0:00:02 > 0:00:08Today, a workman suffers an electric shock and lies unconscious and injured in the loft of a house.
0:00:08 > 0:00:13- Getting him out proves harder than expected.- Oh, I'm slipping. - Push it forward a bit.
0:00:13 > 0:00:20And a busy main road has turned into an ice rink, causing chaos for vehicles and police officers too.
0:00:20 > 0:00:26I came through. All of a sudden, the wheel wobbled and the next thing, I'm here.
0:00:48 > 0:00:54Hello and welcome to Real Rescues. We are in the Thames Valley Police Control Room in Abingdon.
0:00:54 > 0:00:59The team here dispatch the officers and co-ordinate the operation on the ground.
0:00:59 > 0:01:02It's a busy place. They see every kind of emergency and rescue.
0:01:02 > 0:01:06Later, Ian will tell us how a comfy sofa was the undoing of a burglar.
0:01:06 > 0:01:10A workman on a building site has suffered a suspected electric shock
0:01:10 > 0:01:15and ended up being thrown across the loft space of an empty house.
0:01:15 > 0:01:19He's been lying unconscious for 30 minutes with back and head injuries,
0:01:19 > 0:01:24but finally, he comes round and manages to reach his mobile phone and call for help.
0:01:25 > 0:01:30The Thames Valley and Chiltern Air Ambulance is heading east from their base.
0:01:30 > 0:01:35There is an emergency at a building site. It's 20 miles by road, just a few minutes by air.
0:01:35 > 0:01:39- 'Whereabouts in High Wycombe?- It's to the east side of High Wycombe.
0:01:39 > 0:01:42'Just north of the M40.
0:01:42 > 0:01:44'Just past Junction 4.'
0:01:44 > 0:01:47The Air Ambulance is soon over the housing development.
0:01:47 > 0:01:52Down below, a builder has badly injured himself in a roof space.
0:01:52 > 0:01:56'Yeah, we're going to land on that muddy, green field.
0:01:56 > 0:01:59'Helimed 24 landing on scene. Over.'
0:02:02 > 0:02:08A land ambulance crew and team of fire-fighters are already at the site.
0:02:08 > 0:02:12The injured man is in his 40s and is lying in a tight corner of the loft.
0:02:12 > 0:02:18Our plan is to bring him straight down on the stretcher and all the way down, so it comes down smooth.
0:02:18 > 0:02:24Up there with him, medics including Emergency Care Assistant Lance Parsons have been trying
0:02:24 > 0:02:27to find out what exactly happened.
0:02:27 > 0:02:31We found the patient lying to one side of the roof under the eaves,
0:02:31 > 0:02:33which meant we had an issue with space,
0:02:33 > 0:02:37so my colleague and I had to kneel either side of him.
0:02:37 > 0:02:40He was very distressed. After talking to him several times,
0:02:40 > 0:02:46what he had done is he had moved a ducting from one side to another and there had been a flash.
0:02:46 > 0:02:49At that flash, he had leapt back
0:02:49 > 0:02:53and he'd hit his head against one of the rafters and knocked himself out.
0:02:53 > 0:02:58It's estimated that the man has been unconscious for a full 30 minutes.
0:02:58 > 0:03:04After we couldn't find any burn marks on him to indicate an electric shock, we then did normal observations.
0:03:04 > 0:03:10It was the back that was our main driving issue. He was complaining of neck and lower back pain centrally
0:03:10 > 0:03:15and pins and needles in his legs, a classic sign of a back injury.
0:03:15 > 0:03:19The man has been eased on to a spinal board to protect his back.
0:03:19 > 0:03:23Their next problem - getting him out. In a spot of deconstruction,
0:03:23 > 0:03:29the fire crew, led by Danny Whitelock, have cut away a section of roof and set up a pulley system,
0:03:29 > 0:03:33so the patient can be lowered in a special Chrysalis stretcher.
0:03:33 > 0:03:37We carry the Chrysalis stretcher on appliances now.
0:03:37 > 0:03:42We put them underneath and around the stretchers that the ambulance service may carry.
0:03:42 > 0:03:46It encases their stretcher and it gives it more stability.
0:03:46 > 0:03:52The man may have a spinal injury, so they must take the utmost care to move him smoothly.
0:03:52 > 0:03:54Spin it round.
0:03:54 > 0:03:57'We needed to keep the gentleman horizontal.
0:03:57 > 0:04:01'We had to get the paramedics at the bottom'
0:04:01 > 0:04:03to push the stretcher further out,
0:04:03 > 0:04:06so we could maintain the horizontal position.
0:04:06 > 0:04:08Could you take the length, yeah?
0:04:08 > 0:04:10OK, that's good.
0:04:10 > 0:04:13Right, let's go with the banister then.
0:04:13 > 0:04:18OK, we're ready to lower, yeah? Watch the banister. OK...
0:04:18 > 0:04:22Careful not to jar him, they delicately lower the man
0:04:22 > 0:04:25the rest of the 20-foot drop to the ground floor.
0:04:25 > 0:04:28We need to go a bit faster. That's it.
0:04:28 > 0:04:33- Keep going.- We're about six feet short.- Keep going.
0:04:34 > 0:04:37He's now handed over into the care of the air medics
0:04:37 > 0:04:42who will fly him to the John Radcliffe Hospital in Oxford.
0:04:42 > 0:04:45But first, they need to get him to the helicopter,
0:04:45 > 0:04:51so all hands are needed to negotiate the rough, uneven ground of the construction site.
0:04:57 > 0:05:03If you feel sick en route, let us know by bringing your hand up towards your face and indicating.
0:05:03 > 0:05:08Paramedic Joanna Jefferies and Dr Graham Stiff will travel at their patient's side
0:05:08 > 0:05:11to constantly monitor his condition.
0:05:13 > 0:05:15There you go.
0:05:16 > 0:05:18OK.
0:05:18 > 0:05:22He's been lying on a stretcher for quite a while,
0:05:22 > 0:05:24so he's very uncomfortable.
