0:00:00 > 0:00:03Today on Real Rescues, double trouble for a traffic cop.
0:00:03 > 0:00:08He's dealing with one crash when a second happens before his very eyes.
0:00:08 > 0:00:11Just to give you an update. It's minor injuries...
0:00:11 > 0:00:13SKIDDING
0:00:13 > 0:00:16Stand by. We've got a motorcycle RTC on the other side.
0:00:16 > 0:00:19And cut off by a raging torrent,
0:00:19 > 0:00:26five schoolgirls freezing, frightened and trapped on the wrong side of a swollen mountain stream.
0:00:49 > 0:00:54Welcome to Real Rescues at the Thames Valley police control room near Oxford.
0:00:54 > 0:00:57They're moving their units around like chess pieces,
0:00:57 > 0:01:02from bobbies on the beat responding to 999 calls to specialist units like the Armed Response patrols
0:01:02 > 0:01:04and, of course, traffic police.
0:01:04 > 0:01:07First today, we see how difficult that job can be.
0:01:07 > 0:01:11On a busy main road, PC Scott Davison has his hands full
0:01:11 > 0:01:14at the site of an accident when a second one happens.
0:01:14 > 0:01:17The whole thing is caught on camera.
0:01:21 > 0:01:24It's one of the busiest times of the day, the early morning rush hour.
0:01:24 > 0:01:28It's been raining and Scott's not surprised he's been called to a crash
0:01:28 > 0:01:31on a packed dual carriageway.
0:01:31 > 0:01:35It's a bit wet, so they probably slid a little bit.
0:01:35 > 0:01:39It's quite a cold place at the moment. Let's see what we've got.
0:01:39 > 0:01:41SIREN BLARES
0:01:41 > 0:01:43The traffic's already ground to a halt.
0:01:43 > 0:01:47There's a driver on the hard shoulder by one of the two damaged cars.
0:01:47 > 0:01:49He's gone into the back of the blue car.
0:01:49 > 0:01:54He's now suffering from whiplash and has asked for an ambulance.
0:01:54 > 0:01:57If I can ask you to stay with the vehicle, OK?
0:01:57 > 0:02:00Just so I know where you are. I'll get an ambulance.
0:02:00 > 0:02:04With nobody too badly injured, it looks like this is a simple shunt.
0:02:04 > 0:02:07However, 20 years in the service
0:02:07 > 0:02:11has taught Scott that you must always expect the unexpected.
0:02:12 > 0:02:15Just to give you an update. It's minor injuries...
0:02:15 > 0:02:17SKIDDING
0:02:17 > 0:02:20Stand by. We've got a motorcycle RTC on the other side now.
0:02:20 > 0:02:22Can we have more units, please?
0:02:26 > 0:02:30In a split second, this has turned into a far more serious incident.
0:02:30 > 0:02:33The motorcyclist has been thrown from his bike,
0:02:33 > 0:02:36sliding over ten metres in the outside lane
0:02:36 > 0:02:41and is now writhing on the ground in the path of speeding traffic.
0:02:45 > 0:02:47Stay down there, fella.
0:02:48 > 0:02:52- You all right?- Yes... - Stay where you are. Stay calm, OK?
0:02:55 > 0:02:57- You OK?- Yeah.- Keep talking to me.
0:02:57 > 0:03:00The biker is conscious and talking.
0:03:00 > 0:03:03However, he could still have suffered serious injuries.
0:03:03 > 0:03:04Just relax.
0:03:04 > 0:03:09- What's your first name?- Danny. - OK, Danny.
0:03:09 > 0:03:13Scott knows the most important thing is to keep the motorcyclist still
0:03:13 > 0:03:17to prevent him exacerbating any injuries he may have suffered.
0:03:17 > 0:03:19You're best staying there for a bit.
0:03:19 > 0:03:22A Good Samaritan is on the scene in minutes.
0:03:22 > 0:03:26Jo was driving in front of the biker and saw it happen in her rear-view mirror.
0:03:26 > 0:03:30Luckily, she's also a trained first aider and didn't hesitate in stopping.
0:03:31 > 0:03:35The bike had obviously gone straight from underneath him
0:03:35 > 0:03:38and he did hit the road quite hard.
0:03:38 > 0:03:40He then slid for a long way.
0:03:40 > 0:03:45I was expecting to have maybe badly broken legs, arms,
0:03:45 > 0:03:48and he could have had internal injuries
0:03:48 > 0:03:50that you might not have been able to see.
0:03:50 > 0:03:54Can you get here as quick as you can? We have a motorcycle on the ground.
0:03:54 > 0:03:56Echo three zero.
0:03:56 > 0:04:02Scott has now single-handedly got to deal with two accidents on either side of the central reservation.
0:04:02 > 0:04:06Fortunately, the drivers behind the biker have managed to stop.
0:04:07 > 0:04:09And there's more help on hand.
0:04:09 > 0:04:13Sam has also stopped. He's a Royal Navy first aider.
0:04:13 > 0:04:19This extra pair of hands gives Scott the chance to concentrate on the increasing backlog of traffic.
0:04:20 > 0:04:24Just one second, OK? One second and I'll get you through.
0:04:26 > 0:04:30There's a huge tailback and an injured man is still lying on the road.
0:04:30 > 0:04:31If we get you over here...
0:04:31 > 0:04:34Scott needs to get the traffic moving,
0:04:34 > 0:04:39but without endangering the lives of the motorcyclist and the people treating him.
0:04:39 > 0:04:42At one point we were all sat still with Danny
0:04:42 > 0:04:46and there was a slip road, so the rest of the traffic was using that.
0:04:46 > 0:04:50It was quite noisy and there was a lot going on.
0:04:50 > 0:04:52So it was quite daunting, really.
0:04:52 > 0:04:55But at the time you don't really notice it
0:04:55 > 0:05:01because you're focused on making sure the casualty, Danny, was OK.
0:05:02 > 0:05:06An ambulance has been called, but Danny's in luck. A third motorist has come to help.
0:05:06 > 0:05:10This time, it's a Royal Navy medic, Dr Richard Kershaw.
0:05:13 > 0:05:18It's just as well, because Danny, the injured biker, is now getting very distressed.
0:05:19 > 0:05:22He's lucky to be in such good hands.
0:05:22 > 0:05:25But Dr Kershaw has no medicines or equipment with him
0:05:25 > 0:05:30and Daniel clearly needs to be got off the road and taken to hospital as soon as possible.
0:05:30 > 0:05:33Daniel is clearly not out of danger
0:05:33 > 0:05:37and Scott is the only policeman on the road to control four lanes of traffic.
0:05:42 > 0:05:45Scott has his work cut out managing the crashes.
