:00:00. > :00:00.coalition says it is investigating. And now on BBC News, the week's
:00:00. > :00:10.stronger stories from the BBC's inside out teams. Hello and welcome
:00:11. > :00:16.to Inside Out. Storage and investigations from where you live.
:00:17. > :00:20.To write, the grieving families fighting for answers from the
:00:21. > :00:25.probation service. She was just snuffed out in half an hour. No
:00:26. > :00:31.family should have to go what we went through. And the
:00:32. > :00:36.whistle-blowers worried about a service under strain. The probation
:00:37. > :00:41.service is just waiting for somebody to be murdered, raped or very
:00:42. > :00:46.seriously wounded. Also tonight, prepare for a transformation. This
:00:47. > :00:51.will be the last time we will see you like this. I would really like
:00:52. > :00:57.to have full hair again. 80 minute he helps one mum bounce back from
:00:58. > :01:01.cancer. And Brace yourselves. Here they come. Be notified 1000 people
:01:02. > :01:07.coming ashore in the morning and they haven't had lunch. The giant
:01:08. > :01:19.line is helping to keep the eyes of silly afloat. Hello, welcome to
:01:20. > :01:29.Insight Out, South West. -- Insight Out. Every year, thousands of
:01:30. > :01:33.offenders are released from prison and put on the supervision of the
:01:34. > :01:36.probation service. A number of murders here in the south-west have
:01:37. > :01:40.thrown the spotlight onto how that service is being run and the
:01:41. > :01:53.concerns of families who have had to fight for answers.
:01:54. > :01:59.His whole life was just snuffed out in half an hour. No family should
:02:00. > :02:06.have to go through what we have gone through. For more than two years,
:02:07. > :02:12.Andrea Sharp has been trying to get to the bottom of a terrible family
:02:13. > :02:19.tragedy. Today she is heading for London, where she hopes she will
:02:20. > :02:23.finally get some answers. It just piles on the agony of drying
:02:24. > :02:31.everything out, we shouldn't have to go through this. The answer should
:02:32. > :02:37.have been there. This is the last photo of her son, he was a popular
:02:38. > :02:43.local builder who grew up on the outskirts of Plymouth and served in
:02:44. > :02:51.the Navy. He loved his family, his friends and football. He was just 27
:02:52. > :03:06.when he was brutally murdered here on New Year's Eve 2014. I can't do
:03:07. > :03:13.it. My son was so young and had so much life ahead of him. Her son were
:03:14. > :03:18.stabbed to death outside this pub, he was on his way to a party with
:03:19. > :03:23.friends. Trying to understand how you left your brother 15 minutes
:03:24. > :03:32.before and then for that to happen, it is, to me, unthinkable. I can't
:03:33. > :03:38.get my head around it. What if somebody had done their job and he
:03:39. > :03:42.hadn't been there to hurt anybody. What tortures Andrea is knowing her
:03:43. > :03:49.son might still be alive if his killer had not been on the streets
:03:50. > :03:55.that night. Donald Pemberton had a fascination with knives. At the time
:03:56. > :04:00.he attacked, he was on police bail, because two weeks before he had been
:04:01. > :04:03.caught wielding a machete. The police have admitted that had he
:04:04. > :04:10.been jailed instead of baled, there is a chance he wouldn't been to
:04:11. > :04:13.kill. But there was also in another organisation which was supervising
:04:14. > :04:18.service. And internal report service. And internal report
:04:19. > :04:24.revealed his probation officer was new to the post and had not had
:04:25. > :04:27.appropriate training. Camden's wrecked assessments had not been
:04:28. > :04:30.properly recorded. The report found none of that is directly linked to
:04:31. > :04:34.the killing and the probation officer had taken steps to bring
:04:35. > :04:39.Pemberton back before a court. But it has highlighted wider concerns
:04:40. > :04:44.about the state of the probation service. I have come to meet Helen
:04:45. > :04:49.Cowley, she works for probation for 27 years until she quit last June am
:04:50. > :04:55.worried about changes been brought in. I could see that things
:04:56. > :04:59.weren't... Would come to a nasty end. It was becoming too dangerous
:05:00. > :05:04.and difficult, I didn't want to be part of it any more. At the time of
:05:05. > :05:10.the killing, the probation service was in the process of being broken
:05:11. > :05:14.up, ready for privatisation. A month later, a firm called Working Links
:05:15. > :05:20.together the contract in the south-west, promising to change
:05:21. > :05:25.lives, creating futures. It has since proposed cutting 600 jobs, 40%
:05:26. > :05:29.of the workforce. The Government says selling the service would
:05:30. > :05:34.improve it, but Helen believes it has on the opposite. The problem is,
:05:35. > :05:39.when you have got a service that is reducing staff and few are left.