0:05:24 > 0:05:30We have the advantage of being able to land quite close to where the injury occurred.
0:05:30 > 0:05:36It's quite boggy ground. We've got really muddy feet. It's difficult to get ambulances this close.
0:05:36 > 0:05:41What would be a 30-minute journey by road will take the helicopter less than ten minutes.
0:05:41 > 0:05:46You won't be able to hear us on the flight, but we'll keep a good eye on you.
0:05:46 > 0:05:51At hospital, the man will be given a series of scans of his head, neck and back
0:05:51 > 0:05:54to check for any serious injuries.
0:05:55 > 0:06:00And he was in hospital for the day, but has since made a good recovery.
0:06:00 > 0:06:06How does a comfy sofa catch out a burglar? Ian can tell us a little bit about how that might happen.
0:06:06 > 0:06:10You had a call from a couple on a Sunday morning. What had they found?
0:06:10 > 0:06:147.30 in the morning, woke up to find a strange man on their sofa.
0:06:14 > 0:06:16- Asleep on the sofa?- Yeah.
0:06:16 > 0:06:19So did they wake him up? What did they do?
0:06:19 > 0:06:22Obviously, we don't know what had gone on,
0:06:22 > 0:06:28so best advice to them not to disturb him until we got there, so we sent officers really quick.
0:06:28 > 0:06:31So they whispered to you and went back upstairs?
0:06:31 > 0:06:36Yeah, they stayed in a different room to make sure they were out of harm's way.
0:06:36 > 0:06:42How much detail do you have about when they found him? The police officers woke him up?
0:06:42 > 0:06:47Yeah, we got there within five minutes. Everyone was safe and the officers dealt with the male.
0:06:47 > 0:06:52What do you think he was doing? What did he say he was doing?
0:06:52 > 0:06:55- There was some damage to the kitchen door.- Right.- So he got in.
0:06:55 > 0:06:59Nothing was taken. Possibly got the wrong address.
0:06:59 > 0:07:03- And just had a little lie-down? - Absolutely.
0:07:03 > 0:07:09- If you find somebody sleeping on the sofa, just be quiet and phone the police?- Yes.- Thank you.- Thank you.
0:07:09 > 0:07:13Children often fall and suffer bumps and bruises when they're playing.
0:07:13 > 0:07:18Most of the time, they're not serious, but sometimes parents need to call 999.
0:07:18 > 0:07:21This call came from a children's playground.
0:07:21 > 0:07:23OK...
0:07:23 > 0:07:27An ambulance has pulled up alongside a busy park in Wokingham.
0:07:27 > 0:07:33Paramedic Andy Pope arrived just a few seconds earlier in the rapid response car.
0:07:33 > 0:07:38They go to the children's play area. A small girl is lying unresponsive on the ground.
0:07:38 > 0:07:40Her worried mother is by her side.
0:07:40 > 0:07:42OK, Emily, Mummy's here.
0:07:48 > 0:07:51Emily fell off the ladder on the slide.
0:07:51 > 0:07:54She cried out, but then seemed to suffer a fit.
0:07:54 > 0:07:56- It's all right, pumpkin.- OK.
0:07:56 > 0:08:00The first step is to give oxygen. It has an immediate effect.
0:08:00 > 0:08:04- It's all right, sweetie. - It's all right.
0:08:04 > 0:08:07The team quickly get on with their basic tests.
0:08:07 > 0:08:12Although her vital signs are normal, Andy is still worried about some of her reactions.
0:08:12 > 0:08:16- These people just want to look in your eyes.- It's all right.
0:08:16 > 0:08:22I'm concerned in case she... Her reactions are normal in terms of trying to not be involved with us.
0:08:22 > 0:08:26But other than that, I'm concerned because she's quite withdrawn.
0:08:26 > 0:08:31It may be postictal effects, but being as there's no history,
0:08:31 > 0:08:35- I think we just scoop and run. - Yeah, no worries.
0:08:35 > 0:08:41Mum Lisa has another daughter and a friend's three children to look after, so can't leave
0:08:41 > 0:08:48until help arrives. It gives the crew a chance to find out a little more about how Emily fell.
0:08:48 > 0:08:52How did she land? Did her head take the whole force of the fall?
0:08:52 > 0:08:55No, I would say it was the whole... She fell...
0:08:55 > 0:08:58- Bodily?- Bodily.- OK, bodily, not head.
0:08:58 > 0:09:01Emily is still looking groggy
0:09:01 > 0:09:07and Andy takes the opportunity to try to explain to Lisa what might be going on.
0:09:07 > 0:09:13It may be just the fact of the fall, she's suffered what we call temporary oxygen starvation.
0:09:13 > 0:09:17- Yeah.- Which basically in a small child can bring on...
0:09:17 > 0:09:23- A slight fit?- A seizure-type fit. It appears like a seizure. It's not a full-blown seizure.
0:09:23 > 0:09:29- It's just a reaction, the body's defence mechanism.- It's like a shock? - Yeah.- The body goes into a shock.
0:09:29 > 0:09:34- She's going into a protective measure now which is a body's normal reaction.- Right.
0:09:34 > 0:09:40I don't want to concern you unduly, but I think for safety's sake, we'll get her to A&E
0:09:40 > 0:09:44- and get her checked out by the paediatricians.- That's fine.
0:09:44 > 0:09:46- Are you happy for us to take her? - Yeah.
0:09:46 > 0:09:49- All right?- Good girl.- OK.
0:09:50 > 0:09:53- Have you got her?- Yeah.
0:09:53 > 0:09:57Lisa, with Emily in her arms, leads the procession to the ambulance.
0:09:59 > 0:10:02You've had a little bit of a shock. All right?
0:10:02 > 0:10:08Once inside, the little girl starts responding a lot more normally.
0:10:08 > 0:10:11- SHE STARTS TO CRY - You'll be going to bed.
0:10:12 > 0:10:16That's a good girl. That's a good sign.
0:10:16 > 0:10:18All right? That's a good sign.
0:10:19 > 0:10:24That's what I would be happy to hear, hear her crying, hear her complaining.
