0:00:02 > 0:00:06'Today, Ian's fallen 20 feet from a barn roof and is in pain.
0:00:06 > 0:00:09'All his wife can do is look on.'
0:00:09 > 0:00:11I wanted to cuddle him,
0:00:11 > 0:00:14'like you do when you've been together for 40 years.'
0:00:14 > 0:00:18A woman's driven into a flood on a country lane
0:00:18 > 0:00:21and desperately phones 999.
0:00:32 > 0:00:36A luxury yacht is on fire in a packed marina.
0:00:36 > 0:00:41It's threatening to destroy an area of outstanding natural beauty.
0:01:07 > 0:01:12Welcome to Real Rescues at Charlie 1 police control centre, Southampton.
0:01:12 > 0:01:16- There's a number of things going on. - Yes. Two missing people.
0:01:16 > 0:01:20Also, burglaries, suspected arson and, I can't believe this,
0:01:20 > 0:01:23children playing chicken on the central reservation
0:01:23 > 0:01:28of the motorway - they haven't found them yet on the cameras.
0:01:28 > 0:01:32We'll see if we can find that on the cameras.
0:01:32 > 0:01:34One's caught my attention.
0:01:34 > 0:01:40A horse has gone mad and taken over a picnic in the New Forest.
0:01:40 > 0:01:45It's described by the people as "brown and frisky".
0:01:45 > 0:01:47We'll catch up a bit later.
0:01:47 > 0:01:51It's 9.30pm and a woman has called emergency services.
0:01:51 > 0:01:57She's stuck in her car under a flooded bridge. The water is rising and there's no-one to help.
0:03:08 > 0:03:14Two fire crews are on their way, but it will take them a few minutes on the country roads.
0:03:14 > 0:03:19As we'll hear later, it's up to the call handler to keep Vanessa calm
0:03:19 > 0:03:23as the water continues to flood into her car.
0:03:23 > 0:03:28- Louise.- When a luxury yacht catches alight, a marina is threatened
0:03:28 > 0:03:33and the firefighters also have to stop the chemicals and fuel on board
0:03:33 > 0:03:37destroying an area of outstanding natural beauty.
0:03:39 > 0:03:41SIREN WAILS
0:03:41 > 0:03:46'Firefighters from West Sussex are heading to a fire in a marina,
0:03:46 > 0:03:49'a rare call-out for the crews.
0:03:49 > 0:03:53'They find a 40-foot cruiser engulfed by flames.
0:03:53 > 0:03:57'The fire is blazing out of control, threatening to spread
0:03:57 > 0:04:01'and destroy millions of pounds worth of boats.
0:04:01 > 0:04:05'The first man on the scene has acted quickly and bravely.
0:04:05 > 0:04:08'Chris Green saw thick black smoke
0:04:08 > 0:04:12'coming from the waterline from his office at the marina.
0:04:12 > 0:04:17'He rushed down to the jetty, where he found the Alcyone well alight.
0:04:17 > 0:04:20'His first thoughts are for anyone on board.'
0:04:20 > 0:04:25Were there people on board? They could have been trapped below.
0:04:25 > 0:04:29They would have had to escape out of the forward escape hatch.
0:04:29 > 0:04:35The aft deck canopies were closed and I could see no sign of shoes,
0:04:35 > 0:04:39normally on the aft deck when people are on board.
0:04:39 > 0:04:44'Chris quickly realises he has no chance of putting the fire out.'
0:04:44 > 0:04:49Looking at the scale of the flames running across the roof line
0:04:49 > 0:04:55and watching a front window cave in, it was clear you're not going to do much
0:04:55 > 0:04:58with a 1kg dry powder extinguisher.
0:04:58 > 0:05:03It was a pretty easy decision. This was out of my control.
0:05:03 > 0:05:07'The Alcyone may be beyond rescue but the marina's packed with boats,
0:05:07 > 0:05:11'all in danger of being engulfed by fire.
0:05:11 > 0:05:13'Chris has to stop that happening.
0:05:13 > 0:05:16'His only hope is to untie the boats closest
0:05:16 > 0:05:19'and push them into clear water.'
0:05:19 > 0:05:25The one immediately up-wind was most seriously at risk at that time.
0:05:25 > 0:05:27I disconnected the power,
0:05:27 > 0:05:31undid the ropes and pushed her into the middle of the marina.
0:05:31 > 0:05:35'Chris edges up the walkway by the side of the burning boat
0:05:35 > 0:05:37'to untie another one.'
0:05:37 > 0:05:42The intensity of the fire, you can feel from a good distance away.
0:05:42 > 0:05:45Underneath it, you know it's there.
0:05:45 > 0:05:49The fire was directly behind me and the side window of the boat
0:05:49 > 0:05:52blew out over my head,
0:05:52 > 0:05:56showering me with hot glass and some flames.
0:05:56 > 0:06:01I could then definitely feel the heat, so I thought this was the time
0:06:01 > 0:06:04to stop being a hero.
0:06:04 > 0:06:06HE CHUCKLES
0:06:06 > 0:06:09'It's now down to the firefighters.
0:06:09 > 0:06:12'Chris's actions have at least given them a chance.'
0:06:12 > 0:06:17'First and foremost, was there anybody in the boat?'
0:06:17 > 0:06:21What was it carrying? Were there explosive materials on board?
0:06:21 > 0:06:25Thinking about environmental issues with fuel, et cetera.
0:06:25 > 0:06:30Then, obviously setting to pulling the boat out.
