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0:00:04 > 0:00:07- I can't see or hear - the name Hillsborough...
0:00:07 > 0:00:10- ..without remembering - the events of 1989.
0:00:12 > 0:00:16- I saw almost 100 people die - right in front of me on that day.
0:00:18 > 0:00:21- It sends a shiver down my spine.
0:00:21 > 0:00:26- A real shiver, - like pins and needles.
0:00:26 > 0:00:28- It's entirely physical.
0:00:31 > 0:00:34- This should be the happiest day - of your life, going to a semi-final.
0:00:35 > 0:00:37- This shouldn't happen - at a football match.
0:00:40 > 0:00:43- The fear that loved ones - weren't coming home...
0:00:43 > 0:00:47- ..was just something - I wouldn't wish on anybody.
0:00:47 > 0:00:49- It was absolutely dreadful.
0:00:52 > 0:00:53- I was haemorrhaging.
0:00:54 > 0:00:56- Blood was pouring out of my nose.
0:00:59 > 0:01:02- Naturally, you'd wipe it away...
0:01:02 > 0:01:05- ..but I couldn't raise a finger.
0:01:07 > 0:01:09- It was a day I wanted to forget...
0:01:10 > 0:01:12- ..but you don't forget - days like that.
0:01:13 > 0:01:15- It stays with you forever.
0:01:16 > 0:01:18- The disaster is people dying.
0:01:19 > 0:01:23- The tragedy was the way - the bereaved families were treated.
0:01:25 > 0:01:27- I feel guilty to this day.
0:01:27 > 0:01:30- I froze on the spot, - I didn't help anyone.
0:01:32 > 0:01:34- I have to live with that.
0:01:57 > 0:02:00- This afternoon, Sheffield - witnessed the greatest disaster...
0:02:01 > 0:02:03- ..in the history - of British football.
0:02:03 > 0:02:06- The gates were opened - and the crowd entered the terrace.
0:02:07 > 0:02:09- The crush was unbearable.
0:02:09 > 0:02:13- On April 15, 1989, at - Hillsborough Stadium, Sheffield...
0:02:13 > 0:02:15- ..96 men, women and children - were killed...
0:02:16 > 0:02:19- ..after being crushed to death - on the Leppings Lane terrace.
0:02:20 > 0:02:24- What I saw on that day - still casts a shadow over my life.
0:02:25 > 0:02:27- When I work on Sgorio - on Saturdays...
0:02:28 > 0:02:32- ..and hear of a goal at - Hillsborough, I'm right back there.
0:02:34 > 0:02:38- I've found it difficult - to talk about it for over 25 years.
0:02:38 > 0:02:40- I know I'm not alone.
0:02:47 > 0:02:51- I've supported Liverpool - since I was a little boy.
0:02:51 > 0:02:56- Every game for lads living on the - Llyn Peninsula is like an away game.
0:02:57 > 0:03:00- We'd set off in the morning, - the four of us in a car.
0:03:00 > 0:03:04- Arwel from Y Ffor, his father, Arwel - driving, and Andrew from Nefyn.
0:03:04 > 0:03:07- It's a winding journey - across the Pennines.
0:03:07 > 0:03:10- We would listen to Radio Cymru...
0:03:10 > 0:03:12- ..until we lost the signal.
0:03:15 > 0:03:17- I was a teacher in Glan Clwyd.
0:03:17 > 0:03:20- I worked occasionally - for Radio Cymru.
0:03:20 > 0:03:24- They needed a commentator - for the game in Hillsborough.
0:03:25 > 0:03:28- I'd prepared meticulously - for the match.
0:03:28 > 0:03:31- This was also my semi-final.
0:03:33 > 0:03:36- We had three tickets - for Leppings Lane.
0:03:37 > 0:03:40- They were seated tickets - above the terrace.
0:03:40 > 0:03:42- Dylan was in another stand.
0:03:44 > 0:03:48- I was meeting a college friend - who lived in Sheffield.
0:03:49 > 0:03:51- I met him for a pint - before the game...
0:03:51 > 0:03:53- ..and arranged to meet the others - after the game.
0:03:54 > 0:03:56- Mam knew I wanted - to swap my ticket...
0:03:57 > 0:04:01- ..to get two terrace tickets - in the Leppings Lane end with him.
0:04:02 > 0:04:04- It was a beautiful day.
0:04:05 > 0:04:08- No-one knew what the team was. - We'd had our pre-match.
0:04:09 > 0:04:11- It was just a typical - morning of a game.
0:04:12 > 0:04:15- I met up with Paul and he decided - that if he took the ticket...
0:04:15 > 0:04:18- ..he'd deprive a Liverpool fan - of a ticket.
0:04:18 > 0:04:21- He told me to go - and watch the game.
0:04:21 > 0:04:25- I set off just after two - and headed towards Hillsborough.
0:04:26 > 0:04:30- As I walked over the bridge - approaching Leppings Lane...
0:04:30 > 0:04:34- ..I could see a lot of people - had congregated.
0:04:36 > 0:04:41- About twenty past two, the crowd - became more dense at Leppings Lane.
0:04:42 > 0:04:46- In that tightly-defined area that is - the turnstile out of concourse...
0:04:47 > 0:04:51- ..they were queuing up, turnstiles - weren't working very well.
0:04:51 > 0:04:53- The queue developed into a crowd.
0:04:55 > 0:04:59- What I remember more than anything - is a mounted policeman...
0:05:00 > 0:05:04- ..and the horse was there - to keep the supporters in check.
0:05:04 > 0:05:08- The horse was stuck - in the middle of the supporters.
0:05:08 > 0:05:13- I can still see the policeman - and the horse as I've arrived here.
0:05:15 > 0:05:21- There were 60 gates or turnstiles - for 30,000 Nottingham Forest fans.
0:05:21 > 0:05:27- There were only 23 at this end for - over 24,000 Liverpool supporters.
0:05:27 > 0:05:31- This area filled quickly - and the turnstiles couldn't cope.
0:05:31 > 0:05:35- It was obvious to see - what was about to happen.
0:05:35 > 0:05:39- It rubs salt in the wounds to - read the match programme of the day.
0:05:39 > 0:05:42- There's a photograph - of the 1988 semi-final.
0:05:42 > 0:05:47- Here's Leppings Lane. I'm in - there somewhere and it's packed.
0:05:47 > 0:05:51- Sheffield Wednesday's chairman, - Bert McGee...
0:05:51 > 0:05:54- ..described Hillsborough - as the perfect venue.
0:06:01 > 0:06:04- The experience of fans - at Hillsborough in the '80s...
0:06:04 > 0:06:07- ..and specifically - the terraces of Leppings Lane...
0:06:07 > 0:06:10- ..differed greatly - to Bert McGee's description.
0:06:10 > 0:06:14- There was serious overcrowding - during semi-finals...
0:06:15 > 0:06:17- ..in 1981, 1987 and 1988.
0:06:19 > 0:06:24- We'd watched Liverpool's semi-final - at Hillsborough the previous year.
