:00:22. > :00:23.One of the big six energy suppliers - Npower -
:00:24. > :00:25.is to cut a fifth of its UK workforce
:00:26. > :00:30.Thank you for your love and being you.
:00:31. > :00:36.Nancy Reagan has died at the age of 94.
:00:37. > :00:38.Boris Johnson says British sovereignty is not possible
:00:39. > :00:41.within the EU and calls a leave vote a "golden opportunity".
:00:42. > :00:47.More misery on the Medittereanean as dozens drown off the coast
:00:48. > :00:51.Five years on after first protests in Syria. We chart the war and
:00:52. > :00:58.peace. Sir Bradley Wiggins
:00:59. > :01:02.and Mark Cavendish win Gold at the World
:01:03. > :01:15.Cycling Championships. The energy giant Npower has
:01:16. > :01:19.announced plans to cut 2,500 jobs, It's one of Britain's biggest gas
:01:20. > :01:26.and electricity suppliers, with nearly five million customers,
:01:27. > :01:29.but has been hit by losses at its parent company and fines
:01:30. > :01:42.over its customer service. Our business correspondent
:01:43. > :01:44.Joe Lynam reports. We're standing up for
:01:45. > :01:46.customers, at Npower. It's been a torrid year
:01:47. > :01:48.for all energy companies, now one of the so-called
:01:49. > :01:54.big six firms, Npower s We spoke to one telesales
:01:55. > :01:58.employee in County Durham. He was told unofficially three
:01:59. > :02:01.months ago his job was on the line. He didn't wish to be identified
:02:02. > :02:04.and his words are voiced The trade union which represents
:02:05. > :02:19.some Npower employees blames Most of our members spend their days
:02:20. > :02:30.working very hard serving customers, but without the right systems
:02:31. > :02:33.and investment in place, and the right back-up,
:02:34. > :02:36.it is a very difficult job to do. They try to do it really hard
:02:37. > :02:38.and have been kicked Npower is a company
:02:39. > :02:43.with a lot of its plate. It posted losses of ?48 million
:02:44. > :02:45.for the first nine months of last year and also lost 200,000 customers
:02:46. > :02:48.in that time to rivals and it was fined a record
:02:49. > :02:51.?26 million by the energy regulator Ofgem for not treating
:02:52. > :02:53.customers fairly. It's also struggled to keep up
:02:54. > :02:55.with nimble, smaller competitors. What it does show is a further
:02:56. > :03:00.significant change in the way that the energy market
:03:01. > :03:02.is running in the UK. Over the last year or two,
:03:03. > :03:05.we have seen a huge increase in the number of independent
:03:06. > :03:08.suppliers coming into the market and their market share of customers
:03:09. > :03:16.has moved from 5% a year or two ago This could be an indication of how
:03:17. > :03:22.the big six are having to react to this emergence of smaller players
:03:23. > :03:30.in the market. These job cuts come
:03:31. > :03:33.as the competition and markets authority are set to announce
:03:34. > :03:43.a major shake-up of the entire That should make things far more
:03:44. > :03:47.transparent for consumers and enable All energy companies have
:03:48. > :03:56.been suffering of late, as oil prices have plunged by 70%
:03:57. > :03:58.over the past year-and-a-half. Showers in Npower's
:03:59. > :04:00.German parent company. It will tell us on Tuesday exactly
:04:01. > :04:05.where the job losses at Npower will be and the extent
:04:06. > :04:07.of the problems at the company. The former American First Lady Nancy
:04:08. > :04:09.Reagan has died in California She was at the side of Ronald Reagan
:04:10. > :04:14.throughout his two terms in the White House and devoted
:04:15. > :04:17.to him over the course Our correspondent James Cook
:04:18. > :04:21.looks back on her life. She'd been my First Lady since long
:04:22. > :04:23.before the White House. It was a marriage made
:04:24. > :04:28.for the silver screen. The American President
:04:29. > :04:30.and his adoring wife. What are you going to
:04:31. > :04:32.do after the war... The romance began in Hollywood
:04:33. > :04:34.where the pair met as minor actors, even appearing
:04:35. > :04:36.together in this film. But by the time her husband became
:04:37. > :04:41.President, Nancy Regan was ready At first, she was unpopular,
