0:00:02 > 0:00:03The job interview.
0:00:04 > 0:00:07- Good morning, Beech's. - Yeah, I've come for an interview.
0:00:07 > 0:00:08Arrive early.
0:00:11 > 0:00:13Awkward questions.
0:00:13 > 0:00:14Um...
0:00:14 > 0:00:16- Mmm!- Um...
0:00:16 > 0:00:18Cliched answers.
0:00:18 > 0:00:19So, I do a lot of networking.
0:00:19 > 0:00:21I probably live on adrenaline quite a lot.
0:00:21 > 0:00:23Bit of a hard taskmaster.
0:00:23 > 0:00:26Time to rip up the rule book.
0:00:26 > 0:00:27Ah!
0:00:28 > 0:00:31Three very different companies have agreed to take
0:00:31 > 0:00:33part in a pioneering experiment...
0:00:33 > 0:00:36I want to try something new.
0:00:36 > 0:00:37Hey, everyone.
0:00:37 > 0:00:40..where the boss hands over recruitment to their entire
0:00:40 > 0:00:41workforce.
0:00:41 > 0:00:45I'm entrusting the power of this decision on you.
0:00:46 > 0:00:48A bit frightened of the idea, really.
0:00:48 > 0:00:51It's called collaborative hiring, and what it is, is
0:00:51 > 0:00:55when the whole workforce decides on a hire rather than just the boss.
0:00:57 > 0:01:02Over a week, the applicants will do a series of workplace tasks...
0:01:02 > 0:01:05- Is this normal?- Just calm down.
0:01:05 > 0:01:07..while company employees secretly assess them...
0:01:12 > 0:01:13Ah!
0:01:13 > 0:01:15That weren't supposed to happen.
0:01:15 > 0:01:16Scary.
0:01:16 > 0:01:20..and then vote on who they think should get the job.
0:01:20 > 0:01:22So we know who you're going to vote for, don't we?
0:01:22 > 0:01:26- I would say probably the one who's best-looking.- Yeah.
0:01:26 > 0:01:28What could possible go wrong?
0:01:28 > 0:01:30Yeah, leave him with me, yeah.
0:01:30 > 0:01:32Hello?
0:01:32 > 0:01:34I'd like to say their enthusiasm is there.
0:01:34 > 0:01:36But it's not quite.
0:01:36 > 0:01:39Welcome to the brave new world of recruitment...
0:01:39 > 0:01:40Wow.
0:01:40 > 0:01:42..where the staff are firmly in the hiring line.
0:01:44 > 0:01:47If this works well, it could change the way traditional British
0:01:47 > 0:01:49companies hire people.
0:01:49 > 0:01:51Tonight, fruit, veg...
0:01:51 > 0:01:54- £4.80 for a little bag of apples?- Yeah, six...
0:01:54 > 0:01:55You want to wear a mask.
0:01:55 > 0:01:57..and the hunt for a new employee.
0:01:57 > 0:01:58Are you having a laugh?
0:01:58 > 0:02:00Feels almost like a form of torture.
0:02:00 > 0:02:01Yeah, baptism of fire.
0:02:01 > 0:02:03The workforce secretly watch...
0:02:03 > 0:02:06For this task, I'm going to give Jill a three out of ten.
0:02:06 > 0:02:07Ooh, Marty a bit harsh there.
0:02:07 > 0:02:10- ..and select a colleague. - It's head and heart, isn't it?
0:02:10 > 0:02:13Do you go for qualifications, do you go for personal qualities?
0:02:13 > 0:02:17What happens when the boss hands over the reins of recruitment?
0:02:17 > 0:02:19To be honest with you, don't want to screw it up.
0:02:26 > 0:02:30Wanted, an operations manager for one of the country's biggest
0:02:30 > 0:02:32fruit-and-veg distributors.
0:02:32 > 0:02:35Salary, up to 50,000 per annum.
0:02:35 > 0:02:38I could live off of these, seriously.
0:02:38 > 0:02:39I could live off them.
0:02:39 > 0:02:41The boss is Tony Reynolds.
0:02:41 > 0:02:45The third in an historic line of greengrocers.
0:02:45 > 0:02:4970 years ago, Tony's grandad set up stall from an East End barrow.
0:02:49 > 0:02:53Now, Tony employs over 900 people.
0:02:53 > 0:02:55He's worked for me for years.
0:02:55 > 0:02:58He's drawn many of his current team from his deep-rooted
0:02:58 > 0:03:01connections. Friends from the fruit-and-veg world,
0:03:01 > 0:03:02as well as family.
0:03:02 > 0:03:04Family's really important here at Reynolds
0:03:04 > 0:03:08and we really like to, um, promote a family ethos.
0:03:08 > 0:03:10Business is blooming,
0:03:10 > 0:03:13and Tony needs to bring some fresh blood into the clan.
0:03:13 > 0:03:17But the company has outgrown its usual pool of talent.
0:03:17 > 0:03:20Cos the way we keep growing, you can't find everybody that
0:03:20 > 0:03:21used to be your mate.
0:03:21 > 0:03:25You have to keep experimenting with new ways to get
0:03:25 > 0:03:27people into the family business.
0:03:29 > 0:03:33To find a fresh face, Tony's signed up to a radical experiment.
0:03:36 > 0:03:41As you know, we're looking to recruit a new distribution operations manager.
0:03:41 > 0:03:45What we want to try and do this time is let the employees make
0:03:45 > 0:03:47the decision on who we hire.
0:03:47 > 0:03:49That means all of you.
0:03:49 > 0:03:52I've got no influence over this whatsoever.
0:03:52 > 0:03:54Say this person makes your business crash.
0:03:54 > 0:03:58This person is going to crash this business, but you're the one
0:03:58 > 0:04:01that's going to make the decision on why they've crashed the business.
0:04:01 > 0:04:04LAUGHTER
0:04:04 > 0:04:07As I've said, it's got nothing to do with me.
0:04:07 > 0:04:10I'm entrusting the power of this decision on you.
0:04:10 > 0:04:12LAUGHTER
0:04:13 > 0:04:16The collaborative hiring model is used most widely in Silicon Valley.
0:04:16 > 0:04:19Companies like Apple, Google, Facebook, um...
0:04:19 > 0:04:22What we're doing in this experiment is to see if we can take that
0:04:22 > 0:04:24model and make it work for traditional British companies.
0:04:24 > 0:04:27- Something different, isn't it? - No, I think that's a good idea.
0:04:27 > 0:04:29- If it goes wrong, it goes wrong. - It's a positive idea.
0:04:29 > 0:04:31So we know who you're going to vote for, don't we?
0:04:31 > 0:04:35- I would say probably the one who's best-looking.- Yep.- Without any doubt.
0:04:35 > 0:04:37THEY LAUGH
0:04:37 > 0:04:39If, if we don't like him, can we sack him?
0:04:39 > 0:04:42- We'll go for it, then, right? - You can see how excited you are about it.
0:04:42 > 0:04:43I'll come in every day.
0:04:43 > 0:04:45THEY LAUGH
0:04:45 > 0:04:48Please don't, no-one will get anything done.
0:04:48 > 0:04:49THEY LAUGH
0:04:50 > 0:04:53The first of two applicants short-listed by recruitment experts
0:04:53 > 0:04:58is Jill McDonald, a former operations head at haulage and finance firms.
0:04:58 > 0:05:01- Take a seat for me, OK? - Thanks very much. Thank you.
0:05:01 > 0:05:03The applicants have been told that they're taking
0:05:03 > 0:05:06part in an immersive recruitment experiment.
0:05:06 > 0:05:08- Not nervous, are you?- No.
0:05:08 > 0:05:10SHE LAUGHS
0:05:10 > 0:05:11- Little bit.- Are ya? - Yeah, I am, yeah.
0:05:11 > 0:05:13There's a lot worse could happen.
0:05:13 > 0:05:17Jill has no idea that this week the staff will be doing the hiring,
0:05:17 > 0:05:19and she's already under observation.
0:05:19 > 0:05:23Keeping the process secret means that people are themselves
0:05:23 > 0:05:24throughout the whole process.
0:05:24 > 0:05:27And that means the people that are observing get to see
0:05:27 > 0:05:30the real person, not the person putting on their game face,
0:05:30 > 0:05:32that's just playing a role for an interview.
0:05:36 > 0:05:37PHONE RINGS
0:05:37 > 0:05:40- Could you send the first candidate up, please?- Yeah, will do.
0:05:40 > 0:05:42Thank you.
0:05:45 > 0:05:48She seems nice, but, uh, early days yet.
0:05:48 > 0:05:50Early days.
0:05:50 > 0:05:54It's not just receptionist Tracy Jill needs to impress.
0:05:54 > 0:05:56Come in.
0:05:56 > 0:05:58- Hello.- Good morning, Jill. - Hello.- I'm Tony.
0:05:58 > 0:06:00Hello, Tony, pleased to meet you.
0:06:00 > 0:06:02In order to make an informed decision when it comes to
0:06:02 > 0:06:03voting...
0:06:05 > 0:06:08..unbeknown to the applicants, from clerical staff to cleaners...
0:06:08 > 0:06:11Ah, Tony interviewing the two candidates.
0:06:11 > 0:06:14- ..the workforce is watching. - Stop chewing gum.
0:06:17 > 0:06:19Jill, why would you want this job?
0:06:19 > 0:06:22You're, um, a very family-based, um,
0:06:22 > 0:06:24company, which is very important to me.
0:06:24 > 0:06:27I've worked for large corporate industries before
0:06:27 > 0:06:29and have found that perhaps sometimes you can be classed
0:06:29 > 0:06:33as a number, whereas I'm assuming that Reynolds, being a family
0:06:33 > 0:06:36business, would not - you're treating people as people.
0:06:36 > 0:06:40Pieces I liked, um, were the mention of the family business
0:06:40 > 0:06:43- and felt that...- Didn't want to be a number any more.- Yeah, to be counted.
0:06:43 > 0:06:45Could you give me an idea of your management style?
0:06:45 > 0:06:50I am a people-person manager, um, and my style can be firm but fair.
0:06:50 > 0:06:51I think she'll struggle.
0:06:51 > 0:06:54And obviously we know how things work over here.
0:06:54 > 0:06:56Especially when you're really under pressure.
0:06:56 > 0:06:59You're only a good manager if your staff are a good team.
0:06:59 > 0:07:00If you put into your staff,
0:07:00 > 0:07:03obviously you can... you reap the rewards.
0:07:03 > 0:07:05If you can be a good manager, your staff will follow
0:07:05 > 0:07:08you behind you, and I think she's got the right mind-set there.
0:07:08 > 0:07:11- Thank you.- Thank you very much. Thank you.
0:07:11 > 0:07:15The secretive selection process has got the office gossiping.
0:07:15 > 0:07:18Receptionist Tracy tracks down boss' wife Sarah.
0:07:18 > 0:07:21So, I reckon... Do you reckon he'll be young and dynamic, then?
0:07:21 > 0:07:23- What, the other one?- Yeah, I dunno, like the complete contrast.
0:07:23 > 0:07:27- I think he'll be younger. - Do you reckon?- I've just got a feeling he'll be younger.- Yeah.
