0:00:02 > 0:00:04Today - dashed against rocks and at the mercy of the high seas.
0:00:08 > 0:00:10The fate of 14 fishermen lies with the skills
0:00:10 > 0:00:12of a coastguard helicopter crew.
0:00:12 > 0:00:15A bank holiday weekend ends in disaster.
0:00:15 > 0:00:20A scooter rider comes off, slides face first along the tarmac.
0:00:20 > 0:00:22We need you to keep very, very still, OK?
0:00:45 > 0:00:47Hello and welcome to Real Rescues.
0:00:47 > 0:00:50Today we're in the ambulance control centre near Winchester in Hampshire.
0:00:50 > 0:00:54The first ever 999 call was made in London back in 1937
0:00:54 > 0:00:57at the start of the brand new emergency service.
0:00:57 > 0:01:00There's dispute over who made it first, but it must have been
0:01:00 > 0:01:03needed as they took 1,300 calls in the first week.
0:01:03 > 0:01:06Yes, and now places like this can take up to 1,300 calls a day.
0:01:06 > 0:01:08Exactly. Do you want to find out what's coming in today?
0:01:08 > 0:01:13Let's go and have a chat. Let's see, it was Anna I was going to talk to first this morning.
0:01:13 > 0:01:16- Hello? - Hello.- What's going on at the moment?
0:01:16 > 0:01:19We've just had a call from a young boy
0:01:19 > 0:01:22who is in the car with his mum on the motorway.
0:01:22 > 0:01:25They've had to pull over to the hard shoulder,
0:01:25 > 0:01:28as his mum's experiencing chest pains.
0:01:28 > 0:01:30He's stayed very calm.
0:01:30 > 0:01:34He's been able to tell us which direction he was travelling in.
0:01:34 > 0:01:36It's taken us a while to locate them.
0:01:36 > 0:01:39- Yeah, I'm sure. - The motorway's rather a big place.
0:01:39 > 0:01:41I think adults find it difficult to explain,
0:01:41 > 0:01:43so he's obviously done a fantastic job.
0:01:43 > 0:01:45Yeah, he's stayed really calm.
0:01:45 > 0:01:48When his mum was feeling a little bit better she managed to tell us
0:01:48 > 0:01:51- which junction they were at. - And what have you sent out?
0:01:51 > 0:01:57- We've managed to send an RRV and an ambulance, who are on scene at the moment.- On scene at the moment?
0:01:57 > 0:02:00Smashing. That's what's going on in here at the moment.
0:02:00 > 0:02:02We'll try and let you know how that develops
0:02:02 > 0:02:04during the course of this morning.
0:02:04 > 0:02:07Now, the seas off the north-west coast of Scotland are some of
0:02:07 > 0:02:10the most busy and treacherous waters around the British Isles.
0:02:10 > 0:02:13We're about to see what happened when one trawler
0:02:13 > 0:02:16was smashed onto the rocks in a raging storm.
0:02:16 > 0:02:19The rescue was an extraordinary feat of precise flying in the
0:02:19 > 0:02:22worst conditions by a coastguard helicopter.
0:02:22 > 0:02:25Louise has been to the Outer Hebrides, where it all happened.
0:02:25 > 0:02:29This is the coastguard station in Stornoway on the Isle of Lewis.
0:02:29 > 0:02:33The flying conditions here are the worst in the UK, with winds of up
0:02:33 > 0:02:38to 60 knots - or 70 mph - coming straight in from the Atlantic.
0:02:38 > 0:02:42We're about to see how the crew work in those extremes,
0:02:42 > 0:02:45in, arguably, their toughest rescue to date.
0:02:49 > 0:02:53The seas off St Kilda, the most remote part of the British Isles,
0:02:53 > 0:02:5740 miles north-west of the Outer Hebrides.
0:02:57 > 0:03:00Fishing boats are taking refuge here.
0:03:00 > 0:03:04A force nine gale is blowing and the waves are as high as 40 feet.
0:03:06 > 0:03:10Rescue helicopter one-zero-zero has been called to the scene.
0:03:10 > 0:03:14These pictures were recorded by the infra-red camera.
0:03:16 > 0:03:19One trawler, The Spinningdale, has run into deep trouble.
0:03:21 > 0:03:23It's been smashed onto rocks.
0:03:23 > 0:03:2614 Spanish fishermen are on board.
0:03:26 > 0:03:29Massive waves are swamping the decks
0:03:29 > 0:03:31and their lives are in danger.
0:03:39 > 0:03:42Three hours earlier, skipper Manuel Canibe
0:03:42 > 0:03:45handed over control of the boat to grab some sleep.
0:03:50 > 0:03:54TRANSLATION: That night I went to bed at three.
0:03:54 > 0:03:56The second watch stayed on the bridge.
0:03:56 > 0:03:59At five in the morning the engine broke down
0:03:59 > 0:04:02and the wind pushed us against the rocks.
0:04:04 > 0:04:05We heard a big blow.
0:04:05 > 0:04:08Everything shook.
0:04:08 > 0:04:10I never had experienced anything like it.
0:04:10 > 0:04:14Now, firmly pinned to the rocks by the pounding waves, Manuel
0:04:14 > 0:04:17and his crew attempted to fix the mechanical problem.
0:04:17 > 0:04:22We managed to start the main engine again and we tried to move the boat, but it didn't work.
0:04:22 > 0:04:24It was then I sent a mayday signal.
0:04:24 > 0:04:29Manuel's distress call was picked up by the coastguard at Stornoway.
0:04:29 > 0:04:34At 5.25 in the morning we got the call here in Stornoway that a vessel
0:04:34 > 0:04:36had gone aground out in St Kilda,
0:04:36 > 0:04:38to the west of the Western Isles.
0:04:38 > 0:04:40They need to be rescued immediately.
0:04:40 > 0:04:42It was quite horrendous conditions.
0:04:42 > 0:04:46Rescue helicopter one-zero-zero was immediately scrambled.
0:04:46 > 0:04:50Pilot Captain, Liz Forsyth, was facing one of her toughest jobs.
0:04:50 > 0:04:54You're running through your mind what you're going to find when you
0:04:54 > 0:04:56get there, how you're going to carry out the rescue,
0:04:56 > 0:04:59what the conditions are going to be like there.
0:04:59 > 0:05:00I'd not been to St Kilda before.
0:05:00 > 0:05:04But it was in my mind from one of the other captains, saying
0:05:04 > 0:05:08what an awful place it could be in strong, turbulent winds.
0:05:08 > 0:05:10So I was working out how to keep us safe.
0:05:10 > 0:05:13It's a half-hour flight from the Isle of Lewis.
0:05:13 > 0:05:15Conditions are appalling.
0:05:15 > 0:05:19Liz is flying by her instruments alone. Outside it's pitch black.
