0:00:02 > 0:00:05Today on Real Rescues, cocker spaniel Ivy is trapped deep underground.
0:00:05 > 0:00:09She's been buried for four days, and time is running out for her.
0:00:09 > 0:00:12Whoa, whoa! Come back, come back!
0:00:13 > 0:00:14Right, stop. Stop.
0:00:14 > 0:00:17It's there. We've got him. He's alive.
0:00:17 > 0:00:20And when a soft landing is anything but.
0:00:20 > 0:00:23The basket itself has hit the ground, having a second impact,
0:00:23 > 0:00:26which has thrown her across. She's got discomfort in her lower back,
0:00:26 > 0:00:28and at one stage, she couldn't feel her left leg.
0:00:45 > 0:00:47Hello, and welcome to Real Rescues.
0:00:47 > 0:00:50From centres like this, ambulances are dispatched
0:00:50 > 0:00:52to emergencies across the region
0:00:52 > 0:00:55and there are call handlers on duty around the clock.
0:00:55 > 0:00:59On the show, we'll be seeing all the emergency services in action.
0:00:59 > 0:01:01Let's start with the fire service.
0:01:01 > 0:01:03They were called into action to rescue Ivy,
0:01:03 > 0:01:05a four-year-old cocker spaniel.
0:01:05 > 0:01:06She has an adventurous side
0:01:06 > 0:01:08and she likes nothing better
0:01:08 > 0:01:10than investigating the woods near her home.
0:01:10 > 0:01:14There are so many interesting spots, including fox and badger holes,
0:01:14 > 0:01:16and naturally, she just couldn't resist
0:01:16 > 0:01:18the opportunity to check them out.
0:01:23 > 0:01:26Two Urban Search and Rescue experts, Tony Brown and Graham Libby,
0:01:26 > 0:01:29are using their specialist camera equipment
0:01:29 > 0:01:31deep in the Hampshire countryside.
0:01:31 > 0:01:34They're half a mile from the nearest road,
0:01:34 > 0:01:36in a copse just outside Burghclere.
0:01:36 > 0:01:40- I've got loads of debris at the present moment.- Yeah.
0:01:40 > 0:01:42What I'll do, I'll push it in, then withdraw it.
0:01:42 > 0:01:45- Yeah.- And see if it makes it clear.
0:01:45 > 0:01:47- Keep going, keep going. - That's a nice picture at the minute.
0:01:47 > 0:01:51They're looking for signs of life four metres into a bank.
0:01:51 > 0:01:54Oh, whoa, whoa! Come back, come back, come back!
0:01:56 > 0:01:59Right, stop, stop. It's there. We've got him. He's alive.
0:02:01 > 0:02:02- Spot-on, mate.- Yeah?
0:02:02 > 0:02:04Yeah, yeah. We can see him now.
0:02:04 > 0:02:07That was the moment they found Ivy, a cocker spaniel.
0:02:07 > 0:02:11She'd been trapped underground for four days.
0:02:13 > 0:02:18With no food, water, or daylight, this very nearly became her tomb.
0:02:24 > 0:02:28The rescue started five hours earlier.
0:02:28 > 0:02:30I was called to an incident
0:02:30 > 0:02:31where a dog had become lost.
0:02:31 > 0:02:33It'd been missing for four days.
0:02:33 > 0:02:35The owners had to go away
0:02:35 > 0:02:37on a prearranged holiday.
0:02:37 > 0:02:40We were fortunate enough that they have a housekeeper and gardener
0:02:40 > 0:02:41who were minding out for the dog,
0:02:41 > 0:02:43and they had been looking for the dog.
0:02:43 > 0:02:47The children in the last four days had been putting up posters,
0:02:47 > 0:02:48searching the local area.
0:02:48 > 0:02:51But unfortunately, Ivy was nowhere to be found.
0:02:51 > 0:02:56Later the day that I was called, Gordon, who's the local gardener,
0:02:56 > 0:02:58before starting to cut the lawns,
0:02:58 > 0:03:00decided to have another look for the dog.
0:03:00 > 0:03:02And this time, he went into the woods
0:03:02 > 0:03:04where he knew there was rabbit holes and badger setts.
0:03:04 > 0:03:06And whilst walking through the woods,
0:03:06 > 0:03:09he managed to hear the dog's very shallow breathing underground,
0:03:09 > 0:03:11near a set of badger setts.
0:03:13 > 0:03:17That was Ivy's first bit of luck for 90 hours.
0:03:17 > 0:03:20She could now hear a muffled, familiar voice.
0:03:20 > 0:03:23Gardener Gordon set to with a spade to dig her out,
0:03:23 > 0:03:25but the ground was hard.
0:03:25 > 0:03:28After four hours, he gave up, exhausted.
0:03:28 > 0:03:32It was time to call in the RSPCA and the fire service.
0:03:32 > 0:03:34On my arrival, I was confronted by
0:03:34 > 0:03:37a badger sett, which, through legalities,
0:03:37 > 0:03:40we're not allowed to disturb or dig.
0:03:40 > 0:03:44However, the RSPCA inspector that was there was able to confirm
0:03:44 > 0:03:46it was disused badger sett.
0:03:46 > 0:03:49So that gave us the authority then to investigate the hole.
0:03:49 > 0:03:53Using a torch and a mirror, I was able to slide myself
0:03:53 > 0:03:58into the initial sett entrance, illuminate the tunnel,
0:03:58 > 0:04:01and get the reflection of the dog,
0:04:01 > 0:04:04about four metres away, down one of the chambers.
0:04:04 > 0:04:08And it was really reassuring to know the dog was alive.
0:04:08 > 0:04:11No-one knows how long a dog can survive without water.
0:04:11 > 0:04:14It's thought to be somewhere between three days and a week.
0:04:14 > 0:04:17Ivy's already well into the danger zone.
0:04:17 > 0:04:21The usual advice the service gives to owners of trapped dogs
0:04:21 > 0:04:22is to wait two days.
0:04:22 > 0:04:25During that time, it should lose enough weight
0:04:25 > 0:04:26to make an escape possible.
0:04:26 > 0:04:29The potential for that dog to get out on its own accord
0:04:29 > 0:04:32was absolutely zero. It needed to be dug out.
0:04:32 > 0:04:34Buster called for some specialist help.
0:04:34 > 0:04:37I realised that I had got very limited equipment
0:04:37 > 0:04:40for the type of rescue that was needed.
0:04:40 > 0:04:42The type of equipment that I needed
0:04:42 > 0:04:44so that we could observe the dog, was to use
0:04:44 > 0:04:46the UK Search and Rescue equipment,
0:04:46 > 0:04:49similar to what they use in collapsed buildings in earthquakes.
0:04:49 > 0:04:53Urban Search and Rescue is a special unit of the fire service.
0:04:53 > 0:04:55Their cameras and sound sensors
0:04:55 > 0:04:57have helped save many lives around the world.
0:04:57 > 0:05:01A dog stuck four metres into a badger sett
0:05:01 > 0:05:04is a useful way to practise their skills.
0:05:04 > 0:05:07Whoa! Whoa! Whoa! Come back, come back, come back!
0:05:07 > 0:05:10Come back about a foot, Graham. Right, stop, stop. It's there.
0:05:10 > 0:05:12We've got him. He's alive.
0:05:13 > 0:05:15- Hang on a minute.- We've got his eye.
0:05:15 > 0:05:18There you go.
0:05:18 > 0:05:21If I withdraw it a bit, you might get a better picture.
0:05:21 > 0:05:23- That's good. - Hold that like that, Tone.
0:05:23 > 0:05:27- Yeah, yeah, yeah. - Come and have a look.
0:05:27 > 0:05:28I'll pull out just a bit.
