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0:00:06 > 0:00:11- Bangor's Ysbyty Gwynedd - is a busy yet homely place.
0:00:13 > 0:00:16- Its 530 beds and 3,500 staff...
0:00:16 > 0:00:21- ..serve the people - of North West Wales.
0:00:22 > 0:00:24- Every aspect of life is seen here.
0:00:25 > 0:00:29- Excitement at the Accident Unit, - joy at the Maternity Unit.
0:00:29 > 0:00:33- They treat sick children - and care for the elderly.
0:00:34 > 0:00:38- Operations, deaths and births...
0:00:38 > 0:00:41- ..cleaners, chefs, - maintenance workers...
0:00:42 > 0:00:44- ..and laughter.
0:00:44 > 0:00:47- This and more in Ysbyty Gwynedd.
0:01:03 > 0:01:08- At the Maternity Unit, midwife - Telaid Alaw begins a 12-hour shift.
0:01:09 > 0:01:11- Good morning! Are you OK?
0:01:12 > 0:01:15- Did you have a good night?
0:01:15 > 0:01:16- Yes, thanks.
0:01:17 > 0:01:20- This is Ysbyty Gwynedd's - Llifon Ward.
0:01:20 > 0:01:21- I'm a midwife.
0:01:22 > 0:01:25- I look after - the mothers and babies...
0:01:26 > 0:01:31- ..before and after birth.
0:01:31 > 0:01:34- Are you happy for me - to take a blood sample?
0:01:34 > 0:01:37- You had - a Caesarean section yesterday.
0:01:37 > 0:01:42- We need to ensure - the iron level isn't too low.
0:01:43 > 0:01:45- I'm attacking you from every angle!
0:01:46 > 0:01:50- I've wanted to be a midwife - since I was a little girl.
0:01:50 > 0:01:52- I can't pinpoint a reason why.
0:01:52 > 0:01:58- I never get bored, - because every day is different.
0:01:58 > 0:02:02- I meet and socialize - with different people.
0:02:03 > 0:02:05- It's brilliant and interesting.
0:02:08 > 0:02:09- How does that feel?
0:02:10 > 0:02:13- It's hard when - people are ill or it's busy.
0:02:13 > 0:02:18- If we could predict the onset - of labour we'd be a millionaires!
0:02:18 > 0:02:22- Either people come in together - or it's quiet.
0:02:22 > 0:02:24- That can be challenging.
0:02:25 > 0:02:27- Here's Jac. How are you, mister?
0:02:28 > 0:02:31- I'm just checking his colour.
0:02:32 > 0:02:37- I can be with a mother through - antenatal, the birth and postnatal.
0:02:37 > 0:02:41- The continuity of care is great.
0:02:41 > 0:02:44- It rarely happens, - but when it does, it's great.
0:02:45 > 0:02:47- I'll send these to the Labs.
0:02:47 > 0:02:51- Shout if you need anything. - Are you OK for pain relief?
0:02:56 > 0:03:02- Spiritual sustenance is another - vital service the hospital provides.
0:03:03 > 0:03:08- The Chaplaincy Centre - opened six years ago.
0:03:09 > 0:03:11- There was a chapel here...
0:03:11 > 0:03:15- ..but the Centre - has improved the service...
0:03:15 > 0:03:19- ..we can offer - the public and the hospital.
0:03:19 > 0:03:24- The Chaplaincy - fulfils the spiritual needs...
0:03:24 > 0:03:26- ..of the whole community.
0:03:27 > 0:03:33- It's a great advantage - that it's a multi-faith Centre.
0:03:33 > 0:03:37- Due to the nature of our society - in North Wales...
0:03:37 > 0:03:42- ..we have patients - who are Christians, Muslims...
0:03:43 > 0:03:45- ..Baha'is, Buddhists...
0:03:46 > 0:03:48- ..we never know who'll come in.
0:03:49 > 0:03:54- We respond to their needs - whoever they may be.
0:03:54 > 0:03:59- This Centre is an important place...
0:04:00 > 0:04:03- ..where we can respond - to those needs.
0:04:06 > 0:04:10- There is a crisis - of faith in the community.
0:04:11 > 0:04:14- Chapels and churches - are in decline.
0:04:14 > 0:04:16- Some have been forced to close.
0:04:17 > 0:04:19- But the hospital Chaplaincy...
0:04:20 > 0:04:23- ..has never been healthier - than it is today.