0:05:19 > 0:05:24Winchman, Phil Warrington, searches for The Spinningdale on the infra-red camera.
0:05:28 > 0:05:34You've got a big slab on the nose, which is at about 0.6 of a mile.
0:05:34 > 0:05:37Your escape will be right on to zero-eight-zero.
0:05:39 > 0:05:42Phil can see fishing boats trying to find shelter.
0:05:42 > 0:05:45But Liz has to edge the aircraft close
0:05:45 > 0:05:49to the cliffs to catch a sight of the stricken Spinningdale trawler.
0:05:49 > 0:05:52There he is. He's tucked right into the corner.
0:05:54 > 0:05:57Manuel and his crew have been on the rocks for over two hours.
0:05:57 > 0:05:58They have little shelter.
0:05:58 > 0:06:01The doors of the bridge have been ripped off by the wind.
0:06:01 > 0:06:03Water is pouring in.
0:06:03 > 0:06:07They are all at risk of hypothermia.
0:06:07 > 0:06:09TRANSLATION: We needed to get out of there
0:06:09 > 0:06:11because everybody was very nervous.
0:06:11 > 0:06:15We were all nervous. We wanted to get out as soon as possible.
0:06:15 > 0:06:19We were wearing the lifejackets, but if we'd jumped in the water
0:06:19 > 0:06:24or launched the lifeboats we'd have been slammed against the rocks.
0:06:24 > 0:06:27The sea was breaking against the rocks with great force.
0:06:27 > 0:06:30The trawler could break up at any time.
0:06:30 > 0:06:33But it's too close to the cliff for Liz and her team
0:06:33 > 0:06:34to attempt a rescue in the dark.
0:06:34 > 0:06:38The changing wind is throwing the aircraft up and down.
0:06:38 > 0:06:40Attempting a winch in total darkness
0:06:40 > 0:06:44would put the lives of the rescue crew in danger as well.
0:06:44 > 0:06:48We do train to get into land conditions in pitch black.
0:06:48 > 0:06:52However, the conditions were so severe that we weren't able
0:06:52 > 0:06:56to actually manoeuvre in at a very slow speed that would be required
0:06:56 > 0:06:59if we were flying on instruments and radar.
0:06:59 > 0:07:02So, as we knew that the sun was shortly coming up, we decided to
0:07:02 > 0:07:06hold off for about 20 minutes to get just a very...
0:07:06 > 0:07:10You only need a very small amount of light, just to be able to get
0:07:10 > 0:07:14a contrast with the land and be able to see where you're going.
0:07:14 > 0:07:17It's difficult saying, "Well, we'll just wait 10 minutes."
0:07:17 > 0:07:21Because you think, "Well, what if that was the 10 minutes that the boat rolled over?"
0:07:21 > 0:07:22At the same time, I knew that,
0:07:22 > 0:07:26potentially, we would end up crashing the aircraft.
0:07:26 > 0:07:29But the sound of the helicopter alone
0:07:29 > 0:07:32provides a glimmer of hope for Manuel and his crew.
0:07:32 > 0:07:35TRANSLATION: We knew they were there and they were going to do
0:07:35 > 0:07:38everything they possibly could to rescue us. It was very relieving.
0:07:38 > 0:07:42The helicopter crew have to wait 20 long minutes for daylight,
0:07:42 > 0:07:48all the time using fuel needed for the hover and the return home.
0:07:48 > 0:07:53Rescue one-zero-zero is approaching the bay.
0:07:54 > 0:07:56The time has come, the rescue can begin.
0:08:05 > 0:08:07He's literally just round the corner.
0:08:07 > 0:08:09There's waves going right over at the moment.
0:08:09 > 0:08:11Captain Liz will be tested to the limit.
0:08:11 > 0:08:15Winchman, Phil, will have just 25 minutes
0:08:15 > 0:08:19to get down to the boat and winch off 14 terrified men.
0:08:19 > 0:08:21Manuel has lit a flare.
0:08:21 > 0:08:25Immediately they see a massive wave envelop the trawler.
0:08:25 > 0:08:28Somehow, Phil has to find a foothold on the deck
0:08:28 > 0:08:31as it pitches violently and the waves crash over.
0:08:34 > 0:08:37It's incredibly dangerous and it's hard to imagine a
0:08:37 > 0:08:42more difficult rescue, even with a highly skilled coastguard crew.
0:08:42 > 0:08:45I'll be meeting the UK's first and only female pilot,
0:08:45 > 0:08:50Captain Liz Forsyth, a little bit later to see how they pulled it off.
0:08:52 > 0:08:53August bank holiday,
0:08:53 > 0:08:57when it seems the whole world heads out for one last taste of summer,
0:08:57 > 0:09:00including thousands of enthusiasts making their way
0:09:00 > 0:09:02to the Isle of Wight Scooter Festival.
0:09:02 > 0:09:06But some of them don't have such a smooth ride.
0:09:12 > 0:09:15Emergency care practitioner, Mark Ainsworth-Smith,
0:09:15 > 0:09:18has just been called to a crash on the M3.
0:09:20 > 0:09:25Obviously the potential on any motorway is always significant.
0:09:25 > 0:09:26So we'll be pushing up towards this job
0:09:26 > 0:09:29and trying to get there as quickly as we can.
0:09:29 > 0:09:32But getting anywhere fast today is really difficult.
0:09:32 > 0:09:35Mark's having to drive along the hard shoulder.
0:09:35 > 0:09:38You're seeing the traffic ahead is slowing almost to nothing now.
0:09:38 > 0:09:40Again, real caution.
0:09:40 > 0:09:43There's two sets of sirens.
0:09:43 > 0:09:46For people driving their cars, it's actually very difficult
0:09:46 > 0:09:49for them to differentiate between an ambulance in a car.
0:09:49 > 0:09:51So we're just up behind this ambulance,
0:09:51 > 0:09:54but really driving very cautiously, indeed.
0:10:02 > 0:10:06Mark finds 45-year-old Graham Chapman lying flat out in the road
0:10:06 > 0:10:08after coming off his Vespa.
0:10:08 > 0:10:11Thankfully he's conscious and breathing.
0:10:11 > 0:10:14Emergency care assistant, James Cooper,
0:10:14 > 0:10:17is already there with the ambulance.
0:10:17 > 0:10:19They need to get Graham's helmet and mask off
0:10:19 > 0:10:21to see if he's injured his head.
0:10:21 > 0:10:24But they don't yet know if he has any spinal damage, so it's vital
0:10:24 > 0:10:28he keeps his head and neck as straight as possible.
0:10:28 > 0:10:31We need you to keep very, very still, OK?
0:10:31 > 0:10:33Are you happy to support the chin?
0:10:33 > 0:10:36- Does it normally come off fairly easily?- Yeah.
