:00:10. > :00:13.Not good enough, the head of the tax office, HMRC, apologises to
:00:13. > :00:18.customers for failings in its servers. It follows a damning
:00:18. > :00:22.report by MPs which has highlighted delays and poor performance.
:00:22. > :00:26.Almost out of time, Barack Obama calls on US politicians to reach a
:00:26. > :00:31.deal to prevent the country defaulting on its debt.
:00:31. > :00:37.Sealed with a kiss, the Queen's granddaughter, Zara Phillips,
:00:37. > :00:42.marries her long-term love, England rugby star Mike Tindall.
:00:42. > :00:52.Stuart Broad claims a hat-trick as England fight back in the second
:00:52. > :01:02.
:01:02. > :01:06.Hello, good evening. The head of Her Majesty's Revenue and Customs
:01:06. > :01:11.Tax Office has apologised to its customers, admitting its service
:01:11. > :01:16.had simply not been good enough. The admission comes after a damning
:01:16. > :01:20.report by MPs which identified a series of failings at a John Mel C,
:01:20. > :01:23.including an answer phone calls and letters. -- at HMRC. Joe Lynam has
:01:23. > :01:27.more. We do not like paying tax at the
:01:27. > :01:31.best of times, but when we have to, we expect the taxman to provide a
:01:31. > :01:36.good service when he is taking our money. He and in Salisbury has been
:01:36. > :01:39.trying to sort out his pension with HMRC since last October. I did not
:01:39. > :01:43.receive a reply and of February, when they asked for further
:01:43. > :01:47.information. I provided that response within a day or so of
:01:47. > :01:52.receiving it. I did not hear anything more. I wrote again in
:01:52. > :01:56.April, asking for a response to my letter. I am still waiting. He is
:01:56. > :02:01.just one of the thousands of people who have had a poor experience with
:02:01. > :02:04.HMRC. That is why MPs are so angry with the taxman. The Treasury
:02:04. > :02:08.Select Committee said that there were unacceptable difficulties
:02:09. > :02:13.contacting HMRC by telephone, endemic delays in responding to
:02:13. > :02:17.written letters, and that the organisation's own staff had little
:02:17. > :02:21.confidence in their own managers. They are moving away from their
:02:21. > :02:25.customers. They are making their customers fit them, rather than fit
:02:25. > :02:29.their customers. They are treating their customers, they are treating
:02:29. > :02:34.taxpayers often vulnerable taxpayers, treating them very badly.
:02:34. > :02:38.The people around HMRC are contrite, saying that a new IT system did not
:02:38. > :02:44.help last year. We are not happy with our performance in 2010. But
:02:44. > :02:48.what we're doing is getting on with trying to improve it. 2011, most of
:02:48. > :02:52.the issues that they have raised, we have improved performance.
:02:52. > :02:57.attempt to improve customer service, HMRC has hired 1,000 extra staff
:02:57. > :03:00.and chase down large tax evaders and avoiders, netting �14 billion
:03:00. > :03:06.for the Treasury. But it is the day-to-day dealings with ordinary
:03:06. > :03:09.taxpayers which will matter the most for his long-term reputation.
:03:09. > :03:12.In the United States, President Obama has again urged democratic
:03:12. > :03:16.and Republican leaders to reach an agreement which will prevent the
:03:16. > :03:22.government from running out of money to pay its bills. The US
:03:22. > :03:27.Congress has until Tuesday to agree on how to increase the current debt
:03:27. > :03:31.limit. Washington correspondent Paul Adams has more.
:03:32. > :03:35.In a week when it looked better on the outside and the inside, Capitol
:03:35. > :03:39.Hill is the scene of competing plans, fierce ideological battles
:03:39. > :03:44.and a sense of mounting crisis. Important discussions are mostly
:03:44. > :03:48.behind closed doors. Americans are growing anxious and impatient.
