0:00:02 > 0:00:06From BBC Television Centre, welcome to The BBC 999 Awards.
0:00:09 > 0:00:12I think it's going to be an incredibly emotional night tonight.
0:00:12 > 0:00:15You can't really thank the emergency services enough, I think.
0:00:15 > 0:00:18We don't get much time to celebrate not just the successes,
0:00:18 > 0:00:21but the hard work that the emergency services do.
0:00:21 > 0:00:24All of them do such an amazing job and I think largely unrecognised.
0:00:24 > 0:00:27They deal with incredible difficulties every day,
0:00:27 > 0:00:30difficulties that most of us will never have to deal with or see.
0:00:30 > 0:00:31The risk their own lives to save others
0:00:31 > 0:00:34and people are very grateful for that.
0:00:34 > 0:00:36These are good people who've done good things.
0:00:36 > 0:00:40I think tonight is the night to say, "Actually, it is all about you."
0:00:40 > 0:00:42It's amazing to be here,
0:00:42 > 0:00:45to be able to appreciate the hard work that people do in the services.
0:00:45 > 0:00:49I think it's going to be a very inspiring and humbling night.
0:00:49 > 0:00:52I'm just looking forward to meeting the real heroes, really.
0:01:04 > 0:01:06Ladies and gentlemen, please welcome your hosts -
0:01:06 > 0:01:09Lenny Henry and Kirsty Young.
0:01:09 > 0:01:11APPLAUSE
0:01:28 > 0:01:31Good evening, and welcome to the first ever BBC 999 Awards.
0:01:31 > 0:01:33Come on!
0:01:33 > 0:01:34APPLAUSE
0:01:37 > 0:01:41Tonight, you'll hear remarkable stories of astonishing bravery,
0:01:41 > 0:01:44supreme ability and selfless dedication,
0:01:44 > 0:01:48as we honour the extraordinary work of the UK's emergency services.
0:01:48 > 0:01:50We'll be presenting these awards to members of the police,
0:01:50 > 0:01:54fire and ambulance services, coastal and mountain rescue teams
0:01:54 > 0:01:57and nine hundred and ninety-nine operat... Blimey, we'll be here all night!
0:01:57 > 0:01:59Sorry, that's 999 operators. Sorry about that.
0:02:01 > 0:02:04What he's trying to say is that every minute of the day,
0:02:04 > 0:02:06every day of the year, the emergency services
0:02:06 > 0:02:11go to unbelievable lengths to make each and every one of us safe.
0:02:11 > 0:02:14Tonight, we have some incredible stories to tell you.
0:02:14 > 0:02:17Here's just a taste of what's to come.
0:02:18 > 0:02:22I just happened to be the person that was called on that day
0:02:22 > 0:02:23and had to make that decision.
0:02:25 > 0:02:28A balloon trapped in a pylon is not an everyday occurrence.
0:02:28 > 0:02:30All you could see was orange flames.
0:02:30 > 0:02:34I heard the fear, the anxiety, the terror in his voice, straightaway.
0:02:34 > 0:02:37We knew that the crew on board were in danger.
0:02:40 > 0:02:44It became pretty obvious that his heart had stopped beating.
0:02:44 > 0:02:46We all wanted the patient out,
0:02:46 > 0:02:48but we knew it was not going to be a quick rescue.
0:02:48 > 0:02:51He'd made a decision he was going to stay with that patient till the very end.
0:02:51 > 0:02:57To make a life-changing decision like that takes some nerve.
0:02:57 > 0:02:59He must really care about people.
0:02:59 > 0:03:02He doesn't just see it as a job, it's his way of life.
0:03:02 > 0:03:04He would do it again. No ifs or buts.
0:03:04 > 0:03:07I want to show you something that you might just enjoy.
0:03:07 > 0:03:10Ladies and gentlemen, Mr Ashraf Uddin!
0:03:13 > 0:03:14To me, he's a hero.
0:03:14 > 0:03:17I'm very lucky that they were around that night.
0:03:17 > 0:03:19I wouldn't be alive today.
0:03:19 > 0:03:23They're special people to my life and they're like my angels.
0:03:24 > 0:03:25I won't forget it now.
0:03:27 > 0:03:29APPLAUSE
0:03:32 > 0:03:36Well, I have a feeling it's going to be quite an emotional evening.
0:03:36 > 0:03:40These services are vital to many people, like the woman in Wales
0:03:40 > 0:03:43who dialled 999 to ask how it took to roast a turkey
0:03:43 > 0:03:45because she didn't want to poison her family.
0:03:45 > 0:03:47The operator said,
0:03:47 > 0:03:50"You cook it, love. If you do poison them, give us another ring."
0:03:50 > 0:03:52Or the student who rang the police
0:03:52 > 0:03:55because he was trapped in an ironing board.
0:03:55 > 0:03:58First of all, what was a student doing near an ironing board?
0:03:58 > 0:04:00Was he trying to find out what it was?
0:04:00 > 0:04:04Perhaps he thought was an exercise machine and was trying to row it into the kitchen.
0:04:04 > 0:04:06I thought we'd get the frivolous ones out of the way.
0:04:06 > 0:04:09Thank you for that. Tonight, we are going to be presenting 12 awards,
0:04:09 > 0:04:13most of which were nominated from within the emergency services themselves.
0:04:13 > 0:04:16An eminent panel of judges then decided on the winners.
0:04:16 > 0:04:18For every award we present tonight,
0:04:18 > 0:04:20there are countless other heroes and heroines
0:04:20 > 0:04:22to whom we owe our lives and safety.
0:04:22 > 0:04:26The number 999 is a number we all know about,
0:04:26 > 0:04:28but one we never want to call.
0:04:28 > 0:04:32Tonight, all our stories start with a 999 phone call.
0:04:32 > 0:04:34It has been, as you can imagine, really hard singling out
0:04:34 > 0:04:37individuals for our awards, not least because
0:04:37 > 0:04:39the people who work in the emergency services
0:04:39 > 0:04:41say it's all about teamwork.
0:04:41 > 0:04:44And our first award is a perfect example.
0:04:44 > 0:04:48Without the combined efforts of four members of the Gloucestershire police force,
0:04:48 > 0:04:51it's unlikely that van driver John Naughton would be with us today.
0:04:51 > 0:04:53'Police emergency.
0:04:53 > 0:04:56'I'm on the A48 towards the Bore pub.
0:04:56 > 0:04:58'There's a van, a car is on fire,
0:04:58 > 0:05:00'and there's somebody trapped in the van.
0:05:00 > 0:05:03'I can see him waving. The car's on fire.
0:05:03 > 0:05:07'OK. We'll get the fire service as soon as possible.'
0:05:07 > 0:05:09The initial report was vehicle on fire.
0:05:09 > 0:05:12What size of fire we were unaware at that time.
0:05:12 > 0:05:14All you could see was orange flames
0:05:14 > 0:05:18literally rolling over the front of the windscreen.
0:05:18 > 0:05:20Your adrenaline kicks in.
0:05:20 > 0:05:21You could feel the heat and the smoke.
0:05:21 > 0:05:24- It was quite a horrific scene. - My first thought was, "Oh, my God."
0:05:24 > 0:05:26Despite the obvious danger,
0:05:26 > 0:05:29Hayley and Stuart ran towards the burning van.
0:05:29 > 0:05:32There was no way I was going to get in through the driver's door,
0:05:32 > 0:05:33absolutely no way, because of the flames.
0:05:33 > 0:05:36I can remember the heat against my face, against my arm.
0:05:36 > 0:05:40The steering column in the car just literally collapsed.
0:05:40 > 0:05:42Could not move his legs.
0:05:42 > 0:05:45The fire was now dangerously close to the van's fuel tank.
0:05:45 > 0:05:48It was getting hotter and hotter and hotter in there
0:05:48 > 0:05:50and then I heard the first explosion.
0:05:51 > 0:05:54The driver was John Naughton, a father of five.
0:05:54 > 0:05:56He said, "It's OK, leave me.
0:05:56 > 0:05:59"I've phoned my wife and my daughter, just leave me."
0:05:59 > 0:06:02I thought, "We've got to get him out. We've got to get him out."
0:06:02 > 0:06:04Hayley and Stuart refused to give up hope.
0:06:04 > 0:06:06But time was running out.
0:06:06 > 0:06:09It was then that PCs Jon Cann and Simon Wilson arrived on the scene.
0:06:09 > 0:06:11We just ran straight to the scene.
0:06:11 > 0:06:14Our attention was getting that driver out of the van.
0:06:14 > 0:06:18The flames, the heat, the fluids on the road, time was ticking.
0:06:18 > 0:06:20I said, "We need to get him out.
0:06:20 > 0:06:23"We can't seem to free his legs, it needs the four of us to pull him."
0:06:23 > 0:06:27It was a case of, "Right, we're doing this, we've got to do it."
0:06:29 > 0:06:31The strength and bravery of the four officers working together
0:06:31 > 0:06:33was enough to free John...
0:06:35 > 0:06:36..saving his life.
0:06:38 > 0:06:40My mum came to wake me and my brother up.
0:06:40 > 0:06:43My dad, he was in the van, and he rang her.
0:06:44 > 0:06:48She just said, "Accident," that's all I can remember.
0:06:48 > 0:06:49Said that he was in a crash
0:06:49 > 0:06:52and said he didn't think he was going to make it.
0:06:52 > 0:06:58I don't think I would be able to leave him dying like that without trying.
0:06:58 > 0:07:03At the time we did a job, and I think, looking back,
0:07:03 > 0:07:06we realised that we'd done a pretty good job.
0:07:06 > 0:07:09Some people would call it crazy or stupid,
0:07:09 > 0:07:12but you just think, "Well, this person needs our help
0:07:12 > 0:07:15"and we're the only people here to do it," you know.
0:07:15 > 0:07:16When you talk to the individuals,
0:07:16 > 0:07:19they never, ever describe themselves as brave.
0:07:19 > 0:07:20It was very brave indeed.
0:07:20 > 0:07:23I'm very grateful and honoured to be able to represent these officers,
0:07:23 > 0:07:26because the things they do are brave
0:07:26 > 0:07:28and they're very extraordinary people.
0:07:28 > 0:07:32Another five minutes, ten minutes...
0:07:32 > 0:07:34I don't think I would have been here.
0:07:38 > 0:07:40I don't really want to think about it.
0:07:40 > 0:07:43It would have changed everything really, wouldn't it?
0:07:43 > 0:07:46I'm just glad that he's here and
0:07:46 > 0:07:49what could have happened is something that doesn't cross my mind,
0:07:49 > 0:07:50I try to block it out.
0:07:53 > 0:07:58I'm very lucky that they were around that night and got there in time.
0:07:58 > 0:08:01Thank you isn't enough.
0:08:03 > 0:08:05Ladies and gentlemen,
0:08:05 > 0:08:07our staggeringly brave team of police officers -
0:08:07 > 0:08:11Hayley Howes, Stuart Dudfield, Jon Cann and Simon Wilson.
0:08:13 > 0:08:15# Shake it out, shake it out Oh, whoa
0:08:15 > 0:08:17# Shake it out, shake it out
0:08:17 > 0:08:21# Shake it out, shake it out Oh, whoa
0:08:21 > 0:08:23# It's hard to dance with a devil on your back
0:08:23 > 0:08:25# So shake him off
0:08:25 > 0:08:28# Oh, woah
0:08:30 > 0:08:34# I am done with my graceless heart... #
0:08:35 > 0:08:38So to present the team with their award,
0:08:38 > 0:08:40please welcome a TV cop who broke all the rules
0:08:40 > 0:08:43and an Olympic athlete who broke all the records.
0:08:43 > 0:08:47Ladies and gentlemen, Philip Glenister and Dame Kelly Holmes.
0:08:47 > 0:08:48# Oh, I swear to you
0:08:48 > 0:08:50# I'll be there for you
0:08:50 > 0:08:53# This is not a drive-by
0:08:53 > 0:08:56# Just a shy guy
0:08:56 > 0:08:58# Looking for a two-ply
0:08:58 > 0:09:02# Hefty bag to hold my love
0:09:02 > 0:09:06# When you move me everything is groovy... #
0:09:06 > 0:09:10First of all, from both of us, congratulations on the award.
0:09:10 > 0:09:13We were just wondering, how long did this whole episode take?
0:09:13 > 0:09:17Time really wasn't something that you put into it.
0:09:17 > 0:09:20You get there and you think and you just deal with it.
0:09:20 > 0:09:22At the time, when I got into the van with him, he said,
0:09:22 > 0:09:24"It's all right, leave me,
0:09:24 > 0:09:27"I've phoned my wife, I've phoned my daughter and I've said goodbye."
0:09:27 > 0:09:30I'm like, "Don't be so silly, we're getting you out! Come on!"
0:09:30 > 0:09:32And he said, "No, no,
0:09:32 > 0:09:35"I've said my goodbyes, thank you very much, just leave me."
0:09:35 > 0:09:36I went, "No."
0:09:36 > 0:09:38I said, "Come on, you're a big bloke,
0:09:38 > 0:09:40"I need you to help me get you out of here."
0:09:40 > 0:09:42And to be fair, I couldn't do it on my own
0:09:42 > 0:09:44and if these three guys hadn't have been here,
0:09:44 > 0:09:47then I wouldn't have been able to have done it.
0:09:47 > 0:09:49Was there any moment of panic, though?
0:09:49 > 0:09:51I don't think I could have that conversation...
0:09:51 > 0:09:52Did you take his seat belt off?
0:09:54 > 0:09:57Luckily they haven't played the radio recording.
0:09:57 > 0:09:59I think some of it might have been bleeped out
0:09:59 > 0:10:01when we initially got there!
0:10:01 > 0:10:05I think when the van started to explode, I think it was,
0:10:05 > 0:10:08"Oh, this isn't very good, the van's started to explode!