0:10:24 > 0:10:27That makes me feel a lot happier.
0:10:27 > 0:10:31When she's withdrawn and not making any noises, I start getting worried.
0:10:34 > 0:10:37All right, sweetie? There's a good girl.
0:10:38 > 0:10:44As Derek keeps Emily happy, ambulance technician Paul is going to collect a childminder
0:10:44 > 0:10:46to look after the other children.
0:10:46 > 0:10:49SHE CRIES LOUDLY Mummy's just coming.
0:10:49 > 0:10:52OK, sweetheart, OK.
0:10:52 > 0:10:55They start making progress calming her.
0:10:55 > 0:10:59It's all right. It's all a big shock for you, isn't it?
0:11:00 > 0:11:02Did you go down the slide before?
0:11:02 > 0:11:06- No.- Was that the first time, was it?- Yeah.- Oh, dear.
0:11:06 > 0:11:09You slipped on the step, didn't you? Never mind.
0:11:09 > 0:11:12- Oh, bless! - Now I'm a lot, lot happier.
0:11:12 > 0:11:16A lot happier. Her responses are quite normal.
0:11:16 > 0:11:18Mummy's coming!
0:11:18 > 0:11:24They're just waiting for Paul to return with the childminder before they can head off,
0:11:24 > 0:11:27but Andy is happy Emily is now well enough to wait.
0:11:27 > 0:11:33We're in a stable situation now. Things have bottomed out, so she's good.
0:11:33 > 0:11:39Lisa has now organised the other children and is free to travel with Emily in the ambulance.
0:11:39 > 0:11:43We'll pop this down. You can sit on there. If you have Emily in your arms...
0:11:43 > 0:11:47Mummy's going to give you a cuddle. How about that?
0:11:47 > 0:11:51So you don't have to be all on your own, Mummy will give you a cuddle.
0:11:51 > 0:11:54- SHE CRIES - Does that hurt?- Yeah.
0:11:54 > 0:11:59- Where does it hurt, sweetheart? - Where does it hurt, Emily? In your leg?
0:11:59 > 0:12:05It's all getting a bit too much for Emily, but these are all very healthy reactions.
0:12:05 > 0:12:08We'll put your sock back on. SHE CRIES LOUDLY
0:12:08 > 0:12:11We'll pop that back over you again.
0:12:13 > 0:12:19- Thank heavens for the composite rubber matting.- Is that what saved her?- Around that base.
0:12:19 > 0:12:26If that had been concrete or a hard surface, it could have been a whole different scenario.
0:12:26 > 0:12:32The ambulance can now head to hospital where Emily will undergo more tests,
0:12:32 > 0:12:38just to make sure the fit was caused by the accident and there are no other underlying problems.
0:12:38 > 0:12:41Don't apologise. That's what we're here for.
0:12:41 > 0:12:44The bump to Emily's head caused the first seizure.
0:12:44 > 0:12:50She had a couple more in hospital that they put down to a high temperature. She is now fine.
0:12:50 > 0:12:55Now, a 999 call where a mother and her baby daughter are in grave danger.
0:12:55 > 0:12:59It's late at night and Kirsty has been working on her laptop.
0:12:59 > 0:13:05She realises her flat is filling with thick smoke and within moments she's choking with heat and fumes.
0:13:05 > 0:13:09Her first instinct is to grab her baby, then she makes this call.
0:14:02 > 0:14:07And the operator Dawn Tindall has joined us to talk about that. She sounds terrified.
0:14:07 > 0:14:11Absolutely terrified. But she gave me the address of where she was.
0:14:11 > 0:14:13That is so important.
0:14:13 > 0:14:17So many people forget to give the address of the fire.
0:14:17 > 0:14:22They're so wrapped up in the moment. You've got to be worried about smoke damage to the baby's lungs.
0:14:22 > 0:14:28Absolutely. They are so small. It was important to get across to her what to do next -
0:14:28 > 0:14:33put something at the bottom of the door to stop the smoke from entering the room
0:14:33 > 0:14:38and get across the other side of the room to the window, open it, stay down low.
0:14:38 > 0:14:42And to ensure that... The smoke is at its least down there.
0:14:42 > 0:14:47If she opens the window, she can get some fresh air for both her and the baby.
0:14:47 > 0:14:50And you can also get her to signal.
0:14:50 > 0:14:56- Yes, it's so important.- It's difficult to know where someone is. - It helps the crews then.
0:14:56 > 0:15:02At the time I'm taking the call, the other members of the watch are telling the crew where she is.
0:15:02 > 0:15:06I told her to shake a sheet or a pillowcase out of the window,
0:15:06 > 0:15:11- so the firemen en route can say, "That's where she is." - Instant recognition.- Yeah.
0:15:11 > 0:15:15Dawn continued to talk to Kirsty and gave her specific instructions.
0:16:42 > 0:16:45Oh! Fortunately, Kirsty hadn't jumped.
0:16:45 > 0:16:49She had her baby in one hand, so had to put the phone down
0:16:49 > 0:16:53to open the window and carry out the instructions.
0:16:53 > 0:16:58Tony Giles from East Sussex Fire Service arrived on the scene. She saw you guys arriving.
0:16:58 > 0:17:01I have to thank the mobilising staff initially.
0:17:01 > 0:17:05The information they gave us as we left was extremely accurate
0:17:05 > 0:17:08and helped us locate the property very quickly.
0:17:08 > 0:17:15- We didn't have a great deal of time. - It was only just round the corner? - We arrived within 40 seconds.
0:17:15 > 0:17:20- It didn't give us a lot of time to focus our thoughts.- You just had to go straight at it?
0:17:20 > 0:17:26- It was a bit of a rush.- Hearing the information that you've got, it's amazing what the operators can do.
0:17:26 > 0:17:30Not only is she buying time for you, which is so important,
0:17:30 > 0:17:34but by identifying out the window, it gives you a spot to aim at.
0:17:34 > 0:17:38When we arrived on the scene, the street itself was smoke-logged.
