0:00:02 > 0:00:06Today, on Real Rescues... a fishing boat is sinking.
0:00:06 > 0:00:08A lifeboat man leaps to the rescue,
0:00:08 > 0:00:10but the skipper is missing.
0:00:11 > 0:00:14A 999 plea for help after a young man falls,
0:00:14 > 0:00:16cracking his head on rocks.
0:00:25 > 0:00:29And gridlock on the roads, but it's non-stop for traffic cops.
0:00:29 > 0:00:31Wet roads are causing accident...
0:00:34 > 0:00:36..after accident.
0:00:36 > 0:00:38I have an accident. Oh. Oh.
0:00:38 > 0:00:39..after accident.
0:00:39 > 0:00:42This is only the fourth one we've been on this stretch of road today.
0:01:01 > 0:01:03Hello and welcome to Real Rescues, where we
0:01:03 > 0:01:06see the men and women of the emergency services
0:01:06 > 0:01:08responding to 999 calls from people facing
0:01:08 > 0:01:11every sort of crisis you can imagine.
0:01:11 > 0:01:13We're about to see one of the closest calls.
0:01:13 > 0:01:16The emergency is at sea off the coast of Berwickshire in Scotland.
0:01:16 > 0:01:19It's a fisherman in trouble and there's very little time to react.
0:01:22 > 0:01:25Radio check. Channel 16, over.
0:01:26 > 0:01:29The Dunbar lifeboat is heading out into the Firth of Forth.
0:01:29 > 0:01:32The RNLI station has picked up a faint
0:01:32 > 0:01:35but desperate mayday on the shipping emergency channel.
0:01:36 > 0:01:40The fisherman has reported his boat's taking on water.
0:01:40 > 0:01:44He's given his coordinates but, when the coastguard calls him back,
0:01:44 > 0:01:45there's no response.
0:01:45 > 0:01:49The current is strong. The rescuers are just over two miles away.
0:01:51 > 0:01:53Everyone is on deck on lookout.
0:01:56 > 0:01:58As they near the site, a shout goes out.
0:02:01 > 0:02:02The boat's been spotted.
0:02:06 > 0:02:09Only the bow of the 25-foot boat is visible
0:02:09 > 0:02:12and there's no sign of the fisherman.
0:02:13 > 0:02:17The lifeboat volunteers fear the man is still inside his boat,
0:02:17 > 0:02:21but the water's too shallow to get in any closer.
0:02:21 > 0:02:23They'll have to put a man in the water.
0:02:30 > 0:02:32Are you going in? Aye.
0:02:32 > 0:02:35Volunteer Alistair Punton is going to swim across on a safety line.
0:02:42 > 0:02:46All Alistair can do is try and make contact with the trapped man.
0:02:46 > 0:02:48It's too dangerous to get in the boat.
0:02:52 > 0:02:53Battered by the waves,
0:02:53 > 0:02:57Alistair looks in the cabin window for any signs of life.
0:03:01 > 0:03:03He bangs on the hull and listens for any response.
0:03:06 > 0:03:09I was trying to ascertain if he was actually inside the boat,
0:03:09 > 0:03:11if he was still conscious.
0:03:11 > 0:03:15There was a lot of things going through my mind at that time.
0:03:15 > 0:03:16It seemed like an eternity,
0:03:16 > 0:03:19but it was only a matter of seconds no doubt.
0:03:19 > 0:03:23It's a situation where you think, "If he is in there, what do we do?
0:03:23 > 0:03:25"Can we get him out?"
0:03:25 > 0:03:27Very unlikely.
0:03:27 > 0:03:30If the skipper is trapped inside that air pocket
0:03:30 > 0:03:34and if we breach that air pocket to try and get the skipper out, there's
0:03:34 > 0:03:38a good possibility that the vessel would sink underneath his feet,
0:03:38 > 0:03:40taking the skipper down with him.
0:03:41 > 0:03:44Suddenly, the focus of the rescue changes.
0:03:44 > 0:03:47Another RNLI volunteer has spotted what looks like a figure
0:03:47 > 0:03:49clinging to some wreckage.
0:03:52 > 0:03:55Whereabouts? Straight ahead. Right at 12 o'clock.
0:03:56 > 0:03:57In the water.
0:04:00 > 0:04:03Alistair is hastily pulled back aboard.
0:04:08 > 0:04:11But moments later, he's back in the cold, choppy sea.
0:04:13 > 0:04:16By now, the fisherman has been in the water for 40 minutes
0:04:16 > 0:04:20and the offshore wind and current are sweeping him further out to sea.
0:04:22 > 0:04:26When I arrived at the casualty, he was extremely cold.
0:04:26 > 0:04:28His hands were pure white with holding on.
0:04:28 > 0:04:32Very little blood. His face looked really...white.
0:04:34 > 0:04:37He was a little bit concerned for his own safety, I would say,
0:04:37 > 0:04:40and he really needed to get back to the lifeboat
0:04:40 > 0:04:42and safety as soon as possible.
0:04:49 > 0:04:52This is a two-man job. Another RNLI crewman is put in the water.
0:04:54 > 0:04:57They have to haul him on board using a strop.
0:04:57 > 0:04:59The signs are he's suffering from sever hypothermia.
0:05:02 > 0:05:05Once the crew started pulling him in,
0:05:05 > 0:05:08you could see that the skipper was cold and grey.
0:05:08 > 0:05:10He looked really clammy.
0:05:12 > 0:05:16Once we got him out the water, he was checked for cold
0:05:16 > 0:05:18and he'd suffered hypothermia.
0:05:18 > 0:05:21The lifeboat heads back to shore at Torness.
0:05:21 > 0:05:24The Air Sea Rescue have landed a paramedic on the quay,
0:05:24 > 0:05:26ready to treat the fisherman.
0:05:26 > 0:05:29Meanwhile, below deck the skipper's wet clothing is removed
0:05:29 > 0:05:32and he's warmed gradually with blankets.
0:05:34 > 0:05:36Once at the quayside, the paramedic goes aboard.
0:05:38 > 0:05:40Pass that down.
0:05:44 > 0:05:46More blankets are brought down.
0:05:48 > 0:05:51The skipper decides not to go to hospital.
0:05:51 > 0:05:54It takes an hour for his temperature to return to normal.
0:05:57 > 0:05:59Is he all right? Yeah.
0:06:02 > 0:06:03Oh, really?
0:06:06 > 0:06:09Later that day, the RNLI head back out to recover the boat.
0:06:12 > 0:06:14They use airbags to float the ship.
0:06:14 > 0:06:16Then it's a slow tow back to shore.
0:06:23 > 0:06:25It's the evening rush hour in Milton Keynes.
0:06:25 > 0:06:28After weeks of dry weather, it's raining.
0:06:28 > 0:06:30It's making the roads very greasy.
0:06:30 > 0:06:33It could be a busy shift for the traffic cops.