0:10:08 > 0:10:12"But there's still a guy trapped and we need to get him out."
0:10:12 > 0:10:15Well done. What would Gene Hunt have done in that situation?
0:10:18 > 0:10:20He would have probably sent Raymondo in.
0:10:20 > 0:10:21LAUGHTER
0:10:21 > 0:10:24Please show your appreciation to Philip, Kelly
0:10:24 > 0:10:26and most of all police officers Hayley Howes, Jon Cann,
0:10:26 > 0:10:28Stuart Dudfield and Simon Wilson.
0:10:28 > 0:10:30APPLAUSE
0:10:37 > 0:10:40- Fantastic. That's an amazing story. - A brilliant team.
0:10:40 > 0:10:45Now paramedics are so often on the front line of most 999 calls.
0:10:45 > 0:10:48When you think of a paramedic, you tend to think of an ambulance
0:10:48 > 0:10:52but the story we're about to tell you starts up in the sky.
0:10:52 > 0:10:55Earlier this year, Aneurin Heath and his Welsh air ambulance crew
0:10:55 > 0:10:58were called out to a severely injured man trapped on a beach.
0:10:58 > 0:11:01To make matters worse, the tide was coming in.
0:11:01 > 0:11:03When the call came in,
0:11:03 > 0:11:05the information control gave us was limited.
0:11:05 > 0:11:08We decided to get airborne immediately.
0:11:08 > 0:11:11We didn't know the extent of his injuries at that particular point.
0:11:11 > 0:11:14The only information we had was that he'd fallen off the cliff.
0:11:14 > 0:11:16We scoured up and down the beach until we could find the patient
0:11:16 > 0:11:19and his partner on the rock face.
0:11:19 > 0:11:22One of us needed to get to him to assess his situation.
0:11:22 > 0:11:26This obviously was a time-critical job
0:11:26 > 0:11:29purely because the water, you can tell, was coming quite rapidly.
0:11:29 > 0:11:31The only way to get to this patient
0:11:31 > 0:11:35was actually land the aircraft in the cove itself.
0:11:35 > 0:11:38You need a landing site about the size of a tennis court.
0:11:38 > 0:11:41This was a bit smaller than that.
0:11:41 > 0:11:42You go into automatic mode.
0:11:42 > 0:11:46That patient down below is not going to live unless we get in here.
0:11:46 > 0:11:50Grant said, "As soon as I land on the beach, you have to get out immediately, I can't stay here."
0:11:50 > 0:11:52I didn't hesitate, got out of the aircraft,
0:11:52 > 0:11:55closed the door, and Grant took off.
0:11:55 > 0:11:58As soon as I examined the patient,
0:11:58 > 0:12:01I understood immediately the life-threatening condition he was in.
0:12:01 > 0:12:03Aneurin was in automatic mode.
0:12:03 > 0:12:06He was in complete concentration on the patient
0:12:06 > 0:12:09and didn't realise the actual water coming in on the cove.
0:12:10 > 0:12:13The only way to get the casualty out of the cove
0:12:13 > 0:12:16would be to winch him out, but this was a job for an RAF Sea King
0:12:16 > 0:12:18which would take ten minutes to arrive
0:12:18 > 0:12:21and the one thing they didn't have was time.
0:12:21 > 0:12:23The tide was coming in rapidly.
0:12:23 > 0:12:25They were running out of time and he'd made a decision
0:12:25 > 0:12:28he was going to say with that patient to the very end.
0:12:28 > 0:12:30The water had actually come over
0:12:30 > 0:12:33the top of the patient's face at one particular time.
0:12:33 > 0:12:35He probably would have had about 15 minutes
0:12:35 > 0:12:37before he was actually submerged.
0:12:37 > 0:12:42Aneurin was waist deep in water, trying to keep the patient afloat.
0:12:42 > 0:12:45In the back of my mind, I knew I was up against time
0:12:45 > 0:12:48and we needed to move a little bit quicker.
0:12:48 > 0:12:52We were in really extreme conditions, if you like.
0:12:52 > 0:12:56It was at that particular point that the RAF Sea King helicopter came.
0:12:56 > 0:12:59It was probably just the right time to winch them out...
0:13:01 > 0:13:04..otherwise we'd be talking about a different story.
0:13:04 > 0:13:06To me, he's a hero.
0:13:06 > 0:13:12He's put my son's life before his own as far as I'm concerned.
0:13:12 > 0:13:17Anybody that can do that deserves everything anyone can give him.
0:13:17 > 0:13:20I think the easiest way to explain it would be,
0:13:20 > 0:13:22if any of my family were ever in need of somebody,
0:13:22 > 0:13:25Aneurin is the person I'd want to be turning up.
0:13:25 > 0:13:29You know, he would do it again, Aneurin would do that job again.
0:13:29 > 0:13:31No ifs or buts.
0:13:31 > 0:13:35He wouldn't even think about his own life or the risk to his own life,
0:13:35 > 0:13:38he would do that job again if it came up.
0:13:38 > 0:13:40There are a lot of other paramedics out there
0:13:40 > 0:13:43who do the same job as I do not just in Wales,
0:13:43 > 0:13:47but elsewhere as well, who find themselves in difficult circumstances
0:13:47 > 0:13:51and would have probably done the same thing if they'd been in my shoes.
0:13:51 > 0:13:54I could never thank him enough. Never, ever.
0:13:54 > 0:13:59Because without him, now I wouldn't have a son.
0:14:00 > 0:14:04Ladies and gentlemen, please welcome paramedic Aneurin Heath.
0:14:04 > 0:14:06APPLAUSE
0:14:19 > 0:14:24You were the last man to take the credit. Well done, fantastic.
0:14:24 > 0:14:27And to present the award, please welcome the only man
0:14:27 > 0:14:29tall enough to be Miranda Hart's on-screen love interest,
0:14:29 > 0:14:31and a woman that's about to return to EastEnders,
0:14:31 > 0:14:34sending shock waves around Albert Square,
0:14:34 > 0:14:36ladies and gentlemen, Tom Ellis and Letitia Dean.
0:14:36 > 0:14:39# Baby, you light up my world like nobody else
0:14:39 > 0:14:43# The way that you flip your hair gets me overwhelmed
0:14:43 > 0:14:47# But when you smile at the ground it ain't hard to tell
0:14:47 > 0:14:50# You don't know... #
0:14:50 > 0:14:52- Congratulations. - Thank you, thank you.
0:14:52 > 0:14:56- Oh, two kisses there, please! - Congratulations.
0:14:56 > 0:14:59Well, we'd like to present this to you for absolute wonderful bravery.
0:14:59 > 0:15:01We were just looking at the VT backstage,
0:15:01 > 0:15:03and just thinking, that period between waiting
0:15:03 > 0:15:08for the Sea King helicopter to come, I mean, was there ever a moment where you thought,
0:15:08 > 0:15:10"This isn't going to arrive," or were you confident?
0:15:10 > 0:15:13- Was there something inside you? - Er, no, I wasn't, really.
0:15:13 > 0:15:14LAUGHTER
0:15:14 > 0:15:16OK!
0:15:16 > 0:15:21As you said on the TV, that the time and tide was against us, unfortunately.
0:15:23 > 0:15:27It was a case of, I was on my own down the bottom there,
0:15:27 > 0:15:29but what you've got to think is that I had a good backup team.
0:15:29 > 0:15:32Basically, we are a team on the aircraft,
0:15:32 > 0:15:35and I can't thank Grant enough.
0:15:35 > 0:15:37His skill and dedication of getting me
0:15:37 > 0:15:40into that particular tight spot saved his life as well.
0:15:40 > 0:15:42- So you share this award with him? - I share it with him.
0:15:42 > 0:15:44- Congratulations. - Thank you very much.
0:15:44 > 0:15:48Show your thanks, then, please, to Tom, Letitia and Aneurin.
0:15:48 > 0:15:52CHEERING AND APPLAUSE
0:15:53 > 0:15:54Throughout tonight's ceremony,
0:15:54 > 0:15:57we'll be presenting three Special Recognition awards.
0:15:57 > 0:16:00These are for a person or a team who have made an outstanding
0:16:00 > 0:16:04contribution to the emergency services in one way or another.
0:16:04 > 0:16:07Our first Special Recognition award goes to a firefighter,
0:16:07 > 0:16:10a brave man who's saved countless lives here in the UK.
0:16:10 > 0:16:12However, he decided to take those skills and use them
0:16:12 > 0:16:14all around the world,
0:16:14 > 0:16:17saving hundreds of lives wherever disaster strikes.
0:16:17 > 0:16:21I joined Lincolnshire Fire and Rescue in 1975,
0:16:21 > 0:16:26but about two years earlier than that,
0:16:26 > 0:16:30I joined work's fire brigade, so I've been in and around fire brigades
0:16:30 > 0:16:36since about 1973, and, yeah, never looked back since then, I suppose.
0:16:36 > 0:16:40Neil's reputation is one just of an absolutely really nice guy.
0:16:40 > 0:16:43He's interested in people, he loves the job that he does,
0:16:43 > 0:16:46he's interested in the community he serves
0:16:46 > 0:16:49and he's a very good firefighter as well.
0:16:49 > 0:16:53But in 1989, Neil decided to take his work further afield,
0:16:53 > 0:16:57setting up an international search and rescue team based in Lincolnshire.
0:16:57 > 0:17:01What appealed to me about it was that I felt we had
0:17:01 > 0:17:05knowledge and skills that weren't being used to their full and in that environment
0:17:05 > 0:17:11that we could use them to assist the people that were in distress.
0:17:12 > 0:17:15His first major challenge came in 2001.
0:17:15 > 0:17:18In India, the first earthquake that I went to,
0:17:18 > 0:17:24I went on the back of a scooter from our base camp to the incident.
0:17:24 > 0:17:26My team went in a taxi
0:17:26 > 0:17:28and a few hand tools went in the back of a pickup truck.
0:17:28 > 0:17:35And with that, I was expected to rescue about 70 people.
0:17:35 > 0:17:38Neil and his team have assisted in rescue operations
0:17:38 > 0:17:43in Pakistan, Japan and Haiti, saving hundreds of lives.
0:17:45 > 0:17:48One of the most triumphant occasions,
0:17:48 > 0:17:52we'd been working to release a young girl from a basement.
0:17:52 > 0:17:56The time period, I think, was six or seven hours.
0:17:56 > 0:18:00And when we got her out, it was...everybody was just so happy.
0:18:08 > 0:18:09When you go to these earthquakes,
0:18:09 > 0:18:13and Neil's seen a lot of tragedy, but he's also had
0:18:13 > 0:18:16a lot of success as well, and again, it's the inspirational leadership,
0:18:16 > 0:18:21you actually pull somebody out of the debris,
0:18:21 > 0:18:25and that's why we do it, and that's why we're thankful for people like Neil.
0:18:25 > 0:18:27He doesn't just see it as a job, it's his way of life,
0:18:27 > 0:18:30it's what he gets up in the morning for,
0:18:30 > 0:18:32to make sure that everything always improves,
0:18:32 > 0:18:35so, yeah, I really couldn't think of anybody more deserving than this.
0:18:35 > 0:18:39We're expecting Neil to retire in June-July of next year,
0:18:39 > 0:18:43and obviously, with a character of Neil's standing and experience,
0:18:43 > 0:18:46it's going to be a huge hole in the service to fill.
0:18:46 > 0:18:49I feel as though he's representing me and he's representing
0:18:49 > 0:18:54the guys who initially started off on this journey, 25 years ago.
0:18:54 > 0:18:58So, yes, he deserves it. He deserves it on behalf of all of us.
0:19:02 > 0:19:06What a truly inspirational man. In fact, Neil is so incredible,
0:19:06 > 0:19:09we thought it'd be nice to give him just a little surprise.
0:19:09 > 0:19:12We found out that Neil loves cars, and he also loves his music,
0:19:12 > 0:19:13in particular, the singer Rumer.
0:19:13 > 0:19:17- Add Amanda Byram into the mix, and Neil was in...- Amanda Byram?!
0:19:18 > 0:19:21- ..for the surprise of his life.- Cor!
0:19:23 > 0:19:26OK, so, Neil has absolutely no idea that I'm here today.
0:19:26 > 0:19:28He hasn't got a clue what's lined up for him,
0:19:28 > 0:19:31but I have a very, very special surprise.
0:19:31 > 0:19:34So I really hope he's home. Or this could get embarrassing.
0:19:34 > 0:19:37- DOORBELL RINGS - He's getting the fright of his life.
0:19:39 > 0:19:41It's definitely the right house?
0:19:41 > 0:19:43DOORBELL RINGS TWICE
0:19:44 > 0:19:45SHE MOUTHS
0:19:45 > 0:19:49- Hello there. Hi.- Hello. - I'm Amanda Byram. How you doing?
0:19:49 > 0:19:54- All right, thank you. - I'm actually on a special mission from the BBC today.
0:19:54 > 0:19:57- Oh, right.- Hmm.
0:19:57 > 0:19:59- Are you all right? - Yeah, yeah. Bit shocked.
0:19:59 > 0:20:02Are you doing anything, are you ready to go out?
0:20:02 > 0:20:05- You want to take a spin with me? - I am ready, yeah.- All right. Come with me, then.
0:20:05 > 0:20:07- TIGER ROARS - What do you reckon?
0:20:07 > 0:20:08- Looks fantastic.- Pretty decent, eh?
0:20:08 > 0:20:12Well, I've heard you're a bit of a petrolhead. Is that true?
0:20:12 > 0:20:16- Yeah, I like my cars.- You feel the need for speed?- Yeah.- All right.
0:20:16 > 0:20:18- Well, how about you drive, then, eh?- Oh, yeah!
