0:00:02 > 0:00:07Today on Real Rescues, a fire's raging in a grocers shop. The front has been blown out by an explosion
0:00:07 > 0:00:09and there are people in the flat upstairs.
0:00:09 > 0:00:15It was like a bomb blast. When I came out from my room, there was smoke, I can't see nothing.
0:00:15 > 0:00:18And a night out by the sea goes dramatically wrong
0:00:18 > 0:00:22when a man falls head first between a wall and a beach-hut.
0:00:59 > 0:01:02Today we are at the South Western Ambulance Control Centre.
0:01:02 > 0:01:06They've got a fleet of over 500 emergency vehicles at their disposal
0:01:06 > 0:01:11and the team here are trained to deal with every sort of medical emergency.
0:01:11 > 0:01:14Recently some of the team handled a major incident
0:01:14 > 0:01:19after an open-topped double-decker bus overturned with more than 30 people on board.
0:01:19 > 0:01:21We'll be hearing more about that later on.
0:01:21 > 0:01:27Now, the unpredictable nature of fire means that crews never know exactly what they are rushing into.
0:01:27 > 0:01:32In this rescue, firefighters are called to a fierce fire at a shop in a terrace.
0:01:32 > 0:01:37There's been an explosion and it's not just the people living upstairs who are at risk.
0:01:37 > 0:01:41'5am, Southampton city centre.
0:01:41 > 0:01:44ALARM BLARES
0:01:44 > 0:01:47'White Watch are out on call.
0:01:48 > 0:01:51'There's a fire in a shop.
0:01:54 > 0:01:57'So serious, they're sending two crews.
0:02:00 > 0:02:05'It's just round the back of their station. They get there in just three minutes.
0:02:08 > 0:02:11'The flames have engulfed the ground floor.
0:02:12 > 0:02:19'The shop had been locked up, but now the entire shuttered front is detached and flat on the ground.
0:02:20 > 0:02:24'It's making it easier for the firefighters to tackle the flames.
0:02:24 > 0:02:28'Just as well. People do live in the flat upstairs.
0:02:30 > 0:02:35'Paul Harcourt is in breathing apparatus and gets up very close.
0:02:35 > 0:02:39'Standing on the shop front, he can aim the jet straight at the flames.
0:02:40 > 0:02:44'350 litres of water a minute comes out of a jet.
0:02:44 > 0:02:47'It will empty the fire engine quickly.
0:02:47 > 0:02:51'Luckily, they can access a high-pressure mains supply nearby.
0:02:52 > 0:02:55'Alex Snook joins Paul with another jet.
0:02:55 > 0:03:01'It's like having two water cannons and they soon start to knock back the flames.'
0:03:01 > 0:03:04'Right, come on, people!
0:03:04 > 0:03:09'Watch manager Shaun Cheeseman needs to get a crew upstairs as soon as possible.
0:03:09 > 0:03:12'The flat has two tenants and they may be trapped.'
0:03:12 > 0:03:15I spoke to a neighbour who was stood adjacent to the property
0:03:15 > 0:03:19and asked him if there was anyone upstairs and he couldn't be sure.
0:03:19 > 0:03:21So I committed another crew to look for persons.
0:03:21 > 0:03:27'Matt Broomby and Will Brierton have no idea what they might be facing upstairs.
0:03:27 > 0:03:32'With breathing apparatus and a hose, they navigate the dark, smoke-filled stairs
0:03:32 > 0:03:34'up the side of the burning shop.
0:03:34 > 0:03:41'Their colleagues Paul and Alex venture inside the shop now the flames have been knocked back.'
0:03:41 > 0:03:43The first crew had to deal with a lot of congestion.
0:03:43 > 0:03:46This was a food type shop
0:03:46 > 0:03:49which was crammed to the rafters with stuff in the aisles
0:03:49 > 0:03:53and cages that are normally out during the day and dragged in at night time,
0:03:53 > 0:03:56so they had a lot of stuff to wade through. In a common shop,
0:03:56 > 0:04:01you're going to get aerosol cans and things like that, so they're working in very arduous conditions.
0:04:01 > 0:04:04Hoses are always getting stuck somewhere or other
0:04:04 > 0:04:08so you need extra crews to actually help them pull the hose through the building.
0:04:08 > 0:04:12'The team in the flat open the windows to get rid of the thick black smoke.
0:04:12 > 0:04:16'They'll search every part of the building for anyone who may be trapped.'
0:04:16 > 0:04:20It was a very unstable area. All the crews were made aware
0:04:20 > 0:04:22that some of the floor spaces had been weakened
0:04:22 > 0:04:24and in some areas holes had appeared.
0:04:24 > 0:04:28There was still a necessity to search around the rest of the building.
0:04:28 > 0:04:32We will look everywhere that a person could potentially hide.
0:04:32 > 0:04:37Particularly with children, they may hide under a bed or in a cupboard and hope the problem goes away.
0:04:37 > 0:04:41Unfortunately, it doesn't, and so we have to be mindful of where they might hide.
0:04:41 > 0:04:46- Have we got anything from upstairs yet?- No.- Can you try and locate the team upstairs?
0:04:46 > 0:04:50'Shaun's also worried about the houses along the road.
0:04:50 > 0:04:55'This is a terrace. The gases could've spread along the roof space.'
0:04:55 > 0:04:59Get a short extension ladder, up into the loft space.
0:04:59 > 0:05:01- I'll check that and get back to you. - Yeah? All right.
0:05:01 > 0:05:07'Neighbours have been evacuated from their homes but a tiny baby has had a narrow escape
0:05:07 > 0:05:11'after smoke travelled along the roof and down into a bedroom.'
0:05:11 > 0:05:16A neighbour came out two doors up from the premise who said that their young baby was coughing.
0:05:16 > 0:05:20It was only about three months old. They had smoke in their premise.
0:05:20 > 0:05:24The young baby was taken to the ambulance and was suffering from smoke inhalation.
0:05:24 > 0:05:28'The baby's being given oxygen and is recovering well.
0:05:28 > 0:05:31'Shaun's found out how the smoke managed to travel so far.'
0:05:31 > 0:05:34Although this is all terraced premises,
0:05:34 > 0:05:38there was no separation in the loft space itself. It was just one big open space.
0:05:38 > 0:05:44Unfortunately, that would allow smoke travel, or even fire travel if it got up there, into other premises.
0:05:45 > 0:05:48'They're still waiting to hear no-one is trapped upstairs.
0:05:48 > 0:05:51'At last, Matt and Will emerge from the building.'
0:05:51 > 0:05:56- There's definitely nobody in there? - 'It's good news.'