0:06:24 > 0:06:29- Liverpool against Nottingham Forest, - the same teams, the same location.
0:06:29 > 0:06:33- Back then a policeman - would check your ticket...
0:06:34 > 0:06:36- ..before allowing you through.
0:06:37 > 0:06:39- Without a ticket, - you couldn't get through.
0:06:40 > 0:06:43- Closer still, - your ticket was checked again.
0:06:43 > 0:06:46- There was nothing like that in '89.
0:06:48 > 0:06:53- I'd been trying to get a ticket for - Chris to come in the stands with me.
0:06:54 > 0:06:58- Chris said, "Can I go in - the Leppings Lane with Jason?"
0:06:58 > 0:07:01- I said, "No, son, - I was in there last year.
0:07:01 > 0:07:05- "I got in to Pen 3 - and it's not very comfortable.
0:07:05 > 0:07:08- "In fact, I would say, Chris, - it's not safe."
0:07:10 > 0:07:13- He came back about 10 minutes later - and he asked me again.
0:07:13 > 0:07:15- "Chris, I've just told you, no."
0:07:15 > 0:07:20- He came back a third time and said, - "Dad, I wanna be with all the boys.
0:07:20 > 0:07:22- "There's 10 of us."
0:07:22 > 0:07:28- I said yes and I don't know - as I look at you now why I said yes.
0:07:28 > 0:07:32- They arrived in a joyous mood. - This was a semi-final.
0:07:33 > 0:07:36- There was no violence, - there was no heavy crush.
0:07:36 > 0:07:40- There was no people shouting at each - other. It was still a great mood.
0:07:41 > 0:07:44- And then suddenly, - people became trapped.
0:07:44 > 0:07:48- It was very clear that - in the build-up to three o'clock...
0:07:48 > 0:07:53- ..that people outside would die - if that crush wasn't alleviated.
0:07:56 > 0:07:59- When I reached the front, - it was chaotic.
0:07:59 > 0:08:02- "Get in, get in, get in." - No-one checked your ticket.
0:08:03 > 0:08:05- No-one took my ticket - or ripped it in half.
0:08:06 > 0:08:07- In I went.
0:08:07 > 0:08:10- I remember saying - I don't think we'll start on time.
0:08:10 > 0:08:16- With so many people trying to get - in, I thought they'd delay kick-off.
0:08:16 > 0:08:18- Teams were coming out as I sat down.
0:08:19 > 0:08:21- I was glad I was in my seat.
0:08:21 > 0:08:23- It was a relief to escape the crush.
0:08:25 > 0:08:29- Looking back I think I'd have been - better off out of there...
0:08:29 > 0:08:31- ..without seeing what I saw.
0:08:32 > 0:08:32- .
0:08:37 > 0:08:37- Subtitles
0:08:37 > 0:08:39- Subtitles- - Subtitles
0:08:44 > 0:08:46- In the minutes - before the 3.00pm kick-off...
0:08:47 > 0:08:49- ..thousands of Liverpool fans...
0:08:49 > 0:08:53- ..were waiting - outside the gates of Leppings Lane.
0:08:57 > 0:09:02- The responsibility for the match - in 1989 is very clear.
0:09:02 > 0:09:04- The Football Association - hired the stadium...
0:09:05 > 0:09:07- ..from Sheffield Wednesday - Football Club.
0:09:07 > 0:09:10- Sheffield Wednesday - had a responsibility...
0:09:10 > 0:09:13- ..for gaining a safety certificate - for the ground...
0:09:14 > 0:09:16- ..from the Sheffield City Council.
0:09:16 > 0:09:20- That safety certificate - would provide the foundation...
0:09:20 > 0:09:23- ..for it to be hired out - to the Football Association.
0:09:24 > 0:09:25- None of that worked on the day.
0:09:25 > 0:09:30- The safety certificate was out of - date and all the authorities failed.
0:09:32 > 0:09:34- I'd stood on Leppings Lane before.
0:09:34 > 0:09:35- The greatest thrill...
0:09:36 > 0:09:42- ..was standing behind the goal and - seeing your team score towards you.
0:09:42 > 0:09:45- Since it was a semi-final, - it was packed there.
0:09:46 > 0:09:48- Fans were packed in tight, - very tight.
0:09:49 > 0:09:53- It wasn't comfortable in '88 - but nothing happened.
0:09:54 > 0:09:58- I never thought there was a danger - in what I was doing.
0:09:58 > 0:10:04- It was like surfing in the crowd, - forward, to the side and back.
0:10:05 > 0:10:08- I was never scared - but I sometimes held my breath...
0:10:08 > 0:10:10- ..and thought, - "What's going on here?"
0:10:10 > 0:10:13- A few seconds later, - everything would die down...
0:10:13 > 0:10:17- ..and you found your place again - but that didn't happen that day.
0:10:18 > 0:10:21- South Yorkshire Police - were responsible...
0:10:21 > 0:10:23- ..for policing Hillsborough.
0:10:23 > 0:10:27- 19 days before the game, - Chief Constable Peter Wright...
0:10:28 > 0:10:31- ..appointed Chief Inspector - David Duckenfield...
0:10:32 > 0:10:34- ..as supervisor of the semi-final.
0:10:34 > 0:10:39- Duckenfield had no experience of - controlling a game at Hillsborough.
0:10:40 > 0:10:43- On the day, he briefed - his officers in the stadium.
0:10:43 > 0:10:48- There was a lot of scepticism - from officers about his capability.
0:10:48 > 0:10:50- Then remarkably, he goes missing.
0:10:52 > 0:10:55- He leaves the stadium, - nobody knows where he goes...
0:10:55 > 0:10:59- ..except his driver and - he's never revealed where they went.
0:10:59 > 0:11:01- He doesn't return until 2.00pm.
0:11:02 > 0:11:04- This is a major, major match.
0:11:04 > 0:11:06- It's his first major match...
0:11:06 > 0:11:10- ..and he goes missing for two hours - in the lead-up to the game.
0:11:10 > 0:11:14- Then he's the position - of having to take decisions...
0:11:14 > 0:11:17- ..in a stadium - that he's unfamiliar with.
0:11:18 > 0:11:22- Senior officers at the highest level - in South Yorkshire Police...
0:11:22 > 0:11:28- ..allowed an inexperienced police - officer in policing football...
0:11:28 > 0:11:30- ..to take that role on.
0:11:35 > 0:11:38- When you come in - through the turnstiles...
0:11:38 > 0:11:42- ..the first thing - that you see is this tunnel.
0:11:42 > 0:11:46- At the end of the tunnel, - you can see some of the pitch.
0:11:47 > 0:11:50- That's like a magnet - that attracts the fans to it.
0:11:51 > 0:11:56- I'd reached the end of the tunnel - and I thought, "It's too full here.
0:11:56 > 0:12:00- "Let's move to the side." - And that's what we did.
0:12:01 > 0:12:05- The control box is above - the Leppings Lane terrace.
0:12:05 > 0:12:08- It was clear - that those central pens were packed.
0:12:08 > 0:12:11- They could see with their own eyes - that they were packed.