0:05:45 > 0:05:51Later, he discovers exactly what caused Danny's bike to suddenly slide from underneath him.
0:05:51 > 0:05:54All the call handlers here have key information on their computers
0:05:54 > 0:05:57to help them deal with all kinds of emergencies.
0:05:57 > 0:06:03Richard has a good example of that. A lady phoned who was having a problem with a snake.
0:06:03 > 0:06:07During the initial call, which my colleague took,
0:06:07 > 0:06:10she reported she'd found a snake that had crawled into her house.
0:06:10 > 0:06:15- Alarming!- Reasonably! She had no idea of who to call or how to deal with it.
0:06:15 > 0:06:17She called the police to ask for help.
0:06:17 > 0:06:22Originally, the job was sent across to the radios for an officer to attend to help her.
0:06:22 > 0:06:29- But they wanted more information. - So you were handed the call because your colleague was snake phobic.
0:06:29 > 0:06:32She wasn't a huge fan of snakes so asked if I could assist.
0:06:32 > 0:06:38I called the lady back and she gave me a description. Using the pictures on the reference database,
0:06:38 > 0:06:41we were able to determine that from what she was describing,
0:06:41 > 0:06:44it sounded like a grass snake.
0:06:44 > 0:06:48During that call there was a lot of banging and crashing in the background.
0:06:48 > 0:06:50So I asked her what all the noise was.
0:06:50 > 0:06:57She replied that her boyfriend was in the kitchen trying to grab it with barbecue tongs!
0:06:57 > 0:06:59Which turned out to be the right thing to do?
0:06:59 > 0:07:04In the end, he did manage to get it and took it out the door. So the police weren't required.
0:07:04 > 0:07:07That's good. Also lots of other key information.
0:07:07 > 0:07:10For example, if there was an accident involving a lorry,
0:07:10 > 0:07:13they have information on the sides that you have here.
0:07:13 > 0:07:19If a lorry is carrying a hazardous chemical, it has one of these plates on the side of it.
0:07:19 > 0:07:22So if there's an accident on the motorway,
0:07:22 > 0:07:26the caller, or the first officer on the scene
0:07:26 > 0:07:30can describe the picture on the side.
0:07:30 > 0:07:36So any eye-witness could say it's a toxic substance or radioactive substance
0:07:36 > 0:07:38which is key for everybody to know.
0:07:38 > 0:07:41Yes, then we can pass that on to any officers attending
0:07:41 > 0:07:44and also the fire service so that they can assist us
0:07:44 > 0:07:48- in dealing with the substance. - Excellent. Thank you.
0:07:48 > 0:07:51You might need a computer to help identify a snake,
0:07:51 > 0:07:55but if you were shown two faces, for example, this one...
0:07:55 > 0:07:57and this one...
0:07:57 > 0:07:59could you tell the difference?
0:07:59 > 0:08:03There hangs a tale that Graham Tabersham can tell us about.
0:08:03 > 0:08:05I'll just check he's not on a call.
0:08:05 > 0:08:07- Graham? All right?- Yes, fine, yes.
0:08:07 > 0:08:09I'll interrupt you for a second.
0:08:09 > 0:08:13Talking about ID cards and people being good at recognising faces.
0:08:13 > 0:08:18Right, yes. A long time ago, when I was a probationer,
0:08:18 > 0:08:21I was dispatched with a detective constable
0:08:21 > 0:08:24to go into some woods in Bracknell.
0:08:24 > 0:08:27There'd been a robbery the night before
0:08:27 > 0:08:33and we were asking members of the public if they'd seen anything the night before.
0:08:33 > 0:08:39My colleague... What we used to do is approach people, show them our ID,
0:08:39 > 0:08:45this is my current ID, it's not a warrant card, just a police identification card.
0:08:45 > 0:08:49But basically, we show them the ID, tell them who we were
0:08:49 > 0:08:52and proceed to ask them questions.
0:08:52 > 0:08:55- Like, "Have you seen anyone dodgy near here?"- Yes.
0:08:55 > 0:08:58"Were you here last night? Did you see anything?"
0:08:58 > 0:09:04So my colleague, the detective constable approached this man with a dog.
0:09:04 > 0:09:11A man with a little dog. And as he approached him, he said, "Hello, sir. I'm DC so-and-so."
0:09:11 > 0:09:15Whereupon the man took the warrant card from him, looked at it,
0:09:15 > 0:09:18looked back at the DC, looked back at the card and said,
0:09:18 > 0:09:20"No, mate. Haven't seen him."
0:09:20 > 0:09:23Hadn't seen him. He thinks you're looking for this man!
0:09:23 > 0:09:26- Looking face-to-face.- That's right.
0:09:26 > 0:09:29- You can't rely on eye witnesses, can you?- Some!
0:09:29 > 0:09:33That's fantastic. Lovely. Thank you very much.
0:09:34 > 0:09:38Now, the brains of children under six years old aren't fully developed,
0:09:38 > 0:09:42particularly in one important area called the hypothalamus.
0:09:42 > 0:09:44One of its jobs is to control temperature.
0:09:44 > 0:09:48So when a child has a fever, occasionally it can go so high it causes a fit.
0:09:48 > 0:09:53It normally happens just once, but for little Harry, it's been happening for years.
0:09:53 > 0:09:55Mum Zoe is distraught.
0:09:56 > 0:10:02The ambulance is on blue lights. Niki is quickly but carefully negotiating the traffic.
0:10:04 > 0:10:08They're on an emergency call to a five-year-old who's having convulsions.
0:10:09 > 0:10:11Hello. Who's this little one?
0:10:21 > 0:10:24The crew can see Harry is still having convulsions.
0:10:24 > 0:10:28He has a history of suffering fits every time he has a fever.
0:10:28 > 0:10:34He's been prescribed a drug, but it's the first time his parents have had to give it to him.
0:10:34 > 0:10:37Mum Zoe is finding it very upsetting.
0:10:37 > 0:10:40They gave it to him a year ago.
0:10:40 > 0:10:42He's never had this one before.
0:10:42 > 0:10:46I just gave him one millimetre about five minutes ago.
0:10:46 > 0:10:48- I spread it between his teeth. - That's fine.
0:10:48 > 0:10:52Has he calmed down a bit since then? He's looking at us.
0:10:52 > 0:10:56Yes, but he's been sick and it's just not right.
0:10:57 > 0:11:00ZOE'S SOBBING MAKES WORDS UNCLEAR
0:11:00 > 0:11:02Sarah tries to reassure her.
0:11:02 > 0:11:05You've done everything right. Don't worry.
0:11:05 > 0:11:07It's so horrible.
0:11:07 > 0:11:09Febrile fits can happen in young children
0:11:09 > 0:11:12when they get a high temperature and overheat.