0:20:18 > 0:20:21ENGINE ROARS
0:20:38 > 0:20:42- Is this the local, then?- This is. - All right. Let's go for a jar.- Yeah.
0:20:42 > 0:20:44Now, what Neil doesn't know is that his family and colleagues
0:20:44 > 0:20:46are waiting for him in the pub.
0:20:48 > 0:20:50THEY ALL CHEER
0:20:53 > 0:20:58- Do you recognise a face or two here, Neil?- Just a few, yeah!
0:20:58 > 0:21:00Look at you!
0:21:00 > 0:21:03We are here to thank you,
0:21:03 > 0:21:06Neil, for your outstanding career in the fire service.
0:21:06 > 0:21:09An absolute true inspiration, Neil.
0:21:09 > 0:21:11CHEERING AND APPLAUSE
0:21:13 > 0:21:17There's just, er, the teeny, eeny little matter of, what was it again?
0:21:17 > 0:21:20Oh, yeah, the fact that you have won a BBC 999 Award, Neil.
0:21:20 > 0:21:22Congratulations!
0:21:22 > 0:21:25THEY CHEER
0:21:27 > 0:21:30So, that's not all. I've got something else up my sleeve tonight.
0:21:30 > 0:21:32We know who your favourite singer is.
0:21:32 > 0:21:37And, er, they have decided that you are special enough to come
0:21:37 > 0:21:39and perform just for you, here tonight.
0:21:39 > 0:21:41- Really?- Yeah.
0:21:41 > 0:21:42LAUGHTER
0:21:42 > 0:21:49So, Neil, and ladies and gentlemen, I give you Rumer!
0:21:49 > 0:21:51CHEERING AND APPLAUSE
0:21:51 > 0:21:53- There she is!- (Wow!)
0:21:56 > 0:22:01# Ooh, you make me live
0:22:01 > 0:22:04# Oh, you're the best friend
0:22:04 > 0:22:06# That I ever had
0:22:06 > 0:22:09# I've been with you such a long time
0:22:09 > 0:22:11# You're my sunshine
0:22:11 > 0:22:14# And I want you to know
0:22:14 > 0:22:16# That my feelings are true
0:22:16 > 0:22:18# I really love you
0:22:18 > 0:22:22# Ooh, you're my best friend
0:22:22 > 0:22:24# Ooh, you're my best friend. #
0:22:24 > 0:22:27CHEERING AND APPLAUSE
0:22:31 > 0:22:35Ladies and gentlemen, we are proud to welcome to the stage
0:22:35 > 0:22:36Neil Fritzsche!
0:22:36 > 0:22:40CHEERING AND APPLAUSE
0:22:49 > 0:22:52As Lenny said earlier, being part of the emergency services,
0:22:52 > 0:22:56in particular the fire service, it's all about teamwork,
0:22:56 > 0:22:58it's not about the individual, so whilst I'm honoured
0:22:58 > 0:23:02to have this lifetime award, I've worked in many and with many fantastic teams
0:23:02 > 0:23:06and people throughout my time in the fire service.
0:23:06 > 0:23:08Thank you very much,
0:23:08 > 0:23:10and thank you to everybody that I know that's helped me in my career.
0:23:10 > 0:23:13It's truly very much appreciated.
0:23:13 > 0:23:15APPLAUSE
0:23:21 > 0:23:24Our next award is for Mountain Rescue.
0:23:24 > 0:23:27Throughout the UK, there are 80 mountain rescue teams
0:23:27 > 0:23:30who, at a moment's notice, drop everything and head out into some of the most
0:23:30 > 0:23:33hostile environments in the UK. What you might not know
0:23:33 > 0:23:35is the mountain rescue teams are volunteers.
0:23:35 > 0:23:38- They really are heroes. - The rescue that you are about to see
0:23:38 > 0:23:41happened last November in the Lake District.
0:23:41 > 0:23:45Eddie Hurst had slipped and fallen 300 feet down a rock face.
0:23:45 > 0:23:47It was an incredibly difficult
0:23:47 > 0:23:51and complicated rescue that took 32 men and women to complete.
0:23:54 > 0:24:00The only information we had was that a walker had fallen 300 foot.
0:24:00 > 0:24:01Basically, you drop everything
0:24:01 > 0:24:03and you just leave the house as quickly as you can.
0:24:03 > 0:24:06SIRENS BLARE
0:24:07 > 0:24:09Straight away, because of the nature
0:24:09 > 0:24:11of where it's at, in Lorton Gully,
0:24:11 > 0:24:13it was going to be a complicated rescue.
0:24:15 > 0:24:17We know it is particularly dangerous ground.
0:24:17 > 0:24:19Rocky drops all the way down,
0:24:19 > 0:24:22it is always on your mind that this might be a fatality.
0:24:25 > 0:24:30When we arrived, it was clear that he was in a bad situation.
0:24:30 > 0:24:33He had fallen 300 foot onto this ledge and, luckily,
0:24:33 > 0:24:35he managed to stop himself.
0:24:35 > 0:24:38The fact that he had stopped was a miracle, really.
0:24:38 > 0:24:41We could see him hanging on to bits of heather, basically.
0:24:41 > 0:24:45Immediately below him, there's a 100 foot vertical drop.
0:24:47 > 0:24:49He was clinging on for dear life
0:24:49 > 0:24:52and it was really a case of how much longer is he going to hold on to this for?
0:24:52 > 0:24:56Our first priority was to get in and secure the casualty.
0:24:56 > 0:24:59Daylight was fading. We knew it was going to get dark soon,
0:24:59 > 0:25:01the temperature would start to drop.
0:25:03 > 0:25:07It had the potential to go very, very wrong, that situation.
0:25:07 > 0:25:09The team managed to reach the casualty
0:25:09 > 0:25:13but securing him and assessing his injuries over a 100 foot drop
0:25:13 > 0:25:15wasn't going to be easy.
0:25:15 > 0:25:18Your mind starts to think about how on earth are we going to get
0:25:18 > 0:25:20this person off the face?
0:25:20 > 0:25:24The best way to actually get the casualty out was to lift him.
0:25:24 > 0:25:27It was very difficult to get enough people around him
0:25:27 > 0:25:31to actually safely lift him onto the stretcher.
0:25:31 > 0:25:34We've got to get this guy secured as fast as possible.
0:25:34 > 0:25:35It'd be foolish to say we weren't scared.
0:25:35 > 0:25:39It took 32 men and women just under two hours.
0:25:39 > 0:25:42But thanks to these brave volunteers,
0:25:42 > 0:25:44the casualty was airlifted to safety,
0:25:44 > 0:25:47amazingly only suffering minor injuries.
0:25:47 > 0:25:51If we hadn't got to him in the time we had,
0:25:51 > 0:25:54then I dread to think of what might have happened.
0:25:56 > 0:25:59- I think the team saved his life. - This was a tough call-out.
0:25:59 > 0:26:01It was a long call-out.
0:26:01 > 0:26:04It was, for all intents and purposes, a dangerous call-out.
0:26:04 > 0:26:08Everybody that was out there was doing a vital piece of work.
0:26:09 > 0:26:14Being a member of Cockermouth Mountain Rescue Team is something that I am eternally proud of.
0:26:14 > 0:26:17We're all unpaid volunteers from all walks of life.
0:26:17 > 0:26:21It really is 40 friends working together.
0:26:21 > 0:26:25It's a way of life and it's an extra family, really.
0:26:25 > 0:26:30I'm biased, so I think it's the best team in the world.
0:26:30 > 0:26:32It's a large part of my life.
0:26:32 > 0:26:34It takes up a lot of time in my life,
0:26:34 > 0:26:39but I'm quite happy to give up that time and give something back.
0:26:39 > 0:26:43They are the most amazing group of people
0:26:43 > 0:26:47and I am so, so privileged to be part of them.
0:26:48 > 0:26:51Please welcome to the stage the Cockermouth Mountain Rescue Team.
0:27:15 > 0:27:18I'll catch up with the kissing in a minute.
0:27:18 > 0:27:20To present the award, an impassioned hill walker
0:27:20 > 0:27:23and a multitalented star of stage and screen.
0:27:23 > 0:27:25Please welcome both Julia Bradbury and John Barrowman.
0:27:25 > 0:27:33APPLAUSE
0:27:41 > 0:27:44I don't mind all the kissing.
0:27:44 > 0:27:45It's not a problem.
0:27:45 > 0:27:48We work with mountain rescue teams quite a lot on Countryfile.
0:27:48 > 0:27:53And I've been privileged enough to be involved in some of your training exercises.
0:27:53 > 0:27:57I'd like to reiterate that all the gentlemen and ladies involved in mountain rescue
0:27:57 > 0:28:00are volunteers so it's an incredible job that they do, giving up their time.
0:28:00 > 0:28:03Eddie, who was part of that film, can't be here tonight,
0:28:03 > 0:28:04but he's got these words to say.
0:28:04 > 0:28:06"I would never have got out of that gully of my own.
0:28:06 > 0:28:11"I was so lucky to survive the fall and lucky that they were very quick to rescue me.
0:28:11 > 0:28:14"I'd like to thank the Cockermouth Mountain Rescue Team.
0:28:14 > 0:28:17"I wouldn't be here today if it weren't for them. They do incredible work."
0:28:19 > 0:28:21I think it's important to realise that this was just
0:28:21 > 0:28:25one rescue of hundreds that are carried out every year
0:28:25 > 0:28:27by the 50+ mountain rescue teams in England and Wales.
0:28:27 > 0:28:32And they're all unpaid volunteers. So this was just one.
0:28:32 > 0:28:33Thank you very much,
0:28:33 > 0:28:35and well done to you and all the team.
0:28:35 > 0:28:43APPLAUSE
0:28:43 > 0:28:45When we started work on these awards,
0:28:45 > 0:28:48we received hundreds of nominations across all the categories,
0:28:48 > 0:28:49reflecting all the hard work,
0:28:49 > 0:28:53bravery and courage of the emergency services throughout the country.
0:28:53 > 0:28:55It's not just casualties who are affected
0:28:55 > 0:28:59when people need emergency help. Family and friends feel the impact
0:28:59 > 0:29:01when someone they love is in trouble.
0:29:01 > 0:29:04Here's Dame Helen Mirren and some more people
0:29:04 > 0:29:07who just want to say a very heartfelt thank you.
0:29:07 > 0:29:09Good evening. Almost a year ago,
0:29:09 > 0:29:13a friend of mine had his life saved by a volunteer paramedic
0:29:13 > 0:29:17when he collapsed at a film premiere. Since that incident,
0:29:17 > 0:29:21I have become patron of the Voluntary Responder Group and I am now
0:29:21 > 0:29:27so aware of the great work the emergency services do every single day.
0:29:27 > 0:29:30Thanks to police officers, fire officers and paramedics,
0:29:30 > 0:29:34my friend Chris is alive to tell his story.
0:29:34 > 0:29:38I was on my way to a film premiere. And I had a cardiac arrest.
0:29:38 > 0:29:40Had I not been standing where I was standing,
0:29:40 > 0:29:43surrounded by those amazing people, I would be dead.
0:29:43 > 0:29:45I'd just like to say thank you, Al Moore,
0:29:45 > 0:29:48John Stuart, Ross Ferguson and the guys for saving my life.
0:29:48 > 0:29:50Here are some more tributes
0:29:50 > 0:29:52from other people who wouldn't be around either
0:29:52 > 0:29:54if it wasn't for the incredible work
0:29:54 > 0:29:56of the emergency services and volunteers.
0:29:58 > 0:30:01Danielle Woldie would like to thank Fiona Thompson
0:30:01 > 0:30:04who gave her two-year-old son CPR by the side of the road
0:30:04 > 0:30:06when he stopped breathing.
0:30:07 > 0:30:10Lottie Taylor was badly injured after her horses bolted,
0:30:10 > 0:30:12dragging her along the ground.
0:30:12 > 0:30:15Air ambulance paramedic Stuart Plumbley
0:30:15 > 0:30:16had to treat her on the scene.
0:30:16 > 0:30:18If it wasn't for him,
0:30:18 > 0:30:22and the air ambulance, I don't think I'd be sitting here today.
0:30:23 > 0:30:26Gavin Boyce wants to express his gratitude to police officers
0:30:26 > 0:30:29Ed Inglis and Jess Hallybone who resuscitated him
0:30:29 > 0:30:34after he suffered a cardiac arrest when he was out running.
0:30:34 > 0:30:37Catherine Edgington would like to thank East Anglia Air Ambulance
0:30:37 > 0:30:41for their help when she suffered from anaphylactic shock.
0:30:42 > 0:30:45Nick Harper fell while climbing Ben Nevis in Scotland.
0:30:45 > 0:30:48There was definitely a question mark whether I was going to live.
0:30:48 > 0:30:50I owe my life to Lochaber Rescue Team.
0:30:50 > 0:30:53And they have my eternal thanks and gratitude.
0:30:53 > 0:30:56APPLAUSE
0:30:56 > 0:31:01Brilliant. Of course, all of our award winners are heroes
0:31:01 > 0:31:04but to be a hero, you don't have to be a member of the emergency services.
0:31:04 > 0:31:06Our next hero is an ordinary school teacher
0:31:06 > 0:31:08who does something extraordinary.
0:31:08 > 0:31:11He gives up every spare moment volunteering to help others.
0:31:11 > 0:31:14Let me tell you that everyone who knows Ashraf Uddin
0:31:14 > 0:31:18in London's Forest Gate knows that he really is a local hero.
0:31:18 > 0:31:21I wanted to join St John Ambulance mainly to help
0:31:21 > 0:31:25the local community and to actually learn first aid skills.
0:31:26 > 0:31:31He's a great person and always willing to help and go out
0:31:31 > 0:31:33and do various different duties.
0:31:33 > 0:31:34Ash is one in a million.
