0:00:02 > 0:00:05All grandparents know that time with the grandchildren is precious.
0:00:05 > 0:00:08She loves coming to the park.
0:00:08 > 0:00:11She just likes being outdoors and playing and running around.
0:00:11 > 0:00:1490% of the time I'm shattered!
0:00:14 > 0:00:18- I'm falling!- Nanny's got you.- They don't like to leave Nanny alone.
0:00:18 > 0:00:21Even when Nanny has a break, "No, I want Nanny!"
0:00:21 > 0:00:23So sometimes it's hard to separate them.
0:00:23 > 0:00:28But a family tragedy has turned Sandra's life upside down.
0:00:28 > 0:00:31I've not just lost my daughter, I've lost my best friend.
0:00:31 > 0:00:34Sandra is looking after her grandchildren
0:00:34 > 0:00:36with the help of son Ziggy.
0:00:36 > 0:00:41She said, "Promise me that you'll be a role model to Deago and Ameira,"
0:00:41 > 0:00:42so that's what I try and do.
0:00:42 > 0:00:45But they're living on top of each other,
0:00:45 > 0:00:48crammed into a tiny two-up, two-down.
0:00:48 > 0:00:49It's just, like, small.
0:00:49 > 0:00:52I feel like I'm letting my daughter down,
0:00:52 > 0:00:55that I'm not giving them what they need, really.
0:00:55 > 0:00:59But now these amazing volunteers are coming to the rescue
0:00:59 > 0:01:02to give this family the space that they need...
0:01:02 > 0:01:04Come on!
0:01:04 > 0:01:06..to rebuild their lives.
0:01:06 > 0:01:09This is overwhelming, it really is.
0:01:10 > 0:01:13This may be one of the smallest houses we've ever taken on.
0:01:13 > 0:01:15The house is getting bigger already.
0:01:15 > 0:01:17Small house, big problems.
0:01:17 > 0:01:20That's basically the outside wall of the house. That's ridiculous.
0:01:20 > 0:01:23So we're going to use hugely talented professionals...
0:01:23 > 0:01:25- Get in there!- Did you accidentally drop your colour charts?
0:01:25 > 0:01:29..to turn this into a family home bursting with love.
0:01:29 > 0:01:33We have all the usual suspects. Mel Massey is our brand-new designer.
0:01:33 > 0:01:35We have just nine days to do the job.
0:01:35 > 0:01:38We put out a call to all the trades and suppliers of West Brom and said,
0:01:38 > 0:01:40"Come and help us," and nobody turned up...
0:01:40 > 0:01:42..other than this lot!
0:01:44 > 0:01:47This is DIY SOS: The Big Build!
0:02:05 > 0:02:07West Bromwich in the Midlands.
0:02:07 > 0:02:09Whee! Hold on tightly.
0:02:09 > 0:02:14Here, for 52-year-old grandma Sandra, family comes first.
0:02:14 > 0:02:15Yay! Is that high?
0:02:15 > 0:02:18And like most proud grandparents,
0:02:18 > 0:02:21she thinks the world of her two grandkids.
0:02:21 > 0:02:23Deago's quite a mummy's boy
0:02:23 > 0:02:27and quite an achiever, really, educationally.
0:02:27 > 0:02:29Five, six...
0:02:29 > 0:02:31Ameira's just full of energy.
0:02:31 > 0:02:35She never stops. She's just on the go all the time.
0:02:35 > 0:02:39Whee! She keeps me on my toes, she really does.
0:02:39 > 0:02:40Oh!
0:02:40 > 0:02:44Sandra knows the true value of family, having grown up in care.
0:02:44 > 0:02:47She's spent her adult life as a social worker,
0:02:47 > 0:02:50turning the lives around of hundreds of young people going through
0:02:50 > 0:02:54the care system. She even refers to them as her children.
0:02:56 > 0:02:57I still see my kids.
0:02:57 > 0:03:00I can be in Asda and they'll shout me and I'll think...
0:03:00 > 0:03:04And I have to look sometimes because they're married with children.
0:03:04 > 0:03:06- Yeah, higher.- Higher! I know!
0:03:06 > 0:03:11Alongside her social work, Sandra was bringing up her own family -
0:03:11 > 0:03:15her first-born, Crystal, and then Ziggy, who's now 19.
0:03:16 > 0:03:19My mum's amazing. She's probably, for me,
0:03:19 > 0:03:22one of the strongest people I know, being through everything she's
0:03:22 > 0:03:24been through and being able to look after me and my sister as well.
0:03:24 > 0:03:27Just being able to bring up some good kids.
0:03:27 > 0:03:29I think I'm a good kid.
0:03:30 > 0:03:31When my mum had work,
0:03:31 > 0:03:34my sister - she'd always be there to look after me.
0:03:34 > 0:03:35She had an impact on what I'd wear
0:03:35 > 0:03:37and how I'd look and things like that.
0:03:37 > 0:03:39Yeah, she taught me how to be cool.
0:03:40 > 0:03:44Crystal's character - really loving, really caring.
0:03:44 > 0:03:48She'd grab me and squeeze me and she always made me smile.
0:03:48 > 0:03:49Always.
0:03:50 > 0:03:54When Crystal had her own two children, Deago and Ameira,
0:03:54 > 0:03:57Sandra and Crystal remained as tight-knit as ever.
0:03:57 > 0:04:01There wasn't a day that passed that Crystal didn't see me
0:04:01 > 0:04:03or I didn't see Crystal.
0:04:03 > 0:04:06I'd be round her house, she'd come round to see me.
0:04:06 > 0:04:08We were very close.
0:04:09 > 0:04:12But four years ago, Crystal started to feel unwell.
0:04:13 > 0:04:18She'd been complaining about her back and her stomach,
0:04:18 > 0:04:22so they did an X-ray and she had bloods taken.
0:04:22 > 0:04:24Nothing seemed to be wrong.
0:04:24 > 0:04:28I never would've imagined, you know,
0:04:28 > 0:04:31what happened would've happened.
0:04:31 > 0:04:33After two years of pain and discomfort,
0:04:33 > 0:04:36Crystal was eventually admitted to hospital.
0:04:36 > 0:04:39We were waiting for tests...
0:04:40 > 0:04:43Her back was getting worse and they did the scan
0:04:43 > 0:04:47and that's when we were told.
0:04:47 > 0:04:53They told us that she had 48 hours to live, um, and...
0:04:59 > 0:05:03That was probably... one of the hardest times of my life,
0:05:03 > 0:05:06seeing my sister like that because I knew she was going to pass away
0:05:06 > 0:05:08and there was nothing I could do about it.
0:05:10 > 0:05:12Mm, yeah.
0:05:13 > 0:05:16And she died in my arms.
0:05:19 > 0:05:22Crystal had been diagnosed with advanced stomach cancer,
0:05:22 > 0:05:24which had spread to her spine.
0:05:24 > 0:05:28She died on the 15th of October 2015,
0:05:28 > 0:05:31after holding on for four weeks in hospital.
0:05:33 > 0:05:36She was just worried about her children
0:05:36 > 0:05:40and wanted to know that they would be OK
0:05:40 > 0:05:42and they'd grow up together...
0:05:44 > 0:05:46..and that I care for the children.
0:05:47 > 0:05:51She said, "Promise me you'll be a role model to Deago and Ameira,"
0:05:51 > 0:05:53so that'll never leave me.
0:05:53 > 0:05:55So that's what I try and do, I try and, you know,
0:05:55 > 0:05:58cos she made me promise her when she passed away.
0:06:00 > 0:06:03So, the children moved in with Sandra and Ziggy,
0:06:03 > 0:06:05into their tiny two-up, two-down,
0:06:05 > 0:06:08which was barely large enough for an adult and a teenager.
0:06:10 > 0:06:13Mimi, please get down before you hurt yourself.
0:06:13 > 0:06:17Now there's a growing family sharing this tiny space.
0:06:17 > 0:06:19There's nowhere to get away, be alone and grieve,
0:06:19 > 0:06:22let alone function on a daily basis.
0:06:24 > 0:06:27Downstairs, we don't even have a dining room
0:06:27 > 0:06:31to eat, cos it's just little.
0:06:31 > 0:06:32It's just, like, small.
0:06:33 > 0:06:36It's not easy for my mum. I think it's really stressful for my mum
0:06:36 > 0:06:39because she has to share the room with Deago and Mimi.
0:06:39 > 0:06:41- That tea is hot.- Yeah.
0:06:41 > 0:06:45It's uncomfortable for her because she has to sleep with Mimi,
0:06:45 > 0:06:48so she has to deal with that. It's just bad.
0:06:49 > 0:06:51Come on.
0:06:51 > 0:06:55At bedtime, it's difficult and just trying to settle her.
0:06:55 > 0:06:59Come on. She wakes up in the night, she disturbs Deago,
0:06:59 > 0:07:01so he then doesn't get any sleep.
0:07:01 > 0:07:04It's difficult, especially for him,
0:07:04 > 0:07:09and I feel like I'm letting my daughter down in that...
0:07:11 > 0:07:15..that I'm not, you know, giving them what they need, really.
0:07:16 > 0:07:20And that's why we're here, to keep a grieving family together,
0:07:20 > 0:07:25giving them the space they need to rebuild their lives.
0:07:25 > 0:07:26So, a real ball of energy?
0:07:26 > 0:07:31- Yeah.- Which in a tiny space must be...- It is. It's difficult.
0:07:31 > 0:07:34And what's it like for you being in the same room with her all the time?
0:07:34 > 0:07:36- Annoying.- Annoying.
0:07:36 > 0:07:38Is that what you just said - annoying?
0:07:38 > 0:07:40Is this what it's like all day?
0:07:40 > 0:07:42- Yeah.- Wow!
0:07:42 > 0:07:45- Yeah.- I need a wee!
0:07:47 > 0:07:50Ameira's loo break allows me a quiet word with Sandra.
0:07:50 > 0:07:52How can we make your life easier?
0:07:52 > 0:07:57I think for Deago to have a room, that would be, you know,
0:07:57 > 0:07:58the most important thing, really.
0:07:58 > 0:08:01But that leaves you with Ameira still in the room.
0:08:01 > 0:08:03- Yeah.- Without much sleep, by the looks of things.
0:08:03 > 0:08:07Yeah, but you know, I would manage that as best I can, you know,
0:08:07 > 0:08:09if Deago could have a bit of space.
