0:00:00 > 0:00:04Today on Real Rescues, the dramatic 999 call
0:00:04 > 0:00:08from a woman returning home to find burglars walking out of her front door
0:00:08 > 0:00:10with a television and jewellery.
0:00:20 > 0:00:23And the diver who follows all the safety rules
0:00:23 > 0:00:26but still ends up fighting for his life.
0:00:26 > 0:00:28He came round to our left-hand side,
0:00:28 > 0:00:31then drifted away, shook his head
0:00:31 > 0:00:33and went face down.
0:00:56 > 0:01:01Hello. Welcome to Real Rescues from this police centre near Southampton.
0:01:01 > 0:01:03This is where 999 calls come in.
0:01:03 > 0:01:06They deal with emergency calls all day, every day.
0:01:06 > 0:01:08They're dealing with one right now.
0:01:08 > 0:01:12They've had a call from a driver whose car is in a precarious position.
0:01:12 > 0:01:15- Angela, are you OK to talk to us? - Yes.
0:01:15 > 0:01:17Tell us about this driver. Where are they?
0:01:17 > 0:01:20There's a road that runs along the top of this cliff.
0:01:20 > 0:01:22They've been driving along
0:01:22 > 0:01:26and we've had a call from the gentleman to say the car has spun out of control
0:01:26 > 0:01:29and he's come off onto the top of the cliff.
0:01:29 > 0:01:32We can't actually see it quite on this yet.
0:01:32 > 0:01:35No, but we know he's at the top here somewhere.
0:01:35 > 0:01:38- How far is that drop? It looks like a sheer edge.- It is, yeah.
0:01:38 > 0:01:41They say they're at a 45-degree angle already.
0:01:41 > 0:01:44You're looking at over 150-foot-drop down.
0:01:44 > 0:01:47So that's really high priority. People are on their way?
0:01:47 > 0:01:52- They're on scene, so we're waiting for an update.- We'll get one later. Thank you.
0:01:52 > 0:01:56Scuba diving has its risks, but if you're experienced and follow the rules,
0:01:56 > 0:02:00you should be safe. I say "should" because it's not an exact science.
0:02:00 > 0:02:02One diver did everything by the book
0:02:02 > 0:02:04but still ended up in grave danger.
0:02:06 > 0:02:11Coastguard helicopter rescue one-zero-six is being scrambled from its base in Portland.
0:02:12 > 0:02:16A scuba diver is in trouble.
0:02:16 > 0:02:19Captain Mike Rowton prepares to take off.
0:02:19 > 0:02:22His co-pilot is Glenn Stacey.
0:02:22 > 0:02:27In the back are winch operator Steve Larson and winchman Buck Rogers.
0:02:31 > 0:02:32The team head east.
0:02:33 > 0:02:37At the moment, coastguard control only have the barest details
0:02:37 > 0:02:39from the diving boat Sha-King.
0:02:46 > 0:02:52As the helicopter heads out, the crew are unaware of the scale of the emergency unfolding out at sea.
0:02:53 > 0:02:57Diver Jeff has just completed a text-book dive to a wreck with his buddy, Steve.
0:02:57 > 0:02:59'I swam over to him,'
0:02:59 > 0:03:01Jeff came round to my left-hand side
0:03:01 > 0:03:06then drifted away, shook his head and then went face down.
0:03:06 > 0:03:10By the time we got him to the boat, he was as stiff as a board. Really stiff.
0:03:11 > 0:03:14We had a hell of a job to get him onto the boat.
0:03:14 > 0:03:18The skipper of the Sha-King sent the mayday and is doing all he can
0:03:18 > 0:03:21to keep the coastguard informed of what's happening.
0:03:35 > 0:03:40It's sounding like a very severe attack of the bends, or decompression sickness,
0:03:40 > 0:03:43where dissolved gases form bubbles in the bloodstream.
0:03:43 > 0:03:46It can be fatal. Every minute is vital.
0:03:50 > 0:03:54Coastguard Control pass on crucial details to the crew
0:03:54 > 0:03:57so that no time is wasted identifying the boat.
0:04:11 > 0:04:18They've found the boat. Steve speaks to the captain to get it into the safest position for Buck's descent.
0:04:30 > 0:04:32Jeff is lying on deck, his body rigid.
0:04:32 > 0:04:35He's drifting in and out of consciousness.
0:04:35 > 0:04:38His dive buddy has done more than just get him onto the boat.
0:04:38 > 0:04:41He's also put his life-saving training into practice.
0:04:42 > 0:04:46We'll hear in a while how Steve kept Jeff alive.
0:04:46 > 0:04:49The first rule in a fire is make a speedy exit
0:04:49 > 0:04:52then you can dial 999.
0:04:52 > 0:04:55All well and good if you're fit and have a clear way out.
0:04:55 > 0:04:58But for the elderly or infirm, it may not be so easy.
0:04:58 > 0:05:01In this incident in sheltered flats, not everybody has escaped
0:05:01 > 0:05:03and one man is missing.
0:05:05 > 0:05:09A summer evening in Southampton. An emergency call has come in
0:05:09 > 0:05:12and Green Watch are on their way.
0:05:12 > 0:05:16We've been called to a fire. I don't know the severity.
0:05:16 > 0:05:19- Go right here.- Have we got an ETA?
0:05:19 > 0:05:24It's a sheltered housing block. Flames are ripping through a first-floor flat.
0:05:25 > 0:05:29A crew from Hightown Fire Station is already on the scene.
0:05:29 > 0:05:32Watch manager Sean Foster is updated by Adrian Butt,
0:05:32 > 0:05:34the incident commander.
0:05:34 > 0:05:36- Is the corridor smoke-logged? - Not yet.
0:05:36 > 0:05:38Has anyone done a recce evacuation?
0:05:38 > 0:05:42I've done a recce only of that corridor to see where the fire is.
0:05:42 > 0:05:46Fire-fighters have to go to tackle the fire head on.
0:05:46 > 0:05:49Some of the elderly residents are already out.
0:05:49 > 0:05:53Others, who find it harder to move, have been told to stay in their flats
0:05:53 > 0:05:54and shut the doors.
