0:00:02 > 0:00:05Today on Real Rescues, stuck between a rock and a wet place,
0:00:05 > 0:00:07six friends stranded by the tide
0:00:07 > 0:00:11and looming dangerously above them, is a crumbling cliff face.
0:00:11 > 0:00:13And a little girl dials 999.
0:00:13 > 0:00:16It's a call that might just save her mum's life.
0:00:47 > 0:00:49- Hello.- Welcome to Real Rescues.
0:00:49 > 0:00:51Busy times here at Hampshire's Police Control Room.
0:00:51 > 0:00:54An emergency call comes through every 20 seconds.
0:00:54 > 0:00:58At the moment they're dealing with about 60 ongoing incidents.
0:00:58 > 0:01:00We can speak to one of the supervisors, Mark.
0:01:00 > 0:01:03This is the second-in-command desk, isn't it?
0:01:03 > 0:01:05How busy is it at the moment?
0:01:05 > 0:01:06It's ticking over.
0:01:06 > 0:01:10About 60 incidents right now across Hampshire and the Isle of Wight.
0:01:10 > 0:01:12We've got more phone calls coming in.
0:01:12 > 0:01:1560 sounds like a lot to me, so how do you prioritise?
0:01:15 > 0:01:18Yeah, it's a bit tricky. We've only got so many officers,
0:01:18 > 0:01:20but we look at each individual job.
0:01:20 > 0:01:25If life is at risk or anything's happening there and then, that's our main priority.
0:01:25 > 0:01:28We need to get an officer out straight away.
0:01:28 > 0:01:32It's saying, "What's the most urgent?" and working our way down.
0:01:32 > 0:01:35When they're urgent, some need particular care, don't they?
0:01:35 > 0:01:39I've noticed you guys get up and walk over to where the calls come in. Why?
0:01:39 > 0:01:41We've got various control desks,
0:01:41 > 0:01:46so as soon as they highlight something as more urgent, they will call us as supervisors over,
0:01:46 > 0:01:50we'll go over to the desk, to provide further advice,
0:01:50 > 0:01:54and let the boss know, the Inspector, and make sure he's aware of it when need be.
0:01:54 > 0:01:58He's sitting behind you, so he can hear what's going on.
0:01:58 > 0:02:02- Yeah, he's right there. - He's busy at the moment. More from you later. Thanks, Mark.
0:02:02 > 0:02:06Let's get started on our rescue stories from around the country.
0:02:06 > 0:02:09A normally picturesque road in the North Yorkshire Moors
0:02:09 > 0:02:11is transformed into a disaster zone.
0:02:11 > 0:02:14A motorbike has collided with a car, head-on.
0:02:17 > 0:02:19The Great North Air Ambulance crew
0:02:19 > 0:02:22have been sent to a report of a road accident.
0:02:24 > 0:02:26It's happened deep in the North Yorkshire Moors.
0:02:47 > 0:02:51Motorcycle accidents are a regular call-out for the Air Ambulance,
0:02:51 > 0:02:54and they're often the most badly injured.
0:03:02 > 0:03:04A paramedic in a rapid response vehicle
0:03:04 > 0:03:06has already reached the scene.
0:03:06 > 0:03:10There's been a head-on collision between a motorbike and a car.
0:03:10 > 0:03:12The damage shows exactly what happened.
0:03:12 > 0:03:15The bike has ploughed right into the car.
0:03:15 > 0:03:19The rider's come off and made a large dent at the top of the windscreen.
0:03:21 > 0:03:25The good news is that the 17-year-old motorcyclist, Brian,
0:03:25 > 0:03:28is conscious and breathing, but he's in a lot of pain...
0:03:28 > 0:03:30HE GROANS
0:03:30 > 0:03:32Hang on.
0:03:32 > 0:03:35..and has clearly broken bones in his left arm.
0:03:35 > 0:03:39OK, love? All right, sweetheart. Let's have a little look at that.
0:03:39 > 0:03:42I'm just going to cut your jacket.
0:03:42 > 0:03:44All right, love?
0:03:45 > 0:03:48Brian is Dutch and he's on holiday with his father, Joff,
0:03:48 > 0:03:50who's helping to translate.
0:03:55 > 0:03:57Yeah.
0:03:57 > 0:03:59How long have you been on holiday for?
0:04:01 > 0:04:04- Oh. That's not a good start.- No.
0:04:04 > 0:04:09OK, love, we're just going to pop this collar round your neck. Have you got his head?
0:04:09 > 0:04:11Joff witnessed his son's accident.
0:04:11 > 0:04:16Brian was weaving across the road to take his bike to a parking space on the other side.
0:04:16 > 0:04:19He was going uphill when a car came over the brow.
0:04:21 > 0:04:24The car driver, Joe, looks shaken.
0:04:24 > 0:04:26Jane goes to check he's OK.
0:04:26 > 0:04:29You all right, love?
0:04:31 > 0:04:32Yeah, you feel all right.
0:04:32 > 0:04:34Do you want to go to hospital?
0:04:34 > 0:04:38Sure? Do you want to just have a sit on that edge for me, love?
0:04:38 > 0:04:41Physically, Joe seems OK.
0:04:41 > 0:04:44He was on his way to have his wedding suit fitted
0:04:44 > 0:04:46before his day took a shocking turn.
0:04:48 > 0:04:51Brian's left side from his shoulder to the wrist
0:04:51 > 0:04:53took the full force of the collision.
0:04:55 > 0:04:59Brian, we're going to pop a tiny needle into one of your veins
0:04:59 > 0:05:01for the pain you've got in that arm, OK, love?
0:05:01 > 0:05:05Little bit uncomfortable, just for a second, pet.
0:05:05 > 0:05:08Um, this is just some intravenous morphine
0:05:08 > 0:05:10that we make up,
0:05:10 > 0:05:12so we'll give Brian a bit now.
0:05:12 > 0:05:14He's a young, fit, healthy lad.
0:05:15 > 0:05:19So it should make his journey a little bit more comfortable.
0:05:19 > 0:05:22You'll feel a little bit light-headed, all right?
0:05:22 > 0:05:24Yeah?
0:05:27 > 0:05:29The soothing effect of the morphine
0:05:29 > 0:05:32means they can now properly examine him.
0:05:32 > 0:05:37Jane cuts away clothing so they can check all over with minimal movement.
0:05:37 > 0:05:40Let's have a look at your arm, see what's happening.
0:05:40 > 0:05:42Whereabouts was it painful, Brian?
0:05:45 > 0:05:47Anything there?
0:05:48 > 0:05:50No?
0:05:51 > 0:05:53Can you move those fingers, Brian?
0:05:53 > 0:05:55Can you move the fingers?
0:05:55 > 0:05:57He's got a good pulse there.
0:05:57 > 0:05:59Can you feel me touching there?
0:05:59 > 0:06:00You can? OK.
0:06:00 > 0:06:02And can you feel me touching there?
0:06:02 > 0:06:04- Excellent.- OK?
0:06:04 > 0:06:07- HE GROANS - All right, sweetheart, all right.
0:06:07 > 0:06:11We'll put that in a special splint to keep it nice and still, OK?
