0:00:02 > 0:00:06Today on Real Rescues, a major incident as a petrol tanker crashes into a bungalow.
0:00:06 > 0:00:07It was actually on fire.
0:00:07 > 0:00:11Somebody was running down the road shouting, "Evacuate, evacuate."
0:00:11 > 0:00:13And 40 feet in the air,
0:00:13 > 0:00:17a cat's terror at the top of a tree too thin for rescuers to climb,
0:00:17 > 0:00:20so it is going to need some gymnastics to get it down.
0:00:40 > 0:00:42Hello and welcome to Real Rescues.
0:00:42 > 0:00:44We are in the police headquarters in Lewes.
0:00:44 > 0:00:46It is not just the police we will be seeing in action today.
0:00:46 > 0:00:49We are celebrating the work of all our emergency services.
0:00:49 > 0:00:53This first rescue involves three of them - police, fire and ambulance.
0:00:53 > 0:00:55Now, any accident involving fuel tankers
0:00:55 > 0:00:57is potentially life-threatening.
0:00:57 > 0:00:59The one we are about to see is doubly dangerous.
0:00:59 > 0:01:03An HGV has crashed into a property very close to a primary school.
0:01:03 > 0:01:06And it doesn't appear to be accidental.
0:01:08 > 0:01:10It is Friday morning.
0:01:10 > 0:01:13Ambulance crew John Leatherbarrow and Jason Papworth
0:01:13 > 0:01:16are on their way to an emergency near Wareham in Dorset.
0:01:16 > 0:01:18Details are sketchy but alarming.
0:01:18 > 0:01:21We have been called to a lorry into a house over in Wareham.
0:01:21 > 0:01:25At the moment, we are not too sure of the details fully
0:01:25 > 0:01:28but we are racking up fire and police and everything like that.
0:01:28 > 0:01:31So at the moment, we are unsure what we are going to,
0:01:31 > 0:01:33all we have got is a lorry into a house.
0:01:33 > 0:01:371-5, just wondering if you have any further information
0:01:37 > 0:01:38on the incident, over?
0:01:51 > 0:01:55With so many emergency service units going to this incident,
0:01:55 > 0:01:58there is a lot of radio chatter and more details are filtering through.
0:02:01 > 0:02:04A fuel tanker has apparently been deliberately driven into a bungalow.
0:02:04 > 0:02:09Up above, a police helicopter scours the landscape for the driver
0:02:09 > 0:02:10who has fled the scene.
0:02:13 > 0:02:16And it is a chaotic scene.
0:02:16 > 0:02:20A host of emergency vehicles litter this quiet, residential street,
0:02:20 > 0:02:24while evacuated residents stand shocked at the edge of a cordon.
0:02:29 > 0:02:34Firefighters have already put out the fire that was raging in this bungalow.
0:02:34 > 0:02:36Ambulance scene officer Paul Miner
0:02:36 > 0:02:39briefs fellow medics on what has happened.
0:02:39 > 0:02:41The driver of the tanker, right, has actually attempted
0:02:41 > 0:02:43to drive it into the bungalow, a domestic.
0:02:45 > 0:02:48It was actually on fire, the bungalow was.
0:02:48 > 0:02:52And then the wife, hysterical, and he's done a runner.
0:02:52 > 0:02:55Someone's driven the lorry backwards, luckily,
0:02:55 > 0:02:57which has saved quite a major incident.
0:02:57 > 0:03:00You can see the position of the lorry now
0:03:00 > 0:03:04and if that had gone up, it would have caused a major incident.
0:03:04 > 0:03:07So no other casualties at the moment?
0:03:07 > 0:03:11No, we've only got one, hysterical lady who is being treated by an ECP.
0:03:11 > 0:03:16Two doors down, Mike was alerted to the situation by another neighbour, frantically knocking.
0:03:17 > 0:03:19I went out and could see the tanker,
0:03:19 > 0:03:21or the back of the tanker,
0:03:21 > 0:03:24with smoke coming out of the tanker and the house.
0:03:24 > 0:03:27I said to them that we really need to get away from that,
0:03:27 > 0:03:30that could be potentially quite dangerous.
0:03:30 > 0:03:32Somebody else was running down the road,
0:03:32 > 0:03:37shouting, "Evacuate, evacuate," which stirred some more people.
0:03:37 > 0:03:39As I was coming up the road,
0:03:39 > 0:03:42the tanker actually backed out of the drive again.
0:03:42 > 0:03:44I don't know,
0:03:44 > 0:03:46but I think it must have been the guy that drove it in there
0:03:46 > 0:03:51because at that point, I'm certain that the services hadn't arrived.
0:03:51 > 0:03:54But it wasn't the driver. Instead, a local man was passing by
0:03:54 > 0:03:57after dropping his daughter off at school.
0:03:58 > 0:04:02Fearing catastrophe, he jumped into the burning cab of this tanker,
0:04:02 > 0:04:06full of kerosene, and reversed it away from the house on fire.
0:04:07 > 0:04:10He then used the extinguishers on the lorry to put out
0:04:10 > 0:04:12the flames as best he could.
0:04:14 > 0:04:17Had it have stayed where it was, the fire was well developed
0:04:17 > 0:04:20in the hall, it would have taken the tanker with it,
0:04:20 > 0:04:26the cab, which could have spread to the fuel oil tank at the back.
0:04:26 > 0:04:29Although it's not highly flammable, it will burn
0:04:29 > 0:04:31and once it gets hot enough, it'll burn readily.
0:04:31 > 0:04:33The guy, to me, he's a hero.
0:04:33 > 0:04:39He had the sense to actually reverse a lorry backwards full of diesel.
0:04:39 > 0:04:43If he hadn't, the front of the property has actually caught fire,
0:04:43 > 0:04:46even though it is quite minor, if that had gone up with the lorry,
0:04:46 > 0:04:50then we could have had many, many casualties.
0:04:50 > 0:04:54Emergency Care Practitioner, Jay Mercer, has been treating the woman
0:04:54 > 0:04:57who was inside the bungalow at the time the lorry smashed into it.
0:04:57 > 0:05:01She is obviously hysterical, and very, very anxious,
0:05:01 > 0:05:03obviously had a lorry plough through the front of her house.
0:05:03 > 0:05:08She has actually come out of the back of the house and actually fled
0:05:08 > 0:05:12over the fences and knocked up a neighbour and everything.
0:05:12 > 0:05:15But we have checked her over, no injuries that I can see
0:05:15 > 0:05:18that are apparent, there is no acute illness there.
0:05:18 > 0:05:20And just very shaken, really.
0:05:20 > 0:05:23Whether or not the tanker driver has any injuries is unknown
0:05:23 > 0:05:25as he is on the run and hasn't stayed around
0:05:25 > 0:05:29to see the havoc he has brought to this peaceful neighbourhood.