0:31:34 > 0:31:36You wouldn't find a lot of people like Ash,
0:31:36 > 0:31:39especially in this day and age.
0:31:39 > 0:31:43It's the little school fetes, it's the little walkathons,
0:31:43 > 0:31:44little events that happens
0:31:44 > 0:31:47that he's quite willing to actually do as well.
0:31:49 > 0:31:52Ashraf is so committed to St John Ambulance that each year
0:31:52 > 0:31:55he gives up to 700 hours of his time.
0:31:55 > 0:31:58I am a very busy man but thankfully my family are very supportive of me.
0:31:58 > 0:32:01Imagine your friend has just fallen off a tree
0:32:01 > 0:32:03when he was climbing up there to get a ball.
0:32:03 > 0:32:07Would you know how to make an emergency 999 call?
0:32:07 > 0:32:11But Ashraf's real passion is passing on his knowledge
0:32:11 > 0:32:13to the next generation of lifesavers.
0:32:13 > 0:32:16It gives me an opportunity to work with the community
0:32:16 > 0:32:20and being able to deliver first aid sessions and promoting the work to young people.
0:32:23 > 0:32:26Ashraf is a really fantastic teacher.
0:32:26 > 0:32:29The kids really enjoy going to his lessons. He's passionate
0:32:29 > 0:32:31about making a difference to them.
0:32:31 > 0:32:33He shares his learning experiences with them.
0:32:33 > 0:32:37And I know the kids leave the lessons feeling, you know,
0:32:37 > 0:32:39they really learned something today
0:32:39 > 0:32:42and they can transfer that knowledge into their daily lives.
0:32:42 > 0:32:44His lessons aren't boring
0:32:44 > 0:32:47and you don't want to tune out as soon as he starts speaking
0:32:47 > 0:32:48like some other teachers.
0:32:48 > 0:32:51Make sure your fingers don't touch the rib.
0:32:51 > 0:32:53Make sure your arms are nice and straight.
0:32:53 > 0:32:55You never know, when we're older,
0:32:55 > 0:33:01we might even get to be like Ashraf, be all nice and helping people.
0:33:02 > 0:33:04Ash is very deserving of this award
0:33:04 > 0:33:06because there's not a lot of people like him who go out
0:33:06 > 0:33:08on so many occasions to help other people
0:33:08 > 0:33:10and so far out of their way, as well.
0:33:10 > 0:33:14I think the things that motivate Ashraf are the community,
0:33:14 > 0:33:17working together, helping people.
0:33:17 > 0:33:20He has a young family, he has a full-time job, but, yet,
0:33:20 > 0:33:25he finds time to go out there and to do the community work, you know.
0:33:25 > 0:33:27- I take my hat off to the man. - This guy must...
0:33:27 > 0:33:29he must really care about people.
0:33:29 > 0:33:32Well done, Ashraf!
0:33:32 > 0:33:37Fantastic. Now, we wanted to make a bit of a song and dance for Ashraf to say thank you,
0:33:37 > 0:33:39so we sent him to Trafalgar Square,
0:33:39 > 0:33:42not just to see the pigeons, but for London's West End Live
0:33:42 > 0:33:44for a big surprise from Mr Showbusiness himself,
0:33:44 > 0:33:48EastEnders' John Partridge!
0:33:50 > 0:33:54Ashraf thinks he's filming a documentary about St John Ambulance.
0:33:54 > 0:33:56Little does he know that we're about to surprise him
0:33:56 > 0:33:59in front of thousands of people.
0:33:59 > 0:34:04West End Live, make some noise! Listen, ladies and gentlemen,
0:34:04 > 0:34:06I am here to welcome somebody onto the stage
0:34:06 > 0:34:09who is a very, very special guy.
0:34:09 > 0:34:12Now the person that I'm looking for, I think,
0:34:12 > 0:34:16is over here and that is Mr Ashraf Uddin.
0:34:16 > 0:34:20If you could just make your way up to the stage, please, Ashraf.
0:34:20 > 0:34:21Now, listen, ladies and gentlemen,
0:34:21 > 0:34:23when Ashraf comes up here onto the stage,
0:34:23 > 0:34:28can you please make a really, really, REALLY lot of noise for him
0:34:28 > 0:34:30because he's really a truly special guy.
0:34:30 > 0:34:32Ladies and gentlemen, Mr Ashraf Uddin!
0:34:32 > 0:34:36CHEERING AND APPLAUSE
0:34:36 > 0:34:38- How are you doing there, Ashraf? - Very well, thank you.
0:34:38 > 0:34:41Now, have you got any idea what I'm doing here today?
0:34:41 > 0:34:43Not really.
0:34:43 > 0:34:45Well, ladies and gentlemen,
0:34:45 > 0:34:50this man has been nominated for a BBC 999 Award.
0:34:50 > 0:34:53CHEERING AND APPLAUSE
0:34:53 > 0:34:57Now, Ashraf, not only have you been nominated for this BBC 999 Award,
0:34:57 > 0:35:01but I am here to tell you that you are the winner...
0:35:01 > 0:35:04- Oh, wow.- ..you are the winner of our Local Hero Award.
0:35:04 > 0:35:07And that is for the outstanding contribution you make
0:35:07 > 0:35:11with St John Ambulance. You are a truly amazing guy.
0:35:11 > 0:35:14CHEERING AND APPLAUSE
0:35:14 > 0:35:16APPLAUSE
0:35:18 > 0:35:22So, ladies and gentlemen, please meet our local hero, Ashraf Uddin.
0:35:22 > 0:35:30APPLAUSE
0:35:34 > 0:35:37- Well done. How fantastic is that? - Brilliant. This is amazing.
0:35:37 > 0:35:40- Thank you. - Is there anything you'd like to say?
0:35:40 > 0:35:42Yeah, I just really want to thank the BBC
0:35:42 > 0:35:44for the effort they've actually put into this
0:35:44 > 0:35:46and helping recognise the good work
0:35:46 > 0:35:50of the emergency services and volunteers and, most importantly,
0:35:50 > 0:35:54my family, my wife, Collie, and my two children, Amelia and Jamil,
0:35:54 > 0:35:58- because, obviously, you know... - They don't see you?- Yeah.
0:35:58 > 0:36:00Voluntary work takes up a lot of time
0:36:00 > 0:36:03so, yeah, I want to thank them for their patience
0:36:03 > 0:36:05and their support as well.
0:36:05 > 0:36:10Ladies and gentlemen, our local hero, Ashraf Uddin. He's brilliant.
0:36:16 > 0:36:18Let's get on with our next presentation,
0:36:18 > 0:36:22the BBC 999 Award for Coastal Rescue.
0:36:22 > 0:36:25Back in January, Patrick Smart and Veronica Bower-Feek
0:36:25 > 0:36:30were part of a crew of seven on a sailing trip off the Kent coast.
0:36:30 > 0:36:33Sailing conditions were good to begin with but, as we all know,
0:36:33 > 0:36:36the British weather is somewhat unpredictable, and before too long,
0:36:36 > 0:36:42they were battling force 11 gales and nine metre high waves.
0:36:42 > 0:36:45'..widespread gales, if not severe gales.'
0:36:45 > 0:36:49Winds could get to 60, 70, maybe even 80 miles an hour.
0:36:49 > 0:36:52The sea conditions were absolutely horrific.
0:36:52 > 0:36:54And I genuinely did think at that time there was
0:36:54 > 0:36:57a very good chance we were going to capsize.
0:36:58 > 0:37:00Waves were the size of houses.
0:37:00 > 0:37:03Nobody could control a boat like this in conditions like this.
0:37:03 > 0:37:07At 5:40am, RNLI Dungeness was launched.
0:37:07 > 0:37:10Conditions weren't good. We're talking gale force ten.
0:37:10 > 0:37:15Five, six metre swells at times. Driving rain. It was really rough.
0:37:15 > 0:37:17In the back of your mind, you're apprehensive.
0:37:17 > 0:37:19You don't know what you're going to find.
0:37:19 > 0:37:23You're readying yourself for any scenario, really.
0:37:28 > 0:37:30When we found the vessel, straightaway,
0:37:30 > 0:37:32things had already gone very wrong.
0:37:32 > 0:37:37Their sails had been blown out and she was listing over quite heavily.
0:37:37 > 0:37:40We knew that the crew on board were in danger.
0:37:40 > 0:37:43Initially, he was making progress with his engine.
0:37:43 > 0:37:46Within five minutes of this, the situation changed.
0:37:54 > 0:37:56This wave came up behind us.
0:37:58 > 0:38:00And it threw the helmsman against the helm.
0:38:00 > 0:38:03We'd lost our power, we'd lost our steering,
0:38:03 > 0:38:05we'd been hit by an extremely big wave
0:38:05 > 0:38:07and the helmsman had been injured.
0:38:07 > 0:38:11- Everybody was seasick. - People do die in such circumstances.
0:38:11 > 0:38:15One cabin member started to send text messages to her daughter saying goodbye.
0:38:15 > 0:38:17It was absolutely a life or death situation,
0:38:17 > 0:38:18without a shadow of a doubt.
0:38:18 > 0:38:21The situation was critical.
0:38:21 > 0:38:24Failing to attach a tow rope, they were left with no other choice.
0:38:24 > 0:38:27Garry would have to jump aboard the yacht.
0:38:27 > 0:38:29You know you've got to get it right.
0:38:29 > 0:38:31Get it wrong, you'll go down between the two vessels.
0:38:31 > 0:38:33You could well get crushed between the two.
0:38:33 > 0:38:35The sea was so rough,
0:38:35 > 0:38:38the two boats were of different heights from each other,
0:38:38 > 0:38:40incredibly difficult.
0:38:40 > 0:38:43We came along to the stern of him and Garry was all ready to go.
0:38:48 > 0:38:51I was lying down below, extremely seasick, very cold,
0:38:51 > 0:38:54probably hypothermic.
0:38:54 > 0:38:57And this face appeared in the hatchway. And it was Garry.
0:38:57 > 0:39:00And it was the best thing that could have happened
0:39:00 > 0:39:03and I realised at that point that we were likely to survive.
0:39:05 > 0:39:07But the crew weren't safe yet.
0:39:07 > 0:39:10Garry still had to attach a tow rope to the yacht.
0:39:12 > 0:39:15You had to hang on. You had to hang on for life.
0:39:15 > 0:39:18There was a possibility I could have been washed overboard at any time.
0:39:18 > 0:39:19It was a matter of watching the seas
0:39:19 > 0:39:23and hanging on at the critical times to make sure you stayed on board,
0:39:23 > 0:39:25but we managed to get the tow re-established.
0:39:25 > 0:39:27In 25 years I've been on the lifeboat,
0:39:27 > 0:39:29I think this is probably the most difficult
0:39:29 > 0:39:32and dramatic rescue we've had to endure.
0:39:34 > 0:39:38Being on this rescue makes you realise just how dangerous
0:39:38 > 0:39:41the sea can be and it makes me extremely proud to be
0:39:41 > 0:39:44part of the crew of Dungeness lifeboat
0:39:44 > 0:39:47and part of the RNLI as a whole. Very proud indeed.
0:39:47 > 0:39:51The best person I could have picked to go on that yacht was Garry.
0:39:51 > 0:39:54And he done a tremendous job. Top man.
0:39:54 > 0:39:58I don't think Garry even considered his own safety.
0:39:58 > 0:40:01I think that he had a job to do and he knew he had a job to do
0:40:01 > 0:40:02and he just did it.
0:40:02 > 0:40:05I think it's more than likely that if Garry hadn't done
0:40:05 > 0:40:09what he did, I wouldn't be alive today.
0:40:09 > 0:40:12He's a lovely man, clearly very brave.
0:40:12 > 0:40:16He did a fantastic job on that day and I owe him my life.
0:40:18 > 0:40:22Please welcome the incredibly brave RNLI crewman Garry Clarke.
0:40:35 > 0:40:40I tell you what, my heart was in my mouth watching that. Fantastic.
0:40:40 > 0:40:42- Fantastic.- And now to present Garry with his award,
0:40:42 > 0:40:45please welcome reigning Strictly champion Harry Judd
0:40:45 > 0:40:48and his fantastic co-finalist Chelsee Healey.
0:40:48 > 0:40:56APPLAUSE
0:41:03 > 0:41:06Congratulations, Garry.
0:41:06 > 0:41:09You really are an inspirational man and it is an honour to meet you.
0:41:09 > 0:41:13- Thank you very much indeed.- Chelsee's right. Pleased to meet you, Garry.
0:41:13 > 0:41:17I think what's even more remarkable is the fact that it's voluntary work.
0:41:17 > 0:41:20Yeah, well, I enjoy it and I'm very proud to be part of the RNLI,
0:41:20 > 0:41:22and I thoroughly enjoy doing it.
0:41:22 > 0:41:24That's incredible and it's an honour to meet you. Thank you.
0:41:24 > 0:41:26Garry, is there anything you'd like to say?
0:41:26 > 0:41:28There's a lot of people, it's not just me,
0:41:28 > 0:41:32there's 60-odd people that help run the Dungeness lifeboat and I'd really like to accept
0:41:32 > 0:41:35this award on behalf of everybody there.
0:41:35 > 0:41:38Please show your appreciation to Harry and Chelsee
0:41:38 > 0:41:40and to our 999 Award winner Garry Clarke.
0:41:40 > 0:41:45APPLAUSE
0:41:48 > 0:41:50Now, our next Special Recognition Award
0:41:50 > 0:41:54goes to a paramedic for the Welsh Ambulance Service, Giovanni Riva.
0:41:54 > 0:41:57(ACCENT) That's right, isn't it, doesn't it look you go-go-goch.
0:41:57 > 0:42:02During his 20 years as a paramedic, Giovanni has fathered 19 babies...
0:42:02 > 0:42:03sorry, that's delivered 19...