0:06:30 > 0:06:33'It's Chris Savage's pride and joy going up in flames.'
0:06:33 > 0:06:37We were headed back home and saw this plume of black smoke,
0:06:37 > 0:06:40which was fairly substantial.
0:06:40 > 0:06:45Then I realised it was MY boat, which was a shock, to say the least.
0:06:45 > 0:06:50'The great clouds of acrid black smoke represent a huge danger.'
0:06:50 > 0:06:54With the materials the vessels are made of,
0:06:54 > 0:06:59that would certainly give some real toxic issues within that smoke.
0:06:59 > 0:07:02'The boat's fuel is another worry.'
0:07:02 > 0:07:06The tanks of diesel on that day were pretty full.
0:07:06 > 0:07:11Which, in itself, they're not as highly explosive as petroleum,
0:07:11 > 0:07:14but certainly, once they're heated,
0:07:14 > 0:07:18I have no doubt that there could have been
0:07:18 > 0:07:20explosions in the tanks.
0:07:20 > 0:07:25'There are also inflammable gas cannisters for cooking and heating,
0:07:25 > 0:07:28'and distress flares that could ignite any moment.
0:07:28 > 0:07:33'This is an area of outstanding natural beauty,
0:07:33 > 0:07:35'but Roger's priority is his team
0:07:35 > 0:07:38'and the only way to fight the fire safely
0:07:38 > 0:07:42'is to attack it from the specialist fire boat.'
0:07:42 > 0:07:45The guys from Wittering, where the boat came from,
0:07:45 > 0:07:48are sailors and know what's going on
0:07:48 > 0:07:52and that's why it's deployed pretty much straightaway.
0:07:52 > 0:07:56'It's vital they stop the burning boat from sinking.
0:07:56 > 0:08:01'The environmental impact of the oil and diesel could be disastrous.
0:08:01 > 0:08:06'Roger decides to use a new kind of lightweight firefighting foam.'
0:08:07 > 0:08:10It's an aqueous film-forming foam.
0:08:10 > 0:08:13Therefore, it does what it says on the tin.
0:08:13 > 0:08:15There is a film that's formed
0:08:15 > 0:08:19over whatever we're applying the foam to.
0:08:19 > 0:08:23It tends to stick to whatever we're putting it onto,
0:08:23 > 0:08:28closing it down, taking out the oxygen.
0:08:28 > 0:08:32That way, eventually, it is going to go out.
0:08:32 > 0:08:37'To protect the surrounding harbour, the crew use a large floating hose
0:08:37 > 0:08:42'that keeps hazards such as diesel and the foam within its boundaries,
0:08:42 > 0:08:45'and stops it from escaping into the harbour.
0:08:50 > 0:08:55'After just an hour, the crew has got this fire under control.
0:08:55 > 0:08:59'There's been minimal impact on the wildlife and ecology.
0:08:59 > 0:09:04'If it hadn't been for Chris's swift action, it could have been worse.'
0:09:04 > 0:09:09There can't be any doubt that, had the other vessels not been cut away,
0:09:09 > 0:09:12we would have had a catastrophic fire.
0:09:12 > 0:09:16If this had happened at 11 o'clock at night,
0:09:16 > 0:09:18it would have been very different.
0:09:18 > 0:09:23There would not have people to push the boats away.
0:09:23 > 0:09:26There would have been people sleeping on boats.
0:09:26 > 0:09:33There could have been a real risk to life as a result of that fire on that pontoon.
0:09:37 > 0:09:39Very dramatic pictures.
0:09:39 > 0:09:44Earlier, we heard Vanessa call 999, as water was pouring into her car.
0:09:44 > 0:09:52Trapped under a bridge, she's desperately waiting for emergency services, as water rises around her.
0:12:07 > 0:12:11And here is Vanessa, very happily, out of the situation.
0:12:11 > 0:12:16Firstly, you're plainly terrified at the start of that call.
0:12:16 > 0:12:19- He does an extraordinary job. - He does.
0:12:19 > 0:12:23I was so shocked about how quickly the water came up.
0:12:23 > 0:12:29I floated like a boat, so it was really frightening and it was very dark.
0:12:29 > 0:12:32How did you find yourself in that situation?
0:12:32 > 0:12:37It was a steep turn to the left under a railway bridge.
0:12:37 > 0:12:39Because it was so dark,
0:12:39 > 0:12:44it looked like a small bit of water and because I've got a 4x4,
0:12:44 > 0:12:46I assumed it wouldn't be an issue.
0:12:46 > 0:12:51Suddenly, loads of water just seemed to appear and I floated like a boat.
0:12:51 > 0:12:56It was swishing around and I was floating just like a boat.
0:12:56 > 0:13:00- Were you worried it was going to come right up?- Yeah.
0:13:00 > 0:13:02It was over the top of the seats.
0:13:02 > 0:13:06I couldn't believe how quickly it came in.
0:13:06 > 0:13:08- The dog's name...?- Crew!
0:13:08 > 0:13:13- And Crew was drinking the water? - She was, but not fast enough!
0:13:13 > 0:13:15Yeah, a lot of drinking to be done.
0:13:15 > 0:13:18Were you thinking, "Drink faster"?
0:13:18 > 0:13:21- And she was all right?- She was.
0:13:21 > 0:13:26She's got a heart condition. It was quite difficult to get her out.
0:13:26 > 0:13:29When she gets wet, she can hyperventilate.
0:13:29 > 0:13:33I was worried because I really like her!
0:13:33 > 0:13:37When I got her out, the back window went down so more water came in!
