0:00:00 > 0:00:04Today on Real Rescues, the dangers of rescuing frightened animals.
0:00:04 > 0:00:06- Aghh!- Everyone back! Everyone back!
0:00:08 > 0:00:11This horse is trapped and freezing in cold water
0:00:11 > 0:00:14but doesn't realise its life is being saved.
0:00:14 > 0:00:16And the rugby player trampled on during a game.
0:00:16 > 0:00:20She's struggling to breathe and may have broken her jaw.
0:00:20 > 0:00:23Are you able to use this arm to show us where it hurts the most?
0:00:23 > 0:00:25Right in there.
0:00:49 > 0:00:51Welcome to Real Rescues.
0:00:51 > 0:00:53This is The Hub, as it's known.
0:00:53 > 0:00:56South Western Ambulance Control provide emergency medical care
0:00:56 > 0:01:01for nearly three million people and were recently named Ambulance Service of the Year.
0:01:01 > 0:01:03The 999 phones never stop.
0:01:03 > 0:01:08Now, the dangerous rescue of a horse stuck in a muddy bog.
0:01:08 > 0:01:09Arnie has wandered into a stream.
0:01:09 > 0:01:15The freezing water is up to his shoulders and he's been semi-submerged for almost an hour
0:01:15 > 0:01:18and light is starting to fade.
0:01:19 > 0:01:22It's early evening on a cold January day.
0:01:22 > 0:01:23Hello, Control?
0:01:23 > 0:01:27- 'One large cob trapped in watery mud.'- Right.
0:01:27 > 0:01:31'No vet in attendance as yet.'
0:01:31 > 0:01:34Animal rescue specialist Jim Green is on his way.
0:01:34 > 0:01:38It's happened at a stable in a village near Southampton.
0:01:40 > 0:01:45A crew of fire-fighters are already there. In charge is Group Manager Jerry Leonard.
0:01:45 > 0:01:50He's come in by the field, gone the wrong way and he's in to his shoulders.
0:01:50 > 0:01:55He's resting his head on the bank, just where the boys are now, actually.
0:01:55 > 0:01:59Immediately, Jim sees the position Arnie is in.
0:01:59 > 0:02:01It'll be extremely difficult to get him out.
0:02:01 > 0:02:06It's one thing hauling 450 kilos of Welsh cob out of mud,
0:02:06 > 0:02:10but there's a further problem. They have to work around four scaffold poles
0:02:10 > 0:02:14which make it even more dangerous for horse and rescuers.
0:02:14 > 0:02:18What we don't want to do is stimulate him so he starts thrashing
0:02:18 > 0:02:20and damages himself on one of those.
0:02:20 > 0:02:24- Have you seen what sort of bottom's to this?- No, we can't see.- No.
0:02:24 > 0:02:26'Around Arnie there were scaffolding poles'
0:02:26 > 0:02:29that had been driven into the ground.
0:02:29 > 0:02:32They were exposed about 12 inches.
0:02:32 > 0:02:35'We didn't know the purpose of the scaffold poles
0:02:35 > 0:02:40'but it was clear if he was stimulated and he reacted badly to our presence,'
0:02:40 > 0:02:45he would quite easily impale himself on these poles and we'd have a disaster on our hands.
0:02:45 > 0:02:48There's also a high risk of hypothermia.
0:02:48 > 0:02:52The cob is standing in almost five feet of icy cold water.
0:02:52 > 0:02:54He's already been stuck an hour.
0:02:54 > 0:02:58Daylight is dwindling and temperatures are due to plunge overnight.
0:02:58 > 0:03:00Jim doesn't have long to get him out.
0:03:00 > 0:03:03If you're going to try and pull him out here,
0:03:03 > 0:03:05you need to take quite a lot out of there.
0:03:05 > 0:03:10Getting the poles out of the way will be more beneficial than taking a long time to do this.
0:03:10 > 0:03:14What we have got to do is be mindful of keeping him nice and quiet.
0:03:14 > 0:03:17Is your vet local?
0:03:17 > 0:03:18Yes, he's in Bishopstoke.
0:03:18 > 0:03:22So in the same way if we went to a car crash we'd work with a paramedic,
0:03:22 > 0:03:26- we like to have a vet here. - Am I phoning them or are you phoning them?
0:03:26 > 0:03:28If you could phone, that's great.
0:03:28 > 0:03:31It's very traumatic for Louise.
0:03:31 > 0:03:34She's only had the cob a month and she saw it all happen.
0:03:34 > 0:03:37She watched on helplessly as he stumbled into the ditch.
0:03:37 > 0:03:40He just literally walked in.
0:03:40 > 0:03:45He literally walked in. There was no falling or anything.
0:03:45 > 0:03:50'He'd just gone down the bank for the grass and it was a lot deeper than he thought.
0:03:50 > 0:03:52'And deeper than I thought at the time.'
0:03:52 > 0:03:57But it was bizarre. I just thought, "Oh, God! What am I going to do now?"
0:03:57 > 0:04:03I just then raced and got my mobile and phoned 999.
0:04:05 > 0:04:10They can't risk pulling or pushing half a tonne of horse until it's sedated. As they await the vet,
0:04:10 > 0:04:13they attempt to get the poles out of the way.
0:04:13 > 0:04:17An animal's natural instinct is to escape at any cost
0:04:17 > 0:04:20and every so often it looks like he's about to give it a go.
0:04:22 > 0:04:26This is why we need to only have a few people
0:04:26 > 0:04:28and see if we can get these out.
0:04:29 > 0:04:35He's in a bit of a pickle and we haven't got a huge amount of room to work with these here.
0:04:35 > 0:04:37If we can get them out, I'll be a lot happier.
0:04:37 > 0:04:40- Me, too!- Yeah, you, too. Don't worry.
0:04:40 > 0:04:42The light is slipping away
0:04:42 > 0:04:44and Arnie is getting colder.
0:04:44 > 0:04:47'He felt very sorry for himself.'
0:04:47 > 0:04:49He was like, "Oh, help me, help me!"
0:04:49 > 0:04:52And I just couldn't.
0:04:52 > 0:04:56There was nothing I could do to actually help him out.
0:04:56 > 0:05:00Night has fallen and the vet is delayed. The fire crews cover Arnie's head.
0:05:00 > 0:05:05It should help calm him, allowing them to continue digging out the poles.
0:05:05 > 0:05:07See if you can do that one there.
0:05:07 > 0:05:09The fire crews closest to the water
0:05:09 > 0:05:12are protected by dry suits and safety ropes.
