0:00:02 > 0:00:05Today, brilliant thinking from a dock worker saves a merchant seaman
0:00:05 > 0:00:07who's fallen into the hold of a container ship.
0:00:07 > 0:00:10I grabbed hold of both bits of his arm
0:00:10 > 0:00:14and held them together, and then supported them against his body
0:00:14 > 0:00:17so he couldn't move his arm at all.
0:00:17 > 0:00:19He actually lost consciousness twice.
0:00:19 > 0:00:23How static in your carpet and even heat build-up in an oily rag
0:00:23 > 0:00:25could start a devastating fire.
0:00:25 > 0:00:28And the man who calmly strolls into an ambulance
0:00:28 > 0:00:32but within the hour needs a lifesaving operation.
0:00:32 > 0:00:35I don't want to panic you and alarm you,
0:00:35 > 0:00:38but I think that we are having a heart attack, OK?
0:00:38 > 0:00:42And it's developing whilst we're talking.
0:01:05 > 0:01:09Hello and welcome to Real Rescues. This is one of the control rooms
0:01:09 > 0:01:10operated by Thames Valley Police.
0:01:10 > 0:01:13They deal with thousands of 999 calls every week,
0:01:13 > 0:01:16and the variety of those calls is incredible.
0:01:16 > 0:01:18Later we'll talk to Christine here about a call she took
0:01:18 > 0:01:21from a woman whose car had been stolen
0:01:21 > 0:01:23with her baby still in the back.
0:01:24 > 0:01:28You might have thought Royal Mail only delivered to the British Isles,
0:01:28 > 0:01:31but you would be wrong. St Helena will get post to you
0:01:31 > 0:01:34even if you're halfway across the South Atlantic.
0:01:34 > 0:01:37It spends its time sailing between South Africa and St Helena island
0:01:37 > 0:01:40delivering mail to the British overseas territory.
0:01:40 > 0:01:44This is Lee. Hello, Lee. He's worked on that ship for over two years.
0:01:44 > 0:01:47He's in dry dock at the moment after a freak accident,
0:01:47 > 0:01:50and as we'll see, it was an unusual rescue.
0:01:58 > 0:02:01There's an emergency down at Portland Docks.
0:02:01 > 0:02:04Coastguard Helicopter Rescue 106
0:02:04 > 0:02:08has been called out to the St Helena cargo ship.
0:02:11 > 0:02:14Third officer Lee Clarke lies injured
0:02:14 > 0:02:17at the bottom of one of the holds after a nasty fall.
0:02:17 > 0:02:21A dock worker he was working with at the time, Miguel Rodriguez,
0:02:21 > 0:02:23saw the whole thing happen.
0:02:23 > 0:02:26We were about four decks down in the bottom of the holds,
0:02:26 > 0:02:30and it was the first layer of containers we were putting in.
0:02:30 > 0:02:33Lee's job was to tell us where he wanted the containers.
0:02:33 > 0:02:36He was starting to climb up a ladder, which was unsecure.
0:02:36 > 0:02:39He'd just about got to the top of the container
0:02:39 > 0:02:41when the bottom of the ladder slipped away,
0:02:41 > 0:02:43and he tried to grab hold of the container
0:02:43 > 0:02:45but his arm went underneath the ladder,
0:02:45 > 0:02:48and as it hit the ground, his arm was underneath the ladder
0:02:48 > 0:02:50and his combined weight.
0:02:50 > 0:02:52Lee has fallen a long way.
0:02:52 > 0:02:55Miguel could immediately see he was in a bad way.
0:02:55 > 0:02:57I could see that his arm was broken.
0:02:57 > 0:03:01Where it should have been straight, it was probably...
0:03:01 > 0:03:05about 90-degree angle from true.
0:03:05 > 0:03:08I didn't want him to panic more than he was,
0:03:08 > 0:03:11and I literally grabbed hold of both bits of his arm
0:03:11 > 0:03:15and held them together, then supported them against his body
0:03:15 > 0:03:19so he couldn't move his arm at all. He actually lost consciousness twice,
0:03:19 > 0:03:21so it was a case of just keep calling his name
0:03:21 > 0:03:24and just general things like joking with him,
0:03:24 > 0:03:27chatting, joking, trying taking his mind off everything
0:03:27 > 0:03:29that was happening around.
0:03:29 > 0:03:32Ambulance crew are already at the scene,
0:03:32 > 0:03:34but deep in the cargo hold, the only way to take Lee out
0:03:34 > 0:03:38is by ladder. It's impractical and risky.
0:03:38 > 0:03:41Instead, he will need to be airlifted to hospital.
0:03:41 > 0:03:43'White Sierra, this is Rescue 106.
0:03:43 > 0:03:47'Can you ask Buck if this casualty's going direct to A&E?
0:03:47 > 0:03:49'I presume he is.'
0:03:49 > 0:03:54Winch-man Buck Rogers has already been sent down from the helicopter
0:03:54 > 0:03:56to assess the situation.
0:03:56 > 0:04:00The open fracture to his arm had already been immobilised,
0:04:00 > 0:04:04with the pain under control, and it had been explained to him, I think,
0:04:04 > 0:04:08by that stage of the game, that the first and best option
0:04:08 > 0:04:12they were going to go for was for us to winch him out using the aircraft.
0:04:12 > 0:04:15'Our intention is to lower the highline into the hold.
0:04:15 > 0:04:20'You grab hold of it and you can pull the stretcher into the hold.'
0:04:23 > 0:04:27While pilot Darren Manser hovers high above the ship,
0:04:27 > 0:04:31winch-op Spike Hughes threads a line down into the cargo hold.
0:04:31 > 0:04:34'OK. I'm letting the highline go out now.
0:04:34 > 0:04:37'And steady. Left a further one.
0:04:37 > 0:04:40- 'Steady. Good position. Steady. - Contact.
0:04:40 > 0:04:42'They have the highline.'
0:04:42 > 0:04:45Now Buck has a hold of the line,
0:04:45 > 0:04:48the stretcher can be fed down and straight into his arms.
0:04:51 > 0:04:54- 'Go forward. Forward two. - Roger, forward two.
0:04:54 > 0:04:57- 'Winching out.- I'm steady.
0:04:57 > 0:04:58'Contact.'
0:04:58 > 0:05:01The team can now get Lee into the stretcher.
0:05:01 > 0:05:05The docked ship provides a stable platform to winch to,
0:05:05 > 0:05:07but still presents challenges for the pilot.
0:05:07 > 0:05:10The ship can't move to give us a better position,
0:05:10 > 0:05:13The wind was coming through the ship's superstructure,
0:05:13 > 0:05:16- so we had a little turbulence. - 'I've got the guy on the stretcher.
0:05:16 > 0:05:20'Soon as he's clear of that container, I'll move you left
0:05:20 > 0:05:22'about two units, and we'll bring him up.'
0:05:22 > 0:05:24The hairiest part of this rescue is still to come.
0:05:24 > 0:05:27Getting Buck and Lee out of this tight corner
0:05:27 > 0:05:31will require great skill on the part of winch-operator Spike Hughes.
0:05:31 > 0:05:34Any small movement by the helicopter is exaggerated
0:05:34 > 0:05:37at the bottom of the line, and could dash the pair
0:05:37 > 0:05:39into the solid steel of the ship.