0:04:28 > 0:04:31- The theatre prepares - to treat a broken arm.
0:04:31 > 0:04:34- Arwel Elis Jones is in charge.
0:04:34 > 0:04:38- He makes sure - everything runs like clockwork.
0:04:38 > 0:04:42- ODP stands for Operating - Department Practitioners.
0:04:42 > 0:04:47- We're the only NHS staff who - are trained to work in the theatre.
0:04:48 > 0:04:50- First, - I check the anaesthetic machine.
0:04:51 > 0:04:53- It's central to everything we do.
0:04:54 > 0:04:57- It supplies oxygen - to keep the patient alive...
0:04:58 > 0:05:00- ..and gasses for him to sleep.
0:05:00 > 0:05:06- Recent research suggests that - keeping the patient warm is vital.
0:05:06 > 0:05:08- We use paper blankets.
0:05:09 > 0:05:12- It'll be put on the patient - from the chest down.
0:05:12 > 0:05:16- The surgeon needs access to operate.
0:05:16 > 0:05:19- We blow hot air into it - to keep him warm all the time.
0:05:20 > 0:05:22- He hasn't eaten since yesterday.
0:05:23 > 0:05:28- We need to maintain his body levels.
0:05:28 > 0:05:32- He'll be given a drip - which is also heated.
0:05:32 > 0:05:38- This heats the fluids - he'll receive during the operation.
0:05:38 > 0:05:40- It helps to keep him warm.
0:05:41 > 0:05:44- That's what we have to do.
0:05:51 > 0:05:55- The midwife cares - for the mother and baby.
0:05:55 > 0:05:57- At times, it can be painful.
0:05:57 > 0:06:03- This baby is six days old.
0:06:06 > 0:06:09- We offer a neonatal blood spot - screening test.
0:06:10 > 0:06:15- We'll draw blood - from the baby's heel.
0:06:15 > 0:06:21- We aim to identify - five rare conditions.
0:06:21 > 0:06:24- It isn't a nice part of the job.
0:06:24 > 0:06:26- BABY CRIES
0:06:26 > 0:06:30- I know, it's a hard life! - We'll hear a scream in a minute.
0:06:34 > 0:06:35- LOUD CRY
0:06:35 > 0:06:37- LOUD CRY- - Oh, poor thing!
0:06:41 > 0:06:45- I fill these four spots with blood.
0:06:48 > 0:06:52- You're strong. - That's not very good.
0:07:01 > 0:07:04- That'll do. It's all done.
0:07:04 > 0:07:07- You're not going to like me now.
0:07:12 > 0:07:17- What's this noise? - Let's take you back to Mam.
0:07:27 > 0:07:32- On the wards, Colin Lloyd Dixon - offers spiritual healing.
0:07:32 > 0:07:33- Every week...
0:07:34 > 0:07:39- ..we go around to ask patients - if they'd like to receive communion.
0:07:39 > 0:07:44- I come and give communion.
0:07:45 > 0:07:47- That's what we're doing.
0:07:48 > 0:07:52- I have a licence - to administer communion.
0:07:52 > 0:07:56- I've had it since - the early eighties.
0:07:57 > 0:08:02- Wynne was our vicar in St David's - and he knew I had a licence.
0:08:03 > 0:08:06- When he came here...
0:08:07 > 0:08:09- ..he asked me to help him.
0:08:11 > 0:08:14- I've been here for ten years.
0:08:14 > 0:08:19- The body and blood of Christ - keep you in eternal life, Amen.
0:08:22 > 0:08:26- The bread we use - is different from any UK hospital.
0:08:27 > 0:08:31- It's made for us in Kerala, India.
0:08:32 > 0:08:37- It's much thinner then the bread - we use in church.
0:08:37 > 0:08:40- Hospital patients - tend to have dry mouths.
0:08:41 > 0:08:44- They can't eat hard wafers.
0:08:44 > 0:08:50- They're made in a church in Kerala, - India.
0:08:51 > 0:08:54- God bless you and take care.
0:08:56 > 0:08:59- Patients feel better - after the communion.
0:09:00 > 0:09:02- It's something spiritual.
0:09:03 > 0:09:06- I think it helps them.
0:09:10 > 0:09:13- Help is at hand to take Jac home.
0:09:16 > 0:09:17- Are you OK?
0:09:18 > 0:09:22- Good news. - I've written everything down here.