0:08:09 > 0:08:12So if we can get one more room for Deago, that makes life a bit easier?
0:08:12 > 0:08:16Yeah, definitely. I'm really thankful because there's no way I could have
0:08:16 > 0:08:19- done it.- Let's wait and see what we can do first, shall we?
0:08:19 > 0:08:21- Do you want to come and meet them? - Yeah, yeah.
0:08:21 > 0:08:24- Family's outside, let's go outside. - OK. Thank you.
0:08:26 > 0:08:29Here they all are. Come and say hello.
0:08:29 > 0:08:31What a lovely looking bunch, aren't they?
0:08:31 > 0:08:34We're really appreciative of your time.
0:08:34 > 0:08:36It means so much to us.
0:08:36 > 0:08:39I didn't expect to bury my daughter.
0:08:39 > 0:08:43I didn't expect to be caring for my grandchildren full-time
0:08:43 > 0:08:45but, you know, anything you can do,
0:08:45 > 0:08:48anything at all, we'll be extremely grateful.
0:08:48 > 0:08:50Thank you. Thank you. See you later.
0:08:56 > 0:09:00With just nine days to turn around this family's life,
0:09:00 > 0:09:03it's time to get cracking. We may as well get you all in there and get started.
0:09:03 > 0:09:05No, we're not charging into this one.
0:09:05 > 0:09:08- Why not?- We're just going to take it nice and steady because this here is
0:09:08 > 0:09:10a timber-frame build that isn't very stable at the moment
0:09:10 > 0:09:13because we've taken the side wall out. We're going to open it up
0:09:13 > 0:09:15and there's going to be quite a bit of movement.
0:09:15 > 0:09:17It's a bit like yourself - it's a little bit wobbly.
0:09:19 > 0:09:20- How wobbly?- Very.- Is it?
0:09:20 > 0:09:23Bit rude, that. And the dodgy wall isn't the half of it.
0:09:23 > 0:09:27First thing we're doing is putting a timber-frame extension up, right?
0:09:27 > 0:09:30- Yes.- Am I wrong in thinking that I can't see a timber-frame extension
0:09:30 > 0:09:32- anywhere?- You're absolutely bang on.
0:09:32 > 0:09:35- Where is it?- Somewhere on the M6. - Right.
0:09:35 > 0:09:37Going well, this, isn't it?
0:09:37 > 0:09:41We're having to approach this tiny big build the way we always approach
0:09:41 > 0:09:44Billy - slowly and with caution.
0:09:45 > 0:09:48This little house has already caused us a few headaches.
0:09:48 > 0:09:52To prepare for the extension, we've had to underpin the foundations,
0:09:52 > 0:09:55undertake major drainage works
0:09:55 > 0:09:58and carefully remove the gable end, brick by brick.
0:10:00 > 0:10:03- This is dodgy, look. - They're ALL dodgy.
0:10:04 > 0:10:09Can you all hear me? The stairs are really dangerous at the moment, OK?
0:10:09 > 0:10:10Really? What else can go wrong?
0:10:10 > 0:10:13Mate, in the nicest possible way, you standing on them saying,
0:10:13 > 0:10:15"Don't get too many people on the stairs," is putting
0:10:15 > 0:10:18too many people on the stairs. And although you're small,
0:10:18 > 0:10:21you're incredibly dense for your size, so too much weight...
0:10:21 > 0:10:23- Heavy.- No, dense, cos if you're small and heavy,
0:10:23 > 0:10:26that means you must be denser than the rest of us.
0:10:26 > 0:10:28- Talking of dense...- Oh!
0:10:29 > 0:10:31..what are the others up to?
0:10:31 > 0:10:34Challenges of the day. Mainly access.
0:10:34 > 0:10:37So the neighbours have kindly let us use their driveway
0:10:37 > 0:10:40so we can get into the back garden.
0:10:40 > 0:10:42People are generally quite wonderful.
0:10:43 > 0:10:45I wouldn't do it for my neighbours, no.
0:10:45 > 0:10:47Course I would!
0:10:47 > 0:10:50He's not joking. Jules declares war on the garden.
0:10:50 > 0:10:53We've already won our battle with the staircase.
0:10:54 > 0:10:56Yeah, that's it, let's have that away.
0:10:56 > 0:10:59You know what's nice about it is the house is getting bigger already.
0:11:00 > 0:11:03Did I mention it's one of the smallest houses
0:11:03 > 0:11:06we've ever worked on? This build is going to be tricky,
0:11:06 > 0:11:08but our new designer Mel Massey
0:11:08 > 0:11:11has done loads of designery stuff before.
0:11:11 > 0:11:13Look, here's some Mel made earlier.
0:11:13 > 0:11:16Not bad, eh?
0:11:16 > 0:11:18Where do designers go to buy their clothes?
0:11:18 > 0:11:22- Because the trouser end is all right...- I've got good...- The trouser end and boot, very good.
0:11:22 > 0:11:27- Top end...- I have to bring a little bit of glamour and design to this
0:11:27 > 0:11:29- building site. - But from the 18th century?
0:11:29 > 0:11:31Well, I just thought I would cover up, you know,
0:11:31 > 0:11:33can't be too, you know?
0:11:33 > 0:11:35Lace. I mean, when one thinks, "I'm going to a building site today,"
0:11:35 > 0:11:38is lace the automatic thing that comes the mind?
0:11:38 > 0:11:39- It certainly is.- Is it?
0:11:39 > 0:11:42Coming to DIY SOS on these grand-scale builds,
0:11:42 > 0:11:45- how nerve-racking is that?- I've been warned YOU'RE quite hard work.
0:11:45 > 0:11:46- Have you really?- Yes! - Have you really?
0:11:46 > 0:11:48- I heard...- That I give designers a hard time?
0:11:48 > 0:11:50- That I have to charm you. - Is that how it is?
0:11:50 > 0:11:52Really? Anything else?
0:11:52 > 0:11:55I mean, it's a huge build in terms of the number of people involved.
0:11:55 > 0:12:00- Small house, though.- Tiny house. - This is one of the smallest projects I've done, but if we can open it up,
0:12:00 > 0:12:03make it much more practical for Sandra and just give her her life back a bit.
0:12:03 > 0:12:06We're only adding two metres on the side and we're going to try and
0:12:06 > 0:12:09- turn that into four bedrooms? - Yeah.- I don't know.
0:12:09 > 0:12:11It's good to look good. It's good to be bijou,
0:12:11 > 0:12:15but they're going to be very well-designed space-saving ideas.
0:12:15 > 0:12:17And that is what it's all about,
0:12:17 > 0:12:20giving Sandra's family a more practical space to call home.
0:12:23 > 0:12:25So, downstairs will be open plan
0:12:25 > 0:12:27with a living room and kitchen
0:12:27 > 0:12:30looking out onto a low-maintenance garden.
0:12:30 > 0:12:34The new extension will house the dining area and the new staircase
0:12:34 > 0:12:38and the doorway, allowing us to turn the old porch
0:12:38 > 0:12:39into a handy downstairs loo.
0:12:39 > 0:12:43But it's on the second floor where the challenge really kicks in.
0:12:43 > 0:12:45You see, we're aiming to turn two bedrooms into four.
0:12:45 > 0:12:48The extension will house the new children's rooms
0:12:48 > 0:12:51and there'll be a family bathroom, but it's a tall order,
0:12:51 > 0:12:56considering we're only adding a 2.5m wide extension to the house.
0:12:56 > 0:12:59And here it is! I should be celebrating,
0:12:59 > 0:13:01but I'm still reeling from Mel's comment.
0:13:01 > 0:13:04What was she warned about, coming to join in?
0:13:04 > 0:13:06- Do you know what she was warned about?- I don't know.
0:13:06 > 0:13:08- Yeah, me!- No!
0:13:08 > 0:13:11No! And you seem shocked.
0:13:11 > 0:13:14- I AM shocked!- Genuine? - I am, honestly, yeah.
0:13:14 > 0:13:16I've always been very supportive of designers.
0:13:16 > 0:13:20What, at the end, when they reveal?
0:13:20 > 0:13:23In the middle, you might have a little bit to say to the designers
0:13:23 > 0:13:26- on the, you know...- I'm prepared for battle.- Good girl.
0:13:26 > 0:13:29I think everyone's beginning to pick on me.
0:13:29 > 0:13:33Our plan is for the timber-framed extension to be up by the end
0:13:33 > 0:13:37of the day. What are we adding on, about a third to the building?
0:13:37 > 0:13:40- We've done about 40% on this here. - It's about 40% extra building?
0:13:40 > 0:13:44- Yeah, yeah.- Wow!- You saw it, there's, like, where do you put those children?- Yeah, right.
0:13:44 > 0:13:46When I was chatting to her this morning, little 'un
0:13:46 > 0:13:49was wriggling away and I think she does that from morning till night,
0:13:49 > 0:13:51and in bed at night when she is sharing a bed with Nan!
0:13:51 > 0:13:55- It's like...- Oh!- Yeah. Sandra just never, ever gets any rest at all,
0:13:55 > 0:13:58so if we can squeeze two bedrooms in, that's magnificent.
0:13:58 > 0:13:59We hope, hopefully we...
0:13:59 > 0:14:01We WILL get two bedrooms in.
0:14:01 > 0:14:02We will get two bedrooms in.
0:14:02 > 0:14:04Yep, two extra bedrooms would be incredible,
0:14:04 > 0:14:08amazing, fantastic. Not that we're making a song and dance about it.
0:14:11 > 0:14:13He's just desperate for the toilet.
0:14:13 > 0:14:16That's how the whole dance system was invented, apparently.
0:14:16 > 0:14:18Just desperate for the toilet.
0:14:18 > 0:14:20Michael Flatley, desperate to go to the loo.
0:14:20 > 0:14:23- That's what it was. - I haven't got flatulence!
0:14:24 > 0:14:27Now, how's that old dozy Devon doughnut getting on?
0:14:27 > 0:14:31Come round, come round. Look, watch him scraping the top off here, look.
0:14:31 > 0:14:32It's like Time Team when they go,
0:14:32 > 0:14:37"Take an extra quarter of an inch off." Ah, mate, that hand has practised for years.
0:14:37 > 0:14:39- All right, darling?- Couldn't help noticing
0:14:39 > 0:14:41the little wrist action going on there.
0:14:41 > 0:14:44It's all, you know, it's all very precise stuff.