0:05:39 > 0:05:42You can lower the hook into the hold. That's not a problem.
0:05:42 > 0:05:45When he then attaches the hook to the stretcher,
0:05:45 > 0:05:48that's when it starts. You don't have any second chances then.
0:05:48 > 0:05:51You've got to start conducting the winching operations,
0:05:51 > 0:05:55and you've got to move in very, very carefully, very slowly.
0:05:55 > 0:05:59Invariably, if there's any mistakes, he's the one that gets it.
0:05:59 > 0:06:00'Winching in.'
0:06:03 > 0:06:05There's lots of hazards down there, lots of things to hit.
0:06:05 > 0:06:08By having the aircraft positioned reasonably high,
0:06:08 > 0:06:11that allowed the wind to dissipate the down-draught,
0:06:11 > 0:06:14so it had less effect on the casualty.
0:06:14 > 0:06:16'You're now clear to move that right.
0:06:16 > 0:06:18'We're coming out over the side of the ship now.'
0:06:18 > 0:06:21Now they're clear of the ship with their human cargo,
0:06:21 > 0:06:24they can get the pair up and into the warm.
0:06:24 > 0:06:27A combination of the laughing gas and Buck's commentary
0:06:27 > 0:06:29helps to keep Lee's spirits up.
0:06:29 > 0:06:33If you can take their mind off what they've just experienced,
0:06:33 > 0:06:35they'll feel better about what's going on.
0:06:35 > 0:06:40What you say to the person may make them feel a little bit uncertain,
0:06:40 > 0:06:43and the Entonox will help that along the way.
0:06:43 > 0:06:46'Got the stretcher and Buck OK.
0:06:46 > 0:06:48'OK. Doors closed.'
0:06:48 > 0:06:50Lee will be flown to nearby Dorchester Hospital
0:06:50 > 0:06:53for an emergency operation on his arm.
0:06:54 > 0:06:57And here is Lee, who's been stood here marvelling
0:06:57 > 0:06:59- at what people did for you there. - Yeah.
0:06:59 > 0:07:03Extraordinary bunch of people. Amazing skills going on,
0:07:03 > 0:07:05- to get you out and to hospital. - From the VR,
0:07:05 > 0:07:08you can see I was in quite a tight position
0:07:08 > 0:07:10where it would have been very difficult
0:07:10 > 0:07:13to get me up them stairs, specially when they're at 90 degrees,
0:07:13 > 0:07:15and I would have been strapped in.
0:07:15 > 0:07:17With the extent of the damage to my arm, as well,
0:07:17 > 0:07:21it would have caused more problems, so the MCA did a fantastic job
0:07:21 > 0:07:25- getting me out of there. - You were actually on a ladder,
0:07:25 > 0:07:28- climbing up out of the hold, when you fell?- Yeah.
0:07:28 > 0:07:32As you can see, there's a space there a container would have filled,
0:07:32 > 0:07:35so we have to go onto the next level to start loading into that position,
0:07:35 > 0:07:39and then we'll move on, and I was up on top of the ladder
0:07:39 > 0:07:42- when I came down. - Let's talk about this lad Miguel
0:07:42 > 0:07:46who came in and helped you out, because he really stood by you.
0:07:46 > 0:07:50He was with me from the moment I fell right through to them lifting me off,
0:07:50 > 0:07:54and he did a fantastic job, because he kept my arm still,
0:07:54 > 0:07:57because obviously I was trying to get up,
0:07:57 > 0:08:00and he also just kept talking to me,
0:08:00 > 0:08:03and I think it would have been a worse situation
0:08:03 > 0:08:06if I'd actually seen my arm and seen my own blood.
0:08:06 > 0:08:10- He wouldn't let you have a look at it?- He didn't.
0:08:10 > 0:08:13He didn't let me see it at all, and I think that helped me
0:08:13 > 0:08:16- a hundred times more. - You haven't had a chance to meet him
0:08:16 > 0:08:20from that day to today, so we thought we'd bring him along.
0:08:20 > 0:08:23- Miguel, come over and join us. This is the man...- Hiya.
0:08:23 > 0:08:26- How are you doing? - Not bad.- How's the arm?
0:08:26 > 0:08:28- Yeah, getting there. - Bit of metalwork in there.- Yes!
0:08:28 > 0:08:32Quite a bit. We'll have a closer look at that in a moment.
0:08:32 > 0:08:35You can tell us now... You didn't want him to see it at the time.
0:08:35 > 0:08:38- How did it look, the arm? - When I first looked at it,
0:08:38 > 0:08:41his arm was just flopping around, and I could see there was blood
0:08:41 > 0:08:45coming from it, so I immediately knew it was a bad break,
0:08:45 > 0:08:48so my first thing was just to hold it all together,
0:08:48 > 0:08:52comfort Lee and get him concentrating on everything else...
0:08:52 > 0:08:56Sorry. ..on me, and not on everything else that was going to happen.
0:08:56 > 0:08:58And you worked like a human splint, grabbing round him...
0:08:58 > 0:09:02I literally leaned over him and held his arm together.
0:09:02 > 0:09:06- Right. - I didn't bear-hug him or anything.
0:09:06 > 0:09:09I just held his arm literally together.
0:09:09 > 0:09:11- How did you know to do that? - I've done first aid
0:09:11 > 0:09:15with the Red Cross, and in the army as well.
0:09:15 > 0:09:17Fantastic. So, let's have a look at this arm,
0:09:17 > 0:09:21because it is worth looking. Come and have a look at these scars.
0:09:21 > 0:09:24That's a pretty decent scar. And how many months ago?
0:09:24 > 0:09:27This happened in March, the middle of March.
0:09:27 > 0:09:29How many months are we talking about?
0:09:29 > 0:09:31- A month and a half now. - Month and a half.
0:09:31 > 0:09:35- How's the hand going?- It's just the thumb that's a problem now.
0:09:35 > 0:09:39All here's numb, but physio has got it to the extent
0:09:39 > 0:09:42where I can do that. I mean, three or four weeks ago,
0:09:42 > 0:09:45it was just a quiver. It really was just a quiver.
0:09:45 > 0:09:48So now can you recall the pain you were going through at the time?
0:09:48 > 0:09:51I can't really remember.
0:09:51 > 0:09:53I think it was more two or three days afterward
0:09:53 > 0:09:56when I was in the splint, just aching really,
0:09:56 > 0:09:59but actually when I had the accident,
0:09:59 > 0:10:01with the mixture of shock and adrenaline
0:10:01 > 0:10:03and, of course, the fantastic gas...
0:10:03 > 0:10:05How thankful are you that this guy was around?
0:10:05 > 0:10:08Really thankful. He was absolutely amazing.
0:10:08 > 0:10:11- I just...- I think I would have been in a bit of a worse state
0:10:11 > 0:10:15- if you hadn't kept me concentrating on something else.- Lovely, guys.
0:10:15 > 0:10:18I'm going to leave you to chat and get to know each other.
0:10:18 > 0:10:22Thank you very much for coming in. Now, a couple of floors below us
0:10:22 > 0:10:27is Abingdon Police Station. Louise is with the officers on duty.
0:10:27 > 0:10:29This is the parade room in the police station.