0:11:12 > 0:11:14Hello, Harry. Hello.
0:11:14 > 0:11:19The fit seems to be wearing off, but Mum's worried he looks a bit floppy.
0:11:19 > 0:11:22- Is that the medicine? - It's doing its job.
0:11:22 > 0:11:25- It's fine.- Why's he gone to sleep like that?- He's fine.
0:11:25 > 0:11:29He's stopped fitting. It's just a residual twitch.
0:11:29 > 0:11:33Could you guys grab a cold flannel? We'll pop him in the ambulance.
0:11:33 > 0:11:39Harry's trying to get comfortable on the sofa. He wants to sleep.
0:11:39 > 0:11:41But Sarah needs to get him in the ambulance.
0:11:41 > 0:11:45She's very good at persuading youngsters into her arms.
0:11:45 > 0:11:50Can I have a cuddle, darling? Oh, you can't be that heavy, can you?
0:11:50 > 0:11:52Mum's going to come in the ambulance.
0:11:52 > 0:11:57Harry's still shaking. It's important they keep him as cool as possible.
0:12:00 > 0:12:02Do you want to sit there?
0:12:02 > 0:12:06So you can keep stroking him with the flannel on.
0:12:06 > 0:12:09Sarah and Niki can now start their tests.
0:12:09 > 0:12:15- We're deliberately keeping him cool, guys.- No history of a sore throat or cough or cold?
0:12:15 > 0:12:19No. He had chicken pox a couple of weeks ago. He had a massive temperature.
0:12:19 > 0:12:22- We were so pleased that he didn't have a fit.- Exactly.
0:12:22 > 0:12:27He's been free since not last September but the one before.
0:12:27 > 0:12:32Zoe and Andrew are all the more worried because they thought Harry had grown out of these fits.
0:12:32 > 0:12:36They hardly recognise the little lad shaking on the stretcher.
0:12:36 > 0:12:42You'd love it in here if you weren't poorly. You'd be saying, "What does that do?"
0:12:42 > 0:12:47Dad Andrew is going to meet them at A&E. Hopefully, it won't be too long a stay this time.
0:12:47 > 0:12:51- You'll see your dad at the other end, Harry.- I'll see you later.
0:12:51 > 0:12:53Harry just wants to sleep.
0:12:53 > 0:12:58Sarah phones over the details to the hospital as Niki sets off.
0:12:59 > 0:13:03We've got a five-year-old boy. He's had a febrile convulsion
0:13:03 > 0:13:07Probably lasted about 15 minutes, I'd say.
0:13:07 > 0:13:12He's still shaking. There's no cause for this one. No current infections.
0:13:12 > 0:13:15It started out of the blue.
0:13:15 > 0:13:20In the past, these fits have always happened when Harry is ill or has an infection.
0:13:20 > 0:13:23But this time, it seems to have happened out of the blue
0:13:23 > 0:13:26although he did have an unsettled night.
0:13:26 > 0:13:29He hasn't got a rash or anything, Zoe?
0:13:29 > 0:13:33No. He did wake up last night, which I thought was unusual.
0:13:33 > 0:13:36But I did his temperature this morning and it was 36.8.
0:13:36 > 0:13:43It's not normally that high, to be honest, but I thought as it wasn't over 37...
0:13:43 > 0:13:45- That's normal. - I thought he was all right.
0:13:45 > 0:13:48Poor Zoe is beside herself with worry.
0:13:48 > 0:13:52Stop scaring Mummy like this. I don't like it!
0:13:52 > 0:13:55In ten minutes, they're at the hospital.
0:13:55 > 0:13:58- Zoe, when we get out, do you want to get out first?- OK.
0:13:58 > 0:14:00We'll pull you out on the bed.
0:14:02 > 0:14:07These fits are not unusual in young children if there is a physiological reason.
0:14:07 > 0:14:12But in Harry's case, Niki and Sarah don't know if that explains everything.
0:14:12 > 0:14:15In children under six, their internal thermometer,
0:14:15 > 0:14:17the hypothalamus, isn't developed properly.
0:14:17 > 0:14:19So they overheat,
0:14:19 > 0:14:21and then start convulsing.
0:14:21 > 0:14:26They haven't come up with a formal diagnosis whether it's a long-term problem.
0:14:26 > 0:14:32Harry's now in the hands of the doctors. Sarah has an encouraging update on his condition.
0:14:32 > 0:14:37He's gone to the resus department, but he looks a lot better than the boy we brought in.
0:14:37 > 0:14:40So fingers crossed for a good recovery.
0:14:40 > 0:14:43Harry didn't like being kept in overnight in hospital
0:14:43 > 0:14:48because his class was doing assembly the following day and he didn't want to miss it! Bless him!
0:14:48 > 0:14:51- You were the paramedic looking after him.- Yes.
0:14:51 > 0:14:56I thought it was babies that couldn't control their temperature. But it's children up to six?
0:14:56 > 0:15:02Yes. The hypothalamus in the brain has many jobs. One of them is acting as a thermostat for the body.
0:15:02 > 0:15:07That doesn't get fully developed until the age of six.
0:15:07 > 0:15:12That can play a part in kiddies having more problems than adults in controlling their temperature.
0:15:12 > 0:15:18- And having the problem he was having.- Febrile convulsions happen very commonly.
0:15:18 > 0:15:22They look very frightening, but they're not that serious, luckily.
0:15:22 > 0:15:26They happen when there's a sudden temperature rise in the child,
0:15:26 > 0:15:29usually due to infection - chest infection, urine infection.
0:15:29 > 0:15:34You get a temperature spike and the child then has a fit.
0:15:34 > 0:15:38If you're a parent and see this, what should you do?
0:15:38 > 0:15:41If they've never had a fit before, ring 999.
0:15:41 > 0:15:46Time the fit. They can last five minutes or up to 15 minutes.
0:15:46 > 0:15:51- A long time if you're watching it. - A very long time. Very frightening, the first time.
0:15:51 > 0:15:53Get them in the recovery position.
0:15:53 > 0:15:59They shouldn't stop breathing during the fit, but make sure their airway is open.
0:15:59 > 0:16:04Time the fit. Keep them cool. Move any unnecessary clothing
0:16:04 > 0:16:07even if they feel cool to touch, it's a good idea to do that.
0:16:07 > 0:16:12- Then just call us.- Why do you time it? Why is it important to know?
0:16:12 > 0:16:15We like to know how long the fit has been going on.
0:16:15 > 0:16:17If it's likely to be coming to an end.
0:16:17 > 0:16:21If it's a particularly long fit, there's more cause for concern.
0:16:21 > 0:16:26You say keep them cold, but I might think the child starts to shiver.