0:06:35 > 0:06:39PCs Russ Irwin and Steve Leathersitch are on the evening shift.
0:06:39 > 0:06:41Before they even get out of the station gates,
0:06:41 > 0:06:43the first job comes in.
0:06:48 > 0:06:52We've had a report from Ambulance of a two-vehicle collision.
0:06:52 > 0:06:54They've also had a call from Fire Brigade as well,
0:06:54 > 0:06:57because it's apparently an entrapment.
0:06:57 > 0:06:59They're not sure what the level of injury is at this time.
0:07:03 > 0:07:06The accident's happened east of Milton Keynes,
0:07:06 > 0:07:08on the edge of the Thames Valley Police boundaries.
0:07:08 > 0:07:12But there must be another accident as the traffic's already backing up.
0:07:12 > 0:07:15It doesn't normally queue back this far, does it?
0:07:15 > 0:07:18It is confirmed that somebody's trapped.
0:07:18 > 0:07:19No-one's arrived on scene as yet.
0:07:19 > 0:07:21Right, Bedfordshire border.
0:07:28 > 0:07:31They spot a break down is causing these problems,
0:07:31 > 0:07:33but Russ and Steve can't stop to help.
0:07:33 > 0:07:36The heavy traffic is delaying Bedfordshire Police,
0:07:36 > 0:07:38so it's up to the Thames Valley team to get there.
0:07:40 > 0:07:42I can see lights up there.
0:07:42 > 0:07:4892, we are 06. It's on the 421 just before 13.
0:07:48 > 0:07:51We've got Fire and Ambulance on scene, over.
0:07:51 > 0:07:55Eventually, they make it through the miles of queueing cars.
0:07:55 > 0:07:57They're the first to reach the scene.
0:07:57 > 0:07:58A woman is trapped.
0:07:58 > 0:08:00Her car has gone into the one in front.
0:08:00 > 0:08:01Hello.
0:08:07 > 0:08:09OK, what level of injury have we got?
0:08:14 > 0:08:17While fire crews and paramedics plan how to free her,
0:08:17 > 0:08:20Russ and Steve need to make the scene safe for them to work in.
0:08:20 > 0:08:22Just bear with us.
0:08:22 > 0:08:26Fire wants us to put more cones out to push them over.
0:08:26 > 0:08:28This A-road is a key arterial route.
0:08:28 > 0:08:33Pushing the passing cars further out should also slow them down,
0:08:33 > 0:08:37but the fire incident commander wants the traffic stopped altogether.
0:08:37 > 0:08:39While I'm cutting at the moment, I do, yeah.
0:08:39 > 0:08:41They're really flying down there.
0:08:41 > 0:08:44Yeah, but if we narrow them down... Yeah, can you do that?
0:08:44 > 0:08:45Yeah, we'll narrow it down.
0:08:45 > 0:08:48But I think if we close it we're going to cause more hassle.
0:08:48 > 0:08:52If you can narrow it down and slow them down, that would be great.
0:08:52 > 0:08:55Paramedics treat the young woman driver as the fire crews
0:08:55 > 0:08:57prepare to cut open the car.
0:08:57 > 0:09:00We've narrowed it down to force everyone to slow down enough
0:09:00 > 0:09:03so they've got a safe environment to work in, to get the roof off
0:09:03 > 0:09:05and get this lady out of the car as soon as possible.
0:09:06 > 0:09:08The driver's in a lot of pain.
0:09:08 > 0:09:10The sooner they can cut off the roof
0:09:10 > 0:09:12and get her on a spinal board, the better.
0:09:14 > 0:09:17Bedfordshire Police have finally made it through the traffic.
0:09:19 > 0:09:23Russ takes witness statements until he can hand over to them.
0:09:23 > 0:09:25Yeah, OK. Right-oh. That makes sense.
0:09:28 > 0:09:31Basically, traffic lights are red. She's stationary, he's stationary.
0:09:31 > 0:09:33She's gone to move forward and in the rear-view mirror
0:09:33 > 0:09:36she's seen the little red car come up the back end.
0:09:41 > 0:09:45Once the car's roof is off, a spinal board is put in position.
0:09:45 > 0:09:47The red car's hit the green car. Yeah.
0:09:47 > 0:09:51Up the back, yeah. But the red car seems to have fallen apart.
0:09:51 > 0:09:54The driver is safely out of the car on a stretcher.
0:09:54 > 0:09:58Despite the damage, the impact is not as great as first feared.
0:10:01 > 0:10:04Yeah, that's why think it's probably not as quick as the damage shows, as it were.
0:10:04 > 0:10:07Russ and Steve can now leave the scene,
0:10:07 > 0:10:11but they haven't finished helping their Bedfordshire colleagues yet.
0:10:11 > 0:10:13OK, there's a BDV back there that's slowing everyone up,
0:10:13 > 0:10:16so we'll clear that out of the way as well. All right.
0:10:19 > 0:10:21That BDV, or broken down vehicle,
0:10:21 > 0:10:26they spotted on outbound journey is still holding up traffic.
0:10:26 > 0:10:27All because of a flat tyre.
0:10:29 > 0:10:32As they arrive, they are passed by the ambulance carrying
0:10:32 > 0:10:35the injured woman from the accident they've just left.
0:10:44 > 0:10:46Rather than wait any longer for recovery,
0:10:46 > 0:10:49Russ is going to drive the car to the nearest lay-by.
0:10:52 > 0:10:57We're going to drive a bit further along the road to a safer area.
0:10:57 > 0:10:58It just makes it a bit safer.
0:10:58 > 0:11:00It would cause more chaos if we left it here.
0:11:00 > 0:11:02We'll take it out of the road,
0:11:02 > 0:11:04hopefully it will clear it up for everyone else behind us.
0:11:04 > 0:11:07But they are going to have to wait a little longer.
0:11:07 > 0:11:09Russ is taking it very slowly.
0:11:12 > 0:11:16Moving the car to a safer place will have helped the recovery service,
0:11:16 > 0:11:19but it was a challenging drive for all the wrong reasons.
0:11:19 > 0:11:21That did feel like the longest drive ever.
0:11:21 > 0:11:25I don't now how far we went but it seemed like it went on for eternity!
0:11:27 > 0:11:28More traffic gridlock,
0:11:28 > 0:11:31but Anglo-German relations are in good shape,
0:11:31 > 0:11:34after the friendliest of collisions.
0:11:42 > 0:11:44A wasp or bee sting is an uncomfortable thing
0:11:44 > 0:11:48but there are worse places to be stung than others.
0:11:48 > 0:11:52We might as well find out. Dani, are you all right to talk? Yeah.
0:11:52 > 0:11:56You had a call from somebody who was next to somebody who had been stung.
0:11:56 > 0:12:01Yeah, it came from the daughter of the patient.
0:12:01 > 0:12:05She'd been out in the garden doing her gardening, it was a nice day.