0:05:56 > 0:06:00There's a flat with a couple of locked doors, but there are no casualties.
0:06:00 > 0:06:05So we've opened a few windows to ventilate and that was our role.
0:06:06 > 0:06:10'The firefighters can now concentrate on finding out what caused the fire
0:06:10 > 0:06:12'and what blasted off the shop front.'
0:06:12 > 0:06:17They're just hitting a few damp spots and I'm looking shortly to get lighting and a fan in there
0:06:17 > 0:06:21so we can actually start to look at the investigation side of things.
0:06:21 > 0:06:23We've got Fire Investigation en route as we speak.
0:06:23 > 0:06:27'All the indications are it was started deliberately.
0:06:27 > 0:06:32'But at this point, the firefighters are unaware that the upstairs tenants
0:06:32 > 0:06:35'and the crews have had a very narrow escape.'
0:06:36 > 0:06:39Later we'll find out just what caused such a massive explosion.
0:06:39 > 0:06:42- Before that, I want to talk to Erica. Are you OK to chat?- Yep.
0:06:42 > 0:06:46About a little boy who had an accident on his scooter. What happened?
0:06:46 > 0:06:48I think he must have been on his way to school
0:06:48 > 0:06:52and Mum phoned to say that
0:06:52 > 0:06:55a car had come really fast down the road
0:06:55 > 0:06:57and hit her little boy.
0:06:57 > 0:07:00And the car had disappeared, so hit and run accident.
0:07:00 > 0:07:03So we get into the call and she's giving us all the details
0:07:03 > 0:07:07and the little boy's crying in the background. We thought he'd been hurt seriously.
0:07:07 > 0:07:11And it turns out he was more upset about his scooter being mown over
0:07:11 > 0:07:13than he was about his foot injury. SHE LAUGHS
0:07:13 > 0:07:19Does that happen often, that people are more concerned about... Dogs we were talking about before.
0:07:19 > 0:07:24It does happen occasionally. And when you hear it, you feel like you want to go and buy him a new scooter
0:07:24 > 0:07:28- or whatever the incident is, but obviously we can't do that. - Not on every case!
0:07:28 > 0:07:31Yeah, it's really sad when something like that happens.
0:07:31 > 0:07:36- I think he'd had it for his birthday and it was his first run out on the way to school.- Oh, was he OK?
0:07:36 > 0:07:39He was fine, yeah. He was taken to hospital for a check-up.
0:07:39 > 0:07:43- But the scooter was totally ruined. - What a shame. Nick.
0:07:43 > 0:07:48It was a Friday night when Tom and his mates went out on the town in Lyme Regis.
0:07:48 > 0:07:51They wanted to get to one last pub before closing.
0:07:51 > 0:07:55So they took a diversion - over the top of a row of beach huts.
0:07:55 > 0:07:58That's when it went horribly wrong.
0:07:58 > 0:08:02Tom fell, ending up wedged head-first between a beach hut and the beach wall.
0:08:02 > 0:08:06He's in real trouble. His friend Max made this 999 call.
0:09:04 > 0:09:06HE WEEPS
0:09:23 > 0:09:25Max is clearly shaken.
0:09:25 > 0:09:28He has realised he needs to do something to help Tom breathe.
0:09:28 > 0:09:32He hands the phone to his friend Joe who continues the call.
0:10:28 > 0:10:31Joe goes to find the rapid response vehicle
0:10:31 > 0:10:35and hands the phone back to Max, who by now has regained his composure.
0:11:05 > 0:11:09And the voice you're hearing there is Ali Keay who's a call handler.
0:11:09 > 0:11:14He sort of went into... Oddly, he became more frightened as he got into it.
0:11:14 > 0:11:17- You have a term for that. - Yeah, we call it a refreak.
0:11:17 > 0:11:20It's when somebody who's removed themselves from the scene
0:11:20 > 0:11:23who then goes back to the situation,
0:11:23 > 0:11:26sees it all again and it just sets them off into a panic again.
0:11:26 > 0:11:29- And this is a regular occurrence? - It can happen, yes.
0:11:29 > 0:11:33Why do you think it was happening? Why do you think he lost the plot at that stage?
0:11:33 > 0:11:35It's his best friend he's seen in such a state.
0:11:35 > 0:11:38So it's his best friend and knows he needs to help him
0:11:38 > 0:11:42and seeing his friend in such a mess, it just set him off again.
0:11:42 > 0:11:47So you can understand it, but by the same token, you've got to get him to start working on his friend,
0:11:47 > 0:11:52so you're very firm with him and you said, "If you can't do this, give the phone to somebody who can".
0:11:52 > 0:11:56It's advisable to find out if there is somebody else there that can help.
0:11:56 > 0:12:00If somebody is panicking that much, find out if somebody else can help.
0:12:00 > 0:12:03OK. Well, let's introduce you to...
0:12:03 > 0:12:07Would you like to come in and introduce yourself? Come and join in.
0:12:07 > 0:12:10- You sounded terrified. - I was. Absolutely petrified.
0:12:10 > 0:12:14You just don't think something like this will happen to you.
0:12:14 > 0:12:20Yeah. This is Max, by the way, who was making the call. This is who you heard having a "refreak".
0:12:20 > 0:12:22Yeah, it was. As I said, you just...
0:12:22 > 0:12:26It was a night out, it was all going perfectly well, laughing, chatting
0:12:26 > 0:12:30and just a freak incident like this and before you know it,
0:12:30 > 0:12:33it's a complete catastrophe.
0:12:33 > 0:12:36I think I overheard you saying, "He's dying".
0:12:36 > 0:12:38You were convinced he was dying or dead.
0:12:38 > 0:12:43Absolutely. He wasn't breathing so as far as I was concerned, he was dead.
0:12:43 > 0:12:48It was either instant death or if we could manage to get him breathing,
0:12:48 > 0:12:52then it could've been brain injury, he could've been paralysed.
0:12:52 > 0:12:55- You just don't know.- You just signalled towards him there.
0:12:55 > 0:13:00Let's get Tom in here to come and say hello. Tom, not the best idea you ever had
0:13:00 > 0:13:03to jump across the roofs of these beach huts.
0:13:03 > 0:13:07- How much do you remember of the accident itself? - Er, nothing, really.
0:13:07 > 0:13:11- Nothing at all?- I remember leaving the pub, er, briefly,
0:13:11 > 0:13:15sort of vague memories, and then waking up in hospital two days later
0:13:15 > 0:13:19and not knowing where I was and not knowing what had happened.
0:13:19 > 0:13:22Do you know it took eight men to move that beach hut to get you out?
