0:00:02 > 0:00:04Today: huddling under a tent halfway up a mountain -
0:00:04 > 0:00:07the walker whose ankle is so badly broken,
0:00:07 > 0:00:12it's cut off the blood supply and she's in danger of losing her foot.
0:00:12 > 0:00:15The foot felt cold, sort of clammy,
0:00:15 > 0:00:18and we weren't really able to find a pulse.
0:00:19 > 0:00:22And a stag's desperate struggle for survival,
0:00:22 > 0:00:25trapped for hours in electric fencing.
0:00:41 > 0:00:43Hello and welcome to Real Rescues.
0:00:43 > 0:00:46If someone's hurt or sick and dials 999,
0:00:46 > 0:00:49their call comes through to an ambulance control room like this one.
0:00:49 > 0:00:51The team at South Central Ambulance
0:00:51 > 0:00:53handle a complete range of medical emergencies.
0:00:53 > 0:00:56They treat patients on the phone and talk them through
0:00:56 > 0:00:59some of the worst experiences of their lives until help arrives.
0:00:59 > 0:01:02Holly has already had a dramatic call here today.
0:01:02 > 0:01:05You took a call from a mother. What was going on?
0:01:05 > 0:01:10She rang up and her baby had gone blue and the baby wasn't breathing.
0:01:10 > 0:01:12- Which is very concerning.- Yeah.
0:01:12 > 0:01:15- Was there somebody else in the house able to help?- Her mother was there
0:01:15 > 0:01:19and she was doing CPR on the baby as the mother was talking.
0:01:19 > 0:01:22OK, so you started trying to calm the mother down?
0:01:22 > 0:01:25Yeah, I mean, she was OK considering, but she was panicked.
0:01:25 > 0:01:29By the time I got the address in, she'd calmed down a little bit.
0:01:29 > 0:01:32- But she was quite upset. - And what about the baby?
0:01:32 > 0:01:37- About 30 seconds in, the baby started breathing again.- Brilliant.
0:01:37 > 0:01:41It was quite relieving, you could hear a baby crying.
0:01:41 > 0:01:44- Everyone was a bit relieved. - And where is the baby now?
0:01:44 > 0:01:47- In hospital and doing well.- It's doing OK?- Yeah.- That's great news.
0:01:47 > 0:01:48Thank you, Holly.
0:01:48 > 0:01:52A birthday trip to the Lake District has gone terribly wrong.
0:01:52 > 0:01:54A walker has slipped on a steep descent
0:01:54 > 0:01:56and her ankle is badly broken.
0:01:56 > 0:01:59Cockermouth Mountain Rescue are on their way.
0:02:04 > 0:02:07There's an emergency in the peaks of the Lake District.
0:02:07 > 0:02:102,000 feet up on a notoriously difficult mountain path
0:02:10 > 0:02:13in Buttermere, a woman has fallen.
0:02:13 > 0:02:17She's in serious trouble and, after a fine day,
0:02:17 > 0:02:19the weather is now closing in.
0:02:21 > 0:02:23Cockermouth Mountain Rescue are on their way.
0:02:23 > 0:02:27Mike Park is leading a team of 20.
0:02:35 > 0:02:38They reach the furthest point accessible by vehicle.
0:02:38 > 0:02:39From here, they're on foot.
0:02:44 > 0:02:46The rescuers are heading up High Crag.
0:02:46 > 0:02:49Kathleen was on her way down when she fell.
0:02:49 > 0:02:52She was on the scree slopes of Gamlin End,
0:02:52 > 0:02:54one of the most difficult paths.
0:02:54 > 0:02:58I didn't slip, trip, stumble.
0:02:58 > 0:03:01I don't know why, I just felt as if I was putting one foot
0:03:01 > 0:03:05in front of the other and then the left foot just went.
0:03:06 > 0:03:10Immediately, it was painful, it just was throbbing and swelling.
0:03:12 > 0:03:16The first rescuers reach her. It's taken an hour.
0:03:16 > 0:03:18They immediately erect a tent around Kathleen.
0:03:20 > 0:03:24There's 20 mountain rescuers that have been running up the hill
0:03:24 > 0:03:29for half an hour, so let's use that resource,
0:03:29 > 0:03:32let's get them into the tent as fast as possible with the casualty,
0:03:32 > 0:03:35cos all that heat that's coming off these hot mountain rescuers
0:03:35 > 0:03:37warms up this tent and warms up the casualty.
0:03:38 > 0:03:42Kathleen's in excruciating pain, but she's thankful
0:03:42 > 0:03:45she put on all her layers before she started the descent.
0:03:46 > 0:03:49I don't think I could've coped with the pain
0:03:49 > 0:03:52if I'd had to try to put the layers on afterwards.
0:03:57 > 0:04:00Carefully, they examine her ankle
0:04:00 > 0:04:03and can see it's very badly broken, as well as dislocated.
0:04:03 > 0:04:05It was quite well deformed,
0:04:05 > 0:04:09so we then went on to assess the circulation.
0:04:09 > 0:04:12And the foot felt cold, sort of clammy
0:04:12 > 0:04:15and we weren't really able to find a pulse.
0:04:15 > 0:04:17So we were concerned, yeah.
0:04:21 > 0:04:24It's the worst possible scenario.
0:04:24 > 0:04:27Loss of circulation for a prolonged period could mean that
0:04:27 > 0:04:29Kathleen will lose her foot.
0:04:30 > 0:04:34They can't afford to wait until they've got her off the mountain.
0:04:34 > 0:04:36They have to put the foot back in position.
0:04:36 > 0:04:38Moving a fracture will be agonising.
0:04:44 > 0:04:47What I'm going to do is take you off oxygen and give you some Entonox.
0:04:47 > 0:04:50The mountain rescue team have already put Kathleen on gas and air,
0:04:50 > 0:04:53but she needs the strongest pain killer, morphine,
0:04:53 > 0:04:54to cope with this.
0:05:05 > 0:05:10In these conditions, injecting directly into a vein is difficult.
0:05:10 > 0:05:13The mountain rescuers are highly-skilled first-aiders,
0:05:13 > 0:05:16but they do not have a doctor with them.
0:05:18 > 0:05:21We have quite a strong pain-relief drug that we can give up the nose.
0:05:21 > 0:05:25It's a very fine spray that coats the inside of the nose
0:05:25 > 0:05:28and the drug's absorbed through the lining of the nose.
0:05:28 > 0:05:30Because it's a lot simpler
0:05:30 > 0:05:33and given the environment that we're working in - often wind,
0:05:33 > 0:05:39rain, blowing tents, ice, snow - it just makes it a lot easier.
0:05:41 > 0:05:44Manipulating Kathleen's ankle on the mountainside
0:05:44 > 0:05:46is going to be a very painful business,
0:05:46 > 0:05:49but we'll see later how the mountain rescue team
0:05:49 > 0:05:52use an ingenious nasal spray to help Kathleen.
0:05:52 > 0:05:54First, I want to talk to Antony, who has just come off a long call,
0:05:54 > 0:05:56but not about something that happened here.
