:00:14. > :00:17.intensifies, with more violence on the streets of Istanbul. Riot police
:00:17. > :00:22.have stormed a central square, where anti-government protests have been
:00:23. > :00:26.taking place for nearly two weeks. The clamp-down came as the Turkish
:00:26. > :00:32.Prime Minister warned that he was running out of patience with
:00:32. > :00:35.protesters. We will have the latest from Istanbul. Also tonight: Lloyds
:00:35. > :00:40.Banking Group admits mistakes in the way it handled complaints about
:00:40. > :00:46.payment protection insurance. Major reform of GCSEs in England, with
:00:46. > :00:49.less coursework and more exams. Young people in this country deserve
:00:49. > :00:57.an education system that can con Peter with the rest of the world, a
:00:57. > :00:59.system that sets and achieves higher expectations. -- computing. Dozens
:00:59. > :01:05.of arrests in central London ahead of the G8 summit of world leaders
:01:05. > :01:11.next week. And Sir Henry Cecil, one of the most successful racehorse
:01:11. > :01:15.trainers of all time, has died. In Sportsday on BBC News, a miserable
:01:15. > :01:25.end to England's under 21 Championship. Already out of the
:01:25. > :01:43.
:01:43. > :01:45.tournament, they were beaten 1-0 by violence in the centre of Istanbul
:01:45. > :01:49.as riot police have clashed with thousands of anti-government
:01:49. > :01:56.protesters. The Turkish Prime Minister says he is running out of
:01:56. > :01:59.patience after 12 days of unrest is and accused the demonstrators of
:01:59. > :02:04.damaging the country's reputation and economy. Jeremy Bowen has the
:02:04. > :02:09.latest. I have just walked through Gezi Park
:02:09. > :02:14.and along the edge of Taksim Square, where the protests are taking place.
:02:14. > :02:18.There are thousands of demonstrators, massed ranks of riot
:02:18. > :02:21.police. As I speak to you now, we are on the eighth floor and I can
:02:21. > :02:25.hear people bringing up more barricades. There are riot squads on
:02:25. > :02:29.the other side of the square, with water cannons standing ready. All of
:02:29. > :02:36.this has been going on all day, since early this morning. Ever since
:02:36. > :02:40.these protests started happening, around two weeks ago, it has become
:02:40. > :02:47.the most serious challenge that Prime Minister Erdogan has faced in
:02:47. > :02:52.his ten years in power. This morning, it became much more acute.
:02:52. > :02:55.Before we have your report, one more question. Just to underline the
:02:55. > :02:59.tensions that are happening, during the day the Prime Minister could not
:02:59. > :03:02.have been clearer, talking about running out of patience. What have
:03:02. > :03:09.you think that means in terms of policy and his approach to this
:03:09. > :03:13.crisis now? Well, as one person here, sympathetic to the
:03:13. > :03:19.demonstrators, said to me earlier on, he has made enemies out of all
:03:19. > :03:24.of these people. In the past, Mr Erdogan has been a very canny
:03:24. > :03:29.politician. He has won three elections, the last one with getting
:03:29. > :03:33.on for 50% of the vote. He has done that by being pragmatic and being
:03:33. > :03:40.able to deal with people. But he has been very hostile to these
:03:40. > :03:42.demonstrators from the outset. This morning, he sent in his riot police.
:03:42. > :03:49.Turkey's Prime Minister said he had run out of patience with the
:03:49. > :03:53.demonstrators and would tolerate no more. So he sent in the police. For
:03:53. > :03:56.Nelly two weeks, anti-government protesters have occupied Taksim
:03:56. > :04:02.Square and the adjoining Gezi Park, where the anti-government
:04:02. > :04:05.demonstrations began. The Prime Minister, Recep Tayyip Erdogan, has
:04:05. > :04:09.been the target of many of the slogans of the demonstrators,
:04:09. > :04:18.lampooned and insulted on the posters they put up in the square.
:04:18. > :04:21.His followers expected a tough response, and he delivered. In
:04:21. > :04:29.Parliament, Mr Erdogan said that the protests were part of an
:04:29. > :04:36.international campaign to distort turkey's image and ruinous
:04:36. > :04:39.reputation. Translation I urge the people that are there to put an end
:04:39. > :04:49.to this protest. This is over. We will not put up with this any
:04:49. > :04:54.