0:05:12 > 0:05:17They can be pulled away quickly if Arnie were about to start thrashing about.
0:05:17 > 0:05:22It's just as well, as that's what keeps happening. This horse hasn't given up the struggle.
0:05:22 > 0:05:24Steady, boy. Steady, Arnie. Steady.
0:05:24 > 0:05:27- Agh!- Everyone back! Everyone back!
0:05:29 > 0:05:32Right. OK. Calm down, now.
0:05:32 > 0:05:34That's better.
0:05:36 > 0:05:38Although trapped, this is a very powerful animal.
0:05:38 > 0:05:42Arnie won't be concerned about anyone who might get in the way.
0:05:42 > 0:05:46But the experts have prepared for such a scenario. Everyone is safe
0:05:46 > 0:05:51and somehow Arnie has got himself in a better position for the rescuers to get him out.
0:05:51 > 0:05:52The vet is only moments away
0:05:52 > 0:05:57so they'll wait for the horse to be sedated before they try anything else.
0:05:57 > 0:06:00Arnie's been stuck for two hours now.
0:06:00 > 0:06:03There's still a long way to go before he's free.
0:06:04 > 0:06:08Sedating that horse turns out to be pretty dangerous, as we see later.
0:06:08 > 0:06:11I've just had a demonstration of how busy it is here.
0:06:11 > 0:06:14I was talking to these four people minutes ago,
0:06:14 > 0:06:17having a chat, and guess what, they're all on the phone now
0:06:17 > 0:06:21except for Genna, who'll have to take the next call to 999.
0:06:21 > 0:06:28Let's talk quickly. A man had had an accident after putting petrol on his bonfire and he called here.
0:06:28 > 0:06:32- Yeah.- What had he done?- He decided to light his bonfire with petrol.
0:06:32 > 0:06:36It obviously blew up on his forearms and in his face.
0:06:36 > 0:06:43The caller, a lady, had decided to run a cold bath for him
0:06:43 > 0:06:45to submerge him in the water.
0:06:45 > 0:06:48Which you might think is the right thing to do, but isn't.
0:06:48 > 0:06:53It sounds logical, but the best thing is running water, like a shower head.
0:06:53 > 0:06:58Cool, tepid water, not too cold, so test it on your own skin first.
0:06:58 > 0:07:02- And not a power shower because... - I hate to ask why that is.
0:07:02 > 0:07:04The skin is really delicate.
0:07:04 > 0:07:08Running tap water, really, but if you can get it out of a shower head.
0:07:08 > 0:07:12- Do we make it really cold? - No, just tepid to cool water.
0:07:12 > 0:07:17If it's too cold, and it's going over the whole body, there's a risk of hypothermia.
0:07:17 > 0:07:22Should you do that even before you call 999, get them under the water?
0:07:22 > 0:07:24The quicker you can do it, the better,
0:07:24 > 0:07:29because the skin is constantly burning, even if it's just in the cold air.
0:07:29 > 0:07:33When the fire isn't even near your arm, your skin is still burning.
0:07:33 > 0:07:37- And you'd send an ambulance out to that sort of thing?- Yes, for sure.
0:07:37 > 0:07:42- We sent an ambulance and they were there within minutes. - And he was OK?- Yeah.
0:07:42 > 0:07:46Genna, I'll leave you. Everyone else is on calls and I don't want to disturb you.
0:07:46 > 0:07:47Thank you.
0:07:47 > 0:07:53Teaching children to dial 999 in an emergency can be a life-saver, whatever their age.
0:07:53 > 0:07:57Thank heavens mum Laura Kirby has got a bright little boy.
0:07:57 > 0:07:59She was at home watching TV when she collapsed.
0:07:59 > 0:08:01But her son took control.
0:09:46 > 0:09:50Here we are joined by Nathan and mum, Laura.
0:09:50 > 0:09:51- All right?- Fine.
0:09:51 > 0:09:56- What did you think? You were listening to that. Did it sound weird?- Yes.
0:09:56 > 0:10:00How come you know how to phone the ambulance when your mum gets sick?
0:10:00 > 0:10:06- Because I just said that my mum's had a... What was it?- A seizure.
0:10:06 > 0:10:08- A seizure.- How did you know to do that?
0:10:08 > 0:10:11I don't think all little boys know to do that.
0:10:11 > 0:10:14- My grandma told me. - Oh, is that right?
0:10:14 > 0:10:20- And is it right, you said you knew how to do this since you were... - Three.
0:10:20 > 0:10:22Three? Really?
0:10:22 > 0:10:24Do you know what an absence is?
0:10:24 > 0:10:27- No.- You just know that you should say there's an absence.
0:10:27 > 0:10:30- Yes.- OK. Amazing.
0:10:30 > 0:10:33It is amazing. I'm so proud of him, I really am.
0:10:33 > 0:10:39He's a wonderful little boy. I don't think all children of eight would know what to do.
0:10:39 > 0:10:41He was very calm, very collected.
0:10:41 > 0:10:45- He knows exactly how to help me. - How often do these things happen?
0:10:45 > 0:10:49- It's usually about...- Six weeks. - Every six weeks.- Is that right?
0:10:49 > 0:10:52So he's had a lot of practice getting used to it?
0:10:52 > 0:10:54He has, yeah, definitely.
0:10:54 > 0:11:00- Do you have a fit each time you have an absence, or is it...- Stress.
0:11:00 > 0:11:03Is it really? Is that what you think it is?
0:11:03 > 0:11:06Not every time I have an absence.
0:11:06 > 0:11:12Sometimes I have an absence and a seizure could follow a few minutes or an hour or so later.
0:11:12 > 0:11:17Sometimes it could be up to a week later or I can have an absence and nothing happens at all.
0:11:17 > 0:11:22Is that right? What do you think brings it on, makes it happen?
0:11:22 > 0:11:24I don't know.
0:11:24 > 0:11:27Can you tell when it's going to happen?
0:11:27 > 0:11:32- No. Yes. She doesn't speak to me. - Doesn't speak, just goes quiet?
0:11:32 > 0:11:35And you know then it's probably time to call 999.
0:11:38 > 0:11:43Interestingly, Mandy, the call-taker, is working elsewhere today and can't join us.
0:11:43 > 0:11:48But she wanted to send a message to you. I'll read a bit of what it says.
0:11:48 > 0:11:50Where are we?
0:11:50 > 0:11:53I was looking to see which bit I needed to read.
0:11:53 > 0:11:57"Nathan did a remarkable job and she'll remember the call for a long time.