0:12:05 > 0:12:06Then all of a sudden they said,
0:12:06 > 0:12:10"We think she's been stung by a bee or wasp."
0:12:10 > 0:12:13They thought she was having an allergic reaction.
0:12:13 > 0:12:16Where had she been stung? In the mouth, on the tongue.
0:12:16 > 0:12:19And that is particularly dangerous, isn't it?
0:12:19 > 0:12:20Yeah, because the tongue can swell,
0:12:20 > 0:12:23and it can tend to swell quite quickly.
0:12:23 > 0:12:26And that would make it difficult to breathe. Absolutely.
0:12:26 > 0:12:29I suppose the other thing is knowing whether someone is allergic to them.
0:12:29 > 0:12:32A lot of people are allergic to stings, aren't they? Yeah.
0:12:32 > 0:12:34How do you find out something like that?
0:12:34 > 0:12:38Generally rapid swelling, difficulty breathing, a rash,
0:12:38 > 0:12:41things like that are all signs of a possible allergic reaction.
0:12:41 > 0:12:44So, after you'd asked all the questions,
0:12:44 > 0:12:46did you get the impression that this lady was allergic?
0:12:46 > 0:12:49Yeah, she was swelling, having difficulty breathing
0:12:49 > 0:12:53and was generally becoming quite poorly very quickly.
0:12:53 > 0:12:57From being absolutely fine in the garden to being very poorly.
0:12:57 > 0:13:00You'd think she'd know whether she was allergic or not.
0:13:00 > 0:13:02Yeah, apparently she'd never been stung ever. Wow.
0:13:02 > 0:13:06To wait that long and then get stung on the tongue is pretty unlucky.
0:13:06 > 0:13:08So how do you deal with it, what can you do?
0:13:08 > 0:13:10We advised to give some antihistamines,
0:13:10 > 0:13:13just to help whilst we're on the way.
0:13:13 > 0:13:15Did the daughter have any? Yeah, luckily.
0:13:15 > 0:13:17They were asking if they could give that to her straight away,
0:13:17 > 0:13:20right at the beginning of the call. So they gave her that
0:13:20 > 0:13:24and then she just continued to carry on being very, very poorly indeed.
0:13:24 > 0:13:30We've mentioned the fact that stings on the tongue are particularly
0:13:30 > 0:13:32dangerous, because obviously thee potential swelling
0:13:32 > 0:13:36and cutting off airwaves, but it's a very rare thing, isn't it?
0:13:36 > 0:13:40Yeah, that was the first call I've had about a bee sting or wasp sting
0:13:40 > 0:13:42on the tongue, and I've been here five years.
0:13:42 > 0:13:46Is it that rare or have you had others since?
0:13:46 > 0:13:51We had a couple that week. It was the start of bees and wasp stings.
0:13:51 > 0:13:53In the mouth? Yeah.
0:13:53 > 0:13:56So how are they happening? I don't know.
0:13:56 > 0:14:01People riding on bikes, drinks, if the bee or wasp is in the can
0:14:01 > 0:14:03or glass and they're talking and don't realise, things like that.
0:14:03 > 0:14:06Yeah, cans, that's really interesting.
0:14:06 > 0:14:07I know someone who's done that.
0:14:07 > 0:14:09With a can, if the wasp goes in you don't see it,
0:14:09 > 0:14:11you go to drink from the can,
0:14:11 > 0:14:13you're going to end up with a nasty sting that way.
0:14:13 > 0:14:15It's worth pouring it out into a glass where you can see
0:14:15 > 0:14:17whether a wasp has got in it or not. Absolutely.
0:14:17 > 0:14:20Certainly something I'd want to try out, for sure. Thanks very much.
0:14:20 > 0:14:21You're welcome.
0:14:25 > 0:14:30Early afternoon at the South Western ambulance control room in Exeter.
0:14:30 > 0:14:33Emergency medical adviser Doris Perrin has just taken
0:14:33 > 0:14:36a 999 call from a young woman on a beach in Cornwall.
0:14:55 > 0:14:56The call came in
0:14:56 > 0:15:01and obviously the lady on the telephone was very distressed.
0:15:01 > 0:15:05so you get an impression already then that it's quite a serious call.
0:15:22 > 0:15:25The emergency is happening on these rocks
0:15:25 > 0:15:27at Swanpool Beach near Falmouth.
0:15:27 > 0:15:30The two young graduates had headed out crabbing.
0:15:30 > 0:15:32George was just behind his girlfriend, Gwenno,
0:15:32 > 0:15:34and his sister, Emily.
0:15:34 > 0:15:38Obviously with the rocks, you had to jump over one to get to the other.
0:15:38 > 0:15:41I think he must have tried to jump over
0:15:41 > 0:15:46and then felt a bit faint at that time, or he just fainted.
0:15:46 > 0:15:48We don't know what happened exactly,
0:15:48 > 0:15:51we just turned around and he was in between the rocks.
0:15:51 > 0:15:55There was quite a loud, hollow bang.
0:15:55 > 0:15:58I don't know, that must've been the echo in between the rocks,
0:15:58 > 0:16:01but I don't know if it was his head or something.
0:16:01 > 0:16:03It was a horrible noise.
0:16:03 > 0:16:05You can't put it into words really, never experienced
0:16:05 > 0:16:09anything like that before and I've no idea what was going on.
0:16:09 > 0:16:12I climbed down and there was blood everywhere, because he landed
0:16:12 > 0:16:16in some water, so the blood looked a lot more than it was.
0:16:16 > 0:16:20The priority is to keep George breathing and stem the bleeding.
0:16:46 > 0:16:48I was worried about the head injury
0:16:48 > 0:16:51because obviously that can have serious repercussions.
0:16:51 > 0:16:56If there is any kind of fracture or disturbance to the skull,
0:16:56 > 0:16:58it's best not to press on that area.
0:17:16 > 0:17:20On the beach, a passer-by has come over to help Gwenno,
0:17:20 > 0:17:22as she tries to calm George.
0:17:22 > 0:17:23The struggling and confusion
0:17:23 > 0:17:25could be signs he's suffered a brain injury.
0:17:25 > 0:17:29The gentleman jumped down to help me.
0:17:29 > 0:17:34I've no idea who he was, but I'm very grateful.
0:17:34 > 0:17:36I don't know if he gave his T-shirt or another person
0:17:36 > 0:17:42gave his T-shirt, but we all worked together to keep George safe.
0:17:42 > 0:17:45I tried to put him in the recovery position but was a bit impossible
0:17:45 > 0:17:49because he was in between the rocks at the bottom.
0:17:49 > 0:17:52I physically could not put him on his side then.
0:17:52 > 0:17:56He was very agitated and so I had to hold his hands down.
0:17:56 > 0:17:59By now an ambulance is very close.
0:18:22 > 0:18:24The paramedics are on-site.
