0:00:02 > 0:00:04The job interview.
0:00:04 > 0:00:05Good morning, Beech's.
0:00:05 > 0:00:07Yeah, I've come for an interview.
0:00:07 > 0:00:09Arrive early.
0:00:11 > 0:00:12Awkward questions.
0:00:12 > 0:00:14Um...
0:00:14 > 0:00:15Mm.
0:00:15 > 0:00:17Um...
0:00:17 > 0:00:18Cliched answers.
0:00:18 > 0:00:19So, I do a lot of networking.
0:00:19 > 0:00:21I probably live on adrenaline quite a lot.
0:00:21 > 0:00:23A bit of a hard taskmaster.
0:00:23 > 0:00:26Time to rip up the rule book.
0:00:26 > 0:00:28HE GRUNTS
0:00:28 > 0:00:30Three very different companies
0:00:30 > 0:00:31have agreed to take part
0:00:31 > 0:00:33in a pioneering experiment...
0:00:33 > 0:00:36I want to try something new.
0:00:36 > 0:00:37Hey, everyone.
0:00:37 > 0:00:39..where the boss hands over recruitment
0:00:39 > 0:00:41to their entire workforce.
0:00:41 > 0:00:44I'm entrusting the power of this decision on you.
0:00:46 > 0:00:48Bit frightened of the idea, really.
0:00:48 > 0:00:51It's called collaborative hiring and what it is,
0:00:51 > 0:00:53is when the whole workforce decides
0:00:53 > 0:00:56on a hire rather than just the boss.
0:00:56 > 0:00:57THEY LAUGH
0:00:57 > 0:01:02Over a week, the applicants will do a series of workplace tasks...
0:01:02 > 0:01:03Is this normal?
0:01:03 > 0:01:05Just calm down.
0:01:05 > 0:01:08..while company employees secretly assess them...
0:01:12 > 0:01:14Just... Ah!
0:01:14 > 0:01:15'That weren't supposed to happen.'
0:01:15 > 0:01:16Scary.
0:01:16 > 0:01:20..and then vote on who they think should get the job.
0:01:20 > 0:01:22So, we know who you're going to vote for, don't we?
0:01:22 > 0:01:25- I would say probably the one who's best looking.- Yeah.
0:01:25 > 0:01:26THEY LAUGH
0:01:26 > 0:01:28What could possibly go wrong?
0:01:28 > 0:01:30Yeah, leave him with me, yeah.
0:01:30 > 0:01:32Hello?
0:01:32 > 0:01:36I'd like to say their enthusiasm is there, but it's not quite.
0:01:36 > 0:01:39Welcome to the brave new world of recruitment...
0:01:39 > 0:01:40Wow.
0:01:40 > 0:01:43..where the staff are firmly in the hiring line.
0:01:44 > 0:01:46If this works well,
0:01:46 > 0:01:50it could change the way traditional British companies hire people.
0:01:50 > 0:01:51Tonight, the chocolate factory
0:01:51 > 0:01:54looking for a super salesperson.
0:01:54 > 0:01:56Oh, they're coming. Scary!
0:01:56 > 0:01:58- We.- We?
0:01:58 > 0:02:01We, as a company. All right, Peter's taken the best...
0:02:01 > 0:02:02That's not going to sell chocolates.
0:02:02 > 0:02:05What happens when the hiring power
0:02:05 > 0:02:07shifts to the factory floor?
0:02:07 > 0:02:09We must get this right because
0:02:09 > 0:02:12if we don't get it right, Beech's is going down.
0:02:28 > 0:02:31Yes, Mark, roll's gone.
0:02:31 > 0:02:33Right.
0:02:33 > 0:02:35A company based in Preston
0:02:35 > 0:02:36with 100 years of history...
0:02:38 > 0:02:40My mum's worked here,
0:02:40 > 0:02:41sister worked here,
0:02:41 > 0:02:43I've had aunties working here.
0:02:43 > 0:02:45All right then, luvvie, thank you.
0:02:45 > 0:02:47..and a deeply loyal workforce.
0:02:47 > 0:02:49I've been here since I was 15
0:02:49 > 0:02:51and Beech's means the world to me.
0:02:53 > 0:02:56The factory is one of the last of its kind in Britain...
0:02:58 > 0:03:01Good afternoon, Beech's Fine Chocolates.
0:03:01 > 0:03:03..so it's crucial that owner Andrew Whiting
0:03:03 > 0:03:06finds the right person for the job.
0:03:06 > 0:03:08Everybody in the management team
0:03:08 > 0:03:10feels responsible for the whole workforce.
0:03:10 > 0:03:13They've been here a long time and...
0:03:13 > 0:03:16I don't want anything to happen to them.
0:03:16 > 0:03:19Now Andrew's taking a step into the unknown
0:03:19 > 0:03:21to secure the company's future.
0:03:24 > 0:03:27He's signed up for a unique workplace experiment...
0:03:28 > 0:03:32..shaped by a team of recruitment experts.
0:03:32 > 0:03:33It's called collaborative hiring.
0:03:33 > 0:03:37It's a process that gets around that, sort of, hierarchical boss,
0:03:37 > 0:03:40CV, desk relationship that we see so often
0:03:40 > 0:03:42and, instead, throws it open to the workforce,
0:03:42 > 0:03:45so everyone gets an equal say on who gets hired.
0:03:47 > 0:03:49Right, everybody.
0:03:49 > 0:03:52Shh-shh-shh.
0:03:52 > 0:03:54As you know, we are going to be hiring
0:03:54 > 0:03:57a new business development manager.
0:03:57 > 0:04:01Now, this role is absolutely key for the future of Beech's.
0:04:01 > 0:04:03You could say that this person
0:04:03 > 0:04:05is going to have the future of the company in their hands.
0:04:07 > 0:04:09I want to try something new.
0:04:10 > 0:04:12I want all of the employees in the company
0:04:12 > 0:04:14to have a say in the hiring
0:04:14 > 0:04:15of this new candidate.
0:04:18 > 0:04:22So, it's you who is going to do the hiring, not me.
0:04:27 > 0:04:31Three applicants have been short-listed.
0:04:31 > 0:04:35They've been told they're taking part in a recruitment experiment.
0:04:35 > 0:04:39They have no idea the staff are doing the hiring.
0:04:39 > 0:04:41So, it's really important that we do this secretly.
0:04:41 > 0:04:43If the candidate knows who's assessing them,
0:04:43 > 0:04:45they'll try to impress them and we don't want that,
0:04:45 > 0:04:49instead what we want is someone to show the real them.
0:04:49 > 0:04:51Staff will secretly assess them
0:04:51 > 0:04:53via a series of job-related tests.
0:04:55 > 0:04:56Ooh!
0:04:56 > 0:04:59Halfway through, they'll let one of them go.
0:04:59 > 0:05:00At the end of the week,
0:05:00 > 0:05:02they'll vote for who gets the job.
0:05:04 > 0:05:06We've got to get it right
0:05:06 > 0:05:08and it is a big responsibility,
0:05:08 > 0:05:10but I think it's really exciting.
0:05:10 > 0:05:12It's up to us to decide...
0:05:12 > 0:05:14who we think will become part of the family.
0:05:14 > 0:05:17It's just going to be something that's totally different.
0:05:17 > 0:05:19We might set a new trend now.
0:05:22 > 0:05:24INTERCOM RINGS
0:05:24 > 0:05:26Good morning, Beech's.
0:05:26 > 0:05:28Hi, my name's Vito Cinardi,
0:05:28 > 0:05:30I've come for an interview with yourselves.
0:05:30 > 0:05:32OK, if you take a seat in reception, please.
0:05:32 > 0:05:3448-year-old Vito Cinardi
0:05:34 > 0:05:36is first to arrive.
0:05:37 > 0:05:39He works in risk management
0:05:39 > 0:05:41and used to sell Italian wine.
0:05:43 > 0:05:45If you hit it twice, you pause it.
0:05:45 > 0:05:49Across the factory, the covert operation swings into action.
0:05:50 > 0:05:51What? Play.
0:05:51 > 0:05:53They staff are now in charge
0:05:53 > 0:05:56and they want a first peek at the applicants.
0:05:58 > 0:06:01- Come in.- To Vito, it looks like a regular interview.
0:06:01 > 0:06:03It's not.
0:06:03 > 0:06:06- Hello, you must be Vito.- Hello. - Have a seat.- Thank you very much.
0:06:06 > 0:06:09From the factory floor to sales and dispatch...
0:06:11 > 0:06:13..the workforce is watching.
0:06:16 > 0:06:20So, tell me a little bit about yourself then first, Vito.
0:06:20 > 0:06:23I go out and get the business at the moment, so I...
0:06:23 > 0:06:24That's promising so far,
0:06:24 > 0:06:26he goes and gets customers.
0:06:26 > 0:06:28So, I do a lot of networking,
0:06:28 > 0:06:29a bit of cold calling...
0:06:29 > 0:06:31That's good. Cold calling.
0:06:31 > 0:06:32People skills.
0:06:32 > 0:06:35- I assess what a company needs. - Right, why do you want this job?
0:06:35 > 0:06:37I see it as an opportunity...
0:06:37 > 0:06:39- He's a robot.- Eh?- He's a robot.
0:06:39 > 0:06:43God's honest truth, I'd not heard about Beech's beforehand.
0:06:43 > 0:06:46- Ooh.- Ooh!
0:06:46 > 0:06:48We've been here since 1920, haven't we?
0:06:48 > 0:06:50Yes, but how many Prestonians have heard of us, Barbara?
0:06:50 > 0:06:54- Aye, yeah, yeah.- They all think the place has shut, so...
0:06:54 > 0:06:56Next in is Karen Todd.
0:06:58 > 0:07:00She's 52 and works in recruitment.
0:07:02 > 0:07:04- Morning.- Morning.
0:07:04 > 0:07:06- Hello, Karen.- Good morning, Andrew.
0:07:06 > 0:07:08Pleased to meet you.
0:07:08 > 0:07:09A little bit...
0:07:09 > 0:07:11So, have you been involved in sales before?
0:07:11 > 0:07:14I've been involved in sales all my life, yes.
0:07:14 > 0:07:16- Coming across really well, ain't she?- Yeah, yeah.
0:07:16 > 0:07:19I think if somebody's got drive and determination like I have...
0:07:19 > 0:07:21- She's saying the right words and that lot.- Yeah.
0:07:21 > 0:07:24We'll see if she can actually do all this, though.
0:07:24 > 0:07:26So, can you sell anything to anyone, then?
0:07:26 > 0:07:28I can't sell sand to the Arabs, no.
0:07:28 > 0:07:30Oh, we can here!
