0:00:02 > 0:00:05From rubbish and recycling
0:00:05 > 0:00:07to potholes and pavements...
0:00:07 > 0:00:09One street down, another street to go.
0:00:09 > 0:00:11..educating our children...
0:00:11 > 0:00:13Fantastic.
0:00:13 > 0:00:16..and caring for the elderly...
0:00:16 > 0:00:20It does make a difference when you see what can be achieved.
0:00:20 > 0:00:25..we rely on our local councils to provide a huge range of services.
0:00:25 > 0:00:27You may kiss the bride.
0:00:27 > 0:00:30APPLAUSE
0:00:30 > 0:00:32In this series, we follow front-line staff
0:00:32 > 0:00:36working for Wigan Council in Greater Manchester.
0:00:36 > 0:00:38- THUMP! GASPS:- Sorry!
0:00:38 > 0:00:40Like council officers across the country,
0:00:40 > 0:00:42they're protecting us from hidden dangers...
0:00:42 > 0:00:44Oh, dear.
0:00:44 > 0:00:47..stepping in when there's an emergency...
0:00:47 > 0:00:49You never know what you're turning up to.
0:00:49 > 0:00:51..and responding to residents...
0:00:51 > 0:00:53Thanks for everything. Good job done.
0:00:53 > 0:00:55..when they...Call The Council.
0:01:05 > 0:01:08Coming up...
0:01:08 > 0:01:12officers get tough on hygiene and hazards at a takeaway...
0:01:12 > 0:01:13Flies are coming in.
0:01:13 > 0:01:17- So, shall we try and get that shut now, then?- Yes, of course. Yes.
0:01:17 > 0:01:19..help vulnerable residents
0:01:19 > 0:01:21expand their horizons and make new friends...
0:01:21 > 0:01:24- Do you have any relatives who fought in the war?- Yes.
0:01:24 > 0:01:26Something over there that'll interest you.
0:01:26 > 0:01:28- Oh, look at that.- Yeah.
0:01:28 > 0:01:32..and let one happy couple fulfil a lifetime's ambition.
0:01:32 > 0:01:35And from this time forward, you are partners in life.
0:01:35 > 0:01:37Give yourselves a round of applause.
0:01:50 > 0:01:53The UK's 433 local councils
0:01:53 > 0:01:56are the beating hearts of our communities.
0:01:58 > 0:02:04West of Manchester, Wigan Council serves over 300,000 people.
0:02:04 > 0:02:09Its job is to support and enhance the life of every one of them.
0:02:09 > 0:02:12When residents call the council, there's a team of officers
0:02:12 > 0:02:15tasked with delivering the best service they can.
0:02:15 > 0:02:17Wigan Council. Steve speaking.
0:02:21 > 0:02:24One service key to every council is environmental health.
0:02:26 > 0:02:30Officers like Fran Lindley ensure our communities are clean and safe.
0:02:33 > 0:02:36I love my job because there's so much variation
0:02:36 > 0:02:38in the work that I do.
0:02:38 > 0:02:41It's predominantly food hygiene
0:02:41 > 0:02:44and also dealing with complaints from members of the public.
0:02:44 > 0:02:47Fran and her colleagues nationwide
0:02:47 > 0:02:50maintain the standards of the country's takeaways.
0:02:50 > 0:02:53Every year, they carry out more than 20,000 inspections
0:02:53 > 0:02:55to make sure hygiene practices
0:02:55 > 0:02:58are up to scratch and premises kept safe.
0:03:00 > 0:03:02They rate the businesses' hygiene
0:03:02 > 0:03:05from 0, the lowest, to 5, the highest -
0:03:05 > 0:03:08and these scores are made available for us all to see.
0:03:08 > 0:03:11- 5 score. Thank you very much.- Brilliant!
0:03:12 > 0:03:14The frequency of these inspections varies
0:03:14 > 0:03:17according to the size and type of the business
0:03:17 > 0:03:21and the risk officers decide it poses to the public -
0:03:21 > 0:03:23but they're always unannounced.
0:03:23 > 0:03:27If we made an appointment, then it wouldn't be...
0:03:27 > 0:03:29it wouldn't be a clear picture
0:03:29 > 0:03:31of what they're actually doing on-site.
0:03:33 > 0:03:37Today, Fran and fellow environmental health officer Varsha Patel
0:03:37 > 0:03:40are going to inspect and rate a local takeaway.
0:03:42 > 0:03:46We've come to do your routine food hygiene inspection.
0:03:46 > 0:03:50Right. Because he's not here at the moment. I don't know what happened.
0:03:50 > 0:03:53I think everyone's a bit uneasy about us turning up
0:03:53 > 0:03:55because I think sometimes the perception is
0:03:55 > 0:03:57that we're trying to catch them out,
0:03:57 > 0:03:59or they're going to get in trouble for something -
0:03:59 > 0:04:04but we're trying to support the businesses and help them to improve.
0:04:04 > 0:04:07On its last inspection 18 months ago
0:04:07 > 0:04:11this takeaway was given a hygiene rating of 4...
0:04:11 > 0:04:14but as the officers get kitted out at the back of the shop today,
0:04:14 > 0:04:16the omens aren't good.
0:04:16 > 0:04:19Is this your rubbish here on the side?
0:04:19 > 0:04:22- You need to make sure you put it straight into the bin.- Yeah, yeah.
0:04:22 > 0:04:25It's important to keep it as clean and tidy as possible
0:04:25 > 0:04:28so you don't attract any pests into the premises.
0:04:28 > 0:04:32Suitably dressed, Fran needs to wash her hands.
0:04:32 > 0:04:33Have you got any soap?
0:04:33 > 0:04:37- Yes.- And paper towels or anything like that?
0:04:37 > 0:04:39All premises selling food
0:04:39 > 0:04:42should have adequate hand-washing facilities.
0:04:42 > 0:04:45This takeaway hasn't got off to a clean start -
0:04:45 > 0:04:47and there are many more checks to make.
0:04:49 > 0:04:51We're looking at things like temperature control.
0:04:51 > 0:04:54Are they cooking food safely? Are they storing it properly?
0:04:54 > 0:04:57Have they got suitable surface area for preparation?
0:04:57 > 0:04:59Any raw meat like your chicken for marinating?
0:04:59 > 0:05:01Whereabouts would you do it?
0:05:01 > 0:05:04- Your raw chicken. - The fresh chicken, yeah?
0:05:04 > 0:05:08- Fresh chicken, yeah.- Fresh chicken, actually is that side.- Here?- Yeah.
0:05:08 > 0:05:10OK. And do you use any chopping...
0:05:10 > 0:05:13- Like, what's this chopping board used for?- That's for chicken.
0:05:13 > 0:05:15- The raw chicken.- Yeah.- So that's what you've done it on.- Yeah.
0:05:15 > 0:05:17- That's the raw chopping board.- Yeah.
0:05:17 > 0:05:20- And on this worktop here.- Yes.
0:05:20 > 0:05:23So, is this all stuff that you've used today earlier on?
0:05:23 > 0:05:25- Yes, we have to wash it. - You're just waiting to wash it up.
0:05:25 > 0:05:28Time to wash it at the moment, but you've come inside!
0:05:28 > 0:05:30- You know that it takes time, that one.- Yeah, OK.