0:16:26 > 0:16:29Obviously not too cold if it's the middle of winter,
0:16:29 > 0:16:35but there's nothing wrong in removing their clothing, leave them in their nappies.
0:16:35 > 0:16:41Just down to underwear. And tepid bathing with a cool flannel on the head or neck.
0:16:41 > 0:16:43- And keep nice and calm. - Exactly. Main thing.
0:16:43 > 0:16:45- Thank you very much.- Thank you.
0:16:47 > 0:16:53Still to come on Real Rescues. A sudden downpour and gentle streams have become white water rapids.
0:16:57 > 0:17:01Mountain rescue must find a way to bring back five teenagers.
0:17:01 > 0:17:04And a girl has broken her leg in a stable yard.
0:17:04 > 0:17:08Dr Paul Rees needs to put the bones back in place there and then
0:17:08 > 0:17:10or she could lose her foot.
0:17:10 > 0:17:13I've had a look at the injury and it's quite displaced.
0:17:13 > 0:17:15We'll need to realign the fracture.
0:17:18 > 0:17:20We're returning to the A27 crash site.
0:17:20 > 0:17:25PC Scott Davison is handling four lanes of rush-hour traffic and two separate crashes.
0:17:25 > 0:17:29Members of the public with first-aid experience have stopped to help.
0:17:29 > 0:17:33One of these Good Samaritans has a very personal reason for helping.
0:17:34 > 0:17:38After sliding over ten metres along a busy dual carriageway,
0:17:38 > 0:17:40a biker has been left lying in the middle of the A27.
0:17:44 > 0:17:48To everyone's relief, the first ambulance has now arrived.
0:17:48 > 0:17:53But it's on the opposite side of the road where the original two-car crash happened.
0:17:53 > 0:17:55This one is a minor whiplash.
0:17:55 > 0:17:57Rear-end shunts.
0:17:57 > 0:17:59This one happened in front of us.
0:17:59 > 0:18:02Doc's with him now. Probably best to go to this one first.
0:18:02 > 0:18:04'Romeo Charlie Yankee.'
0:18:04 > 0:18:07The ambulance crew get straight down to checking Danny out.
0:18:08 > 0:18:12Another police unit has now arrived to help Scott.
0:18:12 > 0:18:14You deal with that one while I sort this out.
0:18:16 > 0:18:21Scott has discovered what he thinks may have caused the accident.
0:18:21 > 0:18:24Where the bike's gone down, there's loads of oil in lane two.
0:18:24 > 0:18:27He seemed to slip before he came off.
0:18:27 > 0:18:30I'm not sure there was any contact with the vehicle.
0:18:30 > 0:18:32There's oil on the road, so be careful.
0:18:32 > 0:18:37They can divert much of the traffic along a slip road whilst the diesel is cleared.
0:18:37 > 0:18:42But those cars already close to the slippery patch will have to be moved on cautiously.
0:18:42 > 0:18:43You can go.
0:18:43 > 0:18:47The fellow motorcyclists take particular care.
0:18:48 > 0:18:51The second ambulance crew has arrived
0:18:51 > 0:18:55and is checking the drivers who were involved in the original shunt.
0:18:55 > 0:18:58Thankfully, they've both come away relatively unscathed.
0:18:58 > 0:19:02However, Danny, the motorcyclist, has been immobilised on a board
0:19:02 > 0:19:06as they can't be sure of the severity of his injuries.
0:19:10 > 0:19:14He's going into the ambulance across the road so it's a team effort
0:19:14 > 0:19:19to get him lifted over the central reservation barrier and onto the stretcher trolley.
0:19:19 > 0:19:23He'll be taken to A&E to check for head and spinal injuries.
0:19:27 > 0:19:31The crashed cars can now be removed by breakdown services.
0:19:31 > 0:19:36The Highways Agency has been called out to clear the diesel on the opposite carriageway
0:19:36 > 0:19:38before it's fully open to traffic.
0:19:41 > 0:19:44This accident shows how vulnerable motorcyclists are.
0:19:44 > 0:19:47It's also resonated strongly with Jo,
0:19:47 > 0:19:50the first member of the public to stop and help.
0:19:50 > 0:19:53Daniel's crash has brought back some painful memories.
0:19:53 > 0:19:56My dad, my brother, my brother-in-law
0:19:56 > 0:20:00a lot of our friends have bikes.
0:20:00 > 0:20:04My eldest son's father was killed in a motorbike accident a couple of years ago.
0:20:05 > 0:20:08So I know how easy it is to happen
0:20:08 > 0:20:11and I know how easy it is for motorcyclists to get hurt.
0:20:11 > 0:20:17I just wanted to make sure he was OK. I couldn't just drive off and not check.
0:20:22 > 0:20:27Danny, who was in the accident there joins us. You were listening to what Jo was saying.
0:20:27 > 0:20:32You can understand why she stopped to help and why it upset her so much at the same time.
0:20:32 > 0:20:38Very definitely. My dad used to ride bikes and he's had several spills from bikes as well.
0:20:38 > 0:20:42So I'm aware, unfortunately, how easy it is to come off the bike
0:20:42 > 0:20:46and you're so vulnerable anyway
0:20:46 > 0:20:49how much you're placing yourself at risk, unfortunately.
0:20:49 > 0:20:53It's interesting. I'm a biker, and I've lost people that are close to me,
0:20:53 > 0:20:56and there isn't a biker that hasn't. So a lot of people ask
0:20:56 > 0:21:02why would you want to keep doing it if you know it's more dangerous and you're more vulnerable?
0:21:02 > 0:21:05I just enjoy being on the bike.
0:21:05 > 0:21:07It's also easier through the local traffic
0:21:07 > 0:21:10but I just like being on the bike.
0:21:10 > 0:21:14What's it like seeing yourself there? You were watching closely
0:21:14 > 0:21:16those pictures of you laying on the ground.
0:21:16 > 0:21:21I can't remember much of the accident, but I remember lying there thinking,
0:21:21 > 0:21:25"This is not good. I shouldn't be here. It was the first thing I tried to do,
0:21:25 > 0:21:29to stand up. Through previous experience I know you shouldn't,
0:21:29 > 0:21:32- but it's what happens. - I know. I've done that myself.
0:21:32 > 0:21:37Let's talk through the accident. It said there was oil on the road.
0:21:37 > 0:21:42Any accidents like that, I don't remember anything. One minute I'm driving, next I'm flat on my back.
0:21:42 > 0:21:46Do you remember the point where you lost it? Was it because of the diesel?
0:21:46 > 0:21:52That stretch of road is dual carriageway. There was an accident opposite and I was aware of that.