0:05:56 > 0:06:00- Thankfully not. - Something happened on your way home, you saw an accident.
0:06:00 > 0:06:02- So you're never off duty, are you?- That's right.
0:06:02 > 0:06:05I'd finished a long shift here and was on my way home
0:06:05 > 0:06:08and came across an accident that involved a motorcycle and a car.
0:06:08 > 0:06:11And the motorcyclist wasn't in a very good way at all.
0:06:11 > 0:06:13They'd come into collision together?
0:06:13 > 0:06:16They'd come into collision at the front of the car
0:06:16 > 0:06:19and the motorcyclist was actually thrown about 30 yards.
0:06:19 > 0:06:23Gosh. He's very lucky that you arrived very quickly, presumably?
0:06:23 > 0:06:27Well, yes, and luckily the ambulance was not too far behind as well,
0:06:27 > 0:06:30so we were able to assess the patient correctly together
0:06:30 > 0:06:32and left a crew with the patient
0:06:32 > 0:06:34and I managed to get the equipment out of the car
0:06:34 > 0:06:39and also the ambulance as well, and then managed to radio Control
0:06:39 > 0:06:42to ensure that the police and fire were around as well.
0:06:42 > 0:06:44- It's real teamwork, isn't it? - Certainly, yes.
0:06:44 > 0:06:47You didn't just get one helicopter, either, did you?
0:06:47 > 0:06:48No, there were two ambulances.
0:06:48 > 0:06:50Because of the situation report we gave to Control,
0:06:50 > 0:06:53it was decided that the seriousness of the injuries warranted
0:06:53 > 0:06:56a doctor as well, so we got two helicopters
0:06:56 > 0:06:59and I was able to instruct the police to clear the local car park,
0:06:59 > 0:07:00which was adjacent to the incident,
0:07:00 > 0:07:03to make sure we could land the helicopters properly.
0:07:03 > 0:07:06You work in search and rescue, that's why you were able to do that.
0:07:06 > 0:07:09- Yes, some addition skills there. - You really are amazing.
0:07:09 > 0:07:11And tell us about the motorcyclist -
0:07:11 > 0:07:14they performed an operation on the side of the road.
0:07:14 > 0:07:17One of the reasons, with the situation report we gave them,
0:07:17 > 0:07:19the doctor was obviously called upon
0:07:19 > 0:07:21because he wasn't in a good way at all,
0:07:21 > 0:07:24and they carried out a full surgical procedure on the roadside
0:07:24 > 0:07:27in order to make him safe to go into the helicopter
0:07:27 > 0:07:29and onto a hospital in London.
0:07:29 > 0:07:31That sounds like one amazing rescue.
0:07:31 > 0:07:34Is that the most dramatic one you've been involved with?
0:07:34 > 0:07:37Um, probably one of the busiest ones I've been involved in.
0:07:37 > 0:07:40- I'm glad for him that you were there. Thank you.- Thank you.
0:07:40 > 0:07:43Illegal immigrants trafficked into this country often face
0:07:43 > 0:07:45the most appalling and dangerous conditions,
0:07:45 > 0:07:47so when the police are called after people are spotted
0:07:47 > 0:07:49escaping from the back of a lorry,
0:07:49 > 0:07:52they're always concerned about what they might find.
0:07:53 > 0:07:55The M40 Oxfordshire,
0:07:55 > 0:07:58and police traffic officers Rob and Andy
0:07:58 > 0:08:02are part of an operation to apprehend a suspicious lorry.
0:08:02 > 0:08:06OK, we've had reports of a Polish lorry which has been seen
0:08:06 > 0:08:10to have potentially males hanging out the back of the vehicle,
0:08:10 > 0:08:12possibly illegal immigrants.
0:08:12 > 0:08:14We're going to join Junction 9 of the M40,
0:08:14 > 0:08:17we'll then escort the lorry up to a sterile area, which will be
0:08:17 > 0:08:19the services at Junction 10,
0:08:19 > 0:08:21where we'll then complete a search of the vehicle,
0:08:21 > 0:08:24remove anybody that is in the truck
0:08:24 > 0:08:27and deal with them appropriately.
0:08:27 > 0:08:31It's not unusual for the police to be called out to cases like this.
0:08:32 > 0:08:36Junction 10 services, just coming into the lorry park now.
0:08:36 > 0:08:39As well as it being illegal to smuggle people into the country,
0:08:39 > 0:08:42these would-be immigrants sometimes have to be
0:08:42 > 0:08:44rescued from the appalling travelling conditions,
0:08:44 > 0:08:47as criminal gangs seek to take advantage.
0:08:48 > 0:08:52- Have you spoken to our driver, does he know you're here?- Not yet.
0:08:53 > 0:08:56In this instance, four motorists have reported seeing a group of men
0:08:56 > 0:09:01poking their heads out of a narrow slit in the lorry's canopy.
0:09:01 > 0:09:03They order the driver to open it up.
0:09:03 > 0:09:07Several officers are on hand in case anybody makes a run for it.
0:09:09 > 0:09:11It's full of sofas.
0:09:11 > 0:09:14Andy has the uncomfortable job of searching deep inside
0:09:14 > 0:09:18the tightly-packed trailer for anybody hiding in the spaces.
0:09:21 > 0:09:26- Anyone in there, Andy?- We've got evidence of someone being in here.
0:09:26 > 0:09:28And it's not pleasant evidence.
0:09:32 > 0:09:35- Are you alive in there? - Right, there's no-one in here.
0:09:35 > 0:09:39This is a bag of wee, so somebody's been in here
0:09:39 > 0:09:42but there's no-one in here now.
0:09:42 > 0:09:43Rob, can you take this from me, mate?
0:09:43 > 0:09:46If I drop it, it'll explode and go all over your feet.
0:09:47 > 0:09:50In the meantime, a fifth motorist has called in to say that earlier,
0:09:50 > 0:09:55they saw somebody getting out of the back of this lorry on a slip road.
0:09:55 > 0:09:56You let him out?
0:09:58 > 0:10:00You undid that, let him out?
0:10:04 > 0:10:05No, it wasn't.
0:10:07 > 0:10:09- Have you got papers?- OK.
0:10:09 > 0:10:13The driver's version of what's happened is sketchy on the details.
0:10:17 > 0:10:19- Nice.- Your bag's down there.- Thanks.
0:10:19 > 0:10:20What I found in there is a blue bag
0:10:20 > 0:10:23containing what I think is going to be urine.
0:10:23 > 0:10:26It's certainly evidence that somebody's been in there.
0:10:26 > 0:10:29Some of the boxes containing feet for the sofas have been opened up,
0:10:29 > 0:10:30clear signs of disturbance.
0:10:30 > 0:10:32Somebody's been in there.
0:10:32 > 0:10:34And there's some non-visual evidence
0:10:34 > 0:10:37that somebody's been in the other trailer as well.
0:10:38 > 0:10:40That don't smell too fresh in there.
0:10:47 > 0:10:51Even I'm not that thin to be able to slide under that roof.
