0:00:02 > 0:00:04Today on Real Rescues, some grass has caught fire,
0:00:04 > 0:00:06doesn't sound much but wait until you see this.
0:00:06 > 0:00:08It's throwing heat out at well over 1,000 degrees,
0:00:08 > 0:00:13melting road signs and the road surface itself.
0:00:13 > 0:00:14I was just so, so frightened,
0:00:14 > 0:00:17because I could see the way the fire was going
0:00:17 > 0:00:19and if they didn't stop it, we really were in trouble.
0:00:19 > 0:00:22And a seven-year-old boy acts beyond his years
0:00:22 > 0:00:25when his mum collapses at home, giving a 999 call-taker
0:00:25 > 0:00:27more than she bargained for.
0:01:04 > 0:01:06Hello and welcome to Real Rescues.
0:01:06 > 0:01:09This is the Abingdon Police Control Centre in Oxfordshire.
0:01:09 > 0:01:11The area they cover is vast.
0:01:11 > 0:01:13Millions rely on the skills of the people in this room.
0:01:13 > 0:01:16Today, we'll be spending time on the front line, with the police,
0:01:16 > 0:01:19ambulance, fire crews and Mountain Rescue
0:01:19 > 0:01:22as they respond to real emergencies.
0:01:22 > 0:01:24Let's get started on our first story.
0:01:24 > 0:01:27Thousands of tonnes of three-metre high elephant grass
0:01:27 > 0:01:29cut and stored in a field has caught fire.
0:01:29 > 0:01:33Now the wall of flames threatens to engulf a nearby country house.
0:01:33 > 0:01:36The fire is so hot that when the owner of the house
0:01:36 > 0:01:39walked down to take a look, her apron actually started to melt.
0:01:39 > 0:01:43The fight is on to save her home and contain this massive fire.
0:01:44 > 0:01:48Flames more than 12 metres high and 150 metres across.
0:01:48 > 0:01:51Looking like something from a movie, this is in fact
0:01:51 > 0:01:57a 2,200 tonne heap of elephant grass that is completely ablaze.
0:01:57 > 0:02:00Firefighters are struggling to stop it from spreading
0:02:00 > 0:02:04and endangering nearby homes, one of which belongs to Margaret Gibbons.
0:02:04 > 0:02:06I'd been doing some housework
0:02:06 > 0:02:08with my back to the conservatory.
0:02:08 > 0:02:12After a minute or two, I thought, "What's that crackling noise?"
0:02:12 > 0:02:15I turned round and all I could see was a huge wall of flame.
0:02:15 > 0:02:18I went outside and all I could see was flames again.
0:02:18 > 0:02:22I got halfway down the drive, I couldn't get any nearer.
0:02:22 > 0:02:24The first person I saw was Roger Smith.
0:02:26 > 0:02:28Seeing the size of his task,
0:02:28 > 0:02:33fire incident commander Roger Smith is trying to clear the area.
0:02:33 > 0:02:36He came towards me and said, "You must go back, you must go back.
0:02:36 > 0:02:37"It's too dangerous."
0:02:37 > 0:02:41She had a plastic apron on and believe you me,
0:02:41 > 0:02:45the plastic apron was starting to melt.
0:02:45 > 0:02:47I thought perhaps I'd better go back!
0:02:47 > 0:02:50Elephant grass grows up to three metres tall and is used
0:02:50 > 0:02:54as biofuel because of the extreme heat it creates when burning.
0:02:54 > 0:02:57I've been in the service for 45 years
0:02:57 > 0:03:01and I've never experienced a fire so intense.
0:03:01 > 0:03:06The heat, the radiated heat from it, was well over 1,000 degrees.
0:03:06 > 0:03:08Knowing they can't possibly stop the inferno,
0:03:08 > 0:03:11the fire crews work to contain it as much as possible.
0:03:12 > 0:03:16We needed a large supply of water.
0:03:16 > 0:03:19Appliances only carry just over 2,000 litres each
0:03:19 > 0:03:21and with a fire of that severity,
0:03:21 > 0:03:24that amount of water doesn't last very long.
0:03:24 > 0:03:28We found out that there was a pool approximately half a mile
0:03:28 > 0:03:32from the site which we could put the light pumping unit into
0:03:32 > 0:03:35and pump water down onto the fire ground.
0:03:35 > 0:03:37I've got an old wooden summerhouse
0:03:37 > 0:03:40and the hedge was on fire just four feet away from it.
0:03:40 > 0:03:43They were very good. They made sure a crew stayed on the lawn
0:03:43 > 0:03:44and was spraying the back of it.
0:03:44 > 0:03:49Over 50 firefighters have been involved and after three hours,
0:03:49 > 0:03:53they are confident they've stopped any chance of the blaze spreading.
0:03:53 > 0:03:57Their job now is to keep an eye on the heat to make sure
0:03:57 > 0:04:00it burns out safely overnight, but the events of the day
0:04:00 > 0:04:02are seared into Margaret's memory.
0:04:02 > 0:04:04I was just so, so frightened.
0:04:04 > 0:04:08So frightened because I could see the way the fire was going
0:04:08 > 0:04:12and if they didn't stop it, we really were in trouble.
0:04:12 > 0:04:16I love my garden. I'm thankful I've still got it.
0:04:16 > 0:04:19It's only thanks to our lovely firemen.
0:04:19 > 0:04:22Later in the programme, we'll look at the big forest fires
0:04:22 > 0:04:26that swept across the UK, and one in particular where firefighters
0:04:26 > 0:04:30used 20 miles of hosepipes to get it under control.
0:04:30 > 0:04:32Some accidents are so traumatic
0:04:32 > 0:04:34that the casualties just can't remember them.
0:04:34 > 0:04:37When two sisters are trapped in their car
0:04:37 > 0:04:39after it's collided side on with a large truck,
0:04:39 > 0:04:44one knows exactly what happened, the other can't remember a thing.
0:04:47 > 0:04:50PC Steve Wootton is fighting through the traffic
0:04:50 > 0:04:53after an emergency call has come in.
0:04:53 > 0:04:57I'm on the way to a two-vehicle road traffic collision.
0:04:57 > 0:04:59As I understand at this moment in time,
0:04:59 > 0:05:02we've got possibly one or two people trapped in the cars.
0:05:03 > 0:05:06He arrives at a scene of high activity.
0:05:06 > 0:05:08Doctor's here, everything is in place.
0:05:08 > 0:05:10They're just cutting the top off.
0:05:10 > 0:05:14A heavy collision between a truck and a Ford Fiesta
0:05:14 > 0:05:17has sent both vehicles careening across the road.
0:05:19 > 0:05:23The truck driver is shaken up and being examined for possible whiplash
0:05:23 > 0:05:28but the main concern is for the two women who need to be cut out of the car,
0:05:28 > 0:05:3124-year-old Sophie and her 18-year-old sister Zoe.