0:05:58 > 0:06:02But they're frightened. The crews need to get on top of the fire fast.
0:06:04 > 0:06:08Alarming news has come in. The owner of the flat on fire can't be found.
0:06:08 > 0:06:11He could still be in there.
0:06:11 > 0:06:14I'd get another crew in there straightaway.
0:06:14 > 0:06:18'When we arrive at an incident and we know'
0:06:18 > 0:06:22or we believe there are persons trapped or it's reported,
0:06:22 > 0:06:27obviously it's a priority to send breathing apparatus crews into the building
0:06:27 > 0:06:29to carry out any rescue.
0:06:29 > 0:06:31Time is critical.
0:06:33 > 0:06:36Possible person is reported. I'm going to find out now
0:06:36 > 0:06:37to see if anyone is in there.
0:06:37 > 0:06:41With no time to lose, Adrian Cobb and Liam Barry go in
0:06:41 > 0:06:44as backup to two fire-fighters already inside.
0:06:44 > 0:06:48When you're in there, find the services. Isolate everything.
0:06:48 > 0:06:50The man could be lying unconscious on the floor.
0:06:50 > 0:06:54One team will go into the thick black smoke to try and find him.
0:06:54 > 0:06:57The other team will work hard, beating back the flames.
0:06:57 > 0:07:00Our priority is obviously to rescue the casualty
0:07:00 > 0:07:02but also fight the fire.
0:07:03 > 0:07:08We can't leave the fire undetected as we must consider the safety of our personnel.
0:07:08 > 0:07:13So we will always fight the fire and carry out rescue simultaneously with our crews.
0:07:13 > 0:07:15It's an unpredictable situation.
0:07:15 > 0:07:18The fire alarm is not helping anyone now.
0:07:18 > 0:07:21In fact, it could be a danger for the fire crews.
0:07:21 > 0:07:24We need to get the alarm silenced as well.
0:07:24 > 0:07:26If a DSU goes off, you won't hear it.
0:07:26 > 0:07:28Worn by the fire-fighters inside,
0:07:28 > 0:07:31a DSU is a distress signal unit.
0:07:31 > 0:07:36If they stop moving, an alarm will sound, alerting the crews outside.
0:07:40 > 0:07:44Extra help from all emergency services has arrived,
0:07:44 > 0:07:47but thankfully a radio message from the teams inside
0:07:47 > 0:07:49suggests it won't be needed.
0:07:49 > 0:07:51Whole flat searched. No casualties found.
0:07:51 > 0:07:53Right. Lovely.
0:07:53 > 0:07:56There's no-one in the flat and the fire is under control.
0:07:56 > 0:08:01So unfortunately we've got to find the occupant of the flat
0:08:01 > 0:08:03and break the bad news.
0:08:03 > 0:08:06So that's my next task, I'm afraid.
0:08:09 > 0:08:13We've got the details of the chap that owns the flat and the next of kin.
0:08:13 > 0:08:15While Sean starts a search for the owner...
0:08:15 > 0:08:21'It's to get a message to the occupier who's not here that his flat is gutted.'
0:08:22 > 0:08:27..a powerful fan it taken up to clear the smoke-logged corridors.
0:08:29 > 0:08:34With the fire now out, the teams who faced it will shed their breathing apparatus.
0:08:34 > 0:08:36Very smoky. A little bit warm.
0:08:36 > 0:08:40The smoke level is down to about waist height.
0:08:41 > 0:08:46It did clear once we'd sorted out the rest of the fire
0:08:46 > 0:08:48and opened the windows a bit.
0:08:48 > 0:08:50But quite smoky.
0:08:50 > 0:08:52Looks like it started in the kitchen.
0:08:52 > 0:08:55The fridge was well alight when we went in there.
0:08:55 > 0:08:57So possibly... Definitely the kitchen.
0:08:57 > 0:09:01There's some good news round the back of the building.
0:09:01 > 0:09:04The owner of the flat has been found unharmed.
0:09:04 > 0:09:06He'd escaped when the fire alarm went off.
0:09:06 > 0:09:12Obviously this is a huge relief to us and everyone on the fire ground.
0:09:12 > 0:09:16The last thing we want to do is be pulling people out of the building.
0:09:16 > 0:09:23We'd much sooner people get out of the building, close the door behind them and call us.
0:09:23 > 0:09:28As night draws in, the crew will help residents deal with the aftermath.
0:09:28 > 0:09:33The gentleman will be re-housed tonight. The council will look after him
0:09:33 > 0:09:36and assist with insurance arrangements and things.
0:09:36 > 0:09:40The flat is gutted and there's some smoke damage to the corridors.
0:09:40 > 0:09:43But luckily, nobody has been hurt.
0:09:47 > 0:09:50It's fascinating looking at the screens and watching the motorways.
0:09:50 > 0:09:54We'll come back to this area later to talk about animals and motorways.
0:09:54 > 0:09:58But before we do, I'll have a chat to Sarah.
0:09:58 > 0:10:01- I'll grab a chair. OK to talk? - Yes, fine, yes.
0:10:01 > 0:10:03I won't interrupt if you're on a call.
0:10:03 > 0:10:08A particularly fascinating call one day about criminal damage.
0:10:08 > 0:10:12A blank enough canvas for you to set the scene. What happened?
0:10:12 > 0:10:16I was doing some call taking and somebody called 999.
0:10:16 > 0:10:22It was a female who wanted to report that she'd been the victim of criminal damage.
0:10:22 > 0:10:25She was very hesitant to give details
0:10:25 > 0:10:29and I had to ask a lot of questions to get information out of her.
0:10:29 > 0:10:32I managed to establish that her car had been damaged
0:10:32 > 0:10:36and that the damage was ongoing at the time I was speaking to her.
0:10:36 > 0:10:39- You could hear it? - This was what was funny.
0:10:39 > 0:10:43In the background as I was speaking to her, I could hear a noise -
0:10:43 > 0:10:45every few seconds a very loud bang.
0:10:45 > 0:10:48Then a screeching noise and then a loud bang again.
