0:00:00 > 0:00:00- Subtitles
0:00:00 > 0:00:02- Subtitles- - Subtitles
0:00:06 > 0:00:10- The police - often the first call - in an emergency.
0:00:12 > 0:00:15- On the front line - in the war against crime...
0:00:18 > 0:00:22- ..and in the battle - to protect the public.
0:00:22 > 0:00:25- I can't be on telly! - My granny will be upset.
0:00:26 > 0:00:27- Patience.
0:00:27 > 0:00:29- Patience.
0:00:29 > 0:00:30- Patience!
0:00:30 > 0:00:34- Our cameras had exclusive access - to the police in Swansea...
0:00:35 > 0:00:37- ..Neath, Port Talbot and the area...
0:00:39 > 0:00:43- ..as officers - respond to emergency calls.
0:00:43 > 0:00:46- You've got to laugh, - otherwise you cry!
0:00:47 > 0:00:49- Access all areas.
0:00:50 > 0:00:51- Hey! Get away!
0:00:52 > 0:00:57- Forget your preconceptions. - This is the reality of police work.
0:00:58 > 0:00:59- Who are you?
0:00:59 > 0:01:01- Who are you?
0:01:01 > 0:01:04- It's not always - about catching criminals.
0:01:05 > 0:01:07- It's going faster, honest to God!
0:01:08 > 0:01:10- It's hard to describe the job.
0:01:10 > 0:01:12- It's an absolute madhouse!
0:01:13 > 0:01:17- Welcome to the South Wales Police - Control Centre, Swansea.
0:01:18 > 0:01:21- Most of the time, - it's easier to phone the police.
0:01:21 > 0:01:23- Let them deal with it!
0:01:33 > 0:01:38- South Wales Police serves - almost half the population of Wales.
0:01:40 > 0:01:44- Over 378,000 of us - live in the Western Division.
0:01:46 > 0:01:49- South Wales Police. Can I help you?
0:01:49 > 0:01:54- Several specialist police units - help protect the public.
0:01:54 > 0:01:56- The Roads Policing Unit...
0:01:57 > 0:02:00- ..the dog squad, - the tactical support team...
0:02:01 > 0:02:02- ..and the drugs squad...
0:02:03 > 0:02:07- ..all face challenging, - ever-changing circumstances.
0:02:11 > 0:02:13- Neighbourhood Policing teams...
0:02:14 > 0:02:19- ..form the familiar face of the - police in communities across Wales.
0:02:20 > 0:02:24- A 180-strong team of neighbourhood - officers work in the Swansea area.
0:02:27 > 0:02:30- It's my role to forge links - with the community.
0:02:31 > 0:02:33- Everyone has my phone number.
0:02:33 > 0:02:37- I'm the person they call - in non-emergency situations.
0:02:37 > 0:02:40- We put a plaster on an issue - and deal with it...
0:02:41 > 0:02:43- ..and we move on to the next call.
0:02:43 > 0:02:49- Neighbourhood Policing officers - examine the root of the problem...
0:02:49 > 0:02:52- ..and try to stop it - happening again.
0:02:52 > 0:02:57- They hear things, they see things - and they gather information.
0:02:58 > 0:03:03- These friendly faces - also do some more serious work.
0:03:03 > 0:03:07- They gather local information - to help the drugs squad.
0:03:08 > 0:03:13- Today, Katryna is supporting - the work of the Townhill drug squad.
0:03:19 > 0:03:22- We're on our way to an address - in the Townhill area...
0:03:23 > 0:03:25- ..to serve a drugs search warrant.
0:03:25 > 0:03:29- We think there are two people - in the property.
0:03:31 > 0:03:32- We're familiar with them.
0:03:34 > 0:03:36- We've seen them before.
0:03:38 > 0:03:40- They continue to deal drugs.
0:03:40 > 0:03:43- They sell - things like cannabis and speed.
0:03:44 > 0:03:49- We've tackled them before but - they haven't learned their lesson.
0:03:54 > 0:03:57- The Rapid Entry Team was there.
0:03:58 > 0:04:02- We don't know what's behind the door - so the team goes in first...
0:04:03 > 0:04:08- ..because they have the tools to - make sure everyone has a safe entry.
0:04:27 > 0:04:29- Police!