0:12:12 > 0:12:16- Even more incredible, pens one - and two, which were below them...
0:12:17 > 0:12:21- ..they could see they were - completely underpopulated.
0:12:21 > 0:12:23- They should have sealed - the tunnel...
0:12:23 > 0:12:26- ..and ensured the - underpopulated areas were filled.
0:12:27 > 0:12:30- But they had this policy - in South Yorkshire Police...
0:12:30 > 0:12:33- ..which is - fans will find their own level.
0:12:33 > 0:12:36- That's OK, - if you have an open terrace.
0:12:36 > 0:12:39- Fans will find their own level.
0:12:39 > 0:12:42- They go sideways or others - go sideways to make space for them.
0:12:43 > 0:12:45- But they were going into - literal pens.
0:12:45 > 0:12:48- Like cattle pens, you know.
0:12:48 > 0:12:52- A massive fence at the front - with spikes coming in.
0:12:52 > 0:12:54- Fences on either side.
0:12:54 > 0:12:57- A brick wall behind you - and no way back up the tunnel.
0:12:58 > 0:13:01- The tunnel was full - as people were coming down.
0:13:02 > 0:13:04- I was in the North Stand.
0:13:04 > 0:13:08- When they'd got in, - after about 10 minutes...
0:13:08 > 0:13:10- ..looking at - the Leppings Lane end...
0:13:11 > 0:13:15- ..looking for Christopher wearing - a Welsh international rugby shirt...
0:13:15 > 0:13:17- ..and as time got towards 2.50pm...
0:13:17 > 0:13:21- ..I'm thinking, - "There's something wrong here."
0:13:21 > 0:13:24- Those two pens, three and four, - were heaving.
0:13:24 > 0:13:29- There was a marked difference - from where I was to the centre area.
0:13:29 > 0:13:34- I thought to myself, "There are a - lot of gaps here. It's quite empty."
0:13:35 > 0:13:41- Usually, 2.55pm before a game, - everywhere would be full.
0:13:41 > 0:13:44- Everyone would be there in time.
0:13:45 > 0:13:49- There were so many supporters - outside Leppings Lane...
0:13:49 > 0:13:53- ..it would have taken another - 40 minutes to let them in safely.
0:13:54 > 0:13:57- The man responsible - for policing this area...
0:13:57 > 0:14:00- ..was Chief Inspector - Roger Marshall.
0:14:01 > 0:14:04- He's policed Hillsborough many times - but not that area.
0:14:05 > 0:14:07- He phones through - to the control box.
0:14:07 > 0:14:11- He asks Duckenfield - to open the gates.
0:14:11 > 0:14:16- Duckenfield hesitates then orders - the opening of the gates.
0:14:16 > 0:14:20- The gates are opened - but what Duckenfield doesn't do...
0:14:20 > 0:14:21- ..is say seal the tunnel.
0:14:22 > 0:14:24- The tunnel remains open, - fans come in...
0:14:24 > 0:14:28- ..but once they went down - a one-in-six gradient tunnel...
0:14:28 > 0:14:30- ..they couldn't get back up.
0:14:30 > 0:14:33- The crush became a compression - in the central pens.
0:14:33 > 0:14:35- No way out sideways, forwards...
0:14:36 > 0:14:39- ..and people are crushed up - against the fence.
0:14:39 > 0:14:43- The pile of bodies - at the front of pen three was high.
0:14:45 > 0:14:49- In the five minutes - between 2.52 and 2.57...
0:14:49 > 0:14:52- ..2,000 fans entered - through Gate C...
0:14:52 > 0:14:58- ..most heading towards the tunnel to - the terrace which was already full.
0:15:02 > 0:15:06- I remember an incredible atmosphere - in the game.
0:15:06 > 0:15:11- I was excited, as a commentator, - and glad to be there.
0:15:11 > 0:15:15- I remember Liverpool attacking - early in the game...
0:15:15 > 0:15:20- ..and Peter Beardsley shooting - and hitting the bar.
0:15:20 > 0:15:26- Then you saw Liverpool supporters - climbing the radial fences...
0:15:26 > 0:15:28- ..and the perimeter fences.
0:15:29 > 0:15:32- People were climbing up the wall - to get to the stand above.
0:15:32 > 0:15:38- As time went on, you thought - something serious is happening here.
0:15:38 > 0:15:43- It didn't dawn on a lot of people - what was actually going on.
0:15:45 > 0:15:49- Even though you're on the bench, - you're concentrating on the game.
0:15:49 > 0:15:51- You never know when you'll come on.
0:15:51 > 0:15:55- When people are on the pitch, - you realise something's wrong.
0:15:55 > 0:16:00- I first thought there might be - some trouble going on.
0:16:00 > 0:16:04- Hooliganism was a problem - in the '80s in English football.
0:16:04 > 0:16:06- That was my initial thought.
0:16:07 > 0:16:09- At 3.06 the game was stopped.
0:16:11 > 0:16:15- I became very, very cold, - I was frightened for Chris.
0:16:17 > 0:16:22- It got worse. I don't think I've - ever experienced coldness like it.
0:16:28 > 0:16:31- I still didn't think - that people had died.
0:16:31 > 0:16:36- You associate people dying - with blood and horrific scenes.
0:16:38 > 0:16:42- Everything just stopped when - I saw one supporter carried away.
0:16:43 > 0:16:45- There was a jacket over his face.
0:16:49 > 0:16:54- I was just absolutely besotted - and worried about Chris.
0:16:54 > 0:16:57- The lad who was sat next to me - had a transistor radio.
0:16:57 > 0:16:59- I said, "What have they said?"
0:17:00 > 0:17:02- He said, "There's five dead."
0:17:02 > 0:17:05- I said, "You're joking. - Nobody dies at a football match."
0:17:07 > 0:17:12- Soon news filtered through - to the press that fans had died.
0:17:13 > 0:17:18- The producer in Cardiff - was talking to me on the phone.
0:17:18 > 0:17:23- I said, "What do I do? - I'm hearing that people have died.
0:17:23 > 0:17:25- "Am I allowed to say that?"
0:17:26 > 0:17:29- I didn't have experience - of being in that situation.
0:17:29 > 0:17:33- I was told that if the news - had come from an official source...
0:17:34 > 0:17:35- ..I could say that.
0:17:35 > 0:17:40- I had to break the news knowing that - there were listeners in Wales...
0:17:41 > 0:17:43- ..or wherever they were listening...
0:17:44 > 0:17:50- ..that they had fans, relatives - and friends at the game.
0:17:50 > 0:17:53- What did they think? - You had to be very sensitive.
0:17:56 > 0:17:59- I don't think - we said very much at all.
0:17:59 > 0:18:03- Both of us couldn't believe - what we were seeing.
0:18:10 > 0:18:15- We thought it was a pitch invasion - so we went into the dressing room.
0:18:16 > 0:18:18- We heard shouting - and Kenny went out.
0:18:18 > 0:18:22- "Kenny, people are dying out there." - We heard all of this.
0:18:23 > 0:18:27- Upstairs, on the TV, we could see - what was going on. It was a shock.