0:10:53 > 0:10:57You can smell it, can't you, as it comes out?
0:10:57 > 0:11:00So somebody's clearly been urinating in there,
0:11:00 > 0:11:03but I think they're long gone now, I'm afraid.
0:11:03 > 0:11:05A quick call to Immigration Services later
0:11:05 > 0:11:09and it's decided that the lorry driver will receive a lift
0:11:09 > 0:11:10- in a police car.
0:11:14 > 0:11:18You're under arrest. You're going to go to the police station.
0:11:20 > 0:11:22The lorry will be secured
0:11:22 > 0:11:26and Immigration Services told of its location.
0:11:26 > 0:11:30Border Control will be given the lorry's details for further reference,
0:11:30 > 0:11:33but what about the people anxiously awaiting their sofas?
0:11:33 > 0:11:36We'll make a courtesy call to the company and let them know
0:11:36 > 0:11:38their load has been delayed.
0:11:38 > 0:11:40They can then make inquiries, if necessary,
0:11:40 > 0:11:42to send another driver down to collect the load
0:11:42 > 0:11:43and people can have their sofas.
0:11:50 > 0:11:53And in the end, no charges were brought against the driver.
0:11:57 > 0:12:00You can probably see and hear it's a pretty busy time
0:12:00 > 0:12:02here in the control room and when they take a call,
0:12:02 > 0:12:06it's not always immediately clear what exactly is going on.
0:12:06 > 0:12:08I want to introduce you to someone called Ben.
0:12:08 > 0:12:10- Ben, is it all right to talk to you? - Yep.
0:12:10 > 0:12:12Now, you took a phone call
0:12:12 > 0:12:14from a woman who thought there'd been a fire.
0:12:14 > 0:12:18Yeah, she initially just said she could smell burning.
0:12:18 > 0:12:21he had a further look around the house and found her husband
0:12:21 > 0:12:25basically shaking, with burns to the face and the arms.
0:12:25 > 0:12:29Right, so she's walked around and found him in a pretty bad condition.
0:12:29 > 0:12:32- What else did she find?- Um, she just said, "The door's gone."
0:12:32 > 0:12:34- Which I had to elaborate on... - "The door's gone"?
0:12:34 > 0:12:39Yeah, it seemed that the door had actually been blown off the hinges
0:12:39 > 0:12:42and, yeah, she was obviously very shocked about that at the time.
0:12:42 > 0:12:46Right, this is the door to the kitchen, door to the bedroom?
0:12:46 > 0:12:48I believe it was the door to the bedroom, but we're not sure.
0:12:48 > 0:12:51My goodness. So certainly, this story's evolving.
0:12:51 > 0:12:54So you send the team round and what do they find?
0:12:54 > 0:12:57The rapid response car got there and found that the actual window
0:12:57 > 0:13:00had been blown out as well, and there was glass all over the road,
0:13:00 > 0:13:03so it was a pretty massive house explosion.
0:13:03 > 0:13:06- So she hadn't seen any of that when she walked in?- I don't believe so.
0:13:06 > 0:13:10She didn't mention it, so, yeah, not sure why she didn't say anything.
0:13:10 > 0:13:12So she smells burning, her husband's in a bad state,
0:13:12 > 0:13:14but she doesn't see the door blown off, the window smashed...?
0:13:14 > 0:13:17No, not at all. I think she was in a state of shock, really.
0:13:17 > 0:13:19I bet she was. How's the husband - OK?
0:13:19 > 0:13:23Yeah, he got treated in hospital for facial burns and arm burns.
0:13:23 > 0:13:25And do we know exactly what happened?
0:13:25 > 0:13:28We believe it's something to do with the cooker.
0:13:28 > 0:13:32Unsure actually why, but something to do with the cooker. Yeah.
0:13:32 > 0:13:35So making a bacon sandwich, he's lit the oven and massive explosion.
0:13:35 > 0:13:38- Yeah, it's all gone wrong.- It's all gone wrong. Ben, thanks a lot.
0:13:38 > 0:13:39No problem, thanks.
0:13:39 > 0:13:43We often see on Real Rescues how wild animals
0:13:43 > 0:13:47can get themselves into all kinds of scrapes and trouble.
0:13:47 > 0:13:50Take this deer, marooned at the bottom of a cliff in Dorset.
0:13:50 > 0:13:52An RNLI crew moved in to save it.
0:13:52 > 0:13:53As the lifeboat got closer,
0:13:53 > 0:13:55the terrified animal jumped into the sea.
0:13:55 > 0:13:59The crew's only option was to drag it out of the water
0:13:59 > 0:14:01and release it back on to dry land.
0:14:01 > 0:14:03Animal rescue specialists were also called out
0:14:03 > 0:14:07when another deer stranded itself on a frozen pond.
0:14:07 > 0:14:11They used inflatable paths to reach it, a crook to grasp its neck,
0:14:11 > 0:14:14then placed a towel over its head to stop it panicking.
0:14:14 > 0:14:18After warming up, the deer was released into the wild.
0:14:18 > 0:14:21Those rescues had one thing in common - the deer were female.
0:14:21 > 0:14:26But it's best not to tangle with a stag with fully grown antlers.
0:14:26 > 0:14:29This stag has been trapped by its own antlers.
0:14:32 > 0:14:35They've become entangled in electrical-tape fencing
0:14:35 > 0:14:38which has wrapped around a tree stump.
0:14:38 > 0:14:41It's been struggling to break free for four hours.
0:14:41 > 0:14:43There's no danger from electricity,
0:14:43 > 0:14:45as there's no current running through the fence,
0:14:45 > 0:14:48but there's no way the stag is going to free itself.
0:14:50 > 0:14:53A walker out with their dog spotted the distressed animal
0:14:53 > 0:14:55and called in the RSPCA
0:14:55 > 0:14:58and Hampshire Fire Service's animal rescue team.
0:15:00 > 0:15:01Even though it's trapped,
0:15:01 > 0:15:05the stag could still cause injuries with its antlers,
0:15:05 > 0:15:08so they have to approach very carefully, wearing body armour.
0:15:12 > 0:15:15If they can get the covers over it, they can keep it still.
0:15:15 > 0:15:18If the stag can't see, it'll stop struggling.
0:15:22 > 0:15:25Once they have it, they can start to cut through the tight tape.
0:15:26 > 0:15:29It's all right, he's cutting through it.
0:15:29 > 0:15:32It's just finding where the best place to cut is.
0:15:34 > 0:15:37Get it closer to his antlers and as long as we can get him free
0:15:37 > 0:15:40and they're sitting on him, we can do the rest of it and get off him.
0:15:43 > 0:15:49Just be mindful that it's fairly loose now, OK? So if it does buck...
0:15:49 > 0:15:52I'm holding back this tree.
0:15:53 > 0:15:56It takes less than three minutes to free the antlers
0:15:56 > 0:15:57and the stag is off.
0:16:03 > 0:16:06Well, despite the distress he was in, he got away safely.
0:16:06 > 0:16:08Buster was there with the stag.
