0:00:02 > 0:00:04Today, an accident unlike any we've seen.
0:00:04 > 0:00:09A tree has somehow smashed straight through a car, skewering it from front to back.
0:00:09 > 0:00:13We're with a 999 call-taker as she meets for the first time,
0:00:13 > 0:00:17the child she saved after he suffered a cardiac arrest.
0:00:23 > 0:00:31And a 2012 Olympic hopeful's dreams could be shattered as she breaks and dislocates her ankle in training.
0:00:31 > 0:00:36As she's hit the floor, I've heard her scream and, not a snapping sound, more like a rip.
0:00:59 > 0:01:00Hello and welcome to Real Rescues.
0:01:00 > 0:01:04We're at the South Central Ambulance control room, and ambulance crews
0:01:04 > 0:01:07are being sent out to all kinds of locations. Louise.
0:01:07 > 0:01:10Yes, let me tell you about one of the things they've been called out for.
0:01:10 > 0:01:12They're worried about an elderly lady.
0:01:12 > 0:01:16A car crashed into her house, into the front room of her house.
0:01:16 > 0:01:22She's in medical shock so they've sent out somebody to try and look after her. Nick.
0:01:22 > 0:01:26The Fire and Rescue Service are used to getting people out of all sorts of wreckage alive.
0:01:26 > 0:01:32But even they feared the worst when they arrived at this scene on an otherwise quiet Sunday morning.
0:01:37 > 0:01:41All the emergency services are present at a country road in Sussex.
0:01:41 > 0:01:47A huge tree has blown over straight into the path of this unlucky car.
0:01:47 > 0:01:52One of its large branches has smashed through the windscreen and out the back.
0:01:52 > 0:01:55It's skewered right through the centre of the car.
0:01:55 > 0:01:58Surely nobody inside could have survived this.
0:01:58 > 0:02:03Amazingly somebody had survived, two people in fact.
0:02:03 > 0:02:05Firefighter Derek was at the scene.
0:02:05 > 0:02:11You must have arrived there and thought whoever was in that car had suffered serious injuries?
0:02:11 > 0:02:13Yeah, looking at what we first came across, we came from
0:02:13 > 0:02:16the other side of the tree, so we had to climb over it,
0:02:16 > 0:02:18and saw the branch going through the car and out the back.
0:02:18 > 0:02:21I didn't think there would be anybody alive inside it.
0:02:21 > 0:02:25The thing that I find most extraordinary is, this is where you've taken
0:02:25 > 0:02:29the roof off to free the passengers, but at the back where it comes out,
0:02:29 > 0:02:33it's got this massive turn that looks like it would have taken the heads off anybody inside.
0:02:33 > 0:02:36The first thing you've got to do is stabilise the tree
0:02:36 > 0:02:39before you start work on the car and the people, isn't it?
0:02:39 > 0:02:42Yes, if the tree had gone through straight, it would have
0:02:42 > 0:02:44taken out the lady passenger as well.
0:02:44 > 0:02:47It must have gone through at an angle.
0:02:47 > 0:02:51And as you say, we had to stabilise the tree first, before we could stabilise the car,
0:02:51 > 0:02:53- to get the lady out. - Get the lady out.
0:02:53 > 0:02:57Because in fact, Ray and his wife Josie survived to tell the tale.
0:02:57 > 0:02:59Here is Ray. Squeeze in a little bit, Ray.
0:02:59 > 0:03:01Very pleased to see you looking so well.
0:03:01 > 0:03:03You're still looking at the pictures.
0:03:03 > 0:03:07You look shocked by them. How is your wife, by the way?
0:03:07 > 0:03:08She's fine, yes.
0:03:08 > 0:03:12- She didn't quite fancy coming on? - No.
0:03:12 > 0:03:16Let's show you some more pictures, because there are shots here
0:03:16 > 0:03:19of the tree, and that's your wife. The extraordinary thing is,
0:03:19 > 0:03:22that branch is right on her chest, isn't it?
0:03:22 > 0:03:24That's right. Yes.
0:03:24 > 0:03:27Do you have any memory of the tree coming through the car?
0:03:27 > 0:03:29Nothing at all. We couldn't hear it.
0:03:29 > 0:03:31Didn't hear a sound.
0:03:31 > 0:03:34- Just driving along happily? - Yes, yes.
0:03:34 > 0:03:39And the next thing, when we came round, we just spoke to one another.
0:03:39 > 0:03:43And I asked her how she was.
0:03:43 > 0:03:45We must have both come round at the same time.
0:03:45 > 0:03:47- And you managed to get yourself out? - Yes.
0:03:47 > 0:03:53But you actually had to cut the tree, parts of the tree away, the bit that we saw on top of her chest.
0:03:53 > 0:03:57Yes, we had to stabilise the tree first of all, then the car, and we
0:03:57 > 0:04:01had to cut part of a branch off that was resting against her chest.
0:04:01 > 0:04:05That cut piece, that obviously the tree surgeon had
0:04:05 > 0:04:08taken off at some stage, if that had been another six inches longer...
0:04:08 > 0:04:10Yes, she probably wouldn't be here now.
0:04:10 > 0:04:13And if the tree had gone through the car in any other direction...
0:04:13 > 0:04:15It still would have taken the lady out.
0:04:15 > 0:04:18You must think you are blessed, don't you think?
0:04:18 > 0:04:21Definitely. It was just a sheer miracle.
0:04:21 > 0:04:24There's no other word for it.
0:04:24 > 0:04:28You said it yourself, it's nice to meet up here with Derek.
0:04:28 > 0:04:31- Oh, yes.- Because you guys haven't had a chance to meet.- No.
0:04:31 > 0:04:35- It's nice to meet up with a patient.- Yes, very nice.
0:04:35 > 0:04:40I tell you what, you must be... You have had a whole new start in life.
0:04:40 > 0:04:44- Yeah, that's right.- Lovely. Thanks for coming in and talking to us.
0:04:44 > 0:04:46And congratulations on an extraordinary escape.
0:04:46 > 0:04:49- And on the work that you do, Derek. - Thank you very much.
0:04:49 > 0:04:52Now, when Dr Paul Rees responded to this next emergency, the dreams
0:04:52 > 0:04:56of one of Britain's Olympic athletes were resting on his shoulders.
0:04:59 > 0:05:04Emergency specialist Dr Paul Rees is rushing to one of the UK's top gymnastic schools.
0:05:04 > 0:05:08A 13-year-old has suffered a nasty fall during training.
0:05:09 > 0:05:14There's deformity of the lower leg, so that suggests a fracture or fracture dislocation.
0:05:14 > 0:05:17The fracture may have impinged on the blood supply to the foot.
0:05:20 > 0:05:24Dr Paul heads into Dynamo Gym to find Lora in extreme pain.
