:00:00. > :00:08.Tonight at Ten, the ban on substances known as legal
:00:09. > :00:12.highs comes into force into two hours' time.
:00:13. > :00:16.These are substances that mimic the effect of illegal drugs such
:00:17. > :00:18.as cannabis and cocaine and, until now, they've
:00:19. > :00:24.This man died after taking a legal high.
:00:25. > :00:26.His mother says the ban, which applies throughout
:00:27. > :00:34.I think he strongly believed because they were legal,
:00:35. > :00:37.they were safe and I think that's what lots of people believe
:00:38. > :00:41.and they think it's just something you can take when you go to a party
:00:42. > :00:45.and just get a bit of a buzz off it and it's not going to harm you.
:00:46. > :00:48.And the ban comes into force following new reports of people
:00:49. > :00:49.needing urgent medical treatment in recent days.
:00:50. > :00:55.As steel workers call for a more certain future,
:00:56. > :00:56.the government considers changes to the pension fund
:00:57. > :01:02.Why leaving the EU could prolong austerity according to a leading
:01:03. > :01:11.research group and why that warning has provoked a bitter dispute.
:01:12. > :01:13.The campaigning goes on but Hillary Clinton is criticised
:01:14. > :01:16.in an official report for using private email for work purposes
:01:17. > :01:24.And the changing face of Marks and Spencer,
:01:25. > :01:29.but who exactly is the customer they call Mrs M?
:01:30. > :01:33.And coming up in Sportsday at half past ten on BBC News...
:01:34. > :01:36.There's another five-set scare for Andy Murray but he has made it
:01:37. > :01:58.through to the third round at the French Open.
:01:59. > :02:14.From midnight tonight across the UK there will be a ban on the
:02:15. > :02:16.Manufacturer or sale of substances known as legal highs.
:02:17. > :02:19.These are substances that mimic the effect of illegal drugs such
:02:20. > :02:21.as cannabis and cocaine and, until now, they've been freely
:02:22. > :02:25.The ban comes into force amid new concerns about the risks posed.
:02:26. > :02:28.Several people in Rochdale needed medical treatment after taking legal
:02:29. > :02:31.Our correspondent Angus Crawford has the latest.
:02:32. > :02:33.It's legal now, but banned at midnight.
:02:34. > :02:37.This is where we take the raw chemicals.
:02:38. > :02:41.This firm supplies legal highs, which mimick the effects of cocaine.
:02:42. > :02:46.Today, it's a thriving small business.
:02:47. > :02:49.Tomorrow, an illegal supplier of dangerous drugs.
:02:50. > :02:55.We get up to a turn over of about ?500,000.
:02:56. > :02:57.Yeah, from something that started off in a third bedroom.
:02:58. > :03:00.The man behind the business doesn't want to be identified.
:03:01. > :03:03.He now plans to take it abroad and thinks the ban will do
:03:04. > :03:09.I think it'll just drive up deaths, just straightaway
:03:10. > :03:12.People then will go back over to illegal drugs.
:03:13. > :03:15.Crime rates are going to go up because prices of illegal
:03:16. > :03:18.drugs are going to be a lot higher than ?15,
:03:19. > :03:20.?20 a gram, they're going to be paying ?50-?70 a gram.
:03:21. > :03:27.Users, out of control, in a city centre.
:03:28. > :03:33.One reason the Government is banning what it calls an abhorrent trade.
:03:34. > :03:38.Legal highs were linked to more than 100 deaths last year,
:03:39. > :03:41.including that of Brodie Harrison-Merritt, who was just 28.
:03:42. > :03:44.His mother says he took the drug with a friend at a
:03:45. > :03:51.He died in the early hours of the morning on the Friday,
:03:52. > :03:54.His body had just shut down completely.
:03:55. > :03:58.I think he strongly believed that, because they were legal,
:03:59. > :04:01.they were safe and I think this is what lots of people believe
:04:02. > :04:04.and they think it's just something you can take when you go to a party.