0:10:29 > 0:10:31This is where officers come twice a day
0:10:31 > 0:10:35to hand over their ongoing cases and do lots of the paperwork as well.
0:10:35 > 0:10:38I want to talk about a couple of rescues that have happened here,
0:10:38 > 0:10:42first with Simon and Claire. You got a callout about a small plane.
0:10:42 > 0:10:46- What had happened to it?- A plane had been approaching Oxford Airport.
0:10:46 > 0:10:49The airport had completely lost contact with the plane,
0:10:49 > 0:10:51and obviously concerned for the pilot,
0:10:51 > 0:10:54so they did the natural thing and called the police.
0:10:54 > 0:10:57You had a vast area to search. Could you send up the helicopter?
0:10:57 > 0:11:01We couldn't send up ours. It had to come from Solent on Sea,
0:11:01 > 0:11:05the coastguard, but it was grounded due to freezing-fog conditions.
0:11:05 > 0:11:08It managed to lift again, and luckily locate the wreckage.
0:11:08 > 0:11:11You were in woodland, so how were you searching?
0:11:11 > 0:11:13- You managed to get a quad bike... - That's right.
0:11:13 > 0:11:17Our normal police vehicles are useless in the woods and the rough.
0:11:17 > 0:11:20We spoke to the woodland manager, who had a Land Rover, fortunately,
0:11:20 > 0:11:22and a couple of quad bikes which he lent us,
0:11:22 > 0:11:26and we managed to search the woods really effectively using those.
0:11:26 > 0:11:29You found the pilot, who'd crawled from the wreckage.
0:11:29 > 0:11:31He was about 20 feet from the burning wreckage.
0:11:31 > 0:11:34Luckily we found him, administered some first aid,
0:11:34 > 0:11:37called in the experts to get him down on a spinal board
0:11:37 > 0:11:39and to the hospital for urgent treatment.
0:11:39 > 0:11:43Could you guess that was going to happen at the beginning of your shift?
0:11:43 > 0:11:45That's the great thing about the police force.
0:11:45 > 0:11:48When you come in for duty, anything can happen.
0:11:48 > 0:11:50If you guys hadn't been there at that point,
0:11:50 > 0:11:54- what state would he have been in? - He was in the woods for three hours
0:11:54 > 0:11:57by the time we found him, because of the huge area we had to search.
0:11:57 > 0:11:59It was below freezing. The injuries he had,
0:11:59 > 0:12:02he could have had hypothermia and died.
0:12:02 > 0:12:05- So you go home knowing you've saved somebody's life.- Absolutely.
0:12:05 > 0:12:08- How does that make you feel? - Wonderful. Good to help.
0:12:08 > 0:12:11Gary, you've got a story about another rescue.
0:12:11 > 0:12:15On a night shift, you saw smoke coming out of a flat, didn't you?
0:12:15 > 0:12:17- That's right, yeah. - Take us through it.
0:12:17 > 0:12:20I was driving along, saw smoke coming out of a flat,
0:12:20 > 0:12:23an upstairs flat above a bookmaker's.
0:12:23 > 0:12:25I went round to the back of the building
0:12:25 > 0:12:28after being told by a member of the public someone lives there,
0:12:28 > 0:12:31to see flames pouring out of the windows.
0:12:31 > 0:12:34The member of the public had already called the fire service,
0:12:34 > 0:12:36and with the news that someone could be inside,
0:12:36 > 0:12:39- I thought I'd better get in. - Which was brave.
0:12:39 > 0:12:42Well, possibly, or stupid. But I kicked the door open,
0:12:42 > 0:12:45and through the smoke I could see someone lying on a couch,
0:12:45 > 0:12:49but all I could see were legs. The person's back was towards me.
0:12:49 > 0:12:53I managed to drag the person, who was semiconscious, out of the building
0:12:53 > 0:12:57and onto the metal walkway, and it wasn't until that point
0:12:57 > 0:13:00that I managed to have a good look at the person,
0:13:00 > 0:13:03and I did a double take, because what I thought was a woman
0:13:03 > 0:13:07turned out to be a man. He'd been to The Rocky Horror Picture Show,
0:13:07 > 0:13:10and he was dressed in a basque, stockings, suspenders,
0:13:10 > 0:13:14- full make-up, the works.- You never know what you're going to see.
0:13:14 > 0:13:16- It was a real shock. - And he started the fire?
0:13:16 > 0:13:18He had. He'd had a few beers after the show
0:13:18 > 0:13:21and started cooking some chips, fallen asleep,
0:13:21 > 0:13:25- and the fire had started. - Were the firefighters disappointed
0:13:25 > 0:13:27- when they saw him? - They were. They saw the legs
0:13:27 > 0:13:31- and thought it was a lady as well. - You got a commendation for it.- Yes.
0:13:31 > 0:13:34How do you feel when you've done that?
0:13:34 > 0:13:37It makes you feel proud that you've done something worthwhile.
0:13:37 > 0:13:39Fantastic. Thank you. Nick.
0:13:39 > 0:13:43A commendation for the policeman, and a new set of stockings
0:13:43 > 0:13:45for the person he rescued. Moving on,
0:13:45 > 0:13:49every year over 120,000 people in the UK have a heart attack.
0:13:49 > 0:13:52They don't all involve crushing pain in the chest and collapsing.
0:13:52 > 0:13:56Some are less dramatic. Sometimes the symptoms can be very vague.
0:13:56 > 0:14:00But as we're about to see, they're just as life-threatening.
0:14:05 > 0:14:08Early morning. Clive and Dave have been sent to a man
0:14:08 > 0:14:12who's been suffering from chest pain for several hours.
0:14:13 > 0:14:16A volunteer medic has also responded,
0:14:16 > 0:14:18but nothing seems too amiss when they find Simon
0:14:18 > 0:14:20standing calmly in the driveway.
0:14:20 > 0:14:23- Describe the pain. - Like there's a blockage,
0:14:23 > 0:14:26like I swallowed something I can't get down.
0:14:26 > 0:14:28- So more central, is it? - It's about there.
0:14:28 > 0:14:31- And does it go anywhere? - Down the arm.- Down your arm?
0:14:31 > 0:14:34- Have you had anything like this before?- Never.- No?
0:14:34 > 0:14:37Can I just borrow your wrist? Why are you walking about?
0:14:37 > 0:14:40- Because I'm all right.- I might get you to walk to the ambulance.
0:14:40 > 0:14:43The pain in Simon's arm is a worrying sign.
0:14:43 > 0:14:47- The pain started four hours ago? - Yeah, in the middle of the night.
0:14:47 > 0:14:50I woke up, and...
0:14:50 > 0:14:52- OK.- Yeah, it's been pretty constant.
0:14:53 > 0:14:56- You're a good colour. - It feels like I swallowed something
0:14:56 > 0:14:58- that can't go down.- Yeah, OK.
0:14:58 > 0:15:01He has no past medical history, but an early heart reading
0:15:01 > 0:15:04suggests an abnormality.
0:15:04 > 0:15:07You're firing off extra beats.
0:15:07 > 0:15:11Do you ever feel anything in your chest, like another beat going on?
0:15:11 > 0:15:13Not that I'm aware, to be honest.