:05:40. > :05:47.There you'll be any situation like this less experienced staff are
:05:48. > :05:51.supervising high risk offenders. Do you think that this compromises
:05:52. > :05:56.public sector? The probation service, what is left of it, it is
:05:57. > :06:00.waiting for somebody to be murdered, raped or seriously wounded. It could
:06:01. > :06:05.happen any day and it can happen anywhere. You think it is that
:06:06. > :06:10.serious? Absolutely. Working Links has told us everything goes case
:06:11. > :06:14.that is dealt with on the phone will still have some face-to-face
:06:15. > :06:18.engagement. But the unions believe the company is struggling because
:06:19. > :06:21.its bid was based on up-to-date figures on offender numbers. The
:06:22. > :06:25.contract is locked into these arrangements, they are now going
:06:26. > :06:29.back whingeing to the Ministry of Justice with some
:06:30. > :06:32.about what they were sold under about what they were sold under
:06:33. > :06:39.these commercial contracts. Many others suggested it was sold. They
:06:40. > :06:43.say they are confident they can deliver the performance target, but
:06:44. > :06:47.figures obtained by inside out show that died in the end of last year,
:06:48. > :06:55.the firm had racked up around ?1 million worth of fines, but not seen
:06:56. > :07:00.clients quickly enough. Vicky, not her real name, is another working
:07:01. > :07:04.links probation officer. She says her workload doubled after
:07:05. > :07:07.privatisation. I am aware of colleagues who have resorted to
:07:08. > :07:12.going and sitting in their car in the car park, just so that they
:07:13. > :07:17.could weep. Pick themselves up. And get back in the office to get on
:07:18. > :07:21.with their job. Sometimes it is very difficult to make room to see
:07:22. > :07:25.everybody, but you need to be seeing. There have been delays,
:07:26. > :07:30.where people haven't been seen for months at the time. Be progressed to
:07:31. > :07:35.Working Links who told us it would at all times deliver a safe service
:07:36. > :07:40.and that its model was designed so the highest risk offenders got the
:07:41. > :07:42.most help. But we have found another family in Devon who have questions
:07:43. > :07:47.about how well that model is working. Sarah's brother was
:07:48. > :07:55.brutally murdered just over a year ago. We can't reveal how identity
:07:56. > :08:02.for legal reasons. It... Horror. That is nearly word for it. That and
:08:03. > :08:06.the only word. It is devastating, mentally. I was fit for absolutely
:08:07. > :08:12.nothing. Her brother was vulnerable, nothing. Her brother was vulnerable,
:08:13. > :08:15.groomed by a man with a history of violent crime. She stole money from
:08:16. > :08:21.her brother before beating and kicking him to death. At the time,
:08:22. > :08:28.he was under the supervision of Working Links. He was known to the
:08:29. > :08:39.services are being very vulnerable. How it possibly to the place in full
:08:40. > :08:44.view, I do not understand. Why was there no closer supervision?
:08:45. > :08:50.Somebody should have picked up on it. Do you think if there had been
:08:51. > :08:57.better supervision, he could still be alive? Yes, absolutely, totally.
:08:58. > :09:01.In cases like this, families are entitled to a summary of the
:09:02. > :09:06.probation service report into what happened. Something Sarah didn't
:09:07. > :09:10.know about until we got in touch. That was the first I had ever heard
:09:11. > :09:13.of the family having any access to the probation report or indeed that
:09:14. > :09:20.it was a probation report being completed. Working Links that it
:09:21. > :09:24.never... Told is that it never withholds reports and it is the job
:09:25. > :09:28.of the police to liaise with families over this information.
