:00:04. > :00:14.in Damascus. Those are the news headlines. Now
:00:14. > :00:32.
:00:32. > :00:37.it is time for Show Me The Money, This is your weekly guide to who is
:00:37. > :00:40.making the cash and how hay do it. Under starter's order tonight, Dido
:00:40. > :00:47.Harding a jockey for 20 years now the chief executive in the saddle
:00:47. > :00:50.at TalkTalk. You are hired - the winner of last year's Apprentice,
:00:50. > :00:53.it's the entrepreneur and inventor Tom Pellereau. And Aditya
:00:53. > :00:58.Chakraborrty, far from economic with his thoughts and analysis when
:00:58. > :01:02.he writes for the Guardian. So the Budget is written, all George
:01:02. > :01:07.Osborne needs to do now is read it out loud on Wednesday. Full
:01:07. > :01:12.coverage here on BBC News, of course. Once upon a time
:01:12. > :01:19.Chancellors kept their mouths shut. Today George Osborne was on the
:01:19. > :01:26.television, dropping hints like confetti or IOUs. What should he
:01:26. > :01:30.do? I would like to see him stick with his plan and make sure he
:01:30. > :01:37.focuses on deregulating, making it easier for businesses to grow in
:01:37. > :01:41.the UK. Plan A, to reduce the Government's annual borrowing by
:01:41. > :01:45.keeping a curb on planned Government increases. Keep calm,
:01:45. > :01:50.carry on. Even though there are concerns that culting spending
:01:50. > :01:55.would use demand in the economy -- reduces demand in the economy.
:01:55. > :02:00.think he needs to stick with it. He's got the right plan. I am sure
:02:00. > :02:04.he will. Tom Pellereau, who do you want to -- what do you want to see?
:02:04. > :02:08.One is about getting growth from lending towards small businesses.
:02:08. > :02:14.Personally I am a microbusiness really. I have been very fortunate
:02:14. > :02:18.to get investment from Lord Sugar, which helped my products get on the
:02:18. > :02:23.market. National insurance, attacks on employment -- a tax on
:02:23. > :02:30.employment is a hot topic. We know he is going to do already a number
:02:30. > :02:35.of things, not least because he sat with Andrew Marr and told him. One
:02:35. > :02:39.being a clampdown on wealthy people who use offshore companies to buy
:02:39. > :02:45.their homes, thereby avoiding stamp duty. That sound like a God
:02:45. > :02:49.headline. It doesn't sound like it will raise him very much money.
:02:49. > :02:54.gives him political cover if he says, by the way that 50p tax rate
:02:54. > :03:00.cut I will bring it down to 45. He can say he's taking with one hand
:03:01. > :03:07.and taking away with the other. 50p tax rate is supposed to bring
:03:07. > :03:15.�30 billion a year. The closing down of the stamp duty loophole
:03:15. > :03:19.will not bring back anything like that. Allowing us to keep more of
:03:19. > :03:22.our money, raising the personal allowance. You will get something
:03:22. > :03:25.on that in the Budget because it is in the coalition agreement. They
:03:26. > :03:29.have to raise the personal threshold towards �10,000 towards
:03:29. > :03:33.the end of this Parliament. They are meant to do something on it
:03:33. > :03:37.every single year. Could this be a way of putting more money into
:03:37. > :03:42.people's pockets to get them to spend on the high street and
:03:42. > :03:47.stimulate the economy? It would be a way to take people's minds off
:03:48. > :03:54.the scrapping of the 506p tax rate. You write for the Guardian, we
:03:54. > :04:00.expect you have to a political viewpoint? The Guardian supported
:04:00. > :04:05.Lib Dems at the last election. The Guardian, I think, I think, like
:04:05. > :04:14.most people, it is more jobs, higher wages and less of a gap
:04:14. > :04:18.between the rich and poor. I am being unfair to you. Let's talk
:04:18. > :04:23.about the mansion tax then, instead. That is a Lib Dem favourite. We
:04:23. > :04:28.hear that the Conservatives are dead set against it. It is an inco-
:04:28. > :04:31.her rant policy. As a Guardian man, here is where I support the
:04:31. > :04:38.Conservatives. What that policy from Vince Cable amounts is to
:04:38. > :04:43.taxing someone who lives in a �2.1 million house, where as leaving
:04:43. > :04:50.alone someone who owes 10 �1.9 million houses. The best thing
:04:50. > :04:54.would be to revalue council tax and use that to raise more money across
:04:55. > :05:00.the board. The Lib Dems are on to something when they say we undertax
:05:00. > :05:06.expensive problems. We need a more logical way. It is easier to tax
:05:06. > :05:10.someone on their property than is physically presence. It is easier
:05:11. > :05:16.to offshore that than pay income through offshore trusts? Yes.