0:15:13 > 0:15:16They can happen and they can be normal,
0:15:16 > 0:15:20but every now and then you get an extra beat. They're called PVCs,
0:15:20 > 0:15:24premature ventricular contractions, and I just noticed a run of them.
0:15:24 > 0:15:26There was three or four of them that pinged off then.
0:15:26 > 0:15:30- Are you under Kimberly Surgery? - I'm not registered with a GP.
0:15:30 > 0:15:33- You're not at all? Why's that? - I never go to doctors...
0:15:33 > 0:15:36- Right.- ..until it gets desperate.
0:15:36 > 0:15:38So the plot thickens!
0:15:38 > 0:15:42While Simon hardly seems desperate at the moment,
0:15:42 > 0:15:45Clive is worried enough to give him a comprehensive ECG
0:15:45 > 0:15:49to get a better view of what's happening with his heart.
0:15:52 > 0:15:57Possibly something going on, but I'm not a cardiologist.
0:15:57 > 0:16:01The printout suggests Simon's heart may not be getting enough blood.
0:16:01 > 0:16:04They'll have to take him to hospital...
0:16:04 > 0:16:05Lift your tongue up.
0:16:05 > 0:16:09..and to be on the safe side, also give him a special spray.
0:16:09 > 0:16:13By widening veins and arteries, it improves blood flow
0:16:13 > 0:16:15and helps fight against any blockage
0:16:15 > 0:16:17that might be affecting his circulation.
0:16:17 > 0:16:22- Is it a sharp pain? Is it... - Dull.- Dull pain.
0:16:22 > 0:16:26So it's a dull ache, and it is going down your left arm.
0:16:26 > 0:16:29Yeah. It's sort of on the inside of... Yeah.
0:16:29 > 0:16:31Right. OK. OK.
0:16:31 > 0:16:33Then suddenly...
0:16:33 > 0:16:36For some reason it's fired into life again.
0:16:36 > 0:16:39..things start to look a lot more serious...
0:16:39 > 0:16:42That's hugely different now from what it was last time.
0:16:42 > 0:16:46- OK. - OK? So it's elevating as we speak.
0:16:46 > 0:16:50OK? I don't want to panic you and alarm you, anything like that,
0:16:50 > 0:16:54I think that we are having a heart attack, OK?
0:16:54 > 0:16:57- OK.- And it's developing whilst we're talking.
0:16:58 > 0:17:01..though he doesn't seem the type to flap.
0:17:01 > 0:17:03You're in the right place!
0:17:03 > 0:17:06Yeah. It's the place to be.
0:17:06 > 0:17:10Clive is careful to keep it all as relaxed as possible for Simon.
0:17:10 > 0:17:14Just going to flush a bit of water through it. Shouldn't sting.
0:17:14 > 0:17:17You might feel a bit of cold going up your arm. That's it.
0:17:18 > 0:17:21- The feeling has changed quite a bit. - In what way?
0:17:21 > 0:17:24- It's like a sort of numbness spreading across.- OK.
0:17:25 > 0:17:28And it's...nicer than it was.
0:17:28 > 0:17:30Yeah? HE CHUCKLES
0:17:30 > 0:17:32Has it eased?
0:17:33 > 0:17:37- It feels almost like an anaesthetic. - All right. OK.
0:17:37 > 0:17:39- That's the worst over, OK? - That's fine.
0:17:39 > 0:17:41Very strange.
0:17:41 > 0:17:45And do you feel quite anxious about it, or are you...?
0:17:45 > 0:17:47No. No.
0:17:49 > 0:17:51New readings on the heart monitor
0:17:51 > 0:17:55suggest there's a possibility the spray they gave Simon
0:17:55 > 0:17:58to improve his blood flow may have started to work.
0:17:58 > 0:18:00That's gone back to normal again now.
0:18:02 > 0:18:04It's like the blockage has gone.
0:18:04 > 0:18:07Well, the spray under your tongue might have eased...
0:18:07 > 0:18:11Regardless, Clive gives Simon some morphine for the pain,
0:18:11 > 0:18:15and phones ahead to Swindon Hospital to let them know his condition.
0:18:15 > 0:18:17We've got a 58-year-old gentleman
0:18:17 > 0:18:21who's had central chest pain radiating down his left arm
0:18:21 > 0:18:23for approximately four hours.
0:18:23 > 0:18:27The effect of the spray might just be temporary.
0:18:27 > 0:18:30Any heart attack could still worsen without warning.
0:18:36 > 0:18:39So you've got pain radiating to your jaw as well?
0:18:39 > 0:18:43- Yeah. - OK. That could be heart-related.
0:18:43 > 0:18:45Central chest pain radiating down your left arm,
0:18:45 > 0:18:49into the jaw. Anything going through to the back at all?
0:18:50 > 0:18:51- Yeah.- Oh, yeah.
0:18:51 > 0:18:54HE LAUGHS You're still a good colour.
0:18:54 > 0:18:58- That's good.- Normally when somebody's having a massive MI,
0:18:58 > 0:19:00a heart attack, they got this billboard on them
0:19:00 > 0:19:03that says "I'm having a heart attack,"
0:19:03 > 0:19:07because they're grey, sweating profusely,
0:19:07 > 0:19:10and they're all real classic sort of symptoms.
0:19:10 > 0:19:12And these things that you're not,
0:19:12 > 0:19:15but it might be because where the problem is, possibly,
0:19:15 > 0:19:18is a different part of the heart.
0:19:21 > 0:19:25At the hospital they take Simon straight to the coronary-care unit,
0:19:25 > 0:19:29and, as it turns out, not a moment too soon.
0:19:29 > 0:19:33Inside, tests show that despite him being calmness personified
0:19:33 > 0:19:37on the surface, he's actually having a severe heart attack
0:19:37 > 0:19:40and needs an emergency operation.
0:19:44 > 0:19:47'They've now taken him round to a cath lab.
0:19:47 > 0:19:50'A dye will be injected into his heart,'
0:19:50 > 0:19:53and then they'll see where the blockage is,
0:19:53 > 0:19:57and then they'll remove that blockage and put in a thing called a stent.
0:19:57 > 0:19:59And they're doing that right now,
0:19:59 > 0:20:01so half an hour after arriving in hospital,
0:20:01 > 0:20:05he's having that done as we speak. The thing with heart attacks
0:20:05 > 0:20:08is to catch it early, and thankfully he did call us.
0:20:08 > 0:20:11I know he left it a few hours, but he's in the right place
0:20:11 > 0:20:14so hopefully he'll make a good recovery.
0:20:16 > 0:20:19I'm very glad to say that Simon's here with me now.
0:20:19 > 0:20:22That is quite extraordinary. You walked out of your house,
0:20:22 > 0:20:26- and an hour later you were having a lifesaving operation.- That's right,
0:20:26 > 0:20:28and the lifesaver is sitting over here.
0:20:28 > 0:20:31We'll talk to Tom in a minute about the stent.
0:20:31 > 0:20:34Tell us about that operation. It was under a local anaesthetic.
0:20:34 > 0:20:38- What was it like to see it going on? - Well, it was remarkable,
0:20:38 > 0:20:40because I was conscious all the time, no discomfort,
0:20:40 > 0:20:43and following the procedure as it went along,
0:20:43 > 0:20:45which was being explained in great detail.