0:11:57 > 0:12:02"He remained calm throughout and answered all the questions."
0:12:02 > 0:12:05She says that you were making her job much easier.
0:12:05 > 0:12:06That's pretty cool, isn't it?
0:12:06 > 0:12:12Do you fancy working in one of these places? These are the people you talk to when you dial 999.
0:12:12 > 0:12:15- Which one?- She's not here today.
0:12:15 > 0:12:18Otherwise she'd actually talk to you.
0:12:18 > 0:12:23Would it be good to be on the end of the phone, sending ambulances out?
0:12:23 > 0:12:28- Being an ambulance driver.- Yeah, I think that might be fun, too!
0:12:28 > 0:12:31- Smashing. Thanks for coming in to talk to us.- Thank you.
0:12:31 > 0:12:35- Well done, you.- Football. - You want to talk football now?
0:12:35 > 0:12:38They're cheap to buy, they cost nothing to install.
0:12:38 > 0:12:41A smoke alarm is a genuine life-saver.
0:12:41 > 0:12:46But they can also save our houses or flats as the homeowner in this rescue found out.
0:12:53 > 0:13:00Reports have come in of a fire in a first-floor flat in a busy residential area.
0:13:00 > 0:13:01Where that car's just gone.
0:13:01 > 0:13:04- Down here?- Then first on the right.
0:13:04 > 0:13:07Adrian Johnson is crew manager of Green Watch.
0:13:07 > 0:13:10They're the second unit to arrive.
0:13:14 > 0:13:15They're starting up!
0:13:15 > 0:13:20"Starting up" means they're getting ready to go in wearing breathing apparatus.
0:13:20 > 0:13:24There's no sign of smoke outside yet but there is a fire.
0:13:24 > 0:13:26Adey, what do you need?
0:13:26 > 0:13:28- Covering jet.- Covering jet, guys.
0:13:28 > 0:13:33Watch manager Adey Butts has confirmed the kitchen is filling with smoke.
0:13:35 > 0:13:41As the first team enter the flat, Paul Shepherd prepares another jet. The fire could flare up at any time.
0:13:41 > 0:13:45We're going to do the services now. Shut off the electrics.
0:13:45 > 0:13:48Adrian needs to isolate the mains gas and electric supply.
0:13:48 > 0:13:51He's hoping a neighbour will tell him where they are.
0:13:51 > 0:13:54But it's all over before he even gets to the door.
0:13:54 > 0:13:58One of the fire crew is coming out carrying the cause of the fire.
0:13:58 > 0:14:04It's a basket of laundry. It started smouldering after it was left on an electric hob.
0:14:07 > 0:14:11So the clean and neatly folded clothes are going to get another soaking.
0:14:11 > 0:14:15They reached such a high temperature that with the slightest breeze
0:14:15 > 0:14:16they've burst into flames.
0:14:16 > 0:14:20The usual accidental, doing their domestic duties.
0:14:20 > 0:14:22Gone off, leading a busy life.
0:14:22 > 0:14:24Nearly had quite a nasty fire.
0:14:25 > 0:14:30Fire-fighter Tim O'Donnell is going to use the covering jet after all.
0:14:30 > 0:14:33Unusually, the seat of the fire has been brought out to him.
0:14:38 > 0:14:44Although the fire was small, if they hadn't got to it quickly, the entire flat would have gone up in smoke,
0:14:44 > 0:14:46creating deadly fumes.
0:14:46 > 0:14:51The owner of the flat is out, but the crews inside have retrieved one casualty.
0:14:51 > 0:14:55They've found Cookie, the pet guinea pig,
0:14:55 > 0:14:59who almost lived up to his name. The smoke detector has done its job.
0:14:59 > 0:15:05The guinea pig looks fine. I'm a bit worried about its welfare out in the cold as it's January.
0:15:07 > 0:15:09The flat owner, Diane, has arrived.
0:15:09 > 0:15:13It turns out her daughter's fiance, Gary, called 999.
0:15:13 > 0:15:15I'd been out doing a bit of food shopping.
0:15:15 > 0:15:18I had to stop at Diane's flat on the way home
0:15:18 > 0:15:21to get laundry she'd done for me and my other half.
0:15:21 > 0:15:26When I got out the taxi, I heard the smoke alarm going mad.
0:15:26 > 0:15:29I opened the door and smoke started billowing out
0:15:29 > 0:15:32so I thought I'd better come away and dial 999.
0:15:32 > 0:15:35I was worried that the flat might go up.
0:15:35 > 0:15:39Fire-fighters have cleared the smoke with a fan.
0:15:39 > 0:15:41It's left a nasty mess on the hob.
0:15:41 > 0:15:45But it could have been so much worse, as Diane is only too aware.
0:15:47 > 0:15:50A massive shock. You don't think it's going to happen.
0:15:50 > 0:15:52You think it's safe, you can go out
0:15:52 > 0:15:55and all of a sudden, something like this.
0:15:55 > 0:16:00If not for my son-in-law, I wouldn't have a flat now. I wouldn't have anything.
0:16:00 > 0:16:02Diane had been in a hurry to get out.
0:16:02 > 0:16:06I was more interested getting my shopping for the week.
0:16:06 > 0:16:08I moved the basket onto the cooker
0:16:08 > 0:16:12and I mustn't have switched the switch off properly
0:16:12 > 0:16:14and I must have knocked one of the things.
0:16:14 > 0:16:17And it caught alight.
0:16:17 > 0:16:20So easy when you're not thinking. And I'm the first for safety.
0:16:20 > 0:16:23I've always turned everything off.
0:16:23 > 0:16:27- And the guinea pig's all right? - The guinea pig's fine!
0:16:27 > 0:16:32My daughter loves that guinea pig. I'm not even sure about the cat, actually,
0:16:32 > 0:16:34if the cat's around!
0:16:35 > 0:16:40There's relief all round that the damage is confined to the laundry basket.
0:16:41 > 0:16:43It's now safe for Cookie to return, as well.
0:16:43 > 0:16:45Poor little thing!
0:16:45 > 0:16:50- He don't know what the hell's going on!- He's hiding in his box.
0:16:50 > 0:16:52It's a case of wash-day blues,
0:16:52 > 0:16:58although Gary's timely arrival certainly saved the day.
0:16:58 > 0:17:01Luckily the smoke alarm went off and someone found it.
0:17:01 > 0:17:04Could have been a lot worse. Easy mistake to make,
0:17:04 > 0:17:06but it's all about being vigilant.