0:05:24 > 0:05:27What were you doing? Were you up on the vault? Oh dear.
0:05:27 > 0:05:32- Is that very sore?- Lora's one of the country's most talented gymnasts.
0:05:32 > 0:05:34She's hurt herself during a vital practice for
0:05:34 > 0:05:38the forthcoming English Championship, a stepping-stone to the Olympics.
0:05:40 > 0:05:43Looks like you might have broken a bone, then.
0:05:43 > 0:05:48Everyone here realises this accident could put her Olympic hopes in jeopardy.
0:05:48 > 0:05:52Fellow gymnast Nathan saw it all happen.
0:05:52 > 0:05:55As she's left the vault and she's coming down, a little bit sideways,
0:05:55 > 0:05:58I thought it would hurt, and Debbie's already shouted "Foot"
0:05:58 > 0:06:00before she hit the floor. She knew what would happen.
0:06:00 > 0:06:03When she's hit the floor, I've heard her scream, then,
0:06:03 > 0:06:06not a snapping sound, it were more like a rip.
0:06:06 > 0:06:11But I was stood a good ten metres away, so not a nice... It must have been quite loud.
0:06:11 > 0:06:13Lora's clearly in agony.
0:06:13 > 0:06:15Can you feel me touch you?
0:06:15 > 0:06:18Wiggle your toes a little bit for me.
0:06:18 > 0:06:21OK, that's fine, good. That's all fine. All right?
0:06:21 > 0:06:24She urgently needs some pain relief.
0:06:24 > 0:06:26I'll put a drip in and give you some painkiller.
0:06:26 > 0:06:30Make you feel a little sleepy, a little woozy. But it will take the pain away.
0:06:30 > 0:06:35We can put a nice big splint on here and your leg will be comfortable for the trip to hospital.
0:06:37 > 0:06:43Lora's ankle is completely out of shape and Paul's examination has confirmed the worst.
0:06:43 > 0:06:45Looks like she's got a fractured ankle.
0:06:45 > 0:06:48We'll have to move that a little before we take her to hospital
0:06:48 > 0:06:52so I'm going to give her some intravenous morphine as pain relief.
0:06:52 > 0:06:54OK, look away, think about something nice.
0:06:54 > 0:06:56Lora's being incredibly brave.
0:06:56 > 0:06:59As well as putting up with all the pain, she knows this could
0:06:59 > 0:07:04be the end of her championship dreams and of representing her country in gymnastics.
0:07:04 > 0:07:06Lora's a fantastic gymnast.
0:07:06 > 0:07:10She's super talented. She's trained with the GB squad in Romania.
0:07:10 > 0:07:12She's working towards the junior Euros.
0:07:12 > 0:07:19She's in the potential Great Britain squad at the moment, so all the best coaches and whatnot around England,
0:07:19 > 0:07:22they've said she's good enough, she can make it to the Olympics.
0:07:22 > 0:07:26Lora's mum and dad, Lorraine and Kevin, have just arrived.
0:07:26 > 0:07:30Hi, Dr Rees, how you doing? Ankle's a little bit sore.
0:07:30 > 0:07:35We're going to give her a nice injection of some painkiller now to sort that out.
0:07:35 > 0:07:39Lorraine's horrified at the look of her daughter's foot, but she's not letting on.
0:07:39 > 0:07:44I felt a bit sick, actually, because Lora had never actually had a fall,
0:07:44 > 0:07:47so to be told they make were calling an ambulance down for her was quite,
0:07:47 > 0:07:49"Oh, my God, let's get there quickly".
0:07:49 > 0:07:52So it was really kind of stomach-churning.
0:07:52 > 0:07:56Not knowing what you're going to find and it was just awful, really.
0:07:56 > 0:07:59Feeling any effects from that injection? Feeling a bit sleepy yet?
0:07:59 > 0:08:03It will make you feel all nice and warm and comfortable.
0:08:03 > 0:08:05OK. At least you've got Mum here.
0:08:05 > 0:08:10'I was just there, not to worry about what I was going through, but to make sure she was OK.'
0:08:10 > 0:08:13If you fall apart, that doesn't help her.
0:08:13 > 0:08:16Lora's ankle is dislocated as well as broken.
0:08:16 > 0:08:20If it's not put back in place quickly, the injury could put
0:08:20 > 0:08:24her whole foot in danger, so Paul has to pull it straight.
0:08:24 > 0:08:26These injuries are very serious.
0:08:26 > 0:08:30They almost always need surgery to fix them and, in some cases,
0:08:30 > 0:08:33can take a very long time to heal indeed.
0:08:33 > 0:08:37So there is real threat to limb in this situation, so it's important
0:08:37 > 0:08:41to realign the fracture as soon as possible, to splint it adequately,
0:08:41 > 0:08:45and that requires some decent heavyweight painkillers first.
0:08:45 > 0:08:51This is an extremely painful but necessary procedure, so Paul gives her the extra dose of morphine.
0:08:51 > 0:08:55Lora's friend Kerry is going to try and help her through.
0:08:55 > 0:08:59Fortunately, it only takes a quick manipulation.
0:08:59 > 0:09:01There we go, that's good.
0:09:01 > 0:09:05That's good. It's done. That's the worst bit done. You're a star, aren't you?
0:09:05 > 0:09:08I was stood back where I was before it happened
0:09:08 > 0:09:11and the way her foot was all, like, zig-zaggy, and all swelling up.
0:09:11 > 0:09:16You just heard it, like, pop back into place. I watched him do it.
0:09:16 > 0:09:19It was something I wouldn't want to see again. It was disgusting.
0:09:19 > 0:09:22It's all been too much for one man.
0:09:22 > 0:09:24- Lora's dad, is he all right? - No, he's not.
0:09:24 > 0:09:27He looks a bit funny, there, yeah.
0:09:27 > 0:09:30He's not very good with blood and he loves his children very much
0:09:30 > 0:09:35and to see any of them hurt, he just can't stand it, basically.
0:09:35 > 0:09:39And when they pulled the cover back and he saw the shape of Lora's
0:09:39 > 0:09:42foot, it turned his stomach. He just, "No, I've got to get out."
0:09:44 > 0:09:49The worst is over. Lora's on her way to A & E, where her ankle will be X-rayed.
0:09:49 > 0:09:52Her dad is feeling a bit better now, as well.
0:09:52 > 0:09:56It's not very nice watching us move that leg, but better to have it pointing the right way.
0:09:56 > 0:10:00I thought, if I stayed in there any longer, you're going to have to pick me up.
0:10:00 > 0:10:05I know. I'm sorry it was a bit of a shock, but everything's looking a lot better now.
0:10:05 > 0:10:11Lora's in safe hands but this injury could spell the end of her Olympic hopes.
0:10:11 > 0:10:13Lora's here with her mum as well.