0:10:48 > 0:10:53I thought, "Something's not right here", and with her hesitancy to tell me details.
0:10:53 > 0:10:59I said, "It's your car that's been damaged. It's happening now." She said, "Yes."
0:10:59 > 0:11:04I said, "OK, do you know who's causing the damage?"
0:11:04 > 0:11:08She said, "Yes." I said, "In what capacity do you know this person?"
0:11:08 > 0:11:12And she said, "I've been having an affair with her husband."
0:11:12 > 0:11:17It turned out that her car was being repeatedly rammed by another vehicle.
0:11:17 > 0:11:20Sorry. I shouldn't laugh. It's very serious.
0:11:20 > 0:11:22And how did you stop this?
0:11:22 > 0:11:25We obviously sent the police round straightaway
0:11:25 > 0:11:27and then it stopped.
0:11:27 > 0:11:30Once they arrived, it ceased.
0:11:30 > 0:11:33Thank you very much. Amazing the calls you get.
0:11:33 > 0:11:36An insight into all kinds of people's lives.
0:11:36 > 0:11:40Earlier we saw coastguard helicopter rescue one-zero-six being scrambled
0:11:40 > 0:11:46from its base in Portland en route to a diver, Jeff, who is seriously ill with suspected bends.
0:11:54 > 0:11:58Jeff had been 32 metres underwater for almost half an hour.
0:11:58 > 0:12:02He surfaced correctly but then collapsed soon after.
0:12:02 > 0:12:05The race is now on to get him off the boat and to hospital.
0:12:08 > 0:12:13The coastguard rescue helicopter has just reached the Sha-King dive boat.
0:12:13 > 0:12:15Unconscious on the deck is diver Jeff.
0:12:15 > 0:12:17His buddy Steve is by his side.
0:12:17 > 0:12:20Without him, Jeff might not have made it this far.
0:12:20 > 0:12:24When we finally got onto the boat, I realised he wasn't breathing.
0:12:24 > 0:12:27So I carried out CPR on him.
0:12:27 > 0:12:31I got his head back, got some air into him and started compressions.
0:12:31 > 0:12:36I was halfway through the second lot of compressions when he took a nice big breath,
0:12:36 > 0:12:40or a nice big sigh, which was quite nice to hear!
0:12:42 > 0:12:44Winchman Buck Rogers is ready to take over.
0:12:46 > 0:12:48Steve lowers the winch.
0:12:48 > 0:12:52Right two. Still go right. Right a further two.
0:12:52 > 0:12:57He hangs out the doorway to guide pilot Mike to the right position.
0:12:57 > 0:13:00Right one. And steady.
0:13:00 > 0:13:03Position good. Steady. Steady. Right one. Contact.
0:13:03 > 0:13:05Steady. Just wait for an anti-hook.
0:13:05 > 0:13:07Anti-hook now.
0:13:07 > 0:13:11They've placed Buck perfectly on the deck. But there's a problem.
0:13:11 > 0:13:13Jeff's fingers have got caught on a cable.
0:13:13 > 0:13:18As the winchman dropped down the side of us, he had a loose line hanging.
0:13:18 > 0:13:21Jeff managed to get his fingers round it somehow
0:13:21 > 0:13:24which locked all around the line.
0:13:24 > 0:13:27Buck was talking to him, trying to get some response from him
0:13:27 > 0:13:29but nothing from him at all.
0:13:29 > 0:13:33It took Buck a bit of strength to take his fingers out of the line.
0:13:33 > 0:13:37Mike's moved the helicopter back in preparation for the winch up.
0:13:37 > 0:13:42Buck is a trained paramedic and confirms Jeff is suffering severe decompression sickness.
0:13:42 > 0:13:46He needs to get him to a recompression chamber as soon as possible.
0:13:46 > 0:13:49He signals for Steve to drop the winch.
0:13:49 > 0:13:52Mike approaches once more under Steve's guidance.
0:13:52 > 0:13:54Back two. Back one.
0:13:54 > 0:13:57Steady. Contact. Steady.
0:13:57 > 0:14:01Buck successfully hooks himself and Jeff onto the wire.
0:14:01 > 0:14:03Steve starts to winch up.
0:14:03 > 0:14:06STEVE DIRECTS PILOT
0:14:14 > 0:14:19Once they're safely onboard, Mike heads for the recompression chamber at Poole.
0:14:19 > 0:14:23Back on the boat, Steve is struggling to take in what's happened.
0:14:23 > 0:14:26It was a text-book dive. We didn't go over on time,
0:14:26 > 0:14:28we did our stops.
0:14:28 > 0:14:30Jeff was just an unlucky lad.
0:14:30 > 0:14:32It just happened for him that day.
0:14:33 > 0:14:36Jeff is still falling into unconsciousness.
0:14:36 > 0:14:40He's complaining of pins and needles in his limbs as well as chest pains.
0:14:40 > 0:14:44Steve gets him on oxygen, while Steve prepares to monitor his heart.
0:14:44 > 0:14:46For safety,
0:14:46 > 0:14:51coastguard volunteers have been sent by Control to clear an area of local park
0:14:51 > 0:14:53for Mike to land the helicopter in.
0:14:56 > 0:15:01It's taken just six minutes to get Jeff from the boat to the landing site.
0:15:01 > 0:15:04Dr Mark Bentley-Smith and an ambulance crew are there,
0:15:04 > 0:15:08to transfer him to the recompression chamber at the hospital.
0:15:08 > 0:15:10..Two, three.
0:15:15 > 0:15:17- Thank you very much.- OK.
0:15:17 > 0:15:22Thanks to the crew of the coastguard helicopter, Jeff is given the best chance to survive
0:15:22 > 0:15:24his bout of decompression sickness.
0:15:24 > 0:15:30That is something. The coastguard helicopter got Jeff from boat to ambulance in six minutes.
0:15:30 > 0:15:32Jeff and Steve join me here now.
0:15:32 > 0:15:34First question, how are you?
0:15:34 > 0:15:35A lot better, thank you very much!
