Episode 1

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0:00:02 > 0:00:09This programme contains some strong language

0:00:09 > 0:00:12Thousands of shop assistants under one roof.

0:00:12 > 0:00:13Du-du-du!

0:00:15 > 0:00:16They're young...

0:00:16 > 0:00:19- Just call us Jordan. - ..they're Geordie...

0:00:19 > 0:00:21Got to check myself out in the mirror. Sorted.

0:00:21 > 0:00:23..and they work in retail.

0:00:23 > 0:00:26Hot, man. I'm the employee of the month.

0:00:26 > 0:00:28This is their story.

0:00:28 > 0:00:29No, stop, please.

0:00:29 > 0:00:30Starring...

0:00:30 > 0:00:32I do a bit of the blue steel.

0:00:32 > 0:00:33..a male model in menswear

0:00:33 > 0:00:37and a designer-boutique fashionista.

0:00:37 > 0:00:39I'm not a materialistic person but

0:00:39 > 0:00:41I do like to have materialistic things.

0:00:41 > 0:00:43A starry-eyed sushi waitress.

0:00:43 > 0:00:44Ding-ding-ding-a-ling.

0:00:44 > 0:00:47And a doughnut maker extraordinaire.

0:00:47 > 0:00:49I think my maximum is about

0:00:49 > 0:00:5126 original glazed in one day.

0:00:51 > 0:00:54A skater-boy ladies' man.

0:00:54 > 0:00:55HE GROANS

0:00:55 > 0:00:57And a high-end chocolate aficionado.

0:00:57 > 0:00:59Do you want a free chocolate from

0:00:59 > 0:01:00Bold Bunny today?

0:01:00 > 0:01:01BABY SCREAMS

0:01:01 > 0:01:04Bringing them together, we follow their highs...

0:01:04 > 0:01:05Drink o'clock!

0:01:05 > 0:01:08- ..and their lows.- I'm pissed off.

0:01:08 > 0:01:10As they juggle the pressures of work life...

0:01:10 > 0:01:13Trying my best to work my way. I don't feel I'm getting anywhere.

0:01:13 > 0:01:17- At the moment it's so hard to make a sale.- ..with their love lives.

0:01:17 > 0:01:19I don't want a boyfriend, don't need a boyfriend.

0:01:19 > 0:01:21Dicks, dicks everywhere!

0:01:21 > 0:01:23This is what it's like being young...

0:01:23 > 0:01:26I think the only thing I'm going to pull tonight is my muscles.

0:01:26 > 0:01:29- ..having fun...- Ohh! That is vile.

0:01:29 > 0:01:32..and trying to get up for work next morning.

0:01:32 > 0:01:35Joseph, open your eyes.

0:01:35 > 0:01:37Yo.

0:01:37 > 0:01:41Welcome to retail therapy like you've never seen it before.

0:01:48 > 0:01:51Tonight, 18-year-old Abbie is desperate for a promotion.

0:01:51 > 0:01:53I literally have no money left.

0:01:53 > 0:01:55I normally get Estee Lauder make-up

0:01:55 > 0:01:58and I've had to go to high street make-up.

0:01:58 > 0:02:01Skateboard fanatic Joey's in big trouble - again.

0:02:01 > 0:02:04We're not paying you to be in the back all week. You need to think for yourself.

0:02:04 > 0:02:08Stop giving me the ammunition to give you a bollocking.

0:02:08 > 0:02:13And sushi waitress Helen's chasing her dream to be a model.

0:02:13 > 0:02:16Oh, lordy lord. Look at the lights, oh, Jesus Christ!

0:02:16 > 0:02:20- I want to see my mam.- But do her mates from the mall approve?

0:02:20 > 0:02:25Keep your tits in your bra cos glamour models are dogs.

0:02:25 > 0:02:27They are dogs.

0:02:32 > 0:02:35Monday morning at the Metrocentre - and the start of another busy day

0:02:35 > 0:02:39as the mall opens its doors to 70,000 shoppers

0:02:39 > 0:02:40on the hunt for bargains.

0:02:42 > 0:02:45Though it's unlikely they'll find cheap deals in designer boutique

0:02:45 > 0:02:48Van Mildert, where today is delivery day.

0:02:49 > 0:02:51More bags.

0:02:51 > 0:02:57For part-time sales assistant and fashionista Abbie, it's the day of the month to die for.

0:02:57 > 0:02:58SHE GASPS

0:02:58 > 0:03:00Oh, there might be some handbags!

0:03:00 > 0:03:03When I got the job first I was like, "I work in Van Mildert!"

0:03:03 > 0:03:05Do you know what I mean?

0:03:05 > 0:03:08Obviously the stuff that we sell - it is brilliant.

0:03:10 > 0:03:13My mum was like - "Whoa, you've got a job in Van Mildert?"

0:03:13 > 0:03:16And so were all my friends.

0:03:16 > 0:03:17Ooh!

0:03:17 > 0:03:20Oh, actually, I quite like these purses.

0:03:21 > 0:03:25- Ah, I really like them. - With accessories up to £300 a go,

0:03:25 > 0:03:30on Abbie's minimum wage of £4.98 per hour this pocket-sized bag

0:03:30 > 0:03:32will take some saving up for.

0:03:32 > 0:03:34For me to buy one of these I would have to work like...

0:03:34 > 0:03:36I wouldn't even be able to say it.

0:03:36 > 0:03:40Cos I'm absolutely terrible at maths but I would have to work a lot.

0:03:41 > 0:03:45Oh, my God, the bag goes with the Michael Kors watch you can get.

0:03:47 > 0:03:48How lush are they?

0:03:48 > 0:03:50I really want it!

0:03:51 > 0:03:54Abbie does get 1% commission on all her sales

0:03:54 > 0:03:58so she makes it her mission to sell as much as possible.

0:03:58 > 0:04:04This one looks more... Like, you know? More roomy than the other one.

0:04:04 > 0:04:08It's gorgeous. It's a gorgeous little theme they've got going on.

0:04:08 > 0:04:12It'd be no good if you were to buy your Barbour off the Internet.

0:04:12 > 0:04:15But, despite her best efforts, Abbie still takes home

0:04:15 > 0:04:17just over £100 a week -

0:04:17 > 0:04:20which barely covers her nail-bar costs.

0:04:20 > 0:04:22Payday - I hate it, like.

0:04:22 > 0:04:25You wait for it all month and then it's gone within a week

0:04:25 > 0:04:28and it isn't even because I've got bills to pay.

0:04:28 > 0:04:30It's sort of like...

0:04:30 > 0:04:33I just...I cannot handle my spending, I'm terrible,

0:04:33 > 0:04:34really, really bad.

0:04:34 > 0:04:36# Hail, Mary, full of grace

0:04:36 > 0:04:39# Smack the bitch in the face Take her Gucci bag. #

0:04:39 > 0:04:42So, to pay for all the make-up, acrylics, extensions -

0:04:42 > 0:04:43all the essentials -

0:04:43 > 0:04:48Abbie desperately needs a pay rise which only comes with promotion.

0:04:48 > 0:04:53Obviously, if the opportunity arises - say if a supervisor role arose -

0:04:53 > 0:04:58I would be in there. I would try my hardest to get it.

0:04:58 > 0:05:01And I know I would be good as a supervisor.

0:05:07 > 0:05:10For now, Abbie will have to lead an It-girl lifestyle

0:05:10 > 0:05:12on Saturday-girl wages.

0:05:12 > 0:05:15I need to go on my dinner break - I'm going shopping.

0:05:15 > 0:05:18With her shift over, Abbie meets best mate from the mall Evie

0:05:18 > 0:05:23in their regular haunt - the Metrocentre's champagne bar.

0:05:23 > 0:05:27The money that I'm getting, Eve... I'm not even getting full-time hours and I literally can't live off it.

0:05:27 > 0:05:30I want to be starting to drive and stuff and like...

0:05:30 > 0:05:33Off how much I get a month, it barely covers living costs,

0:05:33 > 0:05:35barely covers going out every weekend.

0:05:35 > 0:05:39And, like, my make-up and getting new extensions every month.

0:05:39 > 0:05:41Like, going clothes shopping constantly.

0:05:41 > 0:05:43You know I've always been like that.

0:05:43 > 0:05:47- I'm not a materialistic person but I do like to have materialistic things.- Yeah.

0:05:47 > 0:05:50And I've always been like that and at the moment

0:05:50 > 0:05:53I literally cannot afford - I literally have no money left.

0:05:53 > 0:05:55I normally get Estee Lauder make-up

0:05:55 > 0:05:58but I've had to go to high-street make-up.

0:05:58 > 0:06:02And I know that that sounds really, like, shallow and stuff...

0:06:02 > 0:06:05- But it's what you want. - It's bloody upsetting.- Yeah.

0:06:05 > 0:06:11Like, it feels like, "Is this really what your life's coming to, Abbie? Is this really what's happening?"

0:06:11 > 0:06:14If the opportunity was there I would literally stick my acrylics in it

0:06:14 > 0:06:15and grab it.

0:06:15 > 0:06:17I would just say to them, "I need...

0:06:17 > 0:06:20- "to survive, more than what you're offering."- I do.

0:06:20 > 0:06:23It's no good sitting here and saying it, like.

0:06:23 > 0:06:26- You need to go and do it. - I know. I'm going to. I'm going to.

0:06:26 > 0:06:28Right, pinkie promise?

0:06:29 > 0:06:31Materialistic or not,

0:06:31 > 0:06:34Abbie's determined to upgrade her accessories budget.

0:06:34 > 0:06:37But will she be able to get the promotion she needs?

0:06:47 > 0:06:50It's two minutes to ten and racing to get to work on time

0:06:50 > 0:06:53is 19-year-old skater dude Joey Barron.

0:06:53 > 0:06:54Yo, Jamie.

0:06:54 > 0:06:58Joey works at the mall's alternative mecca Skate Shack.