0:07:27 > 0:07:31Applicant two is 48-year-old Andrew Walker...
0:07:31 > 0:07:32- Morning.- Morning.
0:07:32 > 0:07:34..an experienced transport and distribution manager.
0:07:34 > 0:07:37Right, thanks, Andrew, take a seat for me.
0:07:37 > 0:07:40Be it products or platitudes, Andrew is well versed in making
0:07:40 > 0:07:41the right moves.
0:07:41 > 0:07:43- Have you been here long? - Uh, nearly ten years, yeah.
0:07:43 > 0:07:46Ten years? Oh, great. So you've seen it grow around you, then.
0:07:46 > 0:07:48Yeah, yeah, definitely.
0:07:48 > 0:07:52Without a clue his assessment has already started, Andrew
0:07:52 > 0:07:56heads for the hot seat, while Sarah heads back to Tracy.
0:07:56 > 0:08:00He seems nice. But he came acro..
0:08:00 > 0:08:03He didn't seem nervous, but he came across as...rehearsed.
0:08:03 > 0:08:07- So you didn't get that... You didn't get that feel...- I can't put my finger on this one.
0:08:07 > 0:08:10- No, but you didn't get the feel that you got with her?- No.
0:08:10 > 0:08:13- Good morning. - Hello, Andrew.- Looks like you, Matt.
0:08:13 > 0:08:14THEY LAUGH
0:08:14 > 0:08:19So, Andrew, can you tell me a little bit about your management style?
0:08:19 > 0:08:23Bit of a hard taskmaster. I expect quite a lot of people
0:08:23 > 0:08:25and I set quite a high standard.
0:08:25 > 0:08:28And I expect people to understand and respect the needs of the customer.
0:08:28 > 0:08:30I think he's going to be too mean.
0:08:30 > 0:08:32LAUGHTER
0:08:32 > 0:08:34- Thank you very much.- OK. Thank you, Andrew.- Thank you, Tony.
0:08:34 > 0:08:36Thank you very much.
0:08:36 > 0:08:41Having the team be part of the hiring decision allows
0:08:41 > 0:08:44the business to utilise its best resource, which are its own people.
0:08:44 > 0:08:46- He's more serious, I think.- Yeah.
0:08:46 > 0:08:48Sort of knew what he wanted to say, but had it all...
0:08:48 > 0:08:53- Yeah, well planned.- He reminds me of, like, a head teacher. I won't want to talk to him.
0:08:53 > 0:08:55He seems "my way or the highway".
0:08:55 > 0:08:57If you're a people person, fantastic.
0:08:57 > 0:09:00But you do also need to have a bit of a stronger streak, as well.
0:09:00 > 0:09:03As long as he has manners to me, I will give him manners back.
0:09:03 > 0:09:04As long as he understand.
0:09:04 > 0:09:07The beauty of the process is that people are really going to
0:09:07 > 0:09:11engage in a way that you don't really normally see.
0:09:11 > 0:09:13On the interview, I'd say towards Jill.
0:09:13 > 0:09:16And I hope that the wisdom of the crowd will win overall.
0:09:16 > 0:09:19Now I've looked at the CVs, I'm probably more confused than
0:09:19 > 0:09:21I was be... When I looked at the...the...
0:09:21 > 0:09:24at the video, because before CVs, I would've said Jill.
0:09:24 > 0:09:26But now I've got the CV, I'd probably hop
0:09:26 > 0:09:28back on the fence at this point.
0:09:28 > 0:09:30Tomorrow, Tony's staff will begin
0:09:30 > 0:09:33putting the applicants to the fruit-and-veg sword.
0:09:41 > 0:09:42Day two.
0:09:45 > 0:09:48Having been handed the reins of recruitment by their boss, staff,
0:09:48 > 0:09:51with expert help, have designed a series of tasks for Jill
0:09:51 > 0:09:55and Andrew to tackle over this extended work placement.
0:09:55 > 0:09:59We'd look at the job and pull out of there the skills and the criteria
0:09:59 > 0:10:03that they need to do that job. We can assess those in different ways.
0:10:03 > 0:10:05How they cope under pressure, how they communicate.
0:10:05 > 0:10:07Those things can be tested in a variety of settings.
0:10:07 > 0:10:10Staff will be secretly watching at work.
0:10:12 > 0:10:14And at home.
0:10:14 > 0:10:16If this challenge doesn't work out,
0:10:16 > 0:10:18does that mean Tony will get rid of all of us?
0:10:18 > 0:10:21- No, just them two. - THEY LAUGH
0:10:21 > 0:10:24They'll be deciding whether the applicants meet the skills experts
0:10:24 > 0:10:28deem essential and the business demands from an operations manager.
0:10:28 > 0:10:29She's getting a bit stressed now.
0:10:29 > 0:10:32And whether they could fit into their company's culture.
0:10:32 > 0:10:34Then they'll vote.
0:10:34 > 0:10:36Do you think he has a temper on him?
0:10:36 > 0:10:38He looked like he's ready to boil.
0:10:38 > 0:10:40THEY LAUGH
0:10:40 > 0:10:43In preparation for one of these tasks, boss Tony gave Jill
0:10:43 > 0:10:46and Andrew a box of weird and wonderful fruit and veg.
0:10:49 > 0:10:51I'm not quite sure about what these are called.
0:10:51 > 0:10:53He told them to find out what they are...
0:10:53 > 0:10:54Google away.
0:10:54 > 0:10:57- ..and what they're used for. - Ooh, hello.
0:10:57 > 0:11:01This is a chayote, which looks like, um,
0:11:01 > 0:11:04well, you can use your imagination.
0:11:04 > 0:11:07This business is founded on fruit and veg.
0:11:07 > 0:11:10Employees are expected to know and love it.
0:11:10 > 0:11:12To win the most votes, Jill
0:11:12 > 0:11:15and Andrew need to prove that they know their onions.
0:11:19 > 0:11:22Time for the first task.
0:11:22 > 0:11:23Have Jill and Andrew done their homework,
0:11:23 > 0:11:26and can they demonstrate their new-found knowledge?
0:11:26 > 0:11:29- Let's get this show on the road. - Do you want me to get this end?
0:11:29 > 0:11:32- Are you sure? It's a bit heavy. - Yeah, go on, that's fine, I've got big muscles.
0:11:32 > 0:11:34In keeping with the business' one man,
0:11:34 > 0:11:38one barrow beginnings, they've been sent to a soggy Hertfordshire
0:11:38 > 0:11:41high street to sell the fruit and veg they should've been researching.
0:11:42 > 0:11:45- I wouldn't worry about getting wet, it grows them in the rain. - No, no, no.
0:11:45 > 0:11:47SHE LAUGHS
0:11:47 > 0:11:50Each applicant is joined by one of the company's sales team.
0:11:50 > 0:11:53Andrew by Adam, Jill by John.
0:11:53 > 0:11:55What've you got here?
0:11:55 > 0:11:57- Lovely golden beetroot.- OK.
0:11:57 > 0:12:00They think Adam and John will be reporting back to Tony.
0:12:00 > 0:12:03Instead, they'll be reporting back to the whole staff.
0:12:05 > 0:12:08To add a bit of historical flavour, they're using the business'
0:12:08 > 0:12:10last surviving barrows.
0:12:13 > 0:12:16Have you got a barrow licence?
0:12:16 > 0:12:18- All right, so we'll park it on the level.- Just here?- Yeah.
0:12:18 > 0:12:22- I've never done anything like this before.- You haven't?- No. - You're flashing up.- OK.
0:12:26 > 0:12:30Back at the depot, another set of staff has been scrambled.
0:12:30 > 0:12:33These secret spies are on an undercover mission to see
0:12:33 > 0:12:35if Jill and Andrew have done their homework.
0:12:37 > 0:12:42Get your ripe tomatoes. They won't be round tomorrow!
0:12:42 > 0:12:43SHE LAUGHS
0:12:45 > 0:12:47Hello, good morning.
0:12:47 > 0:12:50The first secret shoppers are Helen from finance
0:12:50 > 0:12:52and Martin from sales.
0:12:53 > 0:12:54What are these bad boys?
0:12:54 > 0:12:59They're called mooli. Um, they're like a Japanese white radish.
0:12:59 > 0:13:00How would I eat this?
0:13:00 > 0:13:03They're, um, decorative, what they call decorative gourds.
0:13:03 > 0:13:05I mean, they're good at sort of Halloween time.
0:13:05 > 0:13:07You can actually varnish it, um,
0:13:07 > 0:13:10and then you can keep it as a decoration...
0:13:10 > 0:13:14Jill's in ornamental overdrive. Her revision's paid off.
0:13:14 > 0:13:16- Thank you. Have a good day. Thank you.- Thank you, bye-bye.
0:13:16 > 0:13:18Thank you, guys. Bye-bye.
0:13:18 > 0:13:19High five.
0:13:19 > 0:13:22- HE LAUGHS - 'I found her very engaging'
0:13:22 > 0:13:23and pocket knowledge.
0:13:23 > 0:13:26I wouldn't say extensive knowledge, but pocket knowledge.
0:13:26 > 0:13:29And, uh, I think she carried it off nicely, actually.
0:13:29 > 0:13:31There you go, £4 change. Thank you, have a good day.
0:13:31 > 0:13:34OK, my love, there you are. Thank you, my love. Thank you.
0:13:34 > 0:13:36But the day is yet young, and Jill
0:13:36 > 0:13:39and Andrew's task is about to get tasty.
0:13:39 > 0:13:42Tony's wife, Sarah, has arrived with friend Mel.
0:13:43 > 0:13:47What will impress me the most is how well they've done their homework
0:13:47 > 0:13:50and how well they can adapt to this situation.
0:13:50 > 0:13:53Andrew has no idea he's serving the boss' wife.
0:13:53 > 0:13:56- Good morning, ladies. - Morning. Nice day.
0:13:56 > 0:13:58- Glorious day.- Oh, wow! - Good morning.
0:13:58 > 0:14:00What an unusual selection.
0:14:00 > 0:14:02Finger limes. How on earth do you eat that?
0:14:02 > 0:14:05Lime caviar is...
0:14:05 > 0:14:08- Yeah, actually, I can see them. - You can see it coming out as I'm squeezing it.
0:14:08 > 0:14:12- If you sprinkle those into a salad, maybe.- Hmm.- You know, you get that kind of little...
0:14:12 > 0:14:15And what on earth is that?
0:14:15 > 0:14:19That's, uh, that's a chayote, it's called a couple of other names as well. Um...
0:14:19 > 0:14:21It's a promising start for Andrew.
0:14:21 > 0:14:23Look at the shape of that.
0:14:23 > 0:14:24What would you do with those?
0:14:24 > 0:14:27But his bluff soon turns to bluster.
0:14:27 > 0:14:30Really, the best thing to do with that is peel it and slice it really thin.
0:14:30 > 0:14:33Give us a clue what salty fingers are, then?
0:14:33 > 0:14:34Fish, something for fish?
0:14:35 > 0:14:38Yeah, um, so they're, they're, they're...
0:14:38 > 0:14:41- My learned colleague.- They're grown in the sea.- They're very much like samphire.
0:14:41 > 0:14:43'I'm not sure he'd completely done the research.'