0:10:13 > 0:10:15Lora, you were so brave.
0:10:15 > 0:10:17How much did it hurt?
0:10:17 > 0:10:20It hurt quite a lot.
0:10:20 > 0:10:22- On a scale of 1 to 10?- About a ten.
0:10:22 > 0:10:24And you were doing that sort of breathing as well.
0:10:24 > 0:10:26How did you know how to do that?
0:10:26 > 0:10:29My coach told me to breathe.
0:10:29 > 0:10:32And when did you know it was really bad? As soon as you landed?
0:10:32 > 0:10:36Yeah, I automatically felt the shock of pain.
0:10:36 > 0:10:40And I stayed still because I couldn't actually move.
0:10:41 > 0:10:46As I say, you were incredibly brave. You then arrived. When did you know this was really serious
0:10:46 > 0:10:48and could affect her future, actually?
0:10:48 > 0:10:53I suppose, once I got there, when they said they had to put it back,
0:10:53 > 0:10:56but not actually seeing it until later.
0:10:56 > 0:11:00You were both feeling a bit squeamish and we're going to show the viewers at home why.
0:11:02 > 0:11:05It just looks incredibly bad now, doesn't it?
0:11:05 > 0:11:06On the tape, doesn't it?
0:11:06 > 0:11:08- Yeah!- We're going to show people here as well.
0:11:08 > 0:11:12- Let's see what it looks like now. It's a vast improvement, isn't it?- Yeah.
0:11:12 > 0:11:14So we've got stitches on this side.
0:11:14 > 0:11:18Stitches on that side as well. Is it still a bit swollen, Lora?
0:11:18 > 0:11:22Yeah, it goes swollen more after a training session.
0:11:22 > 0:11:24At the moment it's not too bad.
0:11:24 > 0:11:28You're still training, and you're training with help here from Dom?
0:11:28 > 0:11:31Dom, you're her physio. We've got an X-ray of what they
0:11:31 > 0:11:36- had to do in the hospital, to show people, cos she's got pins in there, hasn't she?- Yes, she has.
0:11:36 > 0:11:38There are two breaks.
0:11:38 > 0:11:43So there are two pins in the X-ray.
0:11:43 > 0:11:46With a young ankle, or any young joint, you need to make sure
0:11:46 > 0:11:50that the growth plates are mended properly, there's a good alignment.
0:11:50 > 0:11:54You can't screw through the growth plates. You need to avoid it if you can.
0:11:54 > 0:11:58Incredibly important, for all of us, actually, cos we're hoping she makes 2012.
0:11:58 > 0:12:01How is this going to affect her, do you think?
0:12:01 > 0:12:04If all goes well, if she trains hard and rehabilitates well, she will
0:12:04 > 0:12:08probably have one of the screws out in the next six months or so,
0:12:08 > 0:12:14so there will be a short delay for that and then back into training, so she'll be OK for 2012.
0:12:14 > 0:12:15- That's brilliant!- Yeah.
0:12:15 > 0:12:20You're back in the gym but not doing what you were doing before?
0:12:20 > 0:12:24Yeah. Not doing anything like what I was doing before.
0:12:24 > 0:12:27We can have a little look actually because you went to Russia, didn't you?
0:12:27 > 0:12:31- This is what you were capable of doing.- Yeah.
0:12:31 > 0:12:34- And that, correct me if I'm wrong, is a vault.- Yes, a vault.
0:12:34 > 0:12:36Are you doing that yet?
0:12:36 > 0:12:39No. I can't even run yet.
0:12:39 > 0:12:43When do you think you're going to be back to doing this kind of thing on
0:12:43 > 0:12:45the parallel bars and all the rest of it?
0:12:45 > 0:12:47I can do bars
0:12:47 > 0:12:51but not like over the pit, the foam pit.
0:12:51 > 0:12:53So I don't land on it or anything.
0:12:53 > 0:12:56So you're having to be really careful. How many hours are you doing in the gym?
0:12:56 > 0:12:58I'm not doing as much as I used to.
0:12:58 > 0:13:03I used to come out of school to do gym, but now I just come in the evening for three hours.
0:13:03 > 0:13:06Just the three hours! You're going to be there in 2012.
0:13:06 > 0:13:09- Do you think she's going to make it? - Yeah, she's dedicated enough.
0:13:09 > 0:13:12If she pushes herself like she's been doing.
0:13:12 > 0:13:14You're certainly a determined young lady.
0:13:14 > 0:13:19- You're very brave, as well. Good luck. I shall be watching you. Lora, thank you.- Thanks!
0:13:22 > 0:13:23Still to come on Real Rescues.
0:13:23 > 0:13:27A rider is crushed under half a ton of horse
0:13:27 > 0:13:30and could have life-threatening internal injuries.
0:13:30 > 0:13:33I'm just going to press.
0:13:33 > 0:13:36- It feels like it's shooting up into the hip.- OK.
0:13:36 > 0:13:42One year on, a call handler finally gets the chance to meet the young boy whose life she saved.
0:13:42 > 0:13:47To be sitting here today and seeing Hamish like this is amazing after everything that happened that day.
0:13:50 > 0:13:56Now, it's all hands on deck as the emergency services help a policeman who's in trouble himself.
0:13:56 > 0:13:59He's stuck in the freezing waters near Portsmouth.
0:13:59 > 0:14:03The estuaries and narrow waterways that almost cut Portsmouth off from
0:14:03 > 0:14:07the mainland are a playground for sailors of all kinds.
0:14:07 > 0:14:11But the cold and fast-flowing tides do pose dangers.
0:14:13 > 0:14:15A 999 call has come in.
0:14:15 > 0:14:19PC Derek Hearn is searching for a man in trouble on the water.
0:14:19 > 0:14:23Do you know whereabouts this person's supposed to be.
0:14:23 > 0:14:27A kayak has capsized and its owner is in the freezing water.
0:14:27 > 0:14:30Yep, Simon, he's a canoeist.
0:14:30 > 0:14:32He's been helped by some local workmen.
0:14:32 > 0:14:37Another police officer and a member of the coastguard are already there. They've thrown him a line,
0:14:37 > 0:14:40but the man refuses to get out without his kayak.
0:14:40 > 0:14:44I'll go down there.
0:14:44 > 0:14:47He's been in the water for some time and is obviously struggling,
0:14:47 > 0:14:50but so far he's turned down all offers of help.
0:14:50 > 0:14:53Can you tie your boat to that line, mate?
0:14:53 > 0:14:56'I found it quite strange that he wasn't getting out of the water.
0:14:56 > 0:14:58'It was difficult to'
0:14:58 > 0:15:01pull him out ourselves or take any action because of where he was.
0:15:01 > 0:15:03I couldn't get down the bank,
0:15:03 > 0:15:06it was very slippery and very wet and quite steep.