0:06:58 > 0:07:00It's a job that comes with plenty of perks

0:07:00 > 0:07:03and getting first refusal on all the latest gear is one.

0:07:03 > 0:07:06Ah, here, mate, have you seen this?

0:07:06 > 0:07:08I'm going to have to buy some of these!

0:07:08 > 0:07:09Ah, them are wicked.

0:07:09 > 0:07:12I think Joey's in here for the friends and...

0:07:12 > 0:07:16- The friends and the clothes. - Yeah. For the staff discount.- Aye.

0:07:16 > 0:07:19But the biggest benefit of all is when the store owner is

0:07:19 > 0:07:23working from home and the skater boys get the run of the place.

0:07:23 > 0:07:25You're going to do it now.

0:07:25 > 0:07:27Working at the Skate Shack really does pass the time cos

0:07:27 > 0:07:30you've got your mates there, all just cracking on, having a laugh.

0:07:30 > 0:07:32Du-du-du!

0:07:32 > 0:07:33Take the mick out of each other.

0:07:35 > 0:07:39The general crack of the day is good so you enjoy coming in to work.

0:07:39 > 0:07:41The time flies over that you're normally there.

0:07:42 > 0:07:46But when the boss does arrive, the messing around stops.

0:07:46 > 0:07:49Just check them off on that, do you reckon, or just write them out?

0:07:49 > 0:07:52When Lee comes in everybody is just like...on their guard straight away.

0:07:52 > 0:07:56I'm just saying - why do we have such crap lying around?

0:07:56 > 0:07:57That's normally...

0:07:57 > 0:08:00If he sees someone slacking a bit he'll come down on them

0:08:00 > 0:08:01like a ton of bricks.

0:08:01 > 0:08:05It's just boxes of rubbish everywhere. Get that up in there.

0:08:05 > 0:08:08- Move that along, get these down here, Joe.- Yeah.

0:08:08 > 0:08:11- Get them shoved down there and sort out there.- Not a problem.

0:08:11 > 0:08:15And even when he's not there, Joey's boss has ways of keeping

0:08:15 > 0:08:17the boys on their toes.

0:08:17 > 0:08:20The owner of the Shack's got CCTV all over the shop.

0:08:20 > 0:08:23It's all wired up to his house, apart from in this stockroom -

0:08:23 > 0:08:25this is the blind spot.

0:08:25 > 0:08:29It does really make you feel paranoid that if you stand

0:08:29 > 0:08:32around not doing something he'll ring the shop and get on your case.

0:08:32 > 0:08:34And it's even just paranoid...if you want to

0:08:34 > 0:08:38pick your nose he's going to sit there and watch you pick your nose.

0:08:38 > 0:08:40In Skate Shack, Big Brother is everywhere

0:08:40 > 0:08:45so Joey needs to watch his step as he's already had a few run-ins.

0:08:45 > 0:08:49There's been a few petty incidents, which isn't much.

0:08:49 > 0:08:53Like coming in four minutes late. Like, I got a written warning for that.

0:08:53 > 0:08:55HE MOUTHS

0:08:57 > 0:08:58HE LAUGHS

0:09:00 > 0:09:03DOG BARKS

0:09:03 > 0:09:07When he's not dodging his boss or the CCTV, Joey lives at home with

0:09:07 > 0:09:09his mam Justine and dog Storm.

0:09:09 > 0:09:12But he dreams of getting his own place soon.

0:09:13 > 0:09:15He knows I would never want him to leave home, I'd want him

0:09:15 > 0:09:18to stay here for ever cos he's my bairn.

0:09:18 > 0:09:20How old do you think it's appropriate for me to move out?

0:09:20 > 0:09:23How old do you think I should be?

0:09:23 > 0:09:2540.

0:09:25 > 0:09:26LAUGHTER

0:09:28 > 0:09:31Justine's unable to work due to illness.

0:09:31 > 0:09:33So Joey's the only wage earner in the house.

0:09:33 > 0:09:37Yeah, I had me own business as a hairdresser years ago.

0:09:37 > 0:09:41Unfortunately, due to my health reasons, erm...

0:09:41 > 0:09:44with this degeneration disease I can't do that trade any more.

0:09:47 > 0:09:49With his sick mam relying on him

0:09:49 > 0:09:53Joey needs to keep out of trouble at work or risk losing the family home.

0:09:53 > 0:09:57I'm helping me mam with money by giving her £30 a week board.

0:09:57 > 0:09:58It's not much but...

0:09:58 > 0:10:03it helps. I would just love to tell me boss to stick it - who wouldn't? But it's...

0:10:06 > 0:10:08..a fine line of needing it and wanting it, like.

0:10:08 > 0:10:10I need it.

0:10:11 > 0:10:15There's nothing I can do to change that unless I get lucky or...

0:10:17 > 0:10:18..a miracle.

0:10:22 > 0:10:25MUSIC: "Good Feeling" by Flo Rida

0:10:31 > 0:10:35Stuck on minimum wage and high-street make-up,

0:10:35 > 0:10:38Abbie's money woes are getting even worse.

0:10:38 > 0:10:41At the moment this is the skintest I've been, like, ever.

0:10:41 > 0:10:43Like, ever, ever, ever.

0:10:43 > 0:10:45To convince her boss she's ready for promotion,

0:10:45 > 0:10:48ambitious Abbie needs to boost her sales figures.

0:10:48 > 0:10:50Ted Baker's got a couple of nice ones there.

0:10:50 > 0:10:54Even if it means telling a pregnant woman what she wants to hear -

0:10:54 > 0:10:57that her bump really will look good in a tight dress.

0:10:58 > 0:11:01D'you know what it is? When you're pregnant, the best thing to do

0:11:01 > 0:11:03is wear something more tight, believe it or not.

0:11:03 > 0:11:08Because if you wear something puffy out you'll look like you're hiding it.

0:11:08 > 0:11:09Exactly.

0:11:09 > 0:11:13It looks like I've got two back boobs and two front ones, man!

0:11:13 > 0:11:16Don't look as if you're big. You can tell you're pregnant.

0:11:18 > 0:11:22- I like this one.- Do you like it? I'm glad I brought that one down, then.

0:11:22 > 0:11:27- Abbie's compliments pay off as she closes the deal.- Bye.

0:11:27 > 0:11:30Happy. Very good. Pat on the back for Abbs.

0:11:33 > 0:11:37After a year in retail, Abbie's confident she's ready to be

0:11:37 > 0:11:38a full-time supervisor.

0:11:38 > 0:11:42And over dinner she discusses her next step with mam Jane.

0:11:42 > 0:11:46- I am at a supervisor's level.- Hmm.

0:11:47 > 0:11:51I've got initiative, I can think on my feet, I can work with people.

0:11:53 > 0:11:57- Do you know what I mean? - You have got potential to be more.

0:11:57 > 0:12:01- Mmm. Mmm!- You might. - I don't want to go to uni.

0:12:01 > 0:12:05- You're going to uni. - No, I don't want to. Mam, honestly, who isn't going to uni?

0:12:07 > 0:12:09When it comes to a couple of years down the line

0:12:09 > 0:12:12when everyone finishes, who isn't going to have a degree?

0:12:12 > 0:12:15- Hmm.- And they're all going to come out of uni and not get a job.

0:12:15 > 0:12:18And, what would I have done at uni?

0:12:19 > 0:12:24When I went into business management, would I be able to probably be in three years anyway?

0:12:24 > 0:12:28Whilst making money and not getting myself into debt?

0:12:28 > 0:12:29I think so.

0:12:30 > 0:12:34I don't wake up thinking, "Oh, for...! Work, I hate it."

0:12:34 > 0:12:39I don't. Obviously I wish it was more benefiting us,

0:12:39 > 0:12:41as in, like, pay and stuff like that.

0:12:41 > 0:12:44- If I went to college I probably would've been able to do better.- Hmm.

0:12:52 > 0:12:56Down in the mall's Food Quarter, new Japanese restaurant Ikuze

0:12:56 > 0:13:00has been convincing Geordies to eat sushi for the past six months.

0:13:00 > 0:13:02And I've also got a prawn rice.

0:13:02 > 0:13:06And although 22-year-old Helen can't stand the thought of raw fish herself,

0:13:06 > 0:13:10when she heard Ikuze were hiring she jumped at the chance of joining the team.

0:13:11 > 0:13:12Three Diet Cokes...

0:13:12 > 0:13:14I think cos I was out of work for about a year

0:13:14 > 0:13:17when I got told I'd got the job I nearly started crying.

0:13:19 > 0:13:22The only thing I dislike is working ten-hour shifts.

0:13:22 > 0:13:24That's the bit that kills you the most.

0:13:24 > 0:13:26And even though she doesn't know her sushi from her sashimi...

0:13:26 > 0:13:29- Ding-ding-ding-a-ling.- ..Helen's proved a big hit with the regulars.

0:13:29 > 0:13:31There you go.

0:13:31 > 0:13:34All the customers go, "Where's that girl with the red hair?

0:13:34 > 0:13:35"Oh, she's lush!

0:13:35 > 0:13:39"Where's the girl with the red hair? Like mermaid. Where's mermaid gone?"

0:13:39 > 0:13:43You're Not going out till tonight so it's all right. Plus, ice cream doesn't really fill you.

0:13:43 > 0:13:46- I hope not.- Hope not. Just don't eat the leaves and you'll be all right!

0:13:46 > 0:13:48- Enjoy. - But, like many waitresses,

0:13:48 > 0:13:52Helen has ambitions of the limelight that go way beyond her day job.

0:13:52 > 0:13:53I'd love to be a model.

0:13:54 > 0:13:57I was a child model when I was younger.

0:13:57 > 0:14:00I did a few bits for ASDA and Sunny Delight and things like that.

0:14:00 > 0:14:03You get some people who hide away in the corner, don't want their

0:14:03 > 0:14:08picture took whereas me even if I've got no make-up on it doesn't matter.