0:17:38 > 0:17:44It's a very close street. There's a lot of smoke and we couldn't identify the property quickly,
0:17:44 > 0:17:49but by Dawn asking her to wave a sheet out of the window, that speeded the process up.
0:17:49 > 0:17:52- And you got her out of the window? - We did.
0:17:52 > 0:17:57We identified the window, put a ladder up to the flat roof just under the window,
0:17:57 > 0:18:02two fire-fighters went up there, forced the window open and brought her down.
0:18:02 > 0:18:06How close did she get to being seriously injured by the fire?
0:18:06 > 0:18:10Cos how long... How close did she get when you got her out?
0:18:10 > 0:18:14The two fire-fighters brought her down safely, her and the baby.
0:18:14 > 0:18:20I then took Kirsty and her baby to the ambulance. The two fire-fighters were left on the flat roof.
0:18:20 > 0:18:25I've turned around 30 seconds later, smoke was billowing out of that window, so it was a close call.
0:18:25 > 0:18:28So the time that Dawn bought you was crucial?
0:18:28 > 0:18:32- Very critical, yeah.- Thank you very much for coming in.- Thank you.
0:18:33 > 0:18:39Still to come on Real Rescues, a Spanish schoolteacher slips on a coastal path and breaks her leg.
0:18:39 > 0:18:43She's given painkillers, but then starts to panic.
0:18:44 > 0:18:47I've got you.
0:18:47 > 0:18:53We've met Zeke the police dog before. When we last saw him, he had just started training
0:18:53 > 0:19:00and was having a tough time, but he's now fully qualified and we're out with him on duty.
0:19:00 > 0:19:02Zeke, speak. ZEKE BARKS
0:19:02 > 0:19:08And we'll hear how a call from the White House saved a Thames Valley teenager.
0:19:09 > 0:19:14A busy main road has flooded and freezing temperatures have turned it to sheet ice.
0:19:14 > 0:19:20The result isn't hard to imagine - a series of accidents and a scene of chaos for the emergency services.
0:19:22 > 0:19:25It's 7am on a winter's day.
0:19:25 > 0:19:30There's been a heavy frost overnight and motorists are already counting the cost.
0:19:30 > 0:19:35Traffic cop Rob Tompkins is heading out to a two-car crash on a village road.
0:19:35 > 0:19:39They're fairly rural roads. We want to get there quickly
0:19:39 > 0:19:43to make sure nobody else crashes into them and causes damage or injury.
0:19:46 > 0:19:50Rob is met by Sergeant Spencer Wragg and a very glistening road.
0:19:50 > 0:19:55It doesn't take long for the police to work out what has caused this accident.
0:19:57 > 0:20:02The police are used to icy roads, but they rarely see anything as bad as this.
0:20:02 > 0:20:04The vehicles had no chance.
0:20:04 > 0:20:08On one side of the road, there's a badly damaged car,
0:20:08 > 0:20:14but it's the van on the other side of the road which reveals just how treacherous the surface is.
0:20:14 > 0:20:19It hit a garden wall with such force that the entire engine has been thrown out,
0:20:19 > 0:20:21landing on the pavement.
0:20:21 > 0:20:25Amazingly, the driver Alan is walking and talking.
0:20:25 > 0:20:31He is so stunned, he can't remember anything about the moment he came off the road.
0:20:31 > 0:20:37- I came through what I thought... All of a sudden, the wheel wobbled, so I must have hit the wall.- Ah, yes.
0:20:37 > 0:20:42The next thing, I'm here. I know it sounds pathetic, but that is genuinely...
0:20:42 > 0:20:48Don't worry about it. What's happened is your body's had a trauma. It's had a big shock.
0:20:48 > 0:20:52So what happens is the brain will switch off and it will reboot.
0:20:52 > 0:20:58You might find that within 48 hours, you do actually remember or you may never remember.
0:20:58 > 0:21:02It's not an issue, but it's not uncommon. You've had a huge impact.
0:21:02 > 0:21:05- And luckily, you're walking.- Yeah.
0:21:05 > 0:21:12The accident was witnessed by a Dutch tourist Jurgen who managed to escape unharmed.
0:21:12 > 0:21:15We were just witnessing three things at the same time.
0:21:15 > 0:21:21These two cars went crashing and a pedestrian went down and a cyclist went down.
0:21:21 > 0:21:23All at the same time in front of us.
0:21:23 > 0:21:29It looks like the end of the road for Alan's van and that's disastrous for his gardening business.
0:21:29 > 0:21:31Well, it's a write-off.
0:21:31 > 0:21:35No question about that. You're not going to repair that.
0:21:35 > 0:21:38Not a hope in hell's chance of repairing that.
0:21:38 > 0:21:40Ugh!
0:21:40 > 0:21:44Without his van, Alan can't transport his gardening tools.
0:21:44 > 0:21:48Losing it will make it very difficult for him to work.
0:21:48 > 0:21:51Strimmer, hedge cutter, chainsaw, that sort of stuff.
0:21:51 > 0:21:53Rakes, spades, shovels.
0:21:55 > 0:21:59That's going to hold your job up, isn't it?
0:21:59 > 0:22:02It's going to put me out of business!
0:22:03 > 0:22:06Unless I can recover quickly enough.
0:22:06 > 0:22:10The icy road is going to be closed for some time.
0:22:10 > 0:22:13A big clean-up operation is needed.
0:22:16 > 0:22:22Poor Alan as well. You wouldn't necessarily expect a call to come here from the White House
0:22:22 > 0:22:28- which saves a boy's life, but exactly that happened, Tamsin, didn't it?- It did indeed.
0:22:28 > 0:22:33- How did it happen then?- We had a young teenage boy in our area
0:22:33 > 0:22:37who was on a social networking site, speaking to a friend in America,
0:22:37 > 0:22:39who threatened to take his own life.
0:22:39 > 0:22:45That friend in America took it very seriously, went to the police and the call went to the White House?
0:22:45 > 0:22:50Yeah, the police in America didn't know what to do because it was over in the UK.