0:42:03 > 0:42:09Sorry, 19 babies in emergency situations. I'm so sorry, Kirsty.
0:42:09 > 0:42:13I cannot believe you said that. Let's play the film, Lenny.
0:42:14 > 0:42:16I never thought...
0:42:17 > 0:42:22..ever thought to join the Ambulance Service or do first aid.
0:42:22 > 0:42:26Far, far from it. When I was a kid, I just wanted to be a soldier.
0:42:26 > 0:42:30Giovanni moved to Wales from Sardinia in 1983
0:42:30 > 0:42:34and started working for the Ambulance Service two years later.
0:42:34 > 0:42:40The nickname Babe Magnet, I think my colleagues use it as banter.
0:42:41 > 0:42:44But, you know, I do enjoy it. I like the name.
0:42:45 > 0:42:48Gio qualified as a paramedic in 1991
0:42:48 > 0:42:51and became well known for one particular aspect of his job.
0:42:51 > 0:42:56I delivered about 19 babies so far in my career.
0:42:56 > 0:42:59And, at one time, I believe I was holding the record
0:42:59 > 0:43:02of the most deliveries in Wales by a paramedic.
0:43:02 > 0:43:06I've been in the job 32 years and I've delivered five.
0:43:06 > 0:43:11One day, in a 12-hour period, I delivered three babies.
0:43:11 > 0:43:14I perfectly remember at the end of that shift saying,
0:43:14 > 0:43:18"If I get another baby again, I'm going to quit this job."
0:43:18 > 0:43:20It's so stressful.
0:43:20 > 0:43:21He's the only paramedic I know
0:43:21 > 0:43:24that delivered so many children. He's the only paramedic I know
0:43:24 > 0:43:27that wouldn't want to go to that job again.
0:43:27 > 0:43:31Even at the start, you've got two lives on your hands.
0:43:31 > 0:43:34One of the women who'll always be grateful to Gio
0:43:34 > 0:43:37is Amanda James who, four years ago, went into labour at home.
0:43:37 > 0:43:39All of a sudden, in the bathroom,
0:43:39 > 0:43:42I realised this baby was going to be coming very soon.
0:43:42 > 0:43:47So my husband ran downstairs. Straightaway, 999 and waited,
0:43:47 > 0:43:52prayed they would get there in time, and, thankfully, someone did.
0:43:52 > 0:43:55You're just walking in this house,
0:43:55 > 0:43:59you're expecting to deliver a baby without knowing
0:43:59 > 0:44:02if there's any previous problem.
0:44:02 > 0:44:06He examined me and realised that the baby was actually breech.
0:44:06 > 0:44:12She had turned. Very frightening for me, I had no idea whatsoever.
0:44:12 > 0:44:15And it was very difficult.
0:44:15 > 0:44:19But then he put his skills into practice and delivered the baby.
0:44:19 > 0:44:22Gio reassured me that he could do it and that we would just
0:44:22 > 0:44:26get on with it, which we did, and he was fantastic.
0:44:26 > 0:44:30He's going to be a friend for life. He's Shona's guardian angel.
0:44:30 > 0:44:33To me, he's definitely a hero.
0:44:34 > 0:44:38He's the type of person that is knowledgeable and you know
0:44:38 > 0:44:41that you've always got good backup when Giovanni is with you.
0:44:41 > 0:44:46He should get special recognition for what he's put into the service, what he gives to the public,
0:44:46 > 0:44:48and he doesn't expect anything back for it.
0:44:48 > 0:44:50It's a commitment. It's a commitment to humanity
0:44:50 > 0:44:55to make sure that the best possible treatment is given.
0:44:55 > 0:44:58And Giovanni is that special person that fetches it to people.
0:44:58 > 0:45:03You make a difference, you know. Lots of people say, "You save life."
0:45:03 > 0:45:09And really, you do save lives sometimes. You actually help people.
0:45:09 > 0:45:14He is a lovely guy, really friendly, does loads for charity.
0:45:14 > 0:45:16And I'm really proud to call him my friend.
0:45:16 > 0:45:17- KIRSTY:- Extraordinary.
0:45:17 > 0:45:20You've got to love him. Ladies and gentlemen, Giovanni Riva.
0:45:20 > 0:45:26APPLAUSE
0:45:34 > 0:45:38And to present Giovanni with his award, taking to the floor
0:45:38 > 0:45:39are the strictly sensational
0:45:39 > 0:45:41Bruno Tonioli and Craig Revel Horwood!
0:45:51 > 0:45:53Giovanni!
0:45:53 > 0:45:55- Ciao. Come stai? - Sei italiano.- Si, si.
0:45:55 > 0:45:58You know we have something in common.
0:45:58 > 0:46:01- We're both Italian...- Yes. - We both can deliver...
0:46:01 > 0:46:03LAUGHTER
0:46:03 > 0:46:06In my case, it stops at pizza.
0:46:06 > 0:46:10Maybe we should do something together. You do the baby, I do the catering.
0:46:10 > 0:46:14I think there's an idea there, Craig, don't you think?
0:46:14 > 0:46:15Yeah, I don't think so, Bruno.
0:46:15 > 0:46:17Actually, you're a much better man than I, darling.
0:46:17 > 0:46:21There's no way I could look at any of that mess.
0:46:21 > 0:46:22LAUGHTER
0:46:22 > 0:46:25It's the cleaning up. It's OK, it's the cleaning up.
0:46:25 > 0:46:28Giovanni, do you want to say anything?
0:46:28 > 0:46:31Just come to the microphone and take over for a second.
0:46:31 > 0:46:32I'm really speechless.
0:46:32 > 0:46:35That was the first time I've been speechless, really.
0:46:35 > 0:46:39I'd really like to thank everybody for this award.
0:46:39 > 0:46:41It's a big surprise to me.
0:46:41 > 0:46:45What I do I do because I like it and I've done it for 27 years.
0:46:45 > 0:46:48I hope to carry on for a long time.
0:46:48 > 0:46:52- Look, thank you very much for this. - Thank YOU very much.
0:46:52 > 0:46:56Please show your thanks to Bruno and Craig, and the babe magnet, Giovanni.
0:46:56 > 0:47:00APPLAUSE
0:47:03 > 0:47:04Yeah.
0:47:04 > 0:47:08As well as the thousands of paid-up members of the emergency services,
0:47:08 > 0:47:10countless volunteers give up their free time every day
0:47:10 > 0:47:12to help save lives.
0:47:12 > 0:47:18The winner of the BBC 999 Award for a volunteer is a GP by day,
0:47:18 > 0:47:21but spends the majority of his free time responding
0:47:21 > 0:47:23to 999 calls as a volunteer medic.
0:47:23 > 0:47:25So when he finishes his day job,
0:47:25 > 0:47:30he's on-call to attend some of the most serious incidents in the county.
0:47:30 > 0:47:31Basically, this guy never stops working.
0:47:31 > 0:47:34He's already a hero in my book. But back in January,
0:47:34 > 0:47:37he was part of a team called out to help a man with his arm
0:47:37 > 0:47:39trapped in factory machinery.
0:47:39 > 0:47:43Not only that, the casualty was 100 feet up.
0:47:44 > 0:47:45SIRENS BLARE
0:47:45 > 0:47:50When I arrived, it had been just over an hour.
0:47:50 > 0:47:57Essentially, the patient's arm was trapped within a piece of machinery.
0:47:57 > 0:48:01The gentleman had received multiple crush injuries of the bone,
0:48:01 > 0:48:04tendons, ligaments, nerve endings.
0:48:04 > 0:48:07The casualty was 56-year-old engineer and father of three
0:48:07 > 0:48:08Robert Vine.
0:48:08 > 0:48:14The doc had to go up to a 100 foot gantry. It was dark, it was dusty.
0:48:14 > 0:48:16It was a scene out of a horror movie.
0:48:16 > 0:48:20An injury like this can obviously be very dangerous.
0:48:20 > 0:48:23And, certainly, if you leave it too long,
0:48:23 > 0:48:28you start getting complications and can potentially be fatal.
0:48:28 > 0:48:32We'd spent probably in excess of 45 minutes
0:48:32 > 0:48:36trying to release the limb with no success.
0:48:36 > 0:48:40With any form of crush injury, the tissues start to break down.
0:48:40 > 0:48:42They release toxins which can be reabsorbed into the body.
0:48:42 > 0:48:46The longer you leave someone, the sicker they're going to get.
0:48:46 > 0:48:48It was quite tense.
0:48:48 > 0:48:50We all wanted the patient out,
0:48:50 > 0:48:53but we knew it was not going to be a quick rescue.
0:48:53 > 0:48:56It became apparent that it wasn't...
0:48:56 > 0:49:01it just wasn't going to be possible to do an extrication
0:49:01 > 0:49:03in any timely fashion.
0:49:03 > 0:49:06In order to save Robert, Dr Hickman was faced with
0:49:06 > 0:49:08one of the toughest decisions of his life.
0:49:08 > 0:49:15The decision to do an amputation just goes against human instincts
0:49:15 > 0:49:18because we do everything we can to save life and limb.
0:49:18 > 0:49:23That's what we're about. And you have to look at the whole picture
0:49:23 > 0:49:26and think, this is the only option we've got here
0:49:26 > 0:49:30and you have to be sure that's the only option.
0:49:30 > 0:49:34The doctor worked with the paramedics to make sure that everything was sterile
0:49:34 > 0:49:38around the casualty while he carried out his procedure.
0:49:39 > 0:49:42What is complex is monitoring a patient in that situation,
0:49:42 > 0:49:47looking after them, making sure they haven't got pain
0:49:47 > 0:49:50and they're not conscious of what you're doing.
0:49:50 > 0:49:55In the field, it's not the place you want to be performing an amputation.
0:49:55 > 0:49:58I think from the doctor's point of view,
0:49:58 > 0:50:02to make a life-changing decision like that takes some nerve.
0:50:02 > 0:50:06And I think if he hadn't made it,
0:50:06 > 0:50:10then there was every eventuality that the casualty could have died.
0:50:10 > 0:50:12He's been fantastic.
0:50:12 > 0:50:15And he's certainly someone to look up to in our organisation.
0:50:15 > 0:50:19I just happened to be the person that was called on that day
0:50:19 > 0:50:21and had to make that decision.
0:50:21 > 0:50:25It wasn't an easy decision and it was in a difficult place.
0:50:25 > 0:50:29And it wasn't just me. It was teamwork.
0:50:29 > 0:50:31I was working with other people there.
0:50:31 > 0:50:33Um...
0:50:33 > 0:50:37I think what it does, though, is it shows the value of
0:50:37 > 0:50:42not just me but others like me who do this kind of work around the country.
0:50:44 > 0:50:47In my head, I thought I'd lost him.
0:50:48 > 0:50:52I think it's down to Dr Hickman that I still have my dad.
0:50:52 > 0:50:55And I think the fact he does this work as a volunteer
0:50:55 > 0:50:56is pretty amazing.
0:50:56 > 0:51:00Without him, who knows, perhaps he wouldn't be here today.
0:51:03 > 0:51:07I would just like to say to Dr Hickman that I can't...
0:51:07 > 0:51:11words won't explain it. I just can't say how I feel about him because...
0:51:11 > 0:51:14as far as I'm concerned, I've still got my family because of him,
0:51:14 > 0:51:16and I'm here.
0:51:19 > 0:51:23Ladies and gentlemen, Dr James Hickman.
0:51:23 > 0:51:29APPLAUSE
0:51:36 > 0:51:38And to present James with his award, please welcome
0:51:38 > 0:51:42lead singer of the Script, Danny O'Donoghue, and the lovely Amanda Byram.
0:51:42 > 0:51:51APPLAUSE
0:51:53 > 0:51:55Well done. There you go.
0:51:55 > 0:51:59My goodness, well, this really is like a scene from a movie.
0:51:59 > 0:52:01It's like you're the real-life Superman.
0:52:01 > 0:52:04You know, you're the GP by day, the volunteer by night.
0:52:04 > 0:52:07And you're quite easy on the eyeball, too, isn't he?
0:52:07 > 0:52:08You even thought so.
0:52:08 > 0:52:12- James got more female attention than I do, for God's sake. - And that's a lot.
0:52:12 > 0:52:15- Puts me to shame. - Talk me through that moment,
0:52:15 > 0:52:17because you've never done an amputation before.
0:52:17 > 0:52:19What goes through your head at that moment in time?
0:52:19 > 0:52:23It's not so much the doing it, it's the making the decision
0:52:23 > 0:52:27that's difficult because it's something you can't come back from.
0:52:27 > 0:52:29Um...
0:52:29 > 0:52:30But you just fall back on your training
0:52:30 > 0:52:34and have to think through, "What are my other options?" Well, I didn't have any.
0:52:34 > 0:52:36I'm very grateful for this.
0:52:36 > 0:52:38It's not so much the recognition for me,
0:52:38 > 0:52:44but for all the other colleagues in SAVES and the other basic schemes around the country,
0:52:44 > 0:52:49any one of whom could be here tonight, really. I'm very grateful.
0:52:49 > 0:52:51Please show your thanks to Amanda and Danny,
0:52:51 > 0:52:55but especially to our incredible volunteer, Dr James Hickman.
0:53:02 > 0:53:03All of tonight's awards
0:53:03 > 0:53:06have been nominated by the emergency services themselves
0:53:06 > 0:53:09with our winners being selected by a panel of judges.
0:53:09 > 0:53:12- That's with the exception of just one.- Yeah.
0:53:12 > 0:53:16Viewers of The One Show were invited to nominate members of the public
0:53:16 > 0:53:19who have acted selflessly in an emergency situation.
0:53:19 > 0:53:21Our eminent panel of judges heard all the stories,
0:53:21 > 0:53:24but this one was the undisputed winner.
0:53:30 > 0:53:32In April last year, Chloe was on her way to school.