0:05:31 > 0:05:34Dr Steve Smallwood has been treating the pair
0:05:34 > 0:05:38who have both been fitted with neck collars.
0:05:38 > 0:05:40If a truck's involved in the accident
0:05:40 > 0:05:43then because it's bigger and heavier, there's more energy
0:05:43 > 0:05:47and you're far more likely to have serious injuries in your patients.
0:05:47 > 0:05:51Both the driver and passenger had a risk of fractures,
0:05:51 > 0:05:56broken bones in the spine, which if it's not handled correctly
0:05:56 > 0:05:58can cause a risk of paralysis.
0:05:58 > 0:06:01While the medical team treat the two casualties,
0:06:01 > 0:06:04Steve Wootton and his fellow police colleagues have acted quickly
0:06:04 > 0:06:06to help give the crew space to work in.
0:06:06 > 0:06:08We're going to close the road off
0:06:08 > 0:06:10because we've got ambulances arriving
0:06:10 > 0:06:12and we need to ensure they're safe
0:06:12 > 0:06:14and ensure the safety of everybody at the scene.
0:06:14 > 0:06:17And off camera, Steve will soon need his powers of reassurance
0:06:17 > 0:06:20when a distraught young woman called Claire approaches
0:06:20 > 0:06:24saying she's the girls' sister.
0:06:24 > 0:06:28- Which is your sister? - Both of them!- They're OK.
0:06:28 > 0:06:32- They're being looked after by a doctor and a paramedic.- Yes, yes.
0:06:32 > 0:06:37Don't panic, OK? They're taking the roof off. It's all precautionary.
0:06:37 > 0:06:42I'd just seen ambulances, fire engines, cars, people talking.
0:06:42 > 0:06:46Just ran to them as quick as I could run,
0:06:46 > 0:06:50got there and I couldn't breathe. Didn't have my inhaler with me.
0:06:50 > 0:06:52Gibbering wreck, crying, trying to explain to them
0:06:52 > 0:06:54that they're my two sisters.
0:06:54 > 0:06:58Whilst they reassure Claire, Dr Smallwood is most worried
0:06:58 > 0:07:00about the condition of the youngest sister.
0:07:00 > 0:07:03Zoe was most distressed
0:07:03 > 0:07:06and she had some bruising on her chest from the seat belt.
0:07:06 > 0:07:10She was also getting a lot of pain from around her pelvis and hips.
0:07:10 > 0:07:15We had to take precautions in case she had broken her pelvis,
0:07:15 > 0:07:18because if you do that, you get a lot of internal bleeding
0:07:18 > 0:07:20which is going to put her at risk.
0:07:20 > 0:07:23Steve has given Zoe morphine to help with the pain,
0:07:23 > 0:07:26but before they can risk moving her,
0:07:26 > 0:07:28the team need to fit her with a pelvic splint.
0:07:28 > 0:07:31A large Velcro bandage is tightened around the waist
0:07:31 > 0:07:35to try and hold any potential broken bones in place.
0:07:35 > 0:07:38In the meantime, Steve has another family member to comfort.
0:07:38 > 0:07:41The mother of the girls in the car has arrived.
0:07:41 > 0:07:44She's quite upset and I had to calm her down.
0:07:44 > 0:07:48She's going to see her daughters and hopefully give them reassurance.
0:07:48 > 0:07:50A former A&E nurse, Kerry knows
0:07:50 > 0:07:53she needs to appear strong for her daughters' sake.
0:07:53 > 0:07:57'As I got closer, I could see both girls were moving'
0:07:57 > 0:08:02and I could hear Zoe crying, so I knew she was at least breathing.
0:08:02 > 0:08:08I did calm a little and I managed to get on top of my emotions
0:08:08 > 0:08:12so I kind of put my nursing head back on.
0:08:12 > 0:08:17While Claire goes to Sophie, Mum tries to relax Zoe.
0:08:19 > 0:08:25'Sophie was coping, Zoe wasn't. She'd got rib pain.'
0:08:25 > 0:08:28If you're screaming and crying and you've got pain in your ribs,
0:08:28 > 0:08:31it makes that pain worse so it's kind of a vicious circle.
0:08:31 > 0:08:36Zoe and her sisters, mother and other sister, were all very calm
0:08:36 > 0:08:39despite the worry and the distress of it,
0:08:39 > 0:08:43and they helped calm Zoe and her sister down,
0:08:43 > 0:08:45which did help with managing them
0:08:45 > 0:08:48and getting them out of the car as comfortably as possible.
0:08:48 > 0:08:50The combination of family support
0:08:50 > 0:08:54and the pain-killing morphine taking effect means they can
0:08:54 > 0:08:58carefully ease Zoe from the car onto a long board and into the ambulance.
0:08:58 > 0:09:03Next, the same delicate procedure is repeated with Sophie,
0:09:03 > 0:09:05the team taking great care
0:09:05 > 0:09:09to keep her neck and back as straight as possible.
0:09:09 > 0:09:13Sophie and I work for an insurance company dealing with claims where
0:09:13 > 0:09:15people are in a motor accident and are injured.
0:09:15 > 0:09:21To be on the other side of the story was hard to get my head round.
0:09:21 > 0:09:25Hospital tests will confirm the exact nature of their injuries
0:09:25 > 0:09:27but considering they've been hit by a truck,
0:09:27 > 0:09:32the two sisters appear fortunate not to be more seriously hurt.
0:09:32 > 0:09:35All the same, it's been a distressing experience for the entire family.
0:09:35 > 0:09:40All you want to do is to give them a cuddle and tell them that they're going to be all right.
0:09:42 > 0:09:44They looked after my babies very well for me,
0:09:44 > 0:09:48because no matter how big and ugly they get, they're still my babies.
0:09:50 > 0:09:52Sophie's here with us now.
0:09:52 > 0:09:54We've just been watching that together, Sophie.
0:09:54 > 0:09:59- What's strange for you though is you literally can't remember one minute, can you?- Not a thing.
0:09:59 > 0:10:02It's like a bunch of cleaners have walked into my brain and gone,
0:10:02 > 0:10:05"Don't need to remember that. Let's just get rid of that.
0:10:05 > 0:10:07"A complete disaster, let's forget about it."
0:10:07 > 0:10:10Even watching it back, that moment where you're getting out of the car
0:10:10 > 0:10:12and all the rest of it, you didn't have a bang on your head
0:10:12 > 0:10:15- but no memory of it whatsoever?- No, we think my head's come into contact
0:10:15 > 0:10:19with the inside of the window because the inside of my face is all scratched
0:10:19 > 0:10:22but actually remembering things, I don't remember people talking to me.
0:10:22 > 0:10:25I just remember sensations like a fireman holding my head
0:10:25 > 0:10:28and the sounds of the saws on the car and stuff,
0:10:28 > 0:10:33but actual things about what happened, it's all a bit of a blur.
0:10:33 > 0:10:36And you've got a specific time missing as well?
0:10:36 > 0:10:40I just about remember getting into my car and starting to drive, which was about ten to eight.