0:09:22 > 0:09:25- Your community midwife - will take over.
0:09:25 > 0:09:29- We'll tell her - you're going home today.
0:09:29 > 0:09:34- That's for you, Rhian. You've - been no trouble at all, fair play!
0:09:34 > 0:09:40- You can have Mam back home - and take Jac back with you.
0:09:43 > 0:09:45- Do you want me to carry something?
0:09:47 > 0:09:50- It's incredibly rewarding.
0:09:50 > 0:09:54- It's lovely when - the working conditions are OK.
0:09:54 > 0:09:58- When we have the support, - it's a great job.
0:09:59 > 0:10:03- I'll let you out. Good luck.
0:10:04 > 0:10:06- See you! Ta-ra.
0:10:10 > 0:10:12- Another happy family has gone.
0:10:13 > 0:10:14- Job done!
0:10:23 > 0:10:27- After the break - - will the operation be a success?
0:10:27 > 0:10:30- Where does your prescription go?
0:10:30 > 0:10:35- Music for the patients, and - will Nel be able to go on holiday?
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0:10:40 > 0:10:40- Subtitles
0:10:40 > 0:10:42- Subtitles- - Subtitles
0:10:45 > 0:10:50- Some of the busiest hospital clinics - treat fractured bones.
0:10:51 > 0:10:55- Nel fell on her arm - in the school sports day.
0:10:56 > 0:11:00- She's fractured - one of the bones in her arm.
0:11:02 > 0:11:05- She's had the cast for a month.
0:11:06 > 0:11:11- We hope it'll come off today. - Why do you want to have it removed?
0:11:12 > 0:11:16- We're going to my uncle's - holiday home in America...
0:11:17 > 0:11:20- ..in Hilton Head, South Carolina.
0:11:20 > 0:11:23- I hope it comes off - so I can fly there.
0:11:29 > 0:11:31- Buddug Davies is in charge.
0:11:32 > 0:11:35- We aim to keep them informed.
0:11:35 > 0:11:38- If they've waited - for more than 40 minutes...
0:11:38 > 0:11:42- ..we explain to them - that the clinic is running late.
0:11:42 > 0:11:45- They can go for a cuppa.
0:11:45 > 0:11:49- People have gone - to Tesco before today!
0:11:51 > 0:11:54- I enjoy being here, it's busy.
0:11:55 > 0:11:57- I feel I give 100%.
0:11:58 > 0:12:01- They receive the best possible care.
0:12:01 > 0:12:03- Retirement next, wow!
0:12:07 > 0:12:10- The pharmacy - is the heart of the hospital.
0:12:10 > 0:12:13- It stores and distributes - the prescriptions.
0:12:14 > 0:12:17- Every prescription - faces a long journey.
0:12:17 > 0:12:20- Can I have the name and address, - please?
0:12:21 > 0:12:26- Every patient has a number - which we enter in the system.
0:12:26 > 0:12:30- The system knows everything - about the patient.
0:12:31 > 0:12:36- Once we enter the number, we can - prescribe all sorts of medicines.
0:12:37 > 0:12:42- Here's your ticket. - Thank you very much.
0:12:45 > 0:12:48- I'll take it to Team A - to be checked.
0:12:50 > 0:12:51- OK?
0:12:52 > 0:12:54- As the pharmacist...
0:12:54 > 0:12:57- ..I check - any potential side-effects...
0:12:57 > 0:13:02- ..and that it's - clinically and legally correct.
0:13:02 > 0:13:07- I'm checking it's OK - to go through to be dispensed.
0:13:11 > 0:13:13- I've picked up the TTO.
0:13:13 > 0:13:17- I'll make sure - its had a clinical check.
0:13:17 > 0:13:22- Catrin has signed it - so I can dispense it.
0:13:26 > 0:13:28- Robot is a vital team member.
0:13:29 > 0:13:34- It reads the code on the boxes - and sends them to the staff.
0:13:37 > 0:13:43- When I'm happy that everything - is OK, I sign it off.
0:13:43 > 0:13:45- It goes through again.
0:13:46 > 0:13:51- The ACT checker or the pharmacist - will check it again.
0:13:53 > 0:13:56- This is the final technical check.
0:13:56 > 0:14:01- We check everything matches, - that the directions are correct...
0:14:01 > 0:14:04- ..that the patient's name is right.
0:14:04 > 0:14:08- We ensure we dispense - what the doctor said.