0:53:32 > 0:53:36She was approached on the street outside the school and attacked.
0:53:43 > 0:53:45She was forced to the ground
0:53:45 > 0:53:48and then subject of a repeated stabbing and assault.
0:53:49 > 0:53:54Luckily, in this case, Ben Hudson, a local pupil at the school,
0:53:54 > 0:53:58intervened in that attack and, in my opinion, saved Chloe's life that day.
0:53:58 > 0:54:00I've nominated my nephew Ben
0:54:00 > 0:54:04because I believe he was incredibly brave to intervene
0:54:04 > 0:54:09in the events that happened on 1st April in saving Chloe.
0:54:10 > 0:54:13I was going up the road towards the school.
0:54:13 > 0:54:17Looked over and saw a guy on top of a Year 9 student.
0:54:17 > 0:54:21And it looked like he was striking her.
0:54:21 > 0:54:27I've been told I left the pavement and ran over and rugby tackled him.
0:54:27 > 0:54:28And he had a knife.
0:54:29 > 0:54:32I was on top of him trying to pin his hands down.
0:54:32 > 0:54:36He went for me with a knife. And my hand got cut as a result.
0:54:37 > 0:54:40Eventually, two teachers managed to come over and restrain him.
0:54:42 > 0:54:44I looked at my hand. Covered in blood.
0:54:44 > 0:54:46I didn't realise it was my blood.
0:54:46 > 0:54:49I thought... I didn't know what had happened.
0:54:49 > 0:54:51'Emergency, go ahead, caller, what's the emergency?'
0:54:51 > 0:54:54I got a phone call saying, you need to come quickly,
0:54:54 > 0:54:56there's been a major incident at
0:54:56 > 0:54:59Ben's school and Ben's been hurt.
0:54:59 > 0:55:02It's scary when you take a phone call like that and realise that
0:55:02 > 0:55:06- something really serious has happened.- In my opinion, Ben's a real true hero.
0:55:06 > 0:55:08He didn't think for his own safety.
0:55:08 > 0:55:11It was obvious to Ben at the time that Chloe was being stabbed.
0:55:11 > 0:55:14The police don't encourage people to intervene in these incidents,
0:55:14 > 0:55:17but without any thought for his own personal safety,
0:55:17 > 0:55:20he went and tackled the offender.
0:55:20 > 0:55:22Chloe was stabbed a number of times in the face and neck.
0:55:22 > 0:55:26Her injuries were so severe that she was actually airlifted to hospital
0:55:26 > 0:55:29because, at that stage, we were worried for her life.
0:55:29 > 0:55:34I don't really remember thinking that I had to do something about it.
0:55:34 > 0:55:36- It just kind of happened. - We were just really
0:55:36 > 0:55:39so proud of him that he'd stepped up
0:55:39 > 0:55:41and done something that I think a lot of us
0:55:41 > 0:55:44would hope we would do in that situation,
0:55:44 > 0:55:47but until you're actually confronted with that situation, you don't know.
0:55:47 > 0:55:51Enormous pride but also delighted that he was still in one piece.
0:55:51 > 0:55:55Ben is really a true hero and, thankfully for him,
0:55:55 > 0:55:57Chloe's alive today.
0:55:57 > 0:56:00He believes that it just happened to be him that intervened,
0:56:00 > 0:56:03and that he isn't anything, sort of, special.
0:56:03 > 0:56:07But, actually, what he did WAS special
0:56:07 > 0:56:09and I think does need to be recognised.
0:56:12 > 0:56:15What a courageous young man. Please welcome Ben Hudson.
0:56:26 > 0:56:30Of course, to present Ben with his award are The One Show's
0:56:30 > 0:56:32very own Alex Jones and Matt Baker.
0:56:32 > 0:56:38APPLAUSE
0:56:44 > 0:56:49- Unbelievable.- Congratulations. Can I have a kiss?- Of course.- Proper hero.
0:56:49 > 0:56:52Well, listen, Ben, you are the youngest award-winner here tonight
0:56:52 > 0:56:56by quite a few years, we won't go into numbers. But what do you make of all of this?
0:56:56 > 0:57:00Um...I'm kind of really shocked when it all happened.
0:57:00 > 0:57:04I never imagined that I'd ever be standing somewhere like this
0:57:04 > 0:57:06in front of all these people and cameras
0:57:06 > 0:57:09- and accepting really prestigious awards.- Well, you are. - You deserve to be here.
0:57:09 > 0:57:12What do you remember, looking back at the incident?
0:57:12 > 0:57:16We were just walking to school, as normal. I was playing Pokemon...
0:57:16 > 0:57:18LAUGHTER
0:57:18 > 0:57:23And...suddenly, everyone was...was running, screaming,
0:57:23 > 0:57:27and I just looked over where it was all emanating from,
0:57:27 > 0:57:29and saw what was going on.
0:57:29 > 0:57:32I don't remember that much of what actually happened,
0:57:32 > 0:57:35but I can remember running across the road
0:57:35 > 0:57:36and jumping at the guy.
0:57:36 > 0:57:39It's all a bit of a blur really.
0:57:39 > 0:57:42I did what had to be done, what needed to be done and, thankfully,
0:57:42 > 0:57:44- everything turned out all right. - Incredibly courageous
0:57:44 > 0:57:47and incredibly brave. Ben, well done.
0:57:48 > 0:57:50- KIRSTY:- Well done, Ben. Congratulations.
0:57:50 > 0:57:57APPLAUSE
0:58:01 > 0:58:03- Brave guy.- Modest with it.
0:58:03 > 0:58:06Now, every year, the UK's Fire and Rescue Service
0:58:06 > 0:58:08deal with around about two million calls.
0:58:08 > 0:58:12Everything from burning buildings to rescuing old ladies from up trees.
0:58:12 > 0:58:13LAUGHTER
0:58:13 > 0:58:16But one thing that is not in their training manual
0:58:16 > 0:58:19is how to rescue passengers trapped in a hot air balloon
0:58:19 > 0:58:24that has crashed into an electricity pylon with 132,000 volts running through it. 132,000 volts, Kirsty!
0:58:24 > 0:58:29That's enough to grill 248,000 slices of toast both sides!
0:58:29 > 0:58:31Imagine those people trapped in a wicker basket,
0:58:31 > 0:58:34hundreds of feet off the ground, shouting, "Help, help!"
0:58:34 > 0:58:37Lenny, Lenny, Lenny, Lenny, Lenny!
0:58:37 > 0:58:38It really did happen, this.
0:58:38 > 0:58:41Northamptonshire Line Rescue's Blue Watch
0:58:41 > 0:58:44were confronted with exactly that scenario earlier this year.
0:58:44 > 0:58:46- No way.- Way.
0:58:47 > 0:58:51In March 2012, Colin Giggle and two others were coming to the end
0:58:51 > 0:58:54of a day trip in a hot air balloon in Northamptonshire.
0:58:54 > 0:58:58What was looking like a very stable and normal approach to land
0:58:58 > 0:59:03then got quite dramatic very quickly.
0:59:03 > 0:59:09And, yeah, we ended up connecting with a 132,000 volt power line.
0:59:12 > 0:59:16And we were just suspended at that point, thinking,
0:59:16 > 0:59:18"This isn't going to be easy to get ourselves down from here."
0:59:18 > 0:59:22A specialist rescue team would be needed.
0:59:22 > 0:59:26Northamptonshire's Line Rescue team were called.
0:59:26 > 0:59:29Nothing can really prepare you for going to an incident like this.
0:59:29 > 0:59:33You know, a balloon trapped in a pylon is not an everyday occurrence.
0:59:33 > 0:59:35It was decided we would lead the rescue.
0:59:35 > 0:59:38We would be climbing the tower to effect a rescue
0:59:38 > 0:59:40and get the people out of the basket.
0:59:40 > 0:59:43OK, we have some skills we can utilise,
0:59:43 > 0:59:46but it's looking at the scene and working out how you'll use these skills
0:59:46 > 0:59:49in that environment. That was the hardest thing.
0:59:49 > 0:59:53So that's where the nervousness comes into play.
0:59:53 > 0:59:56You know, the fact that you're up high, I'm used to being up high.
0:59:56 > 0:59:58The fact that I've got somebody's life in my hands
0:59:58 > 1:00:03while I'm up high is an entirely new scenario to me, or was at the time.
1:00:03 > 1:00:06Before Blue Watch could start climbing the pylon,
1:00:06 > 1:00:08the power had to be switched off.
1:00:08 > 1:00:12But by the time the area had been made safe, it was pitch-black.
1:00:12 > 1:00:14It complicated everything, being dark and on a pylon.
1:00:14 > 1:00:17It was also quite damp and moist that evening
1:00:17 > 1:00:21cos it was quite a humid evening so the electricity pylon was slippy.
1:00:22 > 1:00:25The earthing cables which the electricity board had applied
1:00:25 > 1:00:28got in the way of the lines that we were hauling up.
1:00:28 > 1:00:30There was also barbed wire to contend with.
1:00:30 > 1:00:32There was also a possible risk of fire within the basket
1:00:32 > 1:00:34cos they carry propane cylinders.
1:00:34 > 1:00:38The fear is pushed aside. You focus on the task at hand.
1:00:38 > 1:00:40We got to the top,
1:00:40 > 1:00:43tied off the ropes on one of the stanchions above.
1:00:43 > 1:00:47A fall from that height is going to be fatal, so you can't get it wrong.
1:00:47 > 1:00:51We then set up what is called a cableway, which is almost like a zip line,
1:00:51 > 1:00:53which goes at a 45 degree angle.
1:00:53 > 1:00:56There was three casualties in the basket and each one of us
1:00:56 > 1:00:58took a casualty.
1:00:59 > 1:01:01You need to get it right when it's operational,
1:01:01 > 1:01:02there's no room for error.
1:01:02 > 1:01:06People's lives are at risk here, you know.
1:01:10 > 1:01:13When you've got a chance to sit back and think about it afterwards,
1:01:13 > 1:01:16you think, maybe that was a bit of a close one, or not.
1:01:16 > 1:01:18But I'd definitely do it again.
1:01:18 > 1:01:21It's what I get paid to do and it's what I enjoy doing.
1:01:21 > 1:01:23I've been a firefighter for nine years.
1:01:23 > 1:01:25I've never experienced anything on this scale before
1:01:25 > 1:01:27or an incident of this type.
1:01:27 > 1:01:29I've got guys on my watch who've been 25 years
1:01:29 > 1:01:32and they've never experienced an incident like this before.
1:01:32 > 1:01:34They'll be very proud to win this award.
1:01:34 > 1:01:38Probably not as proud as they are of having carried out the rescue
1:01:38 > 1:01:40because that's what they joined the Fire and Rescue Service to do.
1:01:40 > 1:01:44We certainly used up one of our collective nine lives that day.
1:01:44 > 1:01:48And not to push the cat in a tree analogy too far,
1:01:48 > 1:01:51yeah, we owe those Line Rescue boys a lot
1:01:51 > 1:01:54to get us down as they did and, yeah, well done.
1:01:57 > 1:01:58Amazing stuff.
1:01:58 > 1:02:01So amazing, we wanted to celebrate their heroism with a little treat
1:02:01 > 1:02:04courtesy of rugby hero Matt Dawson.
1:02:04 > 1:02:09The guys from Blue Watch are without doubt heroes.
1:02:09 > 1:02:12Saving lives whilst wrestling with a hot air balloon
1:02:12 > 1:02:16wrapped around an electricity pylon. It is incredible stuff.
1:02:18 > 1:02:22What isn't incredible is the state of their fire station.
1:02:22 > 1:02:24Especially the mess room.
1:02:24 > 1:02:26What do you think, Matt?
1:02:27 > 1:02:29Oh, dear, oh, dear, oh, dear.
1:02:29 > 1:02:30It's...
1:02:33 > 1:02:37It reminds me of a 1930s...care home.
1:02:37 > 1:02:40Just such an exclusive games area.
1:02:42 > 1:02:45Table and chairs, I suppose it will do.
1:02:45 > 1:02:48But hardly inspiring, is it, really?
1:02:48 > 1:02:50This is ripped.
1:02:50 > 1:02:51I could take this thing apart.
1:02:51 > 1:02:53We've got to do something about this.
1:02:53 > 1:02:58So it's time to make their mess a little bit less of a mess.
1:02:58 > 1:03:01Let's get cracking, then. Come on then, team.
1:03:01 > 1:03:05Matt and the team have just eight hours to get the job done.
1:03:05 > 1:03:07Hurry, hurry!
1:03:11 > 1:03:13I haven't got a clue what I'm doing here.
1:03:13 > 1:03:16This is fairly standard of my sporting career -
1:03:16 > 1:03:19just stand there...and hold it.
1:03:28 > 1:03:31So, dining room from the 1960s...
1:03:32 > 1:03:36That table and chairs is gone and we've got a very up-to-date island.
1:03:36 > 1:03:38Drawers, cupboards.
1:03:41 > 1:03:43We don't even recognise this space
1:03:43 > 1:03:46because now you've got fantastic carpet tiles,
1:03:46 > 1:03:49you're going to have a massive TV screen.
1:03:49 > 1:03:52Well done, everyone, doing a brilliant job,
1:03:52 > 1:03:57but there is only one hour to go until Blue Watch are back on shift.
1:04:07 > 1:04:12- Hello! How are we doing?- Good, and yourself?
1:04:12 > 1:04:17I am here on behalf of the BBC's 999 Awards.
1:04:17 > 1:04:22You are just absolute heroes. We all know you're total heroes.
1:04:22 > 1:04:24So it was about time we did something for you.
1:04:24 > 1:04:26I've got a little something for you.
1:04:26 > 1:04:30I want to show you something that I think you might just enjoy.
1:04:38 > 1:04:40- Wow.- No way!