0:05:31 > 0:05:33So the plot thickens.
0:05:33 > 0:05:35To shed a light on the story now
0:05:35 > 0:05:37is off duty Special Constable Trevor Knott.
0:05:37 > 0:05:40Trevor, you had just dropped your little girl off to school,
0:05:40 > 0:05:44and this incident happened, what 20, 30 yards away?
0:05:44 > 0:05:46What was the sight?
0:05:46 > 0:05:49You were the first person on the scene, what was it like?
0:05:49 > 0:05:51So, looking down the road
0:05:51 > 0:05:56there was a small petrol tanker wedged in the front of a bungalow,
0:05:56 > 0:06:00with the rear wheels still spinning digging a hole in the front lawn.
0:06:00 > 0:06:03Me and my dog went and approached the tanker,
0:06:03 > 0:06:06had a look in the driver's side.
0:06:06 > 0:06:09There was no driver obvious. I couldn't really have a look.
0:06:09 > 0:06:11So I walked round the other side.
0:06:11 > 0:06:14Noticed that there were three fires set underneath the tanker.
0:06:14 > 0:06:19Looked in the passenger side, there was no-one present in the tanker.
0:06:19 > 0:06:21Looked into the house, saw some movement in the house,
0:06:21 > 0:06:25then saw the flames and got covered in thick, black smoke.
0:06:25 > 0:06:29- So you got a little bit suspicious straightaway?- Yes.
0:06:29 > 0:06:34- So, looking at the situation as it was...- It wasn't an accident?
0:06:34 > 0:06:38- It wasn't an accident from what I could see.- What did you do next?
0:06:38 > 0:06:40You went round the back?
0:06:40 > 0:06:42So I went round the back of the truck,
0:06:42 > 0:06:45had a look inside the truck, no-one in there, making sure,
0:06:45 > 0:06:49just to make sure it was not an accident.
0:06:49 > 0:06:51Noticed the fires that were set underneath,
0:06:51 > 0:06:55then got covered in a cloud of thick, black smoke so I backed off
0:06:55 > 0:07:00to the other side of the road and that point, after phoning 999,
0:07:00 > 0:07:02for a chase up for the fire brigade etc,
0:07:02 > 0:07:05noticed a man come over the fence.
0:07:05 > 0:07:10At that point I challenged him. I just went, "Oi!"
0:07:10 > 0:07:13- As you do.- As you do. At which point, he ran.
0:07:13 > 0:07:18So you're saying, right, this is a criminal here, so you chase him.
0:07:18 > 0:07:23- You chase him for how far?- About 150 yards out on to the main road.
0:07:23 > 0:07:25He slipped over in front of a car.
0:07:25 > 0:07:27I jumped on him, grabbed hold of him,
0:07:27 > 0:07:29dragged him off onto the pavement,
0:07:29 > 0:07:33at which point we had a fight, for want of a better word.
0:07:33 > 0:07:37He assaulted me and managed to break free and made for the railway lines.
0:07:37 > 0:07:40And you thought, I am not going to chase him on the railway lines
0:07:40 > 0:07:42but he was caught up by colleagues of yours, was he?
0:07:42 > 0:07:47Yes, eventually. As soon as he broke free, he made for the railway lines.
0:07:47 > 0:07:50The regular officers were just turning up on the scene
0:07:50 > 0:07:54and saw him clear the other side of the railway line, at which point
0:07:54 > 0:07:58then, everything else kicked in, the helicopter and dog unit, etc,
0:07:58 > 0:08:02to apprehend him and he was caught about an hour and a half later.
0:08:02 > 0:08:03My goodness.
0:08:03 > 0:08:07OK, you wouldn't advise people to chase, call the police, right?
0:08:07 > 0:08:10Definitely. If they are presented with that situation,
0:08:10 > 0:08:14get a full description of anyone they think may be an offender
0:08:14 > 0:08:16and call it in, 999.
0:08:16 > 0:08:18OK, thank you, thank you very much indeed for your efforts.
0:08:18 > 0:08:21Thankfully, everyone was safe and sound. I should tell you,
0:08:21 > 0:08:24the driver of the tanker was sentenced to seven years in prison
0:08:24 > 0:08:25for arson, endangering life,
0:08:25 > 0:08:28dangerous driving and other charges.
0:08:31 > 0:08:34Treetop rescues require very particular skills.
0:08:34 > 0:08:38We are about to see a tree surgeon swing into action on a poplar
0:08:38 > 0:08:42that appears to be bending almost to breaking point.
0:08:44 > 0:08:46It is early October in north Hampshire.
0:08:46 > 0:08:50- Hello, have you got a cat up a tree? - I have, yes.- Can you show me?
0:08:50 > 0:08:52I can indeed. Do you want to come in for a second?
0:08:52 > 0:08:54Through the back or the front?
0:08:54 > 0:08:56You can come in here, no problems. Thank God you're here.
0:08:59 > 0:09:02Animal rescue specialist Buster Brown is being shown
0:09:02 > 0:09:05to a copse behind a row of houses.
0:09:06 > 0:09:0940 feet up a poplar tree is Blossom.
0:09:13 > 0:09:16This 16 month-old cat has been up here for two nights,
0:09:16 > 0:09:20clinging on to this spindly tree as it's buffeted by strong winds.
0:09:23 > 0:09:25The Fire Brigade and the RSPCA, we work together
0:09:25 > 0:09:27and are in agreement, that if a cat goes up a tree,
0:09:27 > 0:09:30we will leave it there for usually 24 to 48 hours,
0:09:30 > 0:09:33depending on its age and whether it is injured.
0:09:33 > 0:09:37But Blossom isn't showing any signs of coming down by herself
0:09:37 > 0:09:39and she is very vocal.
0:09:39 > 0:09:43Her loud mewing has attracted the attention of several wannabe rescuers.
0:09:43 > 0:09:47The owner actually put a ladder up to see if he could climb the tree.
0:09:47 > 0:09:50He had left it but he was aware that children
0:09:50 > 0:09:53and other members of the public had also tried to climb the tree,
0:09:53 > 0:09:56therefore it became a public hazard.
0:09:56 > 0:09:58People were putting themselves at risk to rescue the cat.
0:09:58 > 0:10:02Buster has to weigh up the risks involved in a rescue attempt.
0:10:02 > 0:10:06Blossom is a long way up. The trunk is narrow and the branches thin.
0:10:06 > 0:10:10It was apparent that we weren't able to put our ladder onto the tree,
0:10:10 > 0:10:13for the tree to withstand the ladder's weight.
0:10:13 > 0:10:15It was not a safe tree for the firemen to climb.