0:18:24 > 0:18:28Only now does Gwenno realise the extent of George's injury.
0:18:28 > 0:18:30They put a collar around his neck.
0:18:30 > 0:18:34While doing that they noticed he had pretty big gashes
0:18:34 > 0:18:35in the back of his head.
0:18:35 > 0:18:39So they thought that was quite a large swelling on his head,
0:18:39 > 0:18:44on his brain or something. So then they were more worried about that.
0:18:44 > 0:18:48Once Air Sea Rescue from RNAS Culdrose are on-site,
0:18:48 > 0:18:51it's going to be up to them to airlift George out of the crevice.
0:18:51 > 0:18:53Gwenno can only look on.
0:18:53 > 0:18:57One of the worst bits was walking back onto the beach.
0:18:57 > 0:19:00I was covered in blood everywhere.
0:19:00 > 0:19:05People must have been looking at me like, "What has she done?"
0:19:05 > 0:19:09Safely on board the helicopter, George is on his way to hospital.
0:19:09 > 0:19:12We'll discover the extent of his injuries later.
0:19:16 > 0:19:18Coming up on Real Rescues...
0:19:18 > 0:19:22a man is showing all the signs of a heart attack.
0:19:22 > 0:19:25Can you point one finger to where the pain is? OK.
0:19:27 > 0:19:30These symptoms can't be ignored, he needs treatment quickly.
0:19:32 > 0:19:35This is getting ridiculous!
0:19:35 > 0:19:37Steve and Russ assist a broken down vehicle
0:19:37 > 0:19:40and yet another accident happens in front of them.
0:19:40 > 0:19:43Just behind us, this lorry has gone into the back of that Jaguar.
0:19:48 > 0:19:51Wet weather is causing chaos in Milton Keynes.
0:19:51 > 0:19:54Traffic cops PC Russ Irwin and Steve Leathersitch
0:19:54 > 0:19:56are needed at an accident,
0:19:56 > 0:19:59their third of the evening and all on the same A-road.
0:20:02 > 0:20:06It looks like there's a lorry at the side there that may well have
0:20:06 > 0:20:07been involved in a collision.
0:20:07 > 0:20:10But I'm also looking at the bus that's just across that roundabout,
0:20:10 > 0:20:13that has forced his way across and then come to a stop
0:20:13 > 0:20:16and prevented everybody else going round.
0:20:17 > 0:20:20They are going nowhere fast.
0:20:20 > 0:20:23The accident is just on the other side of the roundabout
0:20:23 > 0:20:26but they can't get to it, not even with lights and sirens.
0:20:26 > 0:20:29There's nowhere that cars can go.
0:20:29 > 0:20:31When you put lights and sirens on,
0:20:31 > 0:20:34people tend to drive differently from what they would normally.
0:20:34 > 0:20:36Everyone's out of the vehicle that we've seen
0:20:36 > 0:20:39as we've driven past, it looks to be minor.
0:20:39 > 0:20:41Shall I just walk down and deal with it and come back,
0:20:41 > 0:20:43then we can go?
0:20:43 > 0:20:45But Steve wants to try a detour.
0:20:45 > 0:20:47He's going to head up to another roundabout
0:20:47 > 0:20:49then double back on the other carriageway.
0:20:55 > 0:20:58On this side of the carriageway they can weave their way through.
0:20:58 > 0:21:00The detour has worked.
0:21:00 > 0:21:02We've shown him, but you know.
0:21:03 > 0:21:05Oh, well there's a thing, isn't it?
0:21:05 > 0:21:07Oh, good. Hurdy-gurdy birdie.
0:21:09 > 0:21:11The pressure is on to clear this up quickly.
0:21:13 > 0:21:16The problem is we had an accident and both stop and go.
0:21:18 > 0:21:24This man comes on the right side and I stopped, then... For go in.
0:21:24 > 0:21:28And then with the last centimetre of this truck
0:21:28 > 0:21:31he goes a little hard on the left side.
0:21:31 > 0:21:32Then he has broke my...
0:21:35 > 0:21:39Does your vehicle move? Yes.
0:21:39 > 0:21:42Will it drive? Yes, no problem.
0:21:42 > 0:21:44I make it open and I fixed it.
0:21:44 > 0:21:46Have you exchanged details with the other driver? No.
0:21:46 > 0:21:48Not yet, no.
0:21:48 > 0:21:51It's my first accident in England.
0:21:51 > 0:21:54My security in Germany says when we are not in Germany
0:21:54 > 0:21:56and accident, please call the police.
0:21:56 > 0:21:59Thankfully, the drivers are being very cooperative.
0:21:59 > 0:22:03There's just a bit of maintenance to do and some more paperwork.
0:22:03 > 0:22:05We'll complete what's called a TA6,
0:22:05 > 0:22:08which is basically exchanging the details between the two drivers.
0:22:08 > 0:22:11Then we'll get the road open and everything moving again.
0:22:11 > 0:22:13Slightly quicker than it is now.
0:22:13 > 0:22:15He hopes!
0:22:15 > 0:22:19What is the name for this? Security... Insurance.
0:22:19 > 0:22:20Insurance.
0:22:20 > 0:22:23No problem, we'll get everything exchanged for you
0:22:23 > 0:22:26so that you'll have all you need to pass to your insurance company.
0:22:26 > 0:22:27OK, super.
0:22:27 > 0:22:31Can I... Yeah, if you want to carry on and make that roadworthy.
0:22:34 > 0:22:38The German driver needs to secure the broken headlight panel.
0:22:44 > 0:22:47Understandably, the chap from Germany was a bit concerned,
0:22:47 > 0:22:49he's in a foreign country.
0:22:49 > 0:22:52He'll want to make sure he gets the correct details of the other driver,
0:22:52 > 0:22:53and that's all we are doing.
0:22:53 > 0:22:56So it's just helping out to make sure it's all done.
0:22:56 > 0:22:57It's just the paperwork.
0:23:04 > 0:23:07Problem solved. They find some cable ties.
0:23:07 > 0:23:09Michael should soon be on his way.
0:23:10 > 0:23:14The paperwork, however, isn't quite so straightforward for PC Irwin.
0:23:14 > 0:23:19I'm just trying to decipher the German insurance certificate.
0:23:19 > 0:23:23With my best English because I don't speak a bean of German.
0:23:23 > 0:23:26So we're just trying to get all the other information that
0:23:26 > 0:23:30the other driver is going to need so that they can progress the claim.
0:23:30 > 0:23:33Fortunately, German driver Michael isn't afraid to tackle English.
0:23:33 > 0:23:39When I go to England I must speak English. I agree with you.
0:23:39 > 0:23:43It is better for two and a half years before I have an accident, oh!
0:23:43 > 0:23:45I thought you were going to tell me
0:23:45 > 0:23:48you were always having accidents, that's why your English is so good! Yes.
0:23:48 > 0:23:52Paperwork complete, and the drivers can get on their way.