0:10:36 > 0:10:38Does it? OK, that's great.
0:10:38 > 0:10:43All right. If we can get hold, what we can do is just gently tease.
0:10:44 > 0:10:45- All right?- Yeah.
0:10:47 > 0:10:51We're just going to just gently... Just keep your head still.
0:10:51 > 0:10:54- Definitely no pain in your neck at all?- No.
0:10:54 > 0:10:56Good man, that's great. Do you still have control?
0:10:56 > 0:10:58- Yeah, I've got it.- Good man.
0:10:59 > 0:11:03Lovely, we're off there. Bit of damage to the front of it.
0:11:03 > 0:11:05They quickly get him on to oxygen.
0:11:05 > 0:11:07Just going to pop that on there as well.
0:11:07 > 0:11:10We apply oxygen to any patient where we suspect major trauma.
0:11:10 > 0:11:12This gentleman had come off his motorcycle at
0:11:12 > 0:11:15probably 60 miles an hour, possibly slightly more than that.
0:11:15 > 0:11:19Because of that, we suspected that he may have significant injuries.
0:11:19 > 0:11:23Lack of oxygen could cause serious damage to his major organs.
0:11:23 > 0:11:27We obviously have cells that carry oxygen around the body.
0:11:27 > 0:11:30If those cells are depleted, for example if somebody's bleeding,
0:11:30 > 0:11:33then they need all the help they can get from supplemental oxygen.
0:11:33 > 0:11:36Because of the risk of spinal injuries
0:11:36 > 0:11:38they need to immobilise Graham.
0:11:38 > 0:11:41So, this collar's just going to go round your neck, OK,
0:11:41 > 0:11:43and keep it completely still.
0:11:43 > 0:11:46Mark continues with all his checks.
0:11:46 > 0:11:48Brilliant, OK. Airway's OK, breathing's OK.
0:11:48 > 0:11:50Circulation, let's pop a little line in.
0:11:50 > 0:11:54Sorry, mate. I know this t-shirt was sentimental.
0:11:54 > 0:11:58Graham's complaining of excruciating pain in his right shoulder.
0:11:58 > 0:12:01Are you able to feel that arm all right?
0:12:01 > 0:12:02The right arm, yeah.
0:12:02 > 0:12:06'It was very obvious, from the amount of pain he had, that he either'
0:12:06 > 0:12:09had a fracture or a dislocation, or possibly both,
0:12:09 > 0:12:11affecting that right shoulder.
0:12:11 > 0:12:14There are very, very vital nerves and blood vessels
0:12:14 > 0:12:15which run through the armpit.
0:12:15 > 0:12:19There's a very serious risk with motorcyclists that they can actually disrupt these
0:12:19 > 0:12:22and cause permanent and very severe injury to themselves.
0:12:22 > 0:12:26So, for the moment, they're going to leave Graham's arm extended.
0:12:26 > 0:12:30What we're going to do is get your pain under control first of all.
0:12:30 > 0:12:31We're going to give you some morphine.
0:12:31 > 0:12:33That will get rid of the pain.
0:12:33 > 0:12:36Then what we can do is start thinking about moving around, OK?
0:12:36 > 0:12:38And getting you on to a special spinal board.
0:12:38 > 0:12:42The morphine should act quickly to relieve Graham's pain.
0:12:42 > 0:12:44This is pretty pokey stuff.
0:12:44 > 0:12:47Most patients feel that they feel quite warm all over.
0:12:49 > 0:12:52Sometimes it starts off in your feet and then works its way up, all right?
0:12:52 > 0:12:55Sometimes people say that's how it feels.
0:12:55 > 0:12:57How's your pain now?
0:12:57 > 0:13:01If it was ten out of ten, the most severe, how bad is now out of ten?
0:13:01 > 0:13:04- Six.- Six? OK. Do you want some more morphine before we move it?
0:13:04 > 0:13:06We can give you a bit more if you want it.
0:13:06 > 0:13:10- Erm... No, I think that's fine. - You think you're OK? All right.
0:13:10 > 0:13:13We'll obviously try and avoid twisting you at all.
0:13:15 > 0:13:17Mark supports Graham's injured arm
0:13:17 > 0:13:20whilst he's rolled on to the scoop stretcher.
0:13:20 > 0:13:22Ready to roll. Roll.
0:13:22 > 0:13:24- Ouch. Ow, ow, ow. - Well done, well done.
0:13:24 > 0:13:26That's it, good lad.
0:13:26 > 0:13:29Ready to go back. Ready to roll. Roll.
0:13:29 > 0:13:32Well done, mate. That's the worst bit, all right?
0:13:32 > 0:13:33Ready, steady, lift.
0:13:33 > 0:13:35- Ahh!- All right, well done, lovey.
0:13:35 > 0:13:38Ahhhhh.
0:13:39 > 0:13:41- There you go, mate.- Well done.
0:13:41 > 0:13:43With Graham securely strapped on to the stretcher,
0:13:43 > 0:13:46and the pain relief beginning to kick in,
0:13:46 > 0:13:48they can gently move his arm.
0:13:48 > 0:13:51This was only after we'd established that there was
0:13:51 > 0:13:54no neurovascular problems, no problem with his
0:13:54 > 0:13:56blood supply or with the nerves in that arm.
0:13:56 > 0:14:01Once his arm was returned to the normal position, he actually felt a lot more comfortable.
0:14:03 > 0:14:07We'll see how Graham got on a little later in the programme.
0:14:08 > 0:14:12Still to come on Real Rescues - battling the elements.
0:14:12 > 0:14:1614 sailors are stranded as their trawler crashes into rocks.
0:14:16 > 0:14:19A storm is raging, a gale is blowing at force nine
0:14:19 > 0:14:22and the coastguard helicopter has only 30 minutes
0:14:22 > 0:14:23to get the men off deck.
0:14:27 > 0:14:31Precision flying and the expert skills of the winchmen
0:14:31 > 0:14:33are the sailors' only chance.
0:14:33 > 0:14:36And a man's collapsed in a Peak District blizzard.
0:14:36 > 0:14:40It's so treacherous, the only way to get him out is on foot.
0:14:40 > 0:14:43Looks like conditions are starting to get a bit worse now.
0:14:43 > 0:14:45It's really slow going.
0:14:45 > 0:14:47So we'll just have to see how we go.
0:14:49 > 0:14:52- But first, another call? - Yes, let's talk to Lauran.
0:14:52 > 0:14:56I was talking to her a little bit earlier about something was going on
0:14:56 > 0:14:57in a shopping area.
0:14:57 > 0:14:59- Lauran, are you OK to talk?- Yeah.
0:14:59 > 0:15:03Somebody has trapped their hand in an escalator, tell me about the call.