0:15:06 > 0:15:08The current was very fast flowing.
0:15:08 > 0:15:10The tide was going out and I was concerned
0:15:10 > 0:15:15even myself or anybody else would fall into the water, as well.
0:15:15 > 0:15:22The man seems to be having difficulty reeling in the kayak but he has a reason for not letting go.
0:15:27 > 0:15:31He doesn't want to risk losing his keys which are in the kayak
0:15:31 > 0:15:34but he can't move his hands to tie the rope.
0:15:34 > 0:15:39He's freezing and could be suffering from the early stages of hypothermia.
0:15:39 > 0:15:41My hands are too cold.
0:15:41 > 0:15:45Derek decides it's time to act and tries to grab the rope.
0:15:45 > 0:15:47I haven't got enough of it, I haven't got enough.
0:15:47 > 0:15:49I haven't got enough.
0:15:49 > 0:15:51'Once I started helping the man pull the kayak
0:15:51 > 0:15:54'I could see why it was so difficult for him'
0:15:54 > 0:15:55to pull out on his own.
0:15:55 > 0:16:01The anchor had buried itself into the ground and we were both having difficulty in trying to free it.
0:16:01 > 0:16:06With a little support from his colleague, they managed to drag the kayak free...
0:16:06 > 0:16:08Right, there, quick, quick, quick...
0:16:08 > 0:16:10Put something around that.
0:16:10 > 0:16:14..and, finally, get the man safely away from the water.
0:16:20 > 0:16:23It turns out that the canoeist is Patch Collins, an off-duty
0:16:23 > 0:16:26policeman, and he's been through quite an ordeal.
0:16:26 > 0:16:33Somehow he survived being dragged upside down in his kayak under the bridge by the fast-flowing tide.
0:16:35 > 0:16:38Paramedic, Rob Isherwood, has arrived to check him over
0:16:38 > 0:16:43but Patch's priority is still his car keys.
0:16:43 > 0:16:45The keys are just where he left them.
0:16:45 > 0:16:48I'm not injured, just very cold at the moment.
0:16:48 > 0:16:52In his frozen state, Patch seems unsure of what to do next.
0:16:52 > 0:16:55There's still the risk of hypothermia.
0:16:55 > 0:16:56Can someone tie that for me, please?
0:16:58 > 0:17:00'One of the first things you'll notice'
0:17:00 > 0:17:02about someone's who's hypothermic is
0:17:02 > 0:17:05that they can become very withdrawn from their situations.
0:17:05 > 0:17:08It's almost like the brain is shutting down slowly
0:17:08 > 0:17:13so they become disorientated and disengaged from what's going on.
0:17:13 > 0:17:18They become very confused and their behaviour may become very bizarre and abnormal.
0:17:18 > 0:17:24But now back on dry land, Patch is warming up and seems to be getting better.
0:17:24 > 0:17:27He's able to explain exactly what happened.
0:17:27 > 0:17:30Because the tide was too high I couldn't get under the bridge,
0:17:30 > 0:17:32so I anchored up and sat and had my lunch.
0:17:32 > 0:17:34- On the other side, this side? - Yeah, in the middle.
0:17:34 > 0:17:40Then the anchor went, took me under the bridge, but it was too high,
0:17:40 > 0:17:44- so I literally hit the bridge... - And the kayak turned over?
0:17:44 > 0:17:49- It swept me through.- 'He was actually wearing a dry suit, so although his
0:17:49 > 0:17:53'outer layers were very, very wet, he wasn't as wet as he could have been.'
0:17:53 > 0:17:58That obviously pays dividends and reduces the risk of any further harm.
0:17:58 > 0:18:00Patch had done all the right things.
0:18:00 > 0:18:04Given the weather conditions, he'd been very sensible.
0:18:04 > 0:18:10After thanking everyone for their help, Patch decides a brisk walk back to his car will do him good.
0:18:10 > 0:18:13The coastguard will watch over his kayak until his return.
0:18:16 > 0:18:21And Patch has been good enough to come and join us in the ambulance control room here.
0:18:21 > 0:18:24I should say before I ask my first question, Patch has won a
0:18:24 > 0:18:28- commendation for saving someone's life when he caught someone trying to jump off a bridge.- Yes.
0:18:28 > 0:18:33So he has a commendation, he's a policeman of eight years, he knows what he's doing.
0:18:33 > 0:18:36So the first question has to be, what were you thinking?
0:18:36 > 0:18:37I don't know.
0:18:37 > 0:18:41I was just thinking I was very scared and very cold. That's it.
0:18:41 > 0:18:44It is extraordinary that you became obsessed
0:18:44 > 0:18:46with these keys that were in the boat.
0:18:46 > 0:18:49Looking back at it now, I don't know why but it was the
0:18:49 > 0:18:52one thing I could focus on. It was the only thing I could think of.
0:18:52 > 0:18:55- You weren't getting out without those keys? - No, just a set of car keys.
0:18:55 > 0:19:00No sentimental value, that's all they were but I wasn't going to get out without them.
0:19:00 > 0:19:02I was thinking, was it a Rolls-Royce?
0:19:02 > 0:19:04It must be one hell of a car.
0:19:04 > 0:19:07- It's a bit of a granny mobile, actually.- Is it really?
0:19:07 > 0:19:09Yeah, it's just a little run around.
0:19:09 > 0:19:12When the guys turned up and were trying to help you,
0:19:12 > 0:19:16you were like, "It's all right, I've got this under control."
0:19:16 > 0:19:20Having worked in situations where people become obsessed,
0:19:20 > 0:19:24has it helped you in dealing with people and realising how
0:19:24 > 0:19:26someone's mind can become focused on one thing?
0:19:26 > 0:19:29Yeah, definitely, I don't know why I was thinking
0:19:29 > 0:19:33that but being in that situation now I can think why people may do it.
0:19:33 > 0:19:36It gives you a focus and it will certainly help me in future, I think.
0:19:36 > 0:19:40If someone's like that, I can understand because I've been there and felt that way.
0:19:40 > 0:19:44Absolutely, and we saw you get up and you were cold, so you went off for a walk.
0:19:44 > 0:19:47It was like, "Thanks very much, everyone", and wandered off.
0:19:47 > 0:19:51Yeah, that was it. At the end of it, I'm OK, I can just go and sort myself out
0:19:51 > 0:19:54and do it from there, but looking back at it, it was quite scary.
0:19:54 > 0:19:57It was getting to the point where it was quite serious.
0:19:57 > 0:20:00Have you managed to have a chat with the chaps who helped you out?
0:20:00 > 0:20:04I thanked them at the scene and I've spoken to them, especially some of the ones...
0:20:04 > 0:20:06- I've got a bit of ribbing from it. - Have you really?
0:20:06 > 0:20:08A little bit, yeah.