0:22:50 > 0:22:56The teenage boy's mother then spoke to one of her friends who actually worked at the White House.
0:22:56 > 0:23:01He gave her advice to contact the Metropolitan Police, so it came via the White House.
0:23:01 > 0:23:07They knew the school's name and they had a surname. How on earth did you manage to narrow it down?
0:23:07 > 0:23:11We use lots of intelligence systems on a day-to-day basis
0:23:11 > 0:23:17and using the surname and the general area of the school, we narrowed it down to eight to ten addresses.
0:23:17 > 0:23:20And then went door to door? What did you find?
0:23:20 > 0:23:26Every door we knocked on, we asked, "Do you have a son around this age and of this name?"
0:23:26 > 0:23:29One of the doors, we got a positive result.
0:23:29 > 0:23:33They thought their son was upstairs asleep in bed, as you would.
0:23:33 > 0:23:38And they went upstairs to find out that he had actually taken an overdose.
0:23:38 > 0:23:41And was OK because of that person in America?
0:23:41 > 0:23:46Yeah, they managed to find him in time, get an ambulance to him and he ended up fine.
0:23:46 > 0:23:51- It's worth putting the call in, wherever you are in the world. - Exactly.- Thank you.
0:23:51 > 0:23:58What an extraordinary story! Last year on Real Rescues, we met Zeke and his handler, PC Jim Hyman.
0:23:58 > 0:24:03At the time, Zeke was a new recruit and had just started his police dog training.
0:24:03 > 0:24:06It's fair to say it didn't come naturally to him.
0:24:06 > 0:24:08LOUD BARKING
0:24:08 > 0:24:13Put your hand in the bars. Let him smell your hand. If he's a bit mouthy, tell him to stop it.
0:24:13 > 0:24:17This was Jim's first meeting with Zeke, his new partner on the beat.
0:24:17 > 0:24:21I'm glad you're strong cos he's quite a lump, this one. OK?
0:24:21 > 0:24:26All I want to get out of today is you get a feel for the dog and the dog gets to know you
0:24:26 > 0:24:31before you start putting any commands into it or any compulsion into it.
0:24:31 > 0:24:36We're going for a walk. They get to know you and from now on, you'll do everything for them.
0:24:36 > 0:24:40They had 12 weeks' training together. It was a hard slog.
0:24:40 > 0:24:44Zeke really took to tracking as well as biting.
0:24:44 > 0:24:46Stand still! Stand still!
0:24:46 > 0:24:48And he wasn't bad at obedience.
0:24:48 > 0:24:51Down! Good boy.
0:24:51 > 0:24:55But he's a big dog and agility didn't come so naturally.
0:24:55 > 0:24:57Up! Good boy, good lad.
0:24:57 > 0:25:00Definitely room for improvement there.
0:25:00 > 0:25:06That was last July. Two months later, after a lot more hard work and persistence,
0:25:06 > 0:25:10Zeke became a full member of the Hampshire Police Force,
0:25:10 > 0:25:14licensed to police the streets and protect the public.
0:25:14 > 0:25:20Zeke and Jim have been called out to support local cops investigating a domestic violence incident.
0:25:20 > 0:25:25A woman has been knocked to the ground and the husband is acting belligerently towards the police
0:25:25 > 0:25:28when they try to arrest him.
0:25:28 > 0:25:32We'll get the dog out and sit the other side of the road.
0:25:32 > 0:25:36The presence of a police dog standing by should be a deterrent
0:25:36 > 0:25:39and stop things getting out of control.
0:25:39 > 0:25:44He's getting a bit resistant towards the officers, so we'll stand back and watch.
0:25:44 > 0:25:48The chap's getting upset because we've been called.
0:25:48 > 0:25:51He's claiming we're trespassing on his property.
0:25:51 > 0:25:53ARGUING
0:25:55 > 0:25:57The chap's just been arrested.
0:25:58 > 0:26:01Zeke, speak. ZEKE BARKS
0:26:01 > 0:26:07Zeke's bark will act as a warning. He's ready to move in if he's needed.
0:26:07 > 0:26:12'Can you update me on the female's condition and if an ambulance is required?'
0:26:12 > 0:26:17Yeah, 2-3 from the local unit. The female has been located at the address.
0:26:17 > 0:26:21- No ambulance required, I've been informed. Over.- 'Many thanks.'
0:26:21 > 0:26:24Jim's pleased with the way things have gone.
0:26:24 > 0:26:28Yeah, he did well there. He spoke when I needed him to.
0:26:28 > 0:26:32And the bloke knew he was there, so everyone's a winner.
0:26:32 > 0:26:36And here is Zeke now with Jim. Lovely to see him out at work there.
0:26:36 > 0:26:41Just tell us a bit about how you two are getting on. Is it quite a testing relationship sometimes?
0:26:41 > 0:26:45It can be. We're both stubborn, so it's a battle of wills.
0:26:45 > 0:26:49He'll decide if he's had enough and it's a bit of a battle.
0:26:49 > 0:26:53- What sort of thing? - Not doing as he's told sometimes.
0:26:53 > 0:26:58Feeding him can be a pain, grooming's a bit of a battle, bathing's even worse.
0:26:58 > 0:27:03The main one is getting him to come back. We need to have control of the dogs all the time.
0:27:03 > 0:27:07We work on it daily. We're getting there, but he's still so young.
0:27:07 > 0:27:13He's about two, isn't he? At the beginning, you thought he was a bit of a softie, but he's not actually?
0:27:13 > 0:27:17He's a big softie to look at, but he can look after himself and me.
0:27:17 > 0:27:21He's proved that two or three times, so I've got no worries about that.
0:27:21 > 0:27:27- What sort of thing, looking after you?- We had a large-scale public order incident in October.
0:27:27 > 0:27:33It led up to him biting a suspect, but I was worried that he wasn't going to do it at first.
0:27:33 > 0:27:37We had Southampton-Bournemouth football and that got a bit heated.
0:27:37 > 0:27:43- He was more than capable of looking after himself and other officers. - Which is exactly why he's there.