:04:05. > :04:08.Just to get a little bit of buzz off it and it's not going to harm you.
:04:09. > :04:11.Those who supply these drugs aren't there to pick up the pieces.
:04:12. > :04:15.Paramedics in Birmingham can get four call-outs a day.
:04:16. > :04:17.Recently, Cameron McVitie had to help a man who
:04:18. > :04:26.We entered the property to find the gentleman unconscious,
:04:27. > :04:28.not in cardiac arrest, actually round his toilet.
:04:29. > :04:31.All of a sudden he made a rapid recovery, jumped up,
:04:32. > :04:34.started to get really aggressive, punching his own walls in his flat,
:04:35. > :04:38.putting holes through his doors by kicking them.
:04:39. > :04:40.Hundreds of thousands of young people regularly use
:04:41. > :04:47.The question is - now they're no longer for sale in shops
:04:48. > :04:50.like these on the high street, will the trade die out
:04:51. > :04:56.The reason these powders are so risky is that you don't
:04:57. > :05:01.You don't know how long before you get high.
:05:02. > :05:05.Experts on drug policy believe the new law may have mixed results.
:05:06. > :05:07.I think that's going to lead to a reduction in use,
:05:08. > :05:09.particularly by young people, and I think that's
:05:10. > :05:14.But the group who are already using these drugs, who are most
:05:15. > :05:16.vulnerable and marginalised, the law will make no
:05:17. > :05:22.There will be people stockpiling and selling to that group,
:05:23. > :05:25.but the people selling won't be paying tax now, it'll be street
:05:26. > :05:32.Today, hours before the ban, a shop in Rochdale, closed
:05:33. > :05:36.by police, two arrests and a reminder of the dangers.
:05:37. > :05:38.Since Friday, nine men have been admitted to hospital
:05:39. > :05:54.With me now is our Special Correspondent, Lucy Manning.
:05:55. > :06:00.Based on what we have heard and your reports last week on the state of
:06:01. > :06:07.prisons, there are people who think this ban will not work. We sought
:06:08. > :06:11.the effect that legal highs like Spice were having in prisons
:06:12. > :06:14.increasing violence and health problems with emergency services
:06:15. > :06:17.called out on average every 20 minutes and that was having an
:06:18. > :06:21.impact on ambulances in the community. People outside could buy
:06:22. > :06:27.them legally and sell them for not the money inside prisons but this
:06:28. > :06:32.has been a problem for some years in towns and cities and we have seen it
:06:33. > :06:36.in Rochdale this week. Will it work? People will not be able to walk into
:06:37. > :06:39.shops now and that will push the price up and that should help to
:06:40. > :06:44.discourage people but people already think that drug dealers will step in
:06:45. > :06:49.to fill the gap and police are saying that what could happen is the
:06:50. > :06:52.selling could migrate to what is called the dark net comedy bits of
:06:53. > :06:59.the Internet that cannot be traced where some illegal goods are sold.
:07:00. > :07:03.Ireland had a ban on these legal highs in 2010 and the number of
:07:04. > :07:07.deaths has gone up. Ministers admit that this is not a silver bullet you
:07:08. > :07:11.need education and rehabilitation as well, but for those people who were
:07:12. > :07:15.taking legal highs because they thought they were safe because they
:07:16. > :07:19.were legal, that will now stop. Thank you.
:07:20. > :07:21.The government is considering cutting benefits to the British
:07:22. > :07:24.Steel pension scheme to try to help secure a buyer for Tata Steel's
:07:25. > :07:28.Several hundred steel workers took part in a demonstration
:07:29. > :07:30.in Westminster earlier today to protest against plans by Tata
:07:31. > :07:34.The sale has been made more difficult because the pension scheme
:07:35. > :07:41.The Business Secretary, Sajid Javid, along with
:07:42. > :07:43.the First Minister of Wales, Carwyn Jones, have been holding
:07:44. > :07:48.talks with with Tata officials in Mumbai.
:07:49. > :07:51.Mr Javid said several of the bids were credible.
