:00:02. > :00:12.started nine months ago. As promised, it is time for show me
:00:12. > :00:30.
:00:30. > :00:33.This is show me the money, your weekly guide to he is making the
:00:33. > :00:37.catch, how they're doing it and what it means for the way we work.
:00:37. > :00:41.With us tonight, one of the big names in retail - Halfords has been
:00:41. > :00:45.around for over a hundred years and his chief Executive is here.
:00:45. > :00:48.From the three-day week to the credit crunch, Risley has seen it
:00:48. > :00:51.all. She is chief economist at her boss not banks.
:00:51. > :01:01.And Richard is half of the design duo behind kitchen gadget people
:01:01. > :01:02.
:01:02. > :01:06.just have just have. Did you do your bit for the local shops today?
:01:06. > :01:10.Someone who has been looking into the state of our shops is our self-
:01:10. > :01:15.styled Queen of the high street. This week, she is expected to give
:01:15. > :01:21.her verdict on at the closure of shops to get people's shopping
:01:21. > :01:25.again. It will cause for an easing for
:01:25. > :01:31.regulations on night-time deliveries and even a tax on out-
:01:31. > :01:35.of-town car parking. Halfords are keen to get more shot some high
:01:35. > :01:39.street. What you think me to be done to re-energised?
:01:39. > :01:44.I think what Mary Porter is doing is good news. Anything that
:01:44. > :01:47.breathes life into shopping is good. Retailing is a great industry from
:01:47. > :01:51.creating jobs. We're opening a few stores on high streets of London
:01:51. > :01:55.because we have recognised that that is what customers want to shop.
:01:55. > :02:05.Particularly for the urban cyclist, it is a great place. There has to
:02:05. > :02:11.
:02:11. > :02:14.be a balance. The bulk of our They might put a shot on the high
:02:14. > :02:21.street and then the shops around it end up becoming vacant and then you
:02:21. > :02:24.struggle to get the customers You have to be careful when you're
:02:24. > :02:30.choosing way you go and we spend a lot of time thinking about that.
:02:30. > :02:33.That applies in Retail Parks as well as on the High Street. That is
:02:33. > :02:42.one of the key things in retail - making sure the stores are in the
:02:42. > :02:45.right place. You still think the high street has a life, them?
:02:45. > :02:50.The important thing is that there is a balance between high-street
:02:50. > :02:54.stores and out-of-town stores. Often you can do more, particularly
:02:54. > :02:58.with our sorts of products, if the customer as part outside the door.
:02:58. > :03:03.Parking is one of the big issues and some people would say it is too
:03:03. > :03:08.expensive to shop and a high street because it is too expensive to park.
:03:08. > :03:11.It is not just expense but about convenience. Very often, it is very
:03:11. > :03:17.inconvenient a park bench on the High Street, particularly if you
:03:17. > :03:22.are buying bulky goods. It is definitely good news if things are
:03:22. > :03:26.changed to improve parking on the high street, and anything that
:03:26. > :03:30.briefs life will be good for retailers. What are your thing
:03:30. > :03:35.needs to be done to get things moving on the High Street? All the
:03:35. > :03:38.things that have already been said. We know the retailing sector as a
:03:38. > :03:42.whole is under great pressure at the moment. But British Retail
:03:42. > :03:45.Consortium figures last week were pretty depressing. We know that the
:03:45. > :03:50.retailers are under pressure because the consumers are under
:03:50. > :03:54.pressure. This year, we have had inflation running at 5% while
:03:54. > :04:02.earnings growth has been too 0.5%. Benn has been a real squeeze on
:04:02. > :04:05.people's incomes. Unemployment is ticking up. The housing market has
:04:05. > :04:10.been fairly subdued, people are trying to pay off their debts. All
:04:10. > :04:14.these things have pulled back personal consumption and that is
:04:14. > :04:18.one of the reasons why GDP growth this year is going to be so weak.