:04:42. > :04:52.criticised for her extravagant taste, accused of interfering
:04:53. > :04:55.in staff matters and ridiculed for consulting an astrologer
:04:56. > :04:59.after her husband was shot. But she championed down-to-earth
:05:00. > :05:03.causes, most notably with a campaign against illegal drug use,
:05:04. > :05:05."just say no", she urged Drugs take away the dream from every
:05:06. > :05:12.child's heart and replace it And it's time we in America stand up
:05:13. > :05:19.and replace those dreams. At times, it felt like Nancy Regan
:05:20. > :05:23.was writing the script for her husband like this prompt
:05:24. > :05:29.when he lost his way When it turned out that
:05:30. > :05:36.Ronald Regan's memory loss was due to illness,
:05:37. > :05:42.sinking into Alzheimer's, the nation Each day brings another reminder
:05:43. > :05:53.of this very long goodbye. And so, after the heartbreak
:05:54. > :05:56.of her husband's death, Nancy Regan embraced a new cause,
:05:57. > :05:58.arguing in favour of using embryos It put her at odds with many
:05:59. > :06:04.in the Republican Party, but when President Obama changed
:06:05. > :06:07.the law, she insisted countless The former First Lady will be
:06:08. > :06:13.buried next to her husband here at the Ronald Regan
:06:14. > :06:18.presidential library in California. Nancy, said her step-son, is once
:06:19. > :06:23.again with the man she loved. At least 47 people have been killed
:06:24. > :06:33.in a suicide attack at a crowded checkpoint in the Iraqi
:06:34. > :06:36.city of Hilla. So-called Islamic State has
:06:37. > :06:38.claimed responsibility Iraqi police officers and civilians
:06:39. > :06:43.were among the dead - The Conservative Mayor of London,
:06:44. > :06:53.Boris Johnson, has said he decided to campaign to leave
:06:54. > :06:56.the EU because the Prime Minister's reforms did not return sovereignty
:06:57. > :06:58.from Brussels to the UK. He said he had considered supporting
:06:59. > :07:01.a reform deal that included this, but that Government lawyers
:07:02. > :07:03.said it was unworkable. Our Political Correspondent,
:07:04. > :07:10.Alex Forsyth, reports. Two weeks ago he grabbed headlines
:07:11. > :07:14.by saying he wanted out of the EU. One of the few politicians
:07:15. > :07:16.with reach beyond Westminster, Boris Johnson's endorsement
:07:17. > :07:22.was a boost to the leave campaign. Today, in his first full
:07:23. > :07:25.broadcast interview since, he shed more light on why he's
:07:26. > :07:27.opposing colleagues, We were told we were going
:07:28. > :07:36.to get wholesale changes. Anybody looking at the agreement
:07:37. > :07:39.that we have before us now, will be in no doubt that it is not
:07:40. > :07:43.fundamental reform. David Cameron spent months
:07:44. > :07:45.negotiating changes to the EU Among other things, he won the right
:07:46. > :07:52.for countries to club together and block EU ideas and the UK isn't
:07:53. > :07:57.committed to further integration. But for Boris Johnson,
:07:58. > :07:59.this doesn't address his concern He claims a deal, which would have
:08:00. > :08:08.curbed the power of European Finally we had some language
:08:09. > :08:13.that seemed to have some We went back to the Government
:08:14. > :08:20.lawyers and it blew up. They are due to deliver plans
:08:21. > :08:28.to boost sovereignty soon. They say leave campaigners,
:08:29. > :08:33.like Boris Johnson, are just trying to dodge questions on what out
:08:34. > :08:36.would look like and its impact on things like the single
:08:37. > :08:38.market, designed to ease Tell me, are we going to be in it
:08:39. > :08:45.or not in it and if we are not going to be in it, are we going
:08:46. > :08:51.to negotiate a similar kind of deal? We're going to have our own British
:08:52. > :08:59.arrangements that will give us But some big EU players warn the UK
:09:00. > :09:05.can't have it all if it of the single market
:09:06. > :09:12.but they still have to pay into the budget of the community
:09:13. > :09:14.and they have to accept the free So, actually they have
:09:15. > :09:18.all the disadvantages of the common market
:09:19. > :09:20.and they are not involved So far this campaign has been