0:13:37 > 0:13:41We heard the fire brigade arrive. How did they get you out?
0:13:41 > 0:13:46They got the dog out first! I think I asked them to, I can't remember.
0:13:46 > 0:13:52Then they carried me over the tops of their heads, each getting a leg.
0:13:52 > 0:13:56It was quite unbecoming, actually, but I didn't care.
0:13:56 > 0:14:01- And very pleased to see those lights coming down the road?- Absolutely.
0:14:01 > 0:14:06I was amazed how quickly they got there. It's such a rural area.
0:14:06 > 0:14:10The guy on the phone was so good at calming me down.
0:14:10 > 0:14:14I was just, as you can tell, absolutely petrified.
0:14:14 > 0:14:16We're very pleased to see you.
0:14:16 > 0:14:21There have been so many 999 calls from people trapped on flooded roads
0:14:21 > 0:14:24the police came up with specific advice.
0:14:24 > 0:14:28PC Mike Batten has that advice a little later on.
0:14:28 > 0:14:30It's been really busy here.
0:14:30 > 0:14:34They were called out to Andover, to a beer garden
0:14:34 > 0:14:37where there were a couple of suspected bombs.
0:14:37 > 0:14:42They're not bombs. They're wooden bomb casings using in training.
0:14:42 > 0:14:47That horse incident is slightly more serious than we first thought.
0:14:47 > 0:14:52Someone's been kicked in the stomach and there was a child involved.
0:14:52 > 0:14:54We'll update you on that later.
0:14:54 > 0:14:59The Great North Air Ambulance covers an enormous area of countryside.
0:14:59 > 0:15:04The call-out is to the Peak District and a major accident on a farm.
0:15:04 > 0:15:08'The Great North Air Ambulance is on a 999 call.
0:15:08 > 0:15:14'A 66-year-old man has fallen from a very high barn roof.
0:15:14 > 0:15:18'Pilot Clark Priestley and Dr Jeremy Henning are on board.
0:15:38 > 0:15:43'At the farm, they can see the tin roof of a hay barn has collapsed.
0:15:47 > 0:15:52'Jeremy finds Ian Sowerby lying on his side where he fell
0:15:52 > 0:15:55'in a sea of mud and manure at his old friend's farm.
0:15:55 > 0:15:59'There's a land ambulance crew and Ian's GP.
0:15:59 > 0:16:04'Ian climbed onto the roof to make it safe after damage from winds.
0:16:04 > 0:16:08'He's fallen 20 feet after the roof completely caved in.
0:16:08 > 0:16:12'He seems to have escaped head injuries
0:16:12 > 0:16:16'but there's a real danger Ian could have broken his back.'
0:16:16 > 0:16:19He's moving his limbs.
0:16:19 > 0:16:24We want to make sure that it stays like that.
0:16:24 > 0:16:27They've kept him in that position
0:16:27 > 0:16:30till we can move him onto a spinal board.
0:16:30 > 0:16:32One, two, three, slide...
0:16:34 > 0:16:37'Ian takes painkillers for osteoarthritis
0:16:37 > 0:16:40'but is refusing morphine, despite his agony.'
0:16:40 > 0:16:44- Sure you don't want a painkiller? - No.- OK.
0:16:44 > 0:16:48'Farmer Ronnie, Ian's friend for 40 years, saw him fall
0:16:48 > 0:16:52'as Ian handed down the roof sheets to him.'
0:16:52 > 0:16:54As I walked back, I saw him slip
0:16:54 > 0:16:58and the sheets come and him come and hit the ground.
0:16:58 > 0:17:03He hit the bottom feet first and went down.
0:17:03 > 0:17:07I knew I hadn't to move him. I didn't know what damage he had.
0:17:07 > 0:17:10He was in pain, I could tell.
0:17:10 > 0:17:13'Ronnie rushed to tell Ian's wife, Edna.'
0:17:13 > 0:17:17WOMAN: I didn't know what to expect, to be honest.
0:17:17 > 0:17:20I knew how high the barn roof was.
0:17:20 > 0:17:23I didn't know how he'd fallen,
0:17:23 > 0:17:26whether he's broken his back, his spine.
0:17:26 > 0:17:29Everything went through me mind.
0:17:29 > 0:17:32'Edna can only watch on helplessly,
0:17:32 > 0:17:35'as her husband is reluctantly strapped to the board.'
0:17:35 > 0:17:41- We'll get you so you don't fall off. Don't want any more accidents.- No.
0:17:41 > 0:17:45I tried to reassure him that he'd be all right.
0:17:45 > 0:17:47I wanted to cuddle him,
0:17:47 > 0:17:50like you do when you've been together for 40 years.
0:17:50 > 0:17:56'I just had to stand back and let the paramedics do what they had to.'
0:17:56 > 0:18:00- I can't be fastened like that. It's choking me!- Try and relax...
0:18:00 > 0:18:04'Ian's in so much pain, every move seems to aggravate it.
0:18:04 > 0:18:08'The muddy conditions add to the misery.'
0:18:11 > 0:18:14It's very difficult to tell
0:18:14 > 0:18:18whether the pain is his arthritis or because he's fallen.
0:18:18 > 0:18:22We'll take him to the nearest hospital.
0:18:22 > 0:18:26He needs to have that properly looked at in a warm environment.
0:18:26 > 0:18:30'Ronnie is fearing the worst.'
0:18:30 > 0:18:35Somebody who's worked all his life, I had visions of him being crippled.
0:18:35 > 0:18:40And he'd take it hard, that, not being able to do things.