:04:18. > :04:24.Household consumption will fall by nearly 1% in 2011, which is
:04:24. > :04:28.extraordinary. But is very unusual. Is that a pressure that your
:04:28. > :04:32.customers are seeing, Richard? yes, are we found it is much
:04:32. > :04:36.tougher in the UK high-street this year. We are having to be far more
:04:36. > :04:40.creative with our customers, all customers are expecting this to be
:04:40. > :04:47.far more creative as far as being great product but also added value
:04:47. > :04:53.to are offering. - but to our offering. By there is another
:04:53. > :04:57.argument that the high street is to nine-to-five, whereas out-of-hours
:04:57. > :05:01.-- out-of-town shopping centres have long hours. I think that makes
:05:01. > :05:05.a difference but we supply about 700 independent retailers and we
:05:05. > :05:13.had some fantastic ones who offer great customer service. There is
:05:13. > :05:17.something lovely about that. That level of service can sometimes get
:05:17. > :05:24.lost in larger format stores. We would very much like to see the
:05:24. > :05:28.high streets being reinvigorated and helped to get small shops open.
:05:28. > :05:38.One to you think about one of Mary's ideas, to have more market
:05:38. > :05:42.stalls? We love and encourage entrepreneurial businesses. It is a
:05:42. > :05:52.great weight for people who were thinking of getting into retail to
:05:52. > :05:56.try with a relatively low-cost base. You do not have to have much
:05:56. > :06:03.capital start selling a market stall. Would you agree with that? I
:06:03. > :06:06.can't imagine you selling bikes on a market stall! Be it is not our
:06:06. > :06:12.business but as we were saying, it is a way of bringing customers down
:06:12. > :06:16.town. So the key is that we still have a high street and we should
:06:16. > :06:21.work on keeping it. It is time that our quick flick
:06:21. > :06:25.through some of the stories he would rather have Mr This week.
:06:25. > :06:30.This lot are taking part in the annual World Memory Championships
:06:30. > :06:39.taking place in China. Among the challengers, memorising 30 packs of
:06:40. > :06:44.playing cards in an hour, 3,500 binary numbers. This 21-year-old
:06:44. > :06:48.was the winner. If only he could remember where he parked his car
:06:49. > :06:54.expat that last bit was made up. This brings a whole new meaning to
:06:54. > :07:04.a drive-through restaurant. A car ploughed through the front of this
:07:04. > :07:05.
:07:05. > :07:08.diner in South America. Nobody was harmed.
:07:08. > :07:13.Meet a monkey who campaigned! He is about to have his own art show in
:07:13. > :07:17.Toronto, Canada. His art is described as colourful and abstract
:07:17. > :07:27.and art dealers are set to pay hundreds of pounds for one of his
:07:27. > :07:29.
:07:29. > :07:35.paintings. More fool them! I can paint
:07:35. > :07:43.pictures like that! Can you sell anything these days? I think that
:07:43. > :07:47.is great. I think selling is a great skill. Someone who is able to
:07:48. > :07:54.sell anything is rare. We have one guy in our business who could sell
:07:54. > :07:59.anything. But good sales guys probably cannot sell everything. A
:07:59. > :08:09.monkey's pictures is probably pushing it but I would say that I
:08:09. > :08:11.
:08:11. > :08:14.am Borderline a map. I think people are much more careful about being
:08:14. > :08:20.sold to now. You have got to be careful with the product you are
:08:20. > :08:24.offering. One of the things that we saw there with the car going into
:08:24. > :08:29.the building - essentially taking that more seriously, this is about
:08:29. > :08:36.business is having to prepare for the unexpected. A woman driver -
:08:36. > :08:39.what can you say?! Only I can say that. You do have to be prepared
:08:39. > :08:44.for the unexpected but you have to be prepared for that whatever you
:08:44. > :08:48.do. I am sure you have to be prepared for the unexpected.
:08:48. > :08:53.Sometimes your guests might go missing, and what do you have to do
:08:53. > :08:56.them, do have to respond quickly. Businesses have to do the same.
:08:56. > :09:02.Richard, what is the most unexpected thing that has happened
:09:02. > :09:06.in your business? Why over our biggest markets is Japan, and the
:09:06. > :09:11.tsunami and nuclear issues that were there earlier this year was a
:09:11. > :09:21.huge shock to us, and our business closed down there for three months.
:09:21. > :09:22.