0:15:35 > 0:15:38- You look a lot better!- I feel it!
0:15:38 > 0:15:41They're quite something, those coastguard boys.
0:15:41 > 0:15:44Absolutely. They did a wonderful job. I wouldn't be here, otherwise.
0:15:44 > 0:15:47More interestingly, cos he's sat next to you,
0:15:47 > 0:15:50- I noticed you were getting a bit emotional there!- Yeah!
0:15:50 > 0:15:54- It's quite something to relive. - It's the first time I've seen that.
0:15:54 > 0:15:58Thing is, you wouldn't be here if it hadn't been for him.
0:15:58 > 0:16:01He literally saved my life. Undoubtedly.
0:16:01 > 0:16:07And the training that he's gone through, that's why I'm here. Simple as that.
0:16:07 > 0:16:11It's interesting sometimes when you go through things like this,
0:16:11 > 0:16:15sometimes the person who's out of it doesn't suffer as much.
0:16:15 > 0:16:18Jeff was quite happy laid there!
0:16:18 > 0:16:19Absolutely!
0:16:19 > 0:16:22He might have been dying, but nevertheless...
0:16:22 > 0:16:27But for you, a very emotional situation. You guys have been dive buddies for a long time.
0:16:27 > 0:16:31Yeah. Not at the time. The training kicks in and you do what you do.
0:16:31 > 0:16:33- You know.- And looking back on it now?
0:16:33 > 0:16:35Now, yeah, it was an experience. Yes.
0:16:35 > 0:16:38- You're finding this quite difficult now.- Yeah, I am.
0:16:38 > 0:16:41You were a lot chattier when I first saw you. But that's cos...
0:16:41 > 0:16:45I'll leave you alone for a second. I'll leave you alone.
0:16:45 > 0:16:48I want to introduce you to Dr Desmond McCann.
0:16:48 > 0:16:51Give us an idea. He was pretty ill, wasn't he?
0:16:51 > 0:16:54He was very sick. We were very worried about him.
0:16:54 > 0:16:59Because what I find extraordinary is that they both did the same dive.
0:16:59 > 0:17:03Yet one came up with decompression sickness and the other didn't.
0:17:03 > 0:17:07The problem is that Jeff had a road traffic accident some years ago
0:17:07 > 0:17:10and suffered quite a severe brain injury.
0:17:10 > 0:17:14That changes the structure of the brain in such a way
0:17:14 > 0:17:18that it makes it more liable to damage during decompression illness.
0:17:18 > 0:17:20So it attracts the bubbles, if you like.
0:17:20 > 0:17:23And that unfortunately happened to Jeff this time.
0:17:23 > 0:17:28As we saw, Jeff looked pretty sick when the crew got him into the helicopter.
0:17:28 > 0:17:31Was it really touch and go? Are we over-dramatising it?
0:17:31 > 0:17:33Not at all. He was very unwell.
0:17:33 > 0:17:37He had an arrest on the boat. He stopped breathing on the boat.
0:17:37 > 0:17:40If it wasn't for his buddy, he'd have not started again.
0:17:40 > 0:17:44By the time we got him, he was confused, he was disorientated.
0:17:44 > 0:17:46He had a lot of gas in his head.
0:17:46 > 0:17:50And we had quite a struggle to get him into the chamber
0:17:50 > 0:17:52and down to a depth and get a line in.
0:17:52 > 0:17:54Just do the basics to get him under control.
0:17:54 > 0:17:59But eventually, as the pressure increased in the chamber he became more well
0:17:59 > 0:18:03and a bit more co-operative. But at the beginning, he was fighting us all the way.
0:18:03 > 0:18:07Is it possible for divers who perfectly abide by the rules
0:18:07 > 0:18:10to suffer from decompression sickness, then?
0:18:10 > 0:18:14Yes. Not necessarily as severely as Jeff did, because of his head injury.
0:18:14 > 0:18:21But any diver following the rules, a few per cent of them will develop decompression illness
0:18:21 > 0:18:23because it's a mathematical model.
0:18:23 > 0:18:27It can't take into consideration all the circumstances of any individual.
0:18:27 > 0:18:31So if you're a bit dehydrated or a bit unwell for some other reason,
0:18:31 > 0:18:35the chance of getting decompression illness are much greater.
0:18:35 > 0:18:39The mathematical model won't know what your circumstances are on that day.
0:18:39 > 0:18:44It's an amazing job you do. We're talking and there's a man sat there talking to us
0:18:44 > 0:18:48because you saved his life and there's a man sat next to you
0:18:48 > 0:18:50because you did, because of your training.
0:18:50 > 0:18:54- You're still struggling. - No, I'm OK. I'm all right.
0:18:54 > 0:18:58So, look... Is he allowed to dive any more?
0:18:58 > 0:19:00- No.- Are you going to take that advice?
0:19:00 > 0:19:02Absolutely. Foolhardy to do so now.
0:19:02 > 0:19:07That's the second time it's happened to me. The other one was a minor one. This was more serious.
0:19:07 > 0:19:11The first one we put down as being one of those things. This one, no.
0:19:11 > 0:19:15I've had a good run. I've had 22 years of diving, with a lot of good experiences.
0:19:15 > 0:19:19But that's it now. Kick it into touch. Hang up my fins for ever!
0:19:19 > 0:19:22What an amazing bunch of people that looked after you.
0:19:22 > 0:19:27- Hard on you, cos you were dive buddies.- For a long time. But I won't be kissing him again!
0:19:27 > 0:19:29- One kiss was enough!- Exactly!
0:19:29 > 0:19:32- One kiss in one lifetime! - I'm grateful for that!
0:19:32 > 0:19:35- Every cloud has a silver lining! - Absolutely!
0:19:35 > 0:19:38Gentlemen, it's been a pleasure talking to you.
0:19:38 > 0:19:42Amazing, what you did for your best mate. And what you do for a living, incredible.
0:19:42 > 0:19:45- Thank you very much, everybody. - Thank you.
0:19:47 > 0:19:50Still to come on Real Rescues.
0:19:50 > 0:19:54Something's running loose on the A3, causing dozens to call 999.