0:05:28 > 0:05:30Tell me when.
0:05:30 > 0:05:31That's fine.
0:05:33 > 0:05:35Yeah, we see his face now, Graham.
0:05:35 > 0:05:36Come back about six inches, Graham.
0:05:36 > 0:05:38- Spot-on, mate.- There?
0:05:38 > 0:05:40Yeah, yeah. We can see him now.
0:05:40 > 0:05:42Yes, you little scrumpkin!
0:05:43 > 0:05:45Things are looking better for Ivy,
0:05:45 > 0:05:48but she's still buried deep in pitch darkness.
0:05:48 > 0:05:51There's a lot of digging to do before she's safely in daylight.
0:05:56 > 0:05:59The emergency services in Britain deal with around 40,000 -
0:05:59 > 0:06:02yes, that's 40,000 - serious road collisions every year.
0:06:02 > 0:06:05And, of course, we all hope we won't be one of that number.
0:06:05 > 0:06:10But one 24-year-old sadly was about to become a statistic.
0:06:10 > 0:06:13SIRENS BLARE
0:06:17 > 0:06:18It's late afternoon.
0:06:18 > 0:06:21The firefighters of Southampton's Green Watch crew
0:06:21 > 0:06:25are on their way to a serious collision involving two cars.
0:06:27 > 0:06:30Five-four-papa-one in attendance, over.
0:06:30 > 0:06:34Okey-doke. Let's go and see what they want.
0:06:34 > 0:06:38One of the drivers is still trapped inside their car.
0:06:38 > 0:06:4023-year-old Laura Venis
0:06:40 > 0:06:43is complaining of excruciating back pain.
0:06:43 > 0:06:46She's been hit head-on by a car that swerved to avoid a van
0:06:46 > 0:06:49parked on double yellow lines.
0:06:49 > 0:06:54Fortunately, an off-duty nurse was passing by.
0:06:54 > 0:06:55She stopped Laura trying to get out,
0:06:55 > 0:06:59and now she's inside the car holding her head still.
0:06:59 > 0:07:04This will immobilise her spine, which is vital to prevent further damage.
0:07:04 > 0:07:06Paramedic Ian Godwin is trying to find out
0:07:06 > 0:07:09- just what's causing the pain. - (LAURA) 'I wanted to get out.'
0:07:09 > 0:07:11It was almost like adrenaline
0:07:11 > 0:07:12had kicked through my body,
0:07:12 > 0:07:13as well as pain,
0:07:13 > 0:07:15and amongst other emotions.
0:07:15 > 0:07:17And I felt really sick.
0:07:17 > 0:07:19I felt just awful.
0:07:19 > 0:07:21I didn't understand what was happening at all.
0:07:21 > 0:07:22Hello, there.
0:07:22 > 0:07:25Sean Foster is Watch Manager.
0:07:25 > 0:07:28- (PARAMEDIC) Purely precaution-wise, we have got...- So, roof?
0:07:28 > 0:07:31- If we could have the roof off, please.- OK, yeah. Certainly.
0:07:31 > 0:07:34Can you send an assistance message?
0:07:34 > 0:07:36SEU required. Cheers, Liam.
0:07:36 > 0:07:38The special equipment unit will bring all the tools
0:07:38 > 0:07:43they need to cut the roof off the car, so that Laura can be slid out.
0:07:43 > 0:07:49Fortunately, the driver of the other car has walked away unscathed.
0:07:50 > 0:07:53Laura is understandably upset,
0:07:53 > 0:07:55and Ian is doing his best to keep her calm.
0:07:55 > 0:07:58'I've never experienced pain like that before.'
0:07:58 > 0:08:00And it's difficult to describe the pain as well.
0:08:00 > 0:08:03It's so many different feelings you get, all in one go.
0:08:03 > 0:08:06You feel sick, you don't know what to do, you want to run.
0:08:06 > 0:08:08You can't do anything. You have to just sit there.
0:08:08 > 0:08:11The special wedges will stabilise the car,
0:08:11 > 0:08:13while they work to free Laura.
0:08:13 > 0:08:18Two vehicles, one person trapped.
0:08:18 > 0:08:20Extrication in progress.
0:08:20 > 0:08:21Instant mode, Oscar.
0:08:21 > 0:08:25The accident has drawn a lot of onlookers,
0:08:25 > 0:08:27but Sean doesn't want them to get too close
0:08:27 > 0:08:30whilst his crew are cutting through the windscreen glass.
0:08:30 > 0:08:32Can you get the public away, please?
0:08:32 > 0:08:34Obviously we've got someone in a car.
0:08:34 > 0:08:36- We've got a few more on their way. - All right, lovely.
0:08:39 > 0:08:42Warren, can you come this side? Stop the public?
0:08:42 > 0:08:47Laura is protected from the glass by the blue blankets.
0:08:47 > 0:08:49But it's a terrifying experience.
0:08:49 > 0:08:52'It was very, very loud. Very scary.'
0:08:52 > 0:08:53The ambulance crew were great.
0:08:53 > 0:08:56They were talking me through everything, just chatting to me.
0:08:56 > 0:08:58Making sure I was OK.
0:08:58 > 0:09:00And I just remember them crashing the roof to get it off.
0:09:00 > 0:09:02It wasn't very nice.
0:09:02 > 0:09:05But with the ambulance crew there, and speaking to me,
0:09:05 > 0:09:06it made it much easier.
0:09:06 > 0:09:08Cutters, called the Jaws of Life,
0:09:08 > 0:09:11slice through the metal pillars with ease.
0:09:14 > 0:09:18The roof is off. Now they can get Laura out of the wreckage.
0:09:18 > 0:09:21Ambulance crew Debbie Tobart
0:09:21 > 0:09:25has taken over control of Laura's head and spine.
0:09:25 > 0:09:27Ian calmly explains to Laura
0:09:27 > 0:09:30the next stage of the process.
0:09:30 > 0:09:33The solid, long board behind Laura's neck and back
0:09:33 > 0:09:36will keep her flat as they slide her out.
0:09:41 > 0:09:44Laura is taken to A&E for X-rays on her neck and back.
0:09:44 > 0:09:47Fortunately for her, there is no lasting damage.
0:09:47 > 0:09:50Just severe whiplash and bruising.
0:09:50 > 0:09:52'You don't realise the impact of the accident
0:09:52 > 0:09:53'until it happens to yourself.'
0:09:53 > 0:09:57Which, obviously, everyone thinks, "Oh, it'll never happen to me."
0:09:57 > 0:09:58And then one second, you're fine.
0:09:58 > 0:10:00Next second, you're in an accident.
0:10:00 > 0:10:03There's nothing you can do. Out of your control.
0:10:03 > 0:10:05Unfortunately, wrong place at the wrong time.
0:10:05 > 0:10:08The fire crew are pleased and relieved
0:10:08 > 0:10:10they could get her out safely and quickly.
0:10:10 > 0:10:11It's taken just 20 minutes.
0:10:11 > 0:10:13'It's always rewarding, obviously,'
0:10:13 > 0:10:16to be able to assist someone who is in pain
0:10:16 > 0:10:18and help their recovery.
0:10:24 > 0:10:26When Robin investigated a leaking roof,
0:10:26 > 0:10:28he was aware of all the potential pitfalls.
0:10:28 > 0:10:33Except for the one that prompted a dramatic 999 call.
0:12:15 > 0:12:18I'm very glad to say that Robin was, in the end, OK.
0:12:18 > 0:12:21Here he is with Christine, who was on that phone call.
0:12:21 > 0:12:23Christine, I know it's very emotional
0:12:23 > 0:12:25- listening back to that, isn't it? - Yes.