0:14:10 > 0:14:12- Thank you very much.
0:14:17 > 0:14:19- From the doctors to the DJs.
0:14:19 > 0:14:22- Radio Ysbyty Gwynedd.
0:14:22 > 0:14:27- Welcome to Radio Ysbyty Gwynedd. - You're listening to the golden hour.
0:14:28 > 0:14:31- I've been here 26 years.
0:14:31 > 0:14:36- I enjoy the fact that people - remember what I've done for them.
0:14:36 > 0:14:39- A man said to me, - "You're the music man."
0:14:39 > 0:14:44- I can't sing to save my life - one - of the few Welshmen who can't sing!
0:14:45 > 0:14:50- But I play the music, and he'd - remembered from eight years ago.
0:14:50 > 0:14:56- And now here's the lovely - Meinir Gwilym with Gafael Yn Dynn.
0:14:56 > 0:15:01- The Welsh like sad songs.
0:15:02 > 0:15:06- Tony and Aloma's - Losing a Loved One is a favourite.
0:15:06 > 0:15:11- Also, David Lloyd singing - Beneath the Blue Slate and Flowers!
0:15:11 > 0:15:16- I don't quite understand it! - Old Shep is very popular.
0:15:16 > 0:15:19- When I go to the wards later...
0:15:19 > 0:15:22- ..someone will ask for - One Day At A Time.
0:15:23 > 0:15:26- That's a good song.
0:15:29 > 0:15:32- Sarah Wynn - is also a hospital presenter.
0:15:33 > 0:15:35- What's on tonight?
0:15:35 > 0:15:40- I've just played - David Guetta by Titanium...
0:15:40 > 0:15:43- ..and now I'm playing Brigyn.
0:15:43 > 0:15:49- If Sarah Wynn came around the wards - she'd raise people's blood pressure!
0:15:50 > 0:15:55- I send her home to put more clothes - on in case she catches a cold!
0:15:56 > 0:15:59- Sarah Wynn is our glamorous - Page Three Girl.
0:16:00 > 0:16:05- Sarah's songs are too hippy for me. - She loves them.
0:16:05 > 0:16:07- I'm sure the patients do, too.
0:16:08 > 0:16:11- I'm going around - the wards to get some requests.
0:16:12 > 0:16:15- Annes will be back by 7.30.
0:16:15 > 0:16:17- Cool, OK.
0:16:17 > 0:16:20- See you later. - Looking forward to it!
0:16:21 > 0:16:24- Monday nights were my first shifts.
0:16:24 > 0:16:28- I've also been on Fridays, but - it's been Thursdays for two years.
0:16:28 > 0:16:32- Derec and I have fun - every Thursday night.
0:16:32 > 0:16:35- It's nice to come here after work.
0:16:42 > 0:16:44- It's time for Nel to discover...
0:16:45 > 0:16:49- ..whether her arm is strong - enough to remove the plaster.
0:16:49 > 0:16:51- Take a seat.
0:16:52 > 0:16:55- You don't want another one?
0:16:56 > 0:16:58- Right!
0:17:02 > 0:17:04- If the plaster goes back on...
0:17:04 > 0:17:08- ..she can't fly to America - for her holidays.
0:17:14 > 0:17:16- And the other side.
0:17:22 > 0:17:26- I'm sure you'd like to wash it!
0:17:26 > 0:17:29- Are you sure - you don't want to keep this?
0:17:31 > 0:17:33- Let's get you washed.
0:17:34 > 0:17:37- Look how dirty it is!
0:17:52 > 0:17:55- The surgeons - are treating a patient's arm.
0:17:56 > 0:18:00- Arwel Elis Jones keeps an eye on - every aspect of the theatre's work.
0:18:01 > 0:18:04- The patient broke his arm - a year ago.
0:18:05 > 0:18:10- They usually strap the arm up...
0:18:10 > 0:18:13- ..and it heals itself.
0:18:14 > 0:18:16- But the bone has split.
0:18:17 > 0:18:20- The humerus - has gone up to the split.
0:18:21 > 0:18:24- It'll be pulled back and closed...
0:18:24 > 0:18:29- ..and a plate - will cover the two pieces.
0:18:54 > 0:18:58- Arwel's job isn't for the squeamish.
0:19:02 > 0:19:07- Most of what we see - on the floor is saline.