0:23:52 > 0:23:54OK, ready?
0:23:54 > 0:23:56Sorry we have to meet like this.
0:23:56 > 0:24:00The other vehicle is undamaged so the offside carriageway will soon be clear.
0:24:02 > 0:24:04OK.
0:24:06 > 0:24:08Thanks then, Michael. Take care.
0:24:11 > 0:24:15I just wish I could speak German how he can speak English.
0:24:15 > 0:24:18Ten out of the because when you first started speaking to him,
0:24:18 > 0:24:21I noticed the accent come out so he could understand your English.
0:24:21 > 0:24:23GERMAN ACCENT: I don't know what you're talking about.
0:24:29 > 0:24:33Half six already. But the traffic is taking a while to get going.
0:24:33 > 0:24:35Where are we going to sit now?
0:24:35 > 0:24:37Are we just going to sit here for another hour?
0:24:37 > 0:24:40The night shift is far from over for these two police officers.
0:24:42 > 0:24:46Later... Another international incident on the roads
0:24:46 > 0:24:49and a second language lesson for the police.
0:24:50 > 0:24:55Trying to translate Polish into a manner that the driver of the Jaguar
0:24:55 > 0:24:58is going to be able to take away to advise an insurance company.
0:24:58 > 0:25:00So a multilingual day.
0:25:04 > 0:25:06Now, one of the regular calls that comes in
0:25:06 > 0:25:09to a call centre like this is about children having fits.
0:25:09 > 0:25:11Babies in particular.
0:25:11 > 0:25:15And it's obviously a very worrying thing for a parent to deal with.
0:25:15 > 0:25:18But we can talk to Phil about that kind of call now.
0:25:18 > 0:25:19So give us an example of a call
0:25:19 > 0:25:22and how you might become involved even if you're not the call-taker.
0:25:22 > 0:25:25We get mothers, well,
0:25:25 > 0:25:28parents ringing in if their children are fitting.
0:25:28 > 0:25:30Basically because they've got too hot.
0:25:30 > 0:25:32And that can be down to a number of reasons.
0:25:32 > 0:25:34They got too many clothes on,
0:25:34 > 0:25:38they've got illnesses or they've got congenital problems.
0:25:38 > 0:25:40The call-taker will run through a series of questions
0:25:40 > 0:25:42which are clinically based.
0:25:42 > 0:25:45And if I happen to be listening into the call that's absolutely fantastic
0:25:45 > 0:25:49because I can make sure the call is going down the right pathway.
0:25:49 > 0:25:53If not, I can take over the call and it's just to reaffirm that they've
0:25:53 > 0:25:57given them Calpol, things to actually bring the temperature down.
0:25:57 > 0:25:59And they've taken layers of clothing off
0:25:59 > 0:26:03because we do get a lot of young mothers who put three, four, five
0:26:03 > 0:26:07layers of clothing on, fashionable and because it looks nice.
0:26:07 > 0:26:08Whereas, in fact, in the home
0:26:08 > 0:26:12you only need to have the temperature of about 16-18 degrees.
0:26:12 > 0:26:14Now that's surprisingly low
0:26:14 > 0:26:18because I'd say that most people's houses are around 22-25 degrees.
0:26:18 > 0:26:22So 16-18 is the optimum temperature for a child's room
0:26:22 > 0:26:24if they're wearing a blanket in bed.
0:26:24 > 0:26:26That's absolutely right.
0:26:26 > 0:26:30And bearing in mind that children can start sweating and they can't control
0:26:30 > 0:26:33their own temperature, so that's when you just adjust the layers.
0:26:33 > 0:26:36So the advice is if you can get a proper little temperature gauge,
0:26:36 > 0:26:38never mind what it says on your central heating gauge.
0:26:38 > 0:26:41But if you've got a temperature gauge in the room,
0:26:41 > 0:26:46and you can keep baby's room at about 16-18 degrees, that's optimum?
0:26:46 > 0:26:49Yeah. All right, smashing. Thanks very much, Phil.
0:26:54 > 0:26:56Mid-morning and an ambulance crew
0:26:56 > 0:26:58are on their way to a caravan park near Southampton.
0:27:00 > 0:27:02A 55-year-old gentleman has got chest pain.
0:27:02 > 0:27:04They have tried the 111 route first.
0:27:04 > 0:27:09And 111 have deemed it necessary to send a 999 ambulance out
0:27:09 > 0:27:11as it is chest pain.
0:27:11 > 0:27:13The first thought is this patient
0:27:13 > 0:27:16is having or is about to have a heart attack.
0:27:16 > 0:27:20The man was just stopping at the caravan park to pick up a work colleague.
0:27:20 > 0:27:24As soon as he saw him, his colleague immediately dialled 999.
0:27:25 > 0:27:27Technician Steve Gooch
0:27:27 > 0:27:31and paramedic Tom Davies are directed to the sick man.
0:27:31 > 0:27:35Where are we going to, in here? Yes, please. OK. This is Fred.
0:27:35 > 0:27:39Hello, Fred. How are you? My name is Steve. This is Tom.
0:27:39 > 0:27:41Can you put your one finger to where the pain is?
0:27:43 > 0:27:45It's all across there. Thank you very much.
0:27:45 > 0:27:46Are you normally this sweaty,
0:27:46 > 0:27:49because you've gone quite hot and sweaty, haven't you? Yeah.
0:27:49 > 0:27:52What we're going to have to do is get you out of here and do an ECG
0:27:52 > 0:27:55and I think we're going to take a little trip up the hospital as well.
0:27:55 > 0:27:58OK? Fred's condition appears to have improved,
0:27:58 > 0:28:01but the crew are not taking any chances. How bad is the pain?
0:28:01 > 0:28:04It's not so bad at this present moment in time.
0:28:04 > 0:28:06I just feel it when I breathe.
0:28:06 > 0:28:09OK. It gets worse when you take a deep breath in?
0:28:09 > 0:28:14Um, it's nowhere near as bad as what it was like five minutes ago. Right.
0:28:14 > 0:28:16I seemed to have like a headache.
0:28:16 > 0:28:20What were you doing when the pain came on? Driving.
0:28:20 > 0:28:22And does the pain go anywhere else?
0:28:22 > 0:28:24It doesn't go into your shoulders, down your arm,
0:28:24 > 0:28:26up into your neck or into your jaw at all?
0:28:26 > 0:28:28No, just there. Just in the chest area.
0:28:28 > 0:28:32OK. We'll go out to the ambulance and do a ECG if that's all right.
0:28:32 > 0:28:35I think we'll pop you up to the hospital as well. Nice and slowly.
0:28:35 > 0:28:37No rush, please. OK.
0:28:37 > 0:28:39Once in the back of the ambulance, they run some tests
0:28:39 > 0:28:41and get some more information.
0:28:41 > 0:28:44Do you have any medical conditions that we need to know about? No.