0:15:03 > 0:15:06Well, the call came in in a shopping centre
0:15:06 > 0:15:10where it'd actually transpired that a young child had caught their hand
0:15:10 > 0:15:12and had actually trapped it in the bottom of an escalator.
0:15:12 > 0:15:15Which is very alarming, so you've sent somebody out there.
0:15:15 > 0:15:17- Yeah.- And how's it going?
0:15:17 > 0:15:20Well, so far, the fire brigade have arrived,
0:15:20 > 0:15:25all the machinery has been switched off and it's just a case
0:15:25 > 0:15:28of advising the patient to not move or getting whoever is looking
0:15:28 > 0:15:31after the patient to not move until they can do something about it.
0:15:31 > 0:15:35Presumably they're going to try and treat them on the scene, are they?
0:15:35 > 0:15:37Yes, yes, if possible.
0:15:37 > 0:15:42Good stuff, Lauran. We'll try and get an update on that a little bit later. Thank you very much.
0:15:42 > 0:15:46Back now to the crew of rescue helicopter 100 as they try to rescue
0:15:46 > 0:15:5014 fishermen from a stricken trawler in the most remote part of the British Isles.
0:15:50 > 0:15:54Louise takes up the story from Stornoway where the crew is based.
0:15:54 > 0:15:58I'm in the cockpit of the coastguard helicopter and with me is the pilot,
0:15:58 > 0:16:02Liz Forsyth who was involved in that incredible rescue.
0:16:02 > 0:16:05Take us back. What greeted you when you got there? What could you see?
0:16:05 > 0:16:09We could see absolutely nothing outside of the window, it was pitch black.
0:16:09 > 0:16:11All we were flying on was the instruments
0:16:11 > 0:16:14and we had our radar screen up here, which would show us
0:16:14 > 0:16:16where the land is, but we could see nothing.
0:16:16 > 0:16:20And there were very fast winds and snow as well.
0:16:20 > 0:16:23How was that affecting the way that you were flying?
0:16:23 > 0:16:27The wind was changing direction, it was flowing up the cliff with
0:16:27 > 0:16:31the up-drafting air, which means very low power on the helicopter.
0:16:31 > 0:16:34Then it would change direction and flow down the cliff, down-drafting,
0:16:34 > 0:16:38which means we're using almost up to the full power of the helicopter.
0:16:38 > 0:16:42So your priority is to keep the helicopter as steady as you can, is it?
0:16:42 > 0:16:45Yeah, I need to keep the helicopter steady at the same height
0:16:45 > 0:16:48and position so that the winchman can be kept safe down on the deck.
0:16:48 > 0:16:51You mention the winchman, let's go and meet him. He's back here.
0:16:51 > 0:16:56That's Phil, who was just about to be winched out of the helicopter, and Larry who's the winch operator.
0:16:56 > 0:16:58- Hello, both. How are you?- Hi.- Hi.
0:16:58 > 0:17:02Phil, just describe to us how you saw those conditions, what did you think of them?
0:17:02 > 0:17:04I could see them on the infrared camera,
0:17:04 > 0:17:06you could pick out the ships bobbing up and down
0:17:06 > 0:17:08in the conditions there,
0:17:08 > 0:17:11but normally you can make out the coastline, but with the conditions
0:17:11 > 0:17:16that night with the up draft and down-drafting, it was a white spray all the way round.
0:17:16 > 0:17:18Larry, you were on winch control, what was it like for you?
0:17:18 > 0:17:22Because you're kind of the eyes and ears and the communication
0:17:22 > 0:17:25between the two of them, what did you think of it?
0:17:25 > 0:17:29Yeah, I'm there to basically keep Phil safe throughout the sortie
0:17:29 > 0:17:31and obviously keep the aircraft safe.
0:17:31 > 0:17:35Therefore, I'm telling Liz what's going on below the aircraft,
0:17:35 > 0:17:38what's happening, how close we are to the rocks,
0:17:38 > 0:17:41if any rocks are there, how close we are to any cliff faces.
0:17:41 > 0:17:45and basically just keeping her informed of what's going on underneath the aircraft.
0:17:45 > 0:17:48Were they the worst you've seen, those conditions?
0:17:48 > 0:17:49The worst cases I've seen, without a doubt.
0:17:49 > 0:17:54You mentioned talking to them both, it's called the comm, or commentary,
0:17:54 > 0:17:58and we've got a copy of the actual audio from the rescue. Let's see what happened next.
0:18:01 > 0:18:05The 14 Spanish fishermen are crouched together in the bridge
0:18:05 > 0:18:08of the boat as the helicopter prepares to hover for the winch.
0:18:20 > 0:18:23The height of the waves and the force of the down drafts
0:18:23 > 0:18:28mean Liz has to guard against the aircraft being pushed down into the sea.
0:18:28 > 0:18:33To prevent this happening, Larry will have to winch Phil down from a height of 150 feet.
0:18:33 > 0:18:38He'll have to land on a wet deck, sloping at 45 degrees.
0:19:06 > 0:19:10First, Larry lowers down a line to the crew on the boat.
0:19:10 > 0:19:13This will help them to haul Phil in and make it
0:19:13 > 0:19:17quicker for him to repeatedly grab the winch wire when he's on deck.
0:19:19 > 0:19:22The boat is now directly beneath the helicopter and out of sight
0:19:22 > 0:19:26of the camera but we can still hear Larry's running commentary.
0:19:26 > 0:19:31He's giving very precise instructions to Liz as she fights the strong winds.
0:19:37 > 0:19:44Spanish skipper Manuel knows the process and ventures out onto the angled deck to grab the line.
0:19:44 > 0:19:48TRANSLATION: The waves were hitting the boat with great force,
0:19:48 > 0:19:50so it was dangerous to get out.
0:19:50 > 0:19:52But someone needed to go and take the line.
0:19:56 > 0:19:58Manuel has got hold of the line,
0:19:58 > 0:20:02so it's time to lower Phil out into the violent conditions.
0:20:14 > 0:20:19Manuel and his crew help by pulling Phil in towards them.
0:20:19 > 0:20:22TRANSLATION: The wind was moving him quite a lot
0:20:22 > 0:20:24and he even hit the boat sometimes
0:20:24 > 0:20:27before I could help him get into the boat.
0:20:34 > 0:20:37Now he's down, Phil can still hear Larry in his headphones
0:20:37 > 0:20:41and is warned to brace himself against the constant pounding of the sea.
0:20:45 > 0:20:49From those pictures, Phil, it looks like something out of a disaster movie.
0:20:49 > 0:20:53What was it like on that deck? Just describe to us what was going on.
0:20:53 > 0:20:56The deck was getting washed over with the waves across the back.
0:20:56 > 0:20:59I put my arm through the railings on the port side,
0:20:59 > 0:21:03just my left arm, just to steady me because every now and then it would
0:21:03 > 0:21:04go right across to starboard.