0:04:30 > 0:04:32- DOGS BARK
0:04:37 > 0:04:39- Police! Is there anyone upstairs?
0:04:39 > 0:04:41- Police! Is there anyone upstairs?- - No, there's nobody here.
0:04:41 > 0:04:43- You're breaking my arm!
0:04:43 > 0:04:46- The people in the house - weren't expecting us.
0:04:46 > 0:04:51- The team gained a quick entry and - we soon handcuffed the occupants...
0:04:52 > 0:04:54- ..before they had time - to react to us.
0:04:55 > 0:04:57- We're going to search the house - and yourself.
0:04:57 > 0:05:01- Where have you got anything - that's of interest to us?
0:05:06 > 0:05:11- We found tablets in the lounge, - where the people were sitting.
0:05:13 > 0:05:15- We then searched every room.
0:05:16 > 0:05:19- There was a knife - in almost every room.
0:05:20 > 0:05:24- We've found several phones - and a quantity of drugs.
0:05:24 > 0:05:27- We'll keep looking. - There may be more here.
0:05:28 > 0:05:31- There was a knife - under a pillow in the bedroom.
0:05:31 > 0:05:33- He sleeps with a knife.
0:05:33 > 0:05:34- Why would he do that?
0:05:36 > 0:05:39- A quick search, - then you can sit down.
0:05:41 > 0:05:44- I'd tell you if there was anything.
0:05:44 > 0:05:46- Another phone.
0:05:46 > 0:05:49- Most drug dealers - carry different phones...
0:05:50 > 0:05:53- ..so their customers - can call different numbers.
0:05:53 > 0:05:58- They can then say, "I've only got - one phone. That's not my number."
0:05:59 > 0:06:01- Bingo! More tablets.
0:06:01 > 0:06:03- Ones you forgot about!
0:06:06 > 0:06:07- I must have forgot them.
0:06:08 > 0:06:12- I think they were trying it on. - They know how this works.
0:06:13 > 0:06:16- Both of them had been - through this process before.
0:06:19 > 0:06:23- Maybe one day they'll find someone - who believes their stories...
0:06:23 > 0:06:25- ..but not this time!
0:06:26 > 0:06:29- We managed to get 350 tablets.
0:06:30 > 0:06:33- We're going to take them - to the station now.
0:06:33 > 0:06:37- He's been arrested for possession - with intent to supply.
0:06:38 > 0:06:41- The third warrant we've done - in less than 12 months.
0:06:41 > 0:06:43- Good one.
0:06:44 > 0:06:48- Officers in the Swansea area - seized illegal drugs...
0:06:49 > 0:06:51- ..in almost 200 raids during 2012.
0:06:51 > 0:06:56- But they're engaged in a daily - battle with sellers and users.
0:06:58 > 0:07:01- Prescription drugs - have always been a problem.
0:07:01 > 0:07:05- That's especially true of diazepam - and other sedatives.
0:07:07 > 0:07:10- We've had problems with those drugs - for years.
0:07:12 > 0:07:14- Are they prescribed to you?
0:07:14 > 0:07:16- Are they prescribed to you?- - My mate sorted me out with a couple.
0:07:16 > 0:07:18- Just to tide me over.
0:07:19 > 0:07:22- It's easier - to find prescription drugs...
0:07:23 > 0:07:28- ..than it is to get your hands - on cocaine, heroin or meow meow.
0:07:29 > 0:07:34- People steal prescriptions pads - and write them out themselves...
0:07:35 > 0:07:39- ..or claim to be ill, get prescribed - this stuff and then sell it.
0:07:42 > 0:07:46- We checked his pockets - and we found some tramadol tablets.
0:07:46 > 0:07:49- He told us he bought them - from his partner.
0:07:50 > 0:07:53- They weren't prescribed to him, - so we'll take him in.
0:07:55 > 0:07:59- If you or I took five milligrams - of it, we wouldn't see straight...
0:07:59 > 0:08:04- ..but it would take ten times that - to have the same effect on them.
0:08:06 > 0:08:08- How many of those have you taken?
0:08:09 > 0:08:10- None.
0:08:10 > 0:08:11- None.- - None?
0:08:11 > 0:08:12- Have you been drinking?
0:08:12 > 0:08:15- Have you been drinking?- - Yeah, I've had about eight Stellas.