0:12:25 > 0:12:27So what happened? He was stung...
0:12:27 > 0:12:29When did you realise something was going seriously wrong?
0:12:29 > 0:12:32He went into the lounge and started to collapse.
0:12:32 > 0:12:34So I went over to dial 999,
0:12:34 > 0:12:36opened the front door as I went past it
0:12:36 > 0:12:37for the ambulance to come in.
0:12:37 > 0:12:41- Dragged him off the sofa.- Mmm-hmm.
0:12:41 > 0:12:42Just remembered his head
0:12:42 > 0:12:43as I was pulling him off.
0:12:43 > 0:12:47- And then put him in the recovery position.- Amazingly quick thinking.
0:12:47 > 0:12:51Is that because...you were a midwife, weren't you?
0:12:51 > 0:12:53- Did that help, do you think? - I was a midwife,
0:12:53 > 0:12:56but I was also a research nurse at Surrey University,
0:12:56 > 0:12:59and because of being in research, you had to keep up your...
0:12:59 > 0:13:00- Your First Aid. Did you?- Yes.
0:13:00 > 0:13:03Quite something, though, when it's actually your husband
0:13:03 > 0:13:05that is very seriously ill.
0:13:05 > 0:13:07And I love the way on the tape you're going,
0:13:07 > 0:13:09- "Could you come quickly?" - THEY LAUGH
0:13:09 > 0:13:12- Yes!- In kind of very polite but very persuasive way!
0:13:12 > 0:13:15Robin, just tell us, how much do you remember after the stings?
0:13:15 > 0:13:18Do you remember much of what was going on at all?
0:13:18 > 0:13:19Well, I remember, obviously,
0:13:19 > 0:13:20going into the kitchen
0:13:20 > 0:13:24and telling Christine that I'd been stung.
0:13:24 > 0:13:25And then I went into the lounge.
0:13:25 > 0:13:27I can't remember anything after that,
0:13:27 > 0:13:30apart from when I was aware that the paramedics
0:13:30 > 0:13:33were there in their red boiler suits.
0:13:33 > 0:13:36I could just see them through a fog, as it were.
0:13:36 > 0:13:41And was aware that they were working very hard to help me.
0:13:41 > 0:13:44And I know one of them said to you, as well,
0:13:44 > 0:13:46that you had a near-death experience.
0:13:46 > 0:13:49Yes, well, after I had come round and was reasonably compos mentis,
0:13:49 > 0:13:52they loaded me onto a trolley and took me to the ambulance.
0:13:52 > 0:13:55And it was as I was being put in the ambulance
0:13:55 > 0:13:58that they suggested that I'd had a near-death experience.
0:13:58 > 0:14:01OK, let's talk to Mandy. You are an expert in all of this.
0:14:01 > 0:14:02It is anaphylaxis.
0:14:02 > 0:14:06It was an allergic reaction, wasn't it, to the wasps?
0:14:06 > 0:14:08Yes, to an allergen,
0:14:08 > 0:14:11which can trigger any sort of allergic reaction,
0:14:11 > 0:14:14and often does end up in anaphylaxis,
0:14:14 > 0:14:17which is an overreaction,
0:14:17 > 0:14:19the body's overreaction to a stimuli
0:14:19 > 0:14:22that it would normally be able to cope with.
0:14:22 > 0:14:23This can come out of the blue?
0:14:23 > 0:14:25Because Robin's been stung many times by wasps.
0:14:25 > 0:14:29It can develop over a time, or it can be something completely new.
0:14:29 > 0:14:31Completely out of the blue.
0:14:31 > 0:14:33And this is what you need if you have the tendency
0:14:33 > 0:14:34to have anaphylactic shock.
0:14:34 > 0:14:36Yes, you need an EpiPen,
0:14:36 > 0:14:39which is adrenaline, effectively.
0:14:39 > 0:14:41- You know what to do with this, don't you?- Yes.
0:14:41 > 0:14:43So if it happened again,
0:14:43 > 0:14:46- you would use the EpiPen and call 999, wouldn't you?- Yes.
0:14:46 > 0:14:47I would do that. Yes.
0:14:47 > 0:14:50Just quickly, what about the wasps? How are they doing?
0:14:50 > 0:14:54- Well, we had them extinguished! - THEY LAUGH
0:14:54 > 0:14:56- Which I think is probably fair enough, after all that!- Yes!
0:14:56 > 0:14:59- Thank you. I'm glad to see you're well.- Thank you so much.
0:14:59 > 0:15:01- Thanks, Mandy, as well.- Thank you.
0:15:04 > 0:15:05For her 25th birthday,
0:15:05 > 0:15:09Kay was given a balloon ride as a gift from her boyfriend, Andy.
0:15:09 > 0:15:11The time was never right, though,
0:15:11 > 0:15:14and it would be two years before she would actually become airborne.
0:15:14 > 0:15:19It might have ended better if she'd delayed it a little longer.
0:15:19 > 0:15:21Good Friday, 10am.
0:15:21 > 0:15:27The Dorset and Somerset air ambulance team have been scrambled.
0:15:27 > 0:15:29On board are paramedics Steve and Jim.
0:15:29 > 0:15:32Phil is the pilot.
0:15:32 > 0:15:34- Is everyone happy?- Yeah.
0:15:37 > 0:15:40A hot air balloon ride has gone badly wrong.
0:15:40 > 0:15:41We're on our way to a 25-year-old female
0:15:41 > 0:15:43who's come down heavy
0:15:43 > 0:15:44in a balloon landing.
0:15:44 > 0:15:46What we know at this stage
0:15:46 > 0:15:48is that she may have a back injury.
0:15:48 > 0:15:50We've been asked to attend by the road crew that are there.
0:15:50 > 0:15:52That may be just because of the location.
0:15:52 > 0:15:54It could well be because of the injuries.
0:15:54 > 0:15:56At this stage, we're not sure.
0:15:56 > 0:15:59Hot air ballooning is not an exact science.
0:15:59 > 0:16:01Unpredictable winds mean balloon pilots
0:16:01 > 0:16:04are sometimes forced to land in an unplanned spot.
0:16:06 > 0:16:08The ground support vehicle's at three o'clock.
0:16:08 > 0:16:10I think they're in this big field,
0:16:10 > 0:16:12right three o'clock, low, with a big tree in it.
0:16:12 > 0:16:14A land ambulance has only managed
0:16:14 > 0:16:18to get within 100 metres of the accident site.
0:16:18 > 0:16:20More suited to the conditions,
0:16:20 > 0:16:22the balloon crew's 4x4 was able
0:16:22 > 0:16:26to drive right over to the casualty, Kay.
0:16:28 > 0:16:32- Any pins and needles at this moment in time?- In my feet.
0:16:32 > 0:16:35My left side here just feels really heavy to move.
0:16:35 > 0:16:40Kay's birthday present balloon ride ended with a heavy letdown.
0:16:40 > 0:16:41Coming towards the ground,
0:16:41 > 0:16:45the balloon got caught up in this tree, instantly deflating.
0:16:45 > 0:16:48The jolt sent Kay sprawling to the floor.
0:16:48 > 0:16:50The basket then fell 30 feet.
0:16:50 > 0:16:52The basket itself has then actually hit the ground,
0:16:52 > 0:16:55having a second impact, which has thrown her across.
0:16:55 > 0:16:57She's got a lot of discomfort in her lower back,
0:16:57 > 0:17:01and at one stage, she couldn't feel her left leg.
0:17:01 > 0:17:04So whether she's got an underlying cord compression,
0:17:04 > 0:17:06or maybe a disc has slipped.
0:17:06 > 0:17:09The pilot and Kay's boyfriend, Andy, both escaped unhurt.