0:06:11 > 0:06:13They can't take Brian to hospital
0:06:13 > 0:06:18until they protect and stabilise the fractures in his arm.
0:06:18 > 0:06:21For the next few seconds, he'll need to be brave.
0:06:21 > 0:06:25We're going to put something around it, OK, to make it more comfortable.
0:06:25 > 0:06:27OK, mate?
0:06:29 > 0:06:31Just going to put your arm straight, Brian.
0:06:31 > 0:06:33Just... Brian...
0:06:33 > 0:06:34Relax it, OK? Make it soft.
0:06:34 > 0:06:37Just need you to lay it down by your side, chick.
0:06:37 > 0:06:39Well done, pet.
0:06:39 > 0:06:41I know it's painful, sweetheart.
0:06:41 > 0:06:43- HE GROANS - Well done, Brian.- OK, love.
0:06:45 > 0:06:47OK, sweetheart.
0:06:50 > 0:06:53OK, well done, Brian. How does that feel now, mate?
0:06:53 > 0:06:57Next, the team gently ease him onto a scoop stretcher.
0:06:58 > 0:07:01Pelvic injuries often result from these kind of accidents
0:07:01 > 0:07:05so they put straps around his hips to keep his pelvis still,
0:07:05 > 0:07:08in case there are any hidden breaks.
0:07:08 > 0:07:09OK? Ready?
0:07:09 > 0:07:11One, two, three.
0:07:14 > 0:07:17Joe, the car driver, can only watch on.
0:07:17 > 0:07:21It may not seem like it now, but Brian has actually been lucky.
0:07:21 > 0:07:24It was his shoulder that hit the windscreen.
0:07:24 > 0:07:28Had it been his head, things could have been far worse.
0:07:32 > 0:07:35OK, we're going to load feet first, everybody, all right?
0:07:37 > 0:07:40Keep it up as high as we can, that's lovely.
0:07:40 > 0:07:42- HE GROANS - All right, sweetheart.
0:07:45 > 0:07:48Brian will be taken to the James Cook Hospital in Middlesbrough.
0:07:48 > 0:07:50Dad will catch up with him later.
0:07:50 > 0:07:53This is not the holiday they'd bargained for.
0:07:53 > 0:07:55OK?
0:07:57 > 0:08:01Dad, can I ask a couple of questions? Is he normally fit and well?
0:08:01 > 0:08:02- Yeah.- No medications?- No.
0:08:02 > 0:08:04All right, brilliant.
0:08:07 > 0:08:12A journey that would usually take 45 minutes on the moors' winding roads,
0:08:12 > 0:08:14takes just seven minutes by helicopter.
0:08:28 > 0:08:31Brian is still in a considerable amount of pain.
0:08:31 > 0:08:32One, two, three.
0:08:32 > 0:08:35His stay in the UK could be a prolonged one.
0:08:38 > 0:08:40It was a very bad accident.
0:08:40 > 0:08:42Brian broke his shoulder and wrist,
0:08:42 > 0:08:44and it's taken nearly two months to recover.
0:08:44 > 0:08:46But it hasn't put him off bikes.
0:08:46 > 0:08:49Brian's training to be a motorbike mechanic.
0:08:49 > 0:08:53We're going to chat to Susi Oliphant, one of the controllers here,
0:08:53 > 0:08:55to talk about a particularly unpleasant kind of criminal
0:08:55 > 0:08:58who takes advantage of elderly and infirm people,
0:08:58 > 0:09:01and they take advantage and grab money off them.
0:09:01 > 0:09:03We have an incident to talk about.
0:09:03 > 0:09:06People who take advantage of the elderly,
0:09:06 > 0:09:09you had a call regarding this recently, didn't you?
0:09:09 > 0:09:12Yeah, we had a phone call from Trading Standards,
0:09:12 > 0:09:15asking us to go and speak to an elderly gent in his nineties.
0:09:15 > 0:09:18He was falling victim of a mailing scam.
0:09:18 > 0:09:21He withdrew £100 out of his bank account
0:09:21 > 0:09:22and went to the Post Office
0:09:22 > 0:09:25to deposit it into an account for a John Smith,
0:09:25 > 0:09:27who was described as an Asian male.
0:09:27 > 0:09:29The Post Office got wind of it.
0:09:29 > 0:09:34They phoned Trading Standards, who phoned us and asked if we could go and speak to him.
0:09:34 > 0:09:38Obviously John Smith a made-up name, and doesn't fit with the description.
0:09:38 > 0:09:42Just out of interest, the police then went and had a chat with him.
0:09:42 > 0:09:46Very difficult. You can't say, "You can't put your money into this."
0:09:46 > 0:09:51- But there's some terrible scams. - It's the second time he'd fallen victim of it.
0:09:51 > 0:09:54He'd done it before and withdrew £200 from his account,
0:09:54 > 0:09:56and the same kind of thing happened.
0:09:56 > 0:09:58So he was kind of aware,
0:09:58 > 0:10:00but I think they... they make it look pretty
0:10:00 > 0:10:05and say, "If you give us £100, we'll give you a holiday or so much money back,"
0:10:05 > 0:10:09and of course, people find it attractive and they do it.
0:10:09 > 0:10:13Yeah. I didn't know that the police will go round and have a chat.
0:10:13 > 0:10:17So if somebody you know is confused and getting caught up in these things,
0:10:17 > 0:10:21the police will come, if you have a chat with the local community police,
0:10:21 > 0:10:23and explain why it's not a good idea.
0:10:23 > 0:10:25- Susi, thanks.- OK.
0:10:25 > 0:10:28Victoria must have been a very proud mum,
0:10:28 > 0:10:30not only when her daughter Olivia
0:10:30 > 0:10:32took her first steps or said her first words,
0:10:32 > 0:10:35but when she dialled 999 for the first time.
0:10:35 > 0:10:38It was a call that potentially saved Victoria's life
0:10:38 > 0:10:40and here is the actual recording.
0:12:28 > 0:12:31The "Ah, bless" came from Lyndsey who took the call.
0:12:31 > 0:12:34Olivia is here, who made the call, and her mum Victoria.
0:12:34 > 0:12:37Victoria, amazing that she managed to do that.
0:12:37 > 0:12:39- I'm so proud.- Ahh.
0:12:39 > 0:12:43Tell us what was going on. You have epilepsy, don't you?
0:12:43 > 0:12:45I do, yeah, and I had tonsillitis,
0:12:45 > 0:12:48and my temperature was way up.
0:12:48 > 0:12:51So the seizure was a bit different than normal.
0:12:51 > 0:12:54And you told me earlier, you have fits every day, don't you?
0:12:54 > 0:12:57- Yeah.- But this one was a bit different.
0:12:57 > 0:12:59How do you know about the three-minute rule?
0:12:59 > 0:13:02She was to call after three minutes, wasn't she?
0:13:02 > 0:13:07It's a general rule that if an epileptic has a fit for more than three minutes,
0:13:07 > 0:13:10somebody needs to look into emergency services.
0:13:10 > 0:13:12Olivia, you did brilliantly.
0:13:12 > 0:13:15How did you measure those three minutes?