0:10:40 > 0:10:43The first vague thing I remember is asking my sister,
0:10:43 > 0:10:46who turned up next to me, Claire, "What time is it?"
0:10:46 > 0:10:47She was like, "It's half past ten."
0:10:47 > 0:10:52I got into the car 10 minutes ago and I've lost over two hours' worth of time in my brain.
0:10:52 > 0:10:55- Just completely gone. - When you woke up in the car,
0:10:55 > 0:10:58- where did you think you were? - I thought I was on my sofa at home.
0:10:58 > 0:11:00I thought I'd fallen asleep in the middle of the day.
0:11:00 > 0:11:04"I've fallen asleep, I didn't want to do that! I don't recognise the wallpaper,"
0:11:04 > 0:11:07which was the truck embedded in the side of the car.
0:11:07 > 0:11:09This isn't my alarm tone, it's the horn going off
0:11:09 > 0:11:11and my sister screaming, going, "No, I'm in the car.
0:11:11 > 0:11:14"Why have I fallen asleep in the car?
0:11:14 > 0:11:16"That truck wasn't there before."
0:11:16 > 0:11:20It took a good 15-20 minutes to realise I'd been hit by a truck.
0:11:20 > 0:11:23What have the doctors said? Have they said it's a good thing
0:11:23 > 0:11:26- you don't remember things?- It's a coping mechanism for your brain
0:11:26 > 0:11:28to be able to take away a traumatic event.
0:11:28 > 0:11:31If you don't remember it, you can't stress over it.
0:11:31 > 0:11:34That's exactly what my brain's done to that. No need to remember that,
0:11:34 > 0:11:36we'll file that in the never need to remember section of the brain.
0:11:36 > 0:11:38That's it, it's gone forever, you think?
0:11:38 > 0:11:41I've had no snippets, no little bits of it coming back,
0:11:41 > 0:11:44not even flashbacks. Nothing, it's completely gone.
0:11:44 > 0:11:48- Complete static.- How extraordinary and brilliant as well. Thank you very much. Nick?
0:11:48 > 0:11:53Isn't the human body an absolutely fantastic thing, coping mechanisms like that?
0:11:53 > 0:11:56I wanted to introduce you to Graham. Here's Graham here.
0:11:56 > 0:11:59He's one of the control operators here. Can I interrupt you?
0:11:59 > 0:12:02- You're not on a call?- No. - Lovely. Tell us about...
0:12:02 > 0:12:05Before you were taking calls here, you were a police officer, yes?
0:12:05 > 0:12:07That's right, yeah.
0:12:07 > 0:12:10And when you were a police officer, you had an incident -
0:12:10 > 0:12:12we were talking about this earlier -
0:12:12 > 0:12:16where somebody recognised a boat was parked the wrong way in the river.
0:12:16 > 0:12:18I didn't even know you could park a boat the wrong way round.
0:12:18 > 0:12:21Nor did I until that day. It was one of my colleagues.
0:12:21 > 0:12:25He was out on patrol with the sergeant. He noticed that there
0:12:25 > 0:12:28was a rowing boat tied up the wrong way round on the River Thames.
0:12:28 > 0:12:31He realised there was something wrong,
0:12:31 > 0:12:33because he was quite good at his job.
0:12:33 > 0:12:37He decided to, very quickly, go around the other side of the river,
0:12:37 > 0:12:41cross the river, and investigate what he thought might well be
0:12:41 > 0:12:43a burglary at the cricket club.
0:12:43 > 0:12:48I was in the office, so I despatched another unit as well.
0:12:48 > 0:12:53Together they went there and found persons inside the cricket club...
0:12:53 > 0:12:56- In progress? - ..breaking into the machines.
0:12:56 > 0:12:59Whereupon there was a foot pursuit across the cricket ground...
0:12:59 > 0:13:02I love that expression! "Whereupon there was a pursuit."
0:13:02 > 0:13:05- Basically everyone legging it in every direction!- Absolutely, yeah.
0:13:05 > 0:13:08Across the cricket ground and one of the offenders
0:13:08 > 0:13:11went to try and get in his boat and missed.
0:13:11 > 0:13:14HE LAUGHS End up in the river?
0:13:14 > 0:13:17He did, he ended up in the river and promptly went to the bottom
0:13:17 > 0:13:19because he had all the coins in his pocket.
0:13:19 > 0:13:21Really? Pockets full of coins?
0:13:21 > 0:13:24Pockets full of coins from the machines, so he went to the bottom.
0:13:24 > 0:13:27I think he discarded some of those coins rather quickly.
0:13:27 > 0:13:29- Bobbed up to the surface? - Came back up, yeah,
0:13:29 > 0:13:33and was consequently arrested, as was the other offender.
0:13:33 > 0:13:35There you go. Thank you very much.
0:13:35 > 0:13:37I'll let you get back to your calls.
0:13:37 > 0:13:40I thought that was one of the most fantastic stories I'd heard.
0:13:40 > 0:13:43It's amazing what you can find out as you go around the office here.
0:13:43 > 0:13:45Moving on, on this programme we often hear children
0:13:45 > 0:13:49acting more calmly than adults. Listen to this call.
0:13:49 > 0:13:52Young Lee starts out sounding like the seven-year-old boy he is,
0:13:52 > 0:13:56but ends up handling the situation with the maturity of a grown man.
0:13:59 > 0:14:02CRYING IN THE BACKGROUND
0:15:19 > 0:15:21LAUGHING: Three kids, but not having any more.
0:15:21 > 0:15:23See, that's finished and done with!
0:15:23 > 0:15:24It's a light-hearted moment,
0:15:24 > 0:15:28but Jess knows that seven-year-old Lee now has to look after his mum.
0:16:37 > 0:16:39MURMURING
0:17:11 > 0:17:14The lovely call-taker you could hear there was Jess Parsons,
0:17:14 > 0:17:17who can't join us today, but I'm very pleased to say that Lee
0:17:17 > 0:17:22and Angie, and sister Georgia have been able to come along and join us today.
0:17:22 > 0:17:26If I start with Lee first, you were very good on that call, weren't you?
0:17:26 > 0:17:27Yeah.
0:17:27 > 0:17:31So how did you learn to do all that stuff and look after your mum?
0:17:31 > 0:17:34Well, my mum learned me when I was a baby.
0:17:34 > 0:17:39She learned me what I had to say and that, cos it was very important,
0:17:39 > 0:17:41so she told me what I had to say.
0:17:41 > 0:17:44It is very important. I wanted to ask you,
0:17:44 > 0:17:47did your mum talk about not having any more babies before?
0:17:47 > 0:17:49Cos you said that on the phone.
0:17:49 > 0:17:53Yeah, she says she's had three babies, what I said on the phone,
0:17:53 > 0:17:55and she said she'd just have three babies.
0:17:55 > 0:17:59- That's enough, is it?- That's enough. - The three of you is enough?
0:17:59 > 0:18:01- Does she say that a lot? - I don't know, really.