:07:52. > :07:53.Our business correspondent Yogita Limaye is following events in
:07:54. > :08:04.Focusing on this pension issue, how central is it?
:08:05. > :08:12.It has become a big matter of concern and Sajid Javid has said it
:08:13. > :08:17.could deter potential buyers. We have seen some companies who have
:08:18. > :08:21.expressed an interest in purchasing that are still's you get at it
:08:22. > :08:26.saying they don't want to take on the pension liability. As far as
:08:27. > :08:30.Tata is concerned, they are saying that it understanding is that if the
:08:31. > :08:33.buyer does not want to continue the pension scheme, there are provisions
:08:34. > :08:38.within the legal framework of the UK to deal with that but we have
:08:39. > :08:41.learned that the government is planning to introduce a consultation
:08:42. > :08:45.in parliament tomorrow that could see a reduction in the benefits that
:08:46. > :08:49.members of the pension fund received. We have also learned that
:08:50. > :08:54.this is a plan that unions might back. It is a way to sweeten the
:08:55. > :09:00.deal, to reduce the pension burden. The UK business of Tata steel is a
:09:01. > :09:04.loss-making one and they have said they have been losing ?1 million
:09:05. > :09:10.every day and that is quite what is on offer needs to be made more
:09:11. > :09:13.attractive if a buyer is to be found. Thank you.
:09:14. > :09:15.The leading economic research group, the Institute for Fiscal Studies,
:09:16. > :09:18.has warned that Britian could face a further two years of austerity
:09:19. > :09:21.if voters decide to leave the European Union.
:09:22. > :09:25.The warning provoked a furious row when Leave campaigners accused
:09:26. > :09:29.the IFS of being a propaganda arm of the European Union.
:09:30. > :09:32.David Cameron backed the IFS, saying it represented the gold
:09:33. > :09:39.Our economics editor, Kamal Ahmed, has the story.
:09:40. > :09:41.Vital public services could face further cuts.
:09:42. > :09:49.Austerity could be extended for a further two years.
:09:50. > :09:53.That was the gloomy outlook published today by one of the UK's
:09:54. > :09:56.most respected economic organisations, the IFS.
:09:57. > :10:00.Its judgment on what could happen if there is a vote to leave the EU
:10:01. > :10:08.If the government wanted to get to budget balance in 2019,
:10:09. > :10:12.as it says it does, that would require another ?5 billion
:10:13. > :10:14.of public service spending cuts, ?5 billion of security cuts
:10:15. > :10:24.These findings are harder to dismiss as the IFS took the average of all
:10:25. > :10:26.the economic reports on Brexit, from pessimistic too optimistic,
:10:27. > :10:31.and applied a simple and trusted test on the results.
:10:32. > :10:34.So, what does the IFS suggest could be the impact of Brexit?
:10:35. > :10:40.First, there would be a gain of ?8 billion.
:10:41. > :10:43.That is the amount of money the IFS says the government pays to the EU
:10:44. > :10:47.But the IFS says that a possible economic downturn following Brexit
:10:48. > :10:53.That economic downturn could mean our national income,
:10:54. > :10:57.or GDP, being up to 3.5% smaller by 2020.
:10:58. > :11:01.And that would mean less tax income for the government,
:11:02. > :11:03.which the IFS says could lead to a public finance black hole
:11:04. > :11:16.The result, well, it could be more cuts, higher taxes or two
:11:17. > :11:19.more years of austerity, if the government sticks to its plan
:11:20. > :11:29.Unsurprisingly, the Prime Minister welcomed the analysis of the IFS.
:11:30. > :11:32.The Institute for Fiscal Studies is the gold standard in independent,
:11:33. > :11:34.impartial, economic forecasting and commentary in our country.
:11:35. > :11:42.It is accepted by every political party.
