:00:09. > :00:13.Simply not good enough, the head of the tax office HMRC apologises to
:00:13. > :00:19.customers for failings in its service. It follows a damning
:00:19. > :00:23.report by MPs that highlighted huge delays and poor performance.
:00:23. > :00:26.First phones, now computers. Scotland Yard confirms it is
:00:26. > :00:31.investigating allegations of e-mail hacking.
:00:31. > :00:41.And the Queen's granddaughter, Zara Phillips, marries her fiance Mike
:00:41. > :00:53.
:00:53. > :00:55.Tindall at a private ceremony in Good evening. The head of the tax
:00:55. > :01:01.office has apologised to customers after a admitting that their
:01:01. > :01:05.surface simply was not good enough. It comes after damning report by
:01:05. > :01:10.MPs identified a series of failings at HMRC including unanswered phone
:01:10. > :01:14.calls and letters. More now from Joe Lynam.
:01:14. > :01:17.We do not like paying tax at the best of times but when we have to,
:01:17. > :01:23.we expect the taxman to provide a good service when he is taking our
:01:23. > :01:28.money. Ian has been trying to sort out his pension since last October.
:01:28. > :01:34.I did not receive a reply until February. They ask for further
:01:34. > :01:38.information. I provided a response within a day or so. I heard no more
:01:38. > :01:42.from them and wrote to them again in April asking for a response to
:01:42. > :01:48.my letter. I am still waiting for a reply. Ian is one of the thousands
:01:48. > :01:53.who have had a poor experience with HMRC. That is why MPs are so angry
:01:54. > :02:03.with the taxman. The Treasury Select Committee said that there
:02:04. > :02:06.
:02:06. > :02:10.Select Committee said that there They are moving away from their
:02:10. > :02:15.customers, making their customers fit them rather than benefit the
:02:15. > :02:20.customer. They are treating the customer, the taxpayer, often
:02:20. > :02:24.vulnerable taxpayers, very badly. And the people who run HMRC are
:02:24. > :02:28.contrite, saying that a new IT system did not help last year.
:02:28. > :02:33.We're not happy with our performance in 2010. But we are
:02:33. > :02:38.getting on with trying to improve it. 2011, or most of the issues
:02:38. > :02:42.they have raised, we have improved performance. In an attempt to
:02:42. > :02:49.improve customer service, HMRC has hired 1000 extra staff. They have
:02:49. > :02:55.been chasing down tax avoiders. But it is the day-to-day dealings with
:02:55. > :02:58.ordinary taxpayers which will matter the most for its reputation.
:02:58. > :03:02.President Obama has again urged democratic and Republican leaders
:03:02. > :03:06.to reach an agreement which will prevent the Government from running
:03:06. > :03:11.out of money to pay its bills. The US Congress has until Tuesday to
:03:11. > :03:17.agree on how to increase the country's current debt limit. The
:03:17. > :03:23.latest from Washington. When are we at? I think Ferrari couple of
:03:23. > :03:25.things going on. On the one hand, we have this stand-off between the
:03:25. > :03:30.Republican-controlled House of Representatives and the democratic
:03:30. > :03:34.control Senate. Lots of competing bills and efforts to block bills.
:03:34. > :03:39.Lots of acrimonious talk and grandstanding. Meanwhile, the real
:03:39. > :03:45.business of striking a deal and ending the crisis is, we believe,
:03:45. > :03:50.going on, probably involving senior Republicans and Democrats. At some
:03:50. > :03:53.stage, almost certainly, it will involve the White House. There is
:03:53. > :03:57.common ground on the need to raise the debt ceiling and cut government
:03:57. > :04:01.spending. It will be up to those leaders, and with the involvement
:04:01. > :04:06.of the White House, to do a deal before we reach Tuesday. Otherwise,
:04:06. > :04:11.presumably, it will already be having an effect. It is. Wall
:04:11. > :04:15.Street had its worst week for idea. Generally speaking, there markets
:04:15. > :04:20.have been fairly sanguine. There has been no precipitous drop.
:04:20. > :04:24.People are wondering if we might be in for a repeat in the situation
:04:24. > :04:28.from September 2008 when Congress initially refused to pass the bank
:04:28. > :04:32.bail-out and the markets went into freefall. No one is talking about
:04:32. > :04:35.default at this stage. That is not going to happen on Tuesday. It
:04:35. > :04:38.means that if a deal is not done, the Treasury will have to start
:04:38. > :04:46.making some difficult decisions about what it can and what it
:04:46. > :04:49.cannot pay for. Thank you very much. The Metropolitan police have
:04:49. > :04:54.confirmed that they are investigating claims of computer
:04:54. > :04:58.hacking as well as phone hacking by newspapers. Officers will consider
:04:58. > :05:03.breach of privacy allegations received since January, and it is
:05:03. > :05:07.believed the inquiry began as a result of a Panorama programme in
:05:07. > :05:12.March. This report contains flash photography.
:05:12. > :05:16.Operation Tuleta has been running for some time as a scoping inquiry.