0:14:08 > 0:14:11Me and me mam's looked into it a few times

0:14:11 > 0:14:13but it's not knowing the route to go down.

0:14:13 > 0:14:15You don't know who to speak to, what to do about it

0:14:15 > 0:14:17but modelling definitely.

0:14:17 > 0:14:19I'd love to be a model.

0:14:19 > 0:14:22Today, Helen's heard about a casting call for the Metrocentre's

0:14:22 > 0:14:26annual fashion show and as soon as the chance of stardom beckons,

0:14:26 > 0:14:29she's straight on the phone to her mam.

0:14:29 > 0:14:31- 'Hiya.'- I've just seen this thing advertised at the Metrocentre.

0:14:31 > 0:14:35- You know that fashion show I was going to do a few years ago? - 'Ah, right, yes.'

0:14:35 > 0:14:38I'm thinking about doing it but...I don't know if I should or not.

0:14:38 > 0:14:42- 'Definitely. Why not?' - I was really nervous. - 'I've been nagging you for years!'

0:14:42 > 0:14:46- Will you come with us? - 'Yeah, course I will.'- Right, OK.

0:14:46 > 0:14:51'Finally, you're doing something you've got potential to do.'

0:14:51 > 0:14:54- Thank you.- 'Bye.'- Bye.- 'Woo!'

0:14:54 > 0:14:56SHE LAUGHS

0:14:56 > 0:14:58She went "Woo!" at the end.

0:14:58 > 0:14:59Right, OK.

0:15:01 > 0:15:04With the chance of swapping katsu curry for catwalk fame

0:15:04 > 0:15:07on the horizon, Helen heads to the champagne bar to share

0:15:07 > 0:15:09the news with her mates from the mall.

0:15:09 > 0:15:13- Hi!- Hang on, she's left her pants. - I have, no, I cut them.

0:15:13 > 0:15:14LAUGHTER

0:15:14 > 0:15:15Jon, I've gone blind!

0:15:15 > 0:15:18David, who works in one of the mall's clothes shops,

0:15:18 > 0:15:22is also a part-time model so Helen makes a beeline to pick his brains.

0:15:22 > 0:15:24Is that what you want to do professionally?

0:15:24 > 0:15:26I used to do modelling when I was a kid and then I moved on to

0:15:26 > 0:15:28kind of school and I didn't have time to do it

0:15:28 > 0:15:31and that's why I quit and that's why I'm thinking about going back now.

0:15:31 > 0:15:34- Give it a go. - I've looked at them all...

0:15:34 > 0:15:38The photographic ones, I've looked at the catwalk, I've looked at the glamour.

0:15:38 > 0:15:42I think I fit more with the promotional and photographic than I do with catwalk.

0:15:42 > 0:15:45- Catwalk - I think you've got to get used to the walk.- Yeah.

0:15:45 > 0:15:47If you do the walk over and over then you'll be able to do it.

0:15:47 > 0:15:49Like you said, at least you're trying.

0:15:49 > 0:15:51You never know what they're looking for.

0:15:51 > 0:15:54There might be professionals there but you might have the thing

0:15:54 > 0:15:57they're looking for on the day, you know what I mean?

0:16:10 > 0:16:15- 189.99 there, please. - In the Skate Shack, the boss is out

0:16:15 > 0:16:18but it's brisk business for Joey and the boys.

0:16:18 > 0:16:22And being single, Joey's keeping his eye out for a particular type of customer.

0:16:25 > 0:16:27- Oh, look at that there! - There you go.

0:16:29 > 0:16:35Some of the girls that come into the shop, some are really nice.

0:16:35 > 0:16:39I suppose you'll stretch and do a scooter job you're not supposed to do or something,

0:16:39 > 0:16:40just so you can like,

0:16:40 > 0:16:44"Aye, come back here and I'll look after you." That kind of thing.

0:16:44 > 0:16:46Yeah! Not a problem.

0:16:46 > 0:16:49And you can always tell if they're into you cos...

0:16:49 > 0:16:52they'll walk around the shop and then they'll look at you

0:16:52 > 0:16:54and you'll make eye contact

0:16:54 > 0:16:57and when they're leaving the shop they'll always turn round

0:16:57 > 0:17:01and make eye contact again and that's how you know you're in.

0:17:04 > 0:17:07Back at home and still with girls on his mind,

0:17:07 > 0:17:11lady-lover Joey is grooming himself for a night on the pull.

0:17:11 > 0:17:15I only started doing this since I got a tattoo on my chest.

0:17:15 > 0:17:17I wouldn't dream of doing it otherwise

0:17:17 > 0:17:20but what's the point in getting one

0:17:20 > 0:17:25if you're not going to be able to see it sitting under loads of hair.

0:17:25 > 0:17:26Oh, no!

0:17:26 > 0:17:30Hey, lads, are we going to pull some fucking birds or what?

0:17:30 > 0:17:34- Some blokes, aye.- Some blokes for ye! Some blokes for ye!

0:17:34 > 0:17:37The only thing you're going to pull is a magpie with that fucking nest!

0:17:41 > 0:17:44And even on a Monday night, in Newcastle there's always

0:17:44 > 0:17:47somewhere to hit the booze and the girls.

0:17:52 > 0:17:54Women are looking great, looking fine.

0:17:54 > 0:17:56Drinks are flowing, the guys are having a good laugh.

0:17:56 > 0:17:58Erm, everybody's up for it tonight.

0:18:00 > 0:18:02Getting a lot of nice looks tonight.

0:18:02 > 0:18:06Might be in with a chance, might not be but, yeah, man, it's all going great.

0:18:11 > 0:18:16Next morning and it seems Joey had an unexpected detour on his way home.

0:18:16 > 0:18:19Really in pain today, like.

0:18:19 > 0:18:21Fragile, fragile man.

0:18:22 > 0:18:26Ended up pulling some girl. Erm...

0:18:26 > 0:18:30Sort of didn't go home empty-handed in the end!

0:18:30 > 0:18:34And Joey's got some battle scars from his romantic encounter.

0:18:34 > 0:18:36My shoulder's, like, really bad.

0:18:36 > 0:18:37HE LAUGHS

0:18:38 > 0:18:42I didn't think a woman could do that to anybody, not possible.

0:18:42 > 0:18:45She must have been a reet dog.

0:18:45 > 0:18:48Eww, she must have been like an animal. Eurgh!

0:18:48 > 0:18:50Dirty, dirty dog.

0:18:51 > 0:18:54I did, honestly - I thought he had been chinned.

0:18:55 > 0:18:59- Hello, son. Did you have a good neet last neet?- Aye. Why, aye.

0:18:59 > 0:19:02- Look a bit worse for wear. - Oh, here...

0:19:02 > 0:19:06"Oh, here! Oh, here! Oh, here!"

0:19:11 > 0:19:16As long as you were safe and you were happy and a you had a good night, that's all that matters.

0:19:16 > 0:19:18I just hope she was worth it!

0:19:18 > 0:19:19SHE LAUGHS

0:19:20 > 0:19:21Dirty dog.

0:19:32 > 0:19:366am and arriving for his shift at the mall is Mr Sweet Tooth

0:19:36 > 0:19:38and doughnut processor Jon.

0:19:38 > 0:19:40Morning.

0:19:40 > 0:19:42Morning.

0:19:42 > 0:19:44Jon's not complaining about the early start

0:19:44 > 0:19:48as hour after hour of making Krispy Kreme doughnuts more than

0:19:48 > 0:19:49makes up for it.

0:19:49 > 0:19:52Working here is a marriage made in heaven.

0:19:52 > 0:19:54Let's put it this way - my waistline has certainly expanded

0:19:54 > 0:19:56since working here.

0:19:56 > 0:19:59And what would you like there? Millionaire's shortbread?

0:19:59 > 0:20:00A praline fudge cake?

0:20:00 > 0:20:03'This job definitely is a dream come true for me.'

0:20:03 > 0:20:05I remember going down to London

0:20:05 > 0:20:10when Krispy Kreme first opened and it being the most amazing thing ever.

0:20:10 > 0:20:13A cookie crunch? The strawberry gloss, yeah?

0:20:13 > 0:20:17So, as soon as I found out about this place opening up I was like, "I have to have a job here."

0:20:17 > 0:20:20It's a bit like being a kid in a candy store.

0:20:22 > 0:20:24MUSIC: "Oh Yeah" by Yello

0:20:25 > 0:20:30Usually I tend to have a doughnut for my breakfast. I know it's naughty but

0:20:30 > 0:20:34erm, they are just there, to be fair.

0:20:37 > 0:20:41This is my selection of probably my top seven.

0:20:43 > 0:20:45Oh...

0:20:45 > 0:20:48I don't know which one to go for.

0:20:48 > 0:20:50I'll go for the Millionaire's.

0:20:55 > 0:20:57Mmm, that's so good.

0:20:58 > 0:21:01Mmm, especially when you've been staring at them for so long.

0:21:03 > 0:21:05Right, which one's next?

0:21:07 > 0:21:11This is my favourite bit of it - you get the lemon meringue moustache.

0:21:15 > 0:21:18I might be good. I might stop there.

0:21:18 > 0:21:20I'll just have a bit of the orange gloss,

0:21:20 > 0:21:22then I think I'll leave it at that.

0:21:31 > 0:21:33I'm going to be a total pig.

0:21:37 > 0:21:39I think a maximum within a day...

0:21:39 > 0:21:44I think it was about 26 original glazed in one day...

0:21:44 > 0:21:46And that's not trying to do a challenge -

0:21:46 > 0:21:49that's just because they were there.

0:21:49 > 0:21:50Hmm.

0:21:50 > 0:21:52But, despite having doughnuts on tap,

0:21:52 > 0:21:55the job's not all sweetness and light.

0:21:55 > 0:21:575p change and your receipt there.