0:18:01 > 0:18:03But Georgia helped out.
0:18:03 > 0:18:07Georgia, what did you do to help out?
0:18:07 > 0:18:10I took Aaron upstairs to play in my room.
0:18:10 > 0:18:14Why did you? Because it wasn't just you in the room, was it?
0:18:14 > 0:18:16Who was up there with you?
0:18:16 > 0:18:18Um, my baby brother.
0:18:18 > 0:18:21Baby brother, who's how old? How old's the baby brother?
0:18:21 > 0:18:25- He's two.- He was one at the time.
0:18:25 > 0:18:28Extraordinary lad, like he knows everything about everything.
0:18:28 > 0:18:31Yeah. Yeah, very clever.
0:18:31 > 0:18:34You set out to teach him about this cos you knew you had this problem?
0:18:34 > 0:18:36Yeah, I think he was about three years old
0:18:36 > 0:18:38when we started teaching him,
0:18:38 > 0:18:41and he just took to it straightaway.
0:18:41 > 0:18:45Stuff like, "Can you role her over?" "I don't know. She's close to the door, I don't want to hurt her."
0:18:45 > 0:18:48- Yeah.- That's incredible, isn't it? - Yeah, it is.
0:18:48 > 0:18:50So what do you want to do when you grow up?
0:18:50 > 0:18:53- I'm going to live with my mum. - Oh, are you?
0:18:53 > 0:18:55- To look after her?- Yeah.
0:18:55 > 0:19:00- Ah, that's very nice. - Both of us are going to do it cos I said it in the first place.
0:19:00 > 0:19:03OK, and maybe you could be like an ambulance person or a doctor, what do you think?
0:19:03 > 0:19:06- Yeah.- You'll have to work hard at school.
0:19:06 > 0:19:07- I know.- Do you work hard at school?
0:19:07 > 0:19:10- Yeah.- All right. Thanks for coming in and talking to us,
0:19:10 > 0:19:13really lovely to talk to you all, and well done, you.
0:19:13 > 0:19:14Right, Louise?
0:19:14 > 0:19:16Now to a teenager as tough as they come.
0:19:16 > 0:19:2117-year-old Lyndzey hurt her ankle on a two-day hike through the Lake District.
0:19:21 > 0:19:23Unknown to her, she's broken it in two places,
0:19:23 > 0:19:26but soldiered on regardless.
0:19:26 > 0:19:29It's the next day, and the pain is so intense she can't move.
0:19:29 > 0:19:31It's a job for Mountain Rescue.
0:19:35 > 0:19:38SIREN WAILS
0:19:44 > 0:19:48It's mid-morning when Cockermouth Mountain Rescue Team get the call.
0:19:48 > 0:19:50They head out to Scarth Gap,
0:19:50 > 0:19:53a pass that rises over 1,000 feet above sea level.
0:19:53 > 0:19:58Every moment is captured on team leader Mike Park's helmet camera.
0:20:02 > 0:20:04The team know this terrain well.
0:20:04 > 0:20:0717-year-old Lyndzey is about halfway up the mountain
0:20:07 > 0:20:08and she can't carry on.
0:20:08 > 0:20:12They have to cover two miles uphill to get to her,
0:20:12 > 0:20:15carrying all their first aid and rescue equipment.
0:20:15 > 0:20:18We'll be carrying the casualty care sack
0:20:18 > 0:20:21to initially deal with the injuries,
0:20:21 > 0:20:26which will have splints in and the usual first aid kit.
0:20:26 > 0:20:28And we take an Entonox on the hill,
0:20:28 > 0:20:30which is nitrous oxide, a painkiller.
0:20:32 > 0:20:35A comfort sack, which is a big sleeping bag.
0:20:37 > 0:20:40It's rough terrain, but popular with hikers.
0:20:40 > 0:20:42Lyndzey was on a weekend scouting hike.
0:20:42 > 0:20:45Her ankle's so painful she just can't walk on it.
0:20:45 > 0:20:51As they climb higher, the bright spring weather starts to turn against them.
0:20:51 > 0:20:55They know only too well how quickly conditions can deteriorate.
0:20:57 > 0:20:59'It was a reasonably mild day,'
0:20:59 > 0:21:02in the valley, but once we were up at 1,000 feet
0:21:02 > 0:21:04it quite quickly turned cold.
0:21:04 > 0:21:07'We always have in the back of our minds that hypothermia
0:21:07 > 0:21:09'is going to be a secondary problem here.'
0:21:09 > 0:21:14It takes just 30 minutes to cover the two miles to the stricken hiker.
0:21:14 > 0:21:16Lyndzey's being looked after by two Scout leaders
0:21:16 > 0:21:19and some walkers who've stopped to help.
0:21:19 > 0:21:22Hi, Lyndzey, you all right? What have you done with it?
0:21:22 > 0:21:26Yesterday I fell loads of times and it hurt this morning,
0:21:26 > 0:21:29but I just carried on walking, came out anyway again,
0:21:29 > 0:21:31and I can't walk on it.
0:21:31 > 0:21:33Right, so you haven't actually fallen down on it,
0:21:33 > 0:21:37- you've just caught it, have you? - I fell down yesterday.
0:21:37 > 0:21:39It's taken a lot to stop Lyndzey in her tracks.
0:21:39 > 0:21:42She fell as she was competing in a walking team event.
0:21:42 > 0:21:48Despite the pain, she refused to let her friends down by stopping.
0:21:48 > 0:21:50'We started going up the first rock face in the morning,
0:21:50 > 0:21:55'and my ankle was really sore. I kept twisting it again and again.'
0:21:55 > 0:21:58It was just getting really unbearable.
0:21:58 > 0:22:01But I didn't say anything to my team members,
0:22:01 > 0:22:04because I knew that they'd want to stop, so I just carried on.
0:22:04 > 0:22:07An hour has passed since Lyndzey collapsed.
0:22:07 > 0:22:10She remembers how cold she was feeling.
0:22:10 > 0:22:14The grey clouds started coming on. It was something like a film,
0:22:14 > 0:22:17'it really was. It started to get really, really cold.
0:22:17 > 0:22:18'I was just sat there'
0:22:18 > 0:22:22and my fingers felt like they were going to drop off.
0:22:22 > 0:22:25'I had to keep borrowing clothes off people to try and keep warm.'
0:22:25 > 0:22:29I kept shivering. I was nearly crying at one point because I really was that cold.
0:22:38 > 0:22:40The mountain rescuers are well prepared.
0:22:40 > 0:22:43They set up a tent around her to reduce the risk of hypothermia.
0:22:50 > 0:22:53She's putting on a brave face, but there's every chance
0:22:53 > 0:22:57Lyndzey's ankle is broken, and it's extremely painful.
0:22:57 > 0:22:59'It was like a shooting pain'
0:22:59 > 0:23:02but it was continuous, it wouldn't go away.
0:23:02 > 0:23:05But then I did have a pain up my leg, as well.