0:20:45 > 0:20:48You can explain it to me. Your doctor, Tom, is here.
0:20:48 > 0:20:50He had a stent fitted,
0:20:50 > 0:20:54and you've got equipment here which you can show me what you did.
0:20:54 > 0:20:57That's true. Simon had a blockage of a heart artery.
0:20:57 > 0:21:00- A complete blockage? - Complete, 100 percent blockage,
0:21:00 > 0:21:03which causes sudden, severe chest pain.
0:21:03 > 0:21:08And what we do nowadays is treat it with a mechanical solution,
0:21:08 > 0:21:11- like unblocking a drain. - You call it the Dyno-Rod solution.
0:21:11 > 0:21:15It's like a Dyno-Rod. Previously we'd use a drain unblocker,
0:21:15 > 0:21:17chemicals. Now we use a mechanical solution.
0:21:17 > 0:21:21- So that's a big stent there.- But he didn't have one that big, did he?
0:21:21 > 0:21:24- No.- OK.- So what we do...
0:21:24 > 0:21:27Imagine this is the artery which was blocked.
0:21:27 > 0:21:30- This is a model of the heart. - Yes. We put the blue tube in
0:21:30 > 0:21:32through the wrist,
0:21:32 > 0:21:36and the shiny metal thing moving forwards there is the stent.
0:21:36 > 0:21:39- OK. So tiny version of that. - Wrapped round a balloon.
0:21:39 > 0:21:43I'm going to inflate the stent, as we would have done in Simon's case,
0:21:43 > 0:21:46as quickly as possible after the heart attack.
0:21:46 > 0:21:50A little cylinder expands to treat the artery.
0:21:51 > 0:21:54We then let the balloon down.
0:21:54 > 0:21:57- Here.- And slide everything out, leaving the stent in place
0:21:57 > 0:22:00with the artery fixed and the flow restored.
0:22:00 > 0:22:01It's as quick as that.
0:22:01 > 0:22:04And we've got pictures of his heart afterwards.
0:22:04 > 0:22:08Talk me through what's going on. So this is evidence
0:22:08 > 0:22:10- that things are OK.- Yeah.
0:22:10 > 0:22:14So that's the final image of Simon's artery,
0:22:14 > 0:22:16showing that the flow is nice.
0:22:16 > 0:22:19There's a nice letter-C shape to the artery.
0:22:19 > 0:22:22When we first took the picture, it was blocked at this point.
0:22:22 > 0:22:26- And that saved his life, presumably. - That does save his life, yes.
0:22:26 > 0:22:28Brilliant. Thank you for showing me.
0:22:28 > 0:22:31Simon, how has this changed you, do you think?
0:22:31 > 0:22:34I wake up every morning and say, "Thank you, I'm still here."
0:22:34 > 0:22:38I'm very grateful to the whole team, who were incredibly professional
0:22:38 > 0:22:41and efficient and reassuring about the whole procedure,
0:22:41 > 0:22:44so, yes, I'm very happy and lucky to be alive.
0:22:44 > 0:22:46Thank you for coming to talk to us about it,
0:22:46 > 0:22:48and thank you, too, for showing us.
0:22:49 > 0:22:52Just chatting away here to Christine Brown,
0:22:52 > 0:22:55who we're going to talk to now about the fact
0:22:55 > 0:22:58that when you have your car stolen, it's very upsetting.
0:22:58 > 0:23:01But what's in it can make it a lot more upsetting.
0:23:01 > 0:23:03You had a call in particular on this.
0:23:03 > 0:23:06We had a lady who'd been out and done her shopping.
0:23:06 > 0:23:09She got home to unload her shopping.
0:23:09 > 0:23:12She'd got her small child in the back of the car,
0:23:12 > 0:23:15and the child had gone to sleep, so she did what lots of women have done.
0:23:15 > 0:23:19She left the child in the car while she unloaded the shopping.
0:23:19 > 0:23:23When she came back out, the car and the child were gone.
0:23:23 > 0:23:25She must have been going absolutely spare.
0:23:25 > 0:23:27She must have been pretty frantic,
0:23:27 > 0:23:30and the husband went out immediately in the other car
0:23:30 > 0:23:33to see if they could find it. They phoned in.
0:23:33 > 0:23:36We put a broadcast out.
0:23:36 > 0:23:39I was working as assistant to the radio operator.
0:23:39 > 0:23:43The radio operator broadcast to all the officers
0:23:43 > 0:23:45that we were looking for this vehicle.
0:23:45 > 0:23:48We put what we call static containment,
0:23:48 > 0:23:51which is vehicles parked up at certain points
0:23:51 > 0:23:55to see if we could get the vehicle... If it goes out of that circle,
0:23:55 > 0:23:57as it were, hopefully we would see it.
0:23:57 > 0:24:01There was a lot of radio traffic, obviously,
0:24:01 > 0:24:05passing information about the vehicle and where it had gone from.
0:24:05 > 0:24:07This is killing me! Did you get the baby back?
0:24:07 > 0:24:10- We did, yes.- Good.- We did.
0:24:10 > 0:24:13We got authority to put a press release out
0:24:13 > 0:24:16for any sightings, and then the vehicle was dumped
0:24:16 > 0:24:20with the child in it, and the child was found unharmed,
0:24:20 > 0:24:26- and was fine, so, er, a good story. - Good resolution to the story,
0:24:26 > 0:24:29onto what can only be a terrifying story in the first place.
0:24:29 > 0:24:33- Good ending. Thank you very much. - It's all right. It's a pleasure.
0:24:34 > 0:24:38Still to come on Real Rescues, the fire crew is called out
0:24:38 > 0:24:41to a young family trapped in their car as a river starts to rise.
0:24:50 > 0:24:52And the two-year-old girl who's cut her head
0:24:52 > 0:24:56but isn't crying. Could it be a sign of something more serious?
0:24:56 > 0:24:59I'd like to have her looked at because, where the cut is,
0:24:59 > 0:25:03it's right on her fontanelle.
0:25:03 > 0:25:06- I can feel a bit of a lump just on that part.- OK.
0:25:06 > 0:25:08So I'd just like to get her assessed.
0:25:10 > 0:25:13You won't believe the number of ways a fire can start.
0:25:13 > 0:25:15In a few minutes we'll hear how static in a carpet
0:25:15 > 0:25:19caused an inferno. But first, a simple magnifying glass
0:25:19 > 0:25:23caused this. The owners of the house were out when it caught fire,
0:25:23 > 0:25:27but a neighbour made this 999 call.
0:25:55 > 0:25:58This is Louisa, whose house burned down.
0:25:58 > 0:26:02- And your business was in there, as well!- It was indeed, yes.
0:26:02 > 0:26:04- Devastating! - Absolute devastation, yes.
0:26:04 > 0:26:06So you come back and there's your house gone.
0:26:06 > 0:26:09What's your first thought?
0:26:09 > 0:26:11Well, complete and utter shock,
0:26:11 > 0:26:13numbingly so, actually.
0:26:13 > 0:26:16We knew nothing about the fire until we got home,
0:26:16 > 0:26:19because we'd left our mobile phone at home,
0:26:19 > 0:26:21and we turned up and there was the fire engine,
0:26:21 > 0:26:24- with a massive hole in our roof. - What caused the fire?
