0:00:00 > 0:00:00- Subtitles
0:00:00 > 0:00:02- Subtitles- - Subtitles
0:00:06 > 0:00:10- The police - often the first call - in an emergency.
0:00:12 > 0:00:15- On the front line - in the war against crime...
0:00:18 > 0:00:22- ..and in the battle - to protect the public.
0:00:22 > 0:00:25- I can't be on telly! - My granny will be upset.
0:00:26 > 0:00:27- Patience.
0:00:27 > 0:00:29- Patience.
0:00:29 > 0:00:30- Patience!
0:00:30 > 0:00:34- Our cameras had exclusive access - to the police in Swansea...
0:00:35 > 0:00:37- ..Neath, Port Talbot and the area...
0:00:39 > 0:00:43- ..as officers - respond to emergency calls.
0:00:43 > 0:00:46- You've got to laugh, - otherwise you cry!
0:00:47 > 0:00:49- Access all areas.
0:00:50 > 0:00:51- Hey! Get away!
0:00:52 > 0:00:57- Forget your preconceptions. - This is the reality of police work.
0:00:58 > 0:00:59- Who are you?
0:00:59 > 0:01:01- Who are you?
0:01:01 > 0:01:04- It's not always - about catching criminals.
0:01:05 > 0:01:08- It's going faster, honest to God!
0:01:08 > 0:01:10- It's hard to describe the job.
0:01:10 > 0:01:12- It's an absolute madhouse!
0:01:13 > 0:01:17- Welcome to the South Wales Police - Control Centre, Swansea.
0:01:18 > 0:01:21- Most of the time, - it's easier to phone the police.
0:01:21 > 0:01:23- Let them deal with it!
0:01:33 > 0:01:36- A total of 572 officers - work on this patch.
0:01:37 > 0:01:40- They police - an area of 316 square miles...
0:01:41 > 0:01:46- ..from Port Talbot to Gorseinon, - from the Gower to the Vale Of Neath.
0:01:46 > 0:01:49- South Wales Police. Can I help you?
0:01:49 > 0:01:52- In addition - to emergency response officers...
0:01:53 > 0:01:58- ..there are specialists like CSI, - Roads Policing, the dog squad...
0:01:58 > 0:02:02- ..tactical support - and the drugs squad.
0:02:03 > 0:02:08- They work hard to keep the streets - safe in difficult circumstances.
0:02:14 > 0:02:18- Huw Toghill and his partner respond - to the first call of their shift.
0:02:19 > 0:02:21- It's an unusual case.
0:02:22 > 0:02:24- It's a bit strange.
0:02:24 > 0:02:27- There's a bus - coming down from Cardiff...
0:02:27 > 0:02:30- ..and a man - at the back of that bus...
0:02:30 > 0:02:35- ..says he's a dangerous man - and he's wanted by the police.
0:02:39 > 0:02:41- First, we had to identify the man.
0:02:42 > 0:02:47- Fortunately, someone who was - at school with him recognized him.
0:02:51 > 0:02:56- That person told us the man didn't - look like the person he once knew...
0:02:56 > 0:02:59- ..and it was obvious - he had problems.
0:03:05 > 0:03:08- What has happened on the bus?
0:03:11 > 0:03:16- The reason we're speaking to you now - is a number of people on this bus...
0:03:16 > 0:03:20- ..have said you stood up, - waved your arms around...
0:03:20 > 0:03:24- ..and said you're dangerous, - a fugitive and a wanted man.
0:03:29 > 0:03:31- What have you got to say about that?
0:03:31 > 0:03:33- Did you do that?
0:03:36 > 0:03:37- Why was that?
0:03:39 > 0:03:41- Are you dangerous?
0:03:42 > 0:03:44- I just need to speak to somebody.
0:03:45 > 0:03:49- You need to speak to somebody - about the problems you've got.
0:03:49 > 0:03:51- I need to speak to my family.
0:03:51 > 0:03:55- I need to get home. - I'm trying my best to do that.
0:03:55 > 0:03:59- A lot of the calls we handle - sound bad, at first.
