0:00:02 > 0:00:06Today on Real Rescues, drama student Sam isn't acting. His broken arm is so painful,
0:00:06 > 0:00:07he can't bear to look at it.
0:00:07 > 0:00:11I don't want everyone to see it. I think it'll be pretty bad.
0:00:11 > 0:00:12We can clear the room, sweetheart.
0:00:12 > 0:00:15And this is the neighbour you need in an emergency.
0:00:15 > 0:00:19He's settled everyone down and is calmly saving his neighbour's life.
0:00:51 > 0:00:54Hello, and welcome to Thames Valley Police and Real Rescues.
0:00:54 > 0:00:58As well as the police, today we're going to see firefighters and ambulance crews
0:00:58 > 0:01:02rescuing people like you and me, from the badly injured cyclist
0:01:02 > 0:01:05to the pensioner who insists there is nothing wrong -
0:01:05 > 0:01:08despite being brought back to life nine times.
0:01:08 > 0:01:09More on that later.
0:01:09 > 0:01:12Now we'll show you what it's like for paramedics
0:01:12 > 0:01:14as they arrive at the scene of an emergency.
0:01:14 > 0:01:18A teenager with a broken arm sounds pretty straightforward.
0:01:18 > 0:01:24Sam has come off a trampoline at his mate's house. This is what happens when the paramedics arrive.
0:01:26 > 0:01:27Is he? OK.
0:01:27 > 0:01:31- Hello, sweetheart. What's your name?- Sam.
0:01:31 > 0:01:33- And what were you doing? - Trampoline.
0:01:33 > 0:01:37I've flown off and put my arm down. I know it's broken.
0:01:37 > 0:01:41- OK, let me have a look, sweetheart. - I can't move my arm.
0:01:41 > 0:01:42This one?
0:01:42 > 0:01:45I don't want everyone to see it. I think it'll be pretty bad.
0:01:45 > 0:01:47We can clear the room, sweetheart.
0:01:47 > 0:01:51- It's not the first time. - You've broken this one before?
0:01:51 > 0:01:54This is the second time I've done this one. I've done this one twice.
0:01:54 > 0:01:58- And you've got pins in that one? - Yeah.- Hold old are you?- 15.
0:01:58 > 0:02:01- Mind your... If you can... - MOTHER: His dad's on his way.- OK.
0:02:01 > 0:02:04We'll give you some Entonox in the meantime, the gas and air.
0:02:04 > 0:02:08- Have you had this before? - No. I don't really know what I'm doing. I refused it.
0:02:08 > 0:02:12OK. No doubt when your mum gave birth to you, she gave you this. It's gas and air.
0:02:12 > 0:02:17This lady will hold it for you. I need this other hand, sweetheart.
0:02:17 > 0:02:20- Now just breathe in. - Yeah. Can you not hurt...?
0:02:20 > 0:02:22You suck on the gas and then I'll move it.
0:02:22 > 0:02:26Make a funny noise, like a milkshake at McDonald's when it gets to the bottom.
0:02:26 > 0:02:29Not too much of that.
0:02:29 > 0:02:32- How does that make you feel? - Dizzy.- Dizzy?
0:02:32 > 0:02:35- Keep sucking on it. Trust me. - Wait, no wait.
0:02:35 > 0:02:39- To give you something stronger, I need your hand. - Can you not touch it, please?
0:02:39 > 0:02:43I won't touch that one. I'll give you some strong pain relief in this hand.
0:02:43 > 0:02:47- Trust me, you'll want this.- No, can you not...?- Mum says...- Sorry.
0:02:47 > 0:02:50If your mum says she wants you to have some,
0:02:50 > 0:02:55because you've got a long journey ahead of you in the ambulance and it'll be bumpy, OK?
0:02:55 > 0:02:57Hiya. Come in.
0:02:57 > 0:02:59Do you want to tell her what you want to do?
0:02:59 > 0:03:04- I want to give him some strong pain relief because we have to move him. - Am I going to, like, pass out?- No.
0:03:04 > 0:03:07- Are you just giving me an injection?- Yes.
0:03:07 > 0:03:12- Is it going to be a nasty one? - It'll hurt a bit, but trust me, it will take all the pain away.
0:03:12 > 0:03:15So he's finally taking some painkillers.
0:03:15 > 0:03:18This is Babs Mudge, who you saw treating Sam.
0:03:18 > 0:03:22A couple of things. In trying to judge how painful something is...
0:03:22 > 0:03:26- Plainly he's being quite brave because that's a nasty break.- Yeah.
0:03:26 > 0:03:29- How much pain is he in, do you think, at that stage?- A lot.
0:03:29 > 0:03:33I think he's being brave because he had family there and friends,
0:03:33 > 0:03:34but a lot of pain.
0:03:34 > 0:03:37- Probably being very brave in front of his mates.- Yeah.
0:03:37 > 0:03:41- And you judge it by saying between... - One and ten is the way we score.
0:03:41 > 0:03:43- One being...? - One being like a scratch
0:03:43 > 0:03:48and ten, for example, like your arm being chopped off, so you know that's extreme pain.
0:03:48 > 0:03:51Why is he refusing or not wanting the anaesthetic?
0:03:51 > 0:03:54- That happens a lot with children? - It does.
0:03:54 > 0:03:58Sometimes they've had experience before, like Sam had previous breaks,
0:03:58 > 0:04:01and know what it feels like and they feel strange.
0:04:01 > 0:04:06- Dizzy...- Woozy?- Yeah. They just don't know how to react to it.
0:04:06 > 0:04:10Also maybe having had a few drinks and feeling that way before.
0:04:10 > 0:04:13OK. Now, it's important to move Sam's arm, obviously,
0:04:13 > 0:04:17but he's been in the situation before and really doesn't like it.
0:04:17 > 0:04:18But it's going to really hurt.
0:04:18 > 0:04:21It will hurt for a few seconds and that's it. A scratch.
0:04:21 > 0:04:25- It'll be a little pinch.- Compared to what you'll have to have...
0:04:25 > 0:04:27Look at Stuart, your mate.
0:04:27 > 0:04:31- It'll really hurt.- It'll be nothing compared to how much that's aching.
0:04:31 > 0:04:35This will help you. All that's left is this little bit of plastic.
0:04:35 > 0:04:39- Are you giving me a cannula thing? - Yeah. It's just a bit of plastic. - I hate it.
0:04:39 > 0:04:43- Yeah, all right. Sorry. Put it in. - You won't even know it's been in.
0:04:43 > 0:04:46OK, whatever you do, don't move your arm.
0:04:46 > 0:04:49La la la la la... Relax.