0:14:44 > 0:14:48Oh, yeah, you look at me and say,
0:14:48 > 0:14:51"That old dozy Devon doughnut driving that digger."
0:14:51 > 0:14:54That's what I said, actually, that's almost exactly, word for word, what I said.
0:14:54 > 0:14:57We've had a cracking morning's work on this little house.
0:14:57 > 0:15:00It's been gutted and new bits are even starting to go in.
0:15:00 > 0:15:03It's probably about time it threw us another curveball.
0:15:04 > 0:15:06That ring beam that comes across,
0:15:06 > 0:15:09that's basically held up with nails that are spiked in there.
0:15:09 > 0:15:11It's appalling - appalling.
0:15:11 > 0:15:15- Oh, that ring beam's not connected in there?- No, it's just sat on the upright.
0:15:15 > 0:15:19The timber frame of the original house wasn't built to today's
0:15:19 > 0:15:22higher standards, and the place is definitely looking wobbly.
0:15:22 > 0:15:24It's just ridiculous, isn't it?
0:15:24 > 0:15:27I don't know how they ever got away with doing this in the first place.
0:15:27 > 0:15:29Look, look, look, it's moving, look, look.
0:15:29 > 0:15:32Yeah, that's basically the outside wall of the house, that's ridiculous.
0:15:32 > 0:15:35That's why I'm slightly worried, because of the amount of movement.
0:15:35 > 0:15:38So we have to pause and make the structure safe
0:15:38 > 0:15:40before we do anything else.
0:15:40 > 0:15:43It will put us behind creating this new home,
0:15:43 > 0:15:46and Sandra's family desperately need this, according to Sandra's
0:15:46 > 0:15:48sister-in-law, Cara.
0:15:48 > 0:15:49So I was trying to...
0:15:49 > 0:15:52We managed to clear all the internal walls out of the building
0:15:52 > 0:15:54and ended up with just the shell of the building.
0:15:54 > 0:15:56- Yep.- And you could see the size of the house,
0:15:56 > 0:15:59which is not a great deal bigger than a standard garage.
0:15:59 > 0:16:01It's absolutely tiny.
0:16:01 > 0:16:04- And there's four of them in there? - Four of them in there.- And she's been living in a room with...?
0:16:04 > 0:16:08Ameira was in the bed with Sandra and she had a camp bed at the side
0:16:08 > 0:16:11that we managed to squeeze in for Deago.
0:16:11 > 0:16:13Not ideal, not ideal at all.
0:16:13 > 0:16:15The stress of the thing was massive.
0:16:15 > 0:16:17And then to take on this and not to get a break,
0:16:17 > 0:16:20and for Sandra not to get an opportunity
0:16:20 > 0:16:24- to breathe or sleep or recover, or...- Grieve.- Or grieve.
0:16:24 > 0:16:27- That's a very good point. - It was just intense from day one.
0:16:27 > 0:16:31I mean, she took her daughter to hospital, her daughter was sick,
0:16:31 > 0:16:34and a week later she was told that she had 48 hours to live.
0:16:34 > 0:16:38I still can't get my head around how you cope with that and how you tell
0:16:38 > 0:16:42the children. No child should ever have to say goodbye to their mother.
0:16:43 > 0:16:45I still can't get my head round that bit.
0:16:45 > 0:16:48- We can't mend that, but we can certainly make life a little more comfortable for them.- Yep.
0:16:51 > 0:16:53Over the last 22 months,
0:16:53 > 0:16:56the family have struggled to come to terms with the loss of a sister,
0:16:56 > 0:16:58a daughter and a mother.
0:17:00 > 0:17:02Still got all the flowers.
0:17:02 > 0:17:07Deago, I used to have to hold him at night and rock him to sleep,
0:17:07 > 0:17:09because he would kick the walls.
0:17:09 > 0:17:12He basically blamed me.
0:17:12 > 0:17:16I'm Crystal's mum, and I shouldn't have let her die.
0:17:18 > 0:17:23And that's sort of how he felt for a good time.
0:17:24 > 0:17:28Ameira, I've not used the word "death".
0:17:28 > 0:17:32I try and deal with that by saying, "Mummy's with the flowers," and,
0:17:32 > 0:17:34"Mummy's in your heart."
0:17:34 > 0:17:37The conception of death for her is difficult.
0:17:39 > 0:17:42I've not just lost my daughter, I've lost my best friend.
0:17:44 > 0:17:48And sometimes I just want to pick up the phone,
0:17:48 > 0:17:51or go and see her, and I can't.
0:17:51 > 0:17:55So having the children, I know that I have to get up every day,
0:17:55 > 0:17:57I have to make sure that they're OK.
0:17:57 > 0:18:02If the children are happier, then I...
0:18:02 > 0:18:04..will be happier - for them.
0:18:10 > 0:18:14So we're hoping to take the stress off Sandra a little
0:18:14 > 0:18:16by creating an environment
0:18:16 > 0:18:19in which the family can function as a proper family.
0:18:19 > 0:18:21Right, we happy?
0:18:21 > 0:18:24But getting the house structurally sound is proving a bit of a palaver.
0:18:24 > 0:18:25Fingers!
0:18:25 > 0:18:28Give it a little tap, you've got to persuade her, that end.
0:18:28 > 0:18:30It's basically 10mm too long for the hole.
0:18:30 > 0:18:34- Yeah, but it's only 10mm one end! - It's only 10mm one end!
0:18:36 > 0:18:38So, with a bit of jiggery-pokery...
0:18:39 > 0:18:42..the house is stabilised with a hefty wooden beam
0:18:42 > 0:18:44to hold up the second floor of the gable end,
0:18:44 > 0:18:48with the help of more props than the Rugby World Cup.
0:18:48 > 0:18:52- Flippin' 'eck.- And at last, everyone can get back to the original plan.
0:18:55 > 0:18:58We've taken all the walls out up here and obviously we're extending out.
0:18:58 > 0:19:01But it's still very difficult to imagine how you're going to get
0:19:01 > 0:19:04- four bedrooms and a bathroom here. - Yes, the bedrooms,
0:19:04 > 0:19:06the two new bedrooms are going to be very small.
0:19:06 > 0:19:09But we are maximising those to make good storage.
0:19:09 > 0:19:11Boys bedroom, girls bedroom...
0:19:11 > 0:19:14- Grown-up bedroom? - Yes, and Ziggy bedroom.
0:19:14 > 0:19:17- Yeah.- He wants somewhere to store his trainers and Deago wants
0:19:17 > 0:19:19somewhere to put his socks.
0:19:19 > 0:19:22- Is that what they've said? - I know, that's what they said,
0:19:22 > 0:19:24- that's what they said.- Aww. - And Ziggy wants a bigger bed.
0:19:24 > 0:19:27So we're going to put a bigger bed in for him,
0:19:27 > 0:19:30- but with loads of storage underneath it.- OK.- That's what we've got to do.
0:19:31 > 0:19:34All Sandra has asked for is a downstairs loo.
0:19:34 > 0:19:37That's going in the front porch, which, like much of this house,
0:19:37 > 0:19:39has been pulled apart.
0:19:39 > 0:19:42Elsewhere, the plumbers have started their first fix,
0:19:42 > 0:19:46and so have the electricians, expertly guided by Billy(!)
0:19:46 > 0:19:48Yeah, go on, film it, film it!
0:19:48 > 0:19:50And the extension is taking shape,
0:19:50 > 0:19:53although not quite as quickly as we'd hoped.
0:19:53 > 0:19:57Well, it's been a great day. We've managed to clear all the walls out
0:19:57 > 0:20:01downstairs and the stairwell that was here isn't here any more.
0:20:01 > 0:20:03It's going to come into this part, the new extension,
0:20:03 > 0:20:05which is starting to look great too.
0:20:05 > 0:20:07On any normal building site, that would be a great day.
0:20:07 > 0:20:10The problem isn't downstairs.
0:20:10 > 0:20:13All our issues are in the top half of the building, where,
0:20:13 > 0:20:14through nobody's fault,
0:20:14 > 0:20:17we are a good deal behind where we'd like to be.
0:20:17 > 0:20:19- How far behind are we?- About a third of a day.- And have we got these boys
0:20:19 > 0:20:22- tomorrow?- No.- And have we got any chippies to replace them?- No.
0:20:22 > 0:20:24That's going to be interesting, isn't it?
0:20:24 > 0:20:26- Yeah.- We'll see you tomorrow. We'll work it out.
0:20:33 > 0:20:36Good morning! It's day two of the build.
0:20:36 > 0:20:38Our volunteers are on site at the crack of sparrows,
0:20:38 > 0:20:41removing the upstairs internal sidewall.
0:20:43 > 0:20:44Come on!
0:20:44 > 0:20:47But we still need an expert to help us build the extension roof
0:20:47 > 0:20:50and safely tie it into the house.
0:20:50 > 0:20:53So last night we didn't get the extension finished,
0:20:53 > 0:20:55so I had to make a quite important phone call.
0:20:55 > 0:20:58But my phone made a funny sound when I made the call,
0:20:58 > 0:20:59it went, sort of, "Beeeeeep!"
0:20:59 > 0:21:02So I realised the guy I was ringing was abroad.
0:21:04 > 0:21:07He flew back last night and he's going to cut the roof in for us.
0:21:07 > 0:21:10- All right, And!- All right?
0:21:10 > 0:21:12How you doing? And this is him, this is him!
0:21:12 > 0:21:15- Where were you when I phoned you last night?- Kos.
0:21:15 > 0:21:18- On the beach. - You were on the beach in Kos.
0:21:18 > 0:21:20- Yeah.- Amazing. - He asked me to come back early,
0:21:20 > 0:21:23so I left my wife and children in Kos and I've come back.
0:21:23 > 0:21:25But you are the roof-meister.
0:21:25 > 0:21:27Left his wife and children in Kos.
0:21:27 > 0:21:31- They're having a ball, I bet you. - They won't come back now, you watch.
0:21:33 > 0:21:36Andy may just have saved us from our own Greek tragedy.
0:21:38 > 0:21:40Mind you, we are a man down.
0:21:42 > 0:21:45Do you think he's looking a funny colour today, a bit ill?
0:21:45 > 0:21:48He's been backwards and forwards to the ablutions quite a lot.
0:21:48 > 0:21:52- You think it's the altitude?- Eh? - Well, we're not in Devon, are we?