:09:29. > :09:35.However the police told us that they had no record of being notified that
:09:36. > :09:40.a report existed. Back in Plymouth, the family of the murdered young man
:09:41. > :09:45.have also to fight for the facts. It is not clear at all, we have got to
:09:46. > :09:48.do the pages. Ghost like they are still waiting for access to the full
:09:49. > :09:54.internal probation service report into their son's death. It is just
:09:55. > :10:00.totally frustrating and up upsetting. The emotional feeling
:10:01. > :10:04.that they are keeping information from you, that she be held there for
:10:05. > :10:15.everybody to know, it is just totally unfair. Andrea is taking her
:10:16. > :10:21.quest for answers to the top. I have never done it like this before in my
:10:22. > :10:24.life. It is a huge step. She is meeting the Justice Secretary, Liz
:10:25. > :10:31.truss. And go to tell her what we have gone through over the last year
:10:32. > :10:38.and how badly we have suffered. The meeting is over just 20 minutes. But
:10:39. > :10:41.there is progress. Just a huge relief, she said she is going to
:10:42. > :10:45.definitely look into it. She was shocked by the case. I am not
:10:46. > :10:51.totally gullible, so if I don't hear totally gullible, so if I don't hear
:10:52. > :10:53.from anybody, I will be hanging -- banging on doors. The Ministry of
:10:54. > :10:58.Justice is currently reviewing the Justice is currently reviewing the
:10:59. > :11:03.probation service, the aim to ensure there are no more victims. For
:11:04. > :11:09.Andrea, it is findings -- its findings can't come soon enough. We
:11:10. > :11:12.all hope our friends will be there for us when we need them most. That
:11:13. > :11:18.is exactly what happened for one Plymouth women. Tonight we have the
:11:19. > :11:22.story of Cat Roberts who after years of illness has induced wish granted
:11:23. > :11:31.with more than a little help from her friends. We're going to go from
:11:32. > :11:41.a darker brown in the a medium brown. Take a seat up here. We will
:11:42. > :11:48.be the last time we are going to see be the last time we are going to see
:11:49. > :11:51.you like this. My husband is going to be very shocked. He is so used to
:11:52. > :11:58.seem me with short hair. He is always saying to me that it doesn't
:11:59. > :12:08.bother him, that he likes it. Sometimes I look like I have bald
:12:09. > :12:18.patches. It is annoying. But I know he loved my hair when it was long.
:12:19. > :12:22.So I think it will remind him. I was 14 when we met, but I was 16 when we
:12:23. > :12:32.got together, my first love, definitely. One day be got talking,
:12:33. > :12:38.laughing and joking around, and something just clicked. Don't know
:12:39. > :12:43.whether I believe in the love at first sight thing, but it was kind
:12:44. > :12:51.of, if it was anything like that, that's what it would have been. When
:12:52. > :12:59.we first got together we knew that we wanted children and that we were
:13:00. > :13:05.trying majorly. I've got Marshall, who is nine, and Phoebe, who is
:13:06. > :13:13.coming up six. I'm lucky to have one of each. I would rather look at the
:13:14. > :13:18.positives than negatives. There is a lot of negatives already. You try to
:13:19. > :13:29.ignore that and just have fun with everything we can. TRANSLATION: I
:13:30. > :13:37.film with my son, -- I went to brush film with my son, -- I went to brush
:13:38. > :13:44.it with my hand and I felt something hard and I thought it was something
:13:45. > :13:48.down my top. I then went to look for it, and visit was a lump but it was
:13:49. > :13:58.quite big and I don't know how I had missed it. I went to the doctors
:13:59. > :14:03.they said it is almost impossible to they said it is almost impossible to
:14:04. > :14:11.get cancer at my age, breast can't, it is just a fatty lump. Then five