0:08:15 > 0:08:18- Eight Stellas? - That explains it then!
0:08:19 > 0:08:24- As long as people want tablets, - alcohol or drugs...
0:08:24 > 0:08:28- ..there will always be a way - to get your hands on it.
0:08:28 > 0:08:32- There will always be someone - who's willing to sell it to you.
0:08:38 > 0:08:42- Can you apologize - and explain to the custody sergeant?
0:08:42 > 0:08:47- We've been diverted to an immediate - we're around the corner from.
0:08:47 > 0:08:50- We're the only unit - that's available.
0:08:52 > 0:08:56- PC Gavin Williams - and his partner, Richie Taylor...
0:08:56 > 0:08:59- ..respond to a call - during a nightshift.
0:09:00 > 0:09:04- The neighbour downstairs. - Have you spoken to her?
0:09:04 > 0:09:10- A man who'd done some decorating - for the woman put in the call.
0:09:11 > 0:09:15- He did some work there that morning - but no-one answered the door.
0:09:15 > 0:09:19- He climbed up a ladder - and looked in through the window.
0:09:19 > 0:09:23- He saw the woman was asleep, - so he didn't wake her.
0:09:24 > 0:09:28- He went away and returned that night - to collect his money...
0:09:29 > 0:09:33- ..but she was still there, - on the sofa, looking pretty ill.
0:09:35 > 0:09:37- HE TAPS THE GLASS
0:09:41 > 0:09:43- She didn't move.
0:09:45 > 0:09:49- If there was someone banging the - window six feet away from you...
0:09:50 > 0:09:53- ..making a lot of noise - in the process...
0:09:53 > 0:09:58- ..you'd think that person would move - if they were ill or asleep.
0:10:00 > 0:10:04- That's when you begin to think - things don't look good.
0:10:09 > 0:10:14- PC Taylor informs his sergeant - that the situation is serious.
0:10:15 > 0:10:17- Hello? Police!
0:10:17 > 0:10:18- Flippin' heck!
0:10:19 > 0:10:20- Stand by.
0:10:22 > 0:10:22- .
0:10:26 > 0:10:26- Subtitles
0:10:26 > 0:10:28- Subtitles- - Subtitles
0:10:34 > 0:10:38- PC Gavin Williams - and his partner, Richie Taylor...
0:10:38 > 0:10:43- ..have reason to suspect - a woman has died in her flat.
0:10:44 > 0:10:46- Police!
0:10:46 > 0:10:47- Flippin' heck!
0:10:47 > 0:10:49- Stand by.
0:10:52 > 0:10:54- Police!
0:10:55 > 0:10:56- Hello!
0:11:02 > 0:11:03- Hello!
0:11:07 > 0:11:09- Hello?
0:11:10 > 0:11:12- Hello!
0:11:12 > 0:11:13- Hello!- - Alright?
0:11:15 > 0:11:16- Alright, my love?
0:11:18 > 0:11:21- Seven-one to eight-zero. - You can cancel.
0:11:22 > 0:11:23- Alright, my love?
0:11:23 > 0:11:25- Alright, my love?- - Yeah.
0:11:25 > 0:11:28- You've got - a couple of concerned neighbours.
0:11:29 > 0:11:30- We thought you were dead!
0:11:31 > 0:11:33- I was hammering on this window.
0:11:33 > 0:11:34- Didn't hear me, did you?
0:11:34 > 0:11:36- Didn't hear me, did you?- - No.
0:11:36 > 0:11:40- I nearly killed myself - coming through your bedroom window!
0:11:41 > 0:11:45- She was shocked to wake to see - two policemen stood in her lounge!
0:11:45 > 0:11:47- Ooh! What are you doing here!
0:11:48 > 0:11:51- Not a code blue. - Repeat, not a code blue.
0:11:51 > 0:11:53- Are you alright?
0:11:53 > 0:11:54- Are you alright?- - Yeah.
0:11:55 > 0:11:57- Are you on any medication?
0:11:57 > 0:11:58- Are you on any medication?- - Only antidepressants.
0:12:00 > 0:12:01- Do they tend to knock you out?
0:12:01 > 0:12:03- Do they tend to knock you out?- - No.
0:12:03 > 0:12:07- I sat here to watch the telly - and I put a blanket over me.