:05:16. > :05:22.for Boom or Bust. It is a quick flick through the stories. We start
:05:22. > :05:29.with this. Guess what they are? Yes, they are vegetables. They are also
:05:29. > :05:33.potential musical instruments. Here is a person in Beijing and that is
:05:33. > :05:37.a bamboo chute. The brothers say the size and shape of the
:05:37. > :05:44.vegetables is important. What matters is that everything has to
:05:44. > :05:48.be fresh. Really, really fresh. Now, they call this crocodile cage
:05:48. > :05:52.diving. I call it just plain stupid, to be honest. It is the latest idea
:05:52. > :05:57.to get tourys to go to a part of South Africa that suffered from a
:05:57. > :06:01.drop in visitors. You get lowered into the water to get a close-up of
:06:01. > :06:06.the Nile crook dies and their dental hygiene arrangements.
:06:06. > :06:12.Tourists are snapping up the chance to take part.
:06:12. > :06:16.And a sigh of, well I suppose relief, we could call it in the
:06:16. > :06:21.American town of Trenton which has only just avoided running out of
:06:21. > :06:26.toilet paper. There were months of bickering over the awarding of a
:06:26. > :06:31.contract to supply the city's loos, with what you might think is an
:06:31. > :06:35.essential product. The bickering meant that no new loo rolls could
:06:35. > :06:41.be bought. And just in case you didn't quite
:06:41. > :06:51.believe those veg-playing maestross. Here they are, performing on pak
:06:51. > :07:08.
:07:08. > :07:14.choi and a set of spring onion You have to applaud their agility,
:07:14. > :07:19.their ingenuity, their innovation. I think you do. Traditional British
:07:19. > :07:22.cynicism is a bad national trait of ours that we tend to knock
:07:22. > :07:26.entrepreneurs and innovators rather than cherish them and encourage
:07:26. > :07:30.people to have ideas. You never know which ones will take off. All
:07:30. > :07:33.power to them. This is where we get the growth in the economy, by
:07:34. > :07:38.coming up with things people around the world want to buy. My own
:07:38. > :07:42.company, TalkTalk, is only five years old, we have five million
:07:42. > :07:47.customers today. We don't get everything right. Far from it, all
:07:47. > :07:52.the time. We are a huge success story for growth. We should do more
:07:52. > :07:56.to celebrate that rather than being a cynical Brit that knocks people
:07:56. > :08:01.down. I will talk to you about customers later. You are the
:08:01. > :08:06.inventor around the table. Yes, indeed. We are great with coming up
:08:06. > :08:12.with ideas. The country is full of people in their sheds with
:08:12. > :08:16.wonderful ideas. Yes. Yet we seem to have a problem turning it into a
:08:16. > :08:23.commercial product. It is a difficult stage. My first invention,
:08:23. > :08:28.from my oven to the market. And the understanding of that is an
:08:28. > :08:32.incredibly difficult process. Access to funds... Real innovation
:08:32. > :08:37.is risky. It is getting hold of the money you need. It is getting hold
:08:38. > :08:43.of money for risk-taking activities. Banks are there if you have an
:08:43. > :08:48.order and you need to fulfil that order. That is what banks are about.
:08:48. > :08:52.Getting money nor a new, innovative nail file, something like that,
:08:53. > :08:56.comes down to you having to find money yourself, borrow it Unionist.
:08:56. > :09:00.It is that area where the Government could help more.
:09:00. > :09:07.mention nail files because that is your business nowadays w the
:09:07. > :09:14.backing of Lord Sugar. Isn't that the job of venture capitalists?
:09:14. > :09:18.is a job of venture capitalists. Also crowd funding is a huge way of
:09:18. > :09:24.raising money. I have been Tweeting today, asking a question about how
:09:24. > :09:29.easy they found it to raise money. Some people came back and said that
:09:29. > :09:35.has been my best source. Let's look at the crook dils, this is about
:09:35. > :09:41.leaping into -- crocodiles - this is about leaping into the unknown.
