0:00:02 > 0:00:04Today on Real Rescues, a freak accident on a campsite.
0:00:04 > 0:00:06The Coastguard helicopter is called in to help
0:00:06 > 0:00:10because Charlotte's morphine, gas and air are having very little effect.
0:00:13 > 0:00:16And we meet the people who have to deal with situations like this.
0:00:16 > 0:00:22Two horses trapped on a bridge. The owners are desperate and no-one is sure what to do.
0:00:22 > 0:00:25Stop it! Stop it! Noooo!
0:00:25 > 0:00:29Incredibly, both the horses and their owners are unhurt.
0:00:52 > 0:00:55Hello, and welcome to Real Rescues.
0:00:55 > 0:00:58Emergency calls for an ambulance come to specialist call handlers
0:00:58 > 0:00:59in centres like this.
0:00:59 > 0:01:01While they talk to callers, a separate dispatch team
0:01:01 > 0:01:03has already picked up the address.
0:01:03 > 0:01:07We were going to move on with the rest of the programme because we didn't have any interesting calls,
0:01:07 > 0:01:12and then, just a few minutes before we started with this, all of a sudden, a call comes in,
0:01:12 > 0:01:16and Kelly can tell us all about it. You have a gas leak but it's looking a little more dangerous than that.
0:01:16 > 0:01:19Yeah, basically, we've had it
0:01:19 > 0:01:21as a lorry reversing into a gas pipe.
0:01:21 > 0:01:23The gas pipe started leaking...
0:01:23 > 0:01:26Who's first on the scene for something like that? The fire brigade?
0:01:26 > 0:01:31Fire brigade and police on scene at first. They've called us as backup for their own safety and wellbeing,
0:01:31 > 0:01:35- for potential injuries and...- Oh, I see.- In case there's any inhalation.
0:01:35 > 0:01:37So where you have a potential incident...
0:01:37 > 0:01:40- if the fire brigade are at a particularly heavy incident...- Yeah.
0:01:40 > 0:01:44- ..They'll call you and say, "Can you send backup in case there's any difficulties?"- Yeah, they do.
0:01:44 > 0:01:49- Just for the safety of their own staff.- OK. Well, obviously, we'll keep an eye on that...
0:01:49 > 0:01:54- And, obviously, patient care as well. - ..And see how that develops, and, of course, we'll keep you updated.
0:01:54 > 0:01:59When we think of emergency services, we generally think of police, fire and ambulance.
0:01:59 > 0:02:02There is, of course, a fourth emergency service, the Coastguard.
0:02:02 > 0:02:05Their patch is often remote and really difficult to get to,
0:02:05 > 0:02:09so when a freak accident happens the Coastguard helicopter is scrambled.
0:02:12 > 0:02:14OK, ambulance is already there?
0:02:18 > 0:02:22Coastguard Helicopter Rescue 106 has been scrambled.
0:02:22 > 0:02:25They're heading to a campsite where a woman has had a freak accident.
0:02:30 > 0:02:35Onboard are pilots Captain Kevin Balls and Glynn Stacy,
0:02:35 > 0:02:39winch operator Tony Campbell and winchman Pat Holder.
0:02:43 > 0:02:47The accident has happened 30 miles west of Portland. The crew follow the coastline.
0:02:54 > 0:02:58The woman has somehow injured herself on a campsite.
0:02:58 > 0:03:05To avoid rotor draughts blowing away the nearby tents, pilot Kevin must pick their landing spot carefully.
0:03:09 > 0:03:12Winch operator Tony helps guide them down.
0:03:34 > 0:03:41Medically trained Pat immediately heads to the casualty. An ambulance crew have been treating Charlotte.
0:03:41 > 0:03:43They bring Pat up to date.
0:04:01 > 0:04:05Charlotte is in a lot of pain after a rather unusual accident.
0:04:05 > 0:04:09Running full pelt down the hill, she tripped and cartwheeled over,
0:04:09 > 0:04:15landing heavily on her neck and left shoulder. Her partner Mike knew it was serious.
0:04:15 > 0:04:17It was just a bit weird. We were just running.
0:04:17 > 0:04:19She was running as fast as she could
0:04:19 > 0:04:21because she did not want to let me win.
0:04:21 > 0:04:27And I don't know if she just tripped over her own feet, but she didn't even have time to put her arms out.
0:04:27 > 0:04:32Her face went straight down and she went straight over the top,
0:04:32 > 0:04:35like, legs up in the air...
0:04:36 > 0:04:38..just not every nice.
0:04:44 > 0:04:49I'd caught up with her and I could see she was laughing a little bit at herself,
0:04:49 > 0:04:52and so I started laughing, but then...
0:04:52 > 0:04:55then she started crying and...
0:04:55 > 0:04:57I knew she'd hurt herself.
0:05:01 > 0:05:05I just started to panic and just try to reassure her that she'd be all right,
0:05:05 > 0:05:09but her pain just got worse and sort of started to progress down her neck
0:05:09 > 0:05:11and into her back.
0:05:11 > 0:05:15And that's when I sort of... it all got a bit serious.
0:05:15 > 0:05:18They think Charlotte has broken her collarbone,
0:05:18 > 0:05:22but they're more worried about she might have done to the top of her spine.
0:05:25 > 0:05:28Even after morphine Charlotte is really suffering.
0:05:28 > 0:05:30She needs to keep taking the gas and air.
0:05:34 > 0:05:38And it's not about to get any easier. The team have to get her on to a spinal board
0:05:38 > 0:05:42so they can safely carry her back up the hill she fell down.
0:05:42 > 0:05:45GASPS OF PAIN
0:06:01 > 0:06:06Charlotte's delicate condition is why the ambulance crew called in the Coastguard helicopter.
0:06:06 > 0:06:11The campsite is surrounded by winding country lanes, snarled up with holiday traffic.
0:06:11 > 0:06:14It could take well over an hour to get her to hospital by road.
0:06:17 > 0:06:21Charlotte is safe and secure on the helicopter. They're on their way.
0:06:30 > 0:06:34The flight to the hospital in Dorchester will take less than ten minutes.
0:06:41 > 0:06:45Considering what's happened, Charlotte is doing her best to stay upbeat,
0:06:45 > 0:06:48but it's all starting to sink in.
0:07:07 > 0:07:13The helipad at the hospital means the crew can directly hand Charlotte over to the care of A&E staff.
0:07:13 > 0:07:16What some people do for a helicopter ride, eh!
0:07:16 > 0:07:19- She must have been gagging for it. - Staring at the ceiling.
