:00:00. > :00:09.One of the big six energy suppliers, Npower, is to cut a fifth
:00:10. > :00:15.2,500 jobs are to go, with the north of England likely
:00:16. > :00:28.Thank you for your rather and thank you for just being you. -- your
:00:29. > :00:29.love. Farewell to a First Lady -
:00:30. > :00:31.Nancy Reagan has died Boris Johnson says British
:00:32. > :00:35.sovereignty is not possible within the EU and calls a Leave vote
:00:36. > :00:38.a golden opportunity. Five years on from the first
:00:39. > :00:40.anti-government protests in Syria, we chart the war and
:00:41. > :00:44.the hope for peace. And reunited in a blaze of glory -
:00:45. > :00:46.Sir Bradley Wiggins and Mark Cavendish triumph
:00:47. > :01:11.at the World Cycling Championships. The energy giant Npower has
:01:12. > :01:26.announced plans to cut 2,500 jobs - It's one of Britain's biggest gas
:01:27. > :01:29.and electricity suppliers, with nearly five million customers,
:01:30. > :01:32.but has been hit by losses at its parent company and fines
:01:33. > :01:34.over its customer service. Most of the jobs lost are expected
:01:35. > :01:38.to be in the north of England. Our business correspondent
:01:39. > :01:50.Joe Lynam reports. We are standing up for customers at
:01:51. > :01:56.Npower. It has been a torrid year, and now the our is shedding 2500
:01:57. > :02:10.staff. We spoke to a telesales employee in County Durham.
:02:11. > :02:22.The trade union representing some Npower employees blames lack of
:02:23. > :02:26.investment. Most of our members spend their days working very hard
:02:27. > :02:29.serving customers, but without the right systems, the right investment
:02:30. > :02:33.in place, that is a very difficult job to do. They are trying very hard
:02:34. > :02:39.and they have been kicked in the teeth with the news today. Npower
:02:40. > :02:43.has a lock on its plate. It posted losses of ?48 million for the first
:02:44. > :02:49.nine months of last year and lost 200,000 customers to rivals in that
:02:50. > :02:53.time. It was fined a record ?26 million by the energy regulator
:02:54. > :02:59.Ofgem for not treating customers fairly. It has struggled to keep up
:03:00. > :03:02.with nimble, smaller competitors. It shows a further significant change
:03:03. > :03:07.in the way the energy market works in the UK. Over the last year or
:03:08. > :03:11.two, we have seen a huge increase in independent suppliers in the market,
:03:12. > :03:19.and market share of customers has moved from 5% a year or two ago to
:03:20. > :03:24.15-20%, so this could be an indication of how the big six have
:03:25. > :03:28.to react to the smaller competitors. A major shake-up of the entire
:03:29. > :03:31.energy sector is set to be announced which should make things far more
:03:32. > :03:36.transparent for consumers and enable them to switch much easier. All
:03:37. > :03:40.energy companies have been suffering Golden League as oil prices have
:03:41. > :03:48.plunged by 75% over the last year and a half. Shares in their German
:03:49. > :03:53.parent company RWE have halved. They will tell us whether losses in jobs
:03:54. > :03:57.will be and the extent of the problems in the company.
:03:58. > :04:00.The former American First Lady Nancy Reagan has died in California
:04:01. > :04:05.She was at the side of Ronald Reagan throughout his two terms
:04:06. > :04:08.in the White House and devoted to him over the course
:04:09. > :04:11.Our correspondent James Cook looks back on her life.
:04:12. > :04:13.She's been my First Lady since long before the White House.
:04:14. > :04:24.It was a marriage made for the silver screen.
:04:25. > :04:27.What are you going to do after the war?
:04:28. > :04:30.The romance had begun in Hollywood, where the pair met as minor actors,
:04:31. > :04:32.even appearing together in this film.
:04:33. > :04:47.But by the time her husband became President,
:04:48. > :04:52.Nancy Reagan was ready for her starring role.
:04:53. > :05:02.She was accused of interfering in staff matters and was ridiculed
:05:03. > :05:11.for consulting an astrologer after her husband was shot.