0:18:40 > 0:18:45'The air ambulance has had to land at the end of an adjoining field.
0:18:45 > 0:18:50'Rather than carry Ian through the mud, they use the land ambulance
0:18:50 > 0:18:52'to ferry him to the helicopter.'
0:18:52 > 0:18:55Let's make your ambulance dirty!
0:18:55 > 0:18:59'Ian's pain is continuing to aggravate him.'
0:19:01 > 0:19:04I'm sorry. We can't do that.
0:19:07 > 0:19:11Can you listen to me?
0:19:11 > 0:19:17You may have broken your back. I don't want to make that any worse.
0:19:17 > 0:19:22Everyone's worried for Ian, but he's refusing medication.
0:19:22 > 0:19:26He's in such pain, no wonder he's not watching his language.
0:19:26 > 0:19:29We'll see later if the medics talk him round. Nick.
0:19:29 > 0:19:33Thank you. Trying to keep an update on the New Forest.
0:19:33 > 0:19:37I've just spotted Bob and wanted a word with him.
0:19:37 > 0:19:40- Bob, have you got a moment? - No problem.
0:19:40 > 0:19:46One of the things you're in charge of is sending out armed response.
0:19:46 > 0:19:49- Yeah. - We were chatting earlier on today.
0:19:49 > 0:19:53You were saying about an incident in a post office.
0:19:53 > 0:19:57A member of the public thought they saw somebody
0:19:57 > 0:20:00- with a gun in their pocket. - That was the initial report.
0:20:00 > 0:20:04We're trained to respond to incidents involving firearms.
0:20:04 > 0:20:11The primary role that we have is making a risk assessment on what information we've got.
0:20:11 > 0:20:17A member of the public, clearly concerned, had seen what they thought was a weapon.
0:20:17 > 0:20:24Based on that information, what I've got to think about is who's best to respond to that incident?
0:20:24 > 0:20:29Primary in my mind is the safety of the public and the officers.
0:20:29 > 0:20:32Who's best to deal with that incident?
0:20:32 > 0:20:36The information you can get sometimes is very limited.
0:20:36 > 0:20:40You get the armed officers under way and continue investigating?
0:20:40 > 0:20:45First thing I did was to get my units moving towards the incident
0:20:45 > 0:20:48while we tried to do background information...
0:20:48 > 0:20:51This explains how difficult this job is.
0:20:51 > 0:20:53- It turned out it wasn't actually... - No.
0:20:53 > 0:20:58We found out it was a company doing a corporate event
0:20:58 > 0:21:00for something like the Italian Job.
0:21:00 > 0:21:05The thing in his back pocket was a prop he'd forgotten he'd got.
0:21:05 > 0:21:07He'd gone to get a sandwich.
0:21:07 > 0:21:12We misinterpreted those actions but found out he was totally innocent.
0:21:12 > 0:21:16He did realise the consequence of having this in his back pocket.
0:21:16 > 0:21:21Think about it, next time you hear about a police armed response,
0:21:21 > 0:21:26the responsibility of getting it right in a situation like that.
0:21:26 > 0:21:29I'll let you carry on, I know you're busy. Thanks.
0:21:32 > 0:21:38Still to come, a little girl is trapped in a top floor flat.
0:21:38 > 0:21:42'Firefighters rush to reunite her distraught dad with his daughter.'
0:21:42 > 0:21:44Need a ladder, AJ!
0:21:45 > 0:21:50'And a deer clings onto a rock as waves crash around it.
0:21:50 > 0:21:55'As the lifeboat approaches, it leaps into the pounding surf.'
0:21:58 > 0:22:03The police received this emergency on a beautiful spring morning.
0:22:03 > 0:22:08The rising sun is shining into the eyes of drivers on a busy motorway.
0:22:08 > 0:22:10They're driving blind.
0:22:14 > 0:22:18'It's only 6am. The rush hour has hardly begun.
0:22:18 > 0:22:21'Already, there's a major emergency.'
0:22:21 > 0:22:26We've got a four-vehicle crash on the M27 towards Portsmouth.
0:22:26 > 0:22:30The motorway's blocked. All vehicles are in the carriageway.
0:22:30 > 0:22:33Just making our way there.
0:22:33 > 0:22:35'The sun is very bright and low.
0:22:35 > 0:22:43'The accident happened on the eastbound carriageway, where drivers look straight into the sun.'
0:22:43 > 0:22:47- The sun is so bright, isn't it? - SIREN WAILS
0:22:47 > 0:22:48We are on scene.
0:22:48 > 0:22:55'A driver has taken matters into his own hands in an attempt to keep one lane moving.'
0:22:55 > 0:22:58Do you know if there's any injuries?
0:22:58 > 0:23:01The most serious is a guy with a bang on his head.
0:23:01 > 0:23:06If you're all right for a second, I'll help you in a second.
0:23:06 > 0:23:10'Two lanes are blocked by the crumpled remains of four cars,
0:23:10 > 0:23:13'but six cars are involved.
0:23:13 > 0:23:16'One has been shunted 100 metres along.
0:23:16 > 0:23:19'Another ended up on the hard shoulder.
0:23:19 > 0:23:23'The motorway is littered with debris and people.
0:23:23 > 0:23:28'There's every chance, in these conditions, that it could escalate.
0:23:28 > 0:23:31'Andy makes sure that doesn't happen.'
0:23:31 > 0:23:34Is everyone out of the vehicles?
0:23:34 > 0:23:37And who's injured? Are we all walking wounded?