0:21:57 > 0:22:00'My hours aren't quite steady, that's the only downfall.'

0:22:00 > 0:22:03John's on a zero-hour contract, which means there's no

0:22:03 > 0:22:07guarantee of how many hours of doughnut making he'll get each week.

0:22:07 > 0:22:08Six and...

0:22:08 > 0:22:13seven, so about 13 hours next week.

0:22:13 > 0:22:14Erm...

0:22:14 > 0:22:19Not exactly happy about the hours, obviously.

0:22:19 > 0:22:23'Obviously, I've got bills to pay for and, with the lack of hours,

0:22:23 > 0:22:27'it does mean that there's then money worries at home.'

0:22:27 > 0:22:31And on a zero-hour contract, even when you're on a shift,

0:22:31 > 0:22:34your time in doughnut heaven can get cut short at a moment's notice.

0:22:35 > 0:22:39- Hey, baby.- What?- Do you fancy having the rest of the day off?

0:22:39 > 0:22:40- The rest of the day off?- Yeah.

0:22:40 > 0:22:44It's proper quiet downstairs and I need to try and save some pennies.

0:22:45 > 0:22:47- Cos the thing is... - I was going to say...

0:22:47 > 0:22:51I was going to ask Lori. You've got five shifts - she's only got four.

0:22:51 > 0:22:52Yeah.

0:22:53 > 0:22:56So, the extra few hours I had got I have now lost...

0:22:56 > 0:22:59But that's just what it's like here, unfortunately.

0:23:04 > 0:23:08There's less than four weeks till the mall's annual fashion show

0:23:08 > 0:23:10and, for sushi waitress Helen,

0:23:10 > 0:23:13it could be her big chance to relaunch her career as a model.

0:23:14 > 0:23:16She's got to impress the modelling scouts

0:23:16 > 0:23:18at today's catwalk auditions...

0:23:18 > 0:23:20OK. That will do for now.

0:23:20 > 0:23:22..and her mam's come along to support her.

0:23:24 > 0:23:27Just ignore. Just ignore. Just ignore, please.

0:23:27 > 0:23:30Got to check myself out in the mirror.

0:23:30 > 0:23:31Yeah, sorted.

0:23:31 > 0:23:33Ha-ha! Sorted.

0:23:33 > 0:23:36Sorted! It's better than looking like a tramp in Uggs,

0:23:36 > 0:23:37like I usually do.

0:23:37 > 0:23:40But not quite everything is "sorted".

0:23:40 > 0:23:43Helen's bought new high heels for the occasion and they don't fit.

0:23:43 > 0:23:45These shoes just...

0:23:45 > 0:23:46I'm going to ask them for advice

0:23:46 > 0:23:48when I get there cos they're too big.

0:23:48 > 0:23:50- If you look at the back of them. - Heel grips.

0:23:50 > 0:23:51Look at the back of them.

0:23:51 > 0:23:54- Yeah, they're falling off your feet. - I know. I can't walk.

0:23:54 > 0:23:55I'm just going to tell them

0:23:55 > 0:23:59I've got a slight problem that I can't walk in these shoes.

0:23:59 > 0:24:02Helen has never done catwalk modelling before and it

0:24:02 > 0:24:06quickly dawns on her that she'll need to do more than just pose.

0:24:06 > 0:24:07What's going on?

0:24:07 > 0:24:09Have I got to do it in front of everyone?

0:24:09 > 0:24:12- I'm assuming you'll have to walk. - Oh, my God, I don't want to do this.

0:24:12 > 0:24:15The judges are going to sit at that table, I think.

0:24:15 > 0:24:17I can't walk in these shoes, though.

0:24:25 > 0:24:27To make matters worse,

0:24:27 > 0:24:30Helen's up against catwalk models with years of experience.

0:24:30 > 0:24:32Oh, I don't want to do this.

0:24:34 > 0:24:35I don't want to do this.

0:24:35 > 0:24:37SHE WHISPERS

0:24:37 > 0:24:40Way out of her comfort zone, Helen seeks an escape route.

0:24:40 > 0:24:41Just go and tell them....

0:24:41 > 0:24:44Go and tell them I can't walk in my shoes, and I don't want to do it.

0:24:44 > 0:24:47I don't want to do it. Go on. Just go on.

0:24:49 > 0:24:51The shoes she's got on are too big.

0:24:51 > 0:24:54They've stretched and they've got massive gaps in between.

0:24:54 > 0:24:56- I can't walk in them. - What size are you?- Six.

0:24:56 > 0:24:58Why don't you nip upstairs to one of the shoe shops and see

0:24:58 > 0:25:02if we can borrow...? Get a couple of black ones in size six...

0:25:02 > 0:25:05- Not too high, yeah. - There's no getting out of it.

0:25:05 > 0:25:08I was like, "I don't want to do it."

0:25:08 > 0:25:10But in Britain's largest shopping mall,

0:25:10 > 0:25:13it doesn't take long to find a pair of shoes that fit.

0:25:13 > 0:25:15- I need to just try them.- OK.

0:25:19 > 0:25:21They're vile.

0:25:21 > 0:25:23They're vile shoes but...

0:25:23 > 0:25:24BOTH MUMBLE

0:25:28 > 0:25:29Better.

0:25:29 > 0:25:33So, it's time for Helen to show what she's got.

0:25:33 > 0:25:36Stand on your right foot and turn right.

0:25:36 > 0:25:40# If you want it I'm going to be ba ba boom boom

0:25:40 > 0:25:43# If you got it you got it You got that boom boom... #

0:25:43 > 0:25:46- It's not the firing squad. - We're not going to shoot you, OK?

0:25:48 > 0:25:50So, just look at us and smile...please.

0:25:50 > 0:25:52Would you like to walk in? Thank you.

0:25:56 > 0:25:58That was very nerve-wracking.

0:25:58 > 0:26:00I nearly passed out at the beginning.

0:26:00 > 0:26:02I'm more photogenic than I am walk-agenic,

0:26:02 > 0:26:04if that makes any sense.

0:26:05 > 0:26:07Thanks very much for getting us these, by the way.

0:26:07 > 0:26:10Helen wasn't "walk-agenic" enough to be selected for the main

0:26:10 > 0:26:14part of the catwalk show, but they do have a less demanding role

0:26:14 > 0:26:16available in a competition for trainee stylists.

0:26:16 > 0:26:19We've actually got a fashionista competition

0:26:19 > 0:26:23and we're looking for two models that they can actually dress.

0:26:23 > 0:26:26- Oh, yeah. - So, it wouldn't be too much walking.

0:26:26 > 0:26:29You still have to walk on the catwalk.

0:26:29 > 0:26:31Oh, yeah, I would do that. Sounds good, that.

0:26:31 > 0:26:34Sounds different, doesn't it? Thank you very much. See you, bye.

0:26:42 > 0:26:44With the ordeal over,

0:26:44 > 0:26:47Helen hits the champagne bar for a much needed drink with Emma,

0:26:47 > 0:26:49a hair stylist from the mall.

0:26:49 > 0:26:52- It was horrible. I nearly freaked out and walked out.- Why?

0:26:52 > 0:26:54Cos I walked in, you could see every single one of them

0:26:54 > 0:26:56were professional models. The way they walked,

0:26:56 > 0:26:58the way they dressed, everything.

0:26:58 > 0:26:59- So, they had all done it before? - Yeah.

0:26:59 > 0:27:03And here's me with my charva strut, walking like a complete bloke.

0:27:03 > 0:27:05I was like, "Yeah, don't fit in here at all."

0:27:05 > 0:27:06But... But she said at the end,

0:27:06 > 0:27:09"We are looking for two people so our models can dress them up,

0:27:09 > 0:27:12"so, like, try the clothes on from different shops

0:27:12 > 0:27:13"and things like that."

0:27:13 > 0:27:16What about, erm, glamour modelling?

0:27:16 > 0:27:17My boyfriend wouldn't let us do that.

0:27:17 > 0:27:20What? And you'd let your boyfriend tell you "no"?

0:27:20 > 0:27:21No, but, he wouldn't.

0:27:21 > 0:27:24If you weren't with him, would you be interested in doing that yourself?

0:27:24 > 0:27:27I don't know. There's good things about it cos of the money but,

0:27:27 > 0:27:29then again, you're getting your kit off for the whole world.

0:27:29 > 0:27:32Would your boyfriend let you do it?

0:27:32 > 0:27:36Well, you've gotta have boobs first to do glamour modelling,

0:27:36 > 0:27:38so I'd have to ask him for a boob job first.

0:27:38 > 0:27:41What about if you were offered the right amount of money -

0:27:41 > 0:27:44- would you go for it? - I think I would.

0:27:44 > 0:27:47I think, no matter what, I would go as far as underwear.

0:27:47 > 0:27:50That's nowt, is it? That's like a bikini, you know what I mean?

0:27:50 > 0:27:52- That's absolutely nothing. - So, you wouldn't go topless?

0:27:52 > 0:27:54I would...

0:27:54 > 0:27:55but I dunno.

0:27:55 > 0:27:58Just have to talk things through with the boyfriend.

0:27:58 > 0:27:59I think if I said to him,

0:27:59 > 0:28:02"Here's this amount of money that I'm going to get",

0:28:02 > 0:28:03he'd be like, "OK."

0:28:13 > 0:28:17Not only have fashion-hungry Abbie's spending plans hit a road block,

0:28:17 > 0:28:20her plans to dazzle her boss with high sales have come to

0:28:20 > 0:28:21a sorry standstill as well.

0:28:21 > 0:28:24At the moment, it's like, literally, dribs and drabs,

0:28:24 > 0:28:26and it's so hard to make a sale.

0:28:26 > 0:28:28It so hard to get, like... D'you know what I mean?

0:28:28 > 0:28:30Just talk to someone.

0:28:30 > 0:28:31No problem. See you later.

0:28:31 > 0:28:33Business is slow and today,

0:28:33 > 0:28:36nobody's buying Abbie's persuasive sales patter.