:05:12. > :05:21.She urged the American youth to say no to drugs. It's time we in America
:05:22. > :05:25.stand up and replace those dreams. At times it felt like she was
:05:26. > :05:31.writing the script for her husband, like this prompt when he lost his
:05:32. > :05:38.way at a press conference. Doing everything we can. Doing everything
:05:39. > :05:42.we can. When it turned out that his memory loss was due to Alzheimer's,
:05:43. > :05:56.the nation began to understand and sympathise. Each day brings another
:05:57. > :06:01.reminder of this very long goodbye. And so, after the heartbreak of her
:06:02. > :06:06.husband's death, she argued in favour of using embryos for stem is
:06:07. > :06:10.research, putting her at odds with many in the Republican party.
:06:11. > :06:14.President Obama change the law, she insisted countless people would
:06:15. > :06:18.benefit. The former first lady will be buried next to her husband at the
:06:19. > :06:23.Ronald Reagan presidential library in California. Nancy, said her
:06:24. > :06:27.stepson, is once again with the man she loved.
:06:28. > :06:32.At least 47 people have been killed in a suicide attack at a crowded
:06:33. > :06:34.checkpoint in the Iraqi city of Hilla.
:06:35. > :06:36.So-called Islamic State has claimed responsibility
:06:37. > :06:41.Iraqi police officers and civilians were among the dead -
:06:42. > :06:49.The Conservative Mayor of London Boris Johnson has said
:06:50. > :06:54.he decided to campaign to leave the EU because the Prime Minister's
:06:55. > :06:57.reforms did not return sovereignty from Brussels to the UK.
:06:58. > :07:00.He said he had considered supporting a reform deal that included this,
:07:01. > :07:05.but that government lawyers said it was unworkable.
:07:06. > :07:08.Our political correspondent Alex Forsyth reports.
:07:09. > :07:11.Two weeks ago, he grabbed headlines by saying he wanted out of the EU.
:07:12. > :07:16.One of the few politicians with reach beyond Westminster,
:07:17. > :07:19.Boris Johnson's endorsement was a boost to the Leave campaign.
:07:20. > :07:21.Today, in his first full broadcast interview since,
:07:22. > :07:24.he shed more light on why he is opposing colleagues,
:07:25. > :07:33.We were told we were going to get wholesale changes.
:07:34. > :07:36.Anybody looking at the agreement we have before us now will be
:07:37. > :07:39.in no doubt that this is not fundamental reform.
:07:40. > :07:42.David Cameron spent months negotiating changes to the EU
:07:43. > :07:48.Among other things, he won the right for countries to club together
:07:49. > :07:52.and block EU ideas, and the UK is not committed
:07:53. > :07:59.But for Boris Johnson, this doesn't address his concern
:08:00. > :08:04.He claims a deal which would have curbed the power of European
:08:05. > :08:08.Finally, we had some language that seemed to have some bite,
:08:09. > :08:16.We went back to the Government lawyers, and the Government
:08:17. > :08:25.They are due to deliver plans to boost sovereignty soon.
:08:26. > :08:28.They say Leave campaigners like Boris Johnson are just trying
:08:29. > :08:31.to dodge tough questions on what Out would look like and its impact
:08:32. > :08:34.on things like the single market, designed to ease
:08:35. > :08:40.Tell me, are we going to be in it or not in it?
:08:41. > :08:44.And if we're not going to be in it, are we going to negotiate a similar
:08:45. > :08:47.We're going to have our own British arrangements, which will give us
:08:48. > :08:50.access to the rest of the European Union.
:08:51. > :08:52.Would we be able to trade freely with that territory?
:08:53. > :08:57.But some big EU players warn the UK cannot have it all if it
:08:58. > :09:03.TRANSLATION: Of course there are countries within Europe
:09:04. > :09:06.that are part of the single market, but they still have to pay
:09:07. > :09:09.into the budget of the community and accept the free
:09:10. > :09:14.So actually they have all the disadvantages of the common
:09:15. > :09:22.market and they are not involved in the decision-making process.