0:04:49 > 0:04:51- Keep talking.- Relax, OK?
0:04:51 > 0:04:55- Keep talking to Stuart. - Stuart Stuart Stuart Stuart...
0:04:55 > 0:04:59- Stuart Stuart Stuart Stuart... - Relax.- That's it. It's done.
0:04:59 > 0:05:00Not too bad.
0:05:00 > 0:05:04Fingers up. See? Didn't hurt that much, did it, compared to your arm?
0:05:04 > 0:05:07- All right, fine.- OK, first one, can you draw me up...
0:05:07 > 0:05:09- Will this make me feel funny? - ..the morphine.
0:05:09 > 0:05:13No. This little bit of water, you might feel a little coldness.
0:05:13 > 0:05:16You're doing brilliantly. OK?
0:05:16 > 0:05:19- Are you left-handed or right-handed?- Right. Ow!
0:05:19 > 0:05:23- Are you in the middle of your GCSEs?- Erm... We've had a few mocks recently.
0:05:23 > 0:05:27- OK, this is the strong stuff. - But will this make me feel funny?
0:05:27 > 0:05:30It might make you feel a bit strange, a bit spaced-out.
0:05:30 > 0:05:32I didn't like that last time.
0:05:32 > 0:05:35But what other option have you got at the moment, about the pain?
0:05:35 > 0:05:36See you later.
0:05:36 > 0:05:38Oh... sugar.
0:05:38 > 0:05:40- I felt that everywhere. - Yeah, you will do.
0:05:40 > 0:05:43- You will do, sweetheart. - I didn't like that.- OK.
0:05:43 > 0:05:45This is just water now.
0:05:45 > 0:05:46I don't want to move.
0:05:46 > 0:05:50Do you think, with your hand, you can take control of this hand?
0:05:50 > 0:05:53- I don't want to pull it up but... - Do you want the gas and air?
0:05:53 > 0:05:56- HE GROANS - Well done. We're nearly there.
0:05:56 > 0:05:59- Quick quick quick...- I need it a bit higher.- Quick quick quick...
0:05:59 > 0:06:03- With the shoulder. That's it. - Quick! Agh!- That's good.
0:06:03 > 0:06:06- Done! Well done. - Is it going to get tight on it?
0:06:06 > 0:06:08No, it shouldn't. It's just to support it.
0:06:08 > 0:06:11It's like having a cast, really.
0:06:11 > 0:06:15OK, it's not hurting as much now, I think.
0:06:17 > 0:06:18Oh! Just!
0:06:18 > 0:06:22I'm doing a drama course over the week. There's no one that can fill in.
0:06:22 > 0:06:26- Is it anything you've got to jump around with? - Yeah. Saturday Night Fever.- Oh.
0:06:26 > 0:06:28You could do one...
0:06:28 > 0:06:31A couple of things about that are interesting.
0:06:31 > 0:06:37One is that you want to get it straight straightaway rather than wait till you get to hospital. Why?
0:06:37 > 0:06:42For the circulation, to make sure he's got full sensation in his fingers and the rest of his hand.
0:06:42 > 0:06:47- If not, there's a real danger of losing his hand.- If you don't get blood flow all the way down.
0:06:47 > 0:06:49Important to get painkillers going
0:06:49 > 0:06:53because no way would you get that into a splint and move it around.
0:06:53 > 0:06:58- No. I couldn't cope with it.- So you've got to get some anaesthetic and get him straight out.
0:06:58 > 0:07:04- When you went to the hospital, that splint you put on actually straightened it very well.- Yeah.
0:07:04 > 0:07:08Does that mean that the surgeons aren't then so sure how bad the break is?
0:07:08 > 0:07:12Well, yeah, I had to explain again to the staff how bad it was
0:07:12 > 0:07:15prior to me straightening it, really.
0:07:15 > 0:07:18- Because you'd done such a good job...- With the splint.
0:07:18 > 0:07:21Sam's been incredibly brave. It was an excruciating broken arm.
0:07:21 > 0:07:25Now it's a case of getting him off the sofa and onto the trolley.
0:07:25 > 0:07:27We're going to put your bottom here, legs down there,
0:07:27 > 0:07:30and then you're going to rest your arm on your leg, OK?
0:07:30 > 0:07:32I'll help you.
0:07:32 > 0:07:33Good.
0:07:33 > 0:07:35- OK? Barry, can we just...- Oh!
0:07:35 > 0:07:37- No?- Sorry. I felt it, like...
0:07:37 > 0:07:39OK.
0:07:39 > 0:07:42I can hold the whole of it if Barry helps you up, yeah?
0:07:49 > 0:07:50FATHER: Go on, Sam.
0:07:50 > 0:07:53OK, do you want to take hold of your arm, sweetheart?
0:07:53 > 0:07:55Hold your arm. That's it.
0:07:55 > 0:07:56Turn yourself round.
0:07:57 > 0:08:00That's it, and sit yourself down.
0:08:00 > 0:08:02- There you go.- OK?
0:08:02 > 0:08:08Now I'll hold your arm again, and you need to shuffle yourself back till you're comfortable.
0:08:08 > 0:08:12- Up with your arm. - Quick, put it down, put it down.
0:08:12 > 0:08:15I was going to say we'll put a blanket underneath it.
0:08:15 > 0:08:19- Do you want to sit up a bit more? Again?- That's how I was...
0:08:28 > 0:08:30HE MOANS
0:08:30 > 0:08:36- How's that?- Erm... yeah. - Yeah? I can give you some more pain relief once we're in the ambulance.
0:08:36 > 0:08:39TROLLEY WHIRS
0:08:39 > 0:08:40Finally a smile.
0:08:40 > 0:08:45Well, Sam and dad Graham have joined us here to chat about that.
0:08:45 > 0:08:47Why weren't you boo-hooing?
0:08:47 > 0:08:51- I would have been. I'd have been screaming and shouting.- Yeah.
0:08:51 > 0:08:55Previous times that I've broken it, I've been quite upset, but...
0:08:55 > 0:08:57I guess I was braver this time.
0:08:57 > 0:09:00- Because the camera was there? - Yeah, and my mates were there.
0:09:00 > 0:09:03- They seemed to be really enjoying it.- Yeah.
0:09:03 > 0:09:07They could have looked concerned rather than giggling all the time.
0:09:07 > 0:09:11- Dad, a bit worrying that he keeps breaking his arm - four times, is it?- Yeah.
0:09:11 > 0:09:13Do you worry that there's a theme going on here?
0:09:13 > 0:09:15I have had advice about it
0:09:15 > 0:09:17and I think he's just been unlucky.
0:09:17 > 0:09:21I do give him advice - "Bye, Sam. Don't do anything silly" - but...