0:23:37 > 0:23:40'Some of the motorists are on the hard shoulder.
0:23:40 > 0:23:45'Others are being comforted by drivers who stopped to help.
0:23:45 > 0:23:52'There are more than a dozen people out of their cars, a few feet from the still-moving traffic.'
0:23:52 > 0:23:56- Are you all right?- Yeah. There's a nurse there.
0:23:56 > 0:24:00- She said there's a little cut.- Good. - And I've got a bit of chest...
0:24:00 > 0:24:03- Nothing else. - I'll just sort out the road.
0:24:03 > 0:24:06There is an ambulance on the way.
0:24:09 > 0:24:16'Support is arriving. An ambulance made it through the tailback and Andy's colleague is here.
0:24:16 > 0:24:21'Now Andy has made sure the walking wounded are being taken care of,
0:24:21 > 0:24:26'his main concern is ensuring there are no more casualties.
0:24:26 > 0:24:28'Traffic is still moving,
0:24:28 > 0:24:33'so it's possible more drivers could be dazzled by the low sun.
0:24:33 > 0:24:37'Andy decides it'll make more sense for the stranded motorists
0:24:37 > 0:24:40'to move to the central reservation,
0:24:40 > 0:24:44'protected by the two closed lanes and the emergency vehicles.'
0:24:44 > 0:24:47Guys, I've stopped the road. It's safe to move.
0:24:47 > 0:24:51Can you go over towards the crash barrier?
0:24:51 > 0:24:55It's not very safe where you are with the lane running here.
0:24:55 > 0:24:58Your ambulance is moving over there, anyway.
0:24:58 > 0:25:03- You want us to stay over there? - Yeah. It's a lot safer for you.
0:25:03 > 0:25:08'Those four cars were stuck together and I physically can't move those.'
0:25:08 > 0:25:12But what they did do is give me a very good physical barrier.
0:25:12 > 0:25:16'I put all the members of the public in front of that,
0:25:16 > 0:25:21'and created a safe area for them to be seen to by the ambulance.'
0:25:21 > 0:25:25'With everyone safely out of the way of the traffic,
0:25:25 > 0:25:29'the police can begin investigating what happened.
0:25:29 > 0:25:31'Graeme was in the first car.'
0:25:31 > 0:25:34I was coming up the hill.
0:25:34 > 0:25:39With the sun, cars slowed down, so I slowed down to a stop.
0:25:39 > 0:25:44A couple of cars missed me. As you see, the sun's in your eyes.
0:25:44 > 0:25:49Then this Mondeo hit me, and that's all you remember, really.
0:25:49 > 0:25:54'Four more cars collided behind him, nose to tail, into each other.
0:25:54 > 0:25:58'All the drivers are complaining of being blinded by the sun.
0:25:58 > 0:26:01'Chris was driving a black Fiesta.'
0:26:01 > 0:26:04Through the sunlight, didn't see much.
0:26:04 > 0:26:07Suddenly, a few cars in front have stopped.
0:26:07 > 0:26:12I tried to miss it but caught one of the cars then got hit from the back
0:26:12 > 0:26:16and shot across to the hard shoulder.
0:26:16 > 0:26:19'David, his wife and daughter
0:26:19 > 0:26:24'were just miles from getting on the ferry for a holiday in France.
0:26:24 > 0:26:25'Not any more.'
0:26:25 > 0:26:30These two cars up here collided, then the rest of them behind,
0:26:30 > 0:26:32in various ways.
0:26:32 > 0:26:34We're fine.
0:26:34 > 0:26:36We managed to stop.
0:26:36 > 0:26:39'Rebecca's been checked over.
0:26:39 > 0:26:43'Luckily, it was just tempers that were affected.'
0:26:43 > 0:26:46My dad did get a little bit injured.
0:26:46 > 0:26:48He was a bit angry.
0:26:48 > 0:26:50And he was a bit fed up.
0:26:50 > 0:26:53He did...swear.
0:26:57 > 0:27:02'Safety features built into new cars probably saved lives.'
0:27:07 > 0:27:10Not one single crack!
0:27:10 > 0:27:13'Rebecca's mum knows this could have been a lot worse.'
0:27:13 > 0:27:17I mean, we're all very...lucky, really.
0:27:19 > 0:27:23No-one's been seriously injured.
0:27:23 > 0:27:29They're bits of metal that can be replaced. That's all that matters.
0:27:29 > 0:27:33'There are a lot of statements to take, procedures to go through
0:27:33 > 0:27:36'and cars to remove, but Andy and Chris are making headway.'
0:27:36 > 0:27:40I think we've got the lot. How many have you got?
0:27:40 > 0:27:42I've got four drivers.
0:27:42 > 0:27:46- And you've got...? - I've got two drivers. That's six.
0:27:46 > 0:27:49That's it, then. The passenger in this gentleman's car...
0:27:49 > 0:27:54- One, two, three, four, five, six. Job done.- Yeah.
0:27:54 > 0:27:57'And the final version of what happened?'
0:27:57 > 0:28:01They've come up over the hill into bright sunlight.
0:28:01 > 0:28:05For whatever reason, the lead vehicle braked
0:28:05 > 0:28:07because the traffic slowed down.
0:28:07 > 0:28:13Everyone else pretty much dominoed into the back of each other.
0:28:13 > 0:28:16'If you ever find yourself in that situation,'
0:28:16 > 0:28:21make sure that you temper your speed, watch your distance.
0:28:21 > 0:28:26If you can't see, slow down, increase the gap in front of you.
