Pennod 1

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0:00:03 > 0:00:04- Llanelli.

0:00:05 > 0:00:07- A Mecca for Scarlets fans.

0:00:07 > 0:00:09- A paradise for golfers.

0:00:10 > 0:00:15- The tinworks have long gone, but - the town has a new lease of life.

0:00:16 > 0:00:19- Overlooking the town - is one of Wales's leading hotels.

0:00:20 > 0:00:23- Good morning, Stradey Park Hotel.

0:00:23 > 0:00:27- The 4-star Stradey Park Hotel...

0:00:27 > 0:00:31- ..is family-friendly - and a second home to the community.

0:00:31 > 0:00:34- It's Dad's 90th birthday today.

0:00:34 > 0:00:37- Some come here to relax.

0:00:37 > 0:00:39- I like to treat myself to a massage.

0:00:40 > 0:00:42- Some relax too much.

0:00:42 > 0:00:44- Rugby lads are terrible!

0:00:44 > 0:00:48- But there's always - an opportunity to celebrate.

0:00:49 > 0:00:52- Welcome to Y Gwesty.

0:00:57 > 0:01:01- It's 5.30am, - and the hotel is stirring.

0:01:02 > 0:01:05- It's the start of a day's work - for one of the staff.

0:01:06 > 0:01:10- She's responsible for preparing - 120 guest breakfasts.

0:01:12 > 0:01:16- Sausages, beans, mushrooms, - tomato and eggs.

0:01:18 > 0:01:23- Netra is from Nepal and has done - this job on her own for two years.

0:01:23 > 0:01:26- She'll be the last to eat breakfast.

0:01:27 > 0:01:31- In a year, Netra prepares 50,000 - hash browns and 20,000 eggs.

0:01:32 > 0:01:35- She has muscles like Tarzan...

0:01:35 > 0:01:38- ..to deal with the strenuous work.

0:01:39 > 0:01:42- But she carries the burden well.

0:01:42 > 0:01:45- I'm never angry, always happy.

0:01:52 > 0:01:57- You'll always find someone - doing something whatever the time.

0:01:58 > 0:02:00- The breakfast won't serve itself.

0:02:00 > 0:02:05- That's the job of Debra, - a young mother from Pontyberem.

0:02:06 > 0:02:09- In my last job, - I started work at 6.00am.

0:02:09 > 0:02:13- I have a young child, so I'm used - to being up during the night too.

0:02:14 > 0:02:15- You get used to it.

0:02:16 > 0:02:21- Breakfast shift manager Craig is - also accustomed to early mornings.

0:02:21 > 0:02:22- It's going to be busy.

0:02:23 > 0:02:27- We've got a couple of tours in - on top of our usual weekend guests.

0:02:28 > 0:02:32- We've got a lot of extra breakfast - staff to cope with the extra demand.

0:02:33 > 0:02:37- I'm back again at 4.30pm. - We have two tours in.

0:02:37 > 0:02:40- I'll try and do everything, - plus my shopping...

0:02:41 > 0:02:44- ..before I return by 4.30pm.

0:02:45 > 0:02:46- I think we're all set.

0:02:47 > 0:02:51- We just need to wait for the guests - before we can jump into action.

0:02:52 > 0:02:57- Strong management is needed for - all the daily comings and goings.

0:02:57 > 0:03:02- This is the job of the duty manager. - There are five of them at the hotel.

0:03:02 > 0:03:05- Today's duty manager - is Lesley from Kidwelly.

0:03:05 > 0:03:10- She's recently returned to work - after the birth of her daughter.

0:03:10 > 0:03:15- With 15 years' experience, - there isn't much she doesn't know.

0:03:15 > 0:03:20- I need to go around checking - that everyone is ready...

0:03:20 > 0:03:22- ..and that we have enough staff.

0:03:23 > 0:03:26- I need to make sure - that we're ready for the day ahead.

0:03:28 > 0:03:32- It's starting to look like - a wasted journey for Netra.

0:03:32 > 0:03:37- It's 8.00am and none of the - hash browns have been consumed.

0:03:37 > 0:03:39- It's going to be mental at 9.00am.

0:03:39 > 0:03:42- It's hard to believe - that it will be so busy.

0:03:43 > 0:03:48- With the food prepared, it would be - nice to have guests to eat it.

0:03:49 > 0:03:50- What's the time now?

0:03:50 > 0:03:51- What's the time now?- - It's 8.05am.