0:21:52 > 0:21:55The cars ahead of me started slowing down to look at that
0:21:55 > 0:21:58so I checked my mirror to make sure it was all clear, went into lane two,
0:21:58 > 0:22:02to avoid the traffic ahead of me and just touched my front brake
0:22:02 > 0:22:06and that was it. Next thing I remember I was rolling down the road.
0:22:06 > 0:22:10That's the front brake. Lose traction and you're over the handlebars.
0:22:10 > 0:22:13I'll tell you why it's important to wear safety equipment.
0:22:13 > 0:22:15You've got good gear on at the moment.
0:22:15 > 0:22:18- You sometimes ride in jeans? - Unfortunately, yes.
0:22:18 > 0:22:24Not a good idea. You should wear the equipment. This sits on the side of the engine.
0:22:24 > 0:22:25Right.
0:22:25 > 0:22:31This is normally a full piece of metal. The reason this has a hole in it is because?
0:22:31 > 0:22:35That side hit the deck and it slid along for some distance
0:22:35 > 0:22:37and the road acts like sandpaper.
0:22:37 > 0:22:40That hole has been worn away as it slid down the road.
0:22:40 > 0:22:43If you're not wearing protective kit,
0:22:43 > 0:22:46that'll wear away your jeans, your skin and your bone.
0:22:46 > 0:22:49They're called strip injuries. It's really nasty
0:22:49 > 0:22:54- and you wouldn't be here now if you'd be in that situation. - Definitely not.
0:22:54 > 0:22:56- You'd only just changed?- Yes.
0:22:56 > 0:23:00A lesson there. The other thing I want to bring to your attention
0:23:00 > 0:23:04was something I've not seen before on the side of a crash helmet. This is a new helmet.
0:23:04 > 0:23:07The little green dot. What's that about?
0:23:07 > 0:23:09That's for any first responder who attends.
0:23:09 > 0:23:16If they see that, they know that inside the helmet is a card with details of the rider
0:23:16 > 0:23:19including contact details and any known medical problems.
0:23:19 > 0:23:27- So any particulars like rare blood group.- Or allergies to any of the medicines.
0:23:27 > 0:23:32You know, you ought to give up motorbiking cos it's dangerous and have a go on a scooter!
0:23:32 > 0:23:37Unfortunately not. My track record on two wheels isn't exactly perfect.
0:23:37 > 0:23:41- You've had an accident on a scooter? - I've had several accidents.
0:23:41 > 0:23:47That's the way it's going to be. Thanks for coming in, and carry on wearing protective clothing.
0:23:47 > 0:23:48Will do.
0:23:48 > 0:23:51Danny was lucky to avoid any serious injuries there.
0:23:51 > 0:23:55But for this next young horse rider, the problems have only just started.
0:23:55 > 0:23:58She's lying in a stable yard with a badly broken leg.
0:23:58 > 0:24:01Critical care Doctor Paul Rees has to act fast
0:24:01 > 0:24:04or the girl may lose her foot.
0:24:07 > 0:24:10I've been called to an emergency close to Portsmouth
0:24:10 > 0:24:14where an 11-year-old has been thrown from a horse at an equestrian centre.
0:24:14 > 0:24:18Reports from the scene say she's broken her leg and has an open fracture.
0:24:18 > 0:24:24The bone ends are protruding through the skin. It's a serious injury that will cause pain.
0:24:24 > 0:24:29A fast-response paramedic and ambulance crew are already at the stables.
0:24:29 > 0:24:33The girl had been riding her horse in the yard when it reared up
0:24:33 > 0:24:36and fell over backwards, taking her with it.
0:24:36 > 0:24:39The horse's weight landed fully on her ankle.
0:24:39 > 0:24:42I've come to say hello. Any other injuries at all?
0:24:42 > 0:24:46There's someone important, sweetheart. You've got a doctor here.
0:24:46 > 0:24:48Hello, Lucinda. Very sore, is it?
0:24:48 > 0:24:51We're going to give you some powerful painkillers.
0:24:51 > 0:24:58It'll make it much better for you. We'll put a tiny needle in your hand, nothing to the pain you're in.
0:24:58 > 0:25:00It's a very nasty break.
0:25:00 > 0:25:04Lucinda has what's known as a compound open-wound fracture.
0:25:04 > 0:25:09Lying in a stable doorway is not the best place to have one.
0:25:09 > 0:25:15Of all the environments to have an injury like that, with dust and animal muck lying around,
0:25:15 > 0:25:20the risk is that matter can get into the wound and cause an infection that could make her very sick.
0:25:20 > 0:25:22With such a high risk of germs infecting the wound,
0:25:22 > 0:25:27the team want to get it properly dressed as soon as possible.
0:25:27 > 0:25:30Big breath in, hold it for a few seconds, then breathe out.
0:25:30 > 0:25:36At her tender age, Lucinda is having to deal with pain that would be excruciating even for an adult.
0:25:37 > 0:25:42She's having gas and air, but there's only a limited effect that will have.
0:25:42 > 0:25:47If it were me, I'd rather have some decent intravenous painkillers as I'll do shortly.
0:25:47 > 0:25:54Lucinda's parents are both at hand to offer as much comfort as they can.
0:25:54 > 0:25:56- MUM:- You are so brave, Lulu.
0:25:56 > 0:25:59You really are.
0:26:01 > 0:26:07- PARAMEDIC:- Now, this is going to be a bit sharp, but stay as still as you can.
0:26:07 > 0:26:11- Little scratch.- You are doing so well. Little scratch coming now.
0:26:11 > 0:26:17Nice and still for me. Nice and still. That's it, Lucinda. It's done.
0:26:17 > 0:26:19With the morphine taking hold and Lucinda calmer,
0:26:19 > 0:26:27Paul takes a closer look at her leg and realises he's going to have to resort to even stronger treatment.
0:26:27 > 0:26:32I've had a look round the back and there's bone end exposure.
0:26:32 > 0:26:37It's quite displaced so I'll need to realign the fracture.
0:26:37 > 0:26:39I'm going to give her a bit of Ketamine,
0:26:39 > 0:26:42a very powerful pain killer.
0:26:42 > 0:26:45Without the use of a strong, fast-acting tranquilliser,
0:26:45 > 0:26:48the pain of trying to reposition Lucinda's ankle
0:26:48 > 0:26:52would be far too great for her to bear.
0:26:52 > 0:26:55It'll feel cold in the back of your hand, darling.
0:26:55 > 0:26:57It won't be an easy watch for Mum and Dad.
0:26:57 > 0:27:01We need to gently realign it and make it more anatomical.
0:27:01 > 0:27:05We'll give her some powerful medication to make her very sleepy indeed.
0:27:05 > 0:27:07Don't worry. It's what we're doing.