0:10:15 > 0:10:18We are not equipped to climb trees. We climb ladders.
0:10:18 > 0:10:21People who are equipped to climb trees are tree surgeons
0:10:21 > 0:10:24so we naturally decided to call one of those out.
0:10:25 > 0:10:29Local tree expert Charlie Renshaw and his assistant, John,
0:10:29 > 0:10:32arrive to see if a rescue is possible.
0:10:32 > 0:10:36I saw this cat and it seemed a bit windy.
0:10:36 > 0:10:39I thought, I could see the fireman with their ladders
0:10:39 > 0:10:43and I thought there was no way they were going to reach it with that.
0:10:43 > 0:10:46And just thought I'd have a look about
0:10:46 > 0:10:48and see what trees were there to work from.
0:10:49 > 0:10:52Charlie takes up the challenge.
0:10:52 > 0:10:56Using ropes, he starts by climbing an adjacent, stronger tree.
0:10:56 > 0:10:59He is briefed by Buster about how the cat might react.
0:11:00 > 0:11:05The problem is, the cat is terrified when you grab hold of it
0:11:05 > 0:11:07and it is likely to strike out at you.
0:11:07 > 0:11:09In that action of it biting you or scratching you,
0:11:09 > 0:11:11you might lose grip of the tree yourself.
0:11:11 > 0:11:14It is not a friendly cat sitting by the rug,
0:11:14 > 0:11:16it is a terrified cat at the top of a tree.
0:11:23 > 0:11:25Charlie quickly reaches a suitable height,
0:11:25 > 0:11:29but he needs extra equipment to go further.
0:11:29 > 0:11:32Normally, what would you do is take your rope high
0:11:32 > 0:11:34and you would come down a bit and you try
0:11:34 > 0:11:38and swing yourself over to the thinner tree. But the trouble was,
0:11:38 > 0:11:42there's a lot of whip to the tree because it was so tall and skinny,
0:11:42 > 0:11:46and the chances are you may very well have knocked the cat out.
0:11:46 > 0:11:50So then I asked for the poles which then I could pull the tree
0:11:50 > 0:11:53to me slightly which would take a lot of the spring out
0:11:53 > 0:11:57and then with my weight on the rope, I was able to pull myself
0:11:57 > 0:12:00across to the other tree without it making too much sudden movement.
0:12:00 > 0:12:04What he does next seems to defy gravity,
0:12:04 > 0:12:06leaving his audience open mouthed.
0:12:17 > 0:12:21With extraordinary gymnastic skill, Charlie has somehow managed
0:12:21 > 0:12:25to shimmy along the pole as one end of it dangles freely in mid-air
0:12:30 > 0:12:33Now, Charlie has to reach Blossom up an ever narrowing trunk.
0:12:33 > 0:12:38The chances are the top could have snapped out but if you try
0:12:38 > 0:12:43and keep your weight distributed central, it is not too bad.
0:12:43 > 0:12:45It is a critical moment.
0:12:45 > 0:12:50If Blossom panics, she could scramble away, ever higher.
0:12:50 > 0:12:52Really, there's one chance of getting the cat down
0:12:52 > 0:12:54and it started to try and go up a bit
0:12:54 > 0:12:58but I managed to get my hand on top, just to hold its position.
0:12:58 > 0:13:00Charlie's balance is so good,
0:13:00 > 0:13:04he can use both hands to put the cat in the bag.
0:13:04 > 0:13:06I was able to put it in the bag backwards,
0:13:06 > 0:13:10because we have tried it in the past where you try and put
0:13:10 > 0:13:13the cat in forwards and out come the claws and you don't stand a chance!
0:13:17 > 0:13:21With Charlie's swift descent, Blossom's hairy ordeal is over.
0:13:25 > 0:13:27Well done, Charlie, super job.
0:13:27 > 0:13:33And it turns out, Charlie knows all about cats, as well as trees.
0:13:33 > 0:13:37Yeah, I like cats, I've got seven of my own and two dogs.
0:13:37 > 0:13:39I haven't got no big trees in the garden!
0:13:41 > 0:13:43All right, Blossom, good girl.
0:13:44 > 0:13:47Nice one, fella, that was good, neatly done.
0:13:47 > 0:13:50Charlie has successfully pulled off
0:13:50 > 0:13:53what seemed like an impossible rescue.
0:13:53 > 0:13:56Once you've done it, it gives you, it's something different
0:13:56 > 0:13:58and it's all got a lot of meaning.
0:13:58 > 0:14:02I'm happy that, you know, it went all right and the cat's fine
0:14:02 > 0:14:05and back with its owners. And they were very grateful.
0:14:05 > 0:14:08At the end of the day, that's all that you want anyway.
0:14:12 > 0:14:14It's a hard life, isn't it?
0:14:16 > 0:14:20Well, thanks to Charlie's strength and gymnastics, Blossom is safe.
0:14:20 > 0:14:22It was amazing watching that, Buster.
0:14:22 > 0:14:25From down below, did it look like he sort of levitated?
0:14:25 > 0:14:28It was quite incredible. I have not seen anybody do that
0:14:28 > 0:14:31and it was like watching somebody in the circus, it was fascinating.
0:14:31 > 0:14:32What did you make of it?
0:14:32 > 0:14:36Was it pure strength that he was able to shimmy up that pole?
0:14:36 > 0:14:39I think so, upper-body strength. Tree surgeons are very strong chaps
0:14:39 > 0:14:41by the nature of their work.
0:14:41 > 0:14:43It's a very labour intensive job.
0:14:43 > 0:14:46He's a tree-climbing expert and he certainly showed it that time.
0:14:46 > 0:14:48And very conscious of safety as well?
0:14:48 > 0:14:50Yes, he was, and I had to brief him
0:14:50 > 0:14:53but he was probably better equipped than I could ever be.
0:14:53 > 0:14:58Tell us as well because who pays for that? If you call out a tree surgeon to look after your tree, you pay.
0:14:58 > 0:15:00- Who pays for a cat getting out of a tree?- It's no different.
0:15:00 > 0:15:06The tree surgeon may charge the owner of the cat for his services.
0:15:06 > 0:15:09The Fire Service don't bear that cost or the RSPCA may have to pay it.
0:15:09 > 0:15:12I believe on this occasion, they came to a mutual agreement.
0:15:12 > 0:15:15So you can sort of negotiate, can you?
0:15:15 > 0:15:18Yes, there's a bit of negotiation, leeway going on.
0:15:18 > 0:15:21And there are some dangers, we know on Real Rescues,
0:15:21 > 0:15:23getting cats out of trees, what sort of thing can happen?