1:04:44 > 1:04:48Come in and see your new mess.
1:04:48 > 1:04:52- No way!- I think we'll probably have to change the name, really.
1:04:58 > 1:05:02I tell you what, this fireman business ain't bad.
1:05:02 > 1:05:05Hadn't got a clue. Not a clue.
1:05:05 > 1:05:07I mean, this is...
1:05:07 > 1:05:09pretty damn stunning, to be honest with you.
1:05:09 > 1:05:13Wasn't anticipating what you can see behind me, that's for sure.
1:05:13 > 1:05:16The favourite bit has got to be the huge TV
1:05:16 > 1:05:19because my house just isn't big enough to have one of those myself
1:05:19 > 1:05:22so to be able to watch ten minutes now and again at work
1:05:22 > 1:05:24on one would be amazing.
1:05:24 > 1:05:27Oh, it's fantastic. I'll enjoy coming into work a lot more from now on, I think.
1:05:29 > 1:05:30I'll see you later, yeah?
1:05:32 > 1:05:34HE WHOOPS
1:05:34 > 1:05:35Get in there!
1:05:35 > 1:05:37Ladies and gentlemen,
1:05:37 > 1:05:40please welcome Northampton Line Rescue team's Blue Watch.
1:05:51 > 1:05:53I won't ask you about the colour scheme,
1:05:53 > 1:05:56but how are you enjoying the new mess that's no longer a mess?
1:05:56 > 1:05:59- It's very different to how it used to be.- Different in a good way?
1:05:59 > 1:06:01In a very good way.
1:06:01 > 1:06:04Like Matt Dawson said, it was like an old people's home in there.
1:06:04 > 1:06:06About the rescue, this is something you and your team
1:06:06 > 1:06:08had never gone through before.
1:06:08 > 1:06:12How did you know what to do? How did you approach it?
1:06:12 > 1:06:16It's something we've trained to do before. It's nothing we've come across in the real world
1:06:16 > 1:06:18before. So when it came up, we were ready to do the job,
1:06:18 > 1:06:22so it actually came out all right in the end, so we were quite happy at the end.
1:06:22 > 1:06:26Thank you very much and well done to you all. A brilliant job. Thank you.
1:06:26 > 1:06:33APPLAUSE
1:06:36 > 1:06:37As we've said earlier,
1:06:37 > 1:06:41we can only honour a tiny number of emergency services heroes tonight.
1:06:41 > 1:06:46So, here's John Hurt to introduce a few more messages of thanks.
1:06:46 > 1:06:50We have already heard some astonishing stories
1:06:50 > 1:06:53of bravery about our emergency services tonight.
1:06:54 > 1:06:59And I would like to give a heartfelt thank you to each and every one of you
1:06:59 > 1:07:02for your tireless dedication in making this country
1:07:02 > 1:07:04a safer place for us all.
1:07:05 > 1:07:07Of course, on a night like tonight,
1:07:07 > 1:07:10we can only mention a fraction of the people we'd like to thank.
1:07:12 > 1:07:17Here are a few more men and women to whom we are eternally grateful.
1:07:19 > 1:07:20We salute you.
1:07:22 > 1:07:26Jade Cousins went into labour at home and her partner dialled 999.
1:07:26 > 1:07:30Ben Brown took the call and talked them through the delivery.
1:07:30 > 1:07:31I want to say thank you to Ben
1:07:31 > 1:07:33because even though he was on the phone,
1:07:33 > 1:07:35it felt like he was in the room that night.
1:07:36 > 1:07:40Michelle Walkey says thank you to paramedic Ian Pratt
1:07:40 > 1:07:44who treated her seriously ill baby, Eliza Lily, en route to hospital.
1:07:45 > 1:07:49Firefighter Simon Haston fell into the sea while fishing.
1:07:49 > 1:07:53Darren Crowe and the St Abse RNLI crew responded to the 999 call.
1:07:53 > 1:07:57I'm forever indebted to Dan for saving my life that day.
1:07:57 > 1:08:02He put himself at risk to remove me from a risk. I owe him my life.
1:08:04 > 1:08:08Joe Beaumont wants to thank Karen Green and her mountain rescue team
1:08:08 > 1:08:12who rescued him when he suffered a broken leg from a 40 foot fall.
1:08:12 > 1:08:16Kelly Clark will always appreciate the work of Dr Richard Lyons
1:08:16 > 1:08:18and paramedic Jemma Varela
1:08:18 > 1:08:20who saved the life of her three-year-old son, Kai.
1:08:22 > 1:08:25PC Billy Pringle was on hand to help Steven Walker
1:08:25 > 1:08:27when he suffered a cardiac arrest.
1:08:27 > 1:08:30I can remember him saying, "You don't look good, Steven.
1:08:30 > 1:08:31"You're going to hospital."
1:08:31 > 1:08:34And I says, "Yeah, you'd better call an ambulance."
1:08:34 > 1:08:37He said, "No, you're coming with me." Thank you, Billy.
1:08:39 > 1:08:40Thank you for saving my life.
1:08:50 > 1:08:53This year, it just happens to be the 75th anniversary
1:08:53 > 1:08:55of the 999 telephone number.
1:08:55 > 1:08:57Before 1937, if you had an emergency,
1:08:57 > 1:08:59you had to run out into the street and go, "Help!
1:08:59 > 1:09:02"I'm a student trapped inside an ironing board!"
1:09:02 > 1:09:05But now when you pick up the phone and dial 999,
1:09:05 > 1:09:08you're asked which service you require and then you're connected to the relevant one.
1:09:08 > 1:09:11And the operators have no idea what's in store for them.
1:09:11 > 1:09:15Well, our next award is for a 999 operator.
1:09:15 > 1:09:16This, I have to tell you,
1:09:16 > 1:09:20is a difficult story which had life-threatening consequences,
1:09:20 > 1:09:23but we felt it was important that it was told.
1:09:23 > 1:09:25In March this year, emergency operator Lisa Harrison
1:09:25 > 1:09:29answered a call that she will surely never forget.
1:09:29 > 1:09:33A father had dialled 999 after finding his one-year-old son,
1:09:33 > 1:09:35Mylo, face down in their garden pond.
1:09:35 > 1:09:40Mylo was unresponsive and his father was desperate.
1:09:40 > 1:09:42The 999 call you are about to hear
1:09:42 > 1:09:45is the actual one that took place that day.
1:09:46 > 1:09:48He was unconscious
1:09:48 > 1:09:51and not breathing, no pulse.
1:09:52 > 1:09:55There was no-one there who could help me.
1:09:55 > 1:09:58'The back door was opened. And I found him drowned in the pool.'
1:09:58 > 1:10:01- 'Which child in the pool?'- 'My son.'
1:10:01 > 1:10:03- 'Your son?'- 'Yes.'
1:10:04 > 1:10:07'OK, we're getting some help out. I need to gather
1:10:07 > 1:10:10'some more information so that I can help you to help him.
1:10:10 > 1:10:11'I need to ring his mum.'
1:10:11 > 1:10:13'No. Are you with him now?'
1:10:13 > 1:10:17This man called and he'd found his son in water,
1:10:17 > 1:10:19got him out of the water,
1:10:19 > 1:10:23and as far as he was concerned, he wasn't breathing.
1:10:23 > 1:10:25I heard the fear, the anxiety,
1:10:25 > 1:10:28the terror in his voice straightaway.
1:10:28 > 1:10:32- 'He's not breathing.'- 'How old is he? How old is he?'
1:10:32 > 1:10:34- 'He's one.'- 'He's one?'
1:10:34 > 1:10:36He was cold.
1:10:36 > 1:10:38Um...
1:10:38 > 1:10:43No colour to his skin. No colour to his eyes.
1:10:43 > 1:10:48He wasn't breathing. There was no pulse.
1:10:48 > 1:10:51- 'Please help...'- 'Is he awake?'
1:10:51 > 1:10:54- 'No, his eyes...'- 'Is he breathing? No?'- 'He's not breathing.'
1:10:54 > 1:11:00My heart starts beating fast and I'm thinking... "Oh, my God."
1:11:00 > 1:11:03His little boy's drowned and he's not breathing.
1:11:04 > 1:11:08Take some deep breaths and think, "Right, focus, focus.
1:11:08 > 1:11:10"We've got to help him."
1:11:10 > 1:11:14'You need to hold yourself together and try and help him.
1:11:14 > 1:11:17'Together we are going to help him.
1:11:17 > 1:11:20'You must listen to me and keep calm, OK?'
1:11:20 > 1:11:25I knew I had to calm Dad down and get him carrying out
1:11:25 > 1:11:27CPR as soon as I could.
1:11:27 > 1:11:30'Listen carefully, I'll tell you how to do resuscitation.
1:11:30 > 1:11:33'Place the heel of your hand on the breastbone
1:11:33 > 1:11:35'in the centre of his chest.'
1:11:35 > 1:11:39You see on films and, you know, they give them resuscitation,
1:11:39 > 1:11:42and they cough out the water and then they're all fine,
1:11:42 > 1:11:44but that's fiction. That's not real life.
1:11:45 > 1:11:49And, obviously, things like that you tend to believe.
1:11:49 > 1:11:51'You give two regular breaths
1:11:51 > 1:11:53'then pump the chest 30 more times, OK?'
1:11:53 > 1:11:55- 'OK, I'm doing it, but...'- 'Listen to me,
1:11:55 > 1:11:58'you need to calm down so we can continue to help him.
1:11:58 > 1:12:03'OK? I'll tell you exactly what to do next.'
1:12:03 > 1:12:07He kept trying to do the CPR and nothing was happening.
1:12:07 > 1:12:09And he wanted to give up.
1:12:09 > 1:12:10I...
1:12:10 > 1:12:14literally felt there was no hope. I thought he was dead.
1:12:14 > 1:12:16'I can't believe this.'
1:12:16 > 1:12:20'Just keep doing what I've asked you to do, please.'
1:12:20 > 1:12:23There was no response from him.
1:12:23 > 1:12:25I just thought, "Why isn't he breathing?
1:12:25 > 1:12:28"We're doing what we should, why isn't he breathing?"
1:12:28 > 1:12:31Like, I just wanted to scream and cry.
1:12:32 > 1:12:36I had given up on him
1:12:36 > 1:12:40although I obviously didn't let that come across to his dad.
1:12:44 > 1:12:45My voice broke.
1:12:47 > 1:12:49And I cried, yeah.
1:12:58 > 1:13:01I was sad, because I thought he'd died.
1:13:07 > 1:13:09Despite fearing the worst,
1:13:09 > 1:13:13Lisa stayed on the line with Andrew for 17 minutes.
1:13:13 > 1:13:16Her clear instruction ensured that baby Mylo received enough oxygen
1:13:16 > 1:13:19to be revived by the paramedics.
1:13:19 > 1:13:27The whole weekend, erm...was blurred by it. You know, it was...
1:13:27 > 1:13:30And then I came in on the Monday morning
1:13:30 > 1:13:35and the paramedic team leader's wife from the helimed
1:13:35 > 1:13:40told me that in actual fact, he had survived and he was in Nottingham
1:13:40 > 1:13:44and was hopefully going to make quite a good recovery.
1:13:44 > 1:13:45And I was absolutely elated.
1:13:47 > 1:13:50On that day, Lisa remained so focused.
1:13:50 > 1:13:55Nothing around the room distracted her. She knew what she had to do.
1:13:55 > 1:13:59And she did exactly what she had to do for that family
1:13:59 > 1:14:00and that little boy.
1:14:00 > 1:14:03Before I was on the phone with the operator, I felt as if me and Mylo
1:14:03 > 1:14:06were the only two people in the world.
1:14:06 > 1:14:10As soon as I was on the phone with her,
1:14:10 > 1:14:14it was as if she was standing right next to me, helping me,
1:14:14 > 1:14:17and giving me all the support I needed
1:14:17 > 1:14:19to be able to do what I needed to.
1:14:19 > 1:14:24I will always remember the call. Calls like this do stay with you.
1:14:25 > 1:14:28I won't forget it, no.
1:14:28 > 1:14:31- KIRSTY:- Ladies and gentlemen, please welcome
1:14:31 > 1:14:35the wonderful 999 operator Lisa Harrison.
1:14:35 > 1:14:39APPLAUSE
1:14:50 > 1:14:53- Well done.- Thank you.
1:14:53 > 1:14:55And to present Lisa with her award,
1:14:55 > 1:14:58please welcome a very talented actress and a man who answers
1:14:58 > 1:15:02SOS calls of the DIY kind, Tamsin Greig and Nick Knowles!
1:15:02 > 1:15:07CHEERING AND APPLAUSE
1:15:18 > 1:15:22- Congratulations.- Thank you.- Sorry, I'm going to come in for a few.
1:15:25 > 1:15:28Congratulations. Amazing, amazing, amazing story.
1:15:28 > 1:15:32We were just saying outside that it's extraordinary that the moment
1:15:32 > 1:15:35that acting was invented, we immediately invented awards.
1:15:35 > 1:15:38The moment TV was invented, we have awards, and it's taken us
1:15:38 > 1:15:42- this long to come up with awards for people who do the work you do. - APPLAUSE
1:15:44 > 1:15:47The paramedics and the people out on the ground say how important
1:15:47 > 1:15:50the work that you do is, so what do you like about what you do?
1:15:50 > 1:15:53- It's such a stressful job. - It's helping people.
1:15:53 > 1:15:57- Sometimes, you make a difference. - You make a difference a lot.
1:15:57 > 1:16:00- Yes, sometimes.- Lisa, is there anything that you'd like to say?
1:16:00 > 1:16:04I'm very proud and happy to receive this award,
1:16:04 > 1:16:07but I would like to mention that it wasn't just me,
1:16:07 > 1:16:12we all pulled together and on this occasion, we had a positive outcome.