0:28:44 > 0:28:47No, you don't take any tablets on a regular basis for anything?
0:28:47 > 0:28:50I take Co-codamol. What do you take those for? A bad back.
0:28:50 > 0:28:53Steve needs to know if Fred is on any medication
0:28:53 > 0:28:56that might have side effects or be affecting his condition.
0:28:58 > 0:29:01Fred, I'm going to do your temperature. Stick this in your ear.
0:29:01 > 0:29:02And...
0:29:05 > 0:29:08..just remind me what you were doing when the pain came on? Just driving.
0:29:08 > 0:29:10Just driving, OK.
0:29:10 > 0:29:13Had you been doing anything strenuous or exerting yourself prior to that?
0:29:13 > 0:29:16Nothing. I'm going to grab some paper from above your head.
0:29:16 > 0:29:17Nothing at all?
0:29:17 > 0:29:20Fred, to do the ECG we need to get the left side of your chest.
0:29:20 > 0:29:22Can you uncross your legs for me, please?
0:29:22 > 0:29:24They want to use an electrocardiogram, or ECG,
0:29:24 > 0:29:27to measure the electrical activity of Fred's heart.
0:29:27 > 0:29:32And see if there are any problems with the rhythm. It's gone.
0:29:32 > 0:29:36It's gone at this present moment in time. It's completely gone?
0:29:36 > 0:29:39Um, yeah. Completely gone.
0:29:39 > 0:29:42Sharp scratch, one, two, three.
0:29:42 > 0:29:44Fred may no longer be in pain,
0:29:44 > 0:29:47but his earlier symptoms were very worrying.
0:29:47 > 0:29:49Squeeze on there with your thumb.
0:29:49 > 0:29:54When the pain was at its worst, how bad was it out of ten? I'd say nine.
0:29:54 > 0:29:56So quite bad. Was it constant pain? Yep.
0:29:56 > 0:30:01Can you describe how the pain was? It was... Uh...
0:30:01 > 0:30:03It just took my breath away.
0:30:03 > 0:30:06I found it hard even to drive.
0:30:06 > 0:30:09Absolutely no pain at all now?
0:30:09 > 0:30:10Nothing.
0:30:10 > 0:30:12You've never had anything like this before at all?
0:30:12 > 0:30:15Never? No. OK, fine.
0:30:15 > 0:30:17A number of self-adhesive electrodes
0:30:17 > 0:30:20are attached to Fred's arms, legs and chest.
0:30:24 > 0:30:26Once all the electrodes are in place,
0:30:26 > 0:30:28they wait for the results.
0:30:28 > 0:30:29From the first lines we see,
0:30:29 > 0:30:32there's nothing actually jumping out and concerning us.
0:30:32 > 0:30:36We just need to get a clearer reading on it if that's OK.
0:30:36 > 0:30:39The ECG is not showing anything serious
0:30:39 > 0:30:41at the moment.
0:30:41 > 0:30:43There's nothing that jumps out on your ECG, OK?
0:30:43 > 0:30:46That's good, then.
0:30:46 > 0:30:49It is, but the only way to rule anything out cardiac-related
0:30:49 > 0:30:53is to take you over to the hospital, let them do some further checks for you, OK?
0:30:53 > 0:30:55We recommend quite strongly
0:30:55 > 0:30:58that we take you over and check it out a bit further.
0:30:58 > 0:30:59Your blood pressure's good.
0:30:59 > 0:31:01The oxygen level you're taking in is good
0:31:01 > 0:31:04and your heart rate is quite steady.
0:31:04 > 0:31:05The initial results all look positive,
0:31:05 > 0:31:08but they're taking him to Queen Alexandria Hospital
0:31:08 > 0:31:10in Portsmouth for further tests.
0:31:10 > 0:31:13They'll keep an eye on the ECG as they make their way.
0:31:13 > 0:31:16The ECG still looks OK. No changes there.
0:31:16 > 0:31:19And Steve had one final message for Fred.
0:31:19 > 0:31:21Chest pain really is very important.
0:31:21 > 0:31:23Especially the kind of chest pain
0:31:23 > 0:31:26you're describing in the area you're describing it,
0:31:26 > 0:31:28it really is important you get it checked.
0:31:28 > 0:31:31And please be assured that, if ever this happens again,
0:31:31 > 0:31:33don't think, "Oh, it's nothing, I'll leave it."
0:31:33 > 0:31:35If it happens again, you dial 999 again, OK?
0:31:35 > 0:31:37SIREN WAILS
0:31:37 > 0:31:40It's really important that you do, OK? Yeah. Thank you.
0:31:40 > 0:31:43That's all right, no problem at all.
0:31:43 > 0:31:46..as we take you off the vehicle, OK?
0:31:46 > 0:31:50At hospital, Fred will undergo further investigations.
0:31:59 > 0:32:02In Milton Keynes, two police officers are on a mission
0:32:02 > 0:32:06to keep traffic moving on one of the town's main arterial roads,
0:32:06 > 0:32:08but every time they clear one, another one happens.
0:32:11 > 0:32:13This time it's a breakdown.
0:32:13 > 0:32:17I'm just trying to get through to the recovery now. OK.
0:32:17 > 0:32:20Have you got an towing eye at the front?
0:32:20 > 0:32:23Ah, look, on the left-hand side.
0:32:23 > 0:32:25We'll tow you down out the way.
0:32:25 > 0:32:26Is that all right? Yeah.
0:32:26 > 0:32:29Steve, the radiator's blown.
0:32:29 > 0:32:30We'll tow him.
0:32:31 > 0:32:34I just bought this, as well.
0:32:34 > 0:32:37Absolutely gutted. I love it, and it's done this.
0:32:37 > 0:32:40The breakdown is the fourth incident on the same road
0:32:40 > 0:32:42and it seems it's not the last.
0:32:42 > 0:32:44This is getting ridiculous.
0:32:44 > 0:32:46Rear-ender.
0:32:46 > 0:32:47Just behind us here,
0:32:47 > 0:32:50this lorry has gone into the back of that Jaguar.
0:32:50 > 0:32:52At least it's in walking distance.
0:32:52 > 0:32:54The police are going to split up.
0:32:54 > 0:32:56Steve will deal with the latest incident
0:32:56 > 0:33:00as Russ stays to help the camper van driver.
0:33:00 > 0:33:01What's the plan, Stan?
0:33:01 > 0:33:05What we'll try and do is tow this one out the way
0:33:05 > 0:33:06to clear the road
0:33:06 > 0:33:08while Steve's dealing with the other one.
0:33:08 > 0:33:12However it looks like the AA have just possibly arrived.
0:33:12 > 0:33:15Did you call the AA? They're going to help us now.
0:33:15 > 0:33:18Fortunately, an AA truck was passing and stops to help.
0:33:18 > 0:33:20Good timing.