0:14:43 > 0:14:46"I will pass you over to my esteemed colleague."
0:14:46 > 0:14:48It's not the esteemed colleague that's looking for a job.
0:14:48 > 0:14:52The esteemed colleague already works for us, you know? So that was a bit disappointing.
0:14:52 > 0:14:55Isn't there something about the history of a gourd? Religion?
0:14:55 > 0:14:57Isn't there something about dry gourds that were stored?
0:14:57 > 0:15:01- What was it? Stored water...- I dunno.- Yeah. - HE CLEARS HIS THROAT
0:15:01 > 0:15:04- Quite possibly. Shall we get some? - I'm sure there's something about gourds...
0:15:05 > 0:15:10- Can I interest you in any products...- Next under Sarah's microscope, Jill.
0:15:10 > 0:15:13This is called salty fingers. Have a taste.
0:15:13 > 0:15:15Looks a bit like samphire, doesn't it?
0:15:15 > 0:15:19It is very much so, yes. This is called mooli.
0:15:19 > 0:15:22You can have it as well for your Sunday dinner.
0:15:22 > 0:15:24My husband makes a big oval dish of all your veg.
0:15:24 > 0:15:26- Your husband does the cooking? - My husband does it.
0:15:26 > 0:15:30- Oh, my God, I'm so impressed - I'd like a husband like that. - Fabulous, wow.
0:15:30 > 0:15:33- She's absolutely amazing. Absolutely amazing.- Yeah.
0:15:33 > 0:15:34John said absolutely nothing.
0:15:34 > 0:15:37There was no point him being there. She knew everything.
0:15:37 > 0:15:40I'm being ridiculously enthusiastic, but I can't help it.
0:15:40 > 0:15:43That has just wowed me. That's blown me away.
0:15:43 > 0:15:46- £4.80?- Yeah.- What, for a little bag of apples?- Yeah, six...
0:15:46 > 0:15:48- You want to wear a mask! - SHE LAUGHS
0:15:48 > 0:15:52Back in the office, staff furtively assess Andrew
0:15:52 > 0:15:54and Jill's grasp of fruit-and-veg vernacular.
0:15:54 > 0:15:56OK, for me, I think there was
0:15:56 > 0:15:58a really clear distinction between the two.
0:15:58 > 0:16:02- I think Jill just smashed it, I think, definitely.- I'm doing a deal at the moment.
0:16:02 > 0:16:03Oh, we love a deal.
0:16:03 > 0:16:06Jill scored, in my view, nine out of ten for product knowledge -
0:16:06 > 0:16:07she was quite good.
0:16:07 > 0:16:09She's good. She's good there.
0:16:09 > 0:16:12She looks like she's been at it for years.
0:16:12 > 0:16:14- Where are these from? - Um, I believe they're from...
0:16:14 > 0:16:17- Australia.- Australia.- Yeah...
0:16:17 > 0:16:19Even staff watching at home take a view.
0:16:19 > 0:16:22Well, if they knew what fruit and veg they were going to have,
0:16:22 > 0:16:24- it's bad he didn't know. - Well, then, he should've known.
0:16:24 > 0:16:27If I was immersed in an interview like they are, I'd be so
0:16:27 > 0:16:30determined to get the job, I'd have had printed recipes and everything.
0:16:30 > 0:16:32THEY LAUGH
0:16:32 > 0:16:35I'd have been offering to go home and cook it for them.
0:16:35 > 0:16:37THEY LAUGH
0:16:37 > 0:16:40Andrew's campaign may have slipped on a banana skin,
0:16:40 > 0:16:43but over the coming week, there's plenty of time for him
0:16:43 > 0:16:46to give the watching workers more food for thought.
0:16:51 > 0:16:53Day three.
0:16:53 > 0:16:54Good morning.
0:16:54 > 0:16:57Andrew's chance to win back some staff support.
0:16:59 > 0:17:03And for Jill to cement her strong start.
0:17:03 > 0:17:05Today's first task is designed to test candidates'
0:17:05 > 0:17:07grasp of customer service.
0:17:11 > 0:17:14Every employee here needs to know how to keep hold of clients,
0:17:14 > 0:17:16no matter how demanding.
0:17:16 > 0:17:19All right, thanks ever so much. Bye.
0:17:19 > 0:17:21Managing the contact centre, Cat.
0:17:21 > 0:17:24It's not necessarily the easiest environment to work in.
0:17:24 > 0:17:27You have ordered two boxes, but one is missing.
0:17:27 > 0:17:31- We need to make quick decisions. - I'll send that over and the order will be with you tomorrow.
0:17:31 > 0:17:34The worst sort of candidate would be somebody who was slow.
0:17:39 > 0:17:42- Good morning.- Good morning. - I'm Andrew, reporting for duty.
0:17:42 > 0:17:45- Hello, I'm Sarah Jane. Do you want to just take a seat?- Thank you very much, Sarah.
0:17:45 > 0:17:48After a brief induction from Sarah Jane, Andrew
0:17:48 > 0:17:53and Jill expect to be handling calls from customers and drivers.
0:17:53 > 0:17:55How long have you been doing the role that you're going for?
0:17:55 > 0:17:56Oh, about 30 years.
0:17:56 > 0:17:58Oh, wow, so you've got quite a lot of experience.
0:17:58 > 0:18:00Yep.
0:18:00 > 0:18:02Little do they know, hidden in an office
0:18:02 > 0:18:06just along the corridor are Cat and the team - about to make mischief.
0:18:08 > 0:18:11Let's get ready.
0:18:11 > 0:18:13- All right, are you ready? - Yep, let's go for it.
0:18:13 > 0:18:16Good morning, Reynolds, Andrew speaking, how can I help you?
0:18:16 > 0:18:19Morning, it's Maria from Appleton's, Appleton catering.
0:18:19 > 0:18:22I'm waiting for my delivery, please, it hasn't arrived yet.
0:18:22 > 0:18:27Upset restaurant owner Maria is actually dairy-buyer Katarzyna.
0:18:27 > 0:18:29Can I just ask you just to sort it out quite quickly for me?
0:18:29 > 0:18:31Because it's really urgent.
0:18:31 > 0:18:34We're trying to test the candidate's ability to deal with pressure.
0:18:34 > 0:18:36Their ability to think under pressure
0:18:36 > 0:18:39and their agility in decision-making.
0:18:39 > 0:18:42- What we're going to do now, I'm just going to give the driver a call. - Mm-hm.
0:18:42 > 0:18:47Delayed driver Roger is played by senior buyer Matt.
0:18:47 > 0:18:48PHONE RINGS
0:18:50 > 0:18:51Hello, hello.
0:18:51 > 0:18:54- Hello, good morning. Who's that? - It's Roger. Who's that?
0:18:54 > 0:18:57Hello, Roger, it's Andrew back at the, uh, base.
0:18:57 > 0:18:59Who's... Who's this? Who's this?
0:18:59 > 0:19:01- Hello?- Give you a bit of a head's up, really.- Who's this?
0:19:01 > 0:19:05- Not a happy camper, I'm afraid. - Sorry, I dunno, I dunno who you are, mate.
0:19:05 > 0:19:08SHE LAUGHS
0:19:08 > 0:19:09Sorry...
0:19:12 > 0:19:15LAUGHTER
0:19:15 > 0:19:17You're evil. Oh, my God.
0:19:17 > 0:19:21SHE LAUGHS
0:19:21 > 0:19:24- Do you want to try him again? - Try him again, yeah.
0:19:24 > 0:19:27That poor man. He's going to be a nervous wreck.
0:19:27 > 0:19:28He's going to be...
0:19:28 > 0:19:31While the office staff tests Andrew's patience,
0:19:31 > 0:19:35cleaning supervisor Debs is keen to test her skills as a double agent.
0:19:37 > 0:19:39SHE LAUGHS
0:19:39 > 0:19:42I think I might be able to spy on them more than anyone else.
0:19:42 > 0:19:44Hiya, you all right?
0:19:44 > 0:19:47- Yeah, good, you? - Not too bad, not too bad.
0:19:47 > 0:19:49If they're in a room, like, having to work,
0:19:49 > 0:19:52I can just go into that room as if I'm cleaning it.
0:19:52 > 0:19:54Mind if I take a seat with you? Yeah?
0:19:54 > 0:19:57You know, just do a little bit of here, pick up something
0:19:57 > 0:20:01there. You know, and while I'm in there, can ask them the odd question.
0:20:01 > 0:20:04'There are many, many positives to giving power back to the employees.'
0:20:04 > 0:20:08Not just because they feel more engaged in that decision-making,
0:20:08 > 0:20:11but also then that they care more about that future colleague.
0:20:11 > 0:20:13Got any hobbies, Jill?
0:20:13 > 0:20:16Um, grandkids, um, gardening.
0:20:16 > 0:20:19- OK.- Um, yeah.
0:20:19 > 0:20:21Um, so what hobbies have you got, Debbie?
0:20:21 > 0:20:25- Who, me?- Yeah.- Football, I love it. - Who do you support?
0:20:25 > 0:20:28- Arsenal.- Do you? - Sleep, drink, eat it.
0:20:28 > 0:20:31My husband even tells me that I love it more than I love him.
0:20:31 > 0:20:33- JILL LAUGHS - It's even been said to me.
0:20:33 > 0:20:35- You've even got a red cup. - THEY LAUGH
0:20:37 > 0:20:40Back upstairs, Cat and her team are turning up the heat.
0:20:42 > 0:20:45- Right, OK, so you're outside Appletons in...- 'Wardour Street'. - Yeah.
0:20:45 > 0:20:47All right, the one I'm talking about is Holborn.
0:20:47 > 0:20:50Why didn't you tell me that? I've had enough of this, this is a joke.
0:20:50 > 0:20:53Andrew's been told the driver delivering Maria's already
0:20:53 > 0:20:56late order has gone to the wrong address.
0:20:56 > 0:20:59- How long before you get back to Holborn?- 'It's going to take me at least half an hour,
0:20:59 > 0:21:03- 'three-quarters of an hour to get there now.'- Half hour, three-quarters, OK.
0:21:03 > 0:21:07Now he must call the already angry Maria with the bad news.
0:21:07 > 0:21:10Um, just to make you aware that, obviously, you know, she...
0:21:10 > 0:21:14- She is a bit upset, you know, we let her down.- All right. I'll sweet-talk her when I get there.
0:21:14 > 0:21:17OK, thank you, sir. All right, so that's gone pear-shaped.
0:21:17 > 0:21:20This feels almost like a modern form of torture, doesn't it?
0:21:20 > 0:21:22SHE LAUGHS
0:21:22 > 0:21:24So, right, do you want to call Maria back?
0:21:24 > 0:21:26Yeah, let's call Maria back.
0:21:26 > 0:21:30Because...she's not going to be a happy bunny.
0:21:30 > 0:21:31No.
0:21:31 > 0:21:32Come on, Maria. Be nasty to me.
0:21:34 > 0:21:36Hello?
0:21:36 > 0:21:37Good morning, Maria?
0:21:37 > 0:21:38Yep.
0:21:38 > 0:21:40It's Andrew from Reynolds.
0:21:40 > 0:21:41- Andrew.- Bad news, I'm afraid.