0:27:07 > 0:27:10Failing to correct her ankle here and now
0:27:10 > 0:27:14would increase the chances of Lucinda sustaining permanent damage.
0:27:14 > 0:27:18The reason for realigning the bone ends is to avoid damage to other tissues,
0:27:18 > 0:27:23to preserve the blood supply to the foot and the skin and other tissues.
0:27:23 > 0:27:27They've given her as much sedation as they can
0:27:27 > 0:27:29to protect her from the pain. But even so,
0:27:29 > 0:27:32the next moments will not be pleasant for her.
0:27:32 > 0:27:33How are you doing there?
0:27:33 > 0:27:36If you're squeamish, you might want to glance away.
0:27:36 > 0:27:39LUCINDA SCREAMS
0:27:39 > 0:27:43The ordeal is quickly over, and Lucinda's leg is in a straighter position.
0:27:43 > 0:27:46- Well done, my darling. - Well done, darling.
0:27:46 > 0:27:52It doesn't look pretty, but one person holds the limb
0:27:52 > 0:27:55upstream of the injury and the other person, me, downstream,
0:27:55 > 0:27:59gently manipulating it into a normal alignment.
0:27:59 > 0:28:02Without a general anaesthetic, it's always going to cause pain and distress.
0:28:02 > 0:28:07But we're careful to put on board a load of medication before you do the procedure
0:28:07 > 0:28:10that means that memory of the event is reduced.
0:28:10 > 0:28:12Well done.
0:28:12 > 0:28:14Sorry about that. Well done.
0:28:14 > 0:28:17It's very sore while we're fiddling with it.
0:28:17 > 0:28:18It's a bit sore?
0:28:18 > 0:28:22- My leg really hurts!- What does? - My leg.
0:28:22 > 0:28:27I know, sweetheart. That's what we're trying to sort, darling. You'll soon feel a lot better.
0:28:27 > 0:28:29That's fine.
0:28:29 > 0:28:33Now it's properly bandaged, they put Lucinda's leg into a vacuum splint.
0:28:33 > 0:28:35CALLS OUT IN PAIN
0:28:35 > 0:28:37Mould that round.
0:28:37 > 0:28:40It's going to feel a bit tight on your leg now.
0:28:40 > 0:28:44It both cushions and tightly holds the broken ankle in place
0:28:44 > 0:28:45so the team can move her.
0:28:50 > 0:28:53There may be no prizes for bravery here,
0:28:53 > 0:28:57but Lucinda has stayed remarkably calm throughout the whole thing.
0:28:57 > 0:29:02Lucinda coped very well with her injury. It was very painful, very distressing.
0:29:02 > 0:29:06Thankfully we were able to give her some very powerful intravenous drugs to control her pain.
0:29:06 > 0:29:10We're getting her on a scoop stretcher to get her off the floor
0:29:10 > 0:29:13and then in the back of the ambulance and away to get this fixed.
0:29:13 > 0:29:16It definitely needs an operation. It's quite serious.
0:29:16 > 0:29:20It's been an upsetting experience for Martin and Tracey.
0:29:20 > 0:29:25Their daughter is safe, yet they know there could be a long road to recovery ahead.
0:29:27 > 0:29:29It appears that that's all that's wrong.
0:29:29 > 0:29:33- We'll just check her blood pressure again.- She's finding it hard to breathe.
0:29:33 > 0:29:35She wants to take a breath in.
0:29:35 > 0:29:38She's fantastic, isn't she?
0:29:38 > 0:29:42Lucinda will now go to the Queen Alexandra Hospital in Portsmouth
0:29:42 > 0:29:46where she'll receive a full set of x-rays before undergoing an emergency operation
0:29:46 > 0:29:49to fix her ankle.
0:29:51 > 0:29:53How are you doing? All right?
0:29:54 > 0:29:58Lucinda's now in plaster with pins and plates in her leg
0:29:58 > 0:30:02but she might need a bone graft. If she does, very good luck to her.
0:30:02 > 0:30:07The operators in this control room can view the officers on the ground using mapping systems
0:30:07 > 0:30:11on their computers. They can see their movements in real time
0:30:11 > 0:30:15and using colour tags, they know what their current situation is.
0:30:15 > 0:30:18Alastair Cramp is going to take us through this.
0:30:18 > 0:30:22If we settle in here. Important for you to know where everybody is
0:30:22 > 0:30:26so you can allocate them, or if you have an incident, send the right people.
0:30:26 > 0:30:30- That's right. This is Reading, for example.- Right.
0:30:30 > 0:30:33All these tags denote officers we've got in the area.
0:30:33 > 0:30:36So this is their call sign. They'll be in a van.
0:30:36 > 0:30:39- Other patrol units here as well. - So the red one,
0:30:39 > 0:30:42if we go up to status, is immediate.
0:30:42 > 0:30:46So that denotes the status of an incident running at the moment as immediate,
0:30:46 > 0:30:49which is the most serious type of incident we could have.
0:30:49 > 0:30:51Up top we've got a blue.
0:30:51 > 0:30:57Blue is urgent. So they'll either be on their way to or at that incident.
0:30:57 > 0:31:02- The green ones?- The green will mean they're not attached to any incident at the moment.
0:31:02 > 0:31:06So if you zoom out, I can't see any armed response on there.
0:31:06 > 0:31:13- Why is that?- We've only got a number of armed response units booked on at any one time.
0:31:13 > 0:31:17This is just Thames Valley police area. There's one there to the north-west,
0:31:17 > 0:31:20north-east, south-west and south-east as well.
0:31:20 > 0:31:23This unit is the firearms commander as well.
0:31:23 > 0:31:29There's a red there, which means it's something they're going to investigate. Thank you, Alastair.
0:31:29 > 0:31:33The armed response officers at Thames Valley are ready for anything,
0:31:33 > 0:31:36but recently they were sent to something unexpected.
0:31:36 > 0:31:38Let's chat to Paul Thornton.
0:31:38 > 0:31:40I'll squeeze in beside you.
0:31:40 > 0:31:45- A chainsaw attack on a post box? - Yes.- That seems fairly lunatic!
0:31:45 > 0:31:51Quite strange, yes. We had a report of a male attacking a post box
0:31:51 > 0:31:53with a chainsaw.
0:31:53 > 0:31:56We've possibly got a dangerous man at large with a chainsaw.
0:31:56 > 0:32:04So the inspector had to assess it and put a level to it. He despatched an armed response vehicle
0:32:04 > 0:32:08with authority to use Tasers if necessary.
0:32:08 > 0:32:12- What was it, then?- The armed response officers turned up
0:32:12 > 0:32:16and there was a bee keeper there, trying to fume the bees out of the post box!