0:13:22 > 0:13:25Yeah. Stupid place to fall really, isn't it?
0:13:25 > 0:13:29Yeah. How was it then, trying to get eight people to...
0:13:29 > 0:13:31Well, that's the thing.
0:13:31 > 0:13:35When I realised that he'd fallen off the beach hut, it was actually getting to him.
0:13:35 > 0:13:40The space was so small, you could only get one person in there at a time,
0:13:40 > 0:13:43so as soon as the first response turned up,
0:13:43 > 0:13:46there was only one paramedic that could get there.
0:13:46 > 0:13:49So it was only when the fire service turned up
0:13:49 > 0:13:51and some guys helped us move the hut,
0:13:51 > 0:13:55then we could organise more of a team to work on Tom.
0:13:55 > 0:14:00- You must have been very pleased when you saw the RAF helicopter turn up to take him away.- Yeah.
0:14:00 > 0:14:05- It's like international rescue when all of these emergency services come.- Yeah, it's fantastic.
0:14:05 > 0:14:10- The first response were there within four minutes, which is incredible. - How was Ali with you on the phone?
0:14:10 > 0:14:15- You were listening back to it there. - Yeah, listening back, going through my mind was,
0:14:15 > 0:14:19"He's dead. What's happened? This is horrendous. How will I tell him mum?"
0:14:19 > 0:14:23And trying to portray this to Ali, who's trying to assess the situation
0:14:23 > 0:14:26and me being so distressed.
0:14:26 > 0:14:30Ali was doing an absolutely fantastic job of pulling me together.
0:14:30 > 0:14:33Yeah, absolutely fantastic job.
0:14:33 > 0:14:38And very nice for you. You said earlier, it's nice to find out what's happened.
0:14:38 > 0:14:42That's right, because a lot of the time, we just get the initial contact with the casualty,
0:14:42 > 0:14:47so it's been really good for me to actually get some closure and find out how well Tom is doing now.
0:14:47 > 0:14:50- A full recovery. Fantastic. - Aw, that's really lovely.
0:14:50 > 0:14:52Thank you very much for coming in.
0:14:52 > 0:14:57Why don't you just walk along the seafront in future, after you've had a couple of pints.
0:14:57 > 0:15:02- We're going for a pint this Friday if you want to join us.- I might skip that. Thanks for the invite
0:15:02 > 0:15:05- and take it easy in future, all right, lads?- Cheers.
0:15:05 > 0:15:08Still to come on Real Rescues, a real DIY SOS.
0:15:08 > 0:15:11Steve was working on his conservatory
0:15:11 > 0:15:14when he fell off a ladder and may have broken his back.
0:15:14 > 0:15:19Now he needs emergency treatment, it's a job for critical care specialist Dr Paul Rees.
0:15:19 > 0:15:24- With the problems you've had in your back before, have you ever had altered sensation?- Yes.
0:15:24 > 0:15:28I suffer almost constantly from pins and needles in my legs.
0:15:28 > 0:15:31And the fire service warn about the hidden explosives
0:15:31 > 0:15:34in everyone's home that can blow off parts of a house.
0:15:39 > 0:15:43Now back to that big fire. We saw the fire crews tackle the flames in that grocers shop earlier.
0:15:43 > 0:15:47But smoke has spread through the roof space of the entire terrace.
0:15:47 > 0:15:49'The fire is finally out.'
0:15:49 > 0:15:54It would be an idea if you could start using that fan and see if you can clear some smoke.
0:15:55 > 0:15:58'Neighbours evacuated from their homes look on in disbelief
0:15:58 > 0:16:02'at the burnt-out remains of their local store.
0:16:02 > 0:16:06'And for one man in particular, the owner Zulfriquar Ali,
0:16:06 > 0:16:08'it's a distressing sight.'
0:16:08 > 0:16:12Very shock. Very bed shock.
0:16:20 > 0:16:24Very sad. Not just sad, very, very sad.
0:16:24 > 0:16:27'It was a fierce fire in a densely-populated area.
0:16:27 > 0:16:32'Watch manager Shaun Cheeseman now turns his attention to finding out how it started.
0:16:32 > 0:16:36'Out of sight, at the back of the shop, he makes a sinister discovery.'
0:16:36 > 0:16:41- The windows on the ground floor... - Down that right-hand side? - Yeah. We didn't open them.
0:16:41 > 0:16:44The windows and doors were smashed in at the back.
0:16:44 > 0:16:47'There are signs of a break-in, but it's the state of the shop front
0:16:47 > 0:16:50'which leads them to draw the most terrifying conclusions.'
0:16:50 > 0:16:55- This shutter was fully attached to that wall before the fire.- Yep.
0:16:55 > 0:17:00- It's not burnt it off, cos where's the smoke on the inside?- No.
0:17:00 > 0:17:06- There's no fire damage whatsoever. - It was blown out.- Be glad it happened before we got here.
0:17:06 > 0:17:09'The fact that there's no fire damage means the entire shop front
0:17:09 > 0:17:13'must have been blown out by a explosion.
0:17:13 > 0:17:17'If the fire crews had got there any earlier, they would've been caught in it.
0:17:17 > 0:17:20'The force of the blast blew open windows
0:17:20 > 0:17:24'and popped loft hatches, allowing smoke to travel to other houses.
0:17:24 > 0:17:26'It must have been an almighty bang.
0:17:26 > 0:17:30'And incredibly, two men have escaped with their lives.
0:17:30 > 0:17:33'It turns out they were upstairs when it happened.'
0:17:33 > 0:17:38Matey over there, he jumped out of the back window on the first floor.
0:17:38 > 0:17:41And then all of a sudden, he's turned up.
0:17:41 > 0:17:45'Both men are being treated for minor injuries by the ambulance crew.'
0:17:45 > 0:17:48- You were upstairs, weren't you? - Yeah.- OK.
0:17:48 > 0:17:51- Was there an explosion?- Yeah, when we were asleep, that happened.
0:17:51 > 0:17:56- That's why we came out. Like a bomb blast.- OK.
0:17:56 > 0:17:58'He's confirmed the explosion.
0:17:58 > 0:18:01'Ali had been out clubbing until 4am
0:18:01 > 0:18:04'and had only been asleep an hour when he was violently woken.'
0:18:04 > 0:18:06It was like a bomb blast.
0:18:06 > 0:18:11When I came out from my room, there was smoke, I can't see nothing.
0:18:11 > 0:18:15I was really scared. I came out, there was this big fire
0:18:15 > 0:18:17and I burned my hand a little bit.
0:18:17 > 0:18:22Now I'm OK, but it was scary.