0:15:23 > 0:15:26Apart from the dangers of falling,
0:15:26 > 0:15:29and we do advise members of the public not to climb trees,
0:15:29 > 0:15:32one of the dangers are there when cats are up trees for any
0:15:32 > 0:15:36length of time, especially male cats, they don't urinate.
0:15:36 > 0:15:39At the point of release, they tend to let go.
0:15:39 > 0:15:42A colleague of mine recently, I won't mention his name,
0:15:42 > 0:15:47he actually had an incident recently and if you were climbing the tree
0:15:47 > 0:15:50and you did this and this happened to you, you would fall out.
0:15:50 > 0:15:51Luckily, he was on the ground
0:15:51 > 0:15:54reaching the cat and the cat urinated onto him and he reached it.
0:15:54 > 0:15:58Unfortunately, the urine entered his mouth which again,
0:15:58 > 0:16:02is a viral hazard and a very unpleasant thing to happen.
0:16:02 > 0:16:04I bet he was not best pleased?
0:16:04 > 0:16:09He is a country gentleman and he dealt with it accordingly.
0:16:09 > 0:16:11- Buster, thank you!- You're welcome.
0:16:17 > 0:16:19It's getting towards the end of a 12 hour shift
0:16:19 > 0:16:21for traffic cop Shelley Marder
0:16:21 > 0:16:24when an emergency comes in.
0:16:24 > 0:16:26At the moment we've been called to a vehicle
0:16:26 > 0:16:30that's driven through the wall of a front garden of a house.
0:16:30 > 0:16:32But far from lying at the scene injured,
0:16:32 > 0:16:33this driver's upped and gone.
0:16:35 > 0:16:38He's run away. He's been followed by a few members of the public
0:16:38 > 0:16:39but they've lost sight of him.
0:16:39 > 0:16:45We have a dog unit en route to hopefully pick up the track.
0:16:45 > 0:16:47Tango 203, show me at scene.
0:16:48 > 0:16:52Shelley finds the 4x4 with its front end smashed in.
0:16:52 > 0:16:53It's hit a lamp-post
0:16:53 > 0:16:55and then smashed into the wall of a small bridge.
0:16:58 > 0:17:01She's hoping a search will reveal who was driving.
0:17:01 > 0:17:06A few beer bottles in there and a receipt for some cigarette papers.
0:17:06 > 0:17:10I'm just trying to find anything that may identify who the driver is.
0:17:16 > 0:17:19Bear with me a second.
0:17:19 > 0:17:22Although the driver is missing, there is an eyewitness
0:17:22 > 0:17:23who saw what happened.
0:17:23 > 0:17:26- I saw him come out all over the place.- So he was in front of you?
0:17:26 > 0:17:30- Yes, yes. He nearly hit these cars up here.- OK.
0:17:30 > 0:17:36And he swerved all over here, all over the road, hit the bridge...
0:17:36 > 0:17:37hit the lamp-post first.
0:17:37 > 0:17:41- Hit the bridge.- And he actually did try to drive off but obviously...
0:17:41 > 0:17:43- he can't. - Yeah, the car's a bit gone.
0:17:43 > 0:17:46He got out and he ran off up the road.
0:17:46 > 0:17:50Another witness gave chase while Paul ran the police.
0:17:50 > 0:17:54But the driver outran his pursuer and now he is nowhere to be seen.
0:17:55 > 0:18:00It is very unusual. It is normally a sleepy town, really.
0:18:00 > 0:18:03The dog unit has gone off to find a fresh trail
0:18:03 > 0:18:06and Shelley is on a different route to track him down.
0:18:06 > 0:18:09The vehicle has been searched, there is nothing that identifies the driver.
0:18:09 > 0:18:11However, the keys have gone
0:18:11 > 0:18:14so they may possibly have that on them still.
0:18:14 > 0:18:19The car is registered to a company address, not a person,
0:18:19 > 0:18:23so we're just doing some checks at the moment to ascertain
0:18:23 > 0:18:25who could be the possible driver.
0:18:25 > 0:18:29It is not unusual for some people to run from the scene in a panic,
0:18:29 > 0:18:31but they always get found out in the end,
0:18:31 > 0:18:33whether it's today or tomorrow,
0:18:33 > 0:18:36or the next day, so there's no point running.
0:18:36 > 0:18:38The dog team haven't managed to find anyone.
0:18:38 > 0:18:41It's time for Shelley to knock off for the evening
0:18:41 > 0:18:44and leave the night shift to wait for the vehicle's recovery.
0:18:46 > 0:18:48But that's not the end of the police work.
0:18:48 > 0:18:49The following day,
0:18:49 > 0:18:52Shelley tracked down the company the car was registered to.
0:18:52 > 0:18:56She discovered the driver had told his boss about the accident
0:18:56 > 0:19:00and was advised to contact the police as soon as possible.
0:19:00 > 0:19:03He said when he came to rest, he ran from the scene
0:19:03 > 0:19:05because he didn't want to lose his job.
0:19:05 > 0:19:07He'll be interviewed about his actions
0:19:07 > 0:19:08and what he did prior to the collision
0:19:08 > 0:19:11and it will be up to the court to decide
0:19:11 > 0:19:15what the best course of action for him would be.
0:19:15 > 0:19:19He was later charged with careless driving
0:19:19 > 0:19:20and failing to stop at an accident.
0:19:25 > 0:19:28The call handlers here are cool, calm and collected
0:19:28 > 0:19:31as was Liam Booth in Sheffield who took a 999 call
0:19:31 > 0:19:34from a distraught young woman terrified for her life.
0:19:34 > 0:19:36Her house had filled with smoke and she couldn't escape.
0:19:36 > 0:19:39This is the 999 call.
0:20:13 > 0:20:17Liam Booth was the call-taker doing his best to calm Sinead.
0:20:17 > 0:20:20I woke up, my room was just filled with smoke.
0:20:21 > 0:20:25So, I just ran downstairs, tried to get out and that didn't work.
0:20:25 > 0:20:27So, I ran back upstairs,
0:20:27 > 0:20:31got my phone, dialled 999 and just screamed.
0:21:17 > 0:21:20Unfortunately, Sinead put herself in a bedroom
0:21:20 > 0:21:22which was directly above the fire.
0:21:22 > 0:21:26It would have been more dangerous to try and get her out and into another room.
0:21:38 > 0:21:41I'd asked Sinead to sit down for me within the bedroom.
0:21:41 > 0:21:44There, the air was clearer.
0:21:44 > 0:21:46Unfortunately, there was a lot of smoke entering,
0:21:46 > 0:21:50so I ended up having to get Sinead to lay flat on the floor
0:21:50 > 0:21:51and get lower to the ground
0:21:51 > 0:21:54until the actual fire crews attended.