:11:43. > :11:46.Vote Leave claims its waving the flag for Britain and the economy
:11:47. > :11:51.I think people are getting a bit sick and tired of this overwhelming
:11:52. > :11:54.stuff about how the economy is going to end in tears
:11:55. > :12:02.The truth is, of course, that economic forecasts
:12:03. > :12:05.are only going to spit out on the assumptions that you put in.
:12:06. > :12:07.Depending on the assumptions you put in, you can get absolute
:12:08. > :12:18.Ukip's Nigel Farage, arguing leaving the EU would be
:12:19. > :12:21.the great escape, and that the IFS, in any case, might be,
:12:22. > :12:28.Another taxpayer-funded and EU-funded organisation
:12:29. > :12:30.using our money to tell us what we should think.
:12:31. > :12:36.That allegation is hotly denied by the IFS and Andrew Lilico,
:12:37. > :12:38.Vote Leave's economic expert, took to social media
:12:39. > :12:49.There will be a lot more of this, the battle buses crisscrossing
:12:50. > :12:52.the country, trying to convince the voters that the economy is safe
:12:53. > :13:08.We have had such a wide range of predictions and warnings so where
:13:09. > :13:14.does the IFS stand? They are a serious and respected organisation.
:13:15. > :13:16.It is another day when the Vote Lead campaign have found themselves
:13:17. > :13:22.responding to a bleak assessment of what would happen if Britain were to
:13:23. > :13:25.leave the EU. I have spoken to number of senior figures close to
:13:26. > :13:29.their campaign and there is some tension, some people saying they
:13:30. > :13:34.should be more on the front foot. There are economic benefits, they
:13:35. > :13:39.argue, to leaving, and they should be loud about them. It has been
:13:40. > :13:42.pointed out that there are five Shadow chancellors or former
:13:43. > :13:47.chancellors who all support Brexit, Nigel Lawson, Norman Lamont, Peter
:13:48. > :13:51.Lilley, Michael Portillo and Michael Howard and they should be put
:13:52. > :13:55.forward to argue the economic advantages of exit. Speaking to the
:13:56. > :14:02.leaders of their campaign, they have two things going on. The rope dope
:14:03. > :14:05.strategy, when you have the IMF, the OECD, the Treasury, the Bank of
:14:06. > :14:08.England, they have to take the punches and then come fighting back
:14:09. > :14:14.and the fightback will be all around what is the cost of staying in the
:14:15. > :14:19.EU. Poor performance economically from the Eurozone, weak levels of
:14:20. > :14:22.growth and of course the big issue, immigration. Tomorrow the Office For
:14:23. > :14:29.National Statistics will report on the latest figures of EU and non-EU
:14:30. > :14:33.immigration into the UK. Vocally belief that will put them on the
:14:34. > :14:36.front foot in the way that the economy today is less them, to an
:14:37. > :14:41.extent, on the back foot thank you. The latest data on migration to
:14:42. > :14:43.the UK will be published tomorrow. It will be the last chance to assess
:14:44. > :14:46.the scale of migration Total net migration to the UK
:14:47. > :14:50.is currently running at more than 300,000 a year,
:14:51. > :14:52.with just under half coming Our chief correspondent,
:14:53. > :14:58.Gavin Hewitt, has been to Bristol to find out how important
:14:59. > :15:00.the immigration question is likely And often weighing on voters'
:15:01. > :15:15.minds, immigration. I think many people will worry
:15:16. > :15:19.about migration, but I think it will be the economy that will make
:15:20. > :15:21.the final difference. Yes, we should allow more people
:15:22. > :15:23.into this country. Migration, yeah, it's a bit
:15:24. > :15:26.of a problem, but it's Can I give you a leaflet
:15:27. > :15:32.about the referendum? Bristol, and the Leave campaign
:15:33. > :15:34.making its case Increasingly at the heart
:15:35. > :15:37.of their pitch, It's not just uncontrolled
:15:38. > :15:44.immigration coming from the EU... Tomorrow, the eyes of the Leave
:15:45. > :15:47.campaign will be on the final quarterly immigration figures