0:20:08 > 0:20:11It was all in good fun. I was very grateful to them.
0:20:11 > 0:20:16It's very nice of you to come in and chat and I think quite brave, given the fact, as I say,
0:20:16 > 0:20:21it just goes to show, no matter much you know about how things can go in those situations, you can become
0:20:21 > 0:20:26- focused on one thing and not necessarily to your own benefit. - I would agree with that.
0:20:26 > 0:20:27- Thanks very much. Cheers.- Thank you.
0:20:27 > 0:20:30Next, an emergency call made not by a friend or
0:20:30 > 0:20:34family member but actually by a GP visiting one of his patients.
0:20:34 > 0:20:38There is a chance the man might not make it to hospital in time.
0:20:42 > 0:20:46The ambulance crew are on blue lights racing to a man in his 60s.
0:20:49 > 0:20:54A GP has called them out after finding his patient barely able to breath.
0:20:54 > 0:20:56On board are Colin Rutchell and John Lund.
0:21:01 > 0:21:05Hello, there. Good afternoon, sir. Is it OK if I have a listen to your chest, is that all right?
0:21:05 > 0:21:09I know the doctor's already done it but I'd like a listen myself, OK?
0:21:09 > 0:21:12David Brewer has been suffering from emphysema for many years.
0:21:12 > 0:21:15It's a progressive condition which destroys the lung tissue.
0:21:15 > 0:21:19In the last hour he's taken a dramatic turn for the worse
0:21:19 > 0:21:22and has started to turn blue from lack of oxygen.
0:21:22 > 0:21:27Even finding the breath to speak takes a monumental effort.
0:21:27 > 0:21:29What's harder for you, David, to breathe in or breathe out?
0:21:29 > 0:21:32Or, is it just hard all round?
0:21:32 > 0:21:35Colin confers with David's GP.
0:21:35 > 0:21:37Very, very shallow on his...
0:21:39 > 0:21:43There's hardly any air on entry to the left.
0:21:45 > 0:21:47Yeah, I reckon so.
0:21:47 > 0:21:50I think, quite possibly, straight into resus, I reckon.
0:21:50 > 0:21:53It's looking worse than they first thought.
0:21:53 > 0:21:58A collapsed lung is life-threatening for someone with David's medical history.
0:21:58 > 0:22:00'A collapsed lung, a pneumothorax,'
0:22:00 > 0:22:04can progress to tension pneumothorax which puts pressure on other organs.
0:22:04 > 0:22:06'It is a time-critical condition.'
0:22:06 > 0:22:10We need to get you onto this chair, OK, and get you out to the ambulance.
0:22:10 > 0:22:13All right? Are you ready with us, David?
0:22:13 > 0:22:15Let me know when you are, OK.
0:22:15 > 0:22:21David is now so weak and frightened that even getting to the chair feels too much for him.
0:22:21 > 0:22:24Right, David, we've got to go for this. OK?
0:22:24 > 0:22:28Sorry about this, but we've really got to do this now. OK, hold onto my elbow.
0:22:28 > 0:22:30Just stand with us nice and gently.
0:22:30 > 0:22:33Nice and gently does it. All right. DAVID WHEEZES
0:22:33 > 0:22:34That's it.
0:22:34 > 0:22:38Just turn around. Can you get the chair ready.
0:22:38 > 0:22:40OK, thank you.
0:22:40 > 0:22:44The high wheeze tells the emergency crews just how shallow his breathing is.
0:22:44 > 0:22:48Every move makes it even more difficult.
0:22:48 > 0:22:50Colin is doing his best to reassure him.
0:22:52 > 0:22:53Nice and steady.
0:22:53 > 0:22:56OK, you've got good oxygen flow there, all right?
0:22:56 > 0:22:59This is on two wheels. We're going to tilt you backwards.
0:22:59 > 0:23:01As relaxed as you can do for us.
0:23:01 > 0:23:03- All right? - Away we go.- Well done.
0:23:06 > 0:23:09They safely convey him to the ambulance.
0:23:09 > 0:23:13- David, we're going to lift you up off the chair. - DAVID WHEEZES
0:23:16 > 0:23:19All right. I know, I appreciate it's hard for you, David.
0:23:19 > 0:23:20Just bear with us, OK.
0:23:20 > 0:23:23Gentleman, one, two, three...
0:23:24 > 0:23:27Everything's going to happen pretty fast at the moment, David. All right?
0:23:29 > 0:23:32It takes a lot of effort to call out but David wants to make sure
0:23:32 > 0:23:34his wife is with him.
0:23:34 > 0:23:36- There she is. - Margaret's just by the door.
0:23:36 > 0:23:39She's outside there, mate. We'll bring her with us, don't worry.
0:23:39 > 0:23:44SATs are 87, pulse 134. So, I'm not going to...
0:23:44 > 0:23:46I'm going to stick a needle in his arm.
0:23:46 > 0:23:51SATs reveal the level of oxygen in his blood, 87, is perilously low.
0:23:51 > 0:23:55David, I just want to stick a little needle in your arm, OK?
0:23:55 > 0:24:00Time critical and life-threatening conditions, we always prepare for the worst.
0:24:00 > 0:24:03The idea of inserting the cannula before we left was so,
0:24:03 > 0:24:08should David's condition deteriorate, we'd already have the cannula there,
0:24:08 > 0:24:11so we could give the drugs that we need to in those circumstances.
0:24:11 > 0:24:13As soon as this is in we'll be on our way.
0:24:13 > 0:24:15We'll be going in on blue lights,
0:24:15 > 0:24:20- so we're going to be pushing through the traffic and everything else.- OK.
0:24:20 > 0:24:25As Margaret gets settled in, Colin gives David some stronger medication via a nebuliser
0:24:25 > 0:24:27to aid his breathing on the journey.
0:24:27 > 0:24:30This should open up your airways a little bit, OK?
0:24:30 > 0:24:33Margaret watched David cope with his illness for years
0:24:33 > 0:24:36but this crisis is something altogether different.
0:24:36 > 0:24:38Margaret was very distressed.
0:24:38 > 0:24:43Obviously she kept herself calm, probably to help keep David calm.
0:24:43 > 0:24:49We're strangers to the patient yet they look upon us as a form of help
0:24:49 > 0:24:52but we are effectively strangers to that patient.
0:24:52 > 0:24:56They need a family member to ride with them to help with the reassurance
0:24:56 > 0:24:59and it's good for us because it helps to keep them calm.
0:25:02 > 0:25:06As they set off, David starts to worry about the nebuliser.
0:25:06 > 0:25:08He's not convinced it's doing any good.
0:25:10 > 0:25:12You feel hot? You are, you're boiling.
0:25:12 > 0:25:14You're working very hard at the moment.
0:25:15 > 0:25:17You feel hot on that stuff?
