the world,

0:50:19 > 0:50:22'so I have a pretty good grasp on what people expect.'

0:50:22 > 0:50:25What are those extra little details that will make you go,

0:50:25 > 0:50:27"Oh, what a nice place this is."

0:50:27 > 0:50:30Is there a patch of grass somewhere to go potty?

0:50:30 > 0:50:33See right across the street. Be careful. No, no, no.

0:50:33 > 0:50:34What? Oh, right here? OK.

0:50:34 > 0:50:38'I got to meet all of the guests and I got to take care of the dog.'

0:50:40 > 0:50:43Good girl. It's a girl!

0:50:43 > 0:50:44LAUGHS

0:50:44 > 0:50:46She was so cute!

0:50:46 > 0:50:49This way. Come on. Right up here, there you go.

0:50:53 > 0:50:55Just got off work. How you doing, guys?

0:50:55 > 0:50:57How'd your show go?

0:50:57 > 0:51:00It was OK. How's everything set for me now that I'm back?

0:51:00 > 0:51:03You got the evening set up for me?

0:51:03 > 0:51:06Unfortunately, we weren't able to get you into Rao's tonight,

0:51:06 > 0:51:09but we can get you in on Tuesday 21st.

0:51:09 > 0:51:13- Of what? The year 2010?- Next week. - OK, so where am I eating tonight?

0:51:13 > 0:51:17- Tao.- That's good, I'll go to Tao. Where's my cannolis?

0:51:17 > 0:51:20- They're in the room along with the CDs.- OK.

0:51:20 > 0:51:22Where's Dennis?

0:51:23 > 0:51:25Er, Dennis had to step out.

0:51:28 > 0:51:30'I feel we did a good job with Mr Pastore.

0:51:30 > 0:51:33'He was well taken care of, but Dennis wasn't there

0:51:33 > 0:51:35'which doesn't look good'

0:51:35 > 0:51:38and we were a little bit frazzled and it was obvious.

0:51:38 > 0:51:41Good luck, guys. Doing a great job.

0:51:41 > 0:51:44- Thank you.- Come on, what are going? Walk me upstairs.

0:51:44 > 0:51:45After you, sir.

0:51:47 > 0:51:50I was going to come get you after the show.

0:51:50 > 0:51:53- Did you guys leave the show early? - I'm in shock!

0:51:53 > 0:51:58When was somebody going to tell me of the 400 cover

0:51:58 > 0:52:01for the cabaret?

0:52:01 > 0:52:06And the additional 142 in fees?

0:52:06 > 0:52:11Mr Baldwin, I wish I could say you're wrong.

0:52:11 > 0:52:13I, erm...

0:52:13 > 0:52:17'Stephen Baldwin went to see a show and I never thought to tell him

0:52:17 > 0:52:19'how expensive it was.'

0:52:19 > 0:52:23When he got the cheque, he went ballistic.

0:52:23 > 0:52:25It was totally my fault and I did, I think,

0:52:25 > 0:52:27what a good concierge would do.

0:52:27 > 0:52:31As an employee of the hotel, let me see if we can find

0:52:31 > 0:52:35some kind of a theatrical discount or, perhaps have it comp'd.

0:52:42 > 0:52:44What's up, guys.

0:52:44 > 0:52:49- Our guests...- I'm sorry, guys. Hold up. It's my job here. Sorry.

0:52:50 > 0:52:54- More, please.- We have the two young ladies coming down at 8:30.

0:52:54 > 0:52:58Oh, my god, you're bad. Wow! Look at those guys.

0:52:58 > 0:53:02- Are you ready for the show? - Look at those guys, wow!

0:53:02 > 0:53:06- Follow me. I'll take you right up. - Wow, look at that. Wow.

0:53:06 > 0:53:09Clint Black, you smiled like a BLEEP. Look at your ass.

0:53:09 > 0:53:12Rock and roll, yes, guys. In Vegas style.

0:53:12 > 0:53:17You know what? In...New...York!

0:53:18 > 0:53:23The only place in the world you can have a good time besides Vegas.

0:53:23 > 0:53:27'Dennis showed up twice as amped as he was before he left.

0:53:27 > 0:53:29'This is ridiculous. It's so ridiculous now

0:53:29 > 0:53:32'that you can't even get mad about it any more.'

0:53:32 > 0:53:34It's like something at some point went very wrong

0:53:34 > 0:53:35'with this man.'

0:53:35 > 0:53:39- What did you do with the cookies, Dennis?- What cookies?

0:53:39 > 0:53:41Do you remember taking those cookies in the box?

0:53:41 > 0:53:43- Let me do it.- Dennis, Dennis...

0:53:46 > 0:53:50Can I have a vodka cranberry again? A little vodka cranberry.

0:54:07 > 0:54:08Chocolate.

0:54:09 > 0:54:13'I love my style, I love my style. BLEEP, man, it's stupid.

0:54:13 > 0:54:15'My style is nuts.'

0:54:15 > 0:54:16Here you go BLEEP.