:15:48. > :15:51.before the referendum. On the streets, their campaign
:15:52. > :15:54.sparks disagreements. Britain is a pathetic little
:15:55. > :15:56.northern European island... Stuck off there, living
:15:57. > :16:03.in faded glories. The Leave campaign argues
:16:04. > :16:05.the Government has broken its promise to reduce net annual
:16:06. > :16:09.migration below 100,000. We're saying we would like to be
:16:10. > :16:12.able to control our borders, we would like to be able to not just
:16:13. > :16:16.have a free flow of We would actually like to be able
:16:17. > :16:23.to open up our country Bristol has been changed
:16:24. > :16:30.by immigration. A fifth of the population
:16:31. > :16:32.was born outside the UK. Mateusz is uncertain what his status
:16:33. > :16:44.would be if Britain leaves the EU. There's a lot of people coming
:16:45. > :16:51.in from other countries, not just like Poland,
:16:52. > :16:54.but all around from the EU and other So it's not surprising me that
:16:55. > :16:58.people are talking about it. Many people here believe that
:16:59. > :17:01.outside the EU there would be less immigration,
:17:02. > :17:03.less pressure on schools But there are also warnings that
:17:04. > :17:07.fewer migrants would mean a weaker economy, particularly
:17:08. > :17:10.in the long term. To the north of the city,
:17:11. > :17:13.a warehouse of skateboards and sports equipment
:17:14. > :17:22.destined for Europe. The distribution company,
:17:23. > :17:24.Shiner, is expanding. A quarter of the workforce
:17:25. > :17:26.are EU migrants. We need people to do jobs,
:17:27. > :17:34.we need people to be paying taxes in the UK so, therefore,
:17:35. > :17:38.making it more difficult for people to migrate
:17:39. > :17:41.is going to be bad for the economy. On the ground, the Remain camp
:17:42. > :17:43.believes it economic The Leave campaign sees
:17:44. > :17:47.migration as an example that Tomorrow, the battle over statistics
:17:48. > :17:50.will be joined again. Gavin Hewitt, BBC News,
:17:51. > :17:59.Bristol. The BBC's Reality Check team has
:18:00. > :18:08.been examining the latest claims from both sides
:18:09. > :18:10.of the referendum debate. You can find full analysis
:18:11. > :18:12.at bbc.co.uk/realitycheck. In America, an investigation has
:18:13. > :18:20.found that Hillary Clinton ignored official guidelines
:18:21. > :18:22.when she used her private email for official purposes during her
:18:23. > :18:25.time as Secretary of State. A spokesman for Mrs Clinton
:18:26. > :18:27.said her practices were no different The issue has been a constant
:18:28. > :18:31.factor in her campaign for the Democratic Party's
:18:32. > :18:38.presidential nomination, as our North America editor,
:18:39. > :18:40.Jon Sopel, tells us. Hillary Clinton's march
:18:41. > :18:43.towards the Democratic nomination has been anything
:18:44. > :18:45.but straight-forward and today, campaigning in California,
:18:46. > :18:47.another inconvenient obstacle. And, no, we're not talking
:18:48. > :18:56.about the microphones that didn't Instead, it's the highly
:18:57. > :19:03.critical report from the State Department over her use
:19:04. > :19:05.of a private email server. Her spokesman said, "Mrs Clinton had
:19:06. > :19:08.done nothing different The report said that - "former
:19:09. > :19:14.Secretary Clinton should have surrendered all emails dealing
:19:15. > :19:16.with department business before leaving government service and,
:19:17. > :19:18.because she didn't do so, she didn't comply with
:19:19. > :19:20.the department's policies that were implemented in accordance
:19:21. > :19:22.with the Federal Records Act." And, at the State Department today,
:19:23. > :19:24.a defensive response. While people were aware
:19:25. > :19:35.of her use of personal email, no-one had a full and complete
:19:36. > :19:38.understanding to the extent. Well, let me put it,
:19:39. > :19:41.some people did have a full and complete understanding
:19:42. > :19:45.of the extent, like she did.