0:25:17 > 0:25:20What it seems like to me is that you might have a collapsed lung,
0:25:20 > 0:25:23which is why you're having difficulty breathing, OK?
0:25:23 > 0:25:27But, by this stuff opening up the good airways, it will help oxygenate the good lung, OK.
0:25:27 > 0:25:32David was distressed and having a face mask on when you're struggling to breathe
0:25:32 > 0:25:35is sometimes distressing for the patient, even more.
0:25:35 > 0:25:37It's imperative that David kept it on.
0:25:37 > 0:25:40The nebuliser takes a little bit of time to work,
0:25:40 > 0:25:44and when it does start working people feel the benefit straightaway.
0:25:44 > 0:25:46You're doing really well.
0:25:46 > 0:25:48Really well... Open your eyes for me.
0:25:48 > 0:25:50Open your eyes, excellent. Well done.
0:25:50 > 0:25:54Throughout the journey, Colin is constantly checking David's vital signs,
0:25:54 > 0:25:57just in case he deteriorates still further.
0:25:57 > 0:26:00Just keep breathing nice and still, well done.
0:26:00 > 0:26:02Put your head straight for me if you can do.
0:26:02 > 0:26:06Fantastic. We're now pulling into the hospital grounds, OK.
0:26:06 > 0:26:09I'm just going to put some oxygen down here, OK.
0:26:09 > 0:26:12Just so we can keep you running on oxygen on the way in.
0:26:12 > 0:26:15It's been a very difficult journey for David
0:26:15 > 0:26:18but there are signs that the drugs are starting to take effect.
0:26:18 > 0:26:21Do you feel any better at all, David?
0:26:21 > 0:26:23You do a little bit?
0:26:23 > 0:26:25Good.
0:26:25 > 0:26:27David is still in a critical condition
0:26:27 > 0:26:30but they've got him to hospital without further deterioration,
0:26:30 > 0:26:33giving him the best chance of survival.
0:26:36 > 0:26:39Dave was in hospital for a week after that but he's now home
0:26:39 > 0:26:41and he's recovered from his collapsed lung.
0:26:41 > 0:26:45I've just got an update from Michelle about that elderly lady.
0:26:45 > 0:26:49A car had crashed into the front room of her house, and when the ambulance crew turned up
0:26:49 > 0:26:52she said, "I've survived the Blitz, I can survive this,"
0:26:52 > 0:26:54which is just brilliant. Nick.
0:26:54 > 0:26:56That's nice to hear, OK.
0:26:56 > 0:27:00Now, falling off a horse is bad enough but when that horse then falls onto you,
0:27:00 > 0:27:03it drastically increases the chance of serious injury.
0:27:03 > 0:27:07That's exactly what happened to 19-year-old Lauren Hodges.
0:27:07 > 0:27:10A call goes out to the Great North Air Ambulance.
0:27:11 > 0:27:13PHONE RINGS
0:27:13 > 0:27:14Hello, air ambulance.
0:27:16 > 0:27:20Fall from horse, and then the horse has landed on her.
0:27:20 > 0:27:23Right, I'll send the helicopter, it's got a doctor on board.
0:27:25 > 0:27:30The Great North Air Ambulance has been called to a remote farm in County Durham.
0:27:30 > 0:27:33Dr Tim Lows and paramedic, Andy Dalton are on board.
0:27:33 > 0:27:36Clark Priestley is the pilot.
0:27:36 > 0:27:41A 19-year-old woman has suffered a potentially serious riding accident.
0:28:10 > 0:28:14When they get there, Steve Brown, a rapid response paramedic,
0:28:14 > 0:28:19has already given gas and air to Lauren to help relieve her pain, but she's shivering.
0:28:19 > 0:28:23Have we got any blankets or rugs we can chuck over Lauren's upper half?
0:28:23 > 0:28:27- Have you got a SAM sling?- There's clean towels in that bag there.
0:28:27 > 0:28:31- OK. I just want to have a quick look at your leg, over here.- Yeah.
0:28:31 > 0:28:34- Are you all right, Lauren?- Yeah(!) - My name's Andy.- Hi!
0:28:34 > 0:28:41Lauren's horse, Logan, has fallen on top of her, after jumping over a gate she was trying to open.
0:28:41 > 0:28:43He weighs just under half a tonne.
0:28:43 > 0:28:47OK, I'm going to start feeling your feet. Can you wiggle your toes?
0:28:47 > 0:28:51OK, that's fine, so you've got nice warm feet. Normal pulse.
0:28:51 > 0:28:54With a lot of help from her friends, she managed to get back to the stable.
0:28:54 > 0:28:59- I'm just going to feel up your leg here. I'm just going to press...- Ah!
0:28:59 > 0:29:03Where does that hurt? Does it hurt you where I'm pressing?
0:29:03 > 0:29:06- No, but it feels as though it's shooting up into my hip.- OK.
0:29:06 > 0:29:10Lauren's putting on a brave face, even though her pain seems severe.
0:29:10 > 0:29:13Tim gives her some morphine.
0:29:13 > 0:29:18It's basically a strong painkiller. It can make you feel a little bit woozy, light-headed, all right?
0:29:18 > 0:29:21It should start to take that pain away.
0:29:21 > 0:29:25It's beginning to look like Lauren could have a fractured pelvis,
0:29:25 > 0:29:28which could cause very serious internal bleeding.
0:29:28 > 0:29:33'If it's a significant pelvic fracture, you can literally lose pretty much'
0:29:33 > 0:29:36your whole circulating volume into the pelvis.
0:29:36 > 0:29:38It's quite a large potential area,
0:29:38 > 0:29:43'so the important thing for us to do is minimise any disruption to the pelvis.'
0:29:43 > 0:29:48You don't want to cause further bleeding by rolling the patient around, sitting them up, etc.
0:29:48 > 0:29:53We'll just immobilise your legs, put this splint on to hold your pelvis nice and steady.
0:29:53 > 0:29:58All the time, Andy and Tim chat to Lauren to help her keep her mind off the pain.
0:29:58 > 0:30:00Don't you just love horses!?
0:30:00 > 0:30:05He's hanging his head in shame. OK, I'm just gently going to squeeze.
0:30:05 > 0:30:09Tim straps Lauren into a SAM sling, a special six-inch belt,
0:30:09 > 0:30:11that acts as a splint for pelvic fractures.
0:30:11 > 0:30:16'What it's designed to do, if there's a fracture opened up in the pelvis,
0:30:16 > 0:30:20'it ideally closes that and stabilises it, so that when you're moving the casualty,'
0:30:20 > 0:30:24there's less likelihood of disruption to bones in the pelvis.
0:30:24 > 0:30:27- OK.- Yeah. - They've also tied her feet together.
0:30:27 > 0:30:31- A good job you put your toenail varnish on, isn't it? - I put it on just before!
