0:00:02 > 0:00:04For one week only, we are in Glasgow, where, I'm sure you'll
0:00:04 > 0:00:06be delighted to hear, I've been spending the week in there,
0:00:06 > 0:00:09recording brand-new episodes of everyone's favourite quiz show,
0:00:09 > 0:00:11Eggheads.
0:00:11 > 0:00:14That is everyone's favourite quiz show, isn't it?
0:00:14 > 0:00:16WIND BLOWING
0:00:16 > 0:00:18Anyway, let's crack on with this show,
0:00:18 > 0:00:22the one that lets you have your say on the week's television programmes.
0:00:22 > 0:00:24Welcome to your points of view.
0:00:34 > 0:00:38Nice to have a change of scenery every now and then.
0:00:38 > 0:00:40First up this week, the battle for Saturday night viewers entered
0:00:40 > 0:00:45a new era last weekend, as the BBC launched their latest singing show.
0:00:48 > 0:00:52Pitch Battle sees rival vocal groups pitted against each other, fighting
0:00:52 > 0:00:57to secure a place in the grand final and a shot at a £50,000 cash prize.
0:00:57 > 0:01:01Last week, regular judges Gareth Malone and Kelis were joined
0:01:01 > 0:01:05by Will Young, who revealed the series' first finalists during
0:01:05 > 0:01:08a climatic battle round.
0:01:08 > 0:01:11# We'll stay together
0:01:11 > 0:01:15# Cos you're the one good reason
0:01:15 > 0:01:18# You're the only one that I need... #
0:01:18 > 0:01:20A smash hit for some.
0:01:27 > 0:01:30I really enjoyed Pitch Battle on Saturday night.
0:01:30 > 0:01:33I thought the choirs were really talented,
0:01:33 > 0:01:35and I would hate to have to be a judge to choose the winner.
0:01:35 > 0:01:39Yet, others felt Pitch Battle was top of the flops,
0:01:39 > 0:01:42with the show suffering from poor production.
0:01:59 > 0:02:02And several of you were dismayed to hear the majority of groups'
0:02:02 > 0:02:05performances backed by a live band.
0:02:19 > 0:02:22Well, we put that point to Pitch Battle's executive producer,
0:02:22 > 0:02:24and this is her response.
0:02:46 > 0:02:50Next, and already facing some battles of their own,
0:02:50 > 0:02:52Albert Square's latest arrivals.
0:02:54 > 0:02:56Are you all right? Karen Taylor.
0:02:56 > 0:02:57Just moving in.
0:02:57 > 0:02:59Rocking up in EastEnders the Thursday before last
0:02:59 > 0:03:04were the Taylor family, led by loudmouth mum Karen.
0:03:04 > 0:03:07Moving in with her were sons Chatham and Riley, played by
0:03:07 > 0:03:11real-life brothers, and older offspring Keanu and Bernadette.
0:03:11 > 0:03:13I suppose I'm sleeping on the floor.
0:03:13 > 0:03:16As far as the council's concerned, you don't even live with us.
0:03:16 > 0:03:18Well, it's not my fault I can't afford a place of my own.
0:03:18 > 0:03:22Only way Chantelle was able to get her place was getting knocked up.
0:03:22 > 0:03:25The executive producer of EastEnders has promised the Taylors will
0:03:25 > 0:03:28have an explosive impact on the soap, but so far,
0:03:28 > 0:03:31it's fair to say, you are not fans of this family.
0:03:50 > 0:03:52That's "ruff", Elle!
0:03:52 > 0:03:55You weren't impressed by the newcomers' acting abilities either.
0:04:03 > 0:04:07It can, of course, often take newcomers to a long-running drama
0:04:07 > 0:04:09time to bed in, so do let us know
0:04:09 > 0:04:11if you change your tune on the Taylors.
0:04:11 > 0:04:14Now, from Walford to Whitechapel.
0:04:14 > 0:04:18This week, BBC Two was also getting in on some East End action.
0:04:20 > 0:04:22Picking up where the previous series left off,
0:04:22 > 0:04:26the fifth and last ever outing for Ripper Street began on
0:04:26 > 0:04:29Monday night, with Detective Inspector Reid,
0:04:29 > 0:04:34Captain Homer Jackson and Long Susan hot on the trail of the scoundrel
0:04:34 > 0:04:37responsible for Inspector Drake's death.
0:04:37 > 0:04:39What are we to do, then, Reid?
0:04:39 > 0:04:41We go get our justice.
0:04:43 > 0:04:45Or the heavens fall.
0:04:48 > 0:04:51We did receive glowing reviews.