0:09:21 > 0:09:23Trust me, as a dad, good luck with that.
0:09:23 > 0:09:29You've had the anaesthetic before and didn't like it and were keen not to.
0:09:29 > 0:09:31How had it made you feel before?
0:09:31 > 0:09:34Well, previous experiences, it's made me sick.
0:09:34 > 0:09:37And also, I kind of like... zoned out.
0:09:37 > 0:09:39I wasn't really in control.
0:09:39 > 0:09:44- You didn't like that feeling so preferred not to... But I bet it felt easier once you did.- Yeah.
0:09:44 > 0:09:47What happened when they got you into hospital?
0:09:47 > 0:09:49How bad was the break, did they say?
0:09:49 > 0:09:54From the X-ray, you could clearly see both the bones were broken.
0:09:54 > 0:09:56What did they do to get it back together?
0:09:56 > 0:10:01- Did you have an op on it?- Yeah, and they put some rods in.- Wow.
0:10:01 > 0:10:04You should have a bionic arm by the time it knits back together.
0:10:04 > 0:10:08Can we have a look at your other arm, the one you broke last time?
0:10:08 > 0:10:11Do you want to show us the scars? There you go on that side.
0:10:12 > 0:10:15And then on the other side of it? Look at this.
0:10:16 > 0:10:20- Scars are good, aren't they?- Yeah. - To show off.- Impressive. - Absolutely.
0:10:20 > 0:10:22- And you missed out on your starring role.- Oh, yeah.
0:10:22 > 0:10:25- A bit cheesed off about that?- Yeah.
0:10:25 > 0:10:29It was a little Easter half-term course and...
0:10:29 > 0:10:34- Yeah, Saturday Night Fever. - You would have been brilliant. - Yeah.- They'll never know.
0:10:34 > 0:10:37Guys, thank you very much for coming in and chatting to us.
0:10:37 > 0:10:40The operators in this room are highly skilled
0:10:40 > 0:10:44in dispatching the right response to any emergency that comes through.
0:10:44 > 0:10:47But some of the operators here have extra special skills they can call on.
0:10:47 > 0:10:51Like Caroline here, who is their resident horse whisperer.
0:10:51 > 0:10:52- Hi, Caroline.- Hi.
0:10:52 > 0:10:56- So if anything equine comes in, they call on you?- Yeah.
0:10:56 > 0:11:00I've often had to give officers advice on how to catch horses.
0:11:00 > 0:11:04If it's local to here, they can happily come in and get my kit.
0:11:04 > 0:11:07This is what she has in her car, just randomly.
0:11:07 > 0:11:10- A halter and a rope...- Yeah, I have the halter and the rope.
0:11:10 > 0:11:14Your boots as well. And this is my favourite bit.
0:11:14 > 0:11:17- An enormous bag of carrots! - My bag of carrots.
0:11:17 > 0:11:20And actually, you have been called out to incidents, haven't you?
0:11:20 > 0:11:26I was called out. There was a horse loose in Abingdon not so long ago.
0:11:26 > 0:11:30There was a single-crewed officer who hadn't any experience with horses
0:11:30 > 0:11:35and I was asked by the duty sergeant if I would go out and catch this horse.
0:11:35 > 0:11:40- The horse owner couldn't help you? - She was nine months pregnant and very overdue,
0:11:40 > 0:11:44and the horse was a quarter of a mile away from its field
0:11:44 > 0:11:47and there was no way she could walk him back down the main road.
0:11:47 > 0:11:50He'd never been backed. He wasn't broken in.
0:11:50 > 0:11:55He was really spooked by the traffic, scared of anything coming behind him.
0:11:55 > 0:11:58- So she couldn't have walked him back. - So you did it successfully.
0:11:58 > 0:12:02How often do the carrots have to come out? And is it just horses?
0:12:02 > 0:12:05It is just horses for me, yes.
0:12:05 > 0:12:08The carrots don't come out that often.
0:12:08 > 0:12:09On a few occasions they have.
0:12:09 > 0:12:13And I've shown police officers how to put the halters on
0:12:13 > 0:12:16- when they've gone out. - So extremely useful.- Absolutely.
0:12:16 > 0:12:18I'm going to have one of those in a minute.
0:12:18 > 0:12:22Rehearsed teamwork is vital for the survival of firefighters,
0:12:22 > 0:12:23and that's what you're about to see.
0:12:23 > 0:12:27Here 40 firefighters are about to battle a fire in a flat
0:12:27 > 0:12:30before it brings down a whole street.
0:12:30 > 0:12:32They're soon working in zero visibility
0:12:32 > 0:12:37and heat so strong it's melting the doors and windows.
0:12:40 > 0:12:42It's the early hours of the morning.
0:12:42 > 0:12:45White Watch are in the city centre for a false alarm
0:12:45 > 0:12:47when a real emergency comes through.
0:12:49 > 0:12:51SIREN BLARES
0:12:53 > 0:12:56It's a serious fire. Four crews are needed.
0:12:59 > 0:13:02They arrive to find clouds of thick, black smoke
0:13:02 > 0:13:04billowing out of a building at the end of a terrace.
0:13:04 > 0:13:07But it's not until they venture down a side alley
0:13:07 > 0:13:09that they find the flames.
0:13:10 > 0:13:13Firefighters Keith Burton and Matt Broomby are first to go in.
0:13:13 > 0:13:17It's an old pub, but they don't know what the first floor is used for
0:13:17 > 0:13:20or whether there's anyone inside.
0:13:20 > 0:13:23The only way in is via the fire escape to the first floor.
0:13:23 > 0:13:25But the heat is so intense,
0:13:25 > 0:13:28the plastic door has melted shut.
0:13:28 > 0:13:31At the end of the staircase we found two doors,
0:13:31 > 0:13:32one in front of us
0:13:32 > 0:13:35and one which obviously led into that fire compartment.
0:13:35 > 0:13:37When we attempted to get through,
0:13:37 > 0:13:40we realised the door had fused to the plastic frame,
0:13:40 > 0:13:42which slowed down our progress.
0:13:42 > 0:13:47It took us probably about 15 minutes to make an entry.
0:13:48 > 0:13:49Are you all right up there?
0:13:49 > 0:13:53The fire is so fierce, the window is glowing brightly.
0:13:55 > 0:13:58The cold air is pushing the smoke onto the ground,
0:13:58 > 0:14:00making it difficult enough to see outside.
0:14:00 > 0:14:02Conditions inside are far worse,
0:14:02 > 0:14:05and they don't know if anyone is trapped.
0:14:05 > 0:14:09As soon as we opened that door, we immediately felt the heat.