0:21:41 > 0:21:44No, no, no, I don't take any bad news.
0:21:44 > 0:21:46I hear the bad news every single week.
0:21:46 > 0:21:48So where is the delivery?
0:21:48 > 0:21:50OK, I've just spoken to the driver -
0:21:50 > 0:21:54he's actually at Wardour Street, he's not close to Holborn just now.
0:21:54 > 0:21:56Are you having a laugh?
0:21:56 > 0:21:58No, I do apologise.
0:21:58 > 0:22:00No, Andrew, I'm just telling you I've had
0:22:00 > 0:22:05enough of the apologies. I just want my deliveries on time every week.
0:22:05 > 0:22:09So I tell you what, if this delivery doesn't arrive within the next half an hour you can
0:22:09 > 0:22:12forget about this cos I'm going to go and source the product myself
0:22:12 > 0:22:13and I'm going to charge Reynolds
0:22:13 > 0:22:15cos I've had absolutely enough of this.
0:22:15 > 0:22:17So what is it going to be? What we going to do?
0:22:19 > 0:22:21OK, I've just spoken to the driver, I've asked him
0:22:21 > 0:22:25obviously to leave the Wardour, cos there's actually nobody at Wardour Street at the moment.
0:22:25 > 0:22:28He's going to basically come directly to you now at the Holborn shop.
0:22:28 > 0:22:32- OK, how long is it going to take? - Well, he says about half an hour. I do apologise.
0:22:32 > 0:22:35Yeah, but I've heard apology, as I said, every single week, Andrew.
0:22:35 > 0:22:36I do understand, I do understand.
0:22:36 > 0:22:38I don't think you do, but...
0:22:38 > 0:22:40Right, I'm waiting half an hour...
0:22:40 > 0:22:44OK, all right, I will speak to the driver again to make sure that he's 100% clear.
0:22:44 > 0:22:47- Yeah, all right, then.- OK, Maria, we'll speak soon. Thank you, bye-bye.
0:22:49 > 0:22:51Oh, dear.
0:22:51 > 0:22:53There you go, baptism of fire.
0:22:53 > 0:22:57There you go. Consider the candidate fully tested.
0:22:57 > 0:22:59He did all right, didn't he?
0:22:59 > 0:23:00Yeah. I think so.
0:23:00 > 0:23:03It was a complicated task and he managed to keep his cool.
0:23:03 > 0:23:05Very much so. I would've lost it by now.
0:23:05 > 0:23:07THEY LAUGH
0:23:07 > 0:23:08I would've have, as well.
0:23:08 > 0:23:10"Stick your bloody delivery!"
0:23:10 > 0:23:11Right.
0:23:11 > 0:23:13That's it. Bring on the next one.
0:23:13 > 0:23:16Andrew kept cucumber-cool.
0:23:16 > 0:23:19Can Jill, when presented with the same scenario?
0:23:19 > 0:23:20- Hello? Hello?- Hi, Maria.- Yeah?
0:23:20 > 0:23:23Maria, just to let you know that I've just spoken to the
0:23:23 > 0:23:27driver, he's just called us back and he's not in your area
0:23:27 > 0:23:29and he's going to be about 30 minutes to 45 minutes.
0:23:29 > 0:23:32- Jill, Jill?- Ten minutes.
0:23:32 > 0:23:34- Jill?- Yep.- Is this a joke?
0:23:34 > 0:23:36Sorry, Maria, no, it isn't.
0:23:36 > 0:23:39So now I'm not going to get the delivery until 12 o'clock?
0:23:39 > 0:23:42It's... He's going to be another 30 to 45 minutes.
0:23:42 > 0:23:46Right, OK, I've got hold of... Seriously, this is actually every single week.
0:23:46 > 0:23:48OK.
0:23:48 > 0:23:51I really am... I do want to apologise to you, I really am sorry.
0:23:51 > 0:23:54Yeah, but, Jill, I've had enough of this apology.
0:23:54 > 0:23:57Right, if it's not here, don't bother with delivery.
0:23:57 > 0:24:00Seriously, cos I'm going to go elsewhere.
0:24:00 > 0:24:02OK, what I'm going to do is I'm going to ring him back
0:24:02 > 0:24:05and I'm going to make sure that he knows that
0:24:05 > 0:24:08he's got to be there in 30 to 45 minutes for you.
0:24:08 > 0:24:10I'm going to totally take this on board.
0:24:10 > 0:24:13I'm going to be totally accountable for this
0:24:13 > 0:24:16and look into this and find out exactly what's happened.
0:24:16 > 0:24:18And I'm going to find out and come back with you with
0:24:18 > 0:24:22a record of events, and we'll go through it with a team leader
0:24:22 > 0:24:24and a manager to resolve this for you.
0:24:24 > 0:24:25And I'm really sorry.
0:24:25 > 0:24:27Right, OK. Right.
0:24:27 > 0:24:28Thank you, bye-bye.
0:24:28 > 0:24:30OK, can we ring him back?
0:24:30 > 0:24:31Yeah, no problem.
0:24:31 > 0:24:33While Jill is badgered by Maria...
0:24:33 > 0:24:34Is this normal?
0:24:34 > 0:24:37..Andrew is trying to recover from his ordeal.
0:24:37 > 0:24:39You all right, guys? A bit quiet in here, innit?
0:24:41 > 0:24:43You in a mortuary?
0:24:43 > 0:24:46But secret squirrel Debs isn't going to let him have any peace.
0:24:46 > 0:24:49Oh, so how you doing, anyway?
0:24:49 > 0:24:51It's your first day today, innit?
0:24:51 > 0:24:54- Yeah, yeah.- Yeah, how's it going? - Not too bad.
0:24:54 > 0:24:56Yeah, so what sort of interests you got?
0:24:56 > 0:24:58Cos we do a lot of banter in here.
0:24:58 > 0:25:01Yeah, that's right, I'm steering clear of football.
0:25:01 > 0:25:02Who'd you support?
0:25:02 > 0:25:04Chelsea, born in Chelsea.
0:25:04 > 0:25:06You're going through a bad time at the moment, aren't ya?
0:25:06 > 0:25:09Don't ask, don't ask. Probably know where your side of the fence is.
0:25:09 > 0:25:11- SHE LAUGHS - Do I look like a red?
0:25:11 > 0:25:12Yeah, could be. Bit of a gooner.
0:25:12 > 0:25:17Jill's ear-bashing continues until the team hang up.
0:25:17 > 0:25:18What happens, do you think,
0:25:18 > 0:25:22if they decide they don't want to work here before they do?
0:25:22 > 0:25:23SHE LAUGHS
0:25:23 > 0:25:26Judging by this exercise, who would you pick?
0:25:26 > 0:25:28Judging by this exercise, I would pick Jill.
0:25:28 > 0:25:31She's very good at customer service, you can see that.
0:25:31 > 0:25:33But I thought Andrew...
0:25:33 > 0:25:34Horses for courses, though, innit?
0:25:34 > 0:25:37If you're customer-service orientated
0:25:37 > 0:25:39that's what you're going to be good at.
0:25:39 > 0:25:41I found at some point Andrew was talking over me, which if it
0:25:41 > 0:25:45was the real situation would really push me over the edge, I think.
0:25:45 > 0:25:48It's not just Cat and her team who have the vote -
0:25:48 > 0:25:50700 other staff also get a say,
0:25:50 > 0:25:53and Andrew's sporting chat with Debs means he's very much in the running.
0:25:55 > 0:26:01If I was pushed to swaying, I'd maybe just go for him.
0:26:01 > 0:26:04I think I find him more easier to talk to.
0:26:04 > 0:26:08Don't get me wrong, Jill is a lovely lady, as well, you know what I mean?
0:26:08 > 0:26:11But I don't think I probably got enough out of her.
0:26:11 > 0:26:14But you never know, maybe I might sit down again with Jill one day
0:26:14 > 0:26:17this week and, you know, get a little bit more out of her.
0:26:17 > 0:26:20So there ain't a vote there yet.
0:26:20 > 0:26:21SHE LAUGHS
0:26:21 > 0:26:24There's more good news for fleet manager Andrew,
0:26:24 > 0:26:29because the next task is right up his street.
0:26:29 > 0:26:32It tests the specific skill the candidates will need to do
0:26:32 > 0:26:34the job on offer.
0:26:34 > 0:26:38The ability to plan delivery routes for the fleet to follow.
0:26:41 > 0:26:44- Hi, I'm Martin.- Hello, Martin. - Pleased to meet you.
0:26:44 > 0:26:47- Thank you.- Good news for you, I'm going to be your boss if you're successful.
0:26:47 > 0:26:49- Hmm, good, good.- Typical route.
0:26:49 > 0:26:51Swapping Reynolds' hi-tech routing tools for a map
0:26:51 > 0:26:53and a list of customers, Andrew
0:26:53 > 0:26:56and Jill each have 30 minutes to devise the quickest route between 12
0:26:56 > 0:27:02drops, ensuring each delivery is made within designated delivery windows.
0:27:02 > 0:27:05So it's really over to you, if you want to kick off.
0:27:05 > 0:27:09The applicants think Martin will be reporting results back to boss Tony.
0:27:11 > 0:27:15But secretly watching in a room next door are the company's drivers.
0:27:15 > 0:27:17So where should it start? Jon?
0:27:17 > 0:27:19- Battersea.- Battersea.
0:27:19 > 0:27:22It should be straightforward for native south Londoner Andrew.
0:27:22 > 0:27:26So he's going to look at doing it like the most logical way, but it's
0:27:26 > 0:27:29whether we get the timing right, innit?
0:27:29 > 0:27:34So we're moving from St John's Hill, which is sort of Wandsworth way.
0:27:34 > 0:27:36He's got a good knowledge, hasn't he?
0:27:36 > 0:27:38So your knowledge of southeast London is...
0:27:38 > 0:27:42I can tell you the bus route to go through there and everything, unfortunately.
0:27:42 > 0:27:45- Going back to your youth?- Yeah, pretty much. Navigate by pubs and ex-girlfriends.
0:27:45 > 0:27:48He likes that clipboard.
0:27:48 > 0:27:50I sense you've done a bit of routing before.
0:27:50 > 0:27:52Yeah, um...
0:27:52 > 0:27:54That's why Martin's looking while he's asking him
0:27:54 > 0:27:56the questions, so what you doing?
0:27:56 > 0:27:59- Sh.- I've done quite a bit of work with wine and spirit distribution.
0:27:59 > 0:28:00Cos my man looks hot, as well, don't he?
0:28:00 > 0:28:04- Looks like he's stressing him out in some way, don't he? - Martin's thinking, "Come on."
0:28:04 > 0:28:07- Yeah, do something. - Put some pins in the map.
0:28:07 > 0:28:08Let's do a couple pins in.
0:28:08 > 0:28:11There we go, now we're planning. We're planning.
0:28:11 > 0:28:14I know exactly where Landor Road is, just get my bearing there.
0:28:14 > 0:28:16He's plotting, that's it, he's found his feet.
0:28:16 > 0:28:19The route the applicants design will be used tomorrow
0:28:19 > 0:28:21when they join the drivers on their rounds.