0:16:08 > 0:16:11He really was in a bit of a state, wasn't he, when you first arrived?
0:16:11 > 0:16:14Indeed. It's a wild animal, it doesn't want to be trapped
0:16:14 > 0:16:16and it doesn't want humans around it,
0:16:16 > 0:16:18so it was jumping around the tree,
0:16:18 > 0:16:21endangering itself on the branches as well.
0:16:21 > 0:16:24And when you deal with that kind of animal, you endanger yourselves.
0:16:24 > 0:16:27I noticed you were wearing some kind of armour. What was that?
0:16:27 > 0:16:30That's what we use predominantly for equine rescues.
0:16:30 > 0:16:32It's kick protection that will prevent us
0:16:32 > 0:16:36being damaged in the organ area of our body and we put that on
0:16:36 > 0:16:39because we worried that the stag's antlers could damage us
0:16:39 > 0:16:41and give us penetrating injuries.
0:16:41 > 0:16:44And quite clever as well with putting the sheets over him,
0:16:44 > 0:16:46that seemed to calm him down a lot.
0:16:46 > 0:16:47What are they used for?
0:16:47 > 0:16:50Well, the sheet is a large carry sheet that we would normally use
0:16:50 > 0:16:53to carry an animal in, but because it's a wild animal, a deer,
0:16:53 > 0:16:56it doesn't really want human contact.
0:16:56 > 0:16:58- Not even you.- Not even me!
0:16:58 > 0:17:01So by covering it up, we're taking away the light
0:17:01 > 0:17:04and that generally will calm a deer down.
0:17:04 > 0:17:08We can also suppress the animal without endangering ourselves.
0:17:08 > 0:17:11And actually, we could use that as well.
0:17:11 > 0:17:14If there's a wild bird in the house, what would you do?
0:17:14 > 0:17:19Just grab a cardigan and just throw it over a rabbit, a small animal.
0:17:19 > 0:17:22Usually taking away the light, they go very quiet and still
0:17:22 > 0:17:24and you can pick them up and let them go.
0:17:24 > 0:17:27- But be mindful you don't get bitten. - Exactly, that's a very good point.
0:17:27 > 0:17:30And if you hadn't managed to get him out of that,
0:17:30 > 0:17:32what would have had to happen to him?
0:17:32 > 0:17:35Well, the RSPCA inspector was there, ready to euthanase the animal
0:17:35 > 0:17:38if necessary, if the rescue couldn't be achieved,
0:17:38 > 0:17:41but fortunately, it was able to be cut free.
0:17:41 > 0:17:43- Buster, thank you very much. - My pleasure.
0:17:46 > 0:17:49Still to come on Real Rescues:
0:17:56 > 0:18:01Taking no chances - little Keira's heading straight to hospital.
0:18:01 > 0:18:03And another animal in a fix, this time a Labrador.
0:18:03 > 0:18:06His ball game came to an abrupt end
0:18:06 > 0:18:09when he found himself not ON the bench, but IN the bench.
0:18:12 > 0:18:16Now, we've seen how walker Kathleen Kirby slipped and broke her ankle
0:18:16 > 0:18:18whilst descending a Lake District path.
0:18:18 > 0:18:21The mountain rescue team has noticed her foot is losing its pulse
0:18:21 > 0:18:23and becoming cold and clammy.
0:18:23 > 0:18:25That's a sign the break is cutting off her circulation
0:18:25 > 0:18:27and she may lose it.
0:18:29 > 0:18:33After 15 minutes, the morphine has taken effect.
0:18:33 > 0:18:35They can gently pull her foot back into position.
0:18:41 > 0:18:43What we're actually doing is parting,
0:18:43 > 0:18:47pulling apart the break in the bone
0:18:47 > 0:18:51so that they're parted away from each other,
0:18:51 > 0:18:56and then you're gently moving it back into its normal position.
0:18:56 > 0:19:00What you're not wanting is the two ends of the bone crunching together,
0:19:00 > 0:19:02which is obviously going to cause you a lot of pain.
0:19:02 > 0:19:05Despite the pain relief, it still hurts.
0:19:05 > 0:19:09- KATHLEEN SQUEALS - Well done.
0:19:10 > 0:19:12Now the bones are realigned,
0:19:12 > 0:19:16they can start preparing for the next stage of the rescue.
0:19:16 > 0:19:18Kathleen is feeling the effects of the gas and air.
0:19:25 > 0:19:26Her leg needs to be put in a splint
0:19:26 > 0:19:29before they can get her in the stretcher.
0:19:36 > 0:19:41The team have to negotiate very steep gradients with the stretcher.
0:19:45 > 0:19:50Kathleen will be well protected and comfortable inside a casualty bag.
0:19:50 > 0:19:53On this terrain, the team also have to guard against falling rocks.
0:20:07 > 0:20:09The team has to carry her down
0:20:09 > 0:20:12to a site suitable for the RAF rescue helicopter to land.
0:20:12 > 0:20:14Wherever possible,
0:20:14 > 0:20:17they put the stretcher down and slide it over the ground.
0:20:18 > 0:20:20It's the steep side of the mountain,
0:20:20 > 0:20:23so it was a case of let's use nature here
0:20:23 > 0:20:25and let's use gravity to help us on this one.
0:20:28 > 0:20:31The ground underfoot is slippery and full of sliding rocks.
0:20:31 > 0:20:34One false move and they'll all be in trouble.
0:20:34 > 0:20:36Safety is always a priority,
0:20:36 > 0:20:39so a back rope is tied to the stretcher
0:20:39 > 0:20:42and that is fixed around a boulder to secure it.
0:20:42 > 0:20:47This process is repeated many times before they reach the bottom.
0:20:47 > 0:20:50It was about 300-400 metres we had to lower her down,
0:20:50 > 0:20:53because of the length of the rope, so you just keep setting up
0:20:53 > 0:20:56this billet attached to boulders further down,
0:20:56 > 0:20:59leapfrogging as we went down the mountain.
0:21:02 > 0:21:06I couldn't believe how comfortable they kept me
0:21:06 > 0:21:08during the whole of the process.
0:21:11 > 0:21:15Mike's flares will guide in the RAF helicopter to the landing area.
0:21:18 > 0:21:20Kathleen has been made very safe
0:21:20 > 0:21:22in the hands of the mountain rescue team
0:21:22 > 0:21:25and she's ready for the winch into the helicopter.
0:21:27 > 0:21:29Kathleen was airlifted to hospital,
0:21:29 > 0:21:32where the full extent of her injuries were discovered.
0:21:32 > 0:21:34She knows that without the skills and dedication
0:21:34 > 0:21:38of the mountain rescue volunteers, she could have lost her foot.
0:21:38 > 0:21:43I don't know what would have happened if a mountain rescue team
0:21:43 > 0:21:47hadn't been available, because I can't imagine the two of us
0:21:47 > 0:21:52being able to get down the mountain from where that accident happened.
0:21:52 > 0:21:55A huge, huge, huge thank you.