0:27:43 > 0:27:49It changes the atmosphere when you arrive with the dog. You said he's worth five police officers?
0:27:49 > 0:27:53An officer and one dog is a replacement for five police officers.
0:27:53 > 0:27:56It more than makes up for any loss in numbers.
0:27:56 > 0:28:01You turn up at a job, people see the van with the dogs, they don't tend to want to play.
0:28:01 > 0:28:05He's sort of treated in some ways as a dangerous weapon, isn't he?
0:28:05 > 0:28:08He is. The police use a conflict management model
0:28:08 > 0:28:12and deploying a dog is one level below discharging a firearm,
0:28:12 > 0:28:16- so you've got to be careful what situation you'll send him in.- OK.
0:28:16 > 0:28:19- Are you friends, the pair of you? - Very much so.
0:28:19 > 0:28:25It gets lonely in the van when you're doing 200 miles a night, so you find yourself talking to him.
0:28:25 > 0:28:29- I'm sure I've heard him talk back. - I'm sure you have. Jim, thanks.
0:28:29 > 0:28:31Ah, the wonderful Zeke there!
0:28:31 > 0:28:35Getting to an injured person isn't always as straightforward
0:28:35 > 0:28:39or as quick as the emergency services would like.
0:28:39 > 0:28:43In this case, they can't get close with an ambulance or a helicopter,
0:28:43 > 0:28:46so what do they resort to? A golf buggy.
0:28:46 > 0:28:51Ambulance medics Danny Milham and Olly Hunt are on their way to a walker
0:28:51 > 0:28:55who has fallen on a coastal path near Swanage lighthouse.
0:28:55 > 0:29:00The air ambulance has spotted her from the air, but can't land any closer.
0:29:00 > 0:29:04Air paramedic Simon Trenchard greets them at the car park.
0:29:04 > 0:29:10- How are we going?- We recced it from the air. She's fallen on a footpath. We think it's a twisted ankle.
0:29:10 > 0:29:12We can get everything off here.
0:29:12 > 0:29:18The only way to get there with the right equipment will be courtesy of this golf buggy.
0:29:18 > 0:29:21- We'll have to sit in the back? - You've got two seats.
0:29:21 > 0:29:27Somehow, they all pile in. The park wardens often use the buggy to get to and fro.
0:29:27 > 0:29:30But doubling up as an ambulance is a first.
0:29:30 > 0:29:34- They're all up there keeping warm because it is pretty exposed.- Yeah.
0:29:34 > 0:29:38She did pick one of the most exposed points on the path, unfortunately,
0:29:38 > 0:29:41to, uh...to slip.
0:29:41 > 0:29:47A party, including a rapid response paramedic, huddle round a stricken Teresa.
0:29:47 > 0:29:51She's a Spanish lady in charge of a school party.
0:29:51 > 0:29:56She's had a trip over here on the beach, well, on the side here, as you see.
0:29:56 > 0:30:00She's heard a crack in her ankle. Bottom of tib/fib, quite swollen.
0:30:00 > 0:30:05She's not in any pain when she's still, but it's building up a bit.
0:30:05 > 0:30:09Most of the schoolchildren were taken away to shelter from the wind.
0:30:09 > 0:30:15But before they can move Teresa or take a closer look at her injury, she needs some strong painkillers.
0:30:15 > 0:30:18- Hello.- Hello.- I'm Danny.
0:30:18 > 0:30:22- I'm Teresa.- Hi. Nice place to meet(!)
0:30:22 > 0:30:25No. Not at all.
0:30:25 > 0:30:30There's going to be a sharp scratch in your arm. I need you nice and still.
0:30:30 > 0:30:33The buffeting wind makes everything more difficult
0:30:33 > 0:30:37from putting in a cannula to working out where the helicopter can land.
0:30:37 > 0:30:42We're looking at popping it on the hillside here away from a mast.
0:30:42 > 0:30:48It's quite windy, so I'm going to speak to the pilot back on the cliff top to see if that will be an option.
0:30:48 > 0:30:54- And have a proper look...- Agh! - Oh, someone's touched your ankle.
0:30:54 > 0:30:59The dawning realisation that Teresa's stay in the UK is likely to be prolonged
0:30:59 > 0:31:01provokes animated Spanish chatter.
0:31:06 > 0:31:12Just a minute, guys. Can I speak to her just for a second? I'm going to give you the pain relief - morphine.
0:31:12 > 0:31:15- Have you ever had it before? - No, never. Is it necessary?
0:31:15 > 0:31:20You're in a bit of pain. We'll have to start moving the leg slightly,
0:31:20 > 0:31:25so this should hopefully make that a little bit more comfortable for you.
0:31:25 > 0:31:30Right, Teresa, just to complement that as well, this is some gas and air,
0:31:30 > 0:31:34a muscle relaxant that will take some of the pain away with the morphine.
0:31:34 > 0:31:37AIR HISSES Can you hear that noise? Sorry.
0:31:37 > 0:31:41I'd like you to just breathe this gas in. One of you hold this for her.
0:31:41 > 0:31:43Can one of you hold this for her?
0:31:43 > 0:31:46Nice, deep breaths for me.
0:31:46 > 0:31:51With Teresa otherwise occupied, the team can get a closer look at her injury.
0:31:51 > 0:31:53Her colleagues keep her informed.
0:31:53 > 0:31:55IN SPANISH:
0:31:57 > 0:31:59That's perfect. That's really good.
0:31:59 > 0:32:02But the language of pain is universal.
0:32:02 > 0:32:05- Nice, deep breaths.- Agh! - Nice, deep breaths.
0:32:05 > 0:32:08And it's clear Teresa is suffering.
0:32:08 > 0:32:13Around the lower part of the limb, you can see where my finger is just here,
0:32:13 > 0:32:18there's quite an obvious fracture on the distal tibia and fibula just there.
0:32:18 > 0:32:22This won't allow her to move that, so it's nice and firm.
0:32:22 > 0:32:24Can you get the scoop ready, mate?