:09:41. > :09:47.To pick up on Tom's point, yes, you need ingenuity.
:09:47. > :09:51.There's a paradox. We're in Britain, which is one of the most heavily
:09:51. > :09:56.financialised economies in the world. Where when we think about
:09:56. > :10:02.who will fund the risk, where you will get the money from, where are
:10:02. > :10:07.the venture capitalists? They are not to be found. How do you fix it?
:10:07. > :10:11.We had the report from the man who runs legal and general, who said
:10:11. > :10:16.there'll be a �190 billion gap between what business wants and
:10:16. > :10:22.will be able to get its hands on. think George Osborne is on to a
:10:22. > :10:27.good thing here. At his... One of the themes of his Budgets is how
:10:27. > :10:32.you get money in from pension funds to finance things which are seen as
:10:32. > :10:35.publicly important, whether bridges or roads. Why not force pension
:10:35. > :10:42.funds to give money up towards small businesses which create jobs
:10:42. > :10:46.in this country. Whether nail files or anything else. I want to ask Tom
:10:46. > :10:50.about the crocodile question. What is the biggest risk you have taken
:10:50. > :10:57.in business? Probably was starting up. I think luckily at the time I
:10:57. > :11:01.had no idea how difficult it would be. So, I got involved. Would you
:11:01. > :11:08.have taken the business? I am about to take it. We will have a TV
:11:08. > :11:13.business to compete with Sky and Virgin.
:11:13. > :11:17.The loo roll shortage. How in your business do you deal with, it's a
:11:17. > :11:24.pressing issue, of making sure supplies are there on time, but not
:11:24. > :11:28.too early to make sure you are not tying up capital? I worked for
:11:28. > :11:33.Tesco and Sainsbury's. Loo roll is a product which sees a spike in
:11:33. > :11:38.demand. More people buy knit the run-up to Christmas. Supermarkets
:11:38. > :11:41.the world over have learnt how to supply loo roll. It is a great
:11:41. > :11:44.story of where the Government can learn from the private sector.
:11:44. > :11:49.there any reason other than the obvious one which comes to mind, as
:11:49. > :11:52.to why we might need more loo roll? It is a scary thought, isn't it,
:11:52. > :11:56.really? I think it is about panic that you might run out when you
:11:56. > :12:00.have all of your family with you. Even if you are going away for
:12:00. > :12:05.Christmas you feel the need to stock up as well. It is panic
:12:05. > :12:13.buying. It is not that you have sold us too much food that we don't
:12:13. > :12:18.need. Thank you. We will pass.... One, you asked about why it is so
:12:18. > :12:22.difficult to get new things in. One reason is that supply chain is
:12:22. > :12:26.incredibly complicated. My product goes into retailers this week. It
:12:26. > :12:29.is a difficult thing to get right. This is a Government-related story.
:12:29. > :12:34.Government purchasing. I would love to see, except for the Budget, is
:12:34. > :12:38.the way the Government, the MoD can make it easier to bring new
:12:38. > :12:42.innovations into them. It is easier to borrow if you have a purchase
:12:42. > :12:47.order from someone like the NHS. need you to sit quietly. We will
:12:47. > :12:50.have a nater over here and then we will come back to you again. You
:12:51. > :12:55.were talking to me about customer service. You know that I was a
:12:55. > :12:58.customer of your business and like some others got fed up with the
:12:58. > :13:02.quality of the customer service. It was not just me, there were
:13:02. > :13:06.thousands who left your business because of what happened through
:13:06. > :13:10.the takeover of Tiscali. First of all, Declan, I am sorry. You cannot
:13:10. > :13:15.say that enough. Indeed I can't. It is important to say it. TalkTalk
:13:15. > :13:19.was founded five years ago. In the course of five years we have gone
:13:19. > :13:24.from no customers to five million customers. That huge growth has
:13:24. > :13:30.come at a cost, that I joined the company two years ago when we were
:13:30. > :13:33.just in the process of integrating Tiscali. A big acquisition we had
:13:33. > :13:37.made. We underestimated how hard it was to integrate those customers
:13:37. > :13:42.into the business. And, as you have just demonstrated, some customers
:13:42. > :13:46.voted with their feet. Two years on, we are seeing much better customer
:13:46. > :13:50.service. Still not perfect. There is always more that we can do. We
:13:50. > :13:55.have completed that integration. We are looking forward to disrupting a
:13:55. > :14:05.new market, the TV market, where, while we have grown, we have
:14:05. > :14:07.