0:21:04 > 0:21:06- Yeah.- About 45 degrees.
0:21:06 > 0:21:08If you're not holding on, you slip across the deck
0:21:08 > 0:21:10and have the chance of going over the side.
0:21:10 > 0:21:14Larry, you were really crucial in all this because every time a wave
0:21:14 > 0:21:18came in, you were talking to him, weren't you, warning him?
0:21:18 > 0:21:22Yeah, because of the comm system we've got, I can see what's going on below the aircraft.
0:21:22 > 0:21:25And every time a wave was coming in, I'm just shouting, "Phil, hang on."
0:21:25 > 0:21:28That means I'm just concentrating on what I'm doing.
0:21:28 > 0:21:31I can keep my back to the waves and make sure the guys are getting in
0:21:31 > 0:21:34the strops properly, and getting over the side of the boat.
0:21:34 > 0:21:36- Were they quite calm? - Yes, they were.
0:21:36 > 0:21:41I had a quick chat with the skipper about what I needed from him just to help me out to speed things up.
0:21:41 > 0:21:43He just got on with it and he was a great help down there.
0:21:43 > 0:21:47And, Liz, time was really of the essence here, wasn't it?
0:21:47 > 0:21:49Are you timing how long this is taking?
0:21:49 > 0:21:53We know what fuel, we call it a chicken fuel, that's the fuel we have to leave with
0:21:53 > 0:21:59and we can work out from there how much time we'll have available on scene to carry out the rescue.
0:21:59 > 0:22:02OK, let's see what happened next then.
0:22:02 > 0:22:06Struggling to keep their footing on the slippery deck, Phil and Manuel
0:22:06 > 0:22:12work together to get the first two crew members into rescue strops ready to be winched up.
0:22:12 > 0:22:15TRANSLATION: We started getting people out of the boat.
0:22:15 > 0:22:18First the injured man and the oldest man of the crew.
0:22:24 > 0:22:27Pilot Liz battles the high winds to keep the helicopter steady
0:22:27 > 0:22:31as Larry waits for the right moment to winch the first two up.
0:22:49 > 0:22:53Larry pulls the first two fishermen on board.
0:22:53 > 0:22:59The team now have to repeat the whole dangerous process a further seven times.
0:22:59 > 0:23:03TRANSLATION: The last person getting out of the boat was actually Phil.
0:23:03 > 0:23:08I was the last one of the crew, but Phil was the last one in the boat.
0:23:08 > 0:23:12Now, alone on the boat, a tiring Phil hangs on to the railings.
0:23:12 > 0:23:16He's getting increasingly buffeted by the heavy waves as the tide comes in.
0:23:16 > 0:23:21With no time to lose, Liz brings the helicopter in for the final time.
0:24:03 > 0:24:06With everyone accounted for, they can now head back to the safety
0:24:06 > 0:24:08of their base in Stornoway,
0:24:08 > 0:24:12leaving the Spinningdale behind to its fate in the stormy seas.
0:24:12 > 0:24:16It's been a dangerous but very successful rescue.
0:24:16 > 0:24:18TRANSLATION: They saved us,
0:24:18 > 0:24:22I have an immense feeling of gratitude towards them
0:24:22 > 0:24:28and, well, the only words to describe it, they saved our lives.
0:24:52 > 0:24:55Amazing rescue, amazing that you were able to do all of that.
0:24:55 > 0:24:58Liz, we can hear you on the tape asking about Phil.
0:24:58 > 0:24:59Were you quite worried about him?
0:24:59 > 0:25:03Yeah, I was worried he might have got injured when he was down there.
0:25:03 > 0:25:06I always like to check that everybody's OK after a tricky rescue.
0:25:06 > 0:25:08And, Phil, were you badly injured or not?
0:25:08 > 0:25:10No, not at all. Just a few bruises.
0:25:10 > 0:25:12- Is that normal for the job? - Yeah, that's normal.
0:25:12 > 0:25:14You see, you're so cool, calm and collected
0:25:14 > 0:25:18but it's an incredible job you do. Do you not get nervous about it?
0:25:18 > 0:25:22No, because you're well trained for it so it just becomes a natural thing to do.
0:25:22 > 0:25:24Like driving a car or any other job.
0:25:24 > 0:25:29That moment when you've got all 14 off, you must feel an immense sense of relief, do you?
0:25:29 > 0:25:33Yes, it just means I've got myself to look after, no-one else then.
0:25:33 > 0:25:35- Which makes it a bit easier. - Yeah, very easy.
0:25:35 > 0:25:40Larry, there you are, you've got 14 extra people on board this helicopter. How are they doing?
0:25:40 > 0:25:43Apart from a little bit of hypothermia, feeling cold
0:25:43 > 0:25:45and a bit miserable, they were fine.
0:25:45 > 0:25:47Your job doesn't end when they're on board, because
0:25:47 > 0:25:50you'd have to check them over, make sure they're all OK.
0:25:50 > 0:25:53Yeah, Phil's a paramedic but I do help him and we just check that
0:25:53 > 0:25:57everybody's OK, one broken finger I think there was but that was it.
0:25:57 > 0:26:00What did they want, a cup of coffee or something hot to drink, Phil?
0:26:00 > 0:26:01They just want to get home!
0:26:01 > 0:26:05I know you've been given an award and I know you're immensely modest
0:26:05 > 0:26:09about the work that you do. Does that at least make you feel proud?
0:26:09 > 0:26:13It makes me feel proud of the rescue but, really, it's for the whole crew.
0:26:13 > 0:26:19- Or it should be.- Yeah, but I guess you're all taking your lives in your own hands at this point, aren't you?
0:26:19 > 0:26:23You are but we're in the relative safety of the helicopter,
0:26:23 > 0:26:26- not out on a deck that may be about to sink or roll over.- Mm-hm.
0:26:26 > 0:26:31I know that they were Spanish, did they at least say gracias to you, what did they say at the end?
0:26:31 > 0:26:33- "Cheers."- "Cheers," did they?
0:26:33 > 0:26:35Thank you very much for talking to us, it's been amazing
0:26:35 > 0:26:39watching your work and how cool, calm and collected you all are.
0:26:39 > 0:26:42- Thank you.- Thank you.
0:26:42 > 0:26:45Now, let's get back to Graham whose bank holiday
0:26:45 > 0:26:48is not going as planned. A weekend away to a scooter festival
0:26:48 > 0:26:53has been ruined after he crashed and now he's in an ambulance heading for A & E.
0:26:56 > 0:26:59Graham has some serious medical history.
0:26:59 > 0:27:04I know you said you'd had previous brain surgery, did they actually open, did they do a craniotomy?
0:27:04 > 0:27:06- No.- OK.- They did a...
0:27:07 > 0:27:10There was fluid round the brain.