0:22:36 > 0:22:38I didn't know whether I was going to get out.
0:22:38 > 0:22:41I didn't know what was going to happen next.
0:22:42 > 0:22:46But the fact that he explained that we'd done the best we could,
0:22:46 > 0:22:47and it was just waiting, then.
0:22:47 > 0:22:51Liam's calm instructions and reassurance
0:22:51 > 0:22:53helped Sinead keep it together until the firefighters
0:22:53 > 0:22:56had knocked the fire back enough to get to her.
0:22:56 > 0:22:58They put an oxygen mask on me,
0:22:58 > 0:23:02shouted down, "Get the stairs clear! Get the front door open!"
0:23:02 > 0:23:05They said, "We're going. We're going out. We're getting out."
0:23:05 > 0:23:07Sinead got out safely,
0:23:07 > 0:23:09but it was Liam who kept her out of danger
0:23:09 > 0:23:11until the fire crews helped her walk out.
0:23:13 > 0:23:15It was amazing having somebody there.
0:23:18 > 0:23:20I honestly don't know what I'd have done
0:23:20 > 0:23:22if he hadn't stayed on the phone.
0:23:23 > 0:23:25If he hadn't given me the advice he did,
0:23:25 > 0:23:27I wouldn't be here today.
0:23:33 > 0:23:36Hi. I've just been chatting to James who's taking a bit of a break.
0:23:36 > 0:23:41He was telling me a wonderful story about a community.
0:23:41 > 0:23:45It starts with a butcher, turning up to make a delivery. What happens?
0:23:45 > 0:23:49A butcher had received a morning phone call from an elderly lady.
0:23:49 > 0:23:53She had asked for some meat from him and he delivers it to her.
0:23:53 > 0:23:56It was about 11' o'clock he was due to arrive at the address.
0:23:56 > 0:23:58He turned up at the address and there was no answer at the door.
0:23:58 > 0:24:02Now, being a nice butcher, he knows her very well, regular customer,
0:24:02 > 0:24:05he gets a bit concerned cos she's a creature of habit, right?
0:24:05 > 0:24:08She is indeed. He knocks on the door, unable to get any response.
0:24:08 > 0:24:11He went to a neighbour and they know the lady quite well.
0:24:11 > 0:24:14She's a creature of habit, her dog's always with her.
0:24:14 > 0:24:17They could hear it yapping away inside, so assumed she was in,
0:24:17 > 0:24:20but possibly had had a fall. That's why she wasn't coming to the door.
0:24:20 > 0:24:22She never leaves the house without the dog?
0:24:22 > 0:24:25Never leaves the house without the dog. She's always with the dog,
0:24:25 > 0:24:27she always takes it everywhere she goes.
0:24:27 > 0:24:29It's her friend and it's always with her.
0:24:29 > 0:24:31Right, so you think, OK, send the boys round?
0:24:31 > 0:24:34Yeah, yeah. We attended the address and we gained entry
0:24:34 > 0:24:36hoping she wasn't in there, injured.
0:24:36 > 0:24:39She wasn't indeed in the property at all.
0:24:39 > 0:24:41From looking around the property,
0:24:41 > 0:24:43we found a contact number for a relative.
0:24:43 > 0:24:45We gave them a call and she was out shopping with them.
0:24:45 > 0:24:48- Oh, brilliant! - Yeah, so it all ended well,
0:24:48 > 0:24:50but it was obviously concerning in the first instance.
0:24:50 > 0:24:53It's lovely to know there's that community spirit and people care...
0:24:53 > 0:24:57Certainly, yeah. It's maybe not so good as it was in the olden days,
0:24:57 > 0:25:00but it's good to see that people still care about their neighbours.
0:25:00 > 0:25:02- James, thank you very much. - No problems.
0:25:02 > 0:25:05Southampton's Green Watch fire fighters aren't surprised by much,
0:25:05 > 0:25:09but this next road traffic incident confounded them all.
0:25:09 > 0:25:13SIRENS WAIL
0:25:13 > 0:25:14It's just before 6am in the morning.
0:25:14 > 0:25:18It's raining heavily, driving conditions are difficult.
0:25:18 > 0:25:22And the fire fighters of Green Watch have been called to a car accident.
0:25:24 > 0:25:26In the bush, it's over there.
0:25:31 > 0:25:33There's nothing to be seen on the road.
0:25:33 > 0:25:36The car is lying on its side in the bushes.
0:25:36 > 0:25:41Watch manager Tim Harrison fears the worst for anyone still inside.
0:25:41 > 0:25:44- Anyone in there?- Yeah. - We've got a lady in here.
0:25:44 > 0:25:47- Conscious and breathing?- Yep.- OK.
0:25:47 > 0:25:51It looks as though it's going to be a difficult job to get the woman out.
0:25:51 > 0:25:54She obviously needs stabilisation.
0:25:54 > 0:25:58Yeah. Stand fast. Wedge in the other side now.
0:25:58 > 0:26:00We haven't got decent access to her at the moment.
0:26:02 > 0:26:04The first job is to put wedges under the car
0:26:04 > 0:26:06to make sure that it doesn't move
0:26:06 > 0:26:10which could make the driver's situation even worse.
0:26:10 > 0:26:12Emergency plan will be to drag her out.
0:26:12 > 0:26:14Primary plan will be to get her out on a spine board.
0:26:14 > 0:26:17Happy with the resources? Just two pumps.
0:26:17 > 0:26:21- I think that's fine. - Yeah, it should be all right. We'll see how we go, to start with.
0:26:21 > 0:26:23Once we've got stabilisation done,
0:26:23 > 0:26:24we'll let everyone know what the plan is.
0:26:24 > 0:26:27Once the ambulance crew has assessed the woman,
0:26:27 > 0:26:31they'll know whether or not it's vital to get her out quickly.
0:26:33 > 0:26:36All right, I'll get my blokes to carry on with stabilisation,
0:26:36 > 0:26:38but I'll let them know.
0:26:38 > 0:26:41And there's some good news.
0:26:41 > 0:26:43Senior paramedic Rob Isherwood has decided
0:26:43 > 0:26:45the woman is not at risk of spinal injuries,
0:26:45 > 0:26:49and it's safe for her to climb out of the smashed rear window.
0:26:49 > 0:26:52The medic's letting her climb out, yeah.
0:26:54 > 0:26:58- Bring one leg up, then the other one through.- Stand up.
0:26:58 > 0:27:01- That's it, well done.- Stand down.
0:27:01 > 0:27:03There you go.
0:27:06 > 0:27:07Although she's clearly shaken,
0:27:07 > 0:27:10she's fit enough to walk back up to the road,
0:27:10 > 0:27:12with just a little help from Rob and Tim.
0:27:14 > 0:27:15Take it nice and slow.