:03:48. > :03:53.Credibility is at stake. When your credibility is at stake, it puts
:03:54. > :04:01.your currency at risk. And so to a large degree, it makes us all look
:04:01. > :04:04.bad. It is a way to ward off a crisis, whatever it takes. At the
:04:04. > :04:09.White House, the President once again urged Congress to get a move
:04:09. > :04:12.on. There are plenty of ways out of business but very little time. We
:04:12. > :04:17.need to reach a compromise by Tuesday so that our country will
:04:17. > :04:21.have the ability to pay its bills on time. Put something on the table,
:04:21. > :04:25.tell us where you are! The IS has been seen or read as Republicans
:04:25. > :04:29.and Democrats have fought each other to a standstill in both
:04:29. > :04:34.Houses of Parliament -- Congress. - - this has been the scene at all
:04:34. > :04:38.week. Last week was Wall Street's worst in a year. No signs yet of
:04:38. > :04:42.panic but fears of worse to come. In a deal cannot be reached,
:04:42. > :04:46.America faces financial crisis. A triple-A credit rating would almost
:04:46. > :04:50.certainly go, costing billions in extra interest payments. The
:04:50. > :04:54.government would have to decide what it can and cannot pay. For
:04:54. > :04:59.example, social security checks. If the crisis drags on, the US could
:04:59. > :05:03.in theory default on his debt, sparking global economic turmoil.
:05:03. > :05:07.Half a world away, evidence of spreading concern. Soldiers on duty
:05:07. > :05:11.in Afghanistan as in America's top military man if they need to worry
:05:11. > :05:18.about their pay cheques. -- asking. I honestly cannot answer that
:05:18. > :05:21.question. In its simplest form, if we are not allowed... If the debt
:05:21. > :05:25.ceiling does not get raised, we will not have enough money to pay
:05:25. > :05:30.our bills, and there are lot lot of bills. This has not been Capitol
:05:30. > :05:34.Hill's finest hour, and there is probably still some grandstanding
:05:34. > :05:37.to come, but this place does have a bit of a knack for reaching
:05:37. > :05:47.agreements at the 11th hour. Despite everything, most people
:05:47. > :05:48.
:05:48. > :05:52.In Libya, the rebel leadership says its military commander, General
:05:52. > :05:56.Abdel Fattah Younes, was killed by Roque Islamist fighters from one of
:05:56. > :06:00.its own brigades. Colonel Gaddafi's government said the killing prove
:06:00. > :06:04.the rebels were incapable of running Libya. It comes as NATO
:06:04. > :06:08.planes bombed three satellite transmitters, same state television
:06:08. > :06:13.was being used to incite violence at threaten civilians. -- saying.
:06:13. > :06:22.James Reynolds reports. Just after 1am in Tripoli, we
:06:22. > :06:31.The sound echoed across the capital. A few minutes later, we saw smoke
:06:31. > :06:35.rising. The target was Libyan state television. Gaddafi's increasing
:06:35. > :06:40.practice of inflammatory broadcasts illustrate his regime's policy to
:06:40. > :06:45.instil hatred amongst Libyans, to mobilise its supporters against
:06:45. > :06:49.civilians, and to trigger bloodshed. But state television said that
:06:49. > :06:54.NATO's strike on a satellite transmitters was an act of
:06:54. > :07:00.terrorism which killed three of its technicians. We are not a military
:07:00. > :07:05.target. We are not commanders in the army. And we do not pose a
:07:05. > :07:09.threat to civilians. This afternoon in Tripoli, Libyan state television
:07:09. > :07:12.continues to broadcast. Have a look inside his coffee shop. You will
:07:12. > :07:16.see that state television is running a news bulletin. Our
:07:16. > :07:23.colleagues watching in other places say that they can pick up state
:07:23. > :07:26.And this is what the country is still talking about, the killing on
:07:27. > :07:31.Thursday of the rebel military commander, General Abdel Fattah
:07:31. > :07:39.Younes, by his fellow rebels. Colonel Gaddafi's government says
:07:39. > :07:43.that the killers were from Al-Qaeda. Not true, say the rebels.
:07:43. > :07:49.TRANSLATION: We confirm that there is no Al-Qaeda related organisation
:07:49. > :07:53.in Libya, but we cannot deny the existence of some groups that work
:07:53. > :07:56.against the revolution and for the interests of Muammar Gaddafi.
:07:56. > :08:00.General's death is a great embarrassment to the rebel cause.
:08:00. > :08:05.They are meant to be fighting Colonel Gaddafi, but instead they
:08:05. > :08:11.have killed their own commander. The advance on Tripoli seems a long
:08:12. > :08:18.Here in the capital, the population is getting ready for the start of
:08:18. > :08:23.the Muslim holy month of Ramadan. They have lived through five months
:08:23. > :08:33.of conflict. They hear both Colonel Gaddafi's messages and now the air
:08:33. > :08:34.