0:03:51 > 0:03:53- It's a lot later than we expected.

0:03:53 > 0:03:55- It's a lot later than we expected.- - Good morning.

0:03:55 > 0:03:56- Can I take your room number please?

0:03:56 > 0:03:58- Can I take your room number please?- - It's 109.

0:03:58 > 0:04:00- Will you be joining anyone?

0:04:00 > 0:04:02- Will you be joining anyone?- - I'll be joining the walking group.

0:04:02 > 0:04:07- The self-service hot carvery is - here. Everything else is next door.

0:04:07 > 0:04:11- I worry that the guests - will all arrive at 9.00am.

0:04:11 > 0:04:14- This is the calm before the storm.

0:04:14 > 0:04:16- Where are they?

0:04:16 > 0:04:21- I don't know. Tucked up in the - comfortable beds of the hotel.

0:04:21 > 0:04:25- They must have looked outside, - seen the weather and stayed in bed.

0:04:27 > 0:04:31- Last year, we had 23,000 people - staying at the hotel...

0:04:32 > 0:04:35- ..for business purposes, - weddings, holidays, tours...

0:04:35 > 0:04:38- ..and we had rugby teams staying.

0:04:39 > 0:04:43- With 80 rooms to clean and change, - the guests need to be out of bed...

0:04:44 > 0:04:48- ..for the cleaning to take place, - once they've come down to breakfast!

0:04:48 > 0:04:50- What are the guests like?

0:04:50 > 0:04:53- Most of the time, people are tidy.

0:04:53 > 0:04:55- We do get a few that are untidy.

0:04:55 > 0:04:58- Rugby lads are terrible.

0:04:58 > 0:05:02- I think they need their mothers - to look after them.

0:05:02 > 0:05:07- It can be chaotic. - Pants, socks, everything!

0:05:07 > 0:05:08- Am I disturbing you?

0:05:08 > 0:05:09- Am I disturbing you?- - No, you're fine.

0:05:09 > 0:05:10- Are you OK?

0:05:10 > 0:05:11- Are you OK?- - Yes, I'm fine.

0:05:12 > 0:05:15- Are you OK this morning?

0:05:16 > 0:05:21- It's 8.15am. At last, a few guests - have come to have their breakfast.

0:05:23 > 0:05:26- It's action, action, action.

0:05:31 > 0:05:34- Netra, who started work at 5.30am...

0:05:34 > 0:05:39- ..has already cooked a mountain - of eggs, and now has to make more.

0:05:41 > 0:05:45- Under the lights, - the eggs tend to turn crispy.

0:05:45 > 0:05:50- Once they begin to turn, we throw - them and bring out fresh ones...

0:05:50 > 0:05:55- ..because it'll be busy at 8.30am, - and we won't be able to keep up.

0:05:56 > 0:05:59- Good morning, Stradey Park Hotel.

0:05:59 > 0:06:02- The heart of any hotel - is the reception.

0:06:02 > 0:06:05- It's 35 for the room hire.

0:06:06 > 0:06:10- This is where people come to check - in and out, and to book everything.

0:06:10 > 0:06:12- A lot goes on here.

0:06:13 > 0:06:15- Thank you, goodbye.

0:06:15 > 0:06:18- Today, - Lesley has 20 staff in her care...

0:06:18 > 0:06:21- ..and six events throughout the day.

0:06:21 > 0:06:27- There's a meeting in Bay 1. We'll - need to push all the tables back.

0:06:27 > 0:06:33- We'll do unlimited tea and coffee - with a coffee station in the room.

0:06:33 > 0:06:33- Fab.

0:06:33 > 0:06:35- Fab.- - Thank you.

0:06:49 > 0:06:52- Breakfast is in full swing now.

0:06:54 > 0:06:59- It's busy, so we need to make sure - that there's plenty of everything.

0:06:59 > 0:07:04- It's a full restaurant, and we're - pretty much at full capacity.

0:07:04 > 0:07:07- This is normal for a weekend. - They all wake up at the same time.

0:07:08 > 0:07:10- We need to be clearing - as much as we can.

0:07:11 > 0:07:15- When guests leave, we need - to relay with clean settings.

0:07:15 > 0:07:21- We need to clear everything before - the next 40-50 guests come down.

0:07:21 > 0:07:26- Could you pour a coffee - for Table 70 as well, please?

0:07:28 > 0:07:32- You get a buzz from the job - as the adrenalin kicks in.