0:28:36 > 0:28:37Hi.

0:28:43 > 0:28:47I've just had a bad week and it's really upsetting us, cos I hate it.

0:28:47 > 0:28:50You getting on all right there for sizes and everything?

0:28:50 > 0:28:52No problem. Are you getting on all right there?

0:28:52 > 0:28:54Are you all right for sizes, yeah?

0:28:54 > 0:28:58I feel like a proper letdown when I don't meet my targets.

0:29:05 > 0:29:09Do you know, you just know if someone's going to buy or not.

0:29:09 > 0:29:11But it's just one of them days.

0:29:11 > 0:29:14I'm just having a really bad day for sales today.

0:29:14 > 0:29:17Maybe Abbie's luck is about to change,

0:29:17 > 0:29:21as her best mate Evie pops in looking for a birthday dress.

0:29:21 > 0:29:25- How are you doing?- I'm good. - I like your shirt.- It's good.

0:29:25 > 0:29:26So, anything for me?

0:29:26 > 0:29:28I don't want something short.

0:29:28 > 0:29:29No.

0:29:29 > 0:29:32- It's a bit colourful for me. - Yeah.

0:29:32 > 0:29:36- You're more... - Again, too colourful.

0:29:36 > 0:29:38Too colourful, black and white, hmm-hmm(!)

0:29:38 > 0:29:40Look at that. Look at that detail.

0:29:40 > 0:29:43We had the shorter one in last year and it was like a ra-ra...

0:29:43 > 0:29:45It is that a unique one?

0:29:45 > 0:29:47Yeah. Got a lovely double-breasted...

0:29:47 > 0:29:49I love a good mack.

0:29:49 > 0:29:52- Love a good mack. - Love a good mack.

0:29:52 > 0:29:56- That would look wicked with your hair.- Wouldn't it?

0:29:56 > 0:30:00Argh! 135. Like, wow.

0:30:00 > 0:30:02It is really expensive in here, like.

0:30:02 > 0:30:04That's lush, that one.

0:30:04 > 0:30:06Ah, Vivienne.

0:30:06 > 0:30:09Oh, Vivienne, how you do tease me!

0:30:09 > 0:30:11I'd just love to have unlimited amounts of money.

0:30:11 > 0:30:15- I know, imagine it.- I'm a skint student, unfortunately, so...

0:30:15 > 0:30:16I'm just a skint human being.

0:30:16 > 0:30:19Well, I'm going to go and do some uni work cos I'm poor

0:30:19 > 0:30:21and can't afford anything.

0:30:22 > 0:30:26I can maybe stretch to some Vivienne jellies but I don't need them.

0:30:26 > 0:30:28So, if Abbie can't even sell to her best mate,

0:30:28 > 0:30:32how's she ever going to persuade her boss she's ready for promotion?

0:30:36 > 0:30:40Skint or not, in Newcastle, when the working week is done,

0:30:40 > 0:30:43it's time to make a beeline for the nearest bar.

0:30:45 > 0:30:46Oh, hello, ladies.

0:30:46 > 0:30:49- It's all right, I don't want a hug. - You all right?

0:30:49 > 0:30:51Hiya!

0:30:52 > 0:30:53Alreet?

0:30:53 > 0:30:56- Have you just finished work? - Hence why I'm dressed in Converse.

0:30:56 > 0:30:58The only time I dress up, nobody else does,

0:30:58 > 0:31:01- and the only time I don't dress up, everyone else does.- Aw...

0:31:01 > 0:31:03- Never mind. - Napkins for you guys.

0:31:03 > 0:31:07When I say "go", start drinking.

0:31:07 > 0:31:10One, two, three, start drinking. Go, go, go!

0:31:10 > 0:31:14Oh, that is vile! That is actually...

0:31:14 > 0:31:15Urgh!

0:31:15 > 0:31:17That's quite nice, actually.

0:31:17 > 0:31:20A few drinks down and Helen wants to know what people

0:31:20 > 0:31:22think of Emma's recent career advice.

0:31:22 > 0:31:25What do yous think of glamour modelling?

0:31:25 > 0:31:26I... Not for me.

0:31:26 > 0:31:28What's the difference, like?

0:31:28 > 0:31:31Glamour modelling, it's not just getting your boobs out,

0:31:31 > 0:31:33or getting your body out. It's underwear.

0:31:33 > 0:31:36I think if it's done in a classy manner and everything...

0:31:36 > 0:31:38If it's a classy manner...

0:31:38 > 0:31:42But not like, "Where's your dignity? What the hell would your mother say?"

0:31:42 > 0:31:43Do you know what I mean?

0:31:43 > 0:31:47You can do it. If you have the courage to do that, do it.

0:31:47 > 0:31:49Because, I'm sorry, but at the end of the day,

0:31:49 > 0:31:52men are always going to want to see naked women in some form.

0:31:52 > 0:31:54- That just creeps me out.- Exactly.

0:31:54 > 0:31:57ALL TALK AT ONCE

0:31:57 > 0:31:59I know for a fact his opinion...

0:31:59 > 0:32:01Because he's like, "Which way do you want it? This, like?"

0:32:01 > 0:32:03But that's a bloke's opinion.

0:32:03 > 0:32:05I've got boobs, right?

0:32:05 > 0:32:08If I wanted to, I probably could go into glamour modelling

0:32:08 > 0:32:11- or something like that, right? - If they would let her.

0:32:11 > 0:32:18I could not do it, because of my pride and because of my dignity,

0:32:18 > 0:32:22and realistically, yeah, you only live once, but I just think it's....

0:32:22 > 0:32:25- It's just...- Underwear, do you know what it is?

0:32:25 > 0:32:29The thing is, as he said, it's all right for bikini, but not underwear.

0:32:29 > 0:32:31- What's the difference? - I think...- What the fuck?

0:32:31 > 0:32:34What the fuck is the difference between underwear and a bikini?

0:32:34 > 0:32:37I understand, like, sexy underwear, suspenders and stuff like that,

0:32:37 > 0:32:39I understand that. I understand that.

0:32:39 > 0:32:42But general bra and knickers, what's the difference with a bikini?

0:32:42 > 0:32:44Underwear's something you have in the bedroom.

0:32:44 > 0:32:47Something in the bedroom, it's something sexy,

0:32:47 > 0:32:49and it's something that should just be for your boyfriend.

0:32:49 > 0:32:52That's how he'll see it. That's what he'll instantly think of.

0:32:52 > 0:32:54And then he's like...

0:32:54 > 0:32:57That means the guys are going to be getting off on it.

0:32:57 > 0:33:00- If you go down the modelling route, right...- Don't do glamour first.

0:33:00 > 0:33:04- You can't go back the way. - Keep your tits in your bra.

0:33:04 > 0:33:06- You know what I mean?- Yeah.

0:33:06 > 0:33:10To be honest, you are far too pretty, because glamour models are dogs.

0:33:10 > 0:33:13- It's make-up.- They are dogs.

0:33:13 > 0:33:15I mean, you can look like a dog's back end

0:33:15 > 0:33:19and you can go into glamour modelling as far as I'm concerned.

0:33:19 > 0:33:20So many more routes to success

0:33:20 > 0:33:23than getting your tits out, do you know what I mean? Fuck's sake.

0:33:23 > 0:33:26But completely up to everyone, their life choices,

0:33:26 > 0:33:27as long as it's not me.

0:33:30 > 0:33:35With the serious talking over, the serious partying begins.

0:33:41 > 0:33:43THEY ALL CHEER

0:33:45 > 0:33:46SHE SHOUTS OUT

0:33:46 > 0:33:48Come on!

0:33:48 > 0:33:52Go on! Whoo!

0:33:58 > 0:33:59Joe?

0:34:01 > 0:34:02Joe.

0:34:03 > 0:34:05Joseph.

0:34:06 > 0:34:11It's 9am, and Joey's in no hurry to get up for work.

0:34:11 > 0:34:13Joe, open your eyes.

0:34:17 > 0:34:18Yo.

0:34:19 > 0:34:23But when he does get in, the boss wants a quiet word

0:34:23 > 0:34:25after spotting him larking about on the shop's CCTV.

0:34:25 > 0:34:27Just keep an eye on the shop for us while I talk to Joe

0:34:27 > 0:34:31in the back, yeah? Thank you very much, Rachel.

0:34:31 > 0:34:33I just wanted to talk to you today, Joe.

0:34:33 > 0:34:36What happened last Friday was very bad. I watched you.

0:34:36 > 0:34:39You done nothing all day. It's not school any more.

0:34:39 > 0:34:42We think, after discussing it with Chris and Paula, that you have

0:34:42 > 0:34:45a schoolboy attitude sometimes towards the business.

0:34:45 > 0:34:47Your continuous lateness is extremely bad.

0:34:47 > 0:34:49The reason you got the first warning was consistent late.

0:34:49 > 0:34:52I don't want to be in the position in another month's time

0:34:52 > 0:34:55where I'm saying goodbye to you and giving you your P45.

0:34:55 > 0:34:57Have you got anything you want to tell me, Joe?

0:34:57 > 0:35:01- I've got problems, but really... - Personal stuff, you mean, yeah?

0:35:01 > 0:35:03If I lose my job in here,

0:35:03 > 0:35:07me and my mum would be put in a one-bedroom flat.

0:35:07 > 0:35:08Everybody has problems, Joe.

0:35:08 > 0:35:11It's how you deal with your problems that's important.

0:35:11 > 0:35:14There's 10,000 other kids all going for the same job - there's not that

0:35:14 > 0:35:17many jobs at the moment, we're in a recession and all the rest of it.

0:35:17 > 0:35:20What I'm saying to you, Joe, it's a great opportunity.

0:35:20 > 0:35:23You've got security, you get paid every week. Don't lose it.

0:35:23 > 0:35:24Don't mess it up.