0:23:05 > 0:23:08'I think that was just because I had been using my muscles a lot
0:23:08 > 0:23:13'in the last few days, so that sort of added to the pain.'
0:23:13 > 0:23:18My whole leg ached and my ankle pain just wouldn't go away. I just wanted it to stop.
0:23:20 > 0:23:22She's been given Entonox to help relieve the pain
0:23:22 > 0:23:25while Martin checks her ankle over.
0:23:25 > 0:23:29VOICE ON RADIO
0:23:29 > 0:23:32Martin is going to immobilise her leg in a splint
0:23:32 > 0:23:35before she's moved down the mountain,
0:23:35 > 0:23:37and that is going to hurt.
0:23:38 > 0:23:42Whenever we were talking to her explaining what kind of things
0:23:42 > 0:23:44we were going to do next and that it might be a little bit painful,
0:23:44 > 0:23:46she was quick to tell us she'd be fine,
0:23:46 > 0:23:48she'd grit her teeth and get on with it.
0:23:56 > 0:23:57Despite the pain,
0:23:57 > 0:24:01Lyndzey is able to appreciate her rescuers' sense of humour.
0:24:04 > 0:24:06'They were really calm.'
0:24:06 > 0:24:09All the men were really calm, really bubbly.
0:24:09 > 0:24:14'You know, trying to make light of the situation, as such.'
0:24:14 > 0:24:17Keep me calm, make sure they were still doing their job.
0:24:17 > 0:24:21But they were really nice, tried to make me laugh and giggle,
0:24:21 > 0:24:24just make light of the situation, really. They were lovely.
0:24:24 > 0:24:29The splint will prevent any more damage being done to the nerves
0:24:29 > 0:24:31and tissue in Lyndzey's leg,
0:24:31 > 0:24:36but she still has to travel 1,000 feet down the mountainside.
0:24:36 > 0:24:39She's going to have to put her trust entirely in the strength
0:24:39 > 0:24:43and experience of her rescuers to get her safely to level ground
0:24:43 > 0:24:45and the waiting ambulance.
0:24:47 > 0:24:48As we'll see later in the programme,
0:24:48 > 0:24:50they have a very unusual way of getting Lyndzey
0:24:50 > 0:24:54back down the mountain, and it's not the way they came up.
0:24:56 > 0:24:58Still to come on Real Rescues,
0:24:58 > 0:25:00a proud dad has his dedication put to the test
0:25:00 > 0:25:05when he's flattened by his own son at a basketball game.
0:25:05 > 0:25:07- How was the game going, any good? - Oh, don't talk about it.
0:25:07 > 0:25:11- Is this the guy that fell on you? - No, he's my son.
0:25:11 > 0:25:13Well, I hope it wasn't! Was it you?
0:25:17 > 0:25:20I want to introduce you to a chap called Nick Reck,
0:25:20 > 0:25:21who is a radio operator here.
0:25:21 > 0:25:25There are call takers, radio operators, all different titles.
0:25:25 > 0:25:28Nick's got a little story for us about an incident
0:25:28 > 0:25:30that happened on a farm with a stolen car.
0:25:30 > 0:25:32Yeah, that's right.
0:25:32 > 0:25:35It was a few weeks back. A gentleman had his car stolen from a farm.
0:25:35 > 0:25:38He turned around and saw the car driving off.
0:25:38 > 0:25:40- Literally saw it going away? - Yeah.- OK.
0:25:40 > 0:25:45The unusual thing about this was he was more interested in his dog
0:25:45 > 0:25:47that was in the car than the car itself.
0:25:47 > 0:25:49You would be, I suppose, wouldn't you?
0:25:49 > 0:25:51Yeah, so in the log it said,
0:25:51 > 0:25:53before we had any information about the car,
0:25:53 > 0:25:55the vehicle index and what have you,
0:25:55 > 0:25:57we got the fact the dog's name was Yogi.
0:25:57 > 0:26:00Important information! How do you go about tracking it down?
0:26:00 > 0:26:04He's obviously seen it go. Have you got any chance of catching it quickly?
0:26:04 > 0:26:10We captured the car about 30 minutes later on one of our ANPR cameras.
0:26:10 > 0:26:11And what's that?
0:26:11 > 0:26:14ANPR is like an Automatic Number Plate Recognition system.
0:26:14 > 0:26:17It takes photographs of number plates and then we can track
0:26:17 > 0:26:20the vehicle anywhere within the force where these cameras are based.
0:26:20 > 0:26:23So when you got the car, was the dog still with it?
0:26:23 > 0:26:25The dog was found about two hours later,
0:26:25 > 0:26:29a couple of miles away from the owner's house.
0:26:29 > 0:26:32Lovely, so the farmer and dog were reunited in the end?
0:26:32 > 0:26:34Fortunately they were, yeah.
0:26:34 > 0:26:36The thieves had seen the dog and kicked it out
0:26:36 > 0:26:39- before they were actually caught later on?- It looks that way.
0:26:39 > 0:26:42Well, a happy ending to the story, at least.
0:26:42 > 0:26:44That Automatic Number Plate Recognition system
0:26:44 > 0:26:46is a clever piece of kit that we can show you now.
0:26:46 > 0:26:48Louise is outside.
0:26:48 > 0:26:52What we've got here, Nick, is an undercover unmarked police car.
0:26:52 > 0:26:56It has a camera on board, also the ANPR computer, as well.
0:26:56 > 0:26:58And hopefully Matt can show me how it works.
0:26:58 > 0:27:00- Hi, Matt.- Hiya.
0:27:00 > 0:27:02OK, what do you do with this piece of kit then?
0:27:02 > 0:27:05This system records every number plate that goes past the car.
0:27:05 > 0:27:08It checks that number plate against a number of databases,
0:27:08 > 0:27:12so it'll tell you if there's no tax, if the car's uninsured,
0:27:12 > 0:27:15if it's known to police for any reason or if it's stolen.
0:27:15 > 0:27:19I've been out on one of these raids, the police did a roadblock, it's incredibly quick.
0:27:19 > 0:27:23We're going to try and demonstrate. We've got a car going to drive past,
0:27:23 > 0:27:25and we'll see how quickly it shows up here on the monitor.
0:27:25 > 0:27:27The car's going...
0:27:27 > 0:27:30And here it is. It's gone straight through.
0:27:30 > 0:27:31I couldn't read that number plate,
0:27:31 > 0:27:34but it's got a picture of it. What's it telling you?
0:27:34 > 0:27:37That's telling us that car that's just gone past is a stolen vehicle
0:27:37 > 0:27:39that has been used in a bank robbery in the High Street.
0:27:39 > 0:27:43We've done that for demonstration purposes, as we couldn't use the database today.
0:27:43 > 0:27:47Yes. It's checked that number plate against all the databases
0:27:47 > 0:27:50and it's saying that vehicle has been used for that offence.
0:27:50 > 0:27:53At which point you'd chuck me out the car and go and catch them?