0:07:21 > 0:07:23It's all right, Charlotte. You're doing well, sweetheart.
0:07:23 > 0:07:26Try and relax, sweetheart, you're doing great, all right?
0:07:26 > 0:07:29I'm really sorry to be a pain.
0:07:29 > 0:07:31The crew get ready to fly back to base,
0:07:31 > 0:07:35but one thing's for certain - Charlotte will not be returning to her tent.
0:07:35 > 0:07:40Instead, she'll spend the night here, undergoing a series of tests and X-rays
0:07:40 > 0:07:43to find out the exact nature of her injuries.
0:07:47 > 0:07:52Dear, oh, dear! Charlotte's life has gone from pleasure to pain, extreme pain, in one awful moment.
0:07:52 > 0:07:58Things look very serious for her. We caught up with Charlotte to find out what's happened since.
0:07:58 > 0:08:01They did 18 X-rays of my back and my neck,
0:08:01 > 0:08:04and I was really frightened,
0:08:04 > 0:08:07because I knew it took longer than a normal X-ray was taking.
0:08:07 > 0:08:10But when the X-rays came back, it wasn't as serious.
0:08:10 > 0:08:17I had pulled and twisted the tendons that run along my shoulder and into my neck,
0:08:17 > 0:08:22so no broken bones, but it was still painful and a camping trip to remember!
0:08:22 > 0:08:25Like an everyday accident but it just escalated.
0:08:25 > 0:08:28They obviously had to take the precautions that they did
0:08:28 > 0:08:31to make sure that it wasn't anything as serious.
0:08:31 > 0:08:33But it could happen to anyone.
0:08:34 > 0:08:37Just happened to me!
0:08:37 > 0:08:37Yeah!
0:08:40 > 0:08:43Now, picture the scene - the turkey's ready, the decorations are on the tree,
0:08:43 > 0:08:48it's Christmas Eve and almost everything is ready at Gemma and her boyfriend Rob's house,
0:08:48 > 0:08:51Anything else to do? Oh, yes! Have a baby!
0:08:51 > 0:08:55Luckily, mum-in-law Tracy steps in and dials 999.
0:09:46 > 0:09:51Tracy might say she doesn't want to deliver the baby, but she doesn't have much choice.
0:09:51 > 0:09:56Fortunately, call handler Jessica is an expert and she knows exactly what to do next.
0:12:01 > 0:12:06Isn't that the most fantastic thing? Wasn't that one of the most amazing things to listen to?
0:12:06 > 0:12:08And the amazing Jessica who was on the call is here with us now,
0:12:08 > 0:12:10who got a commendation for your work during that.
0:12:10 > 0:12:13- I did, yeah, I did.- Check you out!
0:12:13 > 0:12:17I was actually getting quite emotional myself listening to that.
0:12:17 > 0:12:22Are you emotional on the call or are you so centred on what you're doing to try and make things OK?
0:12:22 > 0:12:24You don't have a choice. You can't be.
0:12:24 > 0:12:27You have to be very assertive, you have to be to the point.
0:12:27 > 0:12:32You can't let your own emotions get involved. I mean, I do get nervous, I'm not going to lie,
0:12:32 > 0:12:35but you just have to do it, you don't have a choice.
0:12:35 > 0:12:37How does it rank in terms of, like, nervousness
0:12:37 > 0:12:41with having to deal with all the different calls that come your way?
0:12:41 > 0:12:45- It's my most nervous call, personally.- Is it?- Yes. - You didn't sound like it at all!
0:12:45 > 0:12:48- You sounded absolutely bang on it all the way through it. - Everybody has their own, I suppose.
0:12:48 > 0:12:51- Personally, mine's this.- Is it emotional listening to it back?
0:12:51 > 0:12:56- It is, yeah, it is.- It's very cool, isn't it? Though you're most worried about your accent, aren't you?- I am.
0:12:56 > 0:12:59Well, that's where you come from, there's nothing you can do about it.
0:12:59 > 0:13:04- Would you like to see the family? Would you like to see the baby?- I would, yes.- We can show you that now.
0:13:04 > 0:13:05Look!
0:13:07 > 0:13:09Look what you did!
0:13:12 > 0:13:17- That's Tracy with the blonde hair and that's the little one there. There you go!- Isn't he lovely?
0:13:17 > 0:13:19- Are you happy with that?- Yes, I am.
0:13:19 > 0:13:22They're very, very pleased. They wanted to say thank you.
0:13:22 > 0:13:25No point me saying it. Why don't we let them say it? They've got a message for you.
0:13:25 > 0:13:26Have they? Bless them!
0:13:26 > 0:13:30Thanks for talking me through it, Jess, and delivering Archie.
0:13:30 > 0:13:32Thanks, Jessica!
0:13:36 > 0:13:38Aw! Isn't that amazing?
0:13:38 > 0:13:43Is it...don't...we started off the programme talking about how doing this job
0:13:43 > 0:13:47- must be one of the most amazing jobs in the world.- Mmm. - Do you really enjoy your job?
0:13:47 > 0:13:50Because look what you did that day. You went to work and came home, having helped out...
0:13:50 > 0:13:55I do enjoy it, yeah. Knowing you can do something like that, should the need arise, it's very special.
0:13:55 > 0:14:00- All right, lovely. Thank you for coming in and talking to us. - That's all right.
0:14:00 > 0:14:05Now drama 30 feet up in the air. A first rescue attempt has narrowly avoided disaster,
0:14:05 > 0:14:10the fire service have called in the specialists and it's all to the rescue of tiny Tom.
0:14:11 > 0:14:13MIAOW!
0:14:14 > 0:14:17It's a very long way down.
0:14:17 > 0:14:22Tom, the ten-week-old kitten, loves climbing trees, but this time he's taken on too much.
0:14:22 > 0:14:25He's stuck at the top of a 30-foot conifer.
0:14:25 > 0:14:29Much to his and his owner's distress, he's been up there all night.
0:14:29 > 0:14:31TOM MEWLS
0:14:31 > 0:14:35He's having a right old mewl and sticking his head out.
0:14:35 > 0:14:39Now animal-rescue specialist Colin Horwood has arrived at the scene
0:14:39 > 0:14:41along with RSPCA inspector Sarah Jordan.
0:14:41 > 0:14:45It's their job to try and work out how to get Tom down.
0:14:47 > 0:14:49He was right through a foot from the top
0:14:49 > 0:14:53and he was balancing out on those little fluffy branches that are sticking out.
0:14:53 > 0:14:58Colin is an expert in this type of rescue, but the fire service can't reach him.