0:27:18 > 0:27:20It seems she's had a lucky escape.
0:27:20 > 0:27:23Not only has she survived the roll,
0:27:23 > 0:27:26the car has managed to avoid all the trees in the area.
0:27:26 > 0:27:31If it hadn't, it could have been an entirely different kind of rescue.
0:27:31 > 0:27:34She'll now be thoroughly checked over in the ambulance,
0:27:34 > 0:27:36before being taken to hospital.
0:27:40 > 0:27:45Now, we're used to seeing all of the emergency services in high octane rescues.
0:27:45 > 0:27:50But sometimes, it's just a gentle presence that's required to help desperate people.
0:27:51 > 0:27:55It's the end of a long shift for police officers Barry Freeman and Richard Brand
0:27:55 > 0:27:58when they get an urgent call to the cliffs.
0:27:58 > 0:28:01There's a male on the edge up there, that's phoned the police,
0:28:01 > 0:28:04saying that he wants to kill himself, obviously,
0:28:04 > 0:28:08so we're heading up to that area now to see if we can locate him,
0:28:08 > 0:28:11and hopefully bring him down,
0:28:11 > 0:28:14without him doing any harm to himself.
0:28:16 > 0:28:19They hope that, as the man called the police himself,
0:28:19 > 0:28:22this is a sign that it's a desperate cry for help
0:28:22 > 0:28:24rather than a suicide attempt.
0:28:27 > 0:28:28When they find the spot,
0:28:28 > 0:28:31the man is sitting on the very edge of the sheer cliff.
0:28:31 > 0:28:34Below him, a 500 feet drop.
0:28:34 > 0:28:38A local chaplain is already on the scene, trying to talk to him.
0:28:38 > 0:28:41Just because the police are here, don't think you've done something wrong.
0:28:41 > 0:28:45You haven't committed a crime, not coming out here.
0:28:45 > 0:28:47We're just trying to help.
0:28:47 > 0:28:50It's too dangerous for any of the rescuers to try to move closer.
0:28:50 > 0:28:53The edge is crumbling and unstable.
0:28:53 > 0:28:55They have to persuade him to take a step back.
0:28:57 > 0:28:59This doesn't have to be the way it ends.
0:28:59 > 0:29:01MAN BREATHES HEAVILY
0:29:01 > 0:29:04Do you want to come back from the edge?
0:29:04 > 0:29:06We know you're upset, mate.
0:29:06 > 0:29:10We don't know what for at the moment, but we know you're upset.
0:29:10 > 0:29:13But you don't have to end it because you're upset.
0:29:13 > 0:29:16All they can do is to try and get him to talk.
0:29:16 > 0:29:19PC Barry has been here before.
0:29:19 > 0:29:22You called us, we're here.
0:29:22 > 0:29:24We're here to talk to you.
0:29:27 > 0:29:29We just want to hear from you.
0:29:29 > 0:29:32You're obviously up here for a reason, my friend.
0:29:32 > 0:29:35And we want to know what that reason is, so we can help.
0:29:37 > 0:29:39After a lot of persuasion, there's a breakthrough.
0:29:39 > 0:29:42The man agrees to take a step back from the edge.
0:29:42 > 0:29:45At last, they're able to lead him to safety.
0:29:47 > 0:29:51The police and the chaplaincy will now get the man the help he needs.
0:29:52 > 0:29:56It's the best result for Barry and colleagues in the police.
0:29:57 > 0:30:00You know, it's not very often that you get many
0:30:00 > 0:30:02that we actually manage to save.
0:30:04 > 0:30:05Definitely a result.
0:30:05 > 0:30:08The hardest bit about it is when you've got that gap between them,
0:30:08 > 0:30:11and you're trying to engage with someone
0:30:11 > 0:30:14so that you can lower your tone,
0:30:14 > 0:30:18meet them halfway, if you like.
0:30:18 > 0:30:21And then just try and give them an option.
0:30:21 > 0:30:23As we've said to him,
0:30:23 > 0:30:28it takes a stronger man to walk away and face it,
0:30:28 > 0:30:30than actually just going over the edge.
0:30:35 > 0:30:38Well, the hero of the day is here.
0:30:38 > 0:30:40Barry, you talked that poor gentleman down.
0:30:40 > 0:30:43Has this happened to you before? You've been in that situation?
0:30:43 > 0:30:46Yeah, I had one previously, a couple of weeks before.
0:30:46 > 0:30:48And two others in my career.
0:30:48 > 0:30:53So I've had four in the eight years I've been in the police. Yeah.
0:30:53 > 0:30:56You don't have special training for this?
0:30:56 > 0:30:58No, no, we don't get special training.
0:30:58 > 0:31:01Obviously we get special training for roads policing,
0:31:01 > 0:31:03which obviously is my main role.
0:31:03 > 0:31:05You just relate that to this
0:31:05 > 0:31:08and try and find a common ground really.
0:31:08 > 0:31:10Which you did.
0:31:10 > 0:31:14- You speak to him very slowly.- Yes.
0:31:14 > 0:31:16There's nothing that you go through, another routine.
0:31:16 > 0:31:17You just relate to them, right?
0:31:17 > 0:31:20Yeah, like we're talking now,
0:31:20 > 0:31:22just a calm tone, just keep it nice and calm.
0:31:22 > 0:31:25It was very rewarding for you, you did a terrific job.
0:31:25 > 0:31:28And sometimes it's an impossible job.
0:31:28 > 0:31:30It is emotionally draining on you, and I expect,
0:31:30 > 0:31:32when it hasn't worked out, for your colleagues,
0:31:32 > 0:31:34it stays with them forever.
0:31:34 > 0:31:36Yeah, it's something they've got to live with.
0:31:36 > 0:31:39We all make decisions every day on a split second that, later on,
0:31:39 > 0:31:43you think, maybe could have done this different, could that done that different.
0:31:43 > 0:31:45But you have to deal with what's in front of you,
0:31:45 > 0:31:48and try and deal with it as best as you can.
0:31:48 > 0:31:51It's the experience that gains that knowledge, if you like,
0:31:51 > 0:31:55on how to deal with certain situations.
0:31:55 > 0:31:57It's great for us to see the other side of policing, isn't it?
0:31:57 > 0:31:59Yes, yes. This is the rewarding side.
0:31:59 > 0:32:03It's not all about fixed penalty notices and speeding.
0:32:03 > 0:32:06- Pleasure to meet you, Barry, thanks very much.- Thank you.
0:32:06 > 0:32:08As we've just seen, it's not just the emergency services
0:32:08 > 0:32:11who are on hand at the chalk cliffs that run along the south coast.