0:32:16 > 0:32:22- I see! So the fumigator thing they thought was a chainsaw!- Yeah.
0:32:22 > 0:32:25Mistaken identity. Not a chainsaw at all!
0:32:25 > 0:32:30So those are the calls you hope that the way they turn out, you can get on with a normal day's work!
0:32:30 > 0:32:33- Very much so, yes!- Lovely. - It's a first-class job!
0:32:33 > 0:32:39Absolutely! First-class job! See? All the jokes are here, too! Thanks very much!
0:32:41 > 0:32:44Five teenagers had embarked on a three-day trip
0:32:44 > 0:32:46but things go terribly wrong when the weather turns.
0:32:46 > 0:32:50The mountain rescue team are called out after one small slip
0:32:50 > 0:32:52lands the girls in big trouble.
0:32:52 > 0:32:57It's a wet and windy summer's day in the Lake District.
0:32:57 > 0:33:01In the remote valley of Ennerdale, five teenage girls are in difficulty.
0:33:05 > 0:33:10The Cockermouth Mountain Rescue are answering the emergency call.
0:33:12 > 0:33:16All this footage is recorded on the leader Mike Park's helmet camera.
0:33:18 > 0:33:21The team load up with their specialist equipment.
0:33:21 > 0:33:24They know the girls are trapped by a swollen and raging river.
0:33:34 > 0:33:37Underfoot, the ground is sodden and slippery.
0:33:37 > 0:33:41Streams that can usually be crossed with a couple of steps
0:33:41 > 0:33:43are now almost impassable.
0:33:43 > 0:33:49The girls, experienced walkers, got into trouble as they made their way across this raging beck.
0:33:49 > 0:33:53One of them lost her footing in the water, spraining her ankle.
0:33:53 > 0:33:57She was saved by her friends, but now they're all trapped on the far side.
0:33:58 > 0:34:02Mike is secured by a line as he makes his way across the water to them.
0:34:10 > 0:34:13Life jackets and helmets are passed across for the girls.
0:34:13 > 0:34:17It would be far too dangerous to attempt a rescue without them.
0:34:21 > 0:34:23Guided by the mountain rescue team,
0:34:23 > 0:34:27the girls now have to make their way over the treacherous boulders
0:34:27 > 0:34:29through the roaring water to safety.
0:34:29 > 0:34:33Thanks to their own cool heads and the experience of the rescue team,
0:34:33 > 0:34:35it all goes well.
0:34:37 > 0:34:40Mike and Martin are here watching it. Pretty dramatic!
0:34:40 > 0:34:43They were experienced, these walkers.
0:34:43 > 0:34:47Yes, they set off for a three-day hike in the Lakes.
0:34:47 > 0:34:49They had all the gear with them.
0:34:49 > 0:34:52It was just that the weather changed so dramatically.
0:34:52 > 0:34:56It put them in a very difficult situation, the weather.
0:34:56 > 0:34:59Yes, they were due to cross a river
0:34:59 > 0:35:01that normally is literally a step.
0:35:01 > 0:35:04Due to a sudden downpour it had become a raging torrent.
0:35:04 > 0:35:07They were trapped. They couldn't have crossed it unaided.
0:35:07 > 0:35:10- So fantastic you were called out. - It was like all call-outs.
0:35:10 > 0:35:13We were called by the police and told the details.
0:35:13 > 0:35:17Because of what we were told, we just went accordingly.
0:35:17 > 0:35:22- They managed to drive themselves out and carry on?- We got the girls down to a youth hostel
0:35:22 > 0:35:27and gave them 20 minutes to sort themselves out
0:35:27 > 0:35:30and after a little chat, they decided to go on.
0:35:30 > 0:35:35It turns out that one had saved the other by pulling her out of the...
0:35:35 > 0:35:39They'd attempted to cross the river and one had been washed off her feet.
0:35:39 > 0:35:41Another girl pulled her out and rescued her.
0:35:41 > 0:35:44So she was wet and cold, as were they all.
0:35:44 > 0:35:48- So, yeah.- They didn't have this crucial bit of kit you have here.
0:35:48 > 0:35:52- This rope.- No, we wouldn't expect anybody to have this.- Show us.
0:35:52 > 0:35:55So if you were crossing a river, this is how you would do it?
0:35:55 > 0:36:01- It's a line we put over the river to ensure our safety.- Go on, then.
0:36:01 > 0:36:03In the middle of the control room.
0:36:05 > 0:36:07That's incredibly effective, isn't it?
0:36:07 > 0:36:11That helped you get across. You wouldn't expect them to have that,
0:36:11 > 0:36:16but what key things do you expect people to take on the mountain?
0:36:16 > 0:36:18The girls were very well prepared.
0:36:18 > 0:36:24But anybody going out into the fells should have a minimum of a map and compass and know how to use it.
0:36:24 > 0:36:30A torch, a whistle, and enough spare waterproof clothing to deal with any eventuality.
0:36:30 > 0:36:36- If the weather deteriorates, to be prepared for it.- A whistle? - If you need to attract attention,
0:36:36 > 0:36:40you can blow a whistle much longer than you can shout for
0:36:40 > 0:36:43- and it can be heard over a greater distance.- OK, I want to ask,
0:36:43 > 0:36:48a mobile phone. We always think, "I'll call on my mobile" but that's not quite right.
0:36:48 > 0:36:52- Mobile phones save more lives than is causing us problems.- Good.
0:36:52 > 0:36:56But you've got to remember they do run out of charge
0:36:56 > 0:36:59and they don't have a signal at times.
0:36:59 > 0:37:03But when they do work, yes, it can make our lives a bit easier.
0:37:03 > 0:37:07The lovely thing is you're volunteers. You're a maths teacher!
0:37:07 > 0:37:10- Yeah.- What happens when you get a call? Do you leave the kids?
0:37:10 > 0:37:13I do, yeah. It doesn't happen very often, fortunately.
0:37:13 > 0:37:17The school is local, it's Cockermouth School,
0:37:17 > 0:37:19and they're very supportive of what I do.
0:37:19 > 0:37:24- As long as I nip over the corridor and let the office know!- You don't leave them alone!
0:37:24 > 0:37:28The senior team come and help out, so it's great.
0:37:28 > 0:37:31- They're very supportive.- Great to meet you. Thank you.- Thanks.
0:37:31 > 0:37:34Moving on, it's an instinct that never goes away -
0:37:34 > 0:37:37a mum's need to protect her children.
0:37:37 > 0:37:40Even at 85 years old, Joan loves to help her daughter.
0:37:40 > 0:37:43But this time it hasn't quite worked out as she planned.