0:35:24 > 0:35:28I'm willing and ready to hopefully not be in that position again.

0:35:28 > 0:35:31Don't take the mick, Joe.

0:35:31 > 0:35:33If you do, it'll be a bad ending.

0:35:33 > 0:35:37I don't want to go there. I really do not want to go there, Joe.

0:35:37 > 0:35:41With Joey now on a second written warning,

0:35:41 > 0:35:43he knows he's in last-chance saloon.

0:35:47 > 0:35:50- Hi, Ma.- Hiya, son.

0:35:50 > 0:35:53Have you had a good day at work?

0:35:53 > 0:35:58- I kind of got a written warning, like.- You got a written warning?

0:35:58 > 0:36:00Give us a look.

0:36:00 > 0:36:02What's that?

0:36:02 > 0:36:04It's a written warning.

0:36:04 > 0:36:10Gross insubordination? And...? What does that mean?

0:36:10 > 0:36:13It's just failure to listen to the management. Fucking...

0:36:14 > 0:36:17When he went home at half two,

0:36:17 > 0:36:21I was tidying the stockroom and things like that.

0:36:21 > 0:36:25And I'd separated some shoes what had come in on a delivery.

0:36:25 > 0:36:29It wasn't enough. So he's picked up an excuse to give us a warning.

0:36:29 > 0:36:32He thinks, "He's a bad apple, so I'm going to get rid of him."

0:36:32 > 0:36:36I would just love to go to work and not be watched off a millionaire.

0:36:36 > 0:36:39On camera, 24/7. It's like fucking Durham jail.

0:36:39 > 0:36:43You've got the governor watching you on camera 24/7

0:36:43 > 0:36:47and picking the phone up at the slightest little thing you do wrong.

0:36:47 > 0:36:48Graffiti on your cell wall,

0:36:48 > 0:36:50the governor's at your fucking door like a shot.

0:36:50 > 0:36:53That's what it's like at Durham jail - Big Brother watching you.

0:36:53 > 0:36:57It hurts me to think of a good-natured laddie like you,

0:36:57 > 0:37:02my son, getting made a mug of, like that.

0:37:02 > 0:37:05It really breaks my heart.

0:37:05 > 0:37:07Hurts me, the only reason why is because of the money.

0:37:07 > 0:37:09If I don't give you 30 quid a week,

0:37:09 > 0:37:12we're going to get kicked out of our house.

0:37:12 > 0:37:15But it's not your responsibility to have that burden on your shoulders.

0:37:15 > 0:37:17It's mine, as a mother.

0:37:17 > 0:37:21When we both live together as mother and son, I've got to help you as much

0:37:21 > 0:37:25as you help me, because without that 30 quid a week, where would we be?

0:37:25 > 0:37:29In a flat, in a one-bedroom flat somewhere. Exactly.

0:37:31 > 0:37:35We'll still stand together and we'll get through it, whatever.

0:37:35 > 0:37:39# Where's all my soul sisters?

0:37:39 > 0:37:40# Let me hear y'all flow sisters

0:37:40 > 0:37:44# Hey sister, go sister Soul sister, flow sister... #

0:37:44 > 0:37:48Unlike many of his peers, Jon's already moved out of home

0:37:48 > 0:37:51and rents a flat with his sister Molly.

0:37:51 > 0:37:55With, obviously, having my own place, there's a lot more bills

0:37:55 > 0:37:57involved in what most people my age have.

0:37:57 > 0:38:01So all my money does tend to get put into that.

0:38:01 > 0:38:03But when he does have money for a night out,

0:38:03 > 0:38:05it's not just the town he paints red.

0:38:05 > 0:38:08The whole thing about being a drag queen is that everything is

0:38:08 > 0:38:13meant to be over the top, so you have hair that is ridiculously big.

0:38:13 > 0:38:17So, excluding Molly, who hasn't quite accepted it yet,

0:38:17 > 0:38:18when did we all come out?

0:38:18 > 0:38:21I think there is quite a big difference between coming to

0:38:21 > 0:38:24- terms with it and coming out. What ages...?- 16 for me. Literally.

0:38:24 > 0:38:28- I had a girlfriend for, like, eight months.- You had a girlfriend?!

0:38:28 > 0:38:31- We were pretty serious, right? - Did you sleep with her?

0:38:31 > 0:38:34- Are you a gold-star gay? - What's gold-star gay?

0:38:34 > 0:38:37It's when you haven't slept with a member of the opposite gender.

0:38:37 > 0:38:39I'm a gold-star gay

0:38:39 > 0:38:42because I have never gone all the way with the girl.

0:38:42 > 0:38:44- James, gold star?- No. - Definitely not!

0:38:44 > 0:38:48- Gold star?- No. I was when I came out!

0:38:50 > 0:38:52She's been bad since she came out.

0:38:52 > 0:38:55- Basically, I had a girlfriend, we broke up...- Did you finish that?

0:38:55 > 0:38:58No, she finished with me

0:38:58 > 0:39:01because she thought I was cheating on her with another girl.

0:39:01 > 0:39:05- How wrong can you get?- Who was actually, technically, my fag hag.

0:39:05 > 0:39:07Then I came out as bi.

0:39:07 > 0:39:10I said I was bi because I didn't know if I wanted to have sex...

0:39:10 > 0:39:13When he told me, I laughed and went, "Well, I knew that.

0:39:13 > 0:39:14"That's not a surprise."

0:39:14 > 0:39:18I'm one of those rare few that have a very accepting family.

0:39:18 > 0:39:20My mam's even, like... said when I was younger,

0:39:20 > 0:39:25she was certain I was either going to come out as transgender or gay.

0:39:25 > 0:39:27I'm too fabulous for trans.

0:39:27 > 0:39:30Ready or not, here comes Mama.

0:39:33 > 0:39:35So, do you like?

0:39:35 > 0:39:37Ta-da.

0:39:38 > 0:39:40Um...wow.

0:39:40 > 0:39:42THEY LAUGH

0:39:42 > 0:39:45Wow. You are just like a complete hot mess.

0:39:45 > 0:39:47That's a good compliment.

0:39:47 > 0:39:51- "Hot mess" is good. - "Hot mess" is good.- Are you sure?

0:39:51 > 0:39:54Does that mean it's like messy and trashy?

0:39:54 > 0:39:56- Yeah.- So, you're trashy but hot.

0:39:56 > 0:39:59When you go out, do you use the men's toilet or the women's toilets?

0:39:59 > 0:40:02I'm usually so drunk and it's half melted off anyway,

0:40:02 > 0:40:05so you know I'm a bloke anyway, so I go in the men's.

0:40:05 > 0:40:07I tend to only do this if I'm out on the gay scene.

0:40:07 > 0:40:10I wouldn't do it in Linda's bar, so, yeah, men's toilets.

0:40:10 > 0:40:13They don't even bat an eyelid. You walk past and they're, like "Hi!"

0:40:13 > 0:40:15Right, let's get some drinks sorted, then.

0:40:15 > 0:40:18From doughnut king to drag queen -

0:40:18 > 0:40:22quick frock change and Lady Jon hits the mall bar.

0:40:22 > 0:40:25- Here she is.- Hello, darling. - Hello, dear.

0:40:25 > 0:40:26Ooh!

0:40:26 > 0:40:29You look fabulous this evening.

0:40:29 > 0:40:33- I always look fabulous, darling. - Is Jon coming tonight(?)- No, no.

0:40:33 > 0:40:34He couldn't make it tonight. No.

0:40:34 > 0:40:36Sent me along instead.

0:40:36 > 0:40:39- I didn't think so.- Yes. - It's a pleasure to meet you.

0:40:39 > 0:40:41It's a pleasure to meet you, dear. How are you?

0:40:41 > 0:40:46- What do I call you now?- I'm Tina, darling. Tina Colada.- Fabulous.

0:40:46 > 0:40:49- So, have you been at work today, then?- Yeah, I've just finished.

0:40:49 > 0:40:53- Oh, have you?- Yeah.- Have you been busy or...?- Absolutely dead.

0:40:53 > 0:40:56- Have you been dead?- I was in on Monday, Tuesday and Wednesday,

0:40:56 > 0:40:59- and every single day I got sent home early.- Why?

0:40:59 > 0:41:02It was that dead, they had no need for the amount of staff.

0:41:02 > 0:41:03Do you not get the option?

0:41:03 > 0:41:06It's always offered to you - "Would you like to go home now?" -

0:41:06 > 0:41:10but you are kind of also almost put under the pressure of,

0:41:10 > 0:41:13you know, "We don't need you in. Please leave now."

0:41:13 > 0:41:17So, you kind of feel bad, and you're like, "Go on, then."

0:41:17 > 0:41:19But when you're dressed to impress,

0:41:19 > 0:41:22there's far more important things to talk about than work.

0:41:22 > 0:41:25- Is everyone liking my nails?- Are they real?- Of course they're real.

0:41:25 > 0:41:29- Of course they're real. - I was going to say, "Look at her."

0:41:29 > 0:41:31I'm wearing white and pink,

0:41:31 > 0:41:34- so I'm going to look like a right Barbie, aren't I?- Aw.

0:41:34 > 0:41:38- I hate looking like a girl. - Ooh, I love it.

0:41:38 > 0:41:40THEY ALL LAUGH

0:41:42 > 0:41:46I'm going to get some money and come back. I'll see you in a momento.

0:41:46 > 0:41:49- He really suits being a girl. - I was not at all surprised.

0:41:49 > 0:41:50He's actually really pretty.

0:41:50 > 0:41:53If I had been totalled,

0:41:53 > 0:41:56I wouldn't have been able to tell that WAS Jon.

0:41:56 > 0:41:58If I was single...

0:41:58 > 0:42:00HE CHUCKLES

0:42:03 > 0:42:07It's just four days till the Metrocentre fashion show,

0:42:07 > 0:42:09and sushi waitress Helen has a plan

0:42:09 > 0:42:11to drum up interest in her catwalk debut.