0:12:08 > 0:12:09- What time was that?
0:12:09 > 0:12:10- What time was that?- - About 12 o'clock.
0:12:11 > 0:12:13- I must have dropped off.
0:12:13 > 0:12:17- Do you know what time it is? - It's 9.20 in the evening.
0:12:17 > 0:12:18- Bloody hell!
0:12:18 > 0:12:20- Bloody hell!- - That's a hell of a nap!
0:12:20 > 0:12:22- That's a nap and a half!
0:12:24 > 0:12:28- She's conscious, - but Gavin calls for a paramedic.
0:12:29 > 0:12:33- People with depression - struggle to sleep at night.
0:12:33 > 0:12:37- It's quite normal - for them to sleep during the day.
0:12:37 > 0:12:39- This was a false call - with good intent.
0:12:41 > 0:12:45- Every girl's dream - - two policemen and two paramedics!
0:12:45 > 0:12:49- She must have thought she was having - the best dream in the world!
0:12:55 > 0:12:57- Not every call has a happy ending.
0:12:58 > 0:13:03- Sometimes, police officers - must make very difficult decisions.
0:13:04 > 0:13:09- British Transport Police say a man - is at his grandmother's address...
0:13:09 > 0:13:13- ..and it's a breach - of a restraining order.
0:13:15 > 0:13:19- We've got to go there - and check who's at the address.
0:13:19 > 0:13:24- If he is there, we'll check - the conditions over the radio...
0:13:24 > 0:13:28- ..then we'll see - what the decision will be.
0:13:30 > 0:13:33- She had a restraining order - against him...
0:13:33 > 0:13:36- ..because he's a heavy drug user.
0:13:37 > 0:13:39- He went to her house so often...
0:13:39 > 0:13:42- ..she needed a restraining order - to stop him.
0:13:43 > 0:13:46- I'll keep an eye on the back - in case he comes out.
0:13:47 > 0:13:50- I think he's hiding in the bedroom.
0:13:50 > 0:13:53- Restraining orders help us a lot.
0:13:53 > 0:13:56- If we turn up - and there's no restraining order...
0:13:56 > 0:14:00- ..all we can do is move him on, - away from the address.
0:14:01 > 0:14:05- With a restraining order, we can - detain him, get him in court...
0:14:05 > 0:14:08- ..and stop him bothering the family.
0:14:20 > 0:14:21- What have you been on?
0:14:33 > 0:14:35- He's slightly younger than me...
0:14:35 > 0:14:39- ..and he's been taking drugs - since he was 12 or 13.
0:14:40 > 0:14:41- He's self-harmed too.
0:14:42 > 0:14:44- He's done a lot of damage - to his arms.
0:14:45 > 0:14:47- He's been doing that for years.
0:14:48 > 0:14:52- I think - he wanted to get people's attention.
0:14:59 > 0:15:00- Is that self-harm?
0:15:00 > 0:15:02- Have you cut your muscle?
0:15:08 > 0:15:11- (GRANDMOTHER) - Drastic help, you need.
0:15:11 > 0:15:14- I've done a lot of drugs - but this has ****ing sh** me up.
0:15:15 > 0:15:19- Things were difficult for him - at home when he was young.
0:15:19 > 0:15:20- He had problems.
0:15:21 > 0:15:24- He took drugs to help him forget - what was happening.
0:15:29 > 0:15:32- Despite his protests - about his state of mind...
0:15:32 > 0:15:36- ..the law clearly states - he must be detained.
0:15:37 > 0:15:40- It's hard - to feel sad for the people.
0:15:40 > 0:15:44- Yes, they've had a hard life - but they choose to take drugs.
0:15:46 > 0:15:49- He's only the same age as me - - 32 years old.
0:15:49 > 0:15:53- That's what taking drugs for - most of his life has done to him.
0:15:55 > 0:16:00- A mental health assessment will be - carried out on him in the morning.
0:16:08 > 0:16:11- It sounds like another domestic.
0:16:12 > 0:16:15- We don't have much information.
0:16:15 > 0:16:19- All we know is a woman called - an ambulance, saying a man hit her.
0:16:19 > 0:16:22- Something along those lines.
0:16:22 > 0:16:25- We don't always - have a lot of information.
0:16:27 > 0:16:32- The ambulance service informed - the police and we turned up...