0:13:15 > 0:13:19Um, well, I learned in reception
0:13:19 > 0:13:22and my mum tells me sometimes
0:13:22 > 0:13:26that when it's half of a minute,
0:13:26 > 0:13:30you need to wait until it gets to the 12, then you can count the minute.
0:13:30 > 0:13:32So you looked at the clock, didn't you?
0:13:32 > 0:13:37- You counted three and you knew that meant you needed to call the ambulance.- Yeah.
0:13:37 > 0:13:41- You called somebody else first, didn't you?- Yeah, my granddad.
0:13:41 > 0:13:44Cos I didn't know what the address was and everything.
0:13:44 > 0:13:46So I just called.
0:13:46 > 0:13:49Oh, you're so clever.
0:13:49 > 0:13:53And when granddad arrived, were you quite pleased? And the ambulance?
0:13:53 > 0:13:57- Brilliant. Lyndsey, this is the first time you've met her.- Yes.
0:13:57 > 0:14:01It's been quite an emotional day today, and to listen to the call.
0:14:01 > 0:14:05Because she was only four, to be that clear and all the rest of it.
0:14:05 > 0:14:07- It's incredible, isn't it? - She's just amazing.
0:14:07 > 0:14:09You've got a little girl, haven't you?
0:14:09 > 0:14:12I have. Hopefully she'll follow in Olivia's footsteps
0:14:12 > 0:14:14cos she's just an inspiration
0:14:14 > 0:14:15to everybody.
0:14:15 > 0:14:17Little star, aren't you?
0:14:17 > 0:14:19How do you talk specially to children?
0:14:19 > 0:14:21Do you have to change the language?
0:14:21 > 0:14:24We've got set protocols within working guidelines
0:14:24 > 0:14:27that we have to follow on emergency calls, obviously.
0:14:27 > 0:14:30But when the call came through, I could tell,
0:14:30 > 0:14:33the voice and everything, it was a little girl,
0:14:33 > 0:14:38so I just adapted the situation to make Olivia feel more comfortable.
0:14:38 > 0:14:41And Olivia, sometimes do you have to look at the clock again?
0:14:41 > 0:14:45Do you time when Mum's having her fits all the time?
0:14:45 > 0:14:48Well, she had one on the landing, like, last year.
0:14:48 > 0:14:54But there wasn't a clock, and it just... it was a short one,
0:14:54 > 0:14:58so I knew it was like, not going to end that long.
0:14:58 > 0:15:01It's an amazing responsibility she has, actually, isn't it?
0:15:01 > 0:15:05Yeah, and for me, it's like, I have to teach her these things.
0:15:05 > 0:15:10I don't want to put her in a position where it's life-threatening and she can't deal with it.
0:15:10 > 0:15:13But Lyndsey on the phone was brilliant.
0:15:13 > 0:15:15So actually, that call is a lifesaver for you.
0:15:15 > 0:15:20Yeah. I mean I don't think she would have given that much information
0:15:20 > 0:15:24if Lyndsey hadn't been adapting it to a child. That's really important.
0:15:24 > 0:15:27Brilliant. Olivia, thank you for coming to see us.
0:15:27 > 0:15:30Thank you all. Absolutely lovely to hear you and meet you.
0:15:30 > 0:15:32Ah, didn't she do well?
0:15:32 > 0:15:35The controllers here go through a long process of training
0:15:35 > 0:15:38to be able to handle the different types of calls.
0:15:38 > 0:15:41Moving on, then. Vera Lynn once sang,
0:15:41 > 0:15:43# There'll be bluebirds over
0:15:43 > 0:15:45# The white cliffs of Dover... #
0:15:45 > 0:15:49Notice none of them are joining in. Maybe it's not their kind of song.
0:15:49 > 0:15:54There weren't any bluebirds over the white cliffs of Dover for these six boys from Kent.
0:15:54 > 0:15:56They're about to be surrounded by an RNLI lifeboat,
0:15:56 > 0:16:00Coastguard Rescue, and a Belgian Air Force helicopter.
0:16:00 > 0:16:04The Dover lifeboat is heading to the white cliffs,
0:16:04 > 0:16:06scrambled by the Coastguard.
0:16:06 > 0:16:09These pictures are being recorded by a camera
0:16:09 > 0:16:13fixed to the helmet of one of the lifeboat volunteers.
0:16:13 > 0:16:15I think they're under... on the grass,
0:16:15 > 0:16:19through that bit that's coming down, in the middle of the grass.
0:16:19 > 0:16:21I can see red there.
0:16:21 > 0:16:25The lifeboat crew can just about make out the six teenage boys.
0:16:25 > 0:16:27They're on a ledge.
0:16:27 > 0:16:30They climbed up 100 feet from the beach, but they can't get down.
0:16:30 > 0:16:32The tide has cut them off.
0:16:32 > 0:16:36- You might be able to shout up to them.- Yeah.
0:16:36 > 0:16:37The ledge is wide and grassy,
0:16:37 > 0:16:41but there's no escape until the tide goes out in six hours.
0:16:41 > 0:16:45During that time, the boys are at risk from rock falls.
0:16:45 > 0:16:47Bit of swell there so be careful.
0:16:47 > 0:16:49As the lifeboat continues its approach,
0:16:49 > 0:16:52at the top of the cliff, the Coastguard Rescue volunteers
0:16:52 > 0:16:56are preparing to lower a man down by a pulley.
0:16:56 > 0:16:57It's a staggering drop,
0:16:57 > 0:17:00and the cliffs are some of the UK's steepest.
0:17:00 > 0:17:01The height I had to get down
0:17:02 > 0:17:03to get down to where they were
0:17:03 > 0:17:06was in the order of about 200 feet.
0:17:06 > 0:17:08And that is a sheer drop.
0:17:08 > 0:17:12The major concern for their safety was obviously the rock falls.
0:17:12 > 0:17:14People standing around looking over the edge.
0:17:14 > 0:17:18Someone may have actually fallen down to where they were,
0:17:18 > 0:17:20and become a casualty themself.
0:17:20 > 0:17:22Pieces of rock may have fallen.
0:17:22 > 0:17:25Typically you get several hundred tonnes falling at one point.
0:17:28 > 0:17:32Lifeboat rescuers are now on the small Y Boat.
0:17:32 > 0:17:35They're going to attempt to land on the rocky cliffs.
0:17:35 > 0:17:37Hello, can you hear me?
0:17:37 > 0:17:38SHOUTING
0:17:38 > 0:17:41How did you get up there?
0:17:41 > 0:17:43The boys managed to climb up to look for a cave,
0:17:43 > 0:17:49but getting them back down with the waves crashing around them, will be much tougher.
0:17:51 > 0:17:53Pictures from Steve's camera
0:17:53 > 0:17:57reveal just how difficult it is to climb over these rocks.
0:17:57 > 0:17:59It's very crumbly, very loose,
0:17:59 > 0:18:01and, er, dangerous.
0:18:01 > 0:18:06It became pretty clear that it was going to be pretty dicey.
0:18:06 > 0:18:08The white cliffs, once they get wet,
0:18:08 > 0:18:10they can be very, very slippery.