0:42:11 > 0:42:15- Where are you off to? - It's Mayfield Studio.

0:42:15 > 0:42:18She is heading to Newcastle for a meeting with the Northeast's

0:42:18 > 0:42:22largest model agency, who will be talent-spotting at the show.

0:42:22 > 0:42:26I'm getting nervous, because we're coming into the city centre now.

0:42:26 > 0:42:28So...

0:42:28 > 0:42:29Agh!

0:42:29 > 0:42:30SHE LAUGHS

0:42:30 > 0:42:33I'm actually shitting my pants.

0:42:33 > 0:42:38- Hiya.- Hello.- Are you Lesley?- I am. Do you want to come in? Have a seat.

0:42:38 > 0:42:41- So, what's your full-time work? - I'm a waitress.- You're a waitress?

0:42:41 > 0:42:42Yeah. Just working full time.

0:42:42 > 0:42:45I've wanted to get back into this for absolutely years.

0:42:45 > 0:42:48You have got a really nice face, but with the red hair,

0:42:48 > 0:42:50not that it isn't gorgeous,

0:42:50 > 0:42:54but many of my clients might find it a little bit off-putting.

0:42:54 > 0:42:58So, with having the red hair, it kind of wouldn't work.

0:42:58 > 0:43:01We would need to get you more sort of girl-next-door look.

0:43:01 > 0:43:04- Yeah, that's fine.- Is that something you would consider toning down?

0:43:04 > 0:43:05Yeah. Completely.

0:43:05 > 0:43:07So the next step I would like to see is

0:43:07 > 0:43:09I would like to see you as a brunette.

0:43:09 > 0:43:12I am going to pop along to the Metrocentre on Friday,

0:43:12 > 0:43:14so maybe we could get meet up then

0:43:14 > 0:43:17and I could have a look at you with the brown hair,

0:43:17 > 0:43:21and then, if I think that there is a possibility that we can

0:43:21 > 0:43:26get you some work, then I would really advise you to maybe go

0:43:26 > 0:43:30- and have some test pictures taken. - Thank you very much for your time.

0:43:30 > 0:43:31No problem. Thank you.

0:43:31 > 0:43:35With the chance of getting on the agency books up for grabs,

0:43:35 > 0:43:38the fashion show is now a huge opportunity for Helen,

0:43:38 > 0:43:40but can she walk like a pro when it really matters?

0:43:40 > 0:43:43Obviously, Lesley from Tyne Tees is going to be there.

0:43:43 > 0:43:46I've also heard that newspapers and things are going as well,

0:43:46 > 0:43:48so it's not just local. It's massive.

0:43:48 > 0:43:49It's advertised on the telly.

0:43:49 > 0:43:52I'm really nervous. Last night, I couldn't sleep.

0:43:52 > 0:43:55I was nearly sick at work yesterday. I'm all right now,

0:43:55 > 0:43:58but as it comes nearer the time, I'll be counting down the hours

0:43:58 > 0:44:00and I'll be absolutely petrified.

0:44:00 > 0:44:02It's not the fact of the people, it's in case,

0:44:02 > 0:44:04"What if I fall over?

0:44:04 > 0:44:07"What if I walk like an idiot?" Like I do anyway, but you know?!

0:44:12 > 0:44:13Since his last warning,

0:44:13 > 0:44:17skater boy Joey has been trying to stay out of trouble at work.

0:44:17 > 0:44:20I had a couple of bad shifts at work.

0:44:20 > 0:44:22I'm trying to get myself back on track now.

0:44:22 > 0:44:24Just trying to get in that little bit early,

0:44:24 > 0:44:26and things like that makes all the difference.

0:44:26 > 0:44:29At least I can't get a written warning for being late.

0:44:29 > 0:44:33Part of his master plan is to spend as much time as possible

0:44:33 > 0:44:37in one part of the shop where CCTV doesn't reach.

0:44:37 > 0:44:39When you come through here, out the shop,

0:44:39 > 0:44:42and it's busy in there, it's a really nice release.

0:44:42 > 0:44:46You've got speakers and you just plug your phone in,

0:44:46 > 0:44:48get the music on, blasting.

0:44:48 > 0:44:52You normally get a couple of knocks on the ball off Cafe Rouge next door.

0:44:52 > 0:44:55But yeah, it's nice to get a release out of that shop.

0:44:55 > 0:44:59Plus, there are no cameras in here, so you're not getting watched.

0:44:59 > 0:45:01So, yeah, it's nice being here, I suppose.

0:45:04 > 0:45:07But the boss is still not happy.

0:45:07 > 0:45:10Joseph, I need to see you.

0:45:10 > 0:45:12Clear out, girls. Clear out. Thank you.

0:45:13 > 0:45:15I just reviewed last week.

0:45:15 > 0:45:19I look at what went on last week, and Joe's in the back all week.

0:45:19 > 0:45:21We're not paying you to be in the back all week, Joe.

0:45:21 > 0:45:24- If you check everything I've done... - I've watched the footage, Joe.

0:45:24 > 0:45:26I've been right through it, honestly.

0:45:26 > 0:45:28This is a business, Joe, yeah? You understand that?

0:45:28 > 0:45:31Being in the back is going in, sorting things out,

0:45:31 > 0:45:34going round - boom, boom, boom - yeah, done, done, done, away.

0:45:34 > 0:45:36So, don't think that working in the back means

0:45:36 > 0:45:39you're in there for six, seven, eight hours a day. Come on, Joe.

0:45:39 > 0:45:41We can't be sitting on top of you.

0:45:41 > 0:45:43"Joe, you need a bar code." "Joe, you need to do this."

0:45:43 > 0:45:45You need to start thinking for yourself.

0:45:45 > 0:45:48Stop giving me the ammunition to giving you a bollocking.

0:45:48 > 0:45:51- It's ridiculous.- I don't know what to say. I just try my best.

0:45:51 > 0:45:52I'm trying my best. I always have.

0:45:52 > 0:45:55I kept a work diary so you can see where I am

0:45:55 > 0:45:56at every minute of the day.

0:45:56 > 0:45:59Even when I go to the toilet, I write how long I've been in the toilet,

0:45:59 > 0:46:01and seven minutes to go for a tab, things like that.

0:46:01 > 0:46:03I just think I'm not getting anywhere.

0:46:03 > 0:46:06This isn't an exercise in beating you up.

0:46:06 > 0:46:09- We're trying to manage performance. - It's all right.

0:46:09 > 0:46:11I'll... I'll get on with...

0:46:11 > 0:46:14I'll get on with whatever anybody want us to do.

0:46:14 > 0:46:16I'm just sorry. I'm sorry.

0:46:23 > 0:46:25No.

0:46:25 > 0:46:26Fucking...

0:46:45 > 0:46:49- Hello, Ma. Hello, Storm. - You all right?- I am, aye.

0:46:53 > 0:46:56- I just had a bad day, that's all.- I know.

0:46:56 > 0:46:59I'm having a bad day at work an' all.

0:46:59 > 0:47:03- Don't worry. It's not the end of the world.- I'm all right about it.

0:47:03 > 0:47:06- As long as I can give you some money. - We'll get by. I love you.

0:47:06 > 0:47:11We'll sit together on this, son. I'll support you. Anything at all.

0:47:11 > 0:47:15If you end up on the dole, I'll support you, I'll help you. Right?

0:47:15 > 0:47:18Don't you worry about coming in here or saying this, that or the other.

0:47:18 > 0:47:21I love you and I'll support you whatever.

0:47:21 > 0:47:24- Whatever happens. - Thanks, Mum. I just...

0:47:24 > 0:47:27- Right, my darling? - Aye. I'm not really worried.

0:47:27 > 0:47:30- Do you want a chicken dinner? - Aye, please.

0:47:33 > 0:47:37I just look at him and, you know...

0:47:37 > 0:47:39I hate seeing him slightly sad.

0:47:41 > 0:47:42I hate it.

0:47:42 > 0:47:45I'm feeling really bad for Joseph at the minute.

0:47:46 > 0:47:49He's being kicked in the teeth.

0:47:49 > 0:47:53I don't want my son worrying about now, so I take it on my shoulders.

0:47:53 > 0:47:57He shouldn't be allowed to worry. He's a bairn, in my eyes.

0:47:57 > 0:47:59Aye, he's 19. He's a bairn. He's just a babby.

0:47:59 > 0:48:01To me, he's just a babby.

0:48:01 > 0:48:05I'm the mother. I carried them. It's my job to worry for them.

0:48:05 > 0:48:08Not their job. If I lose the house, I lose the house.

0:48:08 > 0:48:11I'm not having my bairns worrying about this.

0:48:11 > 0:48:14But despite his best efforts, Joey's now dangerously close

0:48:14 > 0:48:17to losing the job that his family relies on.

0:48:21 > 0:48:24Good afternoon. Van Mildert. Abbie speaking.

0:48:26 > 0:48:27In Van Mildert,

0:48:27 > 0:48:31it's a big day for Abbie - a visit from area manager Jane

0:48:31 > 0:48:34could bring good news of an opening for a promotion

0:48:34 > 0:48:36which could see Abbie's fashion spending

0:48:36 > 0:48:39go from high street to high end.

0:48:39 > 0:48:43I just want everything to be perfect. I mean, it isn't normally like this.

0:48:43 > 0:48:46I just want it to be extra perfect

0:48:46 > 0:48:48when the area manager comes in.

0:48:51 > 0:48:55- Hello, Abbie. How are you doing? - All right. How are you?- Not bad.

0:48:55 > 0:48:59The store inspection includes a review of all staff sales figures,

0:48:59 > 0:49:02and unfortunately for Abbie, it's not been the best month.

0:49:02 > 0:49:04Where are we up to with Abbie now?

0:49:04 > 0:49:10Because I know she's normally either top sales or top three...