0:05:32 > 0:05:35OK, and what about the meat in this bucket? Is that defrosting, or...?
0:05:35 > 0:05:37Yeah, we're defrosting that one, yeah.
0:05:37 > 0:05:40I put it here because I didn't want to put it on the top.
0:05:40 > 0:05:42- You need to be really careful. - Yes, I'll...
0:05:42 > 0:05:44You know with the blood that's come off there?
0:05:44 > 0:05:47- Yeah, everything should be washed, that one, right.- Yeah.
0:05:47 > 0:05:51With defrosting meat dripping blood onto the floor,
0:05:51 > 0:05:55Varsha's worried that insects, which could spread harmful bacteria,
0:05:55 > 0:05:57might be attracted into the kitchen.
0:05:57 > 0:06:00- The flies are coming in.- I know.
0:06:00 > 0:06:03- So, shall we try and get that shut now, then?- Yes, of course. Yeah.
0:06:05 > 0:06:07And what do you use this counter for, here?
0:06:07 > 0:06:10- That's for bread dough. Making pizza.- OK.
0:06:10 > 0:06:12Put the topping always on the top.
0:06:12 > 0:06:13And what about this worktop here?
0:06:13 > 0:06:15- Do you do your salad on here, as well?- No.
0:06:15 > 0:06:18We do salad, actually, on this side. Yeah, that's why you see that...
0:06:18 > 0:06:21- You do salad here.- Yeah.- OK. And what do you chop your salad on?
0:06:21 > 0:06:25Have you got any boards or do you do it straight onto the counter?
0:06:25 > 0:06:28- I use that one, the green one. - The green one, OK.- Green one, yeah.
0:06:30 > 0:06:32He needs to reorganise it a lot better
0:06:32 > 0:06:35- so that he can have separate work areas for raw and cooked.- Yeah.
0:06:39 > 0:06:40Coming up...
0:06:40 > 0:06:44having identified areas of serious concern in the kitchen,
0:06:44 > 0:06:48Fran's attention turns from hygiene to hazards elsewhere,
0:06:48 > 0:06:51and a staircase that's putting staff in danger.
0:06:51 > 0:06:54It is a risk of, like, when you're walking down,
0:06:54 > 0:06:57but it's also a risk for anyone working behind the counter.
0:07:08 > 0:07:11From hygiene ratings, to street cleaning,
0:07:11 > 0:07:13and running local libraries,
0:07:13 > 0:07:17much of our local authority's work is obvious for us all to see -
0:07:17 > 0:07:19but a hidden army of council officers
0:07:19 > 0:07:21is working behind the scenes,
0:07:21 > 0:07:25and many of us don't realise the breadth of services they deliver.
0:07:25 > 0:07:26I haven't got a clue!
0:07:26 > 0:07:29You know, I can only associate it with binmen.
0:07:29 > 0:07:32Yeah, I think they probably get a pretty cushy job
0:07:32 > 0:07:35wandering about, sort of pointing at things...
0:07:35 > 0:07:37I don't know what they do, to be honest!
0:07:37 > 0:07:42I think people think that the city council is all about emptying bins
0:07:42 > 0:07:43and maybe sorting out the roads
0:07:43 > 0:07:47and the street lighting, when, obviously, they do a lot more.
0:07:47 > 0:07:49In Wigan, the Shared Lives scheme
0:07:49 > 0:07:52is a service that isn't used by many residents -
0:07:52 > 0:07:55but offers a lifeline for those who do.
0:07:56 > 0:08:01Council officer Lisa Rigby plays an important role in the scheme.
0:08:01 > 0:08:04Shared Lives is a support service which offers support to
0:08:04 > 0:08:07vulnerable people in the community.
0:08:07 > 0:08:09We do cover all age groups and all disabilities,
0:08:09 > 0:08:12and the aim of the service is to provide support
0:08:12 > 0:08:17and friendship to people who may be socially isolated,
0:08:17 > 0:08:20ensuring they have a positive presence within the community.
0:08:20 > 0:08:23One Wigan resident benefiting from Lisa's Shared Lives scheme
0:08:23 > 0:08:27is 33-year-old David, who has dyspraxia -
0:08:27 > 0:08:31a disorder affecting physical coordination,
0:08:31 > 0:08:33memory and sometimes speech.
0:08:33 > 0:08:36For David, this impacts on his self-esteem and confidence,
0:08:36 > 0:08:39making it harder for him to make friends.
0:08:39 > 0:08:43There's people with different problems to me, but, obviously,
0:08:43 > 0:08:46you know, it helps everybody, really.
0:08:46 > 0:08:49For getting them out for days out
0:08:49 > 0:08:52or just having someone to talk to, really.
0:08:52 > 0:08:53I think it's really, really good.
0:08:53 > 0:08:57Thanks to Lisa, David's life is about to change.
0:08:57 > 0:09:01She's been contacted by Norman who has volunteered
0:09:01 > 0:09:03to join the Shared Lives scheme and help David.
0:09:03 > 0:09:08I'm just getting the house ready for when David and Lisa come.
0:09:08 > 0:09:09I'm going to show David the house,
0:09:09 > 0:09:13show him his room where he'll be staying on respite,
0:09:13 > 0:09:18and...hopefully, he'll think it's OK.
0:09:20 > 0:09:24- Going to Norman.- Will you say hello to Norman for me?- I will.
0:09:24 > 0:09:27Right, I'll just pop myself out on the board.
0:09:27 > 0:09:30I shall be back after lunch, so...
0:09:30 > 0:09:34- I'll see you both later on. - Bye.- Bye!
0:09:36 > 0:09:40Lisa introduced Norman to David at David's parents house a week ago.
0:09:40 > 0:09:45But today is even more significant, because David is going to Norman's.
0:09:46 > 0:09:50A bit nervous because it's my first time I've been here at Norman's.
0:09:50 > 0:09:56But, hopefully, I'm looking forward to getting used to being
0:09:56 > 0:09:59here at Norman's, yeah.
0:09:59 > 0:10:04And, hopefully, it'll be the start of something...
0:10:04 > 0:10:05good, I hope.
0:10:08 > 0:10:09Hang on, that must be David.
0:10:12 > 0:10:15- Hi, David. How you doing? - Hi, Norman. All right.- Come on in.
0:10:15 > 0:10:18This first home visit is an important milestone
0:10:18 > 0:10:20for Norman, David and Lisa.
0:10:20 > 0:10:22- Morning, David! - Good morning, hello! Yes. Hello.
0:10:22 > 0:10:25- Nice to see you. Did you find us all right?- Yes, yes, yes, yes.
0:10:25 > 0:10:29- Lovely. Have a seat. - Yes, yes.- OK?- Yes.
0:10:29 > 0:10:32- Traffic all right?- Ooh, yes, yes. - Not too bad, is it?- No, no, no.
0:10:32 > 0:10:37- Right, so, here we go, this is it. - Yeah, yeah.- Session one. All right.
0:10:37 > 0:10:38Come on, David.
0:10:38 > 0:10:40David needs to feel comfortable here
0:10:40 > 0:10:43as in the future, he could be spending the night.
0:10:43 > 0:10:45This would give his parents some respite,
0:10:45 > 0:10:49and allows David to develop a sense of independence.
0:10:51 > 0:10:54- This would be your room. - Oh, nice. Yes.