:05:16. > :05:19.To investigate the possible extent of computer hacking. It is regarded
:05:19. > :05:29.as a more serious effect -- in more as a more serious effect -- in more
:05:29. > :05:29.
:05:29. > :05:34.serious offence than phone hacking. But -- if it is tourism related,
:05:34. > :05:42.you get more than five years. are more serious offences. The
:05:42. > :05:44.penalty for phone hacking, is two years. It is understood the police
:05:44. > :05:50.investigation began after Panorama presenter this man with evidence
:05:50. > :05:54.that his e-mails had been hacked. He is Ian Hurst, a former army
:05:54. > :05:58.intelligence officer, who was running IRA informers in Ireland.
:05:58. > :06:04.can tell you that the hair on the back of my head is up. I can tell
:06:04. > :06:10.you that somebody has a problem, because this has come from... This
:06:10. > :06:15.has been unlawfully accessed. Panorama said that the males were
:06:15. > :06:22.retained by the News of the World's former Irish editor. -- their e-
:06:22. > :06:25.mails. I would like to talk to you about computer hacking. He has
:06:25. > :06:29.always denied the allegations against him. He told the BBC Today
:06:29. > :06:33.that he had nothing more to save. News International declined to
:06:33. > :06:37.comment. In a separate development, the former News of the World
:06:37. > :06:40.journalist has told the BBC that at least 44 members of staff may seek
:06:40. > :06:48.damages, saying their career prospects were harmed by the
:06:48. > :06:51.management of the business. They are currently getting legal advice.
:06:51. > :06:55.Libyan rebels are claiming that the murder of their military commander,
:06:55. > :06:58.General Abdel Fattah Younes, was carried out by members of an
:06:58. > :07:03.Islamist-linked militia. There has been confusion over who was behind
:07:03. > :07:06.the killing of the rebel leader. Colonel Gaddafi's regime claimed
:07:06. > :07:11.the murder proves that the rebels are incapable of running the
:07:11. > :07:17.country. The Queen's granddaughter, Zara
:07:17. > :07:20.Phillips has married Mike Tindall in Edinburgh. Crowds gathered
:07:20. > :07:23.outside Canongate Kirk hoping to catch a glimpse of the happy couple.
:07:23. > :07:33.The Queen and the Duke and Duchess of Cambridge were among guests
:07:33. > :07:37.attending. Our Scotland correspondent is in Edinburgh.
:07:37. > :07:40.streets in this part of Edinburgh are extremely narrow. The numbers
:07:40. > :07:44.of well-wishers were restricted but in the end, thousands turned out to
:07:44. > :07:50.enjoy the sunshine and a sense of occasion. For those with the best
:07:50. > :07:55.position, perhaps a chance to see for themselves the bride and groom.
:07:55. > :08:01.The first glimpse of the royal bride. Zara Phillips as tradition
:08:01. > :08:05.dictates, starting her journey a few minutes late. This the first
:08:05. > :08:11.royal wedding in Scotland for almost 20 years. Among guests
:08:11. > :08:15.invited to the near by Kirk, Sir Jackie Stuart and the England rugby
:08:15. > :08:20.coach Martin Johnson. The groom, Mike Tindall, arrived suitably
:08:20. > :08:25.early. Dressed in a morning suit and showing no signs of nerves.
:08:25. > :08:31.Joining stars from the world of sport, members of the Royal Family.
:08:31. > :08:34.Princess Anne, the Queen and Prince Philip. And some of the biggest
:08:34. > :08:42.cheers for the Duke and Duchess of Cambridge, William and Catherine,
:08:42. > :08:45.and Prince Harry. But this was the day when their cousin, Zara
:08:46. > :08:52.Phillips, known for her down-to- earth, low-key style, stepped into
:08:52. > :08:58.the spotlight. Her ivory gown by Stuart Parvin, the tiara lent to
:08:58. > :09:04.her by her mother. The crowds were not disappointed. The atmosphere
:09:04. > :09:09.out here is lovely. It is Super to be here. Fabulous. To have a royal
:09:09. > :09:16.wedding in Edinburgh, to actually experienced it, I think it is
:09:16. > :09:18.something that I had to do. ceremony was private, but as the
:09:18. > :09:27.newly weds emerged, they gave their first public kiss as a married
:09:27. > :09:31.couple. -- newlyweds. Then they headed to the nearby Holyrood
:09:31. > :09:34.Palace for an evening of celebration.
:09:34. > :09:38.More details are emerging of what the future will hold for Zara
:09:38. > :09:41.Phillips and Mike Tindall. It is not their honeymoon is to be
:09:41. > :09:46.delayed because of sporting commitments. Zara Phillips has said
:09:46. > :09:50.she will keep her maiden name as well. As for those many thousands
:09:50. > :09:55.who have queued up this afternoon, they are now being allowed to see
:09:55. > :10:02.inside the church. The ceremony itself was private.
:10:02. > :10:06.Thank you very much. Cricket, and England have been fighting back in
:10:06. > :10:12.the second Test against England at -- against India at Trent Bridge.