:08:34. > :08:37.Police in Norway have confirmed that Anders Breivik, who has
:08:37. > :08:40.admitted killing 77 people in two attacks last week, had other
:08:40. > :08:45.targets in mind. Detectives yesterday questioned him for 10
:08:45. > :08:51.hours about the bomb attack in Oslo and the shootings on Utoeya Island
:08:51. > :08:53.on 22nd July. The Metropolitan Police have
:08:53. > :08:58.confirmed that they are investigating claims of computer
:08:58. > :09:01.hacking as well as phone-hacking by newspapers. Officers will consider
:09:01. > :09:04.breach of privacy allegations received since January. It is
:09:04. > :09:10.thought they inquiry began as the result of a Panorama programme in
:09:10. > :09:14.March. Andy Marr has this report which contains flash photography.
:09:14. > :09:18.The operation has been running for some time as a so-called scoping
:09:18. > :09:22.inquiry to investigate the possible extent of computer hacking. It is
:09:22. > :09:26.regarded in law as a more serious offence than phone-hacking.
:09:26. > :09:31.basic penalty is now two years. If you interfere with a computer in
:09:31. > :09:35.order to commit other offences, you can get five years. It is terrorism
:09:35. > :09:42.related, you get much more. There are much more serious offences. The
:09:43. > :09:46.penalty for phone-hacking and what is called ripping his two years.
:09:46. > :09:50.is understood the police investigation began after Panorama
:09:50. > :09:55.presented this man with evidence that is the e-mails had been hacked.
:09:55. > :10:00.He is a former army intelligence officer who was running IRA
:10:00. > :10:06.informers in Ireland. I can tell you that the hairs on the back of
:10:06. > :10:13.my head up. I can tell you somebody has got a problem, because this has
:10:13. > :10:15.come... This has been unlawfully accessed. Panorama said the e-mails
:10:16. > :10:21.were obtained by Alex Marunchak, the News of the World's former
:10:21. > :10:25.Irish editor. I would like to talk to you about computer hacking
:10:25. > :10:30.carried out for the News of the World. He has always denied the
:10:30. > :10:34.allegations against him. He told the BBC today he had nothing more
:10:35. > :10:38.to say. News International declined to comment. In a separate
:10:38. > :10:41.development, a former News of the World journalist has told the BBC
:10:41. > :10:45.that at least 40 former members of staff may seek damages, saying
:10:45. > :10:51.their career prospects were harmed by the management of the business.
:10:51. > :10:54.They are currently taking legal advice.
:10:54. > :10:58.OK, time to Talksport with Olly Foster. Hello.
:10:59. > :11:03.It has been another fantastic day's cricket in the second Test between
:11:03. > :11:07.England and India. Rahul Dravid's century gave the tourists a first-
:11:07. > :11:11.innings lead, but thanks to Stuart Broad, not much of one. He took six
:11:12. > :11:16.wickets at Trent Bridge on these second day, including a hat-trick.
:11:16. > :11:22.The message for England was simple, bowl like India did but that up.
:11:22. > :11:31.Simple but not understood, at least not for a while as a VVS Laxman and
:11:31. > :11:34.Rahul Dravid took the sting out of It took an equally fine delivery to
:11:34. > :11:38.end it. Tim Bresnan had the breakthrough that England
:11:38. > :11:45.desperately needed. Next up, the little master, Sachin Tendulkar,
:11:45. > :11:51.with an excellent record on this ground, but not this time. His way
:11:51. > :11:55.for a 100 international century goes on. -- his weight for a 100th
:11:56. > :12:00.international century goes on. Meanwhile, still in the wake of
:12:00. > :12:05.England was the war, not for nothing does Rahul Dravid have that
:12:05. > :12:10.nickname, always immovable, now moving the scoreboard. He made the
:12:10. > :12:14.most of his reprieve, dominating the spinners on the way to 50.
:12:14. > :12:18.Rahul Dravid went to this century as controlled as ever. Not being
:12:18. > :12:28.able to get through the wall, England went around it. Stuart
:12:28. > :12:37.Broad, yesterday's hero, warmed up by removing the Beeb in a row.
:12:37. > :12:40.Harbhajan Singh was harshly LBW, but the Nottinghamshire favourite
:12:40. > :12:43.took his first Test hat-trick. By the time Rahul Dravid sacrificed
:12:44. > :12:49.his wicket, he knew his team had an advantage but that it was not what
:12:49. > :12:52.it might have been. The qualifying draw has been made
:12:52. > :12:55.for the 2014 World Cup. The tournament will be held in Brazil,
:12:55. > :12:59.and the teams now know how they're going to get there after their
:12:59. > :13:03.groups were drawn in Rio de Janeiro this evening. England have avoided
:13:03. > :13:13.some of the major European nations but face Montenegro, their biggest
:13:13. > :13:23.