0:10:54 > 0:10:58- So we've got daybed, TV.- Yeah.
0:10:58 > 0:11:02- Lovely view out the window. - Oh, nice, yes. Yeah.
0:11:02 > 0:11:05- Do you think you could be comfortable here?- Yeah, yeah.
0:11:05 > 0:11:06- It's very nice.- Good.
0:11:06 > 0:11:10We go out of our way, we bend over backwards and go above and beyond
0:11:10 > 0:11:13to make sure that we get successful matches
0:11:13 > 0:11:15and really good-quality champions.
0:11:15 > 0:11:17It's not a quick fix.
0:11:17 > 0:11:19Sometimes it does take some time to ensure
0:11:19 > 0:11:21that we get the correct match.
0:11:21 > 0:11:24- Through there. Bathroom. - Yes. Oh, yes, yes.
0:11:24 > 0:11:26- It's got a shower.- Oh, very nice.
0:11:26 > 0:11:28I will go out on the first visit just to ensure
0:11:28 > 0:11:31that they are compatible and that there's no issues
0:11:31 > 0:11:34that may arise during the session.
0:11:34 > 0:11:38- You don't want to go in there, it's a mess.- Oh, right, OK!
0:11:38 > 0:11:40- So is that one!- Oh, right! - THEY LAUGH
0:11:40 > 0:11:44I am on pins for the first few initial meetings,
0:11:44 > 0:11:46making sure that everything goes to plan
0:11:46 > 0:11:49and that it's going to be a long-lasting partnership.
0:11:53 > 0:11:56Lisa needs to be confident this partnership will work
0:11:56 > 0:11:59before she can step back and let the pair meet up without her,
0:11:59 > 0:12:03and eventually allow David stay over at Norman's house.
0:12:03 > 0:12:06If the pair do get on, it could change David's life.
0:12:08 > 0:12:11- What is your dog's name?- Romeo. - Romeo!- Yeah, yeah.
0:12:11 > 0:12:13I think you're always going to be nervous,
0:12:13 > 0:12:16even though you think you've 100% got it in the bag
0:12:16 > 0:12:17and you've nailed a perfect match.
0:12:17 > 0:12:20We're dealing with people and, you know,
0:12:20 > 0:12:22sometimes you do get it wrong.
0:12:22 > 0:12:25Fingers crossed that it is a good and compatible match,
0:12:25 > 0:12:28but there's always that little niggle of doubt that you have.
0:12:28 > 0:12:31- Got ducks on here. - Oh, yeah. Oh, ducks.
0:12:32 > 0:12:35- There's ducklings, as well. - Oh, yeah.- Just there.
0:12:35 > 0:12:37Oh, the ducks. Oh, yeah.
0:12:37 > 0:12:39It's not bad having a view like that
0:12:39 > 0:12:41- when you come out of your house, is it?- No, no, no.
0:12:44 > 0:12:46Here we go.
0:12:46 > 0:12:49So, how have you gone on? Have you enjoyed it?
0:12:49 > 0:12:52- I enjoyed it, yeah.- Norman, how was it for you?- Fantastic.
0:12:52 > 0:12:56- Yeah, I'm going to really enjoy it. - I'm sure, yeah.
0:12:56 > 0:12:57OK, well I've got to get off now
0:12:57 > 0:13:00- because I've got some more visits to do.- Oh, right.
0:13:00 > 0:13:04- Do you want to walk out with me, David?- Yes, yes, I shall.
0:13:04 > 0:13:08- All right, Norman. Thanks very much and we'll see you soon.- All right.
0:13:08 > 0:13:11- See you.- Bye.- See you on Monday, David.- Yes. OK. Yes.
0:13:11 > 0:13:13- Bye, Norman.- See you.- See you.- Bye.
0:13:13 > 0:13:15I'll yet a lot out of being a champion for David.
0:13:15 > 0:13:19I think what you need to do is approach it with the view
0:13:19 > 0:13:23that - yeah, there's two people involved in this.
0:13:23 > 0:13:26And there's two people going to get enjoyment out of it.
0:13:26 > 0:13:30And, hopefully, get David out into the community
0:13:30 > 0:13:32and build some confidence,
0:13:32 > 0:13:37which I think is probably what he needs, more than anything.
0:13:40 > 0:13:44Still to come, David and Norman go it alone...
0:13:44 > 0:13:45- So you've never been here?- No.
0:13:45 > 0:13:48- Is that right?- Yes. Never been here.- Right.
0:13:48 > 0:13:51..but will this be a match made in Wigan?
0:13:51 > 0:13:54Do you know why Wiganers are called pie-eaters?
0:13:54 > 0:13:57Um...yeah.
0:14:07 > 0:14:11Our local councils look after us from birth until death,
0:14:11 > 0:14:14and are often there to help us with some of our most important
0:14:14 > 0:14:16moments in between, like...
0:14:16 > 0:14:18getting married.
0:14:18 > 0:14:22Wigan Council's longest-serving registrar is Melvyn Jones.
0:14:24 > 0:14:26I suppose it's one of the nicest jobs in the council.
0:14:26 > 0:14:29Probably officiated and registered in between
0:14:29 > 0:14:3310,000 and 12,000 marriages during my career,
0:14:33 > 0:14:38and I do feel it's a privilege to be part of someone's big day.
0:14:38 > 0:14:43Melvyn's been helping couples tie the knot for over 40 years.
0:14:43 > 0:14:47But now Wigan residents Graham and Paul have called the council
0:14:47 > 0:14:50asking Melvyn to do something he's never done before.
0:14:51 > 0:14:55You always let the tea brew for three minutes.
0:14:55 > 0:14:58And you get a perfect optimum cup of tea.
0:14:59 > 0:15:03Graham and Paul have been a couple for almost 28 years.
0:15:03 > 0:15:07In 2006, they became civil partners.
0:15:07 > 0:15:11Elton John had had his civil partnership
0:15:11 > 0:15:12in December when it came in.
0:15:12 > 0:15:14And we had ours in May.
0:15:14 > 0:15:18The pair have very fond memories of their big day.
0:15:18 > 0:15:20We had Rick Astley playing
0:15:20 > 0:15:22because he was number one when we met, wasn't he?
0:15:22 > 0:15:25It was either Together Forever or Never Going To Give You Up.
0:15:25 > 0:15:27- I can't remember. - Never Going To Give You Up.
0:15:27 > 0:15:29Never Going to Give You Up we had playing for that.
0:15:29 > 0:15:32Now, nine years later, they want to get married
0:15:32 > 0:15:36and thanks to a change in the law allowing those in civil partnerships
0:15:36 > 0:15:40to convert their status to a legally recognised marriage, they can.
0:15:40 > 0:15:43We can say we're the same as everyone else, we're married.
0:15:45 > 0:15:51The Marriage Act in 2013 legalised marriage for same-sex couples.
0:15:51 > 0:15:54It also meant that more than 60,000 people in the UK
0:15:54 > 0:15:57who had entered into civil partnerships since 2005
0:15:57 > 0:15:59could now convert them to marriages.
0:16:02 > 0:16:04But this isn't the first time
0:16:04 > 0:16:08Graham and Paul have tried to convert the civil partnership.
0:16:08 > 0:16:11The last time we arranged it, it was May 13th,
0:16:11 > 0:16:14the anniversary of the civil partnership.