0:21:57 > 0:22:01Kathleen broke eight bones in her foot, they needed pinning in surgery,
0:22:01 > 0:22:04and it was ten months before she was back out fell walking.
0:22:04 > 0:22:08It just shows you are a great job the Cockermouth Mountain Rescue team did.
0:22:08 > 0:22:10Now mountain rescuers are not qualified
0:22:10 > 0:22:12to inject pain relief intravenously,
0:22:12 > 0:22:15so they used a technique called intranasal diamorphine
0:22:15 > 0:22:17to ease Kathleen's pain.
0:22:17 > 0:22:19Rob Isherwood is here to explain more about it.
0:22:19 > 0:22:23- Basically, it's an injection up the nose, is it?- Similar, yeah.
0:22:23 > 0:22:26What it's doing is passing the fluid through a sponge,
0:22:26 > 0:22:30which turns it into a fine mist, so instead of having an injection,
0:22:30 > 0:22:32it goes out as a fine spray up the nose.
0:22:32 > 0:22:34- You've got one there.- I do indeed.
0:22:34 > 0:22:37So you stick that up the nose and it's a fine spray.
0:22:37 > 0:22:42Why would you then use that... Why don't you just use that all the time?
0:22:42 > 0:22:44Why did you use that especially?
0:22:44 > 0:22:46The mountain rescue environment,
0:22:46 > 0:22:49obviously the person's very cold, so in trying to get a needle
0:22:49 > 0:22:52into their vein, they'd have to expose them, undress them,
0:22:52 > 0:22:55which obviously increases the cooling, which is not ideal.
0:22:55 > 0:22:58The other point is when someone is very cold,
0:22:58 > 0:23:01it's very difficult to get a vein, to find a vein
0:23:01 > 0:23:05to put a needle into, because people move all of their blood
0:23:05 > 0:23:07into their core to protect themselves.
0:23:07 > 0:23:09- Protect the vital organs? - Yeah, so because of that,
0:23:09 > 0:23:12it's actually easier sometimes to
0:23:12 > 0:23:14go down this route because it's quick, it's effective
0:23:14 > 0:23:16and they'll get the pain killers they need.
0:23:16 > 0:23:19I know a lot of adults who are scared of needles
0:23:19 > 0:23:22- but I bet this is really useful with children.- Yeah, really useful.
0:23:22 > 0:23:24There are no needles involved
0:23:24 > 0:23:26and when you've got an already scared child,
0:23:26 > 0:23:29obviously this is brilliant to use. It's fantastic.
0:23:29 > 0:23:31- Rob, thanks a lot.- Thank you.
0:23:31 > 0:23:34Now we're going to meet five-year-old Keira,
0:23:34 > 0:23:36who's showing all the symptoms of meningitis.
0:23:36 > 0:23:40Mum's concerned and paramedic Jane Peters is on her way.
0:23:42 > 0:23:45A worried parent has dialled 999.
0:23:45 > 0:23:48Paramedics Chris and Jane have been despatched.
0:24:08 > 0:24:11If there's even the suspicion of meningitis,
0:24:11 > 0:24:14then the Ambulance Service takes no chances.
0:24:14 > 0:24:16It's a disease that can cause a child's condition
0:24:16 > 0:24:18to deteriorate rapidly...
0:24:19 > 0:24:22..and its most serious form can be fatal.
0:24:27 > 0:24:30Arriving, they are greeted by another paramedic, Chris Tate,
0:24:30 > 0:24:33who has been sent ahead in a smaller, faster rapid response car
0:24:33 > 0:24:37and is with young Keira and anxious mum Jodie.
0:24:37 > 0:24:42She's been unwell for about a week now. Sort of...
0:24:42 > 0:24:47- Just generally unwell, really. - Yeah.- With a cough?- Yes.
0:24:47 > 0:24:50Was pretty good over the weekend, went to a party yesterday,
0:24:50 > 0:24:54but this morning, about 6.30am, woke Mum up,
0:24:54 > 0:24:58laid in the bathroom, complaining of severe headache.
0:24:58 > 0:25:00OK.
0:25:00 > 0:25:03About 7.30, they've noticed that Keira has a rash,
0:25:03 > 0:25:05centre of her chest.
0:25:05 > 0:25:10They've done the glass test. It doesn't appear to be disappearing.
0:25:10 > 0:25:13If a rash doesn't go white under the pressure of a glass being rolled over it,
0:25:13 > 0:25:16then it's a sign that it could be caused by meningitis.
0:25:16 > 0:25:21Keira is also showing other possible symptoms - she's lethargic,
0:25:21 > 0:25:23has a high temperature and a raised heartbeat
0:25:23 > 0:25:27AND is feeling sensitive to bright light.
0:25:27 > 0:25:29She was also complaining of some photophobia.
0:25:29 > 0:25:33Do you want to have a look at this rash that she's got?
0:25:33 > 0:25:36Is it purpley in colour or anything?
0:25:36 > 0:25:39It's very, very small.
0:25:39 > 0:25:42- Sorry, darling. We just need to show Jane this, OK?- Oh, yes.
0:25:42 > 0:25:44But, we'll do the glass test -
0:25:44 > 0:25:47I'm going to stick this horrible cold glass on you again.
0:25:47 > 0:25:49I do apologise.
0:25:49 > 0:25:52That rash she's got on her chest - has that got any bigger
0:25:52 > 0:25:53since you first noticed it?
0:25:55 > 0:26:00- It's got redder, if that makes sense?- More angry-looking.- Yes.
0:26:00 > 0:26:04- It hasn't increased in size?- I'll have to have a look, to be honest.
0:26:05 > 0:26:08Lift your T-shirt up again, darling, all right?
0:26:08 > 0:26:11Um...
0:26:11 > 0:26:14Jane is hopeful Keira's rash is down to something else.
0:26:14 > 0:26:17I've actually seen a meningitis rash
0:26:17 > 0:26:19and it's like a purpley colour.
0:26:20 > 0:26:25It does look perhaps where she's had a temperature, but you know...
0:26:25 > 0:26:27Hey, ho...
0:26:27 > 0:26:30- Never know though, do you? - Shall we go and see the nice nurses?
0:26:30 > 0:26:32Make you all better, yeah?
0:26:34 > 0:26:37Whatever the cause, Keira is definitely unwell.
0:26:37 > 0:26:41- Will she be better with you carrying her?- Mm. She's a mummy's girl.
0:26:41 > 0:26:43- She is, is she?- Yes.
0:26:43 > 0:26:45She needs hospital attention.
0:26:54 > 0:26:57Can I put this back on your finger?
0:26:57 > 0:26:58No, no needle.
0:26:58 > 0:27:01That's just a little light on your finger, all right?
0:27:02 > 0:27:05No needles. We won't give you no needles.
0:27:05 > 0:27:08Like many children, Keira is scared of injections,
0:27:08 > 0:27:13so the team want to give her some of her painkiller by mouth.
0:27:13 > 0:27:14KEIRA: I don't want...
0:27:14 > 0:27:18No, it's medicine, it's not a needle.