0:17:09 > 0:17:13But the worry is that Kay may have sustained an injury to her spine.
0:17:13 > 0:17:16To keep it still and to protect it,
0:17:16 > 0:17:20the land ambulance crew immediately strapped her to a long board.
0:17:20 > 0:17:23Take a deep breath. Everything is all OK.
0:17:23 > 0:17:27- Yep.- Kay, do you have an urge to pass water?
0:17:27 > 0:17:29- Yeah, but I've had that since we landed.- Right.
0:17:29 > 0:17:32From the crash, I thought I'd wet myself, but I hadn't.
0:17:32 > 0:17:33You hadn't. Right.
0:17:33 > 0:17:36Nerves in the spinal cord control continence.
0:17:36 > 0:17:41Any loss of feeling in that area could also be a sign of damage.
0:17:41 > 0:17:43ETA to you will be 12:15.
0:17:43 > 0:17:46And as I said, it's the air ambulance,
0:17:46 > 0:17:49so we need the porters ready, please.
0:17:49 > 0:17:52Kay needs to be airlifted to a hospital in Bath.
0:17:52 > 0:17:56Going by road would take three times as long.
0:17:56 > 0:17:58Just going to pop a small needle into your arm, OK?
0:17:58 > 0:18:01We just need to give you a slightly stronger painkiller, OK?
0:18:01 > 0:18:03Just for when we transfer you in a minute.
0:18:03 > 0:18:06Kay hasn't let the pain and shock
0:18:06 > 0:18:09of her recent experience deflate her spirits.
0:18:11 > 0:18:13- How old is Kay? - 27, but I could pass for 22.
0:18:13 > 0:18:14I'm sure you could!
0:18:14 > 0:18:17- 21, I was thinking! - THEY LAUGH
0:18:17 > 0:18:20There's a big bird circling, in case no-one had noticed.
0:18:20 > 0:18:22As long as it's not a vulture, you're OK!
0:18:22 > 0:18:25THEY LAUGH
0:18:25 > 0:18:28To avoid her getting agitated, the team have to keep Kay at ease.
0:18:28 > 0:18:30With a spinal injury,
0:18:30 > 0:18:34any sudden wrong move could be potentially life changing.
0:18:36 > 0:18:38- We're supposed to be painting. - Are you?
0:18:38 > 0:18:41What were you doing in a balloon, if you were supposed to be painting?
0:18:41 > 0:18:42Well, that's a good question!
0:18:43 > 0:18:44(ANDY) Inspiration.
0:18:44 > 0:18:46It is, isn't it? Blue sky thinking!
0:18:46 > 0:18:50But, beneath her cheeriness, Kay IS concerned.
0:18:50 > 0:18:53Everyone keeps reassuring me I haven't,
0:18:53 > 0:18:55but I'm very sure I've wet myself!
0:18:55 > 0:18:59I think I would, if I'd come down in a balloon and hit the tree!
0:19:01 > 0:19:03< (WOMAN) Bye-bye, Kay! See you later, hon!
0:19:09 > 0:19:11Any change in how you're feeling?
0:19:11 > 0:19:14I'm hurting more, but I think just from moving. That's all.
0:19:14 > 0:19:17- Right, so the pain's actually gone up, has it?- Yeah, but it's just...
0:19:17 > 0:19:20I'll give you another top up before we lift, all right?
0:19:20 > 0:19:24Boyfriend Andy will have to watch Kay go up in the air again,
0:19:24 > 0:19:26this time without him.
0:19:29 > 0:19:34Where she's had the two injuries there, OK,
0:19:34 > 0:19:37we just want to look at her leg. She's got a little bit of numbness.
0:19:37 > 0:19:38I'm sure it's nothing too serious,
0:19:38 > 0:19:40but if we get her X-rayed and checked.
0:19:40 > 0:19:42- All right to get there? - Hopefully they'll drop me off.
0:19:42 > 0:19:44She'll see you at the other end.
0:19:44 > 0:19:46Going to give her a quick goodbye?
0:19:46 > 0:19:48- Nice big kiss!- See you then. - All right.
0:19:48 > 0:19:51Right, this is where it gets all very noisy.
0:19:51 > 0:19:54We're going to have headsets on, but if you need anything,
0:19:54 > 0:19:56literally shout or point.
0:19:56 > 0:20:00It will take ten minutes to fly to Bath's Royal United Hospital.
0:20:00 > 0:20:02Kay's complaining of paraesthesia,
0:20:02 > 0:20:06which is a sensation in her left leg.
0:20:06 > 0:20:08This might just be bruising.
0:20:08 > 0:20:10We're treating it as if there is an underlying fracture,
0:20:10 > 0:20:13or even a disc or cord injury.
0:20:13 > 0:20:15And after giving her the pain relief,
0:20:15 > 0:20:18that's kept her nice and sedate and happy,
0:20:18 > 0:20:20and stopped her from getting agitated,
0:20:20 > 0:20:24which could cause further injury. Still all right, Kay?
0:20:24 > 0:20:26OK, good.
0:20:27 > 0:20:31Kay's second landing of the day is much gentler.
0:20:38 > 0:20:40In the emergency department,
0:20:40 > 0:20:44she'll undergo a full series of X-rays
0:20:44 > 0:20:46to assess whether she has injured her spine or back.
0:20:49 > 0:20:51We've spoken to Kay, and she's doing well.
0:20:51 > 0:20:52No permanent damage.
0:20:52 > 0:20:54She's just a bit bruised and battered.
0:20:54 > 0:20:57She hasn't given up, though, on her high-adrenaline ambitions.
0:20:57 > 0:20:59She'd like to go up in a helicopter again,
0:20:59 > 0:21:01but this time, seeing a little bit more
0:21:01 > 0:21:03than just the ceiling.
0:21:07 > 0:21:11As you can imagine, we get lots of unusual calls coming into the centre.
0:21:11 > 0:21:13One such call Jon was involved in,
0:21:13 > 0:21:17and we brought in Clinical Supervisor Mandy.
0:21:17 > 0:21:18Are you intrigued?
0:21:18 > 0:21:21Jon's just about to explain all. What happened?
0:21:21 > 0:21:25Basically, we had a group of guys that were out walking in the woods.
0:21:25 > 0:21:29One of them felt like they'd been bitten by something.
0:21:29 > 0:21:32The guys that called up said they were quite alarmed
0:21:32 > 0:21:34- because they saw a snake nearby. - A snake?- That's right.
0:21:34 > 0:21:37They thought the snake must have bitten the person.
0:21:37 > 0:21:39They called for an ambulance.
0:21:39 > 0:21:42We got our guys down. The crew were on scene, checked out the patient,
0:21:42 > 0:21:46said he was stable, but said he did have to go to hospital
0:21:46 > 0:21:49to get specialist treatment for the bite.
0:21:49 > 0:21:53Specialist treatment, by the sounds of it, it was an adder, Mandy.
0:21:53 > 0:21:56- That's what it sounds like.- It's important that they know what kind
0:21:56 > 0:21:59of snake, what colouring. For what reason?
0:21:59 > 0:22:03Because most snakes, I believe, have different venoms and poisons
0:22:03 > 0:22:06and it's important to get
0:22:06 > 0:22:08the right antivenom for the right snake.
0:22:08 > 0:22:10In this country, we don't have very many poisonous snakes.
0:22:10 > 0:22:14I think adder is one of the only ones we have that run wild.
0:22:14 > 0:22:17But in zoos and places, and certainly overseas,
0:22:17 > 0:22:20they have more extensive banks of antivenom than we would keep
0:22:20 > 0:22:22in our normal A&E departments.