0:07:32 > 0:07:34- It's go, go, go...

0:07:34 > 0:07:37- ..then relax, and go, go, go again.

0:07:37 > 0:07:41- It's great and good for the heart.

0:07:41 > 0:07:44- I don't need to go to the gym!

0:07:46 > 0:07:50- It'll be another hour - before it's nice and calm again.

0:07:58 > 0:08:01- Have you got enough milk here?

0:08:02 > 0:08:07- The busiest time of the day - is, thankfully, coming to an end.

0:08:07 > 0:08:10- Most of our guests - have been fed and watered.

0:08:10 > 0:08:14- We're starting the clear-up - operation now.

0:08:15 > 0:08:19- The food, everything... and - the service is absolutely superb.

0:08:20 > 0:08:23- I'm afraid I had to pass - on the Danish pastries.

0:08:23 > 0:08:26- I was very tempted - but I'm just too full.

0:08:26 > 0:08:30- If the guests are happy, - we know we've done our job well.

0:08:30 > 0:08:34- I'm off now, so I'll go home, - and then do some shopping...

0:08:35 > 0:08:37- ..before my next shift at 4.30pm.

0:08:37 > 0:08:41- So I'll have a few hours at home. - I'll see you later.

0:08:44 > 0:08:49- She not only prepares breakfast but - also cleans up before the next meal.

0:08:50 > 0:08:52- That's the end of Netra's shift.

0:08:53 > 0:08:55- Thank you very much.

0:08:58 > 0:09:01- In Part Two, we meet a couple - who spend a lot of time here...

0:09:02 > 0:09:05- ..despite living around the corner.

0:09:05 > 0:09:10- I'd come here every day if I could. - I'd leave him at home!

0:09:10 > 0:09:13- But you can't please everyone.

0:09:14 > 0:09:18- They complained because they had to - wait to be seated at breakfast...

0:09:18 > 0:09:20- ..and they disliked the sausages.

0:09:22 > 0:09:22- .

0:09:25 > 0:09:27- Subtitles

0:09:36 > 0:09:41- It's 10.30am, the guests have left - and the cleaning is underway.

0:09:41 > 0:09:46- The hoovers are choking on the socks - and pants of rugby players!

0:09:48 > 0:09:53- Keeping an eye on cleaning standards - is another part of Lesley's job.

0:09:57 > 0:09:59- All guests expect cleanliness.

0:10:00 > 0:10:01- Housekeeping!

0:10:01 > 0:10:04- Lesley expects perfection.

0:10:05 > 0:10:10- I usually start in the bathroom - by checking the bath is clean.

0:10:11 > 0:10:15- I then check that the toilet - has been cleaned and tick my list.

0:10:16 > 0:10:19- Next, I check - that the bed has pillows...

0:10:19 > 0:10:24- ..and that nothing has been - left in the drawers.

0:10:24 > 0:10:29- There's nothing worse than finding - someone's dentures in a drawer!

0:10:30 > 0:10:32- This is one of our nicest rooms.

0:10:32 > 0:10:35- This is a triple room.

0:10:35 > 0:10:41- There's an extra bed for - a child or a third person.

0:10:42 > 0:10:46- I'm making sure - there's a liner in the bin.

0:10:46 > 0:10:51- The pedal on the bin has broken, - so I'll make a note for Maintenance.

0:10:52 > 0:10:54- I check for any dust.

0:10:54 > 0:10:58- Every room at the hotel - is different...

0:10:58 > 0:11:02- ..but some things - have to be the same.

0:11:02 > 0:11:04- We check the boxes...

0:11:04 > 0:11:09- ..to make sure there's enough tea, - coffee, sugar, milk and biscuits.

0:11:09 > 0:11:13- Sometimes, boxes are empty because - guests have taken the contents...

0:11:13 > 0:11:15- ..for their next trip.

0:11:15 > 0:11:20- At least they haven't taken the - furniture and wallpaper, Lesley!

0:11:22 > 0:11:26- All kinds of people stay at the - hotel, some more famous than others.

0:11:26 > 0:11:31- Last week, Laurence Llewelyn-Bowen - stayed in our bridal suite.

0:11:32 > 0:11:37- He was given one of our best rooms - since he's into interior design.

0:11:38 > 0:11:42- Laurence Llewelyn-Bowen - won't be leaving his pants here!

0:11:42 > 0:11:45- This building has seen - big changes over the years.