0:20:07 > 0:20:11And two separate emergencies for mother and daughter.
0:20:11 > 0:20:15The strange thing is, they were both caused by the same accident.
0:20:23 > 0:20:26The targeting of planes with laser pens from the ground
0:20:26 > 0:20:28has become a serious issue for pilots.
0:20:28 > 0:20:32They're not illegal, but dangerous in the wrong hands. See this.
0:20:32 > 0:20:35It doesn't look like much, but it is extremely powerful.
0:20:35 > 0:20:39Now, 28 incidents have been reported in the last six months.
0:20:39 > 0:20:43The Hampshire spotter plane was on a recent surveillance job at 2,000 feet
0:20:43 > 0:20:47when it was hit by a powerful green laser like this one.
0:20:47 > 0:20:49Boxer one-zero.
0:20:51 > 0:20:58Can I have a unit to the West Ham leisure park. Basingstoke leisure park.
0:20:58 > 0:21:01We're being repeatedly lasered with a green laser pen.
0:21:01 > 0:21:04Are they in the top car park?
0:21:06 > 0:21:10They're down the opposite end to where the cinemas are, et cetera.
0:21:10 > 0:21:14Yes. We'll give West Ham leisure park security a quick call.
0:21:14 > 0:21:20They'll be able to pin their cameras there. Car park nine.
0:21:20 > 0:21:23Mark, you were on board that plane at that point.
0:21:23 > 0:21:27What's it like when you're up there, it's dark, and a laser is pointed at you?
0:21:27 > 0:21:30As you say, it's dark. The aircraft is very low lighting.
0:21:30 > 0:21:33As soon as the green light comes into the aircraft,
0:21:33 > 0:21:36the whole cabin goes green and it's very difficult to see.
0:21:36 > 0:21:38- It's like a cone effect, is it?- Yes.
0:21:38 > 0:21:41On the ground, it's just like a pinpoint.
0:21:41 > 0:21:45As the light gets higher and higher into the sky, it forms a cone.
0:21:45 > 0:21:49So when it comes into the aircraft, it lights the whole aircraft up.
0:21:49 > 0:21:51You can see that is powerful anyway,
0:21:51 > 0:21:54but could it actually bring a plane down if a pilot can't see?
0:21:54 > 0:22:00Yes, the pilot can easily get disorientated with the green light, unable to read instruments.
0:22:00 > 0:22:04If a situation was to occur in the aircraft, it could be very dangerous.
0:22:04 > 0:22:10What's interesting about this is you turned your specialist cameras on them. Let's see what happened.
0:22:16 > 0:22:18Stop there. Five persons.
0:22:18 > 0:22:21Walk towards the group. They're in the middle of two cars.
0:22:21 > 0:22:24There's a very large male stood at the back.
0:22:29 > 0:22:33I'm pretty sure it's him, if you can carry out a search on him.
0:22:35 > 0:22:39So you were able to pinpoint him and you got evidence, didn't you?
0:22:39 > 0:22:44When the aircraft was lasered, the camera was turned into the location it was coming from.
0:22:44 > 0:22:47We used the colour camera to get the evidence of the laser
0:22:47 > 0:22:51then switched to thermal image which then revealed where he was.
0:22:51 > 0:22:53What happened to him?
0:22:53 > 0:22:58- Arrested and convicted.- Right. Which is probably a good thing.
0:22:58 > 0:23:01Do you think people realise when they're on the ground
0:23:01 > 0:23:04how incredibly disorientating it is for the planes?
0:23:04 > 0:23:06No, they think it's a bit of fun.
0:23:06 > 0:23:11They don't appreciate what's going on in the aircraft and how dangerous these things can be.
0:23:11 > 0:23:13They are legal, though, aren't they?
0:23:13 > 0:23:19They are legal, but as you said earlier, they can be potentially dangerous in the wrong hands.
0:23:19 > 0:23:22We would ask people not to use them.
0:23:22 > 0:23:24OK. Mark, thank you very much.
0:23:24 > 0:23:28Now, a bad day for Molly and her daughter, Pauline.
0:23:28 > 0:23:33They're stopped at traffic lights and their car is hit not once, but twice.
0:23:33 > 0:23:35Molly is rushed to hospital in a helicopter,
0:23:35 > 0:23:41but they didn't realise Pauline would be making the same journey in an ambulance behind her.
0:23:44 > 0:23:49Hampshire Roads policing unit are responding to reports of a traffic accident.
0:23:52 > 0:23:56They get there as the local fire crew arrive.
0:23:56 > 0:23:59An ambulance is just behind.
0:23:59 > 0:24:02Looks like something was seriously wrong.
0:24:02 > 0:24:06A shunt at the traffic lights has left one woman injured.
0:24:06 > 0:24:1179-year-old Molly is lying across the front seats of the car.
0:24:11 > 0:24:14She's breathing, but not responding at all.
0:24:14 > 0:24:18Ambulance technician Kevin Deverall is treating Molly with oxygen
0:24:18 > 0:24:22while his colleague tries to find out more information.
0:24:35 > 0:24:41Molly's daughter Pauline was driving when they were hit from behind not once, but twice.
0:24:41 > 0:24:44I stopped for the traffic cos the lights were red.
0:24:44 > 0:24:50The traffic started moving, I went to go forward and felt this bang in the back.
0:24:50 > 0:24:53I honestly thought I'd stalled the car, at first.
0:24:53 > 0:24:58Then I realised I hadn't, went to go forward again and got hit again.
0:24:58 > 0:25:02I got out to have a look and see what had happened and what damage it had done.
0:25:02 > 0:25:06Turned round to say to Mum I was going to bring the car forwards to see what damage
0:25:06 > 0:25:09and that's when I found my mum out cold on the seat.
0:25:12 > 0:25:16I did honestly think the shock had brought on a heart attack
0:25:16 > 0:25:18especially when I couldn't bring her round.
0:25:18 > 0:25:23By now I was crying. I was holding my mum. My mum is my best mate.
0:25:25 > 0:25:29The damage to both cars suggest it wasn't a big impact.