0:27:10 > 0:27:12- OK, encephalitis?- Yeah.- OK.
0:27:12 > 0:27:16Graham's protective clothing has saved him from far more serious injury.
0:27:16 > 0:27:20The steel toecaps in his shoes have been worn down to the metal where he skidded to a halt.
0:27:22 > 0:27:25When he came off his motorbike, he slid on his front and you can see
0:27:25 > 0:27:28there's some damage to the front of his crash helmet,
0:27:28 > 0:27:30but also to the front of his clothing.
0:27:30 > 0:27:35Not only did he have a very decent crash helmet on, he had a very thick top and trousers as well.
0:27:35 > 0:27:39Had he, God forbid, been in shorts, what we'd have noticed is that
0:27:39 > 0:27:42he'd have done some terrible damage to himself.
0:27:42 > 0:27:46It would have been a catastrophe, this, but that's really saved the day, hasn't it?
0:27:46 > 0:27:50- You see so many motorcyclists riding about in shorts and T-shirts and it makes you realise.- Yeah.
0:27:50 > 0:27:54Mind you, I'm not the best person to say that, I used to do the same myself.
0:27:57 > 0:28:02Once inside A & E, Mark hands over to Dr Chris Hillman.
0:28:02 > 0:28:05He was going about 60 miles an hour and for some reason, locked up his back wheel.
0:28:05 > 0:28:09- There's about 65 yards of skid marks, so it's quite significant.- OK.
0:28:09 > 0:28:11He came off and was seen to land on his face
0:28:11 > 0:28:14and his right shoulder, but he was wearing a crash helmet.
0:28:14 > 0:28:17His obvious injury is his right shoulder, there's no obvious marks
0:28:17 > 0:28:21or anything, but it was ten out of ten pain in the right shoulder.
0:28:21 > 0:28:24Chris needs to give Graham a thorough check-over.
0:28:24 > 0:28:26Ignore the fact you're being undressed.
0:28:26 > 0:28:30OK, and let me know if you're in any pain whatsoever.
0:28:30 > 0:28:32No tenderness? No?
0:28:32 > 0:28:35Don't move your head, that's it, don't move your head.
0:28:35 > 0:28:39I know, it's bad. That's all OK, no pain whatsoever?
0:28:39 > 0:28:41- No.- Good man. Ready, set, roll.
0:28:41 > 0:28:43Well done, Graham.
0:28:43 > 0:28:45OK, any particular pain here?
0:28:45 > 0:28:48- No.- Here?- No.- Here?- No.
0:28:48 > 0:28:52It's his shoulder which is giving most cause for concern, but as well
0:28:52 > 0:28:58as that, Graham will need X-rays on his neck, chest and knee to assess the full extent of his injuries.
0:29:00 > 0:29:05Well, Graham had quite a battering and he broke his shoulder in three places and fractured his leg
0:29:05 > 0:29:10but when we spoke to him he said, like most riders of two-wheeled vehicles,
0:29:10 > 0:29:13he can't wait to get back in the saddle. Louise.
0:29:13 > 0:29:17Mike had a call about somebody who had an accident with a lawnmower recently, didn't you?
0:29:17 > 0:29:20- What had he done, this guy?- Yeah, this gentleman was mowing the lawn
0:29:20 > 0:29:25and as he was doing it, went over his foot and cut deeply into his toe.
0:29:25 > 0:29:30- Right.- So we gave him the normal instructions of how to control the bleeding.- Which is?
0:29:30 > 0:29:33Get a clean, dry, cloth or towel, put it over the wound and apply pressure.
0:29:33 > 0:29:36- Now that's very important, to apply the pressure.- OK.
0:29:36 > 0:29:40But what a lot of people do after that is they take the cloth away.
0:29:40 > 0:29:43Because it's full of blood, they think I need a clean cloth?
0:29:43 > 0:29:48Yeah, don't take the cloth off, just put another one on top of it but keep the pressure constant.
0:29:48 > 0:29:50That's the thing in that injury.
0:29:50 > 0:29:53- Do you find that people go, gosh, I must get a clean cloth?- Yeah.
0:29:53 > 0:29:58- And then of course you take the cloth off...- And then all the blood starts coming out again.
0:29:58 > 0:30:05OK, also, when you say put the pressure on, doesn't that make it hurt even more than it does?
0:30:05 > 0:30:09It may do but you'd rather keep your toe and have a little bit of pain.
0:30:09 > 0:30:13- Yep. Was he OK, is he still all right?- Yeah, he's fine. Doing OK. - Brilliant, thank you very much.
0:30:13 > 0:30:15- Glad to hear it!- Not a problem.
0:30:15 > 0:30:18Now then, as the nights get darker and the weather gets colder
0:30:18 > 0:30:20this room inevitably gets busier.
0:30:20 > 0:30:24In winter more people complain of breathing problems, chest pains,
0:30:24 > 0:30:28and harsh winters also bring an increase in road traffic accidents.
0:30:28 > 0:30:31Snow, in particular, can bring the country to a standstill.
0:30:31 > 0:30:34Pushing emergency services to the absolute limit.
0:30:34 > 0:30:38I have come to talk to Lesley who is the control duty manager.
0:30:38 > 0:30:40We're up in the important bit over here.
0:30:40 > 0:30:42We don't get the chance to chat very often.
0:30:42 > 0:30:47How much has it increased by, your workload? Say, for example, when you get real blizzard conditions?
0:30:47 > 0:30:50Probably about four times as many calls as normal.
0:30:50 > 0:30:54Four times as many calls? Presumably under those circumstances
0:30:54 > 0:30:59it is difficult to get your people into work, as hard as it is to get anyone else into work?
0:30:59 > 0:31:02The last time we had snow, we hired 4x4s.
0:31:02 > 0:31:08That was to get the staff in and also to get them home and also to get to patients on some occasions.
0:31:08 > 0:31:13You always wonder about that - how does the snowplough driver get to work? So you send out 4x4s.
0:31:13 > 0:31:18What about in terms of dealing with emergencies? Because ambulances aren't 4x4s either?
0:31:18 > 0:31:23No. On the day, when it snows, we open a major incident room.
0:31:23 > 0:31:26Which is the room we used to carry out our interviews.
0:31:26 > 0:31:29Which we would get kicked out of if a major incident were to happen.
0:31:29 > 0:31:33The fire brigade also help us. They have got 4x4s.
0:31:33 > 0:31:38- That's pretty good.- And what's even more brilliant, the public, if we got stuck trying to get up a hill,
0:31:38 > 0:31:43- they came to our rescue on occasion which was really, really good. - That's reassuring, isn't it?
0:31:43 > 0:31:47I hope you don't have blizzard conditions again because it makes your life pretty difficult.
0:31:47 > 0:31:53- It certainly does.- Thanks for chatting. That's what it's like here - what's it like out and about?