0:17:06 > 0:17:11If you're going out, those hobs are typical. You can't tell if they're hot or cold.
0:17:11 > 0:17:13Just check around.
0:17:13 > 0:17:15But very lucky. Could have been a nasty fire.
0:17:15 > 0:17:16Go on!
0:17:16 > 0:17:19And right on cue, the cat turns up.
0:17:19 > 0:17:21Home safe and sound, too.
0:17:22 > 0:17:27Diane has been told the switch on her hob was faulty and could have caused that fire.
0:17:27 > 0:17:32She's since had it replaced. Cookie, the guinea pig, did some sneezing and coughing
0:17:32 > 0:17:34but is now back to normal.
0:17:34 > 0:17:36Still to come on Real Rescues.
0:17:36 > 0:17:40Arnie is now sedated, but is still fighting against the rescue team.
0:17:40 > 0:17:43Just keep his head over that way.
0:17:43 > 0:17:48No-one said this job was going to be easy, when you took the Queen's shilling!
0:17:48 > 0:17:51And the rescue hovercraft that's saved hundreds of lives
0:17:51 > 0:17:55and the odd floating car!
0:17:57 > 0:18:02Children with little fingers have a habit of trapping their hands into nooks and crannies.
0:18:02 > 0:18:07More often that not, they manage to pull them out. But not always, as in this case.
0:18:15 > 0:18:18The fast response ambulance car is heading across town.
0:18:18 > 0:18:22A two-year-old boy has his hand trapped in a bathroom door.
0:18:22 > 0:18:24A fire crew is already at the scene.
0:18:24 > 0:18:26Yes, fine. We'll go and assess.
0:18:26 > 0:18:29We'll let you know what we need to do. Thanks.
0:18:29 > 0:18:34Mark Ainsworth-Smith is one of the most senior paramedics in the service.
0:18:34 > 0:18:40He arrives to find the firemen have freed the boy, but he might have done some serious damage.
0:18:40 > 0:18:41Lovely. Thanks for your help.
0:18:41 > 0:18:44Hello, my name's Mark.
0:18:44 > 0:18:47Bless him. He looks all right now. He looks a bit better.
0:18:47 > 0:18:50- It was horrible.- Someone's being very brave.- Good boy.
0:18:50 > 0:18:53- Tell me his name, first.- It's Harry.
0:18:53 > 0:18:57Harry? I've got a little boy called Harry. How old is Harry?
0:18:57 > 0:19:00- He's two.- Is he normally fit and well?- Very well.
0:19:00 > 0:19:03You're very brave, Harry. Did you get your finger stuck in the door?
0:19:03 > 0:19:08- Did you? Is it this hand? It's that hand?- The one he won't let you see!
0:19:08 > 0:19:12Let's have a look. I'm not going to hurt you. Can I see this side?
0:19:12 > 0:19:16Harry's fingers were trapped in the gap by the door hinges.
0:19:16 > 0:19:20Mum could not release them and the little chap was screaming with pain.
0:19:20 > 0:19:24Harry, can you squeeze my fingers for me? Oh, you star! Well done.
0:19:24 > 0:19:27Is that hurting? A little bit sore?
0:19:27 > 0:19:31Mark now has a better idea of what sort of injuries Harry may have.
0:19:31 > 0:19:34But first he needs to ease the little chap's pain.
0:19:34 > 0:19:38We should give him some Calpol, to settle him down, if that's OK.
0:19:38 > 0:19:43I think he's going to use his fingers fine. I don't think there are any fractures or anything.
0:19:43 > 0:19:47It's been a traumatic afternoon for two-year-old Harry.
0:19:47 > 0:19:48He's a bit subdued.
0:19:48 > 0:19:51Do you like strawberries? Do you?
0:19:51 > 0:19:54The liquid paracetamol should help pick him up.
0:19:56 > 0:19:59- Clever boy. Well done.- Good boy!
0:19:59 > 0:20:02Mark has to check and rule out all possible injuries.
0:20:02 > 0:20:06He can only do this once he's seen exactly where Harry's fingers were trapped.
0:20:06 > 0:20:08It was this door just here.
0:20:08 > 0:20:11In desperation, Mum, Danielle, had hoped that the frozen peas
0:20:11 > 0:20:14would reduce the swelling and free Harry's hand.
0:20:14 > 0:20:18So, let me get this straight. He had his hand here.
0:20:18 > 0:20:24- He poked his fingers in, then his brother came down and said...- I see. - Harry'd caught his fingers.
0:20:24 > 0:20:27There is a bit of a gap there, even when it closes.
0:20:27 > 0:20:30A fairly big gap. So lucky guy, lucky.
0:20:34 > 0:20:36- Right.- Are you going to eat my peas?
0:20:36 > 0:20:40- There's a few peas all down the stairs as well! - I just grabbed them.
0:20:40 > 0:20:44They're going to use the peas as an improvised ice pack for Harry's fingers.
0:20:44 > 0:20:48Danielle goes to fetch a cloth so they can apply them comfortably.
0:20:48 > 0:20:52While they wait, Mark proves he's not just magic with medicine!
0:20:52 > 0:20:54See this? You're going to like this!
0:20:54 > 0:20:56Are you ready?
0:20:57 > 0:21:01Hey, is that cool? Do you like that? Do you want to have a blow?
0:21:01 > 0:21:03Let's take your dummy out and have a blow.
0:21:03 > 0:21:05Have a blow.
0:21:05 > 0:21:08Yeah, you've got a strong breath, haven't you?
0:21:08 > 0:21:11The pen does the trick. Harry is smiling.
0:21:11 > 0:21:14Yeah! And again. Blow it out.
0:21:14 > 0:21:18Blow it harder this time. Can you help? Both of you?
0:21:18 > 0:21:21Well done, that's excellent.
0:21:21 > 0:21:24Mark's proving to be quite a hit with his audience!
0:21:26 > 0:21:31Harry, what I'd like you to do, mate, is put your hand gently on there for me.
0:21:31 > 0:21:34The frozen pea ice pack will reduce the swelling
0:21:34 > 0:21:38as well as the pain. Mark continues to examine his fingers.
0:21:38 > 0:21:41And this side? Can you feel that, yeah?
0:21:41 > 0:21:44Well done. Your nails look nice and clean.
0:21:44 > 0:21:48Usually, if there's a fracture, it's so painful, they stop using them.
0:21:48 > 0:21:51He's clearly using them now, so that's good.