0:16:14 > 0:16:17That's when we arranged the marriage for the same day,
0:16:17 > 0:16:18but, unfortunately,
0:16:18 > 0:16:22Paul took ill that morning and we had to cancel everything, didn't we?
0:16:22 > 0:16:25Yeah. Ended up in hospital.
0:16:25 > 0:16:27Ended up in hospital and we had to cancel the honeymoon.
0:16:27 > 0:16:30I fainted and collapsed on the floor.
0:16:30 > 0:16:33It was diagnosed as dehydration.
0:16:34 > 0:16:38But we did tell them, we'd not changed our minds,
0:16:38 > 0:16:40we wanted to rebook it.
0:16:40 > 0:16:44- So that's rebooked now for... - 1st July.- Fingers crossed.
0:16:48 > 0:16:50It might be a second time for Graham and Paul,
0:16:50 > 0:16:54but for registrar Melvyn, it's a first.
0:16:54 > 0:16:59Graham and Paul have asked us to do the conversion ceremony for them.
0:16:59 > 0:17:01This is the first ceremony I've ever done
0:17:01 > 0:17:05converting a civil partnership into a same-sex marriage.
0:17:05 > 0:17:07I've had to rewrite the script for them.
0:17:07 > 0:17:09I can't include some of the marriage ceremony,
0:17:09 > 0:17:13and, of course, Graham and Paul have had a little bit of input into it,
0:17:13 > 0:17:16as well, but, hopefully, we'll get that ceremony right for them.
0:17:17 > 0:17:18Coming up...
0:17:18 > 0:17:22Will Melvyn's bespoke ceremony help Graham and Paul
0:17:22 > 0:17:25finally make wedding history in Wigan?
0:17:25 > 0:17:27A little bit nervous now!
0:17:27 > 0:17:29But everything will be fine.
0:17:31 > 0:17:33- Has it gone again? - This has gone skew-whiff.
0:17:42 > 0:17:44Back on the high street,
0:17:44 > 0:17:48environmental health officers Fran and Varsha are midway through
0:17:48 > 0:17:51an unannounced hygiene inspection at a local takeaway.
0:17:53 > 0:17:56These inspections are a legal requirement
0:17:56 > 0:17:58for any business selling food.
0:17:58 > 0:18:03Officers will rate the business' hygiene from 0 to 5.
0:18:03 > 0:18:07So far, they've found rubbish by this takeaway's back door...
0:18:07 > 0:18:10- You need to make sure you put it straight into the bin.- Yeah, yeah.
0:18:10 > 0:18:12..struggled to wash their hands...
0:18:12 > 0:18:14- Have you got any soap?- Yeah.
0:18:14 > 0:18:17And paper towels or anything like that?
0:18:17 > 0:18:19..and discovered that raw chicken is prepared
0:18:19 > 0:18:22on a sink where washing-up is stacked to dry.
0:18:25 > 0:18:29But now Fran is turning her attention from hygiene to hazards.
0:18:30 > 0:18:32Excuse me.
0:18:32 > 0:18:35Sorry, how do you normally get downstairs?
0:18:35 > 0:18:38The offices need to ensure that the business is safe
0:18:38 > 0:18:40for the people who work here.
0:18:40 > 0:18:42It's a risk when you're walking down,
0:18:42 > 0:18:44but it's also a risk for anyone working behind the counter.
0:18:44 > 0:18:48The exposed stairway poses a danger to staff,
0:18:48 > 0:18:51and Fran needs to investigate further.
0:18:51 > 0:18:54Because this is a staircase and a walkway
0:18:54 > 0:18:55you need to keep it clear.
0:18:55 > 0:18:58You don't want to slip and if there's things on there...
0:18:58 > 0:19:01Actually, we are not using it, actually, all the time.
0:19:01 > 0:19:04- Everything we need, we keep it upstairs.- Right.
0:19:04 > 0:19:07Well, I think that probably would be better, if you could relocate
0:19:07 > 0:19:10- these somewhere else because... - Yeah.
0:19:10 > 0:19:13There's quite a bit of stuff down here that's used. This is a freezer.
0:19:17 > 0:19:20- I think... Can you see where it's all built up here?- Yes.
0:19:20 > 0:19:21The lid's not closing properly.
0:19:21 > 0:19:24You can feel that they're not frozen any more.
0:19:24 > 0:19:26As well as being repaired,
0:19:26 > 0:19:31the freezer needs to be moved to an area that's safe for staff to access
0:19:31 > 0:19:34and the cellar is also a mass of unwanted items and clutter.
0:19:34 > 0:19:37The stuff in here, do you use any of these?
0:19:37 > 0:19:38No, we don't use that one, no.
0:19:38 > 0:19:41Anything that you're not using, it's best to get rid of
0:19:41 > 0:19:43because it'll make it harder for you to look
0:19:43 > 0:19:45and see if there's any pest activity.
0:19:45 > 0:19:47You know, when you're doing your checks for mice and...
0:19:47 > 0:19:50We check for mice. We don't have any rats or anything like that.
0:19:50 > 0:19:52I never see any poison, anything like that.
0:19:52 > 0:19:54No, but the more clutter you've got,
0:19:54 > 0:19:56the harder it is to have a proper look behind
0:19:56 > 0:19:58to see if there are any droppings.
0:19:59 > 0:20:01Fran finds no sign of pests,
0:20:01 > 0:20:04but will need her torch to access the staff toilets.
0:20:07 > 0:20:10- Have you got a light for here? - Yeah, we've got a light.
0:20:10 > 0:20:11Where's the switch?
0:20:11 > 0:20:14You have to find it, it's round the corner.
0:20:16 > 0:20:18- Is it not working? - There's one there.
0:20:21 > 0:20:25- Perhaps the back door. You just use the back door.- Is it not...
0:20:25 > 0:20:28Is it this one? Is that...
0:20:28 > 0:20:30I just think you need to get that sorted, OK?
0:20:30 > 0:20:32So you've got lighting throughout.
0:20:34 > 0:20:38And when she does get into the bathroom, there are more problems.
0:20:41 > 0:20:45I'm concerned about the containers that are in here.
0:20:45 > 0:20:47Whether they would then go back
0:20:47 > 0:20:49and be used downstairs in the food room.
0:20:49 > 0:20:51I don't know what they're used for up here.
0:20:53 > 0:20:56I'm seeing if there's any hot water.
0:20:56 > 0:20:59Not only are staff entitled to clean bathroom facilities,
0:20:59 > 0:21:02the law requires them to have hot water and soap
0:21:02 > 0:21:06because any germs here could be transferred to the kitchen.
0:21:06 > 0:21:09No soap, no hand-drying facilities.
0:21:09 > 0:21:11No flush on the toilet.
0:21:14 > 0:21:17It needs a really good clean, as well.
0:21:17 > 0:21:18Inspection complete,
0:21:18 > 0:21:22Fran leaves a list of urgent jobs for the owner,
0:21:22 > 0:21:26including a deep clean, sorting the cellar access
0:21:26 > 0:21:29and rethinking the way food is prepared.
0:21:30 > 0:21:34It was quite hard to work out how they were using the space
0:21:34 > 0:21:35because it was really...
0:21:35 > 0:21:37That back room was really cluttered.
0:21:37 > 0:21:39Yeah, it's only a small area, isn't it?