0:25:29 > 0:25:35But Pauline thinks her mum has started to get out just as the cars bumped a second time.
0:25:36 > 0:25:40Before she can be properly assessed, they have to get Molly out of the car.
0:25:40 > 0:25:44Kevin Deverall is already concerned enough about her condition
0:25:44 > 0:25:46to send for the air ambulance.
0:25:46 > 0:25:52Because Molly's complained of neck and back pain, the team won't take any chances.
0:25:52 > 0:25:56She'll be put on a spinal board to keep her as straight as possible
0:25:56 > 0:25:58as she's removed from the car.
0:25:58 > 0:26:02She's already lying down, so the fire crew don't need to remove the roof.
0:26:02 > 0:26:05But to create enough space,
0:26:05 > 0:26:07they have to cut back nearby branches
0:26:07 > 0:26:10and free the hinges on the passenger door
0:26:10 > 0:26:12so that it can open as wide as possible.
0:26:12 > 0:26:18What we'll do is, as we lift, we'll go round and straight onto here.
0:26:19 > 0:26:23The road is too narrow for the air ambulance to land on
0:26:23 > 0:26:26so it'll use a nearby playing field instead.
0:26:26 > 0:26:31In the car, the fire and ambulance crews are preparing to lift Molly out.
0:26:31 > 0:26:33One, two, three, lift.
0:26:38 > 0:26:42They're talking to her all the time and she seems to be responding.
0:26:42 > 0:26:46Once she's out, Kevin can investigate her injuries in more detail.
0:27:12 > 0:27:16Molly is talking, but she's clearly confused.
0:27:16 > 0:27:19They don't know why, and that's worrying the medical team.
0:27:19 > 0:27:24I'm starting to wonder if maybe the accident has caused her to have a little event.
0:27:24 > 0:27:26Something cerebral. A little stroke.
0:27:26 > 0:27:31I'm not quite sure of the lower back pain, what's caused that.
0:27:31 > 0:27:34- PAULINE:- She didn't seem to recognise anyone.
0:27:34 > 0:27:38I held her hand, but she didn't seem to realise it was me holding her hand.
0:27:42 > 0:27:46The fear is that Molly may have suffered a head injury of some sort
0:27:46 > 0:27:50or that the impact of the crash has triggered a medical episode.
0:27:51 > 0:27:55The air ambulance will ensure that Molly has a smooth ride to hospital.
0:27:55 > 0:27:57She may have neck and spinal injuries.
0:27:57 > 0:28:03The team don't want to subject her to any jostling in a road ambulance.
0:28:03 > 0:28:07As they prepare her for the air lift, there's good news for Pauline.
0:28:07 > 0:28:09Her mum seems to be more aware.
0:28:09 > 0:28:11She was more worried about her gold!
0:28:11 > 0:28:17She knew a lady had taken her necklaces,
0:28:17 > 0:28:20and she thought they'd broken her necklaces,
0:28:20 > 0:28:23but they hadn't. They'd unclipped every one.
0:28:23 > 0:28:27Which I thought was really nice. I'd thought they'd have to break them
0:28:27 > 0:28:30cos she wears ten. Ten grandchildren.
0:28:30 > 0:28:36Relieved for her mum, suddenly it's Pauline's turn to feel the effects of the accident.
0:28:36 > 0:28:38She's collapsed on the roadside.
0:28:39 > 0:28:44Ambulance technician Kevin Deverell and Fraser Rowbotham
0:28:44 > 0:28:46were going to help escort Molly to the helicopter.
0:28:46 > 0:28:49Now they have another casualty to deal with.
0:28:50 > 0:28:52Squeeze my fingers for me, please.
0:28:52 > 0:28:55Squeeze them as hard as you can.
0:28:55 > 0:28:59Got a pain in your neck? What we'll do is put a collar on you.
0:28:59 > 0:29:02We'll have to get another ambulance to take her in.
0:29:02 > 0:29:07My neck and back had been hurting. I kept rubbing it
0:29:07 > 0:29:09cos the neck was really hurting.
0:29:09 > 0:29:12But I was more worried about my mum.
0:29:12 > 0:29:16So I wanted Mum sort of settled
0:29:16 > 0:29:18and I didn't want to upset her even more
0:29:18 > 0:29:20by knowing that I was hurt.
0:29:23 > 0:29:26Just as they did with her mother, the team take no further chances
0:29:26 > 0:29:29and ease Pauline onto a spinal board.
0:29:38 > 0:29:41As Pauline is taken into the ambulance,
0:29:41 > 0:29:45the helicopter carrying her mother to hospital flies overhead.
0:29:45 > 0:29:48When they stopped at the lights just over an hour ago,
0:29:48 > 0:29:52they had no idea just how traumatic their day was to become.
0:29:53 > 0:29:58In hospital, both were treated for bruising and whiplash, then released.
0:30:01 > 0:30:03Now to a really dramatic 999 call.
0:30:03 > 0:30:08It all started with a homecoming surprise for Shirley and her 13-year-old son Fraser.
0:30:08 > 0:30:13They found a strange car in their drive and men burgling their house in front of their eyes.
0:30:13 > 0:30:16Shirley immediately called 999 but, as you'll hear,
0:30:16 > 0:30:18that call ends abruptly.
0:30:55 > 0:31:01Well, you might have missed that, but the burglars took Shirley's phone while she was making the call
0:31:01 > 0:31:03and smashed it. Let's hear it again.
0:31:13 > 0:31:17But it didn't end there. Her son Fraser now took over on his phone.
0:31:17 > 0:31:19Here's the call that he made.
0:32:14 > 0:32:17Extraordinary. Shirley and Fraser are here.
0:32:17 > 0:32:19How was it listening to that?
0:32:19 > 0:32:22Gosh. That's the first time I've heard that.
0:32:22 > 0:32:24It brought it all back.
0:32:24 > 0:32:27- Just how frightened I was. - Terrifying.- Yes, it was.
0:32:27 > 0:32:30- It was the shock.- Yeah.
0:32:30 > 0:32:32Didn't expect it. Got home and there they are.