0:18:22 > 0:18:25'It was a close call for Ali and his friend.
0:18:25 > 0:18:28'They could so easily have been overcome by the fumes.'
0:18:28 > 0:18:32One of them, who had some burns to his right forearm,
0:18:32 > 0:18:34he was awoken by a large bang.
0:18:34 > 0:18:37He came downstairs to find the shop on fire
0:18:37 > 0:18:40but he couldn't actually get out of the front door
0:18:40 > 0:18:43because he had some push bikes and things in the hallway.
0:18:43 > 0:18:47Now, he started to move these push bikes out of the way and while he was doing that,
0:18:47 > 0:18:52the fire that was coming out of the front of the shop impinged on him and burnt his arm.
0:18:52 > 0:18:55Luckily for him, that was all the damage he got and got away from the fire.
0:18:55 > 0:18:58Another chap also was upstairs,
0:18:58 > 0:19:03but this chap actually climbed out of the back window, along a roof and jumped off the roof,
0:19:03 > 0:19:07subsequently hurting his back and twisting his ankle.
0:19:07 > 0:19:10'This fire could easily have taken two lives, if not more.
0:19:10 > 0:19:13'As they sift through the charred remains,
0:19:13 > 0:19:18'they build up more of a picture and discover exactly what caused the explosion.'
0:19:18 > 0:19:20There's a gas cooker at the back there
0:19:20 > 0:19:25and there's parts of it strewn over about a ten-foot area.
0:19:25 > 0:19:29One theory is that it was broken into from the rear of the shop,
0:19:29 > 0:19:32small fires set right at the front of the shop
0:19:32 > 0:19:35where we originally saw the flames coming out,
0:19:35 > 0:19:38and on their retreat, they then turned on a gas cooker.
0:19:38 > 0:19:42And obviously, once the gas ignited, it would've caused the explosion.
0:19:42 > 0:19:47'The police and fire services will continue to gather as much evidence as they can.
0:19:47 > 0:19:51- 'White Watch can now get back to base.' - It has now become a crime scene.
0:19:51 > 0:19:56Our Fire Investigation Officer's now turned up. He's happy for it to stay as it is,
0:19:56 > 0:20:04under police guard, until it gets light, so they can see what they're doing. It will continue at daybreak.
0:20:04 > 0:20:09That explosion was caused by gas, but firefighters regularly attend explosions caused by these,
0:20:09 > 0:20:12everyday items we all have in our homes.
0:20:12 > 0:20:17Something as small as this can do a lot of harm and damage when it's put near heat.
0:20:17 > 0:20:21- Can't we, Ian?- Certainly can. - You were called to a fire at a flat which was caused by an aerosol.
0:20:21 > 0:20:25Yeah, an air freshener which the chap was using in his lounge.
0:20:25 > 0:20:28He went and put it in his kitchen and put it next to his cooker
0:20:28 > 0:20:30where he was cooking some supper.
0:20:30 > 0:20:35He put it too close to the cooker and the heat made the aerosol can explode.
0:20:35 > 0:20:39- Causing a serious amount of damage. - Yeah, a lot of damage. - We've got pictures of it.
0:20:39 > 0:20:43- It blew out the kitchen?- Yeah, blew out the windows of the property.
0:20:43 > 0:20:46In confined spaces, it can do a lot of damage.
0:20:46 > 0:20:49And we've got lots of these in our houses.
0:20:49 > 0:20:53I wouldn't necessarily think about an aerosol can being really dangerous.
0:20:53 > 0:20:56I guess, on average, we have about 27 of those in everybody's house,
0:20:56 > 0:21:02so that's a lot of aerosols. Shaving foam, air fresheners, oven cleaner, there's lots of aerosols.
0:21:02 > 0:21:07And we did a little bit of an experiment with something a bit like this, a bathroom cleaner.
0:21:07 > 0:21:11And we put it in a fire and it had quite a result.
0:21:11 > 0:21:15Yeah, as you can see, the pressure's raised inside the can as a result of the fire
0:21:15 > 0:21:20and it's gone bang. That's in the open, so it wasn't very dramatic.
0:21:20 > 0:21:22But in a confined space, that would be much worse.
0:21:22 > 0:21:27It's when you spray it, too. You've got a story about man who was trying to get rid of a spider.
0:21:27 > 0:21:30Yeah. They're flammable, there's flammables inside the can,
0:21:30 > 0:21:34- so when you spray them, you've got to be careful.- What had he done?
0:21:34 > 0:21:37His partner had seen a spider and got scared and called him over.
0:21:37 > 0:21:40He went in his bathroom with the insect killer aerosol can,
0:21:40 > 0:21:45sprayed the spider and he thought, "I wonder if it's dead yet" and he couldn't quite see...
0:21:45 > 0:21:47- And he couldn't turn on the light. - I guess not!
0:21:47 > 0:21:52He got out a lighter to have a look behind the toilet and it went bang.
0:21:52 > 0:21:55- And he was quite seriously hurt. - He had some flash burns.
0:21:55 > 0:21:58He was quite lucky, it could've been a lot worse. It's just common sense.
0:21:58 > 0:22:01Be aware, the fumes from these are flammable.
0:22:01 > 0:22:06- And when you spray spiders, don't light flames afterwards.- Or let them live and they'll kill flies.
0:22:06 > 0:22:10Good idea! Let them live. That'd be a really nice idea.
0:22:10 > 0:22:14Sorry to interrupt. I was just listening to what you were saying.
0:22:14 > 0:22:17It occurs to me, therefore, that if these things are in the home
0:22:17 > 0:22:20and they're by cookers and things, when you go into a house fire,
0:22:20 > 0:22:25are you not worried that one of these is going to go bang next to your head in a kitchen or bathroom?
0:22:25 > 0:22:29It is a concern for firefighters that there are aerosols in the property.
0:22:29 > 0:22:34It's nice to know when we turn up, if the occupiers are aware of where aerosols are, if they let us know.
0:22:34 > 0:22:39If you said, "Is there anything dangerous or explosive in there?" I wouldn't think of those.
0:22:39 > 0:22:43I will now. Now you've told me. I'm going to be changing things when I get home.
0:22:43 > 0:22:46- Ian, thank you.- Extraordinary. OK, thank you very much.
0:22:46 > 0:22:52Now, home accidents like that account for the biggest number of calls into control rooms like this.
0:22:52 > 0:22:55In the next rescue, the ambulance crew are so worried about a man
0:22:55 > 0:22:59who's fallen whilst cleaning his conservatory, they've called in extra help.