0:31:53 > 0:31:57Anna can tell us all about that. She was out and about manning an ambulance when that was all going on
0:31:57 > 0:32:01and, Anna, you were in those blizzard conditions. What was it like?
0:32:01 > 0:32:04Because it was totally covered in snow, the whole area, wasn't it?
0:32:04 > 0:32:08It was pretty horrendous and obviously a lot of snow.
0:32:08 > 0:32:10The ambulances kept getting stuck.
0:32:10 > 0:32:13Calls had increased considerably.
0:32:13 > 0:32:16And how were your ambulance getting out and about? Was it difficult?
0:32:16 > 0:32:17It was very difficult.
0:32:17 > 0:32:20We got stuck on a patient's drive.
0:32:20 > 0:32:22We couldn't get to some patients.
0:32:22 > 0:32:24The ambulance, we couldn't get up a hill.
0:32:24 > 0:32:27So we had to get all the kit out and walk up.
0:32:27 > 0:32:31So what sort of calls were you getting? What sort of things were you dealing with?
0:32:31 > 0:32:36Everything from numerous elderly falls to young people falling,
0:32:36 > 0:32:42to 30-year-olds falling off a sledge, to general illness.
0:32:42 > 0:32:46- You mentioned that one driveway was really long.- Yeah.- So what did you have to do?
0:32:46 > 0:32:49It was about a quarter of a mile. Very steep.
0:32:49 > 0:32:51And there was about a foot of snow at the time.
0:32:51 > 0:32:55So, we had to get all of the kit out of the ambulance and walk up there.
0:32:55 > 0:32:59- Which is different from normal, isn't it?- A little bit.- Did you enjoy it in a strange way?
0:32:59 > 0:33:03- Oh, yes. It was fun. - Thanks for that.
0:33:03 > 0:33:06It makes you think, doesn't it?
0:33:06 > 0:33:11Let's spare a thought for the teams that carry out rescues in the most remote parts of the British Isles
0:33:11 > 0:33:16in these conditions, places where the snow is waist deep and visibility is limited -
0:33:16 > 0:33:19the only way to get a casualty down the mountain is on foot.
0:33:19 > 0:33:25People like Alan here, Alan Howarth from the Kinder mountain rescue team, who do that very job.
0:33:25 > 0:33:26It is tough.
0:33:26 > 0:33:28It can be on days like that, yes.
0:33:28 > 0:33:31And Alan has actually been making his own films.
0:33:31 > 0:33:34- How long have you been doing that? - About three years now.
0:33:34 > 0:33:37I take a small hand-held camera and film as I go.
0:33:37 > 0:33:39We were very impressed with the film that he made.
0:33:39 > 0:33:42Let's see some of what he's made. Here we go.
0:33:44 > 0:33:47The Peak District on a Saturday afternoon in February.
0:33:47 > 0:33:51There have been recent blizzards, it's freezing cold and windy.
0:33:51 > 0:33:56A team of volunteers from the Kinder mountain rescue team are trudging through the snow.
0:34:07 > 0:34:10These video pictures are not dissimilar
0:34:10 > 0:34:14from some you might see from a polar expedition to the Antarctic.
0:34:14 > 0:34:18The casualty was out walking when he was taken ill.
0:34:33 > 0:34:37Around 40 rescuers from three teams are making this difficult trek.
0:34:44 > 0:34:48They need the numbers because the man's more than an hour's hike away
0:34:48 > 0:34:52and carrying him back in the deep snow will be exhausting.
0:35:01 > 0:35:07Their expertise is invaluable at finding the quickest and safest route.
0:35:07 > 0:35:12If the rescuers stray a few inches from the path, they sink down to almost their waist in the snow.
0:35:12 > 0:35:14Chris, floundering.
0:35:35 > 0:35:38With visibility deteriorating, the rescuers press on.
0:35:45 > 0:35:48Eventually they make it to the casualty.
0:35:51 > 0:35:55Thrilling, isn't it? You're thinking - why does the film stop there? Why DOES the film stop there, Alan?
0:35:55 > 0:36:00To be honest I ran out of batteries. I was on my third set of batteries and the weather was not helping.
0:36:00 > 0:36:03Also, as the cameraman as well as dealing with the casualty,
0:36:03 > 0:36:05- I believe you had to stop filming there anyway.- Yes, we did.
0:36:05 > 0:36:10We have caught a couple of stills. A couple of things that come to mind when you look at this.
0:36:10 > 0:36:15- This is where you got to the casualty. He was in a pretty bad way, wasn't he?- He was, yeah.
0:36:15 > 0:36:19He was vomiting, chest pains. So we've got to treat that as the worst possible condition.
0:36:19 > 0:36:21So we need to get him off as quickly as we can.
0:36:21 > 0:36:25It looks like something off of base camp on Everest, doesn't it?
0:36:25 > 0:36:29It's difficult to believe that the conditions can be that bad up the mountain there.
0:36:29 > 0:36:35It was bad up there, but when I set off, shopping down in Stockport, it wasn't too bad a day at the bottom.
0:36:35 > 0:36:40Suddenly we get a call, to assist Glossop on a call out, and we're up in waist deep snow.
0:36:40 > 0:36:45It's incredible, the way you keep disappearing. But if there are holes underneath you can't see them.
0:36:45 > 0:36:49The other thing that caught my attention, we got another photograph here,
0:36:49 > 0:36:54of the number of people involved in the rescue of this one person. Why so many?
0:36:54 > 0:36:56We need as much manpower as possible.
0:36:56 > 0:36:59It generally takes about eight people to carry a stretcher at one time.
0:36:59 > 0:37:04We try to do it in relays. The objective is to get him off the hill as quickly as possible.
0:37:04 > 0:37:06So the more people we have to do that, the better.
0:37:06 > 0:37:11Would you literally just share the workload?
0:37:11 > 0:37:16We have a team waiting. Then we hand the stretcher over to them. People take the stretcher on further.
0:37:16 > 0:37:22They came from three different areas - you guys came from three different areas to get there.
0:37:22 > 0:37:26Initially it was a call for the Glossop team. They called us to assist them and when they realised
0:37:26 > 0:37:30that they couldn't get air support they called in the Edale team as well.
0:37:30 > 0:37:35I was going to say that. One question that comes to mind is, why are you all trekking up the hill
0:37:35 > 0:37:39when you could have called a helicopter in to fly up to the top?
0:37:39 > 0:37:41We did do that. We attempted to get a helicopter.
0:37:41 > 0:37:46In most cases with this kind of serious call, we would try to go to an air ambulance
0:37:46 > 0:37:50but in these conditions, air ambulances can't fly, in low visibility.
0:37:50 > 0:37:54We tried and tried, but it was clear that the weather was just too bad.