0:28:26 > 0:28:29You're much less likely to have an accident, and if you do,
0:28:29 > 0:28:34at a slower speed you're less likely to become a casualty.
0:28:34 > 0:28:37PC Mick Batten, you are a traffic cop.
0:28:37 > 0:28:42We were talking to Vanessa, who was in that flood under the bridge.
0:28:42 > 0:28:46What should people do if they see water on the road?
0:28:46 > 0:28:49If you see a lot of surface water, slow down.
0:28:49 > 0:28:52If it's flood water, stop safely
0:28:52 > 0:28:54and check how deep the water is.
0:28:54 > 0:28:59In an ideal world, get out of your car and check how deep it is?
0:28:59 > 0:29:03Absolutely. If the car is swept away or it breaks down,
0:29:03 > 0:29:09it would be a lot cheaper to check the depth rather than call emergency services.
0:29:09 > 0:29:12Let's say you haven't done that.
0:29:12 > 0:29:17- What's your advice on how to get out of that water?- Keep your speed low.
0:29:17 > 0:29:23Keep your revs high but keep your speed down, balance the clutch and the accelerator.
0:29:23 > 0:29:27- Really simple. Speed low, revs high. - And take your time.
0:29:27 > 0:29:31If you don't know how deep the water is, go in slowly.
0:29:31 > 0:29:35There could be obstructions you can't see.
0:29:35 > 0:29:40You don't want to swamp your own car or the person coming the other way.
0:29:40 > 0:29:46Also, I mentioned earlier that they've sent people out to look for children on the motorway.
0:29:46 > 0:29:51- Do you see lots of problems like that?- School holidays is a problem.
0:29:51 > 0:29:54- Children who don't appreciate the dangers.- Doing what?
0:29:54 > 0:29:58Throwing things off bridges, playing chicken with the traffic.
0:29:58 > 0:30:05- They don't understand how dangerous it is for them and other road users. - Thank you very much.
0:30:08 > 0:30:15Earlier, we saw the Great North Air Ambulance rescue Ian Sowerby who'd fallen from a roof.
0:30:15 > 0:30:19Medics are worried that he suffered a serious spinal injury.
0:30:21 > 0:30:23'En route to the helicopter,
0:30:23 > 0:30:28'Dr Jeremy finally persuades his casualty Ian Sowerby
0:30:28 > 0:30:30'to take some pain relief.'
0:30:30 > 0:30:34Sharp scratch coming up. ..Good man.
0:30:34 > 0:30:38'Ian's son Billy has arrived and is comforting his mum.'
0:30:38 > 0:30:45I got a phone call saying there was someone off the roof at Stockborough farm.
0:30:45 > 0:30:49First instinct was my dad, so I jumped on tractor and came up.
0:30:49 > 0:30:53This is a top-up of your morphine you normally have in the morning.
0:30:53 > 0:30:58'The morphine should help calm Ian for a safer helicopter flight.'
0:30:58 > 0:31:03One, two, three... Walk forward and come round, OK?
0:31:03 > 0:31:06'Jeremy takes time to reassure Edna.'
0:31:06 > 0:31:09I think he's fine. I think he's been really lucky.
0:31:09 > 0:31:13- It's impossible to tell for sure. - Oh, yeah.
0:31:13 > 0:31:17We'll take him into Carlisle hospital.
0:31:17 > 0:31:19They'll have a proper look at him.
0:31:19 > 0:31:23'It's difficult for Edna to watch Ian being carried away.'
0:31:23 > 0:31:26It was very hard for me to watch.
0:31:26 > 0:31:29We've always done things as a team together.
0:31:29 > 0:31:35'We've worked together, lived together, everything.'
0:31:35 > 0:31:40It's like your right hand's been cut off cos your partner isn't there.
0:31:42 > 0:31:49'Jeremy will be at Ian's side to monitor his condition throughout the journey.
0:31:53 > 0:31:59'Despite morphine, he's in considerable pain and wants to move onto his side.'
0:31:59 > 0:32:02You have to stay on your back.
0:32:17 > 0:32:22'After five minutes in the air, they've made the 50 mile journey
0:32:22 > 0:32:26'to the nearest hospital in Carlisle.
0:32:26 > 0:32:31'Finally the pain relief has worked. Ian's in a better state of mind.'
0:32:36 > 0:32:38LAUGHTER
0:32:38 > 0:32:41I'm pleased you got your sense of humour back.
0:32:41 > 0:32:45Better than the swearing you were giving us!
0:32:47 > 0:32:52'Ian's mobility could be affected as a result of this fall.
0:32:52 > 0:32:55'X-rays will reveal what damage has been done.'
0:32:55 > 0:33:01Ian broke two vertebrae and needed surgery to insert a metal plate in his back.
0:33:01 > 0:33:06He avoided damage to his spinal cord and should make a good recovery.
0:33:06 > 0:33:10He wanted to send this message to the team that rescued him.
0:33:10 > 0:33:13I'd like to thank them very much
0:33:13 > 0:33:18and hope that they forgive me all my swearing, you know?
0:33:18 > 0:33:24He was in a lot of pain. I think we can forgive him that. Can't we, Nick?
0:33:24 > 0:33:28I think we can. To give you an update on the stories so far.
0:33:28 > 0:33:34They sent a car to the motorway where the kids were playing chicken.
0:33:34 > 0:33:36The kids aren't there.
0:33:36 > 0:33:41Hopefully, the police car was enough to stop them playing a stupid game.