0:23:06 > 0:23:10'Critical care doctor Paul Rees and paramedic Adrian Greaves
0:23:10 > 0:23:13'have been called by an ambulance crew to an accident in a garden.
0:23:13 > 0:23:18'A man has fallen onto decking. He's in terrible pain and can't move.
0:23:20 > 0:23:25'They fear he may have broken his pelvis, a potentially life-threatening injury.'
0:23:25 > 0:23:27I'll just go here, actually.
0:23:27 > 0:23:30Slightly unorthodox parking arrangement, but there we go.
0:23:34 > 0:23:37'Round the back of the house sprawled on the deck is Steven.
0:23:37 > 0:23:42'He's been unable to move since he fell six foot from a ladder platform.'
0:23:42 > 0:23:46He was on that. He slipped because it's wet.
0:23:46 > 0:23:51He's landed on his bum, gone down, been in this position for up to half an hour now.
0:23:51 > 0:23:55- He's got altered sensation starting from these regions.- OK.
0:23:55 > 0:24:00He said one feels heavy, the other feels light, down to the legs.
0:24:00 > 0:24:05- His abdo is tender and pelvis on the right side.- OK.
0:24:05 > 0:24:08'Steven has a history of serious back injuries,
0:24:08 > 0:24:12'including a fractured vertebra and two collapsed discs.
0:24:13 > 0:24:16'He knows all about chronic pain at the base of the spine
0:24:16 > 0:24:20'and that's the exact spot which has taken the brunt of this fall.'
0:24:20 > 0:24:25- Can you feel me touch you here?- I can feel pressure, not much sensation.
0:24:25 > 0:24:27OK. Squeeze my fingers. That's good, OK.
0:24:27 > 0:24:30And move your fingers the other side for me. OK, fine.
0:24:30 > 0:24:35- With the problems you've had in the back before, have you ever had altered sensation?- Yes.
0:24:35 > 0:24:38- I suffer almost constantly from pins and needles in my arms and legs.- OK.
0:24:38 > 0:24:42I don't think that means anything sinister this time necessarily.
0:24:42 > 0:24:45- It's just one of those things. - Yeah, OK.- I'm used to it.
0:24:45 > 0:24:49'Paul's priority is checking if Steve's pelvis is broken.
0:24:49 > 0:24:54'This type of injury can result in colossal and rapid blood loss.
0:24:54 > 0:24:56'He checks Steven's vital signs.'
0:24:56 > 0:24:59120 over 80.
0:24:59 > 0:25:02Heart rate 74 set of 100. So pretty good nick, really.
0:25:02 > 0:25:06'It's good news. There's no sign of internal bleeding.
0:25:06 > 0:25:09'The pressure to rush him off to hospital is not so great.
0:25:09 > 0:25:11'The next step is reducing Steven's pain.
0:25:11 > 0:25:15'Morgan has already given him some morphine via a cannula.'
0:25:15 > 0:25:18- How's your pain? - It's still there.- Yeah.
0:25:18 > 0:25:21I can still feel it. It feels sort of like warmish.
0:25:21 > 0:25:24Get another ten in.
0:25:24 > 0:25:29Cos you're quite a generously-sized gentleman so I think you'll take a little bit more morphine than ten.
0:25:29 > 0:25:33We'll give you some stuff to make you sleepy while we move you.
0:25:33 > 0:25:36It might be uncomfortable when we straighten you out.
0:25:36 > 0:25:38So the more pain relief we can get first, the better.
0:25:38 > 0:25:43'They're going to fit Steven with a pelvic splint so they need to remove his trousers.
0:25:43 > 0:25:46'Paul uses scissors to keep painful movements to a minimum.'
0:25:46 > 0:25:50Lovely. That's good. We'll leave his undercrackers on. There we go.
0:25:52 > 0:25:54Good job you've got your nice pants on.
0:25:54 > 0:25:57Are they Superman underwear?
0:25:57 > 0:26:00- I can't remember this morning. - OK. Hang on.
0:26:00 > 0:26:03Almost got them.
0:26:04 > 0:26:09'Despite all the pain relief, it could still be agony for him when they try to move his legs.
0:26:09 > 0:26:15'Luckily, Dr Rees is here. He can use more powerful drugs than the paramedics and sedate Steven.'
0:26:15 > 0:26:20- How you doing there? Sleepy. - Yeah.- Good man. OK.
0:26:20 > 0:26:23'With any luck, this patient won't remember being moved around.'
0:26:23 > 0:26:27Shall we just gently straighten him now? Cos I think he's pretty much...
0:26:27 > 0:26:29- I'll be able to get the clothes out. - Yeah.
0:26:29 > 0:26:32- Is that under him, as well?- Yeah.- OK.
0:26:32 > 0:26:34Good man.
0:26:34 > 0:26:39Just support his neck, gently support his airway. Don't let him move his neck too much.
0:26:42 > 0:26:47'They put Steven on a scoop stretcher by gently rolling him.'
0:26:47 > 0:26:50- Ready, steady, roll. - Good. That's fine there. Lovely.
0:26:50 > 0:26:54'It's carefully done. They don't want to exacerbate any injuries.
0:26:54 > 0:26:56- Ready, steady, roll.- OK.
0:26:57 > 0:27:00Good. Fantastic.
0:27:00 > 0:27:06'Then they fit the pelvic splint and a neck brace. Steven's now ready to go to the ambulance.'
0:27:06 > 0:27:11Just open your eyes for a second. There we go, fantastic. How's the pain now?
0:27:11 > 0:27:15- Not too bad. - Not too bad. Good stuff. OK.
0:27:15 > 0:27:21'Paul's work is almost done. After a few final checks, he phones Steven's details through to the hospital.'
0:27:21 > 0:27:28He's stable on primary survey but he's got some numbness and tingling in his upper limbs and pelvic pain,
0:27:28 > 0:27:32so we treated him as a query pelvic fracture. He'll be there in 10, 15 minutes.
0:27:32 > 0:27:34'This could have been an agonising ordeal
0:27:34 > 0:27:38'but the treatment and sedation has made it much more bearable.
0:27:38 > 0:27:43'It's not over yet. He will need X-rays and possibly surgery.
0:27:43 > 0:27:47'But at least his journey to hospital will be a comfortable one.'
0:27:47 > 0:27:52Steven was seriously hurt, and what's worse, he fell on a previous injury in his lower back.
0:27:52 > 0:27:56A few weeks after the accident, we found out how he was getting on.
0:27:57 > 0:28:01'Straight away, Steven knew he'd hurt his back quite seriously.
0:28:01 > 0:28:03'He even feared he might be paralysed.'