0:18:29 > 0:18:34- There were police officers - pounding the chests of young kids.
0:18:34 > 0:18:36- That was to their credit.
0:18:37 > 0:18:40- However, there must - have been another 200...
0:18:40 > 0:18:44- ..across the halfway line, - doing absolutely nothing.
0:18:45 > 0:18:49- Every big event has - an operational order for policing.
0:18:49 > 0:18:51- If you look at - the operational orders...
0:18:52 > 0:18:54- ..both for 1989 and 1988...
0:18:54 > 0:19:00- ..1989 was a replica of '88 - even down to the spelling mistakes.
0:19:00 > 0:19:04- There's not a word on ground safety. - There's not a word on crowd safety.
0:19:04 > 0:19:06- It's all about crowd control.
0:19:07 > 0:19:11- I've been to enough matches to know - that the police standing there...
0:19:12 > 0:19:14- ..is to stop opposing fans meeting.
0:19:14 > 0:19:17- Looking back, the minutes - and seconds that passed...
0:19:17 > 0:19:20- ..what they could have done - at Leppings Lane.
0:19:22 > 0:19:26- It takes several minutes - before ambulances are mobilised...
0:19:26 > 0:19:28- ..ambulances arrive.
0:19:28 > 0:19:33- There's no organisation because no - emergency plan had been activated.
0:19:33 > 0:19:38- Every major event has an emergency - plan and an activation point.
0:19:38 > 0:19:40- None of that occurred.
0:19:40 > 0:19:44- People are picked up, carried - on hoardings, mainly by fans.
0:19:45 > 0:19:46- It's complete chaos.
0:19:47 > 0:19:49- It was a very surreal feeling...
0:19:49 > 0:19:52- ..but it was as if - I had my head underwater.
0:19:52 > 0:19:57- I could hear things - but I couldn't make sense of it all.
0:19:57 > 0:19:59- Everything was odd.
0:20:00 > 0:20:03- Seeing these people - ripping up advertising boards...
0:20:03 > 0:20:07- ..carrying people, - trying to administer CPR.
0:20:07 > 0:20:09- I did nothing but stand and watch.
0:20:10 > 0:20:13- There was nothing to assist - in the rescue.
0:20:13 > 0:20:17- No defibrillators, - no oxygen was available...
0:20:17 > 0:20:23- ..it all came down to people like - you and I bending over bodies...
0:20:23 > 0:20:26- ..and trying to breathe air - into lifeless lungs.
0:20:26 > 0:20:31- You only have minutes to resuscitate - somebody in that condition.
0:20:34 > 0:20:36- I'd gone to a football match.
0:20:36 > 0:20:41- I didn't expect to see things - like that in a football match.
0:20:41 > 0:20:43- It was like a nightmare.
0:20:43 > 0:20:51- It was hard to say if you were - seeing dead bodies in front of you.
0:20:51 > 0:20:55- I could just see lifeless bodies.
0:20:55 > 0:20:59- I wasn't sure - if they were dead or not.
0:20:59 > 0:21:04- They probably were but at the time - you didn't want to think they were.
0:21:07 > 0:21:10- You could see the supporters...
0:21:14 > 0:21:19- ..looking helplessly - at their friends in front of them.
0:21:19 > 0:21:22- I wasn't sure what I was seeing.
0:21:23 > 0:21:27- Graham Kelly, the secretary - of the Football Association...
0:21:27 > 0:21:31- ..comes into the control box and - asks Duckenfield what is going on.
0:21:32 > 0:21:35- He says Liverpool fans - broke the door.
0:21:36 > 0:21:40- They broke the exit gate C - and rushed into the stadium.
0:21:40 > 0:21:44- Not only did they not arrive late...
0:21:44 > 0:21:48- ..not only did they - not break down the door...
0:21:48 > 0:21:49- ..they never rushed.
0:21:50 > 0:21:53- They walked. - It's there on his own CCTV.
0:21:55 > 0:21:58- Back then, there was no way - of contacting someone.
0:21:59 > 0:22:01- There were no mobile phones.
0:22:01 > 0:22:04- There was no Facebook, - Twitter or Snapchat.
0:22:04 > 0:22:08- I'd gone. "I'll see you tonight." - That was the message.
0:22:08 > 0:22:13- When I phoned home and spoke to Mam, - I sensed the relief in her voice.
0:22:13 > 0:22:16- She'd seen on TV - someone with a jersey like mine.
0:22:17 > 0:22:21- When I was on the phone, - Dylan's mother was in Mam's house.
0:22:21 > 0:22:24- She asked about Dylan and we said - he wasn't with us at that time.
0:22:26 > 0:22:29- I was trying to say it in a way - that didn't cause panic.
0:22:31 > 0:22:34- We'd seen Nain and Taid - the previous week.
0:22:35 > 0:22:39- We'd planned to go out for a spin - in the car for an hour or two.
0:22:40 > 0:22:44- We put the radio on and heard - that the game had been stopped...
0:22:44 > 0:22:47- ..because something - had happened on the pitch.
0:22:48 > 0:22:49- I was thinking about Dylan.
0:22:50 > 0:22:54- He'd said he'd try to swap - the tickets and that bothered me.
0:22:54 > 0:23:00- I managed to find a phone in - a flower shop outside the stadium.
0:23:01 > 0:23:03- I phoned home - to confirm I was alright.
0:23:04 > 0:23:07- We have to be grateful - to the people of Sheffield.
0:23:07 > 0:23:10- What they did that day, - they opened their doors.
0:23:10 > 0:23:15- Houses, shops, everything, if you - wanted to phone home to allay fears.
0:23:16 > 0:23:18- Not everyone was able - to make that call.
0:23:19 > 0:23:23- The rendezvous point that we'd - arranged to meet on Halifax Road...
0:23:24 > 0:23:26- ..all I wanted was to see Chris.
0:23:26 > 0:23:29- As I looked up, - there was Jason, Chris' mate.
0:23:29 > 0:23:33- Steven and Paul. There was no Chris.
0:23:38 > 0:23:40- Jason said to me, I said, - "Where's Chris?"
0:23:40 > 0:23:44- He said, "Barry, you're gonna - have to expect the worst."
0:23:44 > 0:23:47- I said, "What do you mean, the - worst?" He said, "Chris is dead."
0:23:49 > 0:23:49- .
0:23:54 > 0:23:54- Subtitles
0:23:54 > 0:23:56- Subtitles- - Subtitles
0:24:01 > 0:24:06- The journey home from Sheffield, - back over the Pennines...
0:24:06 > 0:24:07- ..was so difficult.
0:24:08 > 0:24:13- One of British football's greatest - tragedies happened at 3.07pm.
0:24:13 > 0:24:16- The police stories - were spreading by then.
0:24:17 > 0:24:21- They claimed fans had broken down - a gate, rushed into the stadium...
0:24:21 > 0:24:24- Unfortunately for some, - it was too late.
0:24:24 > 0:24:27- Blankets and coats were placed - over the faces of many.