0:28:25 > 0:28:29Andrew will be with Tony, who has just finished his shift
0:28:29 > 0:28:32but doesn't know quite what's in store for him.
0:28:33 > 0:28:36This is your route, planning your route.
0:28:36 > 0:28:39- Not a new one?- No. - Oh, thank Christ for that.
0:28:39 > 0:28:41Tony's got to plan all your drops,
0:28:41 > 0:28:45- so that's what - he's trying to plan the route for ya.- Oh. Like, your actual route.
0:28:45 > 0:28:49- On Thursday, that's the route order you're doing.- You're going to be going out doing this...
0:28:49 > 0:28:52- I'm doing that route with him on Thursday?- Yeah. The way he's done it.
0:28:52 > 0:28:54You're going to be pulling your hair out, fella.
0:28:54 > 0:28:57I haven't got much to pull, but I will pull it.
0:28:57 > 0:28:59OK, that's time up now, Andrew.
0:28:59 > 0:29:02Do you want...just want to talk me through your route sequence,
0:29:02 > 0:29:04and if you could just do that by street name, please?
0:29:04 > 0:29:07- Yeah, sure. - Has he got to do any work for us?
0:29:07 > 0:29:09- Is he going to be pulling barrows...?- I better be careful
0:29:09 > 0:29:13what I say - he could become my governor, sack me within six months, couldn't he?
0:29:13 > 0:29:18Yeah, so that's a number one for me would be Waterloo, which is colour.
0:29:18 > 0:29:19And number two for me,
0:29:19 > 0:29:22I want to get my early morning delivery out the way.
0:29:22 > 0:29:24- Oh, he's flapping, isn't he? - Huh?
0:29:24 > 0:29:25He's flapping now.
0:29:25 > 0:29:28Oh, I've lost me place, number four.
0:29:28 > 0:29:30'So from here what I'd be looking to do is work my way
0:29:30 > 0:29:34- across Clapham Common, which is, it's a trunk road, isn't it?- Yeah.
0:29:34 > 0:29:37I'm pretty confident we're going to be within -
0:29:37 > 0:29:39bearing in mind we're leaving at four,
0:29:39 > 0:29:41we should be in the area by about half-five.
0:29:41 > 0:29:44- Have I really got to do what he says?- Yes.
0:29:44 > 0:29:47From a time perspective, I think that's achievable with a...
0:29:47 > 0:29:49Probably get most of that done by about lunchtime.
0:29:49 > 0:29:52You'll get most of that done by lunchtime.
0:29:52 > 0:29:55What lunchtime are you talking about? Christmas lunchtime?
0:29:55 > 0:29:58- All right.- OK. - That's it. Thank you very much.
0:29:58 > 0:30:00No, that was very good, cheers.
0:30:00 > 0:30:01Thank you very much.
0:30:01 > 0:30:03What do you think, Tony, is that the man?
0:30:03 > 0:30:06- SHE LAUGHS - He's had a go. But what can you do?
0:30:06 > 0:30:09I wouldn't have known what to do if I'd looked at the map before I'd ever done it.
0:30:09 > 0:30:12But when he goes out on the Thursday and it all goes funny...
0:30:12 > 0:30:13Well, yeah.
0:30:13 > 0:30:16..that is going to see if he's going to take the pressure.
0:30:16 > 0:30:19It'll be interesting to see how the other candidate tackles it.
0:30:19 > 0:30:22Cos that's where we'll see the real contrast.
0:30:22 > 0:30:26Next up, Jill, who's less experienced in this area than Andrew
0:30:26 > 0:30:29and needs to match his strong performance.
0:30:29 > 0:30:33So, Martin, just quickly, sorry, I can delivery between those hours,
0:30:33 > 0:30:37- it's not when they've got to be delivered by?- No, it's a window. - Right, OK.
0:30:37 > 0:30:38Jill's planning the route
0:30:38 > 0:30:41Clive's been driving for the past eight years.
0:30:41 > 0:30:43You never know, she might do it right.
0:30:43 > 0:30:45It might be better than what you normally do.
0:30:45 > 0:30:47THEY LAUGH
0:30:47 > 0:30:49Takes two hours off your run.
0:30:49 > 0:30:51You're funny, you're funny, yeah?
0:30:51 > 0:30:55OK, so first and foremost, I'm going to find where Waltham Cross
0:30:55 > 0:30:57is, put that on there.
0:30:57 > 0:31:00Look, she's pinpointing exact locations - that's the way I would've done it.
0:31:00 > 0:31:03And then all I'm going to do is, I'm going to say they're my clumps.
0:31:03 > 0:31:06This is sounding all right, cos she's focusing.
0:31:06 > 0:31:09She says she's going to get clumping, she's really doing all right, to be honest.
0:31:09 > 0:31:12- I'm coming over on the 316, coming down.- You're liking her,
0:31:12 > 0:31:15- Clive, aren't you?- She's coming with me, I've got to like her, ain't I?
0:31:15 > 0:31:18No good if she gets in, and I don't like her from the start.
0:31:18 > 0:31:22Jill's made a solid start, but the clock is ticking.
0:31:24 > 0:31:28(Oh, come on.) You're taking too long.
0:31:28 > 0:31:30Zoom back out, look for a point of reference.
0:31:33 > 0:31:36Yeah, he definitely had a better knowledge of roads and areas.
0:31:36 > 0:31:39I can't see it for love nor money, do you know that?
0:31:39 > 0:31:42And I'm just being... Richmond Green, it's not that.
0:31:42 > 0:31:44I'm not sure.
0:31:44 > 0:31:45Starting to get a bit...
0:31:45 > 0:31:51I think she's more out of her comfort zone, so it's not really comparing like with like, really.
0:31:51 > 0:31:53Follow the road through.
0:31:53 > 0:31:54Ah!
0:31:56 > 0:31:57Do I lose a point?
0:31:57 > 0:32:00Ooh, no.
0:32:00 > 0:32:02That's for me to decide, innit?
0:32:02 > 0:32:03OK, yes, it is, yes.
0:32:03 > 0:32:05No, it's not, it's for me to decide.
0:32:06 > 0:32:09(Come on, Jill, TW7, TW7.)
0:32:10 > 0:32:12She's getting a bit stressed now.
0:32:12 > 0:32:15- OK, so they're all the pins. - That's everything on, is it?
0:32:15 > 0:32:16Yeah, that's everything in.
0:32:16 > 0:32:19Let's have a look at what sequence you would put those in.
0:32:19 > 0:32:21Do you want to use some of the sticky labels there?
0:32:21 > 0:32:23And you can put those next to each pin
0:32:23 > 0:32:26and then just cross-reference the number against the maps.
0:32:26 > 0:32:30Sure, so this one here... No, I should've referenced 'em, really.
0:32:30 > 0:32:37TW postcode. It's not that way, that's Westminster, that's too far.
0:32:39 > 0:32:41When Jill put the pins in the map, she didn't make
0:32:41 > 0:32:43a note of the addresses that went with them.
0:32:43 > 0:32:45It's a costly mistake.
0:32:46 > 0:32:50See that's what I said, I'd put the label under the pin and then pin it.
0:32:50 > 0:32:53Cos now she's pinned 'em all but she dunno what one's what pin,
0:32:53 > 0:32:54what postcode's what pin.
0:32:54 > 0:32:58So now what I would do is I'd quickly go back, label 'em up and go, right, OK, that is you,
0:32:58 > 0:33:01'you're number one and then move them around.'
0:33:01 > 0:33:03Well, quickly go back and do it, then.
0:33:03 > 0:33:04It's as easy as that, innit?
0:33:04 > 0:33:07Use the tablet again if you need to.
0:33:07 > 0:33:09Yeah, but I've not got very long.
0:33:09 > 0:33:11Just two minutes left now.
0:33:11 > 0:33:13OK, thank you.
0:33:13 > 0:33:15Go on, go for it, girl. Keep sticking with that.
0:33:15 > 0:33:17I'll try, if I've got enough time.
0:33:17 > 0:33:18SHE EXHALES
0:33:18 > 0:33:20It's all part of the learning curve.
0:33:20 > 0:33:22It's definitely a learning curve.
0:33:24 > 0:33:25Come on.
0:33:25 > 0:33:28- See, now it's the time pressure, innit?- Yeah.
0:33:28 > 0:33:32OK. Quick, quick, quick. So that's one of them.
0:33:32 > 0:33:35It's hard, though, when someone's watching,
0:33:35 > 0:33:38looking over your shoulder when you're working, innit?
0:33:38 > 0:33:41Two, this is not right. This is definitely not right.
0:33:41 > 0:33:43Um, and I definitely haven't got enough time to go through all
0:33:43 > 0:33:49those ten post...eight postcodes, and I'd... Yeah, sorry.
0:33:49 > 0:33:52Yeah, she should've definitely wrote those down, shouldn't she?
0:33:52 > 0:33:54- Yeah, that's it. - Blown it a little bit.
0:33:54 > 0:33:56Thank you very much.
0:33:56 > 0:33:59Explain to me what do you think you could've done better.
0:33:59 > 0:34:02Um, what I should've done is taken one of these tickets,
0:34:02 > 0:34:05written the postcode of where it is, put the pin in
0:34:05 > 0:34:06and put the sticker on with a pin.
0:34:06 > 0:34:10- I would've known exactly where the postcode would've been. - Yeah, you're right.
0:34:10 > 0:34:13I know exactly, but it was like, "Argh!"
0:34:13 > 0:34:16- Yeah.- Sorry.- That's OK.
0:34:18 > 0:34:19I failed.
0:34:19 > 0:34:22'I think Andrew has clearly done routing before.
0:34:22 > 0:34:25'He had a reasonably good approach.'
0:34:25 > 0:34:29Task over, the staff secretly tuck into the footage.
0:34:29 > 0:34:32'I would give Andrew a 7½ out of ten.'
0:34:32 > 0:34:34Oh, 7½. That's not bad, yeah.
0:34:34 > 0:34:36And digest Jill's fall from grace.
0:34:36 > 0:34:40'For this task I'm afraid I'm going to Jill a three out of ten.'
0:34:40 > 0:34:43- Ooh! Harsh. - That's a bit harsh there.
0:34:43 > 0:34:47- Wow.- He came across a lot stronger, didn't he, in that?
0:34:47 > 0:34:50Jill's less-than-perfect performance in the planning task...
0:34:50 > 0:34:52Obviously she flustered.
0:34:52 > 0:34:55..has send shock waves through her strongest supporters.
0:34:55 > 0:34:58So you're Team Jill, then, no matter what?
0:34:58 > 0:35:01I think, though, if you pick a candidate that's not going to
0:35:01 > 0:35:03survive in that job, you're not doing them a favour, are you?
0:35:03 > 0:35:06But that's the first time that she's sort of fell behind.
0:35:06 > 0:35:10- I think the others, she's done very well.- But don't you think this is the important one...?
0:35:10 > 0:35:11They're all important.
0:35:11 > 0:35:14- But that's the department she'll be working in... - Distribution, yes.
0:35:14 > 0:35:17..and that's the kind of work she will be doing.
0:35:17 > 0:35:19They're not going to work in warehouse, they're not going to
0:35:19 > 0:35:23- work in customer services, they're not going to work in the market. - Team Jill.- OK.