:13:23. > :13:28.The first matches will take place in the autumn next year.
:13:28. > :13:33.There were four games in the SPL de Saturn, and Ally McCoist has his
:13:33. > :13:40.first competitive win since taking over as Rangers manager. -- this
:13:40. > :13:44.afternoon. There were also wins for Hibernian and St Mirren.
:13:44. > :13:48.Rebecca Adlington can finally call herself world champion. She already
:13:48. > :13:52.had a Olympic, European and Commonwealth titles but had never
:13:52. > :13:56.topped the podium at a world championship. Today she produced
:13:56. > :14:00.one of the races of a life, reeling in the day Lotte Friis to win the
:14:00. > :14:04.800 metres freestyle, Great Britain's first gold in the
:14:04. > :14:07.swimming pool in Shanghai with just one more day of competition left.
:14:07. > :14:10.The athletics team are also thinking about the world
:14:10. > :14:14.championships. The world trials are under way in Birmingham, at Dwain
:14:14. > :14:19.Chambers won the 100 metres. The 33 rd is not eligible to compete at
:14:19. > :14:23.the Olympics because of doping offences, but he can take his place
:14:23. > :14:26.in the team for the World Championships in South Korea at the
:14:26. > :14:31.end of next month. And that is all the sport.
:14:31. > :14:34.Thank you very much. And finally, the Queen's grandfather, Zara
:14:34. > :14:37.Phillips, has married the England rugby star Mike Tindall in a
:14:37. > :14:43.private ceremony in Edinburgh. 6,000 well-wishers lined the
:14:43. > :14:46.streets to watch with the Queen and the Duke and Duchess of Cambridge
:14:46. > :14:50.among the guests. Lorna Gordon reports.
:14:50. > :14:54.The official wedding picture of Zara Phillips and Mike Tindall,
:14:54. > :14:57.released tonight it shows the couple and the picturesque ruins of
:14:57. > :15:02.the Palace of Holyrood House, and it was from here that the royal
:15:02. > :15:06.bride had earlier started her short journey to the kirk, the wedding
:15:06. > :15:11.the first royal nuptials in Scotland in almost 20 years. Among
:15:11. > :15:18.those invited to the ceremony, said Jackie Stewart, rugby names
:15:18. > :15:21.including the England coach, Martin Johnson, and jockey Kieren Fallon.
:15:21. > :15:28.Then the groom, Mike Tindall, arrived, suitably early and showing
:15:28. > :15:33.no signs of nerves. Joining stars from the world of sport, members of
:15:33. > :15:37.the Royal Family. Princess Anne, the Queen and Prince Philip. Some
:15:37. > :15:43.of the biggest cheers, though, were for the Duke and Duchess of
:15:43. > :15:47.Cambridge, William and Catherine, and Prince Harry. But this was the
:15:47. > :15:52.day when their cousin, Zara Phillips, known for her down-to-
:15:52. > :15:56.earth, low-key style, stepped into the spotlight. The bright's ivory
:15:56. > :16:00.gown was by designer Stewart Parvin, the tiara lent to her by her mother.
:16:00. > :16:05.The crowds, some who had been waiting for many hours, were not
:16:05. > :16:11.disappointed. The atmosphere at here is lovely, yes, it is too good
:16:11. > :16:15.to be here. Fabulous. Just to have a Royal Wedding in Edinburgh, it is
:16:15. > :16:19.an experience in your lifetime, I think it is something that I had to
:16:19. > :16:24.do. The ceremony itself was private, but as the newlyweds emerged, they
:16:24. > :16:29.did have a first public kiss as a married couple. Zara Phillips has
:16:29. > :16:33.stated that she will keep her maiden name. Those who watched the
:16:33. > :16:36.Royal Family closely believe that both husband and wife will be happy
:16:36. > :16:39.with the way the day turned out. think they are getting pretty much
:16:39. > :16:46.what they wanted. I think they would have liked it to have been
:16:46. > :16:49.even more low-key, but they have to compromise. They are having it in
:16:49. > :16:52.the capital city, so they have to be prepared to toe the line a wee
:16:52. > :16:56.bit. This evening Zara Phillips and Mike Tindall are celebrating their
:16:56. > :17:01.marriage with a reception at the Palace of Holyrood house, and after
:17:01. > :17:05.what has inevitably become at least in part for a public wedding, it is