:09:22. > :09:25.It was a huge shock and we had to Did you have insurance? Yes, and a
:09:25. > :09:29.contingency plan, but it was a shock for us. For a company like
:09:29. > :09:34.yours, which is quite small, it must be difficult to prepare, to
:09:34. > :09:38.have contingency plans? It is and you don't want to have to spend too
:09:38. > :09:42.much time coming up with alternative plans, because it takes
:09:42. > :09:46.away time from Claonaig, which is the fun bit. We do think about
:09:46. > :09:50.risks and have a plan before the more serious that stuff but
:09:50. > :09:54.otherwise we just get on with the day-to-day. For a company like
:09:54. > :09:57.yours it must be important to have a Plan B in place? Yes, we are
:09:57. > :10:01.always thinking about contingency arrangements but inevitably things
:10:01. > :10:06.do happen that are unexpected and the key thing is how you react to
:10:06. > :10:09.that and find out what the real problem is, what you can do, fix
:10:09. > :10:13.what you can fix and don't worry what you can't change and as long
:10:13. > :10:16.as you stay clearer focus you can move forward and take advantage.
:10:16. > :10:19.What is the most unexpected thing that has happened to Halfords?
:10:19. > :10:24.is funny now thinking about the weather, this time last year nobody
:10:24. > :10:28.could get around, there was frost, snow on the ground and we were
:10:28. > :10:32.selling so many sledges, so much de-icer, screen wash, those things,
:10:32. > :10:35.and this year the weather is fantastic, really mild and our
:10:35. > :10:38.stores are full of stock but nobody is buying those types of product at
:10:38. > :10:42.the moment. Balancing that and reading the weather is really
:10:42. > :10:46.important. When you do have an incident like you say where
:10:46. > :10:50.everybody -- suddenly everyone is buying Serjit, how quickly can you
:10:50. > :10:55.get that stock because you wanted sell that stock? We have to balance
:10:55. > :10:59.it. This time last year we were selling sledges bought in from the
:10:59. > :11:03.West, and it took about a week to get supply organised. Once you
:11:03. > :11:09.realise you have an opportunity you have big focus on it and go for it.
:11:09. > :11:13.It feels like the weather is used as an excuse by retailers? I think
:11:13. > :11:16.you are right on occasions. But there is no doubt that weather does
:11:17. > :11:21.change people's buying habits and as a retailer it is your job to
:11:21. > :11:25.have the products there when customers need them. So that comes
:11:25. > :11:29.back your point about good planning. Does weather make much of a
:11:29. > :11:33.difference to your business, Richard? I don't think so, not a
:11:33. > :11:37.huge amount. Just the retail trends that come with good and bad weather,
:11:37. > :11:42.Forest the summer months are quieter, people are not so much in
:11:42. > :11:45.stores but not really, we design and make kitchen accessories and
:11:45. > :11:50.chopping boards and colanders, that sort of thing. Cold weather doesn't
:11:50. > :11:55.make people buy more kitchen you tell -- kitchen utensils and stay
:11:55. > :11:59.and cook more? Unfortunately not. What about the Memory Championships,
:11:59. > :12:04.what do you do to remember things? I have a diary, very old fashioned.
:12:04. > :12:07.I write it because I can use technology as well put I think the
:12:07. > :12:10.old fashioned ways are the best ways. I write notes to myself all
:12:10. > :12:18.the time. The key thing is to remember where you put all the
:12:18. > :12:23.notes! Posted stickers all over my house. Go to bed by 12 o'clock, and
:12:23. > :12:28.I can never find them. And Post-it notes to tell you where Post-it
:12:28. > :12:33.notes are Roswell! To the left, to the right. Writing things down
:12:33. > :12:36.helps you to remember things. I'd know if I am giving a speech, if I
:12:36. > :12:42.have written it I can remember it but if I haven't written it down I
:12:42. > :12:47.probably could not. Any memory tricks for you? I have an eye pad,
:12:47. > :12:52.and iPhone, but I have a black book and I write lists, countless lists
:12:52. > :12:58.every day -- iPad. I love writing lists because you can cross things
:12:58. > :13:07.off. It is a great feeling when you can go through your list, it gives
:13:07. > :13:12.you satisfaction. One of the things what about the things on your list
:13:12. > :13:15.for turning things around? It is a tough market at the moment. It is
:13:15. > :13:19.tough but not impossible. What you have to do is seek out the
:13:19. > :13:23.opportunities. We have tried to change the business. We talk about
:13:23. > :13:26.our value triangle, making sure we have competitive prices, innovative
:13:26. > :13:29.and quality products and we are delivering great service and what
:13:29. > :13:32.we have done this year is put a big emphasis behind bikes because we