:09:21. > :09:25.dominated by claim and counterclaim. Boris Johnson's role is closely
:09:26. > :09:28.watched because he is a big personality but also due
:09:29. > :09:30.to his rivalry with the Prime The consequences of this referendum
:09:31. > :09:35.will be felt by the country, but also by the Conservative Party
:09:36. > :09:43.and the Government. And Alex is with me now
:09:44. > :09:46.because we've had news in the last half hour that John Longworth,
:09:47. > :09:47.former director general of the British Chambers
:09:48. > :09:55.of Commerce, has resigned. That' right. The British Chambers of
:09:56. > :09:59.Commerce have taken a neutral stance on this referendum because the
:10:00. > :10:04.opinion of its members is split. However last week its
:10:05. > :10:09.Director-General, John Longworth publicly expressed his views that
:10:10. > :10:14.the that the Britain was better off outside the EU There had been
:10:15. > :10:19.pressure put on the BCC by those campaigning for the UK to stay in
:10:20. > :10:24.the Eu there were allegations. Number ten has denied it but there
:10:25. > :10:27.was a row and in the last half an hour we have had confirmation that
:10:28. > :10:31.he resigned. A statement from the President of the British Chambers of
:10:32. > :10:36.Commerce, and they say "No politician or any interest group had
:10:37. > :10:40.any interest in the decision to suspend Mr #1k57 longworth and his
:10:41. > :10:47.resignation was mutually agreed." -- Five years ago this month
:10:48. > :10:48.protests against the regime of Bashar Al Assad began
:10:49. > :10:51.in the southern Syrian The regime soon responded
:10:52. > :10:55.with violence, triggering an escalation into the civil war
:10:56. > :10:57.that has now cost the lives More than 11 million others have
:10:58. > :11:01.been forced from their homes. All this week, the five year
:11:02. > :11:03.milestone will be amrked by BBC News - beginning tonight with our
:11:04. > :11:16.Chief International Correspondent, We are in Damascus in a country
:11:17. > :11:20.where an informal truce a cessation of hostilities, they call t came
:11:21. > :11:24.into force about nine days ago. Ever since then, almost every day,
:11:25. > :11:28.violations have been reported by every side. And it doesn't include
:11:29. > :11:33.extremist groups like the so-called Islamic State. But, however partial
:11:34. > :11:38.and imperfect this truce is, these last nine days have been the
:11:39. > :11:45.quietest that moster issians have seen in years.
:11:46. > :11:47.In Damascus now, the day dawns with something new.
:11:48. > :11:52.Gone, the rumble of warplanes heading to rebel-held suburbs,
:11:53. > :11:56.gone the thud of mortars landing here.
:11:57. > :12:01.And spring arrives just in time for this rare moment of quiet.
:12:02. > :12:06.Syrians savour it, as fragile as it is.
:12:07. > :12:11.The parks fill with picnics and play.
:12:12. > :12:17.I'm also relieved when Syrians in other cities aren't being shelled.
:12:18. > :12:20.We have two hands, he explains, if both are fine,
:12:21. > :12:31.Just ten miles away in a rebel stronghold, the respite
:12:32. > :12:37.The bombing has largely stopped and they seize this moment.
:12:38. > :12:47."Go Bashar go", they shout, telling the President to leave.
:12:48. > :12:58.Videos posted on social media show how they turned out last Friday
:12:59. > :13:01.in their thousands in opposition areas, just like they did five years
:13:02. > :13:06.This truce is making a difference and Syrians feel it.
:13:07. > :13:09.But the only reason why it's happening at all is because world
:13:10. > :13:12.powers, most of all, Russia and the United States,
:13:13. > :13:14.decided to put significant pressure on their Syrian allies
:13:15. > :13:22.But even with this new pressure, it's still not enough.
:13:23. > :13:25.But aid is finally entering some areas under siege.
:13:26. > :13:30.But this convoy took days of negotiations.
:13:31. > :13:35.And last-minute hitches delayed it until night fall.
:13:36. > :13:38.Aid hasn't reached people in this rebel-held town for two years.
:13:39. > :13:40.Half a million Syrians live in besieged areas.
:13:41. > :13:46.Many still aren't getting any help at all.