0:28:03 > 0:28:06As I landed on the deck, exactly in the position
0:28:06 > 0:28:09that I stayed the whole time, from the instant of impact,
0:28:09 > 0:28:12I couldn't move anything below my pelvis
0:28:12 > 0:28:15and my arms were in excruciating agony.
0:28:15 > 0:28:18So the position that I was in was the position I landed in
0:28:18 > 0:28:21and I hadn't been able to move at all.
0:28:21 > 0:28:25'The fall did cause more damage to his existing back injuries.
0:28:25 > 0:28:29'He underwent major surgery and has been recuperating for several months.'
0:28:29 > 0:28:33My coccyx has now been removed. It had to be surgically removed in October
0:28:33 > 0:28:37due to the intense swelling and pressure on the spinal cord.
0:28:37 > 0:28:40The fracture is just being left to heal by itself
0:28:40 > 0:28:44and, at the moment, I'm not sure what's happening with my disc issues.
0:28:44 > 0:28:50Having had the coccyx removed, I now find it very hard to sit down for extended periods
0:28:50 > 0:28:53because all the pressure goes through that part of the body.
0:28:53 > 0:28:58I've been unable to work, as I'm a salesman, I drive around all day in a car,
0:28:58 > 0:29:01so it's no longer physically possible for me to do that.
0:29:01 > 0:29:06So the last few months in particular have been pretty hard.
0:29:06 > 0:29:09But there does now seem to be light at the end of the tunnel following surgery.
0:29:09 > 0:29:13Just waiting on more test results now and fingers crossed for the future.
0:29:13 > 0:29:17'Steven has nothing but praise for the medical team.'
0:29:17 > 0:29:19At the end of the day, I wasn't paralysed.
0:29:19 > 0:29:24There was nothing majorly wrong with me that hasn't been able to be sorted.
0:29:24 > 0:29:28It is just really comforting to know that
0:29:28 > 0:29:31if you need them, they're there for you.
0:29:31 > 0:29:35Having your coccyx removed can't be comfortable, can it, really?
0:29:35 > 0:29:38That's... That's DIY for you. You've got to be careful.
0:29:38 > 0:29:43Welcome to the tropical end of the control room. It brightens up the room a bit, doesn't it?
0:29:43 > 0:29:47Come and have a chat to Richard Waldy who's a senior dispatcher
0:29:47 > 0:29:50who's going to talk to us about the dangers of DIY.
0:29:50 > 0:29:55- It's a dangerous hobby, isn't it? You get calls all the time.- We do.
0:29:55 > 0:29:58You're dealing with tools that are designed to go through steel, wood,
0:29:58 > 0:30:01- it's going to hurt.- Yeah. If you get it wrong, certainly.
0:30:01 > 0:30:06Bank holiday weekends... People say, "This bank holiday weekend, we're going to do DIY."
0:30:06 > 0:30:09Do you see a spike in calls as a result of that?
0:30:09 > 0:30:12There is. You've got the extra day, all the shops are advertising,
0:30:12 > 0:30:18everybody goes out with good intentions, they buy something, they don't know how to use it properly,
0:30:18 > 0:30:22- they hurt themselves. - Give us an example of a DIY-related call you've taken.
0:30:22 > 0:30:25Well, we had one in a very remote area.
0:30:25 > 0:30:27A chap was doing some work with a circular saw
0:30:27 > 0:30:30and ended up slicing himself across the stomach.
0:30:30 > 0:30:36Now, it's quite a remote area. The closest ambulance was about 20 minutes away, so we dispatched that.
0:30:36 > 0:30:39- Who made the call? - The call was made by his wife.- Right.
0:30:39 > 0:30:42- And did she say it was serious or not serious?- To be honest, no.
0:30:42 > 0:30:46She described, as in a lot of DIY, that he'd cut himself.
0:30:46 > 0:30:50- OK.- So we've no idea how severe, just a cut.
0:30:50 > 0:30:54So we've got the ambulance running, because it is quite a remote area,
0:30:54 > 0:30:57they have their own community paramedic there on a 4x4 vehicle.
0:30:57 > 0:31:00So we sent them, as well. They get there first
0:31:00 > 0:31:04and they're straight on the radio to tell us exactly how severe it is.
0:31:04 > 0:31:09- This bloke had gone right across his stomach. He needed to get to hospital quick.- Opened his stomach up?- Yep.
0:31:09 > 0:31:15- So how did he get to hospital?- Well, the air ambulance that we normally have was committed to another job,
0:31:15 > 0:31:18but the area they're in, there's coastguard nearby,
0:31:18 > 0:31:24so we contacted the coastguard, they brought their helicopter in, we moved him from the house to the helicopter,
0:31:24 > 0:31:27- flew him straight to hospital. - I've been saying for years "Don't do DIY".
0:31:27 > 0:31:32I interviewed a man who cut off his own arm on a chop saw by holding something like this
0:31:32 > 0:31:37and then bringing the saw down like that. Trust me, spend the weekend with your family. Louise.
0:31:37 > 0:31:39Thanks, Nick, I will remember that.
0:31:39 > 0:31:43We heard earlier how the RAF helicopter was called out to rescue Tom.
0:31:43 > 0:31:45He was wedged between a beach hut and a wall.
0:31:45 > 0:31:48Abi is a call taker who set up that part of the rescue.
0:31:48 > 0:31:52You don't just take calls. You co-ordinate major incidents.
0:31:52 > 0:31:55There was one involving a bus. Can you explain to me where it happened?
0:31:55 > 0:31:59What happened was a car came off the ferry from Poole
0:31:59 > 0:32:02coming towards Studland quite quickly.
0:32:02 > 0:32:05As he came down this road, he was on the wrong side
0:32:05 > 0:32:09and a bus had to swerve quite quickly to avoid hitting him.
0:32:09 > 0:32:13The bus then tipped over, cos it was a double-decker bus,
0:32:13 > 0:32:16and landed in the ditch the other side of the road.
0:32:16 > 0:32:20- With more than 30 passengers on board. - About 28, 30 passengers, yeah.
0:32:20 > 0:32:24And it was a really lucky thing, cos it wasn't just any old bus, it was an open-top bus.
0:32:24 > 0:32:27Yes, which turned out to be the best thing, really.
0:32:27 > 0:32:31You hear open-top bus and think, "Flipping heck, there's a whole load of passengers"
0:32:31 > 0:32:36but they were all, luckily, thrown into the bushes and the heather in the area
0:32:36 > 0:32:41and the only people that were seriously injured were the ones that were underneath the bus.