:13:32. > :13:36.have recognised that at this time cycling is a great thing that
:13:36. > :13:44.people want to do and we have a fantastic chance to grow our
:13:44. > :13:49.So you're seeing changing in spending habits then, more people
:13:49. > :13:54.buying bikes? The motorist is definitely under huge pressure. Two
:13:54. > :13:58.years of 20% increases in petrol prices and two years increases in
:13:58. > :14:01.the cost of insurance. For young people, the car is occupying a
:14:01. > :14:06.different part of their life. We have to create value for the
:14:06. > :14:11.motorist. We do that by fitting products and store, on demand, we
:14:11. > :14:17.have what it chain of also centres last year. We have rebranded them
:14:17. > :14:21.and we are offering great value. seems you're offering more work
:14:21. > :14:28.service. Is this to try and beat the internet? You must lose a lot
:14:28. > :14:31.of business. We do quite a lot of business on the internet. On our
:14:31. > :14:36.garage business, the internet accounts for one-third of the
:14:36. > :14:41.bookings. We see the internet as an opportunity. We have to recognise
:14:41. > :14:44.that when customers have research online and come to the store, we
:14:44. > :14:48.have great service. Our products lend themselves to that. People
:14:48. > :14:52.like to order it by come wind. They do their research. But they like to
:14:53. > :15:01.sit on it, have it built for them. That is something we can be
:15:01. > :15:05.uniquely in the store. Were fit a car radio or a child seat. Isn't
:15:05. > :15:09.there a danger that you lose sales from people was coming, get your
:15:10. > :15:14.servers, take up the time of your staff and buy it on the internet.
:15:14. > :15:20.Only if the price is wrong, and that will be our fault. But also,
:15:21. > :15:27.having unique products. Something like 60% to 65% our own labels. You
:15:27. > :15:30.can only buy them in Halfords. That way, customers know when they do
:15:30. > :15:34.price comparison there is no other place taken by that particular
:15:34. > :15:38.product. That is another way in which we are using the net to grow
:15:38. > :15:42.our business. We heard a brief mention about inflation and we will
:15:42. > :15:48.get the latest figures this week. How much of an issue is it for you
:15:48. > :15:53.and how much of the senior costs go up? We have seen wages go up by
:15:53. > :15:59.about 2.5%. Obviously, some of our softs, like the business rates...
:15:59. > :16:04.So, you have been increasing salaries? Yes. We have been giving
:16:04. > :16:09.pay reviews. If we want to keep quality staff, they have to be
:16:09. > :16:15.rewarded appropriately. On product costs, we face commodity inflation,
:16:15. > :16:19.or oil prices have gone up, things like steel prices, aluminium prices.
:16:19. > :16:23.We have to be careful where we are buying their products. In some
:16:23. > :16:27.cases, that means moving to its new markets and opening up new
:16:27. > :16:31.factories to provide products for us to sell. Have you had to put
:16:31. > :16:35.prices up? In some cases, prices have gone up. In other cases, we
:16:35. > :16:38.have brought prices down because we have found a new source of
:16:38. > :16:41.production that is offering a comparable product at him there
:16:41. > :16:45.were price. As you were saying about the internet, the market is
:16:45. > :16:49.so competitive, if the price is wrong, you do not get the deal.
:16:49. > :16:52.Thank you. The political fall-out from that
:16:52. > :16:56.European veto is still clearly rumbling around with the war of
:16:56. > :17:00.words continuing today. David Cameron's argument is that he is
:17:00. > :17:04.protecting our economy but critics say it could do more damage than
:17:04. > :17:08.good. So he is right? There has been so much going on with the
:17:08. > :17:12.eurozone, it is difficult to keep on top of the Dolls. But looking at
:17:12. > :17:16.the situation comedy think David Cameron had any choice?
:17:16. > :17:20.No, he did not. All he wanted was a few safeguards for the financial
:17:20. > :17:26.services for this country. The financial services industry in
:17:26. > :17:31.general generates about 11% of our tax revenues. Last year, this city
:17:31. > :17:35.had a net exporter of �35 billion. These are very serious, important
:17:35. > :17:38.numbers. His discards for relatively modest. He thought he
:17:38. > :17:42.would be able to get through that most of the European Union members
:17:42. > :17:49.would agree with him. But they have virtually all ganged up against him
:17:49. > :17:53.and he was cornered. He really had no alternative. We keep hearing
:17:53. > :17:57.about how this is about protecting our financial sector and it is very
:17:57. > :18:03.important, it brings in something like �53 billion worth of tax
:18:03. > :18:07.receipts every year. But is this going to protect it? We are still...