0:30:31 > 0:30:33I'm surprised it's not chipped!
0:30:33 > 0:30:37How's that pain feeling now, has that morphine had any affect at all?
0:30:37 > 0:30:41- It's quite sore.- Right, OK. Let's give you more of that before we start rolling you around.
0:30:41 > 0:30:44I never do anything by halves when I come off.
0:30:44 > 0:30:47What we'll do is give you some anti-sickness stuff as well.
0:30:47 > 0:30:49Have you got any pain in your back at all?
0:30:49 > 0:30:52A little bit, yeah, but I've got a bad back anyway.
0:30:52 > 0:30:55- Have you?- Yeah. - What kind of bad back have you got?
0:30:55 > 0:30:57Oh, just problems coming off him before.
0:30:57 > 0:31:00No pain in your neck or head, or anything?
0:31:00 > 0:31:02They're using a scoop stretcher,
0:31:02 > 0:31:05which will keep her back and pelvis stable for the move to hospital.
0:31:16 > 0:31:22- How's that feeling now? If ten was the worst pain you could ever imagine, and zero was no pain?- Six.
0:31:22 > 0:31:23About six, OK.
0:31:27 > 0:31:31Once in the helicopter, Lauren seems to be more comfortable.
0:31:31 > 0:31:35Now she can explain in her own words what happened.
0:31:35 > 0:31:40He decided to jump a gate with a big ditch the other side, and stones.
0:31:40 > 0:31:42He's very clever.
0:31:42 > 0:31:44- Is he going for glue now then? - He's not!
0:31:44 > 0:31:46THEY LAUGH
0:31:46 > 0:31:48So you still love him, even though he's done this?
0:31:48 > 0:31:52Oh, he does it all the time, man. He's an angel.
0:32:01 > 0:32:05It'll take just seven minutes to reach Newcastle General Hospital,
0:32:05 > 0:32:10which has a specialist trauma unit to deal with serious injuries.
0:32:10 > 0:32:14Lauren, they were really worried about you, but you didn't have severe injuries, did you?
0:32:14 > 0:32:16No, just a few bruises here and there.
0:32:16 > 0:32:18I managed to knock my knees together,
0:32:18 > 0:32:21two big bruises either side.
0:32:21 > 0:32:23Tell me about this naughty horse,
0:32:23 > 0:32:25he was watching the whole thing, wasn't he?
0:32:25 > 0:32:29He was. He thought it was brilliant, seeing mother having some nice injuries.
0:32:29 > 0:32:32He was like, "Yeah, I got you back for this one."
0:32:32 > 0:32:35He was the dark horse with the blaze down his nose, wasn't he?
0:32:35 > 0:32:39Tell us what happened, you were trying to get through this gate... Did he try and jump it?
0:32:39 > 0:32:42Yeah, I leant over to open it, and he was getting impatient,
0:32:42 > 0:32:45leant back, and just launched over the gate.
0:32:45 > 0:32:47- And then fell onto top of you?- Yeah.
0:32:47 > 0:32:51- What happened?- He'd hung his back legs on top of the gate.
0:32:51 > 0:32:56Then I landed on a pile of bricks at the other side, he'd landed on top of me.
0:32:56 > 0:32:58Then he ran back to his stable.
0:32:58 > 0:33:02I guess he was quite sensible. Is that how people knew where you were?
0:33:02 > 0:33:06No, I was out with my little sister and a friend at the time.
0:33:06 > 0:33:09They were absolutely petrified, because they saw him going to do it.
0:33:09 > 0:33:14He's not a small horse, give us a sense of how much he might weigh when he lands on you.
0:33:14 > 0:33:15About 450 kilograms.
0:33:15 > 0:33:18- Oh, my goodness.- He's nice and heavy.
0:33:18 > 0:33:19He's a big, chunky little thing.
0:33:19 > 0:33:22Now, what else has he done, because they took you to hospital,
0:33:22 > 0:33:25and they found that you've got a previous injury.
0:33:25 > 0:33:32Yeah, a few years ago, I was about 14 years old, having a bit of a school, a bit of a jump in a lesson,
0:33:32 > 0:33:37and then he decided to smash me through a fence, and I rolled down the bottom of a hill.
0:33:37 > 0:33:41Jumped back up, I was like, "I'm OK," and my riding instructor said, "Get back down now!"
0:33:41 > 0:33:44And you'd really hurt yourself then, had you?
0:33:44 > 0:33:46No, I didn't realise I'd hurt myself at the time.
0:33:46 > 0:33:50- But you had a spine injury?- Yeah, I had to go and get it checked out.
0:33:50 > 0:33:52You still love this horse, don't you?
0:33:52 > 0:33:58He's great. He's fab. My mam could disagree with that every day.
0:33:58 > 0:34:02And your mum has also, I'm very glad to hear, she banned you from riding for a week
0:34:02 > 0:34:04so you could see us, didn't she?
0:34:04 > 0:34:06She did, yeah! She said, "There's no chance.
0:34:06 > 0:34:10"If you want to go down to do this, then you're not riding."
0:34:10 > 0:34:16- Well, I appreciate it. Thank you very much, and good luck with that naughty horse.- Thank you.
0:34:16 > 0:34:19Madness with that mad horse. We've got a very serious story here.
0:34:19 > 0:34:23You had a call from somebody who said their 18-month-old was in the water?
0:34:23 > 0:34:26Yeah, I had a really hysterical caller on the phone.
0:34:26 > 0:34:29Then I briefly heard them say there's an 18-month in the water.
0:34:29 > 0:34:31They then passed the call to a passer-by,
0:34:31 > 0:34:36and he was trying to understand what she was saying, cos she was absolutely out of control.
0:34:36 > 0:34:39- She would be hysterical, wouldn't she?- Of course, exactly.
0:34:39 > 0:34:43He then told me the location, and said there was an 18-month in the water.
0:34:43 > 0:34:48So I took this as an 18-month-old baby in the water, as you would.
0:34:48 > 0:34:51Then he said it was an 18-month-old dog in the water.
0:34:51 > 0:34:57- So I said to him that it wasn't really an ambulance job. - Well, it isn't, really, is it?
0:34:57 > 0:35:02I can believe anyone actually thinks their dog in the water is a problem for the ambulance service.
0:35:02 > 0:35:03- Yeah.- You closed the call down?
0:35:03 > 0:35:06Yeah, closed the call down and told my supervisor.
0:35:06 > 0:35:09- She said she'll get in touch with coastguard about it.- Yeah.
0:35:09 > 0:35:12- And inform the police, just so they're aware.- Yeah.
0:35:12 > 0:35:14Then you got another call.
0:35:14 > 0:35:20Yeah. I got another call through from somebody different, and gave the exact address that we'd just had.