:04:54. > :04:58.Istanbul tweeted that the people would not be touched. Some try to
:04:58. > :05:06.start a human chain. It did not work. We saw police coming and we
:05:06. > :05:09.were terrified. All we can say is that we are terrified. When lawyers
:05:09. > :05:18.protested about what was happening, their rally was attacked by the riot
:05:18. > :05:26.squads as well. By mid-afternoon, the police were using tear gas in
:05:26. > :05:29.Gezi Park. We saw policemen come to the streets, they said we did not
:05:29. > :05:35.have to be afraid, but then they shoot at us. So nobody believes
:05:35. > :05:41.them. The clashes went on all day and into the evening. Protesters
:05:41. > :05:46.fell back to the park to be treated for the effects of tear gas. The
:05:46. > :05:49.occupation began to try to save Gezi Park, one of central Istanbul's last
:05:49. > :05:55.parks, from developers. Another violent police crackdown ten days
:05:55. > :05:59.ago made it the focus for a sustained protest, uniting different
:05:59. > :06:02.groups who opposed the Prime Minister's brand of conservatism
:06:02. > :06:10.with an Islamist flavour. So far, the Prime Minister has not offered a
:06:10. > :06:13.whisper of compromise, just force. The original nonviolent
:06:13. > :06:16.demonstrators vanished in a cloud of tear gas. They deny the Government
:06:16. > :06:24.accusation that the protest have been hijacked by vandals and
:06:24. > :06:27.terrorist 's. Turkey is badly split. Mr Erdogan's supporters applaud what
:06:27. > :06:31.he has done, they have given him three election victories and they
:06:31. > :06:33.believe that he is making Turkey into a great power. But he has
:06:33. > :06:38.reached the limit of what is possible without a more consensual
:06:38. > :06:45.style of Government. Without listening to the 50% of the
:06:45. > :06:48.electorate that did not vote for him. Now, Mr Erdogan's supporters
:06:48. > :06:52.will be pleased with what they are saying. They believe that the police
:06:52. > :06:57.needed to go in and get these people out. The question now is how this
:06:57. > :07:03.will go down with the country, right across Turkey. As I speak to you at
:07:03. > :07:07.the moment, more demonstrators are moving into the square. I think we
:07:07. > :07:17.can expect a surge from the police to drive them back. This thing looks
:07:17. > :07:17.
:07:17. > :07:21.like it is going to go on all night, The Financial Conduct Authority has
:07:21. > :07:25.expressed serious concerns about the way banks are handling complaints
:07:25. > :07:28.about the mis-selling of payment protection insurance. Lloyds Banking
:07:28. > :07:32.Group has admitted to shortcomings at one of its centres dealing with
:07:32. > :07:36.compensation claims, an undercover investigation by The Times newspaper
:07:36. > :07:44.found evidence that workers were told to ignore possible fraud by the
:07:44. > :07:49.bank's sales staff. Lloyds. The biggest retail bank in
:07:49. > :07:54.Britain and, almost inevitably, the bank that mis-sold more PPI policies
:07:54. > :07:58.than any others. Now, they are accused of not being fair to
:07:58. > :08:05.customers who want compensation. David Ricks, veils near Port, has
:08:05. > :08:11.trying and failing to get restitution for insurance policies
:08:11. > :08:14.he took out. They have been delaying, the guy and the lady that
:08:14. > :08:19.came on the phone, they have both been asking questions that really
:08:19. > :08:27.there is no answer to. Can you remember what you were doing 13
:08:27. > :08:34.years ago? Maybe some people can. I think they are trying to frighten
:08:34. > :08:38.people. One of Lloyds's eight customer handling centres is said to
:08:38. > :08:42.not have shown due care when dealing with customer compensation,
:08:42. > :08:48.according to a reporter who went undercover at the bank. We were
:08:48. > :08:52.given access to something called the Lighthouse Guide. It was their
:08:53. > :08:57.complaints handling manual. It openly stated that Lloyds had lost
:08:57. > :09:00.documents, but in spite of that, we should go on and handle the
:09:00. > :09:06.complaint anyway without this evidence that might have allowed us
:09:06. > :09:10.to a a customer complaint. Which suggests that most banks still
:09:10. > :09:15.haven't ditched entrenched attitudes that the customer is usually wrong.