0:33:41 > 0:33:46The horse in the New Forest that was a bit frisky was more than that.
0:33:46 > 0:33:50It's kicked a person out with their child having a picnic.
0:33:50 > 0:33:55The horse wants the food, has become quite vicious and kicked the adult.
0:33:55 > 0:34:00There's an ambulance on scene and we'll give you a bigger update.
0:34:00 > 0:34:04Why the horse has gone mad, we'll try to find out, too.
0:34:04 > 0:34:07Anyway, fire doors are meant to keep people protected
0:34:07 > 0:34:12but a fire door has slammed shut and trapped a toddler in the kitchen.
0:34:12 > 0:34:19There's no way her parents can reach her. It's a job for the fire and rescue services.
0:34:20 > 0:34:24'The fire crew are heading out to a block of flats.
0:34:24 > 0:34:26'A young child is in danger.
0:34:26 > 0:34:32'The call says she's locked in the kitchen in a precarious position.'
0:34:32 > 0:34:36Till we get there, we don't know what "precarious" is.
0:34:36 > 0:34:40We may have to just affect a very quick rescue.
0:34:40 > 0:34:45'Her anxious dad Umas races to show the crew how they can get in.
0:34:45 > 0:34:49'The toddler is in the kitchen of the flat on the first floor.'
0:34:49 > 0:34:51Need a ladder, AJ!
0:34:51 > 0:34:56'They can break in through the kitchen window.'
0:34:56 > 0:34:59- Is this your property, your baby? - My baby.
0:35:01 > 0:35:07'Luckily, the window is open and it doesn't take Adam long to get in.'
0:35:10 > 0:35:12- Well done.- >
0:35:12 > 0:35:17- She's sat on the worktop, bless her. - OK.- I'll just have to climb in.
0:35:18 > 0:35:20Hello. Don't be scared.
0:35:20 > 0:35:26'Dad, Umas, told crew manager Adrian Johnson that the fire door swung shut and locked.'
0:35:26 > 0:35:30The door shut behind them and left the baby inside.
0:35:30 > 0:35:32Fortunately, the window was open.
0:35:32 > 0:35:35Adam's bravely made entry through the window!
0:35:35 > 0:35:38Tried to calm the baby down.
0:35:38 > 0:35:42It's obviously a bit upset that some stranger's come in.
0:35:42 > 0:35:48- There's someone waiting at the front door. Mum?- My wife, yeah.
0:35:48 > 0:35:53'A smile of relief on Dad's face. His little girl is safe.'
0:35:53 > 0:35:55Let's go up and have a look.
0:35:57 > 0:36:01'Upstairs, Adam has found out how she got trapped.'
0:36:01 > 0:36:06- There's a lock on the kitchen door, like a magnet lock.- Oh!
0:36:06 > 0:36:11That's not... The baby was locked in and she was sat on the worktop.
0:36:11 > 0:36:16- She was in a precarious position, but she's with her mum.- Thank you.
0:36:16 > 0:36:21'16-month-old Zunaira looks none the worse for her ordeal.'
0:36:21 > 0:36:26Hello. All safe now? Back with Mummy? Yeah.
0:36:26 > 0:36:29It's all a big adventure. Everybody's OK.
0:36:29 > 0:36:33'The next job is making sure it doesn't happen again.
0:36:33 > 0:36:35'AJ has some advice.'
0:36:35 > 0:36:38I don't know if you've got any Sellotape...
0:36:38 > 0:36:40Sellotape?
0:36:40 > 0:36:44See if you can tape that over.
0:36:44 > 0:36:48- Or unscrew these and take that off. - All right.
0:36:48 > 0:36:52- Then say to the landlord it needs fixing.- OK.
0:36:52 > 0:36:57- Ring them up and say, "Fire Brigade said it's dangerous."- All right.
0:36:57 > 0:36:59You could be trapped.
0:36:59 > 0:37:05- We'd like it fixed and we'll come back in the next week and check.- OK.
0:37:05 > 0:37:09- I will. Thank you very much. - No worries. Take care.
0:37:09 > 0:37:13'Zunaira's dad still can't believe how it happened so quickly.'
0:37:13 > 0:37:17I was here sitting and just taking my tea.
0:37:17 > 0:37:20When I look around, it's locked there.
0:37:20 > 0:37:24We were scared maybe she falls down, you know.
0:37:24 > 0:37:26'Thanks to the speedy rescue,
0:37:26 > 0:37:31'the family has been spared too much distress.'
0:37:34 > 0:37:40When a deer is at the bottom of a cliff, it's an unusual call-out for the Lifeboat.
0:37:40 > 0:37:43The crew's worried that someone will attempt a rescue.
0:37:43 > 0:37:46Two of the crew were Tom and Ollie.
0:37:46 > 0:37:50Let's look at what you could see when you got there.
0:37:50 > 0:37:55This is from the top of your helmet. It's a camera on the top.
0:37:55 > 0:37:59You seem to have scared this deer. Look what happens.
0:38:00 > 0:38:03I went ashore and scared the deer into the water.
0:38:03 > 0:38:07I had to enter the water slightly behind it
0:38:07 > 0:38:11and coax it back to where it had jumped off.
0:38:11 > 0:38:15After ten minutes of to-ing and fro-ing,
0:38:15 > 0:38:17I managed to get hold of it.
0:38:17 > 0:38:20- You were the helmsman in the boat. - Yeah.
0:38:20 > 0:38:23What were you doing at that point?