0:35:23 > 0:35:26So you're agreed he was better but you're still voting Jill,
0:35:26 > 0:35:28fair enough.
0:35:28 > 0:35:31Andrew and Jill still don't know it's the staff they're trying
0:35:31 > 0:35:32to impress.
0:35:32 > 0:35:35But the impact of their latest performance is hitting home.
0:35:35 > 0:35:37Absolutely gutted.
0:35:37 > 0:35:40I just felt that I just let meself down.
0:35:40 > 0:35:43That's the best thing I've done so far in this whole process.
0:35:43 > 0:35:44I really enjoyed that.
0:35:44 > 0:35:48And, yeah, my eyes leaked a little bit.
0:35:48 > 0:35:49SHE LAUGHS
0:35:49 > 0:35:52I was impressed. I impressed myself, if that's any good.
0:35:52 > 0:35:55There is always tomorrow. Onwards and upwards.
0:35:55 > 0:35:58And what I can't change today, which I can't change anything,
0:35:58 > 0:36:00I can make it better tomorrow.
0:36:00 > 0:36:01So, yeah.
0:36:07 > 0:36:10Day four, 3am.
0:36:10 > 0:36:11Good morning.
0:36:11 > 0:36:14My name's Clive, I'm your dedicated driver today.
0:36:14 > 0:36:15Hi, Clive.
0:36:15 > 0:36:17Time for the candidates' next task.
0:36:17 > 0:36:21Jill's chance to redeem herself after yesterday's disastrous
0:36:21 > 0:36:22performance.
0:36:22 > 0:36:25Come on, Jill, let's go and have a day out, then.
0:36:25 > 0:36:26Come on, then. Let's go.
0:36:26 > 0:36:29- Ladies first, I'm a gentleman. - Cheers, thank you.
0:36:31 > 0:36:33Let's go and find this truck.
0:36:33 > 0:36:37Yesterday, Jill and Andrew planned a delivery route.
0:36:37 > 0:36:39Hello, Andy. Nice to meet you, mate.
0:36:39 > 0:36:40Tony, isn't it?
0:36:40 > 0:36:42- Yeah, that's right. - Nice to meet you, Tony.
0:36:42 > 0:36:46Today they're being paired with drivers to make deliveries using the routes they planned.
0:36:48 > 0:36:51Will they have the ability to manage those drivers?
0:36:51 > 0:36:53Are their route suggestions workable?
0:36:53 > 0:36:56- As long as you don't stress. Don't do stress.- No.
0:36:56 > 0:36:58It's also a chance for the drivers to get up close
0:36:58 > 0:37:01and personal with their potential future boss.
0:37:02 > 0:37:05I'll be looking for somebody who has the personality,
0:37:05 > 0:37:09the leadership what is required, and a good sense of humour.
0:37:09 > 0:37:12Well, it shouldn't be that bad, you look like a strong lady.
0:37:12 > 0:37:13I've got some muscles.
0:37:13 > 0:37:15Yeah, go for it, girl.
0:37:15 > 0:37:18- Get rid of me bingo wings.- No, you don't, I like bingo wings, I'm a hungry guy.
0:37:18 > 0:37:20SHE LAUGHS
0:37:20 > 0:37:23Jill will need to manage laid-back, stress-averse Clive.
0:37:23 > 0:37:26I hope you enjoy your day and I hope I can bring you back in one piece.
0:37:26 > 0:37:29Andrew will need to make the most of his people skills, because for
0:37:29 > 0:37:33the past 13 months Tony has been happily making deliveries on his own.
0:37:35 > 0:37:37That was absolutely packed
0:37:37 > 0:37:39and you got to get your money's worth, ain't ya?
0:37:42 > 0:37:44Well, it is quite cosy in here.
0:37:44 > 0:37:46It is, isn't it?
0:37:50 > 0:37:54This one here would've been my first one, which would've been
0:37:54 > 0:37:55Novotel, London.
0:37:55 > 0:37:58Jill's decided that the first of today's 13 deliveries is
0:37:58 > 0:38:00the furthest from base.
0:38:00 > 0:38:03And I normally go to Colt round here.
0:38:03 > 0:38:06And I'm feeling really great now(!)
0:38:06 > 0:38:08But the route she planned is taking her straight past
0:38:08 > 0:38:11the restaurants Clive would normally delivery to first.
0:38:11 > 0:38:13Pizza Express, Zizz...
0:38:13 > 0:38:14- Delivering to there?- Yeah.
0:38:14 > 0:38:16- What, now?- No.
0:38:16 > 0:38:17So now I know it's going to kick off.
0:38:17 > 0:38:20Here's me thinking it was going to be a nice task.
0:38:20 > 0:38:23Andrew and Tony also run into trouble - rush-hour traffic.
0:38:25 > 0:38:27Do you want me to pull the step down?
0:38:27 > 0:38:29Thank you very much, Jill.
0:38:29 > 0:38:31Jill and Clive make their first deliveries...
0:38:33 > 0:38:35Um, one litre of cream, double.
0:38:35 > 0:38:36OK.
0:38:36 > 0:38:39..giving Jill a chance to forge a productive partnership.
0:38:41 > 0:38:43Now, are you hot, are you getting hot, girl?
0:38:43 > 0:38:45I'm warm. OK, let's go.
0:38:45 > 0:38:46Jill and Clive crack on.
0:38:46 > 0:38:48But caffeine, nicotine
0:38:48 > 0:38:51and nature mean Tony needs a stop that's not part of Andrew's plan.
0:38:51 > 0:38:54We'll jump out, I'll get a coffee cos I'm gasping,
0:38:54 > 0:39:00have a quick fag and then we can just sort of settle ourselves a bit.
0:39:00 > 0:39:04It's going to slow us down a bit, but it's only five minutes.
0:39:04 > 0:39:06I think there's a toilet here, as well, so if you need to go.
0:39:06 > 0:39:10I made a go, I made a point of doing a toilet break before I come out.
0:39:10 > 0:39:12- Eh?- I made a point of doing a toilet break before I come out,
0:39:12 > 0:39:14I didn't want to get caught short.
0:39:14 > 0:39:17Tony may have to hold his peace because today's shift manager,
0:39:17 > 0:39:20Steve, has clocked that they are behind schedule.
0:39:21 > 0:39:23Good morning, Andrew speaking.
0:39:23 > 0:39:26Hi, good morning, Andrew, Steve from the office.
0:39:26 > 0:39:27Hello, morning, Steve.
0:39:27 > 0:39:30So I'm ringing now just to make sure that we make a drop on time.
0:39:30 > 0:39:32Is it a particular one you had in mind?
0:39:32 > 0:39:35The schoolhouse, it needs to be there within the delivery window.
0:39:35 > 0:39:37'So if you re-route that it'd be brilliant.'
0:39:37 > 0:39:39OK, yeah, schoolhouse, on our way.
0:39:39 > 0:39:44- Bye, now, bye-bye.- Schoolhouse first?- Yeah, that's right, cos it's a time one, yeah.
0:39:44 > 0:39:46I'll go down, I won't stop now, yeah.
0:39:46 > 0:39:49The diversion means Tony's crossing his legs.
0:39:49 > 0:39:51- Have you got Yo! Sushi?- Yeah.
0:39:51 > 0:39:54But Jill and Clive are crossing more deliveries off their list.
0:39:54 > 0:39:57- I got avocado.- How many packs? - Two.
0:39:57 > 0:39:59I think I'm doing all right. to be fair.
0:39:59 > 0:40:01This is what you call the nut buster.
0:40:01 > 0:40:03HE GRUNTS
0:40:03 > 0:40:05I'm listening to him, he knows what he's doing.
0:40:05 > 0:40:08He's experienced doing this drop, this run, so
0:40:08 > 0:40:10if anybody knows, Clive will know.
0:40:10 > 0:40:12I feel, like, useless cos I'm not even helping ya.
0:40:12 > 0:40:15I'd watch that, mate, I might I want a back rub later.
0:40:15 > 0:40:17Well, ya, you ain't going to get it.
0:40:17 > 0:40:21Across town, Andrew's attempts at small talk fail to impress
0:40:21 > 0:40:23lone ranger Tony.
0:40:25 > 0:40:27Do you ever wonder where the Vauxhall car company started out?
0:40:27 > 0:40:29Probably not. This is Vauxhall.
0:40:29 > 0:40:32This is where Vauxhall cars started 100 years or so ago.
0:40:32 > 0:40:35There you go. I'm just full of useless information, Tony.
0:40:35 > 0:40:38Yeah, I'm a bit like that at times, but at the moment I can't,
0:40:38 > 0:40:41I can't, all I got to think about it is getting to the next job.
0:40:41 > 0:40:42No, that's right.
0:40:42 > 0:40:44Think about Vauxhall.
0:40:47 > 0:40:52Having reached their first stop on time, Tony begins to relax.
0:40:52 > 0:40:54Do you want to go in the back, open the back door and we'll,
0:40:54 > 0:40:57we'll do, um...?
0:40:57 > 0:40:58- Come on.- Nice one, Tone.
0:40:58 > 0:41:02- I've got to have a fag.- Chill.
0:41:02 > 0:41:05Jill, on the other hand, is far from relaxed.
0:41:05 > 0:41:08Clive, that's got that one there by eight o'clock. That's worrying me now.
0:41:08 > 0:41:12- Don't make it worry you, man, they're all right there. - It don't matter, though,
0:41:12 > 0:41:15- it's still got it on there for eight o'clock. - Her plan is starting to unravel.
0:41:15 > 0:41:17We're only half hour past the time...
0:41:17 > 0:41:19I know, it's not the point, though.
0:41:19 > 0:41:23OK. All right, we'll do that one first, then, shall we?
0:41:23 > 0:41:26Jill's anxiety is beginning to take its toll.
0:41:26 > 0:41:29- And we've still got to get to the other one by eight. - Yeah, it's not a problem.
0:41:29 > 0:41:32- Deffo?- Definitely, no problem, love, we'll be there.
0:41:32 > 0:41:36She's very keen. How should I explain? I think she's very anxious.
0:41:36 > 0:41:40So we're going to have to hurry up, as well, cos we definitely got to get that eight o'clock...
0:41:40 > 0:41:42Yeah, I think she's... She's getting all wound up.
0:41:42 > 0:41:45She just needs to just relax that little bit more.
0:41:45 > 0:41:47I'm worried about the time slot.
0:41:47 > 0:41:48We got 20 minutes to get there in.
0:41:48 > 0:41:51Do you want to do that, then, and then come back for the rest?
0:41:51 > 0:41:52She is motivating me.
0:41:52 > 0:41:54She's motivating me a bit too much, you know?
0:41:54 > 0:41:56Let's take these first.
0:41:56 > 0:41:59She could be quiet for a little while and I would be fine with that.
0:41:59 > 0:42:02Yeah, I'm just eager to get into this truck
0:42:02 > 0:42:05and to get there on time.
0:42:05 > 0:42:08Oh, come on, I've just got to get there.
0:42:08 > 0:42:09Don't stress yourself.
0:42:09 > 0:42:11I don't want to stress you.
0:42:11 > 0:42:14As Jill tries to find ways to work with Clive...