0:07:30 > 0:07:32If they needed some more, I would sell it to them.
0:07:32 > 0:07:35Well, that's great, thank you very much indeed for coming today.
0:07:35 > 0:07:39- That's fantastic...- Thank you.- ..and enjoy your week.- Lovely to meet you.
0:07:45 > 0:07:49Last to arrive is 37-year-old William Oldfield,
0:07:49 > 0:07:51a former cafe owner and car salesman.
0:07:51 > 0:07:53INTERCOM RINGS
0:07:53 > 0:07:55Good morning, Beech's.
0:07:55 > 0:07:59Hello, this is William Oldfield for Andrew Whitaker.
0:07:59 > 0:08:02I think you'll find it's Whiting.
0:08:02 > 0:08:04- I'm Sylvia.- Hello, Sylvia.
0:08:04 > 0:08:05My wife's got that exact same dress.
0:08:05 > 0:08:08- Oh, has she really? - That's a good start, isn't it?
0:08:08 > 0:08:10He's a bit loud!
0:08:11 > 0:08:14I'm surprised you couldn't hear him up here.
0:08:14 > 0:08:16- FROM OTHER ROOM:- Well, I don't know...
0:08:16 > 0:08:18William's already making an impact.
0:08:18 > 0:08:20He looks a pleasant enough lad,
0:08:20 > 0:08:22but he sounded very, very loud.
0:08:22 > 0:08:24Very, very loud!
0:08:25 > 0:08:27So, William, can you tell me a little bit about
0:08:27 > 0:08:29the previous job that you were doing?
0:08:29 > 0:08:31Well, recently I had a cafe, which I've sold,
0:08:31 > 0:08:33and I've had a little bit of time out with the children
0:08:33 > 0:08:35and, previous to that, I've worked in...
0:08:35 > 0:08:37Shall we say corporate enterprises...
0:08:37 > 0:08:38He's very confident, ain't he?
0:08:38 > 0:08:40He's full of it.
0:08:40 > 0:08:42With Fiat, Auto UK, Ford of Great Britain.
0:08:42 > 0:08:45He's got more of a background in motor trade really, which...
0:08:45 > 0:08:47Keeps mentioning motor trade. Yeah.
0:08:47 > 0:08:49Which is a different kettle of fish altogether.
0:08:49 > 0:08:52And I thought it... And it sounds terrible to say it now,
0:08:52 > 0:08:54it's a little bit sad, but I think maturity's taken over...
0:08:54 > 0:08:56- Has he come up for air? - SHE LAUGHS
0:08:56 > 0:08:58If you're asking me what a good salesmen is,
0:08:58 > 0:09:01that's somebody that can build relationships with customers,
0:09:01 > 0:09:04- somebody that's a good listener... - That's a good answer.
0:09:04 > 0:09:06It's a good answer, but he don't shut up...
0:09:06 > 0:09:08- LAUGHTER - ..does he?- No.
0:09:08 > 0:09:10All right, brilliant, thank you very much indeed.
0:09:10 > 0:09:12- Thank you very much.- Thank you.
0:09:12 > 0:09:15So, the three candidates are very much, sort of,
0:09:15 > 0:09:16three different archetypes.
0:09:16 > 0:09:18We have one very studious,
0:09:18 > 0:09:20more likely to do a lot of research,
0:09:20 > 0:09:22then a very much more traditional, a charmer,
0:09:22 > 0:09:25much more likely to schmooze -
0:09:25 > 0:09:28and then the third, I think a real wild card, an extrovert.
0:09:28 > 0:09:30It's going to be very interesting.
0:09:36 > 0:09:38Our candidates have been sent to the store room
0:09:38 > 0:09:40to collect some chocolate.
0:09:40 > 0:09:42- Hiya.- Hello.- You all right?
0:09:42 > 0:09:44Yes, thank you, pleased to meet you.
0:09:44 > 0:09:45Throughout the week,
0:09:45 > 0:09:48their understanding of the company's products will be put to the test.
0:09:48 > 0:09:51Coffee creams?
0:09:51 > 0:09:54I think the funniest thing was calling Mr Whiting "Mr Whitaker".
0:09:54 > 0:09:55"Mr Whitaker", that was brilliant.
0:09:55 > 0:09:57Wrong chocolate company to start.
0:10:00 > 0:10:02Hey, look at all that!
0:10:02 > 0:10:03As homework gets started...
0:10:06 > 0:10:08..factory staff are clocking off
0:10:08 > 0:10:11and taking part in a first day exit poll.
0:10:13 > 0:10:15Let's summarise then.
0:10:15 > 0:10:18So, William is probably the outsider at the moment...
0:10:18 > 0:10:19- Yes.- At the moment.
0:10:19 > 0:10:21- ..and Vito and...- Karen.
0:10:21 > 0:10:24And Karen, I think they're like neck and neck...
0:10:24 > 0:10:26- Yeah.- Neck and neck at the moment. - ..at the moment.
0:10:29 > 0:10:32The exit poll puts Karen in the lead.
0:10:32 > 0:10:34William's got some catching up to do.
0:10:42 > 0:10:46Day two, the main part of the secret experiment is about to begin.
0:10:48 > 0:10:51A series of tasks will test key skills for the job on offer.
0:10:56 > 0:11:00A bit frightened of the idea really, but...
0:11:00 > 0:11:02it's a challenge, isn't it?
0:11:02 > 0:11:05The applicants think it's a regular induction day,
0:11:05 > 0:11:08they still don't know that the workforce
0:11:08 > 0:11:10is secretly judging their every move.
0:11:18 > 0:11:20- Hello.- Morning.
0:11:20 > 0:11:21Hi.
0:11:21 > 0:11:24It's the first time all three have seen each other.
0:11:33 > 0:11:34Where are you from? Where are you...?
0:11:34 > 0:11:37Down the road, Kirkham.
0:11:37 > 0:11:38- Where are you from then?- Clapham.
0:11:38 > 0:11:40Oh, not far, whereabouts?
0:11:40 > 0:11:41Just at North Shore.
0:11:41 > 0:11:44Yeah. You don't live in the posh bit, is that correct?
0:11:44 > 0:11:47We can tell you're going to be a bag of fun, aren't you?
0:11:47 > 0:11:48HE LAUGHS
0:11:48 > 0:11:51The process is bringing out the worst in William and Vito.
0:11:51 > 0:11:55Well, I asked him where he was from he went, "North Shore."
0:11:55 > 0:11:57And I thought this is your chance, Vito, this is your chance
0:11:57 > 0:12:00and you vetoed it!
0:12:00 > 0:12:01Oh.
0:12:06 > 0:12:08# I guess there's no love... #
0:12:08 > 0:12:11Right, this must be mine.
0:12:12 > 0:12:14After meeting Karen and Vito...
0:12:14 > 0:12:18# I guess there's no love... #
0:12:18 > 0:12:22..William reckons he may have come up with a winning strategy.
0:12:22 > 0:12:24Well, I'm hoping they've seen me as somebody
0:12:24 > 0:12:27that's not really the competition, because that was my plan really,
0:12:27 > 0:12:30to come across as perhaps a little bit of a buffoon
0:12:30 > 0:12:33and then Vito will be thinking, "I need to mark Karen,"
0:12:33 > 0:12:35Karen will be thinking, "I need to mark Vito,"
0:12:35 > 0:12:38and the two of them thinking "William's not got a chance,"
0:12:38 > 0:12:41and that helps, really, because then they'll not be worrying about...
0:12:41 > 0:12:43me in particular,
0:12:43 > 0:12:46and then I can come up from behind and take the job from them.
0:12:46 > 0:12:48It's worked very well in the past,
0:12:48 > 0:12:50it's called being Machiavellian
0:12:50 > 0:12:52and I'm very good at it.
0:12:57 > 0:13:00Where's the lids?
0:13:00 > 0:13:03The first task will test the applicants' people skills.
0:13:03 > 0:13:06Do they fit into the company's tight-knit family culture?
0:13:09 > 0:13:11Tracey, can you take them off, luvvie?
0:13:11 > 0:13:15Barbara, the factory's mother hen, is in charge.
0:13:15 > 0:13:17She's worked here 49 years.
0:13:18 > 0:13:20I would like to see them
0:13:20 > 0:13:22be enthusiastic about it,
0:13:22 > 0:13:24be interested in what they're doing
0:13:24 > 0:13:26on every line that they're doing,
0:13:26 > 0:13:28not just come in and do it.
0:13:28 > 0:13:31Passionate about Beech's and passionate about the product.
0:13:34 > 0:13:36So, I put the most attractive bit on now.
0:13:38 > 0:13:41Karen made a good first impression,
0:13:41 > 0:13:45but will she be accepted by the factory floor team?
0:13:45 > 0:13:47I'm not nervous, I'm really excited.
0:13:47 > 0:13:49I'm in a chocolate factory.
0:13:49 > 0:13:52I'm going to make some chocolates.
0:13:52 > 0:13:54- Would you like to have a go? - Yeah, brilliant.
0:13:57 > 0:14:00Packing the chocolates is only one part of the task.
0:14:00 > 0:14:02Actually, how they come across to their colleagues
0:14:02 > 0:14:05is what they're really being tested on here.
0:14:05 > 0:14:07So they've not got to get past me, is that right?
0:14:07 > 0:14:09No, they've not got to get past you if you can.
0:14:09 > 0:14:10It takes them out of their comfort zone
0:14:10 > 0:14:12and that means you start to see the real person.
0:14:12 > 0:14:14They're in my eye here.
0:14:14 > 0:14:16Oh, my God.
0:14:17 > 0:14:19Pressure is on.
0:14:21 > 0:14:23By the heck, does it get stressful!
0:14:23 > 0:14:26Geraldine's packed chocolates here for 23 years.
0:14:28 > 0:14:32She's looking for someone with good communication skills.
0:14:32 > 0:14:35They really do need to be people-focused.
0:14:35 > 0:14:37They're selling our product, aren't they?
0:14:37 > 0:14:41So they've got to sell it well, you know, to keep us in jobs.
0:14:41 > 0:14:44Not too fast, OK? Not too fast.
0:14:44 > 0:14:46William's big personality
0:14:46 > 0:14:48hasn't gone down well so far.
0:14:48 > 0:14:50- Marilyn?- Marilyn?
0:14:50 > 0:14:51We're all ready.
0:14:51 > 0:14:55Can he turn it around on the factory floor?
0:14:55 > 0:14:58- Ooh!- So... So, you need your box.
0:14:58 > 0:14:59Oh, Marilyn.
0:15:03 > 0:15:05Oh, it's ridiculous.
0:15:05 > 0:15:06He's got a big pile at the side of him.