:09:23. > :09:24.So far, this campaign has been dominated by claim
:09:25. > :09:29.Boris Johnson's role is closely watched because he's a big
:09:30. > :09:31.personality, but also due to his rivalry with the Prime
:09:32. > :09:36.The consequences of this referendum will be felt by the country,
:09:37. > :09:40.but also by the Conservative Party and the Government.
:09:41. > :09:44.Alex Forsyth joins me in the studio now.
:09:45. > :09:48.Some news in the last half hour that John Longworth,
:09:49. > :09:49.the director general of the British Chambers
:09:50. > :10:02.That's right, they have taken a nude. Is on the referendum because
:10:03. > :10:06.their members are split. However last week John Longworth publicly
:10:07. > :10:10.expressed his view that the UK prospects were better served outside
:10:11. > :10:16.the EU, and as a consequence he was suspended. There were accusations
:10:17. > :10:20.that pressure had been put on the BCC by those campaigning to stay in
:10:21. > :10:25.the EU, including Downing Street, which has flatly denied it. In the
:10:26. > :10:29.last half an hour, we have had confirmation that John Longworth has
:10:30. > :10:34.resigned. A statement from the British Chambers of commerce's
:10:35. > :10:37.president said that no politician or interest group had any influence on
:10:38. > :10:41.the decision to suspend John Longworth. There will be an interim
:10:42. > :10:44.director in the short-term. Thank you.
:10:45. > :10:46.Five years ago this month, protests against the regime
:10:47. > :10:48.of Bashar al-Assad began in the southern Syrian
:10:49. > :10:52.The regime soon responded with violence, triggering
:10:53. > :10:55.an escalation into the civil war that has now cost the lives
:10:56. > :10:59.More than 11 million others have been forced from their homes.
:11:00. > :11:02.All this week, the five year milestone will be marked by BBC
:11:03. > :11:03.News, beginning tonight with our Chief International
:11:04. > :11:13.Correspondent Lyse Doucet in Damascus.
:11:14. > :11:20.We are in Damascus in a country where an informal truce, a cessation
:11:21. > :11:25.of hostilities, came into force nine days ago. Ever since then, almost
:11:26. > :11:30.every day, violations have been reported by every side. It doesn't
:11:31. > :11:35.include extremist groups like the so-called Islamic State. But however
:11:36. > :11:39.partial and imperfect this truce is, these last nine days have been the
:11:40. > :11:49.quietest that most Syrians have seen in years. In Damascus now, the day
:11:50. > :11:56.dawns with something new. Calm. Gone, the rumble of warplanes
:11:57. > :12:01.heading to suburbs. Gone, the thud of mortars landing here. Spring
:12:02. > :12:08.arrives just in time for this rare moment of quiet. Syrians savour it,
:12:09. > :12:16.as fragile as it is. The parks filled with picnics and play.
:12:17. > :12:20.TRANSLATION: I'm so relieved. I'm also relieved when Syrians in other
:12:21. > :12:30.cities are not being shelled. We have two hands. If both are fine, we
:12:31. > :12:35.all feel better. Just ten miles away, in a rebel stronghold, the
:12:36. > :12:47.respite is even greater. The bombing has largely stopped and they seize
:12:48. > :12:52.this moment. Go, Bashar, go, they sing, telling the president to
:12:53. > :12:56.leave. Videos posted on social media show how they turned out last Friday
:12:57. > :13:04.in their thousands in opposition areas, just like they did five years
:13:05. > :13:08.ago when the uprising began. This truce is making a difference and
:13:09. > :13:13.Syrians feel it. But the only reason it is happening at all is because
:13:14. > :13:17.world powers, most of all Russia and the United States, decided to put
:13:18. > :13:21.significant pressure on their Syrian allies on the ground. But even with
:13:22. > :13:28.this new pressure, it's still not enough. But aid is finally entering
:13:29. > :13:32.some areas under siege. This convoy took days of negotiations. And
:13:33. > :13:38.last-minute hitches delayed it until nightfall. Aid hasn't reached people
:13:39. > :13:44.in this rebel held town for two years. Half a million Syrians live
:13:45. > :13:52.in besieged areas, many still are not getting any help at all. It's
:13:53. > :13:55.not just a war. It's a collective failure on the part of the
:13:56. > :14:03.international community to detect, to contain, let alone to resolve
:14:04. > :14:06.conflicts like this. I hope Syria, with all the viciousness of the
:14:07. > :14:12.suffering, I hope it will be the suffering, I hope it will be the
:14:13. > :14:18.wake-up call that this world needs. This truce is very fragile and
:14:19. > :14:23.partial. There is still fighting in some areas, but if this doesn't
:14:24. > :14:29.work, Syria's brutal war will get even worse.