:14:12. > :14:16.days later, I had a call, and it was the specialist asking to see me, and
:14:17. > :14:22.I just knew. They literally jump straight to it until the close
:14:23. > :14:29.cancer. My husband just sat there in shock. He was speechless. It seem
:14:30. > :14:35.like a lifetime that I was sat there. I was just holding her hand,
:14:36. > :14:43.and out of nowhere I asked a question, is she didn't lose her
:14:44. > :14:51.hair? -- going to lose. That is when it hit him. It was horrible. That
:14:52. > :14:59.makes me cry, knowing he was... Bless him. I had to have my surgery
:15:00. > :15:10.first, then I had to go straightaway three weeks after surgery, quite
:15:11. > :15:19.aggressive chemotherapy. After that I went... Five days a week for a
:15:20. > :15:24.month. I then went on to have my breasts removed and my over is
:15:25. > :15:28.removed as well. I went on instant menopause. It was really hard. It
:15:29. > :15:38.was awful. I am getting used to it now. At the moment I have just had
:15:39. > :15:48.my second scan in a road that has come back clear. So I am buzzing
:15:49. > :15:54.from that, still. My hair has never been right again since having it,
:15:55. > :16:00.this is two and a half years growth and it is just not a lot for that
:16:01. > :16:06.time. It is so thin. I would really love powerful hair again. It would
:16:07. > :16:11.make me feel, I just feel so unfeminine, and my husband is
:16:12. > :16:25.offered to reach for me... I just can't move past it. Sorry. It is
:16:26. > :16:29.really hard. As you cry over the cancer, but I'm crying over my hair.
:16:30. > :16:36.Do you enjoy doing this? Yeah, I Do you enjoy doing this? Yeah, I
:16:37. > :16:41.love it. I decided that I really wanted to get into fitting the hair
:16:42. > :16:45.extensions for people who suffer with alopecia, cancer and severe
:16:46. > :16:50.hair loss, and I wanted to help them, so I thought they has got to
:16:51. > :16:58.be something out there that can give these people their hair back.
:16:59. > :17:04.Because of harm I hair is and how it has grown back, I am not able to...
:17:05. > :17:11.Because it is so fine, it wouldn't work. Instead of a wig, we went for
:17:12. > :17:16.a great alternative well be just this leaflet the hair ourselves and
:17:17. > :17:29.it's like having a wig but attached to your hair. It averages at about
:17:30. > :17:39.?900. Gemma it to me slightly cheaper, but it is still really
:17:40. > :17:44.expensive. What size it, why did we do a charity event and raise as much
:17:45. > :17:47.money as we can, and hopefully you can afford to get your hair done and
:17:48. > :17:54.we can also give the remaining money to charity? It is a lots of money to
:17:55. > :18:08.find. Glitter tatties, cupcakes, face
:18:09. > :18:28.painting and haircuts. Gemma is doing haircut now. Is five minutes
:18:29. > :18:35.OK? Ideal. OK, Cheers, by. Getting everywhere today. About ?500 so far,
:18:36. > :18:38.that is selling raffle tickets, and we're getting plenty of donations
:18:39. > :18:44.put in the bucket today. We should hit on target no problem. We had the
:18:45. > :18:46.rate enough money so far to get their hair in, so that is done as
:18:47. > :19:07.she is all booked in for Tuesday. This is a top piece that we're going
:19:08. > :19:18.to fit now. We were lying up with your parting. -- line it up. This is
:19:19. > :19:33.got me. Oh, sorry, baby. How long got me. Oh, sorry, baby. How long
:19:34. > :19:50.has it been, five hours? Five hours. My bum is a bit numb. This is...
:19:51. > :20:10.It is weird looking down at it. It is looking stunning, mate. Are you
:20:11. > :20:21.excited? Yet. Mel might you be waiting all day. Corrie McCaig all
:20:22. > :20:29.done. Bet you can't wait to see it. Are you ready for your reveal? Stand
:20:30. > :20:42.Yeah. Oh, my God! And like a Yeah. Oh, my God! And like a
:20:43. > :20:46.different person. I know, you look so much younger. Do you like it?