0:15:06 > 0:15:09Once you get that pile, it's hard to get rid of.
0:15:09 > 0:15:12But at least it keeps your weight down, doesn't it?
0:15:12 > 0:15:14That's one of the good things.
0:15:14 > 0:15:17So, you can sit down...
0:15:17 > 0:15:18Aye, William's hard at it.
0:15:18 > 0:15:21He's doing well, he's still breathing.
0:15:21 > 0:15:23He's full of encouragement, isn't he - Mark?
0:15:23 > 0:15:25- Oh, yeah. - THEY LAUGH
0:15:25 > 0:15:27William's getting stuck in
0:15:27 > 0:15:29and bonding with the team...
0:15:30 > 0:15:32Oh, aye, that's another one.
0:15:32 > 0:15:33Well, you spotted them.
0:15:33 > 0:15:36You spotted them, that's a good thing.
0:15:36 > 0:15:37..but tension is building
0:15:37 > 0:15:39on Turkish delight.
0:15:40 > 0:15:43- There's too many coming down here, Gillian.- Right.
0:15:43 > 0:15:46It's my fault, Barbara. I need to be an octopus.
0:15:47 > 0:15:49Look at this now.
0:15:49 > 0:15:51There's a reject in there.
0:15:51 > 0:15:52You didn't spot it.
0:15:52 > 0:15:54Karen's spotted a reject chocolate
0:15:54 > 0:15:57she thinks Barbara may have missed.
0:15:57 > 0:15:59- I've spotted it, don't you worry. - Oh, right.
0:15:59 > 0:16:02I've not been here all them years, don't you worry.
0:16:02 > 0:16:04She didn't spot a reject!
0:16:04 > 0:16:08Her point-scoring has upset the head of the Beech's family.
0:16:08 > 0:16:11I've not been here 49 years to do that.
0:16:11 > 0:16:13I know, I know.
0:16:13 > 0:16:16I assure you, that wouldn't have gone out.
0:16:16 > 0:16:19This could be a make-or-break moment for the candidate.
0:16:20 > 0:16:22If you upset people that you're working with,
0:16:22 > 0:16:24it could affect how they think of you to work with
0:16:24 > 0:16:26and, therefore, how they vote about you.
0:16:26 > 0:16:29You might be able to make it up over the rest of the process,
0:16:29 > 0:16:31but if you're upsetting people throughout,
0:16:31 > 0:16:35you're clearly indicating you're not a good team player.
0:16:35 > 0:16:37SHE EXHALES
0:16:39 > 0:16:41That was hard.
0:16:42 > 0:16:44Karen's lead may be slipping.
0:16:44 > 0:16:47Is William now the one to watch?
0:16:49 > 0:16:52Have you changed your mind about him now?
0:16:52 > 0:16:53Yes, I think I have.
0:16:53 > 0:16:55Yeah, I'm coming round.
0:16:55 > 0:16:57- He seems more genuine, doesn't he, now?- Yeah, he does.
0:16:57 > 0:17:02When you work with a person, you really find out who they are really.
0:17:02 > 0:17:04You've always got the right to change your mind.
0:17:04 > 0:17:06Vito's got a hard act to follow.
0:17:07 > 0:17:09Is this Fancy Packing?
0:17:09 > 0:17:11- It is.- Can I come in?
0:17:11 > 0:17:13Thank you.
0:17:13 > 0:17:15It's all to play for in Fancy Packing.
0:17:18 > 0:17:22- Come on, then.- OK. - Let's have a go.
0:17:22 > 0:17:23Am I doing OK?
0:17:23 > 0:17:24Yeah, of course.
0:17:24 > 0:17:26Do you like my green hat?
0:17:26 > 0:17:28- Yes.- Really? Thanks.
0:17:28 > 0:17:31Vito's natural charm is going down well.
0:17:33 > 0:17:36- Oh, my word. - Don't worry, don't worry.- OK.
0:17:38 > 0:17:41He's very nice. A very nice man.
0:17:41 > 0:17:45His personality is proving popular with the Polish women.
0:17:45 > 0:17:47How long have you been working here?
0:17:47 > 0:17:49THEY BOTH SPEAK AT ONCE
0:17:49 > 0:17:50You've been here one year.
0:17:50 > 0:17:52- How long have you been...? - No, no, no, no.- Six years?!
0:17:52 > 0:17:54You all look very happy.
0:17:55 > 0:17:57Vito's made a smart move.
0:17:57 > 0:18:01The Polish staff make up a quarter of the factory floor.
0:18:01 > 0:18:03Bye, girls. Bye.
0:18:03 > 0:18:05See you, girls. See you later.
0:18:05 > 0:18:10Without knowing it, Vito may have just secured a winning block vote.
0:18:10 > 0:18:11Oh, he's lovely, ain't he?
0:18:11 > 0:18:13He's nice. He is nice.
0:18:13 > 0:18:16He's a Beech's person, I think.
0:18:16 > 0:18:18So, I don't know... It's getting harder and harder.
0:18:26 > 0:18:30In the canteen, secret spies from all areas of the factory
0:18:30 > 0:18:33are swapping notes.
0:18:33 > 0:18:35Karen, for me, is... Where I thought...
0:18:35 > 0:18:38I voted for her yesterday, but now it's changed me views.
0:18:38 > 0:18:40What about her personality?
0:18:40 > 0:18:41- Because yesterday, we said...- Yeah.
0:18:41 > 0:18:44..she came across as having a really good personality.
0:18:44 > 0:18:45That's gone for me now.
0:18:45 > 0:18:47- Vito is a lovely man. - He's a lovely man.
0:18:47 > 0:18:49Oh, I really like him and it's not only me,
0:18:49 > 0:18:53it's the first time I've noticed the Polish ladies to speak out
0:18:53 > 0:18:56and I think going out to customers and...
0:18:56 > 0:18:58I just think he's lovely.
0:18:58 > 0:19:01It's definitely William and Vito for me.
0:19:01 > 0:19:04Do you think William has changed, then, during his turnaround?
0:19:04 > 0:19:06Yes.
0:19:08 > 0:19:10The person chosen for the job
0:19:10 > 0:19:13will work upstairs in the sales department.
0:19:13 > 0:19:15Would I be able to speak to the person
0:19:15 > 0:19:19responsible for confectionary and gift purchasing, please?
0:19:21 > 0:19:25The next task will be led by its director, Peter Hopps.
0:19:25 > 0:19:27I'm a salesman through and through.
0:19:27 > 0:19:29I've been a salesman since I was in my 20s and...
0:19:29 > 0:19:31Once a salesman, always a salesman.
0:19:31 > 0:19:34- Good morning, Vito. - Good morning. Hi.
0:19:34 > 0:19:36Peter Hopps, sales director, Beech's Chocolates.
0:19:36 > 0:19:38- Hi, you OK?- Welcome to my day.
0:19:38 > 0:19:41The candidates think Peter will be feeding back the outcome
0:19:41 > 0:19:43of today's task to the boss...
0:19:43 > 0:19:46Without a doubt, I've got a strong personality.
0:19:46 > 0:19:47I don't suffer fools gladly.
0:19:49 > 0:19:51That's a typical Yorkshireman.
0:19:51 > 0:19:54..but it's his colleagues who'll be eagerly awaiting the views
0:19:54 > 0:19:57of the company's formidable head of sales.
0:20:04 > 0:20:09The task is taking place at one of Peter's local clients.
0:20:09 > 0:20:11If you'd like to take a seat, Karen.
0:20:11 > 0:20:13- Good afternoon, William.- Ah, hi.
0:20:13 > 0:20:17It'll test how much homework the three have done on Beech's products.
0:20:17 > 0:20:19We use a top quality brazil,
0:20:19 > 0:20:22it's not a midget brazil.
0:20:22 > 0:20:24They think they're here to present some new packaging...
0:20:24 > 0:20:27- Good morning, ladies. - Good morning. Hi.
0:20:27 > 0:20:29..but the clients have agreed to drop in
0:20:29 > 0:20:32some simple questions about the product range...
0:20:32 > 0:20:33Morning, ladies, you OK?
0:20:33 > 0:20:35Yeah. Good, thank you.
0:20:35 > 0:20:38..and Peter is expecting to hear the right answers.
0:20:38 > 0:20:40We've gone away, we've thought about the packaging
0:20:40 > 0:20:42- and we've come back with this. - Right.
0:20:42 > 0:20:44How many chocolates are in the box?
0:20:44 > 0:20:46There's eight chocolates in the box.
0:20:46 > 0:20:48- OK.- 'Good start.'
0:20:48 > 0:20:51There are 65 brands of chocolates in the box.
0:20:51 > 0:20:53Mm-mm.
0:20:53 > 0:20:56- There are eight to ten chocolates in the box...- Right, OK.
0:20:58 > 0:21:00..depending on the size of the nut.
0:21:00 > 0:21:02More homework needed.
0:21:02 > 0:21:05Are any of these products you've shown us today gluten-free?
0:21:05 > 0:21:08I think they are. All of them, aren't they?
0:21:08 > 0:21:09- Am I correct?- You tell me.
0:21:09 > 0:21:11Yeah, I think they're all gluten-free.
0:21:11 > 0:21:15I will just double check on the brazils.
0:21:15 > 0:21:17All the products are gluten-free.
0:21:17 > 0:21:20All the products are gluten-free.
0:21:20 > 0:21:22- Good afternoon.- Hi.- Good afternoon.
0:21:22 > 0:21:23Good to see you, Tess.
0:21:23 > 0:21:26William won over the factory floor...
0:21:26 > 0:21:27- I'm William.- This is William.
0:21:27 > 0:21:30- Hi, William, nice to meet you. I'm Sandrine.- Sandrine.
0:21:30 > 0:21:31..but will his answers convince Peter
0:21:31 > 0:21:34- he's the right man for the job? - Where's that from?- It's French.
0:21:34 > 0:21:36It's lovely to be here finally.
0:21:36 > 0:21:38It's a lovely little venue and as I always say to people
0:21:38 > 0:21:40when I come somewhere nice, I will visit,
0:21:40 > 0:21:41I'll come back with my family,
0:21:41 > 0:21:43and even those places that I don't think are very nice
0:21:43 > 0:21:46I say I'll come and visit anyway, but this one I genuinely will do.
0:21:46 > 0:21:48William's gone off-piste.
0:21:48 > 0:21:50It looks nice from the street and you come in,
0:21:50 > 0:21:52and it's another world, isn't it?