0:11:46 > 0:11:51- It was home to local ironmasters - and then sold to the Forte company.

0:11:52 > 0:11:57- Twelve years ago, it passed into - the hands of a local family.

0:11:57 > 0:11:58- You look as if you're on a mission.

0:11:58 > 0:12:00- You look as if you're on a mission.- - No meet for Lunch Club.

0:12:01 > 0:12:02- No meat?

0:12:02 > 0:12:03- No meat?- - No meat, yet.

0:12:03 > 0:12:06- No meat for the Lunch Club.

0:12:06 > 0:12:10- I doubt if there are many - vegetarians in Llanelli!

0:12:10 > 0:12:14- Angela Saunders is the owner of - the hotel, and it hasn't been easy.

0:12:15 > 0:12:19- It was hard at the beginning. - I had a lot of sleepless nights.

0:12:19 > 0:12:23- We had a lot of work to do - in a short space of time.

0:12:24 > 0:12:29- Twelve years on, I have a great team - of staff who can cope with anything.

0:12:30 > 0:12:34- Today, Lesley has a kitchen dilemma - to deal with.

0:12:34 > 0:12:37- While the staff prepare lunch...

0:12:37 > 0:12:41- ..head chef, Stuart - is worried about tomorrow.

0:12:42 > 0:12:45- We've got 150 people - coming in tomorrow for lunch.

0:12:46 > 0:12:50- But we don't have any meat, and - Stuart is trying to sort it out.

0:12:52 > 0:12:56- The meat for the lunch was ordered - weeks ago, but it hasn't arrived!

0:12:57 > 0:13:02- I'll have to come and get it myself. - Cheers, pal. Thanks.

0:13:04 > 0:13:06- Is everything OK, Stu?

0:13:06 > 0:13:08- No.

0:13:08 > 0:13:10- No meat for tomorrow.

0:13:10 > 0:13:14- Everyone is vegetarian tomorrow.

0:13:14 > 0:13:18- With 150 mouths to feed, - there's only one answer for Stuart.

0:13:19 > 0:13:21- He has to collect the meat himself.

0:13:27 > 0:13:31- It's not only formal dining that - attracts people to the hotel.

0:13:32 > 0:13:35- The afternoon tea - is also very popular.

0:13:40 > 0:13:44- Afternoon teas have become very - popular, especially on weekends.

0:13:44 > 0:13:48- They attract up to - a hundred people on the weekend.

0:13:51 > 0:13:56- One local couple treat themselves - often to afternoon tea.

0:13:57 > 0:13:58- Hello, how are you?

0:13:58 > 0:14:00- Hello, how are you?- - Hello, Lesley.

0:14:01 > 0:14:03- The tea is lovely.

0:14:04 > 0:14:08- Betty and David Williams have been - coming to the hotel for years.

0:14:09 > 0:14:14- Mrs Williams makes Welsh cakes - for the staff every week.

0:14:14 > 0:14:16- I try and make them every fortnight.

0:14:17 > 0:14:21- I hope that our cakes - live up to the same standard!

0:14:21 > 0:14:22- Thank you.

0:14:22 > 0:14:24- Thank you.- - It's great to see you.

0:14:24 > 0:14:29- Hopefully, the raspberry tart - lives up to Betty's high standards.

0:14:29 > 0:14:34- There's some sort of jelly - in the middle.

0:14:34 > 0:14:40- The hotel must be doing something - right or they wouldn't be regulars!

0:14:42 > 0:14:43- I'd come to the hotel every day.

0:14:43 > 0:14:45- I'd come to the hotel every day.- - No!

0:14:45 > 0:14:48- I would have to leave him at home!

0:14:48 > 0:14:52- A rest for David - after so many years together!

0:14:53 > 0:14:56- We've been together - since we were 16.

0:14:57 > 0:14:58- We've been very happy together.

0:14:58 > 0:15:01- We've been very happy together.- - Happiness is the key.

0:15:01 > 0:15:04- What's the secret - to a happy marriage?

0:15:04 > 0:15:07- Half jam and half cream.

0:15:07 > 0:15:09- Half jam and half cream.- - There you have it, jam and cream.

0:15:12 > 0:15:15- Stuart has returned with the meat.

0:15:16 > 0:15:18- With 150 meals to prepare...

0:15:19 > 0:15:22- ..the Lunch Club preparations - have to begin.

0:15:23 > 0:15:27- I've been here - on and off for 24 years.