0:32:24 > 0:32:30A slight break in the windy conditions gives the pilot the chance to make his approach.
0:32:31 > 0:32:35He has to skilfully land on uneven ground.
0:32:36 > 0:32:42The combination of morphine and laughing gas has eased Teresa's pain, but left her disorientated.
0:32:44 > 0:32:47No, you're not. I've got you.
0:32:49 > 0:32:54- No, I've got you.- No, you're OK. - I keep on breathing? - You keep breathing.
0:32:54 > 0:32:57- I feel sleepy.- Do you?
0:32:57 > 0:33:01- Yes.- Don't worry. You crack on and go to sleep.
0:33:01 > 0:33:06- I can sleep?- If you want to. You'll miss all the action though.
0:33:06 > 0:33:08- OK.- All right.
0:33:08 > 0:33:13- Teresa soon wakes up when it's time to move her.- Agh!- Ready, set, lift.
0:33:19 > 0:33:22Teresa, you're going to our bed now.
0:33:22 > 0:33:26Relax. Relax. Now we'll wrap you up warm, yeah?
0:33:28 > 0:33:34Safely on the helicopter stretcher, they can now wrap her up properly to shield her against the gusts.
0:33:34 > 0:33:39- OK.- It's a bit windy up there today, but you'll be with me and it'll all be safe.
0:33:39 > 0:33:44- Is your pain eased now on your leg? - I haven't got any pain.- Good. - I feel OK.
0:33:44 > 0:33:48- I'm Teresa.- You're Teresa?- Yes. - Nice to meet you.
0:33:48 > 0:33:51Ready, set, lift.
0:33:51 > 0:33:52Ooh!
0:34:04 > 0:34:10In five minutes' time, we'll be over in Poole. We'll have an ambulance to take you to the hospital there. OK?
0:34:10 > 0:34:12- That's all it is. Five minutes.- OK.
0:34:12 > 0:34:17How long Teresa will have to remain on these shores is yet to be decided,
0:34:17 > 0:34:23but without the helicopter, getting her up the hill and into hospital could have taken several hours.
0:34:23 > 0:34:29As it is, she'll be there even before Danny and Olly can get back to their ambulance.
0:34:29 > 0:34:34Teresa received treatment for her broken leg in the UK and later flew home to Spain to recuperate.
0:34:34 > 0:34:41One of the most rewarding sights for the animal rescue team is seeing a stricken animal get back to its feet
0:34:41 > 0:34:46after being pulled to safety, but for shire horse Bruno, it wasn't quite so easy.
0:34:46 > 0:34:52He spent a happy working life in Dorset, giving rides to tourists and ferrying brides to their weddings,
0:34:52 > 0:34:58but hopes for a quiet retirement were jeopardised when Bruno slipped down a steep bank into a ditch.
0:34:59 > 0:35:02This giant of a horse has been brought down.
0:35:02 > 0:35:06Try as he might, he cannot get out of the ditch.
0:35:06 > 0:35:12Bruno has exhausted himself. It's a cold, dark December afternoon. Everything is against him.
0:35:12 > 0:35:15We'd only just had the thaw
0:35:15 > 0:35:18from all the heavy snow before Christmas,
0:35:18 > 0:35:24so really some quite cold temperatures that he was now laying in exhausted
0:35:24 > 0:35:27and losing body temperature all the time.
0:35:27 > 0:35:33The strops are in place. The plan is to pull Bruno out of the ditch, then slide him to safety.
0:35:33 > 0:35:37The fire-fighters have already dug away the steep bank.
0:35:37 > 0:35:41Using long poles, the rescuers guide the lifting straps underneath him.
0:35:41 > 0:35:47Bruno may be tired, but he could still do a lot of harm to his rescuers with his hooves and legs.
0:35:47 > 0:35:51The vet has decided it is too dangerous to sedate Bruno,
0:35:51 > 0:35:56so the fire-fighters have to work carefully and keep well out of the kicking zone.
0:35:56 > 0:36:01If we sedate him heavy to get him out, he then will be unlikely
0:36:01 > 0:36:07to be able to stand of his own accord and I was concerned that if he didn't stand fairly quickly
0:36:07 > 0:36:11and he was down overnight, he then may not be able to stand again.
0:36:11 > 0:36:16I wanted him to have his best possible chance of standing once we got him out.
0:36:16 > 0:36:20Strops in place and with a sheet over his head to calm him,
0:36:20 > 0:36:26the fire-fighters set about hauling one ton of shire horse up a very steep bank.
0:36:27 > 0:36:31He just literally slid out because of the machinery plant that we had.
0:36:31 > 0:36:36That was powerful enough to handle his weight. We could prepare the ground, slide him out
0:36:36 > 0:36:41and he was clear of the ditch in a short space of time once that decision was taken.
0:36:41 > 0:36:46Bruno is out of the water, but certainly not out of danger.
0:36:46 > 0:36:52Now is the most critical time. He has to get to his feet to have any chance of survival.
0:36:52 > 0:36:56But Bruno isn't moving, even though he's not injured.
0:36:56 > 0:37:00It's devastating for his owner to see him like this.
0:37:00 > 0:37:03I expected him to just get up really.
0:37:03 > 0:37:07Once he'd got his orientation and realised he was on firm ground,
0:37:07 > 0:37:15I just expected to give him a few minutes, dry him off a bit and warm him up, then he'd probably get up.
0:37:15 > 0:37:18And when he didn't, it was...
0:37:18 > 0:37:22It was quite heartbreaking and upsetting.
0:37:22 > 0:37:25If Bruno doesn't stand soon,
0:37:25 > 0:37:30his enormous weight will start cutting off the blood supply to his muscles.
0:37:30 > 0:37:35The problem with large animals when they're down and they're encumbered
0:37:35 > 0:37:40is that the dependent muscle under their own body weight has an impaired circulation.
0:37:40 > 0:37:45Their weight cuts off the blood supply, so it's effectively a dead leg.
0:37:45 > 0:37:49And the bigger the animal, the more likely that is to be a problem.