0:32:32 > 0:32:35You can't do anything about it. Scared.
0:32:35 > 0:32:38The bit where I started screaming, "Libby" was the dog.
0:32:38 > 0:32:43She was on the drive and they literally just missed running her over.
0:32:43 > 0:32:45Cos they were going off at such speed.
0:32:45 > 0:32:48You'd only been out a couple of minutes. Just popped out.
0:32:48 > 0:32:51Literally. Went to get Fraser from school.
0:32:51 > 0:32:5415 minutes. Got back, they had everything, pretty much.
0:32:54 > 0:32:56TVs, PS3s, it was so quick.
0:32:56 > 0:33:00We can't believe how much they actually took in that time.
0:33:00 > 0:33:06They should be in the removals business. They stripped so much out of the house in that time.
0:33:06 > 0:33:09Extraordinary. I have to say, you were very brave.
0:33:09 > 0:33:14- Scrapping and fighting! Is she a scary mum?- Yeah!
0:33:14 > 0:33:17She was scrapping and fighting and shouting at them!
0:33:17 > 0:33:19I wasn't going to give them my keys.
0:33:19 > 0:33:23Fraser was the hero. While they were coming at me saying, "Give me your keys!"
0:33:23 > 0:33:26Fraser was very calmly on the phone.
0:33:26 > 0:33:30A salutary lesson for people who say, "I'm not buying my kid a mobile."
0:33:30 > 0:33:34Yes, it's actually come in useful for once.
0:33:34 > 0:33:37So when did you decide you were going to make the call?
0:33:37 > 0:33:41- Your mum had talked to the police. - Once Mum had talked to the police,
0:33:41 > 0:33:43cos I had 999 on my phone already,
0:33:43 > 0:33:49and then once they had... It was about 20 seconds before that her phone had been snatched,
0:33:49 > 0:33:52once they started getting close to Mum, then I called them.
0:33:52 > 0:33:55And told them the details and stuff.
0:33:55 > 0:33:59I'm interested that you got out of the car and confronted.
0:33:59 > 0:34:04Because you had Fraser with you, I'm thinking you'd be tempted to not go anywhere near it.
0:34:04 > 0:34:08Sure. It took me so long to realise that we were being burgled.
0:34:08 > 0:34:12- Cos my daughter's...- It doesn't compute when you first see it.
0:34:12 > 0:34:15I tried to rationalise. I thought it was a friend's car.
0:34:15 > 0:34:18Same make and colour and I was trying to rationalise it.
0:34:18 > 0:34:22- Suddenly the penny dropped. It was like...- Were you not frightened?
0:34:22 > 0:34:25Um, yeah, I was. I was.
0:34:25 > 0:34:28But then once they had got off the drive, I was relieved,
0:34:28 > 0:34:31because I knew the PS3 and stuff had gone,
0:34:31 > 0:34:33but at the end of the day, that's only items.
0:34:33 > 0:34:36You sounded controlled and calm, giving good information.
0:34:36 > 0:34:40I knew it would have been even worse if I hadn't been calm.
0:34:40 > 0:34:43If I'd shouted down the phone, I wouldn't have got anywhere.
0:34:43 > 0:34:47Very calm thinking. Anyway, the police managed to get after them?
0:34:47 > 0:34:49The police were absolutely fantastic.
0:34:49 > 0:34:53They turned up, it seemed to me, straightaway.
0:34:53 > 0:34:57- And they caught them?- They caught them and actually got all our stuff back.
0:34:57 > 0:35:02It was absolutely fantastic, especially your PS3 that you wanted!
0:35:02 > 0:35:05That was the main thing you were worried about.
0:35:05 > 0:35:08Get the PS3 back! Fantastic to talk to you.
0:35:08 > 0:35:14It's amazing listening to those phone calls. Something for you to remember how brave you were.
0:35:14 > 0:35:16They were caught, all the property was returned.
0:35:16 > 0:35:21All three men received prison sentences, which I'm very pleased about.
0:35:21 > 0:35:23- Thank you for chatting to us. - Thank you.
0:35:23 > 0:35:28Just to let you know about one of the calls coming in in the last half hour while we've been here.
0:35:28 > 0:35:31They were dredging the river and picked up a 4.5-inch shell.
0:35:31 > 0:35:35That's all the information I have. They were dredging with a magnet.
0:35:35 > 0:35:39They're dealing with that now, and we'll come back to it later.
0:35:39 > 0:35:42Now, four wheels and four legs don't mix.
0:35:42 > 0:35:48The last thing you want on a busy motorway is to have to swerve to avoid missing a group of horses!
0:35:51 > 0:35:53It's early morning rush hour.
0:35:53 > 0:35:59Traffic cop Derek Hearn is heading for a major dual carriageway trying to avert a disaster.
0:36:10 > 0:36:15By now, there had been more than 30 calls to police control about the horses.
0:36:23 > 0:36:27It's a terrifying thought what might happen on this very busy road.
0:36:27 > 0:36:30The horses are trotting down the carriageway
0:36:30 > 0:36:35and trying to jump the central reservation barrier
0:36:35 > 0:36:37to the northbound carriageway.
0:36:37 > 0:36:40The situation is changing all the time.
0:36:40 > 0:36:45Every caller is updating Control on where the horses are moving to.
0:36:55 > 0:37:00As Derek gets closer, Control are receiving reports of a very narrow escape.
0:37:06 > 0:37:11Suddenly there's relief as a report comes in that the horses have moved out of the danger zone.
0:37:11 > 0:37:14I've had an update that they've come off the motorway now
0:37:14 > 0:37:19so I'll try and find them and contain them to prevent them coming out again.
0:37:19 > 0:37:24Derek turns off onto the slip road, exactly the route the horses have taken.
0:37:24 > 0:37:28He finally catches sight of the three characters who've been causing havoc.
0:37:28 > 0:37:33They're running loose along a side road alongside a queue of traffic.
0:37:35 > 0:37:40PC Nicky Howton is trying to get hold of the horses by their mane or forelock.