0:21:51 > 0:21:55# How I wonder what you are... #
0:21:55 > 0:22:00For a final check, Mark gets all the children to sing a favourite song, with actions.
0:22:00 > 0:22:01Harry, can you do that?
0:22:05 > 0:22:07Are you going to show me?
0:22:07 > 0:22:11- I think he's using it fine, yes. - He's bending it, isn't he?
0:22:11 > 0:22:15- # How I wonder what you are. # - Very good.
0:22:15 > 0:22:19Harry's improving all the time. In fact,
0:22:19 > 0:22:22he might have revived a bit too much!
0:22:24 > 0:22:26Oh, no, they've gone a bit hyper!
0:22:26 > 0:22:28- Oh, God!- Sorry about that!
0:22:28 > 0:22:30It's all the excitement.
0:22:32 > 0:22:36Out you come to this side. Out this way. Come over here.
0:22:36 > 0:22:42Harry has the all-clear. As a treat, Mark lays on a blue light drive-past so there's no bad memories.
0:22:42 > 0:22:46Harry, are you going to wave with your... That's it!
0:22:46 > 0:22:48Lovely! That's what I want to see!
0:22:48 > 0:22:50Mark's worked his magic.
0:22:50 > 0:22:52- Bye!- Thank you!
0:22:52 > 0:22:55He's now off to prepare for his next call-out.
0:22:57 > 0:23:01Let me introduce you to Bertie. She's 14 years old. Say hello.
0:23:01 > 0:23:04- Hi.- Is it OK to call you Bertie? Roberta.- Yeah.
0:23:04 > 0:23:06- Bertie.- Bertie.- Lovely. Thank you.
0:23:06 > 0:23:12We have something in common. We're both rugby players. Bertie, here, as she's known to her friends,
0:23:12 > 0:23:17was in the wars recently when one game didn't go quite according to plan.
0:23:19 > 0:23:23There's an ambulance on the pitch and this rugby match is now over.
0:23:23 > 0:23:27All attention is focused on injured 14-year-old Bertie.
0:23:27 > 0:23:29Any tenderness?
0:23:29 > 0:23:32As a keen player, she's used to the rough and tumble,
0:23:32 > 0:23:34but the pain has reduced her to a whimper.
0:23:34 > 0:23:37Your jaw, are you OK to move it a bit?
0:23:37 > 0:23:40SHE WHIMPERS IN PAIN
0:23:40 > 0:23:43What's happening now? Have you got pain?
0:23:43 > 0:23:46- Mmm!- Take some deep breaths in for me.
0:23:46 > 0:23:51Bertie was stamped on during the game. As the match continued, she left the pitch.
0:23:51 > 0:23:54Her friend and team coach Ros was immediately concerned.
0:23:54 > 0:23:59Bertie just walked off to the side, sat down and then lay down.
0:23:59 > 0:24:02I realised something was really wrong.
0:24:02 > 0:24:05Any pains in your chest? SHE GROANS
0:24:05 > 0:24:08Can you use this arm to show us where it hurts the most?
0:24:08 > 0:24:10Right in there.
0:24:10 > 0:24:12'I went over, tried to get her to talk,'
0:24:12 > 0:24:15but she wasn't talkative, which is very unlike her.
0:24:15 > 0:24:20She told me it wasn't her head, it was her jaw and she was having trouble breathing.
0:24:20 > 0:24:24Bertie appears shocked and frightened, finding it difficult to communicate.
0:24:24 > 0:24:29But paramedics Danny Millum and Jason Brown need to know exactly where the pain is.
0:24:29 > 0:24:32- Anywhere else? Your tummy OK?- Mm.
0:24:32 > 0:24:36- Chest?- It hurts here. - Does your jaw hurt?
0:24:36 > 0:24:39You look a bit swollen on the left-hand side.
0:24:39 > 0:24:42Bertie will have to go to hospital.
0:24:42 > 0:24:46The injury is to the front of her neck and jaw, rather than her spine.
0:24:46 > 0:24:50The paramedics are happy they can move her safely onto the stretcher.
0:24:52 > 0:24:54OK. Are you able to sit up?
0:24:54 > 0:24:57Take your time.
0:24:57 > 0:24:59That's it. Excellent.
0:24:59 > 0:25:03But this Bertie is a far cry from the one her team-mates know.
0:25:03 > 0:25:08Bertie's normally very loud, very funny, very happy.
0:25:08 > 0:25:12She's always the first with a joke, always very animated.
0:25:12 > 0:25:14Sit yourself down. That's it.
0:25:14 > 0:25:21Having to see her like that, very pale, not moving a lot,
0:25:21 > 0:25:23not saying a lot, was very disturbing.
0:25:27 > 0:25:30Jason needs to go through some basic checks on her jaw.
0:25:30 > 0:25:32But Bertie can't bear to move her mouth.
0:25:32 > 0:25:36Can you poke your tongue out and open nice and wide?
0:25:36 > 0:25:40Show me exactly where it hurts again.
0:25:41 > 0:25:42Is it here?
0:25:42 > 0:25:44Very painful?
0:25:44 > 0:25:50If you had to score that pain in your jaw out of ten,
0:25:50 > 0:25:54ten being the worst pain you've ever felt, what would you give it?
0:25:54 > 0:25:56- Nine.- You'd give it a nine.
0:25:56 > 0:25:58OK.
0:25:58 > 0:26:02We understand she's been playing rugby, kicked in her jaw, got pain in her jaw,
0:26:02 > 0:26:05so we need to manage the pain now if we can.
0:26:05 > 0:26:09Before they subject Bertie to the bumpy journey off the field,
0:26:09 > 0:26:12they want to give her morphine. Ros is on hand to offer support.
0:26:12 > 0:26:17Even with the pain, Bertie is very anxious at the thought of the injection.
0:26:17 > 0:26:22It's really important not to leave someone on their own, even if they're with medical people.
0:26:22 > 0:26:26They're doing their job, getting everything sorted for Bertie.
0:26:26 > 0:26:28Let me know when that starts working.
0:26:28 > 0:26:32I've been there without someone with me and it's quite lonely.
0:26:32 > 0:26:37You don't know what's going on. You need someone to reassure you and keep you calm.
0:26:37 > 0:26:41Let me know when you feel a bit better and the pain starts to go.
0:26:41 > 0:26:45With Bertie more settled, she's ready to go to hospital.
0:26:46 > 0:26:52It's not the way they wanted her to leave the field, but her team-mates give her quite a send-off.
0:26:52 > 0:26:55APPLAUSE
0:26:56 > 0:27:00- They gave you a round of applause! - Yeah.