0:14:58 > 0:15:02The tree isn't strong enough to support a ladder.
0:15:02 > 0:15:07Instead, he's going to ask a friend who's a tree surgeon to climb up and try to rescue Tom.
0:15:07 > 0:15:08Puss, puss!
0:15:08 > 0:15:12As they wait for him, Colin and Sarah take a closer look at the climb.
0:15:12 > 0:15:16- There are two trees. Is that two? - Well, it's all off the same tree,
0:15:16 > 0:15:20but, you know, he'll wriggle his way up through the middle there.
0:15:20 > 0:15:24- As long as you've got baskets and bits and pieces. - Yeah, I've got all sorts we can try.
0:15:24 > 0:15:29- Yeah, well... - Snake bags, if necessary.- Yeah. That might be as good as anything.
0:15:29 > 0:15:30MIAOW!
0:15:30 > 0:15:34In the meantime, Sarah tries to talk Tom down.
0:15:34 > 0:15:36Tom, Tom! MIAOW!
0:15:36 > 0:15:42- Yeah, you know your name, don't you? - Just here now.- Yeah, I think that's him there, isn't it?- Yeah.
0:15:42 > 0:15:44He's come so far, haven't you?
0:15:44 > 0:15:48Come on, then, darling! I can see your head!
0:15:48 > 0:15:53But no amount of encouragement is going to persuade this kitten to come down any further.
0:15:53 > 0:15:56He's awful gorgeous, isn't he?
0:15:56 > 0:15:58I see you!
0:15:58 > 0:16:03The kitten seems very distressed, but can't work out how to get down.
0:16:03 > 0:16:07Tom's owner Rebecca has been worrying about him all night.
0:16:07 > 0:16:10Finally, the tree surgeon Mark Hazel arrive.
0:16:10 > 0:16:16Mark spends his life climbing up and down trees, but there's rarely a distressed kitten at the top.
0:16:16 > 0:16:19The cunning plan is Mark here will go up the tree,
0:16:19 > 0:16:24see where Tom's sat, grab hold of him,
0:16:24 > 0:16:26probably pop him in a basket and bring him down.
0:16:26 > 0:16:31If he's nice and friendly and happy, he'll just rope his way back down, just slide back down the rope,
0:16:31 > 0:16:33and that'll be it.
0:16:33 > 0:16:37Once he's in his helmet and carefully roped up, Mark's off.
0:16:43 > 0:16:49Mark's progress is being closely monitored by Tom from above and by his owners down below.
0:16:51 > 0:16:56The worst thing that could happen is that Tom could take fright and climb even further up the tree.
0:16:59 > 0:17:04He's just getting up above Tom, so that if he decides to disappear off upwards...
0:17:04 > 0:17:07he's in a position to get him and...
0:17:07 > 0:17:09Just scruff him, Mark,
0:17:09 > 0:17:13- Yeah?- Yeah. Don't worry about that. Back of the neck.
0:17:14 > 0:17:16Sometimes, I'm afraid...
0:17:16 > 0:17:19- Yeah, lovely. You all right to come down?- Yeah.
0:17:19 > 0:17:20Lovely. There you go.
0:17:20 > 0:17:26It might look like a harsh way to bring Tom down, but this is the way a mother cat carries her kittens,
0:17:26 > 0:17:28and he won't hurt him.
0:17:28 > 0:17:33- Got him.- One Tom into the arms of the RSPCA. Well done, Mark. Thanks, mate. Nicely done.
0:17:33 > 0:17:36He's purring.
0:17:36 > 0:17:38And his delighted owner.
0:17:38 > 0:17:40Well done. Nice one.
0:17:46 > 0:17:51Still to come on Real Rescues - hit by an unidentified flying object,
0:17:51 > 0:17:57the jogger knocked down by a mystery missile from the back of a speeding lorry.
0:17:57 > 0:18:01It just bounced up, hit me hand, and whizzed off about six feet to the side.
0:18:01 > 0:18:03Whacked me straight out.
0:18:03 > 0:18:09And how not to rescue a horse. Watch this - it's amazing that no-one got hurt.
0:18:09 > 0:18:11Whoa, whoa, whoa!
0:18:15 > 0:18:17Stop it! Stop it! Noooo!
0:18:17 > 0:18:21Incredibly, the horses and their owners were fine.
0:18:23 > 0:18:25We meet the animal-rescue specialists
0:18:25 > 0:18:29who show fire crews around the world how it should be done.
0:18:32 > 0:18:35I thought I might bring you an update on the gas leak with Kelly, if she's not on the phone.
0:18:35 > 0:18:38Obviously, you're hopping up and down and talking to the other people
0:18:38 > 0:18:41because this incident has expanded a bit, hasn't it?
0:18:41 > 0:18:46It has, yeah. We've currently got patient transport service on standby.
0:18:46 > 0:18:53The wind direction has changed and it's heading to where we potentially may need to evacuate some people.
0:18:53 > 0:18:58- Oh, really?- Up to about 150 people, so...we've got them on standby.
0:18:58 > 0:19:01Thank you for that. We'll keep up to date with this.
0:19:01 > 0:19:05It's particularly interesting because what we have on this side of the room is all the callers...
0:19:05 > 0:19:10we were saying at the beginning, calls come in, they dispatch the ambulances or emergency vehicles,
0:19:10 > 0:19:14they're in contact, but in a situation like this where a big incident has kicked off,
0:19:14 > 0:19:17now they're going to have to transport anything up to 150 people,
0:19:17 > 0:19:19so this side of the room suddenly kicks in,
0:19:19 > 0:19:24and that's why it's sounding so busy over here because these are the people who do all the transport,
0:19:24 > 0:19:28and they're having to get vehicles organised and to this incident that's happening at the moment,
0:19:28 > 0:19:31in case they have to move these 150 people. Interesting, isn't it?
0:19:31 > 0:19:34Yes, it's really interesting how the whole thing works together.
0:19:34 > 0:19:37We saw baby Archie being born on Christmas Eve earlier on.
0:19:37 > 0:19:42I want to talk to Claire about birth, but I think she may be on the phone, so bear with me a second.
0:19:42 > 0:19:44Claire, are you able to...? She can't speak to me at the moment.
0:19:44 > 0:19:47She was going to talk to me about a call that she took in here
0:19:47 > 0:19:51- when a little baby had the umbilical cord around its neck. We'll come back to that a little later.- OK.
0:19:51 > 0:19:55Well, OK, we'll move on then for the moment. A motorcycle crash.