0:16:32 > 0:16:34- ..once we'd found the right address.
0:16:36 > 0:16:37- A woman came downstairs...
0:16:38 > 0:16:42- ..and there was blood - all over her face and her mouth.
0:16:45 > 0:16:47- Show me your hands.
0:16:47 > 0:16:49- I'm going to handcuff you, alright?
0:16:50 > 0:16:51- No, no! Don't arrest him!
0:16:52 > 0:16:55- Don't! Please don't arrest him!
0:16:57 > 0:16:58- We can't leave him.
0:16:59 > 0:17:01- Come with me for a minute.
0:17:01 > 0:17:04- No! Don't arrest him!
0:17:04 > 0:17:06- He's just been handcuffed, OK?
0:17:08 > 0:17:09- Come on! In the lounge.
0:17:09 > 0:17:11- In the lounge.
0:17:12 > 0:17:16- Those situations are difficult - and they're dangerous.
0:17:17 > 0:17:21- We were there to protect the woman - who'd been struck in the face...
0:17:22 > 0:17:26- ..but she then turned on us - very quickly.
0:17:27 > 0:17:31- The reality is - we came to that address...
0:17:33 > 0:17:36- ..because her partner - had assaulted her.
0:17:37 > 0:17:39- Has he done that to you?
0:17:39 > 0:17:40- Has he done that to you?- - Yes.
0:17:40 > 0:17:43- Right, well if he's done that - to you...
0:17:43 > 0:17:46- No, you can't! - Please don't! I need him.
0:17:46 > 0:17:48- Please don't! Please don't!
0:17:48 > 0:17:50- I need him.
0:17:50 > 0:17:53- You don't need him, - if he's doing this to you.
0:17:53 > 0:17:55- I need him! Please!
0:17:55 > 0:17:59- You're not arresting him coz - I've got to be arrested otherwise...
0:18:00 > 0:18:02- ..and I haven't done nothing.
0:18:02 > 0:18:07- The police can arrest anyone - suspected of domestic violence...
0:18:07 > 0:18:09- ..without the victim's consent.
0:18:11 > 0:18:15- The victim is often too scared - to make a complaint.
0:18:15 > 0:18:17- I asked her what happened.
0:18:17 > 0:18:18- "He hit me."
0:18:19 > 0:18:21- She said that to the ambulance crew.
0:18:21 > 0:18:25- She maintains he did it - but she doesn't want him arrested.
0:18:28 > 0:18:30- She says he physically attacked her.
0:18:31 > 0:18:33- Something like that.
0:18:34 > 0:18:38- We've got a problem when - she finds out we've arrested him.
0:18:39 > 0:18:40- She'll go mad.
0:18:41 > 0:18:43- Whoa, whoa, whoa, whoa!
0:18:43 > 0:18:46- Can the paramedics - have a look at you, please?
0:18:47 > 0:18:48- Can we check you over?
0:18:50 > 0:18:54- My colleague tells me she made an - allegation that you assaulted her.
0:18:55 > 0:18:58- You're under arrest - on suspicion of assault.
0:18:58 > 0:19:01- You do not have to say anything - but it may harm your defence...
0:19:02 > 0:19:04- ..if you do not mention - when questioned...
0:19:05 > 0:19:07- ..something which you later - rely on in court.
0:19:08 > 0:19:09- Listen! There's an allegation.
0:19:09 > 0:19:11- Listen! There's an allegation.- - No, no, no, no!
0:19:11 > 0:19:13- Don't worry about that.
0:19:15 > 0:19:17- Get that ******!
0:19:17 > 0:19:18- What are you doing?
0:19:19 > 0:19:20- ****ing ****!
0:19:24 > 0:19:27- We always see people - who have taken drugs...
0:19:27 > 0:19:30- ..or who are under the influence - of alcohol.
0:19:33 > 0:19:37- It's obvious they're in no condition - to make sensible decisions...
0:19:38 > 0:19:41- ..to talk with clarity - or to behave in a proper manner.
0:19:42 > 0:19:46- We deal with such people - almost every minute of the day.
0:19:53 > 0:19:56- Police in the Swansea area...
0:19:56 > 0:19:59- ..respond to reports of thefts - almost 3,000 a year.