0:03:59 > 0:04:04- In this instance, it only took - a minute or two to become clear...
0:04:04 > 0:04:07- ..that the man - who stood up and shouted...
0:04:07 > 0:04:11- ..had personal issues - and mental problems.
0:04:15 > 0:04:19- He didn't harm anyone but he did - cause problems on the bus.
0:04:20 > 0:04:22- We just want to find out - what's going on.
0:04:24 > 0:04:26- If we can help you, we'll help you.
0:04:26 > 0:04:27- Is that alright?
0:04:27 > 0:04:29- Is that alright?- - Yes.
0:04:29 > 0:04:34- We could take him to the cells but - is that the best place for him? No.
0:04:34 > 0:04:38- If we can help people, - everyone's a winner.
0:04:44 > 0:04:46- Can you manage?
0:04:46 > 0:04:47- Have a seat over there.
0:04:48 > 0:04:52- How often do you deal with people - who have mental health problems?
0:04:53 > 0:04:55- I'd say it happens almost every day.
0:04:56 > 0:05:00- Is anyone helping you - with your depression?
0:05:00 > 0:05:03- Any doctors or nurses helping you?
0:05:03 > 0:05:04- Any doctors or nurses helping you?- - Nobody much, no.
0:05:04 > 0:05:06- Who are they then?
0:05:07 > 0:05:10- They shouldn't see the police.
0:05:10 > 0:05:13- We're there - every single day of the year.
0:05:22 > 0:05:24- It's difficult.
0:05:24 > 0:05:26- Their families ask us to help...
0:05:29 > 0:05:32- ..but all we can do - is take them to hospital...
0:05:33 > 0:05:35- ..or put in some referrals.
0:05:35 > 0:05:39- Really, doctors are the only people - who can help them.
0:05:42 > 0:05:47- They turn to the police because - they know we'll never walk away...
0:05:49 > 0:05:51- ..or turn our backs on them.
0:05:56 > 0:06:00- Police officers in this area - deal with over 3,000 calls...
0:06:01 > 0:06:04- ..relating to mental health problems - every year.
0:06:05 > 0:06:10- In Swansea, a man has called the - police over 70 times in two days...
0:06:10 > 0:06:14- ..threatening to harm officers - who work in the city centre.
0:06:15 > 0:06:20- Sergeant Phil Morgan and his shift - are en route to deal with the man.
0:06:21 > 0:06:27- He's been calling the control room - saying he'll shoot the helicopter...
0:06:28 > 0:06:30- ..with some sort of rocket.
0:06:31 > 0:06:37- He said there are drugs everywhere - and he'll kill some policemen.
0:06:39 > 0:06:40- A lot of hoax calls.
0:06:40 > 0:06:44- I believe - he does have mental health issues.
0:06:45 > 0:06:47- Let's find out what we have.
0:06:49 > 0:06:51- Arresting him won't be easy.
0:06:53 > 0:06:55- The last time he was arrested...
0:06:55 > 0:06:59- ..he came at a police officer - with a machete.
0:07:01 > 0:07:04- That's why - we called in the firearms team...
0:07:05 > 0:07:07- ..to help us arrest him.
0:07:10 > 0:07:13- The firearms unit - is trained to use taser guns...
0:07:14 > 0:07:17- ..and they're at the door, - ready to use them.
0:07:18 > 0:07:21- Armed police! Come to the door.
0:07:21 > 0:07:24- We don't know - what's inside that door.
0:07:25 > 0:07:29- We're entering the house - of a man who has a machete...
0:07:29 > 0:07:31- ..and who may have guns.
0:07:35 > 0:07:36- Come to the door now!
0:07:38 > 0:07:42- There's no need to use any arms. - The man has surrendered.
0:07:43 > 0:07:47- We're putting handcuffs on you - for your safety and our safety.
0:07:56 > 0:07:58- Public nuisance.
0:07:58 > 0:08:03- I have boys from London, Manchester, - Leeds and Birmingham in Swansea.
0:08:03 > 0:08:08- Well armed, well organized. - No prints, no DNA, no photos.