0:14:09 > 0:14:11We were faced with a wall of fire.
0:14:14 > 0:14:16It's a month since the pub closed down.
0:14:16 > 0:14:20The fire is putting homes and businesses at risk.
0:14:20 > 0:14:24They need to set up defences to protect the adjoining buildings.
0:14:24 > 0:14:26If the flames get in the roof space, it could start
0:14:26 > 0:14:32a potentially devastating spread through this city centre terrace.
0:14:32 > 0:14:36It's beginning to look like the first floor may be someone's home.
0:14:36 > 0:14:39The pressure is now on to make sure no one is inside.
0:14:39 > 0:14:44Incident commander Shaun Cheeseman briefs crew manager Colin Burford.
0:14:44 > 0:14:47OK, but bear in mind I think that might be a flat
0:14:47 > 0:14:49and I'm not hauling out persons at the moment.
0:14:49 > 0:14:54So if we do a white hand search when you go into the flat... Yeah?
0:14:54 > 0:14:58We don't think anyone is in there, but obviously just to double-check.
0:15:02 > 0:15:05The aerial ladder platform is in place,
0:15:05 > 0:15:10but with crews inside, it's too dangerous to pour water in through the roof.
0:15:10 > 0:15:12If they put too much water on a fire,
0:15:12 > 0:15:14it will create a lot of steam.
0:15:14 > 0:15:18Our fire kit protects us against fire
0:15:18 > 0:15:22but steam can travel straight through and cause quite bad burns.
0:15:22 > 0:15:24We've got to worry about it getting in the roof.
0:15:24 > 0:15:30- Also, I want to make 100% sure they're doing a sweep and nobody's in there dead or something.- Sure.
0:15:31 > 0:15:35By now, it's four in the morning, the streets are deserted,
0:15:35 > 0:15:38but such is the concern about the fire taking hold of the terrace,
0:15:38 > 0:15:40the police have closed the roads.
0:15:40 > 0:15:43There are 18 firefighters on the scene now
0:15:43 > 0:15:45and six fire engines.
0:15:46 > 0:15:50The fire has been so intense, the plastic windows have melted.
0:15:50 > 0:15:54And there's a new danger. Matt and Keith have come out with a warning:
0:15:54 > 0:15:55the floor is not safe.
0:15:57 > 0:16:01Firefighters Adam and Dan have narrowly escaped falling through.
0:16:01 > 0:16:04The fire is in between the floors at the moment,
0:16:04 > 0:16:08so our foot's going through the floor, and it's fire below, so we've withdrawn.
0:16:08 > 0:16:13I'm changing cylinders and then we're going to attack it from below
0:16:13 > 0:16:15and extinguish the fire below us,
0:16:15 > 0:16:18and then we'll get up in the roof and sort the roof out.
0:16:19 > 0:16:24All the indications are that the building was empty and in the process of being renovated.
0:16:24 > 0:16:26It's too unsafe for the crews to work inside
0:16:26 > 0:16:31so they have to monitor any potential flare-ups from outside.
0:16:32 > 0:16:34The flames may be out on the first floor.
0:16:34 > 0:16:36The flat looks uninhabited.
0:16:36 > 0:16:41But it's been spotted downstairs. The cellar could be next in its path.
0:16:41 > 0:16:46With so many seats of fire, it's likely this was started deliberately.
0:16:46 > 0:16:50They need to open up the shuttered front door as quickly as possible
0:16:50 > 0:16:53to get some water onto the lower floors.
0:16:55 > 0:16:57It's safe for Adam and Dan to go in.
0:17:04 > 0:17:07It looks like they've got it all, but the work's not over.
0:17:07 > 0:17:09The crews can now see for themselves
0:17:09 > 0:17:13just how dangerous this fire could have been.
0:17:13 > 0:17:18Later we'll see just how dangerous that environment was for the firemen.
0:17:18 > 0:17:20Portsmouth has always been a bike-friendly city
0:17:20 > 0:17:24since the workers at the naval shipyard needed to use pedal power to get to work.
0:17:24 > 0:17:29There's a lot more cars on the road these days, so inevitably the two worlds collide,
0:17:29 > 0:17:33as this police officer found out - not once, but twice in one night.
0:17:41 > 0:17:43VOICES ON POLICE RADIO
0:17:43 > 0:17:46PC Lisa Oliver and fellow officers are on their way
0:17:46 > 0:17:51after calls came in about a cyclist's nasty collision with a car.
0:17:57 > 0:18:00The incident happened at a busy junction in Portsmouth
0:18:00 > 0:18:02and the early signs don't look good.
0:18:02 > 0:18:05A buckled bike lies in the middle of the road,
0:18:05 > 0:18:07a coat has been thrown over a pool of blood,
0:18:07 > 0:18:11and the woman driving the car appears inconsolable.
0:18:11 > 0:18:13Can I jump on and have a quick chat with him?
0:18:13 > 0:18:19The injured cyclist is already in the ambulance, and Lisa goes to check on his condition.
0:18:19 > 0:18:21Philip witnessed what happened.
0:18:21 > 0:18:25The cyclist tried to beat the lights, I believe, and whacked into this car.
0:18:25 > 0:18:28Went over the top and whacked his head on the floor.
0:18:28 > 0:18:31He was out cold for a couple of minutes. It's not very nice.
0:18:33 > 0:18:36Thankfully the man is now conscious and talking.
0:18:36 > 0:18:40All accounts suggest he'd been riding erratically just before his accident.
0:18:40 > 0:18:44A couple of witnesses saw him weaving in and out of traffic,
0:18:44 > 0:18:47up and off the pavement, and he's got no lights on.
0:18:47 > 0:18:50We're waiting to find out what's happened to him
0:18:50 > 0:18:52and if he's going to hospital.
0:18:52 > 0:18:53Fingers crossed he'll be OK.
0:18:56 > 0:19:00All things considered, the man's had a lucky escape.
0:19:00 > 0:19:05While he's taken to hospital, the police take his bike away for safekeeping.
0:19:06 > 0:19:10But no sooner has the scene of one incident returned to normal...
0:19:10 > 0:19:12SIREN BLARES
0:19:13 > 0:19:15A call comes in saying that yet another cyclist
0:19:15 > 0:19:17has come to grief just down the road.
0:19:17 > 0:19:23We're going to a single vehicle versus a pedal cycle
0:19:23 > 0:19:26at the junction with the roundabout.
0:19:33 > 0:19:36This time the cyclist, David, is lying where he fell
0:19:36 > 0:19:38and in obvious pain.
0:19:38 > 0:19:42Fast response paramedic Sue McSheaffery has been treating him.