0:21:52 > 0:21:55We've moved, we've driven like 200 and something, 170...
0:21:55 > 0:21:58- Not upwards, we haven't.- Yeah. It was uphill from Devon, innit?
0:21:58 > 0:22:01- Everywhere's uphill from Devon. - Devon to Scotland,
0:22:01 > 0:22:04- it's a gradient all the way.- No, heading north doesn't mean you're going uphill.
0:22:04 > 0:22:07Of course it does. Scotland's at the top, we're down the bottom.
0:22:07 > 0:22:09Yeah. I don't travel very well.
0:22:09 > 0:22:11Once you go past Exeter, that's it.
0:22:11 > 0:22:13Geography, innit?
0:22:13 > 0:22:15I don't think it is geography, no!
0:22:15 > 0:22:17I don't think it is geography.
0:22:17 > 0:22:21Despite the workload ahead, this lot are BEAMING.
0:22:21 > 0:22:25The second floor of the gable end is about to get the support it needs
0:22:25 > 0:22:28to allow us to tie in the new extension roof.
0:22:28 > 0:22:29On three.
0:22:29 > 0:22:31- Three...- Here we go.
0:22:35 > 0:22:38I guess the collective noun for a bunch of sawers must be a band.
0:22:38 > 0:22:42Band sawers. A band of sawers, band-a-sawers -
0:22:42 > 0:22:43sounds like a dinosaur!
0:22:44 > 0:22:47I got that one from Billy. Yep...
0:22:47 > 0:22:49There we go.
0:22:49 > 0:22:50Get in there!
0:22:53 > 0:22:55Today, I would like to get the roof on,
0:22:55 > 0:22:57felt and battened and the slates up onto it.
0:22:57 > 0:23:00Inside, I'd like to get all the stud work finished upstairs
0:23:00 > 0:23:02and all the door linings in place.
0:23:02 > 0:23:06If I can be there at the end of the day, that's us caught up again.
0:23:06 > 0:23:09I mean, he's not actually doing it, but it's only half of what we need to do.
0:23:09 > 0:23:12We also need to get the new downstairs extension wall up,
0:23:12 > 0:23:15and the old walls prepped for plastering, and the garden level,
0:23:15 > 0:23:18and the double glazing in, and sort the electrics,
0:23:18 > 0:23:20and complete the plumbing for the new heating system.
0:23:22 > 0:23:24I understand that you have a disagreement.
0:23:24 > 0:23:26About this smart thermostat.
0:23:26 > 0:23:30- Because someone's offered it us free...- Yes.- ..we think,
0:23:30 > 0:23:33"Oh, we'll have that," but they don't offer anyone installing it.
0:23:33 > 0:23:35He's offering installation and he's also...
0:23:35 > 0:23:38You might want to put a kettle on and make a cup of tea at this stage,
0:23:38 > 0:23:41because it sounds like this could go on for a bit of a while.
0:23:41 > 0:23:43..electricians do it...
0:23:43 > 0:23:46New designer, see, so not used to this to kind of conversation.
0:23:46 > 0:23:49Normally you speak to an electrician and say, "This is what we want,"
0:23:49 > 0:23:52and they do it. Not always the way with Bill, obviously.
0:23:52 > 0:23:54I don't think there's any sparky...
0:23:54 > 0:23:57- Do you not think...- There's always sparks involved when it comes
0:23:57 > 0:24:01- to wireless systems.- If people were spending time away from the home,
0:24:01 > 0:24:03with hospital visits and so on and so forth, and you go,
0:24:03 > 0:24:06"Oh, I forgot to put the heating down," then having the remote system
0:24:06 > 0:24:09is a really good idea. For this family, that's not an issue.
0:24:09 > 0:24:10OK, you've talked me round.
0:24:10 > 0:24:13- No...- I agree, I will not bring it up again.
0:24:13 > 0:24:15I bow to your superior knowledge.
0:24:16 > 0:24:19- They're hugging, the world's gone mad!- That frightens me.
0:24:19 > 0:24:21- What?- Designer hugging me.
0:24:21 > 0:24:23- Oh, really? - Usually they're hiding from me!
0:24:23 > 0:24:26Yes, well, it's all very odd, we've never had
0:24:26 > 0:24:28such an easy-going designer.
0:24:28 > 0:24:31Let's hope it continues, as we build this new home for Sandra,
0:24:31 > 0:24:32Ziggy and the kids.
0:24:33 > 0:24:36Like his mum, Ziggy believes in helping others -
0:24:36 > 0:24:40he's a volunteer mentor, assisting kids who are struggling at school.
0:24:40 > 0:24:43And he's a volunteer coach for a basketball team
0:24:43 > 0:24:44here in West Bromwich,
0:24:44 > 0:24:47where he brings Deago to help him channel his thoughts,
0:24:47 > 0:24:50his understandable anger and his grief.
0:24:50 > 0:24:54A lot of 19-year-olds are out, you know, partying, having a good time.
0:24:54 > 0:24:57At this particular time in your life, at 18, 19, you've had
0:24:57 > 0:24:59to really centre your time on the family again, haven't you?
0:24:59 > 0:25:02Yeah. So, if my friends want to go out, there's been many a times
0:25:02 > 0:25:04where they've been going out and I have to say,
0:25:04 > 0:25:07"I can't come out, I'm looking after Mimi and Dede."
0:25:07 > 0:25:09But they understand as well that my family's
0:25:09 > 0:25:11definitely my highest priority, because I love them
0:25:11 > 0:25:13and, you know, my sister wouldn't want anything else.
0:25:13 > 0:25:15And what did she say to you about the kids?
0:25:15 > 0:25:18Just kept telling me, make sure that I look after them
0:25:18 > 0:25:19and make sure that they're safe,
0:25:19 > 0:25:23and, "Make sure Deago grows up to be a man like you will be."
0:25:23 > 0:25:25That's a big thing, to have your sister ask you
0:25:25 > 0:25:27- to take on that responsibility, though?- Yeah.
0:25:27 > 0:25:30When it first happened, you know, it definitely hit Deago hard,
0:25:30 > 0:25:32and it definitely had... Like, he had issues at school, so...
0:25:32 > 0:25:35Around that time was the time where I was like, "Come play basketball."
0:25:35 > 0:25:38So I think the basketball really helped him, like it helped me,
0:25:38 > 0:25:41it just took his mind off things and gave him something to do
0:25:41 > 0:25:44where he's away from everyone else. Just play some sport.
0:25:44 > 0:25:46Let's talk about your mum,
0:25:46 > 0:25:47cos she says that she's lost her best friend.
0:25:47 > 0:25:49They were like an old married couple, honestly.
0:25:49 > 0:25:51Sometimes they'd be arguing,
0:25:51 > 0:25:53but sometimes they were just talking all the time,
0:25:53 > 0:25:56just like friends, really. Just loved each other.
0:25:56 > 0:25:58- How has she been since? - I can tell that she's struggling.
0:25:58 > 0:26:02It's definitely hard for her but she tries to put a brave face on for us.
0:26:02 > 0:26:05But I think she's doing a great job for them,
0:26:05 > 0:26:07and I think my sister would be proud of her
0:26:07 > 0:26:08and hopefully proud of me too.
0:26:08 > 0:26:11- I'm sure she'd be proud of you, mate.- Oh, thank you.
0:26:11 > 0:26:13You're doing a great job, and I'm sure that, for your mum,
0:26:13 > 0:26:16it's a huge deal to have you take some of that pressure off,
0:26:16 > 0:26:19and to have someone to help guide them through as well,
0:26:19 > 0:26:20which is going to be a big deal.
0:26:20 > 0:26:23She's climbed all kinds of mountains in her life, hasn't she?
0:26:23 > 0:26:25Yeah, she has. That's why she's very motivational for me.
0:26:25 > 0:26:28You know, she showed me never to give up and to keep going,
0:26:28 > 0:26:30so I've got to do the same thing.
0:26:30 > 0:26:32What a very impressive young man.
0:26:32 > 0:26:34Back at the build,
0:26:34 > 0:26:36we have a huge surprise in store for Ziggy and Deago.
0:26:36 > 0:26:39Alongside a dining area and play space for Ameira,
0:26:39 > 0:26:44we're building them their very own miniature basketball court -
0:26:44 > 0:26:47a place for Deago to come and deal with things.
0:26:47 > 0:26:50Billy used to play basketball, you know.
0:26:50 > 0:26:52Well, I had trials with the Harlem Globetrotters.
0:26:52 > 0:26:55- Did you?- Yeah, me and Meadowlark Melon,
0:26:55 > 0:26:58we was like that, who was going to be picked.
0:26:58 > 0:27:00And he beat me to it.
0:27:00 > 0:27:02He got all that fame and I didn't.
0:27:02 > 0:27:04Well, look at this, look where you are now.
0:27:04 > 0:27:07- Yeah, you don't see him like this, do you?!- No.
0:27:07 > 0:27:09By the end of the second day,
0:27:09 > 0:27:13you could almost see how the new upstairs layout is going to work.
0:27:13 > 0:27:15For the first time in nearly two years,
0:27:15 > 0:27:19Deago, Ameira and Sandra will have their own bedrooms,
0:27:19 > 0:27:22and it's all thanks to our amazing volunteers.
0:27:24 > 0:27:27- Are you enjoying yourself, fellas? - Yeah, loving it.
0:27:27 > 0:27:29What's your favourite thing so far?
0:27:29 > 0:27:30Learning new skills,
0:27:30 > 0:27:32learning everything and getting on with everyone,
0:27:32 > 0:27:34it's brilliant, making new friends.
0:27:34 > 0:27:36This is the best thing I've ever done in my life.
0:27:36 > 0:27:39- Is it really?- It's absolutely amazing, Nick, it really is.
0:27:39 > 0:27:41Why? Explain to people who haven't done one.
0:27:41 > 0:27:45It's just the feeling you get from doing this and helping out,
0:27:45 > 0:27:48and you meet these great guys who are working really hard,
0:27:48 > 0:27:49long hours for no money.
0:27:49 > 0:27:52But the pleasure we're getting out of it, it's fantastic, man!
0:27:52 > 0:27:55- I love it!- He loves it! NICK CHUCKLES
0:27:55 > 0:27:56I love the accent and the enthusiasm.
0:27:56 > 0:27:59You know, we're going to succeed here.
0:27:59 > 0:28:00Is that watertight now?