0:26:24 > 0:26:28A magnifying glass, which had been lying on a study desk.
0:26:28 > 0:26:30That room faces directly south.
0:26:30 > 0:26:33The magnifying glass had been moved by me the day before.
0:26:33 > 0:26:36I'd been dusting the desk, and I'd put it in a pen pot.
0:26:36 > 0:26:39- Didn't think at all about... - Near the window?
0:26:39 > 0:26:42Yes. Didn't think at all about the devastation it could cause.
0:26:42 > 0:26:45- Well, you wouldn't, would you? - No, and it was in January
0:26:45 > 0:26:48that the fire happened, so it was a winter's day.
0:26:48 > 0:26:50Admittedly the sun was very strong and low in the sky,
0:26:50 > 0:26:55but it penetrated through the magnifying glass onto the curtains.
0:26:55 > 0:26:58Because we weren't there, the house was burning for two and a half hours
0:26:58 > 0:27:03before anybody raised the alarm, by which time the top floor had been devastated.
0:27:03 > 0:27:06The bottom floor, we'd lost one room, where the fire started,
0:27:06 > 0:27:10and the rest of the rooms downstairs were completely smoke-damaged.
0:27:10 > 0:27:13- Had you ever heard of this before? It's ridiculous, isn't it?- It is.
0:27:13 > 0:27:17Since we've spoken to the fire-investigation team,
0:27:17 > 0:27:20they've told us that magnifying glasses, paperweights,
0:27:20 > 0:27:22crystals hanging in windows, shaving mirrors -
0:27:22 > 0:27:24all those things can cause devastation
0:27:24 > 0:27:27- if they're left long enough. - Let's bring Mark Hobbs in
0:27:27 > 0:27:30- from the fire-investigation unit. - Hello, Nick.
0:27:30 > 0:27:33You've started a black museum of things that can start a fire.
0:27:33 > 0:27:36We have, and it's www.blackmuseum.org
0:27:36 > 0:27:39and what we're going to do, with Louisa's help,
0:27:39 > 0:27:41is try and get across the message to people
0:27:41 > 0:27:43that fire can start in many unusual ways,
0:27:43 > 0:27:46educating people and trying to do it in an interesting way,
0:27:46 > 0:27:51so we've created the Black Museum, which is an online accessible site
0:27:51 > 0:27:54where we put things like Louisa's...
0:27:54 > 0:27:58You've just talked about a magnifying glass. How does a carpet start a fire?
0:27:58 > 0:28:02- Oh, good heavens!- Exactly. How DOES a carpet start a fire?
0:28:02 > 0:28:06Not common. Very unusual. I've only been to one incident,
0:28:06 > 0:28:08and it wasn't the carpet that started the fire as such.
0:28:08 > 0:28:12We got called to an incident in a small terraced house,
0:28:12 > 0:28:15and the crews could see a flame coming through the carpet.
0:28:15 > 0:28:18We put the fire out quickly. It was fairly small.
0:28:18 > 0:28:21When we lifted the floorboards, there was a gas pipe, which was leaking,
0:28:21 > 0:28:25and the householder told us they'd had the carpets refitted
0:28:25 > 0:28:27a couple of weeks before. Brand new carpet,
0:28:27 > 0:28:30synthetic fibre, and we believe it was a spark
0:28:30 > 0:28:33from them walking on the carpet which ignited this gas leak
0:28:33 > 0:28:36- that had been there for a long time. - We'll have more from Mark later,
0:28:36 > 0:28:40including a fire started by a handful of dirty rags.
0:28:40 > 0:28:43A car has broken down in a fast-flowing river,
0:28:43 > 0:28:47and the water is rising around it. The young family inside
0:28:47 > 0:28:49could take their chances and walk to the bank,
0:28:49 > 0:28:51but they don't know what's under the surface.
0:28:51 > 0:28:54One slip and they could be washed away.
0:28:56 > 0:28:59After a night of torrential rain, the streams in the New Forest
0:28:59 > 0:29:01have risen dramatically - so much so
0:29:01 > 0:29:04that firefighters from a nearby town, Lyndhurst,
0:29:04 > 0:29:07have been called to the rescue of a young family
0:29:07 > 0:29:11whose car is stuck in the middle of a swollen ford.
0:29:21 > 0:29:24Their first thought is to keep them inside the car and drag it out.
0:29:36 > 0:29:42Inside the car are Matthew and Andrea, with two-year-old Lara
0:29:42 > 0:29:45and baby Jude. They were on holiday with friends and family
0:29:45 > 0:29:48in the New Forest when they got into this mess.
0:29:48 > 0:29:53As they started to cross, the car's engine cut out.
0:29:53 > 0:29:55They panicked and called for help.
0:29:58 > 0:30:01All Matthew and Andrea can do now is sit tight
0:30:01 > 0:30:03and follow the firefighters' instructions.
0:30:15 > 0:30:19Before they can start the rescue, they need to put everything in place
0:30:19 > 0:30:21just in case something goes wrong.
0:30:21 > 0:30:25There could be a surge of water. There's been a lot of rain overnight
0:30:25 > 0:30:28and conditions can change quickly, so if the vehicle should move
0:30:28 > 0:30:31or any of the guys swept away, we have a safety team downstream,
0:30:31 > 0:30:33safety being the priority at all times.
0:30:33 > 0:30:37The yellow bag contains a throw line just in case.
0:30:39 > 0:30:41Because of all these added risks,
0:30:41 > 0:30:45they've decided that it would be safer to leave the car where it is
0:30:45 > 0:30:47and get everyone out.
0:30:58 > 0:31:02Baby Jude is first out, straight through the window
0:31:02 > 0:31:04and into firefighter Wayne Park's arms.
0:31:04 > 0:31:07He's starting to cry, but he's safe,
0:31:07 > 0:31:10and Gran Rita is close at hand.
0:31:13 > 0:31:16Lara is next, and she's staying very calm.
0:31:18 > 0:31:20Well done, sweetheart.
0:31:20 > 0:31:22Uncle Spencer is waiting.
0:31:22 > 0:31:25There you go.
0:31:27 > 0:31:32With the children on dry land, Matthew and Andrea make their way
0:31:32 > 0:31:36with the loan of two pairs of firefighters' welly boots.
0:31:37 > 0:31:40The family can now resume their holiday,
0:31:40 > 0:31:43although minus their car. That will stay put
0:31:43 > 0:31:45until the recovery vehicle arrives.
0:31:50 > 0:31:54We were just talking about candles, and whether they cause problems.
0:31:54 > 0:31:57They do. Cooking is another obvious area.
0:31:57 > 0:32:00Smoking... These are all areas that we know cause fires,
0:32:00 > 0:32:03but we're talking about the more unusual ways.
0:32:03 > 0:32:06Um, oily rags? How can oily rags cause a fire?
0:32:06 > 0:32:10Well, particularly linseed-oil-soaked rags, Nick.
0:32:10 > 0:32:12It's well known, and the manufacturers put a warning
0:32:12 > 0:32:15on the back of their bottles, warning people to be careful
0:32:15 > 0:32:18- how they dispose of the rags. - I've seen that warning.
0:32:18 > 0:32:22I've used linseed oil on floors, and, in the old days,
0:32:22 > 0:32:26on cricket bats. I presume you needed to light it to make it...