0:19:08 > 0:19:14- They use a syringe - to keep the bone clean.
0:19:17 > 0:19:21- There's nowhere for it to go - but on the floor.
0:19:22 > 0:19:24- It can get messy here.
0:19:28 > 0:19:31- The operation is a success.
0:19:37 > 0:19:39- I enjoy my job.
0:19:39 > 0:19:45- Not many people know about it.
0:19:45 > 0:19:50- It's an honour to play - a positive role in people's lives.
0:19:50 > 0:19:53- I wouldn't get that in a factory!
0:19:57 > 0:19:58- What's Nel's news?
0:19:59 > 0:20:01- She's moving it fine.
0:20:01 > 0:20:05- Do you know how we test - to see how strong you are?
0:20:08 > 0:20:11- What we do is there's - a special measure here.
0:20:12 > 0:20:16- If you squeeze that hard, - it'll give me a reading.
0:20:18 > 0:20:20- You do it on the good side first.
0:20:21 > 0:20:24- You know how strong you are?
0:20:27 > 0:20:31- Now let's do that - on the other side as well.
0:20:33 > 0:20:35- She's nearly there.
0:20:36 > 0:20:38- You need to get a bit stronger.
0:20:39 > 0:20:42- One side was 40 - and it's only 20 on this one.
0:20:42 > 0:20:45- I gather you are heading - on a holiday.
0:20:46 > 0:20:51- We're going to America, to - Hilton Head, next to South Carolina.
0:20:51 > 0:20:52- When is that?
0:20:52 > 0:20:54- When is that?- - Next week.
0:20:55 > 0:21:01- I'm quite happy - for her to be left out of plaster.
0:21:01 > 0:21:03- Well done.
0:21:03 > 0:21:05- Thank you so much. Nice seeing you.
0:21:05 > 0:21:07- Thank you so much. Nice seeing you.- - And you, too.
0:21:07 > 0:21:08- Thank you.
0:21:08 > 0:21:10- Thank you.- - Bye bye now. Have a good holiday!
0:21:13 > 0:21:15- Good news for Nel and her mother.
0:21:16 > 0:21:21- The arm has healed - and the American holiday is safe.
0:21:28 > 0:21:30- You're still here?
0:21:31 > 0:21:33- Haven't you got a home to go to?
0:21:33 > 0:21:37- No! I wish I could go home!
0:21:39 > 0:21:41- Time drags here.
0:21:41 > 0:21:47- I often start my programme - by saying the week has flown by.
0:21:49 > 0:21:51- But it hasn't for them.
0:21:51 > 0:21:53- They're here, day after day.
0:21:54 > 0:21:58- We want to make - their stay here pleasurable...
0:21:59 > 0:22:01- ..even for an hour or two a night.
0:22:02 > 0:22:06- We've reached Dulas Ward - to talk to a gentleman.
0:22:07 > 0:22:12- Is it true that - they named Llaneilian after you?
0:22:12 > 0:22:14- I expect so.
0:22:15 > 0:22:17- You were named after Llaneilian!
0:22:18 > 0:22:21- I thought - it was the other way round!
0:22:23 > 0:22:25- What song would you like?
0:22:25 > 0:22:28- Ychydig Hedd, Trebor Edwards.
0:22:29 > 0:22:31- It's a good song.
0:22:32 > 0:22:34- Thanks for the chat.
0:22:34 > 0:22:36- Hurry back!
0:22:38 > 0:22:38- Thank you.
0:22:38 > 0:22:40- Thank you.- - Thank you.
0:22:40 > 0:22:45- There are nights - when people don't want to listen.
0:22:46 > 0:22:50- But the hospital is - for people who are unwell.
0:22:51 > 0:22:55- Over the years, I've learnt - who to visit and who to avoid.
0:22:56 > 0:22:59- The secret is - not to outstay my welcome.
0:22:59 > 0:23:02- We try to cheer them up, if we can.
0:23:02 > 0:23:07- It doesn't work every time, - but we're happy with what we do.
0:23:09 > 0:23:12- On the last programme - of the series...
0:23:12 > 0:23:15- ..an injury at the Accident Unit...
0:23:16 > 0:23:20- ..cleansing blood in the Renal Unit, - opening the morgue door...
0:23:20 > 0:23:23- ..and welcoming a new arrival.
0:23:39 > 0:23:41- S4C Subtitles by Gwead
0:23:41 > 0:23:41- .