0:28:00 > 0:28:03- Yeah, it's lovely, isn't it? - Really?- Yeah.- So has he gone, then?
0:28:03 > 0:28:05- Who?- Andy.
0:28:05 > 0:28:07- Pah, long gone. Flew in from Greece...- Did the roof.
0:28:07 > 0:28:09..smashed the roof on, then the roofers turned up,
0:28:09 > 0:28:11felt and battened, they're coming back in the morning
0:28:11 > 0:28:14- and it'll be done by 12 o'clock tomorrow.- Lovely.
0:28:14 > 0:28:17Watch out, Thunderbird One's coming through, here we go.
0:28:17 > 0:28:18- All right?- Yeah. All right?
0:28:19 > 0:28:23Yes, we had a rocky start and, yes, we are still a little bit behind,
0:28:23 > 0:28:25but with our dedicated volunteers, and maybe a late shift,
0:28:25 > 0:28:28I reckon we can pull this all back.
0:28:28 > 0:28:31Are you boys staying on to have a "get ahead" night?
0:28:31 > 0:28:32Yes. So, tomorrow morning,
0:28:32 > 0:28:36the boarders can come in and joy themselves.
0:28:36 > 0:28:39- And do what? Join themselves? - Enjoy, enjoy themselves.
0:28:39 > 0:28:41Your words are getting worse, aren't they?
0:28:41 > 0:28:45No, they're... I just try and use bigger words and they don't work.
0:28:46 > 0:28:49As the flooring guys and electrician settle in for the night,
0:28:49 > 0:28:52I'm off to book Billy some elocution lessons.
0:28:52 > 0:28:53See you tomorrow.
0:28:55 > 0:28:57And here it is already! Ha-ha!
0:28:57 > 0:28:59Welcome to the great British summer.
0:28:59 > 0:29:02Still, it's not going to stop us.
0:29:02 > 0:29:04We've got the brickies working undercover, so that's all right -
0:29:04 > 0:29:06they should be able to get on OK.
0:29:06 > 0:29:07And the roofers?
0:29:07 > 0:29:09Well, they're not.
0:29:09 > 0:29:10Sorry, mate.
0:29:11 > 0:29:13Do you think I'm in the way?
0:29:13 > 0:29:15You see, we should be plasterboarding by now,
0:29:15 > 0:29:19but having so many trades in a tight space is slowing down the studwork.
0:29:21 > 0:29:24Downstairs, something else is being slow.
0:29:24 > 0:29:26Why's he in here with your plasterers?
0:29:26 > 0:29:27Because he's so ancient,
0:29:27 > 0:29:31he physically wants to drill the holes for the downlighters
0:29:31 > 0:29:33as the plasterboard goes up. Look, look.
0:29:33 > 0:29:37- Bill.- Yeah?- Why don't you wait until after they've done,
0:29:37 > 0:29:38and then go get the cables?
0:29:38 > 0:29:41The reason we don't do that is because they work at such a speed,
0:29:41 > 0:29:43sometimes cables get jammed.
0:29:43 > 0:29:45We've been doing this since day one
0:29:45 > 0:29:48and it's a safe, sure thing of getting all the cables through.
0:29:48 > 0:29:51But doesn't it get in the way of the plasterboarders a bit?
0:29:51 > 0:29:56They're happy to do it because they understand what the build's about.
0:29:56 > 0:29:58- How happy are you that he's in here? - Oh, ecstatic.
0:29:58 > 0:29:59THEY LAUGH
0:30:01 > 0:30:03The mood does feel super-positive today.
0:30:03 > 0:30:07You see, all these people are here to do something for Sandra,
0:30:07 > 0:30:09because she's a woman
0:30:09 > 0:30:11who has dedicated her life to helping others.
0:30:12 > 0:30:15Roxana is just one of hundreds of young people
0:30:15 > 0:30:17who have been touched by Sandra's kindness,
0:30:17 > 0:30:19as she went through the care system.
0:30:21 > 0:30:23- You know Sandra really well?- Yeah.
0:30:23 > 0:30:28I moved to Swan Lane, where she worked at, when I was 15, 16,
0:30:28 > 0:30:33and when I moved there I wasn't really interacting with the staff,
0:30:33 > 0:30:36because I'd been in care, I was in foster homes of my life.
0:30:36 > 0:30:38I think with Sandra, she brang me out of my shell
0:30:38 > 0:30:40and she pushed me to do more.
0:30:40 > 0:30:43I've never had someone to push me to go further in life.
0:30:43 > 0:30:46But Sandra, she's a good person, and she pushes you and she...
0:30:46 > 0:30:47I'm going to cry.
0:30:47 > 0:30:49- If Sandra hadn't have come into your life...- Yeah?
0:30:49 > 0:30:52..would life have been very different for you?
0:30:52 > 0:30:55I think so, yeah. If I didn't move to Swan Lane, I think so, yeah.
0:30:55 > 0:30:58And I genuinely mean that.
0:30:58 > 0:31:02- So she's made an amazing change for a lot of people?- Yeah, yeah.
0:31:02 > 0:31:07And Roxana isn't the only person on site who Sandra has helped.
0:31:07 > 0:31:10She used to be my social worker when I was in the children's home.
0:31:10 > 0:31:12- Is that right?- Yeah.- So she used to look after you then?
0:31:12 > 0:31:16Yeah, but this was like 25, just over 25 years ago now.
0:31:16 > 0:31:19She was a lovely woman, you know. She'd do anything for anybody.
0:31:19 > 0:31:22- So that's why you came down? Because...- Yeah.- ..it was her?
0:31:22 > 0:31:24- Pay her back a little bit? - Yeah, definitely.
0:31:24 > 0:31:26You see, Sandra is an amazing woman.
0:31:26 > 0:31:27With the new stairs in,
0:31:27 > 0:31:30it really feels like we're getting somewhere on this build.
0:31:30 > 0:31:31Here, drop it down.
0:31:31 > 0:31:33Which means Billy and I have a chance to escape.
0:31:37 > 0:31:38For the last two years,
0:31:38 > 0:31:43basketball has proved the perfect getaway for Ziggy and Deago.
0:31:43 > 0:31:45It's the one release they've had,
0:31:45 > 0:31:49and it's the place they come to de-stress and unwind.
0:31:49 > 0:31:52But we may be about to spoil all that.
0:31:52 > 0:31:54What do you think, they any competition?
0:31:56 > 0:31:57Yes.
0:31:58 > 0:32:01All right. Shall we go now then?
0:32:01 > 0:32:03I'll take the little one out, you take the big one out.
0:32:03 > 0:32:05Well, it's going to have to work that way, isn't it?
0:32:05 > 0:32:07- Yeah.- You ready?
0:32:09 > 0:32:11Guys! Can we join in?
0:32:12 > 0:32:15Yes, way back in the mists of 1963,
0:32:15 > 0:32:18Billy won a small plastic trophy at school
0:32:18 > 0:32:20for Most Unimproved Player.
0:32:20 > 0:32:22I'm hoping he's still got some moves.
0:32:26 > 0:32:27I think you can safely say...
0:32:28 > 0:32:30..he hasn't!
0:32:31 > 0:32:33You swapped over - you suddenly started marking the big one.
0:32:33 > 0:32:36You lost complete... You've got to stick with your man.
0:32:36 > 0:32:40VOICEOVER: I think we might have underestimated the competition here.
0:32:40 > 0:32:41I'm here, I'm here!
0:32:43 > 0:32:44Referee!
0:32:44 > 0:32:47- He just pushed it out of your hand. - But it's handball!
0:32:47 > 0:32:48Yeah, don't give up the day job, Bill!
0:32:52 > 0:32:53What happened?
0:32:53 > 0:32:55INAUDIBLE
0:32:55 > 0:32:57We haven't had an attack yet.
0:32:57 > 0:32:59An attack? I'm having a heart attack!
0:33:00 > 0:33:03Don't duck! What are you ducking for?
0:33:04 > 0:33:07Have you got your shirt on back to front?
0:33:07 > 0:33:08Am I playing the wrong way?
0:33:10 > 0:33:13So am I really a number nine?
0:33:13 > 0:33:15He really has got his shirt on back to front.
0:33:16 > 0:33:19Right, Billy Byrne, you have one ball to redeem yourself.
0:33:19 > 0:33:21Go!
0:33:21 > 0:33:23MUSIC: Ode To Joy
0:33:23 > 0:33:25Yeah!
0:33:25 > 0:33:28VOICEOVER: Believe it or not, that did actually happen.
0:33:29 > 0:33:30Here it is again.
0:33:32 > 0:33:34And hey up!
0:33:34 > 0:33:35Ha-hey!
0:33:35 > 0:33:37Yeah!
0:33:37 > 0:33:39I know it looks like I've swallowed a basketball,
0:33:39 > 0:33:40but I'm back in the gym!
0:33:42 > 0:33:44Back on site, we're over halfway.
0:33:44 > 0:33:47Deago's very own basketball court is taking shape.
0:33:48 > 0:33:50Hello!
0:33:50 > 0:33:52And check out the upstairs.
0:33:52 > 0:33:53Bedroom one, boarded.
0:33:55 > 0:33:59We have the master bedroom, which is a bit of a mixture of the old...
0:34:01 > 0:34:04..with the new. And if you'd like to reverse up...
0:34:04 > 0:34:07..this is bedroom three in here.
0:34:07 > 0:34:09And obviously not missing little Ameira's bedroom,
0:34:09 > 0:34:11over where the carpenters were.
0:34:11 > 0:34:14So there's your four bedrooms, bathroom,
0:34:14 > 0:34:17in that little tiny house that we walked into Tuesday morning.
0:34:17 > 0:34:18Day one.
0:34:18 > 0:34:21And they said it couldn't be done.
0:34:21 > 0:34:24Over the next 24 hours, it's a bit of a plastering party.
0:34:25 > 0:34:28Oh what a feeling, I'm plastering the ceiling!
0:34:28 > 0:34:29NICK LAUGHS
0:34:29 > 0:34:32It was like being in the room with Lionel, wasn't it?!
0:34:32 > 0:34:35Now, we can fit the bathroom and fully-equipped kitchen
0:34:35 > 0:34:37which will allow the family to function properly
0:34:37 > 0:34:39for the first time since the children moved in.
0:34:39 > 0:34:42This is all in now for the guy to come in and template.
0:34:42 > 0:34:43So all the bases are in.