0:32:26 > 0:32:30No, not at all. Linseed oil is a particular product
0:32:30 > 0:32:33which will react with oxygen, especially when it's on a rag
0:32:33 > 0:32:36which creates heat. If you've got that rag screwed up in a container
0:32:36 > 0:32:40which allows it to get oxygen, and the heat can't get away from it,
0:32:40 > 0:32:43- it can get to a temperature... - We've got a picture of them.
0:32:43 > 0:32:46- That's right.- These are rags that were thrown after using linseed oil into a bin.
0:32:46 > 0:32:49Some builders were working in a church in East Sussex,
0:32:49 > 0:32:53- renovating a floor.- That's a piano, the remains of, what you can see.
0:32:53 > 0:32:56That's right, yeah. They'd used the rags to apply the oil,
0:32:56 > 0:32:59put them in a bin and gone home, and then a few hours later
0:32:59 > 0:33:03- we were called, and there was a fire.- They ignited themselves.
0:33:03 > 0:33:05The other thing - if you have a pet,
0:33:05 > 0:33:08make sure you unplug your electrical items.
0:33:08 > 0:33:11- Don't just switch them off. - We had a fire many years ago
0:33:11 > 0:33:15in Hastings in East Sussex. The lady was using a hairdryer in the morning
0:33:15 > 0:33:19before she went to work, and she switched it off on the rocker switch
0:33:19 > 0:33:22on the handle, left it on the bed without switching off at the socket.
0:33:22 > 0:33:26She went out. The dog would nose the door open and sleep on the bed,
0:33:26 > 0:33:29and on this occasion somehow caught the rocker switch,
0:33:29 > 0:33:33turned the hairdryer on, and a few hours later the bed caught fire.
0:33:33 > 0:33:37You can't guard against all these things, but get a smoke alarm,
0:33:37 > 0:33:39because at least it will let you know.
0:33:39 > 0:33:41Absolutely. Get a suitable working smoke alarm.
0:33:41 > 0:33:45All fire services will give free advice, and come round
0:33:45 > 0:33:47if need be, and probably fit the detector.
0:33:47 > 0:33:49- Mark, thank you very much.- OK.
0:33:52 > 0:33:55I'm in another of the parade rooms in Abingdon Police Station,
0:33:55 > 0:33:58and Kevin's here to talk to me about a dog-napping.
0:33:58 > 0:34:01- A call came in. What happened? - It was a dog called Piglet,
0:34:01 > 0:34:06a female Staffy puppy, reported stolen from someone's back garden,
0:34:06 > 0:34:09and the gent, obviously, once he found the dog stolen,
0:34:09 > 0:34:13he went round the local village to try and find Piglet.
0:34:13 > 0:34:16A neighbour reported that they'd seen two males in a van
0:34:16 > 0:34:20- taking what looked like... - So they'd seen it happen?
0:34:20 > 0:34:22Yeah, basically saw it happen.
0:34:22 > 0:34:25They were very good, because they got a part-index of the vehicle,
0:34:25 > 0:34:28which is part of the registration.
0:34:28 > 0:34:31From that we did some checks on our police national computer,
0:34:31 > 0:34:36and managed to find over 200 vehicles that matched that index.
0:34:36 > 0:34:38- Which is quite a lot. - Which is quite a lot.
0:34:38 > 0:34:42We narrowed it down with further intelligence work.
0:34:42 > 0:34:46It came down to two, and from those two, through local intelligence,
0:34:46 > 0:34:50managed to locate it down to one place, which was in Northampton.
0:34:50 > 0:34:53- And that was just a part-registration?- Yeah.
0:34:53 > 0:34:56- You found the location? - Yep.- And then what happened?
0:34:56 > 0:34:59Found the location, went in - a team of five of us,
0:34:59 > 0:35:02up to Northampton. Obviously it's not our force area.
0:35:02 > 0:35:07Went up there. Managed to... Saw the van, first off,
0:35:07 > 0:35:10so that was a starter for ten. Went in on-site.
0:35:10 > 0:35:14Spoke to the owner of the site, and then could see Piglet
0:35:14 > 0:35:18in a compound, still with her collar on,
0:35:18 > 0:35:20named Piglet.
0:35:20 > 0:35:23She was chipped, but we didn't have the scanner.
0:35:23 > 0:35:27But it was blatantly obvious. And while we were there,
0:35:27 > 0:35:30we saw a black lab that looked a bit sorry for himself,
0:35:30 > 0:35:33but we couldn't prove it was a stolen dog.
0:35:33 > 0:35:36So you got one of these, went back with it, and found what?
0:35:36 > 0:35:39Got a scanner, went back, scanned the dog,
0:35:39 > 0:35:42and sure enough, came back as stolen from Warwickshire.
0:35:42 > 0:35:45And how were the family when they saw Piglet?
0:35:45 > 0:35:48Really pleased, relieved, and Piglet got quite a warm welcome.
0:35:48 > 0:35:52- Lots of licks.- Ahh, bless her. Thank you very much! Thank you.
0:35:52 > 0:35:54Now a callout to a nursery school in Berkshire.
0:35:54 > 0:35:57A toddler has fallen into a metal gate and has head injuries,
0:35:57 > 0:36:00and an ambulance is on its way.
0:36:02 > 0:36:06The ambulance is speeding across Reading to the Children's Centre.
0:36:06 > 0:36:10On board are paramedic Chris Kirby and technician Jason Harrap.
0:36:16 > 0:36:20Two-year-old Mia is with her mum. She has a deep gash in her forehead,
0:36:20 > 0:36:22and is looking a bit dazed.
0:36:22 > 0:36:25- She's run down the side alleyway... - Right.- ..and fallen,
0:36:25 > 0:36:29and it looks like, as she's fallen, she's hit the bottom of the gate.
0:36:29 > 0:36:32- Right. OK. - And she's got a cut about that big.
0:36:32 > 0:36:35Chris needs as many details as possible
0:36:35 > 0:36:38so he can prioritise the treatment.
0:36:38 > 0:36:41- Who was actually with Mia? - Er, no-one.
0:36:41 > 0:36:44- She ran round the side. - She ran round the side gate.
0:36:44 > 0:36:46So how did you know she'd fallen?
0:36:48 > 0:36:51So you heard running, a bang. Then what did you hear?
0:36:51 > 0:36:54- I went outside. Crying. - Crying straightaway?- Yes.
0:36:54 > 0:36:56Right. Brilliant. That's what I wanted.
0:36:56 > 0:36:59The fact that Mia cried means she wasn't knocked out.
0:36:59 > 0:37:03More details from her grandmother helps him build up a good picture
0:37:03 > 0:37:05of what happened.
0:37:05 > 0:37:07OK. So she'd got herself back up.
0:37:07 > 0:37:10And was she walking as she normally does?
0:37:10 > 0:37:12- Yes.- OK. Has she vomited at all?
0:37:12 > 0:37:14No.
0:37:14 > 0:37:18Chris is now happy that Mia didn't lose consciousness.
0:37:18 > 0:37:20He can concentrate on cleaning the wound.
0:37:20 > 0:37:23There's plenty of blood, and it's difficult to see.
0:37:23 > 0:37:26Very good.
0:37:26 > 0:37:29It's all the way down there, too. Oh, bless her.