0:19:55 > 0:20:01At first sight, biker Tom seems to be very lucky. He's walking around after his collision with a car.
0:20:01 > 0:20:07- We've heard how often that happens. - But the paramedics soon realise he's not as well as he thinks he is.
0:20:09 > 0:20:14Paramedic Claire McGonigle and Simon Goldsworthy are on their way to a busy Southampton road
0:20:14 > 0:20:18where there's been a collision between a car and a motorbike.
0:20:18 > 0:20:21It's believed at the moment we've only got one casualty
0:20:21 > 0:20:23and that's the motorcyclist.
0:20:23 > 0:20:27They arrive to find the motorcyclist Tom has got up and dragged himself to the bus stop,
0:20:27 > 0:20:30despite being in a great deal of pain.
0:20:30 > 0:20:33Keep nice and still for a second. Have you got any pain anywhere?
0:20:33 > 0:20:37- All down my back, into my legs and my ankle.- OK.- My wrist.
0:20:37 > 0:20:40OK, keep looking forward for a second.
0:20:40 > 0:20:44The damage to the side of the car shows that Tom suffered quite an impact.
0:20:44 > 0:20:47- How did you land? - On my head, then rolled.
0:20:47 > 0:20:49- On your head?- I think so.
0:20:49 > 0:20:52Did you come away from the bike or did you slide with the bike?
0:20:52 > 0:20:57I went with the bike, I think. It went really fast. I just couldn't see nothing.
0:20:57 > 0:21:01- I'm just going to press your neck. Tell me if you feel any pain where I'm pressing.- Yeah!
0:21:01 > 0:21:04- Just there?- Yeah.- So you've got pain in your back as well?
0:21:04 > 0:21:06Yeah, my back is absolutely killing me.
0:21:06 > 0:21:12Claire's very concerned about these pains. It could indicate a very serious spinal condition,
0:21:12 > 0:21:17Just because Tom got up and walked doesn't mean his spine is not damaged.
0:21:17 > 0:21:22- I'd like to immobilise you.- What's that?- Pop a collar round your neck.
0:21:22 > 0:21:24- Yeah.- And lay you down on a stiff board.
0:21:24 > 0:21:29As well as the pain in his neck and back, Tom has cuts and bruises on his legs, arms
0:21:29 > 0:21:31and his hand is bleeding.
0:21:31 > 0:21:34- We need to just dress that finger cos it's dripping everywhere.- OK.
0:21:34 > 0:21:40- And then jacket off. Is your wrist hurting as well? - Yeah, it's killing me.- All right.
0:21:40 > 0:21:45They need to remove some of Tom's clothing so they can put a collar on him to stabilise his neck,
0:21:45 > 0:21:49but it won't be easy as his head must stay still throughout.
0:21:49 > 0:21:55- Don't move your head.- I'll try not to.- We will try to get your jacket off without causing you problems.
0:21:55 > 0:21:57If it doesn't work, we might have to cut it off.
0:21:59 > 0:22:01- Just keep looking forward. - Can you straighten this arm?
0:22:01 > 0:22:04- Yeah.- Is it painful?
0:22:04 > 0:22:06- Only my wrist.- Only your wrist.
0:22:06 > 0:22:12Luckily, Tom was wearing a very protective jacket which has saved him from further injury.
0:22:14 > 0:22:18They've got the jacket off in one piece, but the hoodie will have to be cut off.
0:22:18 > 0:22:23Simon, there's a T-shirt underneath, so if we can try and keep that for dignity.
0:22:23 > 0:22:25Yeah, that's my work top as well.
0:22:25 > 0:22:30They cut away his clothing, carefully avoiding the iPod in his pocket.
0:22:30 > 0:22:32Where's this iPod go? Underneath the T-shirt.
0:22:32 > 0:22:35I think so. I don't know. I can't remember.
0:22:35 > 0:22:40The hoodie's gone, but at least they've saved the iPod. Now they can finally put the collar on Tom.
0:22:40 > 0:22:43Imagine how much traffic it's going to cause.
0:22:43 > 0:22:47But they still have to get him from the bus stop to the waiting ambulance.
0:22:47 > 0:22:49However, they have all the right equipment.
0:22:49 > 0:22:51What we're using here is called KED,
0:22:51 > 0:22:55an extrication device, to immobilise Tom from the waist up.
0:22:55 > 0:23:01Because he's in a sitting position already, this will just keep him nice and still from the waist up,
0:23:01 > 0:23:06and then we can move Tom on to a board and lay him flat...
0:23:06 > 0:23:09ready for going to the hospital.
0:23:09 > 0:23:12- OK?- Yeah.- Right...
0:23:12 > 0:23:16Tom looks more like a rocket man, but the crew can't risk any further injuries.
0:23:16 > 0:23:22He's had a nasty impact to the top and bottom of his spine. They can't afford to take any chances.
0:23:22 > 0:23:28He's eased gently on to a spinal board from where he can be lifted into the ambulance.
0:23:28 > 0:23:33Tom is completely immobile, so when his phone starts ringing, he can't do a thing,
0:23:33 > 0:23:37even though he fears it could be his family, concerned about the accident.
0:23:37 > 0:23:39How are you doing, Tom?
0:23:46 > 0:23:51After Tom has been stretchered safely into the ambulance, Simon can answer that phone.
0:23:51 > 0:23:55It's Tom's dad and Simon tries to reassure him.
0:23:55 > 0:23:57He's just going to be checked over, really.
0:23:57 > 0:24:01It's just we want to get him checked over and get him sorted out, really.
0:24:01 > 0:24:04Until they find out what's causing the intense pain in his back,
0:24:04 > 0:24:06Tom will have to remain completely still.
0:24:06 > 0:24:11Right, we're at the hospital. Just going to pop a little blanket over you.
0:24:11 > 0:24:16We did quite a good job in cutting your trousers off, so you'll be flashing all the nurses!
0:24:16 > 0:24:17You don't want to embarrass them!
0:24:21 > 0:24:25They're met in the A&E department by Dr Rick Elliot.
0:24:25 > 0:24:28OK, so what we need to do is have a feel of your back,
0:24:28 > 0:24:31so we're going to feel along it to make sure there's no tender areas
0:24:31 > 0:24:34that reflect a fracture or anything along those lines.
0:24:34 > 0:24:38As long as you're not tender anywhere, we can hopefully get you off of this board.
0:24:38 > 0:24:41- Yeah.- Ready? Set...roll.
0:24:41 > 0:24:45Of all Tom's injuries it is the pain in his spine that is concerning them the most.