0:24:28 > 0:24:32- The radio was on in the car. - We heard how many had died.
0:24:32 > 0:24:36- It's 10, 15, 20, 30, 40...
0:24:37 > 0:24:38- ..it's 50.
0:24:39 > 0:24:43- We had an old-fashioned radio - in the car.
0:24:43 > 0:24:45- I wanted to switch it off.
0:24:45 > 0:24:50- If we switched the radio off, - the number wouldn't rise anymore.
0:24:51 > 0:24:55- In 1988, we returned home with - our scarves flying outside the car.
0:24:55 > 0:24:59- Horns blaring, everyone in a - good mood - we were off to Wembley.
0:24:59 > 0:25:03- This year, - the story was completely different.
0:25:05 > 0:25:10- It felt like a black cloud - was following us all the way home.
0:25:13 > 0:25:15- Alun, how are you? Are you OK?
0:25:15 > 0:25:17- How are you keeping? Are you OK?
0:25:17 > 0:25:19- Nice to see you.
0:25:21 > 0:25:25- I remember walking down the tunnel - hearing the fans singing.
0:25:25 > 0:25:28- I thought I'd get - a better view behind the goal.
0:25:28 > 0:25:30- I headed that way.
0:25:31 > 0:25:33- You know, get it on, yeah.
0:25:34 > 0:25:36- I was standing - in front of a barrier.
0:25:36 > 0:25:40- This lad was standing next to me - and he had a young boy with him.
0:25:40 > 0:25:43- He said to me, - "There's something wrong here.
0:25:43 > 0:25:46- "Help me push back - so I can pick the boy up."
0:25:48 > 0:25:50- It was quite a job at that time.
0:25:50 > 0:25:56- That was a good quarter of an hour - before it happened.
0:25:57 > 0:26:03- I remember him telling the boy - to go over the top, to get away.
0:26:03 > 0:26:07- He did go but he came back crying.
0:26:07 > 0:26:09- I remember him crying.
0:26:09 > 0:26:15- People behind me were saying, - "Help him, do something."
0:26:16 > 0:26:19- I couldn't raise a finger, - let alone anything else.
0:26:22 > 0:26:25- I was stuck. - I was stuck, stuck by the barrier.
0:26:25 > 0:26:27- I couldn't move an inch.
0:26:27 > 0:26:28- Nothing.
0:26:31 > 0:26:33- There's a lot of guilt, but...
0:26:36 > 0:26:40- I still don't know - what happened to that little boy.
0:26:41 > 0:26:44- The man next to me, - I remember when I was pulled out...
0:26:44 > 0:26:47- ..I could see blood pouring - from his nose and eyes.
0:26:48 > 0:26:50- He'd been crushed.
0:26:50 > 0:26:52- He didn't make it.
0:26:52 > 0:26:54- Did you think you'd die there?
0:26:55 > 0:26:56- What I remember...
0:26:56 > 0:27:00- ..I was haemorrhaging, - blood was pouring out of my nose.
0:27:05 > 0:27:10- Naturally, you'd wipe your face - but I couldn't raise a finger.
0:27:10 > 0:27:16- When I was halfway out, - the barrier behind me collapsed.
0:27:16 > 0:27:22- That's when I felt my ribs, - like a pack of cards, just...
0:27:28 > 0:27:32- It's something I'm trying to forget. - It's difficult.
0:27:33 > 0:27:34- It is difficult.
0:27:39 > 0:27:45- I was going - in and out of consciousness.
0:27:45 > 0:27:47- I thought it was just a dream.
0:27:47 > 0:27:50- I could hear screaming - and shouting.
0:27:52 > 0:27:54- Lots of swearing.
0:27:54 > 0:27:59- I remember lying - on one of the advertising boards.
0:27:59 > 0:28:03- Waheels of Sheffield or something. - I remember that.
0:28:03 > 0:28:06- I was face down.
0:28:07 > 0:28:11- Looking down. - There were bodies to the side.
0:28:17 > 0:28:21- There was one, - he was a bigger lad than me.
0:28:21 > 0:28:24- He was lying - with his arms up like that.
0:28:24 > 0:28:26- A coat over his face.
0:28:33 > 0:28:37- Your brain is trying to forget - what happened.
0:28:38 > 0:28:41- Trying to put it in a cupboard - and close the door.
0:28:41 > 0:28:45- There are things, small things, - that bring it back to you.
0:28:46 > 0:28:50- Wherever you put it, - wherever the cupboard...
0:28:50 > 0:28:52- ..it's always there.
0:28:52 > 0:28:54- Yes, yes, it doesn't matter.
0:28:54 > 0:28:56- It always comes back to you.
0:28:57 > 0:29:01- It's there for you, it'll never go. - It'll never go.
0:29:12 > 0:29:17- The shock, more than anything, - was how easy someone could die.
0:29:18 > 0:29:20- Too many people in one place...
0:29:20 > 0:29:22- ..squeezing the life - out of each other.
0:29:23 > 0:29:28- I was lucky but because I was lucky, - someone else was less fortunate.
0:29:28 > 0:29:31- They had the ticket - I'd had the previous year.
0:29:34 > 0:29:37- It was the first day - I'd ventured out with my daughter.
0:29:37 > 0:29:42- She'd only be a few weeks old. - I decided to go to Bolton, shopping.
0:29:42 > 0:29:46- By the time I got home, - there was a bit of a panic going on.
0:29:46 > 0:29:48- Our Andrew - was at the football match.
0:29:49 > 0:29:53- He was a big lad, as a security - guard he could take care of himself.
0:29:53 > 0:29:55- He often went to football matches.
0:29:56 > 0:29:58- I can't say at that point - I was perturbed.
0:29:59 > 0:30:01- It had been drummed into us - as children...
0:30:01 > 0:30:05- ..whether we were arriving - or leaving somewhere...
0:30:05 > 0:30:06- ..to give Mum three rings.
0:30:07 > 0:30:09- No rings came - so it became more troubling.
0:30:09 > 0:30:14- My mum and my dad and my husband - set off across the Pennines.
0:30:20 > 0:30:24- We went to the first hospital. The - people were absolutely hysterical.
0:30:25 > 0:30:27- I shouted out above everybody...
0:30:27 > 0:30:32- .."Do you have a young man wearing - a Welsh international rugby shirt?"
0:30:32 > 0:30:34- They said no.
0:30:34 > 0:30:39- I said, "Do you have a Christopher - Devonside?" They said no.
0:30:39 > 0:30:42- We went to another hospital - and it was the same scenario.
0:30:44 > 0:30:49- Six hours after leaving the stadium - to search for his son...
0:30:49 > 0:30:53- ..Barry Devonside was called back - to the stadium's gym...
0:30:53 > 0:30:57- ..where the bodies of most - of the dead were being kept.
0:30:58 > 0:31:03- We went inside and they brought - Chris in a body bag and opened it.
0:31:04 > 0:31:06- I bent down to kiss his forehead.
0:31:06 > 0:31:09- A police officer got hold of me - and pulled me back.
0:31:09 > 0:31:11- I turned around and shoved him.