0:49:10 > 0:49:12Normally, she is one of our best sellers,

0:49:12 > 0:49:16whereas last month, she just fell short, which is so unlike her.

0:49:16 > 0:49:20- She's keen to get on. She is a good...- Oh, yeah.

0:49:20 > 0:49:22She's a good little egg in this store.

0:49:22 > 0:49:26Before Jane leaves, Abbie is eager to find out if there are any

0:49:26 > 0:49:30promotion opportunities... and if she's in with a shout.

0:49:30 > 0:49:34I feel like I've took it upon myself to try and give myself a bit

0:49:34 > 0:49:38more responsibility, as in helping out with management a lot.

0:49:38 > 0:49:39It's in like team talks and stuff.

0:49:39 > 0:49:43I know how to fill out the team talk, I know how to do the targets.

0:49:43 > 0:49:45If the opportunity was there, I would grab it with both hands

0:49:45 > 0:49:48because I feel that I would be able to progress

0:49:48 > 0:49:52and I would be able to be a good member of the management.

0:49:52 > 0:49:54At the minute, we don't have a vacancy.

0:49:54 > 0:49:58So what we want to do with you, Abbie, is to get you to that level.

0:49:58 > 0:50:00I just think you need to push yourself and remain consistent.

0:50:00 > 0:50:03It's all about sales. Kate's the store manager, she's top sales.

0:50:03 > 0:50:06She beats everybody in the store.

0:50:06 > 0:50:09She has far more responsibilities than anybody else, so I think if

0:50:09 > 0:50:13the store manager can do it, other team members can do it as well.

0:50:13 > 0:50:16So you need to consistently hit your targets,

0:50:16 > 0:50:19and it shows that you're striving to be better.

0:50:19 > 0:50:21If you understand what you need to do,

0:50:21 > 0:50:23then I can help you to get to that point,

0:50:23 > 0:50:27to actually get you into being a supervisor or a floor manager,

0:50:27 > 0:50:30so if there was a position that came up,

0:50:30 > 0:50:34you could obviously step into it straightaway.

0:50:34 > 0:50:36- How is that?- Yeah.- Right.

0:50:36 > 0:50:40- It's not the news that Abbie wanted to hear.- It's just... I don't know.

0:50:40 > 0:50:42It's me probably being impatient.

0:50:42 > 0:50:45I just wish that that opportunity was there right now.

0:50:45 > 0:50:49I feel like I've sort of proved myself to Kate and everyone,

0:50:49 > 0:50:51my manager,

0:50:51 > 0:50:56so obviously what's been said is that the supervisor role isn't there.

0:50:56 > 0:51:00That is just massively unfortunate on my part, but it's like life.

0:51:00 > 0:51:03I would love to be able to hold on,

0:51:03 > 0:51:07but if I hold on for any longer than I already have, like...

0:51:09 > 0:51:12..I'm going to get myself in a whole heap of trouble,

0:51:12 > 0:51:17because I can't afford to live the lifestyle I would normally live.

0:51:21 > 0:51:25Today, Milan's coming to the Metrocentre,

0:51:25 > 0:51:29as the mall prepares for its annual fashion show.

0:51:29 > 0:51:32For the clothes stores, it's a chance to promote

0:51:32 > 0:51:33their wares on the catwalk.

0:51:33 > 0:51:36For the new-look Helen, it's a chance to show

0:51:36 > 0:51:39Lesley from the agency that she's got what it takes to be a model.

0:51:41 > 0:51:46I need the toilet. Oh, lordy Lord. Look at all the lights.

0:51:46 > 0:51:47Oh, Jesus Christ.

0:51:47 > 0:51:51- It's just lights for the stage.- Oh, my God. I'm going to cry.- Don't cry.

0:51:51 > 0:51:55Oh, Jesus Christ. There's going to be lots of people here, isn't there?

0:51:55 > 0:51:58As the scale of the occasion sinks in, Helen is losing her bottle.

0:51:58 > 0:52:01Oh, crap, I'm feeling nervous now.

0:52:04 > 0:52:06I want to go home.

0:52:06 > 0:52:08But it's too late for Helen to do a runner,

0:52:08 > 0:52:11as it's time for her model makeover to begin.

0:52:11 > 0:52:14- In here?- It's in there.- Right.

0:52:14 > 0:52:17We've got a hat going on this side, so we want the hair...

0:52:17 > 0:52:19# You're insecure

0:52:19 > 0:52:20# Don't know what for

0:52:20 > 0:52:24# You're turning heads when you walk through the door

0:52:24 > 0:52:27# Don't need make-up to cover up

0:52:27 > 0:52:32# Being the way that you are is enough

0:52:32 > 0:52:35# That's what makes you beautiful... #

0:52:35 > 0:52:37Ten seconds!

0:52:40 > 0:52:43That will help focus the mind.

0:52:43 > 0:52:46The moment has arrived for Helen to face the catwalk.

0:52:46 > 0:52:50Not the best time for a wardrobe malfunction.

0:52:51 > 0:52:54It keeps falling down.

0:52:54 > 0:52:56My boobs are going to pop out.

0:52:57 > 0:53:00As quick as you can.

0:53:01 > 0:53:03At the casting a month ago,

0:53:03 > 0:53:06Helen crumbled in front of just two judges.

0:53:06 > 0:53:11Now she's facing a crowded mall and a model agency talent scout.

0:53:11 > 0:53:13She's not even looking, me mam.

0:53:13 > 0:53:16Look at them. I want to see me mam.

0:53:17 > 0:53:19INDISTINCT

0:53:34 > 0:53:35With the main show almost over,

0:53:35 > 0:53:39it's time for Helen to strut her stuff in the stylist competition.

0:53:41 > 0:53:43For Helen, there's

0:53:43 > 0:53:46a lot more at stake than just conquering her fear of the catwalk.

0:53:46 > 0:53:49Her whole career as a model could hinge on this performance.

0:53:49 > 0:53:52Can I just ask Helen... Those shoes, can everyone see the shoes?

0:53:52 > 0:53:55They're like skyscrapers. Are they comfortable?

0:53:55 > 0:53:57I do it every weekend on a night out,

0:53:57 > 0:53:59- so it's no different.- So right. OK.

0:53:59 > 0:54:01You're comfortable? Brilliant!

0:54:01 > 0:54:04She's at home, everyone, she's fine. OK, ladies,

0:54:04 > 0:54:07if you would just like to take the chance to show off your outfit.

0:54:07 > 0:54:10Now it's time for Helen to let her feet do the talking.

0:54:10 > 0:54:13MUSIC PLAYS

0:54:38 > 0:54:42Well done. That was absolutely fantastic. Oh, nice one.

0:54:42 > 0:54:46Nice use of the accessory there, Helen. Brilliant.

0:54:46 > 0:54:48Give it up for the designers, everyone.

0:54:50 > 0:54:54- Helen has conquered her walk-o-phobia.- Oh, God.

0:54:54 > 0:54:55I was like, "Oh, my God!"

0:54:56 > 0:55:00Honestly, when I saw you cry, it was such a proud moment.

0:55:00 > 0:55:03I was like, "I've made me mam and me grandma cry."

0:55:03 > 0:55:07But has she done enough to impress the model agency talent scout?

0:55:07 > 0:55:10- I was so nervous.- I'll not knock your hat off.- Me mam did earlier.

0:55:10 > 0:55:12It went straight off my head. It was really good.

0:55:12 > 0:55:15- How do you feel?- Absolutely great. Absolutely amazing.- Brilliant.

0:55:15 > 0:55:19Is that the first time ever on the catwalk? Your hair looks fabulous.

0:55:19 > 0:55:22- Brilliant. Much better, isn't it? - Make-up's beautiful.

0:55:22 > 0:55:24You look a million times better.

0:55:24 > 0:55:28What we'll do is get you in front of the camera in a studio

0:55:28 > 0:55:32and get some nice shots done and then we'll take it from there.

0:55:32 > 0:55:35- Can't wait.- I'm not going to promise that she's going to be

0:55:35 > 0:55:38the next best model in Newcastle, but she has got character,

0:55:38 > 0:55:41she's got confidence

0:55:41 > 0:55:44and I'd like to see that on film.

0:55:44 > 0:55:45It's been a mixture of feelings.

0:55:45 > 0:55:48This morning, I was panicky, I was very nervous,

0:55:48 > 0:55:51thinking I couldn't do it, but as soon as I got to practise it,

0:55:51 > 0:55:54I knew what I was doing, so I wasn't being thrown in the deep end

0:55:54 > 0:55:57and not knowing what to do. I saw the way one of the girls walked

0:55:57 > 0:55:58and that was the way I wanted to walk.

0:55:58 > 0:56:01Everyone's got their own thing, and if I can just do that

0:56:01 > 0:56:04to start off with, then that's me starting off being a model.

0:56:04 > 0:56:07Coming up in Shoplife - Helen bares all,

0:56:07 > 0:56:08but does she measure up?

0:56:08 > 0:56:13Oh, my God. That's horrible, that one. That's horrible. I look fat.

0:56:13 > 0:56:15Abbie's at her wits' end.

0:56:15 > 0:56:18What the hell do I do? I cannot frigging stay.

0:56:18 > 0:56:22- I cannot live like that. - It's handbags to hatchbacks.

0:56:22 > 0:56:25- Time for a career change.- I think the way a car works is amazing.

0:56:25 > 0:56:27HORN TOOTS

0:56:27 > 0:56:29And we meet sales assistant Tom,

0:56:29 > 0:56:31who loves to take centre stage.

0:56:31 > 0:56:34My name is Justin Credible.

0:56:34 > 0:56:37But has his dream of superstardom gone to his head?

0:56:37 > 0:56:38- Groceries.- Groceries.

0:56:38 > 0:56:40Like ten cafes.

0:56:40 > 0:56:43He's an absolute fruit loop.

0:57:05 > 0:57:09Subtitles by Red Bee Media Ltd