:09:15. > :09:20.It reminds us that the big clearing banks, largely, have some of the
:09:20. > :09:25.worst customer complaint handling records in the market. I think they
:09:25. > :09:35.have a long way to go yet. Lloyds insisted that other complaint
:09:35. > :09:43.
:09:44. > :09:49.centres operated to higher complaint handlers are that they are
:09:49. > :09:54.too focused on defending the interests of the employers, rather
:09:54. > :09:57.than understanding what happened from the customer's point of view.
:09:57. > :10:07.That anti-customer culture alleged to have started right at the point
:10:07. > :10:08.
:10:08. > :10:13.of training, in Lloyds's case, here, in one of the city's most iconic
:10:13. > :10:18.buildings. In spite of these concerns, Lloyds has dished out �4.3
:10:18. > :10:22.billion of compensation to 1.3 million customers. Nor is it just
:10:22. > :10:25.Lloyds that is not treating complaining customers properly. The
:10:25. > :10:31.regulator, the Financial Conduct Authority, tells me it is concerned
:10:31. > :10:35.that there are widespread defects that other big banks as well.
:10:35. > :10:39.The GCSE system in England is to be changed, starting with pupils
:10:39. > :10:42.sitting their exams in 2017. The Education Secretary Michael Gove
:10:42. > :10:47.says he wants to make the new curriculum more ambitious and new
:10:47. > :10:51.exams more challenging. The use of assessed coursework will come to an
:10:51. > :10:58.end and results will depend on final exams. Teaching unions and Labour
:10:58. > :11:03.say that the changes are being introduced to quickly.
:11:03. > :11:06.The exams pupils set at 16 have become fought over territory.
:11:06. > :11:10.Ministers have called the existing system discredited, saying the
:11:10. > :11:13.present GCSEs are badly designed and not demanding enough. Today, the
:11:13. > :11:20.Education Secretary said that he was once again going to try to change
:11:20. > :11:24.all of that. Young people in this country deserve an education system
:11:24. > :11:27.that can compete with the rest of the world, a system that sets and
:11:27. > :11:33.achieves higher stations. Today's reforms are essential to achieving
:11:33. > :11:37.this goal. Key to the changes is a new grading system. The present A*
:11:37. > :11:40.to G, it suggested, should be scrapped, and replaced with eight
:11:40. > :11:44.for the highest mark and one for the lowest. There will be less
:11:44. > :11:49.coursework and no modules. The new courses will have more traditional
:11:49. > :11:53.content, with old-style end of course exams. The new look GCSE will
:11:53. > :11:57.look and feel very different from now. These first-year pupils will be
:11:57. > :12:01.the first to set them. It should be good, but I would prefer if it
:12:01. > :12:05.happened to a different year, at least the year above. Everybody
:12:05. > :12:15.knows the lettering system, I don't think it will make much difference
:12:15. > :12:15.
:12:15. > :12:21.if it changes to numbers. I don't nine core subjects. In this
:12:21. > :12:25.literature, pupils will study a Shakespeare play and a 19th-century
:12:25. > :12:29.novel. In maths they will do more algebra, statistics and probability.
:12:29. > :12:34.The headteacher here thinks there is a case for reform of GCSEs, but he
:12:34. > :12:36.is not sure if this is the right way of doing it. Overall I am very
:12:36. > :12:40.cautious about these proposals. I think they need to be debated in
:12:40. > :12:44.full and we need to look at the concerns around them, the good parts
:12:44. > :12:50.we can take out before they are implemented. I would worry that a
:12:50. > :12:54.rush of fermentation would result in a poorer assessment system. Michael
:12:54. > :12:57.Gove originally wanted a system of O-levels for academic children, with
:12:57. > :13:03.a CSE for the less able. That was squashed by the liberal than crops.
:13:03. > :13:13.He then proposed a new qualification, but he had to abandon
:13:13. > :13:13.