0:24:48 > 0:24:51OK, so I just need to lift your top up a bit here...
0:24:51 > 0:24:55- Now I'm going to start feeling down here and I want you just to say yes. - Yeah, that hurts.
0:24:55 > 0:24:57That's painful down there, is it?
0:24:58 > 0:25:01They need to remove the collar to properly examine his neck.
0:25:01 > 0:25:03- Nothing up there?- No.
0:25:03 > 0:25:05If we come down on either side...?
0:25:07 > 0:25:09- Just there?- Yeah.
0:25:09 > 0:25:10OK. I'm going to put the collar back on.
0:25:10 > 0:25:15The persistent pain in Tom's neck and back at this stage is very worrying.
0:25:15 > 0:25:18It could mean his back has been seriously damaged.
0:25:18 > 0:25:21The only way to find out is by giving him an X-ray.
0:25:23 > 0:25:29We've seen medics and fire crews using spinal boards and collars all the time on Real Rescues,
0:25:29 > 0:25:32and we thought we'd have a chat with Danny about what...
0:25:32 > 0:25:35Because we have them so often, we thought it's time we explained it.
0:25:35 > 0:25:38What was particularly interesting about that, though,
0:25:38 > 0:25:40is that the motorcyclist got up, walked away, sat down,
0:25:40 > 0:25:44so you think he's all right, but then they put this... What do they call this one?
0:25:44 > 0:25:46That's the KED, Kendrick Extrication Device.
0:25:46 > 0:25:49OK, so how come they put one even though he's obviously walking around?
0:25:49 > 0:25:51Absolutely...
0:25:51 > 0:25:52it's a common thing to see
0:25:52 > 0:25:55if at the point of an incident where somebody does get up
0:25:55 > 0:25:57and walk away, it's a fight-and-flight reaction,
0:25:57 > 0:26:00so like an adrenaline rush that would mask the pain so he wouldn't feel anything,
0:26:00 > 0:26:05enough to get him out of the incident that's caused the injury, and then afterwards the pain would set in,
0:26:05 > 0:26:07so it's quite a common thing.
0:26:07 > 0:26:08We've seen you using these
0:26:08 > 0:26:12and particularly we've seen in accidents what we call a spinal board.
0:26:12 > 0:26:14- You don't call them that, do you? - We call that an extrication board.
0:26:14 > 0:26:20Because the term spine board could be quite unnerving to a patient who has to have one used on them.
0:26:20 > 0:26:23Absolutely. Though they're not the most comfortable things to be in.
0:26:23 > 0:26:25They're awful. They're not comfortable.
0:26:25 > 0:26:29And I think part of the design is to avoid the comfort to an extent,
0:26:29 > 0:26:34so that people are aware they've got it on, thus they know that it's restricting their movement,
0:26:34 > 0:26:39and if they didn't know it was on there, they might feel comfortable enough to start moving.
0:26:39 > 0:26:43We have a model of a spine here. What is it you're actually trying to protect when you put these on?
0:26:43 > 0:26:49The idea really is to keep a neutral alignment all the way down the spine, to keep the head tight to the torso,
0:26:49 > 0:26:53everything in line, so it restricts movement.
0:26:53 > 0:26:56Cos the things... I'm going to try and bend the spine for you here in a way it might bend...
0:26:56 > 0:27:00There you go. If you look inside there's a yellow line running down the middle.
0:27:00 > 0:27:05- That's basically the spinal cord. It's protected by these sort of hooks of bone.- Yeah.
0:27:05 > 0:27:09- But if they become damaged or dislodged, that's what you're trying to make sure...- Absolutely!
0:27:09 > 0:27:11They're all hollow, the spinal cord runs down them,
0:27:11 > 0:27:16but if a piece of bone were to break off there is a potential that that piece of bone through movement
0:27:16 > 0:27:20- could sever the spinal cord. - And you have tests before you'll move a head about?
0:27:20 > 0:27:23- Which is the thing about not taking crash helmets off...- Absolutely. Yeah.
0:27:23 > 0:27:27We do a full assessment. We call it a C-spine assessment, which is the cervical spine,
0:27:27 > 0:27:29that being the top seven vertebrae of the spine.
0:27:29 > 0:27:35We look into those quite deeply to find out if there is any potential for an injury to the spine.
0:27:35 > 0:27:39- Oddly, you will do that by hands tingling and the fingers, feet, all kinds of other things...- Yes.
0:27:39 > 0:27:43- But those will give you enough? - Yeah.- And tell you there's no shard of bone in that...?
0:27:43 > 0:27:47But before we do that, we always immobilise, so we're treating for the worst but hoping for the best,
0:27:47 > 0:27:53so we'll immobilise, then assess, and if it's not necessary to immobilise, consider removing it.
0:27:53 > 0:27:56So you can basically... If you get put on a spinal board... What I'm then saying is,
0:27:56 > 0:28:01- if you get put on a spinal board, it doesn't mean a spinal injury.- No. - You're treating for the worst.- Yes.
0:28:01 > 0:28:04On everybody that we suspect could have a potential spinal injury,
0:28:04 > 0:28:11we use a board as a precaution. More often than not, they come off it unscathed, but we don't take chances.
0:28:11 > 0:28:13- Lovely. Thank you very much for explaining that.- Thank you.
0:28:13 > 0:28:17And just as a back ref to that, in actual fact, Tom made a full recovery.
0:28:17 > 0:28:20Now, we were going to talk to Claire... Are you on the phone?
0:28:20 > 0:28:25- No.- You're not. So we can catch up on the thing that Louise was going to talk about,
0:28:25 > 0:28:29which was a particularly impressive birth that you managed to talk someone through.
0:28:29 > 0:28:31Yeah. A gentleman came on the phone
0:28:31 > 0:28:33and said that his wife was in labour,
0:28:33 > 0:28:36so I just basically prepared the mother for birth,
0:28:36 > 0:28:38just in case the baby was going to come before the ambulance arrived.
0:28:38 > 0:28:42- Was this your first or second?- No, this was about my third, I think.
0:28:42 > 0:28:46- But this one got a little bit more complicated... Got a call. - Sorry.
0:28:46 > 0:28:48Do you want to take it? That's what they do!
0:28:48 > 0:28:51Essentially what happened was... she was telling me earlier...
0:28:51 > 0:28:55Basically what happened was she took the call, but it turned out to be more difficult,
0:28:55 > 0:28:58because the umbilical cord was wrapped round the baby's neck,
0:28:58 > 0:29:01so she had to talk the father through, not only the birth,
0:29:01 > 0:29:04but getting rid of the umbilical cord as well...