0:54:16 > 0:54:20- There you go right there.- I'm sorry. You want some cookies out the ass?

0:54:20 > 0:54:23Here they are right here, boom. Out the ass.

0:54:23 > 0:54:25Cookies out the ass. You want some cookies?

0:54:25 > 0:54:27It's all BLEEP.

0:54:27 > 0:54:29Whatever you need, honey, it's all love.

0:54:29 > 0:54:30Whatever you need, boom.

0:54:32 > 0:54:35You're doing a hell of a job, Dennis.

0:54:35 > 0:54:37I'm out of here.

0:54:40 > 0:54:42I'm out of here.

0:54:42 > 0:54:45They're dumb, they're too BLEEP.

0:55:03 > 0:55:07Working with Dennis went from being funny and entertaining

0:55:07 > 0:55:09to now it's just kinda sad.

0:55:09 > 0:55:14You know, I think he may have an alcohol abuse problem, for real.

0:55:14 > 0:55:16That's not a legacy to build off of.

0:55:16 > 0:55:20I just don't see it ending on a positive note

0:55:20 > 0:55:21at the pace he's going.

0:55:39 > 0:55:42- It smells like breakfast in here. - Yeah, smells like breakfast.

0:55:42 > 0:55:45PHONE RINGS

0:55:45 > 0:55:47Good morning, concierge, Miss Rivers.

0:55:47 > 0:55:49'Hi, Joan, it's Matthew.'

0:55:49 > 0:55:53Hi, Matthew. You know what? You guys had a good time last night, huh?

0:55:53 > 0:55:55We had a fantastic time, thank you.

0:55:55 > 0:55:57- 'Why don't you have a real breakfast?'- We are.

0:55:57 > 0:56:00OK, tell me what you would like.

0:56:00 > 0:56:03This morning, we were giving complimentary breakfast

0:56:03 > 0:56:05and I knew the orders would come in at the same time.

0:56:05 > 0:56:08PHONE RINGS

0:56:08 > 0:56:11- Good morning.- We're going to need an American breakfast

0:56:11 > 0:56:14and some sort of dry dog food.

0:56:15 > 0:56:18Let's see, eggs Benedict, potatoes, oatmeal with berries...

0:56:18 > 0:56:20One side of bacon...

0:56:20 > 0:56:22Egg white omelette with mushrooms, onions...

0:56:22 > 0:56:23..one green tea...

0:56:25 > 0:56:28The first day of our task, I was away on a personal matter

0:56:28 > 0:56:31and the kitchen, there's so many people, it's chaotic.

0:56:31 > 0:56:33I jumped in, hoped for the best.

0:56:33 > 0:56:36It's room service, how hard could it be?

0:56:36 > 0:56:38The stuff ordered for 702, they don't want it.

0:56:38 > 0:56:41- They just said they did. - They said they didn't want it.

0:56:42 > 0:56:44Concierge, good morning, Joan Rivers.

0:56:44 > 0:56:46I was just wanting to, erm, order some breakfast.

0:56:46 > 0:56:49Two orders of eggs Benedict.

0:56:49 > 0:56:53And also, I'm trying to organise a pedicure for Claire.

0:56:53 > 0:56:56How about 9:30 in the room?

0:56:56 > 0:56:57'That would be fantastic.'

0:56:57 > 0:57:01- You'd like the breakfast at twenty past ten?- Thank you very much.

0:57:01 > 0:57:05They now want there breakfast at 10:20 in 715.

0:57:05 > 0:57:07- Can you guys keep it down? - We can't help it.

0:57:09 > 0:57:12Right there, right here.

0:57:12 > 0:57:14'It seems like the girls were very busy.

0:57:14 > 0:57:16'I was expecting a big morning rush,'

0:57:16 > 0:57:18but nothing came. It was a lot of waiting around.

0:57:21 > 0:57:24I don't think our guest want to leave.

0:57:24 > 0:57:27We treating them so well, they don't want to go home.

0:57:27 > 0:57:32'I think we took such good care of everybody last night'

0:57:32 > 0:57:34with all the stuff that kept them fat and happy,

0:57:34 > 0:57:36most of them slept in.

0:57:45 > 0:57:48Nobody wants to see that.

0:57:48 > 0:57:52Nobody! I'm sorry that I almost visualised it.

0:57:52 > 0:57:54It was traumatising.

0:58:06 > 0:58:07Oh.

0:58:11 > 0:58:13- Yeah, there he is. - What's up, Dennis?

0:58:13 > 0:58:16- Are you talking to me?- Well.

0:58:16 > 0:58:19I'd prefer you not to talk to me, please. Come on, man.

0:58:19 > 0:58:22- I won't.- It's all good. Go talk to the other black guy.

0:58:22 > 0:58:25Go talk to the other black guy.

0:58:25 > 0:58:29'Dennis showed up today. I wasn't surprised, cos that's his style.'

0:58:29 > 0:58:31I started talking to him, but he didn't want me to.

0:58:31 > 0:58:34He didn't hurt us this morning, he laid low.

0:58:34 > 0:58:39I think he was zero impact today. That's the best we could hope for.