:18:07. > :18:13.We're not at the table any more, making these discussions and making
:18:13. > :18:16.these agreements. When people say we had terrific influence over
:18:17. > :18:21.these financial regulations that were coming through - and over 49
:18:21. > :18:25.propose measures in the pipeline - so it is a very serious situation.
:18:25. > :18:30.It is almost as if Brussels wants to stifle the life out of the city,
:18:30. > :18:35.which is a very serious problem. But even when there were quotes us
:18:35. > :18:38.in the tent, we did not have that much influence. Most of this
:18:38. > :18:45.regulation is judged by something like a qualified majority. We have
:18:45. > :18:49.it 0.5% of the vote. There is over 90% that we do not have. It is very
:18:49. > :18:52.hard for London and Britain, because they're so unique in this
:18:53. > :18:57.particular area or to get any natural allies. We do not have
:18:57. > :19:01.natural allies. Not much influence to date. I suspect that will not
:19:01. > :19:04.changed that much. But what it does mean is that the whole relationship
:19:04. > :19:09.with the European Union is now under the microscope. Where do we
:19:09. > :19:12.go from here? We're actually a rather unstable position. We have
:19:12. > :19:16.heard today from some business leaders that they do not think it
:19:16. > :19:22.is good for business because we will indirectly be affected by
:19:23. > :19:27.whatever happens here. I think they're exaggerating. You talk
:19:27. > :19:33.about trade and the importance of the market as if somehow this is
:19:33. > :19:39.something determined by governments and whether Prime Minister has a
:19:39. > :19:42.friendly with each other. It is not like that. These gentlemen know
:19:42. > :19:47.perfectly well that when they sell goods to people overseas, those
:19:47. > :19:51.people buy them because they want to buy them. Similarly, we buy a
:19:51. > :19:54.lot of exports, a lot of stuff from the European Union. We have a huge
:19:54. > :20:03.trade deficit for the other countries in the European Union
:20:03. > :20:09.because we want their products. Richard, you do do a lot of trade.
:20:09. > :20:13.How much of an effect as the crisis haven't and your business? 40% of
:20:13. > :20:17.our turnover is in Europe if you include the United Kingdom as well.
:20:17. > :20:20.We have seen considerable growth in the last 12 months in Europe. We
:20:20. > :20:26.have extended our distribution based there and the markets we are
:20:26. > :20:30.supplying in Europe are doing well with our products. When it comes
:20:30. > :20:33.down to the consumer level, how much this will listen Flynn's it?
:20:33. > :20:37.They do not know. People are worried. We had our distributor
:20:37. > :20:40.conference in London last week where a team distributor's from
:20:40. > :20:44.Europe visit us to talk about issues. There is a worry there but
:20:44. > :20:49.they're not sure how it will impact the retail scene. Our products are
:20:49. > :20:54.still doing well in Europe. Do you care about the politics? Of course
:20:54. > :20:57.you do. We care about that and how it affects consumer confidence.
:20:57. > :21:00.People are worried about parting with their money. We are worried
:21:00. > :21:04.about it, of course. But we have the approach of focusing on what
:21:04. > :21:08.we're good at, which is great product design and getting products
:21:08. > :21:13.to market. For the Sun mat and continue to do that well, and we
:21:14. > :21:19.should weather the storm. David, at what is your export to
:21:19. > :21:25.Europe? It is not massive, is it? We have a business and Islands and
:21:25. > :21:29.it is three to present a 4% of our sales. R Irish business is doing OK
:21:29. > :21:33.at the moment. We think that the Irish Government is starting to
:21:34. > :21:36.show some benefit in terms of clarity. As far as the UK is
:21:36. > :21:41.concerned, customers are under pressure. They just have less money
:21:41. > :21:45.to spend. What they want more than anything else is uncertainty and
:21:45. > :21:49.clarity. The issue that we are thinking about at the moment is
:21:49. > :21:53.that all these changes in Europe, high they causing more confusion in
:21:53. > :21:56.the customer's mind? Is that making them less willing to spend because
:21:56. > :22:00.they do not quite know what the future will bring. The unemployment
:22:00. > :22:06.figures will be out. There is not a lot of good news around and
:22:06. > :22:10.customers are looking for certainty. Thank you. It is no secret that
:22:10. > :22:18.many businesses are feeling the pinch and so, too, are charities,
:22:18. > :22:25.as many of us are giving less. What are they going to get more cash?