0:34:43 > 0:34:46Electrics are dropping in while we're going along,
0:34:46 > 0:34:47so no problem. Easy peasy.
0:34:47 > 0:34:49- Like your style.- Yeah?
0:34:49 > 0:34:52Much of the furniture is being bespoke-built -
0:34:52 > 0:34:55a large seating area to allow the family to dine together.
0:34:55 > 0:34:59In the children's rooms, beds and storage are being handcrafted.
0:34:59 > 0:35:04And Mel's met up with Deago and Ameira to sort the finer details.
0:35:04 > 0:35:09If you could have anything in your bedroom, what would it be?
0:35:09 > 0:35:10Basketball.
0:35:10 > 0:35:12What about the windows?
0:35:12 > 0:35:15Mimi, if you could have anything in your bedroom, what would you have?
0:35:15 > 0:35:17- Flower.- A flower?
0:35:17 > 0:35:19Well, that shouldn't be too difficult.
0:35:19 > 0:35:20It's exciting!
0:35:22 > 0:35:25The community is continuing to come out in force
0:35:25 > 0:35:29to help create Sandra and her family a happy home.
0:35:29 > 0:35:31I can't knock down walls and build houses,
0:35:31 > 0:35:33so I might as well just make some cakes.
0:35:33 > 0:35:36Did you make this? Thank you very much.
0:35:36 > 0:35:37Thank you.
0:35:38 > 0:35:42And the family's loss is resonating with all of our volunteers.
0:35:42 > 0:35:45Many have come here with their own stories of pain and bereavement,
0:35:45 > 0:35:47and emotions are running high.
0:35:48 > 0:35:50My son is 47 now.
0:35:50 > 0:35:52And when he was 22, he contracted...
0:35:54 > 0:35:57..meningitis and, er...
0:35:59 > 0:36:02..I was told...he was going to die.
0:36:05 > 0:36:06So I said a lot of prayers...
0:36:08 > 0:36:10..promised a lot of things.
0:36:11 > 0:36:15One of them was that, one day, I would do a good deed.
0:36:15 > 0:36:16I've done my bit.
0:36:17 > 0:36:21Everyone here is doing their bit, and we're hoping that all these bits
0:36:21 > 0:36:25will come together to create something big and special
0:36:25 > 0:36:28for an inspiring family to be able to rebuild their lives.
0:36:34 > 0:36:37With only three days to go, everyone's surprisingly relaxed.
0:36:38 > 0:36:40That's a common barbel, that.
0:36:40 > 0:36:42Thing is, people just do the fish impression -
0:36:42 > 0:36:45- they're not being the fish.- No. - They're not being the fish.
0:36:45 > 0:36:47You have got to get the movement and...
0:36:47 > 0:36:49- And the drift and the current. - And the drift.
0:36:49 > 0:36:52You see, that's the key, the drift and the current.
0:36:52 > 0:36:55We've hauled in loads of volunteer decorators,
0:36:55 > 0:36:57the kitchen is pretty much in,
0:36:57 > 0:36:59the flooring's going down
0:36:59 > 0:37:01and Billy's electricians are finishing up.
0:37:01 > 0:37:02Kind of.
0:37:05 > 0:37:07Oh. There's no indication light.
0:37:07 > 0:37:09Could you see if the plug's turned on?
0:37:11 > 0:37:13- HE LAUGHS - It's not turned on, is it?- No.
0:37:13 > 0:37:16- Why isn't it turned on?- Because there's not a socket there.- Oh.
0:37:16 > 0:37:17THEY LAUGH
0:37:17 > 0:37:19No socket where there should be one.
0:37:19 > 0:37:22Hard to believe, isn't it? Billy's been doing this for 18 years.
0:37:22 > 0:37:23In other news, the downstairs loo...
0:37:23 > 0:37:25Oh!
0:37:25 > 0:37:27..and upstairs bathroom are coming along.
0:37:27 > 0:37:30And our very own Jules has officially been on Planet Earth
0:37:30 > 0:37:34for 47 years, and is still standing.
0:37:34 > 0:37:37- BOTH:- # Happy birthday to you-ah
0:37:37 > 0:37:42# Happy birthday to you-hoo
0:37:42 > 0:37:48# Happy birthday, dear Julian
0:37:48 > 0:37:56# Happy birthday to you-ou-ou-ou-ou! #
0:37:56 > 0:37:57Whoo!
0:37:57 > 0:38:00- Happy birthday!- Thank you.
0:38:00 > 0:38:01- Did you think we'd forget?- Yeah. - Yeah.
0:38:01 > 0:38:03Well, I think you did forget.
0:38:03 > 0:38:05Thanks, guys. Thanks for the thought.
0:38:05 > 0:38:07- Did you have the top of that bun? - Yeah, I did.
0:38:07 > 0:38:08You don't want any more than that.
0:38:08 > 0:38:10It's bad for you. Keep you up all night long.
0:38:10 > 0:38:12Anyway, you haven't got time for tea.
0:38:12 > 0:38:14- Well done, Jules.- Thanks.
0:38:14 > 0:38:16Yup, still standing and not condemned.
0:38:16 > 0:38:18We almost have a basketball court, you know,
0:38:18 > 0:38:21and with a stack of volunteers stacking up the paving,
0:38:21 > 0:38:25I'm wondering if we may even pull this one in ahead of schedule.
0:38:25 > 0:38:28Look at this go down. Look, it's amazing.
0:38:28 > 0:38:29The speed that it's going down.
0:38:29 > 0:38:31- Are we winning?- Yeah, we seem to be doing all right.
0:38:31 > 0:38:33We're doing well indoors.
0:38:33 > 0:38:35I think we're going to have three bedrooms ready to dress tonight.
0:38:35 > 0:38:38The screen's going in up the back. The blinds are going in.
0:38:38 > 0:38:41- It's pretty good, actually.- Yeah.
0:38:41 > 0:38:43Who'd have thought it? After that rocky start,
0:38:43 > 0:38:46it looks like we're actually going to finish this with time to spare.
0:38:46 > 0:38:49The mood on site is one of happiness, togetherness,
0:38:49 > 0:38:50even euphoria.
0:38:50 > 0:38:54What could possibly hold us up now?
0:38:54 > 0:38:55THUNDER RUMBLES
0:38:55 > 0:38:57Well that could, yeah, to be fair.
0:38:57 > 0:39:01They said it was going to rain. We didn't believe them.
0:39:01 > 0:39:02But it is.
0:39:02 > 0:39:04This is a disaster for us.
0:39:04 > 0:39:06- Absolute disaster, isn't it? - Mm, yeah.
0:39:06 > 0:39:08But the trouble is we can't lay the driveway
0:39:08 > 0:39:10and we can't finish off the garden.
0:39:10 > 0:39:12On the upside, when you have a cup of tea,
0:39:12 > 0:39:14it fills up as you're drinking it, which is quite good.
0:39:14 > 0:39:16- Endless tea.- Yeah.
0:39:16 > 0:39:18No, it's not good. Not good.
0:39:18 > 0:39:23And we will all be gutted if we're unable to finish this build on time.
0:39:23 > 0:39:25Everyone has worked so hard to create a new home
0:39:25 > 0:39:27for Sandra and her family.
0:39:27 > 0:39:31A space where she can keep Crystal's memory alive.
0:39:31 > 0:39:33We get to meet you, we get to meet Ziggy,
0:39:33 > 0:39:36- we get to meet the kids, obviously. - Yeah, yeah.
0:39:36 > 0:39:38The one person we can't meet is Crystal
0:39:38 > 0:39:40and I'd kind of like to know a little bit about her,
0:39:40 > 0:39:43- if that's all right. - Yeah. I'll get upset.
0:39:43 > 0:39:51Yeah, she was a bubbly, charismatic, dependable, honest, caring, loving,
0:39:51 > 0:39:54you know, a really good girl. Really good girl.
0:39:54 > 0:39:57You've done such a lot of work with young people
0:39:57 > 0:39:59- who are going through the care system.- Yeah.
0:39:59 > 0:40:01- And we know that you went through the care system yourself.- Yeah.
0:40:01 > 0:40:03When you had Crystal,
0:40:03 > 0:40:05did you feel it was you and her against the world?
0:40:05 > 0:40:06Yeah, absolutely.
0:40:06 > 0:40:11You know, I vowed that I would do my utmost for my children,
0:40:11 > 0:40:15because I'd seen what it has done to hundreds of kids, really.
0:40:15 > 0:40:17Which made you super close.
0:40:17 > 0:40:19Yeah, absolutely.
0:40:19 > 0:40:21She would tell me everything and she knew everything
0:40:21 > 0:40:24and there wasn't a day that passed when she left home
0:40:24 > 0:40:26that we didn't see each other.
0:40:26 > 0:40:27Very, very close.
0:40:27 > 0:40:29There is no way of putting this any other way -
0:40:29 > 0:40:31it must have been devastating.
0:40:31 > 0:40:35- Yeah.- To have no time to come to terms with it either,
0:40:35 > 0:40:36cos it was such a short diagnosis,
0:40:36 > 0:40:39and she passed away so quickly after the diagnosis.
0:40:39 > 0:40:41I mean, I didn't want to believe it.
0:40:41 > 0:40:46So...so you kind of don't prepare yourself when you're told,
0:40:46 > 0:40:49because you just think, "That's not true."
0:40:50 > 0:40:53And she...she was really good.
0:40:53 > 0:40:55She just was worried about the kids.
0:40:57 > 0:40:59And that's all she kept saying.
0:40:59 > 0:41:02"You know, Mum, make sure the kids are OK. Look after the kids."
0:41:02 > 0:41:06And you haven't really had a chance to grieve since, have you,
0:41:06 > 0:41:09I suppose, because you had to start being a mum straight away for...
0:41:09 > 0:41:11Yeah. Yeah, that's the difficulty -
0:41:11 > 0:41:16you are a nan who kind of spoils and lets them get away with a lot more
0:41:16 > 0:41:18than my daughter would have let them get away with.
0:41:18 > 0:41:20And then I've got to try and put some routine
0:41:20 > 0:41:24and boundaries in for them and be more of a mum.
0:41:24 > 0:41:25It's not an easy task.
0:41:25 > 0:41:27What do you wish for now?
0:41:27 > 0:41:30I wish that... You know, that the children
0:41:31 > 0:41:35..will be good, in the sense that they will grow up
0:41:35 > 0:41:38and achieve and have happy lives.