0:27:18 > 0:27:20I don't think it will taste too badly,
0:27:20 > 0:27:22I think it's like having Calpol.
0:27:22 > 0:27:27- Is that OK?- Do you want to do it, Keira?- Do you know how to use that?
0:27:27 > 0:27:30- Yeah.- You push that syringe in.
0:27:30 > 0:27:31Eurgh.
0:27:31 > 0:27:35- Is it not very nice? - Quick, and then it's all done.
0:27:35 > 0:27:38- That's it.- Go on, go on, go on! - Wahey!
0:27:38 > 0:27:42- Lovely.- Good girl.- Well done. All right?- No, no.
0:27:44 > 0:27:45Good girl.
0:27:45 > 0:27:47Thank you.
0:27:48 > 0:27:50Self-medication complete,
0:27:50 > 0:27:54Keira is taken to Portsmouth's Queen Alexandra Hospital.
0:27:54 > 0:27:57She'll go straight to the children's ward where the paediatric specialist
0:27:57 > 0:28:02will investigate and determine the exact nature of her illness.
0:28:02 > 0:28:06Well, they ran tests at hospital and they discovered that Keira was in fact suffering from pneumonia.
0:28:06 > 0:28:09I want to talk to Rob about that.
0:28:09 > 0:28:11Particularly about meningitis, because as a parent,
0:28:11 > 0:28:13it's a really concerning thing.
0:28:13 > 0:28:15What sort of symptoms do we look out for?
0:28:15 > 0:28:19The concerning thing about meningitis is it starts off like flu-like symptoms.
0:28:19 > 0:28:22- Like any child would get? - Yes. So you've got the runny nose,
0:28:22 > 0:28:25the cough, the cold. Sometimes diarrhoea and vomiting go with that.
0:28:26 > 0:28:30But the symptoms just don't get any better. That's the concerning thing.
0:28:30 > 0:28:33If it starts off very simply and gets worse
0:28:33 > 0:28:36and seems to be getting worse, then go and speak to your doctor.
0:28:36 > 0:28:39Then it moves into other symptoms as well,
0:28:39 > 0:28:41which are sensitivity to light, what else?
0:28:41 > 0:28:43Sensitivity to light being one of them,
0:28:43 > 0:28:46then there is the stiffness in the neck,
0:28:46 > 0:28:50joint achiness and with children, coldness of the hands and feet
0:28:50 > 0:28:54and obviously the last one, which doesn't always happen, is the rash.
0:28:54 > 0:28:57That's the thing that people really need to watch out for.
0:28:57 > 0:29:01Is not a simple rash - explain to us what it is.
0:29:01 > 0:29:04It's actually where the blood vessels under the surface of the skin start to leak
0:29:04 > 0:29:07and you're seeing blisters of blood under the skin.
0:29:07 > 0:29:10That's why it's different from a normal rash.
0:29:10 > 0:29:13- All those points, you'd get help before then.- Definitely.
0:29:13 > 0:29:17And the pneumonia - Keira had it and your daughter had it when she was eight weeks?
0:29:17 > 0:29:20Yes, she did. I thought she had a very simple chest infection,
0:29:20 > 0:29:23so we kept her at home and kept an eye on her, but things deteriorated
0:29:23 > 0:29:26and I was working in the children's emergency department,
0:29:26 > 0:29:30and got a phone call from my wife saying Izzy's not well at all,
0:29:30 > 0:29:33and by the tone of her voice I knew something was really up,
0:29:33 > 0:29:37so I went home and ended up straight back in the children's emergency department, but as a parent.
0:29:37 > 0:29:40I know that it was really serious - she stopped breathing, didn't she?
0:29:40 > 0:29:44Yes and ended up in intensive care for seven days.
0:29:44 > 0:29:47- The good thing we should say - these are not normal events.- No.
0:29:47 > 0:29:50- That doesn't happen to everybody. - No, it's very rare.
0:29:50 > 0:29:55- Very small percentages. - You just watch out to see if your child is steadily getting worse.
0:29:55 > 0:29:59- And if you're worried at all, get help quickly.- Call you.
0:29:59 > 0:30:03- Call 999 if you're really worried. - Yes.- Thank you very much, Rob. - Thank you.
0:30:06 > 0:30:09Motorcyclists and scooter riders are the most vulnerable users
0:30:09 > 0:30:12of the road as the man rescued next will testify.
0:30:12 > 0:30:15He's been knocked off his scooter at a mini roundabout,
0:30:15 > 0:30:20but he's still got open wounds from a similar collision only six weeks earlier.
0:30:20 > 0:30:23SIRENS WAIL
0:30:23 > 0:30:27Traffic cop Phil Robinson is heading out to a crash in a Portsmouth high street.
0:30:27 > 0:30:32A taxi and a moped have collided, so there could be serious injuries.
0:30:32 > 0:30:34The Ambulance Service has been called,
0:30:34 > 0:30:36so they're also coming towards.
0:30:36 > 0:30:40We've got no update for the state of the injuries
0:30:40 > 0:30:44or exactly what happened, so we'll get there as quick as we can.
0:30:44 > 0:30:47He soon spots 19-year-old Jackson Isaacs,
0:30:47 > 0:30:51sitting in a chair by the side of the roundabout, where the crash happened.
0:30:51 > 0:30:53He's surrounded by helpers.
0:30:53 > 0:30:57And ambulance rapid responder Graham Leggett is already examining him.
0:31:00 > 0:31:04Jackson's main injury seems to be his leg.
0:31:04 > 0:31:07His helmet has saved him from a serious head trauma.
0:31:08 > 0:31:11But he couldn't have crashed in a better place -
0:31:11 > 0:31:14first aider Alan Morris was just behind the taxi on his bike.
0:31:14 > 0:31:18I witnessed the...bang. I was behind the taxi.
0:31:18 > 0:31:23Are we able to move you just off the roundabout? Yeah, is that all right?
0:31:28 > 0:31:30< Is that better?
0:31:30 > 0:31:32- Is that all right? - Yeah, that's lovely.
0:31:33 > 0:31:36Jackson's had a really lucky escape.
0:31:36 > 0:31:41- He was on his lunch break when the crash happened.- What happened?
0:31:41 > 0:31:45I came around the roundabout, he came flying out,
0:31:45 > 0:31:48tried to go straight across, obviously,
0:31:48 > 0:31:51ripped me straight up in the air. I went flying.
0:31:53 > 0:31:57It's not been a good year so far for Jackson and his moped.
0:31:58 > 0:32:02- I fell off it before and cut a big old wound on my leg.- Long ago?
0:32:02 > 0:32:04February.
0:32:04 > 0:32:07Graham has put a dressing on Jackson's leg wound
0:32:07 > 0:32:11and the gas and air will keep his pain under control whilst they wait for the ambulance.
0:32:14 > 0:32:18Phil needs to get statements from everyone involved.
0:32:18 > 0:32:22- Fortunately, there are plenty of witnesses.- Did you see it?
0:32:22 > 0:32:27I just saw the motorcycle helmet moving up and then down.