0:18:10 > 0:18:13It wouldn't have improved their situation
0:18:13 > 0:18:14to get them to clamber down,
0:18:14 > 0:18:16then clamber through rocks,
0:18:16 > 0:18:19through nasty sea conditions at the base of the cliffs
0:18:19 > 0:18:22with quite a lot of swell and breaking water.
0:18:22 > 0:18:24Ken has come to a similar conclusion
0:18:24 > 0:18:26after reaching the ledge from the top.
0:18:26 > 0:18:31And it was also deemed that it would have been a very long job
0:18:31 > 0:18:35to take them one at a time back up the cliff by cliff lines.
0:18:35 > 0:18:39Um, so we very quickly assessed the situation
0:18:39 > 0:18:42and decided the best way to get them back
0:18:42 > 0:18:44would be to scramble a helicopter.
0:18:44 > 0:18:46It's clear that the only way out
0:18:46 > 0:18:48is going to be by Sea Rescue helicopter.
0:18:48 > 0:18:50While they wait for the airlift,
0:18:50 > 0:18:53there's still a real risk from falling debris.
0:18:53 > 0:18:56Steve and his crew are doing everything to protect the boys.
0:18:56 > 0:18:58He's sent for hard helmets,
0:18:58 > 0:19:01but even getting them up the rocks is proving difficult.
0:19:01 > 0:19:04I'm no climber, so I was just looking around,
0:19:04 > 0:19:07trying to find the easiest route up for me.
0:19:07 > 0:19:09And wearing those dry suits,
0:19:09 > 0:19:11they're not the easiest things to walk about in,
0:19:11 > 0:19:13let alone clamber over rocks.
0:19:13 > 0:19:15Even once you've passed the wet bit,
0:19:15 > 0:19:20you're getting covered in chalk and dust and dirt from the cliff anyway.
0:19:20 > 0:19:24He's managed to get close enough to throw a rope up to the ledge.
0:19:24 > 0:19:27Ken hauls the helmets over the last stretch.
0:19:27 > 0:19:30They're one short, so Steve has given up his own helmet
0:19:30 > 0:19:32with the camera still attached.
0:19:32 > 0:19:34Ken makes sure they're fitted correctly.
0:19:34 > 0:19:39That's a headcam one for when they're coming in to assess a situation.
0:19:39 > 0:19:41They can relay it back to the boat.
0:19:41 > 0:19:45The boys are in good humour, relieved that help is at hand.
0:19:45 > 0:19:48'They were all having a bit of a laugh and a joke about it,
0:19:48 > 0:19:52'I think about the unfortunate incident they found themselves in.
0:19:52 > 0:19:54'You know, they've realised that
0:19:54 > 0:19:58'they've followed someone's directions up to this cave, and it's not there,
0:19:58 > 0:20:02'and they've realised that they've had their leg pulled.
0:20:02 > 0:20:03'They were in good spirits.
0:20:03 > 0:20:06'Um, you know, very good lads.'
0:20:06 > 0:20:10They were unfortunately in the wrong place at the wrong time,
0:20:10 > 0:20:11and they got caught out.
0:20:11 > 0:20:16A Sea King rescue helicopter from the Belgian Air Force is in the area.
0:20:16 > 0:20:19The Coastguard has tasked it to head to the cliffs.
0:20:19 > 0:20:22On the ledge, Ken prepares the teenagers for the lift.
0:20:33 > 0:20:37As the helicopter arrives, the boys can't wait to get on board.
0:20:45 > 0:20:49Helmets will protect them from any debris dislodged by the downdraught.
0:20:50 > 0:20:54As the winch man comes down, Ken gets one of the boys ready.
0:20:56 > 0:21:01The others look on as he makes the 200-foot journey to safety.
0:21:06 > 0:21:07Each one takes his turn.
0:21:09 > 0:21:11It's a moment they'll never forget.
0:21:32 > 0:21:37All six are safe, but this whole episode could have ended so differently.
0:21:37 > 0:21:39Ken has some words of advice.
0:21:39 > 0:21:42If anybody wants to explore the white cliffs,
0:21:42 > 0:21:46and want to get down on the beaches by the various paths there are,
0:21:46 > 0:21:47some of them not very good,
0:21:47 > 0:21:51please, please, please look at the tide tables,
0:21:51 > 0:21:52look at the weather,
0:21:52 > 0:21:55and if in doubt, give the local Coastguard a ring first
0:21:55 > 0:21:58to get their advice and their information.
0:22:00 > 0:22:05Still to come on Real Rescues, forensics are called to a high-speed crash on a roundabout.
0:22:05 > 0:22:08While the passenger is cut from the wreckage,
0:22:08 > 0:22:11crash scene investigators comb every inch for evidence.
0:22:11 > 0:22:14And the volunteers we all rely on.
0:22:14 > 0:22:18There's the radio DJ, the managing director,
0:22:18 > 0:22:19the gardening enthusiast,
0:22:19 > 0:22:22the chef, and the plumber,
0:22:22 > 0:22:25all leading double lives as...
0:22:25 > 0:22:26lifeboat man,
0:22:26 > 0:22:28First Responder, Search and Rescue,
0:22:28 > 0:22:32Street Pastor, and Fire Support Volunteer.
0:22:35 > 0:22:37They're busy here, lots of calls from the motorway.
0:22:37 > 0:22:42If you look on the screen, you can see there's a build-up of traffic.
0:22:42 > 0:22:43It's just frozen now,
0:22:43 > 0:22:47but I think we can find out from Mark, what's that all about.
0:22:47 > 0:22:50You've got a problem on the M27 this morning, haven't you?
0:22:50 > 0:22:53We've just had a couple of 999 calls about a broken-down bus.
0:22:54 > 0:22:56It's either broken down or got a flat tyre.
0:22:56 > 0:23:00It's full of children, possibly special-needs children with their carers.
0:23:00 > 0:23:02That's just come in now.
0:23:02 > 0:23:05We've got it on camera, we're just deploying a unit.
0:23:05 > 0:23:08You've contacted the families, so they know what's going on.
0:23:08 > 0:23:11- It's important to sort it out, isn't it?- Of course.
0:23:11 > 0:23:13We're concerned about the children,
0:23:13 > 0:23:17but also it's causing major tailbacks so we need to get it freed.
0:23:17 > 0:23:21OK, thank you very much, Mark, we'll get more on that later.
0:23:21 > 0:23:24Hayacinths, crocuses, pansies and primroses,
0:23:24 > 0:23:26it's springtime at the Oaktree Garden Centre,
0:23:26 > 0:23:29and the locals are coming to soak up the sights and smells,
0:23:29 > 0:23:31all except Jenny, that is.
0:23:31 > 0:23:35Her daughter has to dial 999 before they've even made it past the cafe.
0:23:43 > 0:23:46Paramedic Debbie Morse is heading out in a fast response car
0:23:46 > 0:23:50after an unusual emergency call has come in.
0:23:50 > 0:23:52Er, we're going to a 72-year-old female,
0:23:52 > 0:23:54it sounds like at a garden centre,
0:23:54 > 0:23:58and we've been so far given that she has a history of heart trouble.