0:41:38 > 0:41:39That's what I wish for.
0:41:40 > 0:41:41No wish for yourself?
0:41:42 > 0:41:45Um, just to just keep going.
0:41:45 > 0:41:47- LAUGHING:- Just keep going.
0:41:47 > 0:41:49That's it, yeah.
0:41:50 > 0:41:54Do you know what? The layout of the building can help Sandra keep going,
0:41:54 > 0:41:56just by getting her some sleep. We want to create a place
0:41:56 > 0:41:59that Ziggy and the children are delighted to be.
0:41:59 > 0:42:00I just hope our new designer, Mel,
0:42:00 > 0:42:02is creating an environment that they love.
0:42:02 > 0:42:06Behind your head, where we're looking at the moment - peach.
0:42:06 > 0:42:07It's not peach, it's Aurora.
0:42:07 > 0:42:11Aurora's not a colour, it's a constellation.
0:42:11 > 0:42:13It's like my gran's peach.
0:42:13 > 0:42:15It is very in!
0:42:15 > 0:42:19So on that wall, you have got peach, dark blue and then patterned green.
0:42:19 > 0:42:22Did you accidentally drop your colour charts?
0:42:22 > 0:42:24I'm hoping the colour charts are back in order
0:42:24 > 0:42:26upstairs, in Sandra's room.
0:42:26 > 0:42:31- Peach and green.- It's not peach! - Peach.- It's pink. It's pink.
0:42:31 > 0:42:33- It's horrible.- It's not! - It's not even a good green.
0:42:33 > 0:42:34This would be a good green
0:42:34 > 0:42:37if it was in, like, a men's toilet in a hotel.
0:42:37 > 0:42:41No, this is a good green. This is a beautiful, warm, sumptuous green.
0:42:41 > 0:42:45On the other side, repainting a new house isn't that difficult.
0:42:45 > 0:42:48- So...- She may be wanting to do that.
0:42:48 > 0:42:49She will not.
0:42:51 > 0:42:53I do have something positive to say, though.
0:42:54 > 0:42:57So, bathroom and four bedrooms, amazingly, in a space
0:42:57 > 0:43:00that I thought you weren't ever going to be able to make it.
0:43:00 > 0:43:03It's genius, in its own way.
0:43:03 > 0:43:05The design is brilliant.
0:43:05 > 0:43:09The colours are horrible, but the design's brilliant.
0:43:09 > 0:43:11Well, I like the colours, too.
0:43:11 > 0:43:13Well, it's a bit late to change the colours now.
0:43:13 > 0:43:16I just hope Sandra and the family like it.
0:43:16 > 0:43:18Tell me he's convinced.
0:43:18 > 0:43:21Look at that. Ceiling done as well. Look.
0:43:21 > 0:43:24VOICEOVER: Who does the ceiling? Who wallpapers a ceiling?!
0:43:26 > 0:43:28At least the weather gods have been kind to us
0:43:28 > 0:43:31and it's full steam ahead inside and out for the final push.
0:43:36 > 0:43:39Sandra's community have pulled together on this build,
0:43:39 > 0:43:43they've brought their skills and artistry and work ethic.
0:43:43 > 0:43:47Ho-ho-ho! You've absolutely done a brilliant job.
0:43:47 > 0:43:51A couple of general builders have even crafted a tepee from scratch
0:43:51 > 0:43:53for little Ameira.
0:43:53 > 0:43:55And one or two of her friends.
0:43:55 > 0:43:57THEY CHEER
0:43:57 > 0:43:58How many was that?
0:43:58 > 0:44:00- 14!- Really?
0:44:00 > 0:44:03That's some tepee, isn't it?
0:44:03 > 0:44:04And that's the power of getting
0:44:04 > 0:44:07a bunch of motivated individuals together
0:44:07 > 0:44:09to help a family in their hour of need.
0:44:09 > 0:44:10It's about community.
0:44:17 > 0:44:18For the last 20 months,
0:44:18 > 0:44:21Sandra and her family have been coming to terms
0:44:21 > 0:44:24with the loss of a mother, a sister and a daughter.
0:44:25 > 0:44:28A day don't go by where I don't really think about her.
0:44:28 > 0:44:29Like, I think about her a lot.
0:44:29 > 0:44:31It came as a shock to me. I didn't really expect it.
0:44:33 > 0:44:35If it wasn't for the children,
0:44:35 > 0:44:39I think I would never have got out of my bed, ever again.
0:44:39 > 0:44:41I just wanted to be with my daughter.
0:44:42 > 0:44:46Sandra and Ziggy had taken on the care of Crystal's children,
0:44:46 > 0:44:49but, living in a tiny two-up two-down,
0:44:49 > 0:44:52there's been no private space and nowhere to grieve.
0:44:52 > 0:44:55It's just, like, small.
0:44:55 > 0:44:58Sandra has been sharing a bedroom with Deago and Ameira
0:44:58 > 0:45:02and the stress has been holding back everyone from dealing with things.
0:45:02 > 0:45:05It means the world to see my mum and the little ones happy,
0:45:05 > 0:45:08so it will be amazing just to see my family happy.
0:45:09 > 0:45:13Over the last nine days, a bunch of selfless volunteers
0:45:13 > 0:45:16have proven why the Midlands is the heart of the country.
0:45:16 > 0:45:18They've worked tirelessly to transform
0:45:18 > 0:45:21what was this tiny two-up two-down
0:45:21 > 0:45:24into a fully functional four-bedroom home,
0:45:24 > 0:45:26fit for a growing family.
0:45:29 > 0:45:33The two dingy, cramped downstairs rooms have been transformed
0:45:33 > 0:45:37by adding a side extension and knocking through.
0:45:37 > 0:45:42It's now one large open-plan space with three distinct zones.
0:45:44 > 0:45:45There's the living space -
0:45:45 > 0:45:48room for the whole family to kick back together
0:45:48 > 0:45:52on comfortable sofas in contemporary surroundings.
0:45:52 > 0:45:55There's a dining area which means the family can, for the first time,
0:45:55 > 0:45:57sit down and eat together.
0:45:59 > 0:46:00And we've built them a glossy kitchen,
0:46:00 > 0:46:05fully equipped with every mod con that Sandra and Ziggy will need
0:46:05 > 0:46:07to bring up the children.
0:46:07 > 0:46:08And, by moving the front door,
0:46:08 > 0:46:11we've turned the old porch into a trendy downstairs loo.
0:46:13 > 0:46:15Upstairs, the side extension
0:46:15 > 0:46:19has allowed us to create two new bijou bedrooms.
0:46:19 > 0:46:22Ameira's room is designed and built just for her,
0:46:22 > 0:46:25complete with the required flowers.
0:46:25 > 0:46:29Now Deago has a place to escape, too - there's a hand-built bed
0:46:29 > 0:46:32and more than a nod to his love of basketball.
0:46:34 > 0:46:38Ziggy's room has been given an urban look with plenty of storage.
0:46:39 > 0:46:43And, for Sandra, her very own peaceful sanctuary
0:46:43 > 0:46:45with her very own comfortable bed -
0:46:45 > 0:46:48not just a place to sleep, but somewhere to de-stress
0:46:48 > 0:46:50and get away whenever she needs a break.
0:46:52 > 0:46:56Four bedrooms and a family bathroom complete the new upstairs layout.
0:47:00 > 0:47:03Outdoors, there are was little room for the children to play.
0:47:05 > 0:47:09But now it's transformed into a low-maintenance urban garden.
0:47:10 > 0:47:13There's an area to eat, artificial lawn to play on
0:47:13 > 0:47:16and that miniature basketball court will allow Deago
0:47:16 > 0:47:19a place to let off steam whenever he needs to.
0:47:19 > 0:47:24It's a home fit for this family to start rebuilding their lives.
0:47:32 > 0:47:34OK, welcome to your new home.
0:47:34 > 0:47:36Open your eyes.
0:47:36 > 0:47:37Oh, my God!
0:47:39 > 0:47:40Oh!
0:47:40 > 0:47:43It's amazing. Oh, wow!
0:47:48 > 0:47:51HE SOBS
0:47:57 > 0:48:00- I can't believe it. - Do you want to look round?
0:48:00 > 0:48:02A lot more space.
0:48:02 > 0:48:07I love this. This is...absolutely fantastic.
0:48:07 > 0:48:10Just to sit and have a meal together at a table,
0:48:10 > 0:48:12it's going to make such a difference.
0:48:12 > 0:48:15- HE PUFFS - I'm shocked. I am.
0:48:15 > 0:48:17I'm speechless, honestly. It's amazing.
0:48:17 > 0:48:19Can you see this working for the family?
0:48:19 > 0:48:23Brilliantly. And the children can do a bit of cooking with me.
0:48:23 > 0:48:27It's just beyond what I could wish for, it really is.
0:48:27 > 0:48:30Come see the kitchen. Take a wander off and see the kitchen.
0:48:30 > 0:48:32- It's all yours.- Wheee!
0:48:34 > 0:48:36It's big.
0:48:36 > 0:48:38- Walk around... - Sink in the middle.
0:48:38 > 0:48:40So, basically, if the kids are playing in the garden,
0:48:40 > 0:48:42- you can keep an eye on them.- Yeah.
0:48:42 > 0:48:45And that one - pull that one to the right there.
0:48:45 > 0:48:47Oh! Wow!
0:48:47 > 0:48:49I've never had a dishwasher.
0:48:49 > 0:48:51A good-size one as well.
0:48:51 > 0:48:52Got the ultimate kitchen, then?
0:48:52 > 0:48:56Absolutely. And it will alleviate a lot of the stress
0:48:56 > 0:49:00that I've been under and I'm sure that we've all been under.
0:49:00 > 0:49:03So have we done everything that you asked for?
0:49:03 > 0:49:04Yeah, just a toilet, I think.
0:49:04 > 0:49:06Where are we going to put a toilet?
0:49:06 > 0:49:09I know. I know. It was a big ask.
0:49:09 > 0:49:11It's just that when you're on the loo,
0:49:11 > 0:49:15someone else always wants the loo, that was just it.
0:49:15 > 0:49:16You might want to look from there.
0:49:18 > 0:49:21- NICK LAUGHS - Oh!
0:49:21 > 0:49:23- Wow.- It's your old porch.
0:49:23 > 0:49:26- Removed the front door.- OK.
0:49:26 > 0:49:28That's a massive bonus, it really is.