0:58:39 > 0:58:42I'm just waiting to get fired later, don't worry.

0:58:42 > 0:58:45- Let me just take this moment to let you know...- Ah, it's OK, bro.

0:58:45 > 0:58:48- Knock yourself out, it's all good. - I'll miss you.

0:58:48 > 0:58:51- If you go, I'll miss you. - Oh...don't kiss it.

0:58:51 > 0:58:53I will. You don't believe me, do you?

0:58:56 > 0:58:59'I feel sorry for Dennis a little bit.

0:58:59 > 0:59:02'He's better than this way he's being right now.

0:59:02 > 0:59:03'I see the way people look'

0:59:03 > 0:59:07at him in the street and they're like, they have such...

0:59:07 > 0:59:10I mean, he's a superstar, you know, and I think

0:59:10 > 0:59:14he needs to be what people want him to be

0:59:14 > 0:59:16and not disappoint them.

0:59:20 > 0:59:22Room service.

0:59:22 > 0:59:24- Good morning.- Hey, how are you?

0:59:24 > 0:59:25Room service.

0:59:26 > 0:59:29Hi. Good morning.

0:59:29 > 0:59:35For some reason, we had decided to offer our guests a free breakfast

0:59:35 > 0:59:37and it brought on a lot of extra work.

0:59:37 > 0:59:39Looks great.

0:59:39 > 0:59:43He wants it at 10:20 so you've got ample time to get in the elevator.

0:59:43 > 0:59:46- 715.- Uh-oh, good luck.

0:59:46 > 0:59:48Yeah, right.

0:59:49 > 0:59:51Here's for Bouvier.

0:59:53 > 0:59:56Thank you. Have a good morning.

0:59:58 > 1:00:00Room service.

1:00:04 > 1:00:06Hi, are you for 715?

1:00:12 > 1:00:13Oh, you're right.

1:00:13 > 1:00:14I'll bring it back.

1:00:14 > 1:00:18'I got confused. Brought the room service up a little earlier

1:00:18 > 1:00:21'than expected. They were a little pissed. What do you want me to do?'

1:00:21 > 1:00:23Room service kind of isn't my thing.

1:00:23 > 1:00:26I'm more used to calling in and getting the room service

1:00:26 > 1:00:27than delivering it.

1:00:27 > 1:00:32They wanted it 20 after ten. They got it too fast.

1:00:32 > 1:00:35I take this seriously, but Khloe had no fricking clue

1:00:35 > 1:00:39and she's, for me, a little frustratingly laid back.

1:00:39 > 1:00:43We've got a lot of crap to do today and people need to be on task.

1:00:43 > 1:00:45PHONE RINGS

1:00:47 > 1:00:50Concierge, good morning, Miss Rivers.

1:00:50 > 1:00:53- Hi, this is Damian again. - 'Hi, Damian, how are you?'

1:00:56 > 1:00:58Wh... Usually when manicures go upstairs,

1:00:58 > 1:01:01there is an additional charge, yes.

1:01:01 > 1:01:04This lovely couple from Australia wanted a pedicure up in the room

1:01:04 > 1:01:07and I should have said there will be an additional charge.

1:01:07 > 1:01:10It was double the charge and they called up

1:01:10 > 1:01:12very upset that it was double.

1:01:12 > 1:01:14'And it was my fault. I hadn't told them.'

1:01:14 > 1:01:16Thank you, bye-bye.

1:01:17 > 1:01:20Well, I have BLEEP up so much.

1:01:20 > 1:01:22SIGHS

1:01:22 > 1:01:26'Unfortunately, there have been several mistakes, but I think'

1:01:26 > 1:01:30we've done a terrific job. We've given them what they asked for

1:01:30 > 1:01:33and I think we have a very good chance of winning.

1:01:33 > 1:01:36'But it's going to be up to the guests.'

1:01:43 > 1:01:46When I checked in, it took sort of a long time to get to my room

1:01:46 > 1:01:50and they seemed disorganised right off the bat and flustered.

1:01:50 > 1:01:55- How would you rate customer service? - Um, sometimes a little too eager.

1:01:55 > 1:01:57Like coming...?

1:01:57 > 1:02:01They came to turn down the room at, like, 4.00pm or 5.00pm.

1:02:02 > 1:02:07- So, rating the room... I mean, the presentation was good, right?- No.

1:02:07 > 1:02:09There were stains on the floor, there was

1:02:09 > 1:02:12garbage in the garbage can and there was coffee in the coffee maker.

1:02:12 > 1:02:17- An 80? Is that...?- There was trash in the trash can.- 75?- 50.

1:02:17 > 1:02:19At least there was nothing in the toilet.

1:02:19 > 1:02:21Comments.

1:02:21 > 1:02:24Brian and then Clint were very polite to us,

1:02:24 > 1:02:26shook our hands and everything else.

1:02:26 > 1:02:29- Dennis was a little... - Yeah, a little funky.

1:02:31 > 1:02:33How would you rate the customer service?