0:42:14 > 0:42:18So if you observe me from there whilst you're doing your thing...
0:42:18 > 0:42:19Right, we're good to go.
0:42:19 > 0:42:23..Tony and Andrew are finding ways to work together.
0:42:23 > 0:42:25If you look up here, you got blue boxes.
0:42:25 > 0:42:29- It's whole milk, anyway, cos it's blue lids, yeah?- Fine beans.
0:42:29 > 0:42:30Fine beans is down here.
0:42:30 > 0:42:33After a sticky start, Andrew's work ethic is winning Tony over.
0:42:33 > 0:42:36I'm not a very chatty person in the mornings.
0:42:36 > 0:42:39When I get in the vehicle I like to be a bit sort of quiet
0:42:39 > 0:42:42and like to just sort of settle into the day.
0:42:42 > 0:42:43What you looking for now?
0:42:43 > 0:42:45Just one, a watercress.
0:42:45 > 0:42:49Right, that'll be up the top, right at the far end there. That was good, wasn't it?
0:42:49 > 0:42:51Um, I was getting a bit stressed out on the way up
0:42:51 > 0:42:54cos of the time. But he's all right. I quite like him as a person.
0:42:54 > 0:42:59You know what I mean, he's fine. Got to say that, he might be me governor one day.
0:42:59 > 0:43:00Job done.
0:43:00 > 0:43:03- So I wouldn't get the sack for picking it, that's the main thing.- I haven't yet.
0:43:03 > 0:43:05THEY LAUGH
0:43:05 > 0:43:08Across town, Clive's seeking redemption.
0:43:10 > 0:43:12The only thing what I'm upset with today is that
0:43:12 > 0:43:15- I didn't listen no music.- Aw.
0:43:15 > 0:43:18So, is there a chance I can listen one or two tunes, young lady manager?
0:43:18 > 0:43:20Yes, definitely.
0:43:20 > 0:43:22- Thank you very much. - Go on, play away.
0:43:22 > 0:43:25Just give me a little vibe. Just a little music.
0:43:25 > 0:43:28And, in the interests of staff welfare, Jill's willing to oblige.
0:43:28 > 0:43:30MUSIC: Redemption Song by Bob Marley
0:43:30 > 0:43:32SHE SIGHS
0:43:38 > 0:43:40Andrew is also on song.
0:43:42 > 0:43:45Something tells me I'm going to ache a bit towards the end of the day.
0:43:45 > 0:43:48# These songs of freedom
0:43:48 > 0:43:49# Cos all I ever have... #
0:43:51 > 0:43:53I think you might be better off using both hands.
0:43:53 > 0:43:56# Redemption songs... #
0:43:56 > 0:43:58I wouldn't say it's any quicker, but...
0:43:58 > 0:44:01No, that's just, yeah, do it how you want.
0:44:01 > 0:44:04HE SINGS ALONG
0:44:09 > 0:44:13As Jill and Clive return to base, Andrew's traffic problems persist.
0:44:17 > 0:44:18Hey-ho.
0:44:18 > 0:44:21Oh, well, it's like this most of the time.
0:44:21 > 0:44:24He may have won Tony over, but he'll never beat rush hour.
0:44:24 > 0:44:28One thing I'm going to say, though, I'm so chuffed
0:44:28 > 0:44:33because he's back early and he wouldn't normally have been!
0:44:33 > 0:44:35SHE LAUGHS
0:44:35 > 0:44:37By 30 minutes.
0:44:37 > 0:44:40Oh, yes, high-five me, I'm really pleased about that one.
0:44:40 > 0:44:42- Hope it goes well for you. - Thank you.
0:44:42 > 0:44:46After failing in her task yesterday, Jill's early return today has
0:44:46 > 0:44:48helped her claw back some valuable ground.
0:44:48 > 0:44:51Are you late back or are you back as normal-ish time?
0:44:51 > 0:44:54I'm back early. I am back early.
0:44:54 > 0:44:56Eh? We love her. So it was better, then?
0:44:56 > 0:44:59And she pushed me a little bit harder than I like to be pushed.
0:44:59 > 0:45:01THEY LAUGH
0:45:01 > 0:45:03I'm telling ya.
0:45:03 > 0:45:04Again, Clive, I quite like that.
0:45:04 > 0:45:06Kept on giving me that little push.
0:45:06 > 0:45:09But in a nice way? She didn't offend you or wind you up?
0:45:09 > 0:45:11- No.- You said she was talking a bit.
0:45:11 > 0:45:14She did talk, she kept on talking, I had to turn the music up, man.
0:45:14 > 0:45:16THEY LAUGH
0:45:16 > 0:45:18So, Clive, based on what you saw today with Jill, how would you feel
0:45:18 > 0:45:20if she was your boss?
0:45:23 > 0:45:25LAUGHTER
0:45:25 > 0:45:27She's a pusher, innit?
0:45:27 > 0:45:30I wouldn't mind her as the boss, cos I'm not frightened of nobody,
0:45:30 > 0:45:34I don't do nothing wrong. She can push as much as she want, I got no complaints about that.
0:45:34 > 0:45:36And based on today,
0:45:36 > 0:45:39if you had to give her score out of ten, what would you give her?
0:45:41 > 0:45:43I'd give her an eight.
0:45:43 > 0:45:45If she never pushed me so much I would've give her ten.
0:45:45 > 0:45:47THEY LAUGH
0:45:49 > 0:45:52Relax, woman, I told her to relax.
0:45:52 > 0:45:59Also feeling the effects of a long day, Andrew and Tony return to base.
0:45:59 > 0:46:01- Yeah, I'm all right, mate. - How was your day, mate, good?
0:46:01 > 0:46:05- Yeah, it was all right, not bad. - At least you're back safely, that's the main thing.
0:46:05 > 0:46:09- You look tired, man.- I'm back safely, but I'm not in one mind, you know what I mean?
0:46:09 > 0:46:10Just relax and take it easy, brother.
0:46:10 > 0:46:13Think about that cold beer, bruv.
0:46:13 > 0:46:15He looked busted, mate.
0:46:15 > 0:46:17- He looks knackered, don't he? - He looked busted.
0:46:17 > 0:46:20He looked like he must've had a hard day.
0:46:20 > 0:46:22- Hello, Tony.- Hello, you all right?
0:46:22 > 0:46:24- Hi, how are you? - All right, yeah, not bad.
0:46:24 > 0:46:26Really? Had a good day?
0:46:26 > 0:46:28Busted or not, Tony's got some feedback to share.
0:46:28 > 0:46:32So did you learn anything more than you didn't already know
0:46:32 > 0:46:33from Andrew?
0:46:33 > 0:46:35Oh, he didn't say a lot about himself.
0:46:35 > 0:46:37He was talking a lot about the job
0:46:37 > 0:46:40and about how he would do things if he came to here.
0:46:40 > 0:46:43In terms of this management style, what did you think of that?
0:46:43 > 0:46:45I felt he was OK.
0:46:45 > 0:46:48He planned the route OK for what we needed.
0:46:48 > 0:46:51So in terms of Andrew's management style, can you give him
0:46:51 > 0:46:53a score out of ten, please?
0:46:54 > 0:46:57Yeah, I would say 7/8.
0:46:58 > 0:47:02This week's pioneering experiment in hiring is coming to an end.
0:47:02 > 0:47:06The staff have been digesting Jill's successful day with Clive.
0:47:06 > 0:47:09And now the applicants are neck and neck.
0:47:09 > 0:47:14She got back half an hour before Clive would ever get back.
0:47:14 > 0:47:16So as far as I'm concerned, even though Martin scored
0:47:16 > 0:47:20her three on the logistics, I'd score her about seven.
0:47:20 > 0:47:23Because get back with half an hour, Trace, can't be bad.
0:47:23 > 0:47:26Jill, a former head of haulage,
0:47:26 > 0:47:30and Andrew, a fleet manager, have been vying for a job as operations
0:47:30 > 0:47:33manager without knowing the staff were watching or about to vote.
0:47:33 > 0:47:35Get the cushion.
0:47:35 > 0:47:37It's hot.
0:47:37 > 0:47:38It IS hot. Knock me out.
0:47:38 > 0:47:42Now the staff cast one last look at the week's highlights.
0:47:42 > 0:47:44So we're going to watch it all together?
0:47:44 > 0:47:46- Yeah, all together. All grouped together.- Interesting.
0:47:46 > 0:47:50Will what they see help them decide who to select?
0:47:50 > 0:47:54- Is it there?- Is it? I dunno what... You've got your thumb over it.
0:47:54 > 0:47:57Who put you in charge of the remote control, eh?
0:47:57 > 0:47:59'Hi, Tony, pleased to meet you. I'm Jill.'
0:47:59 > 0:48:01'Nice to meet you.'
0:48:01 > 0:48:03- He does look nice, doesn't he? - He does, yeah.
0:48:03 > 0:48:07- His wife probably dresses him, that's why he's smart.- Of course.
0:48:07 > 0:48:08I am a people-person manager...
0:48:08 > 0:48:11She had her roots done, didn't she, before she went?
0:48:11 > 0:48:14..and a very family-based company, which is very important to me.
0:48:14 > 0:48:17- You see, that's spot-on right at the beginning.- All the way.
0:48:17 > 0:48:18- 'Good morning.- I'm Andrew.'
0:48:18 > 0:48:20I notice Andrew's married.
0:48:20 > 0:48:21SHE LAUGHS
0:48:21 > 0:48:23- Never mind, Anne.- Yeah.
0:48:23 > 0:48:25Plenty more fish in the sea.
0:48:25 > 0:48:27- 'Bit of a hard taskmaster.' - Oh, are you?
0:48:27 > 0:48:29Looks like he don't mess about, though.
0:48:29 > 0:48:32He don't, does he? But he is very macho, ain't he?
0:48:32 > 0:48:33'Good morning.'
0:48:33 > 0:48:35Look who it is!
0:48:35 > 0:48:37'I don't even know what a lot of this is.'
0:48:37 > 0:48:39The woman had a lot of passion for the veg.
0:48:39 > 0:48:42The man never had no feelings for veg.
0:48:42 > 0:48:44- 'Are you having a laugh?' - SHE LAUGHS
0:48:44 > 0:48:47- 'I do apologise... - I do want to apologise to you, I really am sorry.'
0:48:47 > 0:48:51Oh, she is better than Andrew, isn't she, do you not think?
0:48:51 > 0:48:54- But he still dealt with it. - He dealt with the situation the way
0:48:54 > 0:48:56- the situation's supposed to be dealt with.- Yeah.
0:48:56 > 0:48:59I would give Andrew eight out of ten for customer service.
0:48:59 > 0:49:00- She fancies him. - SHE LAUGHS
0:49:00 > 0:49:03- You can see that.- I bet she don't.
0:49:03 > 0:49:05- I bet she does. - 'It's not that way.'
0:49:05 > 0:49:08'For this task, I'm afraid I'm going to give Jill a three out of ten.'
0:49:08 > 0:49:12- Ooh!- Simon Cowell!- 'This is what you call a nut buster, mate.'
0:49:12 > 0:49:15For nine hours, and the woman pushed me for nine hours.
0:49:15 > 0:49:19'And we've still got to get to the other one by eight.'