0:22:22 > 0:22:24I love the idea that in a hospital near a zoo,
0:22:24 > 0:22:27you've got a big drawer with loads of different venom antidotes.
0:22:27 > 0:22:29Amazing! Should we be worried?
0:22:29 > 0:22:33Is it very dangerous if you get bitten by an adder?
0:22:33 > 0:22:34It can be very dangerous,
0:22:34 > 0:22:37because you can have an allergic reaction,
0:22:37 > 0:22:40which can develop into anaphylaxis.
0:22:40 > 0:22:44If you do see a snake that's bitten you, make sure you
0:22:44 > 0:22:45work out what kind of snake bit you.
0:22:45 > 0:22:49That's amazing. And our colleague that was bitten -
0:22:49 > 0:22:51is he or she OK?
0:22:51 > 0:22:52Yeah, fine, got them to hospital.
0:22:52 > 0:22:55- They were treated and everything turned out well.- Fantastic.
0:22:55 > 0:22:56- Thank you very much.- No problem.
0:22:59 > 0:23:03Still to come on Real Rescues - they've located cocker spaniel Ivy.
0:23:03 > 0:23:06Now the rescue team have to get her out.
0:23:06 > 0:23:09Good girl. We'll get you out in a sec.
0:23:10 > 0:23:14And are garden bonfires ever a good idea?
0:23:14 > 0:23:15We're having words with him.
0:23:15 > 0:23:18I think he's seen the error of his ways already.
0:23:18 > 0:23:20He's feeling somewhat embarrassed.
0:23:23 > 0:23:26Of course, everyone here is used to dealing with emergencies,
0:23:26 > 0:23:28but not normally in this actual room.
0:23:28 > 0:23:30But that did happen to Neil.
0:23:30 > 0:23:32You were called when a friend collapsed on the floor -
0:23:32 > 0:23:34Lee - weren't you?
0:23:34 > 0:23:36Yes, I was working at my desk as normal that morning,
0:23:36 > 0:23:39when I heard one of my managers ask if I'd give him a hand.
0:23:39 > 0:23:42I stood up and saw Lee
0:23:42 > 0:23:44collapsed on the floor, behind this desk,
0:23:44 > 0:23:46apparently in a fit.
0:23:46 > 0:23:49I went directly over to him, where one of my colleagues was trying to
0:23:49 > 0:23:52unbutton his shirt, in order to fit the defibrillator pads.
0:23:52 > 0:23:55You didn't mess about, did you? You ripped off his shirt!
0:23:55 > 0:23:57Time is absolutely of the essence in these things,
0:23:57 > 0:24:00so buttons are replaceable and people aren't.
0:24:00 > 0:24:03So I ripped his shirt off and then his T-shirt,
0:24:03 > 0:24:06applied the pads and the defibrillator administered a shock,
0:24:06 > 0:24:09which brought Lee round straightaway.
0:24:09 > 0:24:11That made you realise it was a cardiac arrest, did it,
0:24:11 > 0:24:13- rather than a fit?- Absolutely.
0:24:13 > 0:24:15If it hadn't been a cardiac arrest,
0:24:15 > 0:24:18the machine wouldn't have shocked him,
0:24:18 > 0:24:22but that made it absolutely certain in my mind that's what it was.
0:24:22 > 0:24:24He came round quite quickly, knew where he was?
0:24:24 > 0:24:25Within about five seconds,
0:24:25 > 0:24:28he was able to answer my questions intelligibly.
0:24:28 > 0:24:31- OK.- We were able to start getting a medical history for him,
0:24:31 > 0:24:34so if he wasn't able to later on,
0:24:34 > 0:24:36the hospital could have the details.
0:24:36 > 0:24:38You couldn't make it up, could you? You saved his life.
0:24:38 > 0:24:40This is what Lee remembers about all of it.
0:24:40 > 0:24:42After being shocked once,
0:24:42 > 0:24:45I woke up on the floor.
0:24:45 > 0:24:49Neil had ripped my shirt and T-shirt open for the defib to be used.
0:24:49 > 0:24:50I remember hearing
0:24:50 > 0:24:54one of my colleagues on a call, which was ironic.
0:24:54 > 0:24:56He was actually on a cardiac arrest call.
0:24:56 > 0:24:58I could hear him giving instructions.
0:24:58 > 0:25:01Shortly after that,
0:25:01 > 0:25:03I was taken to hospital.
0:25:03 > 0:25:06What caused Lee's heart to suddenly fail is unknown.
0:25:06 > 0:25:09He has now had a defibrillator implanted, that will automatically
0:25:09 > 0:25:12kick in if the same thing happens again.
0:25:12 > 0:25:14I have this little box inside me and a wire,
0:25:14 > 0:25:19so that if I ever have a fatal heart rhythm again,
0:25:19 > 0:25:21then it'll give me shocks
0:25:21 > 0:25:25to hopefully save my life.
0:25:25 > 0:25:28Lee has now returned to his job as an emergency call taker.
0:25:28 > 0:25:31I was in the right place at the right time
0:25:31 > 0:25:33and we had the right equipment.
0:25:33 > 0:25:36Defibrillators need to be everywhere.
0:25:36 > 0:25:41They need to be in every public place, because they can save lives.
0:25:41 > 0:25:44Lee was really lucky that it happened right here, where you
0:25:44 > 0:25:47- were all able to help him. - Yes, he was.- I know you're busy.
0:25:47 > 0:25:51- I'll leave you to get on with the rest of your work.- Thank you.
0:25:51 > 0:25:54Rescuers have found Ivy, the four-year-old cocker spaniel,
0:25:54 > 0:25:57wedged into a disused badger sett, four metres from the entrance.
0:26:01 > 0:26:05It's five hours since trapped cocker spaniel Ivy was found by her
0:26:05 > 0:26:07owner's gardener, Gordon.
0:26:07 > 0:26:10The dog will be hearing muffled sounds of the rescue attempt,
0:26:10 > 0:26:12filtering down through the tunnels.
0:26:12 > 0:26:15The noises are about to get louder, as the team get closer
0:26:15 > 0:26:17with their equipment.
0:26:17 > 0:26:21Using the camera, we were actually able to clearly pinpoint
0:26:21 > 0:26:25the location of the dog, so we knew exactly where not to dig,
0:26:25 > 0:26:28and where to dig just to the left of it or just to the right of it,
0:26:28 > 0:26:30to make it a safer dig.
0:26:32 > 0:26:36Gordon had pickaxes and shovels. He'd brought his garden tools.
0:26:36 > 0:26:39I had digging equipment as well.
0:26:39 > 0:26:42In turns, we were digging using shovels in the soil.
0:26:42 > 0:26:45The earth is sandy and it's been hard going.
0:26:45 > 0:26:48Almost two metres down, it's difficult to determine
0:26:48 > 0:26:50the dog's precise position.
0:26:50 > 0:26:52There's a risk they could harm her with the tools,
0:26:52 > 0:26:56so it's going to have to be manual work from now on.
0:26:56 > 0:27:00Basically, we're just using our hands to crumble away at the soil,
0:27:00 > 0:27:04bringing it out by hand, and using my fingers, I managed to break
0:27:04 > 0:27:07through two inches of soil, when I saw the dog's nose just
0:27:07 > 0:27:09slightly to my left, and I was quite pleased.
0:27:12 > 0:27:14Good girl. We'll get you out in a sec.
0:27:16 > 0:27:19Good girl. Can I have a bottle of water?
0:27:21 > 0:27:24It was very hot. It was very thirsty.
0:27:24 > 0:27:27'It was nice to be able to give it water which it readily lapped up.'
0:27:28 > 0:27:29Good girl.
0:27:29 > 0:27:31'It calms the animal down and gives us
0:27:31 > 0:27:33'a better chance of getting it out safely.'