0:27:53 > 0:27:55Yeah, if it was a real-life situation
0:27:55 > 0:27:58we'd go straight after it now, catch up with it and deal with it.
0:27:58 > 0:28:00It's also used, presumably, to find missing people?
0:28:00 > 0:28:04Yeah, if someone's missing, their vehicle can be added to the database,
0:28:04 > 0:28:07and if it goes past any police vehicles that have this kit fitted
0:28:07 > 0:28:09we can stop it and deal with them as necessary.
0:28:09 > 0:28:12- Very interesting. Thanks for showing me.- No problem.
0:28:12 > 0:28:15A fierce battle between two basketball teams has led
0:28:15 > 0:28:18to a broken bone, but it's one of the spectators, a loyal dad,
0:28:18 > 0:28:21who's been clobbered in action by the son he came to watch.
0:28:27 > 0:28:30Paramedic Danny Millen and his colleague Oliver Hunt
0:28:30 > 0:28:33have just arrived at Bournemouth University.
0:28:33 > 0:28:35The accident's happened in the sports hall,
0:28:35 > 0:28:38but the injured man's a little older than they're expecting.
0:28:38 > 0:28:41There's a basketball game going on, a 52-year-old male.
0:28:41 > 0:28:45A basketball player pretty much landed on him and he heard his clavicle snap.
0:28:46 > 0:28:50So it's a spectator, not a player, who's been injured.
0:28:50 > 0:28:53Although there is a basketball player in the office,
0:28:53 > 0:28:55it's his dad who's in agony.
0:28:55 > 0:28:59- What's happened? - I broke my collarbone, I think.- OK.
0:28:59 > 0:29:03Mark tries to make most of his son George's matches,
0:29:03 > 0:29:05but today he's seen a bit too much action.
0:29:05 > 0:29:08I was watching basketball and some big old bloke landed on me.
0:29:08 > 0:29:11So you were watching, and they've landed on you?
0:29:11 > 0:29:12Yeah, don't laugh already.
0:29:12 > 0:29:14I'm not laughing, it's serious.
0:29:14 > 0:29:17To add insult to injury, his son was partly to blame.
0:29:17 > 0:29:20'The supporters' bench is pretty close to a wall.'
0:29:20 > 0:29:24Basically, me and this guy go chasing after the ball,
0:29:24 > 0:29:27'and I dive for the ball and just miss it, and this guy tries'
0:29:27 > 0:29:29to save the ball from going out of bounds
0:29:29 > 0:29:31and ends up crashing straight into Dad.
0:29:31 > 0:29:34I think Dad just got caught between a bloke and a hard place, I suppose.
0:29:34 > 0:29:38So it's not surprising George is looking a little sheepish.
0:29:38 > 0:29:42Yeah, it's hurting where I think it snapped. I don't know.
0:29:42 > 0:29:45Right, we need to try and get...
0:29:45 > 0:29:47In that hand?
0:29:47 > 0:29:49Yeah, just a little bit, not bad. I just feel a bit sick.
0:29:49 > 0:29:53- Do you have any medical problems at all?- No.
0:29:53 > 0:29:57Every movement is agony but Danny needs to take a closer look.
0:29:57 > 0:29:59- I don't really want to bend it. - I know you don't.
0:29:59 > 0:30:01We're not going to get you to move it,
0:30:01 > 0:30:04we're just going to try and get your jacket.
0:30:04 > 0:30:07Mark can feel his collarbone moving freely, and it hurts.
0:30:09 > 0:30:12- I can't really do much to help. - Clicking around.
0:30:13 > 0:30:16Oliver holds the top of Mark's arm steady
0:30:16 > 0:30:20to stop the bone moving around. The pain is too much.
0:30:20 > 0:30:23Mark's happy to sacrifice his jumper.
0:30:23 > 0:30:27- You can cut it off, I don't mind. - You sure?- Yeah, it's an old jumper!
0:30:27 > 0:30:28The shirt I've had for ages.
0:30:28 > 0:30:30If it's not broken I'm in trouble now.
0:30:30 > 0:30:32Yeah! All this for nothing.
0:30:34 > 0:30:38But there's little doubt that Mark's diagnosed himself correctly.
0:30:38 > 0:30:40- And that's where the pain is, across there?- Yeah.
0:30:40 > 0:30:42'When we were sitting in the reception room'
0:30:42 > 0:30:47he was obviously hurt, but he was doing his usual jokey way, trying to make light of it.
0:30:47 > 0:30:52If you had to score that pain out of 10, 10 being the worst pain...
0:30:52 > 0:30:53Seven and a half.
0:30:53 > 0:30:55'You could tell he wasn't himself.'
0:30:55 > 0:30:57He was getting a bit green in the face
0:30:57 > 0:31:00and concentrating on the pain quite a lot, as well.
0:31:00 > 0:31:04- Have you ever had morphine before? - No.- Never? OK.
0:31:04 > 0:31:07They'll put his arm in a sling and then do some more checks.
0:31:10 > 0:31:13- How was the game going, any good? - Oh, don't talk about it.
0:31:13 > 0:31:16- Is this the guy that fell on you? - No, that's my son.
0:31:16 > 0:31:19Well, I hope it wasn't! Was it you?
0:31:20 > 0:31:21George is keeping shtum!
0:31:21 > 0:31:26Clearly not the right time to tell his dad exactly what happened.
0:31:28 > 0:31:29All right, is it?
0:31:29 > 0:31:34Yeah, it's fine. A little bit up, all the excitement.
0:31:34 > 0:31:38But that's all right, that means we can give you some painkillers.
0:31:38 > 0:31:44The family can't quite believe he's broken his collarbone watching, not playing.
0:31:44 > 0:31:48There's going to be a sharp scratch in your arm. Just relax it, OK?
0:31:49 > 0:31:53I think because you're in so much pain we'll give you some morphine
0:31:53 > 0:31:56just to ease that off, then we'll pop you on our chair.
0:31:58 > 0:32:01Do you feel light-headed now?
0:32:01 > 0:32:05- Not yet.- Not yet?! Are you expecting to, then?
0:32:05 > 0:32:07Just relax that arm, try and relax a bit if you can.
0:32:07 > 0:32:09I know it's easy for me to say.
0:32:09 > 0:32:11Now Mark has been given some intravenous pain relief,
0:32:11 > 0:32:14he's ready for the trip to hospital.
0:32:16 > 0:32:20It turns out that Mark's self-diagnosis was spot-on.
0:32:20 > 0:32:23'He snapped it clean in half. He got offered surgery'
0:32:23 > 0:32:27but turned it down. He thought, how often does he need to...?
0:32:27 > 0:32:30He's not a manual labourer, he doesn't need to carry stuff much,
0:32:30 > 0:32:32so he said as long as he can drive
0:32:32 > 0:32:36and it doesn't affect his golf swing, was the questions he asked the surgeon,
0:32:36 > 0:32:39and they said it should be fine, so he was pretty happy with that.