0:33:20 > 0:33:21I was going to say, yeah.
0:33:21 > 0:33:23We'll see what he says before I hook you up.
0:33:23 > 0:33:28Yeah. I've just bought this as well. Really? A grand-and-a-half.
0:33:28 > 0:33:31Hopefully it's just the radiator, then. Yeah.
0:33:31 > 0:33:35This chap is a member of the AA through Barclay's.
0:33:35 > 0:33:37Through Barclay's. Do you have a membership card with you?
0:33:37 > 0:33:39No, it's through Barclay's.
0:33:39 > 0:33:41I was just trying to get through to get you.
0:33:41 > 0:33:45Right, for the sake of the roads, I'll get you off and put you in a service station.
0:33:45 > 0:33:48Leaving the van driver with the recovery service, Russ heads off
0:33:48 > 0:33:51to help his colleague sort out the collision which has happened
0:33:51 > 0:33:52just behind them.
0:33:52 > 0:33:55Just in the queue coming into Milton Keynes,
0:33:55 > 0:33:57probably for about half an hour
0:33:57 > 0:34:00and a Continental driver from Poland's
0:34:00 > 0:34:02just turned straight into the side door.
0:34:02 > 0:34:05It's only the fourth one we've been on this stretch of road today(!)
0:34:10 > 0:34:12There was a broken-down vehicle with a flat tyre,
0:34:12 > 0:34:14then a lorry reversed into a car on the other side,
0:34:14 > 0:34:16then that one, then this one.
0:34:16 > 0:34:17Inside the Jaguar,
0:34:17 > 0:34:21the front-seat passenger is unimpressed, but unhurt.
0:34:21 > 0:34:23She's fine. She was asleep,
0:34:23 > 0:34:27didn't even feel it. It's only a nudge, it's not major.
0:34:27 > 0:34:30Nothing major, but it all has to be recorded by the police.
0:34:30 > 0:34:33That means another language lesson for Steve.
0:34:46 > 0:34:49I clearly said "tea and medals" too soon today.
0:34:50 > 0:34:52Keep my mouth shut now.
0:34:52 > 0:34:54How's he getting on down there?
0:34:54 > 0:34:57I'm conscious of them getting rid of that car and my car being down there on its own.
0:34:57 > 0:35:00While Steve grapples with the paperwork,
0:35:00 > 0:35:02Russ retrieves the squad car.
0:35:02 > 0:35:06This section here is the location of where it's occurred.
0:35:06 > 0:35:08No collision report because it's damage only.
0:35:08 > 0:35:11Some frequently-asked questions in there.
0:35:11 > 0:35:13Are we happy for him to go now?
0:35:13 > 0:35:15I'm quite tight behind.
0:35:15 > 0:35:17I'll wave you out, I'll slow them down
0:35:17 > 0:35:19so you can pull out. Oh, OK.
0:35:19 > 0:35:24And it's another amiable parting of the drivers.
0:35:27 > 0:35:30OK. All right, then.
0:35:31 > 0:35:34And the quest for a cup of tea continues.
0:35:34 > 0:35:35Shall we try again?
0:35:39 > 0:35:42You need to put the seat back or it'll take your head off.
0:35:42 > 0:35:43What was that - take five?
0:35:43 > 0:35:45Tea withdrawal.
0:35:45 > 0:35:48But in this weather there's no end to it.
0:35:48 > 0:35:50Another call has come in.
0:35:50 > 0:35:54The police can't risk the roads getting snarled-up again.
0:35:54 > 0:35:55All copied.
0:35:55 > 0:35:58It's a broken-down vehicle but will only add to the traffic misery,
0:35:58 > 0:36:02so it's sirens on and tea break abandoned.
0:36:02 > 0:36:05I didn't want a cup of tea anyway(!)
0:36:09 > 0:36:11Negotiating the roads in built-up areas
0:36:11 > 0:36:13is the usual headache.
0:36:13 > 0:36:17See if one of our friendly buses has seen you.
0:36:21 > 0:36:24That would be absolutely perfect.
0:36:24 > 0:36:26I refer to my earlier comment.
0:36:26 > 0:36:27You're just a rebel.
0:36:27 > 0:36:28They can only speculate
0:36:28 > 0:36:31what nationalities will be involved this time.
0:36:31 > 0:36:33What have we had? German, Polish...
0:36:33 > 0:36:35South African?
0:36:35 > 0:36:38Maybe Hungarian, I reckon.
0:36:38 > 0:36:41No, I'll stick with the home team.
0:36:41 > 0:36:43I reckon it's UK.
0:36:43 > 0:36:45As they approach the scene,
0:36:45 > 0:36:47the road is surprisingly clear.
0:36:53 > 0:36:56It seems PC Irwin's instincts were right -
0:36:56 > 0:36:58it's a British-registration car
0:36:58 > 0:37:00that's broken down at the roundabout.
0:37:00 > 0:37:02Clutch gone, has it?
0:37:02 > 0:37:03Is it stuck in gear...?
0:37:03 > 0:37:07The driver has called the recovery service but they're stuck in miles of traffic.
0:37:07 > 0:37:11Luckily the a car is out of gear so they can move it off the road.
0:37:11 > 0:37:13HE SIGHS
0:37:13 > 0:37:17The kerb is sloped so it's not too strenuous pushing it onto the verge.
0:37:19 > 0:37:21All right, is that enough?
0:37:21 > 0:37:24There you go. You should be OK there.
0:37:24 > 0:37:26If you want to go and grab a coffee...
0:37:26 > 0:37:29Make sure you lock it up.
0:37:29 > 0:37:31Lock it up, I haven't locked it. OK.
0:37:31 > 0:37:33All right, then.
0:37:33 > 0:37:35Job done and finally it's back to base
0:37:35 > 0:37:37for that elusive cup of tea.
0:37:39 > 0:37:40Your turn for the brews, then.
0:37:40 > 0:37:42Kettle-on time.
0:37:48 > 0:37:52We were chatting earlier about febrile convulsions with Phil
0:37:52 > 0:37:54who has surprised me with some of the information,
0:37:54 > 0:37:56that's having had three children.
0:37:56 > 0:37:58There's more information which might help you
0:37:58 > 0:38:01if you're a young parent with a baby,
0:38:01 > 0:38:04you might want to hear more about how you spot it and deal with it.
0:38:04 > 0:38:07Febrile convulsions, temperature-related fits
0:38:07 > 0:38:10in babies who can't control their own temperature,
0:38:10 > 0:38:13so how do you recognise that your child is having a fit?
0:38:13 > 0:38:16The first to look out for leading up to the fit
0:38:16 > 0:38:19is if they're unwell -
0:38:19 > 0:38:22they're not feeding, very upset all the time,
0:38:22 > 0:38:25or not as responsive as they normally would be.
0:38:25 > 0:38:28To actually see a seizure
0:38:28 > 0:38:31doesn't always look or appear to be the shaking of the body.