:14:30. > :14:35.The next test comes this week when the warring sides are expected to
:14:36. > :14:38.show up in Geneva for indirect talks mediated by the United Nations. And
:14:39. > :14:43.their allies will again put pressure on them to show up, but in the end
:14:44. > :14:47.the decision to talk will have to be taken by Syrians alone. The reality
:14:48. > :14:51.now is that the opposition doesn't want to talk to President Assad's
:14:52. > :14:56.officials, and they don't want to talk to them.
:14:57. > :14:59.All this week we'll be looking at the effect five years of conflict
:15:00. > :15:02.have had - and the ongoing impact on Syria and the international
:15:03. > :15:08.Thousands are Syrians continue to attempt the dangerous journey
:15:09. > :15:16.At least 25 people died after a boat carrying migrants capsized
:15:17. > :15:18.while crossing from Turkey to Greece.
:15:19. > :15:21.The latest deaths come as EU leaders prepare for a major summit tomorrow,
:15:22. > :15:23.focusing on how to deal with the crisis.
:15:24. > :15:25.From the Greek island of Lesbos Danny Savage sent
:15:26. > :15:29.Midway between Turkey and the Greek islands,
:15:30. > :15:31.the coastguard is picking people up from small boats.
:15:32. > :15:35.Later, it arrives in port. All hands are on deck.
:15:36. > :15:40.338 migrants, from many different nations.
:15:41. > :15:47.We didn't eat no food, two days, two nights.
:15:48. > :15:49.Where are you going to? I don't know.
:15:50. > :15:53.Every country here is good. The fate of these people is once
:15:54. > :15:56.again going to be discussed One suggestion is to only let
:15:57. > :16:03.Syrians proceed from here. That could mean that
:16:04. > :16:07.in the near future these people will basically be sorted,
:16:08. > :16:10.Syrians will be allowed some sort of refuge, but everybody else
:16:11. > :16:13.will be sent back across the water to Turkey on a journey they've just
:16:14. > :16:17.risked their lives on. The migrants at this hilltop camp
:16:18. > :16:20.nearby are non-Syrian. Desperate people, making
:16:21. > :16:23.desperate threats. If they try to make you go back
:16:24. > :16:26.to Turkey, what do you think I will not go back, I will jump
:16:27. > :16:31.in the sea or I will hang I will suicide.
:16:32. > :16:37.I will not go back. If they force me to go back
:16:38. > :16:40.in Turkey or Pakistan, I'm not going back because it is
:16:41. > :16:46.a matter of my life. Off the coast of Turkey today,
:16:47. > :16:48.a migrant boat sank. There were a few survivors,
:16:49. > :16:55.but the death toll in the sea has This sea is extremely dangerous,
:16:56. > :17:02.it's been perilous, not just this year where over 400
:17:03. > :17:05.people have lost their lives, but last year alone,
:17:06. > :17:07.in the Mediterranean, Back on Lesbos this afternoon,
:17:08. > :17:16.we found another raft arriving. Doctors and other aid workers
:17:17. > :17:21.were on the scene to help. For now, they are ashore and safe
:17:22. > :17:32.in Europe, but for how long? The overtures from Brussels
:17:33. > :17:35.are about somehow sending many of them back to Turkey
:17:36. > :17:45.and closing down these routes. Let's get more on that meeting
:17:46. > :17:48.in Brussels tomorrow. Our Europe editor
:17:49. > :17:51.Katya Adler is there. Katya, they've tried
:17:52. > :18:02.before and failed. What hope that this time the EU can
:18:03. > :18:08.come up with something to tackle this? This is an important summit,
:18:09. > :18:12.the EU knows that its reputation is in tatters over the migrant crisis.