0:21:39 > 0:21:42- A lot of equipment. - They need to clean as they go.
0:21:42 > 0:21:45So they can maintain some work surfaces. I don't know how they...
0:21:45 > 0:21:48It must be difficult to work in the way that they were working
0:21:48 > 0:21:49because even the floor,
0:21:49 > 0:21:52it was quite difficult to get through different areas
0:21:52 > 0:21:55because there was containers of meat defrosting
0:21:55 > 0:21:56and tubs of this and that.
0:21:56 > 0:21:59It was...
0:21:59 > 0:22:00a bit chaotic.
0:22:00 > 0:22:03It wasn't one of the worst that I've seen.
0:22:04 > 0:22:06But it wasn't good.
0:22:07 > 0:22:12In a week's time, Fran will return to deliver a new hygiene rating.
0:22:12 > 0:22:15But will this takeaway have made any improvements?
0:22:26 > 0:22:29Every hour of every day, our local councils are responsible
0:22:29 > 0:22:33for keeping our towns and cities running smoothly.
0:22:33 > 0:22:36Any problems, just give us a call.
0:22:36 > 0:22:40Councils also try to help us keep fit and healthy.
0:22:40 > 0:22:42In Wigan, Jo Crooks and Neil Herbert
0:22:42 > 0:22:45work in the council's public health department,
0:22:45 > 0:22:49educating and advising on everything from stopping smoking,
0:22:49 > 0:22:51fighting cancer and losing weight.
0:22:52 > 0:22:55We are just swapping the lungs out for the dummies,
0:22:55 > 0:22:58just for infection control.
0:22:58 > 0:22:59The faces need to be sterilised,
0:22:59 > 0:23:02and the lungs need to be changed as well.
0:23:02 > 0:23:06Today, Jo and Neil are going to a local primary school
0:23:06 > 0:23:09to teach children how to try to save someone's life
0:23:09 > 0:23:11if they're in cardiac arrest.
0:23:11 > 0:23:16More than 80,000 people go into cardiac arrest in the UK every year.
0:23:16 > 0:23:18Less than one in 20 survive.
0:23:18 > 0:23:22So it is vital that Jo and Neil's training hits home.
0:23:22 > 0:23:26If children learn basic CPR skills, they're going to go away
0:23:26 > 0:23:28and then they're going to inform other people as well.
0:23:28 > 0:23:30They're much more resilient,
0:23:30 > 0:23:33so they won't be as fazed or panic stricken
0:23:33 > 0:23:35in a real-life situation -
0:23:35 > 0:23:37and if we can teach them from a young age,
0:23:37 > 0:23:39it is something they're going to take with them
0:23:39 > 0:23:40through to their adult life.
0:23:43 > 0:23:46Jo and Neil usually teach life-saving skills to adults,
0:23:46 > 0:23:50but today, they'll be teaching under-12s for the first time.
0:23:50 > 0:23:53Hiya. Come on in, take a seat anywhere.
0:23:55 > 0:23:57So, Neil's going to be my casualty,
0:23:57 > 0:24:00and I'm going to show you the recovery position.
0:24:00 > 0:24:02We've just walked into the classroom, and - oh, no,
0:24:02 > 0:24:04Neil's collapsed on the floor.
0:24:04 > 0:24:09Year Six at Aspull Primary may not be Jo and Neil's toughest students,
0:24:09 > 0:24:12but the pair need to ensure that vital life-saving skills
0:24:12 > 0:24:14are taken on board today.
0:24:14 > 0:24:16So, what do I need to do first.
0:24:16 > 0:24:18- ALL:- Airways. - Airways, well done, fantastic.
0:24:18 > 0:24:21So I'm going to use my two fingers under his chin
0:24:21 > 0:24:22and tilt his head back.
0:24:22 > 0:24:25They start with the recovery position.
0:24:25 > 0:24:27- And then... - ALL:- Leg up.
0:24:27 > 0:24:32Brilliant. And using that, I'm going to pull him over.
0:24:32 > 0:24:34OK?
0:24:34 > 0:24:35Demonstration done,
0:24:35 > 0:24:39it's time for the children to turn Jo's theory into practice.
0:24:39 > 0:24:44Turn his hand like that, and you hold his hand there, as well -
0:24:44 > 0:24:47because if he's unconscious, sometimes people can move.
0:24:50 > 0:24:54Fantastic. Well done. Brilliant.
0:24:54 > 0:24:58If you fix that leg, and that just stops him tipping over.
0:24:58 > 0:24:59Well done.
0:24:59 > 0:25:03Brilliant. If it's all safe...
0:25:03 > 0:25:05Well done.
0:25:05 > 0:25:07With recovery position mastered,
0:25:07 > 0:25:10Neil now has to teach the children how to keep someone alive.
0:25:10 > 0:25:14The right position is here, and not leaning back.
0:25:14 > 0:25:17Chest compressions and rescue breaths can keep the blood
0:25:17 > 0:25:19and oxygen circulating through the body.
0:25:19 > 0:25:24Imagine if I had a glass eye, OK? And my glass eye fell out.
0:25:24 > 0:25:27It is going to fall out on the other side of that person.
0:25:27 > 0:25:28Make sure I'm in the right position,
0:25:28 > 0:25:32and I'm going to sing Nellie The Elephant two times. OK, so...
0:25:33 > 0:25:37But translating cardiopulmonary resuscitation, or CPR,
0:25:37 > 0:25:40to 11-year-olds isn't child's play.
0:25:42 > 0:25:44Who wants to go next?
0:25:45 > 0:25:48So, what would you do first, if you found him?
0:25:48 > 0:25:51- Check for danger.- Right, fantastic.
0:25:51 > 0:25:54If someone isn't breathing normally and isn't moving,
0:25:54 > 0:25:58you should call 999 before starting CPR.
0:25:58 > 0:25:59Quite hard.
0:26:02 > 0:26:05Move your knuckle a little bit. So we look for the chest there.
0:26:05 > 0:26:09These essential life-saving skills are not easy to master.
0:26:11 > 0:26:13You're struggling there. Don't worry.
0:26:13 > 0:26:15We'll find that clicker for you.
0:26:15 > 0:26:18But despite Jo and Neil's inexperience in the classroom,
0:26:18 > 0:26:22these children are learning that one day they could make a difference.
0:26:22 > 0:26:25So if you put your hand right there in the middle.
0:26:25 > 0:26:27Use this bit of your hand.
0:26:27 > 0:26:30There we go, fantastic.
0:26:31 > 0:26:37We've been learning, if someone's unconscious, how we can help them.
0:26:37 > 0:26:39If you lean a little bit more over.
0:26:39 > 0:26:42If you put your hand down first, in the centre of the chest.
0:26:42 > 0:26:46We could save someone's live.
0:26:46 > 0:26:48It could be your best friend.
0:26:48 > 0:26:51Pinch his nose first. Brilliant.
0:26:51 > 0:26:53I'm going to teach my brother.
0:26:53 > 0:26:56Because, like, if he's somewhere, and someone collapses,
0:26:56 > 0:26:59if that does happen, he knows.
0:26:59 > 0:27:01Just tilt the chin back again.
0:27:04 > 0:27:06There we go, brilliant. Well done.
0:27:06 > 0:27:08I think it went really, really well.