0:32:27 > 0:32:29Purely by chance,
0:32:29 > 0:32:32Jackson's dad heard that a young man had been knocked off a motorbike.
0:32:32 > 0:32:36He put two and two together and jumped to the right conclusion.
0:32:36 > 0:32:39Dad's a taxi driver as well.
0:32:39 > 0:32:43I was sitting over in North End on the taxi rank
0:32:43 > 0:32:47and someone told me someone has been knocked off a motorbike.
0:32:47 > 0:32:52I asked was a white one - yes, so I just come here and it's him.
0:32:52 > 0:32:53SIREN WAILS
0:32:53 > 0:32:59The arrival of Jackson's ambulance means they can get him off the road and onto a stretcher.
0:32:59 > 0:33:03He'll be taken to A&E where they will X-ray his leg for any breaks.
0:33:05 > 0:33:10- As for the other driver involved... - He's been reported for summons, which will mean now
0:33:10 > 0:33:14that the matter is put to the Crown Prosecution Service and will look at whether or not
0:33:14 > 0:33:18he's prosecuted or given what's called a driver education course.
0:33:18 > 0:33:22It's an alternative just to give him some more advice on how to drive
0:33:22 > 0:33:26a little bit more safely and carefully, prevent him having another accident.
0:33:26 > 0:33:29Well, I can tell you Jackson is back on his bike
0:33:29 > 0:33:32and the taxi driver completed that driver awareness course.
0:33:32 > 0:33:35Now, we read about it all the time in the newspapers,
0:33:35 > 0:33:39about people wasting police, ambulance and fire services time
0:33:39 > 0:33:44with unnecessary calls, so it begs the question, when should we call?
0:33:44 > 0:33:48I've got Claire here, who can talk to me right now. Hi, Claire.
0:33:48 > 0:33:51You had a call about an elderly gentleman - what happened?
0:33:51 > 0:33:54Yes, I received a call from an elderly patient.
0:33:54 > 0:33:57He was in the shower and slipped during a fit.
0:33:57 > 0:33:59He actually suffered hip pain,
0:33:59 > 0:34:02but decided to call for an ambulance a good few days later.
0:34:03 > 0:34:07- It did turn out he had quite a badly injured hip.- A few days later?
0:34:07 > 0:34:08A good few days later, yes.
0:34:08 > 0:34:11So he was quite sturdy and said, don't worry, I'll be fine.
0:34:11 > 0:34:14- But he must've been in terrible pain? - In a lot of pain, yes.
0:34:14 > 0:34:17We receive lots of different calls.
0:34:17 > 0:34:20We can receive a call with a patient with a cut finger,
0:34:20 > 0:34:23a sliced toenail, and they will call straightaway
0:34:23 > 0:34:26and expect an immediate response and then we also get patients like that
0:34:26 > 0:34:29who wait a long time before they decide to call for an ambulance.
0:34:29 > 0:34:33How frustrating is it for you and your colleagues to get inappropriate calls?
0:34:33 > 0:34:38It can be quite frustrating, but obviously lots of people do decide
0:34:38 > 0:34:41to just phone for an ambulance as soon as anything bad happens
0:34:41 > 0:34:44and they think they need help, so they'll phone us.
0:34:44 > 0:34:47Almost an impossible question to answer, but is there a checklist
0:34:47 > 0:34:51that a person should go through before he or she calls 999?
0:34:51 > 0:34:53I wouldn't say there's a checklist,
0:34:53 > 0:34:57I think people need to weigh up if they really do need an ambulance.
0:34:57 > 0:35:00But I do understand why people do it,
0:35:00 > 0:35:03because they become worried and think they need some help.
0:35:03 > 0:35:06- Bit of panic, I suppose. - Definitely panic, yes.
0:35:06 > 0:35:10But it's amazing how the elder generations don't call.
0:35:10 > 0:35:13They're braver, or some would say foolish!
0:35:13 > 0:35:17No, they are brave and I think the older generation do think
0:35:17 > 0:35:20they're bothering us by ringing.
0:35:20 > 0:35:23But they should phone if they're in pain, especially the elderly,
0:35:23 > 0:35:26because they do need assistance.
0:35:26 > 0:35:29- Especially with a dislocated hip. - ESPECIALLY with a dislocated hip!
0:35:29 > 0:35:31- Claire, thanks.- No problem.
0:35:36 > 0:35:38A motorist is in distress.
0:35:38 > 0:35:42He's broken down on the main, busy London to Brighton Road.
0:35:42 > 0:35:45On his way is the traffic officer Craig Broxton.
0:35:47 > 0:35:51The vehicle is currently blocking the live carriageway.
0:35:52 > 0:35:55According to the call, there's children inside the vehicle as well.
0:35:58 > 0:36:02It's 70mph dual carriageway road leading into motorway,
0:36:02 > 0:36:05so all the time the vehicle is sat in lane one,
0:36:05 > 0:36:09vehicles are going to be coming up the dual carriageway itself at speed
0:36:09 > 0:36:12and not realise that there's a broken-down vehicle in the way.
0:36:14 > 0:36:18The car is marooned on a stretch of road with no hard shoulder.
0:36:18 > 0:36:20After briefly checking in with the driver,
0:36:20 > 0:36:24Craig quickly sets to work making the scene safe for everybody concerned.
0:36:24 > 0:36:29We're just putting a lane one closure as unfortunately, the vehicle can't be driven
0:36:29 > 0:36:31and it can't be removed off the carriageway.
0:36:31 > 0:36:34So we can't leave it unprotected, either.
0:36:36 > 0:36:40It's been a tense wait for Bernard and Nadia in the broken-down car.
0:36:40 > 0:36:42They've had to remain inside as they have an autistic young man
0:36:42 > 0:36:45in their care who is sitting in the back seat.
0:36:45 > 0:36:49Any attempt to leave the car would have severely distressed him.
0:36:49 > 0:36:53Coming back from Brighton back to our residential place
0:36:53 > 0:36:57and we've actually just broken down, so we can't just move,
0:36:57 > 0:36:59so we're waiting for the AA to come.
0:36:59 > 0:37:04I'm not too scared myself, but I've got a service user in the back,
0:37:04 > 0:37:06so we're scared more for him, because he gets agitated
0:37:06 > 0:37:08sitting in the car for too long.
0:37:08 > 0:37:10It's the beginning of rush-hour,
0:37:10 > 0:37:14so Craig wants to know exactly how far away the vehicle repair man is.
0:37:14 > 0:37:19Hello, have you got a rough timeframe for us, cos the vehicle is currently blocking lane one,
0:37:19 > 0:37:23and we have lane one closure on. So if you'll be 30 minutes, fine.
0:37:23 > 0:37:25Otherwise we'll arrange our own recovery.
0:37:25 > 0:37:28Aware that the traffic is already starting to clog up, Craig has
0:37:28 > 0:37:32come up with a plan that he hopes will clear the road more quickly.
0:37:32 > 0:37:36What we're doing at the moment is waiting for a colleague of ours to come further up.