0:27:33 > 0:27:35Good girl.
0:27:35 > 0:27:37Ivy's so tightly gripped by the earth,
0:27:37 > 0:27:39she can only move her head slightly.
0:27:39 > 0:27:42She'd chosen the wrong tunnel to go down.
0:27:42 > 0:27:45Animals don't think like humans.
0:27:45 > 0:27:48When we're trapped, if we can't go forward, we tend to withdraw
0:27:48 > 0:27:49and see if there's another way.
0:27:49 > 0:27:51Animals will always go forward.
0:27:51 > 0:27:55The dog had torpedoed its way along using its hind legs,
0:27:55 > 0:27:57so its body weight was on top of its front legs.
0:27:57 > 0:28:00It had actually wedged itself into this narrow opening
0:28:00 > 0:28:02of the chamber.
0:28:02 > 0:28:06The dog's legs had been pinned down underneath her for four days.
0:28:06 > 0:28:07Oh, you beauty!
0:28:07 > 0:28:11Come on! Right, what we need to do then, is go left of this hole.
0:28:11 > 0:28:14If we take this out here,
0:28:14 > 0:28:17and then, I think we'll get her shoulders and she's out.
0:28:20 > 0:28:22After a bit more cutting away,
0:28:22 > 0:28:25Buster's able to get close enough to finally get his hands on Ivy.
0:28:34 > 0:28:36- CREW MEMBER:- Stand by, halfway out.
0:28:36 > 0:28:38The four-year-old cocker spaniel struggles feebly,
0:28:38 > 0:28:40in a bid to free herself.
0:28:42 > 0:28:43Good girl.
0:28:45 > 0:28:46Yeah. Just twist you.
0:28:50 > 0:28:52We're out. We're free.
0:28:52 > 0:28:55After more than 90 hours, she's above ground.
0:28:55 > 0:28:57Good girl.
0:28:57 > 0:29:00I was able to grasp the dog, and I had a chap behind me,
0:29:00 > 0:29:03on my legs, and I was holding on to the dog whilst being dragged out.
0:29:03 > 0:29:06Keep coming, mate, keep coming. Keep coming.
0:29:10 > 0:29:14Ivy's legs have been left too weak to bear her weight.
0:29:15 > 0:29:17I've got her. Thanks, Graham.
0:29:25 > 0:29:27- Well done, mate.- Well done, guys.
0:29:27 > 0:29:30Well done, fella.
0:29:30 > 0:29:34Buster congratulates Gordon. His determination to find her paid off.
0:29:34 > 0:29:37- Well done, matey.- Lovely. Just put her down there.
0:29:37 > 0:29:39Put that lead on, just in case.
0:29:39 > 0:29:41We were really surprised at the condition of the dog.
0:29:41 > 0:29:45Although it was very sandy and dirty, it was very bright
0:29:45 > 0:29:46and it wasn't struggling too much.
0:29:46 > 0:29:50It was reacting very well and we were very pleased with that.
0:29:50 > 0:29:55They can't take any chances. Ivy has been without water for four days.
0:29:55 > 0:29:58I think the best thing is to get her down the vet,
0:29:58 > 0:30:00in case they want to put some fluids into her.
0:30:00 > 0:30:01Can I have some water?
0:30:01 > 0:30:03Pass that water.
0:30:03 > 0:30:07She's going to spend the night on a drip, being rehydrated.
0:30:09 > 0:30:11It's been a close call for Ivy.
0:30:11 > 0:30:16It would be very unusual for a dog to survive much longer underground.
0:30:16 > 0:30:20By contrast, a few days later, a happy, healthy-looking Ivy
0:30:20 > 0:30:23was ready to welcome her owners home from their holiday.
0:30:25 > 0:30:28And here is the beautiful Ivy now.
0:30:28 > 0:30:30Hello, sausage!
0:30:30 > 0:30:31Oh, not so great!
0:30:31 > 0:30:34Let me introduce you to the owner, Dana, and the man who found her.
0:30:34 > 0:30:38Gordon, well done. What an amazing effort.
0:30:38 > 0:30:40I've got to say, first and foremost,
0:30:40 > 0:30:43she was in a pretty dodgy state when she came out, I presume.
0:30:43 > 0:30:44That's right. She was very weak.
0:30:44 > 0:30:47She was very weak indeed.
0:30:47 > 0:30:50She couldn't stand up for a couple of hours.
0:30:50 > 0:30:51But she was OK after that.
0:30:51 > 0:30:54- She went off to the vet's to be checked over.- Yeah.
0:30:54 > 0:30:57You were away, weren't you, Dana? Which made it worse for you.
0:30:57 > 0:31:00- Yes.- Suddenly you get that great news, you come back.
0:31:00 > 0:31:03Was she OK by the time you got back?
0:31:03 > 0:31:05Yes, she'd been rehydrated at the vet's.
0:31:05 > 0:31:09So by the time we came back, other than having a bit of a cough,
0:31:09 > 0:31:12really she was, you know, perfect.
0:31:12 > 0:31:15When you say a cough, were her lungs full of rubbish?
0:31:15 > 0:31:19She had inhaled a lot of sand from being in the hole
0:31:19 > 0:31:22so it took quite a while for that to clear
0:31:22 > 0:31:24and I guess she probably had a very sore throat.
0:31:24 > 0:31:26Does she recognise you, Gordon?
0:31:26 > 0:31:29- Did she know that you are the man that saved her?- I think so, yeah.
0:31:29 > 0:31:30In a roundabout way, I think she did, yeah.
0:31:30 > 0:31:33Did you get an extra big, long lick like I just had?
0:31:33 > 0:31:37- You could say that, yeah! - And is she back to normal?
0:31:37 > 0:31:43Yes, she is. She does like to chase after things and dig in holes.
0:31:43 > 0:31:48- But hopefully she's not going to go quite so deep.- Brilliant.
0:31:48 > 0:31:51Thank you, Gordon, for going to that effort,
0:31:51 > 0:31:53hours upon hours of digging.
0:31:53 > 0:31:55- Look after her.- I'll try!
0:31:55 > 0:31:58And stay out of the holes.
0:32:01 > 0:32:03Around 26,000 pedestrians
0:32:03 > 0:32:06are injured or killed on our roads every year.
0:32:06 > 0:32:09They account for 27% of all road deaths.
0:32:09 > 0:32:11People take their lives in their own hands
0:32:11 > 0:32:12if they dart out between parked cars
0:32:12 > 0:32:16and often the motorist doesn't stand a chance of seeing them.
0:32:16 > 0:32:19Paramedics Chris Crosbie and Dean Woodford
0:32:19 > 0:32:21are no strangers to this sort of accident.
0:32:25 > 0:32:29We've been called to the Itchen Bridge in Southampton to
0:32:29 > 0:32:32a report of a female who has been hit by a car.
0:32:32 > 0:32:36Not sure exactly the extent of her injuries at the moment, but she is
0:32:36 > 0:32:41reported to have gone over the bonnet and has some leg and pelvis injuries.
0:32:44 > 0:32:48Rapid response driver Shane is already at the scene.
0:32:48 > 0:32:49It looks like Bobby
0:32:49 > 0:32:54has walked straight out in front of a car pulling away at green lights.
0:32:54 > 0:32:57The good news is it was a low-speed impact.
0:32:57 > 0:33:00Can we get a collar, as well?
0:33:00 > 0:33:04Bobby is conscious, but not communicating.
0:33:04 > 0:33:07It's making it difficult to assess her injuries.
0:33:07 > 0:33:10You've been hit by a car, sweet, we need to look after your neck.