0:37:29 > 0:37:31Is it a big cut, or just that...
0:37:31 > 0:37:35Well, it's difficult. She's got long, fine hair
0:37:35 > 0:37:38- that's fairly matted into it. - I didn't want to pull it apart
0:37:38 > 0:37:40- in case it...- Yeah.
0:37:42 > 0:37:44Oh, sorry, honey.
0:37:45 > 0:37:48What's this? Is this just residual, is it? Yeah.
0:37:49 > 0:37:53Mia is still very quiet. Often the more noise a child makes,
0:37:53 > 0:37:55the less serious the injury.
0:37:55 > 0:37:59- So how long was she crying for? - How long was she crying for, Mum?
0:37:59 > 0:38:03- How long?- Er, five minutes.
0:38:03 > 0:38:05OK. Lovely.
0:38:07 > 0:38:11I'd like to have her looked at simply because, where the cut is,
0:38:11 > 0:38:14- it's right on her fontanelle...- Yep.
0:38:14 > 0:38:18And that's the... You know, that's the soft part of the skull,
0:38:18 > 0:38:21which flexed when she was born.
0:38:21 > 0:38:23Now, that's pretty much hardened over,
0:38:23 > 0:38:27- but I can feel a bit of a lump just on that part...- OK.
0:38:27 > 0:38:30- ..so I'd like to get her assessed. - That's fine.
0:38:30 > 0:38:33- I'd rather her get looked at.- OK.
0:38:33 > 0:38:36She's very...sitting very still for her.
0:38:36 > 0:38:40- Yeah, but that's not abnormal. - Maybe a bit of shock as well.
0:38:40 > 0:38:43Yeah. Children, when they've banged themselves or hurt themselves,
0:38:43 > 0:38:47usually go through a period of crying, then they get drowsy,
0:38:47 > 0:38:50then they want to go to sleep because that's how their body recovers.
0:38:50 > 0:38:53If they continue not to be interested in their surroundings...
0:38:53 > 0:38:57- That's when we worry.- So you'll be all right to travel with us?
0:38:57 > 0:38:58Yeah. That's fine.
0:38:58 > 0:39:02Gran takes Mia's identical twin sister home,
0:39:02 > 0:39:05leaving mum Jane free to travel to A&E.
0:39:05 > 0:39:08Chris wants Mia to be checked over properly in hospital.
0:39:08 > 0:39:11- MIA CRIES - She always howls when she goes.
0:39:11 > 0:39:14They're twins.
0:39:19 > 0:39:21Jane had been at work at a stables nearby
0:39:21 > 0:39:23when she got the call from the playschool.
0:39:23 > 0:39:27- Oh, hence the spurs. - Yeah. I don't normally wear spurs!
0:39:27 > 0:39:30I thought it was a fashion statement.
0:39:30 > 0:39:33Once on board, Chris can start his routine checks
0:39:33 > 0:39:36while Jason gets into the driver's seat.
0:39:36 > 0:39:39Lovely. That's all good.
0:39:39 > 0:39:41Nice little heartbeat there.
0:39:45 > 0:39:47You all right, princess?
0:39:47 > 0:39:49Mia still seems a bit subdued.
0:39:49 > 0:39:52All a bit disconcerting, isn't it?
0:39:52 > 0:39:55It's a little bit much for her to take in, isn't it?
0:39:55 > 0:39:58Chris has fashioned a balloon from a glove to cheer her up.
0:39:58 > 0:40:02She's the accident-prone one out of the twins.
0:40:02 > 0:40:06She's not hyperactive, but into mischief and stuff all the time.
0:40:06 > 0:40:12Nine times out of ten, she will fall over and get up and laugh.
0:40:13 > 0:40:16If anyone's going to fall over or crash or anything,
0:40:16 > 0:40:20it will be her, so...it was no surprise
0:40:20 > 0:40:22that it was her.
0:40:22 > 0:40:25You were very brave, though, weren't you, Mia?
0:40:26 > 0:40:30At the hospital, Chris realises he met Jane before,
0:40:30 > 0:40:33after a crash. It's not just Mia who's accident-prone.
0:40:33 > 0:40:37You do look very familiar to me. When I walked in...
0:40:37 > 0:40:41- Yeah. It WAS me, then.- Second time you've been in my ambulance.
0:40:41 > 0:40:43- Don't let there be a third.- No!
0:40:43 > 0:40:47Chris leaves Jane and Mia in safe hands at A&E,
0:40:47 > 0:40:50where she can be thoroughly checked out.
0:40:50 > 0:40:53They used a special glue, rather than stitches, on Mia's head wound,
0:40:53 > 0:40:56and she's since made a full recovery.
0:40:56 > 0:41:00I want to talk to Katy and Lorraine about hard shoulders on motorways,
0:41:00 > 0:41:04because some people seem to be confused about what they're for.
0:41:04 > 0:41:07- You had a call from a personal assistant to somebody...- Yes.
0:41:07 > 0:41:11- Asking you what? - It was, um...yeah, a famous person,
0:41:11 > 0:41:14and the PA phoning up to say they were stuck in traffic
0:41:14 > 0:41:17due to an accident, and they wanted to use the hard shoulder
0:41:17 > 0:41:20- to get to a gig they were late for. - This person was a singer?
0:41:20 > 0:41:24They were late, and thought it would be OK to use the hard shoulder.
0:41:24 > 0:41:27- I suppose at least they were checking with you.- Yes.
0:41:27 > 0:41:30- What did you say? - I said it wasn't an appropriate use.
0:41:30 > 0:41:33It's there as a place of safety for broken-down motorists,
0:41:33 > 0:41:37and any use considered would have to be a life-and-death emergency.
0:41:37 > 0:41:39- And being late for a gig... - Is not life-and-death.
0:41:39 > 0:41:43- How did she take that information? - She wasn't too impressed,
0:41:43 > 0:41:45but there's not a lot you can do about it.
0:41:45 > 0:41:49So she then had to phone back said famous person and explain.
0:41:49 > 0:41:52- Exactly.- You probably looked up to see if the gig was late.
0:41:52 > 0:41:55Lorraine, some occasions... Are you on a call?
0:41:55 > 0:41:58- No, you're OK. - Good. Some occasions you can use it,
0:41:58 > 0:42:01and you had a very specific example.
0:42:01 > 0:42:05Yes. We had a lady who had gone into labour
0:42:05 > 0:42:09on the motorway, and she needed to get to the hospital quite quickly.
0:42:09 > 0:42:11So?
0:42:11 > 0:42:15So the motorway was closed because we'd got a serious accident
0:42:15 > 0:42:19a couple of junctions up, and there was absolutely no way
0:42:19 > 0:42:22- she could get through the traffic. - So she was allowed through with...
0:42:22 > 0:42:26We allowed her an ambulance escort up to Junction 9,
0:42:26 > 0:42:30and a police escort to the hospital, where she gave birth to a baby boy.
0:42:30 > 0:42:32- Oh, lovely story! Thank you! - You're welcome.
0:42:32 > 0:42:35And that concludes our stories for today.
0:42:35 > 0:42:37Join us again next time for more Real Rescues.
0:42:37 > 0:42:39See you then.
0:43:14 > 0:43:16Subtitles by Red Bee Media Ltd