0:19:42 > 0:19:45Let's see if we can mobilise his head for a sec
0:19:45 > 0:19:48while I double-check that they've got someone running for me.
0:19:48 > 0:19:51While Sue goes off to radio for extra help,
0:19:51 > 0:19:55PC Phil Robertson takes over the head-holding duties.
0:19:55 > 0:19:58- You all right there, mate? - I'm freezing.- Yeah?
0:19:58 > 0:20:01Just tap your little right finger if you're all right.
0:20:01 > 0:20:02Shouldn't be too much longer.
0:20:02 > 0:20:05It's just an issue of safety, that's all.
0:20:05 > 0:20:09Happens to the best of us, mate. I've been off my bike before.
0:20:10 > 0:20:12Another ambulance crew arrive to help.
0:20:22 > 0:20:27The damage to the car illustrates the heavy blow David has received.
0:20:27 > 0:20:29He will definitely need to go to hospital.
0:20:29 > 0:20:32He's worried his wife, at home with their child,
0:20:32 > 0:20:34will be wondering where he's got to.
0:20:34 > 0:20:37Did you want me to contact your wife?
0:20:37 > 0:20:39What's her name?
0:20:39 > 0:20:41Hello. Is that Sally?
0:20:41 > 0:20:46I'm calling from Hampshire Roads Policing Unit. Please don't panic.
0:20:46 > 0:20:49Your husband, David, has been involved in an accident.
0:20:49 > 0:20:54He is conscious and breathing. He's being treated by the ambulance staff at the moment.
0:20:54 > 0:20:56He's asked me to contact you and let you know.
0:20:56 > 0:21:01It's a call that David's wife Sally won't forget in a hurry.
0:21:01 > 0:21:04The minute they say it's the road traffic unit,
0:21:04 > 0:21:08your blood runs cold and you know it's not going to be positive.
0:21:08 > 0:21:12You almost stop listening because you know there's only one thing.
0:21:12 > 0:21:15My daughter's safe in bed. It must be Dave.
0:21:15 > 0:21:19And your heart is pounding and your mind is racing,
0:21:19 > 0:21:22but then, all of a sudden, you just go into practical mode.
0:21:22 > 0:21:26She's telling me I need to get to the hospital,
0:21:26 > 0:21:27so that's what I need to do.
0:21:27 > 0:21:32Please don't panic. Like I say, he is conscious and breathing and he's very responsive.
0:21:32 > 0:21:35He remembered, obviously, your phone number so...
0:21:35 > 0:21:37She was trying to reassure me.
0:21:37 > 0:21:41It gives you that appreciation of what they do on a day-to-day basis.
0:21:41 > 0:21:45You can imagine it's not easy for them to make that call to anyone.
0:21:47 > 0:21:50David, I've spoken to Sally. She'll meet you at the hospital.
0:21:50 > 0:21:54She's just getting someone to look after the little 'un. All right?
0:21:54 > 0:21:55You're welcome.
0:21:55 > 0:21:58The medical team cut away David's jacket
0:21:58 > 0:22:00to prevent it restricting their movements.
0:22:00 > 0:22:03They're about to start the delicate procedure
0:22:03 > 0:22:05of trying to keep his neck rock steady
0:22:05 > 0:22:07while they get him the right way round.
0:22:12 > 0:22:15Probably glad to have his face off the road at least,
0:22:15 > 0:22:20David can now be eased onto a spinal stretcher.
0:22:20 > 0:22:25- Did you find his bike?- Some people have taken it home.- Wonderful.
0:22:25 > 0:22:27One... two... three.
0:22:27 > 0:22:31David will be taken to hospital for a full series of scans
0:22:31 > 0:22:33to check for any serious injuries.
0:22:33 > 0:22:36But Sue is optimistic about his chances.
0:22:36 > 0:22:40He's not too bad, considering he's a cyclist been knocked off by a car.
0:22:41 > 0:22:44Preliminaries, just minor injuries.
0:22:44 > 0:22:46He's complaining of central neck pain,
0:22:46 > 0:22:50so we've done everything we need to do just to be on the safe side.
0:22:50 > 0:22:54He arrived here on two wheels, but David will leave on four,
0:22:54 > 0:22:58which tonight certainly seems to be the safest mode of transport.
0:23:02 > 0:23:04David had to have five weeks off work.
0:23:04 > 0:23:08Now his helmet is tied to his bike so he won't forget it again.
0:23:10 > 0:23:14Still to come, Eve's heading to A&E with a nasty gash on her leg,
0:23:14 > 0:23:18but her sense of humour is still taking away the pain.
0:23:18 > 0:23:21Eve, who's your next of kin? Who can I put down?
0:23:21 > 0:23:23Oh, don't say that!
0:23:23 > 0:23:26That makes it sound as if I'm going!
0:23:26 > 0:23:27And the voice of calm -
0:23:27 > 0:23:32the neighbour who comforts a man whose heart stops nine times.
0:23:45 > 0:23:46How do you feel about snakes?
0:23:46 > 0:23:49I'm not keen on them myself, nor are a lot of people.
0:23:49 > 0:23:52So I want to talk to Emma here who has a snake-related story,
0:23:52 > 0:23:55- if she's not on a call. Are you on a call?- No.- Jolly good.
0:23:55 > 0:24:00- Tell us this snake-related story. Potentially very dangerous. - Yeah, it can be.
0:24:00 > 0:24:04We had a call quite late one night. I was the radio operator.
0:24:04 > 0:24:07It came in saying a young family with very young children
0:24:07 > 0:24:10had found a snake in their kitchen.
0:24:10 > 0:24:14From their description - I've got a bit of knowledge of snakes.
0:24:14 > 0:24:19- Have you?- Only a little bit, from friends who have had quite a few.
0:24:19 > 0:24:24From the description I recognised it could be an adder, our only poisonous snake.
0:24:24 > 0:24:28Particularly with young children around, it could potentially be fatal.
0:24:28 > 0:24:32Particularly due to the time of night and a young family around,
0:24:32 > 0:24:35- I sent an officer round to get them some help.- Who was nearest?
0:24:35 > 0:24:38Our nearest officers were one of our armed response units,
0:24:38 > 0:24:42so, as they were the nearest, they happily attended for us.
0:24:42 > 0:24:46Initially they went in the kitchen, had a look from a distance just to be careful
0:24:46 > 0:24:48and said, "Yes, it's a snake."
0:24:48 > 0:24:50Went in for a closer look
0:24:50 > 0:24:52and turned out it was actually a wooden snake,
0:24:52 > 0:24:56one of the children's toys that the parents had forgotten about.