0:08:08 > 0:08:12- You'll have nothing. Mark my words.
0:08:12 > 0:08:18- All of you in Swansea Central will - be shot like dogs in the street.
0:08:18 > 0:08:21- He can't carry out - any of those threats.
0:08:22 > 0:08:24- He's just talking rubbish.
0:08:25 > 0:08:30- Judging by what he's coming out with - it's clear he need help.
0:08:35 > 0:08:39- He was interviewed the next morning - and he apologized.
0:08:41 > 0:08:45- He said something like, - "I'm sorry for wasting your time."
0:08:45 > 0:08:48- That was the best result - we could possibly have.
0:08:54 > 0:08:59- We've had a call about a business - premises which is being burgled.
0:08:59 > 0:09:03- They have some sort of CCTV, - so they know there's someone there.
0:09:04 > 0:09:08- We've been told - to take a silent approach.
0:09:08 > 0:09:10- Sshh!
0:09:10 > 0:09:11- Sshh!- - Silento approachio!
0:09:14 > 0:09:19- Gavin Williams and his partner - don't reach the business premises...
0:09:19 > 0:09:24- ..because an emergency call - demands their urgent attention.
0:09:25 > 0:09:29- A police officer has pressed - their emergency button.
0:09:29 > 0:09:33- That means she's in trouble - and needs urgent backup.
0:09:36 > 0:09:40- If a police officer - presses their emergency button...
0:09:40 > 0:09:42- ..it means they're in real danger.
0:09:43 > 0:09:46- You usually have no idea - what's happening.
0:09:46 > 0:09:51- All you know is one of - your colleagues is in trouble.
0:09:52 > 0:09:56- There's an orange button - on every police officer's radio.
0:09:57 > 0:10:01- It enables them to cut across - the radio and call for help.
0:10:01 > 0:10:04- It's one of the worst calls we have.
0:10:04 > 0:10:08- We now know one of our colleagues - needs help urgently.
0:10:08 > 0:10:12- When the button's pressed, - it opens up all the channels.
0:10:12 > 0:10:16- You hear what's happening - and you know someone needs help.
0:10:17 > 0:10:19- Panic. It's the same every time.
0:10:20 > 0:10:24- The adrenalin surges - and it goes through the roof.
0:10:24 > 0:10:29- No matter where you are, - if you press it, everyone comes.
0:10:29 > 0:10:30- .
0:10:33 > 0:10:33- Subtitles
0:10:33 > 0:10:35- Subtitles- - Subtitles
0:10:36 > 0:10:37- We've just had a call.
0:10:38 > 0:10:41- One of our colleagues - pressed the emergency button.
0:10:42 > 0:10:44- That officer needs urgent help.
0:10:47 > 0:10:50- Two police officers are in trouble - in a house in Neath.
0:10:51 > 0:10:56- They tried to stop a noisy party - and someone attacked them.
0:10:56 > 0:11:00- Pressing the button on their radio - has summoned urgent help.
0:11:01 > 0:11:04- It's one of the worst calls - you can get...
0:11:04 > 0:11:08- ..when you hear your colleagues - are in need of help.
0:11:08 > 0:11:14- Unless you're on an important call, - you drop everything and go.
0:11:15 > 0:11:18- You go flat out - to get there and help.
0:11:26 > 0:11:31- Every officer in the area responded - and the situation was diffused.
0:11:31 > 0:11:35- However, the attack - has caused tension and shock.
0:11:37 > 0:11:39- Do you know what?
0:11:40 > 0:11:42- I want to ask you a question.
0:11:44 > 0:11:48- One partygoer is arrested for - breaking the conditions of his tag.
0:11:49 > 0:11:53- Tagging is a system which can secure - early release for prisoners.
0:11:54 > 0:11:59- The tag is used to electronically - monitor a person's every move.
0:12:00 > 0:12:03- There's a box in the house - and they must be near it...
0:12:04 > 0:12:07- ..between 9 at night and - 9 in the morning, or whatever.
0:12:08 > 0:12:11- He'd missed his curfew - by around a quarter of an hour.