0:33:10 > 0:33:12All right? Very slowly, we'll work out
0:33:12 > 0:33:14if there are any other injuries
0:33:14 > 0:33:16and we need to straighten you out and then we'll get you onto
0:33:16 > 0:33:19a scoop stretcher and we'll pick you up and put you on the bed.
0:33:19 > 0:33:21They're going to stabilise her neck.
0:33:21 > 0:33:24At last, she is able to give them more information
0:33:24 > 0:33:26about where it hurts.
0:33:26 > 0:33:29OK, nice big breath in for me. Fill your lungs. And out again.
0:33:29 > 0:33:32Any pain anywhere when you do that?
0:33:32 > 0:33:35SHE MUMBLES
0:33:35 > 0:33:39OK. Can you straighten your left leg? That's it.
0:33:39 > 0:33:42Straighten it out for me. Perfect.
0:33:42 > 0:33:45- Well done.- On three - one, two, three and roll.
0:33:45 > 0:33:46SHE CRIES OUT
0:33:46 > 0:33:48- Well done, Bobby. - Good girl. Well done.
0:33:51 > 0:33:55OK. You've had a bit to drink today, your friends are telling me.
0:33:55 > 0:33:57Do you know how much you've had?
0:33:57 > 0:33:58Yeah, about three pints.
0:33:58 > 0:34:00Three pints? Of?
0:34:00 > 0:34:02Cider.
0:34:02 > 0:34:05The amount of alcohol Bobby has drunk may affect the medication
0:34:05 > 0:34:09she can take, but could also mask the true extent of her injuries.
0:34:09 > 0:34:12You've been hit by a car and gone up over it and come off the side,
0:34:12 > 0:34:13all right?
0:34:13 > 0:34:15It is a significant way of being thrown about
0:34:15 > 0:34:17and then hitting the floor.
0:34:17 > 0:34:19One, two, three, lift.
0:34:25 > 0:34:27RADIO CALLS
0:34:28 > 0:34:30Can you straighten your left arm now?
0:34:30 > 0:34:33We had a problem with that, didn't we? Where does it hurt?
0:34:35 > 0:34:37The elbow...
0:34:37 > 0:34:39In your elbow? OK.
0:34:39 > 0:34:41Once Bobby is safely inside the ambulance,
0:34:41 > 0:34:44the crew can start doing a more thorough examination.
0:34:45 > 0:34:47I'm just going to listen to your chest, Bobby.
0:34:47 > 0:34:49Take some nice breaths in and out for me.
0:34:49 > 0:34:53Chris checks her lungs, while Dean looks out for broken bones.
0:34:53 > 0:34:56You've got a couple of things that need looking at.
0:34:56 > 0:34:59You've got a head injury and an injury down on your left hip.
0:34:59 > 0:35:01Some swelling and a bit of a bruise there, I think,
0:35:01 > 0:35:04where you've probably landed on the road.
0:35:04 > 0:35:07So we do need to get you checked out, cos things can change,
0:35:07 > 0:35:09but at the moment you're nice and stable.
0:35:09 > 0:35:11- I'm freezing.- You're freezing?
0:35:11 > 0:35:13OK, well, the heater's on full blast at the moment,
0:35:13 > 0:35:16so it'll be like a microwave in here in a minute.
0:35:16 > 0:35:19Despite her own pain, Bobby is still concerned
0:35:19 > 0:35:21about the woman who was driving the car that hit her.
0:35:21 > 0:35:24Is that lady all right, that ran me over?
0:35:24 > 0:35:26- Yeah, she's all right. - Yeah, she's fine.
0:35:31 > 0:35:33Now that her pain levels are going down,
0:35:33 > 0:35:36Bobby's more concerned about her clothes,
0:35:36 > 0:35:37which the crew had to cut off.
0:35:37 > 0:35:40You cut my best pair of comfy jeans.
0:35:41 > 0:35:44Well, it's an excuse to go shopping, Bobby, isn't it?
0:35:44 > 0:35:47Bobby will get a thorough check-up in the hospital,
0:35:47 > 0:35:50but the signs are that she's had a lucky escape.
0:35:57 > 0:36:00Sometimes it's difficult leaving your emotions at the door
0:36:00 > 0:36:02coming in or out of this place when you hear some of the calls,
0:36:02 > 0:36:06and Kerry has had personal experience of that, haven't you?
0:36:06 > 0:36:09- Yes.- You got a call from your son's nursery.
0:36:09 > 0:36:11- Yeah.- What were they saying to you?
0:36:11 > 0:36:14They basically called up saying a boy aged three
0:36:14 > 0:36:17had fallen off his scooter and injured his leg.
0:36:17 > 0:36:20It was a random call, cos they didn't know you were here, did they?
0:36:20 > 0:36:22No, they didn't know I worked for the Ambulance Service.
0:36:22 > 0:36:25Throughout the call, I didn't ask his name, but I had an inkling
0:36:25 > 0:36:28from the cry in the background - you just have an inkling
0:36:28 > 0:36:31when you hear your son crying, that you know it's going to be him.
0:36:31 > 0:36:33At the end of the call, I asked for his name.
0:36:33 > 0:36:34They confirmed his name.
0:36:34 > 0:36:36That's when I told the caller that I was his mum
0:36:36 > 0:36:38and that I was on my way.
0:36:38 > 0:36:40Did you go straight on your way, or what happened?
0:36:40 > 0:36:43My mum works across the road, so went over to him.
0:36:43 > 0:36:45I arranged to meet him at the hospital,
0:36:45 > 0:36:46so I picked up my husband
0:36:46 > 0:36:49and went straight to resus A&E to meet him there.
0:36:49 > 0:36:51And that must make your heart stop when you realise
0:36:51 > 0:36:54you're dealing with a call and your little boy is hurt.
0:36:54 > 0:36:58Yes, it did. When I was going out originally
0:36:58 > 0:37:00before I got there, I was shaking so much I dropped my cup,
0:37:00 > 0:37:02came back in, had a second call coming in
0:37:02 > 0:37:05saying he was now unconscious, which then obviously
0:37:05 > 0:37:07made my heart go a bit more and started to panic a bit.
0:37:07 > 0:37:09- First he'd injured his leg? - He'd injured his leg,
0:37:09 > 0:37:12but I'm guessing the shock through the pain and everything
0:37:12 > 0:37:15- then caused him to go unconscious. - Poor little thing!
0:37:15 > 0:37:17And he was in plaster and quite ill for quite a while?
0:37:17 > 0:37:19Yes, he was in a spica cast for about seven weeks,
0:37:19 > 0:37:22and it took him a while after he came out of that.
0:37:22 > 0:37:23I've got a picture of it there.
0:37:23 > 0:37:26That's pretty difficult to deal with, isn't it, for him and you?
0:37:26 > 0:37:29Yeah, it was hard to get around, and we had to hire
0:37:29 > 0:37:33a special car seat to actually mobilise him from A to B.
0:37:33 > 0:37:36- So it was hard to get him around, but we managed.- And how is he now?
0:37:36 > 0:37:39He's fine, up and running around.
0:37:39 > 0:37:40Good, I'm glad to hear it.
0:37:40 > 0:37:43- I hope that call never comes in again for you.- So do I!
0:37:43 > 0:37:45- Thanks, Kerry.- That's all right.
0:37:48 > 0:37:50We've had some startling statistics on today's show,
0:37:50 > 0:37:52and here's another -
0:37:52 > 0:37:55it takes a family of four's weekly supply of water
0:37:55 > 0:37:57to extinguish a small fire.
0:38:00 > 0:38:02You can see the smoke, guys, look.
0:38:02 > 0:38:05The crews of Southampton's Green Watch have been called out
0:38:05 > 0:38:10to deal with a garden bonfire that's burning out of control.