0:37:43 > 0:37:49Paramedic Andy Ashford is heading out to an 85-year-old woman
0:37:49 > 0:37:52who's got herself into trouble trying to be a good mother.
0:37:54 > 0:37:58Joan's laid up in the conservatory with a nasty wound on her leg.
0:37:58 > 0:38:01- I'm so, so sorry. - What have you caught it on?
0:38:01 > 0:38:02A Lloyd Loom chair.
0:38:06 > 0:38:10Everything was hunky-dory until she wanted a piece of cake!
0:38:11 > 0:38:14"Madam" is, in fact, Joan's daughter, Christine.
0:38:14 > 0:38:17The reason Joan is waiting on her
0:38:17 > 0:38:22is because Christine has just had an operation. Guess what - it was on her leg!
0:38:22 > 0:38:24Ironic, isn't it,
0:38:24 > 0:38:26that this has happened!
0:38:26 > 0:38:30Christine's surgery on her leg was just last week.
0:38:30 > 0:38:33Joan's popped round to help her out for the day.
0:38:33 > 0:38:35She just went to make a cup of tea
0:38:35 > 0:38:39and the next thing I knew she was laughing
0:38:39 > 0:38:42and said, "You won't believe what's happened."
0:38:42 > 0:38:45I looked everywhere for the cake tin.
0:38:45 > 0:38:48And Alan, for some reason, put it on top of the cupboard.
0:38:48 > 0:38:50Can I have your finger?
0:38:50 > 0:38:54She's caught her leg on the chair trying to get a piece of cake!
0:38:54 > 0:38:59So poor old mother has now got a worse gash than I've got!
0:38:59 > 0:39:03The wound on Joan's let needs immediate attention.
0:39:03 > 0:39:07The loose flap of skin will have to be held back in place with Steri-Strips
0:39:07 > 0:39:10and then a specialist dressing applied.
0:39:10 > 0:39:14I'm going to need back-up and she'll have to go into Bournemouth. Over.
0:39:14 > 0:39:20So it's a trip to hospital for Joan. But she's more worried about Christine than herself.
0:39:20 > 0:39:25I've arranged for an ambulance to come and collect her.
0:39:25 > 0:39:29Your daughter can sit down, put her feet up and watch telly!
0:39:29 > 0:39:32Oh, I can't leave her.
0:39:32 > 0:39:36You're not going to be that long. They won't keep you that long down there.
0:39:36 > 0:39:40They'll get this dressed correctly and you'll be on your way home.
0:39:40 > 0:39:43No problem there.
0:39:43 > 0:39:46I'm just literally going to put this over there.
0:39:46 > 0:39:49Andy needs to put a temporary dressing on Joan's leg
0:39:49 > 0:39:51to protect it while she travels.
0:39:51 > 0:39:55Right. If we can just bring your leg up. That's it.
0:39:55 > 0:39:59- Let me know if it's pressing down. - No, that's lovely.
0:39:59 > 0:40:02I don't want to do it too tight and give you pain.
0:40:02 > 0:40:03- Is it stinging?- Yes.
0:40:03 > 0:40:07This will help once the air gets... It covers the air up.
0:40:07 > 0:40:09That'll stop it stinging.
0:40:09 > 0:40:13They have a lot of problems with legs in this family.
0:40:13 > 0:40:16It's only two weeks since Joan injured her other leg
0:40:16 > 0:40:18on the open door of her dishwasher.
0:40:18 > 0:40:21My husband says I should wear shin guards!
0:40:21 > 0:40:26Actually, that's not a bad idea! Go and buy a pair of shin guards.
0:40:26 > 0:40:29"You should have shin guards on your leg."
0:40:29 > 0:40:31- What's your first name?- Joan.
0:40:31 > 0:40:33Next of kin. Husband, was it?
0:40:33 > 0:40:36- He's gone.- Has he?- Gone ten years.
0:40:36 > 0:40:40The way you were talking, he told you to put shin guards on yesterday!
0:40:40 > 0:40:45Thankfully, Joan hasn't hurt herself anywhere else and this leg should heal nicely.
0:40:45 > 0:40:49Luckily, she hasn't ripped all the skin apart, which is good.
0:40:49 > 0:40:52Sometimes you can tear skin off, then it makes it harder.
0:40:52 > 0:40:53But it's all intact.
0:40:53 > 0:40:56- So she'll have a pair?- She'll have a matching pair!
0:40:56 > 0:40:59So when she goes to the doctor's...
0:40:59 > 0:41:02Let's leave that one for tomorrow!
0:41:02 > 0:41:04She'll be able to do two in one go, then!
0:41:04 > 0:41:11Chris is under instruction to take it easy. Joan can't stop being mum despite her own injury!
0:41:13 > 0:41:16Is there anything you want before I go?
0:41:16 > 0:41:20- No, Mum.- Would you like an apple, or...- I don't want anything.
0:41:20 > 0:41:21A bit of cake?
0:41:21 > 0:41:24- No, I don't want anything, thanks. - Are you sure?
0:41:24 > 0:41:26You just go and get on.
0:41:27 > 0:41:31But Joan insists on fetching her a glass of water.
0:41:31 > 0:41:32Cheers!
0:41:38 > 0:41:43Only then is she happy to leave Chris and head off with Andy to hospital.
0:41:48 > 0:41:52She was still thinking about her daughter. And she was not wasting anybody's time.
0:41:52 > 0:41:54Sometimes that happens here, Dave?
0:41:54 > 0:41:58- Yes.- A woman had been thrown out of her car by her husband during the night.
0:41:58 > 0:42:01She called you. You took it very seriously.
0:42:01 > 0:42:04She was in the woods, it was a domestic.
0:42:04 > 0:42:07We spent many hours searching for this female.
0:42:07 > 0:42:10Then we did a subscriber's check, traced her to her home address
0:42:10 > 0:42:12only to find she was tucked up in bed.
0:42:12 > 0:42:16- And she hadn't called you?- No. - How much money had that cost?
0:42:16 > 0:42:20We estimated about £250,000 for hours and resources employed.
0:42:20 > 0:42:22- The helicopter was up and all that. - Yes.
0:42:22 > 0:42:25£250,000! She could have called. Did she say sorry?
0:42:25 > 0:42:26Eventually!
0:42:26 > 0:42:30£250,000! That's terrifying. Here's another sad fact for you.
0:42:30 > 0:42:35I'm afraid the mountain rescue team don't have a calendar! The girls in the office were asking.
0:42:35 > 0:42:38- They don't have one? - I'm encouraging them to do one!
0:42:38 > 0:42:42- Maybe next Christmas!- Join us next time for more Real Rescues. - Bye!- Bye!
0:43:11 > 0:43:14Subtitles by Red Bee Media Ltd