1:02:33 > 1:02:35We just had a pretty crap experience,

1:02:35 > 1:02:37so it kind of tainted the whole thing.

1:02:37 > 1:02:41Yeah. Breakfast came 40 minutes early and not being told about...

1:02:41 > 1:02:45- I was furious about that. - ..the extra charge.- Totally.

1:02:45 > 1:02:49- This is what we're going to remember.- Our lasting memory.- Yeah.

1:02:49 > 1:02:52You are our last check-outs - this is very sad.

1:02:52 > 1:02:55- There are the keys for the room. - Thank you very much.

1:02:55 > 1:02:57I think we ran a really good hotel.

1:02:57 > 1:03:00But what if the customers loved that Dennis Rodman was a completely

1:03:00 > 1:03:02insane human being?

1:03:02 > 1:03:03You just don't know.

1:03:05 > 1:03:07How would you rate your staff experience?

1:03:07 > 1:03:09Can you put, "Different"?

1:03:09 > 1:03:12Who comes from the hotel with you to the restaurant

1:03:12 > 1:03:14and makes sure you get through the front door?

1:03:14 > 1:03:17Dinner, we never looked at a menu, we never looked at a wine list.

1:03:17 > 1:03:20Everything just appeared at the table all night long

1:03:20 > 1:03:23and it was pretty spectacular, I would say.

1:03:23 > 1:03:26- Good morning.- Good morning. - Let me take those bags for you guys.

1:03:26 > 1:03:29How are you? It is a pleasure to see you this morning.

1:03:29 > 1:03:31How was your evening? How was your stay?

1:03:31 > 1:03:35- It was an interesting experience. - That's what I heard.

1:03:35 > 1:03:39We would never have had that experience that we did without the Rodman.

1:03:39 > 1:03:40He's quite the attraction.

1:03:40 > 1:03:44All the guests seemed genuinely pleased about their stay.

1:03:44 > 1:03:45Have a good day.

1:03:45 > 1:03:49I wish that when we get into the boardroom that we don't win the task.

1:03:49 > 1:03:52That way, Donald will probably fire Dennis and we won't have to deal

1:03:52 > 1:03:57with him any more, but my gut feeling is that we actually won this task.

1:03:57 > 1:04:01- Under the circumstances, I think we did a pretty good job.- I do, too.

1:04:30 > 1:04:34- Tionne, how did your team do? - My team did a great job.

1:04:34 > 1:04:37I heard you did a great job.

1:04:37 > 1:04:40- Thank you. I appreciate it.- Is that true?

1:04:40 > 1:04:42You mean, Melissa, you're saying yes?

1:04:42 > 1:04:48I was the one who suggested that Tionne take it. I knew she could.

1:04:48 > 1:04:50I knew we would all rally right behind her.

1:04:50 > 1:04:53We all know that she has that work ethic and that she's organised.

1:04:53 > 1:04:54It was no shock to our team.

1:04:54 > 1:04:59You seemed to be under the radar until now, so that's good. I'm glad to see it.

1:05:01 > 1:05:04- Joan, what did you think of Tionne? - She was great.

1:05:04 > 1:05:08She was organised, she was on top of us - I couldn't find one fault.

1:05:08 > 1:05:11- Any negatives? Annie? - Not that I can think of.

1:05:11 > 1:05:13How do you think your team did?

1:05:13 > 1:05:16There's so much subjectivity from the guests,

1:05:16 > 1:05:19but I think that, as a hotel staff, we did fantastic,

1:05:19 > 1:05:23particularly given the steepness of the learning curve we had to climb up.

1:05:23 > 1:05:26I think that by the evening, we really had it tick-tock.

1:05:26 > 1:05:30- Hello, Khloe.- Hi.- You disappeared on us, didn't you?- I had to.

1:05:30 > 1:05:33You disappeared. You missed a very, very tough week.

1:05:35 > 1:05:37Jon, what were some of the comments that people wrote?

1:05:37 > 1:05:41Some of the comments were, from the ladies, that the food was warm

1:05:41 > 1:05:42and on time.

1:05:42 > 1:05:46And the tickets that you were able to arrange for them were great.

1:05:46 > 1:05:50The overall experience was absolutely terrific that the ladies offered

1:05:50 > 1:05:54and that they would stay at a hotel that the Athena group was running.

1:05:54 > 1:05:56What were their mistakes?

1:05:56 > 1:06:00Not being told a service was actually double the price than it was,

1:06:00 > 1:06:02and the guest was upset about that.

1:06:02 > 1:06:05The only other negative was that Natalie needed some

1:06:05 > 1:06:08improvement with her service.

1:06:08 > 1:06:14- Really? Natalie, I'm surprised! - That was from room 702.- Oh! 702!- 702!

1:06:14 > 1:06:18- What happened in 702?- Those are the gay men.- That's all they said?

1:06:18 > 1:06:21- Joan, do you discriminate against gay men?- I adore gays.

1:06:21 > 1:06:26- I loved 702, by the way. - They had a lot of requests and a lot of cancelled requests.