0:49:19 > 0:49:22- 'Yeah, that's not a problem. - Deffo?- Definitely. No problem, love, we'll be there.'
0:49:22 > 0:49:26Push, push, push, every minute. "I need this, I need that." I thought, cor...
0:49:26 > 0:49:29First good day's work you've ever done, I suppose, innit?
0:49:29 > 0:49:32Has that changed your opinion?
0:49:32 > 0:49:33Um, yeah, I like her even more.
0:49:33 > 0:49:36Well, it's very hard. I don't know who to pick so far.
0:49:36 > 0:49:39Jill's still getting my vote - what about you?
0:49:39 > 0:49:40Looks like I am agreeing with you...
0:49:40 > 0:49:43Can I have that in writing that you're agreeing with me?
0:49:43 > 0:49:45Not just because I like you, um, I love you.
0:49:45 > 0:49:47Bloody love you, too, Anne.
0:49:47 > 0:49:49I'm voting for the man.
0:49:49 > 0:49:53- Just to stay level-pegging.- No, I'm going to vote for the man, just to give him a little help out, yeah.
0:49:53 > 0:49:56I think she'll be quite popular, don't you? It just depends
0:49:56 > 0:49:58if the men take to her more than anything else.
0:49:58 > 0:50:02I don't think that'd be an issue. We've got more women drivers now than we've ever had...
0:50:02 > 0:50:05- Have we?- Well, at least one.
0:50:05 > 0:50:07Tomorrow, the polls open.
0:50:13 > 0:50:15Day five at the depot.
0:50:17 > 0:50:21Jill and Andrew have been summoned by Tony.
0:50:21 > 0:50:24Hello, Jill. Hi, Andrew.
0:50:24 > 0:50:25Hope you've had a good week.
0:50:25 > 0:50:29We just got one final task, so if you'd like to follow me,
0:50:29 > 0:50:31we'll get on with it.
0:50:31 > 0:50:32Thank you.
0:50:37 > 0:50:39It's time to come clean.
0:50:51 > 0:50:56I think you're both aware that everybody has been keeping
0:50:56 > 0:50:59a very close eye on what you've been doing.
0:50:59 > 0:51:01Watching your every move.
0:51:01 > 0:51:08What I want to tell you now is that the workforce of Reynolds
0:51:08 > 0:51:13are going to decide which one of you two gets the job.
0:51:17 > 0:51:18Thank you.
0:51:20 > 0:51:25Now, what we would like to do now is let you do a brief
0:51:25 > 0:51:26presentation.
0:51:26 > 0:51:30The presentation could be the difference between you
0:51:30 > 0:51:32getting the job or not.
0:51:32 > 0:51:35The most good about this company is the people.
0:51:35 > 0:51:37It's you guys.
0:51:37 > 0:51:39And I know it does sound cheesy, but it's true.
0:51:39 > 0:51:42Cos at the end of the day you make this company run
0:51:42 > 0:51:45and you make this company a success. I really do mean that.
0:51:45 > 0:51:48- And that's from the heart. - Thank you, Jill.
0:51:51 > 0:51:55- There you go.- Thank you, Tony. I've been touched by my experience.
0:51:55 > 0:51:58This is beyond a job interview. This is like joining a family.
0:51:58 > 0:52:01I've got to say, what Tony stands for,
0:52:01 > 0:52:04three generations in this business, he's got a lot of soul in this game.
0:52:04 > 0:52:06That extends to all of you - every single one of you -
0:52:06 > 0:52:10and I've bought into that and I really like you guys.
0:52:12 > 0:52:13- I hope you like me. - THEY LAUGH
0:52:13 > 0:52:15I like you.
0:52:15 > 0:52:17Can we both have a job?
0:52:17 > 0:52:19LAUGHTER
0:52:19 > 0:52:20No.
0:52:20 > 0:52:22LAUGHTER
0:52:22 > 0:52:26OK, back to business. It's voting time.
0:52:26 > 0:52:28APPLAUSE
0:52:28 > 0:52:33Jill and Andrew's fate now lies in the hands of the workforce.
0:52:36 > 0:52:38It's time...
0:52:38 > 0:52:39That is your form.
0:52:39 > 0:52:41- ..for 700 staff... - That's my job done.
0:52:41 > 0:52:43..to assess the applicants' skills...
0:52:43 > 0:52:47"Can she deliver excellent customer service?" Yes, she certainly can.
0:52:47 > 0:52:49..and suitability.
0:52:49 > 0:52:53"Does he fit into our company?" No.
0:52:53 > 0:52:56I've not wavered at all, actually, from day one.
0:52:56 > 0:52:58And, electronically...
0:52:58 > 0:53:00- Yes, all done. - ..as well as in person...
0:53:00 > 0:53:02I'm going with Andrew.
0:53:02 > 0:53:03..place their votes.
0:53:03 > 0:53:05"Can he work under pressure?"
0:53:05 > 0:53:08Yeah, I think he can, Anne, to be honest with ya.
0:53:08 > 0:53:11- He can work under pressure. - It's a tough one, though, innit?
0:53:11 > 0:53:13My view changed over the course of the week.
0:53:13 > 0:53:17Wasn't a particularly difficult decision for me.
0:53:17 > 0:53:19There's been a little bit of swaying in the middle,
0:53:19 > 0:53:22but, to be fair, it hasn't changed too much.
0:53:24 > 0:53:27It's head and heart, isn't it? Do you go for qualifications?
0:53:27 > 0:53:29Do you go for personal qualities?
0:53:30 > 0:53:31All right, that's me.
0:53:31 > 0:53:33Did you vote for a man or a woman?
0:53:33 > 0:53:36- Who have you gone for? - I'm not telling you.
0:53:36 > 0:53:37- Go on, show us.- No!
0:53:37 > 0:53:39I've not done mine yet, but I've, yeah, I know -
0:53:39 > 0:53:41I know who I'm voting for.
0:53:41 > 0:53:42Right, I'm done. May God forgive me.
0:53:42 > 0:53:44My hand is shaking.
0:53:46 > 0:53:48All done.
0:53:55 > 0:53:57Six days later, the votes have been counted
0:53:57 > 0:54:01and it's judgment day for the applicants.
0:54:04 > 0:54:06Tony has the result.
0:54:11 > 0:54:14And here we go, my hand's sort of shaking now.
0:54:22 > 0:54:28I'm feeling quietly... Well, apprehensive, but quietly confident.
0:54:28 > 0:54:32I dunno, I'm more nervous today than I have been all of last week.
0:54:32 > 0:54:35If I don't get this job today I will be absolutely gutted.
0:54:35 > 0:54:38Yeah. Cos it's definitely what I want.
0:54:38 > 0:54:40When you're ready, you can go up.
0:54:40 > 0:54:43There's no reason for Tony to say that
0:54:43 > 0:54:45I wouldn't be a suitable candidate for the job.
0:54:46 > 0:54:48I have worked hard.
0:54:48 > 0:54:51I've got a lot of skills to give and I want to give 'em.
0:54:51 > 0:54:52Hi, Jill. Nice to see you.
0:54:52 > 0:54:55And to see you, thank you.
0:54:55 > 0:54:58- Please take a seat.- Thank you.
0:54:58 > 0:55:01The counting has been made and I'm now ready to let you know
0:55:01 > 0:55:04- whether you've been successful or not.- OK.- OK.
0:55:04 > 0:55:11So I'd like to tell you that you have been the successful candidate.
0:55:13 > 0:55:18OK? And I'd like to welcome you to the family.
0:55:18 > 0:55:20- Thank you. - Well done to Jill.- Yes.
0:55:20 > 0:55:22I think she's a good candidate and I think
0:55:22 > 0:55:24you'll get on really well together, so...
0:55:24 > 0:55:27Yeah, well, that's very kind of you. And says a lot about you.
0:55:27 > 0:55:30It's all right. You can relax now.
0:55:31 > 0:55:34- Thank you so much. - Well, you've earnt it.
0:55:34 > 0:55:36- It's so lovely.- You've earnt it.
0:55:36 > 0:55:37Thank you so, so much.
0:55:39 > 0:55:41I'm disappointed. I am disappointed.
0:55:41 > 0:55:44I was never 100% certain I was going to get the job,
0:55:44 > 0:55:46but I don't think I did badly.
0:55:46 > 0:55:51I don't feel I've been aggressive or arrogant in any way.
0:55:51 > 0:55:55But I've competed in the spirit of the tasks.
0:55:55 > 0:55:57So I'm happy with that.
0:56:02 > 0:56:04So, are you ready for it?
0:56:04 > 0:56:05- ALL:- Yeah!
0:56:05 > 0:56:06Would you like to come down?
0:56:06 > 0:56:08Ooh, he's got a really serious face on, hasn't he?
0:56:08 > 0:56:10And the successful candidate is...
0:56:10 > 0:56:12CHEERING
0:56:14 > 0:56:16Well done!
0:56:17 > 0:56:19Oh, my God.
0:56:19 > 0:56:21Never any doubt, never any doubt.
0:56:22 > 0:56:26I feel like I've won the lottery and I didn't buy a ticket!
0:56:27 > 0:56:30I think what you can see from the experiment,
0:56:30 > 0:56:33it's that much more robust than just interviewing.
0:56:33 > 0:56:34Better than psychometrics.
0:56:34 > 0:56:37It's a way of putting people through real tests
0:56:37 > 0:56:39and actually getting staff engaged.
0:56:39 > 0:56:42It's a really effective way of getting the right
0:56:42 > 0:56:44person in the right role.
0:56:44 > 0:56:46Lovely, thank you.
0:56:46 > 0:56:47(I voted for you.)
0:56:47 > 0:56:49Thank you. Thank you so much.
0:56:49 > 0:56:52The biggest delight I've had from today has being seeing
0:56:52 > 0:56:55the way that the team have reacted to the vote.
0:56:55 > 0:56:58Thank you. Thanks very much.
0:56:58 > 0:56:59Thank you.
0:56:59 > 0:57:02They're over the moon and if they're happy, I'm happy.
0:57:02 > 0:57:05All right, get on with your jobs, get on with your jobs now.
0:57:27 > 0:57:28Still to come in the series...
0:57:28 > 0:57:31Oh, they're coming!
0:57:31 > 0:57:34..the chocolate factory looking for a super sales person.
0:57:34 > 0:57:36That's not going to sell chocolates.
0:57:36 > 0:57:40What happens when the hiring power shifts to the factory floor?
0:57:40 > 0:57:42We must get this right
0:57:42 > 0:57:47because if we don't get it right Beech's is going down.
0:57:47 > 0:57:50And there's trouble brewing at a Scottish craft beer manufacturer.
0:57:50 > 0:57:53You're trying to tell me I'm wrong about my own business?
0:57:53 > 0:57:55Oh, no, I don't think that at all.
0:57:55 > 0:57:58But I think it's basically what you're saying.
0:57:58 > 0:58:00Can collaborative hiring find the perfect
0:58:00 > 0:58:03candidate for the company's notoriously hard-to-please boss?
0:58:03 > 0:58:06I get he's a really clever, entrepreneurial guy...
0:58:06 > 0:58:08I've sacked someone on their first day before.
0:58:08 > 0:58:10..but is he a people person?