0:23:58 > 0:24:01We'll just have to take a full set of observations
0:24:01 > 0:24:05and find out for ourselves what's going on when we get there.
0:24:05 > 0:24:08Debbie is met in the garden centre car park
0:24:08 > 0:24:11by Catherine, the sick woman's daughter.
0:24:11 > 0:24:12What's actually happened?
0:24:12 > 0:24:14- She has fibrillation.- Right, OK.
0:24:14 > 0:24:18She had something to eat, a cup of tea and something to eat,
0:24:18 > 0:24:21then she gets this thing that her eyes, she can't see.
0:24:21 > 0:24:23Unfocused and feeling sick,
0:24:23 > 0:24:25she has got a cold as well.
0:24:25 > 0:24:26She leads Debbie to the cafe
0:24:26 > 0:24:29where her mother Jenny is feeling very unwell.
0:24:29 > 0:24:33OK, apart from the cold, how are you feeling the last couple of days?
0:24:33 > 0:24:37- Rough. - Rough. That's other than the cold?
0:24:37 > 0:24:39I stayed at home yesterday.
0:24:39 > 0:24:42My eyes started glazing over. I couldn't...
0:24:42 > 0:24:44- There was a grey cloud in front of my eyes.- OK.
0:24:44 > 0:24:47- And you have that on a regular basis? - No, not usually.
0:24:47 > 0:24:51- The times she's had it, we've taken her to the hospital.- Yeah.
0:24:51 > 0:24:54Jenny thought a trip to the garden centre might perk her up,
0:24:54 > 0:24:57but instead, her condition has worsened.
0:24:57 > 0:24:59Despite her mum playing it down,
0:24:59 > 0:25:02Catherine was concerned enough to call 999.
0:25:02 > 0:25:05Have you had any pain in the last week, couple of days?
0:25:05 > 0:25:07Not really.
0:25:07 > 0:25:10She's been feeling lousy for the last few weeks.
0:25:10 > 0:25:13Debbie attaches an electrocardiograph machine to Jenny
0:25:13 > 0:25:16so that she can see what's going on with her heart.
0:25:16 > 0:25:19Your daughter said you might be having a pacemaker?
0:25:19 > 0:25:23Well, there was some suggestion at one time.
0:25:23 > 0:25:27Jenny has been suffering from a recurring irregular heartbeat.
0:25:27 > 0:25:30It reduces her blood pressure and can affect her vision.
0:25:30 > 0:25:33A bit of oxygen. A small amount, but it will help.
0:25:33 > 0:25:37She's had treatment to try and correct the problem, but it's refusing to go away.
0:25:37 > 0:25:39What things is it showing?
0:25:39 > 0:25:42Your ECG's just showing some elevations of certain areas,
0:25:42 > 0:25:45which could be indicative of a heart attack,
0:25:45 > 0:25:47but because you've got an ongoing history,
0:25:47 > 0:25:51I'm not sure what's old and what's new, so I can't take a chance.
0:25:51 > 0:25:55It's an anxious time for Jenny's two daughters, Catherine and Marianna.
0:25:55 > 0:25:58They've been worried by their mother's health,
0:25:58 > 0:26:00and visit her daily.
0:26:00 > 0:26:02Pulse is 90 to 100.
0:26:02 > 0:26:04So that's normal, it's not disastrous?
0:26:04 > 0:26:08It's just a bit on the low side, that's all.
0:26:08 > 0:26:10OK.
0:26:10 > 0:26:12Debbie has called for an ambulance.
0:26:12 > 0:26:15Its siren cuts across the tranquility of the garden centre.
0:26:15 > 0:26:18This wasn't what Jenny had planned.
0:26:18 > 0:26:20I don't believe this.
0:26:21 > 0:26:24Go out for a nice, quiet morning coffee and...
0:26:26 > 0:26:29Vicky and Andy will be taking Jenny to hospital.
0:26:29 > 0:26:33Despite all the fuss, she's remained in good spirits.
0:26:33 > 0:26:34My eyes went funny.
0:26:34 > 0:26:38Apparently that's normal for her, for her eyes to go all funny.
0:26:38 > 0:26:39When all this happens.
0:26:39 > 0:26:41Sharp scratch.
0:26:41 > 0:26:45Before they leave, Debbie wants to put an intravenous line into Jenny's arm,
0:26:45 > 0:26:49just as a precaution, in case she needs emergency medication.
0:26:49 > 0:26:52Did you get your plants you wanted?
0:26:52 > 0:26:55No, I came to look for plants but I couldn't...
0:26:55 > 0:26:56I haven't managed to.
0:26:56 > 0:26:59Right, squeeze my hand. That's OK, no problem.
0:26:59 > 0:27:01So it's not hurting.
0:27:01 > 0:27:02At the moment.
0:27:02 > 0:27:05It's done. That was very good, actually.
0:27:08 > 0:27:11Jenny walked in, but she'll have to be wheeled out.
0:27:12 > 0:27:15- How's that sound?- All right.
0:27:15 > 0:27:18- We're going to take you backwards, OK?- Oh, here we go.
0:27:18 > 0:27:20We'll get you down the steps. All right?
0:27:20 > 0:27:22- On three, then. One, two, three. - Whur!
0:27:22 > 0:27:25Up you come. You're perfectly safe, OK? Don't worry.
0:27:25 > 0:27:28The family's trip out may have been spoiled,
0:27:28 > 0:27:32but at least the check-up in hospital will reassure Jenny's daughters
0:27:32 > 0:27:37that she'll be in the best place to get further treatment for her heart problem.
0:27:37 > 0:27:39- See you in a bit. - See you in a minute.
0:27:39 > 0:27:41- Thank you.- See you.
0:27:42 > 0:27:45Earlier we saw lifeboat volunteer Steve Ladner
0:27:45 > 0:27:47scale the white cliffs of Dover
0:27:47 > 0:27:50to rescue six lads from a crumbling cliff face.
0:27:50 > 0:27:52Like thousands of others, Steve's a volunteer.
0:27:52 > 0:27:55He dedicates his life to the emergency services
0:27:55 > 0:27:59when he's not in his full-time job DJ-ing for BBC Radio Kent.
0:27:59 > 0:28:01We have Steve here with us,
0:28:01 > 0:28:05along with Tony, who's going to talk to us about Community Responders.
0:28:05 > 0:28:09So, DJ first or lifeboat man first?
0:28:09 > 0:28:12Well, a bit of both. Six of one, half a dozen of another.
0:28:12 > 0:28:16- The family has always been lifeboat, hasn't it?- It has.
0:28:16 > 0:28:18I am the first radio presenter in the family,
0:28:18 > 0:28:20but grandfather and father
0:28:20 > 0:28:23both at the Penlee lifeboat in Cornwall, where I'm from.
0:28:23 > 0:28:26- Very famous lifeboat. - So it's in my blood.
0:28:26 > 0:28:30And for a short while you moved away inland and became a firefighter.
0:28:30 > 0:28:33Absolutely. I was a retained firefighter for ten years.