0:21:52 > 0:21:53I had a coffee shop and I said to Peter,
0:21:53 > 0:21:57as we were just having a coffee that it's the small attention to detail,
0:21:57 > 0:21:59like the River Brock on the wall
0:21:59 > 0:22:00and you can just sit there -
0:22:00 > 0:22:01even if you're sat on your own,
0:22:01 > 0:22:04you could just, you know, muse over it.
0:22:04 > 0:22:05I mean, you look smart as the staff
0:22:05 > 0:22:08and the staff are as much the business as the product.
0:22:08 > 0:22:11So, going onto the product, Peter...
0:22:11 > 0:22:14- At last.- I guess we have to talk about the product, don't we?
0:22:14 > 0:22:16Peter starts things off...
0:22:16 > 0:22:19So, the first one I'd like to bring up is that one.
0:22:19 > 0:22:20Now what's good, as well, about these,
0:22:20 > 0:22:23if you don't mind me saying, Peter, is I actually...
0:22:23 > 0:22:25..but William's interrupted his flow.
0:22:25 > 0:22:26And the wife was going mad,
0:22:26 > 0:22:28she says, "What you giving them bath salts for?"
0:22:28 > 0:22:30I was a little bit annoyed at times
0:22:30 > 0:22:33when he started talking across me.
0:22:33 > 0:22:35I think there's a good time to talk across someone
0:22:35 > 0:22:37if you're discussing a product,
0:22:37 > 0:22:38but there's not a...
0:22:38 > 0:22:41It's not a good thing to take over.
0:22:41 > 0:22:43What we've done with, with the brand here,
0:22:43 > 0:22:45is we've taken what is the best of what we...
0:22:45 > 0:22:46- We?- We, as a company.
0:22:46 > 0:22:49I'm trying to put the royal we in there, you know, it's...
0:22:49 > 0:22:51All right. Peter's taken the best...
0:22:51 > 0:22:54I didn't really know what Peter was playing at when he corrected me
0:22:54 > 0:22:56on the royal "we" - or whatever you want to call it.
0:22:56 > 0:22:59What am I supposed to do - turn up and do a sales pitch, and say,
0:22:59 > 0:23:01"I don't actually work for the company,
0:23:01 > 0:23:04"this is an interview, so don't take it seriously?" No.
0:23:04 > 0:23:06There's more of an all-year-round type of packaging here,
0:23:06 > 0:23:09whereas that would be more aimed at a Valentines type.
0:23:09 > 0:23:11- Yeah, yeah.- That's exactly how I would see that product.
0:23:11 > 0:23:13The other point I would make...
0:23:13 > 0:23:15And I didn't appreciate Peter keep interrupting
0:23:15 > 0:23:16when I was trying to get a rapport going.
0:23:16 > 0:23:19The girls were clearly loving the William Oldfield charm
0:23:19 > 0:23:20and he destroyed it.
0:23:20 > 0:23:23What's actually in the hearts?
0:23:23 > 0:23:25They're solid milk chocolate hearts.
0:23:25 > 0:23:26Right, solid milk chocolate?
0:23:26 > 0:23:29Yeah, it's important that when you...
0:23:29 > 0:23:31Well, I've just... I've just...
0:23:31 > 0:23:33I've just said something that's incorrect there,
0:23:33 > 0:23:36- it's a praline centre. - Right, OK.- Do forgive me.
0:23:36 > 0:23:39Surely, if you're going to sell milk chocolate hearts
0:23:39 > 0:23:41with a fondant in, you'd write it on the box.
0:23:41 > 0:23:43So, when I said, "No, there's nothing in them,"
0:23:43 > 0:23:46I don't think I was wrong in saying that, the packaging was wrong.
0:23:46 > 0:23:48He's very brash and
0:23:48 > 0:23:50I don't know whether that's...
0:23:50 > 0:23:53what I would look for in a salesperson.
0:23:53 > 0:23:56On today's performance,
0:23:56 > 0:23:58as someone that I have to work with,
0:23:58 > 0:24:00he would probably be third.
0:24:00 > 0:24:03William may be popular on the factory floor,
0:24:03 > 0:24:06but he may have just blown it with the sales boss.
0:24:06 > 0:24:08Will Peter's feedback to staff
0:24:08 > 0:24:11affect his chances of clinching the job?
0:24:11 > 0:24:12Bye.
0:24:21 > 0:24:23Day three, time for tasks
0:24:23 > 0:24:25in dispatch and telesales.
0:24:27 > 0:24:30The pace is going to go up a little bit higher now.
0:24:30 > 0:24:34We might see one or two of them come unstuck today, I don't know.
0:24:34 > 0:24:39There's now an upstairs-downstairs divide over who should get the job.
0:24:39 > 0:24:42Get your pads and then you wrap.
0:24:42 > 0:24:44The factory floor like William.
0:24:44 > 0:24:46Very impressed with William.
0:24:46 > 0:24:49I would take him on as a packer.
0:24:49 > 0:24:51Well, that's high praise, that.
0:24:52 > 0:24:54Vito's got the Polish vote.
0:25:05 > 0:25:08Upstairs in sales, they like Karen.
0:25:08 > 0:25:10She gives the impression you could work with her already.
0:25:10 > 0:25:12You know, she came across that friendly and,
0:25:12 > 0:25:14you know, that open, really.
0:25:14 > 0:25:16What seems to be happening at Beech's is
0:25:16 > 0:25:19they change their mind, almost by the hour and that is great.
0:25:19 > 0:25:22Research shows people decide in the interviews in the first ten seconds.
0:25:22 > 0:25:24If people have changed their mind,
0:25:24 > 0:25:25that means the process is working.
0:25:27 > 0:25:31- We could do a job share between the three of us.- Hm!
0:25:31 > 0:25:32I don't think that'd work, somehow.
0:25:32 > 0:25:34All right - me and Karen, then!
0:25:34 > 0:25:37- Me and Karen will do a job share. - A nice thought there, William!
0:25:39 > 0:25:40At the end of today,
0:25:40 > 0:25:42after discussing and considering
0:25:42 > 0:25:44how the candidates have done in the tasks,
0:25:44 > 0:25:47staff will decide who goes at the halfway point.
0:25:49 > 0:25:52Sadly, there is something I need to inform you of
0:25:52 > 0:25:55and that is that, although you've all done extremely well...
0:25:55 > 0:25:59one of you will be leaving the process tomorrow
0:25:59 > 0:26:02and the other two will be going forward with the rest of the week.
0:26:06 > 0:26:08Good luck, everybody, and have a great time.
0:26:09 > 0:26:12They still think Andrew's calling the shots.
0:26:14 > 0:26:18They've no idea the staff have the power to make this decision.
0:26:18 > 0:26:21I think today is your time to shine.
0:26:21 > 0:26:23I think it's my time to keep my mouth shut, Karen,
0:26:23 > 0:26:24that's what it is.
0:26:24 > 0:26:25I think that's what he meant.
0:26:25 > 0:26:29"Shine" was code for "shut your mouth".
0:26:29 > 0:26:31So, there we are then, one of us is leaving.
0:26:31 > 0:26:33It's a bit daunting, isn't it?
0:26:33 > 0:26:36I thought I'd have a guaranteed period in which to shine
0:26:36 > 0:26:38and I guess today's the day where
0:26:38 > 0:26:40I really do need to behave
0:26:40 > 0:26:42if I haven't already.
0:26:42 > 0:26:46FORKLIFT BEEPS
0:26:48 > 0:26:51Customer service is a key skill for the job on offer.
0:26:53 > 0:26:55Ray and Jay in dispatch are next
0:26:55 > 0:26:58to put the candidates through their paces.
0:26:58 > 0:27:00Well, we've got a little test devised
0:27:00 > 0:27:02and we want to see how our new
0:27:02 > 0:27:04candidate can deal
0:27:04 > 0:27:05with an irate customer
0:27:05 > 0:27:06face-to-face in the yard.
0:27:11 > 0:27:13Their pressure test involves a red pick-up truck
0:27:13 > 0:27:15and an actor who specialises
0:27:15 > 0:27:17in recruitment role play.
0:27:18 > 0:27:20I'm going to be a bolshie customer
0:27:20 > 0:27:22who's come to pick up his order from Beech's
0:27:22 > 0:27:25but, unfortunately, there's going to be a problem.
0:27:25 > 0:27:27We can't take it away on the van that we've got here,
0:27:27 > 0:27:29it has to be a covered van.
0:27:30 > 0:27:31Let's see how they cope with it.
0:27:36 > 0:27:37Hello.
0:27:37 > 0:27:40All three have been told they're shadowing the dispatch team.
0:27:40 > 0:27:42- This is Jay.- Lovely to meet you. - Are you well?
0:27:42 > 0:27:45- This is where all the finished goods goes out so...- Excellent.
0:27:45 > 0:27:48- ..what we'll do, if you want to follow us into here...- Sure.
0:27:48 > 0:27:49- We'll get you kitted out first. - Sure.
0:27:49 > 0:27:52They're blissfully unaware of what's about to happen.
0:27:54 > 0:27:55We're off.
0:28:00 > 0:28:04The fake angry customer has arrived.
0:28:04 > 0:28:07- Hello.- Yeah, I've just come to collect for Smiths of Manchester.
0:28:07 > 0:28:10- All right, brilliant.- It's a standard method of assessment
0:28:10 > 0:28:12that's been used dozens of times.
0:28:12 > 0:28:14I'll just go and see where your order is.
0:28:14 > 0:28:16What we really want from a salesperson is...
0:28:16 > 0:28:17How do they build that rapport?
0:28:17 > 0:28:20How are they, sort of, talking someone down?
0:28:20 > 0:28:23Those are sort of core skills for a salesperson.
0:28:23 > 0:28:26- Is this the customer's vehicle? - It is, yeah.
0:28:26 > 0:28:29Right... Unfortunately, we're not allowed to load you...
0:28:29 > 0:28:31because you've come in a flatbed truck.
0:28:31 > 0:28:32I don't understand that.
0:28:32 > 0:28:34- I don't understand why you're not allowing it.- So...
0:28:34 > 0:28:37If it rains on your product, then we're liable for it.
0:28:37 > 0:28:39Well, that's ridiculous, that's ridiculous.
0:28:39 > 0:28:42Jay, can we just have a look at the options here, then...
0:28:42 > 0:28:44I'll tell you what, I'll go and get Ray,
0:28:44 > 0:28:46if you just want to speak to the customer for a minute.
0:28:46 > 0:28:48Simon, sorry, it's my first day,
0:28:48 > 0:28:50I'm going to sort this out for you. Don't worry.
0:28:50 > 0:28:51I need to get Ray.
0:28:51 > 0:28:54We've dropped her right in it, to be honest with you,
0:28:54 > 0:28:56but we just want to see how she deals with the situation
0:28:56 > 0:28:58because she's face-on to a customer.