:13:47. > :13:51.It's not just a war, it's a collective failure
:13:52. > :13:57.on the part of the international community to detect,
:13:58. > :14:00.to contain and let alone to resolve conflicts like this.
:14:01. > :14:04.I hope Syria, with all the viciousness of the fighting
:14:05. > :14:08.that we see here and the suffering, I hope it will be the wake-up call
:14:09. > :14:15.This truce is very fragile and partial.
:14:16. > :14:18.There's still fighting in some areas, but if this doesn't work,
:14:19. > :14:26.Syria's brutal war will get even worse.
:14:27. > :14:35.The next test comes this week when the warring sides are expected to
:14:36. > :14:39.show up in Geneva for indirect talks immediataited by the United Nations.
:14:40. > :14:44.Their allies again will put pressure on them to show up. But in the end,
:14:45. > :14:51.the decision to talk will have to be taken by Syrians aand the reality
:14:52. > :14:52.now is that the opposition doesn't want to President Bashar's officials
:14:53. > :14:57.and they don't want to talk to them. All this week, we'll be looking
:14:58. > :14:59.at the effect five years of the Syrian conflict
:15:00. > :15:02.have had on the country, the region and the
:15:03. > :15:10.international community. Thousands of Syrians continue
:15:11. > :15:12.to attempt the dangerous journey At least 25 people died after a boat
:15:13. > :15:16.carrying migrants capsized while crossing from Turkey to
:15:17. > :15:19.Greece. The latest deaths come as EU leaders
:15:20. > :15:21.prepare for a major summit tomorrow, focusing on how to deal
:15:22. > :15:28.with the crisis. Midway between Turkey
:15:29. > :15:31.and the Greek islands, the coastguard is picking people
:15:32. > :15:33.up from small boats. 338 migrants from many
:15:34. > :15:39.different nations. We didn't eat no food
:15:40. > :15:48.for two days, two nights. The fate of these people is once
:15:49. > :16:00.again going to be discussed One suggestion is to only let
:16:01. > :16:05.Syrians proceed from here. So that could mean that
:16:06. > :16:07.in the near future these people Syrians will be allowed
:16:08. > :16:13.some sort of refuge, but everyone else will be sent back
:16:14. > :16:16.across the water to Turkey, on a journey they've just
:16:17. > :16:20.risked their lives on. The migrants in this hilltop camp
:16:21. > :16:22.nearby are non-Syrian. Desperate people, making
:16:23. > :16:25.desperate threats. If they try to make you go back
:16:26. > :16:28.to Turkey, what do you think I will jump in the sea
:16:29. > :16:35.or I will hang myself with a tree. If they force me to go back
:16:36. > :16:44.to Turkey, even Pakistan, I will not go back because it is
:16:45. > :16:48.a matter of my life. Off the coast of Turkey today,
:16:49. > :16:50.a migrant boat sank, There were a few survivors
:16:51. > :16:57.but the death toll in the sea has It has been perilous,
:16:58. > :17:05.not just this year where over 400 people have lost their lives
:17:06. > :17:08.but last year alone in the Mediterranean,
:17:09. > :17:15.3,700 drowned or went missing. Back on Lesbos this afternoon,
:17:16. > :17:18.we found another raft arriving. Doctors and other aid workers
:17:19. > :17:22.were quickly on the scene to help. For now, they are ashore and safe
:17:23. > :17:33.in Europe but for how long? The overtures from Brussels
:17:34. > :17:36.are all about somehow sending many of them back to Turkey
:17:37. > :17:46.and closing down these routes. Let's get more on that meeting
:17:47. > :17:48.in Brussels tomorrow. Our Europe editor,
:17:49. > :17:55.Katya Adler is there. They have tried and failed before.
:17:56. > :17:59.What hope is there that this time the EU will come up with something
:18:00. > :18:04.that will really tackle this? Well, this is an important summit. The
:18:05. > :18:09.etch U knows that its reputation is in tatters over the migrant crisis.