:18:13. > :18:18.Germany is keen for a result, Angela Merkel's political future hangs in
:18:19. > :18:20.the balance. Been useful of refugees landing in Greece, European
:18:21. > :18:26.countries slamming their borders shut that have been proudly open for
:18:27. > :18:31.decades, tomorrow is when the EU hopes to start getting the situation
:18:32. > :18:34.under control. How? The key is Turkey, where most people are
:18:35. > :18:38.risking their lives to enter Europe through the Greek islands. The
:18:39. > :18:42.Turkish Prime Minister is at the summit. It is hoped his government
:18:43. > :18:47.will start cracking down on the people smugglers and accept back
:18:48. > :18:51.from the EU those judged to be in regular migrants, not refugees. But
:18:52. > :18:55.of course Turkey won't do this for nothing and trust between the two
:18:56. > :18:59.sides is not strong. Something else the EU wants to stop immediately,
:19:00. > :19:04.refugees in Europe deciding for themselves which country they go to.
:19:05. > :19:08.They want to declare the migrant route north from Greece shut, and to
:19:09. > :19:14.breathe life into an unpopular plan that the UK is not part of where EU
:19:15. > :19:18.countries accept a quote of migrants from Greece and some refugees
:19:19. > :19:23.directly from Turkey. It is a tall order and the alarm is being sounded
:19:24. > :19:27.that the EU may be sending people back to Turkey who should have their
:19:28. > :19:27.asylum claims heard here under international humanitarian law.
:19:28. > :19:30.Thank you. With all the sport, here's
:19:31. > :19:32.Lizzie Greenwood-Hughes Great Britain will play Serbia
:19:33. > :19:40.in the quarter finals The defending champions knocked out
:19:41. > :19:44.Japan in Birmingham this weekend. But as our correspondent Andy Swiss
:19:45. > :19:50.reports, star player Andy Murray had to dig
:19:51. > :19:52.deep to beat Kei Nishikori. If the entrance felt
:19:53. > :19:56.more boxing than tennis, This was about as bruising
:19:57. > :20:06.as it was brilliant. Two top ten heavyweights,
:20:07. > :20:09.slugging it out. While Andy Murray edged the first
:20:10. > :20:21.set, come the second, He levelled it up and the decider
:20:22. > :20:25.proved dazzling, both men pushed to the brink but finally it was
:20:26. > :20:31.Nishikori that cracked. After nearly five spellbinding hours it was over.
:20:32. > :20:36.Victory for Britain, while for their new dad, the chance for a little
:20:37. > :20:44.family time. Kim's first Mother's Day... Yeah, nice to hopefully get
:20:45. > :20:57.to see her this evening. I will try and get back to Bath time! Put her
:20:58. > :20:58.to sleep. Not, the baby! Another memorable day, exhausting but
:20:59. > :21:01.ultimately exhilarating. Match of the Day follows the news,
:21:02. > :21:05.unless you're in Scotland when it's after Sportscene, so if you don't
:21:06. > :21:07.want to know the results, West Brom beat a ten-man
:21:08. > :21:10.Manchester United at home in the league for the first
:21:11. > :21:14.time in 32 years. Elsewhere, Liverpool won
:21:15. > :21:17.2-1 at Crystal Palace. And Celtic beat Morton 3-0
:21:18. > :21:20.in the Scottish Cup to set up a tie with Old Firm rivals
:21:21. > :21:22.Rangers in the semi-finals. Either Hibs or Inverness face
:21:23. > :21:25.Dundee United in the other semi. Great Britain's cyclists have topped
:21:26. > :21:28.the medal table at the Track
:21:29. > :21:30.World Championships in London. Golden girl Laura Trott
:21:31. > :21:34.claimed her second title of the week in the omnium,
:21:35. > :21:41.comfortably winning the multi-race event at the same velodrome
:21:42. > :21:44.where she became Olympic And there was also a very special
:21:45. > :21:49.victory for Sir Bradley Wiggins and Mark Cavendish who triumphed
:21:50. > :22:01.in the final event, the madison. A first look at the papers is coming
:22:02. > :22:04.up on the BBC News channel. On BBC One, it is time for the news
:22:05. > :22:08.wherever you are.