0:28:58 > 0:29:00I have paid for the stuff.
0:29:00 > 0:29:03- I have this wedding that is coming up on Saturday...- Right.
0:29:03 > 0:29:04If I do not get these to the wedding,
0:29:04 > 0:29:07there will be bloody hell to pay, do you understand?
0:29:07 > 0:29:09- Simon, honestly, Simon.- I am... - Simon, just calm down.
0:29:09 > 0:29:13It's quite volatile, isn't it, at the end of the day?
0:29:13 > 0:29:15But she seems to be handling it well.
0:29:17 > 0:29:18You've got tomorrow...
0:29:18 > 0:29:21Have you got a window at all that we could do a timed delivery for you?
0:29:21 > 0:29:22I can't tell you how much this...
0:29:22 > 0:29:25I can get it out on an AM delivery...
0:29:25 > 0:29:28This is your first day and you're telling me that you can get this...
0:29:28 > 0:29:30I've worked with couriers before and if they can get them,
0:29:30 > 0:29:32we can get it on an AM delivery.
0:29:32 > 0:29:33And we will not pay for this?
0:29:33 > 0:29:35You won't pay for the delivery.
0:29:35 > 0:29:37Her decisive manner has calmed things down.
0:29:37 > 0:29:40- She calmed the situation, yeah. - She did calm the situation...
0:29:40 > 0:29:43Got him to, like, an agreeable state, really,
0:29:43 > 0:29:44which I think is very clever.
0:29:44 > 0:29:47So far, so good. Candidate one...
0:29:47 > 0:29:49Yeah, I'm impressed.
0:29:49 > 0:29:51Round two.
0:29:51 > 0:29:54What's to stop me from taking them now?
0:29:54 > 0:29:55I mean, come on, for God's sake...
0:29:55 > 0:29:58All it is, is putting it on there, but...
0:29:58 > 0:30:01Vito's trying a softly, softly approach to sort things out.
0:30:01 > 0:30:03- I can't...- This is for somebody's wedding.
0:30:03 > 0:30:05I empathise with you totally,
0:30:05 > 0:30:08I do understand, but it's not down to me, it's not my decision.
0:30:10 > 0:30:15If I... Come on, let's me and you have a quick chat. Is that OK?
0:30:15 > 0:30:16Why don't we try and persuade...?
0:30:16 > 0:30:19He's taken Ray to one side to find a solution.
0:30:19 > 0:30:21And make sure they get it before the weekend?
0:30:21 > 0:30:23I want to make sure with the facts, first.
0:30:23 > 0:30:25I won't be long.
0:30:25 > 0:30:27A couple of minutes and we'll be back with you.
0:30:27 > 0:30:28He wanted to resolve it
0:30:28 > 0:30:30away from the customer.
0:30:30 > 0:30:32Which is sound sense.
0:30:32 > 0:30:34So, well done, Vito, for that one.
0:30:34 > 0:30:36He's a very good actor, isn't he?
0:30:36 > 0:30:38God, he's frightened me to death now three occasions.
0:30:38 > 0:30:41- And ready to go again. - I think I'll sleep for weeks.
0:30:42 > 0:30:43You're still not allowed to use that
0:30:43 > 0:30:46- because it's still classed as an open...- Look...
0:30:46 > 0:30:48Look, I'm not going to get involved, yeah?
0:30:48 > 0:30:51I'm not going to get involved, cos I'm not sure what I'm talking about.
0:30:51 > 0:30:54- I need this...- The pressure's on and William's taking a back seat.
0:30:54 > 0:30:56I would be tempted, if it was me,
0:30:56 > 0:30:59to just load it on the trailer, I don't really see the problem -
0:30:59 > 0:31:01but this is clearly something I need to learn about,
0:31:01 > 0:31:03it's health and safety and what to...
0:31:03 > 0:31:05Is it all right if I just leave you with William?
0:31:05 > 0:31:07Yeah, leave him with me, yeah.
0:31:07 > 0:31:10- Sorry, I don't mean to leave you in a...- Right.
0:31:10 > 0:31:12- Back in two seconds.- So... Hmm...
0:31:12 > 0:31:14He should've gotten a little bit involved
0:31:14 > 0:31:17to try and learn that this is going to be some of these things,
0:31:17 > 0:31:19really, that he's going to have to deal with.
0:31:19 > 0:31:21Can I not just take it now? Come on.
0:31:21 > 0:31:23I'm not the boss, right?
0:31:23 > 0:31:25It's not for me, is it, to say...?
0:31:25 > 0:31:26I'm buggered if I'm paying for...
0:31:26 > 0:31:28Will changing the subject help?
0:31:28 > 0:31:31What's it like to drive, anyway? What's it like to drive?
0:31:31 > 0:31:34- It's a nice vehicle, isn't it? - Well, it's all right.
0:31:34 > 0:31:35King of the roads and all that.
0:31:35 > 0:31:36It's a bit fancy, really.
0:31:36 > 0:31:38He does come across more as a...
0:31:38 > 0:31:39car salesman...
0:31:39 > 0:31:42than a chocolate salesman...
0:31:42 > 0:31:44But if he can put wheels on a brazil nut, he'll go far.
0:31:49 > 0:31:52How's everything going today? All right, love?
0:31:52 > 0:31:55INDISTINCT CHATTER
0:31:55 > 0:31:57How's the dog?
0:31:57 > 0:32:00So far, the workplace tasks
0:32:00 > 0:32:01have focused on product knowledge
0:32:01 > 0:32:03and people skills.
0:32:03 > 0:32:06Just a quick call. Do you sell chocolates in your store?
0:32:06 > 0:32:10The next one will test who's got what it takes to do the job itself.
0:32:15 > 0:32:18Managing the telesales team to win new business
0:32:18 > 0:32:21is a key part of the role they've applied for.
0:32:21 > 0:32:22This is your chance to show us
0:32:22 > 0:32:25- what you can actually do with the telesales team.- OK.
0:32:25 > 0:32:27Your power hour starts now.
0:32:27 > 0:32:29Thank you.
0:32:29 > 0:32:32Hi, it's Ellie calling from Beech's Chocolates.
0:32:32 > 0:32:34The applicants will now work with the team
0:32:34 > 0:32:38to sell as much chocolate as they can in just 60 minutes.
0:32:38 > 0:32:42We're looking at selling the thins at a two-for-one offer.
0:32:42 > 0:32:44Vito starts with a short team pep talk...
0:32:44 > 0:32:47You've got to really make it your own -
0:32:47 > 0:32:49but be positive and be natural.
0:32:49 > 0:32:52..then it's 50 minutes of cold calling.
0:32:52 > 0:32:53Good afternoon, sir.
0:32:53 > 0:32:56My name's Sean, I'm calling from Beech's Fine Chocolates.
0:32:56 > 0:32:57How are you this morning?
0:32:57 > 0:32:59Do you know what time she'll be back?
0:32:59 > 0:33:02All right, then, not a problem. Thank you, bye-bye.
0:33:02 > 0:33:03OK.
0:33:03 > 0:33:06I feel as though he's a little bit out of his depth maybe.
0:33:06 > 0:33:07I don't know.
0:33:09 > 0:33:12Vito, thanks very much. Time's up.
0:33:12 > 0:33:15- OK, no sales unfortunately.- OK.
0:33:15 > 0:33:16So there's a big zero.
0:33:16 > 0:33:18- Any potential sales?- Yes, yeah. - Right, OK.
0:33:18 > 0:33:21I've got four call-backs that we need to do.
0:33:21 > 0:33:23So it's jammed tomorrow(!)
0:33:23 > 0:33:26William's rewriting the team's sales script.
0:33:28 > 0:33:30It might sound like it's teaching you to stroke eggs,
0:33:30 > 0:33:32or whatever the expression is,
0:33:32 > 0:33:34but we introduce ourselves as,
0:33:34 > 0:33:36"We're calling from Beech's Fine Chocolate, Preston,"
0:33:36 > 0:33:38I think it's quite important to say it's from Preston.
0:33:38 > 0:33:42Time's ticking and he's not actually done anything.
0:33:42 > 0:33:44So, going on to the second page...
0:33:44 > 0:33:47His briefing has been going for 30 minutes.
0:33:47 > 0:33:48I had time to go to the meeting.
0:33:50 > 0:33:51He's not started selling.
0:33:51 > 0:33:53No. Come on.
0:33:53 > 0:33:56There's no time left to sell any chocolate.
0:33:57 > 0:33:58Hello?
0:33:58 > 0:34:01Nancy's Tea Shop?
0:34:01 > 0:34:02Thanks, bye-bye.
0:34:02 > 0:34:05- We didn't get any sales, me included.- Right.
0:34:06 > 0:34:08Could you just come and help me look at this script...
0:34:08 > 0:34:11Karen's power hour starts with a team training session.
0:34:11 > 0:34:15How do we introduce ourselves to somebody?
0:34:15 > 0:34:18The idea's gone down well with the staff spies...
0:34:18 > 0:34:23I think she's doing OK, and brought them to her as well. I like that.
0:34:23 > 0:34:25..and when they hit the phones...
0:34:25 > 0:34:27You will do?
0:34:27 > 0:34:28..Karen's team gets a sale.
0:34:30 > 0:34:32Fantastic.
0:34:32 > 0:34:36SHE APPLAUDS
0:34:36 > 0:34:37Whoo!
0:34:37 > 0:34:40So, if you give yourself marks out of ten, how much would you give?
0:34:40 > 0:34:42I would give myself 11.
0:34:42 > 0:34:44THEY LAUGH
0:34:48 > 0:34:49Karen's riding high,
0:34:49 > 0:34:52but it's been another difficult day for William.
0:34:53 > 0:34:57He's worried he might be the one who goes home first.
0:34:58 > 0:35:00When I meet people for the first time,
0:35:00 > 0:35:03about half of people that I meet think I'm marvellous
0:35:03 > 0:35:05and the other half are not quite sure.
0:35:05 > 0:35:06Then after a couple of hours, they work me out
0:35:06 > 0:35:09and probably say, you know, "Do you ever switch off?"
0:35:09 > 0:35:10Or, "What's the real William?"
0:35:10 > 0:35:12Well, I'm telling you, this is the real William,
0:35:12 > 0:35:14I just worry that, you know,
0:35:14 > 0:35:18people think, "Actually, he's the village idiot," and he isn't.
0:35:18 > 0:35:22MUSIC: Didn't I Blow Your Mind This Time by The Delfonics
0:35:28 > 0:35:30WOMEN SING IN POLISH
0:35:33 > 0:35:36Does anybody want any trays or pads?