0:31:12 > 0:31:16- How dare he invade my space - in a situation like this?
0:31:16 > 0:31:20- My husband identified - three different people...
0:31:20 > 0:31:24- ..and finally it was the third one - that was Andrew.
0:31:24 > 0:31:26- He told my mum - he thought it was Andrew.
0:31:27 > 0:31:29- She wanted to identify Andrew...
0:31:29 > 0:31:34- ..but only made it so far down - the corridor and my mum collapsed.
0:31:34 > 0:31:39- Two higher ranking police officers - were walking down the corridor...
0:31:39 > 0:31:43- ..having a conversation - and stepped over her...
0:31:43 > 0:31:45- ..and carried on walking.
0:31:47 > 0:31:50- The vast, vast majority - of the families...
0:31:50 > 0:31:55- ..would be very hard pushed - to find any kindnesses that night.
0:31:58 > 0:32:01- The Coroner, Dr Stefan Popper...
0:32:01 > 0:32:05- ..decided to test the blood - alcohol level of each body...
0:32:05 > 0:32:08- ..including a 10-year-old boy.
0:32:09 > 0:32:11- The first question - they were asked was...
0:32:11 > 0:32:13- ..had their loved one been drinking?
0:32:14 > 0:32:18- He said, "We're trying to build up - a picture of everybody's day.
0:32:19 > 0:32:22- "Did you stop on the way - to have a meal and a drink?"
0:32:22 > 0:32:25- I said, "What's that got to do - with identification?"
0:32:26 > 0:32:29- He asked me five questions - and every answer I gave was...
0:32:29 > 0:32:32- .."What's that got to do - with identification?"
0:32:32 > 0:32:37- To be interrogated as if - in some way your loved one or you...
0:32:37 > 0:32:41- ..had some sort of bad reputation - was just dreadful.
0:32:41 > 0:32:44- The disaster is people dying.
0:32:44 > 0:32:49- The tragedy was the way the bereaved - families and survivors were treated.
0:32:50 > 0:32:53- I was petrified - of what Jackie was going to say.
0:32:53 > 0:32:58- Many years ago, she said, - when I first started taking Chris...
0:32:58 > 0:33:02- .."If you bring Chris home hurt, - me and you will have a problem."
0:33:02 > 0:33:05- And I wasn't bringing Chris home.
0:33:05 > 0:33:06- And...
0:33:08 > 0:33:11- She opened the door, - she was waiting for me.
0:33:12 > 0:33:14- We just threw our arms - around each other.
0:33:14 > 0:33:18- She never said a word - about what she'd said years ago.
0:33:18 > 0:33:20- Cheek to cheek and she said to me...
0:33:20 > 0:33:23- .."There's 17 dead so far, Barry."
0:33:23 > 0:33:26- I said, - "Jack, there's 81 dead so far."
0:33:27 > 0:33:29- We went in - and all the relatives were there.
0:33:29 > 0:33:31- I didn't want to speak to anybody.
0:33:32 > 0:33:34- I just wanted Chris back home.
0:33:39 > 0:33:45- The next morning, Margaret Thatcher - arrived with Douglas Hurd.
0:33:45 > 0:33:49- When I challenged Bernard Ingham, - the Press Secretary...
0:33:49 > 0:33:52- ..with regard to what - had happened in that meeting...
0:33:53 > 0:33:56- ..he said, "I know what I learned - there on the day.
0:33:57 > 0:34:00- "That Liverpool fans - broke into the stadium."
0:34:00 > 0:34:04- In other words, Liverpool fans - killed Liverpool people.
0:34:05 > 0:34:07- Now who did he learn that from?
0:34:07 > 0:34:10- There were no fans - or doctors talking to him.
0:34:11 > 0:34:13- It was senior police officers...
0:34:13 > 0:34:17- ..and most significantly, - the Chief Constable Peter Wright.
0:34:19 > 0:34:22- Anfield became the focal point - for grief.
0:34:22 > 0:34:26- Kenny Dalglish took his - Liverpool squad to the hospitals...
0:34:26 > 0:34:28- ..to visit those hurt - in Leppings Lane...
0:34:29 > 0:34:31- ..and also to the funerals.
0:34:31 > 0:34:34- While Liverpool and their families - buried their supporters...
0:34:35 > 0:34:38- ..a story was emerging - from Sheffield.
0:34:38 > 0:34:42- I'm sick of seeing on television - these instant experts...
0:34:42 > 0:34:46- ..telling us that if there'd been - police inside those gates...
0:34:46 > 0:34:48- ..funnelling people - into the outer areas...
0:34:49 > 0:34:50- ..this wouldn't have happened.
0:34:51 > 0:34:54- I'm saying to you - that if police had been in there...
0:34:55 > 0:34:57- ..when this mob surged through...
0:34:57 > 0:34:59- ..the officers - would've been trampled to death.
0:35:00 > 0:35:05- Certain members of the police, - plus the local MP, Irvine Patnick...
0:35:05 > 0:35:08- ..plus the head - of the Police Federation...
0:35:08 > 0:35:13- ..had approached journalists - and given them a story...
0:35:13 > 0:35:16- ..that Liverpool fans - had stolen from the dead...
0:35:17 > 0:35:21- ..that Liverpool fans had broken in - and violence had cause the disaster.
0:35:22 > 0:35:25- Kelvin MacKenzie wanted - that headline to be You Scum.
0:35:28 > 0:35:31- I've supported Liverpool - for 30 years.
0:35:31 > 0:35:35- I'm not claiming - that Liverpool fans are angels...
0:35:35 > 0:35:37- ..but they would never do - such a thing.
0:35:37 > 0:35:39- What was said about them - was shameful.
0:35:40 > 0:35:45- Can you imagine a human being doing - things a newspaper said about them?
0:35:45 > 0:35:50- That was more shocking than the - lies - that people believed them.
0:35:53 > 0:35:55- In the days that followed...
0:35:56 > 0:35:59- ..Arwel and I spoke - and we decided to raise money.
0:36:00 > 0:36:04- I visited the offices - of a local newspaper in Pwllheli.
0:36:05 > 0:36:07- A woman stood behind me - in the queue.
0:36:07 > 0:36:10- She said, - "Aren't those hooligans a disgrace?"
0:36:11 > 0:36:14- I asked her why - she was saying something like that.
0:36:15 > 0:36:18- "I didn't mean you, Dylan," - she replied.
0:36:18 > 0:36:20- She meant someone else.
0:36:20 > 0:36:23- That's the message - that reached Pwllheli...
0:36:23 > 0:36:25- ..a few days after the tragedy.
0:36:26 > 0:36:29- The Sun was so confident - in their story.
0:36:29 > 0:36:31- It changed the entire view - of Hillsborough...
0:36:32 > 0:36:34- ..in the national consciousness.
0:36:34 > 0:36:39- We went from people feeling empathy - towards those who died...
0:36:39 > 0:36:45- ..to feeling absolute abhorrence to - Liverpool fans and Liverpool people.
0:36:46 > 0:36:51- West Midlands Police were appointed - to conduct an external inquiry...