0:27:00 > 0:27:02That's cool. What's with the needles, then?
0:27:02 > 0:27:07I'm pretty needle-phobic, myself. I don't like needles.
0:27:07 > 0:27:08You're such a wimp!
0:27:10 > 0:27:15I was... Truth is, I am a bit of a wimp! Yes, you're right.
0:27:15 > 0:27:20The thing you were most worried about there was the way your hair looked!
0:27:20 > 0:27:25- Yeah, well, I looked a mess. - You'd just been playing rugby!
0:27:25 > 0:27:29Yeah, but mud everywhere. And I looked a mess.
0:27:29 > 0:27:32That happens when you play rugby! Plus you'd been trampled on!
0:27:32 > 0:27:36How did you get into such a state, then? It was an important part of the game.
0:27:36 > 0:27:40- Yeah.- You were camped on your own line, defending your own line.
0:27:40 > 0:27:43Ball pings down to you. What then?
0:27:43 > 0:27:45I caught the ball.
0:27:45 > 0:27:52Then before I had the chance to run with it or dispatch it off,
0:27:52 > 0:27:56everyone just sort of jumped on me to try and get the ball.
0:27:56 > 0:27:59It was sudden death and we needed a try.
0:27:59 > 0:28:05Then I just got trampled on. Everyone was on top of me.
0:28:05 > 0:28:10They piled in. So where did you get hurt? Did they tread on you?
0:28:10 > 0:28:17Yeah, I got kneed in the neck and trampled on the chest and stuff.
0:28:17 > 0:28:23Then I managed to get up and someone just swang and elbowed me in the jaw.
0:28:23 > 0:28:26- That's not very nice!- No!
0:28:26 > 0:28:28- Did they do it on purpose? - Of course not!
0:28:28 > 0:28:31- They were trying to score a try. - And did they?
0:28:31 > 0:28:33- Yeah.- That's annoying!
0:28:33 > 0:28:36So you guys got wrote out anyway, on the sudden death.
0:28:36 > 0:28:38- We got medals.- Did you?- Yeah.
0:28:38 > 0:28:42- They got medals, you were off to hospital.- I still got a medal.
0:28:42 > 0:28:45Still got the medal. So you won't be playing any more?
0:28:45 > 0:28:47Of course I am!
0:28:47 > 0:28:51- Really?!- Yeah! - What happens if you get hurt again?
0:28:51 > 0:28:53- Aren't you worried about that?- No.
0:28:53 > 0:28:57That's rugby, isn't it? It's not exactly ballet!
0:28:59 > 0:29:01That's true enough!
0:29:01 > 0:29:02OK.
0:29:02 > 0:29:06Would you recommend other people to try the game?
0:29:06 > 0:29:08Yeah, it's a great game.
0:29:08 > 0:29:12If you have strength, or you're really good at running, get in there!
0:29:12 > 0:29:16OK. Don't worry about how you looked in that. You're looking nice today.
0:29:16 > 0:29:18We've seen both sides of you.
0:29:18 > 0:29:19- Thank you.- My pleasure.
0:29:19 > 0:29:22I'll forgive you for calling me a wimp!
0:29:22 > 0:29:23Louise?
0:29:23 > 0:29:25She's got music, hasn't she?
0:29:25 > 0:29:29We see all manner of rescues, but rarely by hovercraft.
0:29:29 > 0:29:31This one is based near Burnham-on-Sea.
0:29:31 > 0:29:34Over the last eight years, it's saved hundreds of lives.
0:29:34 > 0:29:36Here it is in action.
0:29:40 > 0:29:46A family of five from Bristol were rescued after getting stranded on mud flats 1.5 miles from shore.
0:29:46 > 0:29:50They'd driven onto Brean beach but had gone too far and got stuck in mud.
0:29:50 > 0:29:53The father managed to walk back to shore to alert the coastguard
0:29:53 > 0:29:56who called in the rescue hovercraft.
0:29:57 > 0:30:01And it's not just cars that get stuck in the mud.
0:30:04 > 0:30:07The coastguard got a call about a yacht stranded in mud.
0:30:07 > 0:30:14The yacht didn't have any radio so the coastguard and rescue hovercraft went to check the owner was OK.
0:30:14 > 0:30:18He'd only just bought the yacht and didn't have any charts.
0:30:29 > 0:30:34Thank you, Dave. Nice driving. Thanks to your assistants Julie, Chris and Chris.
0:30:34 > 0:30:38Tell me about your hovercraft and where you operate from.
0:30:38 > 0:30:42We operate in the Bridgewater Bay area, based in Burnham-on-Sea.
0:30:42 > 0:30:47We operate from Bridgewater round to Weston-super-Mare,
0:30:47 > 0:30:50- on the mud flats. - That's the key, isn't it?
0:30:50 > 0:30:52How does this make a difference on those mud flats?
0:30:52 > 0:30:55We can go across the mud no problem.
0:30:55 > 0:31:00Straight from sand onto the mud at speed.
0:31:00 > 0:31:04You deal with a vast area on those mud flats?
0:31:04 > 0:31:10They tell us when it's fully low tide, there's 30 square miles of mud flats.
0:31:10 > 0:31:12That's an awful lot of mud!
0:31:12 > 0:31:16People get into trouble on those flats. Do they wander out?
0:31:16 > 0:31:20They wander out following the sea. Because it goes out so far,
0:31:20 > 0:31:24holidaymakers think they can see the sea not far away,
0:31:24 > 0:31:27but usually it's the reflection of the sun on the mud!
0:31:27 > 0:31:33They keep walking and eventually they go a little way and then suddenly they're down.
0:31:33 > 0:31:35It's all in different spaces.
0:31:35 > 0:31:39At that stage, the coastguard call you in because it's easier for you to get there?
0:31:39 > 0:31:44If anyone sees these people in distress, they dial 999.
0:31:44 > 0:31:51The coastguard will check it out and if someone's in the mud, we're asked to take the coastguard out.
0:31:51 > 0:31:55You've got one example where a man was stuck up to his waist? What was going on?
0:31:55 > 0:32:00One evening, he was stuck up to his waist and the tide was lapping around him.
0:32:00 > 0:32:07We managed to get out there. He was lucky if he had ten minutes before he was submerged by the tide.
0:32:07 > 0:32:09How do you even find somebody in that vast area?
0:32:09 > 0:32:15- People have told you where they are? - People ring 999 and they're supposed to stay there then
0:32:15 > 0:32:18until the coastguard or we arrive, so we can pinpoint it.