0:12:12 > 0:12:15- Are you someone - who can have sex in public?
0:12:15 > 0:12:18- Why are you looking away from me?
0:12:18 > 0:12:22- I'm asking you a question, - you ****ing pig-ignorant ****!
0:12:23 > 0:12:25- Sorry about that! I do apologize.
0:12:25 > 0:12:28- **** off! You don't know nothing - about my life.
0:12:29 > 0:12:32- What's the worst name - you've been called?
0:12:34 > 0:12:36- They call me a pig.
0:12:36 > 0:12:40- They say, - "Oh, you were bullied in school!"
0:12:40 > 0:12:41- That's the classic.
0:12:43 > 0:12:46- Different versions - of the word 'pigs'.
0:12:48 > 0:12:49- I can smell bacon!
0:12:50 > 0:12:52- My favourite is Phil Mitchell.
0:12:52 > 0:12:53- My favourite is Phil Mitchell.- - I get called baldy.
0:12:54 > 0:12:58- That's baffling, because this is - my haircut of choice!
0:12:58 > 0:13:01- I'm often called a bald ****!
0:13:01 > 0:13:04- Some people comment on my weight!
0:13:04 > 0:13:06- Thanks for that!
0:13:07 > 0:13:09- People sing songs about pigs.
0:13:09 > 0:13:12- Bad little piggies, I smell piggies.
0:13:13 > 0:13:14- T***!
0:13:15 > 0:13:17- I get called a slag.
0:13:17 > 0:13:19- I also get called a ****.
0:13:19 > 0:13:20- I hate that word.
0:13:21 > 0:13:25- If it's a song I've never - heard before, it's entertaining...
0:13:26 > 0:13:28- ..but they have no imagination.
0:13:28 > 0:13:30- It's the same old song.
0:13:30 > 0:13:32- If you get upset...
0:13:32 > 0:13:37- ..about someone calling you a pig, - big nose, fatty or baldy...
0:13:37 > 0:13:39- ..this isn't the job for you!
0:13:43 > 0:13:47- Having reached the station, - the man is still performing.
0:13:47 > 0:13:50- A night in a cell to sober up - awaits him.
0:13:56 > 0:13:59- In the end, - I want my colleagues to be safe...
0:13:59 > 0:14:03- ..and I want offenders - to be locked up safely too...
0:14:03 > 0:14:05- ..where they can't hurt anyone else.
0:14:06 > 0:14:10- The main thing is we all go home - to our families unscathed.
0:14:17 > 0:14:19- PC Huw Toghill's shift - is nearly over...
0:14:20 > 0:14:24- ..but there's a report of eight - people brawling on a Neath street.
0:14:24 > 0:14:27- One of the men involved - has a hammer.
0:14:28 > 0:14:34- It's often the case that situations - change by the time you get there.
0:14:35 > 0:14:38- The information may be inaccurate - or misleading.
0:14:39 > 0:14:45- In this case, a man really had been - hit on the head with a hammer.
0:14:48 > 0:14:51- He's got a little cut - on the back there.
0:14:51 > 0:14:53- Do I need to wash it in saltwater?
0:14:53 > 0:14:57- I'll get you an ambulance, - to be on the safe side.
0:14:57 > 0:14:59- I don't want an ambulance.
0:15:00 > 0:15:04- Other people wouldn't consider - not making a complaint...
0:15:04 > 0:15:08- ..after being hit on the head - with a hammer!
0:15:08 > 0:15:13- Refusing to speak to the police - about it seems unbelievable...
0:15:13 > 0:15:15- ..but it happens a lot.
0:15:16 > 0:15:20- It's obvious what's happening here - is drug related.
0:15:20 > 0:15:22- It's probably about money.
0:15:23 > 0:15:27- He came out onto the street - and someone gave him a shock.
0:15:28 > 0:15:29- Have you seen the cut?
0:15:30 > 0:15:31- S4C?
0:15:32 > 0:15:33- We know him and he knows us.
0:15:34 > 0:15:39- The sooner we leave the area, - the sooner he can go back to work.