1:06:26 > 1:06:28What was their problem with Natalie?

1:06:28 > 1:06:31They would order amazing things,

1:06:31 > 1:06:34then two minutes later, want something else.

1:06:34 > 1:06:39Natalie was running her tail off. They were silly, too.

1:06:40 > 1:06:45They very much enjoyed the idea of making my mother and Tionne and...

1:06:45 > 1:06:49- All of you.- ..all of us, run.

1:06:50 > 1:06:54OK. Ivanka, what were some of the comments on the men?

1:06:54 > 1:06:58Some of the direct comments were that most of the team was very

1:06:58 > 1:07:01professional, and they underlined the word, "Most".

1:07:01 > 1:07:05They also said that the concierge was absolutely fabulous

1:07:05 > 1:07:08and helpful in getting both dinner and reservations.

1:07:08 > 1:07:10Some of the negative comments were that it took

1:07:10 > 1:07:12a while to get into the room.

1:07:12 > 1:07:14They weren't made up in advance of their arrival.

1:07:14 > 1:07:18And I know that was a little bit of an issue when you first got there.

1:07:18 > 1:07:19Very interesting.

1:07:19 > 1:07:21You're going to be happy to know,

1:07:21 > 1:07:24I just sent Vinny and Stephen in to keep you on your toes.

1:07:24 > 1:07:26They didn't fill out any guest cards.

1:07:28 > 1:07:32- So, Dennis, think you won?- No.

1:07:32 > 1:07:37- You don't think you won? Why do you say that?- Just because.

1:07:37 > 1:07:41- Just because.- Why? Why?

1:07:41 > 1:07:43You weren't happy with the team?

1:07:43 > 1:07:47- You weren't happy with the way they functioned?- I wasn't happy at all.

1:07:47 > 1:07:50- Why is that?- Just because. I...

1:07:50 > 1:07:52It was good in the beginning,

1:07:52 > 1:07:54but then after a while, it was getting frustrating.

1:07:54 > 1:07:57I said, well, I shouldn't even be here.

1:07:57 > 1:08:01They're not going to listen, they're going to do their own thing - so be it.

1:08:01 > 1:08:05- Did they listen to you? - They listened to me for the first four hours.

1:08:05 > 1:08:07Jesse, what's he talking about?

1:08:08 > 1:08:11Uh...

1:08:11 > 1:08:14I don't know what he's talking about, but I think, you know,

1:08:14 > 1:08:17I think Dennis has obviously got a drinking problem.

1:08:20 > 1:08:23- Did you see that, Brian? - Oh, yeah. Yeah.

1:08:26 > 1:08:30The women are shaking their heads. Joan, have you seen what's going on?

1:08:30 > 1:08:34When I was dealing with Dennis and we were both in the concierge office,

1:08:34 > 1:08:40just the two of us, he was just very exuberant and very happy.

1:08:41 > 1:08:43In a good way?

1:08:43 > 1:08:50- In a great way for Dennis, but it was screwing up my work.- How about this?

1:08:50 > 1:08:51- And I love you.- Baby, I know that.

1:08:51 > 1:08:54I'm still going to love you, no matter what.

1:08:54 > 1:08:57Don't say it, Dennis. I was hoping... Maybe your team won. I don't know.

1:08:57 > 1:08:59Jon and Ivanka are going to give the results.

1:08:59 > 1:09:03But I was hoping that you guys would do great under Dennis's leadership.

1:09:03 > 1:09:06Was Dennis a good leader?

1:09:06 > 1:09:08Uh, for a while, Dennis was a good leader.

1:09:08 > 1:09:14- And then Dennis did what Dennis does. - Which was what?- Which was, uh...

1:09:17 > 1:09:24- Broke away?- Broke away, had fun, wanted to play...

1:09:24 > 1:09:28I believe there was a point where he just sank well below the lowest

1:09:28 > 1:09:30Regency standard.

1:09:34 > 1:09:37- Can you respond to that, Dennis?- How do you want me to respond to that?

1:09:37 > 1:09:40I don't know. You've got to defend yourself, I guess.

1:09:40 > 1:09:44I just did the best job I could and I think that when I walked

1:09:44 > 1:09:47those stairs into the board room, I almost wanted to sit these guys

1:09:47 > 1:09:51down and say, "You're going to do this, you're going to do this."

1:09:51 > 1:09:56Brian asked me, "Dennis, can you get us two Phantoms?" I was like, "Me?

1:09:56 > 1:09:58"Phantoms? You want me to get Phantoms?

1:09:58 > 1:10:01"OK, how about a Mercedes or an Escalade?" I got those.

1:10:01 > 1:10:05I went downstairs and saw the women. They had champagne.

1:10:05 > 1:10:06I looked and said,

1:10:06 > 1:10:08"Wait a minute - where's our champagne, where's

1:10:08 > 1:10:12"our chocolate-covered strawberries, our caviar, our stuff down here?

1:10:12 > 1:10:14"Where's that at?" I went and did that.

1:10:14 > 1:10:16- Dennis had great ideas in the beginning.- So what happened?