:14:07. > :14:12.brought value for money, broadband TalkTalk was born out of Carphone
:14:12. > :14:20.Warehouse. When Villa started going wrong, you must have wanted to sit
:14:20. > :14:25.down and cry? No, I am not decry a tight, I am a jump jockey in my
:14:25. > :14:30.heart and they don't cry. My approach is, if you have a problem,
:14:30. > :14:34.you talk to your customers. Ask them what they think. And ask you
:14:34. > :14:39.frontline team who deal with the customers what they think. They are
:14:39. > :14:45.the two groups of people who can tell you what the problems are. It
:14:45. > :14:48.is then up to you to go and fix them. Let's talk about privacy,
:14:48. > :14:54.when people use your broadband service, who is responsible for
:14:54. > :15:02.making sure their information is not misused? Their personal
:15:02. > :15:08.information? Yes. The it is complicated, because it is a big
:15:08. > :15:12.world of internet. An internet service provider has a certain
:15:12. > :15:19.amount of responsibility. So do a customers in how they choose to
:15:19. > :15:24.interact. At TalkTalk we give customers tools to help them use
:15:24. > :15:30.the internet. We have launched homes safe which enables you to
:15:30. > :15:36.block certain devices on your home. You can get access to virus alerts.
:15:36. > :15:43.A lot of your data might be extracted from viruses, from
:15:43. > :15:46.visiting infected website. You also might want to decide what websites
:15:46. > :15:53.you want your children to visit. But the role we played is giving
:15:53. > :15:58.you, the customer, the information and the tools. I wonder do you get
:15:58. > :16:03.a little bit frustrated with the assumption it is for the internet
:16:03. > :16:07.companies to police this? You mention things like what sites your
:16:07. > :16:12.children are looking at, that surely is the responsibility of
:16:12. > :16:20.their parents? I think it is ultimately the responsibility of
:16:20. > :16:22.the parents. But I provide a set of tools, access to the internet and
:16:22. > :16:29.service providers do have a responsibility to help customers
:16:29. > :16:33.use it. Just like over the last 30 years car manufacturers have a
:16:33. > :16:37.responsibility to help their customers drive more safely. It
:16:37. > :16:41.does not take the responsibility away from the driver, but a
:16:41. > :16:47.responsible company does know that you can put tools in the hands of
:16:47. > :16:54.the driver to make them drive more safely. How many years we were
:16:54. > :16:58.jockey? 20 years I was an amateur jockey. How did that come about?
:16:58. > :17:04.had a ride when I was 16 and fell in love with it. I was not good
:17:04. > :17:10.enough to make a career out of it. Which is less brutal, the boardroom
:17:10. > :17:14.or the stable yard? A good book boardroom and a good jockey's
:17:14. > :17:20.changing room is full of camaraderie and everybody likes to
:17:20. > :17:25.win. You are allowed to whip horses but not your finance director?
:17:25. > :17:31.think she would be unhappy if I did that. The Chancellor would like it
:17:31. > :17:35.to be a Budget for growth to help companies create jobs and
:17:35. > :17:38.presumably help him keep his own. Tom, pick up on the thought you had
:17:38. > :17:43.about the Government making it easier for small businesses to get
:17:43. > :17:47.money by giving them promised work up front. The problem is, knowing
:17:47. > :17:53.which door of Government to knock on to get the contract, to get the
:17:53. > :17:57.business? It is incredibly difficult. If you come up with an
:17:57. > :18:02.amazing medical device that could save the NHS millions. But to know
:18:02. > :18:06.who to talk to, he might be the purchaser, but know what you need
:18:06. > :18:13.to know from them what you need to do in order to tick the boxes to
:18:13. > :18:16.get in. We have amazing medical device companies as an example, and
:18:16. > :18:23.the NHS could help foster that and it could bring a lot of private
:18:23. > :18:27.money in. Such a simple thing to go right, surely? Potentially it is
:18:27. > :18:32.simple, potentially it is something that won't cost any money. But it
:18:32. > :18:38.does not seem to be happening at the moment, so it must be more
:18:38. > :18:43.complex. Tom is absolutely right. TalkTalk
:18:43. > :18:49.has been nearly �2 billion worth of turnover, five years old and we
:18:49. > :18:53.don't have any direct business with the Government yet. Tom is right,
:18:53. > :18:58.it is a big opportunity for the Government to take advantage of
:18:58. > :19:01.greater competition, different suppliers they might not have had
:19:01. > :19:05.access to and save themselves some money by cutting out the
:19:06. > :19:09.bureaucracy and making it easier. And the Prime Minister will make a
:19:09. > :19:12.speech about this tomorrow, he is getting more private money into
:19:13. > :19:19.infrastructure projects, to pay for things like roads and power
:19:19. > :19:24.stations. Is it a magic bullet? on its own. Infrastructure
:19:24. > :19:28.investment is a good thing for the long-term future of the country.