0:24:56 > 0:25:00- So a happy ending.- Absolutely, not having to shoot the wooden snake.
0:25:00 > 0:25:03But it can happen very easily. Thank you for that story.
0:25:03 > 0:25:05From a distance, how would you know?
0:25:05 > 0:25:07And if there are kids, you've got to react.
0:25:07 > 0:25:12There was a big story in the press recently where a stuffed tiger was left out in a field
0:25:12 > 0:25:16and police had to react as if it was real until they could confirm it wasn't.
0:25:16 > 0:25:19We're going to move on here... Hang on, there might be a call.
0:25:19 > 0:25:23- Is Lorraine on a call?- Er... just. - I think she is.
0:25:23 > 0:25:27We'll come back and have a chat with Lorraine in a moment. Louise?
0:25:27 > 0:25:32All for one and one for all. That's what the Evesham card players live by.
0:25:32 > 0:25:35Rallying around the injured Eve, there is no question about it,
0:25:35 > 0:25:38this group of pensioners leaves no one behind.
0:25:40 > 0:25:43Paramedic Steve Smith has been called to a hotel
0:25:43 > 0:25:48after an elderly lady has injured her leg getting onto a minibus.
0:25:48 > 0:25:50He's met by a very worried driver.
0:25:50 > 0:25:53She's 80-odd, and we've got a three-hour trip back.
0:25:53 > 0:25:56We've been down here for a week. We were just going home.
0:25:56 > 0:26:01We saw blood on the floor and didn't know what it was, and it absolutely poured out of her.
0:26:01 > 0:26:04OK. We'll go and take a look.
0:26:04 > 0:26:06You stay there, ladies.
0:26:06 > 0:26:09The casualty, Evelyn, is still on the bus.
0:26:09 > 0:26:11Steve finds her sitting right at the back.
0:26:11 > 0:26:13I see what you've done. How did you do it, Evelyn?
0:26:13 > 0:26:16Getting onto the coach.
0:26:16 > 0:26:19As I put my foot up, it slipped down
0:26:19 > 0:26:21and I grazed it on the seat, I think.
0:26:21 > 0:26:25- Have you hurt yourself anywhere else?- No, no. That's it.
0:26:25 > 0:26:28A quick look at Evelyn's war wound and Steve realises
0:26:28 > 0:26:32she'll have to stay in Bournemouth a little longer than she'd bargained for.
0:26:32 > 0:26:36I'll put a dressing on that, give you a bit of a once-over,
0:26:36 > 0:26:38then arrange for you to go to hospital.
0:26:38 > 0:26:41So how am I going to get home?
0:26:41 > 0:26:44- Where have you come from? - Worcestershire. Evesham.
0:26:47 > 0:26:51- Well, these things happen, don't they?- No. Not to me.
0:26:51 > 0:26:53Well, they have today.
0:26:55 > 0:26:59Evelyn has a large gouge in her shin.
0:26:59 > 0:27:02Steve wants to cover it with an antibacterial bandage
0:27:02 > 0:27:05until it can be looked at properly.
0:27:05 > 0:27:08- How much pain are you in, Evelyn? - It's all right.
0:27:08 > 0:27:11I can just feel it, that's all.
0:27:11 > 0:27:13What I'll do, I'll cover this up.
0:27:14 > 0:27:16- No. - HE CHUCKLES
0:27:16 > 0:27:19So if they go home, what can I do?
0:27:19 > 0:27:23- Have they got to come with me?- No.
0:27:25 > 0:27:28With an ambulance ordered for his reluctant patient,
0:27:28 > 0:27:31Steve needs to get Eve out of the bus.
0:27:33 > 0:27:34What do you need?
0:27:35 > 0:27:36I know. Goodness!
0:27:36 > 0:27:39Eve's party were just about to go home
0:27:39 > 0:27:41after being down all week for a cards holiday,
0:27:41 > 0:27:43playing the game whist.
0:27:43 > 0:27:45Embarrassed about holding them up,
0:27:45 > 0:27:49she's also not keen on the idea of going solo.
0:27:49 > 0:27:52Better safe than sorry. You've got a three-hour journey.
0:27:54 > 0:27:57If I'd have waited for somebody to give me a push up the back...
0:27:57 > 0:28:02With more space to work in, Steve can check Eve's overall health.
0:28:02 > 0:28:04Eve, can I have a listen to your chest?
0:28:04 > 0:28:05EVELYN GUFFAWS
0:28:05 > 0:28:07- WOMAN:- We're not having that!
0:28:07 > 0:28:11Stop smiling. You breathe in and out is normal, Eve. Go on.
0:28:11 > 0:28:15- Super. Just underneath your arm. - CAR ALARM
0:28:15 > 0:28:18The regular repeating alarm of a nearby car
0:28:18 > 0:28:21is doing nothing for Eve's blood pressure either.
0:28:21 > 0:28:23Home seems a long way away.
0:28:23 > 0:28:24And squeeze that for me.
0:28:28 > 0:28:31You promise?
0:28:31 > 0:28:33What do we do with your onward travel?
0:28:33 > 0:28:35We don't want to leave you stranded, do we?
0:28:35 > 0:28:39Hopefully you'll only be in for a couple of hours, get your leg looked at.
0:28:39 > 0:28:42We know there's nothing else more sinister going on.
0:28:42 > 0:28:44We know why you've fallen. You just tripped.
0:28:44 > 0:28:47There's not a case that you've hit your head or anything. OK?
0:28:48 > 0:28:51After consulting the other passengers,
0:28:51 > 0:28:55Steve, the bus driver, has offered to stay and wait for her.
0:28:55 > 0:29:00So we can leave your bags packed. You haven't got to unload anything.
0:29:00 > 0:29:01Everything's safe.
0:29:01 > 0:29:04With the arrival of the other ambulance crew,
0:29:04 > 0:29:08Steve helps Eve on, before helping her friends off the minibus.
0:29:08 > 0:29:12They're getting off. Are you staying on or getting off?
0:29:12 > 0:29:14- Getting off! - Right, come on, then, girls.
0:29:18 > 0:29:19Of course you can, my love.
0:29:25 > 0:29:27I'm fed up with it now.
0:29:28 > 0:29:31Eve, who's your next of kin? Who can I put down?
0:29:31 > 0:29:35Oh, don't say that!
0:29:35 > 0:29:37It's only for our paperwork.
0:29:37 > 0:29:40That makes it sound as if I'm going!
0:29:42 > 0:29:45Eve is whisked off to Bournemouth Hospital.
0:29:45 > 0:29:51Grounded, the whist drive decide to make light of the situation.
0:29:51 > 0:29:55I've got some shortbread. Do you want some shortbread, love?