0:05:00 > 0:05:03But we also heard from Ripper Street fans
0:05:03 > 0:05:07who felt Monday's episode wasn't a patch on previous series.
0:05:22 > 0:05:25And it wasn't just the picture that was the problem.
0:05:25 > 0:05:27In fact, it was a familiar bugbear
0:05:27 > 0:05:30that had you complaining the loudest.
0:05:54 > 0:05:56Perhaps a tad extreme, Ian.
0:05:56 > 0:05:59But you're right, Points Of View has featured similar complaints
0:05:59 > 0:06:01about the series in the past.
0:06:01 > 0:06:04The BBC told us they neither made nor commissioned the current
0:06:04 > 0:06:07series of Ripper Street, only acquiring it for broadcast.
0:06:07 > 0:06:11They pointed us in the direction of the production company,
0:06:11 > 0:06:14and here's what the drama's executive producer had to say
0:06:14 > 0:06:16about the show's soundtrack.
0:06:36 > 0:06:37Hmm.
0:06:37 > 0:06:39When faced with dialogue that's difficult to decipher,
0:06:39 > 0:06:43the first thing many of us do is turn on subtitles, which are,
0:06:43 > 0:06:46of course, also an invaluable service for the hard of hearing.
0:06:46 > 0:06:50But it appears those captions aren't exactly trouble-free either.
0:07:09 > 0:07:11Inaccurate subtitling appears to be
0:07:11 > 0:07:14a particular problem during live programmes.
0:07:14 > 0:07:18We found examples where "silence" appeared as "violence",
0:07:18 > 0:07:22and "Ed Miliband" transformed into the "Ed Miller Band".
0:07:22 > 0:07:25So, what is to blame for those subtitling slip-ups?
0:07:25 > 0:07:31Scarlette Douglas visited the BBC's subtitling provider to find out.
0:07:31 > 0:07:32Ali, we've heard from a few viewers,
0:07:32 > 0:07:36saying they're quite frustrated by the inaccuracy of some of the subtitles.
0:07:36 > 0:07:37Why does this happen?
0:07:37 > 0:07:40Live subtitling is a very demanding job.
0:07:40 > 0:07:45We cover 100% of the BBC's output, live and pre-recorded.
0:07:45 > 0:07:48That's about 500 hours on an average week,
0:07:48 > 0:07:51several thousand words per hour.
0:07:51 > 0:07:53So, although most of our subtitles are accurate,
0:07:53 > 0:07:56mistakes unfortunately do slip through sometimes.
0:07:56 > 0:07:58So, how does it all work?
0:07:58 > 0:08:01Most live subtitling is done using a technique called respeaking
0:08:01 > 0:08:03with voice recognition software.
0:08:03 > 0:08:06The subtitler has an audio feed of the programme.
0:08:06 > 0:08:10They repeat everything they hear, adding in spoken punctuation.
0:08:10 > 0:08:13The software turns their words into text,
0:08:13 > 0:08:16and the broadcast software turns that text into subtitles.
0:08:16 > 0:08:18Why don't you just type it?
0:08:18 > 0:08:21Respeaking is actually faster and more accurate than typing,
0:08:21 > 0:08:24- and we can do it with fewer people as well.- Why do mistakes happen?
0:08:24 > 0:08:27The software we use is very sophisticated,
0:08:27 > 0:08:31but it's not perfect, and sometimes it just mishears what you say.
0:08:31 > 0:08:33- Is it really that hard? - It's very difficult.
0:08:33 > 0:08:38Subtitlers have to stay on top of various processes at once,
0:08:38 > 0:08:40thinking on their feet constantly.
0:08:40 > 0:08:42And because it's live, you only get one chance to do anything.
0:08:42 > 0:08:45- Can I have a go?- Yeah, absolutely. Let's go and have a go, yeah.
0:08:48 > 0:08:51- OK, come in. This is our subtitling booth. Have a seat.- Thank you.
0:08:51 > 0:08:53- OK.- Ready to go?
0:08:53 > 0:08:56- Yes, I think so.- Once we start the clip, we can't stop,
0:08:56 > 0:09:00so, if you lose the thread, pick it up again as quickly as you can.
0:09:00 > 0:09:02OK, no pressure.
0:09:02 > 0:09:05The Champions League final is happening right here tomorrow full stop.
0:09:05 > 0:09:09Yellow macro. Well luckily comma I did have a few...free hours.
0:09:09 > 0:09:12Patrick where are you I mean I did tell you the traffic would be bad full stop.
0:09:12 > 0:09:15If my speaking there was going out live,
0:09:15 > 0:09:17I think that would've been horrendous.