0:35:20 > 0:35:23Saying that this gentleman that was on the phone to me originally
0:35:23 > 0:35:25had gone into the water to rescue the dog,
0:35:25 > 0:35:29and he now needed an ambulance to rescue him from the water.
0:35:29 > 0:35:33- So an ambulance was needed in the end.- And then you have to ring everybody else...
0:35:33 > 0:35:35Yeah, and they were already there.
0:35:35 > 0:35:39You hear about people going onto the ice and getting into difficulty after their dogs.
0:35:39 > 0:35:42- The animals always find a way back. - Yeah, exactly.
0:35:42 > 0:35:46But the people with them just panic, and they want to get help.
0:35:46 > 0:35:49- The first person they thought of was 999.- Extraordinary.
0:35:49 > 0:35:51- Claire, thank you, I'll let you get back.- Thank you.
0:35:51 > 0:35:53Isn't that amazing, don't you think?
0:35:53 > 0:35:55Last year on Real Rescues,
0:35:55 > 0:36:00you may remember a very compelling 999 emergency call to the ambulance control room,
0:36:00 > 0:36:03after an 11-year-old boy collapsed at school.
0:36:03 > 0:36:05Hamish Mackinnon was having a cardiac arrest.
0:36:05 > 0:36:08it's a very rare and hidden condition in someone so young,
0:36:08 > 0:36:12and it was only the quick thinking and skill of the call taker,
0:36:12 > 0:36:15his teacher, and a parent helper that saved his life.
0:36:15 > 0:36:17This is how the call came in.
0:36:32 > 0:36:36In the extremely tense minutes that followed, to keep Hamish alive,
0:36:36 > 0:36:41Morag Bell had to talk the two adults through the process of resuscitating him.
0:38:55 > 0:38:56SINGLE BREATH
0:39:06 > 0:39:08Well, Hamish was brought back from the brink,
0:39:08 > 0:39:12and was kept alive until the ambulance arrived to rush him to hospital.
0:39:12 > 0:39:17He had emergency surgery to fit a special defibrillator that would prevent his heart stopping again.
0:39:17 > 0:39:21And a year on, and Hamish has become a bit of a star,
0:39:21 > 0:39:24and had been invited to open the new Edinburgh Ambulance Control Room.
0:39:26 > 0:39:32Ahead of the ceremony, Hamish, his family and Morag are about to meet up for the very first time.
0:39:32 > 0:39:38Finally, they have the opportunity to talk about the day that had such an impact on their lives.
0:39:38 > 0:39:42I have always hoped that I would get the chance to meet Hamish,
0:39:42 > 0:39:46but obviously it's a difficult circumstance anyway.
0:39:46 > 0:39:48It's a child, and stuff like that.
0:39:48 > 0:39:51I always did hope that I would get the chance.
0:39:56 > 0:39:58- Hello.- Hello.
0:39:58 > 0:40:00I'm going to cry. Come in.
0:40:01 > 0:40:04- Pleased to meet you. - It's lovely to see you.
0:40:04 > 0:40:06Hello, Hamish, how are you?
0:40:06 > 0:40:09- Good, getting there. Thanks. - These are for you.
0:40:11 > 0:40:12Come through.
0:40:12 > 0:40:15Hamish is back at school and doing well.
0:40:15 > 0:40:21However, his treatment resulted in an infection in his right leg, but it's healing and will recover.
0:40:21 > 0:40:25- It's much better. I don't need the wheelchair any more.- Good.
0:40:25 > 0:40:26On crutches is much better.
0:40:26 > 0:40:33It was only after hearing the recording of the emergency call that Hamish's parents, Tina and Donald,
0:40:33 > 0:40:36realised exactly how Morag helped to save their son's life.
0:40:36 > 0:40:42We had no idea, no comprehension of how important it is what you do.
0:40:42 > 0:40:44You were incredibly calm on the phone.
0:40:44 > 0:40:49It was a very difficult call, but it was an easy call, because,
0:40:49 > 0:40:54mostly, when you ask people to check, tell how often they're breathing, they don't listen.
0:40:54 > 0:40:57They say, "They're breathing, there's nothing wrong."
0:40:57 > 0:41:02So as far as that goes it was easy, because the teacher did exactly as she was asked.
0:41:02 > 0:41:04Well, there he is.
0:41:04 > 0:41:08No damage. Well, a wee bit on his leg. Nothing else.
0:41:08 > 0:41:14Once I got used to hospital it wasn't that bad,
0:41:14 > 0:41:19just doing physio every day. It was OK, wasn't it?
0:41:20 > 0:41:22THEY LAUGH
0:41:22 > 0:41:24Yeah, but I was coping with it.
0:41:25 > 0:41:30To be sitting here today and seeing Hamish like he is is amazing, after everything that happened that day.
0:41:30 > 0:41:34I just feel I was just doing my job that day.
0:41:34 > 0:41:39Yeah, well, we're very glad it was you doing that job.
0:41:39 > 0:41:44Even the fact that you were just doing your job is pretty amazing in itself.
0:41:44 > 0:41:46Thank you, Hamish.
0:41:46 > 0:41:48That's a nice thing to say.
0:41:48 > 0:41:51Thank you very much for this.
0:41:52 > 0:41:56I'm not going to read it in case I cry.
0:41:56 > 0:41:58I'll save it for home!
0:41:58 > 0:42:02It'll never begin to cover it.
0:42:02 > 0:42:04I'm glad you're doing so well.
0:42:04 > 0:42:06Thank you.
0:42:06 > 0:42:08Thank you for my lovely orchid.
0:42:10 > 0:42:12Thank you.
0:42:12 > 0:42:13You're welcome.
0:42:15 > 0:42:18No crying. We've done enough crying now.
0:42:18 > 0:42:21I won't be able to see driving home!
0:42:21 > 0:42:23- Thanks.- You're welcome.
0:42:23 > 0:42:26- Thanks.- You're very welcome.
0:42:32 > 0:42:34That was lovely.
0:42:34 > 0:42:36'Very rewarding to see Hamish as fit and healthy as he is.
0:42:36 > 0:42:39'I was so glad I was there to help him that day.'
0:42:40 > 0:42:42That's great that she got to meet Hamish.
0:42:42 > 0:42:45Lots of these people, they talk to people in emergencies,
0:42:45 > 0:42:47they never know what's happened, the call takers.
0:42:47 > 0:42:51What have we learnt, if you get through the Blitz you'll get through anything?
0:42:51 > 0:42:56- If you have a crush on your horse it might crush you.- Yes! And don't follow your dog into the water.
0:42:56 > 0:43:00- Yeah. We'll see you for more Real Rescue soon.- Bye-bye.- Bye.
0:43:15 > 0:43:18Subtitles by Red Bee Media Ltd
0:43:18 > 0:43:21E-mail subtitling@bbc.co.uk