0:29:57 > 0:29:58At the A&E Department,
0:29:58 > 0:30:02Eve's leg injury has been thoroughly examined, cleaned and bandaged.
0:30:02 > 0:30:05She's certainly had better days on the coast.
0:30:05 > 0:30:08I have good memories of Bournemouth
0:30:08 > 0:30:11because I spent my honeymoon here.
0:30:11 > 0:30:14Have they operated on you? Had your leg off?
0:30:14 > 0:30:18Steve's here to pick her up as he's been told she can go home.
0:30:19 > 0:30:22And it's a car park reunion with her friends
0:30:22 > 0:30:26before attempt number two to get Eve safely on the bus.
0:30:26 > 0:30:30Take your time. Watch you don't trip over that bloody step.
0:30:30 > 0:30:33I needed pushing up. Thanks a lot. Thank you.
0:30:33 > 0:30:37- I'll wait till you're sat down first. - THEY CHUCKLE
0:30:37 > 0:30:40I'm so sorry. I do apologise.
0:30:40 > 0:30:43- It's nobody's fault.- I can't imagine anything so stupid.
0:30:43 > 0:30:46- Don't worry.- That's all going to be on television now.
0:30:46 > 0:30:48THEY LAUGH
0:30:48 > 0:30:50Finally, it's all come up trumps
0:30:50 > 0:30:53and the whist drive can get back on the road.
0:30:55 > 0:30:57That's what friends are for.
0:30:57 > 0:31:00It was a very bad gash, but Eve is slowly getting better.
0:31:00 > 0:31:03Lorraine has stopped the call that she was on.
0:31:03 > 0:31:07- Are we all right to chat now?- Yeah. - Lorraine often receives calls from children,
0:31:07 > 0:31:11but a recent call didn't turn out exactly as you expected, did it?
0:31:11 > 0:31:16No. We had a call come in from a child that said he had been robbed,
0:31:16 > 0:31:20somebody had stolen his football, some older boys had taken it from him.
0:31:20 > 0:31:25But what concerned us the most was he said he was on his own with his brother and their mum wasn't home.
0:31:25 > 0:31:27So we were concerned for his welfare.
0:31:27 > 0:31:31Also, you wouldn't send someone out for just a stolen football,
0:31:31 > 0:31:34but because they were vulnerable, you did send someone out.
0:31:34 > 0:31:38That's right. We sent somebody out to look for them.
0:31:38 > 0:31:42They'd phoned it in from a telephone box. When we got there, they weren't actually there.
0:31:42 > 0:31:46But he had given us his address, so we sent the police unit to his address,
0:31:46 > 0:31:50where he spoke to the boy's mum, and things turned out to be slightly different.
0:31:50 > 0:31:52What happened then?
0:31:52 > 0:31:56It turned out that they'd been to the park to play with friends
0:31:56 > 0:31:59and there were some adults there taking care of them,
0:31:59 > 0:32:02and the young boy had scored a goal which had been disallowed.
0:32:02 > 0:32:05He was quite upset that his friends hadn't allowed his goal.
0:32:05 > 0:32:09So he stropped off to go home, leaving his ball behind.
0:32:09 > 0:32:12- It wasn't the first ball he'd lost. - No, he'd lost lots.
0:32:12 > 0:32:14- He was frightened his mum would get upset.- Yes.
0:32:14 > 0:32:18Boy, did he get into trouble with his mum that time!
0:32:18 > 0:32:20- Louise?- Yes, I bet he did!
0:32:20 > 0:32:22This is Ray, who we'll talk to in a minute.
0:32:22 > 0:32:25It's very unusual for Ray to take an afternoon nap.
0:32:25 > 0:32:29So when his wife Brenda couldn't wake him up, she ran next door for help.
0:32:29 > 0:32:32We're about to hear the emergency call made by their neighbour, Tony,
0:32:32 > 0:32:35a call that saved Ray's life.
0:33:01 > 0:33:04The call handler quickly phones Tony on his mobile,
0:33:04 > 0:33:06while he heads back next door.
0:33:06 > 0:33:10She needs Tony's help to find out exactly what is wrong.
0:35:05 > 0:35:09And here is super-calm Tony, the neighbour we'd all like to have.
0:35:09 > 0:35:14We'll hear from Ray and Tony in a moment, but first, here's the rest of that call.
0:36:10 > 0:36:14And she finally lets you go because Keri, student paramedic, arrived.
0:36:14 > 0:36:17It wouldn't feel complete if you weren't here as well.
0:36:17 > 0:36:19Ray, let's talk to you first of all.
0:36:19 > 0:36:22While this was going on, you thought you were fine, didn't you?
0:36:22 > 0:36:26Yes. I knew nothing about this incident
0:36:26 > 0:36:28until I woke up in intensive care,
0:36:28 > 0:36:31and I was taken out of intensive care three days later.
0:36:31 > 0:36:33Tony, extraordinary things going on there.
0:36:33 > 0:36:35You were having two conversations -
0:36:35 > 0:36:41one with the paramedic, telling her it was serious, one with him saying that he's sort of OK.
0:36:41 > 0:36:43Yes. This was a bizarre situation.
0:36:43 > 0:36:46One minute Ray was not conscious
0:36:46 > 0:36:50and the pulse was very weak and erratic,
0:36:50 > 0:36:54the next minute he said he was all right, wanted to get off the chair,
0:36:54 > 0:36:57so I had to try and stop him going back out the garden
0:36:57 > 0:37:02and talk to ambulance control as well, who were very helpful.
0:37:02 > 0:37:04And was he doing as he was told?
0:37:04 > 0:37:07Er... no. That wouldn't be Ray at all if he did as he was told.
0:37:07 > 0:37:11But, I mean, to look at the situation as it was,
0:37:11 > 0:37:14obviously he didn't really know what he was doing.
0:37:14 > 0:37:18So, Keri, you arrived and it was plainly a serious situation.
0:37:18 > 0:37:22I understand his heart had been stopping and was continuing to stop.
0:37:22 > 0:37:26Yeah. When we arrived, I arrived with a double paramedic crew.
0:37:26 > 0:37:31Like you say, Ray was just sitting in the chair looking as well, just a bit grey,
0:37:31 > 0:37:33talking to me, answering all my questions.
0:37:33 > 0:37:36Then, of course, he arrested in front of us...
0:37:36 > 0:37:39And it kept happening, what, five times?
0:37:39 > 0:37:43Yeah, five times in all we shocked Ray back to life,
0:37:43 > 0:37:46and after each shock he came back, talking to us
0:37:46 > 0:37:49and shoved in our wrist to remove the oxygen mask,
0:37:49 > 0:37:52wanted to know what was happening to his chest, until...