0:36:51 > 0:36:55- ..with Lord Justice Taylor - leading the official investigation.
0:36:57 > 0:37:02- Taylor found that police failure - was mostly to blame for the tragedy.
0:37:03 > 0:37:06- He criticised them - for blaming the supporters.
0:37:08 > 0:37:12- The inquest into the deaths - opened in November 1990.
0:37:13 > 0:37:18- Coroner Dr Stefan Popper found - that all those who died...
0:37:18 > 0:37:22- ..suffered their mortal injuries - before 3.15pm.
0:37:22 > 0:37:25- It was a contentious decision - which meant that...
0:37:25 > 0:37:29- ..the emergency services' response - after that time was not scrutinised.
0:37:30 > 0:37:31- During the inquest...
0:37:32 > 0:37:36- ..the police continued - to criticise the Liverpool fans.
0:37:38 > 0:37:41- We see allegations - around drunkenness...
0:37:42 > 0:37:46- ..allegations around ticketless, - violence and late arrival.
0:37:46 > 0:37:49- They were the four pillars - of the police case.
0:37:50 > 0:37:53- That was played out - in what was then...
0:37:53 > 0:37:56- ..the longest inquest - in legal history.
0:37:57 > 0:38:00- Ignoring the findings - of Lord Justice Taylor...
0:38:01 > 0:38:05- ..the inquest's verdict in - March 1991 was 'accidental death'.
0:38:06 > 0:38:09- When that came back - as accidental death...
0:38:09 > 0:38:12- ..that was just stunning, really.
0:38:12 > 0:38:16- That was probably the point - at which it became really obvious...
0:38:17 > 0:38:19- ..that this was a real fight.
0:38:19 > 0:38:23- In 1991, David Duckenfield - faced a disciplinary case.
0:38:23 > 0:38:28- When he retired early on a full - pension, the case wasn't pursued.
0:38:28 > 0:38:32- Five years later, - Professor Phil Scraton discovered...
0:38:32 > 0:38:36- ..that the evidence - of many officers at Hillsborough...
0:38:37 > 0:38:39- ..had been doctored and altered...
0:38:40 > 0:38:43- ..to omit any criticism - of the police on the day.
0:38:47 > 0:38:48- What I realised at that point...
0:38:49 > 0:38:53- ..was that Lord Justice Taylor knew, - the Home Office knew...
0:38:53 > 0:38:56- ..all the investigating bodies - knew...
0:38:56 > 0:38:59- ..the investigating force knew, - they all knew.
0:39:00 > 0:39:04- It's not one-off, it's systemic. - It's institutionalised.
0:39:04 > 0:39:06- That was the discovery.
0:39:07 > 0:39:09- I knew that as soon as I saw it.
0:39:12 > 0:39:16- In 1997, Lord Justice Stuart-Smith - was appointed...
0:39:16 > 0:39:20- ..to scrutinise the evidence - for the new Labour government.
0:39:20 > 0:39:23- Despite the findings - of Professor Phil Scraton...
0:39:24 > 0:39:27- ..he rejected an appeal - to quash the inquest's findings.
0:39:27 > 0:39:30- It was noted that no basis existed - to open a new case.
0:39:31 > 0:39:35- The next step was a private - prosecution for manslaughter...
0:39:36 > 0:39:39- ..against Duckenfield - and Bernard Murray in 2000.
0:39:41 > 0:39:45- The jury failed to reach a decision - against Duckenfield...
0:39:45 > 0:39:47- ..who refused to give evidence.
0:39:47 > 0:39:49- Murray was found not guilty.
0:39:49 > 0:39:54- The South Yorkshire Police - Authority paid their court costs.
0:39:56 > 0:39:59- There are two elements - - what happened on the day...
0:40:00 > 0:40:05- ..and the 25 years and more - of pain...
0:40:05 > 0:40:09- ..lies and vilification and that's - been a burden for Liverpool fans.
0:40:10 > 0:40:12- "You did it.
0:40:14 > 0:40:19- "You broke in, you didn't have - tickets, you were drunk and so on."
0:40:19 > 0:40:22- Had people been drinking? - Yes, of course.
0:40:22 > 0:40:25- It happens in every game - and at every occasion.
0:40:25 > 0:40:29- But... that doesn't mean...
0:40:29 > 0:40:32- ..they killed their own supporters.
0:40:34 > 0:40:36- I couldn't believe...
0:40:36 > 0:40:40- ..that here we were in 2000 - with all this evidence...
0:40:40 > 0:40:45- ..and we were now entering a decade - where nothing happened.
0:40:46 > 0:40:51- This is when you start to see - other family members dying.
0:40:51 > 0:40:56- You see survivors taking their own - lives, survivors not being believed.
0:40:56 > 0:40:58- It was total despondency.
0:40:58 > 0:41:02- I can't tell you what the real - number is of people who died...
0:41:02 > 0:41:07- ..as a direct consequence of - what they endured at Hillsborough...
0:41:07 > 0:41:09- ..or after Hillsborough.
0:41:09 > 0:41:09- .
0:41:15 > 0:41:15- Subtitles
0:41:15 > 0:41:17- Subtitles- - Subtitles
0:41:22 > 0:41:26- The guilt I feel, - it's not there every day...
0:41:26 > 0:41:30- ..but it's there - in the subconsciousness.
0:41:30 > 0:41:32- I'm guilty of being lucky.
0:41:33 > 0:41:37- I'm guilty of having a ticket - in a different place.
0:41:37 > 0:41:45- I'm guilty that I stood there - and did nothing to help anyone.
0:41:45 > 0:41:48- I just stood, silently, - like a statue.
0:41:52 > 0:41:57- I feel guilty sometimes - that I'm sharing my feelings.
0:41:57 > 0:42:02- I haven't grieved, I didn't - lose anyone, I wasn't injured.
0:42:02 > 0:42:05- I feel guilty because it feels - as if I'm craving attention...
0:42:06 > 0:42:07- ..but that's not true.
0:42:08 > 0:42:14- I feel guilty that I'm still saying - that we need to fight for justice...
0:42:14 > 0:42:17- ..when it didn't affect my life.
0:42:17 > 0:42:20- I was there, I'm a Liverpool fan.
0:42:20 > 0:42:25- A lot more people have suffered - a lot more than I have.
0:42:25 > 0:42:29- I feel guilty. - I feel guilty for feeling guilty.
0:42:29 > 0:42:31- It can tear you apart.
0:42:38 > 0:42:43- Liverpool is close to our hearts - in North Wales.
0:42:43 > 0:42:45- Close to our spirit.
0:42:45 > 0:42:51- It's a no-nonsense city. If there's - something to say, it will be said.
0:42:51 > 0:42:54- Thank goodness for that.
0:42:54 > 0:42:57- A lot of people would have given up.
0:42:58 > 0:43:03- Never pick on the people of - Liverpool because they'll come back.
0:43:04 > 0:43:07- It's an amazing city. - They did pick on the wrong people.
0:43:08 > 0:43:09- They're unbelievable.