0:32:41 > 0:32:44And, with the help of a sling, time has healed his collarbone.
0:32:44 > 0:32:46Perhaps he sits on the second row now!
0:32:46 > 0:32:50Earlier in the programme, we saw how a grass fire threatened
0:32:50 > 0:32:52to set the surrounding countryside alight.
0:32:52 > 0:32:55Long, dry spells of hot weather can often lead to fires
0:32:55 > 0:32:57breaking out across the UK.
0:32:57 > 0:33:02Swinley Forest in Berkshire was the site of one of the worst fires since World War II.
0:33:02 > 0:33:06It took more than 300 firefighters from 12 forces
0:33:06 > 0:33:08to get it under control.
0:33:08 > 0:33:11Crews battled for nine days.
0:33:11 > 0:33:13Now, Olaf Baars, Deputy Chief Fire Officer,
0:33:13 > 0:33:15was one of the people behind that operation.
0:33:15 > 0:33:17I suppose when you're fighting a forest fire,
0:33:17 > 0:33:20as opposed to a street, the problem is access to water.
0:33:20 > 0:33:23- You have fire hydrants in streets but not in forests.- Absolutely.
0:33:23 > 0:33:26There are a couple of fire hydrants in Swinley Forest,
0:33:26 > 0:33:29but they're very low pressure, and that's unusual for a forest.
0:33:29 > 0:33:32In the end, we had to take water from much further afield.
0:33:32 > 0:33:33How far? And how do you get it there?
0:33:33 > 0:33:36Do you literally attach hoses, one to the next, to the next?
0:33:36 > 0:33:38Yes, but with intermediate pumps.
0:33:38 > 0:33:41We use national assets, so high-volume pumps that we set
0:33:41 > 0:33:45into the lakes at the Royal Military Academy in Sandhurst
0:33:45 > 0:33:49and ran these high-volume hoses over six and a half kilometres to the scene of the incident.
0:33:49 > 0:33:53- So how much hose did you use? - All told, through the incident,
0:33:53 > 0:33:56- we ran out 20 miles of high-volume pumping hose.- Unbelievable.
0:33:56 > 0:34:00Interestingly, with the pictures we were just seeing,
0:34:00 > 0:34:03when you get a fire on the surface that's not the end of it, is it?
0:34:03 > 0:34:05Oddly with a forest it burns underground, too.
0:34:05 > 0:34:08Absolutely. The forest is growing in peat and leaf litter,
0:34:08 > 0:34:12and that contains a lot of fuel, so the fire burns into the peat
0:34:12 > 0:34:15- and can emerge days later somewhere else.- Extraordinary.
0:34:15 > 0:34:17Also an interesting area for animals.
0:34:17 > 0:34:21They do say that if you burn a forest it's actually good for the forest long-term.
0:34:21 > 0:34:24Why isn't that the case in the area you were working in?
0:34:24 > 0:34:26In the case of Swinley Forest, this is commercial forestry,
0:34:26 > 0:34:29trees being grown for profit, and it's surrounded
0:34:29 > 0:34:31and criss-crossed by the built environment.
0:34:31 > 0:34:33There are towns to the north, to the south-east,
0:34:33 > 0:34:38and other large public buildings that actually come up to the forest,
0:34:38 > 0:34:40so in this case we had to put the fire out.
0:34:40 > 0:34:43Did your firemen see a lot of animal life around the forest?
0:34:43 > 0:34:46Absolutely, and there were snakes trying to escape
0:34:46 > 0:34:49- or get back in all the time, actually.- Really?- Yes.
0:34:49 > 0:34:53- How many snakes were there? Or were your firemen not very good- adders?
0:34:53 > 0:34:55HE LAUGHS
0:34:55 > 0:34:57I have no idea how many snakes there were!
0:34:57 > 0:35:01I've been planning that all day, to be honest with you.
0:35:01 > 0:35:06It's amazing that we seem to get a bit of sunny weather and we're in trouble with our forests.
0:35:06 > 0:35:08No, April was particularly dry.
0:35:08 > 0:35:10It was less than 50% of the normal rainfall,
0:35:10 > 0:35:13and the hottest April for 100 years.
0:35:13 > 0:35:15It's been a dry year thus far,
0:35:15 > 0:35:18and without sustained rain we could still be in trouble.
0:35:18 > 0:35:21- How do these fires start? - It's difficult to say.
0:35:21 > 0:35:24There are some fires started deliberately, some are accidental.
0:35:24 > 0:35:28- Who starts a fire deliberately? - That's not for me to determine.
0:35:28 > 0:35:32But there have been arrests in connection with fires in the Swinley Forest area.
0:35:32 > 0:35:35Seriously, don't mess about with fires in this kind of weather,
0:35:35 > 0:35:38because this puts your firemen at risk, doesn't it?
0:35:38 > 0:35:40You're endangering their lives.
0:35:40 > 0:35:44Not only firefighters. Remember Swinley Forest is a large area for recreation,
0:35:44 > 0:35:48and throughout the firefighting operation we had in Swinley Forest,
0:35:48 > 0:35:51we had to keep on getting people to leave the forest area
0:35:51 > 0:35:55who were coming to use the forest for recreation and just to see what was going on.
0:35:55 > 0:35:58All right. Thank you very much, Olaf. Louise?
0:35:58 > 0:36:01Let's take you back now to the Lake District and injured hiker Lyndzey.
0:36:01 > 0:36:04She's freezing cold, in pain and unable to move.
0:36:04 > 0:36:08Mountain Rescue have carried all their kit 1,000 feet up to help her.
0:36:08 > 0:36:14Now they have to get her back the quickest possible way, and that is straight down.
0:36:16 > 0:36:20I'll hold this end. It's just sticking on there.
0:36:20 > 0:36:22If you just get that top bit tight for a start.
0:36:22 > 0:36:24The Mountain Rescue team have decided
0:36:24 > 0:36:27that the quickest, most comfortable way down the mountain
0:36:27 > 0:36:29won't be by the path they all came up.
0:36:29 > 0:36:31'Going down the side of the hillside,'
0:36:31 > 0:36:36it's a lot steeper than coming down the path.
0:36:36 > 0:36:40And because I made the decision that we were going to slide down,
0:36:40 > 0:36:43it means we need to be in control of the stretcher at all times.
0:36:43 > 0:36:45OK. Ready to move?
0:36:47 > 0:36:50Gas and air is keeping the pain at bay
0:36:50 > 0:36:53while Lyndzey is secured on the stretcher.
0:36:53 > 0:36:57She's wrapped in a fleece sleeping bag to keep her warm.
0:36:57 > 0:36:58- Down on this side, Steve. - Bye, Lyndzey.
0:36:58 > 0:37:01- Bye. Thank you.- That's all right.
0:37:01 > 0:37:04We'll be sledging a bit with the rope.
0:37:04 > 0:37:07That means it's going to be sliding on the ground. OK?