0:35:36 > 0:35:37Give me more trays, please.
0:35:40 > 0:35:43It's the morning of the mid-week vote.
0:35:43 > 0:35:45Amelia, no more.
0:35:45 > 0:35:48The workforce are reminding themselves of the candidates'
0:35:48 > 0:35:51performance over the last few days.
0:35:51 > 0:35:54He does come across more as a car salesman than a chocolate salesman.
0:35:54 > 0:35:57He's a Beech's person, I think.
0:35:57 > 0:35:59She forgot about gluten-free,
0:35:59 > 0:36:01which is a massive selling point for our range of products.
0:36:03 > 0:36:05Today, they'll decide in a ballot
0:36:05 > 0:36:07who will be leaving the process.
0:36:09 > 0:36:13The machinery has been shut down.
0:36:13 > 0:36:15Staff are collecting their ballot papers.
0:36:16 > 0:36:19They'll mark the applicants on key skills for the job.
0:36:19 > 0:36:22Can I just rest me banana and me cup on here?
0:36:24 > 0:36:26I feel a bit disappointed with my performance.
0:36:26 > 0:36:28I maybe could've done some tasks a bit better,
0:36:28 > 0:36:31but obviously you can't use that as an excuse.
0:36:31 > 0:36:36At the end of the day, everyone's in the same boat as me, simple as.
0:36:36 > 0:36:38Out of all three of them in our room,
0:36:38 > 0:36:40if they'd come for a job down there, I'd have picked Vito.
0:36:40 > 0:36:42Yes, I would. He was the slowest,
0:36:42 > 0:36:44but he was passionate and he was...
0:36:44 > 0:36:47And he apologised and he was a gentleman -
0:36:47 > 0:36:49but that's not going to sell chocolates.
0:36:49 > 0:36:51I'm a little bit nervous now.
0:36:52 > 0:36:54I'm hoping I've done enough to stay in.
0:36:56 > 0:36:58Hope.
0:36:58 > 0:37:00- Her personality didn't really show through...- No.
0:37:00 > 0:37:02..and I think she weren't in her comfort zone, was she?
0:37:02 > 0:37:05Because I think she could've been studying hard as well, Barbara...
0:37:05 > 0:37:07- She could've been. - ..not to make mistakes,
0:37:07 > 0:37:10so that's why I'm putting that down, giving her a bit of leeway there.
0:37:10 > 0:37:13I think it's very difficult to work out how I've done in this process.
0:37:13 > 0:37:15So I'm going to find out. Is it a yes? Is it a no?
0:37:15 > 0:37:18And I'll take it on the chin.
0:37:18 > 0:37:20When the going gets tough, no.
0:37:20 > 0:37:23He walked away from the confrontation, didn't he?
0:37:23 > 0:37:25- Yeah.- So you have to think about that.
0:37:26 > 0:37:29The staff are still divided over who's right for the job.
0:37:33 > 0:37:37The boss, Andrew Whiting, is worried about which one they'll send home.
0:37:38 > 0:37:40My job depends upon sales.
0:37:40 > 0:37:42The factory depends on sales.
0:37:42 > 0:37:45So, if we make the mistake of choosing somebody
0:37:45 > 0:37:46who can't do sales,
0:37:46 > 0:37:48then jobs are under threat.
0:37:48 > 0:37:50At the moment, for me,
0:37:50 > 0:37:53the only person who's shown any competence in delivering that
0:37:53 > 0:37:55is Karen.
0:37:55 > 0:37:57INDISTINCT CHATTER
0:37:57 > 0:37:59Will the staff vote for personality
0:37:59 > 0:38:01rather than sales skills?
0:38:03 > 0:38:04Morning, everybody.
0:38:04 > 0:38:08Now, today, we are going to be voting
0:38:08 > 0:38:12for the two candidates you want to continue with the process
0:38:12 > 0:38:14and then one candidate is going to be leaving the process
0:38:14 > 0:38:16after this meeting.
0:38:18 > 0:38:21The candidates are waiting in the boardroom.
0:38:21 > 0:38:24They've still no idea what's been going on behind the scenes.
0:38:25 > 0:38:28He really, really annoyed me because
0:38:28 > 0:38:30he butted into my presentation
0:38:30 > 0:38:32about two minutes in.
0:38:32 > 0:38:34Peter isn't pulling any punches...
0:38:35 > 0:38:39He's more suited to selling used cars than he is selling chocolate.
0:38:39 > 0:38:42..but Geraldine's quick to defend William.
0:38:42 > 0:38:45I just wanted to say, and I think Barbara will agree with me,
0:38:45 > 0:38:47it was a different side of things for us.
0:38:47 > 0:38:49William was on the shop floor with us but he was different,
0:38:49 > 0:38:53he really took to it down there on Barbara's feeding belt,
0:38:53 > 0:38:55as well as on mine.
0:38:55 > 0:38:58It's sales versus factory floor.
0:38:59 > 0:39:02But Barbara, the longest serving member of staff,
0:39:02 > 0:39:04wants to have her say.
0:39:04 > 0:39:08When I've listened to everything and I would suggest really,
0:39:08 > 0:39:11that you all have your own votes, that we must get this right -
0:39:11 > 0:39:13because if we don't get it right,
0:39:13 > 0:39:16Beech's is going down.
0:39:16 > 0:39:18We need somebody to take us forward,
0:39:18 > 0:39:19really forward
0:39:19 > 0:39:20and I think, personally,
0:39:20 > 0:39:22you've got to really listen.
0:39:22 > 0:39:24- We had a contribution, didn't we? - Yeah.
0:39:24 > 0:39:27But I really think these guys...
0:39:27 > 0:39:29You know, like Peter, Ray...
0:39:29 > 0:39:31These are the people that you should listen to
0:39:31 > 0:39:34because they know more about it than we do,
0:39:34 > 0:39:37but please get it right cos, if you don't, that's what it is, OK?
0:39:37 > 0:39:39- Yeah, well done, Barbara. - Thank you very much.
0:39:39 > 0:39:42APPLAUSE
0:39:48 > 0:39:50It's the moment of truth.
0:39:56 > 0:39:57KNOCK ON DOOR
0:39:59 > 0:40:02Hi. Can William come with me, please?
0:40:08 > 0:40:11- What, is it one at a time? - I don't know.
0:40:13 > 0:40:15William, hi, there.
0:40:15 > 0:40:18- Come on in, have a seat.- Thank you. - Make yourself comfortable.
0:40:18 > 0:40:20I want to thank you for taking part
0:40:20 > 0:40:22in this unique experiment this week.
0:40:22 > 0:40:27You had the opportunity to demonstrate what you could do and,
0:40:27 > 0:40:29on this occasion,
0:40:29 > 0:40:31I'm very sorry that it hasn't worked out for you,
0:40:31 > 0:40:34so I'm sorry that you are leaving the process
0:40:34 > 0:40:36as of now.
0:40:41 > 0:40:43Any...comments?
0:40:44 > 0:40:46Thank you very much. Thank you for the experience.
0:40:46 > 0:40:48It's been enjoyable, I've enjoyed it.
0:40:48 > 0:40:51and it's a memory I'll keep with me, Mr Whiting.
0:40:51 > 0:40:52Mm.
0:40:54 > 0:40:57I think the right decision has been made by the staff...
0:40:58 > 0:41:02..so I still buy into the positives of this process,
0:41:02 > 0:41:05although there are obviously some down sides
0:41:05 > 0:41:07that feel negative at the time.
0:41:09 > 0:41:13This whole process has made me reflect on who I am, as a person,
0:41:13 > 0:41:15and I think, you know, I've got to think very long and hard
0:41:15 > 0:41:18about what I do next with my career.
0:41:18 > 0:41:20Well done. Oh!
0:41:21 > 0:41:24I think I've realised now that the chocolate industry's not for me,
0:41:24 > 0:41:26possibly even maybe other industries
0:41:26 > 0:41:28and, actually, the pantomime's got my name on it.
0:41:28 > 0:41:32Probably Widow Twankey or... Well, let's make it Buttons, should we?
0:41:37 > 0:41:39Aw, it's a shame to see him go
0:41:39 > 0:41:40cos he was a nice guy, wasn't he?
0:41:40 > 0:41:42- He was really, wasn't he? - Really nice, yeah.
0:41:42 > 0:41:45It's a shame we didn't even get chance to say goodbye to him
0:41:45 > 0:41:46- or anything.- No, we didn't.
0:41:46 > 0:41:48Oh. Oh, well.
0:41:48 > 0:41:51- Can I just use your stapler? - Yeah, help yourself.
0:41:53 > 0:41:55Two candidates left...
0:41:56 > 0:41:58..a day to go until the final vote...
0:42:00 > 0:42:02..and the factory's buzzing.
0:42:03 > 0:42:05I feel more confident with Vito.
0:42:05 > 0:42:08I think he could, like, motivate people.
0:42:08 > 0:42:11I think he's quite on the quiet side and I think Karen just,
0:42:11 > 0:42:13- there's a little bit more... - Is she not too laid back?
0:42:13 > 0:42:15No, I don't think I'd put her at laid back.
0:42:17 > 0:42:20Vito and Karen will now go head-to-head
0:42:20 > 0:42:21in the toughest test yet.
0:42:27 > 0:42:31Tomorrow, they'll head out as ambassadors of the Beech's brand
0:42:31 > 0:42:35and present a new product to top industry experts.
0:42:35 > 0:42:38They're going to be asking you searching questions,
0:42:38 > 0:42:41so make sure you've done your homework on this.
0:42:41 > 0:42:45They've only a few hours to pull together a top-level sales pitch.
0:42:45 > 0:42:48Good afternoon, my name's Vito Cinardi.
0:42:48 > 0:42:50I'm here to introduce you to a brand-new product...
0:42:50 > 0:42:52An insight into what we do...
0:42:52 > 0:42:54- HE SIGHS - ..sort of thing.
0:42:54 > 0:42:57Quite serious now that we're getting into the final stages
0:42:57 > 0:43:01and I don't want to fluff this, so I'm going to smash it.
0:43:01 > 0:43:03So, let's test myself against the experts.
0:43:06 > 0:43:07Bring it on.
0:43:13 > 0:43:18TENSE MUSIC PLAYS
0:43:18 > 0:43:19Two formidable retail experts
0:43:19 > 0:43:22have arrived at a hotel outside Preston
0:43:22 > 0:43:25to put Karen and Vito through their paces.
0:43:29 > 0:43:33John Butler has worked as a senior buyer for two large UK supermarkets.
0:43:33 > 0:43:36He trains top sales executives how to pitch.
0:43:36 > 0:43:38What I want is real engagement,
0:43:38 > 0:43:40real rapport together.