0:32:18 > 0:32:21He must have been pretty pleased to see you?
0:32:21 > 0:32:27I think so, but he was getting a bit cold by then and didn't know much about anything by that time.
0:32:27 > 0:32:31So this little hovercraft has saved lots of lives?
0:32:31 > 0:32:36This one and we have another one, Elena. Probably since it's been in service,
0:32:36 > 0:32:39it's getting on for 200 lives saved from the mud.
0:32:39 > 0:32:43- You love driving this. You're a volunteer.- Yes. We're all volunteers.
0:32:43 > 0:32:48- It's good!- Thanks for showing me around.- Thank you. Pleasure.
0:32:48 > 0:32:52Fascinating stuff, that. Hovercraft. You never know those things are around.
0:32:52 > 0:32:55All kinds of different vehicles being used.
0:32:55 > 0:33:02I'm going to chat with Ben. Ben's life, since you became a call-taker, has changed considerably.
0:33:02 > 0:33:06Yes, it was nice to get experience. I looked at going into the medicine side of things.
0:33:06 > 0:33:11But getting experience on the front line, the first person they talk to,
0:33:11 > 0:33:15taking choking calls and helping people stop and giving CPR advice,
0:33:15 > 0:33:18actually helping people at the front line,
0:33:18 > 0:33:24has made me want to go more towards not so much the GP side of things, but more the A&E.
0:33:24 > 0:33:27Get out with the basics doctors, as you've shown.
0:33:27 > 0:33:32The basics doctors have featured considerably on Real Rescues over the years.
0:33:32 > 0:33:36So that idea of you being trained up to help people at the side of the road.
0:33:36 > 0:33:42Would be fantastic. We have a few minutes where we help them on the phone then hand over to the crews.
0:33:42 > 0:33:44Then they hand over to the hospital
0:33:44 > 0:33:47and seeing that process, being on the road doing it
0:33:47 > 0:33:49then following it through.
0:33:49 > 0:33:53I'm fascinated. You're so involved with such an emotional part of people's lives
0:33:53 > 0:33:57for a brief spell but then it gets taken over and taken away.
0:33:57 > 0:34:00Do you spend time after the call wondering what happened?
0:34:00 > 0:34:03You do. Sometimes the crews feed back through
0:34:03 > 0:34:08and they say well done, you helped them out, or unfortunately...
0:34:08 > 0:34:12Things like that. To let you know what happened with it, the basis behind it.
0:34:12 > 0:34:18It's good to get an idea of what's going on, but you're surrounded in the emotion of the call.
0:34:18 > 0:34:23How are you combining work and managing to do your study as well?
0:34:23 > 0:34:27- I don't start till September. - So you'll keep going till September. - Yeah.
0:34:27 > 0:34:30Earn some pennies to get through Uni.
0:34:30 > 0:34:33Good luck with it. It's a great line to go into.
0:34:33 > 0:34:38Good luck. Interesting, how it can change your life, being involved in a job.
0:34:38 > 0:34:43Now, back to Arnie, the 14-year-old horse stuck in a freezing muddy bog.
0:34:43 > 0:34:48The specialist rescue team have spent three hours trying to encourage him out of the water.
0:34:48 > 0:34:53But the fading light and falling temperatures mean their only option is to sedate the horse
0:34:53 > 0:34:54and try to pull him out.
0:34:54 > 0:34:59- Hello, how are you? My name's Jim. - I'm Zoe.- Hi, Zoe.
0:34:59 > 0:35:06Equine vet Zoe Turner has arrived. Her expertise will be vital if Arnie is to make it out of here.
0:35:06 > 0:35:09Animal rescuer Jim Green briefs her.
0:35:09 > 0:35:12This isn't going to be straightforward.
0:35:12 > 0:35:17We'll probably have to sedate very heavily. Probably about nine.
0:35:17 > 0:35:18- That's right.- OK.
0:35:18 > 0:35:22The quickest method of sedating Arnie is to inject straight into a vein.
0:35:22 > 0:35:26But that's a difficult and risky job. Zoe has to get up very close.
0:35:32 > 0:35:34Arnie's desperation to get to his feet
0:35:34 > 0:35:38is making him much more agitated and difficult to work around.
0:35:38 > 0:35:41Zoe's very concerned about how cold he is.
0:35:41 > 0:35:43There is only a certain length of time
0:35:43 > 0:35:46that the body can keep its own temperature
0:35:46 > 0:35:47above a critical level.
0:35:47 > 0:35:51It's similar to a person getting dropped in a frozen lake.
0:35:51 > 0:35:53There's only so long they can survive
0:35:53 > 0:35:55before the body just shuts down.
0:35:55 > 0:35:59The fire-fighters do all they can to keep her safe.
0:35:59 > 0:36:04Attached to a rope, she makes her way down to the horse.
0:36:05 > 0:36:07It's a tense moment.
0:36:07 > 0:36:11But Zoe's managed to administer the drug successfully.
0:36:13 > 0:36:17Now there's another wait until the sedative takes effect.
0:36:18 > 0:36:21Despite the drug, Arnie tries again to break free.
0:36:22 > 0:36:24Zoe's pulled away to safety.
0:36:24 > 0:36:26Keep his head over that way.
0:36:26 > 0:36:31No-one said this job was going to be easy when you took the Queen's shilling!
0:36:31 > 0:36:33It's a very difficult situation.
0:36:33 > 0:36:36This horse is still fighting to save itself.
0:36:36 > 0:36:40That's making it even more dangerous for the rescue team.
0:36:40 > 0:36:45Sedation doesn't work as well in stressed animals in any situation.
0:36:45 > 0:36:47He was clearly cold and in shock.
0:36:47 > 0:36:50He had very high levels of adrenaline.
0:36:50 > 0:36:53All these things combined and reduced the effectiveness
0:36:53 > 0:36:55of the drugs given.
0:36:55 > 0:36:58The initial dose given was a high dose for his body weight
0:36:58 > 0:37:04but it wasn't enough to restrain him sufficiently to allow the firemen to do their job.
0:37:04 > 0:37:08They had no choice but to up the dosage of the sedation.
0:37:09 > 0:37:11Everyone quiet, now, please.
0:37:11 > 0:37:15The adrenaline is fighting the sedative.
0:37:15 > 0:37:19The more he struggles, the more he's going down on that back end.
0:37:19 > 0:37:21That's really not good.
0:37:22 > 0:37:26Again, valuable minutes go by as they wait for the drugs to work.