:13:13. > :13:17.that as well. Your this is his third attempt to get this right.
:13:17. > :13:22.certainly prefer rigorous exams, but we do not agree with moving entirely
:13:22. > :13:27.to exams in most subjects. changes herald the prospect of
:13:27. > :13:30.different exams in different UK nations, as Wales is sticking with
:13:30. > :13:35.existing GCSEs. Northern Ireland is it milling a lack of appetite for
:13:35. > :13:39.change, while Scotland has always had its own system. Meanwhile, in
:13:39. > :13:47.England, these teenagers were today sitting there old-style GCSEs, in
:13:47. > :13:51.the knowledge that their qualification looks on the way out.
:13:51. > :13:56.You can find out a little more about those GCSE changes in England. Look
:13:56. > :14:03.at our website. There is also a question and answer section giving
:14:03. > :14:09.you more details. The former Chief Executive of HBOS,
:14:09. > :14:13.James Crosby, has had his knighthood withdrawn, following a highly
:14:13. > :14:17.critical Parliamentary report into the bank's collapse. He had asked
:14:17. > :14:22.for the honour to be removed, after a report claimed he was the
:14:22. > :14:27.architect of the strategy that set the course for disaster.
:14:27. > :14:32.In South Africa, the President has appeared on television to tell the
:14:32. > :14:35.nation that Nelson Mandela is receiving the best of care. The
:14:35. > :14:38.former President's condition has not improved. The President said
:14:38. > :14:45.everyone was praying for the man he called the real father of democracy
:14:45. > :14:52.in South Africa. Our report reporter sent this report.
:14:52. > :14:56.School assembly this morning in Johannesburg. And some more get well
:14:56. > :15:02.messages for Nelson Mandela. You are the first black President and we
:15:02. > :15:07.wish you a good luck. The children are born free. They never knew the
:15:07. > :15:15.brutal racial segregation that Mandela helped defeat. But here in
:15:15. > :15:25.South Africa, the 94-year-old has become a sort of living saint.
:15:25. > :15:28.
:15:28. > :15:33.like our father. I wish him a speedy recovery. Because I can't imagine,
:15:33. > :15:39.you know, our country without him. At the hospital, tighter security
:15:39. > :15:47.today. Officially his condition remains serious, but stable. It's
:15:47. > :15:54.very serious, but he's stabilised. And we are all praying for him
:15:54. > :16:00.really to recuperate quickly. We need him to be with us. But men Dell
:16:00. > :16:05.la's family are at his bedside and the atmosphere remains sombre. In
:16:05. > :16:08.recent days the mood has begun to change here. Even some of his close
:16:08. > :16:12.friends is become to talk about the need to accept the inevitable and
:16:12. > :16:18.let him go, but for millions of South Africans, that remains
:16:18. > :16:24.something almost too painful to contemplate. It's like us as a
:16:24. > :16:30.nation we are not ready yet for him to die. We are not ready. 27 years
:16:30. > :16:37.in jail fighting for freedom in South Africa. We don't want him to
:16:37. > :16:41.die, but we can't forget him in history. People don't relate to
:16:41. > :16:45.Mandela purely as a great political leader or liberation hero, but
:16:45. > :16:49.relate to him on a personal level and that's what makes this moment so
:16:49. > :16:53.difficult and complicated for South Africa. It's like a relative?It's
:16:53. > :17:02.very much so and the entire country really is gathered rather like a
:17:02. > :17:11.group of relatives waiting for news. And that includes a generation that
:17:11. > :17:15.knows only the legend. People who live in England are more
:17:15. > :17:18.likely to die early in the north-west, than in any other part
:17:18. > :17:21.of the country, according to new research. The information has been
:17:21. > :17:27.mapped to show where the risk of dying before the age of 75 is
:17:27. > :17:30.highest. Red is high risk and green is lower risk. Every year in England
:17:30. > :17:35.around 153,000 people die prematurely, defined as before the
:17:35. > :17:39.age of 75 and most of those deaths are caused by cancer, liver disease
:17:39. > :17:44.and heart problems. The figures show that Blackpool is one of the highest
:17:44. > :17:49.rates of early deaths, as we now report.