0:28:33 > 0:28:36That was like a lifeboat substitute,
0:28:36 > 0:28:39but the call of the sea and the coast was too much, and I went back.
0:28:39 > 0:28:44What makes somebody who gets up in the early hours to do a radio show
0:28:44 > 0:28:45then go home and decide,
0:28:45 > 0:28:47"I haven't had enough for the day.
0:28:47 > 0:28:50"I might go out in a force 11 gale and risk my life."?
0:28:50 > 0:28:54Um, first and foremost, I suppose, it's to help people,
0:28:54 > 0:28:58but also, there's a huge adrenalin buzz when you're out there on the water.
0:28:58 > 0:29:02- So you would recommend volunteering? - Best thing I've ever done.
0:29:02 > 0:29:04- Really.- Mm. - Cos it is dangerous work.
0:29:04 > 0:29:06Your line is particularly dangerous.
0:29:06 > 0:29:09But you get full training. The RNLI is brilliant.
0:29:09 > 0:29:14You've got the fantastic college at Poole where we get trained to the highest standards.
0:29:14 > 0:29:17Any job, you know that you're capable of doing it.
0:29:17 > 0:29:19Right, let's have a word with Tony.
0:29:19 > 0:29:21- Slightly different. Still a volunteer.- Yeah.
0:29:21 > 0:29:24- Successful managing director of a firm.- Yes.
0:29:24 > 0:29:27Most people who run their own business know it's tough.
0:29:27 > 0:29:29You're working ridiculously long hours,
0:29:29 > 0:29:33- you get home from work and decide, "I'd like to do a bit more."- Yes.
0:29:33 > 0:29:34- Why?- Well, I'm fortunate.
0:29:34 > 0:29:38The decision about my business was a lifestyle decision.
0:29:38 > 0:29:40So I can work from home quite often,
0:29:40 > 0:29:42and then I book on to be a First Responder.
0:29:42 > 0:29:46Tell us what that is. I only found out in the last series.
0:29:46 > 0:29:50We're trained by the local Ambulance Service to attend 999 calls,
0:29:50 > 0:29:54and because we're based in the community, we're on scene very quickly,
0:29:54 > 0:29:57normally within one or two minutes of the call.
0:29:57 > 0:30:00So we help in things like cardiac arrest, where time is of the essence,
0:30:00 > 0:30:03to bring a better outcome for the patient.
0:30:03 > 0:30:05I know that the Ambulance Service,
0:30:05 > 0:30:08in fact, the Health Service in general,
0:30:08 > 0:30:10would like to find more Community Responders.
0:30:10 > 0:30:15So they can have one person in every community that is first to respond.
0:30:15 > 0:30:17- Yes.- How difficult is it to do it?
0:30:17 > 0:30:21Er, it's very easy. Anyone can do it. The training is fantastic.
0:30:21 > 0:30:25It gives you the confidence to do a good job for the patient on scene.
0:30:25 > 0:30:27In my own area, in Binfield, I'm recruiting.
0:30:27 > 0:30:31I need more people. We'd like to run the service 24/7,
0:30:31 > 0:30:33but there aren't enough volunteers.
0:30:33 > 0:30:36I know you've been involved with saving people's lives.
0:30:36 > 0:30:38There was one, a student?
0:30:38 > 0:30:41Yes. I've been involved in a number of incidents
0:30:41 > 0:30:43that have been life-changing for the patient,
0:30:43 > 0:30:48and having a Community Responder there quickly had a positive impact on the outcome.
0:30:48 > 0:30:52- Rewarding for you?- More rewarding than anything else I've done.
0:30:52 > 0:30:54You get much more back than you put in,
0:30:54 > 0:30:56so I'd recommend it to absolutely anyone.
0:30:56 > 0:30:59I think you'd agree, wouldn't you?
0:30:59 > 0:31:01Absolutely, yeah. When you come back from a job
0:31:01 > 0:31:06and you've been part of a team that's saved a life or saved a vessel,
0:31:06 > 0:31:07there's no feeling like it.
0:31:07 > 0:31:11There you go. And Louise is outside with somebody else who volunteers.
0:31:11 > 0:31:15I want to tell you about a volunteer service I had no idea existed.
0:31:15 > 0:31:16Look at this vehicle.
0:31:16 > 0:31:20It looks like a normal fire and emergency service vehicle,
0:31:20 > 0:31:22but not what you expect inside at all.
0:31:22 > 0:31:24- Come inside. Here's Dave.- Hello.
0:31:24 > 0:31:26It looks like a regular motor home here.
0:31:26 > 0:31:30So what happens? Somebody's house is damaged, and you turn up?
0:31:30 > 0:31:32Yes, we're ordered to an incident
0:31:32 > 0:31:34via Hampshire Fire and Rescue Service.
0:31:34 > 0:31:36We are paged to incidents.
0:31:36 > 0:31:39Yeah, so imagine somebody's house has burned down, you turn up,
0:31:39 > 0:31:41and provide them with essential kit.
0:31:41 > 0:31:44Yeah. Initially this is an adapted motor home,
0:31:44 > 0:31:46and we can provide immediate shelter.
0:31:46 > 0:31:49If their house is burned down to the ground
0:31:49 > 0:31:52or is on fire still as we arrive,
0:31:52 > 0:31:53they come here.
0:31:53 > 0:31:57For starters they can sit down here, and you've got a shower.
0:31:57 > 0:31:59We can make tea and coffee,
0:31:59 > 0:32:03provide even hot food if we need to.
0:32:03 > 0:32:05And if they run out with no clothes,...
0:32:05 > 0:32:08Which you might do in the middle of the night.
0:32:08 > 0:32:10Look, you've got things here.
0:32:10 > 0:32:13All sorts of clothing, from toddlers up to adults.
0:32:13 > 0:32:15Speaking of toddlers, look what you've got here.
0:32:15 > 0:32:17- Books and toys. - Books and toys,
0:32:17 > 0:32:21we have a television and films to keep the kids amused,
0:32:21 > 0:32:25while we sort mum and dad's house out, and their futures.
0:32:25 > 0:32:27And you even look after animals as well.
0:32:27 > 0:32:32We certainly do. We have food on board the vehicle for pets.
0:32:32 > 0:32:34Cat, dog, even goldfish.
0:32:34 > 0:32:36And if somebody's house burns down,
0:32:36 > 0:32:40they literally may not have a toothbrush, but you have the answer.
0:32:40 > 0:32:42Yeah, this is called a comfort pack,
0:32:42 > 0:32:46and in a comfort pack, we have toothbrush, toothpaste,
0:32:46 > 0:32:51toothbrush, and all the necessities of everyday living, really.
0:32:51 > 0:32:55You've got your comb, soap, everything you might need.
0:32:55 > 0:32:56Um, it's amazing service,
0:32:56 > 0:33:00and people can spend the night if it's a real emergency, can they?
0:33:00 > 0:33:02This vehicle's just for immediate shelter,
0:33:02 > 0:33:05and if they need to go somewhere for the night,
0:33:05 > 0:33:09we make sure, through their insurances, that they get a hotel, etc.
0:33:09 > 0:33:13I like this. I've been in a camper van recently, this is much nicer.