1:10:16 > 1:10:20After the beginning, it started to fade, is that it?

1:10:20 > 1:10:24Everything else that these guys were supposed to have done, I did.

1:10:24 > 1:10:26- But did you disappear? - I disappeared. I got frustrated.

1:10:26 > 1:10:30- Does that mean you walked out on your team?- Yes, absolutely.

1:10:30 > 1:10:33I'm not going to deny that.

1:10:33 > 1:10:35But I think I did the best job in that four hours.

1:10:35 > 1:10:38I did most of these guys' jobs.

1:10:38 > 1:10:40Jesse, do you think he did a good job?

1:10:40 > 1:10:42- No.- And why?

1:10:44 > 1:10:49Uh, like I said before, it's obvious that Dennis has a drinking problem,

1:10:49 > 1:10:54and, you know, it starts off a little bit funny.

1:10:54 > 1:10:58But then, as it progresses during the day, you know...?

1:10:58 > 1:11:00And he gets wild or he gets sullen?

1:11:00 > 1:11:03No, it gets a little wild, but then it turns to mean.

1:11:03 > 1:11:06I think it clouds his view on things.

1:11:06 > 1:11:09I've seen him explode at Clint on a couple of occasions

1:11:09 > 1:11:11and get really loud.

1:11:11 > 1:11:15I think in a hotel atmosphere, where you're there to impress these

1:11:15 > 1:11:18people and they want a stable home-like environment that they feel

1:11:18 > 1:11:25comfortable in, and when they walk in and there's a 6'8" ex-basketball player accosting everybody

1:11:25 > 1:11:26that comes through the door,

1:11:26 > 1:11:28I think it sets a bad impression.

1:11:30 > 1:11:32Herschel, what do you think?

1:11:32 > 1:11:35As Jesse was saying, Dennis has a drinking problem.

1:11:35 > 1:11:36Is that true, Dennis?

1:11:39 > 1:11:42- I guess these guys are kind of blind, I think.- Why?

1:11:42 > 1:11:44The fact is that having a drinking problem

1:11:44 > 1:11:46has nothing to do with it.

1:11:46 > 1:11:49When you was 14 years old, you had a drinking problem. That's kinda cool.

1:11:49 > 1:11:53- I like that.- Who are you pointing to?- I'm pointing right here.- Jesse?

1:11:53 > 1:11:56- Did Jesse have a drinking problem? - I had a drinking problem.

1:11:56 > 1:11:59- I stopped drinking almost nine years ago.- Good.

1:11:59 > 1:12:03Congratulations. That's great, Jesse.

1:12:03 > 1:12:09So I guess I'm saying, I'm fighting against four guys here. You guys...

1:12:09 > 1:12:14- There's nothing I can do. - I have something to say about that.

1:12:14 > 1:12:16- I mean...- Go ahead, Jesse.

1:12:16 > 1:12:19Two of the greatest athletes in the history of American sports

1:12:19 > 1:12:22right here. Look at the contrast.

1:12:23 > 1:12:27- You see a big difference between Herschel and Dennis?- Yeah.

1:12:27 > 1:12:30- And I see the way people... - How do you find Herschel?

1:12:30 > 1:12:34- He's a...you know...- He's a rock. - Better than you would expect.

1:12:34 > 1:12:38You know, being Herschel Walker, Heisman trophy winner,

1:12:38 > 1:12:41all that, and then you meet him, and it's better than you expect.

1:12:41 > 1:12:43You know, he's even more than you think he is.

1:12:43 > 1:12:45Dennis, people look at him the same way,

1:12:45 > 1:12:48their eyes light up. "Oh, my god - it's Dennis Rodman!"

1:12:48 > 1:12:50And then they meet him

1:12:50 > 1:12:53and I feel like there's a little bit of disappointment.

1:12:53 > 1:12:57- You know, and I'm sad for him for that.- A big statement, Dennis.

1:12:57 > 1:13:01Ain't no disappointment. I'm the one who played this.

1:13:01 > 1:13:04If anyone meets Dennis Rodman, it's going to be cool. Either way.

1:13:04 > 1:13:09I look at this... I look at this boy as the young generation...

1:13:09 > 1:13:13I think beyond the task and beyond the hotel and everything else,

1:13:13 > 1:13:15there's a bigger issue at hand.

1:13:15 > 1:13:19Is this about Dennis's issues or is it about this damn game?

1:13:19 > 1:13:21Can I add something to what Jesse said?

1:13:21 > 1:13:24If everybody's going to pick on me, I'll just leave right now.

1:13:24 > 1:13:28It is amazing how you guys haven't defended me from day one.

1:13:28 > 1:13:30Hey, I'll stick up for you.

1:13:30 > 1:13:33I'll do the best I can to help you work and do your job,

1:13:33 > 1:13:37but when it goes beyond the threshold of getting you to

1:13:37 > 1:13:40be a team player and a team member, then I can only do so much.

1:13:40 > 1:13:43I actually heard, Dennis, them rallying behind you

1:13:43 > 1:13:47and saying that, initially, you really had things under control

1:13:47 > 1:13:49and that deteriorated over the course of the day.