0:09:17 > 0:09:21I think people would have struggled to understand those subtitles, I'm afraid to say.
0:09:21 > 0:09:24Luckily comma I did have a few hours free this morning.
0:09:24 > 0:09:28Put your hands together for the Right Honourable Lord Mayor of Cardiff comma...
0:09:28 > 0:09:32I have to say that live subtitling is nowhere near as easy as it looks.
0:09:32 > 0:09:35And the team here really do try their best to get their
0:09:35 > 0:09:37subtitles as accurate as possible.
0:09:37 > 0:09:40Yet they are at the mercy of speech recognition technology,
0:09:40 > 0:09:43so hopefully, as that continues to improve,
0:09:43 > 0:09:46the subtitles will continue to get better and better.
0:09:46 > 0:09:49This week, BBC Two took us behind-the-scenes of one of
0:09:49 > 0:09:53the UK's biggest and busiest NHS trusts once again, as the
0:09:53 > 0:09:56documentary series Hospital returned.
0:09:58 > 0:09:59In Tuesday night's episode,
0:09:59 > 0:10:01cameras followed the staff at
0:10:01 > 0:10:03London's St Mary's Hospital as they
0:10:03 > 0:10:06battled to deal with the aftermath of the terror attack
0:10:06 > 0:10:08on Westminster Bridge.
0:10:08 > 0:10:09Resus Two.
0:10:09 > 0:10:11We need to put what's called the chest drain in,
0:10:11 > 0:10:13to let this air come out
0:10:13 > 0:10:15and let his lung reinflate.
0:10:15 > 0:10:17We need to put a tube... Do you understand?
0:10:17 > 0:10:19A tube...in your chest.
0:10:19 > 0:10:23You were full of admiration for the hard-working staff of St Mary's.
0:10:47 > 0:10:50Hospital continues its four-part run on Tuesday night.
0:10:50 > 0:10:54Paws were poised on buzzers this week as BBC Two launched
0:10:54 > 0:10:56a new animal-based panel show.
0:10:57 > 0:11:01Running on weekday evenings, Curious Creatures sees Kate Humble
0:11:01 > 0:11:05quiz experts on their knowledge of the wildlife world.
0:11:05 > 0:11:08In one round, panellists are tasked with identifying the origin
0:11:08 > 0:11:12of some faeces. Er, you may want to look away if you're having dinner.
0:11:12 > 0:11:13Silver service.
0:11:13 > 0:11:17- Excellent.- Quite a sweet smell to it.- Bouquet.
0:11:17 > 0:11:21It's not a bitter smell. Or indeed any way unpleasant.
0:11:21 > 0:11:25A real howler, according to at least one of you, who felt the show
0:11:25 > 0:11:27was better suited to another BBC channel.
0:11:40 > 0:11:44But Curious Creatures did fit the bill for others when it comes
0:11:44 > 0:11:45to weeknight entertainment.
0:12:00 > 0:12:04Finally, this week, the unnatural habits of some BBC reporters
0:12:04 > 0:12:08and presenters have been driving you to distraction.
0:12:20 > 0:12:23# Hands up, baby Hands up
0:12:23 > 0:12:26# Gimme your heart Gimme gimme your heart... #
0:12:26 > 0:12:28And in a sure sign it's contagious,
0:12:28 > 0:12:31the habit has also spread to Homes Under the Hammer.
0:12:36 > 0:12:38The floor, open living.
0:12:38 > 0:12:41Only a matter of time perhaps before this character is given
0:12:41 > 0:12:43a regular reporting role.
0:12:46 > 0:12:49That's it for this series of Points Of View, but fear not,
0:12:49 > 0:12:51we will be back in September.
0:12:51 > 0:12:52So please do keep your thoughts
0:12:52 > 0:12:54on the BBC's television programmes coming.
0:12:54 > 0:12:57You can e-mail us at...
0:12:58 > 0:13:00Or via our website...
0:13:02 > 0:13:05..where it is now even easier to send us a video.
0:13:05 > 0:13:08To find us on Facebook...
0:13:08 > 0:13:09while to have your say on Twitter,
0:13:09 > 0:13:12you can tweet us...
0:13:12 > 0:13:14If you prefer non-electronic forms
0:13:14 > 0:13:16of communication, no problem.
0:13:16 > 0:13:22We've got you covered. You can leave us a message on this number...
0:13:22 > 0:13:26Local rates apply from landlines, mobile rates may vary
0:13:26 > 0:13:28and you could always put pen to paper, which we love as well.
0:13:28 > 0:13:31Our address is...
0:13:34 > 0:13:38So, until September, have a great summer.