0:43:10 > 0:43:13- Annual Hillsborough Memorial Service - April 15, 2009
0:43:14 > 0:43:17- 20 years after the tragedy, - a politician was invited...
0:43:18 > 0:43:23- ..for the first time to speak at the - annual memorial service in Anfield.
0:43:23 > 0:43:28- We can pledge that 96 fellow - football supporters who died...
0:43:28 > 0:43:30- ..will never be forgotten.
0:43:30 > 0:43:31- Justice.
0:43:32 > 0:43:34- And he asks us to think - at this time...
0:43:35 > 0:43:39- Andy Burnham, the Culture Secretary, - received a simple message.
0:43:39 > 0:43:42- # Justice for the 96
0:43:42 > 0:43:45- # Justice for the 96
0:43:45 > 0:43:48- # Justice for the 96
0:43:48 > 0:43:51- # Justice for the 96
0:43:51 > 0:43:53- # Justice for the 96 #
0:43:53 > 0:43:58- He promised to release every - document to try and find the truth.
0:44:03 > 0:44:06- The independent Hillsborough panel - was set up...
0:44:06 > 0:44:10- ..to examine almost - half a million documents...
0:44:10 > 0:44:15- ..led by the Archbishop of Liverpool - and Professor Phil Scraton.
0:44:15 > 0:44:19- Their findings were published - on September 12, 2012.
0:44:23 > 0:44:25- It was a beautiful - September morning.
0:44:26 > 0:44:29- I stood on the steps - of the Anglican cathedral.
0:44:29 > 0:44:32- I looked across my city - and the river.
0:44:32 > 0:44:36- I knew this was a defining - moment in their lives and my life.
0:44:36 > 0:44:40- I guess, at that moment, - I knew history had been made.
0:44:41 > 0:44:44- What I didn't anticipate - was all that came after.
0:44:46 > 0:44:50- The panel concluded - that the authorities were to blame.
0:44:50 > 0:44:54- There was no foundation to - allegations against the supporters.
0:44:54 > 0:44:58- A better response - by the emergency services...
0:44:58 > 0:45:00- ..could have saved 40 lives.
0:45:02 > 0:45:06- The results of the first inquest, - of accidental death, was quashed.
0:45:06 > 0:45:10- A new inquest was opened - in Warrington and lasted two years.
0:45:10 > 0:45:15- The jury's decision - on April 26, 2016...
0:45:15 > 0:45:19- ..was that failures by the police - and authorities led to the tragedy.
0:45:20 > 0:45:24- The behaviour of the supporters - was not a contributing factor.
0:45:24 > 0:45:27- The 96 had been unlawfully killed.
0:45:27 > 0:45:31- # You'll never walk alone #
0:45:32 > 0:45:36- When the verdicts came through, - it was as if emotionally...
0:45:36 > 0:45:38- ..I went scrunch...
0:45:39 > 0:45:41- ..gone.
0:45:41 > 0:45:44- And from that minute on, it went.
0:45:44 > 0:45:49- All the... all the angst, all the - pressure, all the feeling of duty...
0:45:50 > 0:45:53- ..the feeling of burden - that came with being...
0:45:53 > 0:45:57- ..the last standing member - to represent Andrew in that way...
0:45:58 > 0:45:59- ..all just went.
0:46:00 > 0:46:05- When justice was finally done, - that was a good feeling.
0:46:05 > 0:46:09- You just wanted to say, - "Well, we told you so."
0:46:10 > 0:46:15- I was walking through Liverpool - and a guy threw his arms around me.
0:46:15 > 0:46:19- I didn't know him and he said, - "For the first time in 27 years...
0:46:19 > 0:46:22- "..I walk through this city - with my head held high."
0:46:23 > 0:46:27- And that was a person - who'd survived Hillsborough.
0:46:30 > 0:46:31- Hello.
0:46:31 > 0:46:33- Hello.- - Cuppa? I've made one already.
0:46:34 > 0:46:36- 27 years have passed...
0:46:36 > 0:46:42- ..but I've never spoken openly - about my feelings with Mam and Dad.
0:46:42 > 0:46:44- I don't want to bother them.
0:46:44 > 0:46:47- It might be easier - to shut things out.
0:46:50 > 0:46:54- Every time he talks about it, - he starts to well up.
0:46:54 > 0:46:57- I think it's really affected him.
0:46:57 > 0:47:01- He still feels that way, - that feeling of guilt.
0:47:01 > 0:47:04- He came away unscathed - and others didn't.
0:47:04 > 0:47:07- He still relives that moment.
0:47:10 > 0:47:14- The campaign of the families - for justice continues.
0:47:15 > 0:47:19- The decision to prosecute - individuals or institutions...
0:47:20 > 0:47:23- ..is in the hands - of the Crown Prosecution Service.
0:47:23 > 0:47:26- Almost 28 years since the tragedy...
0:47:26 > 0:47:29- ..time will tell - if people will wake up...
0:47:29 > 0:47:33- ..from the long nightmare - of Hillsborough.
0:47:33 > 0:47:37- It's something that will leave - a mark on me forever...
0:47:37 > 0:47:41- ..but it didn't stop me - going to support Liverpool.
0:47:44 > 0:47:48- Deep down, you'll have them scars - for the rest of your life.
0:47:49 > 0:47:53- It's something that you've seen - and something that will be there.
0:47:53 > 0:47:56- It's 27, 28 years. It's a hell - of a long time not to give up.
0:47:57 > 0:48:01- They won't. Even though they've won - the case, there's more to come.
0:48:01 > 0:48:04- It still won't bring back - their loved ones.
0:48:04 > 0:48:07- I think there's an idea somehow...
0:48:07 > 0:48:10- ..that being forever young...
0:48:11 > 0:48:14- ..is something to be desired.
0:48:14 > 0:48:18- Actually, there's nothing to be - desired of being forever young.
0:48:19 > 0:48:22- You don't experience life.
0:48:22 > 0:48:24- I miss...
0:48:27 > 0:48:30- I miss what he didn't become.
0:48:30 > 0:48:33- I miss him every single day.
0:48:33 > 0:48:36- I think about him - morning, noon and night.
0:48:36 > 0:48:40- There's no way their lives - should have been snuffed out...
0:48:40 > 0:48:42- ..in the way that it did.
0:48:42 > 0:48:46- Chris was everything - to Jackie and I.
0:48:47 > 0:48:51- We will never, as a family, - get over losing Chris.
0:49:06 > 0:49:10- I think things are easier since - the inquest jury cleared us...
0:49:10 > 0:49:14- ..of the allegation that - we killed 96 of our own supporters.
0:49:14 > 0:49:18- Families have proven that it's - possible for the small person...
0:49:18 > 0:49:22- ..to overcome the big institutions - by standing their ground.
0:49:22 > 0:49:25- There might be a lesson - for us all there.
0:49:25 > 0:49:27- We were right.
0:49:27 > 0:49:31- We told the truth - right from the start.
0:50:01 > 0:50:03- S4C Subtitles by Adnod Cyf.
0:50:03 > 0:50:04- .