0:15:42 > 0:15:46- Most of the time, - they refuse to say a word.
0:15:47 > 0:15:51- The next step is an ambulance - to make sure he's alright.
0:15:51 > 0:15:54- He'll refuse - to get in the ambulance.
0:15:55 > 0:15:59- He was out cold for a few minutes, - so he needs an ambulance.
0:15:59 > 0:16:02- He needs to be checked - in hospital.
0:16:07 > 0:16:09- That's what you get - a lot of the time.
0:16:11 > 0:16:15- If you have no evidence either way, - nobody's happy.
0:16:16 > 0:16:21- If someone's hurt and they have - injuries, it recorded as an assault.
0:16:23 > 0:16:27- If nobody tells us what happened, - it becomes an undetected assault.
0:16:28 > 0:16:30- It affects our figures.
0:16:31 > 0:16:34- We turn up and they may not - even give us their name.
0:16:35 > 0:16:40- If they refuse to speak to us, - it's difficult for us to help them.
0:16:40 > 0:16:43- We must make sure - we write it up properly.
0:16:43 > 0:16:47- If it happens again, - or we're called back there...
0:16:47 > 0:16:50- ..we've done what we could - to help that person.
0:16:53 > 0:16:55- We can't do much.
0:16:55 > 0:16:59- He refuses to speak to us - about this and that makes it hard.
0:17:00 > 0:17:01- It happens a lot.
0:17:09 > 0:17:10- It's a daily problem.
0:17:11 > 0:17:15- People refuse to provide information - which could help the police.
0:17:16 > 0:17:20- In Morriston, PC Steffan Jones - expects more of the same.
0:17:21 > 0:17:26- We're going to the house of a woman - who says her windows were smashed.
0:17:26 > 0:17:30- They have problems with young people - in that area.
0:17:31 > 0:17:35- We're going to see what happened - and if they're still there.
0:17:35 > 0:17:40- It's not unusual for Steffan to deal - with a case which involves a child.
0:17:41 > 0:17:45- In 2012, over 500 under 18's - were arrested...
0:17:45 > 0:17:48- ..by South Wales Police - Western Division.
0:17:48 > 0:17:51- What's happened altogether now?
0:17:51 > 0:17:53- What's happened altogether now?- - I was upstairs, pottering about.
0:17:54 > 0:17:56- I heard a stone at the window.
0:17:56 > 0:17:59- When they came back, - there was four of them.
0:17:59 > 0:18:02- They went mad! - They did all the windows.
0:18:03 > 0:18:04- What's it all about?
0:18:05 > 0:18:07- They often won't pursue it.
0:18:08 > 0:18:12- They refuse to give us information - and get someone in trouble.
0:18:13 > 0:18:16- The community - would see them as a grass.
0:18:16 > 0:18:20- This was different and she was happy - to give us information.
0:18:20 > 0:18:23- Your back door has taken a pounding.
0:18:23 > 0:18:28- Are you willing to give a statement - and go to court over this?
0:18:30 > 0:18:32- Yes, I want the boys here.
0:18:36 > 0:18:39- We drove around - to see if they were still there.
0:18:40 > 0:18:43- I didn't see them - but Mark has good eyesight...
0:18:44 > 0:18:47- ..and he spotted them - walking down the street.
0:18:48 > 0:18:52- The other boys ran, but the boy - we wanted to talk to stopped.
0:18:53 > 0:18:56- The boy under suspicion - is only 15 years old.
0:18:58 > 0:18:59- What have I done?
0:18:59 > 0:19:00- What have I done?- - Smashed a few windows.
0:19:00 > 0:19:03- No, I haven't! My name's not ****.
0:19:03 > 0:19:06- You just told me your name was ****!
0:19:06 > 0:19:07- You're pinching me!
0:19:07 > 0:19:10- Some of them - have vivid imaginations.
0:19:10 > 0:19:15- Luckily, they can't remember - the last lie they told.
0:19:15 > 0:19:18- If they did, we wouldn't catch - half the people we do!
0:19:20 > 0:19:21- Calm down, please!
0:19:21 > 0:19:23- No! I swear!