0:15:27 > 0:15:30- My training was classical, - and that's what I like.

0:15:31 > 0:15:36- The young boys want to put - micro herbs on and things like that.

0:15:39 > 0:15:42- Will the Lunch Club meal - be a classic meal?

0:15:42 > 0:15:45- I'm going to chargrill this today.

0:15:46 > 0:15:49- I'm going to marinade it - in liquid smoke...

0:15:49 > 0:15:54- ..to give it a Brazilian summer feel - for tomorrow's menu.

0:15:54 > 0:15:57- Aren't they a cosmopolitan - crew in Llanelli?!

0:15:57 > 0:16:02- Despite all the effort, - some complain about the service.

0:16:02 > 0:16:05- Someone has left a comment - about the breakfast.

0:16:05 > 0:16:10- We're not very happy about it. - I'm off to sort it out now.

0:16:10 > 0:16:14- People are more than happy to voice - their opinion online these days.

0:16:14 > 0:16:19- To protect the business, - the complaint must be dealt with.

0:16:19 > 0:16:23- They've complained about having - to wait for seats and coffee...

0:16:23 > 0:16:28- ..and they disliked the sausages - in this morning's breakfast.

0:16:28 > 0:16:32- Lesley is on her way to see Dan, - the marketing officer.

0:16:33 > 0:16:38- Dan inspects, promotes, defends - and replies on behalf of the hotel.

0:16:40 > 0:16:42- Were they understaffed?

0:16:42 > 0:16:44- Were they understaffed?- - There was plenty of staff.

0:16:44 > 0:16:49- It was on in the conservatory, and - they all came down at the same time.

0:16:49 > 0:16:51- I've spoken to Craig about it...

0:16:52 > 0:16:57- ..and he said tomorrow's breakfast - will move to the Alexander Suite.

0:16:57 > 0:17:01- It's worth looking at the sausages - since that's come up before.

0:17:01 > 0:17:05- It's not all negative. - There are positive points.

0:17:05 > 0:17:11- We need to make sure - we respond as soon as possible.

0:17:11 > 0:17:16- But there are some people - who just like to complain.

0:17:16 > 0:17:20- There was one about the peas - being too green earlier.

0:17:20 > 0:17:22- That was quite a ridiculous one.

0:17:27 > 0:17:30- There are no peas on tonight's menu.

0:17:30 > 0:17:35- The room is filled with a touring - male voice choir from Bath.

0:17:35 > 0:17:39- Debs, who's been home to have - a break, is back to look after them.

0:17:40 > 0:17:41- I'm back again!

0:17:42 > 0:17:47- I've been home for four hours - with the little one.

0:17:47 > 0:17:53- I did some shopping, had an hour's - nap and a shower, and I'm back.

0:17:54 > 0:17:57- Hannah will be there to support - Debs tonight.

0:17:57 > 0:18:01- I'm from Llandovery and have been - to college in Carmarthen.

0:18:02 > 0:18:06- From Carmarthen, I went to work - at Sosban before coming here.

0:18:06 > 0:18:11- Tonight, I've been serving people - their food and clearing plates...

0:18:11 > 0:18:13- ..and serving desserts.

0:18:14 > 0:18:19- Tonight, there's a buffet that - includes salmon, beef and pork.

0:18:20 > 0:18:24- It's not too bad at the moment. - It's been far worse than this.

0:18:25 > 0:18:27- Table 73, Hannah's table.

0:18:27 > 0:18:33- Over the past two years, Debs has - received more responsibility.

0:18:33 > 0:18:37- Tonight, she's in charge - of the restaurant staff.

0:18:38 > 0:18:41- I don't mind the responsibility. - I'm quite bossy.

0:18:41 > 0:18:44- Four crumbles - and four strawberries.

0:18:45 > 0:18:48- Could you and Amber - take two crumbles each, please?

0:18:48 > 0:18:52- I need three crumbles - and six strawberries next.

0:18:53 > 0:18:57- Seven crumbles and one strawberry. - What's that one?

0:18:57 > 0:19:02- This is the last of it now, Chris.

0:19:02 > 0:19:04- Thank you very much.

0:19:08 > 0:19:12- Have a lovely evening, and I look - forward to your sing-song later.

0:19:12 > 0:19:14- I've been promised one.

0:19:14 > 0:19:17- The Welsh sing beautifully.

0:19:18 > 0:19:21- You'll be singing - all the Welsh songs.

0:19:24 > 0:19:27- Has everybody had tea and coffee?