1:16:12 > 1:16:16I would just like to say that my biggest reward is that he lived.
1:16:19 > 1:16:21Before I let you go, I should tell everybody here,
1:16:21 > 1:16:25but especially you, that there are a couple of people that you've never met, who would very
1:16:25 > 1:16:28much like to meet you tonight to say a very big, personal thank you.
1:16:28 > 1:16:32Ladies and gentlemen, please welcome on Mylo's parents,
1:16:32 > 1:16:34Andrew and Catherine.
1:16:34 > 1:16:38APPLAUSE
1:16:52 > 1:16:56Now, I have to say, there are times when words aren't enough,
1:16:56 > 1:17:00and a big hug is what does, but I'm imagining you want to say also
1:17:00 > 1:17:03a very, very big thank you to this incredible lady.
1:17:03 > 1:17:06Yeah, I mean, thank you just isn't enough for what you've done for us.
1:17:06 > 1:17:11- It's amazing.- You gave us hope when we thought it was all gone.- Good.
1:17:11 > 1:17:14That was 17 minutes of cool, calm,
1:17:14 > 1:17:17collected professionalism that took you through that,
1:17:17 > 1:17:20and I think everybody in the room and at home must be wondering,
1:17:20 > 1:17:23we know that Mylo had a very, very tough time. How is he doing now?
1:17:23 > 1:17:27He's doing really well. Day by day, he's getting better and better,
1:17:27 > 1:17:31and it's thanks to this lovely lady who kept us going.
1:17:31 > 1:17:34- Thank you very much. - Thank you very much from all of us,
1:17:34 > 1:17:40- and congratulations on your award. - Thank you. APPLAUSE
1:17:44 > 1:17:47Ladies and gentlemen, please show your appreciation for Tamsin, Nick,
1:17:47 > 1:17:50Mylo's parents Andrew and Catherine,
1:17:50 > 1:17:53and our amazing 999 operator, Lisa Harrison!
1:17:57 > 1:18:00Deep breaths. Throughout this evening, we have honoured a host of
1:18:00 > 1:18:04incredible people from all areas of the emergency services.
1:18:04 > 1:18:06One thing that they all have in common
1:18:06 > 1:18:08is that they refuse to give up.
1:18:08 > 1:18:12As long as there's hope, they will do their damnedest to save a life.
1:18:12 > 1:18:14And nothing could be more true
1:18:14 > 1:18:17when it comes to our final award of the evening.
1:18:17 > 1:18:19In March of this year, Bolton Wanderers were playing
1:18:19 > 1:18:21Tottenham Hotspur at White Hart Lane,
1:18:21 > 1:18:23when 41 minutes into the match,
1:18:23 > 1:18:26Bolton midfielder Fabrice Muamba collapsed on the pitch.
1:18:26 > 1:18:30If it hadn't been for the combined efforts and determination of the emergency services,
1:18:30 > 1:18:33Fabrice wouldn't be around to tell his story.
1:18:33 > 1:18:36This is an example of teamwork at its very best.
1:18:39 > 1:18:42A Premier League footballer is fighting for his life after
1:18:42 > 1:18:45collapsing on the pitch during an FA Cup tie.
1:18:45 > 1:18:48Bolton midfielder Fabrice Muamba is rushed into intensive care
1:18:48 > 1:18:52as the quarterfinal against Spurs is suspended.
1:18:52 > 1:18:54Tonight he's described as critically ill.
1:18:56 > 1:18:58I started to feel dizzy.
1:19:00 > 1:19:04My sight, I started to see people double, and stuff like that.
1:19:04 > 1:19:07And all of a sudden, I just hit the ground.
1:19:07 > 1:19:09When I hit the ground, that's me, gone.
1:19:09 > 1:19:14From the corner of my eye, I saw one of the Bolton players fall down,
1:19:14 > 1:19:17and I remember shouting across to the paramedics that we need
1:19:17 > 1:19:19to get on the pitch as soon as possible.
1:19:19 > 1:19:22Andy Mitchell, the head physio, ran onto the pitch
1:19:22 > 1:19:24and he's screaming into the microphone,
1:19:24 > 1:19:26"Get on the pitch, get on the pitch!"
1:19:26 > 1:19:28And I looked up, and all hell broke loose.
1:19:28 > 1:19:32- COMMENTARY:- We have a potentially serious injury here
1:19:32 > 1:19:35to Fabrice Muamba, the Bolton player.
1:19:35 > 1:19:38At first, it looked like Fabrice was having some form of fit,
1:19:38 > 1:19:41but once we managed to get him onto his back, it became pretty obvious
1:19:41 > 1:19:45that his heart had stopped beating and this was an arrest situation.
1:19:45 > 1:19:48I'm a cardiologist. I just happened to be at the game that day.
1:19:48 > 1:19:51I saw the team come on and start CPR
1:19:51 > 1:19:54and turned to my brothers and said, "I think I should go and help".
1:19:54 > 1:19:59And now, there are more people running onto the pitch.
1:19:59 > 1:20:02This looks very, very serious indeed.
1:20:02 > 1:20:04I managed to get on the pitch.
1:20:04 > 1:20:08At that time, it was clear that Fabrice was unconscious.
1:20:08 > 1:20:12They were doing full resuscitation and at that moment,
1:20:12 > 1:20:16they were giving a electrical shock to Fabrice.
1:20:16 > 1:20:21Fabrice Muamba has been taken off the field now on a stretcher.
1:20:21 > 1:20:25From what I could see, they were still trying
1:20:25 > 1:20:28to resuscitate Fabrice Muamba as he was on that stretcher.
1:20:28 > 1:20:31It took about six minutes to get Fabrice off the pitch
1:20:31 > 1:20:33and during that time, he had two shocks and a further shock
1:20:33 > 1:20:37in the tunnel, and the entire time, he didn't make any real response.
1:20:37 > 1:20:41He wasn't breathing, his heart wasn't beating and he was effectively dead.
1:20:41 > 1:20:46I've seen players actually turning away, almost in horror.
1:20:46 > 1:20:50And also praying as well. Players and fans are praying here.
1:20:52 > 1:20:57We arrived at the hospital at about 6:50,
1:20:57 > 1:21:00which was more than 35 minutes after his cardiac arrest.
1:21:00 > 1:21:03And it was at that time that everything hit me.
1:21:03 > 1:21:06In fact, I went into the corridor away from where Fabrice was being
1:21:06 > 1:21:09dealt with and just curled up and cried, and I've got to say,
1:21:09 > 1:21:13I didn't really hold out much hope for a positive outcome at that time.
1:21:16 > 1:21:20From the very first, I thought that what
1:21:20 > 1:21:22I had been managing here
1:21:22 > 1:21:24was a disaster.
1:21:24 > 1:21:29We did pretty much everything you would do with a cardiac arrest,
1:21:29 > 1:21:32bar opening the chest up and pumping the heart by hand.
1:21:32 > 1:21:37A full recovery is clearly what we hope for. It's the outcome we want.
1:21:37 > 1:21:42I did not think that Fabrice Muamba would walk out of hospital.
1:21:42 > 1:21:44Fabrice Muamba remains in a critical condition
1:21:44 > 1:21:48at a London hospital after suddenly collapsing during his team's
1:21:48 > 1:21:50FA Cup tie against Spurs yesterday.
1:21:50 > 1:21:54Amazingly, 36 hours later, after the drugs that were keeping him asleep
1:21:54 > 1:21:58were turned off in the intensive care unit, he woke up,
1:21:58 > 1:22:02was moving his limbs and starting to talk within just a couple of hours.
1:22:02 > 1:22:04To be essentially dead for 78 minutes
1:22:04 > 1:22:07and to make the recovery that Fab has made is unheard of.
1:22:07 > 1:22:10I wouldn't have believed it until I was involved in it myself,
1:22:10 > 1:22:12and I know that's true for the other members of the team.
1:22:12 > 1:22:18I think we were all, as medical professionals, quite stunned.
1:22:18 > 1:22:22From where I was to where I am right now,
1:22:22 > 1:22:24this is the person that should be dead.
1:22:24 > 1:22:29The teamwork that was involved in the care, it was just...it was precise,
1:22:29 > 1:22:32it was like a row of dominoes. Had one of those dominoes been
1:22:32 > 1:22:35slightly out of line, then none of it would have worked, but every single
1:22:35 > 1:22:40domino from Howard Webb calling the physio on, to the London Chest
1:22:40 > 1:22:45and afterwards, every single domino was in place and fell perfectly.
1:22:45 > 1:22:47I feel great, I'm happy, and I smile every day.
1:22:47 > 1:22:49Just enjoy life even more now.
1:22:49 > 1:22:55If you wanted to make a film of how to manage a complex cardiac arrest, this is the one to have filmed.
1:22:55 > 1:23:00For everybody that was involved, Bolton staff, Spurs staff,
1:23:00 > 1:23:04the London Chest Hospital, they are special people to my life.
1:23:04 > 1:23:05They're like my angels.
1:23:05 > 1:23:09I'd just like to thank them for giving him back to me.
1:23:09 > 1:23:12If it wasn't for them, he wouldn't be here, so I really appreciate it.
1:23:12 > 1:23:13So thank you.
1:23:15 > 1:23:18Ladies and gentlemen, please welcome Dr Jonathan Tobin,
1:23:18 > 1:23:22Dr Andrew Deaner, Dr Sam Mohiddin and paramedic Peter Fisher!
1:23:22 > 1:23:27APPLAUSE
1:23:41 > 1:23:43When you've finished kissing everybody!
1:23:43 > 1:23:45There's got to be a perk to the job, hasn't there?!
1:23:45 > 1:23:48Who would like to speak and say a few words? Go ahead.
1:23:48 > 1:23:51I think like everyone else that has received an award tonight,
1:23:51 > 1:23:55they talk about the team. I'm very honoured and very proud of what we all achieved.
1:23:55 > 1:23:59But I think we need to also remember that my colleagues at Bolton,
1:23:59 > 1:24:02my colleagues at Spurs, the guys in the London Ambulance and the guys
1:24:02 > 1:24:06at the London Chest, from the nurses, the porters, to the consultants,
1:24:06 > 1:24:08everyone had to do their jobs
1:24:08 > 1:24:10and do their jobs right for this to have worked.
1:24:10 > 1:24:15And we're just receiving the award on behalf of them all. APPLAUSE
1:24:15 > 1:24:18To present these extraordinary guys with their award,
1:24:18 > 1:24:20we have a truly remarkable individual who has beaten
1:24:20 > 1:24:22all the odds to be with us today,
1:24:22 > 1:24:25please be upstanding for the legendary Fabrice Muamba.
1:24:25 > 1:24:30APPLAUSE
1:24:35 > 1:24:39CHEERING
1:24:57 > 1:24:59Do you want to say a few words, Fabrice?
1:25:01 > 1:25:08What to say? I mean, these guys are my heroes.
1:25:08 > 1:25:14You watch a superhero movie and those are the heroes standing there.
1:25:14 > 1:25:19You have Batman, Superman, you name it, go through the other guys!
1:25:19 > 1:25:21They did unbelievable job to me.
1:25:21 > 1:25:27They never gave up on me and they never stopped treating me right and they were just unbelievable.
1:25:27 > 1:25:30I mean, I thank them, every one of them, every single day.
1:25:30 > 1:25:34I haven't met this guy, this is the first time I have met this guy.
1:25:34 > 1:25:36He's the best driver in the world.
1:25:36 > 1:25:39He's literally unbelievable, to get me from the stadium to,
1:25:39 > 1:25:42you know, to the hospital, was incredible.
1:25:42 > 1:25:45And I mean, those guys, God blessed them with so much talent,
1:25:45 > 1:25:48so much ability, they're better than any footballer he could ever make.
1:25:48 > 1:25:51Those guys here, they're literally unbelievable.
1:25:51 > 1:25:55And I thank them, and I truly carry them in my heart everywhere I go.
1:25:55 > 1:25:57I've told them, they're special people, those are my heroes.
1:25:57 > 1:26:01You look to be in incredible shape now, you look fit, you look healthy
1:26:01 > 1:26:03- and vibrant, you bounded on there, how are you feeling?- I'm OK.
1:26:03 > 1:26:06There's a long process, things to be done,
1:26:06 > 1:26:09that will need to be done, but we will see what happens.
1:26:09 > 1:26:11We wish you good speed in your recovery to full health.
1:26:11 > 1:26:15You're looking fantastic. We wish you all the best
1:26:15 > 1:26:17and we say congratulations and thank you to the team.
1:26:17 > 1:26:20They are Dr Jonathan Tobin, Dr Andrew Deaner, Dr Sam Mohiddin
1:26:20 > 1:26:25- and paramedic Peter Fisher. - APPLAUSE
1:26:37 > 1:26:43So, what a night. That brings to an end our very first BBC 999 Awards.
1:26:43 > 1:26:46And I want to say, it has been just extraordinary,
1:26:46 > 1:26:47to honour everyone tonight.
1:26:47 > 1:26:51You all remind us that when terrible things happen,
1:26:51 > 1:26:55there are truly extraordinary people whose skill and determination
1:26:55 > 1:26:59make the world a better place and make the world a safer place.
1:26:59 > 1:27:01These brave men and women put in time and effort,
1:27:01 > 1:27:05sometimes risking their lives to help complete strangers in life-threatening situations.
1:27:05 > 1:27:09We hope that tonight's show will go a little way to saying how truly grateful we all are.
1:27:09 > 1:27:13- Thank you.- Thank you to all our award presenters, of course,
1:27:13 > 1:27:15but a special congratulations to all of our winners.
1:27:15 > 1:27:19- You really are heroes. Each and every one of you. Good night. - Good night.
1:27:19 > 1:27:24APPLAUSE AND CHEERING
1:27:42 > 1:27:46Subtitles by Red Bee Media Ltd