0:32:11 > 0:32:14Six years ago, a chaplaincy was set up
0:32:14 > 0:32:16to try and prevent suicide attempts.
0:32:16 > 0:32:19Nicola Hardy is one of two full-time employees
0:32:19 > 0:32:23who work with a whole team of volunteers.
0:32:25 > 0:32:31The area we patrol is, broadly speaking, a six-square-mile area.
0:32:31 > 0:32:33We're looking for anybody that might be near the cliff edge
0:32:33 > 0:32:36and showing any apparent signs of distress.
0:32:36 > 0:32:38It's our initial view of them,
0:32:38 > 0:32:41and our initial sight, to see whether there is a problem.
0:32:41 > 0:32:44The chaplaincy, Christian but non-denominational,
0:32:44 > 0:32:47operates 24 hours a day, seven days a week,
0:32:47 > 0:32:50working with the coastguard and the emergency services.
0:32:50 > 0:32:54We have a lot of help at times from members of the public,
0:32:54 > 0:32:56very willing to share their concerns with us.
0:32:56 > 0:32:58Sometimes they might drive their vehicles,
0:32:58 > 0:33:00and they know we're on patrol up here, to locate us.
0:33:00 > 0:33:02They knock on the window and say,
0:33:02 > 0:33:05"I'm concerned about someone sitting in a car in a lay-by."
0:33:05 > 0:33:08Or we might have people that are out walking in the beautiful downland,
0:33:08 > 0:33:12and they'll actually find us on a patrol and share their concerns,
0:33:12 > 0:33:15perhaps over someone that might be seated nearer the cliff edge
0:33:15 > 0:33:17in an area they've just been past.
0:33:17 > 0:33:21The chaplains recognise the role the police play.
0:33:21 > 0:33:24We see a side to the police that many people may not.
0:33:24 > 0:33:26They show a compassion and a tenderness
0:33:26 > 0:33:31which is beautifully framed, really, for the job that they're doing,
0:33:31 > 0:33:33with people in such distress.
0:33:33 > 0:33:37And they have a gentleness in their questioning.
0:33:37 > 0:33:41And every success is a life saved.
0:33:41 > 0:33:44When you are able to put your hand out to somebody,
0:33:44 > 0:33:48and have them take it and have them come back away from the edge
0:33:48 > 0:33:49and come to you,
0:33:49 > 0:33:52and that you've actually been able to offer them hope,
0:33:52 > 0:33:54and they've seen a glimpse,
0:33:54 > 0:33:56it's the best thing in the world.
0:33:59 > 0:34:03The New Forest is a renowned area of natural beauty. B&Bs abound.
0:34:03 > 0:34:05But, for one in Lyndhurst,
0:34:05 > 0:34:09the visitors coming through their door were unexpected, to say the least.
0:34:09 > 0:34:10SIRENS
0:34:10 > 0:34:14It's coming up to 11pm, and Green Watch from St Mary's fire station
0:34:14 > 0:34:20are heading to an emergency that's off their normal patch.
0:34:20 > 0:34:23We're being called to a road traffic collision
0:34:23 > 0:34:27with a vehicle which, we were told, had crashed into a building.
0:34:27 > 0:34:30So we've got one casualty trapped.
0:34:30 > 0:34:34It's on the main road into the New Forest.
0:34:34 > 0:34:36So, it's a bit of a journey out there.
0:34:36 > 0:34:40An update comes through on the radio.
0:34:43 > 0:34:46Fire fighters Adam Bundle and Liam Barry
0:34:46 > 0:34:49are currently riding in St Mary's special equipment unit.
0:34:49 > 0:34:54It's been requested, as this is an unusual situation.
0:34:54 > 0:34:57A car is embedded in the front wall of a guesthouse.
0:34:57 > 0:34:59Nobody else has been hurt,
0:34:59 > 0:35:03but a young man and woman are trapped in the front seats.
0:35:29 > 0:35:31The decision is soon taken.
0:35:34 > 0:35:36The roof is coming off.
0:35:36 > 0:35:39Excuse me, gents.
0:35:39 > 0:35:41- Just this side of your last cut. - Yeah.
0:35:41 > 0:35:44So if we can get that side done, then this side will be the last one.
0:35:44 > 0:35:47I'll get someone else to do the other side with the other tools.
0:35:47 > 0:35:51The pain that the couple in the car are experiencing in their necks
0:35:51 > 0:35:55means there's the risk either of them could have a spinal injury.
0:35:55 > 0:35:57They'll need to be lifted out.
0:36:03 > 0:36:05The fire fighters carefully work around the couple
0:36:05 > 0:36:07and the paramedics treating them.
0:36:09 > 0:36:11Shielding them with special sheets,
0:36:11 > 0:36:16as they break the glass windows of the car, in a controlled fashion.
0:36:28 > 0:36:31STEADY KNOCKING FROM EQUIPMENT
0:36:34 > 0:36:36Cutting!
0:36:36 > 0:36:38Using powerful hydraulic tools,
0:36:38 > 0:36:41they cut, tear, and prise away the metal
0:36:41 > 0:36:44of every post that connects the roof of the car.
0:36:47 > 0:36:49With the roof lifted off,
0:36:49 > 0:36:52the medical team now have full access to the injured couple.
0:37:00 > 0:37:04The woman on the passenger side will be taken out first.
0:37:04 > 0:37:08The team gently ease the spinal board down, behind her back...
0:37:10 > 0:37:12..and then lower the car seat,
0:37:12 > 0:37:15so that they can slide her onto it.
0:37:16 > 0:37:20They want to protect her spine at all times,
0:37:20 > 0:37:23so many hands are needed to ensure that she can be lifted
0:37:23 > 0:37:27across to the stretcher without a jolt or a judder.
0:37:29 > 0:37:33The same process is repeated for the driver.
0:37:35 > 0:37:37Yeah, I've got that, mate.
0:37:37 > 0:37:40OK, are you all right?
0:37:40 > 0:37:43The injured pair will both be travelling by ambulance
0:37:43 > 0:37:45to Southampton General Hospital.
0:37:45 > 0:37:49They'll be reunited in the emergency department,
0:37:49 > 0:37:51where they'll receive a full set of x-rays
0:37:51 > 0:37:54to hopefully clear them of any serious injury.
0:38:00 > 0:38:04Today, alone, this contact centre will receive about 1,000 calls,
0:38:04 > 0:38:06and really they are all sorts.
0:38:06 > 0:38:09- Annabel, you've just come off a call. Can I talk to you about it? - Absolutely.
0:38:09 > 0:38:11A lady who had been called by some conmen.
0:38:11 > 0:38:13What have they persuaded her to do?
0:38:13 > 0:38:17They persuaded her to hand over her sort code, bank account details
0:38:17 > 0:38:19and passwords, saying there was a problem with her account,
0:38:19 > 0:38:21and they needed the details to fix it.