0:33:13 > 0:33:16- But I hope I never have to use it. Dave, thank you.- Welcome.
0:33:16 > 0:33:20It makes you wonder whether you ought to do more in the community.
0:33:20 > 0:33:23We're meeting two more emergency volunteers later.
0:33:23 > 0:33:26Now, cutting a crash victim out of a car is a delicate operation.
0:33:26 > 0:33:30The person must be kept still in case of damage to their neck and spine.
0:33:30 > 0:33:32But here, two cars have collided,
0:33:32 > 0:33:35and one driver's daughter's been pushed right in.
0:33:35 > 0:33:38Removing the patient now becomes even more complicated.
0:33:40 > 0:33:42Traffic cop Derek Hand's been called
0:33:42 > 0:33:44to a serious smash on a busy roundabout.
0:33:45 > 0:33:49An 89-year-old woman is trapped inside her car,
0:33:49 > 0:33:53and the firefighters have already started work cutting her out.
0:33:55 > 0:33:57Her husband has already been freed
0:33:57 > 0:34:00and is being treated in an ambulance.
0:34:02 > 0:34:06Another car hit the driver's side of the vehicle at the roundabout.
0:34:07 > 0:34:08According to the witnesses.
0:34:08 > 0:34:11She's already been a long way out, apparently.
0:34:11 > 0:34:16Clarice was driving and took the brunt of the impact.
0:34:18 > 0:34:22Station Manager Paul Coates is in charge of getting her out of the car
0:34:22 > 0:34:25as quickly and safely as possible.
0:34:25 > 0:34:27The side of the car, the driver's side,
0:34:27 > 0:34:28is impacted into her,
0:34:28 > 0:34:31so we're taking the roof off at the moment.
0:34:33 > 0:34:37Paramedic Marcus Lawrence has clambered inside the car
0:34:37 > 0:34:39to assess Clarice's condition.
0:34:39 > 0:34:42It's a noisy, frightening experience for her.
0:34:44 > 0:34:48Elderly people can be more prone to brittle bones,
0:34:48 > 0:34:51so fractures are more commonplace.
0:34:51 > 0:34:54They can also be on lots of different medication,
0:34:54 > 0:34:59and that medication can have an impact on internal injuries.
0:35:02 > 0:35:06With the roof off, they now have much better access to her.
0:35:06 > 0:35:08Marcus needs to treat a cut on her head.
0:35:08 > 0:35:12All the time, another member of the emergency crew holds her still.
0:35:14 > 0:35:19Eight firefighters are ready to lift Clarice clear of the wreckage.
0:35:19 > 0:35:21We're going to put a long board in,
0:35:21 > 0:35:23using two casualty shields,
0:35:23 > 0:35:25support the lady's body.
0:35:25 > 0:35:28We'll lower the seat out the way, take her out the back of the car.
0:35:28 > 0:35:32Once she's level, we'll get her onto the paramedic's ambulance
0:35:32 > 0:35:35and put the casualty bed blocks on.
0:35:41 > 0:35:43Finally, she's out of her car.
0:35:43 > 0:35:47It's been a success story for the emergency teams.
0:35:47 > 0:35:52Because this is a T-bone incident, and the door is into the casualty,
0:35:52 > 0:35:55we can't do our normal door-open procedure
0:35:55 > 0:35:59where we put the tips of the spreaders into the door and spread the door out.
0:35:59 > 0:36:03On this door, the door would go further into the casualty.
0:36:03 > 0:36:05So we've left the door in situ.
0:36:05 > 0:36:09Concern is now growing for her 83-year-old husband.
0:36:09 > 0:36:13Otto has a history of heart disease, and he's complaining of chest pain.
0:36:13 > 0:36:16A second ambulance has been called for him.
0:36:16 > 0:36:18The injuries here are potentially worrying
0:36:18 > 0:36:20because of the age of the couple.
0:36:20 > 0:36:25Derek Hearn's well aware it might result in a prosecution.
0:36:25 > 0:36:26Very serious injuries.
0:36:26 > 0:36:29The two elderly occupants of the black car
0:36:29 > 0:36:31have got some nasty cuts,
0:36:31 > 0:36:33and until they get to hospital,
0:36:33 > 0:36:35we can't tell exactly
0:36:35 > 0:36:37how serious those injuries are.
0:36:37 > 0:36:40We've stopped the traffic, to protect ourselves firstly,
0:36:40 > 0:36:42to make a safe working environment,
0:36:42 > 0:36:44and to protect any evidence at the scene.
0:36:44 > 0:36:48We've got some skid marks which may determine speeds of vehicles,
0:36:48 > 0:36:50and the exact collision point,
0:36:50 > 0:36:53and how far they've travelled after the impact.
0:36:53 > 0:36:56The marks on the road, and witness statements
0:36:56 > 0:36:58will help Derek and his colleagues
0:36:58 > 0:37:00determine how this accident happened.
0:37:00 > 0:37:03Both drivers have given different accounts.
0:37:03 > 0:37:08In the ambulance, it's Otto's chest pain that's the biggest worry.
0:37:09 > 0:37:12In the meantime, the forensic collision investigators have arrived.
0:37:12 > 0:37:14They're plotting the scene
0:37:14 > 0:37:18to try and help us identify what speed the vehicles were doing,
0:37:18 > 0:37:21and their exact position on impact.
0:37:21 > 0:37:24The photographs taken by the forensic teams
0:37:24 > 0:37:27could be used as evidence in court.
0:37:28 > 0:37:32Slightly distracted there, I was, as I was watching on the screens.
0:37:32 > 0:37:34We can give you a close-up of this,
0:37:34 > 0:37:38which is, over on the left, a minibus is now safely on the hard shoulder
0:37:38 > 0:37:41having been... The picture's just frozen.
0:37:41 > 0:37:43The minibus has been taken to the hard shoulder.
0:37:43 > 0:37:47The police went across the middle lane, slowed everything down,
0:37:47 > 0:37:50sat in behind the minibus and guided it to the left side.
0:37:50 > 0:37:54Families of those in the minibus have been identified and told.
0:37:54 > 0:37:58You don't need to worry that your kids are out there in a minibus.
0:37:58 > 0:37:59It's all been looked after.
0:37:59 > 0:38:02They're safe and sound being looked after by the police.
0:38:02 > 0:38:05Interesting to watch that develop live,
0:38:05 > 0:38:08how they protect that minibus and move it out the way.
0:38:08 > 0:38:10OK, getting back to the programme,
0:38:10 > 0:38:13we saw the forensic crash investigators in that last story
0:38:13 > 0:38:16before I started going on about the traffic.
0:38:16 > 0:38:19Other forensic work comes through this dedicated forensic desk,
0:38:19 > 0:38:21which is very busy this morning,
0:38:21 > 0:38:25- so I'm hoping to have a chat, is that right?- That's fine.
0:38:25 > 0:38:27We're all right. OK. Let me grab a chair then.
0:38:27 > 0:38:30There's a couple of ones I want to take you through.
0:38:30 > 0:38:32- You had a burglary.- Yes.
0:38:32 > 0:38:36Interesting how they left a clue, but tell us that first.