0:37:36 > 0:37:39He'll stop the traffic further down at the bottom of this hill,
0:37:39 > 0:37:41we can roll the vehicle down to the bottom in the lay-by,
0:37:41 > 0:37:43hopefully get this traffic flowing again.
0:37:43 > 0:37:47Nadia, for one, is becoming increasingly aware
0:37:47 > 0:37:51of the temperamental traffic snake that is crawling slowly by.
0:37:51 > 0:37:54It feels like we're going to be stuck here for ages
0:37:54 > 0:37:57and I can understand when we're stuck behind someone else,
0:37:57 > 0:38:02we're not saying nice words, so I'm just thinking of the queue that is behind us -
0:38:02 > 0:38:03what are we going to do then?
0:38:03 > 0:38:07And now it will temporarily come to a complete standstill
0:38:07 > 0:38:09as Craig's colleague has arrived.
0:38:09 > 0:38:11I'll move the police car over.
0:38:11 > 0:38:12If you reverse all the way down,
0:38:12 > 0:38:15just control your speed with the brake and pull into
0:38:15 > 0:38:18the lay-by which you should be able to see with your inside mirror.
0:38:18 > 0:38:20OK? Pull yourself into there, then you'll be nice and safe
0:38:20 > 0:38:23and out of the way and the RAC can recover you from there.
0:38:23 > 0:38:24All right?
0:38:24 > 0:38:28Fortunately, it's all downhill from here for driver Bernard
0:38:28 > 0:38:32and he can use natural momentum to coast back into the lay-by.
0:38:37 > 0:38:39Job done.
0:38:39 > 0:38:41So by stopping the traffic for five minutes,
0:38:41 > 0:38:44we managed to remove the vehicle completely off the road
0:38:44 > 0:38:48and hopefully, this traffic backlog should free itself up in the next two to three minutes
0:38:48 > 0:38:51and everyone should be back to normal again.
0:38:53 > 0:38:56Laid up in the lay-by, Bernard and Nadia hope that they can soon
0:38:56 > 0:38:59join the throng that is homeward bound.
0:39:13 > 0:39:16Buster Brown from Hampshire Fires Animal Rescue is back
0:39:16 > 0:39:19because we've got a bit of an animal theme today.
0:39:19 > 0:39:22You've got another story about a dog that got himself
0:39:22 > 0:39:26well and truly stuck - up to his neck in it, you could say.
0:39:27 > 0:39:31Woody, the chocolate Labrador has got himself into a spot of bother.
0:39:31 > 0:39:34One minute, he was playing in the park with his owner Russell,
0:39:34 > 0:39:38and the next, he's stuck fast with his head through a wooden bench.
0:39:39 > 0:39:43There must have been something that smelt good on the other side.
0:39:43 > 0:39:46Now, there's no budging him, so the emergency services
0:39:46 > 0:39:49have been called in and it's Buster Brown to the rescue.
0:39:49 > 0:39:51Keep looking at the camera - smile!
0:39:51 > 0:39:54Woody is a very friendly dog, but there's no quick exit.
0:39:54 > 0:39:57Buster needs to saw through one of the upright bars
0:39:57 > 0:39:59to give him an escape route.
0:40:02 > 0:40:05Buster is working close to Woody's throat,
0:40:05 > 0:40:07but the dog is remaining calm.
0:40:09 > 0:40:13Owner Russell is holding on to Woody's body, keeping him still
0:40:13 > 0:40:18as Buster keep the dog's teeth at bay with one hand and saws with the other.
0:40:26 > 0:40:27All right, mate.
0:40:28 > 0:40:31Just one more wrench with a spanner and the bar should be out...
0:40:36 > 0:40:40- Right.- But no, it's going to take brute force.
0:40:40 > 0:40:42WOODY GROWLS
0:40:42 > 0:40:44All right, mate. All right.
0:40:49 > 0:40:52There's still a bit of bench trapping Woody.
0:41:00 > 0:41:04No, not forward - backwards, mate, normally!
0:41:04 > 0:41:06Hurray!
0:41:06 > 0:41:09Woody is free at last, and hopefully,
0:41:09 > 0:41:12he's learned his lesson about park benches.
0:41:12 > 0:41:14There you go, mate.
0:41:16 > 0:41:18Well, he did escape, thanks to Buster.
0:41:18 > 0:41:21Goodness me - how on earth did he get there, for starters?
0:41:21 > 0:41:24I don't really know, I think he was running round the park off the lead
0:41:24 > 0:41:27and the boys were playing either side of the bench and
0:41:27 > 0:41:31somehow the dog managed to get his head stuck between the wooden slats!
0:41:31 > 0:41:33Funny... I mean, I know you got him out, but how...
0:41:33 > 0:41:36You couldn't manoeuvre him out, could you?
0:41:36 > 0:41:39I did try to manipulate the dog out initially,
0:41:39 > 0:41:43but he was a very fit and thick-headed animal
0:41:43 > 0:41:46and it wouldn't allow me to push it back and they don't normally
0:41:46 > 0:41:50go back - the jaws are a wedge shape, so it's very difficult.
0:41:50 > 0:41:53I was left with the only way out - to cut the bench.
0:41:53 > 0:41:56- He was really well behaved. You were lucky, weren't you?- I was.
0:41:56 > 0:41:59Had it been a more aggressive animal or I felt compromised,
0:41:59 > 0:42:02I would have got a vet to sedate him.
0:42:02 > 0:42:05He was a really nice-natured animal, so keeping it calm and keeping
0:42:05 > 0:42:09the animal nice and friendly enabled me to rescue it easily.
0:42:09 > 0:42:12What about the owners, were they panicking?
0:42:12 > 0:42:16To be fair, they thought it was quite fun and quite amusing.
0:42:16 > 0:42:19They understood the seriousness of what had happened,
0:42:19 > 0:42:22but they were keeping relatively calm and keeping the animal happy.
0:42:22 > 0:42:25So the dog got away OK. What about the bench?
0:42:25 > 0:42:28- It was a memorial bench, wasn't it?- It was.
0:42:28 > 0:42:29I was a bit concerned about it,
0:42:29 > 0:42:32especially having to cut a piece of wood off it.
0:42:32 > 0:42:34I was able to put the wood back when we left
0:42:34 > 0:42:37and the young lads were going to report it to the local council
0:42:37 > 0:42:39to make sure it was repaired properly.
0:42:39 > 0:42:42- And hopefully make a donation as well.- I think they should!
0:42:42 > 0:42:43Thanks, Buster.
0:42:43 > 0:42:45Well, thank you very much, you two.
0:42:45 > 0:42:48We had an e-mail from Woody - he says he's really embarrassed
0:42:48 > 0:42:51and none of the other dogs in the pack will talk to him.
0:42:51 > 0:42:54He did feel RUFF for a couple of weeks with a headache.
0:42:54 > 0:42:56Oh, that's very good!
0:42:56 > 0:42:59That's it for Real Rescues - we'll see you next time. Bye-bye.
0:43:18 > 0:43:20Subtitles by Red Bee Media Ltd