0:27:08 > 0:27:11The children were really engaging, and hopefully we've got 30 children
0:27:11 > 0:27:14that are going to take the messages away tonight.
0:27:14 > 0:27:16Tell family and friends, and hopefully,
0:27:16 > 0:27:19if they're ever in that situation, they'll know how to act.
0:27:33 > 0:27:36Across town, Graham and Paul's big day has arrived.
0:27:36 > 0:27:40They're converting their civil partnership into a marriage.
0:27:40 > 0:27:43We better get sorted out with what we're wearing for this wedding,
0:27:43 > 0:27:46- haven't we?- We need to decide. - Yeah, so...
0:27:46 > 0:27:50It rained for their civil ceremony in 2006.
0:27:50 > 0:27:55Today, the sun is shining, but it's causing a wedding wardrobe meltdown.
0:27:55 > 0:27:58You're not wearing a waistcoat now?
0:27:58 > 0:28:01I don't think so, it is going to be too hot, isn't it?
0:28:01 > 0:28:04It is going to be about 80 or 90 degrees, I think, today.
0:28:04 > 0:28:08- Hottest day of the year to get married in.- Get married in shorts.
0:28:08 > 0:28:11I think I might do. Just put these on, it'll be all right.
0:28:11 > 0:28:14Yeah, put them back until the next wedding.
0:28:14 > 0:28:17This is the second attempt, isn't it?
0:28:17 > 0:28:19This ceremony was supposed to take place
0:28:19 > 0:28:22on the anniversary of their civil partnership -
0:28:22 > 0:28:25but Paul collapsed with dehydration,
0:28:25 > 0:28:27and they had to cancel at the last minute.
0:28:27 > 0:28:29Despite the heat, there are no signs
0:28:29 > 0:28:32that he'll suffer a similar fate today.
0:28:32 > 0:28:34I'm not nervous now, or anything like that -
0:28:34 > 0:28:38but perhaps, when it is actually happening, I probably will be.
0:28:40 > 0:28:43- Won't last very long anyway, will it?- No.
0:28:43 > 0:28:47And then it will be off to the reception, at the symposium.
0:28:47 > 0:28:49And relax and have a pint.
0:28:49 > 0:28:53- That'll do us.- And some buffet. - And some buff-it.
0:28:53 > 0:28:54THEY LAUGH
0:28:58 > 0:29:01Today isn't just Graham and Paul's big day.
0:29:01 > 0:29:04It'll be the first time council registrar Melvyn has
0:29:04 > 0:29:07conducted a ceremony like this.
0:29:07 > 0:29:10He needs to make sure everything runs smoothly.
0:29:10 > 0:29:14With it being a special day, they don't want anything going wrong.
0:29:14 > 0:29:17But we usually go through the vows with them to reassure them.
0:29:18 > 0:29:20- Do you want to come through?- Yes.
0:29:22 > 0:29:26Do you want me to run through the ceremony, what we've done for you?
0:29:26 > 0:29:29This is the part which is to do with the conversion, you know,
0:29:29 > 0:29:32converting your civil partnership, and the statutory words.
0:29:32 > 0:29:34So you've got to say those.
0:29:36 > 0:29:39With the ceremony minutes away, Graham
0:29:39 > 0:29:42and Paul are about to make it second time lucky.
0:29:44 > 0:29:47A little bit nervous now.
0:29:47 > 0:29:50But everything will be fine.
0:29:50 > 0:29:53This has gone askew. You've tried to...
0:29:55 > 0:29:56..hold it.
0:29:59 > 0:30:02It's also Melvyn's moment of truth.
0:30:02 > 0:30:03So, ladies and gentlemen,
0:30:03 > 0:30:06would you all like to stand for Graham and Paul?
0:30:06 > 0:30:07Thank you.
0:30:11 > 0:30:15I'd like to welcome everyone here today on this very special occasion
0:30:15 > 0:30:18for both Graham and Paul. And for Graham and Paul,
0:30:18 > 0:30:21converting their civil partnership today
0:30:21 > 0:30:25is a proud confirmation of the love, respect and true friendship
0:30:25 > 0:30:27that they have for each other.
0:30:27 > 0:30:30Graham, if you could, first of all, take Paul's ring.
0:30:30 > 0:30:34- I give you this ring... - I give you this ring.- ..as a token.
0:30:34 > 0:30:36- ..as a token. - ..of my love and affection.
0:30:36 > 0:30:39..of my love and affection.
0:30:39 > 0:30:42- Finger's swelled.- Yeah, it is... - Hot weather.
0:30:43 > 0:30:46Despite the heat, the happy couple and Melvyn are soldiering on.
0:30:46 > 0:30:50Paul, if you'd like to do likewise. I give you this ring...
0:30:50 > 0:30:53- I give you this ring...- ..as a token of my love and affection...
0:30:53 > 0:30:55..as a token of my love and affection...
0:30:55 > 0:30:58..and the sharing of our lives together.
0:30:58 > 0:31:00..and the sharing of our lives together.
0:31:01 > 0:31:05And from this time forward, you are partners in life.
0:31:05 > 0:31:07Give yourselves a round of applause.
0:31:07 > 0:31:09APPLAUSE
0:31:14 > 0:31:15I think it went really well.
0:31:15 > 0:31:18And it was the first one we've done in Wigan.
0:31:18 > 0:31:21I think it must mean the world to Graham and Paul,
0:31:21 > 0:31:24to be able to go through a ceremony like today.
0:31:24 > 0:31:26I suppose I'm quite privileged, really,
0:31:26 > 0:31:30to be part of somebody's happiest day.
0:31:30 > 0:31:33You know, probably one of the happiest days of their life.
0:31:37 > 0:31:40Thanks to Melvyn, after years of legal red tape
0:31:40 > 0:31:41and unexpected illness,
0:31:41 > 0:31:45Paul and Graham have finally fulfilled a lifetime's ambition.
0:31:45 > 0:31:48Well, I think it went very well, it was very nice.
0:31:48 > 0:31:52Lovely ceremony, everybody enjoyed it. They did us proud, didn't they?
0:31:52 > 0:31:54- They did, yes.- Certainly did.
0:31:54 > 0:31:57We saw a lot more. It was nice.
0:31:57 > 0:31:59The thing is, now we're married...
0:31:59 > 0:32:01there's always the chance I can divorce you now,
0:32:01 > 0:32:02I couldn't before, could I?
0:32:02 > 0:32:04So... But no, that will never happen.
0:32:04 > 0:32:06THEY LAUGH
0:32:06 > 0:32:09It won't, don't you worry. I'll kill you first.
0:32:09 > 0:32:10THEY LAUGH
0:32:12 > 0:32:13- ALL:- Cheers!
0:32:15 > 0:32:19Still to come, Fran returns to the poorly-performing takeaway
0:32:19 > 0:32:22to deliver her hygiene rating...
0:32:22 > 0:32:23I've got your letter with me,
0:32:23 > 0:32:27and I've got your notices with regard to health and safety.
0:32:27 > 0:32:29There may be something left, but I have to just...
0:32:29 > 0:32:34- There's not much left, but I've done a lot of things.- OK.
0:32:34 > 0:32:36..and David and Norman step out
0:32:36 > 0:32:38without council officer Lisa's support -
0:32:38 > 0:32:41but will their friendship flourish?
0:32:41 > 0:32:44- In the future, what we can do, come back here...- Come back here.