0:38:36 > 0:38:38Yep, we've had an incident overnight
0:38:38 > 0:38:42where a female has woken up to find a strange man in her room.
0:38:42 > 0:38:45She's screamed, and this man has then run out.
0:38:45 > 0:38:49The point of entry is possibly through the kitchen door,
0:38:49 > 0:38:50so a few things we can look at,
0:38:51 > 0:38:54perhaps fingerprinting the door if they've pushed it.
0:38:54 > 0:38:58They've walked through the kitchen to get to the bedroom on lino flooring
0:38:58 > 0:39:00so we can look for footprints.
0:39:00 > 0:39:04Interesting how footprints can be almost as good as fingerprints
0:39:04 > 0:39:05- in identifying people.- Absolutely.
0:39:05 > 0:39:08And the other one was an attempted arson possibly?
0:39:08 > 0:39:11We believe so. It's still ongoing.
0:39:11 > 0:39:13Fire were called overnight to a fire
0:39:13 > 0:39:16that happened in the understairs cupboard of a house.
0:39:16 > 0:39:20It's believed that the offenders have come in through a window,
0:39:20 > 0:39:22so it's believed to be deliberate,
0:39:22 > 0:39:24and the cupboard isn't electrical
0:39:24 > 0:39:26so there's no cause for the fire.
0:39:26 > 0:39:30So forensics, presumably, will be looking for the inflammables used.
0:39:30 > 0:39:33See if there's any accelerants. Could have been very dangerous.
0:39:33 > 0:39:37Very dangerous. A fire under the stairs, obviously a grudge there.
0:39:37 > 0:39:39Lovely, Caz, thank you very much. Louise.
0:39:39 > 0:39:43We've been talking to volunteers with the emergency services.
0:39:43 > 0:39:46I'm going to speak to Liz now who's a nurse, also a Street Pastor.
0:39:46 > 0:39:48You go out on a Friday night?
0:39:48 > 0:39:52- Friday and Saturday nights, ten o'clock till four.- Doing what?
0:39:52 > 0:39:54We go out to people in the community,
0:39:54 > 0:39:57demonstrating God's love for all people...
0:39:57 > 0:39:58Trying to calm everybody down.
0:39:58 > 0:40:02You've got an essential kitbag here, which I'm fascinated by.
0:40:02 > 0:40:04What have you got there?
0:40:04 > 0:40:09We've got flip-flops for girls who've drunk too much and can't walk in their heels.
0:40:09 > 0:40:11Very good idea. I'll have those, I think.
0:40:11 > 0:40:14Dustpan and brush, we sweep up broken glass
0:40:14 > 0:40:17and pick up bottles so they can't be used as weapons.
0:40:17 > 0:40:18That's a really good idea.
0:40:18 > 0:40:21And I know that your secret weapon are these.
0:40:21 > 0:40:25Yes, Fruit Pastilles are very useful to help diffuse arguments.
0:40:25 > 0:40:27We had one instance where there was a man
0:40:27 > 0:40:30with his fist raised to hit his colleague,
0:40:30 > 0:40:33and we said, "Hi chaps, are you all right?"
0:40:33 > 0:40:35We offered them a Fruit Pastille,
0:40:35 > 0:40:38and he said, "If you've got a black one, I'll talk to you."
0:40:38 > 0:40:43- No way.- It stopped the argument, and they went off happily talking.
0:40:43 > 0:40:45And you routinely do that, do you?
0:40:45 > 0:40:49- We talk to people on the streets. - No, but you offer them sweets?
0:40:49 > 0:40:51How did you ever come up with that?
0:40:51 > 0:40:54And people sleeping on the streets, we give them chocolate bars,
0:40:54 > 0:40:56and we carry first-aid kits
0:40:56 > 0:40:59and space blankets for people who are hypothermic.
0:40:59 > 0:41:01I'm also fascinated
0:41:01 > 0:41:05because I wouldn't choose to go out in a city centre the hours you do,
0:41:05 > 0:41:09and talk to people who've had a bit more than they might need to drink.
0:41:09 > 0:41:13How do you cope with the verbal abuse and all the rest of it?
0:41:13 > 0:41:15You just accept it.
0:41:15 > 0:41:17We're not there to discriminate with people.
0:41:17 > 0:41:20We're there just to be a helping and listening ear.
0:41:20 > 0:41:22And being a nurse really helps
0:41:22 > 0:41:26- when you've got injured people or people who are ill.- That's right.
0:41:26 > 0:41:29We do have back-up from ambulance and police if we need it.
0:41:29 > 0:41:33I know you're out tonight so good luck. I'll leave you those.
0:41:33 > 0:41:35Let's talk about Search and Rescue.
0:41:35 > 0:41:38Tony, you're busy putting in that generator.
0:41:38 > 0:41:41This vehicle is the heart of Search and Rescue, isn't it?
0:41:41 > 0:41:43Yes, it's our control room.
0:41:43 > 0:41:45We do all our mapping for searches
0:41:45 > 0:41:47so they know where they're going,
0:41:47 > 0:41:48and obviously we keep a record
0:41:48 > 0:41:50of everything that's done
0:41:50 > 0:41:53so we can say to the police after the search is over,
0:41:53 > 0:41:54exactly what's covered.
0:41:54 > 0:41:58I'm fascinated by your story because you followed your son into this.
0:41:58 > 0:42:02Yes, my son was a member and said, "Come along to a call out,"
0:42:02 > 0:42:05which I did, thinking I was going to make the tea,
0:42:05 > 0:42:06and then got hooked.
0:42:06 > 0:42:08I've been in it for four years now
0:42:08 > 0:42:11and enjoy every minute of it when we get called out.
0:42:11 > 0:42:15Tell me about that moment when you've got everyone out on a search,
0:42:15 > 0:42:20that moment when the call comes in, you've found who you needed to find.
0:42:20 > 0:42:23Oh, when you get the call that they've been found,
0:42:23 > 0:42:25that's actually a real, real buzz
0:42:25 > 0:42:27cos that makes everything worthwhile.
0:42:27 > 0:42:29And take us through the van. Essential kit here.
0:42:29 > 0:42:31Mostly cups of tea for everybody.
0:42:31 > 0:42:36Tea for the searchers when they come back, water, whatever they require,
0:42:36 > 0:42:39stretchers, everything we need on a search is in there.
0:42:39 > 0:42:41Great work. Thank you.
0:42:41 > 0:42:44So just to update you, as you can see in the motorways,
0:42:44 > 0:42:48the M27 that was blocked at that stage is now running freely,
0:42:48 > 0:42:51despite the fact that there was a minibus stuck there.
0:42:51 > 0:42:56Everybody is perfectly safe and has been taken off to the side of the motorway. That's good.
0:42:56 > 0:42:58It's been very busy here this morning
0:42:58 > 0:43:01and we haven't been able to speak to Bob the Inspector
0:43:01 > 0:43:05because he's been so busy with a subject he can't talk about.
0:43:05 > 0:43:08Time for us to say goodbye. See you again on Real Rescues.
0:43:08 > 0:43:11Louise is still outside with those volunteers.
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