0:38:21 > 0:38:22She gave them to them, bless her.
0:38:22 > 0:38:25- Which you should never do, if anybody phones you up.- Not at all.
0:38:25 > 0:38:27What they then proceeded to do was
0:38:27 > 0:38:30go to the bank and take £4,000 out of her account.
0:38:30 > 0:38:32So her relatives phoned up, quite concerned.
0:38:32 > 0:38:36- You find out there's £4,000 missing. - Yes.- How, then, do you trace it?
0:38:36 > 0:38:38We work in conjunction with the banks.
0:38:38 > 0:38:41What they do is, they found out where the money was taken from,
0:38:41 > 0:38:42and what it was used for.
0:38:42 > 0:38:44It has been used for something.
0:38:44 > 0:38:47Yes, it had, a very large supply of alcohol order,
0:38:47 > 0:38:49which was due to be delivered to an address in Manchester.
0:38:49 > 0:38:51Then we worked with the Manchester Police,
0:38:51 > 0:38:55and arranged for the delivery to be intercepted by Manchester police units.
0:38:55 > 0:38:57So we caught the baddies, stopped them getting the booze,
0:38:57 > 0:38:59and she got her money back.
0:38:59 > 0:39:03- That's fantastic policing. - Yes, it was, a happy story. Working well together.
0:39:03 > 0:39:05What that tells me is that it's almost worth making a call
0:39:05 > 0:39:08- if you're suspicious about something.- Absolutely.
0:39:08 > 0:39:10If anybody rings you and asks for your bank details,
0:39:10 > 0:39:12don't ever tell them anything.
0:39:12 > 0:39:16Your bank wouldn't ask you for your details if they had a problem like that. So don't do it.
0:39:16 > 0:39:19- They'd never asked for a password or a pin, would they?- No, never.
0:39:19 > 0:39:22- Very good advice. Take care. - You're welcome.
0:39:22 > 0:39:23Now, as we've heard,
0:39:23 > 0:39:26being a police officer isn't always about fighting crime,
0:39:26 > 0:39:29difficult detection, or even just keeping the peace.
0:39:29 > 0:39:31It sometimes requires specialist knowledge.
0:39:31 > 0:39:34It sometimes involves much more mundane skills,
0:39:34 > 0:39:37like knowing how to use a set of jump leads.
0:39:37 > 0:39:39SIRENS
0:39:39 > 0:39:42Driving his patrol car along the A21 towards Hastings,
0:39:42 > 0:39:46PC Richard Brand has encountered an unexpected hazard.
0:39:46 > 0:39:51A broken-down car is blocking a busy 60 mile-an-hour stretch of the road.
0:39:51 > 0:39:53It's an accident waiting to happen.
0:39:53 > 0:39:56Have you had any other problems with it recently?
0:39:56 > 0:39:59Not... The batteries. Flat.
0:39:59 > 0:40:01- Right.- What are we going to do now?
0:40:01 > 0:40:02Give me your car key a minute.
0:40:02 > 0:40:06Normally, this would be a job for the roadside recovery services.
0:40:06 > 0:40:10But a tricky location means the police will have to get involved.
0:40:10 > 0:40:13It's got no power at all.
0:40:13 > 0:40:15The engine is completely dead.
0:40:15 > 0:40:17So it's time to inspect under the bonnet.
0:40:17 > 0:40:21- The battery is nearly new, it is one and half years.- Right.
0:40:21 > 0:40:23After a spot of tinkering with the wires,
0:40:23 > 0:40:26Richard hopes he has engineered a quick fix.
0:40:26 > 0:40:28ENGINE SPLUTTERS
0:40:28 > 0:40:31Ah. Because it's really flat.
0:40:31 > 0:40:32But no luck.
0:40:32 > 0:40:35What we're going to have to do is, when one of my colleagues turns up,
0:40:35 > 0:40:41OK, I am going to have to reverse your car...
0:40:41 > 0:40:44down the hill, on the left-hand side,
0:40:44 > 0:40:47there's an entrance in there.
0:40:47 > 0:40:50I'll put your car in there so you're not blocking the road any more. OK.
0:40:50 > 0:40:54Because I have cables to the battery.
0:40:54 > 0:40:58If someone will come to my car, very quick, it will start it.
0:40:58 > 0:40:59I can't use my car for it.
0:40:59 > 0:41:05But I might be able to use my colleague's actually when she turns up.
0:41:05 > 0:41:06In between his traffic control duties,
0:41:06 > 0:41:10Richard is still trying to work out what went wrong with the car.
0:41:10 > 0:41:14And does your fuel gauge only move when the engine's running?
0:41:17 > 0:41:20- Has it got diesel in it? - Yes.- It has?- Yes.
0:41:20 > 0:41:22Because the fuel gauge isn't moving.
0:41:22 > 0:41:25At last, the back-up vehicle arrives.
0:41:25 > 0:41:30Plan B, they're going to try to jump-start the car from where it is.
0:41:33 > 0:41:37- That's not going to reach! - HE LAUGHS
0:41:37 > 0:41:38No, it's not going to reach.
0:41:41 > 0:41:43That is a gnat's whisker away.
0:41:43 > 0:41:46Nothing about this job is easy.
0:41:46 > 0:41:49ENGINE REVS
0:41:49 > 0:41:51It's the moment of truth.
0:41:51 > 0:41:53ENGINE STARTS
0:41:55 > 0:41:57At last! The engine fires up.
0:41:58 > 0:42:01Please don't stall it, because it might not start again.
0:42:01 > 0:42:05What you need to do is to give it a good run for at least 20 minutes.
0:42:05 > 0:42:08Hopefully, if the alternator is working properly, as it should be,
0:42:08 > 0:42:10then hopefully it will help recharge it.
0:42:10 > 0:42:13But don't stop and start it for at least 20 minutes. All right?
0:42:13 > 0:42:15- Thank you very much.- OK. Done!
0:42:15 > 0:42:20It may not have been his most challenging case,
0:42:20 > 0:42:22but for PC Brand, it's all in a day's work.
0:42:22 > 0:42:25Thankfully, she's on her way, and the road is now free-flowing.
0:42:25 > 0:42:27So, job done.
0:42:30 > 0:42:33- Do you know how to use jump leads? - Yes.- Oh, do you?
0:42:33 > 0:42:36- I haven't done for a while though. - Have you got any?
0:42:36 > 0:42:39- Possibly not.- OK, you're going to have to give me a lift home then!
0:42:39 > 0:42:42- That's it from Real Rescues. See you next time.- Bye-bye.
0:42:47 > 0:42:49Subtitles by Red Bee Media Ltd