0:19:23 > 0:19:25- Baby!
0:19:25 > 0:19:27- Turn that camera off, please!
0:19:27 > 0:19:29- No, I swear!
0:19:29 > 0:19:32- The boy continues to deny - his true identity...
0:19:32 > 0:19:37- ..but his girlfriend makes the - mistake of shouting out his name.
0:19:38 > 0:19:43- Steffan and Mark now have proof - they've caught the right boy.
0:19:43 > 0:19:45- I'm going to **** myself!
0:19:45 > 0:19:48- You'll be locked up longer - if you carry on shouting!
0:19:48 > 0:19:50- We'll search you down there.
0:19:50 > 0:19:53- Baby, I can't do nothing! I'm sorry!
0:19:57 > 0:20:02- Once he was in the van and on - his way to custody, he calmed down.
0:20:02 > 0:20:06- Once these boys realize what - they've done, they start to cry.
0:20:07 > 0:20:10- You can get that reaction from them.
0:20:16 > 0:20:20- A lot of them grow up, from the age - of eight, nine and ten...
0:20:20 > 0:20:24- ..and all they see is the police - coming to their house.
0:20:24 > 0:20:27- All they see - is their friends being arrested.
0:20:27 > 0:20:30- They think it's great. No problem.
0:20:30 > 0:20:32- The doesn't faze them.
0:20:32 > 0:20:35- Being arrested - is part of their childhood.
0:20:37 > 0:20:38- Don't push now.
0:20:40 > 0:20:44- Things were different - when I was growing up.
0:20:45 > 0:20:49- If we saw a policeman, we crossed - the road and got out of his way.
0:20:49 > 0:20:51- That's what happened.
0:20:51 > 0:20:55- These days, they're happy - to have a chat or shout at us...
0:20:55 > 0:20:57- ..or give us the middle finger.
0:20:59 > 0:21:01- Do you want to see your mum?
0:21:01 > 0:21:03- Tidy? No messing about?
0:21:06 > 0:21:09- The threat of mam or dad - is worse than our threat.
0:21:09 > 0:21:12- You hope you can help them learn.
0:21:13 > 0:21:16- You sometimes see - they're quite innocent...
0:21:16 > 0:21:21- ..then you see them start to do - little things and think, "Oh, dear!"
0:21:21 > 0:21:25- They don't see the fact - that it's a waste of a life.
0:21:26 > 0:21:28- You know?
0:21:29 > 0:21:35- Is it right to look at some children - and say there's no hope for them?
0:21:35 > 0:21:40- There are professional people - who had less than these children...
0:21:40 > 0:21:44- ..but they've really managed - to make something of their lives.
0:21:45 > 0:21:48- Quick enough to walk away, - weren't you?
0:21:53 > 0:21:54- Crying!
0:21:55 > 0:22:00- Some of them need an arm around them - and a bit of attention...
0:22:00 > 0:22:03- ..and what's just happened - is a moment of madness.
0:22:04 > 0:22:07- But some - are career criminals in the making.
0:22:07 > 0:22:12- Do you think your parents - want to come down Swansea custody...
0:22:12 > 0:22:14- ..and see you in cells?
0:22:15 > 0:22:16- Sympathy?
0:22:16 > 0:22:20- We don't have time - to be sympathetic, to be honest.
0:22:25 > 0:22:29- This was the first time the boy - had been arrested...
0:22:29 > 0:22:32- ..so he received a warning - this time.
0:22:33 > 0:22:37- PC Toghill took the boy who - was shouting home to his parents.
0:22:40 > 0:22:44- After a night in a cell, - the partygoer appeared in court...
0:22:44 > 0:22:47- ..to have - his tag conditions reassessed.
0:22:49 > 0:22:54- Next time, the police deal with - the problem of drunkenness...
0:22:55 > 0:22:59- ..the work done - by the forensic team...
0:23:00 > 0:23:02- ..and a big mystery in Pontardawe.
0:23:21 > 0:23:24- S4C subtitles by Eirlys A Jones
0:23:24 > 0:23:25- .