:17:49. > :17:53.How long you live can depend on where you live. Getting a good
:17:53. > :17:57.education, decent housing, a job, all these have a direct bearing on
:17:57. > :18:02.your health. Blackpool has one of England's least healthy populations.
:18:02. > :18:07.The worst death rates for lung and liver disease linked to smoking and
:18:07. > :18:11.drinking. At this library they offer on-the-spot blood pressure checks,
:18:11. > :18:13.with sometimes alarming results. have had an odd incident where we
:18:14. > :18:18.have had to call an ambulance, because we have been so worried
:18:18. > :18:23.about somebody's blood pressure and it has been really high. Blackpool's
:18:23. > :18:27.problems are well known. For years, the council and local health experts
:18:27. > :18:32.have been battling to help people improve health, but the underlying
:18:32. > :18:34.issues contributing to the issues, mainly poverty and joblessness, are
:18:35. > :18:40.almost overwhelming and the council now responsible for improving public
:18:40. > :18:43.health, says it can't do it alone. When you look at the wide wider
:18:43. > :18:47.determinants of ill-health and the poverty and deprevation, a lot of
:18:47. > :18:51.those things are down to the cuts that councils have had to make. It's
:18:51. > :18:54.much harder for councils to tackle the issues. But the Health Secretary
:18:55. > :19:00.says local authorities can use the new website to learn from each
:19:00. > :19:05.other. What we want to do is to spur those areas that are underperforming
:19:05. > :19:10.to look at other similar areas and see what they can learn and save
:19:10. > :19:13.more lives as a result. It does seem broadly accepted that the ill-health
:19:13. > :19:17.here is connected to levels of poverty in the town and yet there
:19:17. > :19:24.are other parts of England that are equally poor and yet by focussing on
:19:24. > :19:28.a single issue, like obesity, they've they've made a difference --
:19:28. > :19:31.they'veed made a difference. In Rotherham, a concerted campaign is
:19:31. > :19:36.paying off, even though there are relatively high levels of poverty,
:19:36. > :19:40.it has low early death rates. they want to change their lifestyle,
:19:40. > :19:44.we offered them support to stop smoking with cutting down on
:19:44. > :19:49.drinking or stopping and with losing weight, so it's a comprehensive
:19:49. > :19:52.programme for the people of Rotherham. There are some who argue
:19:52. > :19:56.that today's figures just ill trait what we already knew - that poverty
:19:56. > :20:01.and health are closely linked and addressing one will help the other,
:20:01. > :20:07.but the scale of the health problems facing towns like black proole are
:20:07. > :20:13.considerable and finding a -- Blackpool are considerable and
:20:13. > :20:16.finding a solution won't be easy. The Prince of Wales said his father
:20:16. > :20:22.is feeling better following surgery last week. He's better. Thank you so
:20:23. > :20:27.much. Prince Charles was speaking on a visit to Dundee. Prince Phillip
:20:27. > :20:31.was 92 yesterday and he's expected to stay in hospital until next week.
:20:31. > :20:34.More than 30 people have been arrested in the centre of London
:20:34. > :20:40.during protests against the G8 summit which is take is place in
:20:40. > :20:43.Northern Ireland. The stop G8 Group, said it was planning a carnival
:20:43. > :20:48.against capitalism ahead of the summit. A number of people were
:20:48. > :20:54.removed by police in a building in the West End which they had
:20:54. > :21:01.occupied. The G8 forum starts in six days. But the protests have begun
:21:01. > :21:07.and so has the police operation. With abseil teams watching from
:21:07. > :21:10.above, officers in riot gear raided this building, occupied by
:21:10. > :21:19.anti-capitalist demonstrators, preparing to take to the streets.
:21:19. > :21:26.But this man, shouting, "No more", made it on to the roof. He seemed to
:21:26. > :21:35.be trying to jump. Even as officers hauled him off the roof, he
:21:35. > :21:40.struggled. In the streets below, the protests began. 200 to 300 targeting
:21:40. > :21:49.what they called London's hiding places of capitalist power. It
:21:49. > :21:53.wasn't long before they clashed with the police. And the arrests began.