0:37:40 > 0:37:44She's an equine liaison officer, but she's not having much luck.
0:37:44 > 0:37:46I could get them with a head collar.
0:37:46 > 0:37:52They're not co-operating and there's a danger they could gallop back onto the motorway.
0:37:56 > 0:37:58Nicky, is it worth me driving up or not?
0:37:58 > 0:38:01Yeah, just try and block them.
0:38:01 > 0:38:05Derek uses the patrol car to try to block them off.
0:38:11 > 0:38:15'One-four. At the moment, we're playing cat and mouse, back and forth.'
0:38:15 > 0:38:19The horses are now heading away from the motorway into a smaller lane.
0:38:19 > 0:38:21This might be a chance to corner them.
0:38:22 > 0:38:24There is a cutaway there, Nicky.
0:38:24 > 0:38:26I don't know where it goes, but...
0:38:26 > 0:38:29The horses have come to a rest for a minute,
0:38:29 > 0:38:34and right next to them is an enclosed field which would be perfect to hold them
0:38:34 > 0:38:36until their owner can be found.
0:38:36 > 0:38:39Only problem is, they can't get into it.
0:38:41 > 0:38:45Whilst Derek tried to get some bolt-cutters to break the padlock,
0:38:45 > 0:38:48Nicky concentrates on keeping the horses calm.
0:38:48 > 0:38:50They'll normally do anything for cow parsley!
0:38:50 > 0:38:52Mine does!
0:38:59 > 0:39:02No? Not interested? Too stressed?
0:39:02 > 0:39:04Too stressed?
0:39:04 > 0:39:10The horses are still distressed and it looks like they might head back to the road.
0:39:10 > 0:39:13Come on, come on, settle down. Come on.
0:39:20 > 0:39:25They're still trying to contact the owners of the horses.
0:39:25 > 0:39:32'We now know where they're from. We've got Oscar Delta 7-5 going to an address to check it out.'
0:39:32 > 0:39:39Great. Thank you. We'll try and bolt-cropper a padlock and get them into a field if we can get into it.
0:39:40 > 0:39:45To be honest, if we know who owns them, they can come and pick them up.
0:39:45 > 0:39:47We don't need to damage the fence.
0:39:47 > 0:39:51But for the time being, we want to get them off here.
0:39:51 > 0:39:55They might not have contacted the owner of the horses yet,
0:39:55 > 0:39:58but they may have tracked down the owner of the field.
0:39:58 > 0:40:02We've got three loose horses that have been bombing down the A3M.
0:40:02 > 0:40:07We've managed to get them in the bit just before your field
0:40:07 > 0:40:09and they're penned in there at the moment.
0:40:09 > 0:40:15What we'd like to do is put them in your field so they can't get onto the road again.
0:40:15 > 0:40:21We've got police cars and people blocking off the lane at the moment.
0:40:21 > 0:40:24Thank you very much indeed. Thank you. Bye.
0:40:26 > 0:40:29The gate's finally open.
0:40:35 > 0:40:39The danger's over and no-one, including the horses, has been hurt.
0:40:39 > 0:40:43It's been another success story for Derek and the team.
0:40:45 > 0:40:48In this control room, you deal with lots of animal calls.
0:40:48 > 0:40:52You deal with New Forest. You have one here that happened on the M27.
0:40:52 > 0:40:55You've got pictures of where it happened. There were some cows.
0:40:55 > 0:40:59Cows had got out of the field next to the services on the M27.
0:40:59 > 0:41:00They were in the service area.
0:41:00 > 0:41:05They were on their way onto the slip road to join the M27.
0:41:05 > 0:41:08We got a police car onto the slip road
0:41:08 > 0:41:10to stop them getting onto the motorway
0:41:10 > 0:41:15whilst the owner of the cows tried to shoo them back into the right field.
0:41:15 > 0:41:18- At least they were going in the right direction!- Yes!
0:41:18 > 0:41:22You get a sense of how fast the vehicles are going here
0:41:22 > 0:41:24and how much danger that would be.
0:41:24 > 0:41:28Absolute chaos if they'd got onto the motorway.
0:41:28 > 0:41:33So you sorted that out. Also you had a problem with some swans. We've got CCTV of that.
0:41:33 > 0:41:37- What was going on?- That happened in Portsmouth on the way into Portsmouth.
0:41:37 > 0:41:42You can see there was just a family of swans in the middle of the road.
0:41:42 > 0:41:45It was brought to our attention by CCTV officers.
0:41:45 > 0:41:48- Right in the middle of the road. - Watch the cars behind!
0:41:48 > 0:41:51That's the danger, isn't it?
0:41:51 > 0:41:55You see danger, you stop, and the cars behind you don't know what's going on.
0:41:55 > 0:41:58- That's it. So...- Were they OK in the end?- Yes, yes.
0:41:58 > 0:42:02You saw them walking off, one at a time, up the steps. They're fine.
0:42:02 > 0:42:05You can see it here, so when it's resolved, you're delighted!
0:42:05 > 0:42:08When we see cars heading towards them, it's, "No!"
0:42:08 > 0:42:11- But they were fine. - Excellent. Thank you.
0:42:11 > 0:42:14One of our all-time favourites on Real Rescues
0:42:14 > 0:42:18was when Sgt Tony Flatman had to deal with this lot on a country road!
0:42:20 > 0:42:26Not your everyday job, but I've just come across 15 to 20 ducks.
0:42:26 > 0:42:29I'll wait here a minute. I hope they won't get squashed.
0:42:30 > 0:42:32Maybe they'll take off with the siren.
0:42:34 > 0:42:36BEEPING SIREN
0:42:37 > 0:42:40QUACKING
0:42:40 > 0:42:44Some updates. The shell is being assessed by police before they bring in the bomb squad.
0:42:44 > 0:42:49The car that was on the cliff edge slid ten metres down and was stopped by a bush.
0:42:49 > 0:42:52- The people got out and they're recovering the car.- Thank God!
0:42:52 > 0:42:55- Sweating today!- See you next time on Real Rescues.
0:43:15 > 0:43:18Subtitles by Red Bee Media Ltd