0:38:10 > 0:38:13They arrive to find a back fence and shrubbery well alight,
0:38:13 > 0:38:16with the flames threatening to spread into the next-door garden.
0:38:16 > 0:38:19Do we know what's in there? Cylinders or anything?
0:38:19 > 0:38:20What sort of rubbish is in there?
0:38:20 > 0:38:22Watch Manager Sean Foster needs to find out
0:38:22 > 0:38:25whether there's anything explosive in the flames.
0:38:25 > 0:38:29- No, we don't, but I had a chat with the neighbours.- All right.
0:38:29 > 0:38:31We'll get some water on it.
0:38:31 > 0:38:34It's rubbish, but obviously I don't know
0:38:34 > 0:38:37if there's aerosols or whatever in there, so visors down, OK?
0:38:37 > 0:38:38Water on, please.
0:38:38 > 0:38:40Hello, sir.
0:38:40 > 0:38:42The embarrassed homeowner has appeared
0:38:42 > 0:38:43on the other side of the fence,
0:38:43 > 0:38:45watching the results of his handiwork
0:38:45 > 0:38:47destroy the end of his garden.
0:38:47 > 0:38:50It's taken the fence. I'll come round and see you.
0:38:50 > 0:38:53'I think the gentleman's having a bonfire,
0:38:53 > 0:38:56'and obviously he hasn't made adequate provision.'
0:38:56 > 0:38:58I don't think there's a hose in place,
0:38:58 > 0:39:00the bonfire's situated too close to the fence,
0:39:00 > 0:39:02the fence is fairly dry,
0:39:02 > 0:39:04and the bonfire's spread.
0:39:05 > 0:39:09The flames are quickly out, but the smoke is getting thicker.
0:39:09 > 0:39:11A potential hazard in fires like this
0:39:11 > 0:39:15is toxic fumes from rubbish like old tyres or cans of paint.
0:39:15 > 0:39:19One clue here is the colour of the smoke.
0:39:19 > 0:39:21As you can see, the smoke's fairly white
0:39:21 > 0:39:25and not a thick black or dark grey,
0:39:25 > 0:39:28which would indicate rubber or plastics burning.
0:39:28 > 0:39:31It's vegetation and wood.
0:39:33 > 0:39:37Apart from its nuisance value, even this bonfire will take around
0:39:37 > 0:39:391,000 litres of water to put out -
0:39:39 > 0:39:41as much as an average family uses in a week.
0:39:42 > 0:39:44The fire's quite large, actually,
0:39:44 > 0:39:47so it's taking quite a lot of water to cool it down.
0:39:47 > 0:39:49We've set our fire appliance into a hydrant,
0:39:49 > 0:39:52so we're using water from the water main
0:39:52 > 0:39:53that goes to the fire appliance,
0:39:53 > 0:39:56and then from the fire appliance it's relayed to the fire ground.
0:39:56 > 0:39:59So we've used more than a tank of water
0:39:59 > 0:40:00that we carry on our fire engine.
0:40:00 > 0:40:04The fire had been left smouldering unattended overnight
0:40:04 > 0:40:06under sheets of corrugated metal,
0:40:06 > 0:40:08breaching several basic safety rules.
0:40:08 > 0:40:11If you're having a bonfire, have a bucket of water
0:40:11 > 0:40:14or a hose available, keep the bonfire away from
0:40:14 > 0:40:17anything that's combustible - in this case, the fence -
0:40:17 > 0:40:19so it needs to be in open ground,
0:40:19 > 0:40:23away from anything that could cause the fire to spread.
0:40:25 > 0:40:28The bottom of the garden is a wreck. It's a cautionary tale.
0:40:30 > 0:40:33Before the crew leaves, Sean will have a catch-up with the homeowner.
0:40:35 > 0:40:38It won't be a stern ticking off, cos it's accidental,
0:40:38 > 0:40:40but we're having words with him, yeah.
0:40:40 > 0:40:43I think he's seen the error of his ways already,
0:40:43 > 0:40:45and is feeling somewhat embarrassed.
0:40:48 > 0:40:50One homeowner there, a little bit embarrassed
0:40:50 > 0:40:53and in big trouble with the fire service.
0:40:53 > 0:40:55Gary has just joined me now.
0:40:55 > 0:40:58We do get ourselves into the most ridiculous situations,
0:40:58 > 0:41:00especially with fires, don't we?
0:41:00 > 0:41:02Absolutely. I can remember one story,
0:41:02 > 0:41:05a young man was trying to impress his new girlfriend.
0:41:05 > 0:41:08She had a mouse infestation in her shed,
0:41:08 > 0:41:10and he decided to light a bonfire
0:41:10 > 0:41:11close to it so he could smoke them out.
0:41:11 > 0:41:14He dug a little hole so the smoke could go under the shed.
0:41:14 > 0:41:15Sounds a good idea, ish.
0:41:15 > 0:41:19Yeah...right up until the point when the shed caught fire
0:41:19 > 0:41:22and she lost all the children's bikes, their garden toys,
0:41:22 > 0:41:25and their neighbour at the back lost his fence as well.
0:41:25 > 0:41:28- Was she impressed?- I don't think they're together now, no.
0:41:28 > 0:41:30Right, yes. No. I mean,
0:41:30 > 0:41:32if you are seriously going to have a bonfire,
0:41:32 > 0:41:35what should you do? What precautions should you take?
0:41:35 > 0:41:38If you have to have a bonfire, put the hose out first.
0:41:38 > 0:41:42Don't wait for something to happen.
0:41:42 > 0:41:44The hose is there as a last resort.
0:41:44 > 0:41:46What you should do, if you have a problem,
0:41:46 > 0:41:49is call the fire service, but the hose is there
0:41:49 > 0:41:52just as an emergency thing to keep it knocked down a bit.
0:41:52 > 0:41:54Would you tell anybody else, "I'm having a bonfire"?
0:41:54 > 0:41:56Yes, if it's going to be a large bonfire
0:41:56 > 0:41:59that'll go on for a long time, please tell the fire service,
0:41:59 > 0:42:01because we need to know.
0:42:01 > 0:42:03If we get lots of reports of smoke in an area,
0:42:03 > 0:42:07we would then be sending out fire engines looking for a fire.
0:42:07 > 0:42:10If we know there's going to be a bonfire in the area,
0:42:10 > 0:42:11as opposed to sending a fire engine,
0:42:11 > 0:42:14we can send a senior officer to check that's what's going on,
0:42:14 > 0:42:16saving resources and time.
0:42:16 > 0:42:19Yeah. I bet you'd much rather us not have bonfires at all, right?
0:42:19 > 0:42:22Absolutely. There are so many things going on these days.
0:42:22 > 0:42:24Recycle if you can. If you've got a load of garden rubbish
0:42:24 > 0:42:27that you need to get rid of, take it to the local tip,
0:42:27 > 0:42:31or the council sometimes have these green bags you can put it in,
0:42:31 > 0:42:33so that's what we would recommend.
0:42:33 > 0:42:35- Go and do that rather than burn down the fence.- Absolutely.
0:42:35 > 0:42:38- A lot cheaper.- A lot cheaper. Gary, thanks very much indeed.
0:42:38 > 0:42:40- You're more than welcome. - Good advice, isn't it?- Yeah.
0:42:40 > 0:42:43You may not be impressed by me burning down the fence,
0:42:43 > 0:42:45but I bet you'd be quite pleased if the fire brigade turned up.
0:42:45 > 0:42:48- All those boys, eh? - I don't know what you're saying.
0:42:48 > 0:42:51- That's it for Real Rescues. See you next time.- Bye.
0:43:13 > 0:43:16Subtitles by Red Bee Media Ltd