:19:46. > :19:46.Right? ...and that's a question
:19:47. > :19:51.for her and her team to answer that. There was nothing defensive
:19:52. > :19:53.though about Donald Trump. He was revelling in Hillary
:19:54. > :19:56.Clinton's discomfort or "Crooked Hillary",
:19:57. > :20:01.as he now always refers to her. She had a little bad news today,
:20:02. > :20:09.as you know, some reports came down The Inspector General's
:20:10. > :20:18.report - not good. The remarkable thing about this
:20:19. > :20:21.election is that both front-runners are suffering very high disapproval
:20:22. > :20:23.ratings in the polls. This report today won't have done
:20:24. > :20:35.anything to help Hillary Clinton. Hillary Clinton's use of a pride vat
:20:36. > :20:40.email server has been a festering problem in her campaign for the
:20:41. > :20:43.Democratic nomination. Today doesn't draw a line under it. There is a
:20:44. > :20:50.separate FBI investigation that could lead to her indictment. Today
:20:51. > :20:56.is serious. Were the FBI to indict her, that could be potentially
:20:57. > :21:00.catastrophic. Huw. Jon, many thanks again there. Jon Sopel there, our
:21:01. > :21:12.North America editor in Washington. France has started using its fuel
:21:13. > :21:14.reserves to deal with petrol shortages caused
:21:15. > :21:15.by nationwide strikes. Industrial action over employment
:21:16. > :21:17.reforms has disrupted operations A fifth of petrol stations have been
:21:18. > :21:22.affected, with many having to close. Protests will escalate tomorrow,
:21:23. > :21:24.with workers walking out at 19 The biggest study of suicide among
:21:25. > :21:31.young people in England has highlighted bereavement,
:21:32. > :21:32.bullying, exam pressure and physical health problems as some
:21:33. > :21:35.of the main factors. Official figures show suicide among
:21:36. > :21:37.young people is on the rise and experts say that talking openly
:21:38. > :21:42.about suicidal thoughts, when appropriate, can reduce
:21:43. > :21:46.the number of deaths, as our correspondent,
:21:47. > :21:49.Michael Buchanan, explains. Suicide is the biggest killer
:21:50. > :21:51.of people under the age When enough people tell
:21:52. > :21:59.you something about yourself that's You get told you're worthless,
:22:00. > :22:04.to the point where you And the only way you can
:22:05. > :22:14.stop feeling it and stop How old were you when you first
:22:15. > :22:19.tried to end it all? Melanie Delacourt has attempted
:22:20. > :22:22.suicide on 14 separate occasions. The 22-year-old is open
:22:23. > :22:24.about her psychiatric problems, but being bullied remorselessly
:22:25. > :22:25.for years, emotionally and physically, contributed hugely
:22:26. > :22:31.to her desire to die. None of us actually know
:22:32. > :22:33.that we want death because we don't So it's more of a case of -
:22:34. > :22:43.we'd rather go to something we don't It's not really wanting to die,
:22:44. > :22:47.it's more of getting Apart from bullying,
:22:48. > :22:50.today's research found academic pressures can also contribute
:22:51. > :22:57.to young people killing themselves. Family bereavement and a physical
:22:58. > :22:59.health problem like acne Although no single factor causes
:23:00. > :23:03.suicide, the need to do well Four of the 130 deaths that
:23:04. > :23:08.were studied occurred For a small number of people,
:23:09. > :23:13.the stress of facing those pressures, those exam pressures,
:23:14. > :23:17.can be too great. Getting a good education and doing
:23:18. > :23:20.well at school that, in the end, is protective against suicide,
:23:21. > :23:26.so it's just that we need to make sure that the means of getting
:23:27. > :23:29.there, the pressures that people face through the exam
:23:30. > :23:31.system, don't become too Morgan Faulkner, a lively,
:23:32. > :23:36.inquisitive 15-year-old, He was about to sit his GCSEs,
:23:37. > :23:42.which was stressing him, but his father says there was no
:23:43. > :23:45.indication whatsoever that It was a consequence of things that
:23:46. > :23:51.built up in his brain that led him to, at that very moment,
:23:52. > :23:54.making a catastrophic decision that If he'd have known what had been
:23:55. > :24:01.left behind, he wouldn't If he'd seen the outpouring