:18:10. > :18:15.-- the EU knows. Germany is key for a result. Angela Merkel's political
:18:16. > :18:19.future hangs in the balance. Those scenes of chaos, with dinghies full
:18:20. > :18:22.of refugees landing in krooes Greece, with borders being shut that
:18:23. > :18:26.have proudly been open for decades. Tomorrow is when the etch U hopes to
:18:27. > :18:31.get the situation under control. How? Well the key is Turkey. -- the
:18:32. > :18:35.EU hopes to get the situation under control. That's where most people
:18:36. > :18:38.are risk their lives to enter Europe, through the Greek islands.
:18:39. > :18:43.The Turkish Prime Minister will be here at the summit. It is hoped his
:18:44. > :18:47.Government will crackdown on the people smugglers and accept back
:18:48. > :18:49.from the EU those judged to be irregular migrants, not refugees.
:18:50. > :18:52.But of course Turkey won't do this for nothing and trust between the
:18:53. > :18:56.two sides is not strong. Something else the EU wants to stop
:18:57. > :19:00.immediately is that refugees and others inside Europe decide for
:19:01. > :19:08.themselves which country they go to. They want to declare the migrant
:19:09. > :19:12.route north from Greece shut and instead bring nan unpopular plan
:19:13. > :19:15.where EU countries accept a quota of migrants from Greece and some
:19:16. > :19:20.refugees directly from Turkey. It is a tall order. Human rights' groups
:19:21. > :19:26.are sounding the alarm that the etch U may be sending back people to
:19:27. > :19:27.Turkey who should have their asylum claims heard here under
:19:28. > :19:35.international humanitarian law. With all the sport, here's
:19:36. > :19:37.Lizzie Greenwood-Hughes at the BBC Great Britain play Serbia
:19:38. > :19:47.in the quarter-finals of the Davis The defending champions knocked-out
:19:48. > :19:51.Japan in Birmingham this weekend. But as our correspondent,
:19:52. > :19:53.Andy Swiss reports, star player Andy Murray had to dig deep
:19:54. > :19:59.to beat Kay Nishikori. If the entrance felt more boxing
:20:00. > :20:03.than tennis, it was entirely apt. This was as bruising as it was
:20:04. > :20:11.brilliant. Two top-ten heavy weights slugging it out. When Murray edged
:20:12. > :20:14.the first two sets. It seemed game over but how national insurance
:20:15. > :20:18.national insurance responded. He levelled it up and the decider
:20:19. > :20:25.proved dazzling. -- Nishikori levelled it up.
:20:26. > :20:27.Finally it was Nishikori's nerve that cracked
:20:28. > :20:32.Finally it was Nishikori's nerve spell-binding hours, it was over.
:20:33. > :20:37.Victory for Britain then and for their new dad, the chance for family
:20:38. > :20:39.time. This is Kim's first Mother's Day, so...
:20:40. > :20:44.APPLAUSE So nice to hopefully get to see her
:20:45. > :20:46.this evening. I will try to get back for bath time and try to put
:20:47. > :20:51.this evening. I will try to get back sleep - not Kim, the baby.
:20:52. > :20:54.By the way, though, another memorable day for Murray.
:20:55. > :21:00.Exhausting, but ultimately exhilarating.
:21:01. > :21:03.Match of the Day follows the news, unless you're in Scotland when it's
:21:04. > :21:06.after Sportscene, so if you don't want to know the results,
:21:07. > :21:10.West Brom beat a 10-man Manchester United at home
:21:11. > :21:12.in the league for the first time in 32 years.
:21:13. > :21:15.Elswhere Liverpool won 2-1 at Crystal Palace.
:21:16. > :21:19.And Celtic beat Morton in the Scottish Cup to set-up a tie
:21:20. > :21:23.with old-firm rivals Rangers in the semi-finals.
:21:24. > :21:27.Either Hibs or Inverness face Dundee United in the other semi.
:21:28. > :21:30.Great Britain's cyclists have topped the medal table at the track
:21:31. > :21:35.Golden girl Laura Trott claimed her 2nd title
:21:36. > :21:37.of the week in the Omnium, comfortably winning the multi-race
:21:38. > :21:39.event at the same velodrome where she became
:21:40. > :21:44.And there was also a very special victory for Sir Bradley Wiggins
:21:45. > :21:47.and Mark Cavendish who triumphed in the final event, the Madison.
:21:48. > :21:59.Thank you very much. A first look at tomorrow's papers
:22:00. > :22:00.coming up shortly on the BBC News Channel. That's all