0:20:00 > 0:20:04- In Neath, Sergeant Justyn Knight - responds to a call...
0:20:05 > 0:20:09- ..from someone who thinks someone - has broken into his garden.
0:20:09 > 0:20:12- You heard someone outside the house?
0:20:12 > 0:20:13- You heard someone outside the house?- - I'm a bit scared.
0:20:13 > 0:20:16- I don't know - if it's because of the weather.
0:20:17 > 0:20:20- The caller said - there was someone in the garden...
0:20:20 > 0:20:22- ..knocking on the door.
0:20:23 > 0:20:24- It was a serious call.
0:20:25 > 0:20:27- Everything's shut.
0:20:27 > 0:20:29- I can hear a really low whistle.
0:20:29 > 0:20:31- Out the back?
0:20:32 > 0:20:34- Can you open these patio doors?
0:20:50 > 0:20:52- It seems alright, pal.
0:20:52 > 0:20:55- No footsteps on the grass, see?
0:20:55 > 0:20:59- His mother was in hospital - and his sister was away.
0:21:00 > 0:21:02- He was worried.
0:21:03 > 0:21:06- He called the police - to be on the safe side.
0:21:06 > 0:21:11- If there was someone in his garden, - we'd have arrested them.
0:21:12 > 0:21:13- What's your name?
0:21:14 > 0:21:15- WHISTLING
0:21:15 > 0:21:16- Is that the noise?
0:21:16 > 0:21:18- Is that the noise?- - I think so.
0:21:20 > 0:21:22- There we are, pal. No problem.
0:21:23 > 0:21:26- If there's anything else, - ring us back.
0:21:26 > 0:21:28- We know where you are now.
0:21:28 > 0:21:30- I was scared. I'm on my own as well.
0:21:30 > 0:21:33- I was scared. I'm on my own as well.- - You did the right thing, ringing us.
0:21:33 > 0:21:35- We're here to help.
0:21:35 > 0:21:38- A lot of people don't ring us...
0:21:38 > 0:21:43- ..because they know we're busy and - they don't want to waste our time.
0:21:44 > 0:21:47- That night, we came up - and checked everything.
0:21:48 > 0:21:51- He was then happy to be home alone.
0:21:51 > 0:21:52- Thanks a lot for coming out.
0:21:52 > 0:21:54- Thanks a lot for coming out.- - That's OK.
0:21:55 > 0:21:59- If the smallest thing - happened to my grandmother...
0:22:00 > 0:22:03- ..such as she heard a noise - outside the house...
0:22:03 > 0:22:07- ..although she couldn't see anyone - out there...
0:22:07 > 0:22:12- ..I'd like to think police officers - would arrive and be polite to her.
0:22:13 > 0:22:16- I hope they'd spend 20 minutes - talking to her...
0:22:17 > 0:22:20- ..or even half an hour, - if they had time.
0:22:21 > 0:22:24- Small things make a huge difference.
0:22:24 > 0:22:26- Helping someone is a good feeling.
0:22:27 > 0:22:31- Even if you only help a tiny bit, - it gives people faith in you...
0:22:31 > 0:22:35- ..and it restores your faith - and helps you carry on.
0:22:36 > 0:22:40- We deal with a lot of people - who you'd have to say are bonkers...
0:22:40 > 0:22:44- ..but we can sometimes help people - who really need help.
0:22:45 > 0:22:50- That night, the man needed - reassurance that everything was OK.
0:22:50 > 0:22:54- We went out there - and he went to bed feeling happy.
0:22:55 > 0:23:00- He knows if he needs the police, - he can call us and we'll be there.
0:23:04 > 0:23:07- The woman didn't want her partner - to be in trouble...
0:23:08 > 0:23:11- ..but he'll appear in court, - charged with assault.
0:23:12 > 0:23:16- Having found 350 pills in his home, - the owner was released on bail.
0:23:17 > 0:23:20- He also awaits his day in court.
0:23:23 > 0:23:27- Next time, a call which involves - the firearms team...
0:23:28 > 0:23:30- Armed police! Come to the door!
0:23:32 > 0:23:33- ..broken windows...
0:23:34 > 0:23:38- ..and an unfortunate case - of a man getting hammered.
0:23:53 > 0:23:56- S4C subtitles by Eirlys A Jones
0:23:56 > 0:23:56- .