0:38:23 > 0:38:28We put Ollie in with a line around him so we could get him out
0:38:28 > 0:38:31if we needed to, because it was quite swelly.
0:38:31 > 0:38:35He was connected to me so where he went I had to go.
0:38:35 > 0:38:38So we were going backwards and forwards.
0:38:38 > 0:38:42Once the deer tired, Ollie managed to get hold of it
0:38:42 > 0:38:44and drag him back to safety.
0:38:44 > 0:38:49- You've done this thing before, so you had a clue what to do?- Yeah.
0:38:49 > 0:38:53- A couple of years ago. - Amazing! You put it round its neck.
0:38:53 > 0:38:59It was too tired to get on the rock so I pounced and got hold of it.
0:38:59 > 0:39:04In the boat, it's quite calm. Why do you think that is?
0:39:04 > 0:39:08Scared and tired. It had been there for quite a while.
0:39:08 > 0:39:11You talk about the swells being quite big.
0:39:11 > 0:39:16You can see that it looks like quite dangerous water.
0:39:16 > 0:39:18What decision process do you have?
0:39:18 > 0:39:22Well, it's a bit of a mean thing to say, I suppose,
0:39:22 > 0:39:25but as it's only a deer,
0:39:25 > 0:39:28I'm not going to risk the crew or the boat
0:39:28 > 0:39:31as much as we would if it was a person.
0:39:31 > 0:39:36We assessed the situation and said to Ollie, "Keep the rope on you."
0:39:36 > 0:39:40When you're rescuing someone, they want to be rescued.
0:39:40 > 0:39:44A deer is a difficult thing to be dealing with.
0:39:44 > 0:39:47They're very hard to get hold of.
0:39:47 > 0:39:51With a person, you don't always put a man ashore. You say, "Jump!"
0:39:51 > 0:39:54Which, with a deer, doesn't really work!
0:39:54 > 0:39:59The deer seemed to be happy in the boat. What did you do with it?
0:39:59 > 0:40:03We took it round the next bay round, Dalston Bay.
0:40:03 > 0:40:07Went into the beach. Me and Ollie carried it ashore.
0:40:07 > 0:40:12Then, like nothing had happened, it walked off into the woods there.
0:40:12 > 0:40:17- Why do you think it was there?- I had a conversation with a friend, a vet.
0:40:17 > 0:40:20He thinks that they eat the seaweed.
0:40:20 > 0:40:26Whether it had gone down and got the tides wrong, got cut off and got trapped...
0:40:26 > 0:40:30- I think it had been there for a little while.- OK.
0:40:30 > 0:40:34- Not the first time you've rescued a deer. Other animals?- Dogs.
0:40:34 > 0:40:38- The only other thing we go in for. - Dogs not on the lead.
0:40:38 > 0:40:42Dogs chasing birds and disappearing over the cliff.
0:40:42 > 0:40:47- We've had, probably, three deer. - Two deer and three or four dogs.
0:40:47 > 0:40:50Good work, guys! Thank you. Nick.
0:40:50 > 0:40:55You would not believe what people call emergency services about.
0:40:55 > 0:41:00There's a good example of that here. Are we able to interrupt you, Jan?
0:41:00 > 0:41:02Yes.
0:41:02 > 0:41:06Talking about people calling for weird reasons.
0:41:06 > 0:41:09- You had one from a foreign lady... - A 999 call.
0:41:09 > 0:41:14A female screaming. We contacted the interpreter service.
0:41:14 > 0:41:18It's a three-way conversation. They interpret for us.
0:41:18 > 0:41:23All we managed to get was that someone was in her bathroom.
0:41:23 > 0:41:27- They couldn't get anything further. - She was very upset.- Yeah.
0:41:27 > 0:41:31We graded the call 1 and got someone there as soon as we could.
0:41:31 > 0:41:37It turned out to be an argument over whose turn it was to go in the bathroom.
0:41:37 > 0:41:41- That's all it was.- No? Between two flatmates?- Yeah.
0:41:41 > 0:41:44The time of the call, you don't know that.
0:41:44 > 0:41:49Without the interpreting service's help, we wouldn't have known...
0:41:49 > 0:41:55- A woman rang because her daughter was painting her bedroom without permission.- Yeah.
0:41:55 > 0:42:02Use them for real emergencies, otherwise you clog up the lines and they can't look after people.
0:42:02 > 0:42:07- Thank you very much.- Thanks.- Just to update you on the New Forest.
0:42:07 > 0:42:12Vicky has been on that in the New Forest section over there.
0:42:12 > 0:42:17Concentrating very hard. Turns out that the horse is a stallion.
0:42:17 > 0:42:21It's got very territorial cos it's out "covering" the mares,
0:42:21 > 0:42:25has decided it wants the picnic this person had...
0:42:25 > 0:42:27- So he went and got it?- Yeah.
0:42:27 > 0:42:32Kicked him. He's gone off to the hospital with bruising.
0:42:32 > 0:42:37They'll take the stallions in soon. They're out to make new baby horses.
0:42:37 > 0:42:40- Does she know this stallion? - She does.
0:42:40 > 0:42:44She has a horse and that horse's father is the stallion.
0:42:44 > 0:42:46The connections are incredible.
0:42:46 > 0:42:51What an extraordinary day. The guy who fell through the roof!
0:42:51 > 0:42:57It's an amazing range of calls - bombs which weren't bombs, animals.
0:42:57 > 0:43:02- A busy day!- There'll be another busy day soon on Real Rescues.- Bye.
0:43:26 > 0:43:28Subtitles by Red Bee Media Ltd