:22:25. > :22:29.It is time for the morning drugs round at St Wilfred's Hospice in
:22:29. > :22:34.Chichester these specialist nurses care for terminally ill patients on
:22:34. > :22:39.a 14 bed ward. The NHS contributes just 14% towards the yearly running
:22:39. > :22:43.costs. So this leaves the hospital fund-raising team with a massive
:22:43. > :22:49.task. It is one that is made all the more difficult as people are
:22:49. > :22:57.starting to give Leicester charity. This woman is head of fund-raising
:22:57. > :23:00.at a hospice. She has to raise �5.7 million a year. I have grabbed a
:23:00. > :23:03.few minutes with her just outside the hospice's chapel. Can you tell
:23:03. > :23:09.me just how you go about fund- raising for such a huge amount of
:23:09. > :23:13.money? Clearly, it has always been a challenge. But in terms of the
:23:13. > :23:19.current situation, more so. So we try to diversify our income streams
:23:19. > :23:24.as much as possible. Last year alone, 43% of our income was raised
:23:24. > :23:29.through legacy giving and we have a significant percentage in terms of
:23:29. > :23:33.retail activity. About 20% in terms of our income last year was raised
:23:33. > :23:37.through that particular programme. A lot then would be through
:23:37. > :23:42.voluntary income and that is where we really need to look at the
:23:42. > :23:47.detail and have as many activities as possible. Examples of that would
:23:47. > :23:51.be Hospice lead events programmes as well as community events and
:23:51. > :23:54.charity challenges. Whilst Avril has very clear ideas about how to
:23:54. > :23:59.raise this money, many small charities struggle to find new ways
:23:59. > :24:03.of fund-raising. One of the first thing is that we think is
:24:03. > :24:07.fundamental to everything is to really understand the supporter. To
:24:07. > :24:12.really get under the skin of who is supporting and understanding why
:24:12. > :24:15.they are supporting. It is not just about looking at a database, it is
:24:15. > :24:19.like going out, sitting down and talking to people. What about
:24:19. > :24:24.volunteers? Is that one way that charities can capitalise on the
:24:24. > :24:29.local community? Volunteers are a fantastic resource. It is a way of
:24:29. > :24:32.using people matter both three and connected into the community. It is
:24:32. > :24:37.an innovator of way for a charity to look at things, because it is
:24:37. > :24:40.enabling them to do extra things without it costs associated to it.
:24:40. > :24:45.Luckily for the hospice, research is showing that people are still
:24:45. > :24:50.keen to give money and time to local causes. By its very nature,
:24:50. > :24:53.St Wilfred's engages massively with the local community. Here in the
:24:53. > :24:56.Day Hospice, volunteers have been running an art class for local
:24:56. > :25:01.patients and Esther has been volunteering here for 11 years.
:25:01. > :25:06.What makes you want to volunteer? think it is an incredibly special
:25:06. > :25:09.place. The atmosphere, the people and the sense of support from the
:25:09. > :25:15.community make it an excellent place to come and work as a
:25:15. > :25:19.volunteer. The hospice has been running for nearly 25 years.
:25:19. > :25:22.Heidi Avril and her team come up with innovative ways to keep the
:25:22. > :25:26.local community engaged with the charity?
:25:27. > :25:32.We are always looking at other ways of developing our services, so I
:25:32. > :25:36.think the underlying message is the same. We always build on that in
:25:36. > :25:41.terms of looking at and identifying future needs. We're already looking
:25:41. > :25:45.at social media and E marketing. But there's so much more that we
:25:45. > :25:49.can do. We need to customise our approach going forward. I think
:25:49. > :25:54.again it is not just about asking people to become involved in events.
:25:54. > :25:58.There are so many other messages that we can create there. I think
:25:59. > :26:04.getting a sense of what people want, so it is a two-way conversation,
:26:05. > :26:09.rather than pushing information out to this particular audience.
:26:09. > :26:13.challenge faced by the hospice and charities up and down the country
:26:13. > :26:19.is huge. But it is a challenge they must meet in order to continue to
:26:19. > :26:23.provide services for those who need it most.
:26:23. > :26:27.That is it for this week. Christmas is coming, the goose is getting fat