0:32:41 > 0:32:47You get a call like that and you hear 30 passengers or so, open-top bus,
0:32:47 > 0:32:51- this is a major incident, isn't it? - You go into what we called major incident standby,
0:32:51 > 0:32:55cos you just don't know what you've got, really.
0:32:55 > 0:32:59You've got 20 phone calls coming through that all say different things.
0:32:59 > 0:33:03So you start to prepare for what could be a major incident by pulling your resources in.
0:33:03 > 0:33:06Tell us about the resources. You sent a helicopter in.
0:33:06 > 0:33:09We had the coastguard helicopter, who landed here,
0:33:09 > 0:33:12our own Helimed, which landed the other side,
0:33:12 > 0:33:16and there were three ambulances and six cars,
0:33:16 > 0:33:22our fast-response cars, that went to scene and then we treated all the non-serious casualties
0:33:22 > 0:33:27at a hotel that we took over with an emergency care practitioner on scene and an officer.
0:33:27 > 0:33:31So about 20 casualties there. Some of them were airlifted to hospital.
0:33:31 > 0:33:34There was a family of four that was in a car behind the bus involved.
0:33:34 > 0:33:37They were flown to Dorchester Hospital with the coastguard.
0:33:37 > 0:33:42- And the land ambulances took four patients to Poole Hospital. - Quite an extraordinary incident.
0:33:42 > 0:33:45You were also concerned that somebody might be underneath the bus.
0:33:45 > 0:33:50We had reports that one person was unaccounted for so the fire brigade had to get massive cushions
0:33:50 > 0:33:57that they inflate underneath the bus to lift it up. A double-decker bus is not easy get underneath.
0:33:57 > 0:34:01Fortunately, he wasn't there. He must have just gone off somewhere.
0:34:01 > 0:34:04And given the pictures and the severity of what looks to have happened,
0:34:04 > 0:34:09are you surprised that... People were badly injured, but not an enormous number on them.
0:34:09 > 0:34:14No. I mean, if the bus had gone the other side and landed on the road, it could've been a lot worse.
0:34:14 > 0:34:19- But the heather saved a lot of people.- What kind of injuries did the people who were thrown out have?
0:34:19 > 0:34:22Scratches and bruises. They were landing in brambles.
0:34:22 > 0:34:26- Quite extraordinary. A lucky escape for them.- Yeah, definitely.
0:34:26 > 0:34:29- OK, thanks very much. - Thank you.- Nick.
0:34:29 > 0:34:33What extraordinary pictures. Now, on Real Rescues we often see people
0:34:33 > 0:34:37more bothered about the inconvenience of their emergency than with their injuries.
0:34:37 > 0:34:41In this next rescue, carer Valerie's been sandwiched in a three-car accident,
0:34:41 > 0:34:46but her main concern is missing a milestone birthday party.
0:34:57 > 0:35:01'It's rush hour on a cold, wet January evening.
0:35:01 > 0:35:05'Hazardous conditions on the road and three cars have come a cropper.
0:35:05 > 0:35:09'Traffic cop Rob Grind is braving the elements to find out what's happened
0:35:09 > 0:35:12'from area officer Gareth Davies.'
0:35:12 > 0:35:15This vehicle's come to a stop. This vehicle's in the middle.
0:35:15 > 0:35:20- This chap's obviously gone into the back of this one and then shunted into the one in front.- OK.
0:35:20 > 0:35:23- I'm getting details and getting the vehicle checks done.- OK.
0:35:26 > 0:35:31'Valerie was in the second car. She's got herself out but she's complaining of neck pain
0:35:31 > 0:35:35- 'and she's very shaken up.' - What actually happened as far as you're concerned?
0:35:35 > 0:35:41The traffic was all just stopping, I assume for the traffic lights, and it was slowing down.
0:35:41 > 0:35:46I hit my brakes but it didn't seem to... It just slipped, the car slipped.
0:35:46 > 0:35:49Just touching this car here. Thank you.
0:35:49 > 0:35:52I wasn't expecting the bit from behind, I think that's why...
0:35:52 > 0:35:57- I don't know. - OK. There's an ambulance on the way, I think. That's them now.
0:35:57 > 0:36:02- They'll check you over, make sure you're all right. Are you feeling OK? - I just feel a little bit sick.
0:36:03 > 0:36:08'But Valerie's quite upset. This is the first time ever she's had a crash.'
0:36:08 > 0:36:10The ambulance is here now. All right?
0:36:10 > 0:36:14'Her friend Jackie has arrived to give some much-needed comfort.
0:36:14 > 0:36:20'Valerie is a carer herself and spends her working life looking after other people.
0:36:21 > 0:36:26'In fact, she was on her way to help celebrate one of her charge's 80th birthday.
0:36:26 > 0:36:30'But that won't happen now as she needs to be checked over in hospital.
0:36:32 > 0:36:36'Rob and Gareth need to get details of all the cars and drivers involved.'
0:36:36 > 0:36:41- I've passed all the vehicles, I just haven't done the persons.- That's OK, I'm getting Francesca's details.
0:36:41 > 0:36:45- I'll do the other two persons if you do that one. - Yeah, cheers. 63, go ahead.
0:36:45 > 0:36:51'Kathryn was driving the first car with her 11-year-old daughter, Jane. Their main concern is for Valerie.'
0:36:51 > 0:36:54I went over to the lady in the middle and checked that she was OK.
0:36:54 > 0:36:58I could see she was in pain and crying, so I phoned the police and ambulance.
0:36:58 > 0:37:01The first thing she said was, "I've got to get to work!"
0:37:01 > 0:37:04I said, "You're not going anywhere, your car's a mess."
0:37:04 > 0:37:06'Jane, however, hasn't got away unscathed.'
0:37:06 > 0:37:09Because we braked really hard, I was on the phone and I dropped it
0:37:09 > 0:37:12and it banged off the side and hit my eye.
0:37:12 > 0:37:14- Does it hurt?- It does hurt.
0:37:14 > 0:37:16I'm going to post it on Facebook
0:37:16 > 0:37:22and then I'm going to say that on the way home from my friend's house I was in a car crash.
0:37:24 > 0:37:28'The next job for the police is to get all the cars involved off the road.
0:37:32 > 0:37:34'But one car will have to stay.
0:37:34 > 0:37:39'Its driver, rapid-response paramedic Henry Gill, is needed in the ambulance with Valerie.
0:37:39 > 0:37:44'She's had to be put in a collar and on a long board because of her neck pain.'
0:37:44 > 0:37:48She's on a board and feels sick. If she's sick, we need two people to turn her.
0:37:48 > 0:37:52'Inside the ambulance, Rob just needs to reassure her about what will happen next.'