0:37:26 > 0:37:28Now he's starting to go.
0:37:28 > 0:37:30That's better!
0:37:30 > 0:37:33Everyone with dry suits, get stuck in to this.
0:37:33 > 0:37:36Finally, after two and a half hours in the water,
0:37:36 > 0:37:40Arnie is subdued enough for the team to work safely.
0:37:40 > 0:37:44There's a chance he may start to suffer from hypothermia.
0:37:44 > 0:37:46They waste no time activating their plan.
0:37:46 > 0:37:48We've got a forward skid on.
0:37:48 > 0:37:52Back round, this in, forward skid straight out.
0:37:52 > 0:37:56They've moved in with inflatable pathways to work safely in the mud.
0:37:56 > 0:38:01Then strops, or pulling straps, have to be put into position.
0:38:03 > 0:38:05- Got it?- Yep.- Well done.
0:38:05 > 0:38:09They're now ready to heave the large horse out of the water.
0:38:09 > 0:38:10Let's try it.
0:38:10 > 0:38:1514 fire-fighters pull with all their might to free Arnie from the water-filled ditch.
0:38:17 > 0:38:19He's going.
0:38:21 > 0:38:22Go on.
0:38:22 > 0:38:24Go on, fellas. Well done.
0:38:27 > 0:38:30Well done, everyone. Well done.
0:38:30 > 0:38:33They've done it. Now they can reposition at the front
0:38:33 > 0:38:37They're going to use the inflatable pathway as a slide.
0:38:37 > 0:38:38Go with it!
0:38:38 > 0:38:40Greased by the slippery mud,
0:38:40 > 0:38:43Arnie can be slid up onto solid ground.
0:38:44 > 0:38:46Keep going!
0:38:53 > 0:38:57- Rest there!- Rest!- Well done.
0:38:57 > 0:38:59Arnie was in the icy water for over three hours.
0:38:59 > 0:39:05He's freezing, exhausted, and still under the influence of a lot of sedation.
0:39:05 > 0:39:08It's clear to Louise that he's not out of danger yet.
0:39:08 > 0:39:11'When he came out of that water,'
0:39:11 > 0:39:13he was a bit of a wreck.
0:39:13 > 0:39:15He wasn't good at all.
0:39:15 > 0:39:20He was so cold, he was so wet, he really, really was in a bad way.
0:39:21 > 0:39:24Now is the tensest time.
0:39:24 > 0:39:26If Arnie has any chance of survival,
0:39:26 > 0:39:28he has to get up on his feet.
0:39:28 > 0:39:32He's trying to come round. It's a matter of time, really.
0:39:32 > 0:39:35It takes time to ease off.
0:39:36 > 0:39:38Good lad.
0:39:39 > 0:39:43Jim and the team, Zoe and Louise, are all willing him on.
0:39:44 > 0:39:46It's a long 15 minutes
0:39:46 > 0:39:49before he finally hauls himself up.
0:39:55 > 0:39:58He staggers to his feet.
0:39:58 > 0:40:00Turn him round. Turn him round.
0:40:00 > 0:40:03Well done. Turn him. Nice and gently. Nice and gently.
0:40:03 > 0:40:05Stand. Stand.
0:40:05 > 0:40:07Steady, boy.
0:40:07 > 0:40:12But it's going to be touch and go for Arnie. He may be out of the icy water,
0:40:12 > 0:40:15but there's still a real danger of hypothermia.
0:40:15 > 0:40:18The next 24 hours are going to be critical.
0:40:19 > 0:40:26It continued to be a very difficult night for Arnie. But this story does have a happy ending.
0:40:26 > 0:40:30Cold and shivering, Arnie was eventually taken to his stable.
0:40:30 > 0:40:35Once he was back in his stable, both his front and back legs cramped up.
0:40:35 > 0:40:38It's called exertional rhabdomyolysis, or tying up,
0:40:38 > 0:40:40and this was very painful for him.
0:40:40 > 0:40:43We had to give him strong pain relief.
0:40:43 > 0:40:47This was while we were giving him fluids for shock at the same time.
0:40:47 > 0:40:50He had a lot of fight in him and he wasn't going to give up!
0:40:50 > 0:40:52The vets were brilliant.
0:40:52 > 0:40:55They worked all through the night with him.
0:40:55 > 0:40:59It was touch and go at one point whether he was going to make it.
0:40:59 > 0:41:02But the vet was so happy when she came down the following day.
0:41:10 > 0:41:14Just three weeks on and Arnie is back doing what he loves,
0:41:14 > 0:41:17parading in the yard with Louise's daughter, Kaylee.
0:41:18 > 0:41:22He's fine. You wouldn't believe he'd been through all that.
0:41:22 > 0:41:26I couldn't believe how good the recovery has been with him.
0:41:27 > 0:41:33Arnie being his name, he must be a Terminator, cos he's recovered remarkably!
0:41:33 > 0:41:35I couldn't believe it.
0:41:35 > 0:41:39And Louise has made changes to make sure it will never happen again.
0:41:39 > 0:41:41I wouldn't let it happen again.
0:41:41 > 0:41:44My brother and dad came down and put a fence up.
0:41:44 > 0:41:48I've taken that one out of the equation cos he can't now!
0:41:51 > 0:41:54- I'm glad he's better. - You're a softie with horses.
0:41:54 > 0:41:57- I am a softie.- You're a rider, aren't you?- Yes.
0:41:57 > 0:42:01It's dangerous! It's a dangerous sport. People fall off horses.
0:42:01 > 0:42:03- Have you fallen off? - Yeah. Don't be a wimp!
0:42:03 > 0:42:07What is going on? That's twice in one programme! Not happy with that!
0:42:07 > 0:42:10- Maybe I was told!- Isn't it interesting what Ben said,
0:42:10 > 0:42:16about how you can get led into a change of lifestyle and take off in a different direction.
0:42:16 > 0:42:19I love the fact that they'd all like to know what happens
0:42:19 > 0:42:22at the end of these calls, and if people are OK.
0:42:22 > 0:42:27Even the paramedics were saying only one in 100 ever write and say they'd like to know.
0:42:27 > 0:42:32- If you get helped out by someone, drop them a line.- Absolutely. - Say thank you.
0:42:32 > 0:42:35- That's a good idea.- Yes. "Wimp"!
0:42:35 > 0:42:39- That's all for today. Join us next time for more Real Rescues.- Bye!
0:43:12 > 0:43:15Subtitles by Red Bee Media Ltd