:24:02. > :24:05.of grief at his funeral, Maybe he felt that people
:24:06. > :24:08.didn't love him enough. We'll always speculate,
:24:09. > :24:11.but he should be here today, Melanie Delacourt has written
:24:12. > :24:15.about her psychiatric conditions to help her family
:24:16. > :24:18.understand her problems. With suicide on the rise among
:24:19. > :24:23.young people, experts say listening to their concerns,
:24:24. > :24:25.sometimes openly asking if they're feeling suicidal,
:24:26. > :24:27.can prevent more deaths. Details of some organisations that
:24:28. > :24:38.can offer support are available on our Actionline website
:24:39. > :24:39.at bbc.co.uk/actionline or you can listen to recorded
:24:40. > :24:42.information by calling free, Five migrants are believed to have
:24:43. > :24:56.died after an overcrowded fishing More than 550 people were rescued
:24:57. > :25:10.after the vessel overturned, with Italian Navy swimmers pulling
:25:11. > :25:12.many of them to safety. Officials say more than 5,000
:25:13. > :25:14.migrants have been rescued in the region this week with numbers
:25:15. > :25:17.expected to increase The new head of Marks and Spencer
:25:18. > :25:27.says he wants to put the store's "loyal" army of female shoppers
:25:28. > :25:29.back at the heart of its Steve Rowe, who took over as Chief
:25:30. > :25:33.xecutive last month, calls this group of women "Mrs M"
:25:34. > :25:35.and he says they've Our business correspondent,
:25:36. > :25:38.Emma Simpson, has more details. Twiggy in the 60s,
:25:39. > :25:47.flares in the 70s. Oh, how the fashions have changed -
:25:48. > :25:50.so too have shopping habits. This business has been losing
:25:51. > :25:53.shoppers for more than four years. She can be just about to
:25:54. > :26:09.approach her retirement. But what's clear is that she
:26:10. > :26:12.appreciates good things in life. She is looking for great garments
:26:13. > :26:15.that fit and flatter. Steve, would Mrs M wear
:26:16. > :26:16.something like this? Mrs M is going to be really
:26:17. > :26:19.keen on that. We love, cherish and celebrate
:26:20. > :26:31.Mrs M and I commit to making sure we're listening to her and not
:26:32. > :26:34.telling her what to wear, Here's some of those customers
:26:35. > :26:39.he wants to win back. They made this video in 2014,
:26:40. > :26:42.singing a song of frustration. Steve Rowe, who's worked his way up
:26:43. > :26:48.from the shop floor, is now taking a new approach -
:26:49. > :26:51.less high fashion, more wearable styles and at better prices,
:26:52. > :26:56.and he's listening. Let's see what this customer
:26:57. > :26:58.has to say. I just think it's very,
:26:59. > :27:01.very confusing for us ladies to find out what we're looking for,
:27:02. > :27:04.and we want to be This lady is absolutely typical
:27:05. > :27:07.of Mrs M I mean, you can hear that she cares
:27:08. > :27:12.passionately about the brand. She wants us to do well and we've
:27:13. > :27:15.been letting her down. But is he on the right
:27:16. > :27:19.track with Mrs M? I think it's simplifying
:27:20. > :27:28.the issue, really. I think what we're look at now
:27:29. > :27:31.is a ?1 billion retail industry that A woman can buy anything,
:27:32. > :27:36.from any high street in the world, This turn around is going to dent
:27:37. > :27:40.profits, but the new boss believes it's the right thing to do secure
:27:41. > :27:43.Marks and Spencer long-term success. Voters will go to the polls, four
:27:44. > :27:55.weeks tomorrow, in the referendum on Britain's future in the EU
:27:56. > :27:57.and recent polls suggest that as many as a quarter of voters
:27:58. > :28:00.may not have decided Our home editor, Mark Easton,
:28:01. > :28:03.is in Worcestershire tonight on the trail
:28:04. > :28:09.of the undecided voters. Welcome to Worcestershire Huw, King
:28:10. > :28:13.John is buried in the cathedral behind me. Across the city of
:28:14. > :28:19.Worcester is the scene of a famous victory for the parliamentarians in
:28:20. > :28:24.the English civil war which is why the tourist brochures like to call
:28:25. > :28:27.it the home of British liberty and democracy. All the local MPs are
:28:28. > :28:34.Conservatives, they can't agree on which way to vote. I've been
:28:35. > :28:40.exploring what I call the agony of the undecideds.