0:37:49 > 0:37:54Certainly with him, his first chance of standing up was his best chance.
0:37:54 > 0:37:57Bruno appears to have given up, but the rescuers haven't.
0:37:57 > 0:38:01They try another way using a tractor and front loader.
0:38:01 > 0:38:05And they all wait with bated breath to see if it will work.
0:38:05 > 0:38:09It's very difficult to see a big, strong horse...
0:38:09 > 0:38:11so helpless.
0:38:11 > 0:38:13Sorry.
0:38:13 > 0:38:19But as he is lifted in the air, he makes no attempt to move his legs or prepare to stand.
0:38:19 > 0:38:22He looks too tired to move.
0:38:22 > 0:38:24They try a second time.
0:38:26 > 0:38:31The thing that was going through my mind mostly when they were trying to make him stand up
0:38:31 > 0:38:35was that he was just too tired to do it
0:38:35 > 0:38:41and the more they lifted him and tried to set him on his feet, the more tired he became.
0:38:41 > 0:38:45When he is lowered to the ground, he goes straight down.
0:38:45 > 0:38:50They're all willing Bruno to stand and try to push him into a better position,
0:38:50 > 0:38:55but not surprisingly, Bruno starts getting distressed and thrashing around.
0:38:56 > 0:39:00He'd gone past that point of exhaustion. His legs were buckling.
0:39:00 > 0:39:02We're in quite a difficult position.
0:39:02 > 0:39:07He's got the whole night ahead of him in what would be sub-zero temperatures,
0:39:07 > 0:39:10so it was unlikely he would have survived the night
0:39:10 > 0:39:14laying down exhausted in a field where he is already cold and wet.
0:39:14 > 0:39:19So they decide to carry him with the lifting equipment right into a nearby stable.
0:39:19 > 0:39:24Some very nice neighbours gave us some blankets and some towels
0:39:24 > 0:39:27and we got a horse rug and put it over him
0:39:27 > 0:39:31and some straw underneath that to keep him sort of nicely warm.
0:39:32 > 0:39:35The next 24 hours will be critical.
0:39:36 > 0:39:42If he was down all night, I didn't give him a lot of hope of being able to get up the next day.
0:39:43 > 0:39:45Poor Bruno.
0:39:45 > 0:39:50He was out of the ditch and in a warmer place, but the rescue wasn't over.
0:39:50 > 0:39:54He needed constant attention and monitoring through the night,
0:39:54 > 0:39:58but now at last, the celebrity horse is back on his feet.
0:39:58 > 0:40:03I was hoping against hope that I would turn up in the morning and he'd be stood up,
0:40:03 > 0:40:09but what I was really worried about was that he wasn't going to be alive.
0:40:12 > 0:40:16But against all the odds, Bruno was still alive the next day.
0:40:16 > 0:40:21And with a little more help and encouragement from his friends,
0:40:21 > 0:40:24he got up on his legs and stayed there.
0:40:24 > 0:40:28I've never felt so... I've never felt so elated in all my life.
0:40:28 > 0:40:33A few months later, he's back to peak condition and enjoying life in his field
0:40:33 > 0:40:35with his friends from the village.
0:40:35 > 0:40:39And they're only too glad to have their gentle giant back.
0:40:39 > 0:40:43- Aw!- I'm glad he's back. - Looking all majestic again.
0:40:43 > 0:40:48- Exactly. Bit like you. - I'm going over here. Do you know what this area's called?
0:40:48 > 0:40:52- The intelligence unit.- YOU are going over there?- Why is that a surprise?
0:40:52 > 0:40:56I'm allowed in the intelligence unit. We're coming to meet Zena.
0:40:56 > 0:41:02- Did you change your name to be Zena? - No, I was born Zena.- I thought it was a made-up Hollywood name.
0:41:02 > 0:41:05- For the Warrior Princess. - No, I'm Zena with a Z.
0:41:05 > 0:41:09You must've been pleased when someone came on the telly like that.
0:41:09 > 0:41:14- Luckily, I'd left school or it might have been more of an issue. - Have you got the outfit?- No.
0:41:14 > 0:41:19You get lots of calls in here, obviously, from all kinds of members of the public,
0:41:19 > 0:41:23some quite urgent and some not giving much information to go on.
0:41:23 > 0:41:26- You had a call like that? - I did, yes.
0:41:26 > 0:41:30I had a 999 call from a female who screamed, "Get the coppers quick!"
0:41:30 > 0:41:33They hung up and that was all we had.
0:41:33 > 0:41:36I tried to ring it back and there was no reply.
0:41:36 > 0:41:39- Obviously, it's a potentially urgent job.- Yeah.
0:41:39 > 0:41:45So the BT operator traced the line for me back to a small shop in the town centre.
0:41:45 > 0:41:49I still couldn't get hold of them on the phone, so I sent a job across
0:41:49 > 0:41:53for the radio operator to send the police units.
0:41:53 > 0:41:58When they got there, it was a small shop and just the shopkeeper by the till
0:41:58 > 0:42:01and didn't know anything about the police having been rung.
0:42:01 > 0:42:06He called out his colleague out the back of the shop and this lady came forward.
0:42:06 > 0:42:12He said, "Did you call the police?" She said, "Yes." She was quite sheepish.
0:42:12 > 0:42:15"You said, 'Get the coppers quick,' so I rang 999."
0:42:15 > 0:42:21He said, "No, I was just short of 1p and 2p pieces in the till. They were the coppers I needed."
0:42:21 > 0:42:22So...
0:42:22 > 0:42:25Boy, did she feel silly!
0:42:25 > 0:42:28- Zena, thank you very much indeed. - Thank you.
0:42:28 > 0:42:33- It just goes to show how easily you can make a mistake. - That's very funny.
0:42:33 > 0:42:37- They went there quickly. - That's true.- They got the coppers.
0:42:37 > 0:42:41Join us next time for more Real Rescues. We'll see you then.
0:43:07 > 0:43:11Subtitles by Red Bee Media Ltd