0:37:52 > 0:37:55Well, it's about a 30-mile journey to the nearest hospital,
0:37:55 > 0:37:59so in that time it took five shocks to keep him alive, basically.
0:37:59 > 0:38:03- We've added it all up and it was nine all together.- Yeah.
0:38:03 > 0:38:07- Can you believe that?- No. - Your heart stopped nine times.
0:38:07 > 0:38:11No, I didn't learn that until I was in coronary care after I'd come from intensive care,
0:38:11 > 0:38:14when they said I'd been very poorly.
0:38:14 > 0:38:16I just couldn't believe it.
0:38:16 > 0:38:21- And, honestly, when you were having that phone call, did you think he was going to make it?- No.
0:38:21 > 0:38:26Truthfully, no, because the condition that he was in
0:38:26 > 0:38:29and with the heartbeat and the agitation,
0:38:29 > 0:38:32I honestly thought he wasn't going to make it.
0:38:32 > 0:38:35You were incredibly calm throughout.
0:38:35 > 0:38:39Ray, has it changed you? I understand you've made a few lifestyle changes.
0:38:39 > 0:38:43Yes. It means keeping to a strict diet,
0:38:43 > 0:38:48no nice things like cream, blue-top milk, butter...
0:38:50 > 0:38:51no apple pies...
0:38:51 > 0:38:54- It's serious. It really is. - SHE LAUGHS
0:38:54 > 0:38:56Are you losing weight, then?
0:38:56 > 0:38:58Yes, I have got a bit of my weight down,
0:38:58 > 0:39:00but I'm also taking a lot of exercise,
0:39:00 > 0:39:03I'm going to cardiac rehabilitation at Narberth
0:39:03 > 0:39:06and I'm listening to all what they're telling me.
0:39:06 > 0:39:11- And the deep-fat fryer? It was meant to be thrown out but I don't think it has been.- It hasn't yet,
0:39:11 > 0:39:14but it might end up being thrown away.
0:39:14 > 0:39:15Do you believe that?
0:39:15 > 0:39:18Erm, I believe that the fat fryer might,
0:39:18 > 0:39:22- but as far as Ray listening to people's concerns... - HE SUCKS HIS TEETH
0:39:22 > 0:39:24- No way?- Ooh, I don't know.
0:39:24 > 0:39:28And the odd tipple? Will you have a tipple, at least the two of you now?
0:39:28 > 0:39:32Yeah. I don't drink much, so it's just an occasional drink.
0:39:32 > 0:39:34That's all.
0:39:34 > 0:39:38- It's about time you went out for a drink together. - Yes, and it's on Ray.
0:39:38 > 0:39:42- I think you're right. Thank you so much. Lovely to see you all.- My pleasure.
0:39:42 > 0:39:46It's fascinating watching people work here and the calls that come in.
0:39:46 > 0:39:49Tony had a voice like Richard Burton, didn't he?
0:39:49 > 0:39:54Moving on, firefighters have finally stopped a blaze in a pub from destroying a whole street,
0:39:54 > 0:39:56fighting it back room by room.
0:39:56 > 0:40:00Now the smoke has finally cleared, they can see the danger they were actually in.
0:40:11 > 0:40:15The firefighters are making their final checks from outside
0:40:15 > 0:40:20before crews are sent in to make the area safe for the investigators.
0:40:27 > 0:40:30The fire has wrecked the front half of the upstairs.
0:40:30 > 0:40:33Little remains of the area where the fire started.
0:40:35 > 0:40:38Through this entrance was a free development compartment,
0:40:38 > 0:40:41so there was no walking around trying to find the seat of the fire.
0:40:41 > 0:40:45It was just a case of fighting back flames from that entrance
0:40:45 > 0:40:48until we could beat back the whole compartment.
0:40:48 > 0:40:51As soon as we'd done that, the second teams came to back us up
0:40:51 > 0:40:54and continued to ensure that didn't re-ignite
0:40:54 > 0:40:57as we made our way through to continue the search through this door
0:40:57 > 0:41:00into what revealed itself to be a set of flats
0:41:00 > 0:41:04and a set of stairs going down to the ground floor in the bar area.
0:41:06 > 0:41:09The crews are using a thermal imaging camera
0:41:09 > 0:41:11to check for any hotspots.
0:41:11 > 0:41:12Over here as well.
0:41:12 > 0:41:17They need to be dampened down immediately to stop the fire starting up again.
0:41:17 > 0:41:21The narrow labyrinthine layout can now be seen properly.
0:41:21 > 0:41:25Filled with smoke and flames, it was extremely difficult to negotiate.
0:41:25 > 0:41:27The fire had been raging a long time.
0:41:27 > 0:41:30Only the closed doors stopped it spreading further.
0:41:30 > 0:41:32The smoke marks on the other side
0:41:32 > 0:41:35show the extent of the build-up of the dangerous gases.
0:41:35 > 0:41:39If we open the door with the heat barrier being so low down...
0:41:39 > 0:41:40If we open it from that side,
0:41:40 > 0:41:43where we think it's inconspicuous and nothing's happening,
0:41:43 > 0:41:47we open a compartment with the heat barrier way down at floor level
0:41:47 > 0:41:51and we can potentially walk in and have that come straight at us at head height.
0:41:51 > 0:41:53It would be super-heated.
0:41:53 > 0:41:58That's why we say to people, check the back of the handle with the back of your hand.
0:41:58 > 0:42:02Because if you had that bar transmitting all that heat through to the other side,
0:42:02 > 0:42:05if somebody was to check that with their hand,
0:42:05 > 0:42:08they would burn their hand quite severely.
0:42:10 > 0:42:13The pub and flat were in the process of being renovated.
0:42:13 > 0:42:18The investigators need to move in now to fully investigate how it started,
0:42:18 > 0:42:21but not before the area is made completely safe.
0:42:21 > 0:42:23I'm setting up some lighting
0:42:23 > 0:42:28so other operatives can work in the area and see all the hazards.
0:42:31 > 0:42:34After three hours on the scene, the crews can finally leave.
0:42:34 > 0:42:38The fire is now a matter for the police.
0:42:41 > 0:42:44A huge combined job for four fire stations there,
0:42:44 > 0:42:49and the local CID are still investigating it.
0:42:49 > 0:42:53- Lovely to meet Tony. - Lovely. I love those Welsh voices.
0:42:53 > 0:42:56- More real rescues next time. - See you then.- Bye-bye.
0:43:18 > 0:43:20Subtitles by Red Bee Media Ltd
0:43:20 > 0:43:22E-mail subtitling@bbc.co.uk