0:37:52 > 0:37:57Just a quick update about your car. Obviously, you're going to QA.
0:37:57 > 0:37:59We'll get it recovered and meet you at QA
0:37:59 > 0:38:03and pass you the details and see how you're getting on. Don't worry about it too much.
0:38:05 > 0:38:10'After a full examination at the hospital, Valerie was diagnosed with severe whiplash.
0:38:10 > 0:38:14'As well as the pain, it's left her feeling weak and very shaken.'
0:38:14 > 0:38:19I'm feeling OK. I'm just a little bit, erm, amazed by it all.
0:38:19 > 0:38:22I've never been in an accident before.
0:38:22 > 0:38:25And I'm just... I'm really...
0:38:25 > 0:38:28I think I was so anxious about what was going on in front
0:38:28 > 0:38:30that I never expected the shunt from behind.
0:38:30 > 0:38:35I really am surprised at the ferocity of it, really,
0:38:35 > 0:38:37considering we weren't going so fast.
0:38:37 > 0:38:42'However, her main concern is for the elderly man she cares for.'
0:38:42 > 0:38:44I have a balloon in the car with 80 on it,
0:38:44 > 0:38:47cos one of my gentlemen, it's his birthday today.
0:38:47 > 0:38:50And that was his gift.
0:38:50 > 0:38:52He'll have to get it tomorrow.
0:38:58 > 0:39:01We've seen dogs get into all sorts of scrapes
0:39:01 > 0:39:04chasing birds over cliffs and going down holes after rabbits.
0:39:04 > 0:39:09Sussex fire service were even able to practise their search and rescue techniques
0:39:09 > 0:39:11when two terriers got stuck down a badger set.
0:39:11 > 0:39:14But Jake here got stuck down a hole through no fault of his own.
0:39:14 > 0:39:17It happened after the ground just swallowed him up.
0:39:17 > 0:39:21That is Jake, 60 foot down after an old well
0:39:21 > 0:39:24suddenly opened up in his owner Greta's garden.
0:39:24 > 0:39:27I'm glad to say, Jake did get out of that well.
0:39:27 > 0:39:31Greta, tell us about what happened. You let him out for a run around in the morning
0:39:31 > 0:39:35- then you heard this strange noise. - Yeah, almost like a human scream.
0:39:35 > 0:39:40And then I looked back out in the garden to see what was going on
0:39:40 > 0:39:46and just outside my back door, a huge black hole I could see,
0:39:46 > 0:39:50so I walked to the edge and looked down to see Jake standing at the bottom
0:39:50 > 0:39:53what I now know was 60 foot down.
0:39:53 > 0:39:57Goodness me! And he was OK, was he? He was standing up?
0:39:57 > 0:40:02He was standing up and looking round but we knew it was too deep for our ladder,
0:40:02 > 0:40:05so straight away we phoned the fire brigade
0:40:05 > 0:40:09and thankfully they were there in eight minutes and took control of the situation.
0:40:09 > 0:40:12So Mike, describe to us the scene when you arrived.
0:40:12 > 0:40:17An interesting scene where we've got a dog that's 60 foot down
0:40:17 > 0:40:19into a chalk-lined well with a very small opening
0:40:19 > 0:40:23where the dog has gone down through. Quite a technical rescue for the fire service.
0:40:23 > 0:40:28It's outside the remit of the equipment that a normal fire engine would cover.
0:40:28 > 0:40:32So we brought in our technical rescue unit from Poole which has a specialist line rescue
0:40:32 > 0:40:35and confined space rescue to bring the dog up.
0:40:35 > 0:40:38And somebody had to go over into the well, did they?
0:40:38 > 0:40:41Yes. First we had to open up the size of the hole
0:40:41 > 0:40:43to access for a firefighter to go down in.
0:40:43 > 0:40:48This is difficult cos we don't want debris falling on top of the dog and we don't want further collapse.
0:40:48 > 0:40:54Also we were unsure of the fumes or the gases that may be in that well that's been capped for a long time,
0:40:54 > 0:41:00- so any firefighter being committed needs breathing apparatus.- So he went down in breathing apparatus.
0:41:00 > 0:41:03- Yeah.- How did Jake react when the firefighter got there?
0:41:03 > 0:41:08Greta had already told us that he wasn't too keen on postmen or fluorescent jackets,
0:41:08 > 0:41:11so we were a bit unsure how he was going to react.
0:41:11 > 0:41:16But we managed to construct an improvised stretcher out of this builder's debris bucket.
0:41:16 > 0:41:19- Right, so you were going to put him in there?- Yeah.
0:41:19 > 0:41:22The diameter of the bucket is probably about the same diameter
0:41:22 > 0:41:26as the hole at the bottom of that 60 foot. A very difficult confined space.
0:41:26 > 0:41:32So a firefighter is in suspension trying to get the dog into the bucket, into a harness,
0:41:32 > 0:41:35make it secure so he's safe to come up with at the same time.
0:41:35 > 0:41:42- Tell us about the moment he arrived. He must have been really pleased to see you.- He just looked bewildered.
0:41:42 > 0:41:47We took him... The vets were on standby waiting for Jake.
0:41:47 > 0:41:51And he was covered in mud, wasn't he? How long did it take to get rid of that?
0:41:51 > 0:41:57Well, the vet... He had to have his eye stitched up cos that had been gashed to the bone
0:41:57 > 0:42:02and when they stitched his eye up and he was out, they gave him a good brush.
0:42:02 > 0:42:06OK. Well, you did brilliantly, Jake. Well done. You're very brave.
0:42:06 > 0:42:08- Thanks for coming to see us. - Thank you.
0:42:08 > 0:42:10Aww! Jake down a well like that.
0:42:10 > 0:42:15Amazing though, there are lots of wells... If you think about it, every village had a well.
0:42:15 > 0:42:17And now where are they? You don't see them.
0:42:17 > 0:42:20We once took up a floor in a kitchen
0:42:20 > 0:42:23and there was a 20-metre well in the kitchen floor.
0:42:23 > 0:42:25- If the floorboards had gone... - Terrifying!
0:42:25 > 0:42:29Yeah. They were all around at the time but you don't think about it any more.
0:42:29 > 0:42:33- Don't do DIY! I've been saying it for 20 years.- You do say it all the time. I'm with you.
0:42:33 > 0:42:36- Nobody takes notice. - I do.- No-one ever listens.
0:42:36 > 0:42:39That's all for today. Join us next time for more Real Rescues.
0:42:44 > 0:42:48Subtitles by Red Bee Media Ltd
0:42:48 > 0:42:52E-mail subtitling@bbc.co.uk
0:42:52 > 0:42:52.