1:13:49 > 1:13:52I don't think they were saying that you're not capable

1:13:52 > 1:13:55of stepping up or that you weren't a good leader, but they're

1:13:55 > 1:13:58saying that the drinking interfered with your ability to finish.

1:13:58 > 1:14:01How many drinks do you think I took away from you that you set down?

1:14:01 > 1:14:04I just set them down right there, boom.

1:14:04 > 1:14:07- Is this a quiz or something? - No, give me a number.

1:14:07 > 1:14:10- How many do you think I took away from you?- OK, how about this?- Four.

1:14:10 > 1:14:13- Four, OK, great. I would have said 15.- Oh.

1:14:16 > 1:14:19Clint, you were going to say something.

1:14:19 > 1:14:22Well, I just want to address what Dennis said about the four of us

1:14:22 > 1:14:23being against him.

1:14:25 > 1:14:28Uh, I wanted to win this task as much to be

1:14:28 > 1:14:33a winner as I did...uh...for Dennis.

1:14:33 > 1:14:37Because I don't want Dennis to leave, in spite of the disruptions,

1:14:37 > 1:14:42the eruptions towards me, the dysfunction that he can bring to the team.

1:14:42 > 1:14:46And I just would like it to be said that I think myself and the

1:14:46 > 1:14:52other three team members supported Dennis with 100% of our efforts.

1:14:52 > 1:14:55But Clint, if your team loses and you were me, who would you fire?

1:14:55 > 1:14:57I don't think I'd have a choice.

1:14:59 > 1:15:02If I'm such a bad integral part of anything that I do,

1:15:02 > 1:15:05how did I win five championships?

1:15:05 > 1:15:07That's the past. This is not the past.

1:15:07 > 1:15:08I did a lot of things before,

1:15:08 > 1:15:10but what are you doing today is what counts.

1:15:10 > 1:15:14- How about this, Herschel? How about this?- Yes, sir.

1:15:14 > 1:15:17- Phil Jackson said I was the best player...- WAS the best.

1:15:17 > 1:15:20- That's different. - Wait, Phil Jackson said what?

1:15:20 > 1:15:22I was the best player he's ever coached and...

1:15:22 > 1:15:25- Better than Michael Jordan? - Better than Michael Jordan.

1:15:25 > 1:15:29I caused no trouble, I caused no pain, no anguish, no anything.

1:15:29 > 1:15:32- I was right... - But this is not the past.

1:15:32 > 1:15:34- Yeah, but champion is champion. - No, that's true.

1:15:34 > 1:15:38But he's got some difficulties now that maybe he didn't have then.

1:15:38 > 1:15:40I was so enthused about Dennis.

1:15:40 > 1:15:43I wanted to get him off Joan, I want to get him, like...

1:15:43 > 1:15:48- I wanted to have him kick your ass, Joan.- No way!- Maybe he did? What do I do?

1:15:48 > 1:15:50This is an interesting case.

1:15:50 > 1:15:55Supposing the women lose, OK, and I have to fire one of the women...

1:15:55 > 1:15:58I've never done this before. Maybe I should fire Dennis.

1:16:01 > 1:16:06So, let's find out how we did, OK? How did the men do?

1:16:06 > 1:16:10Out of a possible score of 100, in terms of service

1:16:10 > 1:16:14and the other criteria that were measured, the men scored 86.

1:16:14 > 1:16:18That's very good. Jon, how did the women do?

1:16:18 > 1:16:23Using the same criteria that Ivanka just mentioned, in trying to run

1:16:23 > 1:16:29a luxury hotel, the women scored, on the same scale out of 100...

1:16:31 > 1:16:32..91, Donald.

1:16:34 > 1:16:36- Oh! So, the women win!- Thank you.

1:16:36 > 1:16:40Very good. Look at Tionne, she's all upset. Look at you, huh?

1:16:40 > 1:16:44- We worked hard. We did.- I love your attitude. It's beautiful.- Yeah.

1:16:44 > 1:16:46It's very nice, Tionne. Congratulations.

1:16:46 > 1:16:49And you're getting 20,000 for your charity.

1:16:49 > 1:16:53- What is the charity?- Sickle Cell Disease Foundation of Georgia.

1:16:53 > 1:16:54Very good.

1:16:54 > 1:16:57That's great. Congratulations. I heard you were a great team leader.

1:16:57 > 1:16:58Thank you.

1:17:02 > 1:17:04Look, normally, I would send the women out

1:17:04 > 1:17:07and you're going to go and watch and you're going to see what happens.

1:17:07 > 1:17:11In this case, I really don't think there's any need to send people out.

1:17:11 > 1:17:13And Dennis, you understand.

1:17:14 > 1:17:17It was a rough time. I think you've had a rough time.

1:17:17 > 1:17:22- I've given you every single benefit of the doubt.- Absolutely.

1:17:22 > 1:17:24You know I like you. You know I respect you.