0:37:07 > 0:37:09It might get a little bit rough, OK?
0:37:09 > 0:37:11It may get a little rough. It's going to be noisy.
0:37:11 > 0:37:13Don't worry about the noise, OK?
0:37:13 > 0:37:17But obviously if it feels painful, just shout out, OK?
0:37:17 > 0:37:20Because we can make it more comfortable. All right.
0:37:21 > 0:37:24- Hard as nails!- Yeah! Hard as nails from Barrow.
0:37:24 > 0:37:30We tie a 100 metre length of static rope
0:37:30 > 0:37:33onto the back of the stretcher and we'll belay that,
0:37:33 > 0:37:38that is put a device on there so we can control the spin
0:37:38 > 0:37:42in the rope as it descends the mountain.
0:37:42 > 0:37:45Lyndzey is completely in her rescuers' hands.
0:37:48 > 0:37:52I was scared that someone might let go because it was really steep.
0:37:52 > 0:37:57So I thought, "What if one of them loses their footing or I'm heavy?"
0:37:57 > 0:38:01That sounds stupid but I thought, "What if I'm too heavy for them and they let go?"
0:38:01 > 0:38:04I thought I was just going to go sliding down.
0:38:04 > 0:38:07'Everybody on the team is from a climbing background
0:38:07 > 0:38:11'and it's a fairly basic climbing skill.'
0:38:11 > 0:38:13It's not hard. Once you've set the belay
0:38:13 > 0:38:16it will take one person to monitor that rope.
0:38:16 > 0:38:20In a split second, they can put weight on the right angle on the device
0:38:20 > 0:38:25and everything locks up and the stretcher will be completely static on the hillside.
0:38:25 > 0:38:29The stone walls are a particular feature of this landscape.
0:38:29 > 0:38:32There's only one way to get to the other side.
0:38:33 > 0:38:36Whoa. Come on, guys. Keep it steady.
0:38:41 > 0:38:45Where the ground is just too rough to sledge Lyndzey down,
0:38:45 > 0:38:49there's no alternative but to carry her. It's a real team effort.
0:39:01 > 0:39:08'She was being incredibly brave. She was obviously in a lot of pain'
0:39:08 > 0:39:11but she was quite keen to tell us that she was a Barrow girl
0:39:11 > 0:39:14and was made of tough stuff and she could handle it.
0:39:18 > 0:39:22The last part of the journey is less steep and they're able
0:39:22 > 0:39:24to attach a single wheel under the stretcher
0:39:24 > 0:39:27to make things more comfortable for Lyndzey.
0:39:27 > 0:39:30After one, lift. Three, two, one, lift.
0:39:33 > 0:39:37'It takes a lot of weight off from the people carrying the stretcher'
0:39:37 > 0:39:42and it means that we can actually move a little bit faster.
0:39:44 > 0:39:47Throughout the journey, Mike constantly updates the control room
0:39:47 > 0:39:50so that all the emergency services are coordinated.
0:40:03 > 0:40:07When Lyndzey reached hospital, she was found to have not one
0:40:07 > 0:40:09but two fractures in her ankle.
0:40:09 > 0:40:11The pain would have been excruciating.
0:40:11 > 0:40:14She was in a cast and on crutches for six weeks.
0:40:14 > 0:40:17However, thanks to her rescuers,
0:40:17 > 0:40:20her memories of that day are not all bad.
0:40:20 > 0:40:23'From the minute they were there until the minute I left,'
0:40:23 > 0:40:28they tried to make me feel as good as I can in this situation.
0:40:28 > 0:40:31They really explained everything that was going on,
0:40:31 > 0:40:34so minimising my worries, really.
0:40:37 > 0:40:38I love them all.
0:40:41 > 0:40:44Oh, she loves you all! How did you feel about that?
0:40:44 > 0:40:47- How did she cope on that rescue? - She was fantastic.
0:40:47 > 0:40:49She was really, really good-humoured throughout.
0:40:49 > 0:40:51- Yeah, yeah, real star.- Excellent.
0:40:51 > 0:40:55Are they always good-humoured like Lyndzey when you meet people in those situations?
0:40:55 > 0:40:58We try to make it that way. Definitely try to make it that way.
0:40:58 > 0:41:03It really helps. You brought some kit here. We saw this used earlier, this tent.
0:41:03 > 0:41:06So what, you just throw it over yourselves, literally?
0:41:06 > 0:41:09Yeah, it's a tent sack and once we're with the casualty,
0:41:09 > 0:41:12pull this over the top of the casualty and as many team members
0:41:12 > 0:41:15as we can get under and very quickly you get a good temperature inside.
0:41:15 > 0:41:20- So good that actually your sweat was dripping onto her.- Yeah, 'fraid so!
0:41:20 > 0:41:23- But that does help with hypothermia. - Absolutely. Yeah.
0:41:23 > 0:41:25Talk about the stretcher as well.
0:41:25 > 0:41:28- This is quite a snazzy piece of kit you've got.- Yeah.
0:41:28 > 0:41:30It's a Mark 6 MacInnes stretcher.
0:41:30 > 0:41:33It's a jack-of-all-trades stretcher for us.
0:41:33 > 0:41:35It goes down the side of a cliff,
0:41:35 > 0:41:38down the side of a hillside or winched up in the helicopter.
0:41:38 > 0:41:41And pretty undamageable, is it?
0:41:41 > 0:41:44It's had a bit of stick, this one. It's ten years old now.
0:41:44 > 0:41:46How many people has it rescued?
0:41:46 > 0:41:49It'll have had about 400-500 people on board.
0:41:49 > 0:41:52Incredible. Do you enjoy this job?
0:41:52 > 0:41:54You seem to. You have a great sense of humour, you guys.
0:41:54 > 0:41:57We wouldn't do it unless we enjoyed it.
0:41:57 > 0:41:59We get nothing but pleasure out of it, really.
0:41:59 > 0:42:02Yeah, it's what it's all about.
0:42:02 > 0:42:06And we saw you going up that very steep hill and going down the steep hill.
0:42:06 > 0:42:08You were the person who makes all the decisions?
0:42:08 > 0:42:12The team makes its own decisions. I just guide it on its way.
0:42:12 > 0:42:15A quick question. Did you say you get into the tent
0:42:15 > 0:42:17to create heat to keep people warm?
0:42:17 > 0:42:22Yeah. It's a big box affair, so one person stands in the four corners
0:42:22 > 0:42:25- and acts as a tent pole. - That's brilliant.- Very clever.
0:42:25 > 0:42:28Would you fancy being carried down a mountain on one of these?
0:42:28 > 0:42:32- By these two? Definitely! - You and half the ladies watching!
0:42:32 > 0:42:34And my friend Dmitri, I think!
0:42:34 > 0:42:37We've run out of time unfortunately. We have so much more to talk about.
0:42:37 > 0:42:40- We'll see you next time for more Real Rescues.- Bye.
0:42:50 > 0:42:53Subtitles by Red Bee Media Ltd