0:19:27 > 0:19:32- The first is sitting complete. It's - time to clear up before the second.

0:19:33 > 0:19:36- The staff still have hours of work.

0:19:41 > 0:19:45- It's the end of Lesley's shift, - but she has some work to take home.

0:19:45 > 0:19:47- I've finished now...

0:19:47 > 0:19:52- ..but I'm taking home a pile of work - to prepare myself for tomorrow.

0:19:52 > 0:19:54- Ta-ra.

0:19:57 > 0:20:01- It's tempting to push stragglers out - with a pitchfork.

0:20:01 > 0:20:05- There's plenty to do, - but so little time to do it.

0:20:06 > 0:20:08- We've got just over an hour...

0:20:08 > 0:20:12- ..to make sure the tables - have been cleared and relaid.

0:20:12 > 0:20:16- It's going to be tight, - but we can do it.

0:20:22 > 0:20:26- I haven't wiped Table 70.

0:20:31 > 0:20:33- I'm being a bit fussy now.

0:20:33 > 0:20:36- I've got worse - since I started working here!

0:20:37 > 0:20:42- We've got a polishing machine, but - I prefer polishing cutlery by hand.

0:20:43 > 0:20:48- If they've got watermarks on them, - they're not up to my standard.

0:20:48 > 0:20:51- I find spitting on them can help!

0:20:51 > 0:20:55- The work also continues - behind the scenes.

0:21:04 > 0:21:09- The hard work is paying off, - and everyone is tucking in.

0:21:11 > 0:21:15- What food can Debs look forward to - at the end of her shift?

0:21:15 > 0:21:20- I've plated up something, but I - have customers to deal with first.

0:21:20 > 0:21:23- It'll be cold when I get - the chance to eat it!

0:21:23 > 0:21:25- Potato and broccoli.

0:21:26 > 0:21:29- They know how to live in Pontyberem!

0:21:29 > 0:21:34- But she'll have to wait. A problem - has arisen in the restaurant.

0:21:34 > 0:21:36- The chef is apologizing.

0:21:36 > 0:21:41- It's nice to have feedback. He might - have added a bit too much seasoning.

0:21:42 > 0:21:46- A customer has complained about - her gammon being too salty.

0:21:46 > 0:21:48- There was too much salt.

0:21:48 > 0:21:52- We don't always get it right, - but we do try.

0:21:52 > 0:21:54- I'd rather them be honest with us.

0:21:55 > 0:21:58- But I'd prefer if they did so - right at the start.

0:21:58 > 0:22:03- We could have cooked another - gammon to the customer's liking.

0:22:06 > 0:22:07- Take a mouthful!

0:22:07 > 0:22:10- The life of hotel staff - is never easy.

0:22:10 > 0:22:12- I had to have something quickly!

0:22:13 > 0:22:15- Tea?

0:22:15 > 0:22:17- That's no problem.

0:22:18 > 0:22:22- Yes, it's difficult, - I have a 39-hour contract...

0:22:22 > 0:22:23- ..but I do around 45 hours.

0:22:28 > 0:22:33- You obviously have to be nice - to people and not argue with them.

0:22:34 > 0:22:37- It's important to be punctual...

0:22:37 > 0:22:42- ..bubbly and be ready for anything.

0:22:45 > 0:22:51- Within eight hours, the room will - be full once again for breakfast.

0:22:51 > 0:22:56- This is the third time the room - has been cleared and relaid.

0:22:56 > 0:23:01- When something goes wrong, both the - chefs and the customers blame us.

0:23:02 > 0:23:07- You have to be happy - and act as if there's nothing wrong.

0:23:07 > 0:23:12- The tips at the end of the day help.

0:23:12 > 0:23:15- Hotel life is 24/7.

0:23:15 > 0:23:18- Debs isn't going out clubbing.

0:23:18 > 0:23:21- She's going home, - and she'll be back tomorrow.

0:23:23 > 0:23:28- Next week, Stuart is under pressure - as he unveils his new menu.

0:23:30 > 0:23:33- Members of a local charity - enjoy themselves.

0:23:34 > 0:23:36- And a special celebration.

0:23:36 > 0:23:38- It's Dad's 90th birthday today.

0:23:38 > 0:23:40- It's Dad's 90th birthday today.- - They don't want to leave!

0:23:56 > 0:23:59- S4C Subtitles by Tinopolis

0:23:59 > 0:23:59- .