:28:41. > :28:43.The jewel of the Cotswolds, the village of Broadway epitomises
:28:44. > :28:45.what JB Priestley called "the most English landscape, Conservative,
:28:46. > :28:47.with large sea and small it is an ancient place
:28:48. > :28:51.with a polished patterner of self-assurance and conviction."
:28:52. > :28:55.But when it comes to the EU referendum, resident Tories,
:28:56. > :28:59.like Peter Reading, finds themselves undecided.
:29:00. > :29:01.His daily newspaper, and his party of course,
:29:02. > :29:10.Outside the Broadway Hotel, I met Peter and his wife Joan,
:29:11. > :29:12.among the 20% of Conservative voters who say they still haven't
:29:13. > :29:19.There are people on either side, on the yes and the no,
:29:20. > :29:23.who you admire their views and yet suddenly they're antagonistic views
:29:24. > :29:32.I think my default position is probably to go out,
:29:33. > :29:34.but my head tells me that perhaps I should stay in,
:29:35. > :29:37.but I want to see the argument persuade me to stay in.
:29:38. > :29:43.It's, I think, as Peter said, it's almost a head
:29:44. > :29:46.You know, I'm British, I'm proud of being British
:29:47. > :29:55.If I go to our largest Tescos here, there are two long aisles
:29:56. > :30:06.I believe that countries will always evolve but, at the moment,
:30:07. > :30:11.You know, why couldn't we have some economists do a for and against
:30:12. > :30:19.It's a refrain you hear over and over again.
:30:20. > :30:24.They want the arguments clearly set out.
:30:25. > :30:27.That's probably why politicians are reporting large numbers turning
:30:28. > :30:30.up at village and town hall meetings and referendum debates, far more
:30:31. > :30:39.In the Cap and Gown, in central Worcester,
:30:40. > :30:42.the saloon bar is packed for a debate on the EU.
:30:43. > :30:44.There are supporters from both camps and the undecideds are here, too.
:30:45. > :30:47.I think what's difficult is dealing with all the nonsense
:30:48. > :30:53.Facts that are coming out on both sides and I find I can't
:30:54. > :30:58.But I'm openminded to change, if I get a sensible argument
:30:59. > :31:01.and so far I have not seen a logical, sensible argument.
:31:02. > :31:05.You know, none of us have voted yet, we still can all be swayed in either
:31:06. > :31:12.I think we're definitely better where we are in the EU.
:31:13. > :31:16.We, from the Get Out campaign, do not wish to go
:31:17. > :31:23.Normally in politics people stick to well trodden, tribal paths,
:31:24. > :31:30.but the EU debate has left many feeling they're lost in the jungle.
:31:31. > :31:33.In favour of the motion, that being in the EU
:31:34. > :31:39.On the night, Remain narrowly won the debate, but many
:31:40. > :31:47.I've seen a lot of talking heads and I'd like to look at raw data.
:31:48. > :31:49.People say one thing, people say another thing
:31:50. > :31:51.and you never know who's telling the truth or who's right.
:31:52. > :31:55.Voters are having to do their own homework, consider
:31:56. > :32:00.Whatever the result, the process has at least been
:32:01. > :32:07.Mark Easton, BBC News, Worcestershire.