:20:47. > :21:01.Yeah, I love it. Martin is going to freak. He's going to love it, isn't
:21:02. > :21:15.he? That is amazing. It is real hair. Reed that is mad. Do you like
:21:16. > :21:25.it? Yeah, really nice. It is really good, isn't it? I have literally
:21:26. > :21:28.just seen it. It is utterly amazing, it has been a long time since I have
:21:29. > :21:34.seen her with hair, and it is worth every minute of the waiting for
:21:35. > :21:40.three years. I mean, she was pretty before they hair, but she looks
:21:41. > :21:46.amazing now. She knows it. It is amazing. I can't explain it. It
:21:47. > :22:01.really feels like it is mine. I love it. Ma'am, you are pretty. The Isles
:22:02. > :22:04.of Scilly is one of the Southwest's top truism destinations, but what
:22:05. > :22:09.happens when the island's population happens when the island's population
:22:10. > :22:23.doubles just for one day? Andrew Johnston has been finding out.
:22:24. > :22:32.My name is Steve Hicks, and one of the boatman. The business is quite a
:22:33. > :22:38.significant chunk of our income. Just over 50 cruise ships this year.
:22:39. > :22:42.It is early July and the Isles of Scilly are getting ready for a very
:22:43. > :22:50.busy day. Did you take this building? The adults and two
:22:51. > :22:57.children? Yeah. Two ships coming in today, and it is not a usual day. To
:22:58. > :23:00.date ships. Harbour master bail Clarke is expected to welcome a
:23:01. > :23:06.large number of passengers. It is all hands on deck. Every know we
:23:07. > :23:09.have 1000 people coming onshore in a morning and they haven't had lunch
:23:10. > :23:15.then it is time to batten down the hatches. How we welcome to -- and be
:23:16. > :23:18.ready to welcome all these people this morning? I think they're going
:23:19. > :23:25.to have a very nice day here, there is not much wind and it is warm. It
:23:26. > :23:33.is just before 9am and the cruise ship is at anchor and it is time to
:23:34. > :23:38.pick up passengers. 100 years ago, Scilly boasted a huge pilchard
:23:39. > :23:41.fishing fleet, but today tourism is the archipelago's main
:23:42. > :23:48.Welcome to Scilly in the sunshine, Welcome to Scilly in the sunshine,
:23:49. > :23:53.enjoy your day. Ayes at the boatman, the town is filling up. We knew we
:23:54. > :23:59.were coming, as long as we're ready and we can prepare, it is all
:24:00. > :24:06.viewed. The jewel in the Scilly tour crown has always been these gardens.
:24:07. > :24:10.Most of our clients are tender because of the climate, the Gulf
:24:11. > :24:13.stream, the sea mists, where we are in the ocean, so all those
:24:14. > :24:17.combinations make the garden that completely different from anything
:24:18. > :24:22.in the world. As Mike goes to meet more visitors to the gardens, one of
:24:23. > :24:28.Scilly's unique combinations will test even Eastenders tourist result.
:24:29. > :24:33.Was negated the top of this slope then we can wait for the shuttle to
:24:34. > :24:38.bring you back. The rain shower passes and D-Day schools on. But it
:24:39. > :24:42.has been a good monthly gardens. A normal cruise ship day you might get
:24:43. > :24:50.anything between 50 and 200 people depending on the size of the ship,
:24:51. > :24:53.but in total today just over 600. It is nearly 40 M and Steve is making
:24:54. > :25:00.ready to take the last of the passengers back. Come to an end now,
:25:01. > :25:07.we've moved a few hundred people one way or another. In fact, today the
:25:08. > :25:09.boatman have moved 10% of the island's on your cruise tourists,
:25:10. > :25:15.and these visitors are increasingly and these visitors are increasingly
:25:16. > :25:18.important to the economy. People don't realise that these beautiful
:25:19. > :25:21.islands are here in the United Kingdom and it is down to us to make
:25:22. > :25:24.absolutely certain that these people had a really good holiday, and I
:25:25. > :25:31.think generally that is what we do. It is time for Steve to head back to
:25:32. > :25:33.port. But the Scilly pushing hard to attract more to it, it would be long
:25:34. > :25:45.before the next big cruise ship drops anchor. And that is it from
:25:46. > :25:49.all of us at Insight Have, Johnny is again next Monday at 7:30pm when
:25:50. > :25:57.we'll have plenty more stories. I will see you then.