0:43:40 > 0:43:42Get me in early on the selling story
0:43:42 > 0:43:44and they'll take me with them.
0:43:44 > 0:43:46Bill Grimsey is former chief executive
0:43:46 > 0:43:48of the food chain Iceland.
0:43:48 > 0:43:50He's a top retail consultant.
0:43:50 > 0:43:53I will not tolerate waffle.
0:43:53 > 0:43:55I want confidence and I want facts,
0:43:55 > 0:43:58and I want somebody to sell me the dream.
0:43:58 > 0:44:01They'll put Vito and Karen's sales skills
0:44:01 > 0:44:02to the ultimate test
0:44:02 > 0:44:05and feed back their views to the staff.
0:44:07 > 0:44:09It's just very nerve-racking,
0:44:09 > 0:44:11sat here waiting.
0:44:13 > 0:44:18My worst fear is making a complete fool of myself in front of everyone.
0:44:18 > 0:44:20They'll both present a new product,
0:44:20 > 0:44:22champagne truffles.
0:44:24 > 0:44:27Karen's first in with John Butler.
0:44:27 > 0:44:28Good morning, John. Nice to meet you.
0:44:28 > 0:44:30I'm Karen Todd from Beech's Fine Chocolates.
0:44:30 > 0:44:32- Nice to see you, have a seat. - Thank you.
0:44:32 > 0:44:34Do you mind if I just set up
0:44:34 > 0:44:35a couple of products for you to look at?
0:44:35 > 0:44:37- Yeah, of course.- Thank you.
0:44:42 > 0:44:44She's brought along a cupboard full of props.
0:44:53 > 0:44:55She's wasting valuable selling time.
0:45:03 > 0:45:04Hi, Vito.
0:45:04 > 0:45:06- Hi.- Bill Grimsey, nice to meet you.
0:45:06 > 0:45:07And you. And you.
0:45:07 > 0:45:10Will Vito's old school charm
0:45:10 > 0:45:13impress retail guru Bill Grimsey?
0:45:13 > 0:45:15Are you married? Or do you have a partner?
0:45:15 > 0:45:16Yeah, I'm married, yeah.
0:45:16 > 0:45:19OK. What happens normally when you have a bit of a...
0:45:19 > 0:45:21fall out with the, with the missus? Do you, do you...?
0:45:21 > 0:45:24Well, I don't think I'm typical, because I certainly...
0:45:24 > 0:45:26- OK!- I certainly wouldn't buy her a box of chocolates.
0:45:26 > 0:45:27OK, all right.
0:45:27 > 0:45:29I... We'll go the majority of men, shall we say?
0:45:29 > 0:45:31Naturally, men, we're a bit...
0:45:31 > 0:45:33You know, we don't really think things through sometimes
0:45:33 > 0:45:36- when it comes to women, or I don't, anyhow...- Really?
0:45:36 > 0:45:38I would buy them some chocolates, some flowers,
0:45:38 > 0:45:39take them out for a nice meal,
0:45:39 > 0:45:41whatever it's going to be
0:45:41 > 0:45:44and that thought then goes down to champagne truffles, because...
0:45:44 > 0:45:46I really don't think there's
0:45:46 > 0:45:48a big enough market in the UK
0:45:48 > 0:45:50of relationships falling out
0:45:50 > 0:45:52to sustain a continual...
0:45:52 > 0:45:54- Of course, of course. - ..purchase of these products.
0:45:55 > 0:45:59Karen's already used up three minutes doing her desktop display.
0:46:02 > 0:46:04I was very frustrated
0:46:04 > 0:46:07and I was highly tempted, as an ex-buyer,
0:46:07 > 0:46:08to let her sit down and say,
0:46:08 > 0:46:10"OK, well that's your five minutes up,"
0:46:10 > 0:46:12and I think that would've completely freaked her out.
0:46:12 > 0:46:14I think she needs to really reflect on
0:46:14 > 0:46:16how did she introduce herself and her product
0:46:16 > 0:46:17in those first five minutes?
0:46:17 > 0:46:20Because it was nearly a car crash for her.
0:46:20 > 0:46:22Thank you for your patience.
0:46:22 > 0:46:24Excuse me there.
0:46:25 > 0:46:27It's halfway through the week,
0:46:27 > 0:46:29you're the 17th supplier meeting I've had this week.
0:46:29 > 0:46:31- OK.- Why are your products different?
0:46:31 > 0:46:33The whole value of the company
0:46:33 > 0:46:35is the people that operate within it.
0:46:35 > 0:46:36We're like one big family.
0:46:36 > 0:46:40We're passionate about the product that we manufacture.
0:46:40 > 0:46:43What saved it for her was getting into the moment,
0:46:43 > 0:46:45getting into the pitch early,
0:46:45 > 0:46:47but listening to what was coming the other way.
0:46:47 > 0:46:50OK, look forward to seeing you in two week's time.
0:46:50 > 0:46:52- Thank you very much for your time. Thank you.- Well done.
0:46:52 > 0:46:55How many of those cases go on a pallet?
0:46:55 > 0:46:57- Um...- Or a layer on the pallet?
0:46:57 > 0:46:59I don't know, I'll have to get back to you on that.
0:46:59 > 0:47:01What's the code life on the product?
0:47:01 > 0:47:02The code life?
0:47:02 > 0:47:04Again, I don't know. I'll have to get back to you on that.
0:47:04 > 0:47:06- That'd be excellent. - Yeah, yeah, of course.
0:47:06 > 0:47:10- Thank you very much for your time. Thanks. Take care.- Bye-bye.- Bye-bye.
0:47:14 > 0:47:16Nice guy,
0:47:16 > 0:47:18but I think he lacked cutting edge,
0:47:18 > 0:47:20I think he lacked some knowledge
0:47:20 > 0:47:24and I think he lacked closing the deal.
0:47:27 > 0:47:29I've got a little presentation for you,
0:47:29 > 0:47:32- if you'd like to go through...- OK, thank you, that'll be very helpful.
0:47:32 > 0:47:35Karen's second pitch is off to a more decisive start.
0:47:35 > 0:47:38Beech's Fine Chocolates were established
0:47:38 > 0:47:40since 1920, based in Preston in Lancashire...
0:47:40 > 0:47:42So, what values do you put into a product?
0:47:42 > 0:47:45We only use natural ingredients in our products
0:47:45 > 0:47:47and we use premium quality ingredients,
0:47:47 > 0:47:49which we ethically source.
0:47:49 > 0:47:51She came in here well prepared,
0:47:51 > 0:47:53she'd got this - which
0:47:53 > 0:47:55ABSOLUTELY gave her a framework,
0:47:55 > 0:47:56something to nail,
0:47:56 > 0:47:59and it prevented me from doing...
0:47:59 > 0:48:01Taking control.
0:48:01 > 0:48:03I'll get back to you on Monday afternoon. Is that OK?
0:48:03 > 0:48:06- Good stuff.- It's been lovely to meet you.- Thanks for coming in.
0:48:06 > 0:48:07Thank you.
0:48:07 > 0:48:10Karen's had two successful meetings.
0:48:13 > 0:48:16Vito needs to be pitch perfect for John Butler.
0:48:18 > 0:48:21We would let you have these at £3.00, excluding VAT, per box.
0:48:23 > 0:48:24- OK, so...- Er, sorry, no...
0:48:24 > 0:48:27Sorry. Excuse me, it should be £2.50.
0:48:27 > 0:48:28Hang on. Do you know your numbers?
0:48:28 > 0:48:30I do, I apologise. That should be £2.50.
0:48:30 > 0:48:32OK, what margin am I making on that?
0:48:32 > 0:48:34You're retailing out at 5.99,
0:48:34 > 0:48:36approximately 50%.
0:48:38 > 0:48:40- No, because...- My maths aren't...
0:48:40 > 0:48:43- My maths aren't that great. - Vito, your maths are shocking.
0:48:43 > 0:48:46- All right, the 5.99 includes VAT. - It does.- I don't get the VAT.
0:48:46 > 0:48:48- Take the VAT off and calculate...- It's 4.99.
0:48:51 > 0:48:53You're really worrying me about your numbers, Vito.
0:48:53 > 0:48:56- Am I? OK, right.- Borrow it. I need to know what my margin is.
0:48:56 > 0:48:59I need to know YOU understand it as well.
0:49:04 > 0:49:07You'll have to excuse me, I haven't got my glasses on, which...
0:49:07 > 0:49:12Do you not think this should've been part of your fundamental prep, to work out what's in it for me?
0:49:12 > 0:49:14It should've been, yeah. Yep, you're quite right.
0:49:16 > 0:49:18I'll tell you what, Vito,
0:49:18 > 0:49:20I'm going to suggest you call yourself a time out,
0:49:20 > 0:49:23- you buy yourself some time to calculate...- OK.- ..these numbers...
0:49:23 > 0:49:26- All right.- I feel like you haven't put the prep into the numbers,
0:49:26 > 0:49:28you haven't really considered what's in it for me
0:49:28 > 0:49:31..and come back and see us with a proper commercial proposal.
0:49:31 > 0:49:33OK. Well, thank you for your time.
0:49:38 > 0:49:40Vito's crashed in the final task.
0:49:43 > 0:49:45I was shocking.
0:49:45 > 0:49:48Shocking today. Absolutely.
0:49:49 > 0:49:51HE SIGHS
0:50:02 > 0:50:03It's the day of reckoning.
0:50:05 > 0:50:09After secretly watching Karen and Vito all week,
0:50:09 > 0:50:13staff will finally decide who gets the job.
0:50:13 > 0:50:16It all depends for the future of Beech's today,
0:50:16 > 0:50:20so it's very important that we get it right.
0:50:20 > 0:50:22I just wonder what happens if we get it wrong.
0:50:26 > 0:50:28The last exit poll put Karen ahead.
0:50:29 > 0:50:33Can Vito turn things around at the 11th hour?
0:50:33 > 0:50:36I think Karen's great with the way she's come across
0:50:36 > 0:50:38and what she wants to do for the company...
0:50:38 > 0:50:41I like Vito. He's come across really nice.
0:50:41 > 0:50:44I think it's going to be a close vote today.
0:50:44 > 0:50:46Before the vote,
0:50:46 > 0:50:49the staff catch up with what happened at yesterday's sales pitch.
0:50:49 > 0:50:51What have you got for me today?
0:50:54 > 0:50:58He looks like fed up now. He's losing interest, isn't he?
0:50:58 > 0:50:59My maths aren't that great.
0:50:59 > 0:51:02Vito, your maths are shocking.
0:51:02 > 0:51:05Let's himself down all the time.