0:32:44 > 0:32:48..and research your family history.
0:32:48 > 0:32:50Fancy doing that?
0:32:59 > 0:33:02Last week, Wigan Council's environmental health officers
0:33:02 > 0:33:07Fran and Varsha made an unannounced inspection of this takeaway.
0:33:07 > 0:33:09Is this your rubbish here on the side?
0:33:09 > 0:33:12- You need to make sure you put it straight into the bin.- Yeah.
0:33:12 > 0:33:15It is important to keep it as clean and tidy as possible,
0:33:15 > 0:33:18so you don't attract any pests into the premises.
0:33:18 > 0:33:22The owner, Mohammed, was absent when Fran did the inspection,
0:33:22 > 0:33:26but she left a list of jobs that needed urgent attention.
0:33:26 > 0:33:29She's returning to deliver a new hygiene rating,
0:33:29 > 0:33:32and see if any improvements have been made.
0:33:33 > 0:33:37So, I've come back to revisit today. I've got your letter with me.
0:33:37 > 0:33:41And I've got your notices with regard to health and safety,
0:33:41 > 0:33:44so I thought, if we have a chat through, and then if you...
0:33:44 > 0:33:49- I've done something, I've done a lot of things.- OK. That's great.
0:33:49 > 0:33:52It sounds promising, but will it be good enough?
0:33:52 > 0:33:55Right, before we start, can I just go and wash my hands first?
0:33:55 > 0:33:57Is that OK? And then I'll come back to you...
0:33:57 > 0:34:00Adequate hand-washing facilities are a legal requirement
0:34:00 > 0:34:03for all businesses selling food.
0:34:03 > 0:34:06But a week ago, this takeaway was falling short.
0:34:06 > 0:34:12- Have you got any soap?- Yes.- And paper towels or anything like that?
0:34:12 > 0:34:15But now, there's soap and towels.
0:34:15 > 0:34:17- You have to wait to get warm. - Yeah, that's fine.
0:34:19 > 0:34:23The washing-up sink and preparation surfaces that were cluttered
0:34:23 > 0:34:26and dirty are now much cleaner and more organised, too.
0:34:28 > 0:34:32The cellar door was propped open with a makeshift metal bar.
0:34:34 > 0:34:37Now there's a chain to secure the cellar door.
0:34:37 > 0:34:38There's also a hand rail,
0:34:38 > 0:34:41and the clutter in the cellar has been cleared.
0:34:41 > 0:34:45Because it is quite a lot different to how it was last time.
0:34:45 > 0:34:47I can see you've put a hand rail on, which is great,
0:34:47 > 0:34:49because that's needed on a staircase.
0:34:49 > 0:34:53You've cleared all this area, so it just looks totally different
0:34:53 > 0:34:57to last time, doesn't it? And I'm happy with the chain.
0:34:57 > 0:34:59So you just need to make sure that it's safe
0:34:59 > 0:35:01for your staff to come down here.
0:35:01 > 0:35:03It is an improvement,
0:35:03 > 0:35:06but there's still more that Fran needs to see done.
0:35:06 > 0:35:10Because the open staircase still presents a danger to staff.
0:35:10 > 0:35:12When you do have to go down there,
0:35:12 > 0:35:15something to stop somebody falling here,
0:35:15 > 0:35:18something in place to stop them falling.
0:35:18 > 0:35:22So you could have something temporary that comes up here.
0:35:22 > 0:35:26It's got to be strong enough so that if you did slip or fall,
0:35:26 > 0:35:29it would stop you, it would take your weight. And high enough.
0:35:30 > 0:35:33But then it folds down.
0:35:33 > 0:35:35Finally, the staff bathroom.
0:35:35 > 0:35:40Last time, it was cluttered, there was no hot water and it was dirty.
0:35:41 > 0:35:44No soap, no hand drying facilities.
0:35:44 > 0:35:46No flush on the toilet.
0:35:46 > 0:35:49Now it's much better.
0:35:49 > 0:35:52- So you've had a big clean-up in here, as well.- Yeah.- Yeah.
0:35:52 > 0:35:53One thing I wanted to ask,
0:35:53 > 0:35:56are these used down in the food room afterwards?
0:35:56 > 0:35:57- No.- OK.
0:35:59 > 0:36:01There have been improvements,
0:36:01 > 0:36:03but Fran can only base her hygiene score
0:36:03 > 0:36:06on findings from the inspection last week.
0:36:06 > 0:36:10Prior to that, the takeaway was rated as 4 -
0:36:10 > 0:36:13but now it's time to deliver the fresh rating.
0:36:14 > 0:36:16At the moment, as it stands,
0:36:16 > 0:36:19- you've been scored at a 1. - 1?!- I know.
0:36:19 > 0:36:21Come on, we had 4!
0:36:21 > 0:36:24I know you did, yeah, which is why it's disappointing
0:36:24 > 0:36:26that the standards have dropped.
0:36:26 > 0:36:29But you don't need to stay at a 1.
0:36:29 > 0:36:31If you do the things that are outlined in the letter,
0:36:31 > 0:36:35then we'll be happy to come back and re-score you.
0:36:35 > 0:36:37It's not fair!
0:36:37 > 0:36:40It's not fair. 1 score. 1.
0:36:40 > 0:36:43I don't think a 1.... That's...
0:36:43 > 0:36:45You shouldn't be 1, no. We want you to be better than that.
0:36:45 > 0:36:49But there were quite a lot of things that were wrong when we came back.
0:36:49 > 0:36:51- It was busy time, you know what I mean?- Yeah.
0:36:51 > 0:36:52I understand that it was busy,
0:36:52 > 0:36:55but we're only allowed to come when you're open.
0:36:55 > 0:36:59You can look at this afterwards, but I'll just let you know how it works.
0:36:59 > 0:37:02So this letter is saying if you do these things,
0:37:02 > 0:37:04then you're going to be a compliant business
0:37:04 > 0:37:06and, hopefully, we want you to get the best score you can.
0:37:06 > 0:37:09There's no reason why you can't get back up to the score
0:37:09 > 0:37:10you were at before. So...
0:37:10 > 0:37:13It's bad news for Mohammad,
0:37:13 > 0:37:17but food businesses must maintain high standards at ALL times.
0:37:17 > 0:37:21I wouldn't be happy if it was my business and I'd scored low,
0:37:21 > 0:37:24so I can understand why they're disappointed and quite angry.
0:37:24 > 0:37:28So I've explained the options to them.
0:37:28 > 0:37:32They have a right to appeal within 14 days,
0:37:32 > 0:37:37or they could request a revisit and ask me to come back
0:37:37 > 0:37:40and do another inspection when they've done the work.
0:37:40 > 0:37:44So they have got options. It's not set in stone that they're a 1.
0:37:44 > 0:37:49Mohammad decided not to appeal against Fran's rating.
0:37:49 > 0:37:51She will continue to monitor the businesses' progress
0:37:51 > 0:37:55and Mohammad says he and his staff have been working hard
0:37:55 > 0:37:59to get the takeaway back on track and ready for the next inspection,
0:37:59 > 0:38:01which could be in 12 months' time.
0:38:01 > 0:38:03I expect to get 5...
0:38:03 > 0:38:05next time they come.
0:38:07 > 0:38:08I hope.