0:29:04 > 0:29:09End of the story was baby perfectly happy and father slightly shocked but very happy too,
0:29:09 > 0:29:14and everybody in here giving her a cheer. It always makes them happy in here whenever a baby is born.
0:29:14 > 0:29:20So we got that story in the end but we have to leave them when they get a call. So we'll move on. Louise?
0:29:20 > 0:29:22Yes, you can really see how busy they are in here.
0:29:22 > 0:29:26Now, earlier, we saw tiny Tom the kitten being rescued from the top of a 30-foot tree.
0:29:26 > 0:29:30The team that rescued him, Hampshire's animal-rescue specialists, are here.
0:29:30 > 0:29:33They're led by Jim Green and he's here today with his colleague Anton Phillips.
0:29:33 > 0:29:36You're both real specialists and you train people around the world.
0:29:36 > 0:29:39How did you become involved in animal rescue and why?
0:29:39 > 0:29:42Well, the fire service have traditionally responded to animal rescues,
0:29:42 > 0:29:45but perhaps not with the professionalism and knowledge
0:29:45 > 0:29:49that we have now. Anton and I are from agricultural backgrounds,
0:29:49 > 0:29:53And that gives you an understanding and instinctiveness around livestock that many fire-fighters didn't have.
0:29:53 > 0:29:57You've really changed things, haven't you, the way you approach animal rescues,
0:29:57 > 0:30:01- for lots of people as well? - We've revolutionised animal rescue in terms of health and safety,
0:30:01 > 0:30:02not only for ourselves
0:30:02 > 0:30:04but for members of the public, first and foremost,
0:30:04 > 0:30:06our veterinary colleagues,
0:30:06 > 0:30:09a whole variety of other agencies that come in to deal with these animal incidents.
0:30:09 > 0:30:13Yes. And you rescue all sorts of animals, big, small, all the rest of it, don't you?
0:30:13 > 0:30:18Yeah, all manner of things. Everything from a tiny hamster up to a shire horse, and even zoo animals.
0:30:18 > 0:30:21I saw you rescue a tiny little bird today, so fledglings as well.
0:30:21 > 0:30:25- Well, I'd hardly call that a rescue! - You moved it from one place to another, didn't you?
0:30:25 > 0:30:27Well, before Jim and his colleagues set up this unit,
0:30:27 > 0:30:30fire crews around the UK would do just the best they could.
0:30:30 > 0:30:35As we're about to see, that would sometimes inadvertently put people as well as animals in danger.
0:30:35 > 0:30:39This footage was shot by Manchester Fire Rescue a while ago,
0:30:39 > 0:30:44before there was any training in animal rescue. Jim, talk me through what's going on here.
0:30:44 > 0:30:48What happened was two horses were being ridden across a dilapidated bridge and have fallen through,
0:30:48 > 0:30:54and the fire-fighters have turned up and doing the very best that they can to resolve the situation,
0:30:54 > 0:30:59but, without an understanding of the hazard, things, as you'll see, will start to go wrong.
0:30:59 > 0:31:03Yes, we saw there the fireman standing below the bridge, for example, not a good place to stand.
0:31:03 > 0:31:06If you consider there's over a ton of horsemeat on that bridge
0:31:06 > 0:31:08along with fire-fighters and members of the public,
0:31:08 > 0:31:12it's not particularly sensible to have someone underneath that amount of weight.
0:31:12 > 0:31:15- Yeah.- If that was a Transit van, for instance, then you wouldn't consider it.
0:31:15 > 0:31:20But because it's an animal, people let their guard down and that's one of the issues we have with animals.
0:31:20 > 0:31:22A Transit van is not likely to kick you either, is it?
0:31:22 > 0:31:26What about the owner? Because she was right next to the horse. Would you do that now?
0:31:26 > 0:31:30Well, it depends on the circumstance, but what we don't want to do is involve members of the public
0:31:30 > 0:31:33who could get injured. Our primary role is to protect members of the public
0:31:33 > 0:31:38- and these situations can go badly wrong.- She thought she was calming the horse down.
0:31:38 > 0:31:40Well, let's see how that event unfolded.
0:31:40 > 0:31:43The fire crews only have the best interests of the horses and the people in mind,
0:31:43 > 0:31:49but this rescue does get very dramatic. No-one was hurt but here is what happened next.
0:31:49 > 0:31:51Have you called the vet?
0:31:52 > 0:31:54Stop worrying!
0:31:55 > 0:31:57Whoa, whoa, whoa!
0:32:01 > 0:32:03Stop it! Stop it!
0:32:03 > 0:32:04Noooo!
0:32:04 > 0:32:06SCREAMING
0:32:13 > 0:32:16Paul, get hold of it.
0:32:19 > 0:32:21She's all right.
0:32:27 > 0:32:29SCREAMING
0:32:34 > 0:32:35She's all right.
0:32:37 > 0:32:39It's really terrifying watching those pictures.
0:32:39 > 0:32:42I should say the horses, owners and fire-fighters were all fine.
0:32:42 > 0:32:47Anton, you wouldn't approach it that way now. Let's just talk about that screaming first of all.
0:32:47 > 0:32:50She was the owner, she was clearly worried... that's the natural thing to do.
0:32:50 > 0:32:53The owner, of course, wants to do the very best for her animal.
0:32:53 > 0:32:57The owner then becomes gradually more upset,
0:32:57 > 0:33:01and from our point of view we would want to, in that case, probably remove the owner from the scene,
0:33:01 > 0:33:07remove everybody from around the scene, so it's at least a safe scene for every human being.
0:33:07 > 0:33:10And tell us about the effect the screaming had on the horses.
0:33:10 > 0:33:14The owner is part of the animal's herd, the owner has fed and cared for that animal
0:33:14 > 0:33:18for probably many years, and as soon as that owner starts to scream, the animal becomes upset
0:33:18 > 0:33:23and starts to thrash around and it enters into a flight reflex to start with,
0:33:23 > 0:33:25and then if it can't run away it will then fight.
0:33:25 > 0:33:28Exactly what happened there, it was fighting for its life.
0:33:28 > 0:33:31And then that, of course, you're talking about herds...
0:33:31 > 0:33:35so the screaming set off one animal, and then the animal set off the other animal, did it?
0:33:35 > 0:33:38It certainly did do that. And certainly when the first animal disappeared
0:33:38 > 0:33:42out of sight of the second animal, the second animal then became very distressed,
0:33:42 > 0:33:44and started to thrash around and then tried to follow it,
0:33:44 > 0:33:46and, indeed, did follow it over the side of the bridge.