:21:53. > :21:59.As it often the case in these situations, this has been a running
:21:59. > :22:04.race around Mayfair. The police trying to break up the protesters
:22:04. > :22:07.into smaller groups and they do seem to be being successful. The
:22:07. > :22:11.protesters represented no single group and when we asked, some
:22:11. > :22:15.refused to discuss why they were protesting. None of you do any
:22:15. > :22:22.proper journalism. For that reason you won't tell us why you are here?
:22:22. > :22:25.No. Others were prepared to explain their views, that the G8 forum of
:22:25. > :22:30.the richest countries represents capitalist power and that's the
:22:30. > :22:33.cause of global problems. They don't represent us. And the problems they
:22:33. > :22:38.are trying to solve, they are never going to solve it, because they are
:22:38. > :22:43.complicit in those crimes. There appeared to be no attempts today to
:22:43. > :22:52.damage shops and businesses. There was full security at places like the
:22:52. > :22:59.Ritz, targeted in the past. The Met said it had asked the demonstrators
:22:59. > :23:01.to discuss plans for a peaceful protest, but they had refused.
:23:01. > :23:04.The Foreign Secretary, William Hague, will travel to Washington
:23:04. > :23:09.tomorrow to meet the US Secretary of State, John Kerry. They'll discuss
:23:09. > :23:12.the conflict and the continuing loss of life in Syria. We'll talk to
:23:13. > :23:16.James Landale, at Westminster. James, what is is he hoping to
:23:16. > :23:21.achieve? There is a lot of talk in London, Paris and Washington about
:23:21. > :23:24.the idea of averpleing the rebels in Syria -- arming the rebels in Syria.
:23:24. > :23:28.We know President Obama will hold meetings on this tomorrow. William
:23:28. > :23:33.Hague is going to Washington to find out where the Americans are at on
:23:33. > :23:40.this. I don't think a decision is imminent, but it's an option that is
:23:40. > :23:46.being considered with growing urgency, first, because Assad's
:23:46. > :23:51.forces are gaining the upper hand and the US and Britain want to put
:23:51. > :23:55.some pressure on Russia and the rest. They think there will be
:23:55. > :23:58.consequences. What will be crucial are the conversations that the Prime
:23:58. > :24:01.Minister has with President Obama and President Putin at the G8 in
:24:01. > :24:06.Northern Ireland next week, when we will find out how far the Americans
:24:06. > :24:10.are prepared to go and the Russians too. For the Prime Minister, they is
:24:10. > :24:17.one big hurdle and that's Parliament. Many are opposed to
:24:17. > :24:21.arming the rebels, but this idea is a very live one.
:24:21. > :24:28.One of the most successiful race horse trainers of all time, Sir
:24:28. > :24:35.Henry Cecil has died at 70. He had been suffering from cancer. He won
:24:35. > :24:41.25 classic races in Britain. He was champion trainer ten times. One race
:24:41. > :24:48.horse owner once put it this way, buy a horse and send it to Sir Henry
:24:48. > :24:56.cyst ill, if you want it to win. He was staggering successful. And he
:24:56. > :24:59.made life seem like a breeze, great dresser and shoe collector. He dealt
:24:59. > :25:04.with severe adversity. The winners dried up and he was gripped by
:25:04. > :25:08.cancer, but he kept going and that won him even more admiration.
:25:08. > :25:14.one of the most loved people in the sport over a long time. You go back
:25:14. > :25:18.nearly four decades to his first classic winner and right through to
:25:18. > :25:22.a fortunate ending of being able to train the greatest horse that any of
:25:22. > :25:31.us will ever see. That horse was frank el. Trained by Sir Henry cyst
:25:31. > :25:37.elto a perfect unbeaten record. As frank elsored to new heights Cecil
:25:37. > :25:42.was at his most fragile. Strong enough to watch him win for the last
:25:42. > :25:47.time last year. Best I've ever had and seen. Eye will be very surprised
:25:47. > :25:51.if there is better. He helped make the reputation of frank el's jockey,
:25:51. > :25:58.Tom Queally. He was absolutely a different gear. Like every other
:25:58. > :26:03.trainer aspires to be like him and nobody will ever come close.