0:51:05 > 0:51:07Do you not think this should've been part of your fundamental prep,
0:51:07 > 0:51:09to work out what's in it for me?
0:51:09 > 0:51:11Oh, that's not good.
0:51:15 > 0:51:18Vito and Karen have been called to the factory.
0:51:19 > 0:51:22After five days being scored and assessed,
0:51:22 > 0:51:24it's time to reveal the big secret...
0:51:26 > 0:51:28..that it's not the boss,
0:51:28 > 0:51:31it's the staff who are doing the hiring.
0:51:31 > 0:51:34- Good morning, Andrew. - Vito, morning.
0:51:34 > 0:51:35Morning, Karen.
0:51:35 > 0:51:38- Morning, Andrew.- Morning.
0:51:38 > 0:51:41Over the week, you will have become aware of the fact
0:51:41 > 0:51:43- that we were scrutinising you. - Of course.
0:51:45 > 0:51:48In actual fact, it's not me that's making the decision
0:51:48 > 0:51:50about whether we hire you...
0:51:50 > 0:51:52OK.
0:51:53 > 0:51:55..it's the workforce.
0:51:56 > 0:51:57Right, OK.
0:51:57 > 0:51:59All right, fair enough.
0:51:59 > 0:52:02That's a bit of a surprise to say the least, but there you go.
0:52:02 > 0:52:05They're actually all waiting now in the canteen.
0:52:05 > 0:52:07They're going to ask you questions themselves.
0:52:07 > 0:52:10Oh, brilliant. Oh, my goodness.
0:52:13 > 0:52:15Let's go.
0:52:15 > 0:52:17I wouldn't say I'm nervous, but I'm nervous.
0:52:17 > 0:52:19Vito and Karen will give a speech
0:52:19 > 0:52:21and take questions from the floor.
0:52:21 > 0:52:24After catching up on all the tasks across the week,
0:52:24 > 0:52:28finally staff have the chance to put the candidates on the spot.
0:52:29 > 0:52:32APPLAUSE
0:52:36 > 0:52:40You come across as a really nice guy, which I know you are,
0:52:40 > 0:52:42but are you that bad at maths or...? You seemed to get...
0:52:42 > 0:52:45- No, I'm not. I'm pretty good at maths.- Were you just nervous?
0:52:45 > 0:52:47It was nerves, yeah. It was nerves.
0:52:47 > 0:52:49Unfortunately, Vito, that's a massive part
0:52:49 > 0:52:50of every presentation...
0:52:50 > 0:52:53- It is. You're right.- ..and you should've been well prepared there.
0:52:53 > 0:52:54Yes, fair enough.
0:52:56 > 0:52:59Do you not think that you should've made a little bit more effort
0:52:59 > 0:53:01with researching to the company and its product?
0:53:01 > 0:53:03You're right, you're right.
0:53:03 > 0:53:06Maybe a bit more research would have gone down a lot better.
0:53:06 > 0:53:07100%, Mark.
0:53:07 > 0:53:11The staff are disappointed with Vito's sales performance.
0:53:11 > 0:53:14He's got one more chance to win them over...
0:53:14 > 0:53:16with his speech.
0:53:16 > 0:53:19I wrote some stuff down, but I thought...
0:53:19 > 0:53:20"That's so insincere
0:53:20 > 0:53:23"because it's not the right way to go about it,"
0:53:23 > 0:53:25so we'll get rid of that, cos it's a load of rubbish.
0:53:25 > 0:53:28I'll put that there and I'll tell you from the heart.
0:53:28 > 0:53:29I'm a loyal guy,
0:53:29 > 0:53:31so you can always come to me any time you want
0:53:31 > 0:53:33with anything that you need to ask.
0:53:33 > 0:53:35Looking after each other
0:53:35 > 0:53:37is really, really important.
0:53:37 > 0:53:39So, what I can do for you guys,
0:53:39 > 0:53:40and hopefully you'll let me do it,
0:53:40 > 0:53:42is go out there and just do the best I can
0:53:42 > 0:53:44to get more business in for you guys.
0:53:44 > 0:53:46It's important that I do that
0:53:46 > 0:53:48to secure your futures
0:53:48 > 0:53:50and, you know, your kids' futures.
0:53:50 > 0:53:52He's got a lovely personality.
0:53:52 > 0:53:54Loyalty, trust, hard work,
0:53:54 > 0:53:56understanding...
0:53:56 > 0:53:58Yeah, but personality doesn't sell chocolates,
0:53:58 > 0:53:59in a way, does it, though?
0:53:59 > 0:54:01So, hopefully, you know, we can get on and do that.
0:54:01 > 0:54:04Thank you very much indeed, Vito, that's fantastic.
0:54:04 > 0:54:06APPLAUSE
0:54:06 > 0:54:10At the 11th hour, Vito's words have had a big impact on the workforce.
0:54:12 > 0:54:14I was impressed with that.
0:54:22 > 0:54:24Vito win.
0:54:24 > 0:54:26He came over very well, though, in his speech.
0:54:26 > 0:54:29I think he did really well there, really well.
0:54:31 > 0:54:34Karen's got a hard act to follow.
0:54:34 > 0:54:36APPLAUSE
0:54:38 > 0:54:40Thank you.
0:54:40 > 0:54:43Why did you take other Beech's products
0:54:43 > 0:54:45to the presentation yesterday?
0:54:45 > 0:54:47Beech's are moving forward.
0:54:47 > 0:54:49They've had a lot of history
0:54:49 > 0:54:52from what I knew about you
0:54:52 > 0:54:55when I used to buy your coffee creams for my dad.
0:55:00 > 0:55:02Do you feel like you're going to fit in with the company then
0:55:02 > 0:55:04if you get the job?
0:55:04 > 0:55:06Of course I am.
0:55:06 > 0:55:08Karen, what do you...? Were you shocked
0:55:08 > 0:55:10when you realised that we was going to... To get your job?
0:55:10 > 0:55:14I was shocked, but that's just how I'd have it...
0:55:14 > 0:55:16cos you are who are important.
0:55:16 > 0:55:18That's it. That's dead-on.
0:55:21 > 0:55:23Everything that you've got about your product
0:55:23 > 0:55:24is what I believe in.
0:55:26 > 0:55:28I'll bring my passion,
0:55:28 > 0:55:29determination to succeed
0:55:29 > 0:55:33to ensure that we're taking it forward for the next generation.
0:55:33 > 0:55:35I've met some really great people -
0:55:35 > 0:55:37so, whatever happens, I'm a winner
0:55:37 > 0:55:39and I just hope you choose me.
0:55:39 > 0:55:41APPLAUSE
0:55:41 > 0:55:45Has Karen's emotional pitch won the staff over?
0:55:48 > 0:55:50It's time to vote.
0:55:50 > 0:55:51Anybody need pens?
0:55:52 > 0:55:55I'm not sure which way it's going to go.
0:55:55 > 0:55:57I'll be waiting with bated breath
0:55:57 > 0:55:59to see who actually gets this job.
0:56:01 > 0:56:03I'm surprised it's so close,
0:56:03 > 0:56:04it's been going on all week.
0:56:04 > 0:56:08I was expecting, like, one person pulling miles away by now
0:56:08 > 0:56:10and like... But it's really, really tight.
0:56:11 > 0:56:14Well, I can officially declare then that the votes will now be counted.
0:56:20 > 0:56:23Andrew has the result.
0:56:23 > 0:56:26He's off to collect the successful candidate.
0:56:27 > 0:56:28Are we going to hold hands?
0:56:28 > 0:56:30No.
0:56:30 > 0:56:32- No.- Can I not hold your hand?- No.
0:56:32 > 0:56:34- Please?- No.
0:56:37 > 0:56:39Hello.
0:56:39 > 0:56:41Right, an anxious moment.
0:56:41 > 0:56:44The votes have been counted,
0:56:44 > 0:56:46so I can tell you now that,
0:56:46 > 0:56:48after all your efforts,
0:56:48 > 0:56:50the successful candidate is...
0:56:52 > 0:56:54He's here, he's here.
0:56:57 > 0:56:59..Karen.
0:56:59 > 0:57:02APPLAUSE
0:57:02 > 0:57:04Congratulations, congratulations.
0:57:04 > 0:57:07Karen Todd is the new business development manager
0:57:07 > 0:57:09at Beech's Fine Chocolates.
0:57:10 > 0:57:13And I'm really, really honoured that you've picked me.
0:57:13 > 0:57:15Thank you so much.
0:57:17 > 0:57:18They voted with their heads
0:57:18 > 0:57:20and they probably voted right.
0:57:20 > 0:57:23So, you know, good luck to Karen and good luck to Beech's.
0:57:23 > 0:57:24Well done. Yeah, I knew...
0:57:24 > 0:57:26They're already gelled together.
0:57:26 > 0:57:28We can hit the floor running, as it were -
0:57:28 > 0:57:30and my hat's off to the workforce
0:57:30 > 0:57:35for making the right decision at the right time for this company.
0:57:35 > 0:57:39I like that we've come from seeing somebody's profile on a video
0:57:39 > 0:57:41to finally making that decision
0:57:41 > 0:57:43and it's marvellous for us.
0:57:44 > 0:57:46I'm really, really chuffed.
0:57:46 > 0:57:49- Really chuffed.- I'll see out me retirement in five years
0:57:49 > 0:57:53and it will go on for the rest of the girls here. My friends, really.
0:57:54 > 0:57:55I'm really determined
0:57:55 > 0:57:57and I'm thrilled,
0:57:57 > 0:58:01and it's just a massive, massive honour.
0:58:02 > 0:58:05I don't think Beech's will be the same company
0:58:05 > 0:58:06after going through this process,
0:58:06 > 0:58:08I think we've seen people almost elated
0:58:08 > 0:58:10by being involved in this process,
0:58:10 > 0:58:14feeling so valued - and that makes all of the difference.
0:58:14 > 0:58:16Because we don't want it to end...
0:58:16 > 0:58:17Sorry.
0:58:17 > 0:58:19We want it to go on
0:58:19 > 0:58:21and I think Karen will take us there.
0:58:21 > 0:58:23- Yeah.- I'm just getting a bit sad
0:58:23 > 0:58:25because I'll be retiring
0:58:25 > 0:58:27and there's all these new things coming on,
0:58:27 > 0:58:29so I do wish them good luck.
0:58:29 > 0:58:31Look at what you're seeing here,
0:58:31 > 0:58:33that's the passion.
0:58:33 > 0:58:35If Karen gets that,
0:58:35 > 0:58:36then she'll be all right
0:58:36 > 0:58:40I hope so, I hope so, anyway. Yeah.