:19:28. > :19:33.But it is important we do it in a way that encourages innovation and
:19:33. > :19:39.competition. Otherwise all you're doing is handing over a monopoly
:19:39. > :19:42.assets over to somebody and that won't drive growth. And on
:19:42. > :19:45.Wednesday we might hear the Chancellor mentioned he is minded
:19:45. > :19:53.to let the big stores open for longer on a Sunday during the
:19:53. > :19:59.Olympics for those 80 weeks. Unions and church groups are not so happy
:19:59. > :20:04.about it? -- eight weeks. I am among the unhappy camp. I like
:20:04. > :20:08.shopping like everybody else. But if you allow people to go shopping
:20:08. > :20:15.whenever they want, what happens to the employees in the shops he want
:20:15. > :20:19.to spend times with their families. Thanks very much. Within the family
:20:19. > :20:24.they call it the firm and this year the quark -- Queen has been in
:20:24. > :20:30.charge of it for 60 years. We decided to find some other firms,
:20:30. > :20:40.which just like her Majesty, set up in 1952. Lucy Burton has been to
:20:40. > :20:45.
:20:45. > :20:49.one of them with much moaning about the early start which it involved.
:20:49. > :20:55.It is 6:00am and milkmen from Plumb's Dairy body living up to
:20:55. > :21:03.doorsteps in Cambridge, just in time for breakfast. Henry Plumb
:21:03. > :21:08.founded the business in 1952. Bernard, your father, Henry, set up
:21:08. > :21:15.the business in 1952, delivering milk in this very cart. It has
:21:15. > :21:21.always been a family affair? Very much, I was the youngest of three
:21:21. > :21:29.sons at the time. My brother Lesley, and we were all involved in the
:21:29. > :21:33.milk business from a very early age. Obviously you're not using this the
:21:33. > :21:39.Peter Foot Carte anymore, how has it changed? It has all become
:21:39. > :21:45.motorised. We have to stick to distances nowadays which has
:21:45. > :21:49.changed the whole thing. What about the future? I still have so much
:21:49. > :21:55.passion in the business. You have a lot of grandchildren, are you going
:21:55. > :22:02.to try and get them involved in the business so when Prince William is
:22:02. > :22:08.celebrating his jubilee, they can celebrate it as well. People say
:22:08. > :22:18.there is a death knell on milk rounds, but I don't believe it.
:22:18. > :22:24.
:22:24. > :22:29.Grandchildren, yes, hopefully. me I'd just in and Mark, two of
:22:29. > :22:36.Bernard's sons. We are in a cold store room. Can you tell me how
:22:36. > :22:40.much a pint of your mother sells for? 64p on the doorstep. A little
:22:40. > :22:46.bit more expensive from the supermarkets, so how do you
:22:46. > :22:49.compete? We don't compete on price, but would service. We provide milk
:22:49. > :22:54.and other goods to the doorstep before breakfast so that customers
:22:54. > :22:58.get what they want before they go to work. And we are for other goods
:22:58. > :23:02.as well, so hopefully that's how business will continue to growth.
:23:02. > :23:07.It is your 60th year, like the Queen you are celebrating your
:23:07. > :23:11.diamond jubilee. Do you have any plans? It is about improving
:23:11. > :23:15.service to customers and diversified product range to
:23:15. > :23:21.rebuild upon the current customer base we have, as well as marketing
:23:21. > :23:25.sales to other customers. We now have a website which has improved
:23:25. > :23:29.customer contact with ourselves. The Queen may have the whole
:23:29. > :23:36.country celebrating her jubilee, but there is no doubt Plumb's Dairy
:23:37. > :23:41.will be milking theirs, too. It is the Budget on Wednesday, so