0:37:54 > 0:37:57- You're on call pretty much any time, aren't you?- Yeah.
0:37:57 > 0:38:01You are tucked up in bed, nice and snug, or sat in front of a fire, with a cup of cocoa,
0:38:01 > 0:38:04then you get a call, and you're waist-deep in snow.
0:38:04 > 0:38:08- Why would you do that?- The excitement, it's something different.
0:38:08 > 0:38:13I used to do a lot of mountaineering. I want to put something back into the mountaineering community
0:38:13 > 0:38:18- but also I like that at a moment's notice, I could be off somewhere. - How did the patient do, by the way?
0:38:18 > 0:38:24I never found out We just literally bring the guy off the hill, put him into the back of an ambulance,
0:38:24 > 0:38:27the ambulance takes him to hospital, sometimes you find out, sometimes you don't.
0:38:27 > 0:38:30We're all very pleased you're there to do the job you do.
0:38:30 > 0:38:33And I'm sure he was, too. Thanks, nice talking to you.
0:38:33 > 0:38:36Now, shiny, brand-new bicycle is exciting, whatever your age.
0:38:36 > 0:38:40So, when 18 year-old Jenny was knocked off hers on her first outing,
0:38:40 > 0:38:43she was more concerned about the bike and she was about herself.
0:38:45 > 0:38:50Rapid-response paramedic Neil Milum has been sent urgently to a road accident.
0:38:50 > 0:38:55As he makes his way, more details continue to filter through on the computer.
0:38:55 > 0:38:58Looks like we're going to an 18-year-old female,
0:38:58 > 0:39:01looks like she's been hit by a car.
0:39:03 > 0:39:05It is a worrying sight.
0:39:05 > 0:39:09Jenny is still lying where she landed in the middle of the street.
0:39:09 > 0:39:13- My head hurts! - Anything else apart from your head?
0:39:13 > 0:39:15And my back.
0:39:15 > 0:39:18Whereabouts are you hurt on your back?
0:39:18 > 0:39:19There.
0:39:19 > 0:39:22When she hit the car, Jenny wasn't wearing a helmet.
0:39:22 > 0:39:24Where is your blood coming from?
0:39:24 > 0:39:26On my head.
0:39:28 > 0:39:30All right, I've got it, OK.
0:39:30 > 0:39:32My phone's ringing.
0:39:32 > 0:39:33Don't worry about your phone.
0:39:36 > 0:39:41She's bleeding from a small cut to her head after falling heavily.
0:39:41 > 0:39:45Mum Julie arrives to offer some comfort to her daughter.
0:39:48 > 0:39:49Mum?
0:39:49 > 0:39:51SHE SOBS
0:39:51 > 0:39:53- OK.- Neil's called for an ambulance.
0:39:53 > 0:39:57It's the pain in Jenny's back that concerns him most.
0:39:57 > 0:40:02After hitting the road hard, there's a chance she may have a spinal injury.
0:40:02 > 0:40:06We'll get the trolley out and a board. She's got
0:40:06 > 0:40:09central tenderness.
0:40:09 > 0:40:12- I can walk.- No, you can't walk, Jenny.
0:40:12 > 0:40:14Just relax, all right?
0:40:14 > 0:40:16- Stop doing stuff.- Sorry.
0:40:17 > 0:40:24Despite Jenny's protests, trying to walk too soon could aggravate any underlying damage to her back.
0:40:24 > 0:40:29Jenny's new method of transport hasn't worked out too well.
0:40:29 > 0:40:32- Only got it yesterday. - It's all right, don't worry.
0:40:32 > 0:40:36You got the bike yesterday? Hasn't ridden one for ages.
0:40:36 > 0:40:39- That's no good. - Should have bought a crash helmet.
0:40:39 > 0:40:42Yeah.
0:40:42 > 0:40:45To keep her neck steady, the team fit Jenny with a collar.
0:40:45 > 0:40:49They have to get her into the ambulance in such a way
0:40:49 > 0:40:52that her spine is kept as straight as possible.
0:40:52 > 0:40:54OK, so when we lay you down, OK, you're only going to be
0:40:54 > 0:40:58half on the board, then we're going to slide you on to the rest of it.
0:40:58 > 0:40:59OK?
0:40:59 > 0:41:01- Oh, my head. - Yeah, all right, all right.
0:41:01 > 0:41:03Just try and relax for us, hon.
0:41:03 > 0:41:06Sorry.
0:41:06 > 0:41:09- OK, stay where you are.- Don't move for us, darling, all right?
0:41:09 > 0:41:13Are you able to pop your arms across your chest for us?
0:41:13 > 0:41:18Jenny seems more concerned about the welfare of her day-old bike than herself.
0:41:18 > 0:41:21Mum goes to the rescue.
0:41:21 > 0:41:24Do you want to take my stuff home? I can't leave my bike here.
0:41:27 > 0:41:29Don't leave it here.
0:41:30 > 0:41:35Medically speaking, it's a good sign that Jenny is so aware of her surroundings.
0:41:35 > 0:41:38No apparent loss of consciousness. She remembers what she was doing.
0:41:38 > 0:41:40She remembers what day it is today.
0:41:40 > 0:41:43When we get to QA, we'll try to get you off this as soon as possible
0:41:43 > 0:41:47because they appreciate how uncomfortable it is.
0:41:47 > 0:41:53For the trip to the Queen Alexandra Hospital, Jenny will be trussed up securely to protect her.
0:41:53 > 0:41:57Mum, will you take my bike home?
0:41:57 > 0:41:59One, two, three...
0:41:59 > 0:42:04- Oh. - She arrived here on two wheels, but Jenny will have to leave on four.
0:42:04 > 0:42:10It's a dramatic exit but Neil is confident that she won't suffer any further dramas down the line.
0:42:10 > 0:42:16She wasn't wearing a helmet, so she's been very lucky just to sustain an abrasion to her head.
0:42:16 > 0:42:21Hopefully, it won't be too long before Jenny is back in the saddle.
0:42:21 > 0:42:26The good news is, Jenny is cycling again and she's doing just fine.
0:42:26 > 0:42:29Just an update on a couple of things we'd been talking about.
0:42:29 > 0:42:34Remember that boy with his mum, she was having chest pains, she was on the motorway -
0:42:34 > 0:42:38they managed to get an ECG on the ambulance, and she is on her way to hospital.
0:42:38 > 0:42:42He did fantastically, bringing the ambulance in, and staying calm on the phone.
0:42:42 > 0:42:46Also that child Who had their hand stuck in the escalator. It sounded terribly painful.
0:42:46 > 0:42:50- It was treated at the scene. Is on their way home.- Excellent. That's all wrapped up then, isn't it?
0:42:50 > 0:42:53- It is, indeed.- More Real Rescues soon.- Bye-bye.
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