0:38:08 > 0:38:09HE CHUCKLES
0:38:16 > 0:38:20Last month, council officer Lisa Rigby,
0:38:20 > 0:38:22who helps run the Shared Life scheme,
0:38:22 > 0:38:26introduced volunteer Norman to 33-year-old David,
0:38:26 > 0:38:31who has dyspraxia, a condition which means he can't make friends easily.
0:38:31 > 0:38:33There we are.
0:38:33 > 0:38:36- Ducks and everything!- Oh, yeah!
0:38:36 > 0:38:40- It's not bad having a view like that from your house, is it?- Oh, no.
0:38:41 > 0:38:46Today, Lisa has stepped back to let the pair have a day out alone.
0:38:46 > 0:38:48- Hi, mate, how are you doing? - Are you all right.- Good.
0:38:48 > 0:38:50The first session when Champion Service users
0:38:50 > 0:38:53go out on their own is obviously really nerve-racking for me
0:38:53 > 0:38:54because I'm not there.
0:38:54 > 0:38:56I can't see what's going on.
0:38:56 > 0:38:59I'm not controlling, sort of like, the session.
0:38:59 > 0:39:02- You've never been here?- No.- Is that right?- Yes. I've never been here.
0:39:02 > 0:39:05OK. Well, there's some interesting stuff.
0:39:05 > 0:39:10It is important that I taper off my support at that point
0:39:10 > 0:39:14to allow the friendship to blossom and the relationship to progress.
0:39:14 > 0:39:18Over the next few weeks, they'll meet regularly
0:39:18 > 0:39:19and, if all goes well,
0:39:19 > 0:39:22David will also be able to stay over at Norman's,
0:39:22 > 0:39:25giving his parents some respite.
0:39:25 > 0:39:29- Did you know that the Romans came to Wigan?- Yes. I did.
0:39:29 > 0:39:33- Have you seen the Roman baths? - No, that's something I've never...
0:39:33 > 0:39:36- You know the Grand Arcade?- Yes. - Round the back...
0:39:36 > 0:39:39- Round the back, they're actually there.- Oh, right!
0:39:39 > 0:39:42One of the reasons Lisa has introduced David and Norman
0:39:42 > 0:39:45is their shared love of local history.
0:39:45 > 0:39:47Do you know why Wiganers are called Pie-eaters?
0:39:47 > 0:39:49There was a miners' strike...
0:39:49 > 0:39:54- Not the people... It was the 1800s...- The early 1900s.
0:39:54 > 0:39:56Yes, something like that.
0:39:56 > 0:40:00And I think they were one of the first to go back to work, I think.
0:40:00 > 0:40:04- Yeah, yeah.- So they had to eat... - Humble pie. Yeah, yeah, yeah.
0:40:04 > 0:40:06So they're called Pie-eaters.
0:40:06 > 0:40:09- Nothing to do with meat and potatoes or steak and kidney.- No, no.
0:40:10 > 0:40:12In a bid to cement their friendship
0:40:12 > 0:40:15and encourage David to come on further trips with him,
0:40:15 > 0:40:17Norman has done some research.
0:40:19 > 0:40:23- I've seen something over there that will interest you.- Oh, look at that!
0:40:23 > 0:40:26- Yeah.- Did you have any relatives who fought in the war?- Yes, yeah.
0:40:26 > 0:40:29- Which one?- It was me grandad.
0:40:29 > 0:40:32- Second World War?- Second World War. The First World War was...
0:40:32 > 0:40:34- Your great-grandad? - ..two of my great-grandads, yeah.
0:40:34 > 0:40:39- Did one of them get wounded? - Um... Yes.
0:40:39 > 0:40:41- Right.- Yes.- OK.
0:40:41 > 0:40:45- Definitely got something that will interest you, then.- Yeah. Right.
0:40:45 > 0:40:46Yeah.
0:40:48 > 0:40:53Norman hopes the museum's extensive archive will also inspire David.
0:40:55 > 0:40:58- I've done a bit of, er, research. These green files...- Yes?
0:40:58 > 0:41:01- World War I...- All the records.
0:41:01 > 0:41:05- And they've got newspaper indexes.- Right.
0:41:05 > 0:41:07- From the times.- OK.
0:41:07 > 0:41:11- So it might be a relative of yours.- Yes.
0:41:12 > 0:41:16- You did say he was wounded, didn't you?- Well...
0:41:16 > 0:41:18Well, one of them was, yes.
0:41:18 > 0:41:24- So it might be... one of your great-grandads.- Oh!
0:41:24 > 0:41:29So, what I was thinking was, in the future, what we can do is,
0:41:29 > 0:41:31come back here and...
0:41:31 > 0:41:34- Yeah, and have a look. - ..and research your family history.
0:41:34 > 0:41:36Yes, yeah.
0:41:36 > 0:41:39- Fancy doing that?- Yeah!
0:41:41 > 0:41:43Norman's hard work has paid off.
0:41:43 > 0:41:45So it's time for a pint to celebrate
0:41:45 > 0:41:49what everyone hopes is a long and fulfilling friendship.
0:41:50 > 0:41:55- Thank you! Cheers. Thank you. - Cheers!- Shall we sit down?- Yeah.
0:41:55 > 0:41:58It looks like a match made in Wigan,
0:41:58 > 0:42:02much to the relief of council officer Lisa.
0:42:02 > 0:42:05The sense of joy that it gives to you as a worker,
0:42:05 > 0:42:08stepping back and letting them get on with it, is...
0:42:08 > 0:42:10is brilliant. Absolutely brilliant.
0:42:10 > 0:42:13- Did you enjoy the museum? - Yeah, it was good.- Yeah?
0:42:13 > 0:42:15- Yeah, it was, yeah. Yeah. - And a nice drink afterwards.- Yeah!
0:42:15 > 0:42:17- Is that sort of thing you want to do?- Yeah, yeah!
0:42:17 > 0:42:19Lisa's been really, really good.
0:42:19 > 0:42:22I could have asked for a better person than Norman.
0:42:22 > 0:42:26- There are loads of museums we can go and have a look.- Oh, yeah, yeah.
0:42:26 > 0:42:27I'd like that.
0:42:27 > 0:42:32Hopefully, it'll be the start of a long...you know...
0:42:32 > 0:42:34a long-standing friendship, I hope. So...
0:42:34 > 0:42:39And then we can, you know, carry on doing things we both enjoy doing.
0:42:39 > 0:42:41So, yeah.
0:42:41 > 0:42:43Really... Really, really looking forward to the future.
0:42:54 > 0:42:58It's been a productive shift for Wigan's council officers.
0:42:58 > 0:43:01They've taken a takeaway to task on its hygiene and hazards...
0:43:01 > 0:43:03There is a risk of, like, when you're walking down,
0:43:03 > 0:43:06but there's also a risk for anyone working behind the counter.
0:43:06 > 0:43:10..and helped their residents make new lifelong friends.
0:43:10 > 0:43:13- There we go!- Thank you! Cheers, thank you.- Cheers!
0:43:13 > 0:43:15I love my job, yeah. I do love my job.
0:43:15 > 0:43:18I can't say anything more than that.
0:43:18 > 0:43:20I do get a lot of job satisfaction,
0:43:20 > 0:43:24but above all I enjoy helping and supporting vulnerable people
0:43:24 > 0:43:27to get a positive presence within the community.