0:49:28 > 0:49:30- Do you like it?- It's beautiful.
0:49:30 > 0:49:31Have a little look.
0:49:32 > 0:49:34Oh, wow.
0:49:39 > 0:49:41- SHE SNIFFS You all right?- Yeah.
0:49:41 > 0:49:44- Just the pictures?- Yeah.- Yeah.
0:49:44 > 0:49:45They're beautiful.
0:49:47 > 0:49:48Come on, we've lots more to show you.
0:49:57 > 0:50:01- Happy?- Thank you. - Ready to see some more?- Yeah, yeah.
0:50:01 > 0:50:04- I love this carpet. - Yeah.- It's gorgeous.
0:50:04 > 0:50:06Right, how many doors do you count?
0:50:06 > 0:50:08Five.
0:50:08 > 0:50:09What does that mean?
0:50:09 > 0:50:12That means everybody's got a room, which is...
0:50:12 > 0:50:15Yes! Yes, yes, yes!
0:50:16 > 0:50:18We managed to get four bedrooms in here!
0:50:20 > 0:50:23Right, walk straight on, we'll have a look at the bathroom.
0:50:23 > 0:50:26- Step in.- Oh, my gosh.
0:50:26 > 0:50:28That is beautiful.
0:50:28 > 0:50:32Yeah, that's... That is something else.
0:50:32 > 0:50:34Listen, the bedrooms are obviously not massive,
0:50:34 > 0:50:37you can understand that. But we wanted to give everyone
0:50:37 > 0:50:39their own space, so whose do you want to see first?
0:50:39 > 0:50:41- Um...- Mimi's.
0:50:45 > 0:50:48Wow! Oh...
0:50:48 > 0:50:50Oh, wow!
0:50:50 > 0:50:52Oh, she will love this.
0:50:52 > 0:50:54What does this room mean for you?
0:50:54 > 0:50:58That I can maybe have a night's sleep,
0:50:58 > 0:51:02that she can have a little bit of independence.
0:51:02 > 0:51:05You know, it will help her mature a little bit.
0:51:05 > 0:51:06Fab, isn't it? Fab.
0:51:09 > 0:51:11Oh...
0:51:11 > 0:51:12Wow!
0:51:12 > 0:51:14Oh, wow!
0:51:14 > 0:51:17So the cabinet was actually spray-painted by an artist
0:51:17 > 0:51:19specifically for Deago. You'll see his name on the top.
0:51:19 > 0:51:20Oh, my God. That's sick, man.
0:51:20 > 0:51:23How do you think this room's going to change things for Deago?
0:51:23 > 0:51:25It will make a massive difference.
0:51:25 > 0:51:28I think it will help with his behaviour.
0:51:28 > 0:51:31I think it will hopefully help him feel, you know,
0:51:31 > 0:51:34that he's here and he's not going anywhere.
0:51:34 > 0:51:35This is his family.
0:51:37 > 0:51:39- Shall we go and see yours, Ziggy? - Yeah.- Yeah?
0:51:42 > 0:51:46- Yeah...- Oh, my gosh.
0:51:46 > 0:51:47It is so grown-up.
0:51:50 > 0:51:52I'm so proud of you.
0:51:52 > 0:51:55I don't know how I would've coped without you.
0:51:55 > 0:51:57HE SOBS
0:52:01 > 0:52:03OK?
0:52:04 > 0:52:07- My birthday, that was, remember? - Yeah.
0:52:07 > 0:52:09And she would be so proud of you.
0:52:10 > 0:52:11You've taken on a lot of responsibility
0:52:11 > 0:52:14and you need some space where you can come and chill out, too.
0:52:14 > 0:52:15This is it.
0:52:15 > 0:52:18You might want to look behind you, Sandra, there - left-hand door.
0:52:18 > 0:52:19- Oh, wow!- Oh, yeah.
0:52:19 > 0:52:21Now, we've measured those spaces over there
0:52:21 > 0:52:24- to be three shoe boxes high!- Ha-hey!
0:52:24 > 0:52:26- Tell us what's going in there. - Jordans!
0:52:26 > 0:52:27THEY LAUGH
0:52:27 > 0:52:29Nice place for you to come and hang out?
0:52:29 > 0:52:33Yeah, I love it. Like, it's better than what I could have expected.
0:52:33 > 0:52:34It's amazing.
0:52:34 > 0:52:38- That's everything, isn't it? - Yeah. Um...
0:52:38 > 0:52:40You know there's a room for you!
0:52:41 > 0:52:43Let's go and have a look, shall we?
0:52:47 > 0:52:51Oh, wow. That's beautiful.
0:52:51 > 0:52:53Absolutely beautiful.
0:52:53 > 0:52:56I couldn't have wished for anything better.
0:52:56 > 0:52:58- You like it?- I do. I really do.
0:52:58 > 0:53:00I wasn't sure about the colour mix - the pink and the...
0:53:00 > 0:53:04I love it. It's just a subtle pink, and I love green -
0:53:04 > 0:53:05green's my favourite colour.
0:53:05 > 0:53:07Just goes to show what I know, doesn't it?!
0:53:08 > 0:53:11The colours are so calming.
0:53:11 > 0:53:13To be able to have a night's sleep,
0:53:13 > 0:53:15absolutely beyond what I could have asked for.
0:53:22 > 0:53:25It means such a lot. It really does.
0:53:26 > 0:53:28Shall we show the children?
0:53:28 > 0:53:30- Yeah.- Definitely.
0:53:30 > 0:53:32- Yeah? Ready for this?- Yeah. - I'm excited.
0:53:39 > 0:53:41Isn't it beautiful?
0:53:41 > 0:53:43Does it look sick?
0:53:43 > 0:53:45- DEAGO:- Looks better than sick!
0:53:45 > 0:53:48Is this our house? Is this our house?
0:53:48 > 0:53:52Yo. This is sick. I don't know how we've been living here for years.
0:53:52 > 0:53:55- Do you like it?- Yeah, I do. I like it more than "like it".
0:53:57 > 0:53:59It's your room!
0:53:59 > 0:54:01Isn't that fantastic?
0:54:01 > 0:54:04- Are you happy?- Yeah!- Yeah!
0:54:04 > 0:54:06Oh!
0:54:06 > 0:54:08So good.
0:54:08 > 0:54:10- I want to stay here. - You want to stay here?
0:54:10 > 0:54:13Sorry to interrupt. There's two things I need to say to you.
0:54:13 > 0:54:16First is, for those at home who don't understand,
0:54:16 > 0:54:18"sick" is very, very good, cos that's mostly what you're saying
0:54:18 > 0:54:20and not everybody's cool like you and knows that.
0:54:20 > 0:54:23Secondly, I've got one other thing to show you,
0:54:23 > 0:54:25so I want to get everyone back downstairs, if you're ready.
0:54:25 > 0:54:26- Happy?- Yeah, that's cool.
0:54:30 > 0:54:31Oh, my God!
0:54:32 > 0:54:34Wow!
0:54:35 > 0:54:37No way, man!
0:54:37 > 0:54:39- It's amazing. - I don't need to go nowhere to train.
0:54:39 > 0:54:42- And he's made the first one! - The first one?! Nice!
0:54:42 > 0:54:43NICK APPLAUDS
0:54:45 > 0:54:48Oh! That is... I haven't got it.
0:54:48 > 0:54:49HE CHUCKLES
0:54:49 > 0:54:51Oh, this is brilliant.
0:54:51 > 0:54:54I can't believe what they've done with the space, I really can't.
0:54:54 > 0:54:57- Have you got everything you need now?- Absolutely everything.
0:54:57 > 0:55:00It's magic. Absolute magic.
0:55:00 > 0:55:03You've still got a lot ahead of you, a lot of hard work ahead of you.
0:55:03 > 0:55:07Yeah. But this is just going to now make that a lot easier.
0:55:07 > 0:55:11The children having somewhere to play is just going to mean
0:55:11 > 0:55:14that I can focus more, I can give them what they need.
0:55:14 > 0:55:17- And get some rest. - And get some rest. Brilliant.
0:55:17 > 0:55:19- Yay!- Yay!
0:55:19 > 0:55:22- Yay!- High five, Mimi!
0:55:22 > 0:55:23Hey!
0:55:25 > 0:55:27CHEERING AND APPLAUSE
0:55:39 > 0:55:43This is overwhelming, it really is.
0:55:43 > 0:55:48My daughter, Crystal, passed away, and the children lost their mum.
0:55:48 > 0:55:50But they also lost their home.
0:55:51 > 0:55:53They've been with me.
0:55:53 > 0:55:56But, as you all know, the house was extremely tiny.
0:55:56 > 0:56:00It's been really difficult, it's been extremely stressful.
0:56:01 > 0:56:03The children not having any space,
0:56:03 > 0:56:07and me feeling that I'm letting my daughter down,
0:56:07 > 0:56:10that I'm not doing what I need to do for my grandchildren.
0:56:12 > 0:56:14What you have done, honestly,
0:56:14 > 0:56:17it's going to make such a massive difference.
0:56:17 > 0:56:20The children have a room,
0:56:20 > 0:56:22I may be able to get a night's sleep!
0:56:22 > 0:56:25- LAUGHTER - Maybe.
0:56:25 > 0:56:27I mean, realistically, we should be clapping you guys
0:56:27 > 0:56:28for everything you've done for us,
0:56:28 > 0:56:31and honestly I just can't explain how you're going to change our lives
0:56:31 > 0:56:33and help out my mum and my family.
0:56:33 > 0:56:35It's-it's amazing.
0:56:35 > 0:56:37Thank you, thank you.
0:56:47 > 0:56:49Thank you, thank you.
0:56:49 > 0:56:50You're very welcome.
0:56:50 > 0:56:52Sandra's one of those people who,
0:56:52 > 0:56:54despite going through the care system when she was young,
0:56:54 > 0:56:57decided to dedicate her life to changing young people's lives around
0:56:57 > 0:56:58at critical moments,
0:56:58 > 0:57:02and here she was facing a critical situation herself,
0:57:02 > 0:57:04trying to raise her two grandchildren.
0:57:04 > 0:57:09All these people came out and made a difference at that critical time.
0:57:09 > 0:57:11And it comes back to the same thing every time -
0:57:11 > 0:57:14at the risk of repeating myself, we can't help everyone,
0:57:14 > 0:57:16but everyone really can help someone.