0:38:31 > 0:38:34You can see the eyes jerking up and down into the head.
0:38:34 > 0:38:37So twitching eyelids and eyes can be...
0:38:37 > 0:38:39Exactly, that's an early sign.
0:38:39 > 0:38:42That's not to be taken lightly.
0:38:42 > 0:38:45With an adult you get throwing about of the limbs.
0:38:45 > 0:38:47babies don't do that because they're really small.
0:38:47 > 0:38:50They can just have little jerky movements as well,
0:38:50 > 0:38:54but that's normally the kind of thing to look for.
0:38:54 > 0:38:57Also they can go very floppy, almost lifeless.
0:38:57 > 0:38:58It's quite terrifying, isn't it?
0:38:58 > 0:39:01Yeah, they can do that
0:39:01 > 0:39:03and they won't respond to you.
0:39:03 > 0:39:06They have this blank stare, so they're looking through you
0:39:06 > 0:39:08or don't even recognise who you are
0:39:08 > 0:39:09and are not responding whatsoever.
0:39:09 > 0:39:11Let's deal with the information we can give.
0:39:11 > 0:39:15If you see that in your child and you're talking to emergency services,
0:39:15 > 0:39:17they will try to get the baby's temperature down.
0:39:17 > 0:39:21People talk about taking the baby outside into the cold or putting a fan on.
0:39:21 > 0:39:22Are they good ideas? No.
0:39:22 > 0:39:24That's what they used to do in days gone by,
0:39:24 > 0:39:27but these days we realise by doing that
0:39:27 > 0:39:30we can make them really cold very quickly
0:39:30 > 0:39:33which is the same as if you put a fan on them or open a window.
0:39:33 > 0:39:37The cold air hits the body, makes them shiver,
0:39:37 > 0:39:40which in turn raises the temperature even more.
0:39:40 > 0:39:43Of course, the shivering mechanism is to heat up the body
0:39:43 > 0:39:45which is counter-intuitive.
0:39:45 > 0:39:48It's a very frightening experience. One of the things that worries people...
0:39:48 > 0:39:51You have to calm them down cos they're saying,
0:39:51 > 0:39:54"Get an ambulance to me, don't ask me questions,"
0:39:54 > 0:39:57but people forget you've already sent an ambulance, right?
0:39:57 > 0:40:00Of course, yeah. From the time the call begins,
0:40:00 > 0:40:02an ambulance is sent.
0:40:02 > 0:40:05Especially with children, regardless.
0:40:05 > 0:40:09Even though they may be able to calm that parent down
0:40:09 > 0:40:12and start to cool the baby down
0:40:12 > 0:40:14by taking layers of clothing off,
0:40:14 > 0:40:16they'll still need to do checks on that child,
0:40:16 > 0:40:19because we don't know what their temperature is,
0:40:19 > 0:40:22what medical history there is of that child, et cetera.
0:40:22 > 0:40:26I hope that helps. As a young parent, if you see this, get on the phone straightaway
0:40:26 > 0:40:30If they ask you questions, don't worry, they've already sent the ambulance,
0:40:30 > 0:40:31it's not taking up any extra time
0:40:31 > 0:40:33dealing with the person on the other end.
0:40:37 > 0:40:40Despite initial fears that Fred
0:40:40 > 0:40:41was suffering from angina,
0:40:41 > 0:40:45doctors concluded his pain was a reaction to a new prescription drug.
0:40:45 > 0:40:51He has made a full recovery and has not suffered any more chest pains.
0:40:51 > 0:40:54The graduate who suffered head injuries after falling
0:40:54 > 0:40:58on a beach into rocks is making a good recovery.
0:40:58 > 0:41:01George Harris is back at home with girlfriend Gwenno
0:41:01 > 0:41:04after the accident near Falmouth.
0:41:04 > 0:41:05Gwenno dialled 999
0:41:05 > 0:41:09after George was showing all the signs of serious head injury.
0:41:21 > 0:41:24He had to be airlifted from the beach
0:41:24 > 0:41:26and remembers very little of the day it happened.
0:41:26 > 0:41:31I do remember climbing onto rocks and feeling everything was a little
0:41:31 > 0:41:33wavy, I felt dizzy and light-headed.
0:41:33 > 0:41:37It's something that's never happened to me before - I've never fainted
0:41:37 > 0:41:40ever in my life before so I didn't think that was on the cards.
0:41:40 > 0:41:44I don't remember the fall at all.
0:41:44 > 0:41:46I don't remember slipping, tripping, anything like that.
0:41:46 > 0:41:49George was drifting in and out of consciousness
0:41:49 > 0:41:51throughout the rescue.
0:41:51 > 0:41:54I remember asking if I was going to die
0:41:54 > 0:41:57because I didn't have a clue. I could feel my head was just pounding.
0:41:57 > 0:42:01My hip was absolutely in agony.
0:42:01 > 0:42:03The Royal Navy Air Sea Rescue flew George to the
0:42:03 > 0:42:05Royal Cornwall Hospital at Truro.
0:42:05 > 0:42:10He spent ten hours there undergoing X-rays and brain scans.
0:42:10 > 0:42:12Luckily, apart from bruising,
0:42:12 > 0:42:16his worst injury was two large gashes on the back of his head.
0:42:16 > 0:42:19I had seven staples in the back of my head,
0:42:19 > 0:42:22which was actually the most painful part of the whole thing.
0:42:22 > 0:42:26I had various bruises down my body.
0:42:26 > 0:42:29I remember my hip, I was struggling to walk
0:42:29 > 0:42:32for the week or so afterwards, properly.
0:42:32 > 0:42:37I had concussion, so I had some migraines after.
0:42:37 > 0:42:39George still has the odd dizzy spell
0:42:39 > 0:42:41and is undergoing further investigation.
0:42:41 > 0:42:44And with the blank spots of his memory now filled in,
0:42:44 > 0:42:48he has a message for girlfriend Gwenno.
0:42:48 > 0:42:49It was our first holiday together
0:42:49 > 0:42:52so I just want to apologise to her for that, really.
0:42:52 > 0:42:55I just want to say a massive thank you to her.
0:42:55 > 0:42:57She was the one who held my head at the time,
0:42:57 > 0:42:59called the ambulance and coastguard
0:42:59 > 0:43:01and got it all together, really,
0:43:01 > 0:43:04so she was the main one I owe it all to, really.
0:43:07 > 0:43:09Make no mistake, the call handlers you see around me
0:43:09 > 0:43:11aren't only taking calls,
0:43:11 > 0:43:13they're a key part of the emergency response
0:43:13 > 0:43:17and are instrumental in saving lives every day.
0:43:17 > 0:43:19Quite a job, don't you think? That's it for today on Real Rescues.
0:43:19 > 0:43:21See you next time.
0:43:46 > 0:43:49Subtitles by Red Bee Media Ltd