1:17:24 > 1:17:26- I respect the real Dennis. - Absolutely.

1:17:26 > 1:17:28Not the Dennis that does things where...

1:17:28 > 1:17:32I don't know what happens to you.

1:17:32 > 1:17:35- Do you have anything to say?- Yeah. I always do, you know that.

1:17:35 > 1:17:39- What?- I think most of these people are very threatened by me

1:17:39 > 1:17:40cos of some of the things that I do.

1:17:40 > 1:17:43And I think the fact that, when Brian was working the phones,

1:17:43 > 1:17:44I was in this here the whole time.

1:17:44 > 1:17:47I don't think that's it. I think they want to be with you.

1:17:47 > 1:17:49I think they would love to like you.

1:17:49 > 1:17:51I think they like you when you're not drinking

1:17:51 > 1:17:53and all the other stuff.

1:17:53 > 1:17:54But I don't think they're threatened. Go ahead.

1:17:54 > 1:17:56I'm just saying, outside of this show,

1:17:56 > 1:17:59I can kick anybody's ass at anything.

1:17:59 > 1:18:00Anybody.

1:18:03 > 1:18:06Jesse, how would you respond to Dennis?

1:18:07 > 1:18:14Uh...the only thing - why doesn't he kick our ass at being a good person?

1:18:16 > 1:18:19I used to drink. I used to do it all. I was crazy.

1:18:19 > 1:18:22I've walked in his shoes. I know what it's like.

1:18:22 > 1:18:23I think the way he acted last night,

1:18:23 > 1:18:27I don't think he would want people to see him like that.

1:18:27 > 1:18:30And this is a person that I really like.

1:18:31 > 1:18:33Clint, you can't love Dennis?

1:18:33 > 1:18:37I think I understand Dennis, and...who Dennis is trying to be,

1:18:37 > 1:18:39I don't like.

1:18:39 > 1:18:41But who Dennis, I think, really is, I really like.

1:18:41 > 1:18:45I have a great time with Dennis. I'm very entertained.

1:18:45 > 1:18:47With Dennis, you have to adjust your attitude.

1:18:47 > 1:18:50He's not for everyone, but he can be for a lot of people.

1:18:50 > 1:18:53- But he has to try to be that. - I know two Dennis's also.

1:18:53 > 1:18:58The real Dennis is a very solid guy, but then he gets crazy with...

1:18:58 > 1:19:02And I have a feeling, with alcohol, Dennis. It just seems unfortunate.

1:19:02 > 1:19:05Cos I know the real Dennis and Dennis is a great guy.

1:19:05 > 1:19:07But you're a different guy.

1:19:10 > 1:19:14But I have great respect for you, Dennis, and you disappeared.

1:19:14 > 1:19:19The team itself was disappointed. They gave up on you.

1:19:19 > 1:19:22You were the project manager.

1:19:22 > 1:19:25I sent you out, I wanted you to prove something, Dennis.

1:19:25 > 1:19:26But you didn't prove it.

1:19:26 > 1:19:30You let me down, you let yourself down, you let your team down -

1:19:30 > 1:19:32Dennis, you're fired.

1:19:32 > 1:19:33Absolutely.

1:19:36 > 1:19:39- Thank you, man. So long.- All right. Cool.- Thank you. Everybody, go.

1:19:39 > 1:19:40- Thank you.- Thank you.

1:19:44 > 1:19:45Good luck, guys.

1:19:58 > 1:20:00- It's tough to be brutal in a scenario like that.- Huh?

1:20:00 > 1:20:03- It's tough to be brutal. - Oh, a little tough. A little tough.

1:20:03 > 1:20:05More sad, than anything.

1:20:07 > 1:20:09It was horrible tonight.

1:20:09 > 1:20:11It was horrible seeing everybody

1:20:11 > 1:20:13saying the truth.

1:20:13 > 1:20:15And it was the truth. It was like an intervention.

1:20:15 > 1:20:17Bye, sweetheart.

1:20:17 > 1:20:20To see Dennis Rodman defending himself

1:20:20 > 1:20:25and defending that he was a great athlete, that killed me.

1:20:25 > 1:20:27Absolutely killed me.

1:20:27 > 1:20:29I'll see you down the road. Don't worry about it.

1:20:29 > 1:20:33I think, deep down, he's a really good guy.

1:20:33 > 1:20:39I don't know if he'll ever be able to let that good guy come out, though.

1:20:39 > 1:20:41It's all love, Dennis. It's all love.

1:20:46 > 1:20:50'I have no excuse for what happened. I have no excuse.

1:20:50 > 1:20:54'I have to take that bullet, and I'll go home and heal the wounds

1:20:54 > 1:20:57'and come back stronger than ever.

1:20:57 > 1:20:58'I've got to overcome this.'

1:20:59 > 1:21:01'Just don't count Dennis out. That's it.'

1:21:01 > 1:21:05Dennis going to be there, Dennis going to be OK. He's going to be OK.

1:21:05 > 1:21:07I'll make sure of that.

1:21:23 > 1:21:26Subtitles by Red Bee Media