0:33:46 > 0:33:50Yes, which was... As I say they were all OK in the end, but pretty dramatic stuff.
0:33:50 > 0:33:54What would you do now? You said you'd first of all want to calm the situation down.
0:33:54 > 0:33:59The solution to that is to calm the situation right down, to remove all the human beings first and foremost,
0:33:59 > 0:34:04- and then probably obtain some food from somewhere...- Yes. - In that case, probably grass,
0:34:04 > 0:34:07feed that animal and keep it very, very calm.
0:34:07 > 0:34:11And even feeding them, would it...? They looked very distressed. Feeding them grass...
0:34:11 > 0:34:14- Well, grass is a natural sedative... - Yes.- Or hay or something like that.
0:34:14 > 0:34:19In that sense, you keep everything calm and then get a vet on scene,
0:34:19 > 0:34:21get it sedated, to calm everything right down.
0:34:21 > 0:34:26Probably, in that scenario, we would anaesthetise and lift with a crane.
0:34:26 > 0:34:30A pretty difficult situation for everybody, but things are beginning to change, aren't they, Jim?
0:34:30 > 0:34:34Yeah, very much so. We've been providing training for fire-fighters and for vets,
0:34:34 > 0:34:38and the veterinary community are having a culture change as well,
0:34:38 > 0:34:42and are becoming more like our medics in terms of trauma care at these type of rescues.
0:34:42 > 0:34:46OK. And including those fire-fighters as well there. Thank you very much. That was fascinating.
0:34:46 > 0:34:51In a little while, we're going to go out and have a look inside your brand-new animal rescue vehicle.
0:34:51 > 0:34:55It's packed with some pretty unusual kit - sleeping bags for deer, I understand,
0:34:55 > 0:34:58and lots of more sophisticated stuff as well. Thank you.
0:34:58 > 0:35:01Now, you'd think a five-mile jog would be testing enough
0:35:01 > 0:35:07but halfway through his country run, Robert gets knocked down by an unidentified flying object.
0:35:07 > 0:35:11A passing motorist dials 999.
0:35:14 > 0:35:18Traffic cop Tony Flatman is heading out along narrow lanes to get to the accident.
0:35:21 > 0:35:23A jogger has been hit by something
0:35:23 > 0:35:27which has fallen off the back of a lorry which failed to stop,
0:35:27 > 0:35:29probably doesn't even realise something's fallen off.
0:35:29 > 0:35:33But we're not sure of the extent of the injuries with the jogger.
0:35:34 > 0:35:39Tony needs to get evidence from any witnesses, but these roads are difficult to negotiate
0:35:39 > 0:35:41even for police cars.
0:35:45 > 0:35:49You've just got to be careful driving around here, using sirens,
0:35:49 > 0:35:55because the last thing I want to do is scare a horse with the siren and end up knocking some rider off.
0:35:58 > 0:36:01As the road widens, Tony spots the ambulance.
0:36:02 > 0:36:06Inside and laid-up on a stretcher is the injured jogger, Robert.
0:36:07 > 0:36:09Hello, sir. What happened, then?
0:36:09 > 0:36:13As the lorry was going past, and this object sort of come off the lorry,
0:36:13 > 0:36:18it just bounced off the kerb, and came up hit me hand, and flew off to the side.
0:36:18 > 0:36:20It was about that size, black in colour...
0:36:20 > 0:36:23I thought it might look the size of a side wing mirror...
0:36:23 > 0:36:27- but it was like a big lump of rubber or whatever...- Right.
0:36:27 > 0:36:30It just came off the lorry... if it was part of the tyre, I don't know...
0:36:30 > 0:36:32It just bounced up, hit me hand,
0:36:32 > 0:36:36and whizzed off about six feet to the side. Whacked me straight out.
0:36:36 > 0:36:40Robert's leg, elbow and hand have suffered most.
0:36:40 > 0:36:44Such a freak accident has left him very shaken.
0:36:44 > 0:36:47I know it's probably the last thing you thought of, but any description of the lorry?
0:36:47 > 0:36:49A big wide trailer...
0:36:49 > 0:36:50A tipper?
0:36:50 > 0:36:55- No, a big thing...- An artic?- Yeah. With a trailer.- OK.
0:36:55 > 0:36:58That lady saw more details... going past.
0:37:00 > 0:37:04There could be a witness - the passing woman motorist who stopped and helped Robert.
0:37:04 > 0:37:07Tony needs to talk to her.
0:37:07 > 0:37:12- Did the lady phone the ambulance? - Yeah.- So your control room will have her details?
0:37:13 > 0:37:17Robert's so upset by the accident he can't even remember his own phone number.
0:37:19 > 0:37:21- 079...- 07921...
0:37:22 > 0:37:24Hang on a second... I don't phone very often...
0:37:24 > 0:37:27- Do you know your home number? - No, I can't remember offhand.
0:37:28 > 0:37:32The wound to his hand will need to be cleaned and stitched in hospital.
0:37:32 > 0:37:37Paramedic Chris Burton is also concerned about his hip.
0:37:37 > 0:37:40The gentleman is complaining of a right hip pain
0:37:40 > 0:37:42which is very difficult to assess.
0:37:42 > 0:37:45He can weight-bear to some extent
0:37:45 > 0:37:48which indicates it's nothing too serious.
0:37:48 > 0:37:54He has a nasty cut to the top of his right hand, about an inch and a half, which will need a couple of stitches.
0:37:54 > 0:37:57But there's nothing life-threatening or anything of that nature.
0:37:59 > 0:38:03Tony can't leave without congratulating Robert on the hill he's just tackled,
0:38:03 > 0:38:06even if his run did come to an abrupt halt.
0:38:06 > 0:38:10- It's a big hill. You're mad! - I'll save it for my comeback.
0:38:11 > 0:38:13You're making me sweat thinking about it!
0:38:14 > 0:38:16Tony will follow up the leads back at the station.
0:38:25 > 0:38:30Unfortunately, those leads actually came to nothing, because they were unable to track down the lorry.
0:38:30 > 0:38:33Obviously the person who actually saw the accident was more worried about Robert
0:38:33 > 0:38:37than they were about taking down the details of the lorry that had clipped him.
0:38:37 > 0:38:39So...that's the end of that one.
0:38:39 > 0:38:40We're going to pop outside now
0:38:40 > 0:38:43because, of course, Louise wanted to take a look in that brand-new vehicle,
0:38:43 > 0:38:47or "state-of-the-ark" vehicle outside.
0:38:47 > 0:38:52Now, Jim has described this to me as an ambulance on steroids. That's what it looks like.
0:38:52 > 0:38:54It's a fantastic piece of kit. Let's look inside, Jim.
0:38:54 > 0:38:56It's got all the stuff you need to rescue animals, hasn't it?
0:38:56 > 0:39:01Very much so. It's a dedicated vehicle for animal rescue on a four-wheel drive chassis
0:39:01 > 0:39:04to enable us to get equipment and crews to the scene of the incident
0:39:04 > 0:39:08- which is often remote and rural areas.- Yeah.- And we've got a lot of stuff to cram in here,
0:39:08 > 0:39:14so our workshops have come up with this very ingenious method of sliding this equipment out
0:39:14 > 0:39:16to buy us some space inside.
0:39:16 > 0:39:21- And, as you can see, it's kitted out with...- Everything you need. - Everything you need.
0:39:21 > 0:39:24- Strops.- Strops.- Yeah. - Hydraulic cutting equipment, we've got our strop guides...
0:39:24 > 0:39:29our personal protective clothing for working in the muddy and wet environments we find ourselves in,
0:39:29 > 0:39:33and all this array of equipment here for restraining animals
0:39:33 > 0:39:37and decontaminating our equipment at the end of the mucky jobs that we find ourselves in.
0:39:37 > 0:39:40And that, in fact, up there is called a Hampshire strop guide in America,
0:39:40 > 0:39:43- because you're getting a bit of a worldwide reputation.- Yes.
0:39:43 > 0:39:47Really interesting piece of kit here. Tell me about this one. This is like a carpet.
0:39:47 > 0:39:52This is one of our rescue paths, and as you can see here in the bag it folds up very neatly,
0:39:52 > 0:39:55but we can inflate this using a cylinder of air,
0:39:55 > 0:39:59- and this provides us with a safe platform. if you'd like... - I'm only allowed in my gym shoes!
0:39:59 > 0:40:01No stilettos on here, thank you!
0:40:01 > 0:40:05This enables us to reach animals across slurry pits, bogs, that sort of thing...
0:40:05 > 0:40:09We've got one where you rescued some shire horses and you dragged them along this, didn't you?
0:40:09 > 0:40:14Yes, that provided us with a nice, slippery platform for skidding the horses along to safety,
0:40:14 > 0:40:18and meant that we could work in relative safety as well, without going through the mud as well.
0:40:18 > 0:40:21This is brilliant. I know that, Anton, you were part of designing that.
0:40:21 > 0:40:25- It's not just big animals you rescue, though, is it?- Indeed. - Small animals. Lots of kit here.
0:40:25 > 0:40:29- What's that?- That's a swan bag. - A swan bag?- A swan bag.
0:40:29 > 0:40:34After we've actually rescued the swan, and often we will use the swan hook, that piece of equipment,
0:40:34 > 0:40:38to actually get it onside, we then confine it in the swan bag,
0:40:38 > 0:40:43so, in effect, all we do, is wrap it, bring the two ends together,
0:40:43 > 0:40:45and, in effect, it's like a handbag.
0:40:45 > 0:40:47In fact, it looks like a watering can,
0:40:47 > 0:40:51so you pick it up, the swan's got his neck out the front, its backside out the back,
0:40:51 > 0:40:54it's completely confined and safe and it's safe for the swan.
0:40:54 > 0:40:59It's not just wild animals as well. Domestic animals, dogs - you've got lots of kit for rescuing dogs here.
0:40:59 > 0:41:01Domestic pets get caught in a variety of situations
0:41:01 > 0:41:05and wherever they're caught, particularly when they're partially trapped, they can be dangerous.
0:41:05 > 0:41:09We've got some pictures of a Rottweiler which caused you some problems.
0:41:09 > 0:41:12The Rottweiler in the picture was trapped between two walls.
0:41:12 > 0:41:16- The actual gap it was trapped in was five inches wide.- Cor!
0:41:16 > 0:41:18So that is a really tight situation.
0:41:18 > 0:41:22Unfortunately for us, its head was available and it was available to bite us.
0:41:22 > 0:41:25- You'd need some...- We would have to use the heavy bite gloves.
0:41:25 > 0:41:28And of course that would give us some support, I can scruff them,
0:41:28 > 0:41:32and then, obviously, if it's spun in its own skin, it would turn round and probably try and grab my arm,
0:41:32 > 0:41:34- so it's got heavy support there.- OK.
0:41:34 > 0:41:37We can use nooses, of course, obviously standard dog leads...
0:41:37 > 0:41:41- And muzzles as well. - And of course a muzzle, finally to...- What about this?
0:41:41 > 0:41:44This is for you when you get a bit tired, a sleeping bag?
0:41:44 > 0:41:46Well, as you've seen, lots of sophisticated equipment,
0:41:46 > 0:41:51but this is just a simple piece of equipment that we normally use when we rescue deer.
0:41:51 > 0:41:55We can slot the deer inside, the deer will go very quiet,
0:41:55 > 0:42:00and I can then secure it in the sleeping bag, take it off to a local woodland and release it safely.
0:42:00 > 0:42:04- How did you come up with that? - It was an idea from one of our RSPCA colleagues, actually.
0:42:04 > 0:42:06- Brilliant.- They use that sort of thing all the time.- I love it!
0:42:06 > 0:42:09So there you have this amazing vehicle behind you and there a simple sleeping bag...
0:42:09 > 0:42:12- and it all helps to rescue animals. Brilliant!- Thank you.
0:42:12 > 0:42:17Fascinating stuff. Thank you very much, Kelly. Just getting an update there for you on the gas leak
0:42:17 > 0:42:23which has been resolved. They managed to turn the gas off so there is no problem there any more,
0:42:23 > 0:42:26which means they can stand down all the ambulances that had turned up...
0:42:26 > 0:42:29also stand down the transport which was organised by this of the room
0:42:29 > 0:42:32for the 150 people they thought they might have to evacuate.
0:42:32 > 0:42:35I was also going to try and catch up with Claire at the end here, but she's on another call.
0:42:35 > 0:42:40It's been really busy in here today and it's been great to be right at the heart of an emergency service,
0:42:40 > 0:42:44seeing what they do on our behalf. We'll have more for you soon. See you.
0:42:54 > 0:42:59Subtitles by Red Bee Media Ltd
0:42:59 > 0:43:03E-mail subtitling@bbc.co.uk